Quest Kudos Magazine | Edition Thirteen

KUDOS Q U E S T

A P A R T M E N T

WARM WELCOME QUEST’S HISTORIC BUILDINGS

UNMISSABLE WINE REGIONS FOR LOVERS OF WINE

THE EXTRA MILE

H O T E L S

E D I T I O N

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OWNING A FRANCHISE TIME TO BECOME AN ENTREPRENEUR

DIVING IN

UNESCO HERITAGE LISTED DIVE SITES

ATTRACTING QUALITY STAFF

KEEPING CONNECTED Janine Allis and others on working away from home.

NO RES E RVATION S AT R E S TAU R A N T AU S T R A L I A

D I S C OV E R F R E YC I N E T, TA S M A N I A AT AU S T R A L I A .C O M

WELCOME

Welcome to Quest Kudos Edition Thirteen.

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hile technology has done us a great service in unshackling us from our desks, today we face a number of thoroughly modern problems such as how to switch off, and how to stay in touch while on the road.

Businesses require their employees to travel more than ever before, and despite having access to global communications platforms, staying in touch with work, family, and friends while on the road is still a juggle, particularly when time zones don’t align.

Boost Juice Founder Janine Allis has had plenty of practice staying connected to family and business while travelling and shares her advice and experience as to what it takes to keep everything running smoothly.

We also hear from others who have found creative ways of staying in touch, including NASA Astronaut Scott Kelly, who discusses the challenges faced while as far away from home as one can get, on his ‘one-year in space’ mission.

When it comes to attracting and retaining quality staff, businesses are having to get creative with the perks they offer and the cultures they foster. We speak with several businesses which have introduced innovative perks, including surprise yoga retreats, paid puppy leave, a company with its own dictionary and one with 26 different work environments to match your mood.

Thinking of a career change? Ready to take a leap and be your own boss? We uncover the myriad benefits of becoming a Quest franchisee, including letting you in on what it takes to join the Quest family and sharing some advice from our existing franchisees.

If it’s travel you’re looking for, we explore everything from the foodie vibe of Wellington, the jaw-dropping landscape of the Northern Territory and even uncover some lesser-known UNESCO diving sites.

We hope you enjoy this issue of Kudos.

Please feel free to take this magazine with you when you leave.

KUDOS Q U E S T

A P A R T M E N T

H O T E L S

E D I T I O N

WARM WELCOME QUEST’S HISTORIC BUILDINGS

UNMISSABLE WINE REGIONS FOR LOVERS OF WINE

THE EXTRA MILE

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2 0 1 7

OWNING A FRANCHISE TIME TO BECOME AN ENTREPRENEUR

DIVING IN

UNESCO HERITAGE LISTED DIVE SITES

ATTRACTING QUALITY STAFF

KEEPING CONNECTED Janine Allis and others on working away from home.

ON THE COVER

Janine Allis, Boost Juice Founder discussed how she keeps connected to her colleagues and family whilst away on business.

QUEST KUDOS Magazine 03 8699 1500 questapartments.com.au Group Marketing & Communications Manager: Melinda Horlock Marketing Executive: Krisi Tsakiris Publisher: Dani Carey Sub Editor: Sara Gordon Art Director: Natalie Matheson Contributing Editors: Jacqueline Alwill, Dani Carey, Winsor Dobbin, Sara Gordon, Matt Mitchell, Lee Mylne, Annabelle Richmond, Sam Wendall and Dilvin Yasa.

Published by Espresso Media espressomedia.com.au Copyright: Quest Apartment Hotels 2017.

Zed Sanjana CEO, Quest Apartment Hotels

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All rights reserved.

No part of this publication may be reproduced, stored or transmitted in any form without the prior permission of the publisher.

CONTENTS 10 COVER STORY Working remotely and traveling for work are on the rise. We speak with several high profile people on how they make it work for them.

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COVER STORY

22 MONEY MATTERS If you’ve ever dreamt of being your own boss, franchising is an exciting career opportunity that may be in your future.

26 CAREER HIGH Attracting and retaining quality staff is more than a corner office these days. Take a look at what businesses are doing to raise the bar. ius.

46 CHEERS

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We uncover six unmissable wine regions that need to be on your radar this year.

UNESCO DIVE SITES

32 BUSINESS SMARTS

CAREER HIGH

38 EXPLORE

BUSINESS ESSENTIALS

There are many ways to inject fun into your work day.

We’ve sourced several gadgets to bring form, function, technology or just a bit of color into your work life.

GET A GRIP gyrofish.com.au Use a PopSocket whenever you need a phone grip, a stand, an earbudmanagement system, or even something to fidget with. PopSockets not only make terrific phone grips and phone stands, but they also make holding tablets and e-readers more comfortable and secure. The device is also handy for leisure products such as a GoPro for a supplemental grip in the water or for gaming devices.

RRP $16.95

TIMELESS CUFFLINKS top3.com.au

BEACH VIBES scouttextiles.com.au

STROKE OF GENIUS prezzybox.com

A real conversation starter and a reminder of the precious nature of time. These cufflinks have been exquisitely hand-crafted by the Time Flies Designs team.The glass and acrylic capsule encloses hand-compiled watch parts sourced from watches from the Soviet.

These zipper pouches feature digital images of iconic City Beach located in Perth, Western Australia. Great size for keeping cords together or travel accessories. The bags have a 100% linen back with a contrast coloured tassel for easy zipper usage. Beach vibes on a workday are always a good idea.

This laser power bank may not be on everyone’s essential office list, but given we’re not all on hoverboards just yet, a laser keyboard seems like something we all deserve.

Remotely working from a café between meetings just became that much more futuristic.

RRP $230

RRP $40

RRP $173

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CHARGE IT PLEASE Kogan.com If you have multiple devices to charge on the go, the Kogan 7.2A 5-Port USB Rapid Charger is a handy little travel companion. With five rapid charging USB ports you can charge up to five devices at once. The charger charges a whole range of devices including the latest iPhones and Samsung Galaxy smartphones. If your device has USB connectivity, the fast charger can charge that as well.

âž” LIGHTS CAMERA ACTION leimomi.com.au These camera bags by Lei Momi are equipped to safely store and carry DSLR camera and accessories, and also iPad, wallet, mobile phone. The interior compartment has padding on each wall including the base of the bag. The bag comes with adjustable dividers for maximum customisation.

RRP $159

RRP $30

TAKE A BITE apple.com/au The new Apple Pencil and updated Smart Keyboard, (available for purchase separately), bring breakthrough levels of precision and utility to iPad Pro. Advanced sensors in Apple Pencil measure both pressure and tilt for natural drawing, annotating and note-taking. A new full-sized Smart Keyboard has been custom designed for the 10.5-inch iPad Pro, offering a thin keyboard that never needs to be charged.

RRP $145 Apple Pencil.

RRP $235 Smart Keyboard.

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S TAY & D I S C O V E R

WELLINGTON BY CABLE CAR Taking a ride on the historic Cable Car, one of Wellington’s most popular tourist attractions is only a five-minute trip up the hill, but the panoramic views are well worth the ride. Departing every 10 minutes, the short ride begins on Lambton Quay in the city centre and finishes at the top of Kelburn.

Along the way, you’ll travel under the corporate towers of The Terrace, past Kelburn Park and Victoria University of Wellington. Once at the top, you can enjoy panoramic views of the city and harbor Te Whanganui-a-Tara. You can visit the Cable Car Museum or walk through the Wellington Botanic Garden or take the short walk to the Space Place at Carter Observatory.

Sean Chin Franchisee, Quest Atrium

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Ask the Franchisee 08 / Quest KUDOS

omething guests may not know about Wellington, it is home to the most visited museum in Australasia (Museum of New Zealand Te Papa Tongarewa), attracting more than 1.5million visitors each year. Located on Wellington’s beautiful waterfront, you can discover the wonderful history of New Zealand, or experience the ground-breaking exhibition of Gallipoli, The scale of our war.

One of the benefits of staying at Quest Atrium is the close proximity to the Wellington CBD, main shopping area and attractions, all within walking distance. The convenience of an onsite gym and indoor swimming pool and sauna is a plus for any short or long stay guests.

New to the Network

QUEST GRAND HOTEL MELBOURNE www.questgrandhotelmelbourne.com.au Adding a heritage jewel to the Quest collection, Quest Grand Hotel Melbourne is located in a striking Victorian-era building just moments from Southern Cross Station, Melbourne Convention & Exhibition Centre and Crown Entertainment Complex.

QUEST NEWCASTLE WEST www.questnewcastlewest.com.au Quest’s second property in the regional NSW city of Newcastle is housed in a historic building previously home to a brewery and museum. The 78 modern studio, one and two bedroom apartments provide travellers with a perfect home away from home.

QUEST EIGHT MILE PLAINS www.questeightmileplains.com.au If you have a spare day in the area during your stay, a city tour is the best way to get acquainted with Wellington. Enjoy the experience with one of many local companies offering Wellington sightseeing tours; providing guests a glimpse of Wellington’s natural beauty, interesting architecture, and great heritage.

A few suggestions for entertaining clients in the area would include the St James Theatre or the Opera House. Conveniently located in the heart of Wellington, both theatres host a variety of performances, dance and musical shows throughout the year.

My best travel advice would be to prepare for “four seasons in one day”. When out sightseeing in Wellington, always prepare clothing to suit any conditions, as a warm sunny day can swiftly turn into a cold drizzly day.

Located in the booming Brisbane Technology Park precinct, Quest Eight Mile Plains is just 15km south-east of Brisbane’s CBD via the M3 motorway. The property is near Westfield Garden City, Upper Mount Gravatt, and the Gateway Motorway.

QUEST INNALOO www.questinnaloo.com.au With easy access off the Mitchell Freeway, Quest Innaloo is a terrific accommodation choice for business travellers to Perth’s northern suburbs. Comprising 80 apartment-style hotel rooms, it is close to Westfield Innaloo and just 9km from Perth CBD. Quest KUDOS / 09

COVER STORY

NASA Astronaut Scott Kelly on his one-year-mission found creative ways to stay connected to those at home.

Pic: NASA

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REMOTE ACCESS In a world where travelling for work can mean anything from filing stories from an igloo to chairing Skype meetings from space, ever-advancing technology is keeping us connected both to the office and our loved ones more than ever before, writes Dilvin Yasa.

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ong-distance relationships are never easy, but when then do you make of your partner of five years kissing you goodbye one morning before blasting off into space where he’ll spend the next year stationed some 400km above the Earth’s surface? For Amika Kauderer, a public relations officer at NASA, this was her reality in 2015 when her astronaut boyfriend, Scott Kelly, a 51-year-old fatherof-two, signed up for a mission to spend 340 days on NASA’s International Space Station with the goal to understand how the human body reacts and adapts to the harsh environment of space.

It wasn’t like Kauderer didn’t know what she was getting into of course; Kelly – by then a 19-year space veteran – had already logged more than 520 lonely days in space on four separate missions, and held the record for most time spent in orbit by a U.S. Astronaut. An incredible opportunity, certainly, but also quite a lonely life, Kelly admitted to reporters during his last briefing from orbit. “The hardest part is being isolated from people on the ground who are important to you,” he said in what could very well be the most understated sentence ever spoken.

Kelly had been on enough lengthy missions – some as long as 159 days in orbit – to know the lack of human connection would be tough. For his 2015 mission, he went prepared, telling reporters before catching his Russian rocket transfer (yes really) that he would spend a lot of time talking to family, friends, and followers back home via social media. He didn’t have much choice; when he appeared at the 2015 State of the Union address, then-President Barack Obama personally asked him to ‘make sure to Instagram’ and boy, did he deliver, posting close to 750 images from his view from the top. There were the videos he uploaded of himself dressed in a gorilla suit chasing a fellow astronaut around (not something you see in space every day), the #GoodnightFromSpace photos he posted every night to his 1.1 million Instagram followers, the constant humorous updates – and space burger recipe instructions - on Facebook and Twitter, as well as regular Reddit AMA (Ask Me Anything) discussions, Facebook Q&A and Tweetchat – one of which President Obama (clearly a fan), jumped in unexpectedly. “Do you ever look out the window and freak out?” President Obama

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COVER STORY

wanted to know. “I don’t freak out about anything, Mr. President,” Kelly responded. “Except getting a Twitter question from you.”

In a high-intensity situation where isolation can play havoc with thought patterns, social media training is provided to all astronauts before they leave on their missions, admitted John Yembrick, NASA’s social media manager, who explained they are given an overview of all the platforms available to them and best practices discussed. In his posts, Kelly admitted the advancement of such technology saw that he benefitted from exchanges, and kept loneliness at bay while he was away, writing, “Connecting to people back on Earth on social media helps.”

And it kept him connected to his ever-patient partner too, with the pair finding an inventive way of keeping in touch during the mission – by posting his and hers Instagram images with a common theme. For example, whenever Kelly posted images of the ocean far from space, Kauderer posted an image of the beach, and if Kelly posted a picture of that aforementioned space burger, Kauderer posted a photo of her pizza.

The regular calls and weekly video chats helped too, but as Kauderer mentioned in an interview,

“We get to connect on phone calls. We get to have our face conference. I can upload videos.

But you can’t upload human touch.”

Of course, Kelly’s case of connectivity during business travel might be one that’s grossly exaggerated – after all, how many of us get called away to orbit for a year at a time, but regardless of whether you’re in a different city, country, or even planet, it is a topic that’s coming up time and again as businesses invest heavily in putting people in the same room, and workers spend increasingly lengthy amounts away from loved ones. According to a 2016 Roy Morgan report, 2.1 million Australians reported flying for business purposes for their last domestic flight, and a Concur State of Business Travel 2016 paper revealed that Australian businesses spent more than $1.7 billion last year alone on airfares, hotels, transportation, dining and entertainment.

It sounds inflated, but industry leaders say it’s a figure that’s only likely to increase as businesses push to get their personnel to collaborate faceto-face, within the same four walls. How then, can you use such technological advances to remain connected with family, friends, and coworkers back in the office?

NASA astronaut Scott Kelly enjoys his first drink from the new espresso machine.

He shared the experience with his 1M social media followers.

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Janine Allis and husband Jeff (above), and with her mother (above right).

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loser to Earth, Janine Allis is speaking a million miles an hour to Kudos as she takes an early morning taxi to the airport. She has to; she’s the founder of Boost Juice, part-owner of Retail Zoo (the parent company of Boost Juice, Salsa’s Fresh Mex Grill and Cibo Espresso), and an investor on Network 10’s Shark Tank. Allis is also a mother of four children aged 26, 20, 18 and an eight-year-old daughter Talia (whom Allis jokingly refers to as her ‘mid-life crisis baby’), Allis is the very definition of busy. Since Boost Juice’s inception in 2000, Allis has been on the road regularly, travelling both interstate and overseas – although nowhere quite as much now that most of her children are adults, she hastens to add. “It’s ironic, isn’t it?” she laughs.

“I was on the road so much when they were lit-

tle, and now that I’m around a lot more, they’re older and too busy with their lives to notice!”

Back in the early 2000s, however, it was a different story. As Allis’ star began to rise, and her commitments increased, so began Allis’ struggle to find ways to stay connected to her family while she grew her business. “During the first few years, I was away from home for at least four months of the year, which is a lot for any family, but when you have very little ones, it’s really tough,” she says, explaining that she eventually happened on the idea of rotating timetables so that she would always take one of her children along on her business trips. “It was a good idea in theory, but there were definitely times when it didn’t work quite as well as I’d hoped!” she laughs. “They went to meetings and confer-

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COVER STORY

ences, and occasionally I felt guilty, but most of the time I thought, ‘You know what? These kids have an amazing opportunity to listen to insightful keynote speakers at conferences other people pay lots of money to hear and what’s so wrong about that’?” Daily phone calls were made to her children back at home who remained under the care of husband Jeff, and when time permitted, the Allis family extended work trips to tack on a quick family ‘reconnection’ holiday. “This way the kids got to experience new countries and cultures with their mum by their side, yet I could continue to work on the business before beginning the process of reintegration,” It’s a process that even today, Allis says, takes up to 48 hours.

Allis is the first to admit that the work/life balance wasn’t always perfect, adding that there were times she struggled to be present after a long trip away. “There was this one particular trip where everything felt out of whack,” she remembers.

“And when I got back, I read my children the entire series of Harry Potter which forced me to be in ‘real time,’ and it’s a fun memory that they still talk about today!” With age, wisdom and better

technology, she says she’s much better at managing the juggle today. “I’m probably away two months of the year these days, but when I am on the road, I Skype Talia every night to see her face,” she says, joking that her teenage boys don’t seem to care whether they see mum or not - even if she does force them to Facetime every so often. “And I’m always taking Talia out of school to come on trips with me because education comes in many different forms – whether it’s studying maths in the classroom, or hearing industry leaders at the top of their game share inspiring stories.”

It’s clear Allis takes connection with family seriously, but she’s a little more hands-off when it comes to keeping in contact with the office during her travels. “I’m a firm believer that a great business model is one which runs well even when you’re not there, and this often comes down to staffing,” she says. “If you need to be available to answer emails and answer phone calls around the clock while you’re away, I would recommend taking a long, hard look at whether you have the right people for the job working for you,” she says.

Janine Allis juggling the balance between work-life and home-life.

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Dr. Peter Braun in front of Olympic rings in Sochi athletes village, 2014.

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ne person who definitely has the right person for the job is sports and exercise medicine physician, Dr. Peter Braun, whose wife Amanda works as the practice manager in his Peak Sports Medicine clinic in Melbourne’s Docklands.

Amanda had previously enjoyed a career as a chartered accountant, but Dr. Braun says that when one party has a job which sees them endlessly on the road, something has to give. “We came to this decision many years ago because we realised that lifestyle and family happiness is more important than money,” he says. “And with Amanda running both the household and working in the business part-time, we stay connected on both home and work fronts and that way, nobody has to suffer.”

Dr. Braun knows a thing or two about spending long periods on the road. To his patients, he might be the man to go to get back to your sport quickly after an injury, but as Medical Director of Olympic Winter Institute of Australia, he’s also the man responsible for looking after our country’s most elite athletes. Dr. Braun has spent the past 19 years travelling with the Olympic team as they compete in icy conditions around the world. It’s not just the lengthy Winter Olympics events themselves that keep him overseas, but the associated planning visits, test events and infrastructure tours, each of which can keep him

overseas for anywhere between one to two weeks at a time.

With such a hectic schedule, planning is everything, admits Dr. Braun, who adds that the process can start weeks or even months in advance.

“If we’re talking about the Winter Olympics, we’ll start planning a year and a half before the event on which drugs we’ll be taking and comb through the events schedule to see which doctor will be needed where,” he says. “But for other trips, planning meetings, logistics and tours will take a couple of weeks.” Not that everything can be planned, as Dr. Braun discovered back in 1998 when his wife went into labour with their first-born three weeks early. “It’s the loneliest I’ve ever felt,” he admits of the moment he got the call as he was flying back from the Nagano games. “We knew we’d taken a chance on me going, but nothing prepares you for the anguish of being stuck on a plane while your wife is welcoming your baby into the world far away from you.”

