CSN April 2026 by ensembleiq

WHAT TO EXPECT ON REBRAND DAY

HIGHLIGHTS

FREE REBRAND of your BUNN machine(s)

FREE ($200 value) Promotion Kit

FREE Training And Marketing Resources

SELL the Greatest Slush on Earth

BUNN Ultra II or NX units only Currently own your BUNN machine REQUIREMENTS

Must be in working condition

(O er ends 5/31/2025)

WHAT’S NEXT IN CONVENIENCE AND FUEL RETAILING

COMMUNITY BUILDERS

OUR SECOND-ANNUAL OUTSTANDING INDEPENDENTS AWARDS CELEBRATE NEIGHBORHOOD PILLARS

3 VAR S MINT, WINTERGREEN & TOBACCO FLAVOR*

2 S R G HS

on!

PLUS Nicosilk™ Mesh

Technology features a soft, highstretch proprietary mesh material that offers a more ﬂexible and more comfortable experience than standard nicotine pouches.**

Stock your shelves with the softest nicotine pouches on the planet.

Contact your AGDC representative to learn more about merchandising and value support from Helix Innovations.

Honoring the Industry’s Unsung Heroes

Small operators are the backbone of convenience retail and deserve recognition

THIS MONTH, we turn the spotlight on the industry’s independent operators.

Now in its second year, the Outstanding Independents Awards presented by Convenience Store News recognizes single-store owners and small operators that are carving out a niche in the convenience channel and serving their communities admirably.

The 2026 class of Outstanding Independents comprises 30 convenience store operators from across the country that work tirelessly day in and day out to uplift the neighborhoods they serve.

They’re tenacious. They’re adaptable. They’re creative. They’re generous. And above all else, they share a strong desire to make a positive difference in the lives of their customers, their community and their employees. It’s not just business, it’s personal.

We sometimes forget just how important independents are to the success of the overall industry. NACS recently published its annual store count report, which showed that of the

EDITORIAL EXCELLENCE AWARDS (2016-2026)

2021 Jesse H. Neal National Business Journalism Award

Finalist, Best Infographics, June 2021

2018 Jesse H. Neal National Business Journalism Award

Finalist, Best Editorial Use of Data, June 2017

2023 American Society of Business Press Editors, National Azbee Awards

Silver, Data Journalism, January/April/June 2022

2023 American Society of Business Press Editors, Upper Midwest Regional Azbee Awards Gold, Data Journalism, January/April/June 2022

Bronze, Diversity, Equity and Inclusion, March 2022

2016 American Society of Business Press Editors, National Azbee Awards Gold, Best How-To Article, March 2015

Bronze, Best Original Research, June 2015

2016 American Society of Business Press Editors, Midwest Regional Azbee Awards Gold, Best How-To Article, March 2015 Silver, Best Original Research, June 2015

2020 Trade Association Business Publications

Intl. Tabbie Awards

Honorable Mention, Best Single Issue, September 2019

2016 Trade Association Business Publications

Intl. Tabbie Awards

Silver, Front Cover Illustration, June 2015

151,975 c-stores in the U.S., 95,672 of them are owned by a company that has 10 or fewer stores. That’s 63% of the industry’s total store count. By comparison, the largest chains — those companies that operate 500-plus locations — account for just 33,810 stores or 22.2% of the total.

Independents are the backbone of convenience retail. I don’t think it’s overplaying it to say that the success of the convenience store industry rests on the shoulders of independents.

That’s why we should celebrate them. As a matter of fact, I’m headed to Indianapolis this month to put even more of a spotlight on these outstanding retailers. I have the honor of moderating a session at the 2026 M-PACT Show where I’ll talk with past Outstanding Independents Awards winners about their journeys into the industry and what it takes to be a strong independent operator.

I’m thrilled to have this opportunity to give these unsung heroes the spotlight they deserve.

For comments, please contact Linda Lisanti, Editor-in-Chief, at llisanti@ensembleiq.com.

2025 Eddie Award Honorable Mention, Folio: Business to Business, Retail, Full Issue, September 2024

Business to Business, Magazine Section

2024 Eddie Award, Folio:

Winner, Business to Business, Retail, Single Article, May 2024

Honorable Mention, Business to Business, Magazine Section

2023 Eddie Award Honorable Mention, Folio: Business to Business, Retail, Full Issue, September 2022

Business to Business, Retail, Single Article, March 2023

2022 Eddie Award, Folio:

Winner, Business to Business, Retail, Single Article, March 2022

Winner, Business to Business, Food & Beverage, Series of Articles, October 2021

Honorable Mention, Business to Business, Retail, Single Article, September 2021

2020 Eddie Award, Folio:

Business to Business, Retail, Series of Articles, September 2019

2018 Eddie Award Honorable Mention, Folio: Business to Business, Retail, Website

Business to Business, Retail, Full Issue, October 2017

Business to Business, Editorial Use of Data, June 2017

2017 Eddie Award, Folio:

Winner, Business to Business, Retail, Single/Series of Articles, May 2017

Honorable Mention, Business to Business, Retail, Single/Series of Articles, June 2016

EDITORIAL ADVISORY BOARD

Laura Aufleger OnCue Express

Richard Cashion Curby’s Express Market

Billy Colemire Majors Management

Robert Falciani ExtraMile Convenience Stores

Jim Hachtel Core-Mark

Chris Hartman Rutter’s

Discipline, Innovation & Execution

Why the 2026 Convenience Foodservice Exchange matters now

IF YOU BELIEVE FOODSERVICE is the growth engine of the convenience store industry, then you know growth doesn’t happen by accident. It happens through smarter decision-making. Through learning from peers. And through stepping outside your four walls long enough to see what’s possible.

That’s why the 2026 Convenience Foodservice Exchange (CFX), being presented by Convenience Store News in San Antonio May 6-8, is built the way it is. This isn’t just another conference, it’s a working session for foodservice leaders who are serious about profitability.

We open Thursday morning with culinary and innovation veteran Joe Chiovera, whose experience spans industry leaders including Sheetz Inc., 7-Eleven Inc. and Circle K. His keynote, “Profitability Through Innovation,” will cut through the noise. Innovation isn’t about chasing trends, it’s about disciplined execution, smart strategy around limited-time offers, and understanding where your program stands today before charting its future.

Seeing merchandising, traffic flow and menu integration in action provides clarity you simply can’t replicate in a ballroom.

From there, we move directly into what matters most right now: margin. Liza Salaria of W. Capra will address promotional discipline and the KPIs that determine whether you’re driving incremental traffic or quietly cannibalizing higher-profit items. In today’s environment of rising food and labor costs, that insight isn’t optional — it’s essential.

Our retailer panel on hyper-local marketing — featuring Philip Santini of Rutter’s and Ieva Grimm of Jim Dandy Stores — will tackle the real-world budgeting and marketing decisions required to drive same-store sales growth.

Our Innovation Zone sessions move from theory to application. They will explore portfolio optimization across core and new items with Ruiz Food Products, attributedriven protein growth with Perdue, and beverage simplification strategy with Sunny Sky Products and Kwik Trip Inc. These presentations offer practical frameworks that retailers can bring back to their organizations and put into practice immediately.

We’ll also look ahead. David Portalatin of Circana will examine GLP-1 medications and the shifting health narratives that are redefining consumer expectations. How shoppers define value, indulgence and better-for-you is changing and those changes will influence menu architecture, portioning and pricing in the years ahead.

CFX is intentionally structured for meaningful interaction. From Wednesday evening’s Welcome Reception to Thursday evening’s Foodservice Innovators of the Year Awards Reception honoring leaders such as TXB Stores, QuickChek and Cumberland Farms, this is where important conversations happen, new partnerships are formed, and fresh ideas are sparked.

