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NOVEMBER/ DECEMBER 2020 Volume 25 | Number 6

CONTENTS

COVER PHOTO: Ken Born, Born Graphics Inc. Chevron, On The Run and A&W location at 4808 - 12th Street NE, Calgary.

8 THE 2021 BUYERS' GUIDE

7

STAY CURRENT

05

Editor’s message Trade events still vital

06

Connect, engage, learn 2020 Convenience U CARWACS Show West goes digital

07

Safety first Wash operators demonstrate skill sets to clean and sanitize during the pandemic

08

COVER STORY Parkland ups the ante Company looks to foodservice and grocery to enhance customer offer

12

2021 BUYERS' GUIDE

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Driving transportation fuels forward Q&A with Bob Larocque, new president & CEO at the Canadian Fuels Association

29

Featured products New products, equipment and services

30

CCA industry forum

12

DON’T MISS OUR E-NEWSLETTERS! Car wash, petroleum, and convenience news & insights, delivered each week. Sign up today at CCentral.ca/signup

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EDITOR’S MESSAGE

20 Eglinton Ave. West, Suite 1800, Toronto, ON M4R 1K8 (416) 256-9908 | (877) 687-7321 | Fax (888) 889-9522 www.CCentral.ca SENIOR VICE PRESIDENT, CANADA | Donna Kerry EDITORIAL EDITOR, CSNC Michelle Warren | mwarren@ensembleiq.com EDITOR, OCTANE Kelly Gray | kgray@ensembleiq.com TRANSLATION | Danielle Hart ADVERTISING SALES ASSOCIATE PUBLISHER Elijah Hoffman | ehoffman@ensembleiq.com NATIONAL ACCOUNT MANAGER Jacquie Rankin | jrankin@ensembleiq.com VICE PRESIDENT, EVENTS Michael Cronin | mcronin@ensembleiq.com DESIGN AND PRODUCTION VICE PRESIDENT, PRODUCTION Derek Estey | destey@ensembleiq.com DIRECTOR OF PRODUCTION Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Linda Rapini DIRECTOR OF MARKETING Alexandra Voulu | avoulu@ensembleiq.com SENIOR DIRECTOR AUDIENCE STRATEGY Lina Trunina | ltrunina@ensembleiq.com SENIOR DIRECTOR, DIGITAL CANADA & SPECIAL PROJECTS Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS CHIEF EXECUTIVE OFFICER | Jennifer Litterick CHIEF FINANCIAL OFFICER | Jane Volland

CHIEF INNOVATION OFFICER | Tanner Van Dusen CHIEF HUMAN RESOURCES OFFICER | Ann Jadown EXECUTIVE VICE PRESIDENT, EVENTS & CONFERENCES Ed Several

SENIOR VICE PRESIDENT, CONTENT | Joe Territo SUBSCRIPTION SERVICES Subscriptions: $65.00 per year, 2 year $120.00, Outside Canada $100.00 per year, Single copy $12.00, Groups $46.00, Outside Canada Single copy $16.00. Email: csnc@ccentral.ca Phone: 1-877-687-7321, between 9 a.m. to 5 p.m. EST weekdays Fax: 1-888-520-3608 / Online: www.ccentral.ca/subscribe LICENSING AND REPRINTS

Please contact Wright’s Media | ensembleiq@wrightsmedia.com 1-877-652-5295

Trade events still vital It’s fall, and traditionally I would be looking at flight and hotel bookings to trade events, such as The Convenience U CARWACS Show. However, this year is unprecedented thanks to a global pandemic holding us all in its nasty clutches. So, travel is off for now, but not trade events. Innovative thinking on the part of event organizers have shows still taking place in the digital world amid altered formats. Benefits offered by virtual trade shows are many. For starters, consider the savings in hotel, flight and other travel costs associated with attendance at an event. A digital show also means the possibility of larger attendance numbers. Without the upfront costs like lodging and air travel, more people are available to attend. This means more data and more contacts, making the virtual trade show ideal for those looking for sales and supplier leads. Virtual shows are also hyper-personalized with most events offering detailed visitor and exhibitor information. This information makes getting together simpler and more time productive. Gone are the tire kickers and time wasters who stop by booths just looking for samples or a way to kill a few minutes. Visitor and exhibi-

tor profiles mean a targetted approach to trade show contact that results in highly qualified prospects and more business overall. And, a virtual show gives exhibitors more exposure than they would achieve in a one or two-day event. For example, The Convenience U CARWACS Show is live for seven days and available online for 90 days, making it easy to discover, learn and meet new contacts from the comfort of your office chair. Over the past year, the world has changed in so many ways. But, despite the changes, some things stay the same. The need for industries and businesses to connect with their suppliers and markets remains unaltered. Trade shows might not look quite as they did in their current digital formats, but they seek to achieve the same goals. While the COVID-19 challenge has brought with it community and personal isolation that has made it more difficult for businesses to deliver their messages, trade shows still work their magic to bring people together.

kgray@ensembleiq.com

CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2020 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without the permission of the publisher.

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Connect, engage, learn 2020 Convenience U CARWACS Show West goes digital By Kelly Gray 2020 saw a year filled with changes that came at us quickly. People and companies have pivoted to meet the new order of things following the onset of COVID-19. A great example is this year’s Convenience U CARWACS Western Show.  Slated to start November 4th, the event had been marked for the Abbotsford TRADEX Centre, but, given the extraordinary circumstances in which we all find ourselves, The Convenience U CARWACS Show West has gone digital for 2020. The event is unique in its interactive capability and the benefits to both exhibitors and visitors are many. “Access is easy,” says Michael Cronin, vice-president events at EnsembleIQ, the company behind The Show that has become Canada’s leading gathering for convenience retailers, convenience-gas and car wash operators. He tells OCTANE that people can register online at www.convenienceU.ca to get involved. “A digital event means no flight or hotel costs for attendees. And, operators don’t have to take time off businesses. The Show is tailored to be flexible with a format that extends to 90 days,” he says, mentioning that they worked to create an event that is simple to attend and fully interactive. The first step is to register and create your online profile. Once details have been entered, The Show uses an AI program to match attendees with exhibitors. Attendees can simply browse the matched selections offered and then arrange 1:1 meetings in real-time for the first seven days of the digital event. After the initial week, The Show is still up and running for another 83 days with education sessions, product information and other features, such as exhibitor profiles, embedded videos and links still available to registrants.

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“The event is a living, breathing interactive community with participants able to reach out to either side (exhibitor or visitor) for real-time meetings for the first seven days. The idea is to save attendees and exhibitors time and money with this format. If you are a car wash operator you can arrange to see just those businesses that make sense for your operation. Also, if you are a supplier to the car wash sector, you can access the profiles of those who would be interested in your products and services and request meetings,” he says, noting that the goal was not to reinvent the trade show wheel. “We saw that we needed to achieve an interactive platform that delivered value. We have been able to draw on our experience as one of North America’s largest providers of trade events and create this unique package during this challenging time for the Western Convenience U CARWACS Show.”

The Convenience U CARWACS Show is where Canada’s convenience, gas and car wash sectors come together. Expect to find the industry present at The Show with 71% of attendees coming from banner and independent retail operations. Visit www.ConvenienceU.ca  for more information. OCTANE

Register and create your online profile www.ConvenienceU.ca

“We saw that we needed to achieve an interactive platform that delivered value. We have been able to draw on our experience as one of North America’s largest providers of trade events and create this unique package during this challenging time for the Western Convenience U CARWACS Show.”  

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Safety first

Wash operators demonstrate skill sets to clean and sanitize during the pandemic By Kelly Gray We spend a lot of time in our cars. With COVID-19 so prevalent, motorists, as well as professionals, such as first responders, taxi drivers, and police, need assurances their vehicles are places of safety in these uncertain times. Canada’s car wash community has stepped up to the challenge. Valet Car Wash, the largest independent branded car wash chain in Ontario, is a leader in best practice with nine locations from Guelph to Mississauga. According to Valet owner Mike Black, they have a new service called Viro-Clean. This service is designed to kill 99.9% of all viruses and bacteria in a vehicle. This includes COVID-19. “We started this service because we felt there was a need for people who might be concerned about the spread of the virus in their vehicle. This concern might come from where they work or perhaps from someone that had been in their vehicle. Because the service itself is rather new, it’s something that needs to be sold to customers and the benefits explained. I think in a lot of cases it just provides peace of mind knowing that their vehicle has been completely sanitized and disinfected. This is especially important if they have young children or elderly parents in the vehicle,” says Black. He points to a customer who called because of concerns after an airport pick-up in his car. “He wanted the service done just as a precaution and peace of mind. It’s an easy and quick service that doesn’t require very much labour and profit margins are very strong.” At Valet teams use a disinfecting fog that mists into the car. This dry mist reaches into all the nooks and crannies to kill off harmful microbes. “Our new fogger machine penetrates all areas of the vehicle. This includes unreachable spaces that normally don’t get cleaned. CCentral.ca

The service provides total coverage and safety. The process is very effective. It disinfects every surface and every object it touches, including the entire ventilation system of the vehicle. “The product we use has been certified in the U.S. by the Environmental Protection Agency and the Centre for Disease Control for being effective in killing 99.9% of all viruses and bacteria. It is safe and will not harm any surfaces of the vehicle or bring discomfort to the passengers. It’s even safe for those who suffer from allergies. The only after-effect maybe a light peroxide odour that leaves the vehicle clean and fresh smelling.” As an appreciation for the hard and dangerous work done by healthcare workers during this pandemic, Valet is offering its Viro-Clean service is free to any health care personnel with proper ID. The service normally sells for $24.99 and takes about 15 minutes to complete. “We plug a fogging machine into the vehicle’s 12-volt system and leave it running with the AC on recirculation for 15 minutes. It’s quick, easy, and safe and provides total peace of mind.” Jumbo Car Wash in Red Deer, Alta. is another operator that has jumped into action to meet this need for sanitizing. “We maintain a full safety protocol for our staff and have upgraded our in-wash disinfectant,” says Jumbo Car Wash co-owner and GM Terrill Cromie. He mentions that they were able to go to their chemical supplier for the product once the pandemic made itself known. “We saw that we required a cleaning product with more power to kill off a complete range of viruses. Guardian Chemicals came through for us.” Winnipeg’s (Headingley), Blue Ocean Auto and Boat Detailing has been keeping cars virus-free for years. They noticed customers were concerned about things like

rodent and deer feces that can cause Hantavirus Pulmonary Syndrome, a severe respiratory disease that came to light in the early 1990s. Crews at Blue Ocean wear protective clothing, as well as respirators, and air ionizer machines are brought into action to kill the virus. The units eliminate odours as well as nasty pathogens such as COVID-19. The devices use high voltage to ionize (electrically charge) air molecules and work by creating a static charge around the airborne contaminants that are floating inside a vehicle. Once charged with static, these particles stick to the nearest surface. Then the area is cleaned with an alcohol wipe or disinfectant spray. In Vancouver, Amir Hashemi operates Majestic Auto Spa and Detailing. At his location in New Westminster, steam gets cars virus-free. He suggests that his experience tells him steam cleaning is an optimum method for both antiviral and general detailing. He offers a full COVID cleaning as an add-on to his menu of services. “If we know a car has exposure to COVID-19, we also add-on ozone as an increased level of assurance,” he says, mentioning that crews first sanitize the vehicle before heading into their standard detailing service. “This makes sure the staff is safe. We clean every surface with an alcohol wipe and then steam. After the steaming, no one touches any surface on the car, and that includes the keys.” Hashemi uses a Dupray steamer that he saw in use at hospitals. This steamer has a spray temperature of 175ºC., a temperature high enough to kill most viruses. Hashimi mentions that he spent several thousand dollars on the portable unit. “The cost was high, but our success with our customers made the price worth it.” OCTANE NOVEMBER/DECEMBER 2020

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PHOTO: Ken Born, Born Graphics Inc.

PARKLAND UPs THE ANTE Company looks to foodservice and grocery to enhance customer offer By Kelly Gray

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This past September, Parkland Corporation (Parkland) announced it had acquired the license for the exclusive use of the On the Run (OTR) trademark in the majority of U.S. states from Alimentation Couche-Tard. This acquisition signifies a continued drive to expand its North American presence in fuel distribution and convenience retail. The deal gives Parkland a clear path to creating a unified brand in its c-store offering. It will also help drive sales increases at fuel dispensers and car wash sites. Parkland is a fully diversified fuel supplier with a refinery to end-user distribution capability that has made it an industry leader with sites that extend from the Arctic to French Guiana in South America. The company sold 22 billion litres of gasoline last year under 19 brands that it either owns outright or holds the right to utilize the name. These include consumer marquees, such as Fas Gas Plus, RaceTrac, Pioneer, Ultramar and Chevron. Altogether, at the end of 2019, Parkland was present in 1863 sites in Canada where the company owns 641 locations with dealers holding the remaining 1220. In the U.S., Parkland operates 58 c-stores and has 297 dealers. When combined with its supply and marketing activities,

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Parkland’s business spans 27 states. In the Caribbean, Parkland owns 75% of Sol, a company that distributes 4.3 billion litres of fuel to 23 countries at 496 retail sites under brands such as Esso, Shell and Sol. According to Ian White, Parkland’s senior vice-president, strategic marketing and innovation, the U.S OTR deal is one that helps them develop a ‘super-brand’ across borders and follows up on the 2016 purchase of CST Brands and their Canadian On the Run sites. “We have around 300 On the Run/ Marché Express* (*Quebec locations) sites in Canada that are either company-owned or franchised. Our ambition is to have 1,000 sites by developing the dealer network as well as company-owned groups of stores,” he says, mentioning that the current initiative spearheaded by the OTR U.S. acquisition will see changes from the forecourt to c-store. “This will include an increase in scale and assortment of products, greater emphasis on loyalty rewards, and mobile commerce.” Last year, Parkland retrofitted 78 existing On the Run/Marché Express locations and constructed 12 flagship sites. To support their 3% to 5% annual organic growth target, Parkland will invest in new locations, new dealer growth, private label, their loyalty program, and enhancing the customer experience through the On The Run roll-out. According to Parkland president and CEO Bob Espey, through the COVID-19 pandemic, the company has demonstrated its resilience with strong financial and operating performance and robust same-store sales growth across its convenience business. As of Q2, the company reported $1 billion (US$756 million) in cash on its balance sheet, up from $244 million at the end of last year. “Our performance during the worst of the downturn will allow the company to revive growth plans that it had paused during the early weeks of the pandemic — including numerous $1 million to $5 million projects, such as adding new gas stations or sites for commercial customers,” he says. The company expects to go live with new store designs and features in 2021. Important is that Parkland will be able to leverage the scale of the OTR c-store offering and port it into the U.S. where they already have about 60 retail outlets attached to fueling sites. “Our biggest challenge will be to progress rapidly by meeting customer expectations,” says White, noting that with consumers more

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“Our ambition is to have 1000 sites by developing the dealer network as well as company-owned groups of stores, this will include an increase in scale and assortment of products, greater emphasis on loyalty rewards, and mobile commerce.”

willing than ever to try new brands Parkland sees this as an ample opportunity to gain share in the massive U.S. market. White reports that their recent loyalty program introduction is attractive to customers and helps them create a strong data platform, as well as personal relationships, that will build the business at both forecourt and c-store. The JOURNIE Reward Program launched October 2019 and by the second quarter (2020) the Canadian national roll-out had been completed. Parkland partnered with banker CIBC to offer connectivity between their customers and CIBC’s credit and debit card clients. As well, Parkland launched a JOURNIE mo-

bile app available for anyone to download on iOS and Android platforms. “In addition to enhancing our JOURNIE value proposition, our partnership with CIBC supports our strategy to grow our fuel sales volumes and increase foot traffic in our convenience stores,” says White. He notes that under the CIBC program, clients who use their payment cards receive 03 cents off per litre of diesel or gasoline as well as 3X loyalty points that can be used to purchase goods and services. Those without a CIBC card still get 2 points for every dollar spent in c-store and car wash and a point for every litre pumped.

NOVEMBER/DECEMBER 2020

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ADDRESS NEEDS OF CUSTOMERS

“There are three key customer intercepts for us; customers at the pumps, customers in their cars and customers with mobile devices. We want to offer strong messaging and value equation at the point of sale to enhance the overall experience our customers enjoy each time they drop by a location”

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Parkland’s strategy is to address the needs of the customer at the point of decision. “There are three key customer intercepts for us; customers at the pumps, customers in their cars and customers with mobile devices. We want to offer strong messaging and value equation at the point of sale to enhance the overall experience our customers enjoy each time they drop by a location.” Foodservice is another key feature of Parkland’s customer-focused retail strategy and OTR initiative. Many of Parkland’s fuel sites feature quality restaurant offerings, which gives customers greater choice, flexibility and convenience. [Read 'Triple play: Foodservice adds flavour to Parkland’s customer proposition' p. 14 CSNC.] Last February Parkland announced an enhanced relationship with Triple O’s, a BC-based restaurant chain operated by White Spot Hospitality that is both well known and appreciated by its patrons. “Our goal was to further strengthen our offer in foodservice,” says White. He reports that the Triple O’s partnership will create opportunities in all dayparts and help make Parkland locations destinations for more than just fuel or a car wash. Triple O’s and Parkland started working together in the B.C. market at first and then branched into Alberta and into Ontario where they are currently launching test sites. “We will look at the U.S. market for Triple O’s and will decide once we complete our assessment.”

Another important part of Parkland’s initiative is the launch of its private-label brands. In 2017, Parkland launched 59th Street Food Company, a private label entry that now offers close to 50 products in its assortment. Altogether, Parkland is creating a stronger value equation for its customers, greater definition for its sites thanks to unique offerings, and convenience. In Canada, a Parkland brand is only 15 minutes from most homes, making it one of the country’s leaders among both c-store and fuel retail. The pandemic may have permanently altered some consumers’ shopping habits in favour of smaller locations, he said. “In our formats, it’s easy to access. You can see into the site from the outside and you can see the number of people. If somebody needs to run in quickly and grab something, they feel much safer doing that than potentially going into a larger-format retail site,” says Espey. White concurs, echoing that COVID-19 has indeed had an impact on how consumers approach retail. Having a convenience retailer that is close to home, stocked with value-laden products that meet consumer demands and offer the quality customers expect is all part of the plan. OCTANE

Read more about Parkland on Page 14 of Convenience Store News Canada

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2021

PRODUCTS & SERVICES

BUYERS' GUIDE

PRODUCTS & SERVICES | ABOVE GROUND SERVICE STATIONS AGI Envirotank Ltd. BH-TECH Ltd. Capital Petroleum Service Ltd. Century Petroleum Construction Cormode & Dickson Construction Ltd. Custom Applied Technology Corporation [CATEC] Fleming Reid Petroleum Equipment Ltd. Freedom Electronics, LLC FuelMaster/Syntech Systems, Inc Fuelpoint Genesis Modular Carwash Building Systems GIR Nord-Amerique Inc. Hi-Sharp Products Inc. J and B Engineering (Alberta) Inc. J.R. Hendry Contractor Jiffy Lube Canada Keller Equipment Supply KMD Distribution Inc. Leak Technologies Solutions Ltd M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. OPW Retail Fueling Petro Service Limited Petroles Crevier Inc. PetroMaxX Construction Ltd./MaxX Group of Companies S. Bravo Systems, Inc. Sherway Excavating and Haulage Ltd. Shure Manufacturing SITE Capital Sureguard / Post Guard World Fuel Services Canada AIR COMPRESSORS ❖AIR-serv Canadian Car Wash & Compressor Systems Inc. De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Fragra-Matics Mfg. Co. Inc. Mark VII Equipment, Inc. Portwest Mechanical Inc ❖Pumps & Pressure Inc. SONNY’S The Car Wash Factory AIR FRESHENERS Adeco Auto Inc. BH-TECH Ltd. Car-Freshner Corp./Little Trees Citron Hygiene Eureka Smart Products JUICE Air Products (Canada) Inc. MapArt - Tree-Free Greetings National Pride Equipment Rocky’s Imports Sparkle Solutions Corp. Stevens Car Care Products, Inc.

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GAS | WASH | EQUIPMENT | DISPLAY

RED TEXT = OCTANE ADVERTISERS |

ARCHITECTURAL DÉCOR SYSTEMS & SERVICES Bestworth Rommel BGIS Bicorp Design Management Ltd. ❖CTM Design Services, Ltd. Genesis Modular Carwash Building Systems Goldcon Industries Ltd. Mile High LED Systems RBI Structures Roll-A-Shade Ultra Lite Shutters Upwardor Corp. ATMS DRB Post POS Cash Management Systems Ltd. Sureguard / Post Guard AUTO DETAILING SUPPLIES BH-TECH Ltd. Black Mamba Gloves Car-Freshner Corp./Little Trees Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Drainvac International Green CanPump Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. J.E. Adams Industries ❖Kleen-Rite Corporation Krown Rust Protection Maritime Car Wash Sales & Services Ltd. National Carwash Solutions Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Ten Lives Industries Total Cleaning Systems Inc. Wolf Distributing ❖Zep Vehicle Care, Inc. AVIATION REFUELLERS AGI WESTEEL Century Petroleum Construction Fuelpoint Hi-Sharp Products Inc. J and B Engineering (Alberta) Inc. National Energy Equipment Inc. PD McLaren Limited Petroles Crevier Inc. Western Oil Services Ltd. BASES, LIGHT/SIGN Elsco Lighting Products Ltd. Hi-Sharp Products Inc. Instachange Displays Ltd. KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems

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Teksign Inc. Webco Lighting Ltd. Westeco Inc. BIOCIDES, FUEL Fuel Quality Services Inc. World Fuel Services Canada BOILERS & FURNACES, WASTE OIL Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. Huron Valley Sales J and B Engineering (Alberta) Inc. National Pride Equipment Petro Service Limited Ward Heating BOOMS Coleman Hanna Carwash Systems LLC GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries ❖Kleen-Rite Corporation Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Ten Lives Industries ❖Transchem Group - Equipment & Services BOTTOM LOADING ASSEMBLIES Civacon (part of OPW, a Dover Company) Hi-Sharp Products Inc. BREAKAWAY HOSE DISCONNECTS Green CanPump Harco Industries Hi-Sharp Products Inc. KMD Distribution Inc. Mosmatic Canada Inc. National Energy Equipment Inc. OPW Retail Fueling Vapor Systems Technologies Inc. Waleco Inc. Western Oil Services Ltd. BRUSHES ❖Associated Industrial Brush CSC Marketing Ltd. Gallop Brush Co ❖Kleen-Rite Corporation Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Portwest Mechanical Inc Washworld, Inc. Wolf Distributing BUILDING CLADDING SYSTEMS Alpolic Materials Bestworth Rommel

Delcan Products Ltd. Extrutech Plastics Inc. EZ PVC LLC FormaShape Ltd. Genesis Modular Carwash Building Systems Hallmark Hose Headquarters/Dauw Auto Wash Nuform Building Technologies Inc. Octaform Plastics Plus Ltd. Post POS Cash Management Systems Ltd. RBI Structures BUILDINGS & PARTITIONS, OIL MARKETING & CAR WASH ❖Associated Industrial Brush Cormode & Dickson Construction Ltd. Extrutech Plastics Inc. EZ PVC LLC Genesis Modular Carwash Building Systems J and B Engineering (Alberta) Inc. Mobil 1 Movilume Inc. Nuform Building Technologies Inc. Octaform Petrocare Construction Services Inc. Provincial Partitions Ltd. RBI Structures RTS Retail Slot Drain Systems, Ltd. Superior Canopy Corp. Talius Tommy Car Wash Systems Upwardor Corp. Washworld, Inc. BUS/TRUCK WASH SYSTEMS Aerodry Systems, LLC ❖Associated Industrial Brush Belanger, Inc. Canadian Car Wash & Compressor Systems Inc. Cranequip Limited De Castel (1997) Inc. Delcan Products Ltd. Entretien de Lave-Auto Laval Inc. EZ PVC LLC InterSteam Technologies Istobal Liquid Action Systems Mosmatic Canada Inc. National Wash Inc. Neptune Automatic Wheel Wash Systems NoviClean Inc. Nuform Building Technologies Inc. PD McLaren Limited Portwest Mechanical Inc Proto-Vest Inc. ❖Pumps & Pressure Inc. Upwardor Corp.

WashCard Systems Washex WASHTECH Washtech Ltd. West Country Pump and Filtration Ltd. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Wolf Distributing ❖Zep Vehicle Care, Inc. CABINETS AGI Envirotank Ltd. Goldcon Industries Ltd. J&J Display Sales McCowan Manufacturing Ltd. Shure Manufacturing Ultra Lite Shutters CAGES, TANK & LADDER AGI Envirotank Ltd. PetroMaxX Construction Ltd./MaxX Group of Companies Sureguard/Post Guard CANOPIES, SERVICE STATION Bestworth Rommel Cormode & Dickson Construction Ltd. Country Signs Flexx Corporation FormaShape Ltd. Genesis Modular Carwash Building Systems Hi-Sharp Products Inc. KMD Distribution Inc. Mile High LED Systems Monitor Inc. Movilume Inc. National Energy Equipment Inc. Petrocare Construction Services Inc. PM Electric Corporation RBI Structures Superior Canopy Corp. Teksign Inc. Webco Lighting Ltd. CAR MAT WASHER/CLEANER ❖Associated Industrial Brush BH-TECH Ltd. Canadian Carwash Association Liquid Action Systems WashCard Systems Washex Wolf Distributing CAR WASH, EQUIPMENT, SALES & SERVICE A.V.W. Equipment Co. Inc. Aerodry Systems, LLC AGI WESTEEL Arimitsu Pumps ❖Associated Industrial Brush AUTEC Car Wash Systems

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Auto Vac Industrial Vacuum & Air Systems Belanger, Inc. ❖Belvedere Technical Service Ltd. BH-TECH Ltd. Blendco Systems Canadian Car Wash & Compressor Systems Inc. Canadian Care Care Canadian Carwash Association Capital Petroleum Service Ltd. Car-Freshner Corp./Little Trees Carter Wash Systems Carwash Boilers, Inc. Cat Pumps - High Pressure Pumps & Systems ❖Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cormode & Dickson Construction Ltd. Cranequip Limited Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] D&S Car Wash Systems De Castel (1997) Inc. Digital Electric/Digital CSM Diskin Systems Inc. DRB Drop Ship Distribution Corporation Gripper Dynovac Industries Inc. Easy-Way Carwash Elsco Lighting Products Ltd. Entretien de Lave-Auto Laval Inc. EZ PVC LLC Fernrob Pressure Cleaning Systems Furever Clean Dog Wash Gallop Brush Co Genesis Modular Carwash Building Systems GinSan Industries/Industrial Vacuum Systems Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hamilton Manufacturing Corp. Hosers Car Care Products Ltd. Hydro Wash System ❖Independent Wash Services Ltd. Innovative Control Systems International Drying Corp. InterSteam Technologies Istobal J.E. Adams Industries Jim Coleman Co. Hanna Liquid Action Systems Lock America Inc. London Mat Industries Ltd. M.W.H. Petroleum Equipment Inc. MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mark VII Equipment, Inc. McPhee Enterprises Inc. Mile High LED Systems ❖Mondo Products Mosmatic Canada Inc. National Pride Equipment National Wash Inc. Norstar Industries Oasis Car Wash Systems Octaform OPW Vehicle Wash Solutions PD McLaren Limited PDQ Manufacturing Inc. PECO Car Wash Systems PELCO Systems Portwest Mechanical Inc ❖Power Pressure Systems Inc. PowerSteam Technology Inc. Proto-Vest Inc. ❖Pumps & Pressure Inc. RBI Structures RDM Industrial Electronics Rockyview Industries Inc. Ryko Solutions, Inc. SITE Capital Slot Drain Systems, Ltd. SONNY’S The Car Wash Factory Sparkle Solutions Corp. Standard Change-Makers Inc. Stevens Car Care Products, Inc. Tommy Car Wash Systems ❖Transchem Group - Chemicals ❖Transchem Group - Equipment & Services Upwardor Corp. Warsaw Chemical Co. Inc.