Whether it’s because his son has never let him live it down (“He likes to remind me every four years once the preparations start buzzing,” Dr. Braun laughs), or because technology has advanced so much since the late 90s when he began his role, but Dr. Braun insists staying in touch with both his practice, as well as with his wife and two children is essential. “No matter

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quarterly

COVER STORY

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Dr. Braun before opening ceremony 2014 with flag bearer Alex (Chumpy) Pullin & chef de mission Ian Chesterman.

where I am or what I’m doing, I always try to make time twice a day to connect with my family and the office,” he says, adding that the process is so much easier now that he doesn’t have to set up a laptop and camera in his hotel room and spend valuable time dealing with staff to get a connection. “These days, I only ever carry my mobile phone, a spare battery charger, and a dongle because I don’t like using the hotel Wi-Fi as they’re such a security risk for someone in my position,” he says. “I pick one up at the airport before I fly and return it when I come back, and with these three items, I’m always good for up to 18 hours at a time – no matter where I am in the world,” he adds, explaining that he often communicates with his family via text, Whatsapp and Skype, and with his office via email. “I’ve got remote access to my medical practice software, so I can check emails throughout the day and respond to patients whenever I have a spare moment which is important in my line of work.”

Just as important, Dr. Braun says, is learning how to debrief so that you’re not still ‘on’ when you walk in through your front door. “When I’m on the road – and I suspect this is true of most business travellers – it’s just go, go, go so you have to take care of yourself and be mindful you’re not bringing back any work-related baggage with you into the family home,” he says. To that end, he says he spends his flight home writing his reports and finalising feedback for future planning so that he arrives back to his wife and children with nothing but time.

“After each trip, I’ll take a couple of days off just to take walks with my wife, go out with my kids or meet friends for dinner,” he says. “After weeks on the road, all I want in the end is to get back into the rhythm of ordinary life.”

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hat he touches on seeking an ordinary life is important, because increasingly, workplace technology can also help you live a life far away from the ordinary and its conventions (and desks, walls, co-workers, etc.), and that’s exactly what 34-year-old travel writer Celeste Gill – nee Mitchell banks on. In the past year alone, Gill has enjoyed the kind of ‘remote business centres’ many of us can only dream of – chalets in Swiss mountaintops, ancient underground cities in Jordan and overwater bungalows in the Maldives, and as she speaks with Kudos, she’s madly packing for her next trip away – a 10-day cruise around Alaska. “There are certainly worse ways to earn a living,” she laughs when we ask when she plans to retire so that we may take her position. “But often people think travel writing is only what you see on Instagram, but to go on any of these trips – which can sometimes be up to two weeks long – I have to work overtime to file stories to meet my weekly deadline commitments, and while I’m travelling, I’m often up late at night, downloading, uploading, writing and chatting to editors to keep up with my workload.” Wherever in the world she sets down her luggage, Gill says she has only one wish: “I just hope I have decent Wi-Fi and that the mobile reception is kind to me.”

Gill is the first to admit that it’s the advancement of technology that allows her to do the job that she does. She says it’s her reliance on the future of technology that inspired her to leave her publishing job in Sydney to pursue a freelance career on the Sunshine Coast – a surprising move considering it’s far from the tentacles of editors, PRs and tourism operators and their regular requests for coffee dates, meetings and event attendances. “I guess if you look at it with a black and white perspective, it might have looked like career suicide initially, but I could see which way the future was unfolding in terms of working remotely and I was up for the challenge of remaining as contactable as though I was only ever a couple of streets away.”

Celeste Gill spends many of her work days in remote parts of the world as a journalist.

To that end, Gill says she’s a big fan of monthly Skype meetings so that editors and clients can see her face while they speak, and she ensures she makes the 1.5-hour drive to Brisbane once or twice a month and takes a flight to Sydney every six months to see people in person. “I always line up meetings, events, coffees and turn up in people’s offices so that I’m never seen as some faceless person on email,” she says, admitting this approach might have helped push her along on the road to the success. What possibly also helps, Gill says, is that she’s never uncontactable – not even while navigating her way around icebergs in the Arctic Circle. “Several times a day, I’m checking emails, or if a matter is urgent, answering calls and texts, but the tool I find most useful when I’m travelling for work is turning on the good old ‘out of office’ on my email,” she says. “It helps manage people’s expectations and buys me enough time to get back to them without upsetting anyone – lifesaver!”

It’s when it comes to her new husband Zac that things become a little trickier, Gill

admits. “He travels quite a bit for work as well so we know that unless we’re strict with maintaining the connection, we could be at risk of becoming ships in the night,” she says. When they’re apart, they exchange text messages daily, and - depending on where Gill is and what kind of coverage she has - the pair will speak every second day. They also often try to coordinate their schedules so that they’re away at the same time. “Zac has more control over his itinerary than I do, but we’ve had occasions where we’ve been able to meet up in Rome for a day and another where our travel schedules overlapped in San Francisco and that was amazing,” she says, adding that soon, this part of their lives may not be a problem for much longer. “We’re actually about to base ourselves in South America followed by Europe for the next six months and what we’ll do or where we’ll go from there, who knows?” she says. “And that’s the thing about technology – as long as I have a laptop and working mobile phone, I can work from anywhere in the world and still be completely contactable – what could be better than that?”

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COVER STORY

AN EXPERT OPINION

To stay in tune with what’s happening in the office, Wright-Ford recommends setting a culture of connectivity long before you leave to travel. “This means using collaboration tools like slack or Skype regularly both in and out of the office until it becomes a habit,” she says. “It’s also imperative you never let work travel become a ‘thing’ where when someone travels, they are effectively off limits because that will grind everything to a halt.” Staying in touch with the office while you travel shows a strong ethic and commitment to the team, she adds, and to this, culture is key.

THE PSYCHOLOGIST SAYS:

THE BUSINESS LEADER SAYS: When you’ve got the kind of job that keeps you on the road, the ability to seamlessly interact with those back in the office is key to keeping motivation and camaraderie high, says Kylie Wright-Ford, Global C-Suite executive, entrepreneur, and author of The Leadership Mind Switch. “Gone are the days when, ‘I’m travelling’ was a valid excuse not to send a quick text or email with updates and encouragement or collaboration on shared projects,” she says, adding that for herself personally, being out of the office is a time when she does most of her creative thinking. “Why wouldn’t I want to share it?” she says.

Of the challenges regular business travellers face, Wright-Ford outlines missing out on moments of ‘spontaneous collision’ in the halls or by the coffee machine as a biggie. “These environments are often where ideas are shared or moments are created, and these are often missed when you’re always on the road,” she says. “That said, I’m an optimist and believe a quick selfie at a client office, a text sharing a success or failure, or an update on what you learned on the road can go a long way.”

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No matter whether you’re away for a few days, or a few weeks at a time, keeping in touch with loved ones while you’re away is essential to keep your presence in each other’s lives, says clinical psychologist, Dr. Lissa Johnson of Lissa Johnson & Associates. “Staying in touch allows you to continue sharing your day-to-day experiences with one another, communicates that you care, eases the pain of separation, and enables you to remain available and responsive to each other’s needs, reducing the emotional if not the physical distance between you,” she says.

There are several emotional risks to being away from home regularly, or for extended periods of time, says Dr. Johnson – particularly if you are prone to emotional avoidance. “One risk is that you use travel to keep loved ones at an arm’s length and perpetually sweep emotional issues under the carpet,” she says, explaining that as time goes on, this behaviour can foster a drift into separate emotional worlds in which you become increasingly distant from one another.

“Another risk is that is that you or your loved ones begin inadvertently dialling down the intensity of your feelings for each other as a coping strategy to reduce the pain of separation.”

Rounding off the list of risk within this arena is the feeling that you start to lose your role at home, finding it increasingly difficult to slot back in when you return (“This can lead to feeling redundant or out of place over time,” says Dr. Johnson); you might grow increasingly accustomed to doing things your way, finding it a constant challenge to accommodate the wants and needs of your family once you get back; and finally, a lack of physical affection can also become problematic.

If you’re finding the strain of constant travel is impacting negatively on your relationships, Dr. Johnson offers the following tips: • W hile travelling, work to build bridges between your two worlds by speaking about what’s ahead for you both during the trip. “It means saying things like, ‘I’ll be thinking of you when you give that speech’, ‘I’ll take a photo of the sunset and send it to you’ and ‘What will you guys be doing this weekend?’,” says Dr. Johnson, who adds that peppering the conversation with lots of questions about what your partner is doing and what they have planned lets them know you’re still holding them in your mind.

• Regularly check in on feelings, and ask your loved ones what they need from you.

“It could be something as simple as ‘How do you feel about managing that on your own?’ or ‘Is there anything I can do to make things easier before I go?”, she says.

• A lways be sure to let them know how you’re feeling as well, telling them you’ll miss them, love them or that you wish they could be with you.

• T hinking about making that trip to China something a little more permanent? Save the big news for when you’re face-to-face, recommends Johnson who says you should always try to avoid dropping emotional bombshells before you leave or while you’re away.

“Stressful news, big decisions and major arguments can wait until you’re back,” she says.

• F inally, draw on your knowledge of your loved ones to guide you on how to stay connected with them. “Ask yourself what will help them feel connected to you and what will ease the pain of separation for them,” says Dr. Johnson, who adds that the rest all comes down to being sensitive to their needs.

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WELL READ

ZAHA HADID Philip Jodidio Zaha Hadid brought a unique new architectural language to cities and structures as varied as the MAXXI Museum in Rome; the Guangzhou Opera House in China; the Center for Contemporary Art in Cincinnati and the 2012 London Olympics Aquatics Centre. At the time of her unexpected death in 2016, Hadid was recognized as the first woman to win both the RIBA Royal Gold Medal and the Pritzker Prize for architecture.

DIRT Y ROTTEN SCOUNDRELS Matt Benns Best-selling author and journalist Matthew Benns has a fascination with exposing the truth behind scams and cover-ups. The author of Dirty Money follows up with his new book Dirty Rotten Scoundrels.

From big business scandals involving Skase and Bond to hoaxes and fraudsters, Benns new book is full of stories almost too strange to be true.

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FITPRENEUR Nikki Fogden-Moore Most of us understand the correlation between personal wellbeing and commercial success, but why do we fall on actually achieving this balance?

The Vitality Expert, Nikki Fogden-Moore, draws upon decades of experience working with some of the world’s highest achievers to provide a practical framework that helps you reconnect with your why and your sense of balance, peace, and wisdom within.

Business Matters The Leadership Mind Switch D.A. Benton & Kylie Wright-Ford With changing workplace demographics and rapidly advancing technology, the most successful leaders of the future will be those who adapt their leadership styles to keep up with dramatic changes that are happening in the workplace now.

ENTRY WAYS OF MIL AN Ingressi di Milano First impressions count, especially in Milano.

This photographic journey opens the door to 144 of the city’s most sumptuous entrance halls, captivating in their diversity and splendor. The collection spans buildings from 1920 to 1970 and showcases the work of some of the city’s most illustrious architects and designers,

100 ILLUSTRATORS Steven Heller, Julius Wiedemann This catalog of artists brings together 100 of the most successful and important illustrators from around the globe. With featured artists including Istvan Banyai, Gary Baseman, Seymour Chwast, Paul Davis, Brad Holland, Mirko Ili, Anita Kunz, and Christoph Niemann, the international overview provides an exciting record of the diversity of the illustration scene.

The Business Legal Lifecycle Jeremy Streten Whether you’re starting up, growing or thinking of selling, it’s important to have the right legalities in place.

This practical guide from lawyer Jeremy Streten shows you how to start and build a successful business.

The Unlikely Entrepreneur Alan Manly Alan Manly is one of those exceptional entrepreneurs you’ve probably never heard of, quietly going about the task of creating viable, thriving businesses out of thin air. Founder of Group Colleges Australia, Alan shares his fascinating journey to success.

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FRANCHISING:

A FUTURE WAY FORWARD

Josh and Fleur Nadzielski

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M O N E Y M AT T E R S

The fertile soils of New South Wales’ agricultural cradle are a far cry from the forensic labs of the University of Western Sydney, but for Josh Nadzielski and his wife, Fleur, they form the pastures from where their careers will now grow and thrive.

G

riffith, NSW, is renowned for its agricultural bounty. Its vineyards produce some of the southern hemisphere’s most soughtafter wines. It is one of the Riverina’s true capitals and has thrown its economic clout for more than a century. A farming heavyweight, its community is as diverse as it is passionate and resourceful and the city has a history of luring the brave and industrious. Josh and Fleur Nadzielski are no exceptions.

At the ages of 28 and 27 respectively, the couple chose the city as their base for their first foray into managing a Quest Apartment Hotels franchise after completing studies in forensic science (Josh) and journalism (Fleur). In less than a year since opening Quest Griffith, they haven’t looked back.

“Griffith has been awesome. We’re now part of an open and welcoming community. It’s been so fantastic to come into an area that really welcomed both Quest and us,” Josh said.

The Nadzielskis represent the spearhead of those undertaking one of the most established and successful business models in modern Australian business practice: the franchise.

Gone are the days when franchising meant a foray into fast food or dog washing. Today, a $131 billion per year opportunity lies in wait for Australian entrepreneurs and empire builders. With around 70,000 franchises operating in Australia, 90 percent of which were developed on home soil, the sector today represents one of the largest and most dynamic in the Australian economy.

Right at the heart of this industry, is Quest Apartment Hotels where franchising is the cornerstone of the group’s success. Its franchise model has spurred international growth and expansion to become Australia’s largest serviced apartment operator.

To become a franchisee with Quest is not a matter of simply buying in. A partnership is struck between the motivated self-starter franchisee and the franchisor. This partnership is critical to the investment: long-term tenure of a multi-milliondollar property and the right to generate income from that property, often without needing to raise the required capital for purchase. The typical Quest franchisee in this arrangement achieves an operating profit margin of 12.5 to 20 per cent of turnover, depending on their initiative and their drive for success beyond the balance sheet.

Franchise Establishment Manager of Quest, Otti Faska, said the main reason people take on a Quest franchise is to grow their wealth and capital.

“It’s a good model that’s been around a long time, and people are investing in something proven. There is always strong support for franchisees.”

But it often goes beyond that, with franchisees united in their description of the input is as robust as it is rewarding.

Quest deems their franchisees as a family. They are purposely selected for their proven track record running businesses, their practical investment and, above all, their passion. Quest franchisees live in the towns and cities their property is based in, giving them a competitive connection with their customer community.

Phil Willey knows all about what it takes, having been a Quest Franchisee for over four years. Based at Quest Wollongong, Phil took on the franchise as a mid-career change transforming his corporate event sales experience into operating a leading Quest location.

“You’ve got to be prepared to work hard and enjoy it. You don’t just open up, and people start flooding in. You do the hard yards upfront and ➔ early and you keep going.”

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M O N E Y M AT T E R S

“Make sure you’re comfortable with the financial commitment. You’ve got to have skin in the game, so you’ve got to make sure that you’re involved in the business, too. The work itself is not difficult, but it’s seven days a week, and you’ve got to be able to do it all and work hard. The rewards, however, are great and now I feel like I’m in control of my destiny,” he said.

Phil’s years selling and hosting corporate boxes built sustainable relationship-building skills that he believes are critical to not only being a successful franchisee but also becoming a Quest franchisee in the first place.

Since taking on Quest Wollongong, Phil has gone on to develop two joint businesses: in Nowra and Griffith. And he saw these requisite skills in Josh and Fleur who, he believes, are a wonderful example of the pathways working with Quest can open. Josh has been with Quest for six years, starting in an entry-level role at the Campbelltown property before moving into management. It was here he learned, what he believes, is needed in a successful franchisee.

“What you need is passion. Listen to the advice and take onboard the support from head office but, above all, follow your dream. We love the brand, the model and how Quest works. We would love one day to pay it forward and help out other people the way Phil has helped us.”

The business model of Quest facilitates a symbiosis between all parties investing in the business; not only franchisee and franchisor, but also the landlords of the properties, developers of new properties and, of course, the travellers who choose Quest.

Phil Willey

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The decision by Quest to open in new locations is involved, determined by research on everything from the economic landscape to the testimony of customers. The value of this research is clear, with today more than 150 properties located across Australia, New Zealand, and Fiji. Add to this the growth of the Quest brand and the group being the accommodation choice of over 80 percent of the top 500 companies in Australia. Quest Apartment Hotels is also bolstered by its recent strategic partnership with The Ascott Limited and now commands access to a global network of options and up to 20 new properties coming online each year until 2020.

Determining the merit of a business you’re investigating taking on can be indicated by an alignment of values at every stage, from initial interest through to your tenth anniversary and beyond. In the Quest example, the value proposition of a flexible ownership is buttressed by a strong, reputable brand that is inherent to the robust process to become a franchisee.

To start, an application is made either online or calling Head Office for a form. These applications are reviewed for appropriate qualification, and an initial meeting with the Quest team is set. After completing this stage of the process, an online screening of applicants determines their management skills before moving into pre-selection where interviews are conducted for deeper inquiry and background checks are conducted with references, police, financial and social media records.

Candidates are then given the opportunity to shadow another Quest franchisee and speak to no fewer than three other franchisees so they can make a dynamic evaluation of what’s involved. All going well, a formal panel interview with the Quest senior management team is then conducted where the candidate puts forward their business plan and strategy for selection. If the candidate, and the group, are satisfied (and it’s important both parties are on the same page in this commitment) then the application moves into approval. Between 16 to 20 new franchisees come on board each year, with up to eight of these taking on brand new developments, with the remainder taking over existing properties.

“We are very stringent with our process. We find that as people go through the process, they learn a lot and feel more confident about buying into the business because they have been exposed to so much throughout the application process,” Otti said.

“We look for someone who is driven, capable, has good people skills and excellent business management experience.”

For successful candidates, the journey only begins at approval. Quest’s 25 years’ experience provides the platform for dedicated franchisee support. The Quest operations team leads a passionate strategy of field support that provides franchisees with business advice and planning, financial management and monitoring as well as support in marketing, legal dealings, and refurbishment initiatives, to name just a few.

Taking over an existing location presents just as many challenges as a new property, and it’s something Phil knows intimately.

“The first few weeks of taking over were incredibly challenging but also invaluable. A person from head office stayed with me for the first few weeks and really helped me out. When I started to fly solo, I almost could’ve cried, but I realised how important the support of the group is and that you’re never alone.”

And it’s this unwavering support and comrade-in-arms attitude that drew Josh and Fleur to Phil when they made the decision to become franchisees in a joint venture.

“When it came to the joint venture, we were very particular about who we were going to partner with. We had the experience but needed the help of the capital, and that’s where Phil has been great”.

Phil’s philosophy regarding the business decision perfectly aligns with Quest’s holistic approach incorporating business success with high standards of service.

“I think the key to a successful joint venture is to ensure that you don’t micro-manage the team operating the

franchise and to make sure they’re happy and comfortable. To me, it isn’t just results and money; it’s about their lives and ensuring they enjoy them and that they’re taking breaks and weekends off every so often”.

For Fleur, it’s this united team approach that enables her to foster an environment within her personal and professional partnerships and allows her to identify what constitutes a successful franchise.

“As a couple, it’s been easy. We know how each other works and we can see our future together working and growing with the group. You have to enjoy serving the guests and being able to look out for them and make them happy. If they’re happy, you’re happy.”

Many of Quest’s franchisee testimonials involve the age-old adage “do your homework.” The first steps should include familiarising yourself with the financials of a Quest franchise, all easily found through the website.

Quest also hosts Franchising Information Seminars in Australian capital cities regularly. At Quest, transparency is everything.

