Erik Furtado IPAF 2016 Anual Report Redesign

2016 ANNUAL REPORT

President’s Report

Andy Studdert

NES Rentals and IPAF President

Surpassing expectations and extending our reach.

It is hard to believe it has been two years since I became President of IPAF. From the outset I hoped my tenure would see real progress, but the amount we’ve been able to achieve during that time has far exceeded my expectations and hopes.

The rollout and adoption of our eLearning platform is a great leap forward. While no change of this magnitude is done without some stress and complexity, I believe the organisation has accepted the new way of doing business extremely well, proving IPAF can evolve and respond to the changing needs of our customers worldwide.

With businesses changing at a rapid pace, I am sure IPAF will continue to utilise new technologies and extend our ability to train in multiple languages.

CEO’s Report Tim

Last year was a momentous one for IPAF. We saw membership continue to grow in the UK and Ireland, and made strides in key overseas markets such as North America, the Gulf Region, Turkey and China.

Demand for IPAF-accredited training also rose to record levels, as new standards were drafted and companies sought to become compliance-ready. We can expect this demand will only increase in 2017 as the new North American standards are published. IPAF experts are closely involved in the development of these new standards, so as an organisation we are ideally placed to help companies get to grips with the new requirements and train their staff to operate safely and effectively.

It’s been an exciting time in terms of the development of new digital tools to aid in training, such as the success-

Whiteman CEO & Managing Director, IPAF

The future’s bright as we elevate to new heights

ful introduction of new eLearning modules that allow operators to complete the theory portion of their PAL Card training online. At the end of 2016 we also launched a Virtual Reality demo that takes users through a pre-use MEWP inspection via a headset using a compatible mobile device. It’s an impressive application, offering up fascinating possibilities for technological advances in training and safety guidance.

Last year also saw us embark on our Elevate project of process improvement, utilising Lean Management principles to look at every area of our organisation to find ways to increase efficiency and productivity and to meet the rising demand for our services and expertise. It’s been a revelatory journey that will allow us to build on the successes of recent years and forge a bright, confident future for IPAF, our members and the industry we represent.

IPAF & It’s Council

IPAF is a not-for-profit organisation owned by its members, which include manufacturers, rental companies, distributors, contractors and users. IPAF members operate a majority of the MEWP rental fleet worldwide and manufacture about 85% of platforms on the market. Members enjoy access to practical information and a growing portfolio of member services. They also have the chance to influence the legislation and regulations that govern platform use. A benefit of membership is the ability to deliver the IPAF training programme for platform operators, which is certified by TÜV as conforming to ISO 18878. More than 150,000 operators are trained each year through a worldwide network of over 600 IPAFapproved training providers. Successful trainees are awarded the PAL Card (Powered Access Licence), the most widely

BOARD MEMBERS DURING 2016

President Andy Studdert

Deputy President Nick Selley

Vice President Brad Boehler

Managing Director & CEO

Tim Whiteman

IPAF Director Norty Turner

Director Peter Douglas

Director Karin Nars

Director Karel Huijser

COUNCIL MEMBERS DURING 2016

Jacco de Kluyver Genie

Enrique Garcia Delgado Snorkel

Kai Schliephake Partnerlift

Mark Winfield HSS

held and recognised proof of qualityassured training for platform operators in the world. The Federation’s governing body is the IPAF Council, which is composed of the IPAF Board members, Committee chairpersons, Country/Regional Council chairpersons and five directly elected members. Council members are elected for a two-year period by IPAF members.

The International Powered Access Federation (IPAF) promotes the safe and effective use of powered access equipment worldwide in the widest sense – through providing technical advice and information; through influencing and interpreting legislation and standards; and through safety initiatives and training programmes.

