BUSINESS PROFILE
CONTENT 04
Our Company
06
Current Contracts
08
Employment Services
10
Training Services
12
Business Services
16
Community Services
17
Offices and Contacts
Enterprise and Training Company Limited W: www.etcltd.com.au E: info@etcltd.com.au ABN: 52 003 732 009
Information within this Business Profile is correct at June 2015
OUR COMPANY Enterprise & Training Company Limited (ETC) enjoys a reputation as a high-performing, not-for-profit provider of employment, training and business services. We help people in many different situations to overcome their personal challenges and learn the skills they need to find sustainable employment. ETC’s purpose is to help alleviate poverty, helplessness and misfortune suffered by unemployed people by helping them find jobs, equipping them to be suitable for those jobs and supporting them to stay in work. ETC delivers employment services, disability services, the New Enterprise Incentive Scheme and a range of business advisory services such as the NSW Government’s Small Biz Connect program. As a Registered Training Organisation (RTO), ETC offers nationally accredited qualifications in Community Services, Business, Retail and Hospitality. ETC is committed to helping build the capacity of the communities in which we operate through a range of community programs, projects and partnerships. This is our way of giving back, achieving our mission and thanking those communities who continue to support us. ETC’s head office is in Coffs Harbour in the NSW Mid North Coast, with a delivery footprint along the East Coast of Australia between Wollongong and the Gold Coast. Since 1989, we’re proud to have:
helped
54,500 people find jobs
SMALL TRAINING PROVIDER OF THE YEAR
trained
27,322 people
BEST REGIONAL BUSINESS ENTERPRISE CENTRE IN AUSTRALIA
helped
37,374
small business to start & grow
4
etcltd.com.au
2013 EXCELLENCE IN BUSINESS ETHICS AWARD
our vision
our mission
To reduce disadvantage in our community
To help the unemployed find and sustain jobs by delivering innovative employment and training programs
EMPLOYMENT SERVICES TRAINING SERVICES BUSINESS SERVICES
5
CURRENT CONTRACTS jobactive
DEPARTMENT OF EMPLOYMENT Helping job seekers find work and helping employers fill vacancies by offering a recruitment service at no cost
DISABILITY EMPLOYMENT SERVICES
DEPARTMENT OF HUMAN SERVICES
NEW CAREERS FOR ABORIGINAL PEOPLE
NSW DEPARTMENT OF EDUCATION AND COMMUNITIES
TRANSITION TO WORK PROGRAM
NSW DEPARTMENT OF AGEING DISABILITY AND HOME CARE
Employment services designed specifically to help people with disability secure work
Working closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people
Supporting young people with disability to transition between school and employment / training
NEW ENTERPRISE INCENTIVE SCHEME
DEPARTMENT OF EMPLOYMENT NEIS assists eligible unemployed people to start their own businesses with training in small business management, professional mentoring and financial support for 12 months
SMALL BIZ CONNECT
NSW DEPARTMENT OF TRADE AND INVESTMENT – OFFICE OF THE SMALL BUSINESS COMMISSIONER Providing in-depth advisory services and skills development for start-up and established small businesses
SMART & SKILLED
NSW DEPARTMENT OF EDUCATION AND COMMUNITIES: STATE TRAINING SERVICES As a NSW Smart and Skilled approved provider, ETC can provide Vocational Education and Training workshop programs and traineeships to help people get the skills they need to find a job
6
etcltd.com.au
CURRENT CONTRACTS PRE-QUALIFIED SUPPLIER QUEENSLAND USER CHOICE
QLD DEPARTMENT OF EDUCATION AND TRAINING
CERTIFICATE 3 GUARANTEE
QLD DEPARTMENT OF EDUCATION AND TRAINING
ETC has the ability to provide government subsidised accredited training in Business, Community Services and Retail in QLD
Certificate 3 Guarantee provides a government subsidy to support eligible individuals to complete their first post-school certificate III qualification. It also supports Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications
COMMUNITY LEARNING
QLD DEPARTMENT OF EDUCATION AND TRAINING A training program that provides additional support to help disadvantaged learners gain qualifications up to Certificate level III
AGED CARE WORKFORCE VOCATIONAL EDUCATION & TRAINING PROGRAM
DEPARTMENT OF HEALTH
AUSTRALIAN SMALL BUSINESS ADVISORY SERVICE
DEPARTMENT OF INDUSTRY AND SCIENCE
HELPING LEARNER DRIVERS BECOME SAFER DRIVERS
NSW ROADS & MARITIME SERVICES
COFFS HARBOUR INNOVATION CENTRE
COFFS HARBOUR TECHNOLOGY PARK BOARD
ENCORE PROPERTY SERVICES
TRANSFIELD SERVICES
Providing accredited qualifications for workers in the Aged Services sector in locations across NSW and the Gold Coast
Providing in-depth advisory services and skills development for start-up and established small businesses
Workshops targeting the supervisors of learner drivers across a large area of North Eastern NSW
Management and promotion of the Innovation Centre and the provision of incubator support to its tenants
Lawns, garden and property maintenance services
7
EMPLOYMENT SERVICES ETC has been delivering employment services for more than 25 years. ETC is contracted to the Federal Government Department of Employment to help job seekers find jobs and meet the needs of employers as part of the jobactive contract (2015-2020) and previous Jobs Services Australia and Job Network contracts. ETC’s employment services delivery footprint extends along the East Coast from Yatala in the Gold Coast to Bulahdelah in NSW. ETC is also a Disability Employment Services provider in the Port Macquarie-Hastings region in the NSW Mid North Coast which enables us to provide people with disability a specialised employment service as part of a contract with the Federal Government Department of Human Services. ETC is certified under ISO9001:2008 and the Department of Employment Quality Assurance Framework.