Successful franchisees don’t need the investigative qualifications of Josh and Fleur, but they do need passion and a thirst to succeed. The genesis of opportunity is rare across the enterprise market, which makes the strengthto-strength trajectory of franchising an assured success for the right person (or people). And Quest offers all this, in spades.

To find out more on how you can embark on a Quest franchise, simply contact the Franchise Team on 1800 809 913 or visit www.questfranchising.com.au Quest KUDOS / 25

CAREER HIGH

NICE PERK

if y ou can ge t it

Forget the corner office; when it comes to attracting and retaining quality staff, these businesses are increasingly finding success with more left-of-centre initiatives, writes Dilvin Yasa.

MEDIBANK When you’re in the business of promoting better health for everyone, how do you go about insisting your staff walk the talk? You build a head office that’s ‘hard-wired’ for activity – complete with bike ramp, of course.

It’s not hard to imagine the team behind Medibank Place, the Docklands-based head office of Medibank Private Health Insurance, sitting down to nut out the questions that will eventually lead them where they dream to land. Why, for example, sit at the same desk every day when you can choose from one of 26 types of work settings, ranging from toasty indoor fireside spaces to breezy, Wi-Fi-enabled balconies? Why duck out for greasy Thai when you can instead forage in the office edible garden before taking in a lunchtime cooking class in your company’s demonstration kitchen? Why take a brisk walk to the nearest café and back when you can raise 26 / Quest KUDOS

your heart rate with a basketball, soccer or tennis match on the on-site courts? It might sound like a dream (or at least the ramblings of a ten-year-old with a vision and an etch-a-sketch), but for the insurer’s 1500+ employees, this became their reality in 2014 when their new office space – developed by CBUS and designed by leading international design studio HASSEL – was unveiled. The design brief?

To help employees live the health insurer’s purpose to the core and create Australia’s healthiest workplace.

Kylie Bishop, Medibank’s Executive General Manager, People and Culture, says the building, workplace and surrounding public space epitomises the purpose and value of their company, as it should for all workplaces. The office space began its inception after research commissioned by the insurer showed that almost half of Australian workers believe their workplace to have a negative impact on their health. “As leaders, we have to create the

right environments for our people to thrive and this includes the physical space, technology, and behaviours we model,” she says. “This is what sets the tone for our people, and empowers them to provide great service to our customers, which is what we’re passionate about.”

The space itself features a bike ramp which spirals upwards from the street level front entrance, circadian lighting which mimics natural daylight patterns (helping to support employees’ biorhythms), and more than 11,000 plants to help improve indoor air quality and relieve stress – but interiors are far from what this space is all about.

“We’re always looking at new ways to support our employees’ health and happiness so right now, we also have a health kiosk that offers our people a free health check, looking at BMI, blood pressure, heart rate and body fat,” says Bishop. “Ultimately, we don’t want people to say, ‘I work in a nice building,’ we want them to be able to say, ‘I’m far more productive because of how I use the workspace around me.’” Bishop is clearly onto something; countless studies show workers increase both productivity and morale if they work under natural light, surrounded by greenery.

And three years since the new office – and culture – was unveiled, the approach to activity-based work appears to be working. Within months, absenteeism in Medibank’s call centre decreased by five per cent, while 77 per cent of staff report feeling healthier. The key to a happy and healthy workspace isn’t rocket science, insists Bishop. “it’s simply about keeping an ear out for the most upto-date research, but also about listening to your employees and what they want.” ➔ Quest KUDOS / 27

CAREER HIGH

The Business Chicks team (Emma Isaacs, Founder and Global CEO, back row centre)

BUSINESS CHICKS With plenty of busy mums on their team, Australia’s largest community for businesswomen is all about following the three Fs: fresh food, fresh flowers - and most importantly, flexibility.

Jangling nerves and unfamiliar coffee machine explosions aside, first days in the office aren’t usually known for their ‘wow’ factor – unless perhaps you’ve signed on with Australia’s largest and most influential community for women, Business Chicks that is. The insistence you start an hour later than everyone else on the team is usually your first clue – although this is quickly backed up by the appearance of a handwritten card, a box of chocolates, fresh-from28 / Quest KUDOS

the-printer business cards – and as your day progresses – a delivery of ‘welcome’ flowers from the team. For the untrained eye (or ear) it might sound a little over the top, but for Business Chicks Founder and Global CEO, Emma Isaacs, it’s time and money well spent. “We’re big believers that you can’t have your first day twice, so we want to make it special,” she says. “It’s amazing what such small gestures can do to make someone feel at home and to show that we care.”

Judging by the staff perks and features of their Sydney CBD office, Isaacs is also a big believer in the adage, ‘Begin as you mean to go on.’ Her team of 25 not only enjoy weekly in-house massages with a dedicated

massage therapist and the talents of a private chef, but meditation classes, yoga lessons and regular financial health checks too. “I know that an over-stressed, overworked, caffeine-addicted, fast-food eating team are not going to perform well,” Isaacs laughs. “When you treat your staff well, they’ll want to grow your business with you, so it’s win/win.”

Isaacs is the first to admit some initiatives have worked better than others (“The beds in the napping room hardly ever got used, even after Arianna Huffington – who has long advocated for her team taking power naps – came out to a Business Chicks event to speak,” she laughs), but maintains that while all office perks are well received by staff, no amount of free fruit in the kitchen will make a difference to the business unless the perks are complimented with strong leadership. “I’ve always tried to hire and cultivate solid leadership in the business so that our people feel happy and inspired,” she says. “This is particularly important as I live in Los Angeles away from the Australian operation, so I place all of my trust in my leaders to ensure the happiness of our team there.”

As the business continues to grow (Isaacs has moved to the States to concentrate on growing the US arm), Isaacs says that away from the massages and team lunches, flexibility is the future – especially with a business model such as theirs where some team members work interstate and in some cases, even overseas. “We have some members with young families who only do a day or two in the office and our team finish up early at 4 pm on Fridays, and they can pick one Friday a month to work half a day,” she says. “It allows people to have a bit of extra time to go away for a weekend, to get to those appointments they never get to otherwise, or to just curl up in bed and catch up on some Netflix.”

Adam Lance (left) and Andy Howard, co-founders of The Village of Useful

THE VILL AGE OF USEFUL In an office where ‘gangsta’ alter egos are celebrated, and the company’s pidgin language enthusiastically demonstrated, the lines between work and play at this creative consultancy are increasingly blurred – and it’s just the way they like it.

What would it take to make you happy to turn up to work every single day? It’s a question many have asked ourselves, and it’s one Adam Lance and Andy Howard, the co-founders of Newcastle-based The Village of Useful, found themselves pondering some six years ago when they decided to set up their then advertising and technology agency (now a corporate innovation consultancy). Finding interesting, challenging work to sink their teeth into was a given, as was having easy access to what Lance describes as a ‘prodigious store of good coffee,’ but ultimately they decided success was intrinsically linked to two things: the right people, and an inspiring environment. “First, we decided that clients had to pass the BBQ test, which means if you don’t want to hang out with them at a BBQ, then they won’t work as clients,” says Lance who adds it’s a test that’s maintained to this day. “But we also knew we had to surround ourselves with smart, talented, grounded and fun ‘Villagers’ and create an inspiring environment that they – and we – would want to come to every day.”

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CAREER HIGH

+

The sum of employee happiness and workplace productivity Ask Principal Corporate Psychologist Stephanie Thompson from Insight Matters why so many companies are eager to provide workplace environments that centres around good times and unusual perks, and she says it’s all about attracting and retaining staff who will want to work hard for you. “Gone are the days where going to work was a drag and only ever seen as something you did outside of living your life,” she says. “Now workplaces are being more human and more like home and this can be quite a motivating strategy since studies show happiness in the workplace boosts productivity.” A study by the University of Warwick backs up this claim, finding employee happiness increases work output by a solid 12%.

It’s the way of the future, yet Thompson says business owners should proceed with caution – particularly when it comes to the hiring of new staff. “Don’t forget that although you might be hoping to attract and retain high quality staff, it’s also possible to retain lower quality staff, as well as those who may try to abuse privileges so the emphasis should still be on recruiting very skilfully rather than putting your focus on what you can offer.”

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To say they’ve excelled in this department would be putting it mildly. Upon joining the agency, Villagers are bestowed with a gangsta name (and accompanying personalised Ghetto bling) at a ceremony where they’re expected to perform a rap written in their honour, says Lance, who explains they’ve got everyone from ‘No Filla’, ‘Lebrizzle’, ‘8-Mile’ and ‘Dre’ working on their team. Achievement Days - where the team celebrates each Villager’s greatest life achievement to date over the lunch of their choice - are celebrated in place of birthdays, and significant project achievements are enjoyed with a ‘mic drop’ where each Villager can drop their own inflatable mic to the sound of the team’s cheers. Hoping for a cash bonus at the end of the year?

Why not take part in the company’s Grow and Tell instead? “The recipient gets to choose to take their bonus as money, or as an opportunity to ‘Grow and Tell,’ which is where they travel somewhere amazing in the world and do something amazing,” he explains, adding that they give staff both money to travel and extra paid time off. “The only requirement is that they must share their story with others, whether through film, podcast or blog posts.” And if that’s not enough, The Village of Useful even has its own pidgin language, developed over time and used by all.

“It’s silly for sure,” admits Lance. “But it’s entirely ours and using it not only lets you know you’re part of a close group, but it helps build and evidence our culture.”

Silliness it may be, but it’s clear it’s not something Lance takes lightly. “We said from the beginning that we wanted to create a culture where people can produce their best-ever thinking and for that to happen, our Villagers need to be happy, rewarded and inspired, and it’s our responsibility as leaders to ensure that we are vigilant in seeing that these needs first are met, and then exceeded,” he says. “Good culture begets attracting and retaining good people; good people begets good work and good work begets good clients – there’s nothing silly about that. “

Village of Useful ‘villagers’ at an induction ceremony.

Dogs of the BrewDog family.

BREWDOG Their love of pooches is ingrained in everything they do, so it seemed only natural for this Scottish craft brewer to recently introduce ‘pawternity leave.’

When you sell a beer called ‘Dogma’ and use slogans such as, ‘This is the revolution – in Dog, we trust,’ it’s not that much of a stretch to imagine the various hound-related benefits staff might enjoy at BrewDog, a Scottish brewer and pub chain based in Ellon. By the turn of 2017, staff were already encouraged to bring their four-legged friends to work, with office dog walkers always on stand-by to take the pampered pooches on daily walks, but several months ago, BrewDog managed to shake up the whole industry by announcing a brand-new perk – a Puppy Parental Leave scheme for all 540+ staff across the UK and the US. Explaining what was to be known as ‘pawternity leave’ which entitles BrewDog staff to a paid working week’s leave should they become the new parents of a bouncing new fur baby or rescue dog. Co-founder James Watts acknowledged how difficult this initial period of settlement can be for both human and hound. “Here at BrewDog, we care about many things, but have two main focuses above all others – our beer and our people,” he said. “And over the years we have noticed that

our people also care about many things but have two main focuses above all others – our beer and their dogs. We totally get that. That’s why we let them bring their four-legged friends to work at BrewDog, and why we are now going one better with the latest awesome – or should that be pawsome – staff perk.”

That’s not where it ends for BrewDog staffers, however. Since launching what’s become Scotland’s largest independent brewer (by its second year of operation, no less) in 2007, Watts and co-founder Martin Dickie have gone above and beyond to treat staff like family.

The company offers not only the more conventional bonuses such as free lunches, childcare vouchers and enhanced maternity and paternity leave (yes, for babies of the two-legged variety) but also the more, dare we say, inspired? For one, they offer Dog Years Sabbaticals that allow employees to take four weeks off after being with the organisation for five years. Add to that beer training, a liberal free beer policy, the ‘Unicorn Fund’ where ten percent of the company’s annual profits are split equally between all staff, and options to buy shares in the company online in an initiative known as Equity for Punks (2015 figures show BrewDog by that stage had a staggering 32,000 shareholders), and you’ve (hopefully) got both happy staff and well-adjusted pets.

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BUSINESS SMARTS

INNO VATE YOUR WORK, NOT JUST YOUR PRODUCT.

A

re you a leader in your industry that prides itself on coming up with new products and services?

Do you dedicate time, resources and countless meetings kicking around catch-cries like, ‘We need to disrupt our market before someone else does!’, or ‘We need to innovate fast like a start-up!’? What about, ‘We need to innovate our business model!’? How do you think that’s going for you?

It’s possible you’re struggling to change, struggling to gain market share, struggling to move ahead of your competition, struggling to beat start-ups to market. Your decades of optimisation and efficiencyled thinking now seem distinctly old and slow – and that’s because, well, it is. That’s why you’re trapped hunkered behind your castle walls, spending hours discussing what to do, which new weapon or product to launch and failing to fend off attackers as a result.

It’s not enough anymore to focus just on innovating your products and services for three reasons: 1. it’s not easy to consistently come up with new cutthrough products and services 2. it’s no longer a guarantee of success in a market that is changing faster than all current generations have ever seen 3. when under siege, a company has limited ability to focus on innovating new weapons or strategies whilst also repelling attackers.

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Paul Broadfoot is an entrepreneurial strategist and author. He works with enterprise executives, nextlevel leaders, and intrapreneurs to identify highgrowth opportunities and create new business models in times of rapid market change. Paul shares his insights into why businesses must create new ways forward.

Just ask Nokia, Blockbuster, Kodak, Sharp, Palm or Payless Shoes – once giants in their market, they were defeated by industry shifts, new business models and superior battle strategies. Australian organisations in particular have scant track record of successful largescale commercialisation of innovation. We are languishing behind global standards. We have little evidence we are ready for the pace of change we need to stay relevant. We are in desperate need of a fast hack.

NEW TIMES CALL FOR NEW WAYS So, the question everyone in a large enterprise is asking is: ‘How do I do what Uber, Airbnb or Netflix have done?’

• When Uber made a dent in the taxi industry, they didn’t invent cars, passengers or location-based technology on phones.

• When Airbnb offered the world people’s spare capacity in their homes, they didn’t invent the rooms, the guests or internet bookings.

• When Netflix first launched their mail order DVDs, then their movie streaming, they didn’t invent the DVDs, the content or digital downloads.

These start-ups didn’t innovate a product or service.

They innovated the way they worked –and they used

technology to help them do so. When technology shifts forward, it enables new business models. These new business models can innovate the way industries work, the way companies work, and it’s this market innovation that we see a lot of right now. One tell-tale sign of market innovation is when companies enter spaces where they have no traditional footprint, or when start-ups change the way business is conducted in a given industry. In each case above the proponents flipped prevailing industry norms.

• Uber flipped making a phone call to order a taxi and the guesswork associated with the arrival time.

• Airbnb flipped having vacant rooms in homes and the impersonal nature of hotel stays.

• Netflix flipped having to go to a bricks and mortar video store to rent one or two titles, get in the car to take them back or incur late fees if you didn’t.

Sure, inventing the next Tim Tam, Walkman, iPhone, 3D TV, Viagra or Alexa AI assistant product sensation would be great for your organisation, but how many of you are in that game and winning?

Professional services businesses out there now have online doctors (GP2U), Ross the world’s first artificially intelligent lawyer, AI accountants and Robo Advisors for investing.

There are only going to be a handful of companies that benefit from the invention piece of these technologies. The rest of the world must innovate the way they work by using the new business models they enable.

You are better off working out how to utilise new technology to change your business model than you are working out how to invent the next product or service mousetrap.

SHIFT YOUR THINKING Any corporation that wants to have a future must get better at fast market shifts. You have to spend time innovating the way your company works, which you do by using what I call the Xcelerate framework: 1. Business model – what’s your income-generating asset and activity (one of 24 types in today’s market) e.g. digital: distribution?

2. Revenue model – how you charge your customers e.g. own or rent? How many parties involved?

3. Communication model – the way you go to market e.g. face to face or word of mouth?

4. Differentiation model – the way you differentiate from your competition e.g. price, product or service?

You must disrupt your thinking and learn to innovate the way you work if you want to be a successful organisation that stays in the game. The only question you have to ask yourself is: ‘Are you ready to take on that challenge?’

The product innovation problem To understand the difference between innovating a product or service, and innovating the way you work, let’s look at a classic Apple example:

1. w hen Apple launched the iPod it launched a new product - aka a new weapon 2. w hen Apple enabled music downloads, they changed the prevailing way the music industry worked. Thus they created an entirely new battle strategy.

Many of today’s most successful companies have not invented anything; they are just changing the way things are done; strategy, not weapon.

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Aerial view of Darwin.

Camels, war-time relics, indigenous art, and the chance to experience some of Australia’s most unforgettable landscapes are all on offer in the Northern Territory writes Lee Mylne.

W

hether visiting for business or pleasure, you’re sure to leave with indelible memories of places that carry the stories of some of Australia’s most remote cities and their people.

From Darwin and its surrounding satellite cities to the outback heart of Alice Springs, the Northern Territory offers extraordinary experiences. If you’re travelling for work and can take time out to explore even a few of them, and you’ll have a whole new appreciation of what makes these places tick.

DELVING INTO HISTORY Darwin’s chequered modern history has included a front-line role in World War II and the devastation of Cyclone Tracy in 1974, two events that take 34 / Quest KUDOS

centre stage at the Museum and Art Gallery of the Northern Territory. In the Cyclone Tracy gallery, stand in a small, dark room as the sound of the cyclone rages around you.

Darwin’s newest attraction is the RFDS/Bombing of Darwin Harbour Museum at Stokes Hill Wharf, which tells the story of the Royal Flying Doctor Service, founded in 1939, and of Darwin’s wartime history. Make time to take the seven-minute virtual reality experience, which puts you in the front-line action in 1942.

The Darwin Aviation Museum, 8km from the city centre on the Stuart Highway between Winnellie and Berrimah, is a “must” for aviation buffs.

Its major attraction is a B52 bomber, the only one of its kind in the Southern Hemisphere. With 19 aircraft and 21 engines and relics of crashed aircraft, the museum is a great place for anyone with interest in aviation or military history.

CREDIT: SHAANA MCNAUGHT/TOURISM NT

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HEAD UP NORTH

E X P L O R E NORTHERN TERRITORY

CREDIT: PETER EVE/TOURISM NT

Mindil Beach Sunset Markets

In Alice Springs, the Central Australian Aviation Museum has a collection of old radios, aircraft, and wrecks. The museum is on the site of the 1939 Alice Springs “aerodrome” and includes the original hangar. Among its highlights are a Beech 18 and a Wackett Trainer aircraft.

Discover the Red Centre’s European history at the Alice Springs Telegraph Station Historical Reserve. Alice Springs began life here in 1872 as a telegraph repeater station. Join a free 45-minute tour, or take a map and wander around the old stationmaster’s residence, the telegraph office, with its Morse-code machine, the blacksmith’s yard, and the stables.

ART AND SOUVENIR SHOPPING Finding a souvenir of your visit – or gifts to take home – is easy at the Northern Territory’s many markets. In Darwin, one of the most popular is the Saturday morning Parap Markets, which transform one small street into a slice of Asia. This local favourite is a great place for breakfast or brunch, and you might also pick up a locally made piece of art.

On Thursdays and Sundays (April to October), head to the Mindil Beach Sunset Market, where cheap eats from 60 food stalls offer a tempting array, along with live music, street performers, and about 200 arts-and-crafts stalls.