COMMITTEE CHAIRPERSONS

DURING 2016

Chairperson, Manufacturers’ Technical Committee

Phillip Godding

Chairperson, Mast Climbing Work Platforms Committee

Kevin O’Shea

Chairperson, Training Committee

Darren Verschuren

Chairperson, IPAF Rental+

Committee Steven Gerrard

Chairperson, Brazilian Country Council Marcelo Racca

Chairperson, India Country

Council Nitin Gokhale

Chairperson, Irish Council

Julie Smyth

Chairperson, Italian Country Council Paolo Pianigiani

Chairperson, Netherlands Country Council Martijn Kamphuis

Chairperson, North American

Regional Council Teresa Kee

Chairperson, Portuguese Country Council Paulo Martins

Chairperson, Singapore Country Council Tomie Chan

Chairperson, Spanish Country Council Florencio Alonso

Vice Chairperson, Swiss Country Council Arnaud Baumgart

Work of the Country & Regional Councils

IPAF country and regional councils consider specific issues and make recommendations to the IPAF Council for further discussion and action. They also organise national and regional activities that underpin and promote the safe use of powered access. Activities of the various councils and their members last year included:

THE BRAZILIAN COUNTRY COUNCIL:

Held six meetings during 2016 and approved its threeyear plan. The council focused on the review of the Brazilian regulation NR 18 and more recently the creation of a Brazilian Standard (ABNT) that will be based on the US Standards (ANSI).

Contact: portugues@ipaf.org

THE IRISH COUNCIL:

Last full council meeting in April 2016 saw a record turn-out and welcomed representatives from the Health & Safety Authority in Ireland. The council held its first Regional Meeting in October, presenting a good opportunity for networking.

Contact: info@ipaf.org

NORTH AMERICAN REGIONAL COUNCIL:

Developed an updated three-year plan that will guide the actions of the council and maintain focus on key goals, including an offer of free educational webinars as a member benefit, encouraging members to participate in accident reporting, supporting key OSHA safety issues, and developing industry guidance on MEWP service technician qualifications. Involved in the drafting of new standards, the council aims to raise awareness of the changes and impact within the industry. Contact: usa@ipaf.org

SINGAPORE COUNTRY COUNCIL:

Supported IPAF’s participation in 23 events across Asia in 2016, standout events being the well-attended IPAF Asia Conference in Singapore in July and bauma China in Shanghai in November, while a MEWP safety seminar was organised for the first time in South Korea in conjuction with the Korea Occupational Safety and Health Agency.

Contact: sea@ipaf.org

SPANISH COUNTRY COUNCIL:

Collaborated with OSALAN, the Basque Institute of Occupational Health & Safety, on a campaign to raise awareness about accident prevention during MEWP operation. The campaign was supported by a special series of safety posters featuring Andy Access, and was aimed at all staff and companies that manage safety in the workplace.

Contact: espana@ipaf.org

SWISS COUNTRY COUNCIL:

The discussion at these meetings centred on the latest technical and safety developments, as well as new standards and best practice for safe MEWP operation. The Swiss Council has been running for three years, and in 2017 elections will be held to select a chairman. Contact: basel@ipaf.org

Work of the Community Work of the Community

The IPAF Training Committee is the custodian of IPAF’s training programme and meets every three months to review issues related to course content, training material and training centre requirements.

Updates in 2016 included:

• A decision to roll out further New Generation (eLearning) training in the UK and internationally;

• A new Pre-Delivery Inspection course was agreed upon;

• A revised Harness course was also agreed; Further developments to the requirements for Senior Instructor status were added;

• A series of Andy Access ‘toolbox talks’ was commissioned;

• A Virtual Reality Pre-Use Inspection App was specified for development into a working demo

The IPAF International Training Advisory Group meets twice yearly to discuss issues facing IPAF training centres and make recommendations to ensure the consistency of IPAF training worldwide. In 2016 a working group was set up to look at how IPAF’s training committee structures could be developed internationally.

THE IPAF MANUFACTURERS’ TECHNICAL COMMITTEE (MTC)

MTC is one of the access industry’s leading international groups. All manufacturer members of IPAF are entitled to be involved with the IPAF MTC and it is estimated that members account for in excess of 90% of global MEWP production.

Building on the success of 2015, the MTC continues to focus on the operational objectives ‘listen… lead… communicate’ set by the committee under the chairmanship of Phil Godding – Principal Product Safety and Reliability Engineer for JLG Inc.

