KEY ACTIVITY 2020 In order to ensure that we
l
almost £2m compensation
l
16% increase in business
deliver on our strategic
recovered for consumers
members joining CCAS
objectives the board relies
via the complaints and
(since 2019)
very much on data collected
dispute resolution
by code sponsors.
mechanisms which code
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spending across code
members subscribe to We have worked hard with our industry partners to ensure
l
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of regulation
consumer codes in a variety
every year we collect a data
of economic sectors
set from them. Attached as l
recognised by Lloyds Bank as an effective form
CCAS across 23 different
picture of our impact and
Appendix 1 is a summary
members
almost 80,000 code members taking part in
that we build an accurate
over £97 bn consumer
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increasing social media presence and growing
18 code sponsors
audience.
of the data set; highlights include:
The Consumer Codes Approval Scheme (CCAS) The CCAS is designed to: reduce consumer detriment;
be inclusive, independent,
for more transactions, by
sustainable, visible and
more consumers, in more
well-understood
circumstances
ANNUAL REPORT 2020
11