Every Friday night during the Top End’s dry season (May to October), the Palmerston Market brings the heart of this satellite city alive. It’s just 19km from Darwin’s city centre and offers more than 150 stalls selling arts and crafts, plants, jewellery, fresh produce and food reflecting Palmerston’s multicultural community. There’s even massage on offer, just the thing after a big day (or week) doing business, and live music and entertainment.

Alice Springs, the heart of the Arrernte people’s country, is a rich source of shops and galleries for those interested in Aboriginal culture, art, or souvenirs. The main shopping strip is the Todd Mall, where you will find – among others – the Mbantua Fine Art Gallery and Cultural Museum, which showcases art from the desert region of Utopia. Mbantua is a member of Art Trade, an organisation that promotes the ethical trade of indigenous art. Another gallery, Papunya Tula Artists, sells works from Papunya, a settlement 240km northwest of Alice Springs, ➔ and other Western Desert communities.

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E X P L O R E NORTHERN TERRITORY

CREDIT: SHAANA MCNAUGHT/TOURISM NT

CREDIT: PETER EVE/TOURISM NT

Cruising on Darwin Harbour

Alice Springs Telegraph Station Historical Reserve.

OUTDOOR PURSUITS Getting out of the office and into the great outdoors is easy in the Territory. Darwin’s waterfront lagoon and wave pool – just minutes walk from the Darwin Convention Centre and restaurants of the waterfront precinct, all linked to the city centre by a covered, elevated walkway through a corridor of bushland – is a great spot to cool-off or get some exercise.

Enjoying one of Darwin’s famous sunsets is one of the best ways to wind down after a hard day of business meetings. Sunset cruises operate on Darwin Harbour every night, with a choice of restored pearling lugger or a sailing schooner to get out on the water. Cruises leave from Cullen Bay Marina and usually last around two to three hours, with drinks and nibbles or a full dinner cruise.

If fishing is on your agenda, plenty of charter boats operate on the river and wetland systems around Darwin and in the harbour. Keen fishers might also be interested in a 45-minute tour of Reidy’s Lure Factory, on the Stuart Highway south of Palmerston, where you can see how lures are made and get some tips on fishing with lures.

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Palmerston has 32km of cycling paths (most lit for after-work use as well), and the city’s suburbs are dotted with parks and lakes, including Sanctuary Lakes in Gunn and the lakes in Durack. Marlow Lagoon, one of Palmerston’s 100 parks, is a great place to get some exercise, as are Mitchell Creek and the Escarpment, both good bushwalking areas.

Golfers can play a round on the “challenging but rewarding” par 71 Palmerston Golf Course, a public course about 15 minutes drive from Darwin’s city centre, or on one of the world’s top desert courses, the ThomsonWolveridge designed Alice Springs Golf Club course, which also has a driving range.

Early risers in Alice can take to the skies on a dawn balloon flight above the desert – but don’t plan any business for the rest of the morning as you probably won’t get back to your hotel much before noon.

Another different perspective on the outback is from the back of a camel, with a range of camel rides available in Alice Springs. Make sure you wear comfortable, casual clothes and sensible shoes—you are likely to get a bit dirty.

CREDIT: AUDE MAYANS/TOURISM NT

Bluewater Fishing, Darwin Harbour

Quest Properties QUEST PARAP questparap.com.au Located in the leafy suburb of Parap, Quest Parap provides guests with easy access to the Darwin CBD. Guests enjoy the neighbourhood atmosphere of Parap, with a range of cafes and restaurants a short walk from the property. Cool off in the outdoor swimming pool and enjoy the alfresco barbeque area.

QUEST BERRIMAH questberrimah.com.au

CULTURAL DISTRACTIONS Alice Springs hosts several fun events that – if your timing is right – will be highlights of your Red Centre experience. The Camel Cup race takes place on the second Saturday in July, and on the third Saturday in August. People from hundreds of miles around come out to cheer on participants in the Henley-on-Todd Regatta as they take to the dry bed of the Todd River in outrageously decorated, homemade bottomless “boats.”

Don’t leave Alice without finding time to check out the Araluen Cultural Precinct, home to an interesting group of attractions including the Araluen Arts Centre, the town’s performing-arts hub. The Araluen Art Collection has works by indigenous artists from Central Australia, including Albert Namatjira and artists from the Papunya community.

Take a look at the fabulous outdoor sculptures, or wander among the gravestones in the cemetery next door, where Afghani camel herders are buried facing Mecca. The Museum of Central Australia has fossils, natural history displays, and meteorites.

For a night out in Darwin that offers something different, head to the Deckchair Cinema, where you can lie back in a canvas deck chair to watch Australian and recent release movies.

Quest Berrimah offers a range of modern and stylish studio, one and two bedroom apartments, just 9km from Darwin International Airport. Hotel guests are able to enjoy an alfresco barbeque area, outdoor swimming pool and on-site restaurant, whilst meeting and conference facilities are useful for the business traveller.

QUEST PALMERSTON questpalmerston.com.au The accommodation of choice in the Darwin suburb of Palmerston. Most apartments at Quest Palmerston offer sweeping views of the surrounding area. Quest Palmerston has an on-site restaurant, conference facilities, outdoor swimming pool, terrace garden and BBQ facilities.

QUEST ALICE SPRINGS questalicesprings.com.au Consistently rated #1 hotel in Alice Springs by Trip Advisor users, and multiple recipient of Trip Advisor’s esteemed Certificate of Excellence, Quest is the ideal accommodation choice in the Alice. The modern and spacious serviced apartments at Quest Alice Springs are the ideal place to unwind and relax after a day of business or sightseeing in this outback town.

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Whitebait, Wellington.

CAPITAL IDEAS The New Zealand capital of Wellington is a place with a vibrant arts culture but is also known for its food, wine, hip brews, serious coffee and gourmet energy, writes Winsor Dobbin.

F

orget whatever you’ve heard about wet, cold and windy Wellington, a business-focused city in a political torpor. To the contrary, Wellington is a city where having fun is easy. You can kayak on the harbour in the morning, and mountain bike in the afternoon.

With just a little inside knowledge and some careful pre-planning, Wellington’s creative events and vibrant nightlife make it an ideal weekend destination – even during winter. Rather think of it as the coolest little capital around – and it is only a three-hour flight from Australia’s eastern cities.

Wellington Regional Economic Development Agency marketing manager David Perks says the “creative spirit” is a big part of what makes Wellington special. Others call it “party central” with a lively coffee culture to aid recovery.

Wellington’s top attractions (the Museum of

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New Zealand Te Papa Tongarewa, Weta Cave, Zealandia and Wellington Zoo) are well worth a visit but it is the city’s positive attitude that shines.

And the second-biggest city in the country, tucked away on the southernmost tip of the North Island, has a definite party vibe when the sun goes down. There are over 300 bars, restaurants, and cafés in the city centre alone. Make sure to sample the late-night eating and drinking spots in the funky Cuba Street precinct, including legendary bar hangout Matterhorn.

Wellington is said to have more bars and restaurants per capita than New York City, and with rich farmland to the north and wild oceans to the south, the local produce is outstanding.

Wellington is quite hilly but fortunately, the CBD is tight-knit – most venues are within a 20-minute walk.

E X P L O R E WELLINGTON

FLIGHT COFFEE HANGAR. If you are looking for what has been proclaimed as the best espresso in New Zealand, you’ve come to the right place. Owner Nick Clarke was a top-5 finisher at the World Barista Championships a couple of years ago.

CUSTOMS BREW BAR BY COFFEE SUPREME. Looking to sample

coffees from Brazil to Nicaragua or Rwanda? There is plenty of choice in this Coffee Supreme flagship that opens at 7.30am on weekday mornings to give local workers a pre-work jolt.

Gourmet addresses that every visitor should know.

HAWTHORN LOUNGE. Looking for a whisky flight in a speakeasy-style atmosphere, or maybe a late-night cocktail or two? This bar is a long-time favourite with cluey locals, who enjoy the open fire in winter and the massive range of cocktails throughout the year in a cosy upstairs ambiance.

LOGAN BROWN. A long-time Wellington favourite, this elegant special occasion eatery is set in a 1920s Art Deco bank building on Cuba Street. It offers a bistro menu, degustation dinners and a la carte meals with dishes like wild Fiordland venison with black pudding, buttered cavolo nero, parsnip, and quince.

WHITEBAIT. Located on Clyde Quay Wharf next to the Te Papa Museum, Whitebait is a former winner of the award for best new restaurant in New Zealand – and the setting is magical. The theme here is a celebration of seasonal, local produce and New Zealand seafood, much of it cooked over a charcoal-fired oven. Great views, serious food, fun atmosphere.

CHARLEY NOBLE. This eatery serves modern European-influenced dishes (try the crab and prawn bisque to start) and has an award-winning wine list. Also think great desserts, seasonal cocktails and a selection of interesting aperitifs and digestifs. There is a wood-fired oven and rotisserie at night.

SHED 5 BAR AND RESTAURANT. Located on the waterfront, this tourist-friendly eatery is an ideal spot for a casual meal of fish of the day (decided each morning at the market). The setting is an old woolshed with big windows – and there is a good selection of wines.

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E X P L O R E WELLINGTON

BOULCOTT STREET BISTRO.

Celebrity chef Rex Morgan leads the kitchen team at a classic venue that has been serving top-notch bistro food for a quarter of a century.

Think classic French menu items with just a soupcon of New Zealand attitude.

Matterhorn

Gourmet addresses that every visitor should know.

MATTERHORN. This legendary venue is a local icon, having first opened in 1963. Entered via a dingy corridor, it is a favourite with music and hospitality industry workers. After a recent ownership change, it is a supper club and cocktail joint. Enjoy a Blackberry Death in the Afternoon until late, seven nights a week.

THE LARDER. Tucked away in a converted suburban home in Miramar you’ll find awardwinning chef Jacob Brown, who has previously starred at Tabou in Sydney. He is serving up innovative and enterprising dishes using less-fashionable cuts and offal along with whitebait omelette with jellyfish, and roasted wakame and porcini-crusted beef fillet.

FLORIDITAS. For well over a decade this stylish bar/restaurant has been a mainstay on Cuba Street, offering everything from cake and coffee to a full a la carte dinner menu featuring modern Mediterranean dishes like duck and fig terrine, Parmesan-stuffed zucchini flowers, or lamb skewers paired with a funky salad.

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JANO BISTRO. Frenchman PierreAlain Fenoux cooks sophisticated dishes in a two-storey heritage cottage dating back to the 1880s.

Choose from a la carte or sevencourse degustation menus featuring dishes like duck with butternut, miso, rice and bok choy, or lamb with kumara, dried figs, and fetta.

THE LIBRARY BAR. Open seven days, and until the wee hours on Friday and Saturday nights, this is a bar with a fun atmosphere and several cosy small rooms. Hidden away upstairs above the perpetually busy Courtenay Place, this is a lounge bar cum reading room cum cocktail bar.

VINYL BAR. A stylish and busy bar

on Courtenay Place with affordable drinks and a vinyl theme. Watch old music videos and browse through a collection of over 10,000 LPs, mainly from the 60s, 70s and 80s. Everything here is proudly “old school,” and the food is upmarket fast food but fun.

ORTEGA FISH SHACK. Showcasing fresh local seafood is the raison d’etre for this fun/ funky restaurant, although it also caters for carnivores. It’s dinner only here, with fresh Kaipara Pacific oysters or perhaps raw line-caught snapper with Asian flavours.

MALTHOUSE. This craft beer venue was well ahead of the global curve; opening 24 years ago when boutique beers were little more than a curiosity. Today you’ll find close to 30 varieties on tap and over a hundred different beers from around the world in bottles. Open until 3am most nights.

Quest Properties QUEST ATRIUM questatrium.co.nz

Quest Atrium is conveniently located within walking distance to Wellington CBD. Located close to Cable Car, Westpac Stadium, Wellington Harbour and Queens Wharf Events Centre.

QUEST ON JOHNSTON questonjohnston.co.nz Quest on Johnston is at the heart of the Lambton Quay district. Unwind from a day of meetings with a veritable smorgasbord of attractions, all within a 500 metre radius.

QUEST ON THE TERRACE questontheterrace.co.nz Quest on the Terrace is situated in a central city location. Stay in stylish apartments only 9km from the airport.

QUEST ON THORNDON questonthorndon.co.nz

O

ther popular destinations to look out for include eateries Field and Green, WBC (in the former Wellington Boot Company premises), Vietnamese-accented Apache and drinking establishments like Hugo’s Whisky Lounge and Leroy’s Bar. It is de rigeuer for all visitors to ride the iconic Wellington Cable Car to the top for stunning views over the city.

Perhaps the best place to learn about the many different aspects of Mãori and “white” Pakeha culture is at the fascinating Museum of New Zealand Te Papa Tongarewa, the national museum and art gallery, in the capital city of Wellington.

Since opening in 1998, Te Papa Tongarewa, an impressive six-storey waterfront structure, has struck a course that aims to make art and culture available to everyone – and it is one of the accessible and interesting experiences international travellers will find without travelling to Mãori villages.

The focus here is on New Zealand history, Mãori culture and New Zealand’s natural beauty. Many of the exhibits are interactive, making the museum particularly popular with young people.

Quest on Thorndon is a 1920s art deco building, located in the government district. The property is metres from Wellington Central Railway Station.

QUEST WELLINGTON questwellington.co.nz Quest Wellington is a situated in an art deco heritage building, located on the corner of Lambton Quay. A short stroll brings you to the city’s shopping and CBD.

QUEST PETONE questpetone.co.nz Located in the heart of Lower Hutt, Quest Petone is within walking distance to Wellington Harbour and only 20km from the Airport.

QUEST ON L AMBTON questonlambton.co.nz Quest on Lambton is located within walking distance of the Wellington Cable Car, Queens Wharf Events Centre and Victoria University.

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Diver inspecting jellyfish in Palau

DIVING DELIGHTS Only a select few of the world’s dive destinations meet the UNESCO World Heritage criterion. If you’re a lover of the ocean, here are five sites that may be worth adding to your bucket list, as Annabelle Richmond writes.

ROCK ISL ANDS SOUTHERN L AGOON

Where: Palau The unmistakable limestone islands of Palau have been the poster child of many conservation messages. However, while the topside beauty of the volcanic islands is spectacular, it’s what’s underwater at this spot that truly wows. The 445 uninhabited islands in the Rock Islands Southern Lagoon are home to the largest number of marine lakes on the planet. New species are constantly being discovered within the lakes, as well as out on the barrier reef fringing the lagoon. Channels, tunnels, and caves offer exceptional diving at sites such as Ulong Channel, Peleliu Wall, Blue Corner with the cleaning stations bringing in mantas by the dozens at German Channel.

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Aerial view of Islands in Palau

E X P L O R E UNESCO DIVE SITES

A natural pool in Santa Cruz Island, Galapagos

GAL APAGOS ISL ANDS

Where: Ecuador While the UNESCO protected area includes all 19 of the archipelago’s islands, it’s Darwin’s Arch and Wolf Island in the remote northwest part of Galapagos that appeal most to divers, with huge schools of fish and common sightings of Galapagos sharks, silky sharks and schooling hammerheads. Below the water’s surface, you’ll encounter such divers ‘bucket list’ creatures as mola mola, whale sharks, mantas and sea lions. Add to that the topside wonders that include not only tortoises but also marine iguanas, lizards, and the famed finches, and it’s easy to see why Galapagos is one of the most treasured ecosystems and marine systems in the world.

Scuba Diver approaching a whale shark

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E X P L O R E UNESCO DIVE SITES

KOMODO NATIONAL PARK

Where: Indonesia

Turtle in Komodo National Park

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Komodo has the most diverse diving in all of Indonesia with reefs blooming with soft corals, hard corals awash with anthias, turtles feeding in the shallows, and seamounts swarmed by large schools being stalked by jacks and sharks. Legendary dive sites include the ripping drifts of Karang Makassar and the cleaning stations of Manta Alley. Cannibal Rock, one of the dive sites in the National Park, offers a surface interval like no other with the chance to observe the famous Komodo dragons stalking topside.

TUBBATAHA REEFS NATIONAL PARK

Where: Philippines Located in the middle of the Sulu Sea between the Visayan Islands and the island of Palawan, the reefs of Tubbataha can be dived only by liveaboard thanks to their remote setting. In total, the area covers over 1,000 square kilometres and is known for attracting such marine beauties as dolphins, tiger sharks, whales, turtles and napoleon wrasse.

Nearly 90 percent of all corals in the Philippines can be found on the reefs here, making it a visually spectacular area to dive. The area is also home to the largest density of whitetip reef sharks in the world with the wild marine environment promising mantas, several varieties of sharks, schooling fish, and even rare seabirds.

FERNANDO DE NORONHA MARINE NATIONAL PARK

Where : Brazil At the heart of the Brazilian Atlantic Islands, Fernando de Noronha Marine National Park offers some of the most surprising diving in the Americas. The area is surrounded by volcanic peaks with the islands being formed by a submerged mountain chain. Some 200 species of fish live here, and sightings of lobsters, octopi, rays, and sharks are common.

The area is a dolphin sanctuary, with divers often surprised by groups of curious dolphins swimming by. The remote location of the 21 islands results in an untouched feel and pristine marine life making the journey well worth the diving.

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CHEERS

Brancott Estate Heritage Centre and winemaker Patrick Materman

Six

UNMISSABLE WINE REGIONS Winsor Dobbin introduces us to six unmissable areas for wine lovers.

FOR FANS OF SAUVIGNON BL ANC

Although sauvignon blanc originated in France, the international capital for the grape variety is now undoubtedly Marlborough in New Zealand.

Brisk, herbaceous and refreshing sauvignon blanc is now synonymous with Marlborough – and a remarkable two-thirds of all Kiwi wine comes from Marlborough, just a 15-minute flight across Cook Strait from Wellington.

The sprawling Marlborough area, with Blenheim the tourism capital, is protected by mountain ranges at the top of the South Island, it is a year-round destination for lovers of wine, food and craft beers. Brancott Estate, Hans Herzog, Spy Valley, Allan Scott and Wither Hills are among the key addresses, names that are familiar to wine lovers around the world.

Visitors should make sure to sample wines from Dog Point (the barrel-matured Section 94 sauvignon blanc is a star), sauvignon from Wooing Tree, chardonnays, 46 / Quest KUDOS

and pinots from Greywacke, world-class rieslings from Framingham and organic wines from Seresin.

For those who like their wineries more idiosyncratic; small producers like Te Whare Ra and Clos Henri (where you taste in a former chapel) should be on the agenda, along with dining at Herzog, and lunching at tiny, delightful Arbour.

FOR LOVERS OF COOL-CLIMATE WINES Few regions of Australia are as well set up for wine tourism as the Mornington Peninsula; just over a one-hour drive south of Melbourne on a newish freeway.

This area was once the weekend getaway for Melbourne’s movers and shakers with lush farmland and winding country lanes leading from country estate to country estate.

Modern viticulture is relatively new here. Although vines were planted at Dromana as early as 1886, the

industry had failed by the 1920s. The first commercial winery of the modern era opened at Main Ridge in 1978, and its first fruit was picked in 1980 – just one generation ago.

Today, the Mornington is best known for its highquality Burgundy varieties, pinot noir and chardonnay, with textured pinot gris also making a statement.