An added bonus this year is the expansion of the popular CFX Power Hour. Power Hour Plus will provide an additional 30 minutes of structured, one-on-one meetings among retailers and sponsors, enabling deeper, more productive conversations.

In my experience, the most valuable takeaways often come not just from the stage, but also from the discussions in between sessions and during group experiences. Our San Antonio walking food tour will encourage attendees to view food culture beyond the convenience lens, while our Friday store tours to Buc-ee’s and TXB Stores will offer an up-close look at two operators redefining convenience foodservice. Seeing merchandising, traffic flow and menu integration in action provides clarity you simply can’t replicate in a ballroom.

The 2026 Convenience Foodservice Exchange is designed to help you protect and grow margin, innovate with discipline, compete more effectively, and prepare for the forces reshaping consumption. I look forward to welcoming you to San Antonio.

Let’s build the next chapter of convenience foodservice — together.

For comments, please contact Don Longo, Editorial Director Emeritus, at dlongo@ensembleiq.com.

For more information about CFX 2026, go to: events.csnews.com/cfx2026

24 Community Builders

Our second-annual Outstanding Independents Awards celebrate neighborhood pillars.

51 Holding Steady in Unsteady Times

Convenience store shoppers are maintaining their usual habits despite economic uncertainty.

CHANGING

TOBACCO

42 Finding the Sweet Spot

While cigarette promotional activity is stable, nicotine pouches are seeing a lot of

FOODSERVICE

48 Future-Proofing Your Foodservice Operations Innovative equipment and digital solutions are evolving rapidly in the present, but retailers must consider the long-term potential of their investments.

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BRAND MANAGEMENT

SENIOR VICE PRESIDENT/GROUP PUBLISHER, CONVENIENCE NORTH AMERICA Sandra Parente sparente@ensembleiq.com

EDITORIAL

EDITOR-IN-CHIEF Linda Lisanti llisanti@ensembleiq.com

EXECUTIVE EDITOR Melissa Kress mkress@ensembleiq.com

MANAGING EDITOR Danielle Romano dromano@ensembleiq.com

SENIOR EDITOR Angela Hanson ahanson@ensembleiq.com

EDITORIAL DIRECTOR EMERITUS Don Longo dlongo@ensembleiq.com

CONTRIBUTING EDITORS Renée M. Covino, Tammy Mastroberte

ADVERTISING SALES & BUSINESS

ASSOCIATE BRAND DIRECTOR Rachel McGaffigan - (774) 212-6455 rmcgaffigan@ensembleiq.com

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ART DIRECTOR Cristian Bejarano Rojas crojas@ensembleiq.com

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CORPORATE OFFICERS

CHIEF EXECUTIVE OFFICER

CHIEF FINANCIAL OFFICER

CHIEF PEOPLE OFFICER

CHIEF OPERATING OFFICER

Jennifer Litterick

Jane Volland

Ann Jadown

Derek Estey

MAY 6-8, 2026

EMBASSY SUITES

SAN ANTONIO RIVERWALK

SAN ANTONIO, TX

CFX BOARD OF ADVISORS

CALLING ALL FOODSERVICE DECISION MAKERS

YOU’RE INVITED TO BE OUR GUEST

Come together with the brightest minds in convenience foodservice for two powerful days of insight, collaboration, and connection.

Immerse yourself in San Antonio and experience a highly curated agenda delivering:

• Insight-driven sessions focused on foodservice innovation, execution and profitability

• Power Hour Plus networking, a structured, high-impact session designed to maximize meaningful, peer-to-peer conversations

• On-the-move excursions, including food and store tours that bring learning beyond the conference room

Jeannie Amerson, Executive Consultant, W. Capra (Chairperson)

Jim Bressi, Vice President of Foodservice, Spinx Co.

Ashley Evans, Fresh Food & Dispensed Beverage Manager- ampm, Thorntons & TravelCenters of America, bp US Convenience

Dave Grimes, Vice President of Foodservice, Martin & Bayley/Huck’s

Beth Hoffer, Vice President, Foodservice, Weigel’s

Ryan Krebs, Senior Director of Food & Beverage, Sprint Mart

Ben Lucky, Director of Foodservice, Chestnut Markets

Grant Morris, Head of Global Foodservice, Circle K

Philip Santini, Senior Director, Foodservice & Bar Strategy, Rutter’s

Paul Servais, Vice President of Foodservice, Kwik Trip

1 Dash In Prepares to Meet Four Convenience Retail Trends

The La Plata, Md.-based retailer has identified four trends to position itself for the next phase of convenience retail: Convenience Stores as “Third Places;” AI & Personalization Behind the Scenes; Fuel Still Matters, But the Visit Is Evolving; and Fewer Operators, Higher Standards for Growth.

2 Pilot to Transform Guest Experience With Expanded POS Pact

The travel center chain inked a five-year exclusive platform agreement with NCR Voyix that includes both retail and commercial fuel solutions. Pilot will deploy Voyix point-of-sale, plus a suite of additional platform capabilities.

Love’s Rolls Out Enhanced Loyalty Program

3

The new, unified Love’s Rewards program extends points earning to both professional and casual drivers, expanding value for all drivers on both fuel and in-store purchases. To celebrate the launch, members will receive 100 bonus points on their first in-store scan.

4 ARKO Corp. Enhances Foodservice Proposition

Initiatives include a new value-driven meal deal strategy and the opening of the newly remodeled Apple Market featuring the fas craves food concept. Now available at six locations, the fas craves concept serves high-quality and affordable menu items.

CITGO Unveils Mobile Payment Solution

A new mobile payment option, CITGO PlusPAY, provides a secure, direct-from-bank payment method designed to enhance convenience and value. New users can access an introductory savings offer, plus everyday savings of 10 cents per gallon with each PlusPAY transaction.

EXPERT VIEWPOINT

Why Foodservice Equipment Matters

More Than Ever for C-store Margins

ONLINE EXCLUSIVE

C-stores Lean Into Entertainment

In today’s competitive retail landscape where consumers seemingly have endless options to shop, standing out is more important than ever. To get customers onto their lot and into their store, many convenience store retailers are turning to innovative offerings that inject fun and entertainment into the shopping experience.

Damon Bail, vice president of operations for Owensboro, Ky.-based Valor Oil, which operates 15 Hop Shops known for their disco bathrooms, noted that this approach is aimed at “attracting the younger generation — Gen X, Y and Z — because at the end of the day, that is your future customer. Today’s retailers need a brand that is fun, exciting and purposeful because the consumer has so many choices on where to go and for the younger generation, it has to be bigger and more.”

For more exclusive stories, visit the Special Features section of csnews.com.

LaCimbali Supera Coffee Machine

The convenience store landscape has transformed dramatically. What was once a business built on “smokes, Cokes and gas” has evolved into something far more complex and profitable. Today, foodservice programs drive margins in ways fuel sales never could, writes Alex Harvey, key account manager at Unox. Understanding how to strategically invest in foodservice equipment can mean the difference between a thriving program and a costly mistake. The right equipment choices can establish a c-store as a true food destination, but the wrong ones can turn a promising program into a money pit.

New from LaCimbali, the Supera coffee machine is a modular system engineered for speed, consistency and adaptability across both self-service and assisted formats. Built and designed in Italy, it embodies LaCimbali’s vision where technology, aesthetics and user interaction work together to elevate not just performance, but also perception and emotional impact. Created for high-volume, fast-paced environments, Supera combines speed, quality and customization with a modular system, HQM milk module, and a 13-inch HD touchscreen.

Cimbali USA Inc. Renton, Wash. cimbali.com

Cumberland Farms to Acquire Coen Markets

The deal includes 54 convenience stores in Pennsylvania, Ohio and West Virginia

CUMBERLAND FARMS reached an agreement to acquire Coen Markets.