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Wash World Group Inc. Washex ❖WashLinks WASHTECH Washtech Ltd. WashWorks Canada Washworld, Inc. Webco Lighting Ltd. West Country Pump and Filtration Ltd. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Wolf Distributing Wwwash Canada ❖Zep Vehicle Care, Inc. CAR WASH, GLASS GLAZED BUILDING STRUCTURES AUTEC Car Wash Systems Canadian Carwash Association Flexx Corporation Istobal Oasis Car Wash Systems RBI Structures CAR WASH CHEMICAL EQUIPMENT BH-TECH Ltd. Black Mamba Gloves Canadian Carwash Association ❖Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSI/Lustra Dosatron International Inc. InterSteam Technologies Istobal ❖Kleen-Rite Corporation MacNeil Wash Systems Mark VII Equipment, Inc. ❖Mondo Products National Carwash Solutions PD McLaren Limted Ryko Solutions, Inc. Tommy Car Wash Systems ❖Transchem Group - Chemicals ❖Transchem Group - Equipment & Services ❖WashLinks Washtech Ltd. Wolf Distributing ❖Zep Vehicle Care, Inc. CAR WASH CHEMICALS AUTEC Car Wash Systems BH-TECH Ltd. Blendco Systems CAF Outdoor Cleaning Carter Wash Systems Chemquest Inc. ❖Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSI/Lustra De Castel (1997) Inc. Easy-Way Carwash Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. Istobal Jobe Industries, Inc. ❖Kleen-Rite Corporation Krown Rust Protection MacNeil Wash Systems Mark VII Equipment, Inc. ❖Mondo Products National Carwash Solutions PD McLaren Limted PECO Car Wash Systems PELCO Systems Petron Plus Global, Inc. Portwest Mechanical Inc ❖Power Pressure Systems Inc. ❖Pumps & Pressure Inc. Ryko Solutions, Inc. Soleil Car Wash Solutions Inc. Sparkle Solutions Corp. Stevens Car Care Products, Inc. ❖Transchem Group - Chemicals Turtle Wax Pro Washex ❖WashLinks WASHTECH Washtech Ltd. Wolf Distributing ❖Zep Vehicle Care, Inc. CAR WASH CONSULTING ❖Associated Industrial Brush Belanger, Inc. ❖Belvedere Technical Service Ltd. Canadian Carwash Association

Carter Wash Systems Cranequip Limited Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. EXP Services Inc. Fernrob Pressure Cleaning Systems Gallop Brush Co Genesis Modular Carwash Building Systems Hydro Wash System Innovative Control Systems Istobal J and B Engineering (Alberta) Inc. MacNeil Wash Systems ❖Mondo Products Mosaic National Carwash Solutions OPW Vehicle Wash Solutions PECO Car Wash Systems PELCO Systems Portwest Mechanical Inc RBI Structures Ryko Solutions, Inc. SITE Capital SONNY’S The Car Wash Factory Tommy Car Wash Systems ❖WashLinks Washtech Ltd. WashWorks Canada Washworld, Inc. Wolf Distributing Wwwash Canada ❖Zep Vehicle Care, Inc. CAR WASH INTERCEPTORS Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. ❖WashLinks ZCL Composites Inc. CAR WASH MANUFACTURER Aerodry Systems, LLC ❖Associated Industrial Brush AUTEC Car Wash Systems Belanger, Inc. Blue Wings by Ceccato Canadian Carwash Association Coleman Hanna Carwash Systems LLC Custom Applied Technology Corporation [CATEC] Exact One Ltd. GinSan Industries/Industrial Vacuum Systems Hamilton Manufacturing Corp. Hydro Wash System IDX Inc. Innovative Control Systems Istobal MacNeil Wash Systems Mark VII Equipment, Inc. National Carwash Solutions NRB Inc. Oasis Car Wash Systems OPW Vehicle Wash Solutions PDQ Manufacturing Inc. PECO Car Wash Systems Portwest Mechanical Inc Premier Dryers, Vacs and LED Lighting/signs ❖Pumps & Pressure Inc. Ryko Solutions, Inc. Tommy Car Wash Systems WashCard Systems Washex ❖WashLinks Washtech Ltd. Washworld, Inc. Wolf Distributing CAR WASH PAYMENT SYSTEMS DRB Tech1st Wash Systems CAR WASH RETAIL PRODUCTS & ACCESSORIES A.V.W. Equipment Co. Inc. Adeco Auto Inc. Arimitsu Pumps AUTEC Car Wash Systems Canadian Care Care Canadian Carwash Association Car-Freshner Corp./Little Trees ❖Cleaning Systems Inc. Crystal-Glo Mfg. Corp. CSC Marketing Ltd.

Custom Applied Technology Corporation [CATEC] Dynovac Industries Inc. Furever Clean Dog Wash Genesis Modular Carwash Building Systems Green CanPump Hosers Car Care Products Ltd. J.E. Adams Industries Jim Coleman Co. Hanna JUICE Air Products (Canada) Inc. ❖Kleen-Rite Corporation Krown Rust Protection Liquid Action Systems MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mosaic National Carwash Solutions Novus Glass OPW Vehicle Wash Solutions Petron Plus Global, Inc. Portwest Mechanical Inc ❖Power Pressure Systems Inc. Sonax Canada SONNY’S The Car Wash Factory Tommy Car Wash Systems Washworld, Inc. Webco Lighting Ltd. West Country Pump and Filtration Ltd. CASH ACCEPTORS American Changer Corp. Brokerhouse Distributors Coleman Hanna Carwash Systems LLC DRB Glory Global Solutions Gunnebo Canada Hallmark Hose Headquarters/Dauw Auto Wash Hamilton Manufacturing Corp. Handling Services Inc. ❖Kleen-Rite Corporation Maritime Car Wash Sales & Services Ltd. MONEXgroup Oasis Car Wash Systems Services Standard P.R.T. SONNY’S The Car Wash Factory Wiz-Tec Computing Technologies Inc. CASH ACCEPTORS - BILL CHANGERS Brokerhouse Distributors Canadian Care Care Hamilton Manufacturing Corp. Handling Services Inc. IDX Inc. Liquid Action Systems Maritime Car Wash Sales & Services Ltd. National Pride Equipment PECO Car Wash Systems Portwest Mechanical Inc RDM Industrial Electronics SEM Services Standard P.R.T. SONNY’S The Car Wash Factory Standard Change-Makers Inc. Wolf Distributing CASH AND COIN RECYCLERS FOR RETAIL Glory Global Solutions CASHLESS DEBIT LEADERS ❖AIR-serv Exact One Ltd. Global Payments Canada Inc. MONEXgroup Nayax LLC Nova-tek PECO Car Wash Systems SEM Wiz-Tec Computing Technologies Inc. Wolf Distributing Wwwash Canada CHECKOUT EQUIPMENT Goldcon Industries Ltd. MONEXgroup Nova-tek Shure Manufacturing SIR Solutions Wiz-Tec Computing Technologies Inc. Wwwash Canada CHEMICAL SUPPLIER Blendco Systems CAF Outdoor Cleaning Canadian Car Wash & Compressor Systems Inc. Carter Wash Systems ❖Cleaning Systems Inc.

CleanTouch Coleman Hanna Carwash Systems LLC Crystal-Glo Mfg. Corp. Epsilon Chemicals Ltd. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. Hallmark Hose Headquarters/Dauw Auto Wash Hosers Car Care Products Ltd. Jobe Industries, Inc. Krown Rust Protection Maritime Car Wash Sales & Services Ltd. Petron Plus Global, Inc. Portwest Mechanical Inc Sparkle Solutions Corp. Ten Lives Industries Terra Environmental Technologies ❖Transchem Group - Equipment & Services Warsaw Chemical Co. Inc. WASHTECH ❖Zep Vehicle Care, Inc. CIGARETTE MERCHANDISING SCREENS Goldcon Industries Ltd. Instachange Displays Ltd. VDMS Canada Inc. CIGARETTE PRICING SIGNS VDMS Canada Inc. CIGARETTE SECURITY MERCHANDISERS McCowan Manufacturing Ltd. Signalisation Multipro Signs Inc. VDMS Canada Inc. ❖WashLinks CLAMPS (MAT) Hallmark Hose Headquarters/Dauw Auto Wash Mosmatic Canada Inc. COIN COUNTER Glory Global Solutions Lock America Inc. Post POS Cash Management Systems Ltd. COIN-OPERATED CAR WASH EQUIPMENT Canadian Care Care Canadian Carwash Association Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Fernrob Pressure Cleaning Systems GinSan Industries/Industrial Vacuum Systems Hallmark Hose Headquarters/Dauw Auto Wash Hamilton Manufacturing Corp. IDX Inc. Mark VII Equipment, Inc. National Wash Inc. PECO Car Wash Systems Portwest Mechanical Inc ❖Power Pressure Systems Inc. RDM Industrial Electronics Rockyview Industries Inc. SEM Services Standard P.R.T. Washex ❖WashLinks WASHTECH Washtech Ltd. Wolf Distributing COMPUTER, PUMP Bulloch Technologies FuelMaster/Syntech Systems, Inc Fuelpoint J.R. Hendry Contractor National Parts Distributing Ltd. PMP Corp. Wiz-Tec Computing Technologies Inc. COMPUTER SOFTWARE MANAGEMENT SYSTEMS Alternate Solutions Inc. Bulloch Technologies Cantest Solutions Inc. DRB Elsco Lighting Products Ltd. Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Hamilton Manufacturing Corp. Hi-Sharp Products Inc. Infonet Technology Innovative Control Systems

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PRODUCTS & SERVICES

Mosaic Nova-tek PDI Software SIR Solutions SSCS Toshiba Tec Canada Inc. WashCard Systems Wiz-Tec Computing Technologies Inc. COMPUTERIZED METER CALIBRATION Cantest Solutions Inc. RDM Industrial Electronics COMPUTING REGISTERS Bulloch Technologies DRB Infonet Technology National Parts Distributing Ltd. Nova-tek SIR Solutions Toshiba Tec Canada Inc. Wiz-Tec Computing Technologies Inc. CONNECTORS, FLEXIBLE UNDERGROUND Franklin Fueling Systems Hi-Sharp Products Inc. KMD Distribution Inc. Southwest Energy Control Systems of Canada Waleco Inc. CONTAINMENT RECOVERY SYSTEMS Hi-Sharp Products Inc. Icon Containment Solutions National Energy Equipment Inc. NOV Fiber Glass Systems CONTRACTOR/INSTALLER AGI WESTEEL Belanger, Inc. BGIS Bicorp Design Management Ltd.

GAS | WASH | EQUIPMENT | DISPLAY

Canadian Petroleum Contractors Association Capital Petroleum Service Ltd. Centcom Construction Ltd. Century Petroleum Construction Cormode & Dickson Construction Ltd. Digital Electric/Digital CSM Gabriel Maintenance Ltd. Genesis Modular Carwash Building Systems J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. Nuform Building Technologies Inc. Ontario Petroleum Contractors Association Petrocare Construction Services Inc. PetroMaxX Construction Ltd./MaxX Group of Companies PM Electric Corporation R. A. Pilkey Service Station Maintenance WashWorks Canada West Country Pump and Filtration Ltd. CONTROL SYSTEMS, BULK STATIONS Century Petroleum Construction Computrol Systems Inc. Exact One Ltd. Fleming Reid Petroleum Equipment Ltd. GIR Nord-Amerique Inc. Hi-Sharp Products Inc. SEM Southwest Energy Control Systems of Canada CONVENIENCE STORE, EQUIPMENT/ DISPENSERS Bulloch Technologies Cormode & Dickson Construction Ltd. DSL Forte Products Freedom Electronics, LLC KMD Distribution Inc. Petro Service Limited

Provincial Partitions Ltd. RDM Industrial Electronics Roll-A-Shade RTS Retail SIR Solutions SITE Capital Ultra Lite Shutters Western Refrigeration & Beverage Equipment Ltd. Wiz-Tec Computing Technologies Inc. COUPLINGS, BREAKAWAY Hi-Sharp Products Inc. KMD Distribution Inc. Mosmatic Canada Inc. National Energy Equipment Inc. R. A. Pilkey Service Station Maintenance Vapor Systems Technologies Inc. Wallace E McBrien Inc. CREDIT/DEBIT CARD TERMINALS AGI Envirotank Ltd. Bulloch Technologies Fuelpoint Global Payments Canada Inc. Infonet Technology Keller Equipment Supply Mosaic National Energy Equipment Inc. Nayax LLC Post POS Cash Management Systems Ltd. Rockyview Industries Inc. SEM Services Standard P.R.T. Standard Change-Makers Inc. Verifone Inc WashCard Systems WashWorks Canada Wiz-Tec Computing Technologies Inc. World Fuel Services Canada

C-STORE LAYOUT AND DESIGN ❖CTM Design Services, Ltd. DSL EXP Services Inc. Furever Clean Dog Wash Goldcon Industries Ltd. Hugh Large & Associates Inc. J and B Engineering (Alberta) Inc. J&J Display Sales Movilume Inc. Roll-A-Shade Western Refrigeration & Beverage Equipment Ltd.

DIESEL EXHAUST FLUID (DEF) Hi-Sharp Products Inc. Petroles Crevier Inc. Petron Plus Global, Inc. Yara North America Inc.

DE-ICING SYSTEMS CAF Outdoor Cleaning Carwash Boilers, Inc. Computrol Systems Inc. Custom Applied Technology Corporation [CATEC] Huron Valley Sales PECO Car Wash Systems DETAILING SUPPLIES BH-TECH Ltd. Blendco Systems CleanTouch Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Epsilon Chemicals Ltd. ❖Kleen-Rite Corporation Krown Rust Protection Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Total Cleaning Systems Inc. Towels by Doctor Joe ❖Zep Vehicle Care, Inc.

DIESEL EXHAUST FLUID EQUIPMENT & SOLUTIONS Computrol Systems Inc. Dover Fueling Solutions-Wayne Pump Fleming Reid Petroleum Equipment Ltd. Franklin Fueling Systems Gilbarco Veeder-Root GIR Nord-Amerique Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply KMD Distribution Inc. Morrison Brothers Company National Energy Equipment Inc. PD McLaren Limited Petro Service Limited PetroClear ❖Pumps & Pressure Inc. Red Leonard Associates Universal Valve Company Inc. Veeder-Root Waleco Inc. Western Oil Services Ltd. Yara North America Inc. DISPENSER EVALUATION & CALIBRATION Cantest Solutions Inc. Petro Service Limited DISPENSING SYSTEMS, CNG/LPG BGIS Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd GIR Nord-Amerique Inc. Kraus Global Inc.

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DISPENSING SYSTEMS, MOTOR FUEL AGI Envirotank Ltd. Bulloch Technologies Capital Petroleum Service Ltd. Dover Fueling Solutions-Wayne Pump Freedom Electronics, LLC Fuelpoint GIR Nord-Amerique Inc. Hi-Sharp Products Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. OPW Retail Fueling Petro Service Limited Petrocare Construction Services Inc. PetroClear Waleco Inc. Western Oil Services Ltd. DISPLAY FIXTURES Creative Planogram Company Food Service Solutions Inc. Forte Products Goldcon Industries Ltd. Instachange Displays Ltd. J&J Display Sales LSI Industries Inc. MapArt - Tree-Free Greetings McCowan Manufacturing Ltd. Movilume Inc. Red Leonard Associates RTS Retail Ultra Lite Shutters Western Refrigeration & Beverage Equipment Ltd. Westmount Store Fixtures Wilson Display Limited DOG WASH/PET WASH Blendco Systems Canadian Car Wash & Compressor Systems Inc. Canadian Care Care De Castel (1997) Inc. Dosatron International Inc. Entretien de Lave-Auto Laval Inc. Exact One Ltd. EZ PVC LLC Furever Clean Dog Wash GinSan Industries/Industrial Vacuum Systems Hosers Car Care Products Ltd. ❖Kleen-Rite Corporation Maritime Car Wash Sales & Services Ltd. National Pride Equipment National Wash Inc. Nuform Building Technologies Inc. ❖Pumps & Pressure Inc. Rockyview Industries Inc. WashCard Systems Washtech Ltd. West Country Pump and Filtration Ltd. DOOR OPERATING SYSTEMS, ELECTRIC Airlift Doors Inc. ❖Baywatch Services LLC Beaver Door Systems ❖Belvedere Technical Service Ltd. Creative Door Services Gallop Brush Co Northern Dock Systems Ultra Lite Shutters Upwardor Corp. WASHTECH DOOR OPERATING SYSTEMS, PNEUMATIC Air-Lec Industries, LLC Airlift Doors Inc. ❖Associated Industrial Brush Beaver Door Systems ❖Belvedere Technical Service Ltd. Canadoor Door Systems Creative Door Services De Castel (1997) Inc. GS Dealer Services Inc. Hallmark Hose Headquarters/Dauw Auto Wash Maritime Car Wash Sales & Services Ltd. Northern Dock Systems RBI Structures SONNY’S The Car Wash Factory Ultimate Supplies, LLC Upwardor Corp.

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DOORS, OVERHEAD SECTIONAL Airlift Doors Inc. ❖Baywatch Services LLC Beaver Door Systems Canadoor Door Systems Creative Door Services Northern Dock Systems Sureguard/Post Guard Talius WASHTECH DOORS, OVERHEAD, CAR WASH Airlift Doors Inc. ❖Baywatch Services LLC Beaver Door Systems Belanger, Inc. Canadoor Door Systems Carter Wash Systems Creative Door Services Fernrob Pressure Cleaning Systems Gallop Brush Co Mark VII Equipment, Inc. Movilume Inc. National Wash Inc. Northern Dock Systems Portwest Mechanical Inc Rockyview Industries Inc. Sureguard / Post Guard ❖Transchem Group - Chemicals ❖Transchem Group - Equipment & Services ❖WashLinks WASHTECH Washtech Ltd DOORS, WATERPROOF Airlift Doors Inc. ❖Baywatch Services LLC Beaver Door Systems ❖Belvedere Technical Service Ltd. Canadoor Door Systems Creative Door Services Extrutech Plastics Inc. EZ PVC LLC Hallmark Hose Headquarters/Dauw Auto Wash Northern Dock Systems Upwardor Corp. DROP TUBES Franklin Fueling Systems Gunnebo Canada Hamel Mfg. Co. Inc. Morrison Brothers Company Universal Valve Company Inc. ELECTRICAL DISTRIBUTION PANELS Digital Electric/Digital CSM PM Electric Corporation Southwest Energy Control Systems of Canada ENVIRONMENTAL CONSULTING BGIS Drain-All Ltd. EXP Services Inc. FuelQuest, Inc. Real Estate Homeward Brokerage Terra Environmental Technologies EQUIPMENT LEASING BH-TECH Ltd. Canadian Car Wash & Compressor Systems Inc. Computrol Systems Inc. DSL Pathways Financial Services ❖Power Pressure Systems Inc. SITE Capital Sparkle Solutions Corp. WASHTECH FIXTURES & HEATED DISPLAYS Food Service Solutions Inc. ❖Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers Western Refrigeration & Beverage Equipment Ltd. FLAGS Soft Signs FLEET FUELLING MANAGEMENT SYSTEMS Bulloch Technologies Capital Petroleum Service Ltd. Century Petroleum Construction Computrol Systems Inc. Dover Fueling Solutions-Wayne Pump

Fleming Reid Petroleum Equipment Ltd. FuelMaster/Syntech Systems, Inc Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Infonet Technology Ingersoll Petroleum Services Ltd. Keller Equipment Supply M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. PD McLaren Limited Petro Service Limited Petrocare Construction Services Inc. PM Electric Corporation Southwest Energy Control Systems of Canada Waleco Inc. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Yara North America Inc. FLEET/PRIVATE LABEL ACCOUNT PROGRAMS Infonet Technology WashCard Systems FOOD & BEVERAGE SERVICE COUNTERS McCowan Manufacturing Ltd. Western Refrigeration & Beverage Equipment Ltd. FOOD STORAGE & PREPARATION Food Service Solutions Inc. Western Refrigeration & Beverage Equipment Ltd. FOOD STORAGE & PREPARATION, FREEZERS Food Service Solutions Inc. Forte Products Western Refrigeration & Beverage Equipment Ltd. FOOD STORAGE, FREEZERS Food Service Solutions Inc. Slot Drain Systems, Ltd. Western Refrigeration & Beverage Equipment Ltd. FOODSERVICE PRODUCTS Country Style MR.SUB [A Division of MTY Group] DSL Food Service Solutions Inc. Western Refrigeration & Beverage Equipment Ltd. FUEL ADDITIVE INJECTION SYSTEMS Fuel Quality Services Inc. Petron Plus Global, Inc. FUEL MANAGEMENT SERVICES AGI WESTEEL Alternate Solutions Inc. Cantest Solutions Inc. Computrol Systems Inc. Elsco Lighting Products Ltd. Franklin Fueling Systems FuelMaster/Syntech Systems, Inc FuelQuest, Inc. GIR Nord-Amerique Inc. Petrocare Construction Services Inc. SIR Solutions SSCS Tanknology, a Division of EnGlobe Veeder-Root Wiz-Tec Computing Technologies Inc. World Fuel Services Canada Yara North America Inc. FUEL PRESERVATIVES Fuel Quality Services Inc. Petron Plus Global, Inc. FUEL PRICING SIGNS ALPHA Decals & Signs Inc. M.W.H. Petroleum Equipment Inc. McCowan Manufacturing Ltd. Movilume Inc. Novyc International Signalisation Multipro Signs Inc. United Sign GAUGES & LIQUID LEVEL ALARMS Civacon (part of OPW, a Dover Company) Dover Fueling Solutions-Wayne Pump Elsco Lighting Products Ltd.

Fleming Reid Petroleum Equipment Ltd. Franklin Fueling Systems Fueling Technologies FuelQuest, Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Keller Equipment Supply M.W.H. Petroleum Equipment Inc. Morrison Brothers Company National Parts Distributing Ltd. Petro Service Limited Veeder-Root HEATERS, GAS FIRED Airlift Doors Inc. Carwash Boilers, Inc. Huron Valley Sales Ultimate Supplies, LLC Ward Heating HOSE Auto Vac Emco Wheaton Retail Fleming Reid Petroleum Equipment Ltd. Franklin Fueling Systems ❖Kleen-Rite Corporation Mosmatic Canada Inc. Mr. Nozzle, Inc. National Energy Equipment Inc. OPW Retail Fueling Vapor Systems Technologies Inc. HOSE REELS Auto Vac Canadian Car Wash & Compressor Systems Inc. Fleming Reid Petroleum Equipment Ltd. Ingersoll Petroleum Services Ltd. J.E. Adams Industries McPhee Enterprises Inc. ❖Pumps & Pressure Wallace E McBrien Inc. HOSE RETRIEVERS Morrison Brothers Company National Parts Distributing Ltd. Universal Valve Company Inc. HVAC Custom Applied Technology Corporation [CATEC] INSURANCE ❖Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers Ultra Lite Shutters INTERCOM SYSTEMS Digital Electric/Digital CSM Freedom Electronics, LLC National Parts Distributing Ltd. RDM Industrial Electronics Wallace E McBrien Inc. KIOSKS BH-TECH Ltd. Hamilton Manufacturing Corp. Innovative Control Systems Liquid Action Systems MONEXgroup Movilume Inc. Provincial Partitions Ltd. RBI Structures SEM LEAK DETECTOR TESTING Cantest Solutions Inc. Century Petroleum Construction Drain-All Ltd. G.P. Service Station Maintenance Leak Technologies Solutions Ltd M.W.H. Petroleum Equipment Inc. R. A. Pilkey Service Station Maintenance Tanknology, a Division of EnGlobe LEAK DETECTORS Elsco Lighting Products Ltd. Franklin Fueling Systems FuelQuest, Inc. Morrison Brothers Company National Energy Equipment Inc. National Parts Distributing Ltd. Pantron Automation Inc. Southwest Energy Control Systems of Canada Veeder-Root

LED GAS PRICE CHANGER Novyc International PM Electric Corporation Teksign Inc. Webco Lighting Ltd. LED PRICE SIGNS Country Signs Mile High LED Systems Movilume Inc. Nu-Media Display Systems Inc. Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. LED RETROFITS FC Lighting | SSL Flexx Corporation Market Group Ventures Inc. Mile High LED Systems Movilume Inc. Pappi Lighting PM Electric Corporation Principal LED Red Leonard Associates Teksign Inc. Wallace E McBrien Inc. WashWorks Canada Webco Lighting Ltd. LIABILITY INSURANCE ❖Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers. LIFTS, AUTOMOTIVE/HOISTS Keller Equipment Supply M.W.H. Petroleum Equipment Inc. Petrocare Construction Services Inc. LIGHTING, SIGN Country Signs ElectraLED, Inc. Everbrite LLC FC Lighting | SSL Instachange Displays Ltd. LSI Industries Inc. Mile High LED Systems Movilume Inc. Novyc International Pappi Lighting PM Electric Corporation Premier Dryers, Vacs and LED Lighting/signs Principal LED QC Signworks Inc. Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. LIGHTING CONTROLS Cree Canada Digital Electric/Digital CSM Elsco Lighting Products Ltd. FC Lighting | SSL LSI Industries Inc. Movilume Inc. Southwest Energy Control Systems of Canada Wallace E McBrien Inc. Westeco Inc. LIGHTING EQUIPMENT, SERVICE STATION Cree Canada ElectraLED, Inc. Elsco Lighting Products Ltd. FC Lighting | SSL Keller Equipment Supply KMD Distribution Inc. LSI Industries Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems Movilume Inc. National Energy Equipment Inc. NOV Fiber Glass Systems Pappi Lighting PM Electric Corporation Red Leonard Associates Ruud Lighting Canada Southwest Energy Control Systems of Canada Teksign Inc. Waleco Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada

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PRODUCTS & SERVICES

LIGHTS, DROP FC Lighting | SSL Mile High LED Systems Movilume Inc. PM Electric Corporation Ruud Lighting Canada Southwest Energy Control Systems of Canada Teksign Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada LIQUID LEVEL CONTROLS Elsco Lighting Products Ltd. Franklin Fueling Systems Fueling Technologies Fuelpoint IDX Inc. Ingersoll Petroleum Services Ltd. KMD Distribution Inc. Pantron Automation Inc. Southwest Energy Control Systems of Canada Veeder-Root LOADING RACKS, BULK PLANT AGI Envirotank Ltd. Capital Petroleum Service Ltd. Fuelpoint Ingersoll Petroleum Services Ltd. Keller Equipment Supply National Energy Equipment Inc. Petrocare Construction Services Inc. LOCK-UP ISLAND Lock America Inc. LOYALTY & GIFT CARD PROGRAMS Bulloch Technologies Exact One Ltd. Hamilton Manufacturing Corp. IDX Inc. SEM SIR Solutions Tech1st Wash Systems WashCard Systems Wolf Distributing LOYALTY CARD SYSTEMS Bulloch Technologies Computrol Systems Inc. IDX Inc. Innovative Control Systems SEM SIR Solutions LUBRICANTS Mobil 1 Petroles Crevier Inc. Petron Plus Global, Inc. Rockyview Industries Inc. WashCard Systems LUBRICANTS, OILS & GREASES Mackenzie Oil Ltd. Petroles Crevier Inc. Petron Plus Global, Inc. MAINTENANCE INSPECTION PROGRAMS Century Petroleum Construction Digital Electric/Digital CSM Entretien de Lave-Auto Laval Inc. Portwest Mechanical Inc ❖Pumps & Pressure Inc. Rockyview Industries Inc. Tanknology, a Division of EnGlobe ❖Transchem Group - Equipment & Services Western Oil Services Ltd. Wolf Distributing MANHOLES, SPILL CONTAINMENT ACO Systems Ltd. AGI WESTEEL Drain-All Ltd. Franklin Fueling Systems Icon Containment Solutions J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. Morrison Brothers Company National Parts Distributing Ltd. NOV Fiber Glass Systems Petro Service Limited Red Leonard Associates S. Bravo Systems, Inc. Sherway Excavating and Haulage Ltd.