“ETC helped me get a job in construction and it’s been fantastic. I want to be a role model for the next generation of my community.” Sam Drew Successful ETC Job Seeker 8
etcltd.com.au
We also continue to support job seekers once they have secured a job to help them succeed and remain in work.
SERVICES FOR JOB SEEKERS ETC offers a range of services to eligible job seekers to help them find a job as quickly as possible, including: •
Weekly automated emails, fortnightly phone calls/Skype and monthly (at least) meetings to keep them engaged in looking for work
•
Access to ETC’s “Job Lab” where they can watch online tutorials, webinars and videos about getting and keeping a job
•
Access to ETC’s jLink App which will alert them to new jobs suitable to their skills
•
“Job Skills Training” to increase their chances of getting a job such as reviewing their resume, applying for jobs and interview techniques
•
Training to address skills gaps and increase job prospects
•
Access to a range of Work for the Dole activities designed to build upon work skills
ETC’s Job Advisors work with job seekers to help them overcome any obstacles that may be preventing them from working and, with their consent, will refer them to support services such as counsellors, mental health specialists, financial and budgeting experts and accommodation services. 9
ENCORE PROPERTY SERVICES
NEW CAREERS FOR ABORIGINAL PEOPLE (NCAP)
ETC’s social enterprise, Encore Property Services, provides lawns, grounds and garden maintenance services to a range of government and private sector clients throughout the NSW Mid North Coast.
ETC works closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people through the NCAP program.
Encore offers job seekers the opportunity to gain valuable work skills in a small and supportive environment. Typically, there are about 25 part-time employees working with Encore, including 3-4 Indigenous, 2-3 mature aged, 6-7 youth as well as people with disability. The team is overseen by 3 supervisors who offer mentoring and support.
10
etcltd.com.au
ETC’s Aboriginal Employment Advisors help Aboriginal people by: •
Planning career paths
•
Seeking out employment and/or training opportunities
•
Providing assistance with job applications and interview techniques
SERVICES FOR EMPLOYERS ETC is committed to meeting the needs of employers by delivering a service that is responsive, flexible and focused on helping employers achieve their workforce requirements. ETC’s recruitment service to employers includes: • Access to candidates throughout Australia • Screening of candidates • Short-listing, interviewing and reference checks • Ongoing support once a candidate has been placed in a job In addition, ETC also offers employers: •
24/7 online servicing through our eLink App
•
A nominated single point of contact
•
Opportunities to trial candidates through work experience, work trials and pre-employment training programs
•
Detailed advice and guidance to help ensure businesses have appropriately skilled staff via a skills need analysis; designing training programs with employer input and facilitating traineeships and Apprenticeships
•
Employment advice specific to individual businesses such as how to achieve diverse workplaces, wage subsidies and job sharing arrangements
•
We also work with other organisations such as employment providers, training providers, Apprenticeship Centres and labour hire companies to ensure we meet employer’s labour force needs
TRANSITION TO WORK ETC offers the Transition to Work program which focusses on helping Year 12 school leavers who require additional support to get ready for working life and secure sustainable employment. ETC helps these clients by: •
Identifying and supporting their goals
•
Developing skills through work experience placements
•
Delivering nationally accredited training
•
Developing personalised training plans
11
TRAINING SERVICES ETC is a Registered Training Organisation (6998) that helps individuals to up-skill to launch or develop their careers, and organisations to professionally develop their staff. Our programs are nationally recognised and specifically designed for successful learning outcomes. ETC offers accredited qualifications from Certificate II to Diploma level in the areas of Community Services (Aged Care, Disability, Home and Community Care, Children Services and Employment Services), Business, Retail and Hospitality as well as Training and Assessment. ETC facilitates traineeships and also offers short courses that provide licensing requirements and pre-vocational and skill set training such as Provide Responsible Service of Alcohol (RSA), Provide Responsible Gambling Services (RCG), Apply First Aid and a Food Safety Supervisor course. Please refer to your local ETC office for a calendar of scheduled training courses. ETC offers a flexible and fresh approach to training. We work closely with industry to develop specialised training programs that meet employers’ current and future needs. Our training is delivered in the workplace, classroom and online by experienced trainers who have worked in industry.
