January 2019

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FOR THE CIOs. BY THE CIOs. JANUARY 2019

SETTING THE STANDARD FOR THE

FUTURE

OF INDIAN AUTOMOTIVE INDUSTRY With massive transformation initiatives like Deal Management, Connected Car, Industry 4.0 and Analytics platform, Maruti Suzuki CIO Rajesh Uppal is enabling the influence of technology across the spectrum from customers experience to empowerment ....p 16

CTRLS WISHES CIO’S, CSO’S, CDO’S A VERY HAPPY, HEALTHY AND PROSPEROUS NEW YEAR

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EDITOR’S LETTER

ARE WE HEADING FOR A GREAT YEAR! Happy New Year 2019! Hope to have a great year ahead. Expect this year is going to be

one step further for you to wisely evaluating new technologies.

This year you will see a lot of automation and censor based management. India is definitely going to be one step ahead in the connected world.

The third platform including, cloud, AI ML, BI & Analytics are the technology which are going to have deep impact on the market. The US and China being at logger heads definitely creates market for India. But the question is how India can take advantage of. Unless the government mechanism takes it as an opportunity and creates path for smooth manufacturing in India, the bus will also be missed. Certainly countries like South Korea, Japan and South East Asian counties including Vietnam, Malaysia are going to take advantage of this.

2019 national election is going to be a catalyst for enabling this country to run on a growth path so there has to be a clear mandate for a particular party - be it Congress or BJP. Off course this government has setup a base and path for tech based India and modern India which is corruption free and everyone has free speech and right to practice religion

and individuality. All this is possible if technology can drive the country. All said and done, the outcome of the election is paramount. Unless the citizens of the country vote for the right candidate, we cannot expect right outcome.

However, technology is also going to be a deciding factor for winners. In the 2014 election, BJP is believed to have utilized the technology and had the outcome. Now this election will also not be a different one. A lot of analytics and AI will be deployed by the political parties – especially BJP and Congress.

Whatever might be the result but market has a great expectation from the country – that there will be huge implementation of technology – especially the new age computing technologies including IOT and automation, in a nutshell industry 4.0 has to come to the manufacturing and technology should influence and enable the SME / SMB business, which will drive employment and self-sustainability in the country.

India as a country is a huge powerhouse not only from the point of consumption economy but also employment SME / SMB can be a strong catalyst for employment generation for the unemployed unskilled work force. Today, all the ecommerce companies are flourishing in the country because of the huge manpower. No other country would you see such industry doing great. Every online food supply chain companies are increasing their book value because they are doing well in the country. So manufacturing is another segment where the skilled labour force can be absorbed. If there is automation on the manufacturing floor then global manufacturing industry can look at India for third party manufacturing than China which can give employment to the millions of skilled workforce.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

COVER STORY

NEXT MONTH SPECIAL

Data Centre Growth in India and co-location opportunity

The next issue’s main feature will cover the growth triggers of Indian Data Centers. This will story will cover the turnover of each data center and their growth trajectory for the financial year. Plus we will also infuse the perception study of the CIOs and CISOs about these data center and their specialty from technology offering point of view.

SUPPLEMENT

SCOPE for BFSI OPPORTUNITY

We will delve deep into the BFSI sector and observe where their pain point lies.

Plus we will also talk about major projects undertaken by the banking and finance sector. Special attention will remain on the security aspect of this sector.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com JANUARY 2019 ENTERPRISE IT WORLD

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CONTENTS V O L U M E 0 3 | I S S U E 1 1 | JANUARY 2 0 1 9 | W W W . E N T E R P R I S E I T W O R L D . C O M

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra Senior Editor: Chitresh Sehgal Associate Editor: Deepak Singh Designer: Ajay Arya Assistant Designer: Rahul Arya, Deepak kumar Web Designer: Vijay Bakshi, Sangeet Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Nidhi Shail nidhi@accentinfomedia.com SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas

COVER STORY

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ASPIRATIONS AND 22 CIO EXPECTATIONS IN 2019

E-mail: info@accentinfomedia.com EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park, New

As we enter a new year, 2019 promises to be a disrupting point in Enterprise technology space with big digital initiatives in pipelines and plans of CIOs. COVER SPECIAL

MARUTI SUZUKI / 16

Setting the Standard for the Future of Indian Automotive Industry

MORE INSIDE Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 03 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06 INTERVIEW AMITY~~~~~~~~~~~~~~~~~~ 20

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PERSPECTIVE 2019

PERSPECTIVE 2019

SPECIAL FEATURE

CIO TALK

“IT infrastructure market is going to see double digit growth next year”

“Trend for businesses to consolidate their data management solutions will accelerate in 2019”

“HCI Empowers CIOs to be more flexible to organizational needs”

“Rethinking design, lifecycle, digital privacy and trust: Evolution of Enterprise Cloud in 2019”

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ITWORLD

ROUND UP

Disparity in Digital Transformation

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

‘The Cycle of Progress’, a study by Tata Communications, reveals that leaders have vastly different takes on their organization’s digital transformation compared with the managers who are implementing the new technologies.

According to the survey, decision makers in Europe and North America are more optimistic about the potential of digital solutions in boosting their competitiveness compared with their peers in Asia and the Middle East. The bi-annual study aims to assess the power and potential of digital infrastructure in the global digital economy by tracking decision makers’ views around emerging technologies. “’The Cycle of Progress’ sounds a warning call for businesses, with a clear ‘perception versus reality’ gap emerging between different levels in organisations, as innovation gathers momentum,

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ENTERPRISE IT WORLD JANUARY 2019

this disparity highlights that directors and business unit heads must get better at informing the CEO of any challenges they are facing when rolling out new technologies such as IoT and AI. CEOs should ask their teams more probing questions and not get carried away by the digital transformation hype.

This reality check will help businesses make the most of the latest technology innovations to deliver new customer experiences and reimagine how they operate.” said Srinivasan CR, Chief Digital Officer, Tata Communications.

Decision makers are firmly focused on the positive impact of technology. According to ‘The Cycle of Progress’, there is a ‘significant’ positive impact from IoT, predictive analytics and AI. The study suggests that business leaders in the West tend to have a less optimistic view on AI than their Eastern counterparts.

D ATA BRIEFING

USD 1.97 Trillion GDP growth promised by investment in intelligent technologies over the next decade in India Source: Accenture

ITWORLD // NEWS BRIEF

Atos and Indian government sign major HPC agreement

Atos, signed an HPC agreement with the C-DAC (Centre for Development of Advanced Computing), an organization within the MeitY (Ministry of Electronics & Information Technology of India), in the presence of the French Minister for External Affairs Mr Jean-Yves Le Drian, and the Secretary of the Minister of Electronics and IT India, Mr Ajay Prakash Sawhney, in New Delhi. This agreement is part of India’s NSM (National Supercomputing Mission).

“We’re delighted to officially become today the technology partner of C-DAC for HPCrelated platforms and to participate in India’s prestigiousNSM (National Supercomputing Mission) program. We are honoured that our BullSequana supercomputers, will be empowering Indian academic and R&D institutions

CIO

across the country to accelerate their research and at the same time support India’s ambition to be a leader in HPC.” said Pierre Barnabé, Chief Operating Officer, Big Data & Security at Atos.

“This new agreement illustrates the strategic relationship and partnership between France and India and will enable India to leapfrog to the league of world-class supercomputing power nations.” said Dr. Herman Darbari, Director General of C-DAC. This project will see Atos deploy its BullSequana supercomputers, including the recently announced BullSequana XH2000 in various academic and research institutions, making Atos a leading supercomputing provider in India.

New Delhi A Cohesive and shared platform which validates united and collective vision of the Global m2m and IoT ecosystem INDIA M2M + IOT FORUM

ENTERPRISE IT WORLD JANUARY 2019

HPE Financial Services announced a new Circular Economy Report that provides IT and sustainability organizations with a tool to estimate and share the carbon, energy and landfill waste savings achieved by returning retired or end-ofuse assets to HPE, for processing through HPE Technology Renewal Centers.

Based on deep material science and product manufacturing information, the Circular Economy Report shows a breakdown by category of the products that were refurbished, remarketed and reintroduced into the economy, as well and those materials that were put back into the economy as recycled materials. The report can be used by organizations when disclosing their indirect (Scope 3) greenhouse gas emissions to investor and customer-driven disclosures such as the CDP. Said Irv Rothman, President and CEO of HPE Financial Services. “Our aspiration is to help customers think about their infrastructure in new ways, build strategies to extend and extract value from what they have, and use retired assets to help fund the transition to new infrastructure.”

EVENTS

14–15 JAN 2019

8

HPE Financial Services guides Customers towards Circular Economy

29–31 DEC 2018

New Delhi Platform to engage with international business experts, telecom czars, IT leaders, electronics, media, entertainment, broadcast, cable & satellite

CONVERGENCE INDIA - INTERNATIONAL EXHIBITION & CONFERENCE

06 FEB

8 FEB

Mumbai Business forum to help gain fresh insights and strategic momentum to grow and leverage data with an emphasis on real-life implementation of Big Data technologies

Hyderabad Conference aims to address the imperative need of demystifying the concept of “DevTestOps” for the success of DevOps adoption at the Enterprise level

BIG DATA ANALYTICS & INSIGHTS SUMMIT

REV UP DEVOPS CONFERENCE

NEWS BRIEF // IT WORLD

Symantec and Fortinet team up to reinforce Cloud Security Service

S/HE SAID IT

KEES JACOBS

VP, GLOBAL CONSUMER PRODUCTS AND RETAIL SECTOR, CAPGEMINI

“Our research shows a clear imbalance of organizations prioritizing cost, data and ROI when deploying AI, with only a small minority considering the customer pain points also. These two factors need to be given equal

Symantec and Fortinet announced an expansive partnership agreement to provide customers with the industry’s most comprehensive and robust security solutions. Fortinet’s industry-leading Next-Generation Firewall (NGFW) capabilities are planned to be integrated into Symantec’s cloud-delivered Web Security Service (WSS). Additionally, Symantec’s industry-leading endpoint protection solutions are also planned to be integrated into the Fortinet Security Fabric platform.

The technology partnership provides essential security controls across endpoint, network, and cloud environments that are critical to enforcing the Zero Trust security framework.

WSS, a leader in Secure Web Gateways,

QUICK BYTE ON

is a simple-to-use, cloud-delivered network security service that provides protection against advanced threats, provides access control, and safeguards critical business information for secure and compliant cloud application and web use. The integration of Fortinet’s industry-leading FortiGate Next-Generation Firewall with Symantec’s WSS will result in the most comprehensive set of cloud-delivered threat prevention capabilities in a single service offering on the market today. “As the first step in this technology partnership, we plan to deliver best-of-breed security through the combination of enterprise-class advanced firewall controls to Symantec’s industry-leading network security service,” said Art Gilliland, EVP and GM, Symantec.

“Smartphones are a catalyst for consumers to research and carry out commerce online today. Brands must counter the top three barriers of slow speed, slow server times and lack of caching policy, to build a strong V I K A S A G N I H OT R I , C O U N T R Y D I R E CTO R – S A L E S , G O O G L E I N D I A

SECURITY

Facebook bug allows developers and attackers to access private photos Facebook announced, social network has mistakenly exposed private photos of millions of users without their permission.

According to reports, a bug on Facebook allowed third-party app developers to access photos of 6.8 million users who may not have shared their photos publicly.

JANUARY 2019 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Sify, GMO to jointly offer SSL/ TLS Certificates in SAARC

Ericsson establishes Global Artificial Intelligence Accelerator (GAIA) in India Ericsson announced that it has set up a Global Artificial Intelligence Accelerator (GAIA) in Bengaluru, India. This innovation will focus on research and development in Artificial Intelligence (AI) and Automation, will be key in accelerating the execution of Ericsson’s focused strategy by leveraging cutting edge AI and Automation technologies to create data driven, intelligent, and robust systems for automation, evolution, and growth.

Ericsson’s GAIA in Bengaluru will help create 150 new jobs for data scientists, engineers, ML/AI architects, and software developers

EXECUTIVE

in 2019. “The setting up of Global AI Accelerator in India is testament to Ericsson’s long-term commitment to India, to the rich talent pool as well as the vibrant ecosystem available in the country. GAIA has been set up as a central unit to be able to accelerate projects across Ericsson’s portfolio across the 4 Business Areas as well as customer projects across the 5 Market Areas.” states Sanjeev Tyagi, Head of Ericsson R&D Bengaluru.

Several projects are already underway to bring in AI and Automation capabilities to the Company’s product portfolio across Business Areas.

Sify Technologies Limited announced a partnership with GMO GlobalSign, a leading provider of trusted identity and security solutions and one of the longest established Certificate Authorities in the world to offer SSL/ TLS Certificates to customers across India and other SAARC countries. This partnership makes Safescrypt, the data security solution arm of Sify, one of the largest Channel Partners for GMO GlobalSign in the region.

The partnership would expand the geographical reach for both organizations and importantly, make SSL Certificates more accessible to customers from across industries in the region. It would also ensure quick and hassle-free certificate installations.

In the wake of recent developments in online security, when Google Chrome started labeling non-HTTPS sites as “Not Secure”, SSL Certificates have become essential for businesses of all sizes. As a trusted Certificate Authority, GMO GlobalSign is uniquely positioned to offer reliable solutions to organizations looking to secure their online presence.

SSL Certificates from GlobalSign allows trusted, secure and encrypted information exchange between browsers and web servers, websites and networks. GlobalSign’s fully automated and scalable, managed PKI solution helps organizations manage enterprise-wide certificates. With over 60 million digital certificates/identities issued to people, servers and devices, the Japan-based Certificate Authority has built an enviable reputation globally.

MOVEMENT Srinivas Kandula becomes Chairman of Capgemini India

Capgemini promote Ashwin Yardi as CEO India

Brightstar names Luciano Ferreira as the new CFO

10 ENTERPRISE IT WORLD JANUARY 2019

Selestin K Thomas joins Nissan Digital as DGM IT

Balvinder Singh Banga joins JK Technosoft as Director IT

Amit Jaokar joins Motilal Oswal Financial Services as Head of Technology

Conduent appoints Rahul Gupta as Chief Technology and Product Officer

Infosys names Nilanjan Roy as new CFO

Knowlarity on boards telecom professional Yatish Mehrotra as its CEO

ITWORLD // NEWS BRIEF

BOOK

GLOBAL UPDATE

Consumers expect to ride Hyperloops and own Home Robots in 2030

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About The Book

Dassault Systèmes revealed that consumers expect that cities in 2030 will be filled with technology that improves overall quality of life, delivers socially-conscious benefits and personalizes experiences. The findings came from a survey of citizens representing the demographics of U.S. adults that was conducted in partnership with independent market research firm CITE Research.

Hyperloop rail, fully connected smart home systems, mobile payments and personalized preventive health plans are just a few

of the disruptive technologies underway today that will become the norm in 2030 according to respondents, who were polled on their expectations for future experiences in home, travel, health and retail. While consumers expect personalization as one of the top benefits of technological innovations in 2030 in each of these categories, they also cite security, energy efficiency, convenience, accessibility, savings and prevention as benefits expected from the different technologies.

Book describes what the IoT is, its impacts and consequences, as well as how to leverage the digital transformation to your benefit.

Key Feature Understand, master, and survive the Internet of Things with one simple and pragmatic methodology broken down into four steps.

WD, Startup India and Invest India host ‘Data Innovation Bazaar’ Western Digital hosted the Data Innovation Bazaar in collaboration with Startup India and Invest India. The initiative offered a unique platform to recognize the best innovative minds from across India, and showcase their ideas and concepts to leverage the power of data. The Data Innovation Bazaar was launched with a focus on identifying datadriven solutions to priority challenges in the five identified sectors: Education, Renewable Energy, Healthcare, Transportation and Mobility, and Cleantech.

12 ENTERPRISE IT WORLD JANUARY 2019

Western Digital teamed up with Startup India, a flagship initiative of the government of India and Invest India, to support development of an ecosystem for emerging entrepreneurs and startups. Data Innovation Bazaar acts as an aggregator that brings together government alliances, businesses and innovators on a unique platform.

“From the world’s first helium-filled hard drive to the latest advancements in 3D NAND technology, we at Western Digital continue to drive innovation to shape the future of data.

NEWS BRIEF // IT WORLD

Digital enablement pivotal to bridge India’s Skill Gap: Accenture in importance across most job roles as intelligent technologies transform the nature of work. It notes that skills such as complex reasoning, creativity, and socio-emotional and sensory perception cannot be taught through traditional teaching and learning.

The report includes a framework that combines a suite of innovative learning methods grounded in neuroscience research to make skills development more effective, enabling organizations to re-skill their people at scale while providing learning experiences that are more tailored to the individual.