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GAS | WASH | EQUIPMENT | DISPLAY

Universal Valve Company Inc. Waleco Inc. Western Oil Services Ltd. MARKETING, ON-SITE Bulloch Technologies ❖Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSC Marketing Ltd. Dover Fueling Solutions-Wayne Pump Gorrie Marketing Innovative Control Systems Movilume Inc. revinmedia Soft Signs WashCard Systems ❖Zep Vehicle Care, Inc. MERCHANDISERS, C-STORE Creative Planogram Company Food Service Solutions Inc. Forte Products Goldcon Industries Ltd. Hugh Large & Associates Inc. J&J Display Sales MapArt - Tree-Free Greetings RTS Retail SRP Canada Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd. Westmount Store Fixtures MERCHANDISERS, FORECOURT Forte Products Gorrie Marketing Instachange Displays Ltd. MapArt - Tree-Free Greetings McCowan Manufacturing Ltd. Mobil 1 RTS Retail Signalisation Multipro Signs Inc. METER CALIBRATION Cantest Solutions Inc. M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. Petro Service Limited Western Oil Services Ltd. METERS ❖Cleaning Systems Inc. Freedom Electronics, LLC IDX Inc. Jim Coleman Co. Hanna National Parts Distributing Ltd. RDM Industrial Electronics Sureguard / Post Guard MOBILE PAYMENT SYSTEMS Tech1st Wash Systems WashCard Systems MOBILE REFUELLING EQUIPMENT Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd. FuelMaster/Syntech Systems, Inc Fuelpoint GIR Nord-Amerique Inc. MODULAR BUILDINGS Bestworth Rommel Cormode & Dickson Construction Ltd. EZ PVC LLC Genesis Modular Carwash Building Systems NRB Inc. Nuform Building Technologies Inc. Petrocare Construction Services Inc. Provincial Partitions Ltd. Ultra Lite Shutters MONEY HANDLING EQUIPMENT Glory Global Solutions Gunnebo Canada Handling Services Inc. Lock America Inc. MONEXgroup Mosaic Post POS Cash Management Systems Ltd. Standard Change-Makers Inc. Toshiba Tec Canada Inc. WashCard Systems Wwwash Canada

NOVEMBER/DECEMBER 2020

MONITORING WELL SYSTEMS Elsco Lighting Products Ltd. Franklin Fueling Systems Universal Valve Company Inc.

PHOTO ELECTRONIC SENSORS Belanger, Inc. Pantron Automation Inc. Telco Sensors

MORTGAGES Pathways Financial Services Real Estate Homeward Brokerage SITE Capital

PIPE GUARDS Signalisation Multipro Signs Inc. Sureguard / Post Guard Universal Valve Company Inc. Webco Lighting Ltd.

NOZZLES, NEW Cat Pumps - High Pressure Pumps & Systems Century Petroleum Construction Emco Wheaton Retail Fleming Reid Petroleum Equipment Ltd. Harco Industries J.R. Hendry Contractor KMD Distribution Inc. McPhee Enterprises Inc. Morrison Brothers Company Mosmatic Canada Inc. Mr. Nozzle, Inc. OPW Retail Fueling Petro Service Limited R. A. Pilkey Service Station Maintenance RDM Industrial Electronics Red Leonard Associates Vapor Systems Technologies Inc. Waleco Inc. Wallace E McBrien Inc. Western Oil Services Ltd. NOZZLES, REBUILT Emco Wheaton Retail Mobil 1 R. A. Pilkey Service Station Maintenance RDM Industrial Electronics Vapor Systems Technologies Inc. OIL & LUBE EZ PVC LLC Mackenzie Oil Ltd. Nuform Building Technologies Inc. Petroles Crevier Inc. Petron Plus Global, Inc. Red Leonard Associates OIL MERCHANDISERS Gorrie Marketing Petron Plus Global, Inc. RTS Retail United Sign OIL SPILL CLEANUP SYSTEMS CAF Outdoor Cleaning Drain-All Ltd. Gorrie Marketing Hamel Mfg. Co. Inc. Mobil 1 Universal Valve Company Inc. OIL/WATER SEPARATORS ACO Systems Ltd. Canadian Car Wash & Compressor Systems Inc. Century Petroleum Construction Containment Solutions Inc. Norstar Industries Petrocare Construction Services Inc. Red Leonard Associates Rockyview Industries Inc. Sherway Excavating and Haulage Ltd. OVERFILL PROTECTION CONTROLS Fleming Reid Petroleum Equipment Ltd. G.P. Service Station Maintenance Ingersoll Petroleum Services Ltd. KMD Distribution Inc. Morrison Brothers Company National Parts Distributing Ltd. OPW Retail Fueling Petro Service Limited Universal Valve Company Inc. PARKING CONTROL SYSTEMS Hamilton Manufacturing Corp. SEM Sureguard / Post Guard WASHTECH Washtech Ltd. PAYPOINT CASH DESKS Bulloch Technologies J&J Display Sales McCowan Manufacturing Ltd. Nova-tek Wilson Display Limited

PIPING AGI Envirotank Ltd. Cormode & Dickson Construction Ltd. J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. NOV Fiber Glass Systems OPW Retail Fueling Petro Service Limited Red Leonard Associates Waleco Inc.

PROJECT MANAGEMENT B. Dean & Associates Inc. BGIS Bulloch Technologies Canada China Commercial Gas Station Association ❖CTM Design Services, Ltd. EXP Services Inc. J and B Engineering (Alberta) Inc. PetroMaxX Construction Ltd./MaxX Group of Companies Roll-A-Shade Western Refrigeration & Beverage Equipment Ltd. PROPANE DISPENSING EQUIPMENT BGIS Ingersoll Petroleum Services Ltd. J and B Engineering (Alberta) Inc. PD McLaren Limited Service D’Échange RapidGaz Sureguard / Post Guard

PNEUMATIC EQUIPMENT Airlift Doors Inc. ❖Associated Industrial Brush Drop Ship Distribution Corporation Gripper Hallmark Hose Headquarters/Dauw Auto Wash ❖Pumps & Pressure Upwardor Corp. Wash Factory

PROPANE TANK EXCHANGE Mighty Flame Canada Service D’Échange RapidGaz Tank Traders, Division of Vomar Industries Inc.

POP MATERIALS Creative Planogram Company Instachange Displays Ltd. Revinmedia RTS Retail Tech1st Wash Systems United Sign ❖Zep Vehicle Care, Inc.

PUMP CONSOLES/CONTROLLERS Bulloch Technologies Franklin Fueling Systems Freedom Electronics, LLC GIR Nord-Amerique Inc. Infonet Technology J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. National Parts Distributing Ltd. Petro Service Limited RDM Industrial Electronics SITE Capital Veeder-Root

POS SIGNAGE CSC Marketing Ltd. Innovative Control Systems Instachange Displays Ltd. J&J Display Sales revinmedia Signalisation Multipro Signs Inc. Teksign Inc. United Sign Webco Lighting Ltd. Zep Vehicle Care, Inc. POS SOFTWARE & SYSTEMS Bulloch Technologies Computrol Systems Inc. Fuelpoint Gilbarco Veeder-Root Hamilton Manufacturing Corp. Infonet Technology Innovative Control Systems MONEXgroup Mosaic Nova-tek PDI Software Post POS Cash Management Systems Ltd. Rockyview Industries Inc. SIR Solutions Tech1st Wash Systems Verifone Inc Waleco Inc. WashCard Systems Wiz-Tec Computing Technologies Inc. Wwwash Canada Xsite Group Inc. POS TERMINALS Bulloch Technologies CAF Outdoor Cleaning DRB Freedom Electronics, LLC Global Payments Canada Inc. Hamilton Manufacturing Corp. Infonet Technology Innovative Control Systems MONEXgroup Post POS Cash Management Systems Ltd. SIR Solutions SITE Capital SONNY’S The Car Wash Factory Toshiba Tec Canada Inc. ❖Transchem Group - Chemicals Verifone Inc WashCard Systems Wiz-Tec Computing Technologies Inc. World Fuel Services Canada

PROVERS & TEST MEASURES Century Petroleum Construction Morrison Brothers Company Tanknology, a Division of EnGlobe

PUMP ISLAND MERCHANDISERS Gorrie Marketing Signalisation Multipro Signs Inc. Tank Traders United Sign PUMP TOPPERS CleanTouch Gorrie Marketing National Parts Distributing Ltd. Signalisation Multipro Signs Inc. United Sign ❖Zep Vehicle Care, Inc. PUMPS, AIR Drop Ship Distribution Corporation Gripper Fleming Reid Petroleum Equipment Ltd. Hallmark Hose Headquarters/Dauw Auto Wash J.E. Adams Industries Wallace E McBrien Inc. PUMPS, BLENDING Dosatron International Inc. Guardian Chemicals Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply SITE Capital PUMPS, CAR WASH Arimitsu Pumps Belanger, Inc. ❖Belvedere Technical Service Ltd. Canadian Car Wash & Compressor Systems Inc. Cat Pumps - High Pressure Pumps & Systems Con-Serv Mfg. Inc. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] Dosatron International Inc. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Gorman-Rupp of Canada Ltd. Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd.

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PUMPS, SERVICE STATION DISPENSING AGI Envirotank Ltd. Capital Petroleum Service Ltd. Dover Fueling Solutions-Wayne Pump Franklin Fueling Systems Freedom Electronics, LLC G.P. Service Station Maintenance Gilbarco Veeder-Root GIR Nord-Amerique Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. National Parts Distributing Ltd. Petro Service Limited Petrocare Construction Services Inc. R. A. Pilkey Service Station Maintenance Wallace E McBrien Inc.

PUMPS, HAND Blackmer (part of PSG, a Dover Company) Fleming Reid Petroleum Equipment Ltd. Gorman-Rupp of Canada Ltd. Jobe Industries, Inc. PUMPS, LUBRICATION Blackmer (part of PSG, a Dover Company) Fleming Reid Petroleum Equipment Ltd. Gorman-Rupp of Canada Ltd. ❖Pumps & Pressure Inc. Red Leonard Associates PUMPS, PRESSURE CLEANING Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems De Castel (1997) Inc.

PUMPS, SUBMERSIBLE AGI Envirotank Ltd. AGI WESTEEL Cat Pumps - High Pressure Pumps & Systems Con-Serv Mfg. Inc. Franklin Fueling Systems G.P. Service Station Maintenance

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PUMPS, TRUCK, BULK PLANT & TERMINAL Blackmer (part of PSG, a Dover Company) Dover Fueling Solutions-Wayne Pump GIR Nord-Amerique Inc. Gorman-Rupp of Canada Ltd. PD McLaren Limited SITE Capital Wilden (part of PSG, a Dover Company) PUMPS, VEHICLE WASH SELF-SERVICE/ AUTOMATIC Arimitsu Pumps Belanger, Inc. ❖Belvedere Technical Service Ltd. Canadian Car Wash & Compressor Systems Inc. Cat Pumps - High Pressure Pumps & Systems CSC Marketing Ltd. Drainvac International Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. Istobal Jim Coleman Co. Hanna Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc.

National Pride Equipment PD McLaren Limited PECO Car Wash Systems PELCO Systems Portwest Mechanical Inc Proto-Vest Inc. ❖Pumps & Pressure Inc. Rockyview Industries Inc. Washex WASHTECH Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wiz-Tec Computing Technologies Inc. Wwwash Canada PVC PANELS, WALL & CEILING Delcan Products Ltd. Extrutech Plastics Inc. EZ PVC LLC Flexx Corporation Nuform Building Technologies Inc. REFRIGERATION EQUIPMENT Western Refrigeration & Beverage Equipment Ltd. REFURBISHED PROPANE CYLINDERS Tank Traders, Division of Vomar Industries Inc. REGISTERS, SALES & SERVICE SIR Solutions Toshiba Tec Canada Inc. REMANUFACTURING, ELECTRONIC Freedom Electronics, LLC National Parts Distributing Ltd. PMP Corp. RDM Industrial Electronics Red Leonard Associates

Serving the Canadian Retail Petroleum / Convenience Industry for over 35 Years

REVERSE OSMOSIS Belanger, Inc. Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Excalibur Water Systems Inc. Huron Valley Sales National Pride Equipment Rockyview Industries Inc. ❖Transchem Group - Chemicals ❖Transchem Group - Equipment & Services Washex ❖WashLinks WASHTECH Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. RFID EQUIPMENT Exact One Ltd. FuelMaster/Syntech Systems, Inc GIR Nord-Amerique Inc. Hamilton Manufacturing Corp. IDX Inc. Ingersoll Petroleum Services Ltd. Innovative Control Systems Pantron Automation Inc. SEM WashCard Systems ❖WashLinks Wolf Distributing RIM CLEANING EQUIPMENT Belanger, Inc. Hamel Mfg. Co. Inc. ❖WashLinks

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PUMPS, FARM ELECTRIC AGI WESTEEL Gorman-Rupp of Canada Ltd. R. A. Pilkey Service Station Maintenance Waleco Inc. Wallace E McBrien Inc.

Gorman-Rupp of Canada Ltd. Icon Containment Solutions Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Petro Service Limited R. A. Pilkey Service Station Maintenance Red Leonard Associates Veeder-Root Waleco Inc. West Country Pump and Filtration Ltd. Wilden (part of PSG, a Dover Company)

IN

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Fernrob Pressure Cleaning Systems Gorman-Rupp of Canada Ltd. Green CanPump Hamel Mfg. Co. Inc. ❖Kleen-Rite Corporation Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. PECO Car Wash Systems PELCO Systems Rockyview Industries Inc. ❖Transchem Group - Chemicals ❖Transchem Group - Equipment & Services Washex West Country Pump and Filtration Ltd.

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Innovative Control Systems ❖Kleen-Rite Corporation Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. National Pride Equipment PECO Car Wash Systems PELCO Systems ❖Pumps & Pressure Inc. Rockyview Industries Inc. SONNY’S The Car Wash Factory Washex WASHTECH Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd.

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RISK MANAGEMENT CAF Outdoor Cleaning Gunnebo Canada ❖Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers. SSCS SAFETY B. Dean & Associates Inc. Canadian Petroleum Contractors Association CSC Marketing Ltd. Ontario Petroleum Contractors Association ProTELEC Checkmate SALES CAF Outdoor Cleaning MapArt - Tree-Free Greetings Real Estate Homeward Brokerage SIR Solutions Tommy Car Wash Systems SEALANTS ❖Cleaning Systems Inc. Crystal-Glo Mfg. Corp. Petron Plus Global, Inc. SECONDARY CONTAINMENT EQUIPMENT AGI WESTEEL G.P. Service Station Maintenance Icon Containment Solutions J.R. Hendry Contractor NOV Fiber Glass Systems OPW Retail Fueling Plastics Plus Ltd. S. Bravo Systems, Inc. Waleco Inc. SECURITY, EQUIPMENT & SERVICES CSC Marketing Ltd. GHC Safety and Security Solutions

GAS | WASH | EQUIPMENT | DISPLAY

Gunnebo Canada Handling Services Inc. Lock America Inc. ProTELEC Checkmate Shure Manufacturing Talius Toshiba Tec Canada Inc. Ultra Lite Shutters VDMS Canada Inc. SECURITY STORAGE CABINETS Gunnebo Canada Shure Manufacturing Talius VDMS Canada Inc. SERVICE STATION FIXTURES Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems Hamel Mfg. Co. Inc. J&J Display Sales McCowan Manufacturing Ltd. Mile High LED Systems Roll-A-Shade RTS Retail Sureguard / Post Guard Westeco Inc. Wilson Display Limited SERVICE STATION, AUTOMOTIVE RETAIL SUPPLY Rocky’s Imports Sonax Canada Tommy Car Wash Systems SERVICE STATION, DESIGN & ENGINEERING B. Dean & Associates Inc. Century Petroleum Construction Cormode & Dickson Construction Ltd. ❖CTM Design Services, Ltd.

Custom Applied Technology Corporation [CATEC] EXP Services Inc. Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems J and B Engineering (Alberta) Inc. Movilume Inc. Petrocare Construction Services Inc. PetroMaxX Construction Ltd./MaxX Group of Companies SITE Capital Slot Drain Systems, Ltd. Steelcraft World Fuel Services Canada SERVICE STATION MAINTENANCE ITEMS ALPHA Decals & Signs Inc. CAF Outdoor Cleaning Century Petroleum Construction Franklin Fueling Systems Freedom Electronics, LLC G.P. Service Station Maintenance Icon Containment Solutions National Parts Distributing Ltd. R. A. Pilkey Service Station Maintenance Red Leonard Associates Wallace E McBrien Inc. Westeco Inc. World Fuel Services Canada SHELVING AM Shelving J&J Display Sales McCowan Manufacturing Ltd. Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd. Westmount Store Fixtures

SHELVING SYSTEMS AM Shelving Instachange Displays Ltd. J&J Display Sales McCowan Manufacturing Ltd. RTS Retail Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd. Westmount Store Fixtures SIGNAGE ALPHA Decals & Signs Inc. ❖Cleaning Systems Inc. Country Signs Creative Planogram Company CSC Marketing Ltd. Daktronics Inc. Everbrite LLC Flexx Corporation FormaShape Ltd. Instachange Displays Ltd. J&J Display Sales ❖Kleen-Rite Corporation McCowan Manufacturing Ltd. Novyc International Plastics Plus Ltd. Principal LED QC Signworks Inc. revinmedia Roll-A-Shade Signalisation Multipro Signs Inc. Soft Signs Teksign Inc. United Sign Universal Valve Company Inc. Washworld, Inc. Webco Lighting Ltd. Westmount Store Fixtures World Fuel Services Canada ❖Zep Vehicle Care, Inc.

SITE REMEDIATION Capital Petroleum Service Ltd. J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. Sherway Excavating and Haulage Ltd. SPRAY GUNS, NOZZLES Belanger, Inc. Hamel Mfg. Co. Inc. ❖Kleen-Rite McPhee Enterprises Inc. Mosmatic Canada Inc. ❖Transchem Group - Equipment & Services STEAM CLEANERS BH-TECH Ltd. Fernrob Pressure Cleaning Systems InterSteam Technologies Mosmatic Canada Inc. PowerSteam Technology Inc. Stevens Car Care Products, Inc. Washex STRAINERS McPhee Enterprises Inc. Morrison Brothers Company SWIVELS Harco Industries Mosmatic Canada Inc. National Pride Equipment OPW Retail Fueling Universal Valve Company Inc. SWIVELS & SWIVEL JOINTS J.E. Adams Industries Mosmatic Canada Inc. OPW Retail Fueling Petro Service Limited TANK CLEANER Capital Petroleum Service Ltd.

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Century Petroleum Construction G.P. Service Station Maintenance Guardian Chemicals Inc. Jobe Industries, Inc. Mosmatic Canada Inc. Petrocare Construction Services Inc. TANK FILL SECURITY FuelQuest, Inc. Lock America Inc. Service D’Échange RapidGaz TANK LEVEL & LEAK DETECTION MONITORING Cantest Solutions Inc. Franklin Fueling Systems Freedom Electronics, LLC IDX Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply Morrison Brothers Company Pantron Automation Inc. Petro Service Limited Petro-Viron Inc. PM Electric Corporation RDM Industrial Electronics Veeder-Root Waleco Inc. Western Oil Services Ltd. TANK/LINE TESTING B. Dean & Associates Inc. Cantest Solutions Inc. Century Petroleum Construction Elsco Lighting Products Ltd. FuelQuest, Inc. G.P. Service Station Maintenance Icon Containment Solutions Leak Technologies Solutions Ltd Tanknology, a Division of EnGlobe Western Oil Services Ltd.

TANKS, ABOVE GROUND ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Con-Serv Mfg. Inc. G.P. Service Station Maintenance Huron Valley Sales Leak Technologies Solutions Ltd Petrocare Construction Services Inc. R. A. Pilkey Service Station Maintenance RTS Retail Steelcraft Sureguard / Post Guard ZCL Composites Inc. TANKS, DOUBLE WALL ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Containment Solutions Inc. G.P. Service Station Maintenance Leak Technologies Solutions Ltd NOV Fiber Glass Systems Petrocare Construction Services Inc. Steelcraft ZCL Composites Inc. TANKS, FIBREGLASS Containment Solutions Inc. Hi-Sharp Products Inc. Leak Technologies Solutions Ltd NOV Fiber Glass Systems Red Leonard Associates Waleco Inc. ZCL Composites Inc. TANKS, STORAGE ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Capital Petroleum Service Ltd. Carwash Boilers, Inc. Con-Serv Mfg. Inc.

Containment Solutions Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply Leak Technologies Solutions Ltd Petro Service Limited Steelcraft ZCL Composites Inc. TANKS, STORAGE ABOVE GROUND AGI Envirotank Ltd. AGI WESTEEL Century Petroleum Construction Containment Solutions Inc. Cormode & Dickson Construction Ltd. Fleming Reid Petroleum Equipment Ltd. Fuelpoint Huron Valley Sales J.R. Hendry Contractor Leak Technologies Solutions Ltd SITE Capital Wallace E McBrien Inc. Western Oil Services Ltd. ZCL Composites Inc. TANKS, STORAGE UNDER GROUND Century Petroleum Construction Containment Solutions Inc. Cormode & Dickson Construction Ltd. J.R. Hendry Contractor Leak Technologies Solutions Ltd NOV Fiber Glass Systems SITE Capital ZCL Composites Inc. TIRE INFLATION EQUIPMENT ❖AIR-serv Drop Ship Distribution Corporation Gripper G.P. Service Station Maintenance J.E. Adams Industries Universal Valve Company Inc.

TOKEN PROCESSING EQUIPMENT Glory Global Solutions TOKENS Glory Global Solutions IDX Inc. SEM Services Standard P.R.T. TOWELS ❖Cleaning Systems Inc. Crystal-Glo Mfg. Corp. National Pride Equipment Sparkle Solutions Corp. Stevens Car Care Products, Inc. Towels by Doctor Joe TRAINING CAF Outdoor Cleaning Canadian Petroleum Contractors Association Innovative Control Systems Ontario Petroleum Contractors Association ❖Zep Vehicle Care, Inc. TRIMS, PLASTIC Extrutech Plastics Inc. EZ PVC LLC Nuform Building Technologies Inc. UNDER-COUNTER CIGARETTE CABINETS McCowan Manufacturing Ltd. SITE Capital VACUUM ISLANDS Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Eurovac Fragra-Matics Mfg. Co. Inc.

GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries Mark VII Equipment, Inc. Mosmatic Canada Inc. Nuform Building Technologies Inc. PECO Car Wash Systems Portwest Mechanical Inc ❖Power Pressure Systems Inc. ❖Transchem Group - Equipment & Services WASHTECH Washtech Ltd. VACUUMS, AUTOMOBILE ❖AIR-serv BH-TECH Ltd. Canadian Car Wash & Compressor Systems Inc. Coleman Hanna Carwash Systems LLC Drainvac International Dynovac Industries Inc. Entretien de Lave-Auto Laval Inc. Eurovac Fernrob Pressure Cleaning Systems Fragra-Matics Mfg. Co. Inc. Hamel Mfg. Co. Inc. Innovative Control Systems J.E. Adams Industries Jim Coleman Co. Hanna Karcher Canada Inc. ❖Kleen-Rite Corporation MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mr. Nozzle, Inc. National Carwash Solutions National Pride Equipment National Wash Inc. PECO Car Wash Systems Premier Dryers, Vacs and LED Lighting/ signs Spencer Turbine Company Total Cleaning Systems Inc.

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PRODUCTS & SERVICES

United Sign Wallace E McBrien Inc. WashCard Systems Washtech Ltd. VACUUMS, CENTRAL WET & DRY BH-TECH Ltd. Coleman Hanna Carwash Systems LLC Drainvac International Dynovac Industries Inc. Eurovac PECO Car Wash Systems ❖Power Pressure Systems Inc. Total Cleaning Systems Inc. Vacutech LLC Washex ❖WashLinks West Country Pump and Filtration Ltd. VALVES & FITTINGS, OIL MARKETING APPLICATIONS Mobil 1 National Parts Distributing Ltd. Red Leonard Associates Universal Valve Company Inc. VAPOR RECOVERY EQUIPMENT STAGE II Emco Wheaton Retail Morrison Brothers Company OPW Retail Fueling PMP Corp. Vapor Systems Technologies Inc. Veeder-Root VENDING MACHINES Brokerhouse Distributors Car-Freshner Corp./Little Trees GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries Jim Coleman Co. Hanna Mark VII Equipment, Inc.

GAS | WASH | EQUIPMENT | DISPLAY

National Pride Equipment PECO Car Wash Systems ❖Power Pressure Systems Inc. PowerSteam Technology Inc. SEM ❖Transchem Group - Equipment & Services VDMS Canada Inc. Washtech Ltd. VENTS, TANK AGI WESTEEL Emco Wheaton Retail G.P. Service Station Maintenance Leak Technologies Solutions Ltd OPW Retail Fueling

WASHERS, HIGH PRESSURE, AIR, GAS OR ELECTRIC Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems Custom Applied Technology Corporation [CATEC] Entretien de Lave-Auto Laval Inc. Hamel Mfg. Co. Inc. InterSteam Technologies RBI Structures SONNY’S The Car Wash Factory Sparkle Solutions Corp. Tommy Car Wash Systems ❖Transchem Group - Chemicals Washex

WALL & CEILING PANELS & STRUCTURES De Castel (1997) Inc. Delcan Products Ltd. Extrutech Plastics Inc. EZ PVC LLC Flexx Corporation Hallmark Hose Headquarters/Dauw Auto Wash Nuform Building Technologies Inc. Octaform Plastics Plus Ltd.

WASTE & SPILL CONTAINERS AGI Envirotank Ltd. AGI WESTEEL Custom Applied Technology Corporation [CATEC] Fleming Reid Petroleum Equipment Ltd. Forte Products Gorrie Marketing McCowan Manufacturing Ltd. Morrison Brothers Company RTS Retail Universal Valve Company Inc.