The offerings here are largely up-market; with many of the cellar doors, like Ten Minutes by Tractor, Port Phillip Estate/Kooyong and Polperro/Even Keel offering top-notch dining experiences.

Many of the Mornington producers are still boutique operations; often family owned and run and they have been joined by cider producers, boutique distillers, and craft brewers, along with the hot springs retreat and world-class golf courses.

Some of Australia’s most successful small-batch producers can be found on the Peninsula, including Yabby Lake, Ocean Eight, Polperro/Even Keel, Willow Creek, Paringa Estate, Tuck’s Ridge, Eldridge Estate, Foxeys Hangout, Paradigm Hill, Crittenden Estate, Moorooduc Estate, Hurley Vineyard, Red Hill Estate and Quealy.

FOR DEVOTEES OF FINE PINOT NOIR Perfumed and intense pinot noirs from Central Otago have built a quite formidable worldwide reputation over the past two decades – with the added bonus that the lively resort town of Queenstown and several ski resorts are right on the doorstep.

There are over 200 vineyards within a 1½ hour drive from Queenstown, many of them with cellar doors, and almost all specialising in pinot. Famous names to look out for include Felton Road, Mount Difficulty, Peregrine and Quartz Reef.

The Amisfield cellar door restaurant is located at one of the closest winery tasting rooms to Queenstown and offers produce like Canterbury smoked eel, cured Akaroa salmon or perhaps Cloudy Bay clams.

It’s an ideal stop en route to or from the vineyards, where most visitors make time to stop at Mount Edward, Chard Farm (the views are dramatic), Rippon, Valli and Mischa’s Vineyard (with a brand new cellar door).

While they do not have tasting facilities, vinophiles should try to taste wines from rustic Folding Hill and Two Paddocks (owned by film star Sam Neill). ➔

Ten Minutes by Tractor

Port Phillip Estate

Central Otago

Chard Farm

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Hahndorf Hill co-owner, Larry Jacobs, in his Gruner Veltliner vineyard

Philip Shaw Vineyard and Cellar Door

FOR TAKING A SHORT DRIVE

FOR FANS OF COUNTRY TOWNS

The Adelaide Hills, which start just a 20-minute drive from the centre of Adelaide, have boomed over the past decade. Drive out of the South Australian capital via the South-Eastern Freeway, and within just a few minutes you are surrounded by vines and gorgeous revamped country pubs.

No other major Australian city has so many vineyards within half an hour’s drive, and the Adelaide Hills are dotted with boutique wineries that are known around the globe: with Shaw + Smith, Nepenthe and Hahndorf Hill at the forefront.

This is boutique wine country, coolish, and where most of the wineries are run either by families or smaller producers with the German-accented township of Hahndorf the tourism hot spot.

This region used to be covered with apple, pear and cherry orchards and many of them still survive, although wine is now very much the focus, with over 40 cellar doors having popped up in the area.

Although grapes were planted as early as 1839, it was not until 40 years ago that viticulture was revived here. Today, names like Petaluma, Tapanappa, Bird in Hand, The Lane, Tilbrook Estate, K1

by Geoff Hardy, Sidewood and Deviation Road head the charge. More adventurous producers, pushing wine-making boundaries, include organic winery Ngeringa and minimal intervention Ochota Barrels.

Orange may be a considerable drive from Sydney (up to four hours depending on the driving conditions), but it is an increasingly popular weekend destination for gourmets.

Over the past decade, Orange has emerged as one of the funkiest small towns in Australia with top-notch restaurants, a thriving coffee culture, vibrant arts and crafts, but matched to an intoxicatingly slow-paced way of life.

If you enjoy a slice of sophistication with lashings of country charm, then Orange (and its many boutique wineries) may prove enticing. Orange has over 80 vineyards, with around 40 cellar doors, and is regarded as one of the finest high-altitude areas for grape growing.

One of the world’s leading winemakers calls Orange home. Former head winemaker for Rosemount Wines, Philip Shaw, established his vineyard and label here in 1989 after searching Australia for years to find the best possible site in an emerging region. And he’s just started a new boutique wine project in a rough shed on the La Colline property outside town (also home to the delightful Racine restaurant).

Star wineries include pioneers Bloodwood and Canobolas Smith along with Cumulus, which is known for its Climbing and Rolling labels, Ross Hill, Printhie, Philip Shaw and Angullong.

Among the most rustic and idiosyncratic cellar doors for visitors are De Salis, with dramatic views, Heifer Station in an atmospheric old wool shed and Patina, where tastings are conducted in the lounge room of owner Gerald Naef’s home and wines are made in a small shed around the back.

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CHEERS

Wine tastings at Campbells Cellar Door

FOR LOVERS OF BOTH OLD AND NEW Roughly midway between Sydney and Melbourne, yesterday and tomorrow sit comfortably alongside each other in Rutherglen, one of Australia’s most historic wine towns.

This north-east Victorian town, on the border with New South Wales, is home to both well-established wine-growing families focusing on traditional fortified wines, and to innovative newcomers with new grape varieties.

You’ll find atmospheric, dusty old cellars at Campbells and Morris, revived icons like Bullers and Mount Ophir and lively newcomers like Thousand Pound wine bar.

Visiting some of the great fortified names, where grapes were first grown in the 1850s, is a bit Back to the Future. At the musty cellars of Morris, All Saints, Bullers and Campbells you can smell the history oozing from the big old barrels storing ancient wines.

But while Rutherglen’s reputation was built on its famous port-style wines, muscats, and tokays, it also has several producers thinking outside the square and producing innovative new wine styles. Among them: young swashbucklers like Rowly Milhinch at Scion, Simon Killeen at Simao and Co and Jen Pfeiffer at Pfeiffer Wines.

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CUISINE

Nutritionist Jacqueline Alwill has created two delicious recipes.

RAINBOW NOURISH BOWL Serves Two Gluten Free: Dairy Free: Sugar Free

INGREDIENTS

– 1 /2 small head cauliflower, broken into florets – 1 teaspoon ground turmeric – 1 small sweet potato, sliced approx 2cm thick – 2 tablespoons extra virgin olive oil – 2 cups baby spinach 1 avocado – 1 small red capsicum, seeded and sliced – 100g cherry tomatoes or 2 truss tomatoes, sliced – 1 /4 cup beetroot hummus – 2-4 eggs, soft boiled – sea salt and black pepper Optional extras: dukkah, crushed walnuts, chilli flakes 50 / Quest KUDOS

METHOD

Preheat oven to 200C. Toss cauliflower florets with one tablespoon olive oil and turmeric (use gloves or a spoon to avoid coloured hands!) then toss sweet potato with olive oil and place both on a baking tray. Season with sea salt and place in oven to cook for 40 minutes. Once veggies are cooked, arrange ingredients into bowls starting with a base of baby spinach and finishing with the eggs. Sprinkle with optional (but awesome) extras and enjoy.

TIP: Ground Turmeric is a wonderful spice to mix into warm drinks or lemon water in the morning upon rising to reduce stress and inflammation on the body while travelling.

CURRIED VEGETABLE PIE Serves Four Gluten Free: Dairy Free: Sugar-Free

INGREDIENTS

– 750g sweet potato, peeled and roughly chopped – 1 tablespoon coconut oil – 1 brown onion, peeled and diced – 4 cloves garlic, peeled and diced – 2 carrots, peeled and chopped – 1 tablespoon curry spice mix – 1 teaspoon ground cumin – 1 x 400g tin lentils, rinsed and drained – 1 x 400g tin chickpeas, rinsed and drained – 2 x 400g tin chopped tomatoes - 1 cup frozen peas - Fresh coriander leaves and stalks, chopped or micro herbs, to serve

METHOD

Preheat oven to 180C. Steam sweet potato until soft, then mash, season with sea salt and pepper and set aside. Place a large frypan on a medium heat, add coconut oil and melt, then add onion, garlic, carrot, and sauce for 5 minutes.

Add spices and cook for 1 minutes before adding lentils, chickpeas, tomatoes, and peas. Season with sea salt and black pepper. Cook a further 3 minutes then pour into a dish. Spread sweet potato mash evenly over the top then place in the oven to cook for 30 minutes. Top with fresh coriander and serve.

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THE ALLURE OF THE

old

Quest have a raft of historic properties within the network, adding extra flair and heritage to a guest’s experience.

T

he Quest Grand Hotel Melbourne may be one of the newest additions to the Quest family, but it is also one of the most historic.

Many guests expect Quest properties to be fancy new-builds, but there are many properties within the group that offer not only high-tech comforts but also histories that date back a century or more. It can be comforting in an unfamiliar space to be able to discover a physical link between the past and the future – a building with a story to tell.

“I cannot look at modern buildings without thinking of historical ones,” British designer and TV presenter Kevin McCloud said recently. That is very much the case with Quest Grand Hotel Melbourne.

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Today’s Quest Grand Hotel Melbourne is a classic boutique apartment hotel that franchisee Denis Croke says is perfect for “lovers of culture, tradition and bespoke experiences.”

Built in the early 1890s to serve as the headquarters for the Victoria Railway Administration Offices, it was constructed in an era defined by Victorian elegance and grandeur.

It is protected by the Heritage Council of Victoria and now beautifully restored.

At a prestigious location in the CBD, beyond a regal façade, the hotel is one of Melbourne’s rare surviving architectural gems, and it dates back to the gold rush era in both its design and decor.

Situated between Flinders and Collins Streets, two of Melbourne’s best-known thoroughfares,

H I S T O R I C HEADLINERS

its quirky features include the Hidden Garden - a tiny gem at the back of the building, on the way to the indoor swimming pool.

Croke has described the Grand as “a union of Victorian charm and contemporary sophistication; stylish and refined.” Just like Miss Fisher.

There is, for instance, a graceful library with chessboards and the RAB Bar & Restaurant, with its fine china.

For over a century, this exclusive setting has hosted royalty, foreign dignitaries, heads of Melbourne industry, and famous athletes, entertainers, and artists.

Although the land was once owned by Melbourne pioneer John Batman, the building was constructed after the railway commissioners decided that their existing wooden offices were insufficient.

William Henry Greene was commissioned to prepare plans, and his initial 1886 design was as follows: “The building is to be brick faced with stucco. The style of architecture is to be Italian and, as our engraving shows, the structure will have a substantial and imposing appearance.”

Between 1887 and 1891 a total of 160,000 pounds was spent on construction before the completion of the building in 1891. A third floor was added in 1912 and a fourth in 1958.

The Grand Hotel Melbourne opened in the mid-1990s. Mezzanine floors were added into all of the converted offices giving a feel of loft-style living with modern technology and comfort.

We acknowledge the original custodians of the land, the Wurundjeri and Boon Wurrung.

Quest Toowoomba

O

ne of the most striking Quest buildings is Quest Toowoomba in Queensland – where the original facade and bell tower of an old church have been retained.

The apartment tower re-purposed the city’s former Church of Christ building, constructed in 1903. The bell tower and facade of the original building have been converted into the apartment lobby, with large marble-look tiles fixed to the walls, while brickwork, windows, flooring, ceiling and architectural trims were restored.

FKG Group development consultant, Darryl Green, who oversaw the project, said builders studied heritage reports before determining which parts of the original building should be retained and how the new apartments could be incorporated.

“I was pleased to be working on the project because I remembered the building as an operating church and, like a lot of people in Toowoomba, I had an attachment to it,” he said.

“We tried to incorporate the new building into the old as I think we have an obligation where architecture is significant and unique and try to preserve it where we can.”

The six-storey development at the back of the church is home to 74 studio, one-, two- and threebedroom serviced apartments. ➔ Quest KUDOS / 53

H I S T O R I C HEADLINERS

Quest Trinity House

Hobart in Tasmania is home to many heritage buildings, including Quest Trinity House.

Located on the Hobart city edges in the historic suburb of Glebe, Quest Trinity House provides Hobart accommodation that includes a heritage-listed building just a short walk from Hobart CBD. This unique property provides a fascinating architectural juxtaposition of contemporary townhouses set among stunning established gardens and buildings including the restored and heritage-listed Trinity

Quest Fremantle

House, which dates back to 1840, and Christ College, built in 1929.

In Western Australia, Quest Fremantle has a fascinating exterior, incorporating an old pub and modern touches – and is in the West End of the historic port city of Fremantle, close to restaurants and art galleries. Launched in 2016, this 4½ star, 121-key property involved the partial demolition of an existing warehouse and construction of a new five-level building integrated with the existing 1920s heritage façade.

Quest East Perth

54 / Quest KUDOS

At centrally situated, and also new, Quest East Perth, a former church is the architectural centrepoint which holds the lobby and reception areas.

The re-use of the heritage-listed, The New Church, is striking. The building was constructed in 1940 and designed by architect Richard Spanney in the Inter-War Gothic style, constructed of visually striking random-course laterite stone.

The stained lead-light windows and vaulted loft ceilings contrast dramatically with the high-rise new build, at which most rooms feature views of the Perth City skyline or Swan River. Guests can utilise an alfresco rooftop barbecue area.

Quest Gordon Place

Quest Ballarat

At Quest Ballarat, guests stay in what was formerly the Catholic girls boarding school, Loreto College. The historic building was redeveloped in 2010. Surrounding the hotel, you will find Her Majesty’s Theatre, Ballarat CBD and shopping precinct, and Art Galleries.

Back in Melbourne, Quest Gordon Place is a delightful National Trust-listed property located in the vibrant theatre district of Melbourne’s CBD, just a minute from Chinatown and its many restaurants, while Quest East Melbourne is on Wellington Parade, directly opposite the Melbourne Cricket Ground and has a serious art deco vibe. It is a bright and stylish boutique property.

Quest East Melbourne

Quest Newcastle West

Continuing a national theme, Quest King William South in Adelaide is noteworthy for its historic façade of the Royal Caledonian Society.

The building on King William Street was derelict and boarded up a decade ago but reborn as a modern city fringe apartment building – with contemporary facilities like a gym

And turning old to new is a continuing Quest philosophy with the newly opened Quest Newcastle West located on the site of the former Newcastle Regional Museum and an old brewery. Cheers to that.

Quest KUDOS / 55

➔

QUEST Accommodation Directory

ACT

NSW SYDNE Y SUBURBS

NSW SYDNE Y SUBURBS

QUEST CANBERRA

QUEST CASTLE HILL

QUEST MACQUARIE PARK

Melbourne Building, 28 West Row, Canberra City ACT 2601 T: 61 (02) 6243 2222 questcanberra.com.au

8 Gladstone Road, Castle Hill NSW 2154 T: 61 (02) 8848 1500 questcastlehill.com.au

71 Epping Road, Macquarie Park NSW 2113 T: 1800 334 033 questmacquariepark.com.au

NSW SYDNE Y SUBURBS

NSW SYDNE Y SUBURBS

NSW SYDNE Y SUBURBS

QUEST BELLA VISTA

QUEST CHATSWOOD

QUEST MANLY

24 Norbrik Drive, Bella Vista NSW 2153 T: 61 (02) 8818 9300 questbellavista.com.au

38 Albert Avenue, Chatswood NSW 2067 T: 61 (02) 8423 1600 questchatswood.com.au

54A West Esplanade, Manly NSW 2095 T: 61 (02) 9976 4600 questmanly.com.au

NSW SYDNE Y SUBURBS

NSW SYDNE Y SUBURBS

NSW SYDNE Y SUBURBS

QUEST BONDI JUNCTION

QUEST CRONULLA BEACH

QUEST MASCOT

28 Spring Street, Bondi Junction NSW 2022 T: 61 (02) 9078 1700 questbondijunction.com.au

1 Kingsway, Cronulla NSW 2230 T: 61 (02) 8536 3600 questcronullabeach.com.au

108-114 Robey Street, Mascot NSW 2020 T: 61 (02) 9366 3900 questmascot.com.au

NSW SYDNE Y SUBURBS

NSW SYDNE Y SUBURBS

NSW SYDNE Y SUBURBS

QUEST CAMPBELLTOWN

QUEST LIVERPOOL

QUEST NORTH RYDE

1 Rennie Road, Campbelltown NSW 2560 T: 61 (02) 4622 4900 questcampbelltown.com.au

39 Scott Street, Liverpool NSW 2170 T: 61 (02) 8738 0800 questliverpool.com.au

58-62 Delhi Road, North Ryde NSW 2113 T: 61 (02) 8899 8888 questnorthryde.com.au

56 Quest Kudos

QUEST Accommodation Directory

NSW SYDNE Y SUBURBS

NSW REGIONAL

NSW REGIONAL

QUEST MAITLAND

QUEST POTTS POINT

QUEST ALBURY

15 Springfield Avenue, Potts Point NSW 2011 T: 61 (02) 8988 6999 questpottspoint.com.au

550 Kiewa Street, Albury NSW 2640 T: 61 (02) 6058 0900 questalbury.com.au

1 Ken Tubman Drive, Maitland NSW 2320 T: 61 (02) 4999 6000 questmaitland.com.au

NSW SYDNE Y SUBURBS

NSW REGIONAL

NSW REGIONAL

QUEST ALBURY ON TOWNSEND

QUEST ST LEONARDS

450 Townsend Street, Albury NSW 2640 T: 61 (02) 6058 1100 questalburyontownsend.com.au

10 Atchison Street, St Leonards NSW 2065 T: 61 (02) 8425 0400 queststleonards.com.au

NSW SYDNE Y SUBURBS

QUEST AT SYDNEY OLYMPIC PARK 6 Edwin Flack Avenue, Sydney Olympic Park NSW 2127 T: 61 (02) 9033 2000 questatsydneyolympicpark.com.au

NSW REGIONAL

QUEST DUBBO 22 Bultje Street, Dubbo NSW 2830 T: 61 (02) 5809 8600 questdubbo.com.au

NSW REGIONAL

NSW REGIONAL

QUEST NEWCASTLE 575 Hunter Street, Newcastle NSW 2300 T: 61 (02) 4928 8000 questnewcastle.com.au

NSW REGIONAL

QUEST NEWCASTLE WEST 787 Hunter Street, Newcastle West NSW 2302 T: 1800 334 033 questnewcastlewest.com.au

NSW REGIONAL

Opening 2018

QUEST PENRITH Lot 3003 Lord Sheffield Circuit, Penrith, NSW 2750 questapartments.com.au

QUEST GRIFFITH 53 Railway Street, Griffith NSW 2680 T: 61 (02) 6953 1900 questgriffith.com.au

QUEST NOWRA 130 Kinghorne Street, Nowra NSW 2541 T: 61 (02) 4421 9300 questnowra.com.au

âž” Quest Kudos 57

Quest Penrith (Opening 2018)

QUEST Accommodation Directory

NSW REGIONAL

QUEST SINGLETON 5-7 Civic Avenue, Singleton NSW 2330 T: 61 (02) 6570 3800 questsingleton.com.au

NSW REGIONAL

QUEST TAMWORTH 337 Armidale Road, Tamworth NSW 2340 T: 61 (02) 6761 2366 questtamworth.com.au

NSW REGIONAL

QUEST WAGGA WAGGA 69 Gurwood Street, Wagga Wagga NSW 2650 T: 61 (02) 6923 7000 questwaggawagga.com.au

NSW REGIONAL

QUEST WOLLONGONG 59-61 Kembla Street, Wollongong NSW 2500 T: 61 (02) 4221 1500 questwollongong.com.au 58 Quest Kudos