A new report from Accenture outlines an approach to bridging the skills gap that, if not addressed, could result in India forgoing as much as US$1.97 trillion in gross domestic product (GDP) growth promised by investment in intelligent technologies over the next decade. The report, “Fueling India’s Skill Revolution,” identifies the skills that are rising

Intel AI to stop Poachers and Protect Endangered Animals in Africa Non-profit RESOLVE’s new TrailGuard AI camera uses Intel-powered artificial intelligence (AI) technology to detect poachers entering Africa’s wildlife reserves and alert park rangers in near real-time so poachers can be stopped before killing endangered animals.

Anna Bethke, head of AI for Social Good at Intel Corporation said, “By pairing AI technology with human decision-makers, we can solve some of our greatest challenges, including illegal poaching of endangered animals.

DIGEST HID GLOBAL EXTENDS HID GOID FOR GOVERNMENT AGENCIES HID Global, announced that its HID goID solution has been extended to provide an end-to-end system for deploying and managing a mobile citizen ID program.

From issuance through verification, HID goID is backed by the same high security standards for data, communication and privacy protection that are used in today’s physical electronic ID (eID) programs.

Key HID goID solution components include an issuance system, utilizing HID Global’s renowned Integrale modular software suite for the management of physical and mobile IDs; a gateway for mobile ID provisioning which can be managed locally by governments or offered as a service; a software development kit (SDK) for the development of the citizen app to meet local requirements.

The solution enables countries to move from paper or electronic documents to mobile IDs, streamlining proof of identity issuance through over-the-air provisioning directly to citizens’ phones.

It protects privacy with end-to-end encryption and four layers of fraudfighting security mechanisms. Citizens can also control the verification data they share. Post-issuance technologies keep mobile IDs current and trustable, and verification can be performed from distances up to 66 feet.

Bridgestone EMEA selects Dassault Systèmes to boost Smart Factory Program Dassault Systèmes is supporting Bridgestone EMEA on its new smart factory program to optimize plant performance by digitally transforming its tire production planning and execution across Europe.

Bridgestone EMEA will use the DELMIA Apriso and QUINTIQ applications powered by the 3DEXPERIENCE platform to manage its manufacturing operations, its production planning and to optimize eight production sites in Europe. All their intelligent connected systems including thousands of machines, devices and sensors, but also Bridgestone employees will be

synchronized in a virtual environment that will provide a single source of real-time data on production and maintenance activities. Bridgestone EMEA will therefore be able to reduce the planning cycle from weeks to days, increase the use of plant assets, and quickly respond to production disruptions using one integrated solution.

“Our smart factory program plays a key role in our enterprise-wide ‘Dan-Totsu’ objective to lead in everything we do,” said Adolfo Llorens, Vice President Manufacturing, Bridgestone EMEA. “Dassault Systèmes’ digital technology will support this mission. By optimizing manufactur-

ing processes at our plants, we can improve decision-making and productivity, and ultimately reduce costs.”

“Speed and agility in industrial manufacturing operations require the complete integration of operations, yet manufacturers struggle with vast amounts of data, fragmented systems, and reactive maintenance practices,” said Philippe Bartissol, Vice President, Industrial Equipment Industry, Dassault Systèmes. “Dassault Systèmes enables Bridgestone EMEA to provide a single view of all sites, processes, operations and planning so that they can continually improve their business.”

JANUARY 2019 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

MANAGEMENT

MANTRA

“If you want to walk fast, walk alone. But if you want to walk far, walk together.” – Ratan Tata, Indian industrialist, investor, philanthropist and Chairman Emeritus of Tata Sons

Staqu TRINETRA assists UP Police to Catch Criminals

Youtube paves way for evolution of Newsrooms globally in era of Video Journalism

In July, as part of the Google News Initiative (GNI), we announced innovation funding to help newsrooms and publishers strengthen their online video capabilities and experiment with new formats for video journalism. Hundreds of organizations submitted proposals through an open application process and today we’re sharing the 87 recipients.

Hailing from 23 countries around the world, they represent a diverse array of broadcasters, traditional and digital publishers, local media, agencies and creators,

but all share a commitment to quality journalism and a spirit of innovation.

Many of these projects are focused on expanding newsroom video operations and trying out new ways of reporting news through video - from reaching younger audiences online to exploring live and fact-checking formats. Other projects look at the sustainability of news organizations, including work on new business models and programs to support a healthy news ecosystem.

Staqu launches TRINETRA, an AI application for the Uttar Pradesh Police Department. The application digitizes and search records using AI and carries records of criminals, assisting police forces at ground zero with real-time information retrieval during investigations, regular checks, verifications, and at police checkpoints. The app was launched under the leadership of Mr. O P Singh, IPS, Director General of UP Police, with Mr. S.K. Bhagat, IGP Crime, and Mr. Somen Barma, SP Crime of Uttar Pradesh police driving the project under their supervision.

TRINETRA equips police forces to carry superior technology in their pockets. With this application, police personnel can easily register or se arch for criminals via simple biometric features, such as images or videos. The app is powered by Staqu’s expertise in facial recognition, visual search, machine learning, and deep learning, works well with low resolution images and videos, and offers better accuracy than any other criminal recognition system.

MediaTek, Google partner to Bring AR experiences to mid-range Smartphones MediaTek completed testing and enablement of AR Core and Google Lens on MediaTek’s high performance Helio P90 chipset. MediaTek worked closely with Google to ensure its newest addition to the successful Helio P series family - Helio P90 - delivers an optimized foundation to enable augmented reality (AR) experiences that transform the way people play, shop, learn, create and experience the world together. To help device makers get AR and Lens devices to market quicker, MediaTekwill provide its

14 ENTERPRISE IT WORLD JANUARY 2019

customers with robust software support, along with a turnkey reference design supporting AR Core and Lens.

MediaTek is enabling this technology across its portfolio and Helio P series with Helio P60, and Helio P70, already certified for AR Core and Google Lens.

AR Core brings powerful AR capabilities to smartphones at Google scale so developers can build captivating mobile AR experiences without the need for additional hardware or complexity.

NEWS BRIEF // IT WORLD

Finesse inaugurates New Office in Dubai Finesse announced the official opening of its new office at DXB Towers, Sheikh Zayed Road, Dubai. The Dubai office will serve as Finesse Global’s headquarter as well as MENA sales and support center.

“This makes a sensible choice for us as well as for our clients.

Being in Downtown makes for easy and faster access for our staff and all other stakeholders, majority of our clients also operate from this area, so our support services can also be quicker and efficient”

says Sunil Paul, Co-founder and COO, Finesse Global.

Ramesh Raju, Co-Founder & CEO, Finesse asserts, “Our objective is to ensure that we are available for our clients and support them with our technical and infrastructure capabilities. We are well equipped to extend our solutions and services to our current and future client companies and envisage extending our business in Europe, UK and other regions.”

Infosys enters JV with Hitachi, Panasonic and Pasona in Japan

Infosys announced the formation of a joint venture with Hitach, Panasonic Corporation and Pasona, strategically enhancing its presence in Japan. Executing on its strategy to help clients navigate their

digital journey, the entity formed by complementary, iconic companies coming together, will accelerate business process transformation leveraging digital procurement platforms for the local and global needs of Japanese corporations.

Infosys will acquire 81% of the shareholding in Hitachi Procurement Service, Hitachi’s fully owned subsidiary that currently handles indirect materials purchasing functions for the Hitachi Group. Hitachi, Panasonic and Pasona will be minority shareholders of the entity.

Infosys will bring its global expertise in procurement processes, consulting, analytics and digital technologies such as artificial intelligence (AI) and Robotic Process Automation (RPA) to the venture.

Dassault Systèmes acquires IQMS

Dassault Systèmes has entered into a definitive agreement to acquire IQMS, a leading manufacturing ERP software company, for $425 million.

With the acquisition of the California-based IQMS, Dassault Systèmes extends the 3DEX-

PERIENCE platform to small and midsized manufacturing companies seeking to digitally transform their business operations.

IQMS’s software– on premise EnterpriseIQ and software as a service WebIQ–deliver an all-in-one solution to mid-market manufacturers for managing engineering, manufacturing and business ecosystems by digitally connecting order processing, scheduling, production and shipping processes in real time. By integrating IQMS’s solutions into the 3DEXPERIENCE platform on the cloud, Dassault Systèmes will provide these manufacturers with an affordable system for operations that improves the collaboration, manufacturing

efficiency and business agility needed to serve their customers successfully. The manufacturers – many of them SOLIDWORKS users – also gain the flexibility to rapidly scale up as a business grows.

“We must no longer think of industry as a set of means of production, but as a process of value creation. This applies not only to disruptive startups and established corporations, but also to the hundreds of thousands of mainstream manufacturers that produce parts integral to the development of new consumer experiences,” said Bernard Charlès, Vice Chairman and CEO, Dassault Systèmes.

JANUARY 2019 ENTERPRISE IT WORLD

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CIO TALK // MARUTI SUZUKI

16 ENTERPRISE IT WORLD JANUARY 2019

MARUTI SUZUKI // CIO TALK

SETTING THE STANDARD FOR THE FUTURE OF INDIAN AUTOMOTIVE INDUSTRY With massive transformation initiatives like Deal Management, Connected Car, Industry 4.0 and Analytics platform, Maruti Suzuki CIO Rajesh Uppal is enabling the influence of technology across the spectrum from customers experience to empowerment of their large workforce as the Indian auto giant readies itself to spearhead the future of the Automotive Industry.

RAJESH UPPAL,

SENIOR EXECUTIVE DIRECTOR (HR &IT), MARUTI SUZUKI INDIA

“We are creating a transformation agenda for Maruti Suzuki which is enabled by technology and we will implement it in the next couple of years. Since our industry is going to grow, we have to support it by transforming the business and IT will be a key element in this.”

Can you shed some light on your transformation journey and key focus areas within it?

We started our transformation journey about 10 years back with the implementation of Dealer Management System which enabled us to understand the customer needs 360 degrees and to make sure that all requirements of the customer are met by our dealerships. Enhancing customer experience has been a big focus area for us. Another important focal area for us has been the shop floor and its automation where Industry 4.0 helped us create a connected shop floor.

This has been important area for us in ensuring that we produce right product at the right time, and for the right customer. The third core area has been our employees. We want to make sure that our employees are enabled with the right products and accurate information to deliver the requirements of customers. This entails collaboration platforms with AI integration in all

our dash boards to ensure that our employees are empowered handle the customers.

With a large workforce, how do you look after the mobility aspect at Maruti?

Mobility has been a very important part of our IT strategy. We have different kinds of work forces and there are different applications to manage them. We have an app for our dealer sales executive where they have all the information that they need to service the customer. Similarly, we have a mobile app for our territory sales managers who manage the dealerships. Then there’s an app for our regional managers and sales team. These are three areas where mobile apps are supporting us.

In addition to this we have created a new digital platform for NEXA. Each one of our NEXA sales personnel has an iPad to work with the customers. This ensures that they can demonstrate the product’s USPs in their conversations with the

customers. All the customer interaction today is digital. We make sure to enable NEXA sales personnel with all the information they need to service customers. This was a big initiative to ensure that we have a digitally enabled workforce.

Please tell us about your experience in developing this Digital Culture?

NEXA was a planned strategy to embrace digitization. All our showrooms are digital per se and all the interactions are on a digital platform.

As part of the strategy, we wanted NEXA to be an evolved and experiential platform. For this, we hired a separate set of managers for NEXA who were trained with a different approach for improved customer experience. We had a partner to help us develop the platform to manage interaction with the customers. All our dealership screens are connected to back-end systems.

Whatever is being displayed at the dealership is JANUARY 2019 ENTERPRISE IT WORLD

17

CIO TALK // MARUTI SUZUKI

being controlled by a central control room. At any given time each screen runs like an individual TV. This way we ensure the right kind message is conveyed to the customers What are your further plans to advance investments in your digital infrastructure on Cloud or On-premise?

IT investment has to keep up with the growth in digital offerings. The choice between cloud or in-house data center depends upon the business opportunity at hand or scalability required. Most of our platforms are running on the cloud. We manage the speed at which are platforms cater to the dealerships. Cyber security becomes hygiene factor when you are using cloud or other digital solutions. We have made significant investments with respect to security.

How has BI and Analytics helped you in improving customers experience?

We recently launched our connected car platform.

We are selling this an accessory in our dealerships which hopefully in future will become an integral component of our cars. Digital connectedness creates a lot of data for us like how the customer drives his car, the health of the vehicle etc. We generate a lot of information from our customer interaction across various channels whether online, through a call centre or Digital. We are working on improving Analytics-based insights on the data gathered from customers. We have started using this data with baby steps to get deep insights. This will ensure we are very prescriptive with the customer in our interactions. In future, this will lead to more customization and individualization where we will be able to give the customer what he wants. We are now in the process of developing such a platform to ensure that our omni-channel gives customers a greater experience.

Can you elaborate a little on the benefits of the Connected Car Platform?

We have an accessory offering called Suzuki Connect. A customer can buy this offering at a dealership and get it fitted in their car. Suzuki Connect helps you keep track of your vehicle’s health all the time. It alerts you with notifications if there is something wrong in your car like whether your battery is down or your driver is over-speeding. In the unfortunate circumstance of an accident, the platform provides us with information from your vehicle which helps us give timely RSA services, alert respective authorities and convey communi18 ENTERPRISE IT WORLD JANUARY 2019

cation to relatives of a crash victim.

How do you manage and make sense of the vast customer data that is ever-growing?

We have various applications to manage our customers be it dealership app, insurance app, loyalty app etc. We have invested into a data clinic platform and also data integration platform so that we get a single view of the customer, understand the needs of the customer and ensure there is analytic support on top of it. This way we can be very prescriptive when we interact with the customer. With that in mind we are working on various platforms to integrate them together and delivered to the customer.

Data Analytics is something that we have been working on for some time now. There is a Central data Analytics team in the company that is looking at various use-cases and its management aspect. They are being trained to understand what to expect from Data Analytics so that we can create the use cases and start working on it.

There are partners we are working with who help us enhance the capability of our in-house team so that we can consistently deliver such projects going forward.

Are you using Robotics or VR for your shop floor operations or training?

Robotics on the shop floor has been a phenomenal success for us. RPA has been one area that we have been investing on in a huge way to ensure that our work force efficiency improves in a big way. Using applications to improve shop floor efficiency has been a big focus for us. We have been automating using sensors and IoT devices on the shop floor level so that we have all the data available to take corrective action on a real-time basis.

How are you using technologies like AI and Blockchain to improve your processes?

AI Is something we are trying to use in many areas right from Bots for employees to Data Analytics based on the data collected from the vehicles or the shop floor devices. When it comes to Blockchain, right now we are at the stage of only exploration to get our ecosystem and partners to sit together and make a business case for investment.

Given the buzz that electric vehicles are creating, what role will IT play the automotive industry?

IT will play a major part as software component of the car is increasing. So all are embedded systems and the software that goes with it will increase with electric and hybrid cars. Cars will become a hygiene factor going forward.

So making sure that the data we get from the connected cars is utilized properly to take the right decisions will be crucial to the customer experience of the car. This is an area where a lot of investment is going to happen in our industry and will be a game changer for auto companies.

What will be the future for cars?

The whole ecosystem will be aligned to connected cars going forward. Thanks to the data collected, drivers will know the amount of fuel required, eating options on the way, details of emergency services etc. This will become mainstay in future. Cars will be integrated with the environment to make sure we get the same experience using location services, based on understanding of customer requirements at a particular time and at the same time ensuring the experience is as personalized as possible. This will be the way in the future.

What is your advice to fellow CIOs? The role of CIOs is to create business value and their understanding in this regard is going to be a critical skill. CIOs can no longer be only technologists but need to understand the business and how technology can add value to it. Ability to decode business requirements and speak the language of business users is an area where CIOs need to keep developing their skill-set. They need to ensure that new age ideas come into the business. I can’t just adopt a technology solely because it is there in the market. A CIO has to solve business problems. That is the role he has to play and the capability he has to create.

Over the next two years what are the projects that are in the pipeline?

As an organization, we are going to scale up. We see the auto industry expanding in a big way. That has its own challenges for an organization to work on. We are working on many expansion projects.

Along with that we also have to transform to be able to do our business. We are creating a transformation agenda for Maruti Suzuki which is enabled by technology and we will implement it in the next couple of years. Since our industry is going to grow, we have to support it by transforming the business and IT will be a key element in this.