WALL PANELS, FIBREGLASS ❖Cleaning Systems Inc. Delcan Products Ltd. EZ PVC LLC Flexx Corporation FormaShape Ltd. Graham Fiberglass Reinforced Panels J&J Display Sales Plastics Plus Ltd. ❖Transchem Group - Equipment & Services

WATER DETECTION SYSTEMS Custom Applied Technology Corporation [CATEC] Elsco Lighting Products Ltd. FuelQuest, Inc. Great Lakes Water Solutions Inc. Veeder-Root WATER RECLAMATION Belanger, Inc. Blendco Systems CAF Outdoor Cleaning

Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. ❖Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cranequip Limited Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Drain-All Ltd. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Great Lakes Water Solutions Inc. ❖Pumps & Pressure PurClean-PurWater SoBrite Technologies SONNY’S The Car Wash Factory ❖Transchem Group - Chemicals Washex ❖WashLinks Washtech Ltd. Washworld, Inc. Wet Water Industries Ltd. WATER SOFTENERS Canadian Car Wash & Compressor Systems Inc. Canature WaterGroup Carwash Boilers, Inc. Con-Serv Mfg. Inc. Culligan of Canada De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Excalibur Water Systems Inc. GinSan Industries/Industrial Vacuum Systems Great Lakes Water Solutions Inc. GS Dealer Services Inc. Huron Valley Sales ❖Pumps & Pressure SoBrite Technologies ❖Transchem Group - Chemicals

Washex Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. WATER TREATMENT AGI WESTEEL Blendco Systems Canature WaterGroup Carwash Boilers, Inc. CleanTouch Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cranequip Limited Culligan of Canada Custom Applied Technology Corporation [CATEC] Excalibur Water Systems Inc. Food Service Solutions Inc. Great Lakes Water Solutions Inc. Guardian Chemicals Inc. Huron Valley Sales Petron Plus Global, Inc. PurClean-PurWater Rockyview Industries Inc. S.C. Altman & Associates Inc. SoBrite Technologies WASHTECH Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. WINDSHIELD SERVICE UNITS CSC Marketing Ltd. Forte Products Gorrie Marketing McCowan Manufacturing Ltd. Novus Glass RTS Retail United Sign

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SUPPLIERS |

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A & H Petroleum Services Ltd. 1160 Sanford St. Winnipeg, MB R3E 0V2 Tel: 204.788.1692 sbesel@ahpetroleum.com

Alternate Solutions Inc. 565 Arvin Ave. Stoney Creek, ON L8E 5N7 Tel: 905.643.8289 wschaible@asifluid.com

A.V.W. Equipment Co. Inc. 105 South 9th Ave. Maywood, IL 60153 Tel: 708.343.7738 www.avwequipment.com

AM Shelving 18 Progress Ave. Toronto, ON M1P 2Y4 Tel: 844.686.1786 www.amshelving.ca

ACO Systems PO Box 77280 RPO Courtney Park Mississauga, ON L5T 2P4 Tel: 905.564.8733 www.acocan.ca info@acocan.ca

Arimitsu Pumps 700 McKinley St. Anoka, MN 55303 Tel: 763.205.8341 www.arimitsupumps.com

ADD Systems 6 Laurel Dr. Flanders, NJ 07836 Tel: 800.922.0972 www.addsys.com Adeco Auto 1682 Meyerside Dr. Mississauga, ON L5T1A3 Tel: 905.670.2470 www.adecoauto.com ADT Security Services Canada Inc. 2815 Matheson Boulevard E Mississauga, ON L4W 5J8 Tel: 888.474.6307 www.adt.ca

Aerodry Systems, LLC PO Box 907 Broomfield, CO 80038 Tel: 303.438.0120 www.aerodrysystems.com AGI Envirotank Ltd. 401 Hwy #4 South, PO Box 879 Biggar, SK S0K 0M0 Tel: 306.948.5262 www.envirotank.com AGI WESTEEL 450 Desautels St. Winnipeg, MB R3C 2N5 Tel: 204.235.7133 www.westeel.com Air-Lec Industries, LLC 3300 Commercial Ave. Madison, WI 53714 Tel: 608.244.4754 www.air-lec.com

❖AIR-serv 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 800.263.1429 www.air-serv.ca/about-us Airlift Doors, Inc. 400 State Hwy 55 Maple Lake, MN 55358 Tel: 888.368.4403 www.airliftdoors.com ALPHA Decals & Signs Inc. 10 Honeysuckle Dr. Markham, ON L3S 4C4 Tel: 647.999.9444 hesham.alpha@rogers.com ALPOLIC Materials 401 Volvo Parkway Chesapeake, VA 23320 Tel: 800.422.7270 www.alpolic-americas.com

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ASI Fluid Management Inc. 565 Arvin Ave. Stoney Creek, ON L8E 5N7 Tel: 905.643.8289 www.asifluid.com ❖Associated Industrial Brush 577 Secretariat Crt. Mississauga, ON L5S 2A5 Tel: 905.565.1722 www.aibrush.com AUTEC Car Wash Systems 2500 West Front St. Statesville, NC 28677 Tel: 800.438.3028 www.autec-carwash.com AVW Sales & Service Inc. 1564 Merrow Rd. Mississauga, ON L5J 3C5 Tel: 905.823.1364 john.rutter@rogers.com B. Dean & Associates Inc. 201-1289 Highfield Crescent SE Calgary, AB T2G 5M2 Tel: 403.256.9791 www.deanltd.com

❖Baywatch Services LLC 5090 Nome St. Denver, CO 80239 Tel: 303.400.3466 www.baywatchdoors.com Beaver Door Systems 104-3136 Mavis Rd. Mississauga, ON L5C 1T9 Tel: 289.999.2311 sales@beaverdoor.ca Belanger, Inc. (part of OPW Vehicle Wash Solutions) 1001 Doheny Crt. Northville, MI 48167 Tel: 248.349.7010 www.belangerinc.com ❖Belvedere Technical Service Ltd. 71 24400 Twp. Rd. 552 Sturgeon County, AB T8T 1P6 Tel: 780.970.2148 www.btscarwash.ca BENECOR Inc. 12809 Silver Lake Rd Brighton, MI 48116 Tel: 844.236.3267 www.benecor.com Bestworth Rommel 19818 74th Ave. NE Arlington, WA 98223 Tel: 360.435.2927 www.bestworth.com

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BGIS 4175 14th Ave. Markham, ON L3R 0J2 Tel: 905.943.4100 www.bgis.com BH-TECH LTD. 34 Stacey Cres. Thornhill, ON L3T 6Z4 Tel: 905.763.2092 www.bh-tech.ca Bicorp Design Management Ltd. 42 Galloway Cres. Uxbridge, ON L9P 1W8 Tel: 905.852.0032 www.bicorpdesign.com Black Mamba Gloves 18 Chestnut St. Pomeroy, PA 19367 Tel: 800.874.3633 www.blackmambagloves.com Blackmer (part of PSG, a Dover Company) 1809 Century Ave. SW Grand Rapids, MI 49503 Tel: 616.241.1611 www.blackmer.com

Blendco Systems 1 Pearl Buck Crt. Bristol, PA 19007 Tel: 215.781.3600 www.blendco.com Blue Wings by Ceccato 1000 5th St. Miami Beach, FL 33139 Tel: 954.608.3540 info@bluewings-eu.com Boemar Canada Inc. 6185 Tomken Rd #12 Mississauga, ON L5T 1X6 Tel: 877.626.3627 www.boemar.com

Breakaway 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.breakawayfuel.ca Brokerhouse Distributors 108-4 Woodbine Downs Blvd. Rexdale, ON M9W 5S6 Tel: 416.798.3537 johnq@brokerhousedist.com

Bulloch Technologies 6275 Northam Dr. Unit 5 Mississauga, ON L4V 1Y8 Tel: 416.574.2242 www.bullochtech.com CAF Outdoor Cleaning 23175 224 Pl SE Maple Valley, WA 98038 Tel: 253.499.9968 www.mycaf.com

Canada Brokerlink (Alberta) Ltd. 100, 4124 – 9th St. SE Calgary, AB T2G 3C4 Tel: 800.387.4440 www.brokerlink.ca

Carter Wash Systems 113-35 Cushman Rd. St.Catharines, ON L2M 6S8 Tel: 905.359.0916 sr.makins1@gmail.com

Canada Brokerlink (Ontario) Ltd. 591 Main St. E North Bay, ON P1B 1B7 Tel: 800.263.2157 dmason@brokerlink.ca

Carwash Boilers, Inc. 632 Sovereign Ln. Medina, OH 44256 Tel: 888.316.8514 www.carwashboilers.com

Canada China Commercial Gas Station Association 1300 Bayly St Pickering, ON L1W 0B8 Tel: 905.962.2121 huwei_jansen@hotmail.com

CarWash Superstore 3350 Hwy. 309 N Byhalia, MS 38611 Tel: 877.663.9274 www.carwashsuperstore.com

Canadian Car Wash & Compressor Systems Inc. 7710 - 16 St. NW Edmonton, AB T6P 1L9 Tel: 877.830.3001 www.carwashsupply.ca Canadian Care Care “100 Brydon Dr. Unit B” Rexdale, ON M9W 4N9 Tel: 647.745.1808 todd@canadiancarcare.ca

Canadian Carwash Association 411 Richmond St. E, Suite 200 Toronto, ON M5A3S5 Tel: 416.239.0339 www.canadiancarwash.ca

Cat Pumps - High Pressure Pumps & Systems 1681 94th Ln. NE Minneapolis, MN 55449 Tel: 763.780.5440 Centcom Construction Ltd. 310-7220 Fisher St. SE Calgary, AB T2H 2H8 Tel: 403.252.5571 www.centcom.ca Century Petroleum Construction 1900 Logan Ave. Winnipeg, MB R2R 0H5 Tel: 204.694.2230 centpet@mts.net ChemQuest Inc. 21365 Hamburg Ave Lakeville, MN 55044 Tel: 800.969.4626 www.chemquestinc.com Citron Hygiene 555 Alden Rd. Markham, ON L3R 3L5 Tel: 905.946.1711 www.citronhygiene.com

Canadian Petroleum Contractors Association 387 Mapleview Dr. W Barrie, ON L4N 9G4 Tel: 866.360.6722 www.cpcaonline.com

Civacon (part of OPW, a Dover Company) 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 800.560.6601 www.civacon.com

Canadoor Door Systems 1 Alderson Crt. Alliston, ON L9R 2B7 Tel: 705.434.0008 www.canadoorsystems.com

Clarkway Construction Ltd. 11411 Clarkway Dr., RR 9 Brampton, ON L6P 0W1 Tel: 905.794.0168 diaboni.clarkway@rogers.com

Canature WaterGroup 855 Park St. Regina, SK S4N 6M1 Tel: 877.288.9888 www.canaturewg-cied.com Cantest Solutions Inc. 2-23 East Lake Cres. Airdrie, AB T4A 2H5 Tel: 403.912.9129 www.cantest.net CAP Building Systems Inc. 3377 Egremont Dr. Strathroy, ON N7G 3H6 Tel: 877.794.0697 corbin@capbuildingsystems.ca Capital Petroleum Service Ltd. 500-4th Ave. E Regina, SK S4N 4Z5 Tel: 306.757.3533 arlene@capitalpetroleum.ca Car-Freshner Corp./Little Trees 21205 Little Tree Dr. Watertown, NY 13601 Tel: 800.545.5454 www.littletrees.com

❖Cleaning Systems Inc. 1997 American Blvd., PO Box 5 DePere, WI 54115 Tel: 920.337.2175 www.lustrabear.com CleanTouch 1500 7th St. SE Grimes, IA Tel: 800.284.7956 www.cleantouch.com CN Promotions/Just Go Marketing 200 N Service Rd. W, Suite 384 Oakville, ON L6M 2Y1 Tel: 416.786.6316 cnatale3@hotmail.com Coinamatic Commercial Laundry Inc. 301 Matheson Blvd. W Mississauga, ON L5R 3G3 Tel: 800.361.2646 www.coinamatic.com Coinless 3135 S. Richmond St. Salt Lake City, UT 84106 Tel: 801.899.0183 www.coinlessmobile.com

NOVEMBER/DECEMBER 2020

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SUPPLIERS

Coldstream Commercial Sales Inc. B026 Alexander Rd. Delta, BC V4G1G7 Tel: 604.940.8668 www.ccsi-laundry.com

CStorePro Technologies, Inc. One Sugar Creek Center Blvd., Suite 1050 Sugar Land, TX 77478 Tel: 866.265.5826 www.cstorepro.com

Coleman Hanna Carwash Systems LLC 5842 W 34th St. Houston, TX 77092 Tel: 800.999.9878 www.colemanhanna.com

❖CTM Design Services, Ltd. 210, 340 Midpark Way SE Calgary, AB T2X 1P1 Tel: 403.640.0990 www.ctmdesign.ca

Computrol Systems Inc. 8537 Commerce Crt. Burnaby, BC V5A 4N4 Tel: 604.421.1001 www.computrolsystems.com

Culligan of Canada 8985 Airport Rd. Brampton, ON L6T 5T2 Tel: 905.494.2065 www.culligan.com

Con-Serv Mfg. Inc. 605 West Brannen Rd. Lakeland, FL 33813 Tel: 863.644.6925 www.con-servwater.com

Custom Applied Technology Corporation [CATEC] 102 Adirondack Dr. Maple, ON L6A 2V7 Tel: 416.579.3795 www.cranequipltd.com cranequip@rogers.com

Conasph Environmental Coatings Ltd. #8-6630-71 St. Red Deer, AB T4P 3Y7 Tel: 403.341.6900 mike.harbor@conasph.ca Containment Solutions, Inc. 333 N. Rivershire Dr., Suite 190 Conroe, TX 77304 Tel: 936.756.7731 www.containmentsolutions.com Conval Process Solutions Inc. 6185 Tomken Rd. Units 3-5 Mississauga, ON L5T 1X6 Tel: 800.265.1430 www.convalpsi.com Cool Fin LED 18805 – 87 A Ave. Edmonton, AB T5T 5Z7 Tel: 780.905.3970 www.coolfinled.ca Cormode & Dickson Construction Ltd. 200, 11450-160th St. NW Edmonton, AB T5M 3Y7 Tel: 780.701.9312 www.cormode.com Country Signs 75 Industrial Rd. Tottenham, ON L0G 1W0 Tel: 905.936.5888 www.countrysigns.ca Country Style MR.SUB - Divisions of MTY Group 2 East Beaver Creek Rd. Building One Richmond Hill, ON L4B 2N3 Tel: 905.762.4681 kweldman@mtygroup.com Cranequip Limited 102 Adirondack Dr. Maple, ON L6A 2V7 Tel: 416.579.3795 cranequip@rogers.com

Creative Door Services 14904-135 Ave. NW Edmonton, AB T5V 1R9 Tel: 888.621.3667 info@creativedoor.com Cree Canada 6889 Rexwood Rd. Mississauga, ON L4V 1R2 Tel: 800.473.1234 www.creecanada.com Crystal-Glo Mfg. Corp. 5-346 Millway Ave. Concord, ON L4K 3W1 Tel: 905.760.0006 www.crystal-glo.com

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D&S Car Wash Systems 4200 Brandi Ln. High Ridge, MO 63049 Tel: 636.677.3442 ddressler@dscarwash.com Daktronics Inc. 331 32nd Ave. Brookings, SD 57006 Tel: 605.696.3567 tschlim@daktronics.com De Castel (1997) Inc. 11-650 Ave. J.J. Joubert Montreal, QC H1E 7E7 Tel: 514.648.5166 www.lave-auto.com Delcan Products Ltd. 1409-5 Ave. Fort Macleod, AB T0L 0Z0 Tel: 403.553.3632 www.delpro1238.com Digital Electric/Digital CSM 3474 Mainway Burlington, ON L7M 1A8 Tel: 905.335.2999 www.digital-electricinc.com Diskin Systems Inc. 9550 S IL Route 31 Algonquin, IL 60102 Tel: 815.276.7288 www.diskinsystems.com Dosatron/Dilution Solutions 2090 Sunnydale Blvd. Clearwater, FL 33765 Tel: 727.443.5404 www.dosatronusa.com

Dover Fueling Solutions-Wayne Pump 40 Sharp Rd. Brighton, ON K0K 1H0 Tel: 905.302.4570 dean.cirone@doverfs.com Drain-All Ltd. 1611 Liverpool Crt. Ottawa, ON K1B 4L1 Tel: 613.739.1070 www.drainall.com Drainvac International 150 Brunet St. Mont-St-Hilaire, QC J3H 0M6 Tel: 800.408.1448 www.drainvac.com

DRB 3245 Pickle Rd. Akron, OH 44312 Tel: 800.336.6338 www.drb.com

NOVEMBER/DECEMBER 2020

GAS | WASH | EQUIPMENT | DISPLAY

Drop Ship Distribution Corporation Gripper 3689 Yorkton Rd. West Kelowna, BC V4T 2T7 Tel: 250.864.0465 www.gripperair.com DSL 14520-128 Ave. Northwest Edmonton, AB T5L 3H6 Tel: 800.665.1125 www.dslinc.com Duro-Last Roofing Inc. 525 Morley Dr. Saginaw, MI 48601 Tel: 800.248.0280 www.duro-last.com

Dynovac Industries Inc. 420, 7700 - 76th Street Close Red Deer, AB T4P 4G6 Tel: 403.346.4877 www.dynovac.ca Effeclean Canada Inc. 421 Lansdowne Ave. Toronto, ON M6H 3Y2 Tel: 416.575.3662 www.effeclean.com ElectraLED, Inc. 12722 62nd St. N, Suite 200 Largo, FL 33773 Tel: 727.561.7610 www.electraLED.com Elsco Lighting Products Ltd. 7440 Tranmere Dr. Mississauga, ON L5S 1K4 Tel: 905.673.2535 www.elscolighting.com Emco Wheaton Retail 2300 Industrial Park Dr. Wilson, NC 27893 Tel: 252.243.0150 www.emcoretail.com Entretien de Lave-Auto Laval Inc. 1350 rue Nationale Terrebonne, QC J6W 6M1 Tel: 450.669.3393 www.laveautolaval.com Epsilon Chemicals Ltd. 1926 94th St. NW Edmonton, AB T6N 1J3 Tel: 780.952.4579 www.epsilonchemicals.com Equipment CP 1663 boul. St-Paul Chicoutimi, QC G7J 3Y3 Tel: 418.693.8080 www.equipementcp.com Eureka Smart Products 11 Portree Cres. Thornhill, ON L3T 3G1 Tel: 647.831.1604 www.eurekasmartproducts.com Eurovac 44 Milvan Dr. North York, ON M9L 1Z3 Tel: 416.744.4276 www.eurovac.com Everbrite LLC 4949 S 110th St. Greenfield, WI 53228 Tel: 414.529.3500 ckrebs@everbrite.com

Exact One Ltd. 4631 Manitoba Rd. SE Calgary, AB T2G 4B9 Tel: 403.287.9411 www.exacta.com

Excalibur Water Systems Inc. 142 Commerce Park Dr., Unit M-Q Barrie, ON L4N 8W8 Tel: 877.733.8999 www.excaliburwater.com EXP Services Inc. 1595 Clark Blvd. Brampton, ON L6T 4V1 Tel: 905.793.9800 www.exp.com

Extrutech Plastics Inc. 5902 W Custer St. Manitowoc, WI 54220 Tel: 920.684.9650 www.epiplastics.com EZ PVC LLC 3955 W Mesa Vista Ave. Suite 8 Las Vegas, NV 89118 Tel: 778.881.5688 www.ezpvcna.com FC Lighting | SSL 3609 Swenson Ave. St. Charles, IL 60174 Tel: 800.900.1730 www.fclighting.com Fernrob Pressure Cleaning Systems 98 Whalen St. Miramichi, NB E1V 3W5 Tel: 506.778.8573 www.carwashnb.com Fiber Glass Systems 1624 Ridge Bend Dr. Wildwood, MO 63038 Tel: 636.346.5629 www.nov.com/fgs Findoor PO Box 669 Okotoks, AB T1S 1A8 Tel: 866.338.8308 www.findoor.ca Fleming Reid Petroleum Equipment Ltd. Unit 104, 81 Boulder Blvd Stony Plain, AB T2Z 3Z9 Tel: 888.487.0723 www.flemingreid.ca Flexx Corporation 1460 Bishop St. N Cambridge, ON N1R 7N6 Tel: 519.621.9955 nando@flexx.ca Food Service Solutions Inc. 2 - 6599 Kitimat Rd. Mississauga, ON L5N 4J4 Tel: 905.363.0309 www.foodservicesolutions.ca FormaShape Ltd. 9505 Haldane Rd. Kelowna, BC V4V 2K5 Tel: 250.766.5152 www.formashape.com Forsythe Lubrication Associates Ltd. 120 Chatham St. Hamilton, ON L8P 2B5 Tel: 905.525.7192 www.forsythe.on.ca Forte Products 4801 Main St. Kansas City, MO 64112 Tel: 816.813.3337 dhimes@forteproducts.com Fragra-Matics Mfg. Co. Inc. PO Box 1140 Pine Bluff, AR 71613 Tel: 870.535.5777 lingram@fragramatics.com

Franklin Fueling Systems 3760 Marsh Rd. Madison, WI 53718 Tel: 519.209.4549 walls@franklinfueling.com Freedom Electronics, LLC 2205 May Crt. NW Kennesaw, GA 30144 Tel: 770.792.8888 craig.bennett@freedomelectronics.com Fuel Quality Services Inc. PO Box 1380 Flowery Branch, GA 30542 Tel: 770.967.9790 www.fqsinc.com FuelMaster/Syntech Systems, Inc 100 Four Points Way Tallahassee, FL 32305 800.888.9136 www.myfuelmaster.com Fuelpoint 300-8120 Beddington Blvd. NW Calgary, AB T3K 2A8 Tel: 403.617.8865 fuelpoint@yahoo.ca Furever Clean Dog Wash 1654 Brousson Dr. Victoria, BC V8N 5M9 Tel: 250.217.9433 www.fureverclean.ca

Gallop Brush Co 558 Morrice Blvd Imlay City, MI 48444 Tel: 810.721.7255 jherberholz@gallopbrush.com Gemsys Money Handling Services Inc. 2133 Royal Windsor Dr. Unit 13/14 Mississauga, ON L5J 1K5 Tel: 905.823.4316 Genesis Modular Carwash Building Systems 631 - B Indian Trail Rd. Lilburn, GA 30047 Tel: 888.436.9274 www.genwash.com GFL Environmental Inc. 100 New Park Place #500 Vaughan, ON, L4K 0H9 Tel: 905.326.0101 www.gflenv.com GHC Safety and Security Solutions 7450 1st Line RR3 Arthur, ON N0G 1A0 Tel: 519.848.2171 admin@ghcsafetyandsecurity.com Gilbarco Veeder-Root 7300 W Friendly Ave. Greensboro, NC 27420 Tel: 336.547.5607 www.gilbarco.com GinSan Industries/Industrial Vacuum Systems 3611 3 Mile Rd. Grand Rapids, MI 49534 Tel: 616.791.8100 www.ginsan.com

GIR Nord-Amerique Inc. 880 Rue Roy Montreal, QC H2L 1E6 Tel: 514.600.6190 www.gir-na.com

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Global Payments Canada Inc. 200-3381 Steeles Ave. E Toronto, ON M2H 3S7 Tel: 800-263-2970 info.canada@globalpay.com

Hugh Large & Associates Inc. 3432 Garrard Rd. Whitby, ON L1R 2C1 Tel: 647.808.2837 www.convenienceguru.com

Glory Global Solutions 445 Applecreek Blvd. #116 Markham, ON L3R 9X7 Tel: 800.363.2309 bill.pettey@ca.glory-global.com

Huron Valley Sales 6032 Schooner St. Belleville, MI 48176 Tel: 734.944.5200 www.huronvalleysales.com

Goldcon Industries Ltd. 7331 Bramalea Rd. Mississauga, ON L5S 1C5 Tel: 905.671.1746 nash@goldcon.com

Husky Corp. 2325 Husky Way Pacific, MO 63069 Tel: 443.249.0064 jcouch@husky.com

Gorman-Rupp of Canada Ltd. 70 Burwell Rd. St. Thomas, ON N5P 3R7 Tel: 519.631.2870 www.gormanrupp.com

Hydro Wash System 1501 Main Street North Vancouver, BC V7J 1E1 Tel: 604.986.9274 www.hydrowashsystem.ca

Gorrie Marketing 2770 Matheson Blvd. E Mississauga, ON L4W 4M5 Tel: 416.760.9100 www.gorriercp.com

Hydro-Spray Wash Systems, Inc. 511 Spruce St., Suite 4 Clearfield, PA 16830 Tel: 814.765.9097 www.hydrospray.com

Great Lakes Water Solutions Inc. 16 Tideman Dr. Orangeville, ON L9W 4N6 Tel: 519.942.1809 sagnew@greatlakeswater.ca

I.C.E. Inc. 68 Route 125 Kingston, NH 3848 Tel: 603.347.3005 www.icesigns.com

Green CanPump 2501 Steeles Ave. W Toronto, ON M3J 2P1 Tel: 416.250.7867 www.canpump.com

Icon Containment Solutions 905 N Main St., D1 North Salt Lake, UT 84054 Tel: 855.379.7867 www.icontainment.com

Greenergy Fuels Canada 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.greenergy.com/canada GreenHeat Energy Corp. 5250 Satellite Dr. Mississauga, ON L4W 5G5 Tel: 905.212.9166 dreid@greenheatenergy.ca Guardian Chemicals Inc. 155-55202 SH 825 Sturgeon Industrial Park Sturgeon County, AB T8L 5C1 Tel: 780.998.3771 www.guardianchem.ca Gunnebo Canada 9 Van der Graaf Crt. Brampton, ON L6T 5E5 Tel: 877.486.6326 www.gunnebo.ca Hallmark Hose Headquarters /Dauw Auto Wash 348 Arnold St. Wallaceburg, ON N8A 3P5 Tel: 519.627.6056 hallmarkhose1@on.aibn.com Hamilton Manufacturing Corp 1026 Hamilton Dr. Holland, OH 43528 Tel: 419.867.4858 www.hamiltonmfg.com Harco Industries 210 Hall Rd Slippery Rock, PA 16057 Tel: 724.637.2553 www.harcoindustries.com Hi-Sharp products Inc. 69 Baywood Rd. Unit 1 Etobicoke, ON M9V 3Y8 Tel: 647.221.8340 ed@hisharpproducts.com Hosers Car Care Products Ltd. 31 Millennium Pkwy. Belleville, ON K8N 2Z5 Tel: 613.962.5391 hosers@kos.net

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IDX Inc. 1812 Lorene St. El Dorado, AK 71730 Tel: 800.643.1109 www.idxinc.com ❖Independent Wash Services Ltd. 9730 27th Ave NW Edmonton, AB T6N 1B2 Tel: 780.435.3325 admin@independentwashservices.com

Infonet Technology 3480 Gilmore Way Suite 202 Burnaby, BC V5G 4Y1 Tel: 888.925.8125 www.infonet-tech.com Ingersoll Petroleum Services Ltd. 8783 Dale Rd. Cobourg, ON K9A 4J9 Tel: 416.618.6266 www.ingersollpetroleum.ca

BUILDING BETTER CAR WASHES Consult | Construct | Service | Equipment Your business is our business We know car washes inside and out. Offering full service consulting and construction solutions. From project inception to integration Maintenance, Repair and Installations Raising the bar in customer satisfaction, we fix it right the first time! Striving to keep your wash up and running 24 hours a day, 365 days a year. Fully Trained and Experienced Providers With Industry leading and trusted support networks, our refined product offerings are sure to maximize your car wash business and build you consistent, contented customers.

