Estes Corporate Overview

Going the extra mile isn’t just what we do— it’s who we are.

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TABLE OF CONTENTS Estes does it all

» Transportation Solutions................................................................................................................ 6 - 7 » Less Than Truckload................................................................................................................................ 8 » Final Mile................................................................................................................................................. 9 » Time Critical Guaranteed..................................................................................................................... 10 » Volume LTL and Truckload.................................................................................................................... 11 » System Map................................................................................................................................... 12 - 13 » Custom Shipping & Logistics.............................................................................................................. 15 » Canada & Mexico.................................................................................................................................. 16 » Alaska, Hawaii, Puerto Rico, and the Caribbean............................................................................... 17 » Global Freight Forwarding................................................................................................................... 18 » Digital Shipping Tools ....................................................................................................................... 19 » Operations Technology......................................................................................................................... 20 » Sustainability Initiatives....................................................................................................................... 21

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BUILT ON VALUES. RUNS ON TRUST. As the largest privately held freight transportation company in North America, Estes has 95 years of experience delivering reliable freight solutions. Our nationwide network of local service centers— often referred to in the LTL industry as terminals—keeps freight moving efficiently and reliably, so our customers can focus on running their business.

Each location brings together the regional expertise of our people, the strength of our equipment, and the power of our technology to deliver dependable, hands-on service in every market we serve.

Our company was built on values, but runs on trust. And we’re committed to developing lasting, honest relationships with our customers, going above and beyond to help when challenges arise, and delivering exceptional experiences that keep them coming back.

At Estes, going the extra mile isn’t just what we do—it’s who we are.

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ETHICAL. HONEST. COMMITTED.

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RELIABLE TRANSPORTATION SOLUTIONS So you can focus on what matters most

LESS THAN TRUCKLOAD Estes is one of the top-rated Less Than Truckload carriers in the nation, and is proud to offer reliable LTL shipping solutions to and from all 50 states, Canada, Mexico, Puerto Rico, and the Caribbean. With our vast North American network of more than 300 service centers, nearly 7,000 next-day lanes, and comprehensive freight forwarding options, you can count on Estes to get your LTL freight where it needs to go, when it needs to get there. From short-haul to long-haul, Estes does it all.

FINAL MILE Whether you’re delivering to a retail business or a residential consignee, you can rest assured knowing that with Estes, your Final Mile freight is in safe, reliable hands. Our Final Mile commercial non-dock delivery solution is perfect for businesses without traditional loading docks. And our Final Mile home delivery experience offers real-time shipment tracking, automatic text updates, and userfriendly website tools for your residential consignees.

exceptional peace of mind by mitigating chargeback fees and other financial penalties.

VOLUME LTL AND TRUCKLOAD When you need to make a larger freight shipment or manage extra volume during peak periods, Estes offers the capacity you need at competitive rates. You can count on us for reliable Volume LTL and Truckload freight services, thanks to our vast network of 300+ service centers, 10,500+ tractors, and nearly 7,000 next-day lanes. And for more complex truckload needs, EFW—an Estes company—delivers reliable, non-asset-based solutions to keep your freight moving.

CUSTOM SHIPPING AND LOGISTICS Estes wants to help you build a more flexible supply chain. One that works for you—not the other way around. That’s why we offer a full range of custom supply chain and logistics solutions tailored to your specific transport needs, including dedicated fleet and logistics centers services.

TIME CRITICAL GUARANTEED

CANADA AND MEXICO

We know a little peace of mind can go a long way. That’s why our best-in-class Time Critical Guarantee includes more standard benefits than you’ll find with any other carrier. We guarantee ontime delivery, damage-free shipments, on-time appointments, and on-time pickups throughout the continental U.S. and Canada. And we offer Estes Retail GuaranteeTM—a product that delivers

Estes goes the extra mile to provide seamless cross-border freight solutions you can count on. Thanks to our 300+ North American service centers and an extensive network of cross-border gateways, we ship virtually everywhere from the southernmost point in Mexico to the more remote areas of Northern and Atlantic Canada. And our flexible options, reliable expertise, and comprehensive

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next-day coverage, make us the preferred choice for customers who want an international freight carrier they can trust.

ALASKA, HAWAII, PUERTO RICO AND THE CARIBBEAN When you need to transport your freight across the open seas, you want a carrier that knows the ropes. Estes has decades of experience shipping to and from Alaska, Hawaii, Puerto Rico, and the Caribbean.

And your freight is carefully secured within our fleet of containers featuring our reliable captive beams and proprietary Webb walls—a notched steel wall system engineered for best-in-class loading and superior quality.

GLOBAL FREIGHT FORWARDING When you need to ship internationally, trust a provider with flexible options and extensive reach. Through our reliable network of ocean, air, and ground services, EFW delivers international freight shipping solutions to virtually anywhere on the globe.