PERSPECTIVE 2019

END-TO-END CUSTOMER EXPERIENCE WITH CONNECTED DEVICES WILL REVOLUTIONIZE CUSTOMER RELATIONSHIPS With Industry 4.0 today becoming very significant with technology innovations such as cloud computing, IoT, AI and blockchain, CRM is the new center of gravity for businesses and the digital accelerator driving customer experience and growth.

“In 2019, we will see more companies deploy the right technologies and implement the right processes to seamlessly connect customer data.

Experiences powered by AI delivering automation and personalization will enable companies move faster and work more efficiently.”

How do you expect the year 2019 for India from the industry growth perspective?

The CRM industry has changed considerably over the past decade. Cloud services are now standard. Globally, CRM market potential is projected to be $82B by 2025 and growing at 12% annually (Seeking Alpha). Today fourth industrial revolution has become very significant with technology innovations such as cloud computing, IoT, AI and blockchain. Customer Relationship Management (CRM) is the new center of gravity for businesses and the digital accelerator driving customer experience and growth. As every company is looking to grow by connecting 1:1 with customers, employees, partners, supply chains, patients, students, etc there has never been a more important time to deploy CRM. IDC’s recent report states that CRM will be one of the top opportunity areas for the vendor community for the period of 2017-2022. This indicates how Indian organizations are emphasizing more on enterprise applications for business processes efficiency which will continue to flourish in the coming year.

DEEPAK PARGAONKAR

SENIOR DIRECTOR - SOLUTIONS ENGINEERING, SALESFORCE INDIA

Which verticals are likely to invest more in 2019?

A great CRM can help any company market to new customers, close the deal, and provide excellent customer service. We saw great traction across all segments but over the last few years, BFSI and Manufacturing have showcased increased attraction and adoption of CRM. India is a nation in a constant state of reinvention, from being a technology greenfield to innovating as a mobile-first nation with a vibrant startup ecosystem. Customer expectations are changing, 87% of customers in India, say their standard for good consumer experiences is higher than ever (Salesforce State of Connected Customer Report).

And in the information age, that means having in-depth knowledge of each customer’s industry, taking a tailored approach, and doing it all faster than ever before. We will look at completely re-imagining what technology can do for certain industries particularly, BFSI, Manufacturing, Hi-tech, and Retail, delivering the power of the Salesforce platform to drive innovation, business growth with scalable industry solutions.

Which technologies are going to gain prominence in 2019, therefore gain more investment from the industry?

Today, every company wants to deliver connected customer experiences across channels and departments. Even small and medium business enterprises have today realized the importance of customer relationships and also understand that technology enables them to chart a more effective growth path for themselves. Therefore, companies are increasingly turning to Salesforce to accelerate their digital transformation journey to deliver intelligent and connected customer experiences across every touch point. A customer-centric digital transformation is essential to drive business value, growth and success for our customers.

Digital transformation is not just about taking some processes; it is beyond that. That’s where we start talking to people about the fourth industrial revolution. Today, customers can look at data in different ways, and we are helping them by bridging the gap between an organization and its To read the complete article, log on to www.enterpriseitworld.com JANUARY 2019 ENTERPRISE IT WORLD

19

INTERVIEW // AMITY

BRINGING INNOVATION AND SPECIALIZATION TO INFORMATION SECURITY

Managing one of India’s biggest Educational Institution’s IT infrastructure and keeping it running securely if not an easy task, as Amity University CIO Dr. JS Sodhi explains the effort, specialized approach and focus on innovation that has helped him live up to the challenge to give the most flexible and smooth user experience in a highly secure environment.

Can you shed some light on the Digital Transformation journey at Amity University?

Digitization is the new mantra today and is of paramount importance in any domain. In Academics, it is crucial because the customers we are dealing with are students who are a tech savvy lot. How digitization can transform the environment of education is our biggest concern.

We started the journey by making our campuses and classrooms smart. It starts with bringing basic audio/ video facilities to the classroom and bringing the complete academic syllabi on a digital platform. At Amity, the online experience starts as soon as you fill the admission form and continues with the application and interview process, to attendance and classroom assignments. Our digital platform, the Amizone is a single point of access for all the stakeholders including students, staff, faculty, parents and even the alumni.

How do you manage such a vast IT infrastructure that caters to thousands of students and multiple campuses?

Our Noida campus alone has over 40,000 users.

We have around 1000 plus cameras deployed for surveillance which constantly send audio video streaming feed. To run such a large infrastructure, with many applications, you need to have a basic IT setup laid. We have our own data center which is located in this campus itself. Whether it is virtualization, storage, network, gateway level security or bandwidth, we deploy the latest technologies. Our datacenter is ISO 27001 certified for the last 8 years. We have a 6500 series CISCO switch as our core switch, with 2000 mbps bandwidth coming to the datacenter. We have fiber connectivity between our Datacenter and various blocks, with dedicated MPLS between 20 ENTERPRISE IT WORLD JANUARY 2019

this datacenter and other locations. We webcast of our events and lectures live, and broadcast them to other Amity campuses. Such solutions which enhance user experience at grass root level are only possible if you have the basic infrastructure.

A user, whether it is office staff or student, doesn’t care if you are using a HP server or IBM Server or avail bandwidth from Airtel or Sify.

They are concerned with how their user experience is. It is important for an IT Team to make their end-user experience great. Almost 10 years, we spent 2-3 years in creating and designing our IT infrastructure. The infrastructure keeps on upgrading every day, with various IT solutions which ultimately enhance the end-user experience. We have a complete centralized system, where we collaborate with partners but IT is managed through our own team. We believe in doing everything in-house by making specialized teams.

Right now we have 200 plus IT Team, dedicated for all the IT support across Amity Campuses.

How do you manage the security aspect in your organization?

Information security is a domain that is constantly evolving every day and very crucial for us. Initially, we implemented a CoE for Security which did a lot of R&D work. Now it is a separate company called Cyborg Cyber Forensics and Information Security which is leading the cybersecurity initiative of all Amity Group. It is a part of Amity Incubator Startup Company, wherein we are doing a lot of niche research. We came up with ATPs, which we developed on a Honeypot technology to capture zero day malicious definitions and do a state of the art malware scan in which we do reverse engineering of these malicious definitions. We also have a forensics lab where we closely work with few law enforcement agencies resolve Cybercrime cases.

What is your reflection on the current state of cyber security in India?

A lot of serious thoughts and discussions have been initiated in the last couple of years around Security in India. There has been a lot of development at the government end to secure the national critical infrastructure. Enterprises however, still need to put in more effort.

Cybersecurity is the choice topic at conferences, but at the ground level not enough work is being done. Companies are still struggling to resolve basic security violations. There are two types of organizations, one who know they are compromised, and one who do not know they are compromised. A very different thought work is required in cybersecurity today. In most companies, it is an additional responsibility of the CIO. There needs to be a separate, dedicated team. That’s the exact reason behind CoE or CCF as a different company. So security always remains our prime concern, and we keep on doing lot of research in this domain. Recently we have developed and deployed a SOC, where all kinds of locks, at our gateway level or the anti-virus server, firewall gateway. All these locks are being critically analyzed, and we are coming out with remittance solutions all the time.

Can you elaborate on the National Cyber Alert System you have developed?

The National Cyber Alert project is based on our Advanced Threat Protection (ATP) Sensors.

These sensors are developed in a unique way.

Generally, the gateway devices installed in any corporate network like firewalls stop malicious acts. But these ATP sensors are designed in a way where we have created a sandbox into these ATP sensors where they welcome attacks instead of stopping them. So an attacker thinks he is successfully able to intrude into a network, but the attack happens in a sandbox rather than a live network. As soon as the attacks enter the sandbox, it starts logging all activity. All these locks are reverse engineered to find out critical information about the attackers, like the IP, latest technologies in which malicious codes are being generated.

All this information is important in keeping up with hacking community. These ATP sensors are deployed at various locations which help us in creating intelligent information to predict the kind of attacks and trace them back. This complete project becomes the National Cyber Alert System which predicts attacks that can happen in To read the complete article, log on to www.enterpriseitworld.com

AMITY // INTERVIEW

DR. JS SODHI

GROUP CIO AND SVP, AMITY EDUCATION GROUP AND EXECUTIVE DIRECTOR, CYBORG CYBER FORENSICS AND INFORMATION SECURITY

“Cybersecurity is a specialist domain. We cannot expect the CIO or CISO of an organization to become an expert of Infosec organization to become and

forensics and perform research as regular work.

It needs a very focused and dedicated approach.”

JANUARY 2019 ENTERPRISE IT WORLD

21

COVER STORY

CIO ASPIRATIONS AND EXPECTATIONS IN As we enter a new year, 2019 promises to be a disrupting point in Enterprise technology space with big digital initiatives in pipelines and plans of CIOs. Technology vendors and partners play a big part in fulfilling project aspirations and CIOs are counting on their partners big time to help them not just achieve the expectations of business but even surpass them.

22 ENTERPRISE IT WORLD JANUARY 2019

COVER STORY

T

he CIO community envisions bringing more modernization both in attitude and IT Operations to incorporate the future vision of the company in projects. The financial markets have become extremely volatile which has added stress and anxiety at the top leadership level to decide organization focus areas and investment plans. CIO plays a critical role in Digital Transformation and are awaiting programs and investments in previous years should now demonstrate some tangible results in 2019.

DIGITAL TRANSFORMATION ASPIRATIONS 2019 Digital transformation requires fundamentally reworking business models and processes to promote customer engagement and employee empowerment in the organization. CIOs are vying to shift from a Platform centric approach to IT to people centric IT. A number of solutions and technologies are being brought into a single Platform of data repository and single source for all analytical reports etc. The aim is to make processes as simple as possible and enabling the workforce to be in the same phase and frequency of understanding the KPIs. Enterprise IT Teams are reviewing programs to ensure they are aligned with strategic goals.

CIOs are hoping for transformation projects to better demonstrate tangible results in 2019.

Investments in customer experience, analytics and emerging technology are being taken seriously to provide competitive advantage.

With customer experience at the fore of digital transformation, CIOs are conducting surveys and studies to understand end user satisfaction and pain points. They have plans to invest in re-skilling of IT Team and empowering them with capabilities to perform organization wide Digital Transformation.

This involves bringing processes from manual to autonomous by using IoT, soft BOTs for repetitive jobs JANUARY 2019    ENTERPRISE IT WORLD 23

COVER STORY

DEEPAK KALAMBKAR HEAD IT, MARVEL DATA SERVICES

“We want to make operations and processes as simple as possible and ensure more efficient business through optimization at various levels. We are on course of achieving this with the help of our in-house IT team.”

ANAND RUHELA HEAD IT, KWALITY

“With the intent to bring more modernization both in attitude and IT operations that incorporates the future vision of the company,

we have many initiatives in plan and budget is not an issue for innovative implementation.”

to eliminate personal dependency and bringing all desk-based activities to handheld mobiles to enable more mobility. Another crucial aspect is defining and implementing security roadmap.

Enterprises are struggling to keep pace with digital transformation which is increasingly obsolete, and with clients increasingly demanding more quality and speed, they are trying to be more future aligned to chase business objectives.

PROJECTS IN PIPELINE The CIO initiatives that are in the pipeline range from basic process improvement to complete process disruptions across the spectrum.

These include migrations from On Premise to cloud based applications. Applications include employee central performance management, goal management, compensation management, succession planning, supply chain management.

Changing employee and customer expectations are driving digital transformation initiatives, and organizations are realizing that the needs of customers should be put first. Customer engagement is a pivotal issue which is being tackled by enterprises across the spectrum. Agile and DevOps are the key to Digital transformation and organizations are focusing time and effort in 24 ENTERPRISE IT WORLD JANUARY 2019

re-skilling their employees for agile development methodologies and learning DevOps processes.

Agile development methodology is being included on agendas, which is a signal of the importance of making the required technology and cultural changes in the organization.

Digitalizing core business is on the up and is not just about rolling out new IT projects; but about fundamentally transforming the business to make it leaner, more agile, and cost effective.

Digital efforts can produce the biggest changes in performance and value for our customers not only in marketing but also in operations and the back office.

CIOs today also have answerability regarding how investments in customer experience, analytics, and emerging technology are at least starting to provide competitive advantages and employees have to be regularly involved in these awareness.

CIOs should build relationships with various business unit executives and also agree upon their priorities.

Projects under implementation stage or planning have been based on the business need with clear ROI and benefits before we start the projects. However, a significant IT skills shortage, not just of software developers but across the

ARVIND KUMAR DIRECTOR IT & INNOVATION, ELIOR INDIA

“Timely project delivery is a major concern from vendor and we are trying to get hold as this is major key area for any project.

Vendors can add more value by improving on delivery timelines and maintaining same amount of quality.”

COVER STORY

BOHITESH MISHRA COO, XIPHIAS SOFTWARE

AJAY YADAV REGIONAL HEAD IT, ARIL

“Challenges we faced this year include price issues, delivery commitment and project satisfaction. Vendor must evaluate if the innovation is relevant for User Organization before proposing the

“2019 will show a promise of business leaders working together closely with IT teams and other operational departments to fully understand what is needed to create real change and innovation in the organizations.”

solution and maintain fiduciary responsibilities.”

“By keeping good relationships with vendors, projects yield number of benefits like fulfilling internal audit requirements,finding

VIVEK DHARIA CIO, KNP SECURITIES

board, is impacting digital transformation efforts for a number of enterprises.

TECHNOLOGIES CIOS WANT TO EXPLORE Technology trends are evolving at a rapid pace today where lifespan of some trends can seem out of date before they even go live. CIOs are studying and watching technology trends in 2019 such as AI in recognition, speech and decision making, Internet of things, Machine learning Projects, Robotics, Big Data, Business Intelligence, Cloud

ways to reduce cost and improving quality. We have developed vendor management strategies to ensure this.”

Computing and Mobility. MDM Solutions are going to be a mainstay in the IT community moving forward, owing to the evolving technology sphere and changing perceptions of business dynamism. Technology Refresh is another big area with the digital disruptions making a number of deployments obsolete. IoT, AI, ML and most importantly IT security is being revamped to sustain and enhance secure environment.

Internet of Things deployments have started to deliver ROI for most of us and some of our clients have also started to see a positive impact

on corporate profitability from their Internet of things (IoT) implementations and we expect this trend to accelerate in 2019. CIOs are continuously expanding utilization se of IoT in our business.

Business Intelligence has the potential to be highly disruptive to many products, services and business operations. To get started in Business Analytics, organizations need to review enterprise data sources that may be used in AI or machine learning models. While it may take many organizations sometime to develop a strategy, identify partners, find talent and select technologies to experiment with BI, they can start some of the pre-work by cleansing data and investing in data governance programs. If this data hasn’t been normalized, cleansed, and connected to data sources, then it will be difficult to use in AI and machine learning experiments. We shall focus of use of various BI models for our various business lines.

In 2019, Data analytics tools, AI and machine learning will all play an important role in grabbing data and making better use of it to meet their business goals. While still a relatively new technology, I am sure Blockchain will have more impact in 2019. Blockchain started as a technology to make online financial transactions more secure is now slowly melding into a number of other potential possibilities for various industries and that’s where much of the trend will see the focus in 2019. We plan to use Blockchain for our secured self-service payment and training kiosks.

Businesses with significant legacy tools and data-entry workflows can look at robotic process JANUARY 2019 ENTERPRISE IT WORLD 25

COVER STORY

DV SESHU KUMAR ASST. VICE PRESIDENT – IT HEAD, ORIENT CEMENT

“Vendors and partners are important in achieving the targeted technology implementation where they can bring lot of knowledge and use cases

CHITARANJAN KESARI HEAD IT, KANAKIA GROUP

“Vendors and partners can improve their value contribution to technology initiatives and ensure a continued and and fruitful

along with them to help during the implementation and after implementation.”

relationship with CIOs through increased collaboration and by being equal participants in the evaluation.”

automation (RPAs) tools to reduce the number of manual steps. Businesses investing in data science and artificial intelligence programs can look to automate data flows with data integration tools while those investing in IoT should consider data streaming platforms.

Another focus in 2019 shall be cybersecurity and data privacy issues which pose significant stumbling blocks to digital transformation efforts. Organizations shall focus on their data governance efforts and shifting from reactive cybersecurity to proactive measures that prevent attacks. Creating single data repository by using required technologies to pull the data from different data sources is a core initiative for a number of CIOs. Projects also include building Analytical tools to address all KPIs and visibility across the organization. Digitization is also an area where we are concentrating more towards logistic integration etc.

Job automation is big as enterprises are looking at saving up to 50 % of their manual work and redundant tasks. CIOs are all set and are preparing for the next wave of autonomous vehicles, robots, and smart electronics, the demand for AI. Machine Learning, Cognitive technologies aided by bots and machine learning, are adding value as organizations strive to find the signals in the 26 ENTERPRISE IT WORLD JANUARY 2019

noise.

