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We Saw It In ENX Magazine
NOVEMBER 2010
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MANAGED PRINT SERVICES – OPPORTUNITY OR ALCHEMY?
Fundamentally, printers and copiers are becoming more reliable. Consequently, customers not only expect lower prices, but they are demanding lower prices for more services. In these tough times, customers may tend to be less loyal. Of course, there generally are dealers willing to accommodate even aggressive customer demands. But for most dealer owners, the fundamental industry trend of more reliable units at lower service prices is not all positive news. Since we cannot just go back to the good old days when copiers did two basic things, making copies and breaking down, it’s critical for dealer owners’ to carefully evaluate their current strategies and action plans to protect their customer base and profit margins.u Mike Dudek, an attorney and CPA, is the founder & owner of Zygoquest which provides customized merger & acquisition services and valuation & due diligence services to buyers & sellers of companies. Zygoquest is the #1 M&A authority in the office products industry. Mike Dudek & Rich Wisniewski are authors of over 400 consummated M&A transactions during their careers. Prior to founding Zygoquest, Mike Dudek was VP of Acquisitions for IKON Office Solutions, a $5.5 billion NYSE company acquired by Ricoh Corporation. Contact Mike Dudek at (610) 873-6555 or at mdudek@zygoquest.com. For more info, visit www.zygoquest.com. 36
enx magazine
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