The acquisition will comprise 54 operating sites along with three new-to-industry locations currently under development. Canonsburg, Pa.-based Coen Markets operates stores in western Pennsylvania, eastern Ohio and northern West Virginia.

“This acquisition is a clear expression of our commitment to disciplined growth in the U.S. — our largest market by both sites and revenue,” said Russ Colaco, CEO of Westborough, Mass.-based Cumberland Farms. “Charlie and Andy McIlvaine have built an exceptional business defined by well-invested sites and an exceptional customer experience anchored by their foodservice offering. We are excited to welcome the Coen Markets team to Cumberland Farms and to continue building upon the legacy of success.”

This transaction reflects Cumberland Farms’ ongoing strategy to accelerate its growth through targeted, value-driven and complementary investments. By combining Coen Markets’ established foodservice

offering and regional network with Cumberland Farms’ existing U.S. operations, the company expects to unlock meaningful value creation and deliver strong returns.

“Coen Markets has expanded successfully with its distinctive food offer, value-creating Club Coen loyalty program, and store-level execution in line with our mission to ‘impress and satisfy its guests with every visit and make their lives simpler,’” said Andy McIlvaine, president of Coen Markets. “We believe Coen’s business model and offer can expand further, and we want to ensure future growth with a partner that can take the business to yet another high level.”

The acquisition is expected to close this year, pending customary approvals.

BofA Securities served as financial advisor to Coen Markets, and Blank Rome LLP and Babst Calland served as legal advisors. Wells Fargo served as financial advisor to Cumberland Farms and Winston & Strawn served as legal advisor.

EG Group recently rebranded to Cumberland Farms to reflect that the United States is its largest market and Cumberland Farms is the lead banner within that market. The company’s other proprietary brands in the U.S. include Fastrac, Kwik Shop, Quik Stop, Sprint, Tom Thumb and Turkey Hill.

siffron beverage merchandising systems keep coolers organized, stocked, and shopper-ready. When

siffron systems automatically keep beverages visible, organized, and ready to sell, helping convenience stores maximize shelf space while reducing recovery labor.

• Automatic front-facing presentation

• Faster restocking for store teams

• More facings on flat shelves

• Stronger brand blocking

• Better impulse conversion

Converting Every Inch of Cooler Space into Growth

Beverages continue to be one of the brightest spots in convenience retail, powered by a steady stream of innovation and the channel’s ongoing expansion into foodservice — which naturally drives drink purchases. According to Convenience Store News’ Forecast Study 2026, 78% of operators expect in-store foot tra c to increase in 2026. Beverages ranked among the top ﬁve categories projected to grow in both dollar sales and unit volume.

As beverage aisles evolve, they’re creating new opportunities — and new challenges — for c-store operators. From smarter merchandising to stronger theft protection, retailers are rethinking how to manage this high-performing category.

Convenience Store News spoke with Robb Northrup, director of marketing and communications at Si ron, about best practices for navigating today’s beverage landscape.

Convenience Store News: What’s happening in the beverage category and how is the c-store channel impacted?

Robb Northrup: Convenience stores remain a go-to destination for beverages. Research shows that nearly 90% of fuel customers come inside at least most of the time to satisfy hunger or thirst — and more than 90% of consumers who buy food also purchase a drink.

Energy drinks have posted double-digit growth over the past ﬁve years, bringing in younger shoppers and expanding the category’s reach. At the same time, there’s strong momentum behind functional beverages and other emerging formats from both established brands and new entrants. All of that innovation keeps the category fresh and gives retailers more ways to drive a larger basket size.

CSN: What challenges come with the explosion of beverages?

RN: With so many new products and formats hitting shelves, e ective merchandising is more important than ever. Retailers need ﬂexible shelf

merchandising solutions that can adapt to di erent cooler conﬁgurations, product types, and package sizes.

For example, the cold vault is an ideal space for rear-stock systems like Bevvy Glide, which streamlines restocking and keeps shelves organized. To maintain front-facing presentation in coolers and cold vaults, gravity-fed systems such as Bevvy-Glide Gravity Glide work especially well for single-serve beverages.

We’re also launching new pushers (Bevvy-Push) designed speciﬁcally for ﬂat shelf applications in front loading Glass Door and Open Air coolers. It’s the latest addition to our one-stop approach to shelf management — helping retailers stay organized, reduce out-of-stocks and keep displays looking full and shopper-ready.

CSN: Is the beverage category experiencing more theft, particularly with alcoholic beverages and higher-priced new products?

RN: Theft has always been a concern in beverages because items are small, easy to conceal and often high value. The key is to prevent theft before it happens — without creating friction for legitimate shoppers.

Solutions like our Invisi-Shield System are designed to secure high-value, high-loss products while still allowing easy customer access. The system uses crystal-clear, single-facing product shields that install below display shelves or into gondola uprights. These “invisible” panels keep products visible and appealing, while

contoured edges ensure comfortable access. Individual panels slide left and right to expose a single facing, allowing customers to shop normally — but making theft signiﬁcantly more di cult.

The translucent design keeps brands and ﬂavors front and center, improves product visibility and simpliﬁes selection — all while protecting inventory. The goal is simple: safeguard merchandise without disrupting the buying experience.

Learn more about how Si ron can help maximize beverage merchandising and protection. https://si ron.com/productcategories/beverage/

FAST FACTS

of Americans say they always wash their hands after using a public restroom, down from 81% in 2025.

— Bradley Co.

of shoppers are reading labels all or most of the time prior to purchasing a new item.

— Acosta Group

Circana

People on the Move

CrossAmerica Partners LP appointed Maura Topper, formerly chief financial officer of CrossAmerica GP LLC, as president and CEO. She succeeds Charles Nifong, who is transitioning from his role as chief executive to a board of directors member.

Robert Cisneros took on the role of president of Rhodes Convenience Stores, effective April 1. As head of PAJCO Holdings Inc., he will oversee Rhodes Convenience Stores, Imo’s Pizza restaurants and Riverbend Fuels.

Army & Air Force Exchange Service Deputy Director and Chief Financial Officer Brad Bingham will step up to lead the company upon the retirement of current Director and CEO Tom Shull. The change is effective July 1.

The board of directors of Wills Group, the parent company of Dash In convenience stores, elected Julian B. (Blackie) Wills III as chairman of the board. He will continue to serve in his role as president and CEO.

Robert Hampton joined Yesway as chief technology officer. Reporting directly to Chairman, CEO and President Tom Trkla, he will lead Yesway’s information technology strategy and oversee all aspects of enterprise technology, digital transformation, cybersecurity and innovation.

Blackie succeeds his father, J. Blacklock “Lock” Wills Jr., who now serves as chairman emeritus.

ARKO Reaches Strategic Inflection Point

The company’s initial public offering of ARKO Petroleum Corp. creates two public platforms

By Danielle Romano

ARKO CORP., parent company of GPM Investments LLC, is reshaping how investors understand its business following the public debut of its wholesale and fleet fueling platform.

“Until 2020, we were a pure-play retail operator. Over the years, through acquisition, we built a large wholesale and fleet fueling platform. These assets have been strong. However, they complicated understanding our overall story,” Arie Kotler, ARKO’s president, chairman and CEO, said during the company’s fourth quarter and full-year 2025 earnings call in late February.

His comments came a few weeks after ARKO completed the initial public offering (IPO) of its new subsidiary, ARKO Petroleum Corp. (APC), issuing approximately 11.1 million Class A shares at $18 per share and raising $200 million in new equity. The company retains 35 million Class B shares, representing roughly 75.9% of APC’s economic interest.

This transaction consolidates ARKO’s wholesale fuel distribution, fleet fueling and GPM Petroleum segments under APC,

creating a separately listed company designed to provide greater transparency and clearer economics for investors, according to Kotler.

“Our creation of APC allows both the retail business and the wholesale and fleet fueling businesses to stand on their own,” he explained, noting that the IPO proceeds were used to reduce debt and strengthen the company’s balance sheet.