WHAT CIOS EXPECT FROM VENDORS AND PARTNERS IN 2019 With the Digital Transformation journey, an organization and its CIO have to make sure that key contributors are there not just for the ride but add substantial value and expertise to the projects. CIOs have been developing vendor management strategies where are trying to make a proper structure to evaluate best deals, receive proper support, make a vendors selection criteria, manage vendor relationships, bring deployment needs in sync with budgets, and determining user requirements among other parameters. Having good relationships with vendors yields number of benefits like fulfilling internal audit requirements, finding ways to reduce cost and improve quality.

CIOs today face a number of challenges with respect to their dealings with vendors, namely consistency in services, availability of technical support, and reliability. Vendors can play the role of strategic partners with customers by offering comprehensive technology solutions by understanding their requirement in depth. They have a more critical role to play as a business partner in the digital transformation journey.

MANOJ RANA DGM IT, BIRA91

“Vendors should be well versed with the technology roadmap of the customer for sale level with global methods in place.

They should have a strong footprint while suggesting or implementing technology solution, keep in mind existing systems.”

COVER STORY

SOURABH TIWARI CIO, OVERSEAS INFRASTRUCTURE ALLIANCE

“Vendors need to act as active stakeholders in the organization and should take responsibility for projects at individual level. A

SHAILENDRA CHOUDHARY VICE PRESIDENT AND HEAD IT, INTERARCH BUILDING PRODUCTS

“Vendors should focus on quality to ensure they get business in future not only with existing customers but also getting reference from others if the vendor is

serious about the quality they deliver, they won’t have a problem in specifying it in the contract.”

SRINIVASARAO MUPPANENI CIO, THE TELANGANA STATE COOP BANKS

Vendors need to spend more time and effort in an organization’s digital transformation journey to ensure a satisfied customer that will be retained in future.

In a large enterprise, there are different vendors working for different solutions. Challenges faced in this regard are specific expertise vendors who do not have enough knowledge of the connected domains, something which is more and more prevalent with the amalgamation of different digital technologies. A number of times vendors simply lack ample and adequate understanding the business need. Vendors and partners are important in achieving targeted technology implementation. They can bring lot of knowledge and use cases along to a customer, which will help CIOs in understanding improvements and innovations during the implementation and after

“We are not fully satisfied with vendors with major challenges being lack of required skill set and delivery timelines. Vendors should build on delivering

innovative solutions and improve their deep understanding of the organizational requirements.”

good technology partner should provide return on investment and total cost of ownership for long terms.”

implementation. Other prevalent issues are lack of subject matter expertise, scope limited to one location, challenges due to integration of cloud technologies with co working locations and regional branches. Vendors should be well versed with technology roadmap of the customer CIO for adding significant value. They should ensure they have a strong footprint while suggesting or implementing technology solutions while keeping in mind existing systems at the customer.

Poor communication is one of the biggest project management challenges that get in the way to deliver projects successfully. No matter if you are giving instructions, asking question or seeking information, there’s always a challenge to provide clear and open communication. Vendors must determine proper communication flows for project members and develop a way to inform what CIO of the needs of project members.

Vendors need to sit down with CIOs and come together on the same page on how they can create value for the customer. It is not just about the lowest price as that almost always delivers the lowest quality. Vendors should focus on quality which is crucial for customer retention in future, not only with existing customer but also getting reference from other CIOs. Another thing that CIOs expect is that the Vendor delivers quality and doesn’t shy in specifying the quality details in the contract. They need to provide ROI and TCO for long terms with the required skill set at their end and strictly adhere to delivery timelines with To read the complete article, log on to www.enterpriseitworld.com JANUARY 2019 ENTERPRISE IT WORLD 27

INDUSTRY INSIGHT

CTRLS EMERGING AS THE WORLD’S LARGEST

HYPERSCALE

TIER-4

I

DATACENTER

PROVIDER

t is estimated that ninety percent of world’s data has been generated in the last three years.

India has witnessed rapid explosion of data. In the year 2010, India was estimated to have generated 40,000 petabytes of data while the same is estimated to cross 2.3 million petabytes by 2020 that’s a whopping fifty times growth in just about nine years. This is attributed to internet penetration and deployment of the technology both within businesses and homes through broadband with five hundred million internet users, 226 million social media users, 339 million smartphone users. New technologies such as cloud (SaaS/PaaS/IaaS) in various adoption models such as public, private/hybrid, community clouds along with rapid deployment of IoT (Internet of Things), artificial intelligence (AI) combined with big data analytics are driving rapid growth of data.

DATACENTER OUTSOURCING AND EXPLOSION OF DATA

A recent survey indicated that sixty five percent of the

businesses are planning to outsource their on-premise datacenters. This being what it is, data localisation is likely to be a reality in the next couple of months as the Indian government is planning to pass the bill. With this most businesses operating in the country will have to ensure that all data stored outside the country is re-located back to India and hosted locally in the Indian datacenters. Our independent survey has also indicated that the datacenter requirements in the country is likely to cross 30 million square feet by 2030.

To address the growth due to data localisation, cloud, IoT, AI, smart cities, connected everything India requires large capacities and it appears that Hyperscale datacenters with capacities of over 5,000 racks, 50 MW and above could be the answer to the data explosion in the country as the internet user base is likely to cross 1 billion by 2025, connected devices (IoT) are likely to surpass 2 billion by 2020 from the current 200 million.

centers Ltd – Asia’s Largest Tier-4 Datacenter, who is planning to enhance its capacity in the country from the current one million to five million in next two years. The company is planning to build the World’s largest Tier-4 Hyperscale datacenter facility in India. It has chalked out plans to build a 100 MW (1 Million square feet) Tier-4 Hyperscale datacenter in Mumbai, a 150 MW (2 Million square feet) Tier-4 Hyperscale datacenter facility in Hyderabad and a 70 MW (1 Million square feet) Tier-4 Hyperscale facility in Chennai. All the three facilities are likely to be operational in the next thirty six months.

CtrlS is now emerging as the World’s largest Tier-4 Datacenter player and a major player in the hyperscale datacenters worldwide. Currently, the company has seven data centers spread across Hyderabad, Mumbai, Noida, Bengaluru and Chennai and operates around 1 million square feet.

India will be a $4.5 billion data center market by 2018 and will reach $7 billion by 2020. The current leading players in the market include CtrlS, NTT Communications (Netmagic), Sify, STT Media while other emerging players are Pi Datacenters, Nxtra Data, ESDS, NxtGen. The total industry footprint is pegged at 5 million square feet while the on-premise market is estimated at 5.9 million. The datacenter footprint – both service providere and on-premise has grown from 1.7 million sq. ft. in 2007 to 10.9 million sq. ft. in 2018. BFSI, Telecom media and entertainment, ecommerce and retail are major consumers of datacenter space in India.

CtrlS alone is planning to create a foot print of additional 4 million square feet and is likely to emerge as largest player with 5 million square feet. The company is additionally planning to power its Hyperscale datacenter

NEW HYPERSCALE FACILITIES PLANNED BY CTRLS 150 MW

2 million sq. ft. Tier-4 Hyperscale datacenter in Hyderabad

100 MW

1 plus million sq. ft. Tier-4 Hyperscale datacenter in Mumbai

70 MW

1 million sq. ft. Tier-4 datacenter in Chennai

HYPERSCALE DATACENTERS

One company which has foreseen the future needs of the country and is taking a leap of faith is CtrlS Data-

The company is soon planning to launch its 15 MW (150,000 Square feet) datacenter in Mumbai

MR. SRIDHAR PINNAPUREDDY

FOUNDER AND CEO AT CTRLS DATACENTERS

“Thanks to the Indian Government, data localization will soon become a reality.

In fact, most of the businesses will now have to host the data locally in India, be it a bank, insurance, financial services or an ecommerce company – they will now have to comply with the guideline of RBI and Government of India. This is one of the key drivers for growth in India besides, cloud, IoT, Big Data, Analytics etc”.

28 ENTERPRISE IT WORLD JANUARY 2019

INDUSTRY INSIGHT

GROWTH OF HYPERSCALE DATACENTERS WORLDWIDE Year

Number of Hyperscale Datacenters Worldwide

2015

259

2016

338

2017

386

2018

448

2019

509

2020

578

2021

628

Source: Statista.com It is reported that 90% of all infrastructure is likely to be deployed in Hyperscale datacenters by 2030. facilities with Solar power

KEY DRIVERS FOR GROWTH OF HYPERSCALE DATACENTERS IN INDIA l l l l l l l l l l l l

Outsourcing of On-premise datacenter Data localization driving in-country data hosting Billions of connected devices (30 billion IoT devices by 2020) Explosion of Data (90% of world’s data generated in last 3 years) Cloud (SaaS, PaaS, IaaS adoption by enterprises, government and SMEs) Global cloud traffic likely to cross 14.1 ZB (1.2 ZB per month) by end of 2020 IP traffic Growth (2.3 Terabytes by 2020) Automation in BFSI/ /Mfg/Healthcare/Telecom/ IT etc Smart Cities, Smart Cars, Smart Devices New Technologies such as AI, Analytics, Big Data etc Internet of Things (IoT) Connected Cars, Vehicles

l l l l l l l

Connected Machines Connected Healthcare Connected Building Connected Traffic Junctions Connected Buses/Trains Connected Electricity, Water Meters Connected Everything

“Our Hyperscale Datacenter building exterior shall be covered by Solar Panels – making it a Hybrid Datacenter powered by Solar and conventional power both. We are investing heavily in Solar Power for our Datacenters – making them Eco-Friendly and Green Datacenters eliminating carbon footprint”, says, Sridhar Pinnapureddy.

CtrlS is soon launching its second Tier-4 datacenter in Mumbai – This facility is powered by 15MW power and spread across 150,000 square feet.

“The tower (which is Navi Mumbai’s tallest building) has been completed in a record 120 days, while usually, it would take at least twenty four months to complete such a facility, said Sridhar Pinnapureddy.

LIKELY BENEFICIARIES OF HYPERSCALE DATACENTERS

Current on-premise datacenter users who plan to outsource will find hyperscale datacenters as fresh breath of air – with large scale format, high power racks, carrier neutrality, automated scalability (SDx), robust security, pollution free facilities.

The other companies who will evince interest in hyperscale facilities include social media companies such as Google, Facebook, WhatsApp, Youtube, Pinterest, Instagram, Twitter, LinkedIn who have millions of customers in India and they will now be compelled to bring the data back to India due to the data localisation policy.

RBI had recently compelled all financial services to host the data within the country and almost all of them have localized the data by 15th Oct 2018. Reserve Bank of India in the month of April 2018 had given six months time to all global payment companies operating in India to store transaction data of Indian customers within the country. All such players in BFSI, Media, Manufacturing will soon benefit from hyperscale datacenters.

With the emergence of new technologies, need for CIOs to focus on their core business, growing ask by shareholders for a higher return on investment, sustained need for IT and business aligned and scalability of

CtrlS Mumbai (Phase II) Tier -4 Datacenter

infrastructure in line with business growth, compelling need for in-country hosting due to data localisation laws, there is a growing need for Hyperscale datacenter facilities in the country, this hyperscale format appears to be the answer to the latent demand in the market and CtrlS stands well poised to stay ahead of the race to meeting the needs of customers.

BS RAO

VP-MARKETING AT CTRLS DATACENTERS

“In fact, today there are just over 25 Tier-4 datacenter operators across the globe and the largest player would have a footprint of approximately one million square feet.

However, CtrlS will soon enjoy a cumulative footprint of 5 million Tier-4 datacenter space spread across 10 datacenters in India – thereby emerging as the World’s largest Tier-4 Datacenter. We are witnessing rapid growth in our business due to cloud, IoT, Big Data, AI, Analytics) combined with data localization. Our hyperscale facilities are designed to address the current and future demands of companies across BFSI, Social Media, E-Commerce, retail, telecom, IT/ITeS, media and entertainment etc.”

JANUARY 2019 ENTERPRISE IT WORLD 29

PERSPECTIVE 2019

OPEX MODEL IS CURRENTLY THE MAJOR HEADACHE OF A CIO IN INDIA. India is going to see IoT play a crucial role this year along with Machine Learning, ERP implementation and robotic automation.

Infrastructure players are gearing up to offer strong and robust platforms for all these new generation technologies.

How do you expect the year 2019 for India from the industry growth perspective?

Now-a-days when we generally talk about 2019, the first thing which comes to our mind is the 2019 general elections but evidently it is also going to be an important year from an industry point to view. Since the last decade, we have seen a lot of corrections that has happened in the industrial sector, equity markets and banking sector in regards to certain trends or processes because a lot of things were heading in the wrong direction which are now being corrected. In 2011-2012, I noticed a trend among small industry owners who wanted to cease their operations and get into real estate because they thought this field has a lot of money to offer. Obviously this did not go as planned because the real estate market collapsed post 2013. Similarly, there was another trend where certain industrialists wanted to take huge debts and run their businesses but later they were denied to draw more debt because of huge losses.

And then there were genuine industries which needed small funding for their business but never got any. So a lot of rectification has happened over the years, which has now finally set the tone for aggressive growth of industries. Today I see new generation start-ups and small industry owners who are very well aware of their goals and thus work passionately rather than getting into realestate or Share Market or switching their field and hence this is exactly why the future of industries is shaping up nicely and we can see double digit growth in 2019.

Do you think 2019 election will slow down the market growth in India therefore the investment on technology from the industries?

The entire election season or the government which wins is hardly going to make an impact on the industry or the industrial growth because 30 ENTERPRISE IT WORLD JANUARY 2019

certain policy corrections which the economy needed has been done and implemented.

Banks will have the required money back with them to lend it to organizations and industries because the Supreme court and RBI has very stringent policies and are now better at monitory decisions. Henceforth, any new government which wins the elections won’t be able to make colossal changes and so nothing much would be changed. The 2019 elections don’t mean much to me considering the industries are moving in the right direction. Looking at India’s rapid growth, we have more than 100 crore people amongst us with Millions of them seeking to be entrepreneurs and industrialists and they are definitely going to positively shape India’s future.

Which verticals are likely to invest more in 2019?

This year a major part of investment would be reserved for the infrastructure growth in the country. Infrastructure investment in India is lagging 20-30 years behind top 2 developed countries and that is why we need to continue with major investments for building road and rail networks so that the entire investment project boosts the industries to focus on road transport.

I predict 2020 will be the year where we are going to witness huge investments in the aviation industry. Technology is one such area which is going to see a lot of investments due to new generation developments which are crucial for the growth of IT scenario in India. We have power supply 24/7 and mobile networks which has put our entire backbone in place so that technology can start transforming India which will also drive the growth for small industries from next year onwards.

How IT Infra market is going to evolve in 2019?

The IT infrastructure market is going to see

double digit growth next year and the cloud market is definitely going to witness more than 50% growth in 2019 due to majority of businesses which wish to move on a Pay-Per-Use business model, Pay-Per-Consumption business model or an OPEX business model because they desire to stay CAPEX lite. A business grows much faster if it is CAPEX lite and if you invest less in plant and machinery and more in promoting your business. So next year the IT infrastructure market is going to proliferate and if India is set to become a 3 trillion economy in the next 2 years, then IT infrastructure is definitely going to play a very crucial role in this expansion.

At ESDS we offer cloud services to our customers such as Infrastructure as a Service and Platform as a Service which enables them to make their technologies relevant to their end customers. In 2019 our focus would be to enable a very strong platform and infrastructure to ensure that the ISVs and technology providers focus on special business cases as we help them reach the end customer by rolling out our services very efficiently. We are going to see IoT play a crucial role next year along with Machine Learning, ERP implementation and robotic automation and so we are prepared to offer a very strong and robust platform for all these new generation technologies.

What kind of potential challenges do you foresee for the year from the Enterprise Infrastructure point of view?

India has always been a price sensitive market and the issue goes deeper and deeper when govern-

PERSPECTIVE 2019

PIYUSH SOMANI

FOUNDER, MD & CEO, ESDS SOFTWARE SOLUTION

“Next year the IT infrastructure market is going to proliferate and if India is set to become a 3 trillion economy in the next 2 years, then IT infrastructure is definitely going to

play a very crucial role in this expansion.”

ment organizations and SMEs negotiate very intensely while procuring infrastructure. We see multiple rounds of negotiations which are carried out between the officials and lenders before procuring a product, which dent the future hopes of Indian organizations while converting a deal.

Currently there is no trace of equity infusion from foreign players in Indian firms and our banks are not able to lend huge amounts to industries because businesses are not making the kind of profit they should make in India.