NT DARWIN SUBURBS

QUEST BERRIMAH 4 Berrimah Road, Berrimah NT 0828 T: 61 (08) 8935 3600 questberrimah.com.au NT DARWIN SUBURBS

QUEST PALMERSTON 18 The Boulevard Palmerston City NT 0830 T: 61 (08) 8919 4100 questpalmerston.com.au NT DARWIN SUBURBS

QUEST PARAP 49 Parap Road, Parap NT 0820 T: 61 (08) 8919 8100 questparap.com.au NT REGIONAL

QUEST ALICE SPRINGS 9-10 South Terrace, Alice Springs NT 0870 T: 61 (08) 8959 0000 questalicesprings.com.au

QLD BRISBANE CBD

QUEST RIVER PARK CENTRAL 120 Mary Street, Brisbane QLD 4000 T: 61 (07) 3838 1000 questriverparkcentral.com.au

QLD BRISBANE CBD

QUEST SPRING HILL 454 Upper Edward Street, Spring Hill QLD 4000 T: 61 (07) 3026 2500 questspringhill.com.au

QLD BRISBANE SUBURBS

QUEST ASCOT Cnr Lancaster Road & Duke Street, Ascot QLD 4007 T: 61 (07) 3630 0400 questascot.com.au

QLD BRISBANE SUBURBS

QUEST BREAKFAST CREEK 15 Amy Street, Albion QLD 4010 T: 61 (07) 3330 9700 questbreakfastcreek.com.au

QUEST Accommodation Directory

QLD BRISBANE SUBURBS

QLD BRISBANE SUBURBS

QLD REGIONAL

QUEST CHERMSIDE

QUEST KELVIN GROVE

QUEST GLADSTONE

9 Thomas Street, Chermside QLD 4032 T: 61 (07) 3363 0100 questchermside.com.au

41 Ramsgate Street, Kelvin Grove QLD 4059 T: 61 (07) 3308 4800 questkelvingrove.com.au

39-43 Bramston Street, Gladstone QLD 4680 T: 61 (07) 4970 0900 questgladstone.com.au

QLD BRISBANE SUBURBS

QLD BRISBANE SUBURBS

QLD REGIONAL

Opening 2018

QUEST CHERMSIDE ON PLAYFIELD

QUEST SPRINGFIELD

QUEST MACKAY

38-40 Playfield Street, Chermside QLD 4032 T: 61 (07) 3624 0800 questchermsideonplayfield.com.au

Wellness Way, Springfield QLD 4300 T: 1800 334 033 questapartments.com.au

38 Macalister Street, Mackay QLD 4740 T: 61 (07) 4829 3500 questmackay.com.au

QLD BRISBANE SUBURBS

QLD BRISBANE SUBURBS

QLD REGIONAL

Opening 2017

QUEST EIGHT MILE PLAINS 1 Clunies Ross Court, Eight Mile Plains QLD 4113 1800 334 033 questeightmileplains.com.au

QLD BRISBANE SUBURBS

QUEST IPSWICH 57–63 Warwick Road, Ipswich QLD 4305 T: 61 (07) 3813 6000 questipswich.com.au

QUEST ON STORY BRIDGE

QUEST MACKAY ON GORDON

85 Deakin Street , Kangaroo Point QLD 4169 T: 61 (07) 3249 8400 questonstorybridge.com.au

27 Gordon Street, Mackay QLD 4740 T: 61 (07) 4842 1800 questmackayongordon.com.au

QLD BRISBANE SUBURBS

QLD REGIONAL

QUEST WOOLLOONGABBA

QUEST ROCKHAMPTON

130 Logan Road, Woolloongabba QLD 4102 T: 61 (07) 3873 3000 questwoolloongabba.com.au

48 Victoria Parade, Rockhampton QLD 4700 T: 61 (07) 4920 5300 questrockhampton.com.au

➔ Quest Kudos 59

QUEST Accommodation Directory

QLD REGIONAL

SA ADEL AIDE CBD

SA REGIONAL

QUEST TOOWOOMBA

QUEST ON KING WILLIAM

QUEST WHYALLA

133 Margaret Street, Toowoomba QLD 4350 T: 61 (07) 4690 2222 questtoowoomba.com.au

82 King William Street, Adelaide SA 5000 T: 61 (08) 8217 5000 questonkingwilliam.com.au

4 Moran Street, Whyalla SA 5608 T: 61 (08) 8644 7600 questwhyalla.com.au

QLD REGIONAL

SA ADEL AIDE CBD

TASMANIA HOBART CBD

QUEST TOWNSVILLE

QUEST KING WILLIAM SOUTH

QUEST SAVOY

30-34 Palmer Street, Townsville QLD 4810 T: 61 (07) 4726 4444 questtownsville.com.au

379 King William Street, Adelaide SA 5000 T: 61 (08) 8206 6500 questkingwilliamsouth.com.au

38 Elizabeth Street, Hobart TAS 7000 T: 61 (03) 6220 2300 questsavoy.com.au

QLD REGIONAL

SA ADEL AIDE SUBURBS

TASMANIA HOBART CBD

QUEST TOWNSVILLE ON EYRE

QUEST MAWSON LAKES

QUEST TRINITY HOUSE

19-21 Leichhardt Street, North Ward QLD 4810 T: 61 (07) 4789 7400 questtownsvilleoneyre.com.au

33–37 Main Street, Mawson Lakes SA 5095 T: 61 (08) 7071 0100 questmawsonlakes.com.au

149 Brooker Avenue, Hobart TAS 7000 T: 61 (03) 6236 9656 questtrinityhouse.com.au

SA ADEL AIDE CBD

SA ADEL AIDE SUBURBS

TASMANIA HOBART CBD

QUEST ON FRANKLIN

QUEST PORT ADELAIDE

QUEST WATERFRONT

74 Franklin Street, Adelaide SA 5000 T: 61 (08) 8113 7500 questonfranklin.com.au

36 North Parade, Port Adelaide SA 5015 T: 61 (08) 8409 3500 questportadelaide.com.au

3 Brooke Street, Hobart TAS 7000 T: 61 (03) 6224 8630 questwaterfront.com.au

60 Quest Kudos

QUEST Accommodation Directory

TASMANIA REGIONAL

VIC MELBOURNE CBD

VIC MELBOURNE CBD

QUEST LAUNCESTON

QUEST GRAND HOTEL MELBOURNE

QUEST ON WILLIAM

16 Paterson Street, Launceston TAS 7250 T: 61 (03) 6333 3555 questlaunceston.com.au

33 Spencer St, Melbourne VIC 3000 t: 61 (03) 9611 4567 questgrandhotelmelbourne.com.au

172 William Street, Melbourne VIC 3000 T: 61 (03) 9605 2222 questonwilliam.com.au

VIC MELBOURNE CBD

QUEST ON BOURKE 155 Bourke Street, Melbourne VIC 3000 T: 61 (03) 9631 0400 questonbourke.com.au

VIC MELBOURNE CBD

QUEST DOCKLANDS 750 Bourke Street, Docklands VIC 3008 T: 61 (03) 9630 1000 questdocklands.com.au

VIC MELBOURNE CBD

VIC MELBOURNE CBD

QUEST JOLIMONT 153-155 Wellington Parade South, East Melbourne VIC 3002 T: 61 (03) 9668 1200 questjolimont.com.au

VIC MELBOURNE CBD

QUEST ON LONSDALE 43 Lonsdale Street, Melbourne VIC 3000 T: 61 (03) 9663 3317 questonlonsdale.com.au

VIC MELBOURNE SUBURBS

QUEST ABBOTSFORD 611 Victoria Street, Abbotsford VIC 3067 T: 61 (03) 9426 1800 questabbotsford.com.au

VIC MELBOURNE SUBURBS

QUEST BRIGHTON Cnr South & Cummins Road, Brighton East VIC 3187 T: 61 (03) 9591 5000 questbrighton.com.au

VIC MELBOURNE CBD

QUEST APARTMENT HOTELS

QUEST GORDON PLACE

QUEST SOUTHBANK

24 Little Bourke Street, Melbourne VIC 3000 T: 61 (03) 9663 2888 questgordonplace.com.au

12-16 Kavanagh Street, Southbank VIC 3006 T: 61 (03) 9694 5600 questsouthbank.com.au

over 160 properties in Australia & New Zealand âž” Quest Kudos 61

QUEST Accommodation Directory

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST BRIGHTON ON THE BAY

QUEST ON CHAPEL

QUEST DONCASTER

250 Esplanade, Brighton VIC 3186 T: 61 (03) 9591 5000 questbrightononthebay.com.au

651 Chapel Street, South Yarra VIC 3141 T: 61 (03) 9828 2444 questonchapel.com.au

855 Doncaster Road, Doncaster VIC 3108 T: 61 (03) 8848 1600 questdoncaster.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST BUNDOORA

QUEST CHELTENHAM

QUEST ON DORCAS

40 Janefield Drive, Bundoora VIC 3083 61 (03) 8306 0600 questbundoora.com.au

37-39 Station Road, Cheltenham VIC 3192 T: 61 (03) 8523 5800 questcheltenham.com.au

8 Dorcas Street, South Melbourne VIC 3205 T: 61 (03) 9698 1500 questondorcas.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST CARLTON ON FINLAY

QUEST DANDENONG

QUEST EAST MELBOURNE

2-9 Finlay Place, Carlton VIC 3053 T: 61 (03) 8341 4777 questcarltononfinlay.com.au

Cnr Princes Hwy & James Street, Dandenong VIC 3175 T: 61 (03) 9797 2200 questdandenong.com.au

48 Wellington Parade, East Melbourne VIC 3002 T: 61 (03) 9413 0000 questeastmelbourne.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST CAROLINE SPRINGS

QUEST DANDENONG CENTRAL

QUEST FLEMINGTON

234 Caroline Springs Boulevard, Caroline Springs VIC 3023 T: 61 (03) 8361 3888 questcarolinesprings.com.au

2-10 Walker Street, Dandenong VIC 3175 T: 61 (03) 8710 5700 questdandenongcentral.com.au

600 Epsom Road, Flemington VIC 3031 T: 61 (03) 9371 2200 questflemington.com.au

62 Quest Kudos

QUEST Accommodation Directory

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST FRANKSTON

QUEST IVANHOE

QUEST MOONEE VALLEY

377 Nepean Highway, Frankston VIC 3199 T: 61 (03) 8796 1000 questfrankston.com.au

72-84 Upper Heidelberg Road, Ivanhoe VIC 3079 T: 61 (03) 9490 2100 questivanhoe.com.au

Cnr McPherson & Coats Street, Moonee Ponds VIC 3039 T: 61 (03) 8325 9500 questmooneevalley.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST FRANKSTON ON THE BAY

QUEST KEW

QUEST MOORABBIN

435 Nepean Highway, Frankston 3199 T: 61 (03) 8765 2500 questfrankstononthebay.com.au

19-21 Walpole Street, Kew VIC 3101 T: 61 (03) 9854 7201 questkew.com.au

3 Kingston Road, Heatherton VIC 3202 T: 61 (03) 9981 8900 questmoorabbin.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST GLEN WAVERLEY

QUEST MELBOURNE AIRPORT

QUEST NARRE WARREN

353-361 Springvale Road, Glen Waverley VIC 3150 T: 61 (03) 9239 2900 questglenwaverley.com.au

Cnr South Centre Rd & Annandale Rd, 20 Annandale Road, Melbourne Airport VIC 3045 questmelbourneairport.com.au

Cnr Princes Highway & Verdun Drive, Narre Warren VIC 3805 T: 61 (03) 9796 6944 questnarrewarren.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST HAWTHORN

QUEST MONT ALBERT

QUEST PRAHRAN

616 Glenferrie Road, Hawthorn VIC 3122 T: 61 (03) 8803 7700 questhawthorn.com.au

741-745 Whitehorse Road, Mont Albert VIC 3127 T: 61 (03) 8843 1500 questmontalbert.com.au

9 Balmoral Street, South Yarra VIC 3141 T: 61 (03) 9823 8888 questprahran.com.au

âž” Quest Kudos 63

QUEST Accommodation Directory

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC REGIONAL

QUEST ROYAL GARDENS

QUEST WERRIBEE

QUEST BALLARAT

8 Royal Lane, Fitzroy VIC 3065 T: 61 (03) 9419 9888 questroyalgardens.com.au

69 Synnot Street, Werribee VIC 3030 T: 61 (03) 8744 6000 questwerribee.com.au

7-11 Dawson Street North, Ballarat VIC 3350 T: 61 (03) 5309 1200 questballarat.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC REGIONAL

QUEST SANCTUARY LAKES

QUEST WILLIAMSTOWN

QUEST BENDIGO

9 Greg Norman Drive, Sanctuary Lakes Resort, Point Cook VIC 3030 T: 61 (03) 9394 2100 questsanctuarylakes.com.au

1 Syme Street, Williamstown VIC 3016 T: 61 (03) 9393 5300 questwilliamstown.com.au

489 High Street, Bendigo VIC 3550 T: 61 (03) 5447 0822 questbendigo.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

VIC REGIONAL

QUEST SOUTH MELBOURNE

QUEST WILLIAMSTOWN NORTH

QUEST BENDIGO CENTRAL

21 Park Street, South Melbourne VIC 3205 T: 61 (03) 9698 1500 questsouthmelbourne.com.au

115-119 Kororoit Creek Road, Williamstown VIC 3016 T: 61 (03) 9393 9700 questwilliamstownnorth.com.au

228 McCrae Street, Bendigo VIC 3550 T: 61 (03) 5410 1300 questbendigocentral.com.au

VIC MELBOURNE SUBURBS

VIC MELBOURNE SUBURBS

QUEST ST KILDA BAYSIDE

QUEST WINDSOR

1 Eildon Road, St Kilda VIC 3182 T: 61 (03) 9593 9500 queststkildabayside.com.au

111 Punt Road, Prahran VIC 3181 T: 61 (03) 9520 3333 questwindsor.com.au

64 Quest Kudos

VIC REGIONAL

QUEST ECHUCA 25–29 Heygarth Street, Echuca VIC 3564 T: 61 (03) 5481 3900 questechuca.com.au

QUEST Accommodation Directory

VIC REGIONAL

VIC REGIONAL

WA PERTH CBD

QUEST GEELONG

QUEST SHEPPARTON

QUEST EAST PERTH

16-18 The Esplanade South, Geelong VIC 3220 T: 61 (03) 5228 2000 questgeelong.com.au

177-183 Welsford Street, Shepparton VIC 3630 T: 61 (03) 5814 4800 questshepparton.com.au

176 Adelaide Terrace, East Perth WA 6004 T: 61 (08) 6210 6000 questeastperth.com.au

VIC REGIONAL

WA PERTH CBD

VIC REGIONAL

Opening 2018

QUEST MILDURA

QUEST TRARALGON

QUEST MOUNTS BAY ROAD

115-119 Madden Avenue, Mildura VIC 3500 T: 61 (03) 5002 0900 questmildura.com.au

196 Franklin Street, Traralgon VIC 3844 T: 1800 334 033 questapartments.com.au

130 Mounts Bay Road, Perth WA 6000 T: 61 (08) 9480 8100 questmountsbayroad.com.au

VIC REGIONAL

VIC REGIONAL

WA PERTH CBD

QUEST PORTLAND

QUEST WARRNAMBOOL

QUEST WEST END

66 Julia Street, Portland VIC 3305 T: 61 (03) 5500 9222 questportland.com.au

15-19 Liebig Street, Warrnambool VIC 3280 T: 61 (03) 5564 1200 questwarrnambool.com.au

451 Murray Street, Perth WA 6000 T: 61 (08) 9480 3888 questwestend.com.au

VIC REGIONAL

VIC REGIONAL

WA PERTH SUBURBS

QUEST SALE

QUEST WODONGA

QUEST FREMANTLE

180–184 York Street, Sale VIC 3850 T: 61 (03) 5142 0900 questsale.com.au

46 Reid Street, Wodonga VIC 3690 T: 61 (02) 6043 8300 questwodonga.com.au

8 Pakenham Street, Fremantle WA 6160 T: 1800 334 033 questfremantle.com.au

➔ Quest Kudos 65

QUEST Accommodation Directory

WA PERTH SUBURBS

WA PERTH SUBURBS

WA REGIONAL

Opening 2017

QUEST INNALOO 1 Sunray Drive, Innaloo WA 6018 1800 334 033 questapartments.com.au

WA PERTH SUBURBS

QUEST SCARBOROUGH

QUEST MANDURAH

4 Brighton Road, Scarborough WA 6019 T: 61 (08) 6140 3500 questscarborough.com.au

20 Apollo Place, Mandurah WA 6210 T: 61 (08) 9535 9599 questmandurah.com.au

WA PERTH SUBURBS

WA REGIONAL

Opening 2018

QUEST MIDLAND 3 The Crescent, Midland, WA 6056 T: 1800 334 033 questapartments.com.au

WA PERTH SUBURBS

QUEST SOUTH PERTH 281 Mill Point Road (cnr Arlington Ave), South Perth WA 6151 T: 61 (08) 9474 0200 questsouthperth.com.au

WA PERTH SUBURBS

QUEST ON RHEOLA

QUEST WEST PERTH

18 Rheola Street, West Perth WA 6005 T: 61 (08) 9365 8999 questonrheola.com.au

54 Kings Park Road, West Perth WA 6005 T: 61 (08) 9420 8700 questwestperth.com.au

WA PERTH SUBURBS

WA REGIONAL

QUEST ROCKINGHAM

QUEST BUNBURY

22 Flinders Lane, Rockingham WA 6168 T: 61 (08) 9591 0600 questrockingham.com.au

14 Lyons Cove, Bunbury WA 6230 T: 61 (08) 9722 0777 questbunbury.com.au

66 Quest Kudos

QUEST YELVERTON KALGOORLIE 210 Egan Street, Kalgoorlie WA 6430 T: 61 (08) 9022 8181 questkalgoorlie.com.au

NEW ZEALAND NORTH ISLAND AUCKL AND

QUEST AUCKLAND 363 Queen Street, Auckland NZ 1010 T: 64 (09) 300 2200 questauckland.co.nz

NORTH ISLAND AUCKL AND

QUEST ON QUEEN 62 Queen Street, Auckland NZ 1010 T: 64 (09) 300 2500 questonqueen.co.nz

QUEST Accommodation Directory

NORTH ISLAND AUCKL AND

NORTH ISLAND AUCKL AND

NORTH ISLAND AUCKL AND

QUEST ON EDEN

QUEST PARNELL

QUEST HENDERSON

52 Eden Crescent, Auckland NZ 1010 T: 64 (09) 366 6500 questoneden.co.nz

8 Heather Street, Parnell Auckland NZ 1052 T: 64 (09) 337 0804 questparnell.co.nz

12 Wadier Place, Henderson Auckland NZ 0610 T: 64 (09) 839 7247 questhenderson.co.nz

NORTH ISLAND AUCKL AND

NORTH ISLAND AUCKL AND

NORTH ISLAND AUCKL AND

QUEST ON HOBSON

QUEST PONSONBY

QUEST HIGHBROOK

127 Hobson Street, Auckland NZ 1010 T:64 (09) 282 4763 questhobson.co.nz

68 Ponsonby Road, Ponsonby Auckland NZ 1011 T: 64 (09) 360 4240 questponsonby.co.nz

60 Highbrook Drive, The Crossings East Tamaki, Auckland NZ 2013 T: 64 (09) 222 0160 questhighbrook.co.nz

NORTH ISLAND AUCKL AND

NORTH ISLAND AUCKL AND

NORTH ISLAND REGIONAL

QUEST ON BEAUMONT

QUEST NEWMARKET

QUEST HAMILTON

80 Beaumont Street, Auckland 1010 T: 64 (09) 222 0180 questonbeaumont.co.nz

31-39 Davis Crescent, Newmarket Auckland NZ 1023 T: 64 (09) 520 3000 questnewmarket.co.nz