The move marks what Kotler described as a strategic inflection point for the company, effectively creating two public platforms: a more focused retail operation, and a standalone wholesale and fleet fueling business positioned for growth in a fragmented market.

At the same time, ARKO is executing on its ongoing dealerization strategy, which Kotler said is a central lever in its broader transformation plan. The company converted 62 retail stores to dealer locations during the fourth quarter of 2025, and completed 256 total store conversions for the year ended Dec. 31, 2025. Since the beginning of the dealerization program in the middle of 2024, ARKO has converted a total of 409 sites to date.

ARKO currently has approximately 120 additional sites committed either under letter of intent, under contract or already converted. The company expects to complete these conversions, along with additional conversions, by the end of 2026.

Retailer Tidbits

classics such as artisan pizza and snackable sides will also debut at roughly 200 sites.

Pilot is rolling out a proprietary food brand, Pilot eats. The program will expand availability of the retailer’s full hot deli menu to approximately 400 Pilot travel centers.

Army & Air Force Exchange Service plans to add 35 self-service markets in 2026 as part of its commitment to supporting the well-being of service members and their families. In 2025, the Exchange installed 65 self-service markets.

Sprint Mart debuted a loyalty program exclusively for professional drivers. Members can earn rewards points for every gallon of fuel they pump, as well as perks such as fountain drinks and complimentary showers.

ARKO Corp. introduced a new fas REWARDS mobile app. New features of the redesigned app include live fuel prices at every ARKO location; geofenced food, alcohol and tobacco offers; and an associate hub.

Huck’s Market is deploying Tote’s AI-native point-of-sale (POS) platform at its flagship location in Carmi, Ill., before bringing it networkwide. Initial deployment includes self-checkout, with additional POS and fuel capabilities slated to roll out in later phases.

Loop Neighborhood Market is partnering with Krispy Krunchy Chicken to add the fried chicken concept to 12 of its California locations. The Loop mobile app will also integrate Krispy Krunchy for digital ordering.

Supplier Tidbits

Reynolds American Inc. will invest more than $3.2 billion across its U.S. operations by 2030. The investment is expected to support more than 2,000 direct and indirect jobs, including roles tied to recent manufacturing expansion and innovation initiatives.

The Hershey Co. is unifying its U.S. businesses under a new operating model. The ONE Hershey model combines the execution of commercial activity across the manufacturer’s sweet, salty and protein brand portfolios.

Bitcoin Depot acquired Instant Coin Bank, a regional BTM operator with locations throughout Texas and Oklahoma. This acquisition strengthens Bitcoin Depot’s footprint in the south-central United States.

PepsiCo Inc. is collaborating with Siemens and NVIDIA to transform plant and supply chain operations through advanced digital-twin technology and AI. The pacts support PepsiCo’s shift to a digital-first planning strategy.

Black Buffalo is partnering with Sanova LLC to support its regulatory, compliance and scientific research programs. Sanova will help Black Buffalo navigate the final phases of the U.S. Food and Drug Administration’s application and review processes.

Liquid Barcodes received Tier 3 compliance for the Altria Group Distribution Co. Digital Trade Program. Retailers partnering with Liquid Barcodes are now fully aligned with Altria’s evolving digital trade standards.

Titan Cloud closed on its acquisition of Urgent and Techniche EV from Techniche Limited. Urgent is now part of Titan Maintenance, while Techniche EV has been rebranded as Titan EV.

A Pilot eats Express concept focused on grab-and-go

SENO Nicotine Films

SENO is redefining the U.S. nicotine pouch market, debuting the first U.S. Food and Drug Administration (FDA)-compliant nicotine film. Like the current pouches on the market, SENO offers a similar smokefree, tobacco-free and no-heat application, but it goes beyond those products with a film that melts on consumers’ tongues in seconds, delivering fast-acting nicotine, according to its maker. SENO is the only nicotine film with first-round FDA premarket tobacco product application approvals. Three flavors are currently available — Mint, Peach and Cheese — with nine more pending approval.

SENO • LOS ANGELES • INSTAGRAM.COM/SENONICOTINE

Monster Energy Ultra Wild Passion

Monster Energy is giving fans something new to crave with the latest addition to its Monster Energy Ultra line: Ultra Wild Passion. The beverage boasts a bold, vibrant and refreshingly light passionfruit flavor that delivers energy with zero sugar. Ultra Wild Passion pairs the sweet and tart flavor of passionfruit with a citrus twist, creating a crisp, refreshing and easy-drinking experience, according to the company. Monster Energy Ultra Wild Passion is available nationwide in a 16-ounce can.

MONSTER ENERGY • CORONA, CALIF. • MONSTERENERGY.COM

Prairie City Bakery Individually Wrapped Honey Buns

Prairie City Bakery enters a new category with its individually wrapped Honey Bun line, featuring two varieties: Glazed Honey Bun and Iced Honey Bun. Featuring a soft, golden dough layered with sweet cinnamon notes and finished with either a smooth icing or classic glaze, each honey bun comes in an industry-leading, 5-ounce size. The Glazed Honey Bun delivers 80 days from thaw, while the Iced Honey Bun offers 70 days from thaw. Both are available through DOT Foods. PRAIRIE CITY BAKERY • VERNON HILLS, ILL. • PCBAKERY.COM

EZ-Tilt Sneeze Guard

M&M’S POP’d Caramel

M&M’S introduces M&M’S POP’d Caramel, the brand’s first freeze-dried candy. M&M’S POP’d Caramel features the classic caramel flavor fans love in a light, crisp and crunchy new texture. The launch of M&M’S freeze-dried candy platform comes on the heels of the Skittles POP’d release last year. Both products tap into a growing consumer desire for bold, exciting and novelty textures and treats, according to maker Mars Wrigley. M&M’S POP’d Caramel is available nationwide in a 5.5-ounce small standup pouch. More package sizes will follow later in the year.

MARS INC. • NEWARK, N.J. • MARS.COM

Food Concepts Inc. presents the EZ-Tilt Sneeze Guard, a roller grill sneeze guard and merchandising system created to simplify loading, streamline cleaning and enhance counter presentation for convenience retail. Key features include a tilting glass that lifts upward for fast wipedowns and ergonomic product loading; optional lighting and flavor identifiers to boost product visibility and reinforce brand identity; and innovative, optional accessories designed to improve organization, highlight products and attract attention with style and functionality. FOOD CONCEPTS INC. • MIDDLETON, WIS. • FOODPROS.COM

COMMUNITY BUILDERS

OUR SECOND-ANNUAL OUTSTANDING INDEPENDENTS AWARDS CELEBRATE NEIGHBORHOOD PILLARS

A Convenience Store News Staff Report

EVERY DAY IN NEIGHBORHOODS across the country, single-store owners and small convenience store chains are contributing to the betterment of their communities, whether it’s providing needed products and services, hosting events that bring people together, donating to local causes, or simply serving up a cup of coffee and some friendly conversation.

Now in its second year, the Outstanding Independents Awards presented by Convenience Store News shine a light on small operators (1-20 stores) that are carving out a niche in the convenience channel and serving their communities admirably.

Nominations were submitted to CSNews by c-store industry retailers, distributors and suppliers. Nominators were asked to describe how the business is unique and stands out in its market, in what ways the retailer delivers exceptional customer service and embraces innovation, and how the operator supports their community, among other attributes.

After much deliberation, judges selected 30 winners for recognition this year.

The 2026 Outstanding Independents Awards winners are:

WINNER

Landhope Farms

Kennett Square, Pa.

Number of Stores: 2

Landhope Farms, a two-store operator serving Pennsylvania’s Chester County, believes that independent retailers have a responsibility to be active, visible and engaged contributors to the communities they serve. This philosophy is demonstrated through leadership involvement, ongoing charitable initiatives, and partnerships that address real local needs.