705 315 0919 888 537 9904(Toll Free)

WASHWORKS.CA

Innoplast, Inc. 10120 Gottschalk Pkwy. Chagrin Falls, OH 44023-5459 Tel: 800.516.9287 cmcconnell@innoplast.com

Innovative Control Systems 81 Highland Ave. Suite 300 Bethlehem, PA 18017 Tel: 800.642.9396 www.icscarwashsystems.com International Drying Corp. 2510 Route 176, Suite G Prairie Grove, IL 60012 Tel: 815.477.4911 www.Internationaldrying.com Intersteam Technologies P.O. Box 35 Rockton, ON L0R 1X0 Tel: 800.281.4413 sean@intersteam.com

SERVING SOUTHERN ONTARIO


SUPPLIERS

Invenco 1 King St. West, Suite 4800-216 Toronto, ON M5H 1A1 Tel: 416.518.2393 www.invenco.com

Inver, Greenergy Fuels Canada 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.greenergy.com ISTOBAL 1100 Page St. Bristol, VA 24201 Tel: 800.336.8795 info.usa@istobal.com

Keller Equipment Supply 1228 - 26 Ave SE Calgary, AB T2G 5S2 Tel: 403.243.8666 www.keller.ca ❖Kleen-Rite Corporation 257 S 9th St. Columbia, PA 17512 Tel: 800.233.3873 www.kleen-ritecorp.com

J and B Engineering (Alberta) Inc. 707-10 Ave. SW Suite 150 Calgary, AB T2R 0B3 Tel: 403.355.2295 general@jandb-inc.com

KMD Distribution Inc. 1750 Courtneypark Dr. East #4 Mississauga, ON L5T 1W1 Tel: 905.565.7344 www.kmd-distribution.com Kraus Global Inc. 25 Paquin Rd. Winnipeg, MB R2J 3V9 Tel: 204.663.3601 nestey@krausglobal.com

J and B Engineering Inc. 25 Centurian Dr., Suite 201 Markham, ON L3R 5N8 Tel: 416.229.2636 www.jandb-inc.com

Krown Rust Protection 35 Magnum Dr. Schomberg, ON L0G 1T0 Tel: 800.267.5744 info@krown.com

JBS Industries 2550 Henkle Dr. Lebanon OH 45036 Tel: 888.745.0720 www.jbsindustries.com

❖Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers 818 Victoria St. N Kitchener, ON N2B 3C1 Tel: 800.265.2625 www.lmicanada.com

J.E. Adams Industries 1025 63rd Ave. SW Cedar Rapids, IA 52404 Tel: 319.363.0237 www.jeadams.com

Laundrylux 461 Doughty Blvd. Inwood, NY 11096 Tel: 800.645.2204 www.laundrylux.com

J.R. Hendry Contractor 2055 Kingsway Sudbury, ON P3B 4K2 Tel: 705.560.4241 jim.hendry@bellnet.ca J&J Display Sales 2230 Meadowpine Blvd. Mississauga, ON L5N 6H6 Tel: 888.846.6548 www.jjdisplaysales.com Jiffy Lube Canada 1101 Blair Rd. Burlington, ON L7M 1T3 Tel: 800.263.6200 x5008 www.jiffylube.ca Jobe Industries, Inc. 1600 W Elizabeth Ave. Linden, NJ 7036 Tel: 908.862.0400 jobeind@comcast.net John Brooks Co. Ltd. 2625 Meadowpine Blvd. Mississauga, ON L5N 7K5 Tel: 905.567.9222 www.johnbrooks.ca JUICE Air Products (Canada) Inc. 365 Rue McCaffrey St-Laurent, QC H4T 1Z7 Tel: 514.447.3647 www.juiceairproducts.com Karcher Canada Inc. 6535 Millcreek Dr., 67 Mississauga, ON L5N 2M2 Tel: 905.672.8233 www.karcher.ca Kardtech Inc. 41 Delta Park Blvd Brampton, ON L6T 5E7 Tel: 866.616.2494 www.kardtech.ca

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Leak Technologies Solutions Ltd PO Box 71119, 8060 Silver Springs Blvd NW Calgary, AB T3B 5K2 Tel: 403.637.0280 pwhite@leaktechsol.ca Leotek, Lite-On Group 1330 Memorex Dr. Santa Clara, CA 95050 Tel: 888.806.1188 meg@leotek.com Liquid Action Systems 401-251 Trans-Canada Hwy Salmon Arm, BC V1E 3B8 Tel: 250.517.0644 sales@liquidaction.com

GAS | WASH | EQUIPMENT | DISPLAY

M.W.H. Petroleum Equipment Inc. 2155 Continental Ave. Windsor, ON N9E 3P2 Tel: 519.972.5100 www.mwhpetroleum.com Mackenzie Oil Ltd. 1486 Plank Rd. Sarnia, ON N7T 7H3 Tel: 519.336.0521 cmackenzie@mackenzieoil.com ❖MacNeil Wash Systems 90 Welham Rd Barrie, ON L0K 1E0 Tel: 800.361.7797 www.macneilwash.com MapArt - Tree-Free Greetings 70 Bloor St. E Oshawa, ON L1H 3M2 Tel: 905.438.3705 www.mapart.com Maritime Car Wash Sales & Services Ltd. 6 First St. Elmsdale, NS B2S 3J6 Tel: 902.861.4747 www.maritimecarwash.ca ❖Mark VII Equipment, Inc. 623 South Service Rd., Unit 1 Grimsby, ON L3M 4E8 Tel: 866.658.9274 www.markvii.net salescanada@markvii.net

❖Mondo Products 695 Westney Rd. S. Unit #1 Ajax, ON L1S 6M9 Tel: 905.426.9339 www.mondo-products.com MONEXgroup 5075 Yonge St #301 Toronto, ON M2N 6C6 Tel: 866.286.7787 www.monexgroup.com Monitor Inc. PO Box 1315 Sherman, TX 75091 Tel: 903.893.6336 www.monitorinc.com Morrison Brothers Company 325 E 24th St. Dubuque, IA 52001-3356 Tel: 563.583.5701 www.morbros.com Mosaic 12 James St. N. Hamilton, ON L8R 2J9 Tel: 226.989.1446 eric@wearemosaic.com

Market Group Ventures Inc. PO Box 40 Shawnigan Lake, BC V0R 2W0 Tel: 250.743.1222 www.pled.promolux.com

Mosmatic Canada Inc. 6201 Marivaux Saint-Leonard, QC H1P 3H6 Tel: 438.384.1602 www.mosmatic.com

McCowan Manufacturing Ltd. 1760 Birchmount Rd. Toronto, ON M1P 2H7 Tel: 416.291.7111 www.mccowan.ca

Movilume Inc. 96070 42 Ave. NW Edmonton, AB T6E 5R2 Tel: 780.851.2280 www.movilume.com

Media Resources 1387 Cornwall Rd. Oakville, ON L6L 7T5 Tel: 416.213.0993 www.mediaresources.com

Mr. Nozzle, Inc. 439 E Harrison St., Suite B Corona, CA 92879 Tel: 951.273.7530

Meridian Manufacturing 4232 – 38 St. Camrose, AB T4V 4B2 Tel: 780.672.4516 www.meridianmfg.com

MI Petro Construction & Supply Inc. 4330 – 116th Ave. SE Calgary, AB T2Z 3Z9 Tel: 403.589.3121 www.mipetrogroup.com

LiquidXpress Solutions Inc. 5380 Timberlea Blvd. Mississauga, ON L4W 2S6 Tel: 647.686.9495 jimcicci@gmail.com Lock America Inc. 9168 Stellar Crt. Corona, CA 92883 Tel: 800.422.2866 sales@laigroup.com

Mighty Flame Canada 95 St. Clair Ave. W, Suite 1403 Toronto, ON M4V 1N6 Tel: 877.438.6444 www.mightyflame.ca

London Mat Industries Ltd. 635 Newbold St. London, ON N6E 2T8 Tel: 519.681.2980 www.londonmat.com

Minotaur Guardian Service Ltd. 566 Lynden Rd., RR #8 Brantford, ON N3T 5M1 Tel: 519.647.3729 www.minotaurltd.com

LSI Industries Inc. 10000 Alliance Rd. Cincinnati, OH 45242 Tel: 513.379.3200 www.lsi-industries.com

Mississauga Mint Ltd. 7585 Torbram Rd., Unit 1 Mississauga, ON L4T 1H2 Tel: 905.678.6468 www.mississaugamint.com

NOVEMBER/DECEMBER 2020

Mobil 1 505 Quarry Park Blvd. Calgary, AB, T2C 5N1 Tel: 888.968.3776 www.mobil.ca

National Carwash Solutions 1500 37th St. SE Grimes, IA 50111 Tel: 800.284.7956 www.ncswash.com National Energy Equipment Inc. 1850 Derry Rd. E Mississauga, ON L5S 1Y6 Tel: 866.574.5100 www.nee.ca National Parts Distributing Ltd. 311-33 St. N Lethbridge, AB T1H 3Z6 Tel: 587.486.9925 www.npdl.ca National Pride Equipment 1266 Middle Rowsburg Rd. Ashland, OH 44805 Tel: 800.537.6788 www.nationalpridecarwash.com National Wash Inc. 2 Simpson Rd. Lindsay, ON K9V 6H2 Tel: 800.420.8069 www.nationalwash.com Nayax LLC 11350 McCormick Rd Hunt Valley, MD 21031 Tel: 416.450.0072 Gilad@Nayax.com Neptune Automated Wheel Wash Systems 174 Cornerstone Crt., Suite B Hot Springs, AR 71913 Tel: 501.525.8484 www.neptunewash.com

Nor-Ag Ltd. #18 Burnt Valley Ave. Red Deer, AB T4P 0M5 Tel: 403.341.3767 www.noragltd.ca Norstar Industries 27157 Hwy. 422, Box 119 RR 1 Morris, MB R0G 1K0 Tel: 204.296.8395 www.u-drain.ca Northern Dock Systems 415 Ambassador Dr. Mississauga, ON L5T 2J3 Tel: 866.601.1758 www.northerndocksystems.com NOV Fiber Glass Systems 17115 San Pedro Ave., Suite 200 San Antonio, TX 78232 Tel: 210.477.7500 www.nov.com/fgs NoviClean Inc. #2-1303 45th Ave. NE Calgary, AB T2E 2P3 Tel: 403.815.8977 www.noviclean.ca Novus Glass 8658 Commerce Crt. Burnaby, BC V5A4N6 Tel: 647.293.9546 www.Novusglass.com Novyc International 2298 Ch. St. Francois Montreal, QC H9P 1K2 Tel: 514.683.0300 dcescon@novyc.com NRB Inc. 115 South Service Rd., W. PO Box 129 Grimsby, ON L3M 4G3 Tel: 905.945.9622 lisasvihus@nrb-inc.com Nu-Media Display Systems Inc. 165 Matheson Blvd. E Mississauga, ON L4Z 3K2 Tel: 905.568.0990 www.nu-mediadisplays.com

Nuform Building Technologies Inc. 100 Galcat Dr. Unit 2 Woodbridge, ON L4L 0B9 Tel: 905.652.0001 www.nuformdirect.com Oasis Car Wash Systems 1909 E 12th St. Galena, KS 66739 Tel: 800.892.3537 www.oasiscarwashsystems.com Octaform 520-885 Dunsmuir St. Vancouver, BC V6C 1N5 Tel: 888.786.6282 www.octaform.com/applications/ vehicle-wash/

Ontario Petroleum Contractors Association 387 Mapleview Dr. W Barrie, ON L4N 9G4 Tel: 866.360.6722 www.opcaonline.org OPW Retail Fueling 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 513.870.3100 www.opwglobal.com OPW Vehicle Wash Solutions 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 513.870.3100 www.opwglobal.com

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Oximist 58 Kirkland Pl. Whitby, ON L1P 1X1 Tel: 289.314.8960 mikebiz01@yahoo.com

Plastics Plus Ltd. 12948 - 148 St. Edmonton, AB T5L 2H8 Tel: 780.443.4100 doug@plasticsplusltd.com

Pacific Insurance Broker Inc. 120 East Beaver Creek Rd. Suite 101 Richmond Hill, ON L4B 4V1 Tel: 416.494.1268 www.pacins.ca

PM Electric Corporation 12925-148th St. Edmonton, AB T5L 2H9 Tel: 780.454.6490 www.pmelectric.ca

Pantron Automation Inc. 109 Hubbard St. Belmont, NC 28012 Tel: 704.825.4965 www.pantron.com

PMP Corp. PO Box 422, 25 Security Dr. Avon, CT 06001 0422 Tel: 800.243.6628 www.pmp-corp.com

Pappi Lighting 5598 Ambler Dr. Mississauga, ON L4W 2K9 Tel: 905.625.1139 pappi@pappilighting.com

PNE 279 Enterprise Rd. Vars, ON K0A 3H0 Tel: 613.443.2181 www.pnepropane.com

Pathways Financial Services 26 Templer Dr. Ancaster, ON L9G 3Z4 Tel: 905.220.0279 www.pathwaysfinancial.ca

Portwest Mechanical Inc 19522 - 96th Ave., Unit #2 Surrey, BC V4N 4C3 Tel: 604.888.6829 louise@portwestwash.com

PD McLaren Limited 104-9725 192nd St. Surrey, BC V4N 4C7 Tel: 604.371.3732 www.pdmclaren.com

Post POS 1960 Springfield Rd. #109 Kelowna, BC V1Y 5V7 Tel: 236.420.0554 www.sales@postpos.ca

PDI Software 11675 Rainwater Dr. Suite 300 Alpharetta, GA 30009 Tel: 254.410.7600 www.pdisoftware.com

❖Power Pressure Systems Inc. 285793 Airport Road Unit B Norwich, ON N0J 1P0 Tel: 519.468.3886 admin@powerpressure.ca

PDQ Manufacturing Inc. 1698 Scheuring Rd. De Pere, WI 54115 Tel: 920.983.8333 www.pdqinc.com

PowerSteam Technology Inc. 2211 Sherobee Rd. Mississauga, ON L5A 2H5 Tel: 416.428.0686 www.powersteaminc.ca

PECO Car Wash Systems 244 Rex Blvd. Auburn Hills, MI 48326 Tel: 248.299.5800 www.pecocarwash.com

Premier Dryers, Vacs and LED Lighting/signs 2210 Heldt St. Merrill, WI. 54452 Tel: 866.539.3100 www.premierconpaniesusa.com

PELCO Systems 1176 Frances St. London, ON N5W 2M1 Tel: 519.451.2070 sales@pelcosystems.com

Principal LED 3490 Venture Dr. San Angelo, TX 76904 Tel: 810.632.5004 jeffb@p-led.com

Petrocare Construction Services Inc. 1202 Ave. X S Saskatoon, SK S7M 3H9 Tel: 306.931.2344 www.petrocare.ca

❖Pro Wash/Ceccato USA PO Box 441 Benton, KY 42025 Tel: 270.527.1366 randy@procarwashequipment.com

PetroClear 200 South Fourth St. Albion, IL 62806 Tel: 618.445.4395 www.petroclear.com

Pro-Tech Environmental Services Inc. 40 Bruce St. Oakwood, ON K0M 2M0 Tel: 705.953.2012 nancyatkinson@xplornet.com

Petroles Crevier Inc. 2025, rue Lucien-Thimens Saint-Laurent, QC H4R 1K8 Tel: 514.331.2951 www.crevier.ca

ProMinent Canada 490 Southgate Dr. Guelph, ON N1G 4P5 Tel: 416.420.4456 www.prominent.com

Petroleum Containment Inc. 8873 Western Way Jacksonville, FL 32256 Tel: 904.358.1700 www.pcisumps.com

ProTELEC Checkmate 200-1450 Mountain Ave. Winnipeg, MB R2X 3C4 Tel: 204.975.0699 www.protelecalarms.com

PetroMaxX Construction Ltd./MaxX Group of Companies 15-3347, 262 St. Aldergrave, BC V4W 3V9 Tel: 604.856.1566 www.maxxgroupofcompanies.ca Phoenix Petroleum PO Box 3057 Stn. B Fredericton, NB E3A 5G8 Tel: 866.459.6261 janice.mcneill@phoenixpetro.ca

Provincial Partitions Ltd. 5135 Creekbank Rd. Mississauga, ON L4W 1X2 Tel: 800.387.7614 www.pro-part.com

RBI Structures 5513 Vine St. Cincinnati, OH 45217 Tel: 513.242.0310 www.rbistructures.com RDM Industrial Electronics 850 Harmony Grove Rd. Nebo, NC 28761 Tel: 800.282.5183 www.rdm.net

❖Pumps & Pressure Inc. 7018 Johnstone Dr. Red Deer, AB T4P 3Y6 Tel: 403.342.8713 b.flipping@pumpsandpressure.com PurClean-PurWater 3315 Orange Grove Ave North Highlands, CA 95660 Tel: 800.882.8854 www.purclean.com QC Signworks Inc. 99 Hooper Rd. Barrie, ON L4N 4S4 Tel: 705.719.7470 www.qcsignworks.com R. A. Pilkey Service Station Maintenance 424975 Substation Rd. Burgessville, ON N0J 1C0 Tel: 519.533.2763 rapilkey@execulink.com Raymar Equipment Service 26 Napier Ct. Utopia, ON L0M 1T0 Tel: 705.733.1459 www.raymarequip.ca

Real Estate Homeward Brokerage 1858 Queen St. E Toronto, ON M4L1H1 Tel: 416.694.3336 www.carwash.fifo.com Red Leonard Associates 1340 Kemper Meadow Dr. Cincinnati, OH 45240 Tel: 513.574.9500 www.redleonard.com revinmedia 36 Central Park Ave. Dundas, ON L9H 2M7 Tel: 905.616.6115 tim@revinmedia.com Rocky’s Imports 827 Raymer Rd. Kelowna, BC V1W 1J7 Tel: 888 746.9966 www.rockysimports.com Rockyview Industries Inc. 7110 Fairmount Dr SE Calgary, AB T2H 0X4 Tel: 403.293.1188 www.rockyviewindustries.com

CERAMIC PROTECTION HIGHEST LEVEL AVAILABLE! RESISTS DIRT & DEBRIS REFLECTS HARMFUL UV RAYS ULTIMATE SHOWROOM SHINE

that feeling you get when your ride is untouchable.

Proto-Vest Inc. 7400 N Glen Harbor Blvd. Glendale, AZ 85307 Tel: 800.521.8218 www.protovest.com

A new line, A new language. CCentral.ca

It’s an all-new level of clean. And the only way to describe it, is to redefine it.

www.blendco.com info@blendco.com


SUPPLIERS

GAS | WASH | EQUIPMENT | DISPLAY

Roll-A-Shade 112 College St. Toronto, ON M5G 1L6 Tel: 416.639.1365 paul.bruin@rollashade.com

SIR Solutions 3565 Jarry Est, Bureau 650 Montreal, QC H1Z 4K6 Tel: 800.264.9554 www.sirsolutions.com

Standard Change-Makers Inc. 3610 Valiquette St. Saint-Laurent, QC H4S 1X8 Tel: 514.634.2630 www.standardchange.com

Terra Environmental Technologies 4 Parkway N Deerfield, IL 60015 Tel: 866.940.3003 www.terracairdef.com

Vacutech LLC PO Box 3048 Sheridan, WY 82801 Tel: 307.675.1982 www.vacutechllc.com

RTS Retail 1027 Industrial Place St. Clements, ON N0B 2M0 Tel: 800.663.2803 www.rtsretail.ca

SITE Capital 5100 South Service Rd., Unit 2 Burlington, ON L7L 6A5 Tel: 905.319.0458 www.sitecapital.ca

Steamericas 808 Hindry Ave. #E Inglewood, CA 90301 Tel: 310.327.8900 www.steamericas.com

The Sarjeant Co. Ltd. PO Box 277 Barrie, ON L4M 4T2 Tel: 705.728.2460 www.sarjeantco.com

Valvoline Express Care Quick Lube 905 Winston Churchill Blvd. Mississauga, ON L8G 4G8 Tel: 905.351.0962 www.valvoline.com

Ryko Solutions 1500 37th St. SE Grimes, IA 50111 Tel: 800.284.7956 www.ryko.com

Site-Check Research Group 237 12A St. NE Calgary, AB T2E 4R6 Tel: 403.283.8833 www.sitecheckresearch.com

Steelcraft 446 AIbert St., PO Box 130 Waterloo, ON N2J 4A1 Tel: 800.265.8840 www.steelcraftinc.com

S. Bravo Systems, Inc. 2929 Vail Ave. Commerce, CA 90040 Tel: 800.282.7286 www.sbravo.com

Smart Energy Solutions 945 Middlefield Rd., Unit 1 Scarborough, ON M1V 5E1 Tel: 416.754.2000 altafjiwani@rogers.com

Stevens Car Care Products, Inc. 35784 Lakeland Blvd. Unit 6 Eastlake, OH 44095 Tel: 440.954.3773 www.stevenscarcare.com

SCS Consulting Group 30 Centurian Dr., Suite 100 Markham, ON L3R 8B8 Tel: 905.475.1900 clee@scsconsultinggroup.com

Smith Water Systems 9408 Wellington Rd. 124, PO Box 787 Erin, ON N0B 1T0 Tel: 519.833.2000 www.smithwatersystems.ca

STI Conveyor Systems 40 Mills Rd., Unit H Barrie, ON L4N 6H6 Tel: 705.728.4868 www.sticonveyor.com

Se-Kure Domes & Mirrors Inc. 1139 Haines Blvd. Sturgis, MI 49091 Tel: 269.651.9351 www.domesandmirrors.com SecurTek - A SaskTel Co. 70-1st Ave. N Yorkton, SK S3N 1J6 Tel: 306.786.4305 www.securtek.com SEM 3610 Valiquette St-Laurent, QC H4S1X8 Tel: 888.334.7569 www.sem.ca Service D’Échange RapidGaz 241 St-Charles sud Granby, QC J2G 7A7 Tel: 450.375.6644 www.rapidgaz.net Service Station Computer Systems, Inc. 650 Work St., Suite A Salinas, CA 93901 Tel: 800.972.7727 www.sscsinc.com Services Standard P.R.T. 935-48th Ave. Lachine, QC H8T 2S4 Tel: 514.502.0124 sales@standardchange.ca Servicestat Ltd. 2675 Rena Rd. Mississauga, ON L4T 1G6 Tel: 905.678.1394 ray@servicestat.ca Shore Corp. 2917 Spruce Way Pittsburgh, PA 15201 Tel: 412.471.3330 www.magicblend.com

Sigma Oil Corp AZ/ Series2k 15310 W Bell Rd. Surprise, AZ 85374 Tel: 623.266.3600 www.series2k.com Sika Canada Inc. 601 Delmar Ave. Pointe-Claire, QC H9R 4A9 Tel: 514.697.2610 henry.mary@ca.sika.com

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Soft Signs 207353 Hwy 9 Mono, ON L9W 6J2 Tel: 519.938.9986 www.softsigns.com Soleil Car Wash Solutions Inc. 9664-205 192 St. Surrey, BC V4N 4C6 Tel: 604.417.9850 www.soleilcws.com Sonax Canada 2344 South Sheridan Way Mississaga, ON L5J 2M4 Tel: 800.263.2914 carson@sonaxcanada.com SONNY’S The Car Wash Factory 5605 Hiatus Rd. Tamarac, FL 33321 Tel: 800.327.8723 www.sonnysdirect.com Southwest Energy Control Systems Of Canada 1738 Orangebrook Crt. Unit 13 Pickering, ON L1W 3G8 Tel: 905.420.8400 www.southwestenergy.ca Sparkle Solutions Corp. 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 647.308.2625 brucem@sparklesolutions.ca Spencer Turbine Company 600 Day Hill Rd. Windsor, CT 6095 Tel: 860.688.8361 www.spencerturbine.com

Shure Manufacturing 1901 West Main St. Washington, MO 63090 Tel: 800.227.4873 www.shureusa.com

26

SoBrite Technologies 809 W Center St. Eureka, IL 61530 Tel: 309.467.2335 www.sobrite.com

SRP Canada 802 Cochrane Dr. Suite 1 Markham, ON L3R 8C9 Tel: 905.947.8791 kjohnson@creativeplanco.com Stabilit Canada Inc. 64 Maple Ave. Inglewood, ON L7C 1J5 Tel: 905.838.2944 www.grahamfrp.com

NOVEMBER/DECEMBER 2020

Sunshine Door 1612 Welbourn Cove NW Edmonton, AB T6M 2M5 Tel: 780.722.8227 www.sunshinedoor.com Dan@sunshinedoor.com Superior Canopy Corp. 2435 E Bellefontaine Rd. Hamilton, IN 46742 Tel: 260.488.4065 www.superiorcanopy.com Sureguard/Post Guard 5 Shirley Ave. Kitchener, ON N2B 2E6 Tel: 800.756.3537 www.sureguard.ca Talius 5501-46 Ave SE Salmon Arm, BC V1E 4S1 Tel: 800.665.5550 www.talius.com Tank Traders 54 Rue Principal La Salle, MB R0G 1B0 Tel: 866.553.2131 www.tanktraders.com Tanknology, a Division of EnGlobe 1800 Appleby Line, Unit 4 Burlington, ON L7L 6A1 Tel: 800.465.1577 www.tanknology.ca Tanks Direct 11735- 231 St. NW Edmonton, AB T5S 2C5 Tel: 780.455.5207 www.tanksdirect.ca Tech1st Wash Systems Hamilton, ON Tel: 289.244.0033 www.tech1st.ca jj@tech1st.ca Technical Standards and Safety Authority (TSSA) 3300 Bloor St. W, Centre Tower, 14th Fl. Toronto, ON M8X 2X4 Tel: 416.734.3437 GGolea@tssa.org Teksign Inc. 86 Plant Farm Blvd. Brantford, ON N3S 7W3 Tel: 519.756.1089 www.teksign.com Telco Sensors 1456 Center Park Dr. Charlotte, NC 28217 Tel: 800.253.0111 www.telcosensors.com

Tommy Car Wash Systems 581 Ottawa Ave. Suite 300 Holland, MI 49423 Tel: 616.494.0771 www.tommycarwash.com Toshiba Tec Canada Inc. 370 Britannia Rd. E, Unit 1 Mississauga, ON L4Z 1X9 Tel: 905.890.8283 www.toshibateccanada.com Total Cleaning Systems Inc. 103 Somercrest Manor SW Calgary, AB T2Y 3C2 Tel: 403.254.2754 www.totalcleaningsystems.com Towels by Doctor Joe PO Box 114 Gibbsboro, NJ 08026 Tel: 800.944.3192 rx@towelsbydoctorjoe.com ❖Transchem Group - Chemicals 1225 Franklin Blvd Cambridge, ON N1R 7E5 Tel: 800.265.9100 sales@transchem.com ❖Transchem Group - Equipment & Services 1465 Strasburg Rd Kitchener, ON N2R1H2 Tel: 800.263.2651 www.transchem.com TSS Inc. 11450 Stephens Rd. Warren, MI 48089 Tel: 800.682.7446 www.tsscws.com Turtle Wax Pro 1225 Franklin Blvd. Cambridge, ON N1R 7E5 Tel: 800.265.9100 www.turtlewaxpro.com Ultra Lite Shutters 7307-40 St. SE Calgary, AB T2C2K4 Tel: 403.280.2000 www.ultraliteshutters.ca Uniban Canada inc. 2115, des Laurentides Blvd. Laval, Quebec H7M 4M2 Tel: 800.667.7858 www.unibancanada.ca United Sign 444 Irwin Ave. Muskegon, MI 49444 Tel: 231.733.5692 rbogue@UnitedSign.com Universal Valve Company Inc. 478 Schiller St. Elizabeth, NJ 07206 Tel: 800.223.0741 www.universalvalve.com Upwardor Corp. 8025 Lawson Rd. Milton, ON L9T 5C4 Tel: 905.670.3363 www.upwardor.com

VDMS Canada Inc. 2460 Tedlo St. Unit C Mississauga, ON L5A 3V3 Tel: 888-611-VDMS www.venddatams.com Veeder-Root 125 Powder Forest Dr. Simsbury, CT 06070 Tel: 800.873.3313 www.veeder.com Velocity Water Works 520 Randolph Dr. Appleton, WI 54913 Tel: 920.423.7170 www.velocitywaterworks.com Verifone Inc. 36 Sherwood St. Brockville, ON K6V 5N2 Tel: 613.498.6212 jim_s6@verifone.com VP Racing Fuels & Lubricants 204 East Rhapsody Dr. San Antonio, TX 78216 Tel: 877.515.1733 www.vpracingfuels.com VST 650 Pleasant Valley Dr. Springboro, OH 45066-3026 Tel: 937.704.9333 brown@vsthose.com Waleco Inc. 5611 McAdam Rd. Mississauga, ON L4Z 1N4 Tel: 905.712.4915 www.waleco.ca Wallace E McBrien Inc. 35 Taylor Blvd. Port Perry, ON L9L 1B2 Tel: 905.985.5550 /Toronto 416.494.2407 wemcbrien@bellnet.ca Warsaw Chemical Co. Inc. PO Box 858 Warsaw, IN 46581 Tel: 574.267.3251 www.warsaw-chem.com Wash Pros Inc. 13855 – 156 Street NW Edmonton, AB T6V1J1 Tel: 844.297.9274 www.washpros.ca Wash World Group Inc. 111-1919 27 Ave. NE Calgary, AB T2E 7E4 Tel: 403.250.1374 www.washworldgroupinc.com WashCard Systems 2005 Gateway Circle Centerville , MN 55038 Tel: 651.439.5740 www.washcard.com Washex 405 Dawson Rd. N Winnipeg, MB R2J 0S8 Tel: 204.233.9600 www.washex-ics.com

CCentral.ca


❖WashLinks 655 Queensway E Mississauga, ON L5A 3X6 Tel: 416.616.2428 bill@washlinks.ca WASHTECH 190 Southgate Dr. Guelph, ON N1G 4P5 Tel: 519.824.5434 donloder@wash-tech.ca Washtech Ltd. 335-3750 46th Ave. SE Calgary, AB T2B 0L1 Tel: 403.243.1312 www.washtech.ca

❖Washworks Canada 760 Line 9 S Oro-Medonte, ON L0L 1T0 Tel: 705.315.0919 www.washworks.ca

Washworld, Inc. 2222 American Blvd. De Pere, WI 54115 Tel: 888.315.7253 www.washworldinc.com Webco Lighting Ltd. #8-2100 Denview Ave. London, ON N6G OJ5 Tel: 519.643.6913 db@webcolighting.com West Country Pump and Filtration Ltd. Bay 5-5700 Barlow Trail SE Calgary, AB T2C 1Z9 Tel: 403.827.2345 www.westcountrypumpandfiltration.com Westeco Inc. #101, 125 South Ave. Spruce Grove, AB T7X 3B3 Tel: 780.962.2530 jamie@westeco.ca Western Oil Services Ltd. 19840 57a Ave. Langley, BC V3A 6G6 Tel: 604.514.4787 sales@westernoilservices.com

Western Refrigeration & Beverage Equipment Ltd. 1232-36 Ave. NE Calgary, AB T2E 6M8 Tel: 888.443.1946 www.wr.ca

Wet Water Industries Ltd. 4505-48 Ave. Lacombe, AB T4L 2C1 Tel: 403.782.9636 www.wetwater.net Wex, Inc. 97 Darling Ave. South Portland, ME 04106 Tel: 207.576.7690 www.wexinc.com

Sell the Sizzzle.

