ANNUAL REPORT 2021
FOREWORD FOREWORD
The COVID-19 pandemic, combined with the ongoing impacts of EU Exit, alongside the emerging cost of living crisis and challenging economic conditions, are creating a perfect storm for consumers. Because of this, we are witnessing levels of consumer detriment not seen for decades. In light of this tough time for consumers, not just across the UK but also across the world, the need to support and enhance consumer confidence has never been more pressing.
This is where the Consumer Codes Approval Scheme (CCAS) comes to the fore, providing solid reassurances to both businesses and consumers that a superior customer complaints procedure is in place and that its members are committed to excellent consumer protection standards. I am pleased to report that despite the continuing unsettling conditions for
LORD LINDSAY CCAS Chair
consumers, the number of CCAS business
4 4 CONSUMER CODESAPPROVAL APPROVAL SCHEME CONSUMER CODES SCHEME