The retailer’s Unionville location is deep in the heart of Chester County’s equestrian population. Housed in a historic building that served as the company’s original dairy farm, the store’s charm is a favorite of locals, especially students at Unionville High School located right next door. Its Oxford location, built in 2019, has been

a welcome addition to another farming community in the county. Its large footprint with ample parking, 20 fueling stations and two recently added Level 3 electric vehicle chargers, sets it apart from local competition.

Landhope Farms President Michael Bucklin serves on multiple nonprofit boards and holds leadership positions with several organizations in the Unionville area, while Director of Operations Dennis McCartney serves as president of the Oxford Area Chamber of Commerce. In 2025, the company formed a partnership with Family Promise of Southern Chester County aimed at combatting food insecurity. Every two weeks, Landhope Farms donates food overages, helping provide meals to families in need while reducing food waste.

At the store level, the retailer engages its customers in charitable efforts as well. Monthly rotating coin canister campaigns raise funds for local nonprofits, with beneficiaries changing regularly to support diverse needs. In addition, its Coffee for a Cause program pledges 10 cents from every cup of coffee sold to nonprofit partners. This year’s proceeds will be split evenly between Good Neighbors Home Repair and the Stroud Water Research Center.

Landhope Farms supports a wide range of community events, too. Its food truck made appearances at more than 20 local events in 2025. The retailer is proof that meaningful community investment and strong business performance go hand in hand.

Bluemkes Food Mart

Rosendale, Wis.

No. of Stores: 1

As a sixth-generation, family-owned company led by owner/manager Bethany Crook, Bluemkes Inc. has been at the heart of the small community of Rosendale (population: 1,064) for 123 years. What began as a farm implement store in 1903 has been through many evolutions over the years, leading to the opening of Bluemkes Food Mart in 1985.

A convenience store with a twist, Bluemkes does not carry typical gas station products. Rather, it partners with small businesses to sell local craft beer, maple syrup, and meat and cheese products. The retailer bakes its own bread for sandwiches and retail, as well as a variety of pastries and cookies. Bluemkes makes fresh pizzas and dessert cups, too.

However, what the store may be most known for is its ice cream program. Offering 16 flavors of handscooped Cedar Crest ice cream, Bluemkes serves more than 35,000 cones annually — many of which are homemade waffle cones. It also offers shakes, malts, smoothies, ice cream sandwiches, and even a menu of treats for dogs.

In the community, Bluemkes’ 35 staff members spend time decorating cookies with nursing home residents, participating in local parades, and taking its mobile ice cream freezer to schools. The store also participates in a youth apprenticeship program, which allows high school students to work during part of their school day while earning credit. In 2024, Bluemkes was awarded the Exceptional Youth Apprenticeship Mentor Award.

Concord

Market

Madison Heights, Mich.

Number of Stores: 1

Owned and operated by the Antoun family, Concord Market is guided by more than 25 years of experience in retail and foodservice, and has grown into a thriving

Cats’ Den Manhattan, Kan. No. of Stores: 1

Located inside Kansas State University’s Student Union, Cats’ Den operates in one of the busiest environments on a college campus and succeeds by simply listening to the students.

Prior to opening, the staff hosted events to connect directly with customers and gather input on their met and unmet needs. Guided by this feedback, Cats’ Den introduced fresh and healthy snack and meal options, daily grab-and-go breakfast options, a f’real machine offering smoothies and milkshakes, and new beverage and snack bundle options that have increased unit sales while offering discounted prices to customers.

Cats’ Den also collaborates with Cats’ Cupboard, the university’s on-campus pantry that provides free food and personal hygiene items to those in the K-State community who are in need. Through a canned goods donation bin, and a cash and loose change donation box, Cats’ Den provides customers with an easy way to support the Cats’ Cupboard mission.

According to its nominator, the success of Cats’ Den is rooted in its commitment to the people it serves. From early conversations with students to ongoing adjustments, the store truly reflects the needs of the campus community. This focus has allowed Cats’ Den to become a space that K-State students depend on as part of their daily routines.

one-stop destination.

Concord Market has been serving the Madison Heights community for more than 15 years, but the business relocated across the street into a former gas station location, which allowed the retailer to expand while remaining connected to the same neighborhood and loyal customers.

The 4,200-square-foot location offers far more than a typical gas station experience. With full grocery, beer, wine and liquor, hot food, electric vehicle charging stations and a full-service drive-thru, the store reflects what its community values most: convenience without compromise.

Foodservice has become a key point of pride and a driver of growth. The menu features chicken, pizza, traditional Mexican fare, and authentic Arabic cuisine prepared by the family matriarch, Thikra. Foodservice case volume

• 8g of Protein2

• Made With 100% Real Cheese

• 10g of Protein2

• Billions of Probiotics

• Made With Real Fruit

• No Sugar Added3

•

• 10g Protein

has increased by 49.5%, reaching more than 108 cases per week. “By investing in foodservice, we’re able to create a stronger in-store experience, drive repeat visits, and provide our community with convenient, great-tasting options they can rely on,” said store owner Avis Antoun.

The family values convenience retail for the opportunity to build lasting relationships and remain a dependable part of daily life. Their ability to adapt quickly to evolving consumer needs has driven measurable performance, including 20.5% growth in non-nicotine sales and a 6.9% increase in margin.

Meridian, Idaho No. of Stores: 1

At 12,000 square feet, Fast Eddy’s is an independent operator with the ability to compete against the big chains. Owned and operated by Zach and Melissa Eddy, the business was established in the Treasure Valley in 1989 by Zach’s parents, Steve and Tracie Eddy.

The store features an Earl of Sandwich restaurant; restrooms renowned for their class and cleanliness; and 16 fueling stations offering Chevron branded fuel. It is the owners’ embrace of innovation, however, that truly makes Fast Eddy’s stand out.

The business was one of the first in the country to install Dover Fueling Solutions’ 27-inch Anthem UX touchscreen platform for fuel dispensers. Fast Eddy’s also has participated in beta testing for a number of other solutions, from point-ofsale systems to beverage equipment. “We are actively seeking and embracing feedback, thinking and looking for what is next in the market, from a simple candy bar to a whole new operating system,” the retailer said.

As a family with deep Idaho roots, Fast Eddy’s is a long-time supporter of the Boys and Girls Club, City of Meridian, Cole Valley Christian Schools, and Boise State University.

The retailer’s efforts have not gone unnoticed. It’s received the Gold Award from Chevron, the highest honor for customer service and store cleanliness, multiple times and consecutively. The business is also a multitime recipient of the Award for Environmental Care from the city.

Independence, Mo. No. of Stores: 4

As a locally owned, small-format operator, FavTrip competes against national chains that have far greater resources. Instead of trying to outspend competitors, the company led by Babir Sultan focuses on execution, service and relevance to the communities it serves.

FavTrip is a fun and edgy brand with attitude, built on the belief that great service starts with great people. Every

store is designed to feel local, welcoming and reliable, with clean facilities, friendly staff and a growing fresh-food offer tailored to customer needs.

What especially sets FavTrip apart is its commitment to using innovation to improve everyday experiences. By embracing real-time, AI-driven store intelligence, the four-store chain ensures better service coverage, cleaner restrooms, safer stores and smarter merchandising — benefits customers feel immediately, even if they never see the technology behind the scenes.

Beyond the stores, FavTrip actively supports its communities. Each month on FavTrip Friday, the business offers customer discounts and donates the resulting profits to a selected local cause or organization. The program, along with small sponsorships, partnerships and participation in community events, allows FavTrip to give back consistently and meaningfully.

At the end of the day, FavTrip operates under one philosophy: come happy, leave happy. That mindset guides every decision, every interaction and every store experience.