Whoosh Inc. 185 Bridgeland Ave., Unit 111 Toronto, ON M6A 1Y7 Tel: 416.781.3381 www.whooshinc.com Wilden (part of PSG, a Dover Company) 22069 Van Buren St. Grand Terrace, CA 92313 Tel: 909.422.1700 www.wildenpump.com Wilson Display Limited 1645 Aimco Blvd. Mississauga, ON L4W 1H8 Tel: 905.625.9200 www.wilsondisplay.com

Wiz-Tec Computing Technologies Inc. 17-4312 Ogden Rd. SE Calgary, AB T2G 4V3 Tel: 403.250.8660 www.wiz-tec.ca Wolf Distributing 53 Sunset Common Cochrane, AB T4C 0M1 Tel: 587.577.6575 www.wolfdsi.com mikeg@wolfdsi.com World Fuel Services Canada 2-5100 South Service Rd. Burlington, ON L7L 6A5 Tel: 877.216.9987 www.xtrenergy.ca Wwwash Canada 3615 Sierra Morena Rd. SW Calgary, AB T3H 3A7 Tel: 639.471.4990 X-Stream Wash Systems 12730 Spectrim Ln., Suite C Midlothian, VA 23112 Tel: 804.739.6350 don@x-streamwashsystems.com XSite Group Inc. 140 Welland Ave., Unit 16 St. Catharines, ON L2R 2N6 Tel: 905.346.0864 www.xsitegroup.ca Yara North America Inc. 100 N Tampa St., Suite 3200 Tampa Bay, FL 33602-5830 Tel: 813.222.5733 www.air1def.com

Westmatic Inc. 2700 Dufferin St. Unit 83 Toronto, ON M6B 4J3 Tel: 416.278.0307 www.westmatic.com

ZCL Composites Inc. 1420 Parsons Rd. SW Edmonton, AB T6X 1M5 Tel: 800.661.8265 www.zcl.com

Westmount Store Fixtures 8520 - 106A Avenue NW Edmonton, AB T5H 0S4 Tel: 780.424.8950 admin@westmountstorefixtures.com

❖Zep Vehicle Care, Inc. 2930 Waters Rd., Suite 230 Eagan, MN 55121 Tel: 877.326.9274 www.zepvehiclecare.com

Mmm, the Sizzzle. It’s BBQ time and you have the perfect location, Right on the Way Home, to hundreds of neighborhood propane grills. MIGHTY FLAME CANADA

www.mightyflame.com 1.877.438.6444 CCentral.ca


Driving transportation fuels forward

Q&A with Bob Larocque, new president & CEO at the Canadian Fuels Association

Bob Larocque

OCTANE: You have been on the job for almost two months now–what are your first impressions of Canada’s transportation fuels sector? Bob: From Day one at the Canadian Fuels Association, I have been blown away by the deep technical expertise and the continuous improvement mindset that exists among CFA staff and members. Previously, I had some exposure to CFA and its staff during my time at the Forest Products Association of Canada, but I have gained an appreciation of the critical importance of our industry since the pandemic started, as well as an excitement about where we are headed.

OCTANE: It’s always challenging to work in a new industry, but taking on a leadership role at CFA must be even more difficult in the middle of a pandemic with declining demand for your products. What is your 28

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NOVEMBER/DECEMBER 2020

assessment of the health of transportation fuels in Canada? Bob: During the early days of the pandemic, our industry demonstrated that we are a part of Canada’s critical infrastructure. CFA members and their employees went above and beyond to ensure that the fuel supply was maintained to support critical services like the movement of medical supplies and food. Throughout our response to COVID-19, we have reinforced the value that our sector has created for Canadians for more than 100 years. While the pandemic has not been easy on CFA and its members, we are proud of our contribution during the response and look forward to playing a significant role in Canada’s recovery efforts.

OCTANE: How do transportation fuels fit into Canada’s plans to ‘build back better’? Bob: Our industry has a long history of using innovation to continuously improve our environmental footprint and adapt to the changing needs and expectations of

consumers. This is an exciting time for our industry and we believe that we can support a strong, resilient economy while making a significant contribution to Canada’s targets for emission reductions. This fall, we will be releasing a ‘vision for 2050’ for our industry that outlines how lower-emission transportation fuels will be part of Canada’s energy mix for generations to come. This will be achieved through our pursuit of innovative products and processes as well as new ways to leverage Canada’s transportation fuels infrastructure. We can’t wait to share this with our partners and stakeholders – stay tuned.

OCTANE: What about the upcoming national Clean Fuel Standard? How is the CFA involved? Bob: The Canadian Fuels Association has supported the concept of a national Clean Fuel Standard (CFS) since it was first introduced in 2016. Our members are the principal obligated parties for the liquid component of the CFS and are committed to the success of this policy. We believe that leveraging Canada’s existing refining and transportation fuel infrastructure is essential to making this happen. For more than 100 years, our domestic fuels infrastructure has achieved the scale, reliability and accessibility required to successfully move people and goods throughout Canada and beyond. We will continue to share our knowledge and insight to ensure that we maintain refinery competitiveness, ensure energy security over the long term and meet the GHG reductions of the Clean Fuel Standard. OCTANE CCentral.ca


Suppliers, what’s new in your product line? Contact Elijah Hoffman at 647.558.0103 or ehoffman@ensembleiq.com

Product News NEW TO ATOSA THIS YEAR, BLACK DISPLAY DOOR FREEZERS IN SINGLE, DOUBLE & TRIPLE DOOR CONFIGURATIONS.

PRODUCTS, EQUIPMENT AND SERVICES

UPGRADE YOUR PAYMENT SYSTEM

These merchandizing freezers come complete with double pane, self closing doors with auto stay open feature, door locks, casters, 4 white epoxy coated shelves per door, LED lighting, and are backed by industry standard warranty. Customize with your own overhead backlit signage for extra POP!

Keep up with the times and offer your customers an up-todate payment solution. Our CleanPay retrofit system integrates Nayax’s frictionless payment (debit/credit tap) devices into your existing wash bay’s point of sale. An upgraded system will Increase your revenue, allow you to track sales and much more. Additionally, our NEW CleanPay Paystation’s bring you a Canadian made, best in value and simplicity alternative for New Installations and replacements.

Increase your product visibility and sales floor appeal with these sleek glass door freezers!

www.washworks.ca | 1.888.537.9904 sales@washworks.ca

www.wr.ca | 1.888.443.1946

COMMERCIAL & CONSUMER PAYMENTS WITH ONICS AUTO

ONICS Auto - The future of car wash payments • Debit, credit, and digital wallet enabled • Tap and Chip & PIN payments • EMV certified, PCI compliant • Advanced fleet and commercial account management • Gift and corporate account entry directly on teller • High capacity, low maintenance printer • Auto compiled, comprehensive, and detailed reporting • Sleek, compact, and weather resistant design www.wiz-tec.com | 1.866.361.7846

AERODRY, THE QUIET DRYERS: ANY WASH/ ANYWHERE Transparency in communication with you, our customer, is key to fully understanding the benefits of our drying solutions. At Aerodry, we have implemented strategies to further improve our communication, emphasizing our high product quality and effectiveness. Some of the best initiatives are built in trying times. It is important to stand united and help one another. Now, as in our long 30-plus year history, we continue to innovate and assist customers in whatever way we can. Stay safe and stay healthy. www.aerodrysystems.com | 303.438.0120

CCentral.ca

NOVEMBER/DECEMBER 2020

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CANADIAN CANADIAN

CARWASH CARWASH ASSOCIATION ASSOCIATION CCA SUPPLIER HIGHLIGHT

DIRECTORS Christopher Armena – Morgan Arnelien – Jeff Beam –

MARK VII

FEDERATED CO-OPERATIVES LIMITED MONDO PRODUCTS CO LTD

Mitchell Easton –

PETRO-CANADA

Michael Howe – BAYWATCH ENTERPRISES CANADA DIVISION

Mike Jacques – NATIONAL WASH Jason Kaye –

BAYVIEW CAR WASH LTD.

Jamie Shaw –

7-ELEVEN CANADA, INC.

Karen Smith –

NOVEMBER 2020

Suppliers to the carwash industry are a significant part of the CCA member base. The relationship between the carwash industry, suppliers and oil companies are closely connected and the CCA actively promotes communication and cooperation between these groups. These valuable relationships have impact and influence on the industry’s business and legislative environments. Our suppliers are encouraged to take advantage of connecting with operators. This allows them to learn what their needs are and how they can better serve them. Suppliers are given opportunities to get in front of our members through hosting webinars, presenting educational sessions and sponsoring CCA in a number of ways.

VALET CAR WASH

Tim Walker –

REVINMEDIA

Rudy van Woerkom – BIG CITY AUTO N TRUCK WASH

Suppliers to the carwash industry join the CCA as Associate Members. For information on CCA’s Sponsorship and Associate Memberships visit www.canadiancarwash.ca/Supplier-to-the-Industry

NATIONAL OFFICE Director of Operations Elizabeth McCaw Accountant Ricky Nason Event Coordinator Martha Feenstra

Canadian Carwash Association Please note our new address: 411 Richmond Street East, Suite 200 Toronto, Ontario M5A3S5

COVID-19

RESOURCES Members have access to a library of resources through the CCA and CFIB partnership. Visit https://www.canadiancarwash. ca/COVID-19-and-the-Industry for more information.

Come join the CCA at our virtual networking event taking place on Thursday, December 3, 2020 at 3:00pm ET / 12:00pm PT. Take part in an education session with an interactive Q&A, followed by fun and engaging entertainment, PLUS a chance to network and connect with fellow industry professionals! Available to members and non-members. Register today by visiting https://www.canadiancarwash.ca/events - any questions or queries please reach out to Martha Feenstra at events@canadiancarwash.ca


INDUSTRY FORUM INDUSTRY FORUM DEDICATED TO SHARING KNOWLEDGE AND BEST PRACTICES IN THE CARWASH INDUSTRY

JOIN CANADA’S ONLY ASSOCIATION DEDICATED TO THE CANADIAN CARWASH INDUSTRY! The Canadian Carwash Association is dedicated to sharing knowledge and best practices, as well as to promoting the benefits of professional car washing in Canada. By joining CCA, you join a group of passionate and committed people who: • • • • •

Participate in the bi-annual CARWACS tradeshow Learn through attending and delivering education events Volunteer to run social events for our members Advocate for high standards in car washing Help one another make better business decisions

SOME OF THE FEATURES AND BENEFITS THAT YOUR CCA MEMBERSHIP PROVIDES YOU ARE: News The CCA Communique, our bi-weekly newsletter, offers CCA updates, as well as timely industry-specific news. Information on How to Get Started in the Industry The CCA Starter Carwash Toolkit provides key information for business owners and prospective business owners looking to get started in the industry. Business Resources and Professional Guidance A joint-membership with the Canadian Federation of Independent Business (CFIB) brings a host of benefits including: access to free business counsellors, free courses, deep discounts to various services like reduced credit card processing rates and much more. Market Research The opportunity to participate in the Wash Volume Report Program with access to current market data for carwashes across Canada. This detailed report is free for those who participate in the program. There is no additional cost to join.

Member Insurance for Carwash Professionals A Carwash Insurance Program with CCA supporter and partner Erb &Erb, that is specifically built for Carwash Owners; one that advocates on your behalf and knows the needs and challenges of your business. Education Online education covering compliance, shipping, insurance and other relevant topics to Carwash Owners. The biannual CARWACS tradeshow, a networking and professional development opportunity, that brings together industry professionals and shares current industry best practices. Competitive Member Rates and Discounts From credit card processing to shipping, to accounting services and more, our partnerships have leveraged some of the biggest discounts. Many of the discounts you are entitled to are part of your CFIB membership, which comes free of charge with your CCA membership.

High Standards Access to the WaterSavers Alliance Program

at a discounted rate, demonstrating your company’s commitment to water conservation and quality. An annual sticker to show that you are a member of the CCA and the CFIB. Show your customers that you are part of organizations that support ethical business practices. Connection with other CCA Members When you join CCA, you have access to the online member directory, which is made up of operators and suppliers to the industry. You can connect in person at events through our conference and social events Local small events allow you to network and share best practices in an informal learning setting Visibility A listing on the supplier page (for supplier members); the most visited page on the CCA website. A spot in our online carwash directory/ The opportunity to host webinars or become a CCA sponsor.

CANADIAN CARWASH ASSOCIATION CANADIAN CARWASH ASSOCIATION


A RECIPE FOR SUCCESS

5 WAYS C-STORES ARE ADAPTING PANDEMIC FOODSERVICE

Ready-to-eat foods attract a steady stream of customers to Dépanneur JLS Villeneuve de l’Ouest Suzanne Villeneuve

CHEERS TO NON-ALCOHOLIC BEER 7 LOSS PREVENTION STRATEGIES NOVEMBER/DECEMBER 2020 CCentral.ca @CSNC_Octane PM42940023

PLUS WHAT’S BREWING WITH RTD COFEE?


NOVEMBER/ DECEMBER 2020 Volume 3 | Number 6

CONTENTS

16

14

STAY CURRENT

22

05

Editor’s Message Food delivers

06

The Buzz People, places, news and events

08

Quick Bites Cheers to non-alcoholic beer

10

Top Ops 7 loss prevention strategies

12

C-store IQ: National Shopper Study Foodservice Report

14

Retailer Spotlight Triple play: Foodservice adds flavour to Parkland’s customer proposition

16

COVER STORY A recipe for success Dépanneur JLS Villeneuve de l’Ouest

20

Feature 5 ways c-stores are adapting pandemic foodservice

22

Retailer Spotlight The total package: Ure’s Country Kitchen

26

Star Women in Convenience Virtual Awards Celebration

28

Category Check What’s brewing with ready-to-drink coffee?

30

Snapshot Delivering convenience in the midst of a changing foodservice landscape

32

Backtalk CICC president and CEO Anne Kothawala reflects on 2020, the year convenience returned to its roots

CONVENIENCE NEWS & INSIGHTS

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The latest industry news and information, plus resources, foodservice insights, store solutions, tobacco/vaping updates and more. Don’t miss our e-newsletter! Sign up today at www.CCentral.ca/signup

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EDITOR’S MESSAGE

20 Eglinton Ave. West, Suite 1800, Toronto, ON M4R 1K8 (416) 256-9908 | (877) 687-7321 | Fax (888) 889-9522 www.CCentral.ca SENIOR VICE PRESIDENT, CANADA | Donna Kerry EDITORIAL EDITOR, CSNC Michelle Warren | mwarren@ensembleiq.com EDITOR, OCTANE Kelly Gray | kgray@ensembleiq.com TRANSLATION | Danielle Hart ADVERTISING SALES NATIONAL ACCOUNT MANAGER Jacquie Rankin | jrankin@ensembleiq.com ASSOCIATE PUBLISHER Elijah Hoffman | ehoffman@ensembleiq.com VICE PRESIDENT, EVENTS Michael Cronin | mcronin@ensembleiq.com DESIGN AND PRODUCTION VICE PRESIDENT, PRODUCTION Derek Estey | destey@ensembleiq.com DIRECTOR OF PRODUCTION Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Linda Rapini DIRECTOR OF MARKETING Alexandra Voulu | avoulu@ensembleiq.com SENIOR DIRECTOR AUDIENCE STRATEGY Lina Trunina | ltrunina@ensembleiq.com SENIOR DIRECTOR, DIGITAL CANADA & SPECIAL PROJECTS Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS CHIEF EXECUTIVE OFFICER | Jennifer Litterick CHIEF FINANCIAL OFFICER | Jane Volland

CHIEF INNOVATION OFFICER | Tanner Van Dusen CHIEF HUMAN RESOURCES OFFICER | Ann Jadown EXECUTIVE VICE PRESIDENT, EVENTS & CONFERENCES Ed Several

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Please contact Wright’s Media | ensembleiq@wrightsmedia.com 1-877-652-5295 CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2020 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without the permission of the publisher.

Food delivers

A lot can change in five years. In 2015, Technomic released a report advising Canadian c-stores to “step up” foodservice by improving quality, freshness and healthier meal options. Fast-forward to 2020 and many Canadian convenience stores are a foodservice destination, going head-to-head with restaurants in the battle for take-out dollars. Granted, some consumers are turning to c-stores because they can’t necessarily visit restaurants during the pandemic, but more Canadian c-stores are competing in terms of quality, freshness and, in many cases, healthier options (hey, there’s nothing wrong with comfort food, especially during a pandemic). While 2020 has been crushing for the traditional restaurant industry, convenience is already well equipped to satiate harried (and hungry) customers consuming off-premise. Foodservice is evolving into a core component of the convenience offering and, increasingly, a strategic priority. In Canada, major chains, including Circle K, Parkland (p. 14) and 7-Eleven, are investing in innovative new food programs and partners, as well as online ordering, home delivery (p. 30) and preorder mobile apps. As outlined in “5 ways c-stores are adapting pandemic foodservice,” (p. 20), the adaptation is accelerating during the pandemic. Independent operators also know that the way to a customer’s heart is through their stomach. Case in point, my local c-store, Leslieville Pumps. Owners Greg and Judson Flom are masters at carving a

unique place in the convenience and gas business by constantly staying one step ahead: During the early days of the pandemic, they were among the first in the neighbourhood to offer curbside pickup for those craving their popular poutines, Caesar salads and BBQ sandwiches. More recently, the brothers shuttered the fuel part of the business and moved to a nearby street-front location: “After an awesome 10 years of being Toronto’s most unique gas station we are excited to move into a space that will allow us to focus on our love for BBQ and continue to provide all your convenience store goods.” Revenue streams for convenience stores are shifting to reflect changing consumer habits and foodservice is delivering where other categories are not. At Ure’s Country Kitchen, for instance, the food side of the business far outstrips gas in terms of profit margins (p. 22), while a steady demand for ready-to-eat menu items is a key anchor for Dépanneur JLS Villeneuve de l’Ouest (p. 16). According to the C-store IQ: Foodservice Report (p. 12), 46% of c-store shoppers purchased grab and go or menu items during their more recent c-store visit, with a sizable proportion saying they were ‘highly’ satisfied. There’s an opportunity to show the other 54% that ‘gas station food’ isn’t what it used to be. Foodservice is a differentiator and one that convenience operators—chains and independents alike—can turn into a competitive and profitable advantage. standard

Michelle Warren | Editor

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THE BUZZ

CROSS-CANADA ROUND-UP

VAPERS AND SMOKERS TO PAY MORE IN N.L.

Newfoundland and Labrador introduced a 20% tax of vaping products in its most recent budget. Vaping had so far escaped the province’s ‘sin tax’ net. The province also added an extra 10 cents in taxes per gram of loose tobacco and five cents per cigarette. In addition, the budget allocated 1.7 million for school initiatives, awareness campaigns and cessation programs to help reduce tobacco use and vaping.

STICKING IT TO CARBON TAX STICKERS

Ontario’s government had no right to “stick it to” the federal Liberals by forcing gas stations to display anti-carbon tax stickers, Superior Court Justice Edward Morgan ruled, as he struck down the law: “A government or political party can, in the words of Ontario’s Minister of Energy, ‘stick it to’ another tier of government or political party as a matter of free speech in an election campaign or otherwise. But a government cannot legislate a requirement that private retailers post a sticker designed to accomplish that task. The mandatory fuel pump sticker is an unconstitutional attempt to do just that.” Under the law, gas stations that didn’t display the stickers initially faced fines of up to $10,000 per day, though a judge later lowered the penalty to $150. Ontario will not appeal the ruling and retailers can now choose to leave them up or tear them down.

MONDELĒZ ANNOUNCES DIVERSITY INITIATIVE

Mondelēz International is amping up its efforts centered on diversity and inclusion (D&I) through a new multi year commitment. The candy and snack manufacturer will elevate its existing D&I initiatives to make meaningful impacts in the area of racial equity economic empowerment around the world. “Mondelēz International is committed to building a more diverse, inclusive and equitable world, both socially and economically,” said Dirk Van de Put, chairman and CEO of Mondelēz International. “As a global company, we know that diversity in all its forms is a driver of innovation and growth and we must reflect the diversity of our consumers to deliver stronger business performance as we lead the future of snacking.”

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PEOPLE, PLACES, NEWS AND EVENTS

PUMP CHATS PODCAST

CCentral.ca is now home to Pump Chats, a new monthly podcast hosted by Jennifer Stewart, CIPMA president and CEO. ✔ Get to know leading companies and influencers of Canada’s gasoline and convenience sector. ✔ Hear from top analysts on what’s next for the industry, how it’s weathering COVID-19, and its evolution to a cleaner, more sustainable tomorrow.

COUCHE-TARD TO EXPAND EV CHARGING CAPACITY

Following its successful initiative with electric vehicle (EV) charging facilities in Europe, Montreal-based Alimentation Couche-Tard is planning to offer charging sites at West Coast U.S. and Canada locations of Circle K stores, as well as Couche-Tard properties in Quebec. The company will also look at offering home-based EV charging facilities in U.S. and Canadian markets; part of a move to expand its revenue stream as carbon-based fuels decline in popularity.

PLASTICS BAN

Six single-use plastic items that aren’t easily recycled and already have more environmentally friendly alternatives will be the first to go under Canada’s new restrictions on plastics. The end of 2021 will be the end of the road for plastic straws, stir sticks, carry-out bags, cutlery, dishes and takeout containers, and six-pack rings for cans and bottles. Items not on the list, such as plastic bottles, will be getting new standards to require them to contain a minimum amount of recycled material. Canada will join dozens of nations that have enacted various bans on single-use plastics.

STAFF REDUCTIONS FOR OIL AND GAS

Calgary-based Suncor Energy Inc. is reducing its workforce by 10% to 15% over the next 18 months. This could involve as many as 2,000 people across the country and will impact both salaried and contract positions. Currently, Suncor employs 12,889 persons at its facilities that include exploration and petroleum extraction, refining and retail distribution: The company says much of the workforce reduction could come through early retirements or voluntary severance packages. The drop in oil prices, the global pandemic and economic slowdown, as well as market volatility, are impacting the sector. Suncor is the third major oil company, behind Shell and Marathon, to announce staff reductions this fall. Already this year, the Canadian Association of Petroleum Producers reports 28,000 direct job losses in oil and gas, with another 107,000 indirect positions lost.

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On average, Canadians consumed 3.63 kilograms (about 8 lbs.) of potato chips in 2019, according to Statista. With snacking evolving as a new pandemic pastime and the first full year of legal cannabis consumption under our belts, what will the number be for 2020? We’ll keep you posted.

B.C. PUMPS UP REGULATIONS

The B.C. government is introducing new regulations targeting companies that import, purchase, store and distribute gasoline and diesel products intended for sale at retail stations in the province. These groups will now need to make regular reports starting October 2020 to The British Columbia Utilities Commission (BCUC). The information from these businesses must include details on fuel imports, storage capacity, bulk sales and wholesale prices. The new rules come after motorists cried foul when retail fuel prices hit the roof during the summer of 2018 ($1.60+/litre). The B.C. government suggested price fixing was to blame and launched an inquiry, which confirmed a lack of competition and significant markups in the B.C. market. The inquiry concluded that British Columbians were paying $490 million per year more than they should have to fuel their cars and trucks. Further regulations are in the works for the other parts of the fuel supply chain, including the retail market.

The Ontario Convenience Stores Association is petitioning the provincial government to recognize and reward the key role that c-store operators play in driving revenue for the Ontario Lottery and Gaming Corporation. As the cost of doing business continues to increase, coupled with challenges brought on by the pandemic, the OCSA maintains that this is an ideal opportunity for the province to support the channel and small businesses. ★C-stores account for 76% of

Ontario lottery sales for OLG.

★During the pandemic, that

increased to 85%.

★C-stores facilitate $2.4

billion in lottery sales every year for the province.

MOVING ON UP

★C-stores earn 5% on

Alessandro Natola is the new president of Ferrero Canada and will be tasked with

“continuing the region’s strategic focus on driving innovation in new categories, channel growth, and market leadership.” He will report to Ferrero North America president and CEO Paul Chibe. Natola has worked for Ferrero for 14 years across several European markets in roles spanning strategic planning, brand marketing, business development, and category and trade marketing. “North America is a strategic growth market for the Ferrero Group,” said Chibe. “With the region’s growing brand portfolio and innovation pipeline, Natola’s global experience, strategic mindset and proven track-record will be critical in achieving our growth ambitions.” Natola replaces Rudy Sequeira, who is taking on an international assignment with the company.

Diana Frost joins Kraft Heinz Canada as chief growth officer. Frost brings more than 15 years

of marketing experience to the role, having most recently worked as head of portfolio transformation at Mars Wrigley U.S., and before that as head of marketing for Mars Wrigley Canada. Frost has also worked at PepsiCo. “We are delighted to welcome Diana to our team,” said Kraft Heinz Canada president Bruno Keller. “She brings an impressive record of transforming brand portfolios as we focus on growing our beloved brands and moving into new spaces in order to spark happiness at every Canadian table.”

Bob Larocque is president and CEO of The Canadian Fuels Association (CFA). He replaces Peter Boag, who is retiring. Larocque is well positioned to build on Boag’s accomplishments: He has been a successful public advocate on a host of fronts that relate to climate change. Most recently, Larocque served as SVP of the Forest Products Association of Canada. He also comes from leadership positions at Environment Canada where he focused on mitigating the risk of toxic substances on the environment. Vincent R. Timpano is now president and CEO of the Lassonde Pappas and Company–a U.S.

subsidiary of Lassonde Industries Inc. that produces and distributes juices and ready-todrink beverages. Timpano brings more than 20 years of industry experience to the role, having served as president at Coca-Cola Canada, The Minute Maid Company Canada and Aimia Inc. “Vince has extensive experience in the consumer products industry and is recognized for his human and professional qualities in the development, transformation and effective management of organizations,” said Jean Gattuso, president and CEO of Lassonde Industries Inc.

Do you have a staffing announcement to share? Email mwarren@ensembleiq.com

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standard electronic tickets and 8% on scratch tickets.

★The margins are slim, but

the value for c-stores is in generating foot traffic.

★OLG requires retailers

to apply for a terminal at their own expense and the cost takes many months to recover.

★As more customers pay with

credit cards, c-stores are being hit with transaction fees of 2 to 2.5% on lottery purchases, further reducing margins.

★ Commissions haven’t

increased in more than 30 years.

★OCSA is asking for an

increase of 2 percentage points in commissions.

★This increase at the point of

sale for lottery would equal about $5,000 per store.

★This would inject an

estimated $30 million into the convenience channel.

NOVEMBER/DECEMBER 2020

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QUICK BITES

BY DARREN CLIMANS

Cheers to non-alcoholic beer

Wherever your location and whatever the rules, 'near beer' is a fast-growing segment and an immediate gateway for all c-stores to get in the beer game One of my earliest memories of consumer packaged goods was watching Toronto Maple Leaf hockey broadcasts in the late 1960s. In those days, television was in its infancy, and only half the game was shown live on TV. During the startlingly few commercial breaks, there were innocent lifestyle ads for new cars, gasoline, and a product called Molson Export Ale—The BIG ale, in the BIG land. Eventually, I came to associate these commercials with the distinctive bottles of Export Ale my father had in our refrigerator. Hockey was Canadian, and beer was, by extension, the quintessential Canadian way to imbibe.