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LESS THAN TRUCKLOAD

Reliable LTL solutions for every need

Estes delivers reliable Less Than Truckload (LTL) freight shipping throughout all 50 states, as well as Canada, Mexico, Puerto Rico, and the Caribbean. And our vast North American footprint makes it possible for us to deliver exceptional short-haul coverage, in addition to our comprehensive long-haul services.

» 300+ service centers in the U.S. and Canada, with multiple regional locations to support heavy volume

» More than 24,000 fiercely dedicated employees, including 10,000 drivers » Growing, modern fleet of more than 10,500 tractors and 42,000 trailers » Nearly 7,000 next-day lanes and 750-million one- and two-day shipping points » Comprehensive freight forwarding solutions that make it easy to ship your LTL freight just about anywhere in the world with confidence

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FINAL MILE

Taking care of your customers every step of the way

When your business makes frequent residential deliveries and commercial non-dock deliveries, you need a carrier you can trust to not only meet your needs, but also the needs of your customers. At Estes, we believe those two priorities are one and the same. That’s why we offer flexible, convenient solutions to help meet your unique shipping needs and simplify the delivery experience for the people you serve.

» Residential and commercial non-dock delivery solutions » Automatic shipment tracking notifications by text for residential shipments, with the option to opt out at any time

» A No Appointment/No Signature Required standard home delivery experience that ensures freight is delivered as soon as possible

» Customers who prefer to sign for home deliveries may make arrangements directly with their place of purchase

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TIME CRITICAL GUARANTEED

For some shipments, timing is everything

When your customers want assurance that their freight shipments will arrive on time and as-promised, Estes can provide them with the peace of mind they need.

Our Time Critical Guarantee service helps you meet tight delivery windows and Must Arrive by Date (MABD) requirements while avoiding chargebacks and other financial penalties. And it includes more standard benefits than you’ll find with any other carrier:

» Guaranteed on-time pickups, on-time delivery, damage-free shipments, and on-time appointments

» Round-the-clock Customer Care and freight oversight, seven days a week, 365 days a year » A financial guarantee of up to the total value of your freight charges should you ever incur a chargeback fee resulting from a missed appointment

We offer robust Guaranteed by 5:00p.m. coverage throughout the continental U.S. and Canada, with options for Guaranteed delivery by 12:00p.m. and 10:00a.m. in many areas.

And if you’re looking to take that peace of mind a step further, our Estes Retail Guarantee™ provides twice the financial guarantee of our standard Time Critical Guaranteed service.

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VOLUME LTL AND TRUCKLOAD

The capacity and service you need—on demand

When you’re making a larger shipment, Estes has the capacity, flexibility, and resources you need to keep your freight moving, even during peak periods. We offer reliable volume LTL and truckload freight services fueled by the power of our vast North American network, nearly 7,000 next-day lanes, and our robust fleet.

And for your more complex long-haul shipping needs, EFW—an Estes company—delivers reliable, nonasset-based solutions at competitive rates to keep your supply chain running.

VOLUME LTL » Extensive fleet available year-round » Lower costs relative to standard LTL » Reliable, asset-based options

TRUCKLOAD » Lower costs per pound than LTL » Minimized freight handling » Over-the-road and intermodal service » Shortened delivery times

DEDICATED TRUCKLOAD » Direct lanes » Large, dependable fleet » Strategically-located service centers to support extensive shipping needs

» Multiple-load capacity on a daily basis

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SERVICE MAP

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CUSTOM SHIPPING AND LOGISTICS

Logistics solutions that work hard for your supply chain

At Estes, we want to help you build a more flexible, efficient supply chain. One that works for you—not the other way around. That’s why we offer a full range of custom supply chain and logistics solutions tailored to your specific transport needs, including:

» Dedicated Fleet: Estes Logistics provides the drivers and equipment, assumes fleet liability and insurance costs, and can easily scale capacity to meet your business’s needs

» Logistics Services: Estes Logistics offers nationwide logistics services to help you streamline

your freight shipping, including commercial non-dock delivery, consolidation, distribution, and more

» Product Rollouts: We help you plan and streamline every stage of bringing your new product to market—from pickup to delivery

All our solutions are backed by the power of our robust fleet and modern technology. And we offer exceptional customer care, with representatives who are committed to providing you with a great experience, and available to help you 24/7.

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CANADA AND MEXICO

Navigating the complexities of cross-border shipping

If you’re looking to make a cross-border shipment, Estes goes the extra mile to provide a seamless freight shipping service you can count on. At Estes, we ship from the most remote areas of Northern Canada to the southernmost point in Mexico and virtually everywhere in between. And our decades of cross-border shipping experience make us the preferred choice for shippers who want an international freight carrier they can trust.

» Virtually all points coverage throughout Canada and Mexico » Time Critical Guaranteed delivery to most Canadian destinations » Exceptional next-day coverage backed by our 300+ North American service centers and an extensive network of cross-border gateways

» Customs brokerage services to help streamline the customs process and make cross-border shipping easier

» Border Concierges, available 24/7/365 to facilitate your cross-border shipping experience At Estes, we make cross-border shipping simple, so your business can make its way in the world.