Fast Eddy’s

FavTrip

Fresh2GO

Milwaukee No. of Stores: 3

Rooted in the grocery channel, the owners of Sendik’s Food Markets saw an opportunity to elevate the convenience store experience in the Milwaukee area and seized it.

The Fresh2GO store in Greenfield, Wis., is located along a high-volume roadway, making it convenient for commuters to stop during any daypart. The Fresh2GO store in Bayside, Wis., serves as a smallscale Sendik’s Food Market, providing area residents with an opportunity to do a full shop. There’s also a Fresh2GO store on the Marquette University campus in Milwaukee, which is a welcome food option for students and faculty. Two of the three locations have gas pumps; the university store does not due to its volume of walk-up traffic.

With the support of the company’s 14 Sendik’s Food Markets, the Fresh2GO stores are stocked with fresh, high-quality food and redefine convenience by offering a large variety of better-for-you options for families on the go. Among the in-store offerings are fresh produce and meats, a beer and wine department, and made-from-scratch snacks, salads and entrees, including sushi. Fresh2GO customers can use the same loyalty program, Red Bag Rewards, as Sendik’s Food Market customers.

“We work to stay on the pulse of what convenience customers are looking for,” said co-owner Ted Balistreri. “When we develop a new recipe for our conventional stores, for example, we almost always offer it in our Fresh2GO stores as well. Often, the same customers are visiting both store formats.”

Fuel Mart

Wooster, Ohio

No. of Stores: 14

Fuel Mart, the retail arm of Ports Petroleum Co. Inc., continues to set the pace for growth and innovation across its 14 convenience stores in four states guided by a bold vision, commitment to foodservice excellence, and community leadership.

Fuel Mart’s foodservice transformation began in 2023 with the launch of its Brisket Sandwich Program, introduced in 12 locations, which established the chain as

Fuel Depot

Houston No. of Stores: 19

Fuel Depot is a locally rooted, customer-first operator that blends entrepreneurial agility with operational excellence. Based in Houston and owned by Adil Prasla, the company operates 19 convenience stores that have earned strong awareness and loyalty in their communities despite remaining unbranded — a strategic choice that allows the chain to stay price competitive while maintaining healthy margins and reinvesting in the customer experience.

Founded in the early 1990s, Fuel Depot has grown through a purposeful generational transition that continues to shape its culture today. Prasla stepped into leadership by working his way up through store-level roles. Ownership maintains a visible and consistent presence across locations, conducting frequent site visits to uphold standards and support employees.

Fuel Depot stands out for its use of technology and data to maximize business value and deliver an outstanding experience for customers. A PDI Technologies user since 2006, the retailer leverages CStore Essentials for back-office reporting, centralized pricebook management, live sales monitoring and inventory controls to optimize everything from fuel deliveries to lottery tracking.

In addition to being on the front lines of technology innovation, Fuel Depot is well regarded for its community connections. Staff members are known for recognizing repeat customers, anticipating preferences, and creating a welcoming, personal atmosphere. Managers also actively respond to shopper requests by adjusting product assortments and ensuring shelves are stocked with local items customers have requested.

a true food destination for both travelers and local customers. Building on that momentum, Fuel Mart debuted its Midwest Taco Company concept in early 2025. What began as a food truck experiment quickly evolved into a permanent restaurant inside its newly rebuilt travel center in Austin, Ind.

Innovation at Fuel Mart is rooted in a hands-on, customer-focused approach. The Midwest Taco Company menu was developed in a mobile test kitchen, where recipes were refined on the road while employees

G&S Services Co.

Centennial, Colo. No. of Stores: 10

G&S Services Co. is a family-owned business that has been serving communities across Colorado for more than 50 years. Founder Meyer Sussman had a clear goal: to provide reliable, high-quality service while treating everyone with respect and fairness. Through perseverance, strong values and handson leadership, he steadily expanded the business across the state.

What began as a single location has grown into a 10-store chain with deep roots in the areas it serves. Meyer’s legacy now continues under the leadership of his son, Jeff Sussman, who is dedicated to ensuring that every location operates at the highest possible standards and that each community receives the same level of care, service and professionalism that the company has been known for throughout the past five decades.

G&S Services is focused on building lasting relationships within the communities it serves and creating a workplace where employees feel valued and supported. Most employees have been with the company for more than 10 years, a testament to the positive work environment and strong leadership that Meyer and Jeff Sussman have fostered.

Throughout its history, G&S Services has weathered industry changes, economic shifts and evolving community needs. Through it all, the owners have led with compassion, integrity and strength — staying committed to the same values that shaped its beginnings.

were trained in real time. This rare, field-tested development process allowed the team to perfect every ingredient and sauce before launch. The result is a menu that blends bold Mexican flavors with classic Midwest hospitality.

Beyond its stores, Fuel Mart remains deeply committed to the communities it serves. Through the Adam Charles Ports Foundation, the company has awarded more than $870,000 in scholarships, honoring the legacy of a beloved family member.

Go Time

Winchester, Ky. No. of Stores: 10

Go Time is a family-owned convenience store chain that takes a community-first approach to serving central and eastern Kentucky. Its core principles of delivering exceptional customer service and maintaining impeccably clean locations guide all aspects of operations and are easily observable across its network.

Go Time was established by Scott and Kim King, alongside their daughter, Lacey Dixon. Now led by Lacey, the retailer believes hands-on ownership is foundational to the company's continued growth and success. The second-generation owner is integral to the chain’s daily operations.

Each Go Time store is tailored to the specific community it serves, with in-store signage reflecting local character and interests. The chain also distinguishes itself with a diverse product selection, including multiple branded foodservice partnerships and a full-service deli serving both made-to-order and grab-and-go fresh food. Its practice of annually updating and resetting its retail floor space lets the company cater to changing customer preferences and introduce the newest, most in-demand trending items.

The Dixon family makes a point of cultivating a welcoming, hometown atmosphere, which includes involvement with local schools and organizations, and regularly donating to events and addressing community needs. One example of this was serving as a distribution center for search crews and volunteers during a devastating flood in eastern Kentucky in 2022.

Green Pond Grocery

Green Pond, Ala.

No. of Stores: 1

As an independent store serving a rural community, Green Pond Grocery combines professional retail standards with the personal care and flexibility of a locally focused operation. The store serves as a dependable destination for customers with limited shopping options, providing groceries, beverages, snacks and fuel in a one-stop shop.

Green Pond Grocery is intentionally tailored to its market

Hop Shops

Owensboro, Ky.

No. of Stores: 14

Hop Shops is a small chain with a big reputation due to its ability to transform a routine stop into a visit worth talking about. The retailer is known for its famous Disco Bathrooms, which turn an ordinary restroom visit into an entertaining experience full of lights, music and motion.

Kingsway Enterprise

Gastonia, N.C.

No. of Stores: 11

Built on the principles of hard work, customer service and strong community ties — values that continue to define the company today — Kingsway Enterprise has been serving customers in North Carolina’s Gaston County for nearly 50 years.

Founded in 1978 by Jay King, the family business began with a single location known as Kingsway Mini Mart and over time, expanded to 23 locations and two Dairy

with a design emphasizing cleanliness, organization and ease of navigation, allowing customers to shop quickly and comfortably. Customers provide direct input on the merchandise assortment, which includes culturally diverse, high-demand products that are often unavailable at local competitors. This ensures customers can consistently find what they need without having to travel long distances.

Store manager Badr Saeed is a daily presence who regularly interacts with customers, addresses issues, and clearly communicates service expectations to his staff. He provides a visible commitment to friendly, respectful and efficient service during every visit. He also regularly evaluates inventory performance, merchandising strategies and operational processes to improve efficiency and responsiveness. Changes are implemented with a clear focus on customer benefit.

In a rural community, consistency matters. Green Pond Grocery continues to thrive by delivering value through fair and competitive pricing, dependable product availability, efficient service, and the convenience of having a trusted local store ready to serve.

