ANNUAL REPORT 2021
CORE CRITERIA The core criteria is at the heart of the scheme
Consumers can have confidence in traders
and covers the following:
who carry our logo as our scheme provides higher protection in many areas including:
• organisational criteria • preparation
• clear pre-contractual information
• content of codes
• deposit and pre-payment protection • additional consumer protection for business
• handling complaints
conducted in the consumer’s home
• monitoring of codes
• clear complaints procedure
• enforcement of codes
• Alternative Dispute Resolution (ADR)
• publicising codes
Not only are code sponsors fully assessed
Each one of these core criteria has a set of
throughout the approval process, the
much more detailed criteria that sit underneath
assessment is undertaken in an open and
them. More information on the core criteria
transparent manner. At every stage we
can be found at: www.tradingstandards.
conduct public consultation. We also expect
uk/commercial-services/consumer-codes-
code sponsors to rigorously monitor how
resources
their members comply with their code and we conduct ongoing compliance checks. This means that we have full confidence in our code sponsor partners and are proud to recommend them to consumers.
18 18 CONSUMER CODES APPROVAL SCHEME SCHEME CONSUMER CODES APPROVAL
