CTSI Code Annual Report 2020

Page 11

KEY ACTIVITY 2020 In order to ensure that we

l

almost £2m compensation

l

16% increase in business

deliver on our strategic

recovered for consumers

members joining CCAS

objectives the board relies

via the complaints and

(since 2019)

very much on data collected

dispute resolution

by code sponsors.

mechanisms which code

l

spending across code

members subscribe to We have worked hard with our industry partners to ensure

l

l

of regulation

consumer codes in a variety

every year we collect a data

of economic sectors

set from them. Attached as l

recognised by Lloyds Bank as an effective form

CCAS across 23 different

picture of our impact and

Appendix 1 is a summary

members

almost 80,000 code members taking part in

that we build an accurate

over £97 bn consumer

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increasing social media presence and growing

18 code sponsors

audience.

of the data set; highlights include:

The Consumer Codes Approval Scheme (CCAS) The CCAS is designed to: reduce consumer detriment;

be inclusive, independent,

for more transactions, by

sustainable, visible and

more consumers, in more

well-understood

circumstances

ANNUAL REPORT 2020

11


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