51 London Street, Hamilton NZ 3204 T: 64 (07) 834 1440 questhamilton.co.nz

NORTH ISLAND AUCKL AND

NORTH ISLAND AUCKL AND

NORTH ISLAND REGIONAL

QUEST CARLAW PARK

QUEST ALBANY

QUEST TAURANGA

15 Nicholls Lane, Carlaw Park Auckland NZ 1010 T: 64 (09) 304 0521 questcarlawpark.co.nz

32 Kell Drive, Albany Auckland, NZ 0632 T: 64 (09) 414 0024 questalbany.co.nz

6 Durham Street, Tauranga NZ 3110 T: 64 (07) 571 1455 questtauranga.co.nz

âž” Quest Kudos 67

QUEST Accommodation Directory

NORTH ISLAND REGIONAL

QUEST MOUNT MAUNGANUI 424-428 Maunganui Road, Mount Maunganui NZ 3116 T: 64 (07) 575 5615 questmountmaunganui.co.nz

NORTH ISLAND REGIONAL

QUEST ROTORUA CENTRAL 1192 Hinemoa Street, Rotorua NZ 3010 T: 64 (07) 929 9808 questrotoruacentral.co.nz

NORTH ISLAND REGIONAL

NORTH ISLAND REGIONAL

QUEST NEW PLYMOUTH 21 Currie Street, New Plymouth NZ 4310 T: 64 (06) 758 5483 questnewplymouth.co.nz

NORTH ISLAND REGIONAL

QUEST TAUPO 59-61 Kaimanawa Street Taupo, NZ, 3330 T: 64 (07) 929 8579 questtaupo.co.nz

NORTH ISLAND REGIONAL

WELLINGTON

QUEST ON JOHNSTON 35 Johnston Street, Wellington NZ 6011 T: 64 (04) 460 5100 questonjohnston.co.nz WELLINGTON

QUEST ON THE TERRACE 120 The Terrace, Wellington NZ 6011 T: 64 (04) 470 1820 questterrace.co.nz WELLINGTON

QUEST NAPIER

QUEST ON WARD

QUEST PETONE

176 Dickens Street, Napier NZ 4110 T: 64 (06) 833 5325 questnapier.co.nz

42-47 Ward Street, Hamilton NZ 3204 T: 64 (07) 839 1676 questonward.co.nz

40-42 Richmond Street Petone, Lower Hutt T: 64 (04) 282 1680 questpetone.co.nz

NORTH ISLAND REGIONAL

NORTH ISLAND REGIONAL

WELLINGTON

QUEST PALMERSTON NORTH

QUEST WHANGAREI

QUEST ATRIUM

1-17 Fitzherbert Avenue, (Cnr of Fitzherbert Avenue & The Square) Palmerston North NZ 4410 T: 64 (06) 357 7676 questpalmerstonnorth.co.nz

58 Bank Street Whangarei, NZ, 0110 T: 64 (09) 972 7854 questwhangarei.co.nz

154 The Terrace, Wellington NZ 6011 T: 64 (04) 931 1000 questatrium.co.nz

68 Quest Kudos

ASCOTT PROPERTY NETWORK Accommodation Directory

WELLINGTON

QUEST ON LAMBTON 120 Lambton Quay, Wellington NZ 6011 T: 64 (04) 931 2999 questonlambton.co.nz WELLINGTON

QUEST ON THORNDON

SOUTH ISLAND REGIONAL

QUEST DUNEDIN 333 Cumberland Street, Dunedin NZ 9016 T: 64 (03) 470 1725 questdunedin.co.nz

SOUTH ISLAND REGIONAL

QUEST INVERCARGILL

61-63 Thorndon Quay, Wellington NZ 0611 T: 64 (04) 333 0007 questonthorndon.co.nz

10 Dee Street, (Cnr Dee & Tay Street) Invercargill NZ 9810 T: 64 (03) 211 3966 questinvercargill.co.nz

WELLINGTON

SOUTH ISLAND CHRISTCHURCH

QUEST WELLINGTON Cnr Hunter and Lambton Quay, Wellington NZ 6011 T: 64 (04) 916 0700 questwellington.co.nz

SOUTH ISLAND REGIONAL

QUEST CHRISTCHURCH

Cathedral Junction 113 Worcester Street, Christchurch NZ 8011 T: 64 (03) 222 2003 questchristchurch.co.nz

QUEST NELSON 108-110 Collingwood Street, Nelson, NZ, 7010 T: 64 (03) 929 5503 questnelson.co.nz FIJI

QUEST SUVA Suva Central, Renwick Road Suva Central Fiji T: 67 (9) 331 9119 questsuva.com

ASCOTT PROPERTY NETWORK AUSTRALIA

Somerset on the Pier, HOBART Elizabeth Street Pier, Hobart TAS 7000, Australia T: (61-3) 6220 6600 F: (61-3) 6224 1277 AUSTRALIA

Somerset on Salamanca, HOBART No 8 Salamanca Place, Hobart, TAS 7000, Australia T: (61-3) 6220 6600 F: (61-3) 6224 1277 AUSTRALIA

Citadines on Bourke, MELBOURNE No 131-135 Bourke Street, Melbourne, VIC 3000, Australia T: (61-3) 9039 8888 F: (61-3) 9039 8899 AUSTRALIA

Somerset on Elizabeth, MELBOURNE No 250 Elizabeth Street, Melbourne, VIC 3000, Australia T: (61-3) 8665 8888 F: (61-3) 8665 8899

âž” Quest Kudos 69

ASCOTT PROPERTY NETWORK Accommodation Directory

AUSTRALIA

Citadines St Georges Terrace, PERTH No. 185 St Georges Terrace, Perth, WA 6000, Australia T: (61-8) 9226 3355 F: (61-8) 9226 1055 CHINA

Ascott Raffles City, BEIJING

No. 1–2 Dongzhimen South Street, Dongcheng District Beijing 100007, China T: (86-10) 8405 3888 F: (86-10) 8405 3999 CHINA

Ascott BEIJING

No.108B Jianguo Road, Chaoyang District, Beijing 100022 China T: (86 10) 6587 0888 F: (86 10) 6587 0999 CHINA

Ascott Raffles City, CHENGDU

No. 3 Section 4, South Renmin Road, Wuhou District Chengdu 610041, China T: (86-28) 6268 2888 F: (86-28) 6268 2889 70 Quest Kudos

CHINA

Citadines South, CHENGDU 88 Tianfu 3rd Street, ICON Genesis Plaza Tower 5 Hi-Tech Industrial Development Zone, Chengdu, China T: (86-28) 8521 6666 F: (86-28) 6871 1999 CHINA

Somerset Riverview, CHENGDU No. 1 Section 3, Renmin South Road, Wuhou District Chengdu 610041, China T: (86-28) 6181 6888 F: (86-28) 6181 6999 CHINA

Somerset Yangtze River, CHONGQING Block B, Hejing Building, No. 151 Changjiang Binjiang Road, Yuzhong District, Chongqing, 400010, China T: (86-23) 6399 7888 F: (86-23) 6399 7899 CHINA

Somerset JieFangBei, CHONGQING Block B, Hejing Building, No. 108 Minzu Road, Yuzhong District, Chongqing 400010, China T: (86-23) 8677 6888 F: (86-23) 8677 6999

CHINA

Somerset Grand Central, DALIAN No 128-2 Jinma Road, Dalian Development Area Dalian 116600, China T: (86-411) 8801 3888 F: (86-411) 8801 3889 CHINA

Citadines Gugeng DALIAN No. 138 Jinma Road, Dalian Development Area, Dalian T: (86-411) 8793 5888 F: (86-411) 8793 5277 CHINA

Somerset Harbour Court, DALIAN No. 55 Renmin Road, Zhongshan District, Dalian 116001, China T: (86-411) 3991 1888 F: (86-411) 3991 1999 CHINA

Ascott Guangzhou No. 73 Tianhedong Road, Tianhe District Guangzhou 510630, China T: (86-20) 8513 0388 F: (86-20) 8513 0366

ASCOTT PROPERTY NETWORK Accommodation Directory

CHINA

Ascott IFC, GUANGZHOU No. 5 Zhujiang Xi Road, Zhujiang New Town, Tianhe District Guangzhou 510623, China T: (86-20) 3838 9888 F: (86-20) 3838 9999 CHINA

Citadines Lizhiwan, GUANGZHOU No. 145-4 Longjin Xi Road, Liwan District, Guangzhou 510150, China T: (86-20) 2835 1999 F: (86-20) 2835 1998 CHINA

Somerset Riviera, GUANGZHOU No. 770 Binjiang Zhong Road, Haizhu District, Guangzhou 510220, China T: (86-20) 8956 6688 F: (86-20) 8956 6000 CHINA

Citadines Intime City, HANGZHOU Block 4, Intime City, 380 Fengtan Road, Gongshu District Hangzhou 310011, China T: (86-571) 8667 9888 F: (86-571) 8667 9999

CHINA

Citadines Ashley, HONG KONG No. 18 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong, China T: (852) 2262 3062 F: (852) 2262 3000 CHINA

Somerset Victoria Park, HONG KONG No. 118 Electric Road, Causeway Bay, Hong Kong, China T: (852) 3653 8088 F: (852) 3653 8099 CHINA

Citadines Harbourview HONG KONG 138 Connaught Road West, Sai Ying Pun, Hong Kong T: (852) 3607 3333 F: (852) 3607 3300 CHINA

Citadines Mercer, HONG KONG No. 29 Jervois Street, Sheung Wan, Hong Kong, China T: (852) 2922 9988 F: (852) 2922 9989

CHINA

Ascott Macau Dynasty District, Cidade de Braga, Nape, Macau T: (853) 2822 0688 F: (853) 2822 0699 CHINA

Somerset Youth Olmpic NANJING No. 9 Qing’ao South Road, Jianye District Nanjing 210000, China T: (86-25) 8308 0888 F: (86-25) 8308 0999 CHINA

Ascott Heng Shan, SHANGHAI No. 99 Hengshan Road, Xuhui District, Shanghai 200031, China T:(021) 3339 5588 F: (021) 3339 5599 CHINA

Ascott Huai Hai Road, SHANGHAI No. 282, Huai Hai Road Central, Huangpu District Shanghai 200021, China T: (86-21) 2329 8888 F: (86-21) 2329 8999 Quest Kudos 71

ASCOTT PROPERTY NETWORK Accommodation Directory

CHINA

Citadines Biyun, SHANGHAI Lane 450 Hongfeng Road, Jinqiao Export Processing Zone Pudong, Shanghai 201206, China T: (86-21) 3860 2288 F: (86-21) 3860 2000 CHINA

Somerset Xu Hui, SHANGHAI No 888 Shaanxi Nan Road, Xu Hui District Shanghai 200031, China T: (86-21) 6466 0888 F: (86-21) 6466 4646 CHINA

Somerset Heping, SHENYANG No 80 Taiyuan North Street, Heping District Shenyang 110000, China T: (86-24) 2397 5555 F: (86-24) 2335 5888 CHINA

Ascott Maillen, SHENZHEN No 3 Yanshan Road, Nanshan District Shenzhen 518067, China T: (86-755) 2160 0188 F: (86-755) 2160 0199 72 Quest Kudos

CHINA

Somerset Grandview, SHENZHEN No 5 Xinsha Road, Futian District, Shenzhen 518048, China T: (86-755) 8312 9888 F: (86-755) 8312 9988 CHINA

Ascott Midtown, SUZHOU No 229 Zhongxin West Avenue, Suzhou Industrial Park Suzhou 215021, China T: (86-512) 6293 3666 F: (86-512) 6293 3688 CHINA

Citadines Xinghai, SUZHOU Block 27 Jiacheng Gardens, 58 Xinghai St Suzhou Industrial Park, Suzhou 215021, China T: (86-512) 8885 8288 F: (86-512) 8885 8200 CHINA

Somerset Emerald City, SUZHOU No 436 Changjiang Road, Suzhou New District Suzhou 215011, China T: (86-512) 6818 6611 F: (86-512) 6818 6622

CHINA

Ascott TEDA MSD Tianjin No 7 Xincheng West Road, Tianjin Economic Technological Development Area, Tianjin 300475, China T: (86-22) 5999 7666 F: (86-22) 5999 7688 CHINA

Somerset International Building, TIANJIN No 75 Nanjing Road, Heping District, Tianjin 300050, China T: (86-22) 2330 6666 F: (86-22) 2330 6262 CHINA

Somerset Olympic Tower, TIANJIN No 126 Chengdu Dao, Heping District, Tianjin 300051, China T: (86-22) 2335 5888 F: (86-22) 2335 3555 CHINA

Somerset Youyi, TIANJIN No 35 Youyi Road, Hexi District, Tianjin 300201, China T: (86-22) 2810 7888 F: (86-22) 2810 7999

ASCOTT PROPERTY NETWORK Accommodation Directory

CHINA

Citadines Zhuankou, WUHAN No 159 Dongfeng Avenue, Wuhan Economic & Technological Development Zone 430056, China T: (86-27) 8421 8000 F: (86-27) 8421 8008 CHINA

Somerset Wusheng, WUHAN No 238, Zhongshan Avenue, Qiaokou District, Hankou Wuhan 430032, China T: (86-27) 6360 1688 F: (86-27) 6360 1699 CHINA

Ascott Central WUXI No. 288, Zhongshan Road, Liangxi District, Wuxi 214000, China T: (86 510) 6888 2888 F: (86 510) 6888 2999 CHINA

Somerset Software Park XIAMEN No.2 Jinshan Road, Siming District, Xiamen 361008, China T: (86-592) 3236 888

CHINA

Citadines Central, XI’AN 36 Zhubashi, Beilin District, Xi’an 710002, China T: (86-29) 8576 1188 F: (86-29) 8576 1189 CHINA

Citadines Gaoxin, XI’AN 13 Gaoxin Si Road, Hi-Tech Zone Xi’an 710075, China T: (86-29) 8843 7888 F: (86-29) 8843 7999 CHINA

Somerset Xindicheng XI’AN No. 64, The West Section of South 2nd Ring Road, Yanta District, Xi’an, China T: (86-29) 8790 9888 F: (86-29) 8790 5888 CHINA

Citadines Xingqing Palace, XI’AN 159 Xingqing Road, Beilin District, Xi’an 710049, China T: (86-29) 8338 0588 F: (86-29) 8338 0599

INDIA

Citadines OMR Chennai Sholinganallur Junction, Old Mahabalipuram Road Sholinganallur, Chennai 600119, India T: (91-44) 7111 7111 F: (91-44) 7100 0010 INDIA

Somerset Greenways, CHENNAI No 94, Sathyadev Avenue, MRC Nagar, Chennai 600 028, India T: (91-44) 7100 0001 F: (91-44) 7100 0010 INDONESIA

Citadines Kuta Beach, BALI Jalan Pantai Kuta, Badung, Bali 80361, Indonesia T: (62-361) 849 6500 F: (62-361) 849 6565 INDONESIA

Ascott JAKARTA Jalan Kebon Kacang Raya No 2, Jakarta 10230, Indonesia T: (62-21) 391 6868 F: (62-21) 391 3368

➔ Quest Kudos 73

ASCOTT PROPERTY NETWORK Accommodation Directory

INDONESIA

Ascott Kuningan, JAKARTA Ciputra World 1, Jalan Prof Dr Satrio Kav 3-5, Jakarta 12940, Indonesia T: (62-21) 3006 0288 F: (62-21) 3006 0299 INDONESIA

Citadines Rasuna, JAKARTA The H Tower, Jalan HR Rasuna Said Kav. 20, Kuningan, Jakarta 12940, Indonesia T: (62-21) 2953 3123 F: (62-21) 5290 0348 INDONESIA

Somerset Berlian, JAKARTA Jalan Permata Berlian V, Permata Hijau, Jakarta 12210, Indonesia T: (62-21) 5366 8888 F: (62-21) 5366 7788 INDONESIA

Somerset Grand Citra, JAKARTA Jalan Prof Dr Satrio Kav. 1, Jakarta 12940, Indonesia T: (62-21) 2995 6888 F: (62-21) 522 3737 74 Quest Kudos

INDONESIA

Ascott Waterplace, SURABAYA Tower D 1 Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya 60216 Indonesia T: (62-31) 7393 001 F: (62-31) 7393 009 JAPAN

Citadines Karasuma-Gojo, KYOTO 432 Matsuya-cho Gojo-dori Karasuma-Higashiiru Shimogyo-ku, Kyoto 600 8105, Japan T: (81-75) 352 8900 F: (81-75) 352 8901 JAPAN

Citadines Central Shinjuku, TOKYO 1-2-9 Kabuki-cho, Shinjuku-ku, Tokyo 160 0021, Japan T: (81-3) 3200 0223 F: (81-3) 5379 0223 JAPAN

Somerset Ginza EAST TOKYO 4-1-12 Tsukiji, Chuo-ku, Tokyo 104-0045 T: (81-3) 3549-7111 F: (81-3) 3549-7110

JAPAN

Somerset Shinagawa, TOKYO 4-24-58 Takanawa Minato-ku, Tokyo 108-0074 , Japan T: (81-3) 3445 2805 F: (81-3) 3445 2815 JAPAN

Citadines Shinjuku, TOKYO 1-28-13 Shinjuku, Shinjuku-ku, Tokyo 160 0022, Japan T: (81-3) 5379 7208 F: (81-3) 5379 7209 JAPAN

Somerset Azabu East, TOKYO No. 1-9-11 Higashi Azabu, Minato-ku, Tokyo 106 0044, Japan T: (81-3) 5114 2800 F: (81-3) 5114 2801 JAPAN

Ascott Marunouchi TOKYO 1-1-1 Otemachi, Chiyodaku Tokyo, Japan T: (81-3) 5208 2001

ASCOTT PROPERTY NETWORK Accommodation Directory

L AOS

Somerset Vientiane Souphanouvong Avenue, Sikhotabong district P.O.Box: 4793 Vientiane, Lao PDR T: (856) 21 250 888 F: (856) 21 250 777 MAL AYSIA

Citadines DPulze, Cyberjaya Lingkaran Cyber Point Timur Cyber 12, 63000 Cyberjaya Malaysia T: (60-3) 8689 9888 F: (60-3) 8689 9999 MAL AYSIA

Somerset Medini Iskandar PUTERI Lot 5 Jalan Medini Utara 4, Medini Iskandar Malaysia, 79200 Nusajaya Johor, Malaysia T: (60-7) 287 1011 F: (60-7) 560 5556 MAL AYSIA

Somerset Puteri Harbour Iskandar PUTERI Persiaran Puteri Selatan, Puteri Harbour 79000 Iskandar Puteri, Johor Darul Ta’zim, Malaysia T: (60-7) 287 1088 F: (60-7) 287 1087