The big IT firms of India are making a fortune in foreign markets but are not able to do the same in India due to the price sensitiveness culture in Indian enterprises.

So the change needs to happen soon or else the Indian enterprises will face serious consequences due to price sensitiveness among Indian enterprises, government and SMEs. Q7. What are the major CIO challenges for 2019, how would you mitigate and stand different from the competition?

Consolidating the infrastructure and technology landscape, optimizing the cost and implementing next generation technology on an OPEX model is currently the major headache of a CIO in India. Currently in India the CIOs want all these things from a single service provider and so they are on the look-out for the best cloud service provider who will take care of all these things for them. Multinational Cloud service providers who have entered India are now starting to offer lucrative schemes and these CIOs find it very difficult to refuse these offers due to the brand name and the value they add to their business. But in future when these foreign CSPs hike their prices and increase costs on services, the CIOs are left in a very difficult position because they need to shell out a lot of money to keep using their services.

JANUARY 2019 ENTERPRISE IT WORLD

31

PERSPECTIVE 2019

INDIA’S COLOCATION AND MANAGED HOSTING MARKET IS EXPECTED TO REACH REVENUE OF 2 BILLION DOLLARS IN 2019 2019 is going to a critical year for India for the simple reason that from this year onwards India will strive to keep its 7%+ growth intact. In the large scheme of things DC growth and XaaS play would be major triggers.

NITIN MISHRA

SENIOR VICE PRESIDENT & CHIEF PRODUCT OFFICER –NTT COM-NETMAGIC

“About 45% of the IT budget in Indian organizations is being earmarked to optimize traditional IT infrastructure, develop highly skilled talent, and innovate digital processes that can make business adaptive and resilient.”

How do you expect the year 2019 for India from the industry growth perspective?

Innovation and agility should be the essential ingredients in 2019 for technology companies to gain a competitive advantage. According to Gartner, Inc., the worldwide IT spending is projected to total $3.8 trillion in 2019, an increase of 3.2% from the expected spending of $3.7 trillion 32 ENTERPRISE IT WORLD JANUARY 2019

in 2018. Estimates also indicate that enterprise software spending will experience the highest growth with an 8.3% increase in 2019. Softwareas-a-service (SaaS) is already driving growth in almost all software segments. Apart from this, Cloud software will see a growth of more than 22% this year. A TechSci Research report indicates that the data storage market in India is projected to register a CAGR of more than 7%

by 2021 due to continuing surge of structured and unstructured data, increasing demand for high performance external drives, and declining cost of data storage devices in the country. Cloud computing is going to become indispensable and everything-as-a-service (XaaS) solutions will improve user access to cutting-edge technologies and services. This is also the year when companies will start exploring blockchain technology with

PERSPECTIVE 2019

identity/privacy protection becoming a prime concern in today’s scenario.

Which verticals are likely to invest more in 2019?

IT sector capabilities are expanding due to new niche segments. Service providers are working towards creating new digital solutions and technology verticals to serve industries including healthcare, finance, transportation, and manufacturing. About 45% of the IT budget in Indian organizations is being earmarked to optimize traditional IT infrastructure, develop highly skilled talent, and innovate digital processes that can make business adaptive and resilient.

Which technologies are going to gain prominence in 2019, therefore gain more investment from the industry?

India’s colocation and managed hosting market is expected to reach a revenue of 2 billion dollars in 2019. Over the next four years, the cloud computing-as-a-service market will also continue to grow steadily at a CAGR of 25% thanks to the digital transformation in the country. A recent forecast by Gartner indicates that the sales of worldwide public cloud services are expected to double to $302.5 billion by 2021, a majority of which will be held by the software as a service (SaaS) segment. Some other technologies that are likely to bring in large market share include IaaS and business process as a service (BPaaS). We will also continue to see the advancement of machine learning and AI-based technologies in 2019 and beyond.

The data centre market is also set to increase to 7 billion dollars by 2020 and some of the major data centres will be located in Mumbai, New Delhi, Chennai, and the IT hub of Bangalore. The Indian government’s push to go digital will drive this growth in a major way. India is expected to become an attractive destination for the data centre business.

Apart from this, there will be a massive demand for hybrid cloud offering of SimpliVPC and public cloud SimpliCloud due to a migration to SAP HANA from older SAP ERP deployments.

It is expected that in the next two years, about 3,000 enterprises will move to SAP HANA and many of them will opt for co-location services.

How IT Infra market is going to evolve in 2019?

The focus of infrastructure and operations is now shifting from solely delivering engineering and operations, to products and services to support and enable the business strategy of an organization. Leaders in the domain thus need to start adopting an application-centric approach to

serverless computing, managing APIs and SLAs, rather than physical infrastructures. The value of artificial intelligence (AI) is also increasing and has the potential to fuel organizational transformation. Gartner predicts that the global AI-derived business value will reach nearly $3.9 trillion by 2022. There will be an increasing demand on the network thanks to the advent of 5G, cloud maturity, and the explosion in numbers of IoT devices. The focus for 2019 should thus be on how to help teams increase the pace of network operations to meet demand.

What kind of potential challenges do you foresee for the year from the Enterprise Infrastructure point of view?

While 2018 saw an acceleration of modern infrastructure from public cloud, SaaS, hybrid and SD-WAN, this year enterprises will feel the impact of this shift. IT teams need to begin developing operational capabilities to deal with Internet-centric issues. Apart from this, it will become critical for enterprises to understand the tradeoff of function over user experience and knowing how every third-party web or app component impacts performance.

There will also be some data security challenges for organizations as they begin the digital transformation process. Some of these challenges include misuse of social media, security vulnerabilities in the Cloud, etc. There is also a need to ensure that proper safeguards are put in place to protect data. This is because security is likely to become a major threat for organizations that are migrating to the Cloud.

What are the major CIO challenge for 2019, how would you mitigate and stand different from the competition?

With the steady evolution in technology, CIOs must stay ahead of the curve by updating and upgrading themselves continuously. A successful CIO not only recognizes challenges ahead of time but also adapts accordingly. Some major CIO challenges for the year ahead could be as follows.

Voice revolution Technology has progressed to an extent where it has become possible to put information and support at the customer’s fingertips, no matter where they are. Voice interfaces are the enabler for such a service. Therefore, two major areas that CIOs would need to focus on include these voice-based services and utilizing machine learning. They should not only leverage these technologies to stay competitive but also for the benefit of their customers.

Security Security and customer privacy are two of the major challenges ahead of CIOs in the years to come. With the many incidents that have surfaced in 2018 – the most prominent being Cambridge Analytica – there is a need for CIOs to ensure that consumer data is protected. With increase in digitization and the number of IoT devices, security should be on the top for CIOs in 2019.

Leveraging data Data is the buzzword at the moment. In 2019, it will be all about how to leverage the data you have without getting into liability issues.

Automation Manual processes kill agility and productivity in an organization. CIOs will therefore need to place increased emphasis on automation.

Any channel specific growth are you expecting, pls. elaborate?

In 2018, few big colocation and data centres were brought in by our traditional SI partners.

We estimate this to grow by about 30% to 35% in 2019 as well. This growth will be largely driven by multi cloud, private cloud, SD-WAN, and security services. Again, two of the main contributors will be ‘born in the cloud’ and application integration partners. We see changing partner profiles as a positive outlook for 2019.

Any growth from the coverage point of view you are expecting?

We will continue to focus on the Indian market as part of NTT group’s India arm. We plan to expand our market coverage through alliance partners and channel. Channel will help us reach to a broader market at mid-level enterprises and we plan to target large transformation deals in partnership with Master system integrator, ISV and OEM alliances. Further, the direct teams will focus to go deeper with broader set of service in the direct customer accounts.

What kind of market growth are you expecting for the year 2019 globally and India?

NTT-Netmagic is focused on the India market with other affiliates of NTT targeting respective global geos. In India, we are expecting to grow revenues by 30% to 34% in the next financial year. This will be driven by factors like demand for colocation from hyperscalers, growth in internet penetration and hence content delivery, and digitization across government and private enterprises.

JANUARY 2019 ENTERPRISE IT WORLD 33

PERSPECTIVE 2019

TREND FOR BUSINESSES TO CONSOLIDATE THEIR DATA MANAGEMENT SOLUTIONS WILL ACCELERATE IN 2019 With the widespread adoption of automation and smart technologies, Data will now be generated automatically and provide businesses with much more insights to leverage for business decision-making – only if they are able to manage, protect and use this data the right way.

“Data volumes have been exploding,and this trend is bound to continue as businesses accelerate their digital transformation journeys.”

RAMESH MAMGAIN

AREA VICE PRESIDENT, INDIA AND SAARC REGION, COMMVAULT

34 ENTERPRISE IT WORLD JANUARY 2019

PERSPECTIVE 2019

How do you expect the year 2019 for India from the industry growth perspective?

The year will be one of experimentation for the Indian market as it is trying to regulate the use, access and management of data. The trend for businesses to consolidate their data management solutions will accelerate in 2019. With data flow increasingly exponentially, and with companies working across borders and integrating technologies into operations, the need for better data management only continues to rise. Regulations are increasing the impetus for organizations to have better management and visibility over their data. Cyber threats have instilled fear over businesses this year, even in the public sector.

The global economy is facing a skills shortage as companies race to adopt new technologies, making it much more difficult to manage data platforms and environments across clouds and on-premise infrastructures. Consolidation will provide businesses with insights to manage inventory, organize and review data, act upon alerts and finally, automate decisions to improve data management, including governance and risk policy changes.

Which verticals are likely to invest more in 2019?

2019 will be a year where industries increase competitiveness in India and globally. We are planning to invest our resources to educate our customers and partners to better navigate the changing landscape of data, and cultivate modern approach to manage and protect their increasingly critical asset – data. Automation will hold the key to achieving success in a competitive environment. Data volumes have been exploding, and this trend is bound to continue as businesses accelerate their digital transformation journeys.

With the widespread adoption of automation and smart technologies such as Artificial Intelligence, Machine Learning and Internet of Things, data will now be generated automatically to provide businesses with much more insights to leverage for business decision-making – only if they are able to manage, protect and use this data the right way.

Which technologies are going to gain prominence in 2019, therefore gain more investment from the industry?

The cloud is now a critical element of all corporate IT environments. Enterprises will continue to pour investments into cloud initiatives, focusing increasingly on technologies and services that

enable them to transform the cloud from merely a storage location into a solution that enables new and more agile ways of working. Specifically, organizations who moved data and workloads to the cloud last year and disconnected from on-premise servers, are making a return with more zeal in having control over their data.

Technology providers will increasingly move to deliver this agility by offering native support for multiple cloud providers and other powerful cloud tools that equip enterprises with a single interface for efficiently, effectively and responsibly managing applications, workloads and data across both on-premises and cloud environments. In 2019, multi-cloud management will be the choice solution, providing capabilities to run multiple accounts from a single cloud provider using one solution. The new year will be the time for businesses to conquer modern data protection in the cloud.

How IT Infra market is going to evolve in 2019?

Digital transformation has been the accelerator for long term business growth and it will continue. Though the promise of digital is full of new possibilities, most companies are currently experiencing the growing pains of hybrid IT complexity. l Paving a Path for 5G - 5G is not only about speed and digital experience, its more about rethinking with futuristic vision for smart cities driverless cars and remote and robotic surgeries.

Every industry has the potential to benefit from the endless possibilities of 5G. Investments will increase in 5G by clients and performance and cost optimization will be critical to set the stage for 5G. l Artificial Intelligence - According to PwC research, AI will spur global GDP to grow 14% by 2030 to the tune of $15.7 trillion. AI will continue to make way into our business and personal lives.

AI is undergoing a disruptive change in every industry in areas ranging from agriculture to cybersecurity to commerce to healthcare, and more. Today we are interacting with technologies in new different way. From giving voice commands to washer-dryers to playing advanced gesture-controlled video games. Artificial intelligence will open ways to access more external data sources for accurate predictions and will help enterprises to secure data transaction marketplaces. l Data Privacy - Data privacy will be one of the drivers of change in the year 2019. With nearly 3 billion new connected devices powering

the data privacy has become a larger issue. Data privacy will be one aspect which will continue to impact every corner of the business world. With data analysis becoming the foundation for all business and beyond – data privacy will continue to dominate in 2019 How Commvault envisages the year from new technology and new market coverage point of view?

Data volumes have been exploding, and this trend is bound to continue as businesses accelerate their digital transformation journeys. With the widespread adoption of automation and smart technologies such as Artificial Intelligence, Machine Learning and Internet of Things, humans will no longer be the only generator of data. It will now be generated automatically and provide businesses with much more insights to leverage for business decision-making – only if they are able to manage, protect and use this data the right way. Additionally, primary storage is going through a massive transition from disk to flash while secondary storage has become a major new battleground as its growth outpaces primary.

Self-driving backups will be the key to unlocking efficient recovery readiness in 2019. In fact, simplified backup solutions are driving demand in the mid-market. Backup software should no longer serve as simple solutions that manage recovery objectives. Solutions that deliver smart, simple, automated and complete backups will lead the industry in the upcoming year.

What kind of potential challenges do you foresee for the year from the Backup point of view? l Primary storage is going through a massive transition from disk to flash while secondary storage has become a major new battleground as its growth outpaces primary. Self-driving backups will be the key to unlocking efficient recovery readiness in 2019. In fact, simplified backup solutions are driving demand in the mid-market.

Backup software should no longer serve as simple solutions that manage recovery objectives. Solutions that deliver smart, simple, automated and complete backups will lead the industry in the upcoming year. l The data lake will begin to disappear in favor of technology which can discover, profile, map data where it lives, reducing storage and infrastructure costs while implementing data strategies that can truly provide insights to improve operations, mitigate risks and potentially lead to new business outcomes.

JANUARY 2019 ENTERPRISE IT WORLD 35

SPECIAL FEATURE

HCI EMPOWERS CIOS TO BE MORE FLEXIBLE TO ORGANIZATIONAL NEEDS

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

INDIA MARKET FOR HCI, HOW BIG IN NUMBERS As per analysts’ view, the generic market size of hyper-convergence in India is about USD 35 to 40 million at present. Because of its rapid year-on-year growth at the rate of 46 to 50 percent, the market is expected to be USD 63 to 65 million by 2019 in India alone.

We now have all the top HCI vendors present in India market, which will further fuel the growth of the market. Adoption of converged and hyper-converged infrastructure in India is expected to grow significantly as these systems can help address some of the key critical challenges. Datacenters have restrictions when it comes to scaling easily because of the legacy infrastructure and the related migration challenges. Organizations are fixing these scalability needs by adding resources but this process is getting complex. Organizations are looking for complete open environment, so that they can plug-and-play the required resources without any integration challenges and be more flexible to organizational needs.

36 ENTERPRISE IT WORLD JANUARY 2019

JOURNEY OF DELL EMC’S HCI BUSINESS TO THE TOP SPOT Dell is the only vendor providing end-to-end rack based solution that integrates the network as a part of it. We also have management console taking care of not just the compute, memory and network but also of completely software defined solutions like self-servicing, charge back, automation that are Dell’s uniqueness. VMware being a part of Dell EMC, we are the only one having appliance based hyperconverge solution end-to-end on VMware.

HCI POT

SPECIAL FEATURE

NILADRI SAHA

GM- Modern Infrastructure, Dell EMC India

According to IDC, Revenue from hyper-converged systems sales grew 78.1% year over year during the second quarter of 2018, generating $1.5 billion worth of sales. This amounted to 41.2% of the total converged systems market. Dell Inc. was the largest supplier with $418.7 million in revenue and a 28.8% share globally.

Jointly, we have created the hyper-convergence solution and we do not have to rely on multiple technologies to move forward on our hyper-convergence journey. Ideally, all software should work tandem with each other and this can happen only when the software is developed as a product from a single factory, which we have jointly achieved. Thus, our customers can experience seamless support in all spheres from a particular vendor. Otherwise, issues may creep in terms of support and management.

We believe that the only way to maintain leadership is by ensuring customer delight.

We work closely with our customers to help them transform their IT thereby, helping them to increase their productivity, performance, scalability and also reducing the footprint in their data center through our HCI solution.

LATEST TECHNOLOGIES AND TRENDS IN HCI

“VMware being a part of Dell EMC, we are the only one having appliance based hyper-converge solution endto-end on VMware. Jointly,

HCI had begun by converging the storage environment. Software defined storage was leading that initiative where, instead of customers buying physical hardware for storage, they started encouraging installation of software for storage.