The IPAF MTC continues to monitor and review proposed changes to legislation and standards relevant to MEWPs, including: The proposed changes to EC directives and standards relating to machine design, outdoor noise or emissions; the suite of new ANSI and Canadian standards; the continual review of EN280; the review of AS1418.10; proposed design requirements in Brazil; a new ISO standard considering human factors and ergonomics of MEWP control design. These were just some of the documents that have been under careful consideration by the IPAF MTC during the past year. Through representation on the numerous working groups and committees drafting or reviewing these documents, the IPAF MTC has been working in partnership to improve MEWP design and safety with the strategic goal of driving global standardisation.

Under the guise of the MEWP Manufacturers Interest Group (MMIG), a collaboration with the US-based Association of Equipment Manufacturers (AEM) has enabled IPAF MTC members to further enhance the working relationship with the Elevated Work Platform Association (EWPA) and authorities in Australia. This will culminate in an event in Sydney in May 2017, where MMIG members will meet with Australian contractors, unions and regulators to discuss international developments in MEWP design and safe use and address issues of significance.

With the support and assistance of the IPAF technical department, the IPAF MTC has continued its pro-active collaboration with European Rental Association (ERA) and the European Materials Handling Federation (FEM) to minimise duplication while maximising expertise and resources in addressing industry concerns.

As well as the ongoing project considering the impact of global legislative changes on users and owners of equipment, work on other IPAF MTC projects includes:

• Developing commonality of auxiliary lowering control identification

• Creating owner awareness of the necessity for open communication channels to obtain OEM service information and updates

• Increased communication with international bodies that may as yet be unaware of the IPAF MTC international collaboration projects.

THE VMMTC

The Vehicle-mounted Manufacturers’ Technincal Committee held a meeting in Italy in November, at which a working group was formed to draft guidance on the remounting of equipment. Overall, 2016 saw a sustained effort by manufacturers to improve machine safety requirements and enhance a culture of collaboration with national authorities, standards bodies and associations on an international scale.

The IPAF Rental+ Committee

An independent quality mark awarded to member rental companies who have been audited to meet defined standards in customer service, safety, staff training, contract terms and machine inspection.

IPAF Rental+ committee members followed up on the mandate to review the existing audit criteria and make proposals on how the accreditation can add more value to company members and contractors. A revised audit programme addressing safety, quality and environmental aspects of rental operations and providing a means for accreditation to Safety Systems in Procurement was presented to members in November, and was unanimously approved.

A decision by the UK council to implement minimum membership requirements for UK Rental members of IPAF means the proposed revision to the IPAF Rental+ accreditation has been referred back to the committee for further consideration. It is expected that the launch of the revised programme will be delivered in 2017.

IPAF Around the World

ALMOST

700

IPAF-APPROVED TRAINING CENTRES AROUND THE WORLD

MORE THAN 680,000 VALID PAL CARDS IN CIRCULATION

A RECORD NUMBER OF 158,727 PEOPLE WERE TRAINED BY IPAF-APPROVED CENTRES IN 2016

ALL COUNTRIES WITH IPAF MEMBERS

MEMBERS FROM 61 COUNTRIES

Elevate

IPAF has grown substantially in the past five years. In 2016, the board recommended a review of our structure and processes, to offer a better service to members while allowing IPAF employees to cope more effectively with the extra demands of the steadily increasing membership and global reach of the organisation.

IPAF appointed UNIPART Rail’s Expert Practices division, with consultant Sam Bussey joining the UK-based IPAF head office team several days a week to develop Elevate, which is an acronym for Empowering Learning through Efficient, Value-Added Team Engagement. Using Lean Management continuous improvement principles, Elevate prioritised talking to as many individuals across IPAF as possible, to find out what demands the business was placing on employees, and how key processes might be streamlined.

As part of this process three Lean Champions were identified from across the IPAF head office team, and regular workshops took place looking at multiple aspects of the way IPAF does business. The first focus was on the PAL Card production process and the

issuing of training certificates; this was completed and an improved process implemented by the end of 2016, with results showing immediately and continuing into 2017.

By applying the same principles, the Elevate project should be applicable to all areas of IPAF’s activities and will require less support from outside the organisation as the internal Lean Champions become more experienced and pass successive levels of accreditation.

“As well as looking at business performance, the Elevate project also looks at day-to-day processes, internal communications and our workplace environment, including health and safety issues.” says Tim Whiteman, CEO of IPAF.