Beer in Canada According to industry group Beer Canada, in 2019 Canadians of legal drinking age consumed on average 71 litres of beer, a decline of 5% from 2018. Provincially, Newfoundland had the highest per capita consumption at 87 litres of beer, followed by Quebec with 81 litres and Prince Edward Island with 77 litres. Ontario had the lowest of all provinces at 66 litres. The overall trend on per capita beer consumption in Canada over the last 20 years has been down, while other types of alcoholic beverages have seen some growth. At the same time, within the beer segment, the number of brewers has grown exponentially (Exhibits 1, 2) as consumers have migrated to a diverse range of domestic craft and premium offerings.

The rise of non-alcoholic beer Back in 2014, global product research company Mintel reported the emergence of a “new wave of higher quality non-alcoholic beer in Germany.” Mintel associate director Jonny Forsyth predicted, “Non-alcoholic beer (NAB) has

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huge long-term sales potential, both in Muslim-dominated regions and health-conscious but beer-loving Western markets. This is an area of innovation which all major brewers should be focusing on.” In the last two years, this trend has manifested itself in the launch of new 0% versions of key brands by Budweiser, Labatt’s, Heineken, Molson Coors, Carlsberg, Peroni and Erdinger, as well as Canadian craft brewers like Partake Brewing and Le Bockale. AB InBev, the world’s largest brewer, anticipates that no/low-alcohol beer will represent 20% of its sales by 2025.

EXHIBIT 1

Canadians have a taste for craft beer

• Most of Canada’s breweries are small, local operations, with 94% producing less than 15,000 hectolitres of beer. • The number of brewing facilities increased by 13% to an all-time high of 1,123 in 2019, up from 995 in 2018. • Nationally, the number of brewing facilities per 100,000 drinking age adults increased by 11% (led by New Brunswick, P.E.I. and Nova Scotia). Source: Beer Canada - industry.beercanada.com/statistics

Size of the prize

According to Euromonitor EXHIBIT 2 AVERAGE BEER SKU COUNT International, an international 1400 provider of strategic market 1200 research, volume consumption 1000 growth of no/low-alcohol beer 800 in Canada in each of the last 600 three years has been more than 400 200 four times higher than overall 0 beer market growth. 1999 2003 2006 2008 2010 2012 2014 2016 2018 The LCBO reports: “No/ Sources: https://www.nbwa.org/resources/industry-fast-facts low-alcoholic beer was introduced to the LCBO in the 2018/2019 fiscal year and has grown from cline was 1.7%, reflecting growing consumer five to 11 total SKUs… (and) sales have preference for premium and craft beer. Furgrown 88% compared to last year, while over- ther, according to LDB data, over the last five all beer and ciders sales have grown 0.1%.” years the value of shipments of alcohol-free In British Columbia, the Liquor Distribeer to B.C. liquor stores, restaurants and bution Branch (LDB) is responsible for the pubs increased, on average, double-digits per wholesale distribution and retail sale of year (Exhibit 3). beverage alcohol and cannabis. The LDB Non-alcoholic beer products accounted has the sole right to purchase beverage for only 1.2% of total beer sales in 2018, alcohol, both within B.C. and from outside however the category grew in volume by the province. more than 50% between 2013 and 2018, In its most recently completed fiscal year, according to Beer Canada. LDB sold more than $1B dollars (wholesale While alcohol-free may as yet represent a value) of beer to on-license and off-license small share of suds sales, it’s already a miloutlets. By volume, beer sales were down lion dollar piece of a multi-billion dollar pie. about 3.1% in B.C. By dollar value, the de-

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While alcohol-free may as yet represent a small share of suds sales, it’s already a million dollar piece of a multi-billion dollar pie

Get in the game The number of retailers selling alcohol in the U.S. has been rising—up 20% over the last 10 years. In Canada, provincial regulations vary widely with respect to permitting convenience retailers to sell alcohol. In Ontario, 450 grocery stores may sell beer and cider. In addition, there are more than 250 designated LCBO Convenience Outlets. The government of Ontario suggests that it is currently working on its plan to continue expanding alcohol sales to more retail locations. In the meantime, non-alcoholic beer is an opportunity to take action. The Liquor Licence Act (LLA) states: “Beer means any beverage containing alcohol in excess of the prescribed amount obtained by the fermentation of an infusion or decoction of barley, malt and hops or of any similar products in

According to Euromonitor International, volume consumption growth of low/no alcohol beer in Canada in each of the last three years has been more than four times higher than overall beer market growth

EXHIBIT 3

Annual Wholesale $ Sales

SALES OF NON-ALCOHOLIC BEER - BC LDB $1.2m $1m $800K $600K $400K $200K $0 Source: BC LDB

CCentral.ca

2016

2017

2018

2019

2020

drinkable water. The prescribed amount is 0.5 of 1% of alcohol by volume or 0.4 of 1% of alcohol by weight.” A government spokesperson confirmed to Convenience Store News Canada that, as non-alcoholic beer does not fall within the definition of beer, it is not subject to the LLA and can be sold like any other beverage. Euromonitor International research indicates that more than 80% of low/no alcohol beer volume in Canada last year was sold “off-trade” to consumers via retail outlets. Wherever your location and whatever the rules, alcohol-free beer is an immediate gateway for all convenience operators to get in the beer game. Still not convinced? Well, beer and sports are still a thing. Heineken’s alcohol-free brand 0.0% is the new official sponsor of the UEFA Europa Soccer League through to June 2024. The sponsorship recognizes the rapid growth and potential of the 0.0% brand. Heineken has said that it will be backed up by a new brand slogan, ‘Now You Can’.◗ Darren Climans is a foodservice insights professional with close to 20 years’ experience partnering with broadline distributors, CPG suppliers, and foodservice operators. His practice is to understand issue-based decisions by taking a data-driven approach to strategic decision making.

C-stores connect brewers and consumers around the globe Carlsberg is making a big bet on alcoholfree beer and aims to offer alcohol-free beer products in all of its markets by 2022.

» Alcohol-free beers

make up 3-5% of the global beer category.

» In Spain and Sweden, alcohol-free beer has a 12-13% share.

» In Japan, alcohol-free beer is above the global average, owning a nearly 4.5% share.

» The alcohol-free

beer category is growing double-digit YOY in most European countries. In Singapore, Carlsberg recently introduced two new alcohol-free beer SKUs under the same banner. In order to drive consumer trial, Carlsberg urged consumers to add samples of the beers to their online shopping carts for just 10 cents. The Carlsberg alcoholfree beer launch placed product in convenience stores, supermarkets and on e-commerce sites.

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TOP OPS

BY KAREN WONG

7 loss prevention strategies Retail shrinkage, due to employee theft, shoplifting and errors, is an ongoing issue for c-store operators. Now, the COVID-19 pandemic is creating new challenges for retailers when it comes to loss prevention. History shows that retail theft increases after global events that have major economic impact. Retail experts are predicting that COVID-19 could lead to growth in retail crime, as factors such as unemployment, uncertainty and financial pressure make people more likely to steal or purchase stolen goods. Additionally, thieves are likely to take advantage of masking policies to get away with shoplifting and organized retail crime. However, there's plenty operators can do to help protect staff and their business.

1 » LIMIT SHOPPERS IN STORE Limiting the number of shoppers allowed inside at a given time will prevent your store from becoming too crowded. Not only is this an important health and safety measure these days, it is also critical in deterring retail theft. A limited number of shoppers in-store will make it easier for staff to spot any suspicious activity. Alert employees are the best defense against shoplifters. Attentive customer service and eye contact are key: Thieves hate attention and are less likely to act if they are in sight of store employees. If employees suspect a shopper is likely to commit a crime, ask them to engage the person in conversation. Since many retailers have had to decrease the number of staff per shift to accommodate social distancing guidelines, limiting shoppers will also help to ensure adequate sightlines.

TIP: Install sensors that notify you when shoppers enter or exit the store.

2 » CAMERAS AND MIRRORS No matter how alert you and your employees are, it’s difficult to constantly monitor what is going on in your store. This is why security cameras, mirrors and closed-circuit television cameras are great assets. With a limited number of staff per shift during the pandemic, you may want to

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consider installing more cameras and mirrors. It can be as simple as Wi-Fi cameras with recording functions or advanced AI surveillance software (NoLeak Defence uses technology to flag when a person’s body language is suspicious). For smaller retailers, mirrors are a cost effective way to monitor blind spots and corners of your store.

TIP: Cover corners, as well as the cash register and doors (inside and out).

3 » SIGNAGE Similar to how at-home security system stickers deter burglars, anti-theft signs can ward off potential retail crime. · Place signs near your storefront or your front door to make it clear that your store is being monitored. This is often the first place that shoppers look and it mitigates privacy concerns. · Feature a set of eyes or list the consequences of retail crime (fines, jail time etc.) on the signage. Research shows this increases the likelihood of compliance.

TIP: Place signage high up where shoplifters would look for cameras/mirrors.

4 » CONTROL CASH COVID-19 is the key reason many retailers are going cashless, however there are also security benefits (not to mention time saved on balancing your cash drawer every day). A significant amount of shrinkage is internal because employees are most likely to understand how your operation works and the security weak spots. There are costs associated with electronic payments, but when you consider the risks in terms of employee theft and the extra administration costs, it can be more cost-effective to go cashless. That said, cash and convenience go hand-in-hand—a kid coming in for a candy bar or a pop can’t necessarily tap and pay: that’s why it’s important to invest in a POS system that has proper cash management and 'cashout' controls.

TIP: Ensure your POS system has strong user permissions.

5 » CONNECT IN THE CLOUD Before the pandemic, many operators looked

| NOVEMBER/DECEMBER 2020

at 'omnichannel,' 'harmonized' or 'unified' software as a nice-to-have, but in this era of social distancing and working from home it’s increasingly a must-have. While the terms have slight differences, they basically refer to a single system or piece of software that enables you to connect all inventory and sales data with the added flexibility and accessibility of cloud-based systems (particularly useful for those who manage multiple locations).

TIP: Separate or poorly linked systems make it much harder for operators to track inventory and easier for thieves to steal.

6 » STORE LAYOUT In addition to promoting social distancing, c-stores need to be designed to prevent theft. Start with a well-organized space and elevated sales counters that offer visibility of the entire space. Adequate lighting (inside and out) is a vital security measure, while investing in lockable cabinets for vape and tobacco products provides peace of mind.

TIP: Create better sightlines by avoiding large or clustered displays.

7 » STOP SHRINKAGE With attention focused on crisis management of late, some employees may take advantage: Fraud training for senior employees, visible anti-fraud efforts and the promotion of trust and transparency are essential. · Do random inventory counts by category. · Increase POS data analysis and auditing frequency to uncover unusual patterns. · Run background checks when hiring new employees. · Ensure employees are well trained to prevent accidental loss. Whether it’s entering inventory incorrectly or using the wrong discount, accidental losses can add up: A POS system with built-in training tools can help ensure that your employees are well trained on store policies and procedures.

TIP: It’s important to send a clear message that fraud prevention is a priority. ◗ Karen Wong is co-founder and CEO of Taku Retail, which specializes in POS solutions for retailers across Canada. She can be reached at info@takulabs.io CCentral.ca


Foodservice Report

Hungry for opportunity BY MICHELLE WARREN While the pandemic continues to disrupt and redefine the foodservice space, foodservice also continues to be an important focus area for convenience operators across the country. Of the 46% of c-store shoppers who purchased grab and go or menu items, 50% were 'extremely' or 'very satisfied' with their purchase, according to proprietary data from Convenience

Store News Canada’s C-store IQ: A National Shopper Study.

C-store IQ is the first convenience and gas specific study that delves into the wants, needs, perspectives and habits of Canadian convenience consumers. More than 1,000 Canadians 18+ participated in the study, which shows that 43% of shoppers visit chain convenience stores and 38% visit independently owned convenience stores at least once a week. In turn, 70% of convenience store shoppers typically shop the same store each time and, when considering the convenience store they shop most often, quality of food is among the top three reasons it’s their store of choice. The average number of times that shoppers purchase prepared food at a convenience store is 1.48 in a month (some shoppers say they purchase prepared food as many as 45 times in a month!). Millennials (1.78) and Gen X (1.82) average more purchases of prepared food compared to boomers (1.02). Half the shoppers were 'extremely' or 'very satisfied' with their purchase, while only 5% were 'not very' or 'not at all' satisfied. Of the 54% who did not purchase prepared food, the majority say they simply 'didn’t plan to buy food' or they 'weren’t hungry', however 38% say they 'prefer to not purchase' prepared food at

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Items purchased with prepared foods

Lottery tickets 34% Coffee/tea/other beverages 23% Bottled water 19% Candy/gum 19% Bottled/canned soda 18% Cold fountain/dispensed pop/drink 18% Milk 17% Packaged salty snack 16% Cigarette/tobacco products 15% Packaged sweet snack 15% Nothing else, i only purchased prepared food items 13% Ice cream 12% Grocery items 11% Other bottled beverage 10% Newspaper or magazine 8% Beer/wine/cider 7% Fresh produce (fruits or vegetables) 5% Vaping/e-cigarette products 3% Other 2%

7:00 p.m. 9:59 p.m. 13%

Time of day for last prepared food purchase 10:00 p.m. or later 6%

a convenience store, while 29% say it’s 'too expensive'. Millennials (23%) are more likely than boomers (14%) to say the food 'did not look appetizing'.

6:00 a.m. 8:59 a.m. 8%

When are shoppers eating? More than 60% of purchases are occurring between 11 a.m. and 7 p.m., but seem to slow down during the day between 2 p.m. to 4 p.m. Of note, males (11%) are more likely than females (6%) to purchase food items in the morning hours between 6 a.m. and 9 a.m.

What are shoppers craving? Traditional convenience store items remain the most popular prepared foods purchased:

24% deli/sandwiches 19% hot dog 18% fresh baked goods 16% pizza

4:00 p.m. 6:59 p.m. 25%

9:00 a.m. 10:59 a.m. 8%

2:00 p.m. 3:59 p.m. 15% 11:00 a.m. 1:59 p.m. 21%

Research shows grab-and-go/refrigerated items are the most popular for 49% of shoppers, followed by made-to-order (31%). Millennials (59%) are more likely than Gen X (39%) to have purchased grab-and-go foods. Prepared foods are generally purchased with at least one additional item, with only 13% of shoppers saying that they only purchased prepared food. Apart from purchasing consumables, such as hot beverages (23%) and bottled water (19%) with prepared food, more than one in three shoppers purchase lottery tickets (34%). CCentral.ca


Most important factors when purchasing prepared foods at convenience stores Price/value 47% Freshness 42% Food quality 42% Taste 41% Convenience/on-the-go 27% Sanitation 23% Location 23% Speed of service 16% Menu choices 14% Portion size 13% Customer service 12% Selection of brands available 7% Presentation 6% Availability of healthier options (low carb, low fat) 6% Drive-thru available 5%

• Females are more likely than males to purchase a hot beverage (27% vs. 18%), candy/gum (19% vs. 16%), milk (18% vs. 14%) and packaged salty snack (17% vs. 13%). • Millennials are more likely than boomers to purchase candy/gum (24% vs. 10%), bottled/canned pop (19% vs. 12%), and cold fountain/ dispensed pop/drink (17% vs. 11%). • Boomers are more likely than millennials to purchase lottery tickets (42% vs. 23%) and hot beverages (28% vs. 19%). • Self-defined health-conscious shoppers are more likely than non-health-conscious shoppers to purchase bottled water (23% vs. 13%), milk (22% vs. 9%) and coffee/ tea/hot beverages (26% vs. 17%).

What’s important to foodservice customers? While hygiene and sanitization practices are a priority, price (47%), freshness (42%), food quality (42%) and taste (41%) also lead the way in importance for prepared food purchases at a convenience store. • Females (46%) are more likely to rate taste as being highly important compared to males (35%). • Boomers (54%) are more likely than millennials (37%) and Gen X (38%) to rate freshness as highly important. • Boomers (50%) and Gen X (45%) are more likely to rate food quality as being highly important, compared to millennials (31%). • Gen X (46%) is more likely to rate taste as being highly important compared to millennials (34%). CCentral.ca

Key takeaways A sizable proportion of shoppers are highly satisfied with their prepared food purchase from a c-store, but there remains plenty of room for improvement. Given that price, freshness and food quality are top factors while purchasing prepared foods from a c-store, meeting and exceeding expectations in these areas are likely to give convenience operators the edge over fast food, fast casual and casual dining outlets.

• Health-conscious shoppers (46%) are more likely to rate freshness as highly important compared to nonhealth-conscious shoppers (36%). • Health-conscious shoppers (14%) are more likely to rate customer service as highly important compared to nonhealth-conscious shoppers (9%).

Assessing the competition Nearly 60% of hungry shoppers say they are most likely to purchase from a fast food restaurant if they do not purchase from a convenience store, while 17% would prepare and eat food at home and 9% would purchase prepared food/takeout from a grocery/supermarket. Of note, prepared foods at fast food (42%) and casual dining (41%) outlets are perceived by close to half of shoppers as being ‘better’ than those at convenience stores. There’s definitely an opportunity to change that! However, almost half the shoppers feel that prepared food items at fast food (46%) are similar to convenience store.

The pandemic continues to wreck havoc on traditional foodservice, however, as c-store foodservice is eaten almost exclusively offsite and purchased in conjunction with other products, the convenience industry is well-positioned to boost market share and meet the needs of hungry shoppers seeking quick and flavourful takeout options. ◗

Prepared food comparison: Convenience vs. other channels Fast food

42%

9%

46%

Casual Dining

40%

10%

28%

Fast Casual

35%

11%

Grocery/Deli

34%

10%

Better

Similar

30%

3% 21% 24%

49%

6% Worse

Don't purchase from

NOVEMBER/DECEMBER 2020

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ur to Foodservice adds flavo oposition Parkland’s customer pr

While times change, some things stay the same. For instance, recent health concerns may have temporarily kept Canadians from buying the hefty levels of vehicle fuel that they once did, however fast-paced lifestyles still have people dropping into neighbourhood gas bars/c-stores to purchase the necessities of life. COVID-19 concerns have some people leery of long grocery lines, which means they are turning more often to the c-store channel for snacks, beverages, convenience items and more. Parkland Corporation’s convenience retail outlets, which include On the Run (OTR) and Marché Express (in Quebec), are a good case in point when it comes to the power of foodservice to strengthen customer propositions and contribute to the bottom line. In 2016, Parkland acquired Imperial’s OTR/ Marché Express convenience store franchise system and related trademarks in Canada. This included a group of about 80 OTR c-stores, which Parkland steadily expanded to now comprise 300 OTRs across Canada. In September 2020, the company announced it entered into a deal with Alimentation CoucheTard to acquire the license for the exclusive use of the On the Run trademark in the majority of the United States.

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Already, On the Run locations were performing well for Parkland. In Q2 2020, CEO Bob Espey said: “Company c-store SSSG (samestore sales growth) was over 12%, marking our 18th consecutive quarter of positive growth. Growth was seen across all merchandise categories and was attributable to strong field level execution and the successful implementation of the On the Run/Marché Express store concepts, Parkland’s proprietary private label brand 59th Street Food Co., and higher forecourt to backcourt conversion rates.” To keep momentum going, Parkland is investing in new locations, new dealer growth and private label, as well as its loyalty program. Last year Parkland retrofitted 78 existing On the Run/Marché Express locations and constructed 12 flagship sites.

Strategic partnership Important to this drive is an enhanced foodservice offering that Parkland hopes will raise the level of the customer experience and keep the company on track to maintain 3% to 5% annual organic growth targets. In February 2020, the company announced a multi-year agreement with White Spot Hospitality’s Triple O’s brand, an upper-tier restau-

| NOVEMBER/DECEMBER 2020

BY KELLY GRAY

rant chain with an award-winning menu. The move builds on a previous agreement to locate Triple O’s in Parkland Chevrons in British Columbia. According to Ian White, Parkland’s SVP strategic marketing and innovation, the expanded Triple O’s partnership will enable backcourt operations to offer breakfast, lunch and dinner selections. “Our goal is to achieve a legitimate offer in foodservice.” In Canada, Parkland supplies and supports a network of 1,860 retail gas stations operating under several banners, including Ultramar, Esso, Fas Gas Plus, Chevron, Pioneer and Race Trac.

The Triple O’s advantage Triple O’s Quick Service Restaurants, of which there are more than 70 locations in Asia and Canada, is well known in its markets for its signature burgers with secret sauce, fresh-cut fries and hand-scooped milkshakes. The brand debuted in the convenience and gas sector in the early 2000s, with an express model at a Town Pantry/Chevron site in Langley, B.C. More locations soon followed. Customers not only loved the quality of the food (much of it locally sourced), they also liked the relaxing atmosphere, which was

More than 85% of Canadians live within 15 minutes of a Parkland location.

CCentral.ca


R E TA I L E R S P OT L I G H T

"Our goal is to achieve a legitimate offer in foodservice"

a cut above what you would expect at a gas station foodservice operation—sites have a modern aesthetic with fireplaces and booths, as well as outdoor patios. Parkland is now introducing Triple O’s to new markets, with locations recently opening in Alberta and it has test-marketed sites in Ontario. The plan is to marry Triple O’s with new and existing On the Run locations, as Parkland works to scale its brands to offer a consistent assortment of products and foodservice items. “Our strategy is to enhance the customer experience. Our biggest challenge is to progress rapidly, while meeting customer expectations. We believe our partnerships CCentral.ca

will help us enhance the backcourt experience through meaningful brand image, as well as an enhanced assortment of products designed to meet changing demands,” says White, noting that COVID-19 continues to reshape consumer behaviours. Despite the economic impacts of the pandemic, Parkland reported more than 12% growth in Canadian same-store sales at its convenience retail operations in Q2 of 2020 (its most recent results as of press time), ending Q2 with $1 billion in cash on its balance sheet, up from $244 million at the end of last year. This marked its 18thconsecutive quarter of company-owned same-store sales growth. Fuelling the gain

was a lift in sales of alcohol and tobacco, as well as for household goods, including groceries and take-out. Citing changes in consumer habits during the pandemic, Espey says easy access makes its c-stores and foodservice offerings all the more attractive for time-pressed consumers: “In our formats, you can see into the site from the outside and you can see the number of people, and if somebody needs to run in quickly and grab something, they feel much safer doing that Read “Parkland ups than potentially going the ante" into a larger-format p. 8 OCTANE retail site.” ◗

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LISON AND SUZANNE VILLENEUVE CO-OWN THE STORE WITH THEIR FATHER

A RECIPE FOR SUCCESS

Ready-to-eat foods attract a steady stream of customers to Dépanneur JLS Villeneuve de l’Ouest BY MARK CARDWELL PHOTOS BY LAURIE CARDINAL INCONTOURNABLE PRODUCTIONS, LAURIECPHOTO.COM

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CCentral.ca


C OV E R S TO RY

W

hen opening Dépanneur JLS Villeneuve de l’Ouest in 2017, Lison Villeneuve was confident that the lasagna, spaghetti and other readyto-eat meals she made at night in the kitchen of her family’s new gas station/ convenience store in Amqui, Que. would sell like hot cakes.

“Our thinking when we planned the store was to offer as many things as possible in order to attract the greatest number of people. But foodservice is so important I can’t imagine what the business would be like without it”

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Three years later, however, even she is surprised by the strong and steady demand for those prepared foods from townspeople and passers-by in the forested rural hub in Eastern Quebec, 80 km north of the New Brunswick border, and the big bump that food-driven traffic brings to the c-store business. “Our decision to put in a kitchen and eating area with a focus on ready-to-eat foods was a very good one,” says Villeneuve, who co-owns the business with her sister, Suzanne, and their father, Jean-Marie. According to Villeneuve, one in every five customers who walks into Dépanneur JLS Villeneuve de l’Ouest purchases either storemade ready-to-eat foods or M&M Food Market Express items. Many of those same people also pick up and/or use the many other products and

services the store has to offer, including Shell-branded gas from six pumps, propane, craft beer, lottery tickets, hundreds of sundry items and even a registry for game animals during the hunting season. “Our thinking when we planned the store was to offer as many things as possible in order to attract the greatest number of people,” says Villeneuve. “But foodservice is so important I can’t imagine what the business would be like without it.” In addition to its vast offering, Villeneuve credits the store’s location at the western edge of Amqui on Route 132 (the provincial highway that leads into and out of the Lower St. Lawrence region) for its rapid and ongoing success. As the only food store and gas station in the area, it serves a growing suburban neighbourhood, which is home to many residents who do shift work in local factories. It is also easily accessible for visiting tourists and free from the traffic that clogs downtown Amqui in the summer months. “There’s also a campground nearby and we have a huge yard, which makes it easy for truckers and people towing trailers to maneuver,” says Villeneuve. NOVEMBER/DECEMBER 2020

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Operator insights 1 | Know your customers.

Serendipity, together with her father’s desire to own and operate a business with his two daughters, also played big roles in the selection of the store’s prime location. Jean-Marie Villeneuve and his son, Guy, operate several businesses in the east-end of Amqui, including car and snowmobile dealerships and a garage, as well as a car wash and Dépanneur Chez Laurie, a c-store with a gas station that operates under the Shell banner. In 2015, Jean-Marie Villeneuve decided to relocate his Ford dealership to the town’s undeveloped west side. In addition, he asked his daughters to partner with him to open a new store nearby. “Dad always dreamed about doing a project with his girls,” says Villeneuve, who has also taught English as a second language in a local high school for more than 30 years. Having worked part-time at Chez Laurie since 2005 (and on the lookout for a new challenge) she agreed to the project. She also convinced her sister Suzanne, a teacher in Jasper, Alta., to join the business and help out whenever she is in town. After a first site was refused over fears it was too close to the town’s water supply (a process that involved public hearings and left bitter feelings) Dépanneur JLS Villeneuve de l’Ouest opened in June 2017. In addition to the c-store, gas, propane and game registry (which issued a whopping 1,300 tags in 2019), the business rented out part of its space, including a 35-chair seating area, to the operator of a short-lived fast-food restaurant outlet. The Villeneuves are currently using the vacated space to promote a regional educational project to train chefs. For Villeneuve, who lives close to the store and goes in most nights to prepare ready-to-eat foods (a task Suzanne takes on during the summer

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“It’s courteous and good business to know the needs of your regular customers. We keep a small case of pop in the fridge for a guy who comes in for one almost every day.”

2 | Build a team.

“Working in a dépanneur isn’t just a job for school kids or people with no other options. I work with and train our employees to take pride in their work. Once people have worked here they can do anything.”

3|

New is key.“You have to keep your eyes open for new products and services that will enhance your business and maximize your use of floor space.”

FOODSERVICE SNAPSHOT months) the new business has been both a challenge and a pleasure. “It’s a lot of work that requires constant responsibility and sacrifices,” she says. “And like with any business you have to watch costs, reduce waste and be there to train or help your employees.” Though she carries the lion’s share of the store workload, Villeneuve is helped and supported by her husband, René, and her dad, as well as her mother, who comes in most mornings to do deposits. “What I love most is seeing and working with my family every day,” says Villeneuve. “For me that’s priceless.” ◗

The family business opened in June 2017. Most ready-to-eat meals are made from scratch in the c-store’s kitchen. The c-store introduced M&M Food Market Express, a store-within-a-store concept in February 2020. Ready-to-eat menu items appeal to the neighbourhood, which is home to many residents who do shift work in local factories, as well as a nearby campground. Food-driven traffic is a major boom for the business.

CCentral.ca


CADBURY LEADS THE EASTER SEASON!