Now it has gone beyond storage to compute to we have created the hypernetwork and is encompassing areas of creating convergence solution and your own private cloud. We have an offering we do not have to rely on VxRack SDDC powered by VMware software multiple technologies called VMware Cloud Foundation (VCF) for the same. Apart from providing hyper-convergence to move forward on our around storage, compute and network, it also hyper-convergence journey.” provides customers with self-service portals. IT will become more like a self-serviced division, work like an automated arm, and create better revenues for that department. However, right now, the customers have just started in this direction and not all of them are mature to adopt it. However, this would be the future of hyper-convergence. Top five trends that will drive HCI business in 2019 will be a) Business Critical Application b) Hybrid /Multi Cloud c) Disaster Recovery d) App Development and e) Edge Computing.

end twork

HOW HCI EVOLVES IN THE ERA OF CLOUD?

te, tely ing, niquewe are ere.

In India, HCI systems are attracting the largest amount of interest among the converged systems portfolio. Its software-defined approach, which abstracts the compute, storage and networking on a single plane, is a key factor for the rise of interest in HCIS. HCIS’s single-vendor support model and ability to match a large number of use cases offers greater benefits and eliminates complexity.

Customers across all industries can benefit from the adoption of converged systems. Organizations large and small, from all industries, who are striving to modernize their infrastructure in order to compete in today’s digital age will

benefit from an integrated system and converged infrastructure environment.

NOW SOME VERTICAL MARKET / CIOS ARE SAYING CLOUD IS NOT SO COST EFFECTIVE AS THEY USED TO THINK, CAN HCI TAKE THIS AN OPPORTUNITY TO GROW? Today some CIOs might not be able to use a public cloud service provider for some reason. In such cases, the CIOs are implementing something resembling those cloud environments for Opex cost savings. HCI can help CIOs to design a method for allocating compute resources and possibly even networking if anyone wants to leverage the network virtualization through VMware. You can also do a storage virtualization for Block Storage workloads. This can help the CIOs to recreate on premise a cloud like environment, which may save cost and bring agility and resilience in the business.

WHAT IS DELL EMC’S DIFFERENTIATOR? Our strength lies in the breadth of our portfolio.

Customers can chose from simple appliances or rack scale ready-made end to end HCI based solution. In case of Hybrid clouds, customer can chose any DellEMC platform to build their cloud, while at the same time, they can also buy complete solutions like EHC and Azure stack and cut deployment times into less than half.

In addition to all this, the Dell technologies portfolio comprising VMware, pivotal etc. makes our solution more compelling for customers compared to others. We differentiate ourselves in packaging our solutions. Our solutions come with data protection, disaster recovery and data backup solutions in-built with lowest bandwidth utilization.

VxRail is the first jointly engineered system

by Dell and VMware as we merged as a single entity as Dell EMC. It offers the industry’s only HCI appliances powered by VMware vSAN. The primary benefit that our VxRail solutions offer is flexibility in terms of CPU, storage or drive options. We have also got a bit of cost benefits as the whole solution including the platform comes from our group of companies. These VxRail Appliances feature 40 percent more CPU performance for the same price, increased flexibility and scalability with more configurations, all-flash nodes equipped with double the storage capacity and a new 3-node entry point that is more than 25 percent less expensive.

JANUARY 2019 ENTERPRISE IT WORLD 37

PERSPECTIVE 2019

2019 WILL BRING CONTINUING STREAM OF CYBER THREATS THAT CUT DEEPLY INTO IT SYSTEMS OF COMPANIES OF ALL SIZES Various studies show that two main factors driving the rapid growth of service based IT are increased business agility and democratization of innovation which indirectly will trigger an exponential expansion of cloud’s value proposition.

“The connected world now needs to change the traditional way to protect itself and adapt to newer models. Data being central to the attacks, innovative security from outsiders will be one of the key trends that will emerge stronger.”

SANDIP KUMAR PANDA

CEO & CO-FOUNDER, INSTASAFE

How do you expect the year 2019 for India from the industry growth perspective?

Various studies show that two main factors driving the rapid growth of service based IT are increased business agility and democratization of innovation which indirectly will trigger an exponential expansion of cloud’s value proposition. Flexible consumption is becoming the need of the hour which are easily possible with the cloud-based everything-as-a-service (Xaas) models. With these kinds of cloud-based flexible consumption models, companies are able to leverage the expertise of both, the biggest technology companies of the world as well as upcoming whacky start-ups instead of opting/buying costly scarce technologies.

AI and Blockchain are other concepts which will reach momentum in the coming year as well.

With the world turning into a single network and people and devices becoming interconnected identity/ privacy protection in another thought for concern from the industry perspective.

Combinations of the above said technologies like blockchain and biometrics may also lead to sudden growth dynamics in the industry.

38 ENTERPRISE IT WORLD JANUARY 2019

Do you think 2019 election will slow down the market growth in India therefore the investment on technology from the industries?

India is one of the largest single markets worldwide and we are at the beginning of a huge consumption growth episode. So the latent growth will be maintained irrespective of elections or change in governments. A stable and growth policy-oriented government will expedite this growth story and India has the potential to grow faster.

Which verticals are likely to invest more in 2019?

Cybersecurity is becoming a strategic part for every vertical today. With the Srikrishna Committee report on data protection, the new IT policies coming up and the awareness amongst the masses on GDPR and related issues it is evident that Cybersecurity is becoming an immediate necessity. Globally, cyber breaches are happening every day and continue to create new records with the recent being the Quora and the Marriott breaches leading to compromise of millions of customers and users data.

So it is very well evident that cybersecurity is

becoming the cornerstone of innovative and well organized IT infrastructures of every vertical in the market be it BFSI, Manufacturing, Retail, Education, Healthcare and others.

Which technologies are going to gain prominence in 2019, therefore gain more investment from the industry?

First, I believe that 2019 will bring a continuing stream of new cyber threats that cut deeply into the IT systems of companies of all sizes. Our business systems are so interconnected that attacks on small to medium-sized businesses can enable the penetration of large enterprises in virtually all of the critical sectors of business and vice versa.

Advanced persistent threats can be embedded in these networks to provide continuing access to the networks and the information stored in them.

Today, large enterprises spend millions of dollars on cybersecurity, but small to medium companies spend very little, not just because of the relatively large cost of cybersecurity systems, but also because of their inability to hire the necessary talent to operate these systems. To solve this To read the complete article, log on to www.enterpriseitworld.com

PREDICTIONS 2019

MAKARAND JOSHI AREA VICE PRESIDENT & COUNTRY HEAD, INDIA SUBCONTINENT, CITRIX

“AI, analytics and machine learning with existing cloud led platforms has opened new facets of efficiency in organizations across the globe and especially in India.”

major segment of employees across organizations, cloud enabled SaaS applications will be leading the way forward.

2019 – THE NEXT PHASE OF ENTERPRISE TRANSFORMATION There is a steady shift of the industry toward solutions that can digitally enhance the workspace while also contributing to business growth which is being influenced by technology trends like Cloud Integration, Diverse needs of a multigenerational workforce, Tightening of the Security Lens and AI making its presence felt across sectors.

T

he dependence on technology has never been as pronounced as it is today. Mountains of data are generated each day and organizations across the world have been in the constant search to harvest this data and analyze it to gain a competitive edge. It is all this, that has made the adoption of secure data management and collaboration tools that much more significant. AI, analytics and machine learning with existing cloud led platforms has opened new facets of efficiency in organizations across the globe, especially so in India.

Having realized the steady shift of the industry toward solutions that can digitally enhance the workspace while also contributing to business growth, we believe that the following trends over

the next year will play a critical role in shaping the next league of transformation.

CLOUD INTEGRATION Over the last decade, we witnessed the foundation of cloud and the steady transition from legacy systems to cloud-first. Having understood how this technology’s efficiency can be maximized, cloud maturity levels have risen amongst businesses in India. This is further validated by the research firm Gartner’s prediction that the revenue of SaaS (Software as a service) which is the largest segment of cloud, is set to grow 17.8% in 2019.

The next wave of transformation through cloud technology will be through its integration with AI, machine learning, analytics and robotics.

Further, with millennials and GenX comprising a

DIVERSE NEEDS OF A MULTIGENERATIONAL WORKFORCE The workplace today has experienced a growth of millennials joining the ranks, who are eager to learn and grow with the organization. However, the shift can also create challenges.On the one hand we have digital natives who are tech savvy and tend not to let the location hamper their work, and on the other we have senior employees who have adapted themselves to legacy infrastructure. At a workplace like this, HR leaders are tasked with addressing the concerns of a multi-generational workforce. Companies must endeavor to understand the needs of their employees, the way they work and their thought processes. HR policies must be developed by both the business and HR heads and must have a spirit of inclusivity in them. Flexible or mobile working options can enable employees to avoid commute time and work from home, work on the go, from a customer site or even from home, removing the limitations of a physical workplace. This will boost productivity and also promote an adaptable culture. In2019, enterprises would have to focus on their management practices for a remote working environment and consider changing their organizational infrastructure accordingly.

TIGHTENING THE SECURITY LENS 2018 has been crucial in terms of data generation, data management and security. Developments like the rolling out of GDPR (General Data To read the entire article, log onto www.enterpriseitworld.com.

JANUARY 2019 ENTERPRISE IT WORLD 39

PREDICTIONS 2019

SHAILENDER KUMAR

REGIONAL MANAGING DIRECTOR, ORACLE INDIA

“We believe automation will start to permeate throughout business, with 70% of IT functions completely automated, enabling

companies to refocus teams from the billions of work hours spent performing routine and even mundane IT tasks each year and instead on innovation and business development.”

40 ENTERPRISE IT WORLD JANUARY 2019

PREDICTIONS 2019

AI, BLOCKCHAIN AND AUTOMATION TO SHAPE THE FUTURE OF BUSINESS LEADER

In 2019, Cognitive AI capability will become the new productivity prerequisite for businesses and Blockchain will become the cornerstone of trust for all processes.

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

A

I will be key, but only if companies decode how to apply it effectively and accurately within the confines of the business. With Ovum’s ICT Enterprise Insights Survey anticipating that 60 percent of organizations will have an enterprise-wide strategy for AI in 2019, we expect a lot more companies to look for practical ways to bring AI into the business; and a key path will be through having AI embedded into their applications.In 2019, it’s estimated we’ll generate more data than we did in the previous 5,000 years! Already, companies are challenged when it comes to being able to harness and apply that data intelligently to inform processes and get the insights needed to work more quickly, efficiently and flexibly. Not only will this give them a way of bringing AI to the masses through means they already feel comfortable with rather than fearing the ‘rise of the robots’, it will also mean that eventually, it’ll be saturated into the infrastructure and become prevalent in all of a business’ systems.

One of the key business drivers for AI adoption is its immense power to increase human productivity and business efficiency. A recent Oracle survey of international senior decision makers showed 42 percent are already looking to AI technology to improve efficiency within their organization. And, with ongoing improvements to its cognitive AI capabilities, those gains are only going to get bigger.

Oracle predicts that by 2025, the productivity gains delivered by AI and augmented experiences could be as high as 50 percent compared to today’s operations. That’s nothing short of transformational.

‘Autonomous’ will move (data) mountains, not just cars Gartner predicts that by 2022, 90 percent of corporate strategies will explicitly mention information as a critical enterprise asset, with analytics becoming an essential competency. As the levels of data currently at hand are too much for humans to handle, a new approach is needed. In fact, it’s critical because businesses are starting to realize they need to be better handling their data if they want to really capitalize on it and execute on AI or IoT investments.

What if the complex data management systems that turn data to insight could be made as self-driving, self-repairing and self-securing. What if it

could be made as easy as the concept of the selfdriving car? Oracle has already taken the next step in extreme automation with the Oracle Autonomous Database and, looking forward, we expect a huge proportion of businesses to explore similar capabilities for every aspect of data management.

Many security tasks will also have to be automated, given the number of security events predicted to increase 100x. McAfee’s 2019 Cloud Adoption and Risk Report showed the average organization will find only 1 out of 100 million events to be a threat, but with the volume so high, finding the needle in the haystack will be impossible without automation.

Furthermore, customer experience and automation will go hand-in-hand, with 70 percent of customer interactions automated and AI-enabled chatbots ushering in a new era of experiences.

Already today, 89% of people use voice assistants for customer service, and 69% of enterprise customer service functions use chatbots for easy, frictionless, anywhere, anytime engagement.

Increasingly, this will move from being a ‘nice to have’ to becoming a basic customer expectation.

Oracle predicts that 85% of all interactions will be automated, via AI-enabled bots and interactive assistants Blockchain becomes the cornerstone of trust Blockchain will not only start to become more commonplace in business, it will also become the king of transparency and trust in 2019. This comes from the realization that it can be used to do far more than validate monetary transactions.

Already, we’re seeing the technology being used to certify the ethical production of extra virgin olive oil, for tracking solar energy usage and to bring a single source of truth into the documentation processes underpinning the global shipping industry. In 2019, we’ll see it being used in even more broader contexts; from verifying the authenticity of precious stones, to tracking the source of food contaminations and on to confirming drugs are produced in accordance with stringent industry regulations.

It will also, like AI, permeate day to day business as it too becomes integrated into business applications, and as they say, out of sight is out of mind.

2019 will definitely be the year when we see some of the industry’s biggest buzzwords go from hype to fulfillment, but really they will only prove their worth if they gain true traction in the market. Gone are the days where AI or blockchain are seen as separate entities within the infrastructure and, instead, they will be added into applications for organizations to realize the real benefit.

JANUARY 2019 ENTERPRISE IT WORLD

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PREDICTIONS 2019

“In our industry today, machine or deep-learning is mostly used for video analytics, but we expect the technology will be an important component in many different applications and products in the future.”

JOHAN PAULSSON

CHIEF TECHNOLOGY OFFICER, AXIS COMMUNICATIONS

TECHNOLOGY TRENDS THAT WILL BE BIG FOR THE SURVEILLANCE INDUSTRY 2019

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

Technology disruption in the Surveillance Industry is happening at a rapid pace with AI, Edge Computing and Sensors becoming a big part of future innovation as 2019 promises to be another exciting year in bringing new technologies to market in increasingly useful ways.

ARTIFICIAL INTELLIGENCE For all the attention and discussion, you could be forgiven for thinking that artificial intelligence (AI) is fundamentally changing every industry and sector. Though for the more cynical (and with reference to the Gartner Hype Cycle) you may feel that a lack of demonstrable applications of AI (and the associated machine learning and deep learning) points to either a Peak of 42 ENTERPRISE IT WORLD JANUARY 2019

inflated expectations or even the Trough of disillusionment. In reality, of course, progress differs from industry to industry and from application to application. In some fields – notably healthcare and specifically cancer detection – AI is already having a significant positive impact. In other areas, progress is steadier. Video surveillance is one of them.

There is a temptation in the surveillance and security sector to over-promise in

relation to new technologies. This has been true of AI in video analytics and, particularly, in some of the claims made around the current application of deep learning. With AI and deep learning, as with any new technology, we’re committed to making sure its implementation is robust, reliable and addresses real customer challenges.

Deep learning consists of two different phases: the training phase and the execution phase. The former requires a lot of processing power, data and time, so most likely will be run on a server and/or in the cloud, while additional training (fine tuning) could be done at the edge (which is a neat link into our next trend). The execution phase that which requires ‘trained’ data to work – can be done at any level within the system, purely dependent on how much processing power is required and how time-critical the application is.

Research and progress will continue, steadily, and bring incremental improvements and benefits over the next year rather than radical change.

CLOUD AND EDGE COMPUTING If AI could still be said to be in the earlier stages of the Gartner Hype Cycle, it’s difficult to argue that cloud computing is anything other than firmly established and heading towards, if not already on, the Plateau of productivity. There can be few organizations in the private or public spheres that aren’t making use of cloud computing at some level, and many have moved their entire infrastructures to a cloud-based model.

That said, cloud computing is based on the centralized computing in one or many data center, and as the proliferation of connected, Internet of Things (IoT) devices grows exponentially, so does the amount of data produced. Even as more data centers with ever-increased capacity are created, this tsunami of data could become To read the complete article, log on to www.enterpriseitworld.com

PREDICTIONS 2019

BRIDGING THE DATA DIVIDE CRUCIAL FOR GROWTH IN RETAIL Artificial Intelligence and Machine Learning are emerging technologies that are at the forefront in 2019. AI and ML in retail help brands reduce the dependence on data analysts and drive effortless decision making.

“To attract, engage and retain the connected consumer, businesses and CIOs need to look beyond conventional approaches and work on modern technology to address changing consumer needs effectively.”

ANEESH REDDY

CEO AND CO-FOUNDER, CAPILLARY TECHNOLOGIES

What trends will reach maturity in 2019?

