Estes Final Mile Delivery

FINAL MILE DELIVERY The service your customers deserve, from the partner you trust.

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TABLE OF CONTENTS Delivering a lasting impression

» Final Mile® Solutions............................................................................................................................. 6 » Residential Delivery................................................................................................................................ 8 » Commercial Delivery............................................................................................................................ 12 » Guidelines & Exceptions...................................................................................................................... 14 » Contact Information............................................................................................................................. 16

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BUILT ON VALUES. RUNS ON TRUST. As the largest privately held freight transportation company in North America, Estes has over 90 years of experience delivering reliable freight solutions so our customers can focus on what matters most.

Our company was built on values, but runs on trust. And we’re fiercely committed to developing lasting, honest relationships with the people we serve, going above and beyond to help when challenges arise, and delivering exceptional experiences that keep our customers coming back.

At Estes, going the extra mile isn’t just what we do—it’s who we are.

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FINAL MILE® SOLUTIONS TAKING CARE OF YOUR CUSTOMERS EVERY STEP OF THE WAY At Estes, we know the final mile is more than the last step of a shipment—it’s the part your customers remember most. It’s the step that can build their trust in your business or put it at risk. That’s why you need a delivery partner who safeguards your reputation and strengthens your customer relationships.

With Estes, your customers get Final Mile delivery experiences they can count on, thanks to our nationwide terminal network, specialized freight equipment, and decades of experience handling even the most complex shipments.

For commercial locations without loading docks, you get dependable delivery, backed by liftgateequipped trucks and skilled drivers who handle large and heavy freight with the care and precision your business deserves. And for residential consignees, you can offer the kind of visibility and convenience today’s consumers expect with real-time shipment tracking and flexible delivery options that put them in control.

Behind every Final Mile shipment is a customer who’s counting on you, and we’re here to help you take care of them.

Because at Estes, freight may be our business, but your customers are our priority.

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RESIDENTIAL DELIVERY RELIABLE SERVICE WITH A PERSONAL TOUCH When residential delivery is part of your business, you need a carrier you can trust to take care of both you and your customers—because their experience is your reputation.

That’s why we treat every delivery as an extension of your business, keeping your consignees informed and supported every step of the way.

For many residential consignees, freight delivery is unfamiliar. And in a world shaped by point-andclick shopping and small-parcel deliveries, expectations are high. That’s why at Estes, we focus on making every residential delivery clear, reliable, and convenient—so your customers feel cared for and continue to choose your business with confidence.

Our residential delivery services include:

» No appointment or signature requirements » Texts with a secure tracking link to view shipment statuses like Estimated Delivery Date, Out For Delivery, and Delivered, as well as a Next Stop notification

» Doorbell ring or knock upon arrival » Standard delivery to the porch, garage, driveway, or nearest covered area—depending on accessibility

ESTES FINAL MILE RESIDENTIAL FREIGHT JOURNEY ®

Note: Residential shipments follow a different timeline than standard LTL deliveries, so keep this in mind when setting expectations with your customers.

Pickup

Estes receives the BOL and picks up the freight.

Point of Purchase Your customer places their order online or in-store.

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S T ORE

Tip: Capture their cell phone number at checkout so they can receive real-time text updates with a tracking link for a smoother delivery experience.

Transit

The shipment moves through the Estes LTL network to the destination terminal.

Text Notifications Your customer automatically receives text messages.

Completed Delivery The shipment is delivered to the residence, and your customer is notified that their order has arrived.

Destination Terminal The shipment arrives at the destination terminal and is scheduled for delivery.

Text messages will: · Confirm Estes will deliver their item · Provide a secure tracking link for real-time updates · Offer the option to opt out of text notifications

Your customer receives status updates, including Out For Delivery and Next Stop.

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STANDARD DELIVERY The final mile is where impressions are made, and residential customers expect deliveries to be simple, clear, and reliable. That’s why our standard delivery is designed to meet your customers’ needs while providing peace of mind.

Standard “Front Door” Delivery:

» No appointment or signature is required

» Customer receives a secure tracking link to view shipment updates

» Shipment is delivered to the porch,

garage, driveway, or nearest covered area—depending on accessibility

In the event that a delivery appointment is requested, we will provide your customer with a contact-free delivery experience.

DELIVERY EXCEPTIONS In some cases, obstacles may prevent us from reaching the porch, garage, driveway, or a covered area.

When this happens, your Final Mile shipment may be placed at the end of your driveway or in another safe, accessible spot.

Common obstacles include:

» Streets narrower than 10 feet » Gravel driveways » Steps or steep inclines leading to the home

» Low-hanging branches, overhead wires, or other safety concerns

If you anticipate accessibility issues at your customer’s residence, please call 1-888-858-2684.

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COMMERCIAL DELIVERY NO DOCK? NO PROBLEM. Not every business has a loading dock, but that shouldn’t mean delivery headaches for you or your customers. Estes makes non-dock deliveries simple with the reach, equipment, and expertise to get the job done right.

With nearly 7,000 next-day lanes, 300+ liftgate-equipped terminals, and skilled drivers using specialized equipment, we deliver safely and reliably to businesses like retail stores in strip malls, restaurants, construction sites, schools, and more.

At Estes, we know all Final Mile shipments shape how your customers see your business, so we make sure each one feels reliable and stress-free. Because delivering for your customers is how we deliver for you.

Our non-dock commercial delivery services include:

» Online shipment tracking through My Estes » Options for setting a standing delivery window » Liftgate-equipped delivery vehicles, including straight trucks » Liftgates and electric pallet jacks in all of our 300+ terminals » Standard placement at front or rear entrances, inside the roll-up door, or in the nearest covered area

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GUIDELINES & EXCEPTIONS While Estes’ Final Mile Delivery is designed to make residential and non-dock deliveries simple and dependable, to keep everything running smoothly for you and your customers, here are a few important guidelines to keep in mind: ALL DELIVERIES:

» Palletized shipments: Maximum size is 60” x 48” x 84” and 1,500 lbs., with side entry for pallet jack

» Loose pieces: Maximum size is 96” x 48” x 36” and 75 lbs. » Street access: Streets must be at least 10 feet wide to allow for safe delivery

RESIDENTIAL DELIVERIES:

» Driveway access: Driveway must be paved, clear, and able to support a delivery vehicle (no gravel)

» Obstacles: Access should be free of steps or steep inclines, low-hanging branches, overhead wires, or other safety concerns

» Unattended delivery: If the place of purchase doesn’t require a signature, we can deliver without the customer present

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CONTACT INFORMATION LET’S TALK FINAL MILE Have questions or need support with your Final Mile shipments? Our team is here to help.

Final Mile Support

» 1-888-858-2684 » delivery@estes-express.com

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