“ETC helped me get my life back in order. I love my job in Aged Care. It’s so rewarding. I jump out of bed to go to work now and that’s never happened before in my life.”
Peter McMahon 12
etcltd.com.au
Successful ETC Job Seeker
“I found the practical nature of the Diploma of Management invaluable. While completing the units I was able to implement what I was learning directly into the day to day management of my business. It’s the best thing I’ve done in my working life to help my business.” Lisa Hanlan First National Real Estate
“It’s the best thing I’ve ever done. It’s changed my whole life. It’s so rewarding seeing the clients who are grateful to see me.” Pamela Hutchinson St Vincent’s Care Services
“ETC has been spectacular. I wouldn’t have got here without ETC. I’ve had all sorts of assistance from digital marketing advice, assistance with building websites, small business management training and lots of mentoring and guidance.”
Ian Kinny eButton App
NEW ENTERPRISE INCENTIVE SCHEME NEIS assists eligible job seekers interested in establishing a small business with accredited
BUSINESS ADVISORY SERVICES SMALL BIZ CONNECT / AUSTRALIAN SMALL BUSINESS ADVISORY SERVICES
small business management training
In the NSW Mid North Coast region ETC
(Certificate III in Micro Business
provides government subsidised advisory
BSB 30315), assistance with the development
and skills development support under
of a business plan and ongoing mentoring
these programs to assist small to medium
support for 12 months.
enterprises establish, improve and grow.
ETC delivers NEIS in the Mid North Coast and North Coast regions of NSW.
Workshops and fully tailored individualised services are provided. ETC’s practical support and skills development covers a broad range of business topics, such as business diagnostics, business planning, marketing, on-line marketing platforms, human resource management, and business finance.
13
TRAINING SERVICES ACCREDITED FULL-QUALIFICATION TRAINING COURSES
ONLINE
WORKSHOPS
WORKPLACE
Community Services
Business
• Certificate III in Aged Care CHC30212
• Certificate II in Business BSB20115
• Certificate IV in Aged Care CHC40108
• Certificate III in Business BSB30115
• Certificate III in Disability CHC30408
• Certificate III in Micro Business Operations BSB30315
• Certificate IV in Disability CHC40312
• Certificate III in Business Administration BSB30415
• Certificate III in Home and Community Care CHC30312
• Certificate IV in Business Administration BSB40515
• Certificate IV in Community Services Work CHC40708
• Certificate IV in Business BSB40215
• Certificate III in Early Childhood Education & Care CHC30113
• Certificate IV in Leadership & Management BSB40815
• Diploma of Early Childhood Education & Care CHC50113
• Certificate IV in Small Business Management BSB40415
• Certificate IV in Employment Services CHC42012
• Certificate IV in Business Sales BSB40615
• Certificate IV in Career Development CHC42112
• Diploma of Leadership & Management BSB51915
Hospitality • Certificate II in Hospitality SIT20213 • Certificate III in Hospitality SIT30713 • Certificate IV in Hospitality SIT40313
Retail • Certificate II in Retail Services SIR20212 • Certificate III in Retail Operations SIR30212 • Certificate IV in Retail Management SIR40212
Training and Assessment • Certificate IV in Training and Assessment TAE40110
14
etcltd.com.au
“I’ve just hired three people through ETC that I will certainly find permanent positions for because I have been so impressed by them.” Sharon Scipione Bananacoast Hotbake Bakery Owner 15
COMMUNITY SERVICES
76
worthwhile organisations have been supported since the ETC Community Support Fund started.
As a not-for-profit, community orientated organisation, ETC participates in a broad range of socially and economically focused activities that are designed to build the capacity of local communities and provide opportutnies for disadvantaged people.
ETC COMMUNITY SUPPORT FUND A small snapshot of some of the recipients is provided below: NSW Mid North Coast Hastings District Respite Care - $5,000 for a website upgrade to improve online service delivery for people with disabilities and their carers. Macleay Options - $6,000 towards Mowhawks, a vocational service that specialises in lawn and ground maintenance work which is performed by people with disability. NSW North Coast Lifeline North Coast - $12,600 for the purchase of new computers, printers and software to help increase efficiency in retail outlets. Westpac Rescue Helicopter - $8,000 for the purchase of GoPro cameras to be used for training purposes. Gold Coast Disabled Surfers Association - $1,300 for the purchase of new chairs. Rotary Club of Burleigh Heads - $6,000 for the purchase of electric scooters for the disabled and elderly.