There are now daily communications meetings where matters are discussed and performance indicators shared. There are also daily workplace audits, and specific issues concerning the likes of IT support, car parking and events and conferencing activities are reviewed regularly to find creative solutions to problems that affect productivity and performance.

INDUSTRY

There are around 1,170,000 MEWPs in the worldwide rental fleet, up 4% from the previous year, according to IPAF’s Powered Access Rental Market Reports in 2016. The UK MEWP fleet size grew to 54,483 and the US MEWP rental fleet expanded by 3% in 2015 to exceed 530,000 units. The MEWP rental market in Germany grew by around 5%, more than all other European countries except Spain, which saw a 7% expansion. The European MEWP rental market was estimated at approximately €2.7bn.

The IPAF Powered Access Rental Market Reports can be purchased or pre-ordered at www.ipaf.org/reports, while the 2017 Market Reports are due for publication in Q2 and can also be pre-ordered on the website.

MEMBERSHIP

At the end of 2016, IPAF had a total of 1,240 members in 61 countries, with new members in Ecuador, Iceland, Myanmar and Zambia. The total IPAF membership as it stood at year-end showed an annual increase of 6.6% on 2015. There are currently 12 IPAF country/regional councils for: Brazil, India, Ireland, Italy, the Netherlands, North America, Portugal, Singapore, Spain, Switzerland, the UAE and the UK.

SAFETY

The fatal injury rate for MEWPs remained unchanged last year, even though the total MEWP rental fleet and the number of rental days worldwide increased. Out of a total of 192.2 million days’ operation of MEWP machines worldwide in 2015, the number of reported MEWPrelated fatalities was 68 – a fatal injury rate of 0.035. This was the same as in 2014, when the number of days a machine was operated totalled 182.4 million and there were 64 recorded deaths. TRAINING A record number of 158,727 people were trained by IPAF-approved centres in 2016. This was an increase of 10% over the number trained in 2015. IPAF issued a record 150,458 PAL Cards worldwide through its approved training centres in 2016. There are almost 700 IPAF-approved training providers globally and more than 680,000 valid PAL Cards in circulation.

IPAF’s Auditing Activities

The IPAF auditing team completed a total of 670 on site audits and over 400 telephone audits around the globe across 2016. In September IPAF again passed the ISO9001 and 18878 external audits, so IPAF continues to comply with these standards. We have also introduced mystery shopper audits of training centres, and have added to our network of auditors.There are now daily communications meetings where matters are discussed and performance indicators shared. There are also daily workplace audits, and specific issues concerning the likes of IT support, car parking and events and conferencing activities are reviewed regularly to find creative solutions to problems that affect productivity and performance.

Current IPAF Auditors:

Peter Boeijer, Benelux

Reinhard Sebulke, Germany

Andrea Boldrini, Italy

Kurt von Arx, Switzerland & Germany

Geoff Carr, UK

Andrew Page, UK

Lynn Price, Audit & QC

Manager Chris Smith, UK

Martin Wraith, UK

Diego Navarro, Latin America (Brazil, Argentina, Chile)

Jorge Ramirez, Latin America (Colombia, Peru, Mexico)

Ovais Qureshi, Middle East

Tong Yen Sng, South East Asia

As part of expanding our global audit reach, IPAF continues to explore the possibilities afforded by new technologies that allow us to reach more training centres and deliver snap inspections, audits and unannounced visits, for instance carrying out remote audits by Skype in regions where we have no auditor.

There are several different types of audits that IPAF carries out:

• Initial assessments of potential training centres

• Annual audits of IPAF-approved training centres

• Unannounced visits to instructors

• Telephone audits

• IPAF Rental+ audits.

IPAF’s Marketing & Communications IPAF’s Marketing & Communications

IPAF’s marketing and communications team promotes the safe and effective use of powered access, at events and through print, digital and social media.

IPAF participated in nearly 70 events in 2016, including the ARA Rental Show, Vertikal Days, bauma and bauma China. IPAF jointly organises events such as the IPAF Summit and International Awards for Powered Access (IAPAs), as well as the annual Europlatform conference.