Customers film their experiences, post them on social media, and tell friends. But more importantly, the Disco Bathrooms communicate a deeper brand message: this place cares about joy, not just transactions. While larger chains compete on size, fuel discounts or standardized layouts, Hop Shops wins through personality, community connection and memorable moments.

Aside from the restrooms, the stores themselves are designed to feel intentionally local — part neighborhood market and part hangout. Cleanliness, bright merchandising and well-stocked coolers combined with high levels of hospitality build customer loyalty. Hop Shops’ curated product mix gives customers what they want rather than trying to include everything, while the constant addition of new and seasonal offers gives shoppers a reason to come back.

The stores feel exciting because there’s always something new, and by blending operational discipline with creativity, a shopping trip shifts from a necessity to an intentional destination. Instead of trying to be the biggest, Hop Shops strives to be the most memorable for all the right reasons.

Queen franchises. Following Jay’s passing in 2015, his son Mark King assumed the role of president. Under his leadership, Kingsway Enterprise has successfully navigated changing market conditions and increased competition while maintaining 11 strong neighborhood locations.

Kingsway’s stores complement their local communities through convenient locations, approachable pricing, and product selections tailored to their customers’ needs. The retailer remains consistent in what matters most: clean stores, dependable service, friendly associates and deep

Kornr Store

Detroit No. of Stores: 1

Kornr Store, a neighborhood café and market located in Detroit’s Northwest Goldberg community, transformed a more than century-old grocery building that had long been underutilized or vacant and turned it into a reliable neighborhood retailer and job creator.

Serving a food desert with limited access to everyday grocery options, founder and operator Brinda Devine developed Kornr Store to focus on the everyday local needs of the community. Its curated mix of grab-and-go food, coffee, essential grocery items and locally sourced products aligns with regular neighborhood purchasing patterns, reducing the need for residents and local workers to travel outside the area for routine purchases.

Innovation at Kornr Store is operational rather than conceptual, as the business applies lean operating practices to support long-term sustainability. Independent ownership enables faster decision-making and accountability without corporate constraints.

In addition, as a founder-operated business, Kornr Store is able to maintain close engagement with its customers and adjust its intentionally limited assortment based on observed purchasing patterns and expressed needs. Delivering value by combining accessible pricing, time efficiency and everyday reliability, Devine is an example of how independent retail leadership grounded in stewardship and execution can support neighborhood-scale reinvestment.

community connections. Many associates and managers have served the company for decades, building lasting relationships and knowing customers by name.

Mark and his wife Lisa also embody a commitment to stewardship and service beyond their stores’ walls. They are deeply engaged in the Gastonia and Gaston County communities and generously support local organizations, such as City Church, the Ranlo Police Department Toys for Tots program, YMCA basketball, and the Gaston County Senior Citizens Fund.

Founded by Jim Mitten in 1966, Mittens Travel Center is now a third-generation, family-owned and -operated business that started as a modest truck stop and has evolved into a multifaced travel oasis that prioritizes innovation, community commitment and exceptional customer value.

Shoppers can choose from an extensive array of services and products tailored to meet the needs of all kinds of travelers. In addition to grab-and-go foodservice items, snacks, convenience essentials and souvenirs, dining options include a full-service IHOP restaurant, Subway and hot food selections. Professional drivers can take advantage of a driver’s lounge, laundry facilities, a Blue Beacon truck wash, a 24-hour six-bay repair shop and other amenities.

The retailer’s most unique characteristic is its integration of a world-class wildlife exhibit. The upstairs exhibition features mounted displays of bears, elk, moose, pheasants, bobcats and more. The wilderness theme also extends throughout the travel center through features such as antler chandeliers and rustic decor, encouraging visitors to linger and explore. Additional recreation is available through a playground and fenced dog park on the property.

Mittens Travel Center also houses a walk-in urgent care clinic, providing medical services that are both rare for the convenience sector and invaluable for travelers in rural Kansas.

Mittens Travel Center Oakley, Kan. No. of Stores: 1

ND Food Mart

Whitney, Texas

No. of Stores: 1

Customer service and community involvement are the cornerstones of ND Food Mart, owned and operated by Niranjan Gohel, who set a goal of competing through innovation, service and genuine community commitment. He personally trains his staff to greet customers, maintain a clean store environment and resolve issues quickly, fostering a personal connection that has resulted in strong word-of-mouth referrals and high repeat business for the store.

In addition to modernization efforts such as upgrading the fuel pumps to accept contactless payments, improving lighting for safety and remodeling the store interior to offer a more efficient shopping experience, ND Food Mart has invested in operational efficiency and sustainability as key priorities. Reducing waste through inventory management, implementing energy-efficient lighting and introducing recycling programs have helped to lower operating costs while reducing the store’s environmental footprint.

To stay involved with the community, the retailer does everything from supporting local schools, sports teams and charitable events to partnering with local suppliers and service providers, to serving as a reliably open resource during emergencies and severe weather events.

These efforts have led to steady growth over time and success that ND Food Mart measures not only by financial performance, but also by the trust it’s built with the people it serves every day.

Phil's One Stop

Fort Wayne, Ind. No. of Stores: 17

Phil’s One Stop is a family-owned convenience store

Parks Feed & Mercantile Parks, Ariz. No. of Stores: 1

Parks Feed and Mercantile stands out from the moment customers set foot on the property. More than just a convenience store, it serves as a community post office, grocery store and feed store for the rural community, which comprises approximately 2,000 nearby residents.

Locals, campers and hunters in the area prefer to shop here to avoid the 40-minute round trip to the nearest large grocery store. In addition to groceries, beverages, snacks and other necessities, Parks Feed and Mercantile offers souvenirs and merchandise for the nearby historic Route 66 and hosts a weekly garden market in the summer. Bake sales, an annual blood drive and fundraisers supporting the local fire department, schools and other community organizations are other ways the store acts as a community hub.

Recent upgrades include an expanded grocery selection, a freezer for frozen foods, and a large walk-in cooler and beer cave to meet the changing needs of customers. Since acquiring the store, owner Shawn Frate and his wife also upgraded the point-of-sale equipment, installed a backoffice system, and added a second register to accommodate growing business.

According to Frate, while the store can’t be everything to everyone, focusing on cleanliness, customer service and good product selection enables Parks Feed and Mercantile to compete with chain stores nearby. It’s a place where customers are called by name and treated like family.

chain founded in 1985. Owned by Phil and Renee Carper, the company has grown to 17 locations across Indiana and Ohio, earning a reputation for clean stores, quality products and strong customer loyalty through programs such as Phil’s Preferred Card and Marathon Rewards.

What sets Phil’s apart is its deep commitment to its communities. Living up to its slogan, “Now That’s Convenience,” the company prioritizes “first on the street” programs and actively supports local suppliers and distributors, ensuring its offerings reflect the needs of the different neighborhoods it serves. Despite increasing competition from national chains, Phil’s remains grounded in its local-first approach.

Phil and his family are involved in every aspect of the business — from merchandising to day-to-day

Planet Mart

Mars, Pa.

No. of Stores: 4

Planet Mart is owned and operated by the Purvis family, whose third-generation oil business is approaching its 100-year mark. The convenience stores, which have been a part operations — reinforcing a hands-on culture that resonates with both employees and shoppers. Customers consistently point to friendly employees, quick in-and-out experiences and the visible presence of the Carper family as reasons they return.

That same spirit extends to philanthropy. Through its annual charity golf outing, the operator has raised more than $500,000 for Honor Flight of Northeast Indiana since 2018. By staying true to its roots, Phil’s One Stop continues to prove that local commitment can drive lasting success.

of Butler County since the 1980s, are proof that an operator doesn’t need to be big to be exceptional.

