Re-Inventingthe ContactCenter
Grover
BuildBetter.
beyondteams andtechtotrue partnership. TransformCustomerExperienceandDataOperationsCuttingEffort,SharpeningAccuracy,andgiving AmbitiousCompaniestheCompetitiveEdge. Wedesignsolutionstomeetyourbusinessobjectives
TheStateOfCustomerExperienceToday
Customersolutionshavebecomethefrontlineofbrandsuccess.
25-95%
PROFITINCREASE
RESULTSFROMEVEN JUSTA5%INCREASEIN CUSTOMERRETENTION
OFCUSTOMERS AREBRAND-LOYALANDWILLING TOSPENDMOREFORRELIABLE CUSTOMERSERVICE
OFCONSUMERS
SEEKOUTWAYSTOSUPPORT BRANDSWITHWHOMTHEYHAVE HADAPOSITIVECXEXPERIENCE
95% OFCOMPANIES AREGETTINGZERORETURNFROM THEIRGENERATIVEAI INVESTMENTS-FROM$30BN$40BNINVESTED
MeetYourIntegratedHumanandDigital Workforce
AutonomousAIWorkforce:
AgenticAIoperates independentlytogettasks done.
CompleteProblemSolving: Ithandlesentirecomplex issues,notjustsimple questions.
FreesUpPeople:Itremoves complexitysoyourteamcan focusonProblemSolving and innovation.
Drivingtangible,measurableoutcomes thatmatter:efficiency,growthandcompetitiveness
TheFuture:AnIntegratedHumanandAgenticAIworkforce
Personalized,evolvingAgents withinYOUR ecosystem IntegratePeopleand AgenticAIintoone intelligentsystem, givingyouspeed,scale, andstrategicdepthin everyinteraction.
HumanAgentExceptionServices
PersonalizedSuggestions&Upsells
DetailedReporting&Analytics
PanelDiscussion
ThePremise
Runningacontactcenterisincrediblychallenging,filledwithcountlessfiredrills,late-nightescalations,and unhappycustomers.However,onepowerfultruthwillalwaysremain: Yourbrandisultimatelydefinedbyyourcustomerexperience. Nosingledepartmenthasmoreinfluenceoverthatexperiencethanyourcontactcenter.
Whatdocompaniesdo?
Brandsgoall-inonautomationbecausethereʼsalowercost,higherefficiency,andseeminglyfewerheadaches.
Customer Reaction
Everytimeyourcustomerismetwithabotinsteadofahuman,theyhear:“Youʼrenotthatimportanttousˮ.
Sohowdowerespond-whatdoweneedtoconsider?
● Isthereatippingpointwithautomation-arecompaniesgoingtoofar?
● Isthererightandwrongapproachtoautomation-doesAgenticAIchangethegame?
● Howwillthecustomersreactwitha“level5ˮAgenticAIinteraction?
● ShouldtheContactCenterbean“IntelligenceHubˮ?