IPAF EVENTS

Regional events increasing, and now include the IPAF Asia Conference and the IPAF Middle East Convention. In addition, IPAF holds Professional Development Seminars for instructors in different countries. The focus at many events during 2016 was the safe loading and unloading of

machines, and there was a major campaign to promote the eLearning training module.

Our www.ipaf.org and www.ipaf.com websites saw a 3% increase in unique users and 6% increase in sessions compared to 2015.

New users from Argentina, China, South Korea, UAE and the US increased by over a third.

Our members received IPAF’s Raising the Standard newsletter in April and October, and the IPAF Elevating Safety magazine was published in August, with a US print-run of more than 100,000. The Italian-language magazine IPAF-Informa was published in March, and the German-language IPAF-Journal in April. The IPAF Powered Access magazine, featuring a debate on lanyard safety, was published in November both in digital format and

a print version with a circulation of around 20,000.

IPAF issued almost 30 press releases in seven languages across 2016, and provided news pages and topical articles to key industry magazines and publications, while the annual IPAF Powered Access Rental Market Reports were published in April.

SOCIAL MEDIA

the IPAF YouTube channel achieved a total of 72,000 video views and LinkedIn saw a steady rise in followers, reaching nearly 3,000 at the end of 2016. On Twitter, impressions increased by 60% and engagement by 56%, while IPAF posts on Facebook reached more than 4 million feeds, thanks in part to a dedicated campaign in support of eLearning in the US.

JANUARY

IAPAs shortlist leads

off optimistic

new year in Powered Access

The shortlist for the 2016 International Awards for Powered Access (IAPAs) is revealed, following the judges’ meeting on 28 January in Basel, Switzerland. Jointly organised by Access International and IPAF, the IAPAs celebrate best practice and excellence in the powered access industry. More than 100 entries across 13 award categories were received for the IAPAs 2016.

MAY

IPAF issues warning over banners on scissors

IPAF urges organisers and exhibitors at events and festivals not to attach banners to scissor lifts, as this could create a “sail board” effect, which could destabilise the lift and cause it to turn over. Some scissor lifts are designed for indoor use only at zero wind speed, and those designed for outdoor use may be at risk of being blown over in an elevated position when the maximum safe wind speed is exceeded, the guidance stresses.

SEPTEMBER

Europlatform gives voice to ‘Generation Rental’

More than 120 access rental professionals attended the 10th Europlatform conference on September 22nd in Vienna, Austria. The theme was ‘New Generation Rental’ and attendees participated in a “day of exploration and seeing things in different ways”, in the words of IPAF president Andy Studdert, “Technology is easy, but stay focused on what it is doing to the transactional, tactical and strategic elements of your business.”

FEBRUARY

IPAF unveils new generation of eLearning tools

IPAF’s mobile elevating work platform (MEWP) operator training programme takes a giant leap forward with a new generation of learning tools available from 1 February 2016 in the UK. For the first time, PAL Card trainees have the option of completing the theory part of the course via an interactive, state-of-the-art eLearning module that they can complete online – anytime, anywhere, on any device, at their own pace.

JUNE

IPAF offers reassurance over Brexit

IThe UK’s vote to leave the European Union will present challenges, but is expected to have limited effect on the way IPAF works in Europe’s various technical committees, Tim Whiteman, IPAF CEO reassures members“ IPAF remains committed to representing the best interests of its members across Europe and the world.”

OCTOBER

Appointments bolster technical & safety team

IPAF adds two technical officers to its technical and safety department: Harald Fries, an electrical engineer with a background in safety processes and nuclear energy; while Rupert Douglas-Jones, a seasoned MEWP instructor who has been in the access industry for over 20 years in a variety of management roles.

Milestones in 2016

MARCH

Clarion call for a safer industry

More than 400 professionals gather on 17 March 2016 in Madrid, Spain to recognise and honour the winners of the International Awards for Powered Access (IAPAs). The venue for the following year is announced as London, UK.

JULY

Enthusiastic turnout for IPAF Asia Conference

More than 250 delegates from countries such as China, Malaysia, Taiwan and Vietnam attend the IPAF Asia Conference in Singapore. The two-day educational and networking event features talks, conferences and product showcases.