Artificial Intelligence and Machine Learning are emerging technologies that are at the forefront in 2019. AI and ML in retail help brands reduce the dependence on data analysts and drive effortless decision making. With AI, retail brands can automate targeted campaigns to offer personalized services to every customer. At the moment of interaction, AI with the help of historical customer behavior tweaks customer experience right from first touch point to the entire journey.

The power of data is immense in the retail sector. It will unleash the next wave of growth in the industry. We may have only seen the tip of the iceberg in 2018. Close to 80% popular brands have already incorporated AI and ML into their business which will further enhance and mature.

What are the new adoption trends in Indian Enterprises?

Cutting-edge technologies such as Artificial Intelligence, Machine Learning and Blockchain are creating ripples in financial services, customer experience and supply chain. International Data Corporation (IDC) predicts that the compound annual growth rate for global sending on

AI will be 50.1%, reaching $57.6 billion by 2021.

This is thanks to investments in retail, banking, healthcare and manufacturing, which will make up over half of the worldwide spending on AI. 2018 also witnessed the rise of a new segment of the target audience who are called the millennial shoppers. Born between 1980 and 2000, the millennial is perhaps the most talked about generation in retail. They have grown up and matured with mobile technology and they expect to use it in every aspect of their life. They want to be able to make purchases, use social media, chat with friends, do online research and buy products. According to industry reports, Millennials gave #1 ranking to social networking sites for inspiration to shop.

What should be the approach of CIOs? 98% of Asia Pacific consumers who use internet made online purchases, which was 3% higher than the global average of 95%. On an average, they spent close to 6.5 hours online a day.

According to Global Consumer Survey, over 25% consumers are spending more on experiences this year. All these indicate an expectation from customers on brands to create tailor-made,

delightful shopping experiences at every turn.

To attract, engage and retain the connected consumer, businesses and CIOs need to look beyond conventional approaches and work on modern technology to address changing consumer needs effectively. However, adopting technology alone is insufficient, as the most significant change needed is in the mindset of business leaders.

How the role of technology partners will evolve in 2019?

The world of retail is changing rapidly, and digitalization is at the heart of the transformation. Currently, there is a major data divide observed between offline and online retailers.

Bridging the data divide is crucial to give offline retailers a fighting chance.

Capillary has enabled stores to use their infrastructure in a non-intrusive manner to gather key customer insights such as customer footfalls, demographics, heat maps of store regions where they spend the maximum time shopping, and most importantly, constantly listening to what customers talk about. These initiatives help gather understanding of offline customers and enables personalization of experience leading to greater satisfaction all around.

JANUARY 2019 ENTERPRISE IT WORLD 43

PREDICTIONS 2019

COGNITIVE RPA AND BOTS THE FUTURE OF ENTERPRISE MOBILITY

Most Fortune 500 companies have been centralizing their IT / Tech Services from centralized global business services hubs. Mobility has been in vogue for some time now. Recently, apart typical engagement functions that allowed employees to manage their time / time-off; apps help employees plan their business travel and report expenses. These new functions will also attain scale during the year.

“Surveys show that only 15% of the global IT services units in Fortune 500 companies have used technologies such as RPA, BOTs etc. to automate their HRO processes. CIO’s must look for

JAGADISH RAMAMOORTHY,

CEO, ALLSEC TECHNOLOGIES

vendors who can deliver an error free, repeatable service.”

What trends will reach maturity in 2019?

The quest for HR is to become as directed, prescient (of what is to come), nimble, objective and responsive as any other department such as Finance or Operations, in order to earn its place in the boardroom. A variety of SAAS systems, technologies such as RPA and BOTs, mobility, and analytics help HR and Business speak a common language and achieve those goals, ensuring objectivity in what l they do. Anticipating the business and law driven changes and surges; effecting structural enhancements, creating the necessary engagement space, and quick on-boarding is the result of digitization today.

If direction, prescience, etc. listed in the previous paragraph are the virtues of HR as a department, they are virtues that technologies can deliver upon. l Use mobility apps to transact from anywhere. l Talk to a BOT to get straight, unbiased answers and cut turnaround time. l Harness ‘cognitive’ RPA (RPA with AI) to automate processes in a way outside human design, in order to eliminate bias. l Analytics must drive HR decisions making it prescient and directed function.

44 ENTERPRISE IT WORLD JANUARY 2019

l Tailor user experiences with your corporate branding and enhance employee’s engagement with the brand and systems. l Interfacing core HCM or talent management systems and Finance with HRO through secure FTP or web services l Enhance employee productivity with data from IOT devices and machine learning.

What are the new adoption trends in Indian Enterprises?

In Allsec’s experience, analytical reporting has always been in demand. MNC customers find that their need for analytical reports (used to make HR Decisions) is always increasing. During the course of HRO Services in a given year; they ask for reports on attrition, employee costs, movements etc. pivoting on a number of factors such as grade, location and even recruiting source.

RPA is now universal and we are moving towards ‘cognitive’ RPA. Allsec employs RPA to generate UAN, Temp identification certificates etc. under the PF and ESIC acts for all their client’s employees, as and when they are on-boarded.

Now, PF Report and Challan generation are all automated too, with RPA and all new clients experience the benefit of this automation in form or accuracy and reduced latency.

About 10% of the client base has absorbed BOTs. The use of BOTs requires complex IT policy articulation involving technology, security, platforms and even social perspectives (employee behavioural semantics). Organizations that have successfully articulated such policies may adopt BOTs. Last year, 10% of our subscriber base adopted BOTS to help employees query their payslips. Conversations with BOTs average at about 600 a day. Accuracy levels in responses have touched 70% and climbing. The reader will appreciate that the accuracy increases with use, as the AI behind the BOTs “learns” from the different kinds of natural language queries that reaches it.

What should be the approach of CIOs? The key word for operations remains “agility” – across the enterprise and in all functions. Agility is expected help organizations staff or fund critical activities on a business need basis; securing its position in the face of dynamic & complex client demands.

The IT organization must lend its support by To read the complete article, log on to www.enterpriseitworld.com

PREDICTIONS 2019

STARTUP TECHNOLOGY ON THE VERGE OF MATURITY CURVE Technologies like AI, Drones, Digital Workplaces and Robotic Automation are big on CIO Agendas in 2019, but apart from the big players in the market, a number of dynamic startups have innovative solutions on offer for enterprises.

“CIOs should look out for the new innovations that are led by B2B technology startups, they should understand the important factors and the foundation necessary to move towards digitizing their organization.”

What trends will reach maturity in 2019?

One year is a small time for a technology trend to reach maturity unless it is already at the verge of the maturity curve, so it would be unfair to talk about maturity however fairly visible advancements would be Artificial Intelligence: AI will be more mature, the next push will be to make AI not just to automate repetitive human tasks but to apply it for more predictive analysis and common sense tasks. Once AI is good in those next in the list will be the creativity and innovations tasks. India has a very good opportunity to train its underemployed but skilled youth in AI and related technology and become a very resource provider in this area.

Drones: Some of the real use of drones other than fun or hobby, would be started by various industries, there are already surveillance and monitoring services used in constructions.

Drones usage for various delivery related services may first be started at industry level rather than at end consumers level. Drones in automated warfare and protection against terrorist attack will soon be a reality. In many 3rd world countries, Drones as ambulances may start to pick up, as it is the only way to get through the bad traffic.

AI will help to push the personal drones market, by providing intelligence to drones to fly with the user and take photos and videos during

NITIN GUPTA

CO-FOUNDER, CEO & CTO, NEUROTAGS

an adventure or safari. In India drones are already used to take videos during ceremonies, next thing would be their automation by AI. Shared physical and digital workspaces: Shared and managed workspace is already a hot trend, more and more companies will start to utilize it to achieve efficiency in operation, improving employees workspace experience and also for a collective bargain power of demanding quality from vendors and bringing down the cost. As new local entrants are entering into it, it may lead to a lowering of the cost and more wider usage. Also, there may soon be a trading platform for lending unused workspaces, which will help generate new business models.

Robotic Automation: As new MNCs in India have started to open plants with latest and advanced technological setup, this is putting pressure of upgrading and innovation on existing companies too. AI will power the robotic automation in production lines further and further, with the help of IoT the need for monitoring, correction and management will be achieved.

This would improve the efficiency and output, lower the cost and reduce the need for low skill human labor.

What are the new adoption trends in Indian Enterprises?

The Indian enterprises have started to adopt

automation at manufacturing plants as the cost of automation is going down at accelerated pace and availability of cheap labor is becoming scarce in India. Banks have started to become more tech-savvy as the new entrants in banking such as Paytm and global crypto currency phenomenon are posing a great threat.

Data-driven decision making and digital marketing automation are the hot trends now, and they are very beneficial too. NeuroTags offline consumer acquisition for physical goods brands is a step meant for helping marketing digitization of offline brands.

Getting digital is in the to do list of almost all the leadership’s of top companies, digital supply chain and in general, a cultural shift towards digitization would fuel innovation, improve turnaround time for new products and would improve the transparency and efficiency. NeuroTags latest digital packages in the supply chain are exactly targeted for this trend.

What should be the approach of CIOs? CIOs must start to evaluate the essential events in their customers’ journey and supply chain which they must capture, and should put the technolTo read the complete article, log on to www.enterpriseitworld.com JANUARY 2019 ENTERPRISE IT WORLD 45

2019 FEATURE STORY

WHAT THE INDUSTRY PREDICTS IN

1. Dell India 2. Accops 3. Everest IMS

4. Netrack 5. Ozonetel 6. Instamojo

7. R&M 8. Smart Communications 9. Crayon

TECHNOLOGY BECOMING A KEY ENABLER FOR CURRENT AND FUTURE WORKFORCES We are living in times which are defined by dramatic progress in work and life.

How people live their lives and do their jobs is becoming indistinguishable.

Enterprises wish to support their workforce with capabilities and exhilarating work experiences that ‘they’ want, and literally transform the way they work.

This could be at a physical environment or one which is virtual. Technology is becoming a key enabler for current and future workforces whether they are geographically and culturally distributed or going beyond language barriers where the power of AI delivers performance; to using augmented reality that helps in creativity at work.

HERE ARE SOME PREDICTIONS WITH RESPECT TO WORKFORCE TRANSFORMATION:

INDRAJIT BELGUNDI

GENERAL MANAGER, CLIENT SOLUTIONS GROUP, DELL INDIA

46 ENTERPRISE IT WORLD JANUARY 2019

• AR/VR will bring more on-site learning and creativity to the workplace Leaps in Augmented and Virtual Reality (AR/VR) have been made over the course of 2018 to create more immersive, enhanced visual experiences – and as a result, we’ll see increased adoption in the workplace during 2019. On-site training opportunities and the ability to access data in real-time at the edge will not only fill a skills gap across certain trades and industries, but also give the workforce even more freedom to do their best work untethered from the workplace.

Further, employees will be able to collaborate and create in real-time through AR and VR experiences – bringing everyone into one virtual environment as if they’re all physically working together.

• Collaboration will break out from the meeting invite While the notion of working from 9-5 has long evaporated in a world where connectivity and productivity are possible from even the most remote locations, the calendar invite still rules where and when we get together. But that’s all changing as we have the ability to quickly grab a colleague based overseas through new collaboration tools that allow us to make video calls and share files in real time. 2019 will advance collaboration as more enterprises adopt webbased collaboration tools, and device technologies takes advantage of advances in wi-fi connectivity and compute power to get more done, better, faster – together.

FEATURE STORY

VIJENDER YADAV

CEO, ACCOPS SYSTEMS

WE STAND AT AN INFLEXION POINT FOR TECHNOLOGY ADOPTION We stand at an inflexion point for technology adoption at the end of 2018, Accops predicts that the year 2019 will see huge focus on Mobility & Security as the growth in ICT spending continues to be driven by The Big Four: Cloud, Mobility, Big data & Artificial intelligence. This business transformation has given rise to the need of secure data access at any time, from any location and from any device.

Cloud technologies have crossed the chasm, accelerating digital transformation, but heavily regulated industries such as BFSI, Healthcare, Defense and Government have already raised concerns pertaining to privacy & security. 2019 onwards, regulated industries can expect stricter governance policies and compliance.

Data protection of cloud applications such as O365, Dynamic CRM, Salesforce etc. hence becomes imperative for enterprises. At the same time, security practices will have to evolve keeping in mind ease of use, seamless access with stronger authentication policies for devices and users.

The Big Four will unleash multiplied innovation with massive data sharing and monetization, and hyper agile application deployment technologies. They will help organizations to create seamless digital work spaces that are dynamic in nature. Business

operations have already started seeing benefits with chat-bots being able to solve level 1 technical support queries with help of machine learning. Accops predicts with the help of The Big Four, security teams will be able to automate & self-heal faults and provide both predictive and proactive security that is self-aware.

Time-consuming tasks of IT teams such as troubleshooting or provisioning of applications and infrastructure will be automated leading to reduced IT complexity. Digital transformation will also witness plethora of benefits with other upcoming technologies such as virtual reality, augmented reality, block chain & IOT driven industry 4.0.

SATISH KUMAR V

CEO, EVERESTIMS

2019 CAN FORESEE HUGE TRANSFORMATION IN IT INDUSTRY The year 2019 can foresee huge transformation in IT industry.

It is expected to see various organizations define, adapt and transform their offerings from a technology heavy design leading to service offerings with a niche in the market. Similar to how the various verticals adopted & benefitted through Cloud technologies, the focus will now all be on the “tangible services” that are relevant to both individual & corporate consumers at large scale. We can expect to see new service segments being created alongside standardization of existing offerings in a highly competitive environment. The technology companies will continue to flourish based on their roles in the chain of data generation - data aggregation - data communication - data analysis - data presentation - data generation.

AI will be the one prime technology that is bound to evolve a lot in 2019.The special focus will be on the adoption of AI in daily lives on both personal & work front. “Cloud” evolved at making IT consumption (be it individual or corporate) generic enough to scale & manage on the go before settling down to personalization of each consumer space among the service offerings (from IaaS to PaaS to SaaS). Each of the major CSPs is now offering services that can be adopted to specific / custom use-case scenario through

flexibility on structuring / design / billing and delivery.

Similarly, AI will be all about personalizing the technology all over again in order to make service consumption seamless to consumers through their daily interactions / activities. Firstly it will be about identifying useful data among the plethora of data being generation from all kinds of sources & platforms. Then it will involve humans again for bringing in that natural factor to define the churning of data to come up with actionable Intel that will finally lead to service delivery with a touch of personalization.

JANUARY 2019 ENTERPRISE IT WORLD 47

FEATURE STORY

RAVI RAJ

BRAND HEAD DIRECTOR, SALES & SUPPORT, NETRACK

EPICENTER OF THE IT INDUSTRY LIES IN INNOVATION OF INFRASTRUCTURE

The year 2019 will be very experimenting for all the industries.

With the intrusion of cutting edge technologies and new initiatives taken up by specific organizations, we can expect an exponential growth among various businesses across the globe.

The epicenter of the IT industry is the innovation of their IT infrastructure, mainly in the data center space. We can’t deny the fact that data center is shifting to support wider platforms in the digital landscape. Considering this, the businesses of organizations seem to rely on the capabilities of the IT ecosystem

for supporting the new initiatives. There is a need to fill more computing power into precious data center space. Hence companies need to organize their servers and other necessary IT infrastructure. And the backbone of that organization scheme is the data center cabinet (or rack), which is designed to bring order to a potentially chaotic mass of servers, power distribution units, cables, switches and other gear. Thus, organizations look forward for the solutions with increased intelligence designed to simplify operations, enable remote management and service, and bridge a widening skills gap.

Experts say the global data center rack market is growing at a CAGR of 10.9% from 2014 to 2019 and will worth $2.7 billion by 2019. The emerging markets including China, Singapore, Brazil and India have become attractive market for new and established companies engaged in the development and marketing of the rack for data center rack market. With the continuous developments happening among the organizations globally, one can expect a sizeable business in 2019 from IT, Telecom, BFSI, Healthcare, Retail, Public sectors.

One of the major drivers for end-user adoption is the lower cost associated with rack solutions.

CHAITANYA CHOKKAREDDY

CHIEF INNOVATION OFFICER, OZONETEL

PROMISE OF BIG DATA WILL BE FINALLY ACHIEVED THROUGH AI think it will take a little bit longer before it becomes main stream.

Serverless computing will start making its presence felt. CIOs have to be on the lookout for which technologies are scaling and which are not. What are the breakthroughs happening in AI? Did a killer case study for blockchain happen?

Technology partners will work more closely with enterprises.

Because of the advancement of APIs and clear definition of process boundaries, technology partners will be able to do their jobs faster and better. Google, Amazon and Microsoft will make their presence felt much more. Technology partners will be expected to know all these stacks.

