FOREWORD
The Consumer Codes Approval Scheme (CCAS) welcomes Lord Lindsay as its new Chair. Lord Lindsay, said: “I am delighted to take on the role of Chair of CCAS. My experience with UKAS accreditation has made me recognise the importance of customer-facing standards and their role in instilling greater trust, confidence and credibility in products and services. CCAS plays an increasingly impactful role in improving these standards throughout the United Kingdom.
It is clear that the significant events of 2020
I look forward to helping continue the incredible
Businesses and consumers will be navigating
growth of the scheme that we have witnessed over the past eight years, improving the experiences of millions of UK consumers.”
will have ramifications for businesses and consumers in the months, and indeed years, to come. Therefore, ensuring consumer confidence in the modern marketplace will be crucial. The CCAS vision to ensure consumers are treated fairly and honestly across market sectors by businesses that are supported through a recognised self-regulatory framework, contributes to supporting and securing that confidence. On Christmas Eve, the UK-EU Trade and Cooperation Agreement (TCA) was agreed, which sets the parameters for the future economic partnership between the UK and the EU. The end of year also saw the Northern Ireland Protocol come into force. the implications and practical applications of this changed relationship with the EU in the post-Brexit era throughout 2021. Therefore, it remains vital that high standards of consumer protection are maintained.
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CONSUMER CODES APPROVAL SCHEME