ETC has always given back to the communities in which it operates. In 2012, ETC’s Board of Directors launched the ETC Community Support Fund as a new vehicle for our philanthropy and sharing our success.
16
etcltd.com.au
COMMUNITY INFORMATION AND SUPPORT PROGRAMS ETC leverages its extensive base of community contacts to support government agencies deliver widespread community information and support. Examples include the switchover from analogue to digital TV; introduction to WH&S legislation; training the supervisors of learner drivers; and support for incubating businesses at the Coffs Harbour Innovation Centre.
COMMUNITY PARTNERSHIPS ETC has broad ranging partnerships with community-based organisations in our regions. For example, we are a consortium member of both Port Macquarie and Coffs Harbour Headspace, supporting young people access mental health support.
SOCIAL ENTERPRISE ETC develops and supports social enterprises which benefit the community and provide outcomes for our job seekers. For example, our own social enterprise, Encore Property Services provides lawns, grounds and garden maintenance services to a range of government and private sector clients throughout the NSW Mid North Coast. Encore offers job seekers the opportunity to gain valuable work skills in a small and supportive environment.
ETC BUSINESS LEADERS BUILDING THE CAPACITY OF SMALL BUSINESSES THROUGH ETC BUSINESSLEADERS The premier business to business networking events on the NSW Mid North Coast. ETC BusinessLeaders (formerly known as the ETC BusinessClub) has been operating in Coffs Harbour since 1995 as a not-for-profit venture. The purpose of ETC BusinessLeaders is to provide the business community with a networking and learning environment to support business growth, innovation and sustainability. ETC BusinessLeaders events bring nationally renowned speakers to regional areas to inspire and motivate local small business operators. Held bi-monthly, the events encourage business-to-business networking and skills development.
17
OFFICES COOMERA Shop 7 & 8, 2 Fortune Street Coomera QLD 4209
HELENSVALE Suite 2D, 9 Sir John Overall Drive Helensvale QLD 4212
NERANG
KINGSCLIFF Suite 6, Kingscliff Central 11 - 13 Pearl Street Kingscliff NSW 2487
MURWILLUMBAH Shop 2, 1 Brisbane Street Murwillumbah NSW 2478
BYRON BAY
2/24 Cotton Street
1st Floor, Suite 1, 6 Marvell Street
Nerang QLD 4211
Byron Bay NSW 2481
SOUTHPORT Level 2, Suite 1 ‘Jandream Plaza’ 23 Nind Street Southport QLD 4215
ROBINA Suite 9, Riverwalk Place 238 Robina Town Centre Drive
LISMORE 2 Carrington Street Lismore NSW 2480
BALLINA Suite 1, 118 Tamar Street Ballina NSW 2478
Robina QLD 4226
PALM BEACH 2 / 1051 Gold Coast Highway Palm Beach QLD 4221
TWEED HEADS SOUTH
18
CASINO 132 Walker Street Casino NSW 2470
GRAFTON
Suite 8A, 24 - 28 Corporation Circuit
16 King Street
Tweed Heads South NSW 2486
Grafton NSW 2460
etcltd.com.au
OFFICES WOOLGOOLGA Shop 4, Surfside Plaza, 58 Beach Street Woolgoolga NSW 2456
COFFS HARBOUR (HEAD OFFICE) 80 Grafton Street / PO Box 1371 Coffs Harbour NSW 2450
KEMPSEY Suite 8, 41 Belgrave Street Kempsey NSW 2440
PORT MACQUARIE Suite 3 & 4, Oxley House 133 - 137 Gordon Street NSW 2444
TOORMINA
LAURIETON
Unit 5, 4 Minorca Place
Shop 1, 83 Bold Street Laurieton NSW 2443
Toormina NSW 2452
DORRIGO 3 Silversmith Arcade Cudgery Street Dorrigo NSW 2453
URUNGA Shop 2, 15 Bowra Street Urunga NSW 2455
NAMBUCCA HEADS 13 Bowra Street Nambucca Heads NSW 2448
WAUCHOPE Suite 3, 43 High Street Wauchope NSW 2446
TAREE Suite 1, 57 - 61 Albert Street Taree NSW 2430
TUNCURRY Suite 1 & 4, ‘Bridgepoint’ 1 - 9 Manning Street Tuncurry NSW 2428
SOUTH WEST ROCKS Shop 1, 9 Prince of Wales Avenue South West Rocks NSW 2431
WOLLONGONG Level 1, 87 -89 Market Street Wollongong NSW 2520
19
CONNECT WITH US
1800 007 400 etcltd.com.au