The promise of Big Data will finally be achieved because of AI. All the data that was being stored by enterprises will now be put to good use using AI. Deployment models like private cloud, hybrid cloud and pure cloud will become mature.

2019 will be the year of AI. Enterprises will adopt AI in most of their processes. There will also be a lot of talk of Blockchain. But I

48 ENTERPRISE IT WORLD JANUARY 2019

FEATURE STORY

ANKUR SHARMA

VP – ANALYTICS, INSTAMOJO

DEMOCRATIZATION OF MACHINE LEARNING IS QUICKLY APPROACHING The Democratization of Machine Learning is quickly approaching and is expected to swiftly progress in 2019, making it easier than ever to implement Machine Learning in product, especially for younger companies. This would allow companies to experiment with ML and put it to best use possible, in their context, much faster than ever before.

This ML democratization would result in product personalization and real-time decision making, (internal and in-product) for almost all companies catering to different segment of consumers, given the better accessibility of tools to make it possible.

BI-on-cloud is taking over the on-premise BI even among larger enterprises, while it remains the preferred choice for smaller enterprises. The ability to start quickly, little infrastructure overhead, no upfront costs and pay-as-you-go models are some of the big advantages of BI-on-cloud, and we should see much larger number of companies adopting it.

If data analytics is not your core offering, try to keep a lean data science team and work with trusted and reliable third parties to do the heavy-lifting for you, instead of doing it yourself.

Almost everything from data pipelining to data storage, to data visualization and ML deployment frameworks, should be accomplished in collaboration with specialist third parties who posses expertise in these domains, and need little bandwidth from your end. This not only keeps costs lower, but also allows the BI and ML teams to focus on core problems at hand, instead of spending time on re-inventing the wheel.

GAURAV AHLUWALIA

MANAGING DIRECTOR, R&M INDIA

2019 CAN FORESEE HUGE TRANSFORMATION IN IT INDUSTRY 2019 will be the year of implementation for various industries.

Along with continuous acceleration of IT industry, one can expect the structured cabling industry to flourish in the global markets.

Structured Cabling is one of booming industries across the world.

The global cabling market is divided into major two segments, namely Electrical and Telecom/Datacom cables which are used for various industries in various applications. In 2019, Telcos will be looking towards fiber connectivity solutions to remodel/renovate their cabling infrastructure and increase their efficiency. Also organizations/companies are revamping their data centers with structured/fibered cabling connectivity to minimize the downtime and yield more benefits. Thus, increasing demand for structured cabling solutions from Data center industry and Telecom industry will be the major market drivers in 2019.

Also, 2019 will witness the organizations adapting technology rich connectivity products to their cabling infrastructure such

as Shielded cables, S/FTP products, Cat 8 cabling solutions etc., Speaking over Indian market, 2019 may also play a positive role by introducing more benefitting initiatives for cabling and manufacturing industries, proportionally increasing investment in network and building infrastructure which drives the Indian cables market.

JANUARY 2019 ENTERPRISE IT WORLD 49

FEATURE STORY

THE DIGITAL TRANSFORMATION MUST HAPPEN NOW

JAMES BROWN

CEO, SMART COMMUNICATIONS

The forecast for 2019 looks very cloudy. And that’s a good thing. In 2016, IDC reported that 85% of enterprise decision makers felt they had a timeframe of just two years to make significant inroads on their digital transformation before suffering financially and/or falling behind their competitors. We have certainly seen tremendous progress toward that goal, but there is still a way to go before many enterprises, especially those in highly regulated industries, are able to fully deliver on their customers increasingly digital demands. And I believe 2019 is going to be the year in which this adoption explodes.

More meaningful communication experiences are necessary. We are at the perfect inflection point. Customers are very clearly telling us that they expect to be communicated with in more meaningful ways, or they will switch providers. In fact, in a recent study we conducted, 65% indicated this would be the case. Key decision makers within industries recognize that delivering these experiences is now a top priority, not a nice to have—with Forrester reporting that 72% of business leaders say that improving the customer experience is their top priority.

The cloud has come of age. The cloud has officially come of age. Security fears have been eased and the benefits have been confirmed. According to Gartner, in 2018 the 60% of enterprises that implement appropriate cloud visibility and control tools will experience one-third fewer security failures. Cloud adopters will also experience reduced time to benefit, overall lower cost of ownership, and more agile, scalable and tightly-integrated technology stacks.

CCM adoption will continue to grow. Cloud-based customer communications management platforms allow personalized communications to be delivered quickly and at scale—meeting multiple critical needs. These tools put business users in control and also allow for multiple systems to be seamlessly integrated. This increases internal efficiency while also delivering a more consistent and rewarding experience for consumers. It’s win/win and we see 2019 as the year that these benefits are realized by a tremendous number of companies in the financial services, insurance and healthcare industries in particular.

50 ENTERPRISE IT WORLD JANUARY 2019

GUEST TALK

NO MORE HTTP. ONLY ACCESS IF YOU SEE A PADLOCK (HTTPS).

Without HTTPS, with HTTP attackers can access website accounts and sensitive information and inject malware or other malicious files into a website and resulting into attacks of vivid nature.

ARCHIE JACKSON, AVP - Technology/Information Security, Genpact.

BY SANJAY@ACCENTINFOMEDIA.COM

ABOUT THE AUTHOR Archie Jackson is a curious, incisive & visionary senior technology professional with 17+ years of insightful experience in IT Infrastructure design, implementation and operations with strong service management, leadership and digital transformational skills. He carries good knowledge of ‘Software defined’ & ‘hyperconverged compute, storage, networks and virtualization with collaborative communication methods. He is highly sensitive towards Cybersecurity/Information Security. He is a Six Sigma Green Belt too.

This article is something most of us already know but fail to comply and end up compromising our privacy, confidential data or financial losses.

Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.

HTTPS protects against man-in-the-middle attacks, eavesdropping, tampering with contents of communication between a website and users.

On the other hand, HTTP (Hyper Text Transfer Protocol) do not secure communication taking place between two ends, leaving it vulnerable to

such attacks.

Without HTTPS, with HTTP attackers can access website accounts and sensitive information, and inject malware or other malicious files into a website and resulting into attacks of vivid nature. l Denial-of-service (DoS) and distributed denial-of-service (DDoS) attacks. l Man-in-the-middle (MitM) attack. l Phishing and spear phishing attacks. l Password attack. l SQL injection attack. l Cross-site scripting attack. l Eavesdropping attack.

So, Payment and other sensitive transactions were the first to be secured using HTTPS connections. As of now, it has become increasingly important to protect all types of sites irrespective of what the content of the website is.

By securing the website, you would not just be safeguarding the website, but also protecting the privacy of website users’ communications, information and identities.

HTTPS (Hyper Text Transfer Protocol Secure) appears in the URL when a website is secured by an SSL certificate. The details of the certificate, including the issuing authority and the corporate name of the website owner, can be viewed by clicking on the lock symbol on the browser bar.

This lock is very important. It indicates that your browser has used HTTPS to properly secure and authenticate your connection with a website. HTTPS has three main goals: l Privacy: Encrypting data such that anything in-between your browser and the website cannot read your traffic. l Integrity: Ensuring that the data received on either end has not been altered unknowingly along the way.

Authentication: Proving that the website your browser is talking to is who they say they are.

SSL and TLS are both cryptographic protocols that provide authentication and data encryption between servers, machines and applications operating over a network (e.g. a client connecting to a web server). SSL is the predecessor to TLS. ... TLS is currently at v. 1.3 SSL stands for Secure Sockets Layer and, in short, it’s the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.

The two systems can be a server and a client or server to server.

SSL uses encryption algorithms to scramble data in transit, preventing hackers from reading it as it is sent over the connection. This information could be anything sensitive or personal which can include credit card numbers and other financial information, names and addresses.

Such secured connection offers several benefits: l Safeguarding sensitive data being transferred between browser and server. l Preventing criminals or any intruder from reading the information transferred. l Avoiding misuse of vital information like credit card numbers, financial information, addresses and names. l Safeguarding the information transferred from unwanted modification.

The SSL certificate is issued by a trusted third party, typically a trusted Certificate Authority (CA).

It helps to ensure that you are dealing with the right website or person through a secured connection.

Essentially, an SSL certificate links the domain, server or host name to an organization’s identity and location. The certificate is installed into the organization’s web server, and l

To read the complete article, log on to www.enterpriseitworld.com JANUARY 2019 ENTERPRISE IT WORLD

51

CIO TALK

“To build and sustain a lead in the race to full implementation of Industry 4.0, enterprises need to broaden and deepen their practical knowledge SHAILENDRA CHOUDHARY

of technologies and related use cases to develop and implement tailored digital manufacturing strategies.”

VICE PRESIDENT AND HEAD IT, INTERARCH BUILDING PRODUCTS

MAKING INDUSTRY 4.0 AND SMART FACTORY A REALITY Enterprises face formidable challenges in the adoption of new technologies but with Industry 4.0, companies, departments, functions, and capabilities will become much more cohesive, as cross-company, universal data-integration networks evolve and enable truly automated value chains.

T

he rise of new digital industrial technology, known as Industry 4.0, is a transformation that makes it possible to gather and analyze data across machines, enabling faster, more flexible, and more efficient processes to produce higher-quality goods at reduced costs. From smartphones to smart fridges, technology has played a major role in advancing most areas of our everyday lives but it is also transforming the world of industry.

Industry 4.0 means that more devices, sometimes including unfinished products will be enriched with embedded computing. This will allow field devices to communicate and interact both with one another and with more centralized controllers, as necessary. It will also decentralize analytics and decision making enabling real-time response. With Industry 4.0, companies, departments, functions, and capabilities will become much more cohesive, as cross-company, universal 52 ENTERPRISE IT WORLD JANUARY 2019

data-integration networks evolve and enable truly automated value chains.

Industry 4.0 is the label given to the gradual combination of traditional manufacturing and industrial practices with the increasingly technological world around us. This includes using large-scale M2M and Internet of Things (IoT) deployments to help manufacturers and consumers alike provide increased automation, improved communication and monitoring, along with self-diagnosis and new levels of analysis to provide a truly productive future.

Factories will become increasingly automated and self-monitoring as the machines within are given the ability to analyze and communicate with each other and their human co-workers, granting companies much smoother processes that free up workers for other tasks.

Who started Industry 4.0?

A German government memo released way back in 2013 was one of the first times that

‘Industry 4.0’ was mentioned. The high-tech strategy document outlined a plan to almost fully computerize the manufacturing industry without the need for human involvement.

Industry 4.0 optimizes the computerization of Industry 3.0 When computers were introduced in Industry 3.0, it was disruptive thanks to the addition of an entirely new technology. Now, and into the future as Industry 4.0 unfolds, computers are connected and communicate with one another to ultimately make decisions without human involvement. A combination of cyber-physical systems, the Internet of Things and the Internet of Systems make Industry 4.0 possible and the smart factory a reality. As a result of the support of smart machines that keep getting smarter as they get access to more data, our factories will become more efficient and productive and less wasteful.

Ultimately, it’s the network of these machines that are digitally connected with one another and create and share information that results in the true power of Industry 4.0.

Adopting Industry 4.0 Challenges Companies face formidable challenges in the adoption of these new technologies. To build and sustain a lead in the race to full implementation, they need to broaden and deepen their practical knowledge about digital technologies and the related use cases and then develop and implement tailored digital manufacturing strategies.

Industry 4.0 applications today While many organizations might still be in denial about how Industry 4.0 could impact their business or struggling to find the talent or knowledge to know how to best adopt it for their To read the complete article, log on to www.enterpriseitworld.com

CIO TALK

“An overwhelming number of real estate businesses are not taking mobile application development seriously. This leaves a competitive advantage open for any company that does have a real estate app.”

CHITARANJAN KESARI HEAD INFORMATION TECHNOLOGY, KANAKIA GROUP

HOW MOBILE TECHNOLOGY CAN REDEFINE REAL ESTATE INDUSTRY As per analysis and market feedback in the year 2018, 79% of people from the millennial generation have their mobile devices with them at all times. With all the time people spend looking at their tablets and smartphones, it creates the perfect opportunity for real estate companies to market their services through mobile applications.

A

journey started way back in 2014, when I was working on a project for slum redevelopment in Mumbai. A huge amount of data gathering for slum dwellers manually was a very time-intensive and typical task. So with a mobile app, to collect data and send to central server saves a lot of time for document processing for the project.

Either we can say, slum view mobile apps, Salesforce, Microsoft Dynamics, Kworld, employee feedback buddy apps, and Zoho, the

Statistics show that 79% of people from the millennial generation have their mobile devices with them at all times. If you are a company with their own mobile app, you would be constantly connected with all the potential property buyers who have downloaded your app. The same concept lots of developers are doing and providing 360 view of their projects. Customers also have the opportunity to view their proposed new home on 360 angles. As some of the eCommerce platform for realtors, they are doing campaign and all. Let’s take a look at one of the best realtor apps ‘Zillow’ as an example. If someone were to save their property search requirements and a new listing becomes available which matches them, that user will receive an automatic push notification.

Either that or their assigned agent would receive a message.

According to a research study on real estate apps are two times more likely to retain users than those who use their mobile browsers. Not only that, there is double the chance that real estate mobile apps users will come back within a month.

Engagement is also high with these apps.

technology available for real estate is getting better all the time. With all the time people spend looking at their tablets and smartphones, it creates the perfect opportunity for real estate companies to market their services through mobile applications. Surprisingly, an overwhelming number of real estate businesses are not doing this yet.

This leaves a competitive advantage open for any company that does have a real estate app.

As per analysis and market feedback in the year 2018, every business person needs a mobile app for marketing and communication assistance.

l 27.88% of the people who use real estate apps show “low activity.” They would be active for the first couple of days out of the week and then drop out. l 30.00% of the people who use real estate apps showed “medium activity.” They would be active for 3 to 5 days out of the week and then drop out. l 40% of the people who use real estate

To read the entire article, log onto www.enterpriseitworld.com.

JANUARY 2019 ENTERPRISE IT WORLD 53

CIO TALK

“Cloud computing is no longer a tool, it has evolved as a scalable service offering wand a delivery platform in the computing services domain.”

D V SESHU KUMAR ASST. VICE PRESIDENT – IT HEAD, ORIENT CEMENT

RETHINKING DESIGN, LIFECYCLE, DIGITAL PRIVACY AND TRUST: EVOLUTION OF ENTERPRISE CLOUD IN 2019 Studies says nine out of ten companies expected to have some part of their requirements either software front or infrastructure in the cloud during this calendar year. Organizations are focusing more towards discovering the right procedures to implement and manage the cloud computing technologies to accomplish their business goals.

T

echnology changes rapidly, smaller devices providing more computing power. As the speed of development continues to increase, businesses are faced with seemingly thinking of which technology to adopt for their next set of systems.

Cloud-based technology has expanded rapidly over the last decade, and above 90 percent of enterprise businesses already using some cloud54 ENTERPRISE IT WORLD JANUARY 2019

based solutions.

Organizations these days are focusing more towards discovering the right procedures to implement and manage the cloud computing technologies to accomplish their business goals.

The overall basis of cloud computing depends upon the virtualizations of hardware and software and also service-oriented architecture. Cloud computing is no longer a tool, it has evolved as a scalable service offering and a delivery platform

in the computing services domain. Studies says nine out of ten companies expected to have some part of their requirements either software front or infrastructure in the cloud during this calendar year.

Predictions say that cloud computing trends during this year, many enterprises may go to adopt accelerated multi-cloud option. The enterprises move toward a conversation around which cloud is better for what purpose. Multicloud becoming the new norm, cloud players will now have to compete on specific offerings, rather than overall solution. But there will always be some level of on-premises. There will always be workloads that don’t necessarily fit, so in this scenario always have that hybrid configuration option.

Many forward-thinking companies are choosing a hybrid mixture of cloud services.

Hybrid clouds offer the benefits of both public and private clouds and take advantage of existing architecture in a data centre.

The hybrid approach allows applications and components to interoperate across boundaries between cloud instances, and even between architectures. The same level of distribution and access flexibility is also needed for data. Dynamic digital world, one should plan for things to move around in response to evolving needs. Highly regulated industries are having major barriers for cloud systems; making on-premise the only option, other community companies can opt for community cloud.

Community Cloud : A community cloud is a cloud service model that provides a cloud computing solution to a limited number of individuals or organizations that is governed, managed and secured commonly by all the participating organizations or a third party managed service provider.

Some organizations have concerns over privacy, efficiency, security, compliance considerations because of dependence on major cloud vendors like Google, Amazon and Microsoft. This model suits for these types of organizations where cloud To read the complete article, log on to www.enterpriseitworld.com

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