NOVEMBER

Chinese-language training offer

IPAF announces at bauma China that operator training is available at five accredited centres in China and Hong Kong Andy Access, IPAF’s larger-than-life safety champion, is also in attendance to support a poster campaign highlighting typical operator errors and emphasising the importance of quality training

APRIL

IPAF campaign for safe loading and unloading gets bauma showcase

IPAF chooses the bauma 2016 show in Munich, Germany, to launch its campaign promoting safe loading and unloading of MEWPs. The IPAF stand offers a demonstration of how to load and unload MEWPs

AUGUST

IPAF helps launch Singapore MEWP training

centre for technical students

Singapore-based access rental company Aver Asia, the Institute of Technical Education (ITE) and IPAF sign a memorandum of understanding (MOU) to establish a joint training centre in ITE College West, providing specialised training in the use of MEWPs. Tim Whiteman, IPAF CEO and Managing Director, is on hand to officially mark the launch of the new training centre

DECEMBER

Team-building signs off another successful year

IPAF issued a record 150,458 PAL Cards worldwide through its approved training centres in 2016; an increase of almost 10% over the 137,517 PAL Cards issued during 2015.

Financial Summary

Demand for IPAF training continued to rise in 2016, boosting revenues and seeing the global network of training centres expand into new countries. Almost 160,000 Pal Cards were issued across the year, with training take-up seeing pronounced growth in the Gulf States, New Zealand and Switzerland. In the UK and Ireland, nearly 10,000 more people completed IPAF training than in 2015.

IPAF’s turnover in 2016 increased to £5.6 Million (approximately €6.5m or US$7m), which represents exceptional growth of 12% compared with 2015. In 2016, revenue from outside the UK increased from 32.2% to 35.6% of the total income. This turnover produced an operating surplus of 4.1% in the year (2015: 3.2%). All surpluses are reinvested, with significant further contribution to the development of the eLearning platform a particular priority.

Membership increased by 6.6% from 1,163 to 1,240 in 2016, and extended IPAF’s footprint into 61 countries, including four new countries (Ecuador, Iceland, Myanmar and Zambia). Within Europe, including the UK and Ireland, membership increased by 3.9%, comparing favourably with the 2.3% growth experienced in 2015, while IPAF saw growth in membership numbers from outside Europe of 13.5% (12.2% in 2015). Membership from outside Europe increased as a proportion, from 27.7% of the total in 2015 to 28.1% in 2016.

IPAF-accredited programmes generated significant business for members who offer training courses, and contributed in excess of 85% to the overall turnover of IPAF in 2016, roughly the same proportion of turnover as in 2015.

The number of people undertaking IPAF training rose again during 2016, with 158,727 people successfully completing a course, an increase of 9.4% on 2015 (145,094).

There was significant growth in the Gulf Cooperation Council (GCC) area, which comprises UAE, Saudi Arabia, Qatar, Jordan, Kuwait, Lebanon and Oman, where more than 4,000 PAL Cards were issued as opposed to 1,850 in 2015; Switzerland, where the number rose from 5,200 in 2015 to 7,600 last year; and the UK and Ireland, where almost 10,000 more people were trained in 2016 than in 2015.

In New Zealand, IPAF-accredited centres turned out more than 600 trained operators in the year, whereas fewer than 30 were trained there across 2015.

IPAF aims to be a professional and compassionate employer. As a result, IPAF has taken advantage of a change in UK pensions legislation. The success of this review can be seen in the large number of people opting to enrol in advance of the compulsory staging date.

The International Powered Access Federation (IPAF) is a registered Society under the UK’s Co-operative and Community Benefit Societies Act 2014, regulated by the UK Financial Conduct Authority. The Act came into force on 1st August 2014, and supersedes the Industrial and Provident Societies Act 1965. IPAF operates as a notfor-profit organisation which is obliged to re-invest all surpluses in furthering the aims of the organisation as defined by the members. The accounts are audited by CLB Coopers Chartered Accountants and are presented at the Annual General Meeting for approval.

“IPAF-accredited training generated significant business for members who offer training courses, and contributed in excess of 85% to the overall turnover of IPAF in 2016”

- Andrew Bache, Head of Finance

HIGHLIGHTS