1

5 Mondelez Easter Single SKUs are in the top 10 singles ranking!2

CADBURY MINI EGGS is the #1 Easter brand with the highest purchase intent1, highest $ volume, and top performing SKUs in the Easter category!3

PPD Easter SGL Var Ctr 192 ct 48 C CADBURY CREME EGG 34 g 96 C CADBURY MINI EGGS 33 g 48 O OREO Egg 34 g

Contact your wholesale representative or your Mondelez Canada representative for more information. Sources: 1 Nielsen MarketTrack, NAT+NFLD GB +DR +MM+C&G, 13 Weeks Period Ending April 11th, 2020 2 Nielsen MarketTrack, NAT+NFLD GB +DR +MM+C&G, 13 Weeks Period Ending April 11th, 2020 3 Nielsen MarketTrack, NAT+NFLD GDM+C&G, All Sales, 13 Weeks Period Ending April 11th 2020


MEAL PLANNING 5 ways c-stores are adapting pandemic foodservice BY CHRIS DANIELS

It is an area of growth that has sizzled for c-stores: foodservice, from freshly brewed coffee and freshly baked croissants to prepared soups, sandwiches, ready-to-eat meals and more. Foodservice in Canadian retail (c-stores, supermarkets and department stores) reached an estimated $2.9 billion in 2019, according to Restaurants Canada in a report that noted it is also the fastestgrowing sector of foodservice. However, the pandemic has hit the foodservice industry hard, as more Canadians stay home and make their meals. But foodservice consultants say c-stores that have pivoted in response to the pandemic should maintain their strength in the category and could even build on it. “Foodservice was one of the hottest and most top-of-mind categories for the c-store industry before the pandemic,” says Diane Chiasson, president of Chiasson Consultants Inc. “Those who changed, adapted and thought out of the box will continue to do well.” From the adoption of new technology to changing their menus and food preparation, we look at how c-stores are reimagining their foodservice footprint.

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1. From self-service to full-service C-stores across Canada shuttered self-service coffee bars and fountain drink stations in the early days of the pandemic and government restrictions. Some have waited for restrictions to be lifted, while others have moved their offerings behind the counter and have cashiers providing customers with their morning cup of java. It may not be self-serve, but this shift has been embraced by customers and has given them peace of mind, says Neil Turkington, national foodservice category manager at Parkland Corporation. “Despite the impacts from COVID-19, we’re delivering strong same-store sales growth across our Canada convenience retail business and have successfully adapted our self-serve food business.” While some c-stores have hit pause on the roller grill for now, others are moving roller grills behind the counter, so customers can still enjoy a hot dog for lunch or dinner, says Jenny Companion, VP of Eastern Canadian operations for hospitality consulting agency The Fifteen Group. The company worked with a major Canadian gas/c-store chain

| NOVEMBER/DECEMBER 2020

and recommended their self-serve foodservice move to full-service. “It has worked well in high-volume locations where they can afford to add another body, having someone make the food and serve it.” Full-service, however, comes with other increased costs. For instance, c-stores have to provide everyone a cup for their coffee, rather than allowing customers to use their own refillable mug. And condiments, such as ketchup and mustard, move to single-serve packets, which is more expensive to purchase than in tubs. But this strategy keeps hungry customers coming in—and potentially making other purchases with their lunch, such as beverages or confectionary.

2. Mobile delivery acceleration The pandemic has accelerated consumer adoption of digital innovation by as much as years ahead of where we would otherwise be, say experts. That is certainly the case in the foodservice industry. With pandemic restrictions and fears of contracting COVID-19, more and more consumers have turned to apps for easy foodservice pickup and home delivery. CCentral.ca


F E AT U R E

7-Eleven Canada, for instance, has a partnership with Uber Eats in major urban centres, allowing customers to order pizza, chicken wings, corn dogs, Slurpees, breakfast sandwiches and more. It has also created combos with bottled pop and confectionaries to help drive sales. Circle K, meanwhile, has a partnership with DoorDash to deliver items like steak-andcheese taquitos, sausages, donairs, paninis and chicken wraps. Parkland’s QSR partner in B.C., Triple O’s, works with Skip the Dishes and Turkington says it is yielding encouraging results: “We are concurrently piloting convenience store delivery, and are pleased with the early uptake and stickiness, demonstrating consumer confidence in our offer.” By getting into delivery, c-stores also have an opportunity to bring customers food when restaurants and grocery stores are closed—late evening and early morning, satiating customers whenever they have a case of the munchies. “I’ve seen mobile ordering do well after hours, because gas stations are 24 hours and an essential service,” says Companion. “This is a time period when c-stores really have the delivery market all to themselves.”

3. Quality control Before COVID, customers associated food that was made in-store with freshness. “Previously, many of our c-stores made fresh sandwiches and packaged them on-site, which has its advantages,” says Turkington. “However, the pandemic has shifted consumer sentiment and now many sites make their sandwiches at commissary kitchens. Our sandwiches feature clear labelling indicating they’ve been made by quality, vetted suppliers.” For independent operators and others that have built a reputation for preparing fresh foods or unique menu items on site, there’s a strong focus on clearly communicating new food handling and cleaning protocols in order to provide customers with added peace of mind about quality and safety. CCentral.ca

While some c-stores have hit pause on the roller grill for now, others are moving roller grills behind the counter, so customers can still enjoy a hot dog for lunch or dinner, says Jenny Companion, VP of Eastern Canadian operations for hospitality consulting agency The Fifteen Group.

4. Menu update

5. Reduced customer touchpoints

Jeff Dover, president of fsSTRATEGY, a consulting firm for the hospitality industry with a focus on foodservice, says there is an opportunity for c-stores to add healthier—and more diverse—fare than typical c-store menu staples, like hot dogs and chicken tenders. “When the pandemic started, comfort food sales went through the roof, but people are now at the point where they want variety.” Couche-Tard, for instance, is pushing ahead with its Fresh Food Fast program and is adding new options to its ready-toeat menu, including sweet and sour chicken, spaghetti beef balls and tortellini with rosé sauce, which compliment comfort staples like mac and cheese, shepherd’s pie and lasagna.

Customers are naturally uneasy about having to handle doorknobs, countertops and other shared surfaces. That has resulted in some changes in foodservice storage and display. Self-service bakery display cases have been altered so that doors don’t have to be opened to access croissants, muffins and other goodies. Baked goods and other food items also now come individually wrapped to keep them free from contamination and to avoid customers having to use shared tongs to grab them. For Parkland, as Turkington notes, “we have always been focused on safety—for customers, retailers and staff—however, the pandemic required us to take additional precautions. We have reduced the number of touchpoints and increased sanitization in the forecourt and c-store including with individually wrapped baked goods and non-touch displays.” ◗

NOVEMBER/DECEMBER 2020

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RANDY AND LAURIE URE’S NEW MINI GOLF COURSE IS HELPING DRIVE SALES ACROSS ALL CATEGORIES

THE TOTAL PACKAGE

Ure’s Country Kitchen offers rural charm with important ‘links’ to its community BY MICHELE SPONAGLE PHOTOS BY JACOB MEDLER

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CCentral.ca


R E TA I L E R S P OT L I G H T

Harrow is a typical, small Ontario town, with just 3,000 residents. It’s less than a 10-minute drive to the north shore of Lake Erie in the southwest part of the province. In summer, birdwatchers, cottagers and fishermen flock to the area. In the midst of it all is Ure’s Country Kitchen—a convenience store/ restaurant/ice cream parlour/ gas station with a newly opened miniature golf course. Its owners, husband and wife Laurie and Randy Ure, have operated the business for more than 32 years. Despite “being in the middle of nowhere,” as they say, they have had consistent sales of more than $1 million annually.

CCentral.ca

It hasn’t been easy, but the couple has done well because of their ability to pivot frequently. “We are always reinventing ourselves,” says Laurie, who mainly takes care of the restaurant and bookkeeping duties. “We’re independents so we can make changes without having to ask permission.” That has become essential in remaining a viable business in an increasingly competitive environment. “We are always looking for new ways to diversify our revenue stream,” explains Randy, “because the margins on things like tobacco, gas and lottery tickets have gotten smaller and smaller.” Adding a mini golf course to the mix made sense. They did plenty of research first on design, building, maintenance and labour costs before they moved ahead, opening in June 2020. They expect it to pay for itself in just a few years. In the meantime, it is already paying off in unexpected ways. Ice cream sales have

almost tripled; gas, snack and restaurant sales have leapt, too. The novelty of the new mini golf offering deserves some credit, but so does COVID-19 in a strange way. Sales are up from what they were a year ago. Despite big-box competitors nearby, customers have been shunning those in favour of Ure’s Kitchen. “They don’t wait to be stuck in long line-ups, especially now,” says Laurie. “Our clientele know they can come here and get their gas, chips and pop, or withdraw money from our ATM, without the hassle. We even pump their gas and bring the debit machine to them. They don’t have to get out of their cars.” The restaurant, newly remodelled and expanded with more seating space and a patio, has done well, too. Though it represents just 8% of total sales, with markups of 350%, profit margins are impressive. For comparison, gas sales offer a 7% profit margin. The eatery has built

NOVEMBER/DECEMBER 2020

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Operator insights 1 | Keep up with trends and respond as needed.

The Ures attend c-store and food conferences where they've learned things like how to market to millennials and the importance of social media. News, too, influences their decisions. When Heinz shut down its ketchup business in Leamington nearby, there was a backlash from locals. Ure’s Country Kitchen brought in cases of Canadian-made French’s products, which sold very well.

2|

a reputation for its breakfast menu, featuring high-quality ingredients and homemade staples like homemade eggs Benedict, home fries, omelettes and blueberry pancakes—all made from scratch. In the c-store space, groceries haven’t been great sellers. They stock a few pantry basics, but they’ve trimmed down their selection in recent years. Instead, Randy and Laurie offer an impressive selection of soda pop (more than 200), including retro favourites like Faygo and Tahiti Treat. Its 16-ft. candy aisle, placed strategically next to the ice cream freezer, delights kids and grownups with U.S. imports, including Baby Ruth chocolate bars, that customers won’t find easily anywhere else. “This place is hopping on the weekends,” says Randy. “It’s a destination where neighbours can meet and hang out. We like being a destination for them and visitors to our community.” ◗

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Ure’s Mini Golf debuted in June 2020. Designed and built by Harris Miniature Golf, the course features trick shots, a waterfall, two streams, four ponds with breaking greens, five fountains and more. It’s open seven days a week from dawn to dusk (weather permitting).

Freshen up the offerings on your front counter. Impulse buying

is often motivated when customers spot something new and unique, whether it’s a newly introduced candy bar or homemade butter tarts.

3|

FOODSERVICE SNAPSHOT Ure’s Country Kitchen opened in 1988. The restaurant serves breakfast and lunch 7 days a week from 8 a.m. to 2 p.m. Items are available for eat-in or takeout. The three-page menu features breakfast classics, specialty sandwiches and an array of items hot off the grill. The newly remodelled restaurant was expanded to accommodate more seating and a patio. Though it represents just 8% of total sales, with markups of 350%, profit margins are impressive.

| NOVEMBER/DECEMBER 2020

Build customer and supplier loyalty by being a part of the local community. Laurie

and Randy get to know their customers. They ask about the new baby in the family, recent marriages and vacation plans. They even get to know the names of the delivery drivers who drop in.

4 | Hire great staff.

Though the Ures work long hours, they can step back and let their employees take care of business, especially on Wednesday evenings when the couple, married for 34 years, plans a regular date night.

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Slow Down and Treat Yourself


VIRTUAL AWARDS CELEBRATION

T

Congratulations to our 2020 WINNERS

he 2020 Star Women winners had their well-deserved moment in the spotlight at the Star Women in Convenience Virtual Awards Celebration on Nov. 4, 2020. Industry professionals and guests from coast to coast to coast came together to celebrate the 23 winners.

JILLIAN ANDERSON National key account manager PepsiCo Canada GRACE CAPUTO Vice-president and general manager of Now Prepay Payment Source

In addition to the awards, event highlights included an inspired keynote by Cara Keating, president of PepsiCo Foods Canada, as well as a dynamic discussion about mentorship, career building and industry insights by the Star Women Leadership Panel. The panel included Hélène Drolet of Circle K, Leslie Gordon of Suncor Energy/Petro-Canada, Robbie Mulder of Little Short Stop Stores, Olga Pigeon of BG Fuels and Laurie Smith of 7-Eleven Canada. Now in its third year, SWIC recognizes exceptional women who demonstrate commitment, innovation and leadership in the convenience industry. This year’s winners come from all facets of the c-store spectrum—from independent entrepreneurs to leaders in retail, distribution, product innovation, manufacturing, industry associations and c-suite executives. Thank you to everyone who joined us for this important celebration!

For more photos, video and coverage of the event, visit StarWomenConvenience.ca Photos, from the top: Marie-Hélène Senécal, Mélissa Lessard, Leslie Gordon and Lesley Harany

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HÉLÈNE DROLET Vice-president, operations Western Canada Division, Circle K

MELANI MELNYK Shopper marketing manager Mondelēz Canada DONNA MONTMINY Director member relations, administration & events Ontario Convenience Stores Association (OCSA) ROBBIE MULDER District manager Little Short Stop Stores

JESSICA FRIESEN Owner-operator Gales Gas Bars Ltd.

OLGA PIGEON Director of marketing and strategy BG Fuels

LESLIE GORDON Category portfolio manager convenience retail Suncor Energy/Petro-Canada

ROBIN POULAIN Director of sales – impulse and alternative channels Kind Healthy Snacks

KIM GREEN Owner and CEO Kay’s Wholesale Ltd.

PAULA SCHAEFFER Retail sales manager Pratts Wholesale

LESLEY HARANY Industry volunteer, Retired - JTI-Macdonald Corp.

MARIE-HÉLÈNE SENÉCAL Director, Eastern Canada, retail InComm

MARY KELLY President and CEO Gateway Newstands

LAURIE SMITH Marketing and communications lead, Canada 7-Eleven Canada Inc.

FIONA KRESCHUK Owner-operator Petro-Canada MÉLISSA LESSARD Head of marketing and merchandising, Canada Alimentation Couche-Tard ELIZABETH LOSCHIAVO Corporate account manager Core-Mark International JASMINE MACDONNELL Manager, government & corporate affairs National Smokeless Tobacco Company

HAYLEY-ANN SWARTZ Manager, non-fuels products and services Husky Energy AUDREY SYLVAIN National category manager Parkland Corporation TIFFANY TAYLOR Category portfolio manager Suncor Energy/Petro-Canada

100% of revenue from ticket sales is being donated to Food Banks Canada COVID-19 Response Fund.

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CATEGORY CHECK

BY MICHELE SPONAGLE

Ready, set, sip What’s brewing with ready-to-drink coffee? Not even a pandemic can cool off the hot ready-to-drink (RTD) coffee market. Sales are percolating well, with bigname players coming onto the scene and providing c-stores with innovative options for customers. Though RTD coffee business may seem small, it’s a robust one with expected growth of 20%. In 2014, it represented just 2.5% of the total coffee market, but that figure doubled to 5% by 2019, according to the Coffee Association of Canada. To a large degree, it's Gen Z (the demographic cohort succeeding millennials) leading demand with 46% drinking RTD coffee, as per September 2020 data from Mintel. Millennials are sticking with ground coffee, while their younger counterparts haven’t yet made that switch. In fact, COVID-19 also has played a part in the rising popularity of RTD coffee. Java enthusiasts are looking for ways to have café-calibre, coffee-sipping experiences at home, now that lingering over a cuppa prepared by a barista is less viable. “Pre-COVID sales were being fuelled by taste and time,” says David Schneiderman, CEO and co-founder of Two Bears Coffee. “Our lives had become busy without time to slow down. Now, RTD coffee gives customers something delicious with a great hit of caffeine without the line-ups at the local café.” With wellness top mind for many Canadians, the door is open for c-stores to do well by stocking healthier versions of RTD coffees. Two Bears is the first Canadian company offering plant-based, ethically-sourced lattes and brew coffee made with oat milk. Its approach to retailer support is a multi-tiered system, which includes in-store promos, cross promotions with larger, more well-known brands and a digital campaign. “Convenience stores have been selling RTD coffees for years with great success,” explains Schneiderman. “But they are losing out on the consumer who doesn’t want to drink

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something with as much as 48 grams of sugar and artificial ingredients.” Station Cold Brew Coffee Co. will also be building on its roster, which includes top-sellers New Orleans-Style and Vanilla Nitro Cold Brews, with the new launch of its own plant-based, oat milk-based lattes. Mitchell Stern, company co-founder and VP, sales and marketing, says Station Cold Brew is looking to expand into convenience stores and will support sales through in-store promotions, giveaways and price breaks. “We are constantly exploring new opportunities in this [c-store] space and, as the leading cold brew coffee brand in Canada, we want to own the space,” he explains. “Our biggest challenge as an independently owned, private company is competing with major companies with deep pockets who own the fridges.”

Though RTD coffee business may seem small, it’s a robust one with expected growth of 20% Clearly, competition is brewing in the RTD coffee space. Coca Cola with Coffee (made with Brazilian coffee) is set to roll out in Canada and the U.S. early in 2021. The beverage giant refers to the new offerings (available in 12-oz cans of Dark Roast, Caramel and Vanilla flavours) as hybrids in a new category it calls “refreshment coffee.” Joining the fray is Monster Energy, best known for its high-octane energy drinks. It already has Java Monster, which has performed well, but will bring on board Espresso Monster featuring a triple shot of coffee, plus natural stimulants like taurine and ginseng. It will come in two flavours, Espresso & Milk, and Vanilla Espresso, formulated to appeal to a market keen on embracing the cold brew coffee RTD trend.

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While working and studying at home, Gen Z is looking for easy access to café-calibre coffee. With wellness top mind, healthier versions of RTD coffees are positioned to do well. RTD coffee and cold brew are an ideal fit for the grab-and-go c-store model.

Though the battle between brands will be steamy, there’s room in a category that has not reached its peak. “Canada is playing catch-up with the growth and popularity of our neighbours to the south,” explains Alfonso Tupaz, founder of Hatch, a Toronto-based company that produces private label RTC coffee available in the c-store space. “We would say that we’re four years behind, but it’s now reaching the level of where we think RTD coffee should be, compared to the U.S.” The majority of Hatch’s beverage unit sales come from their private label business. According to Tupaz, 2020 has been its busiest year yet with cold brew. “Our clients fare well in the retail space.” There’s still an unquenched demand among coffee enthusiasts. “Coffee is a daily routine for many people in Canada,” he points out. “By natural extension, we’re seeing coffee enter more point-of-sale areas, including convenience stores. RTD coffee, in particular, is a convenient pack format, and fits nicely with the convenience store model.” ◗ CCentral.ca


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SNAPSHOT

BY KATHY PERROTTA

On demand

Delivering convenience in the midst of a changing foodservice landscape Eight months into the COVID-19 crisis, Canadian restaurants are in a fight for survival, investing in initiatives to re-ignite growth and recover daily traffic levels in the midst of challenging conditions that include rising infection waves, mandated reductions in seating capacity, limited hours of operations and consumer safety concerns. One thing is certain—the market will not go back to how it was before the pandemic. The current circumstances have forever altered the business landscape for the out-of-home dining industry, including c-store store foodservice. In the pre-COVID-19 era, more than one in four occasions (27%) were consumed away from home, either at work, restaurants, schools and other off-premise locales. During the early April and May confinement period, away from home foodservice occasions plummeted by more than 60%, with almost nine in 10 of those occasions (88%) now being consumed at home. Fast forward to the Ipsos Foodservice Monitor (FSM) syndicated data for July and August 2020, which showed a considerable rebound in dining out activity. Although increases in home cooking habits remain higher than in the pre-COVID-19 era, consumers are acting upon their pent-up-demand for ‘tasty restaurant options’, with foodservice occasions rebounding almost 40% from their springtime low. But now, with more uncertainty on the horizon, where can foodservice invest to boost performance on the path going forward? Ipsos Foodservice Monitor (FSM) reveals one key area representing opportunity: the rise of online delivery and contactless ordering/payment options.

Consumption and lifestyle priorities Investing in homebound experiences is the new ‘going out’, particularly as more of us are working from home. Interestingly, those

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who are working outside the home are almost twice as likely to leverage the foodservice channel versus those who are working from home. While working from home may negatively impact in-person foodservice foot traffic, especially in office-heavy urban areas, it can also create new opportunities. During March to July 2020, FSM reported that overall delivery traffic doubled in size, with total dollars increasing three-fold. According to Asad Amin, VP and leader of Ipsos’ Food and Beverage Group: “While online delivery services are still relatively small, increased usage is likely here to stay even after the health crisis, due to its sheer convenience. Today, close to one in 10 Canadians are ordering from this channel. The COVID-19 impact has merely accelerated the trend to off-premise dining which had been factoring into consumer decisions for some time.”

Digital ordering and delivery habits The rise of delivery services has not only doubled from its pre-COVID base, but almost a quarter of Canadians (23%) report that they will be ordering more online in the future. The positive outlook for delivery is also aided by the size of the dollar prize. Currently, the average per-eater amount for delivery service orders ($13.47) is a whopping 40% higher when compared to takeout orders. The increases at dinner are even more notable, highlighting the financial significance of the opportunity. Beyond the revenue growth opportunity, investment in delivery options is also a defensive play. FSM tracking reveals that as many as four in 10 consumers (40%) report that they will likely go out to dine less often after the COVID-19 related closures and restrictions end. Given that these higher delivery volumes are likely to endure, operators may need to

| NOVEMBER/DECEMBER 2020

reassess which delivery model to adopt and how to invest. Foodservice providers have a wide range of options and barriers to consider, including which model to adopt—operator-driven or third-party enabled—with consideration given to the economics of speed and cost, just to name a few. Additionally, to be addressed, are mounting concerns about the morality of delivery services due to environmental factors, such as superfluous packaging, as well as fair treatment of workers and more.

Made for delivery menu options To satisfy growing demands for online delivery or pickup, operators will need to offer products that travel well and ensure taste and safety quality. Today, just 65% of consumers report that delivery services are taking all necessary precautions to ensure food safety and quality. Could there be opportunity to grow sector confidence? As consumer behaviours continue to evolve and as we adapt to the next new post-COVID reality, the foodservice industry, together with many other sectors, will undoubtedly face new and unforeseen challenges. But the players that will emerge stronger are the ones who keep their finger on the pulse of shifting habits and who are willing to make bold and decisive moves to build resiliency to ensure long-term success.◗ Kathy Perrotta is a vice-president with Ipsos Market Strategy and Understanding, working with the Food & Beverage Group Syndicated Services. Data sources within this group include, Ipsos FIVE and Foodservice Monitor (FSM).

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BACKTALK

BY MICHELLE WARREN

2020:

The year convenience returned to its roots Between the pandemic and evolving regulations on key categories, it’s been an extraordinary year of changes and challenges for the convenience industry. CSNC editor Michelle Warren spoke with Anne Kothawala, president and CEO of the Convenience Industry Council of Canada, about how the convenience industry has adapted and evolved in 2020, plus the priorities moving forward.

LEFT: Anne Kothawala, president and CEO of the Convenience Industry Council of Canada

PHOTO DANIEL ALEXANDER

How did the industry fare during the early days of COVID-19? AK: The pandemic has shown us is that c-stores are an incredibly resilient industry. We responded quickly to the challenge. At the CICC, the first thing we did was to lobby governments to ensure that every single province and territory acknowledged convenience stores to be an essential service. We also established a COVID-19 working group: It was a huge investment of time, but it was amazing to see the degree to which competitive issues were set aside to share information on dealing with the pandemic. Some of our members were able to share not only best practises from a Canadian context, but also from the U.S., Europe and other parts of the world.

What was top of mind for your members? AK: First and foremost, our members were thinking about how do they protect our staff and our customers? That was mission-critical from the

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first day. How do we access PPE? How do we work quickly to install Plexiglas shields? Then, we turned to complying with the patchwork of mask regulations at the municipal level: Were they mandatory, or were they not? Having customers coming from one municipality where masks were optional and shop in a different municipality where masks were required was creating massive confusion.

What were the early lessons? AK: Everyone quickly realized that the product mix needed to change. With more people working from home and big line-ups at grocery stores, people were going to their convenience store, ironically, for the things that they used to go to their convenience store for, like bread and milk and eggs. Kudos to our vendor partners, who quickly adapted and supplied our stores with the products that customers wanted. Whether they were independents or chains, the convenience industry really filled that role of being core to the community. CCentral.ca


Looking ahead, what are some of the focus areas? AK: At the CICC, we continue to advocate for fewer restrictions on the products that we are permitted to sell, as well as minimizing the regulatory burden on our industry. There’s no question that everybody’s expenses have gone up—you have to retool your store, provide masks to your staff, install Plexiglas. So what are we going to do to make up for it in terms of revenues? In the case of Ontario for instance, let’s make sure that the government follows through on their commitments for beer and wine in convenience stores. Despite the fact that government is obviously focused on COVID-19 related issues, they have nonetheless, to their credit, recognised that this is now more important than ever. I have no doubt the government will follow through; it’s just a question of timing. Chances are that it will be timed before a long weekend, perhaps Canada Day next year!

How are your members grappling with evolving vaping regulations? AK: Vaping has obviously been a problem for our industry. The only silver lining is that the federal government will at some point introduce regulations with respect to both nicotine strength and flavours. This keeps getting delayed, but the latest that we’re hearing is that draft regulations can be expected early next year. We hope that the federal government will realize some of the mistakes the provinces have made. Unfortunately, the vaping issue is no longer about harm reduction or offering choice to adult smokers who want to switch. Instead, it has become about solving the youth vaping problem. People thought because kids go to convenience stores and convenience stores sell vape products, therefore we should not let convenience stores sell vape products. Never mind that we sell all sorts of age-restricted products and have the strongest track record on age verification. We want to continue to be able to offer choice to our customers. If we have adult smoking customers who come into our stores to purchase cigarettes and they want to try vaping as an alternative, they should be able to do that in the place where they buy the cigarettes—it only makes sense. CCentral.ca

Speaking of cigarettes, contraband tobacco continues to eat into profits at the c-store level: Any updates there? AK: Through our committee and other

With people using less cash and instead opting to tap and pay—how is that impacting the industry? AK: What the pandemic has done is really

members, we started getting calls from people in government who were noticing that the convenience channel was bringing in a lot more tobacco tax revenue during the lockdown. We looked at which stores were generating more tobacco tax, and found they were close to reserves. When the reserves closed, our tobacco sales started to increase significantly, but as soon as they reopened our tobacco sales started to decrease. We know the importance of having third party verified research, so we’ve engaged Ernst & Young to do a comprehensive study on contraband tobacco across the country. We need much stronger public policy to address this issue because it can create a win-win: When demand increases in the legal sales channel, we’re remitting more taxes to government and the higher cost deters smoking. Convenience stores are not interested in Canadians taking up smoking, they’re just frustrated by trying to sell tobacco and collect the taxes when they’re faced with illegal, non-tax-collecting competition.

shone a light on a number of issues that were there before and that we’ve advocated on in the past. A good percentage of transactions were always being done by credit card and now that’s even higher. In the 2019 election, the federal government committed that they would remove the interchange fee from the tax component of purchases, but then the pandemic hit. We are continuing to hold their feet to the fire on that issue because it’s quite significant—that we have to pay an interchange fee on the taxes that we collect and remit for government seems a bit ridiculous.

The proposed ban on single-use plastics is significant for the convenience industry— how big a focus is this for your members? AK: The plastics issue is similar to the mask issue in the sense that, for a lot of CICC members, particularly those that operate nationally, the blizzard of provincial and municipal regulations on single-use plastics is difficult to figure out and expensive to comply with. The federal government is consulting on this and we’re going to be fighting for greater consistency and to ensure that any new regulatory regime isn’t overly burdensome for retailers and customers. It’s all encompassing. We’re going to be monitoring this issue very closely, participating in the consultations and potentially working with other, like-minded trade associations.

We’ve definitely learned this year that c-stores have to be open to change— what are the opportunities here? AK: It’s being more nimble and also

returning to their roots as a community hub. That hub is going to become increasingly important as people spend more time at home and in their neighbourhoods. How do we make convenience stores a go-to destination? With most people working from home, should the local convenience stores stock some office supplies? Should they create offers timed to the morning or afternoon coffee break that customers normally would take with colleagues? How do you insert yourself in people’s new day-to-day lives and where are those opportunities? It’s getting ahead of that and trying to predict where the customer is going: What are the things that they’re going to be looking to us for? Understanding these things will really help the convenience industry get through this and potentially even grow business.

What makes your c-store a community hub? We want to hear about it! Email editor Michelle Warren: mwarren@ensembleiq.com NOVEMBER/DECEMBER 2020

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