MAL AYSIA

Ascott Kuala Lumpur No. 9 Jalan Pinang 50450 Kuala Lumpur, Malaysia T: (603) 2718 6868 F: (603) 2718 6888 MAL AYSIA

Ascott Sentral, KUALA LUMPUR No. 211 Jalan Tun Sambanthan, KL Sentral 50470 Kuala Lumpur, Malaysia T: (60-3) 2727 9999 F: (60-3) 2727 9998 MAL AYSIA

Somerset Ampang, KUALA LUMPUR No. 187 Jalan Ampang, 50450 Kuala Lumpur, Malaysia T: (60-3) 2723 8888 F: (60-3) 2723 8999 MAL AYSIA

Citadines Uplands, KUCHING No. 55 Jalan Simpang Tiga 93350 Kuching Sarawak, Malaysia T: (60-82) 281 888 F: (60-82) 281 889

MAL AYSIA

Somerset Damansara UPtown Petaling JAYA 2A, Jalan SS21/37, Damansara Utama ,47400 Petaling Jaya, Selangor T: (60-3) 7730 0888 PHILIPPINES

Somerset Alabang MANILA 3409 Spectrum Midway Filinvest City 1781 Alabang, Muntinlupa City T: (63-2) 643 0999 F: (63-2) 643 0618 PHILIPPINES

Ascott Bonifacio Global City, MANILA 28th Street corner 5th Avenue, Bonifacio Global City, Taguig City 1634 Philippines T: (63-2) 860 9888 F: (63-2) 860 9800 PHILIPPINES

Ascott Makati Glorietta 4, Ayala Centre, Makati City 1224, Philippines T: (63-2) 729 8888 F: (63-2) 755 8188

➔

Quest Kudos 75

ASCOTT PROPERTY NETWORK Accommodation Directory

PHILIPPINES

Citadines Salcedo, MAKATI 148 Valero Street, Salcedo Village, Makati City 1227 Philippines T: (63-2) 863 9888 F: (63-2) 863 9889 PHILIPPINES

Somerset Millennium MAKATI No. 104 Aguirre Street, Legaspi Village Makati City 1229, Philippines T: (63-2) 750 7888 F: (63-2) 751 1111 PHILIPPINES

Somerset Olympia MAKATI No 7912 Makati Avenue, Makati City 1200, Philippines T: (63-2) 812 1010 F: (63-2) 818 8254 SINGAPORE

Ascott Raffles Place, SINGAPORE No 2 Finlayson Green, Singapore 049247 T: (65) 6577 1688 F: (65) 6577 1668 76 Quest Kudos

SINGAPORE

Ascott Orchard Singapore, SINGAPORE No 11 Cairnhill Road, Singapore 229724 T: (65) 6540 1688 F: (65) 6540 1699 SINGAPORE

Citadines Mount Sophia, SINGAPORE 8 Wilkie Road #01-26 Wilkie Edge, Singapore 228095 T: (65) 6593 8188 F: (65) 6593 8181 SINGAPORE

Citadines Fusionopolis, SINGAPORE 3 Fusionopolis Way Symbiosis Tower Singapore 138633 T: (65) 6248 3333 F: (65) 6469 3314 SINGAPORE

Somerset Bencoolen, SINGAPORE No 51 Bencoolen Street, Singapore 189630 T: (65) 6849 4688 F: (65) 6849 4700

SINGAPORE

Somerset Liang Court, SINGAPORE No 177B River Valley Road, Singapore 179032 T: (65) 6337 0111 F: (65) 6336 0281 SOUTH KOREA

Citadines Haeundae, BUSAN 620 Haeun-daero. Haeundae-gu, Busan 48094, South Korea T: (82-51) 662 8888 F: (82-51) 662 8080 SOUTH KOREA

Citadines Han River, SEOUL 11 Yangpyeong-ro 28-gil, Yeongdeungpo-gu, Seoul 07202 South Korea T: (82-2) 2014 1111 F: (82-2) 2014 1010 SOUTH KOREA

Somerset Palace, SEOUL 7 Yulgok-ro 2-gil, Jongno-gu, Seoul 03143, South Korea T: (82-2) 6730 8888 F: (82-2) 6730 8080

ASCOTT PROPERTY NETWORK Accommodation Directory

SOUTH KOREA

Somerset Jeju Shinhwa World 139 Sinhwayeoksa-ro 304 beon-gil, Andeok-myeon, Seogwipo-si, Jeju 63522, South Korea T: (82-64) 908 8800 THAIL AND

Metropole Bangkok Thonglor / New Petchaburi Road, 2802, Bangkapi, Huaykwang, Bangkok 10310, Thailand T: (66-2) 314 8555

THAIL AND

Somerset Ekamai Bangkok 22/1 Ekamai Soi 2, Sukhumvit 63 Road, Phra Khanong Nua, Wattana, Bangkok 10110 T: (66-2) 032 1999 F: (66-2) 032 1900 THAIL AND

Ascott Sathorn, BANGKOK No 7 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120, Thailand T: (66-2) 676 6868 F: (66-2) 676 6888

THAIL AND

Citadines Sukhumvit 8, BANGKOK 77/7 Sukhumvit 8, Sukhumvit Road, Klongtoey, Bangkok 10110, Thailand T: (66-2) 257 2277 F: (66-2) 257 2299 THAIL AND

Citadines Sukhumvit 11, BANGKOK 22/22 Sukhumvit 11, Sukhumvit Road, Klongtoey Nue, Wattana, Bangkok 10110, Thailand T: (66-2) 264 6777 F: (66-2) 264 6799 THAIL AND

Citadines Sukhumvit 16, BANGKOK 38 Sukhumvit 16, Sukhumvit Road, Klongtoey, Bangkok 10110, Thailand T: (66-2) 663 8777 F: (66-2) 663 8799 THAIL AND

Citadines Sukhumvit 23, BANGKOK 37/7 Sukhumvit 23, Sukhumvit Road, Klongtoey-nua, Wattana, Bangkok 10110, Thailand T: (66-2) 204 4777 F: (66-2) 204 4799

THAIL AND

Somerset Lake Point, BANGKOK No 41 Sukhumvit 16, Sukhumvit Road, Klongtoey, Bangkok 10110, Thailand T: (66-2) 663 1234 F: (66-2) 663 1250 THAIL AND

Somerset Park Suanplu, BANGKOK No 39 Soi Suanplu, South Sathorn Road, Thung-mahamek Sathorn, Bangkok 10120, Thailand T: (66-2) 679 4444 F: (66-2) 679 4999 THAIL AND

Somerset Sukhumvit Thonglor, BANGKOK No 115 Sukhumvit 55 (Thonglor), Sukhumvit Road, Klongton Nua, Wattana, Bangkok 10110, Thailand T: (66-2) 365 7999 F: (66-2) 381 8923 THAIL AND

Citadines Grand Central, SRI RACHA 99/9 Thetsaban 1 Road Sri Racha, Chonburi 20110 Thailand T: (66) 3831 6600 F: (66) 3831 6610 âž” Quest Kudos 77

ASCOTT PROPERTY NETWORK Accommodation Directory

VIETNAM

Somerset Central TD, HAI PHONG CITY Tower A, TD Plaza, Lot 20A, Le Hong Phong Street Dong Khe Ward, Ngo Quyen District, Hai Phong City, Vietnam T: (84-225) 3670 888 F: (84-225) 3670 666 VIETNAM

Somerset Grand, Hanoi No 49 Hai Ba Trung Street, Hanoi, Vietnam T: (84-24) 3934 2342 F: (84-24) 3934 2343 VIETNAM

Somerset Hoa Binh, HANOI No 106 Hoang Quoc Viet Street, Hanoi, Vietnam T: (84-24) 3755 5888 F: (84-24) 3755 5999 VIETNAM

Somerset West Lake, HANOI No 254D Thuy Khue Road, Hanoi, Vietnam T: (84-24) 3843 0030 F: (84-24) 3823 6916 78 Quest Kudos

VIETNAM

Somerset Chancellor Court, HO CHI MINH CITY No 21-23 Nguyen Thi Minh Khai Street, District 1 Ho Chi Minh City, Vietnam T: (84-28) 3822 9197 F: (84-28) 3822 1755 VIETNAM

Somerset Ho Chi Minh City No 8A Nguyen Binh Khiem Street, District 1 Ho Chi Minh City, Vietnam T: (84-28) 3822 8899 F: (84-28) 3823 4473 VIETNAM

Somerset Vista, HO CHI MINH CITY No 628C Hanoi Highway, An Phu Ward, District 2 Ho Chi Minh City, Vietnam T: (84-28) 6255 9900 F: (84-28) 6255 9911 BELGIUM

Citadines Sainte-Catherine, BRUSSELS 51 Quai au Bois à Brûler, 1000 Brussels, Belgium T: (32-2) 221 14 11 F: (32-2) 221 15 99

BELGIUM

Citadines Toison d’Or, BRUSSELS 61-63 Avenue de la Toison d’Or, 1060 Brussels, Belgium T: (32-2) 543 53 53 F: (32-2) 543 53 00 PARIS

La Clef Tour Eiffel PARIS 83 Avenue Kléber, 75116 Paris, France T: (33) 1 44 05 75 75 F: (33) 1 44 05 74 74

PARIS

La Clef Louvre Paris 8 rue de Richelieu, 75001 Paris, France T: (33) 1 55 35 28 00 F: (33) 1 55 35 29 99 PARIS

Citadines Austerlitz, PARIS 27 rue Esquirol, 75013 Paris, France T: (33) 1 56 61 54 00 F: (33) 1 45 86 59 76

ASCOTT PROPERTY NETWORK Accommodation Directory

PARIS

Citadines Bastille Gare de Lyon, PARIS 14-18 rue de Chaligny, 75012 Paris, France T: (33) 1 40 04 43 50 F: (33) 1 40 04 43 99 PARIS

Citadines Bastille Marais PARIS 37 Boulevard Richard Lenoir 75011 Paris, France T: (33) 1 53 36 90 00 F: (33) 1 53 36 90 22 PARIS

Citadines Didot Montparnasse, PARIS 94 rue Didot, 75014 Paris, France T: (33) 1 53 90 38 00 F: (33) 1 53 90 38 52 PARIS

Citadines La Défense, PARIS La Défense, Les Saisons 8 boulevard de Neuilly 92400 Courbevoie, France T: (33) 1 58 13 57 57 F: (33) 1 47 78 95 00

PARIS

Citadines Les Halles, PARIS 4 rue des Innocents, 75001 Paris, France T: (33) 1 40 39 26 50 F: (33) 1 45 08 40 65 PARIS

Citadines Maine Montparnasse, PARIS 67 avenue du Maine, 75014 Paris, France T: (33) 1 53 91 27 00 F: (33) 1 43 27 29 94 FRANCE

Citadines Montmartre, PARIS 16 avenue Rachel, 75018 Paris, France T: (33) 1 44 70 45 50 F: (33) 1 45 22 59 10 FRANCE

Citadines Opéra, PARIS 18 rue Favart, 75002 Paris, France T: (33) 1 40 15 14 00 F: (33) 1 40 15 14 50

FRANCE

Citadines Place d’Italie, PARIS 18 place d’Italie, 75013 Paris, France T: (33) 1 43 13 85 00 F: (33) 1 43 13 86 99 FRANCE

Citadines République, PARIS 75 bis, avenue Parmentier, 75011 Paris, France T: (33) 1 55 28 08 20 F: (33) 1 43 14 90 30 FRANCE

Citadines Saint-Germain-des-Prés, PARIS 53 ter, quai des Grand-Augustins, 75006 Paris, France T: (33) 1 44 07 70 00 F: (33) 1 44 07 29 50 FRANCE

Citadines Tour Eiffel, PARIS 132 boulevard de Grenelle, 75015 Paris, France T: (33) 1 53 95 60 00 F: (33) 1 53 95 60 95

➔ Quest Kudos 79

ASCOTT PROPERTY NETWORK Accommodation Directory

FRANCE

Citadines Trocadéro PARIS 29 bis, rue Saint-Didier, 75116 Paris, France T: (33) 1 56 90 70 00 F: (33) 1 47 04 50 07 FRANCE

Citadines Croisette Cannes 1 rue le Poussin, 06400 Cannes, France T: (33) 4 97 06 92 00 F: (33) 4 93 38 84 09 FRANCE

Citadines Genève, Ferney Voltaire 34 rue de Genève, 01210 Ferney-Voltaire, France T: (33) 4 50 42 68 00 F: (33) 4 50 40 91 24 FRANCE

Citadines City Centre, Grenoble 9-11 rue de Strasbourg, 38000 Grenoble, France T: (33) 4 76 15 02 00 F: (33) 4 76 44 27 10 80 Quest Kudos

FRANCE

Citadines City Centre, Lille Avenue Willy Brandt-Euralille, 59777 Lille, France T: (33) 3 28 36 75 00 F: (33) 3 20 06 97 82 FRANCE

Citadines Part-Dieu, Lyon 91-95 rue Moncey, 69003 Lyon, France T: (33) 4 78 14 90 00 F: (33) 4 78 60 50 74 FRANCE

Citadines Presqu’île, Lyon 2 rue Thomassin, 69002 Lyon, France T: (33) 4 72 40 40 50 F: (33) 4 78 42 03 78 FRANCE

Citadines Castellane, Marseille 60 rue du Rouet, 13006 Marseille, France T:(33) 4 96 20 11 00 F:(33) 4 91 80 20 83

FRANCE

Citadines Prado Chanot, Marseille 9-11 boulevard de Louvain, 13008 Marseille, France T:(33) 4 96 20 65 00 F:(33) 4 91 80 56 25 FRANCE

Citadines Antigone, Montpellier 588 boulevard d’Antigone, 34000 Montpellier, France T: (33) 4 99 52 37 50 F: (33) 4 67 64 54 64 FRANCE

Citadines Kléber, Strasbourg 50-54 rue du Jeu des Enfants, 67000 Strasbourg, France T: (33) 3 90 22 47 00 F: (33) 3 88 32 47 49 FRANCE

Citadines Wilson, Toulouse 8 boulevard de Strasbourg, 31000 Toulouse, France T: (33) 5 34 41 75 00 F: (33) 5 61 99 07 55

ASCOTT PROPERTY NETWORK Accommodation Directory

GEORGIA

Citadines City Centre, TBILISI Building 2 a, 4 Freedom Square, 0105 Tbilisi, Georgia T: (995)322547030 F: (995)322547040 GERMANY

Citadines Kurfürstendamm, BERLIN Olivaer Platz 1, 10707 BerlinWilmersdorf, Germany T: (0) 800 724 38 59 F: (49) 3088 7761 199 GERMANY

Citadines City Centre, FRANKFURT Europa-Allee 23 60327 Frankfurt am Main, Germany T: (49) 69 920385 0 F: (49) 69 920385 99 GERMANY

Citadines Michel, HAMBURG Ludwig-Erhard-Straße 7 20459 Hamburg, Germany T: (49) 040 300 6180 F: (49) 4030 0618 1999

GERMANY

Citadines Arnulfpark, MUNICH Arnulfstrasse 51, 80636 München, Germany T: (49) 089 94008-00 F: 49 (0)89 940080-777 SPAIN

Citadines Ramblas, BARCELONA Ramblas 122, 08002 Barcelona, Spain T: (34) 932 701 111 F: (34) 934 127 421 UNITED KINGDOM

The Cavendish, LONDON (Managed by The Ascott Limited) 81 Jermyn Street, St James’s London SW1Y 6JF, United Kingdom T: (44) (0) 207 930 2111 F: (44) (0) 207 839 2125 UNITED KINGDOM

Citadines Barbican, LONDON 7-21 Goswell Road, London EC1M 7AH, United Kingdom T: (44) 207 566 8000 F: (44) 207 566 8130

UNITED KINGDOM

Citadines Holborn-Covent Garden, LONDON 94-99 High Holborn, London WC1V 6LF, United Kingdom T: (44) 207 395 8800 F: (44) 207 395 8799 UNITED KINGDOM

Citadines South Kensington, LONDON 35A Gloucester Road London SW7 4PL, United Kingdom T: (44) 207 543 7878 F: (44) 207 584 9166 UNITED KINGDOM

Citadines Trafalgar Square, LONDON 18-21 Northumberland Avenue, London WC2N 5EA, United Kingdom T: (44) 207 766 3700 F: (44) 207 766 3766 UNITED STATES OF AMERICA

Hotel Central Fifth Avenue New York 15 West 45th Street, New York, 10036 New York, United States of America T: (+1) 212 302 9088 ➔ Quest Kudos 81

ASCOTT PROPERTY NETWORK Accommodation Directory

BAHRAIN

Somerset Al Fateh, BAHRAIN PO Box 75771, Juffair, Kingdom of Bahrain T: (973) 1781 1889 F: (973) 1781 1886 OMAN

Somerset Panorama, MUSCAT Al Ghubrah, Al Ghubrah Street, Muscat, Oman T: (971-4) 310 8503 F: (971) 4 386 4418 QATAR

Somerset West Bay, DOHA Diplomatic Area, PO Box 26026, Doha, Qatar T: (974) 4420 3333 F: (974) 4420 3355

SAUDI ARABIA

Ascott Sari, JEDDAH Al Zahra’s District, Sari Street, Jeddah, Kingdom of Saudi Arabia T: (966) 12 6926299 F: (966) 12 2882242 SAUDI ARABIA

Ascott Tahlia, JEDDAH Al Andalus District, Prince Mohamed Bin Abdul Aziz Street (Tahlia Street), Jeddah, Kingdom of Saudi Arabia T: (966) 12 2832322 F: (966) 12 6630844

SAUDI ARABIA

Citadines Al Salamah, JEDDAH (Prince Sultan Street), Jeddah, Kingdom of Saudi Arabia T: (966) 12 6111846 F: (966) 12 2881191 SAUDI ARABIA

Ascott Rafal Olaya, RIYADH Al Ulaya, Olaya Street, Riyadh, Kingdom of Saudi Arabia T: (971) 4310 8503 F: (971) 4386 4418

SAUDI ARABIA

Ascott Park Place, DUBAI Park Place Tower, Sheikh Zayed Road PO Box 117452, Dubai, United Arab Emirates T: (971-4) 310 8555 F: (971-4) 329 7998

QUEST & ASCOTT PROPERTY NETWORK A strategic partnership between Quest and The Ascott Limited provides guests with access to a global network of locations and accommodation choices. Looking to the long term, the partnership provides a solid platform for the global expansion of the Quest brand. This means that wherever business takes you, you are likely to find a Quest Apartment Hotel in the vicinity.

82 Quest Kudos

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It’s a funny question to ask someone, where are you going?

You might want to answer to work, or to the dentist, but we’re all going somewhere bigger than that.

We’re heading there with every action, every decision, every seemingly insignificant step. And, we’re here so you can keep moving.

With over 150 locations across Australasia, wherever you need to be, you’ll find us.

Wherever you’re going, stay with Quest.

Search locations at questapartments.com.au/goplaces

BECOME A QUEST FRANCHISEE A PROVEN AND SUCCESSFUL BUSINESS FORMULA As Australasia’s largest apartment hotel operator, Quest is a brand business travellers have come to rely on for more than 25 years.

We’ve created a business format franchise model that takes away some of the challenges to achieving success in small business, with the support of one of Australia’s most recognisable brands.

Visit questfranchise.com.au or call 1800 809 913