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ALASKA, HAWAII, PUERTO RICO, AND THE CARIBBEAN Reliable shipping on the high seas

Need to make an offshore shipment? Estes has you covered. We provide frequent, reliable sailings to and from Alaska, Hawaii, Puerto Rico, and the Caribbean. And because keeping your cargo safe is important to us, we go the extra mile to make sure your freight is secured for optimal protection on the high seas.

Trust Your Offshore Freight To Estes And Enjoy: » Shipping containers with captive beams and our proprietary Webb walls—a notched steel wall system engineered for best-in-class loading and superior quality

» Complete freight visibility from pickup to delivery, with tracking through My Estes and a single PRO all the way

» A full range of offshore freight solutions, including LTL, Volume LTL and Truckload, Final Mile, and Time Critical Guaranteed

» Roll-on/Roll-off service for wheeled cargo and vehicles using our own equipment

» Automated dimensioners for superior billing accuracy Estes handles virtually any type of cargo—including hazmat— and when you ship with Estes you only pay for the container space you use.

» Our dedicated Offshore

team is available to help you Monday - Friday until 10 p.m. ET by calling 904388-0351 or emailing offshore@estes-express.com

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GLOBAL FREIGHT FORWARDING

Land, sea, and air solutions that bring the world to your doorstep

Our wholly owned subsidiary, EFW, is a global freight forwarder providing importing and exporting services worldwide. Through EFW, we provide an airfreight solution to handle virtually any shipping situation—exports or imports, consolidated or direct shipments, standard or expedited delivery.

AIRFREIGHT » Extensive air solutions including next flight

out, chartered flights and on-board couriers

» Freight Forwarding division is a TSAcertified indirect carrier

OCEAN » Both full container load (FCL) and less-

than-container load (LCL) shipment options available

» Freight Forwarding division is a fully licensed U.S. Customs Broker

INTERNATIONAL CONSOLIDATION AND DECONSOLIDATION » Value-added services such as labeling,

ticketing, sorting and segregating, temporary storage, and quality inspections

CUSTOMS BROKERAGE » Licensed by U.S. Customs and Border Protection

» Services include document preparation,

import customs clearance, cross-border clearance, remote filing, importer security filing (10+2 rule), other government agency (OGA) filings, in-bond preparation, and global reporting

INTERNATIONAL FREIGHT FORWARDING » Agent for transshipping freight to or from foreign countries via a variety of modes » Clearing freight through customs, full document preparation and other arrangements 18

DIGITAL SHIPPING TOOLS

All the real-time data you need, right at your fingertips

At Estes, we believe no two businesses are the same. That’s why we offer a robust suite of digital shipping tools to make sure our customers always have access to the right technology at the right time.

» My Estes Shipping Tools: Move seamlessly between our Rate Quote, Bill of Lading, Pickup

Request, Pickup Visibility, Enhanced Tracking, Real-Time Reports, and many other tools for a streamlined shipping experience

» Transportation Management Systems (TMS): Compare rates, book your shipments, and track your freight all from a single, cloud-based platform

» API: Seamlessly integrate Estes data into your website or customer-facing platforms to boost efficiency and provide real-time access to key shipping services

We go the extra mile to make freight shipping simple so you can ship more and stress less.

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OPERATIONS TECHNOLOGY

Optimizing freight shipping efficiency through technology

We’re committed to investing in operations technology that enhances visibility, drives sustainability, and delivers a better experience for our customers:

» PEGA: Driver handheld technology that provides real-time freight visibility to customers » Samsara: Cloud platform that digitizes Estes’ physical operations for improved safety, efficiency, and sustainability

» Optym: Optimization software that uses technology insights and AI to help streamline operations » Spireon: Fleetwide trailer tracking technology that optimizes pickup and delivery processes » Electronic Delivery Receipts (EDRs): A paperless proof of delivery that helps us reduce waste, improve operational efficiency, and streamline shipping

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SUSTAINABILITY INITIATIVES

Doing right by our customers, and the planet

As North America’s largest privately owned freight carrier, Estes is committed to taking care of our customers and the planet. That’s why we are taking the necessary steps to reduce our carbon emissions across our network:

» We continue to invest in electric trucks, use alternative fuels, add solar-powered service centers, and leverage route optimization and driver efficiency programs to reduce emissions at every level of our operations

» As a member of the Smart Freight Centre, we’re helping to shape a more transparent approach to carbon reduction by collaborating across the industry and refining how emissions are measured and allocated

» To help make it easier for customers to track their LTL freight’s environmental impact, we worked with SMC³ to develop an allocated emissions calculator for our Allocated Emissions Report Program. Currently in its pilot phase, we are excited to see how it will help customers make more informed, sustainable shipping decisions

But we’re not stopping there. Check out our Sustainability Page to learn more about our short and longterm sustainability goals and our commitment to remain good stewards of the earth while meeting the diverse needs of our customers.

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