Planet Mart reflects the family’s long-standing commitment to consistency, care and doing things the right way. This philosophy is evident in the owners’ hands-on approach. They are closely involved in everything from store layout to the chain’s food program. Products are thoughtfully selected, shelves are meticulously maintained, and every detail reflects intention. A recent renovation enhanced flow and comfort while preserving the warm, welcoming feel.

Foodservice has become a key differentiator. Prepared fresh in its kitchens daily, the offering goes beyond typical convenience store expectations. The program has built a strong following, with customers not only returning for it, but also actively recommending it to others.

Planet Mart’s identity is further brought to life through Orby, its astronaut mascot. Featured throughout the stores in signage and merchandise, Orby also appears at community events and seasonal celebrations. His presence extends the brand and has helped Planet Mart become more than a place to shop — it is a meaningful part of the town’s shared experiences.

Raceway #6857

Lake Placid, Fla.

No. of Stores: 1

When Raceway #6857 opened along U.S. 27 in Lake Placid, the location was chosen with clear intent: to serve as a community crossroads for residents, commuters and travelers. The goal was to create a destination known for reliability, comfort and unexpectedly high-quality foodservice. That vision came to life through steady, disciplined execution.

Since its inception, the store owned by Kumar Pravin has evolved intentionally, using customer feedback to guide decisions. From menu updates to operational improvements, every step follows a simple principle: listen, execute consistently and raise standards over time. This approach enables organic growth while staying closely aligned with customer expectations.

Raceway #6857 is a trusted meal destination for the surrounding community. Through a partnership with Core-Mark, the store offers a diverse mix of authentic, on-trend foodservice, including Tru-Q BBQ, Contigo Taqueria, Latin Corner, fresh pizza and chicken wings.

The store plays a meaningful role in daily life beyond foodservice, too. Consistency, reliability and strong operational execution have made it a trusted part of the community’s routine, while participation in Raceway’s loyalty programs and a commitment to community impact further reinforce customer relationships. The retailer dedicates one fuel pump to giving back, supporting local causes such as Lake Placid High School athletics.

Rainbow Market Reno, Nev. No. of Stores: 9

Family-owned and -operated since 1982, Rainbow Market is led by a father-daughter team that reflects both continuity and evolution. The daughter oversees operations across northern Nevada, including the Reno area, while the father manages locations in southern Nevada, including Las Vegas.

This shared leadership model allows the company to remain deeply rooted in family values while adapting to the distinct dynamics of two different markets.

Competing against some of the largest fuel and retail brands in the region, Rainbow Market leverages a large-format store model. Designed to serve as a onestop shop, the stores feature an expansive product mix that includes extensive cooler space, beer caves and a broad assortment of food, beverage and retail items. Thoughtful promotions and bundled deals are regularly used to drive traffic and loyalty. Gaming is also available in all stores, creating a destination.

Another key differentiator is the company’s investment in integrated car wash operations. Modern facilities paired with car wash membership programs provide added value for customers while generating a steady, recurring revenue stream.

Rainbow Market’s success is rooted in its willingness to adapt, reinvest and listen closely to customer needs — all while staying grounded in the family values that built the business. For more than four decades, the retailer has proven that independence combined with smart strategy and hands-on leadership is a powerful model.

Tarzan & Jane Travel Centers

Tarzan, Texas No. of Stores: 4

Founded by two brothers who arrived in West Texas during the 2012 oil boom, Tarzan & Jane (T&J) Travel Centers was never built solely on fuel or traffic counts. Their focus was always food, hospitality and bringing people together. That vision began with a food truck in 2013, followed by a brick-and-mortar restaurant in Tarzan, Texas, in 2014. Those early steps laid the foundation for today’s four Tarzan & Jane Travel Centers, with two more in development.

Each location is guided by a consistent philosophy: growth should never outpace standards. The stores are designed to function as gathering places rather than purely transactional stops, with food programs and operations built for consistency, throughput and repeatability.

Innovation is practical and forward-looking. Leadership continuously evaluates layouts, systems and processes with scalability in mind, ensuring each new site reflects lessons learned. This disciplined approach supports thoughtful expansion without compromising execution.

Equally important is T&J’s commitment to culture and community. That focus shows up daily, from empowering employees to express individuality and celebrating them openly, to creating opportunities for customers to participate in shared celebrations.

By prioritizing hospitality, consistency and care, the brand has positioned itself as a reliable community anchor — a place where food, familiarity and fellowship intersect.

The G Spot Chicago No. of Stores: 20

Spearheaded by CEO Tiffany Fraley, InConvenience Inc is the women-led operating team behind The Goods Spot and The Gas Spot c-stores. The Chicago-based company formed in February 2024 following the bankruptcy-driven exit of two separate operators and quickly introduced its convenience and gas banners — collectively and playfully known as The G Spot.

While the branding is cheeky, the business is serious about its c-stores being reliable partners in each store’s community. The female-led team took personal experience into account when remodeling the acquired stores. Restrooms were designed to be easy to clean and spacious, with free menstrual products available next to the toilets. Gondolas are no taller than 54 inches, and forecourts and parking lots are well-lit for both convenience and safety. All stores are ADA-compliant.

Evoking a boutique aesthetic, each store

includes The Gathering Spot, an open sitting area where customers can enjoy their food or chat over coffee. Every store also features a community corkboard to pin up local event posters and showcase the Employee of the Month.

With 20 locations in urban Iowa and rural Missouri and Arkansas, InConvenience Inc tailors its corporate giving to the needs of each store’s community. Among its contributions last year, The G Spot was part of community parades, sponsored a car show and children's sports teams, and hosted in-store Toys for Tots bins and community angel trees.

The Point Convenience Valley Point, W. Va. No. of Stores: 2

Owner Hunter Haskiell opened the first The Point Convenience store while juggling long hours as a power plant operator and raising a young family. He would leave one job and head straight to the store, learning the business piece by piece. Today, The Point operates two locations and serves as both a dependable local business and community anchor.

The stores are known for made-to-order food that exceeds typical c-store expectations, including a popular house club sandwich prepared with freshly sliced meats and homemade pepperoni rolls, a West Virginia staple. Haskiell produces 10 to 20 dozen fresh pepperoni rolls daily across both locations, baking continuously to meet demand. Early on, he organized a fundraiser for a local child battling cancer, selling 27 dozen rolls in a single day and donating all proceeds to the family.

The Point serves as a gathering place. Locals stop in for coffee and conversation, businesses call in lunch orders, and ATV riders make it a regular stop. To better serve the community, the store offers delivery for nearly anything,

supporting elderly residents and busy workers alike.

Recently, The Point Convenience was named Best Convenience Store and Gas Station in Preston County, a recognition driven by customer votes and local support.

No. of Stores: 1

The Rock Store in eastern Oregon has been in the Simpson family for decades and part of the community for even longer, originally serving as a grocery store and town center during the Great Depression. Its name comes from the building’s distinctive exterior, constructed with natural stone and petrified wood from the surrounding area.

Recently added to the National Register of Historic Places, The Rock Store continues to blend tradition with innovation while strengthening its community ties. Today, owner Tyler Simpson is evolving the business while honoring its roots. Inside the original building, the store now features a 100% community-sourced grocery market, offering meat, dairy and produce from local suppliers. Customers can also purchase fishing licenses for the nearby rivers.

Recent upgrades include renovated bathrooms, improved parking and signage, new fuel dispensers with digital messaging, and a personalized loyalty program featuring the store’s mascot, Rocky. These projects are meant to help the Simpson family maintain their long- standing connection with the locale while improving the customer experience.

Expansion is approached thoughtfully. Demand for the store’s signature Upside-Down burgers led to the addition of an outdoor beer garden, patio and Tap House, creating a welcoming space for both locals and travelers. The Rock Store now regularly hosts live music, theme nights, tournaments and community gatherings, with free rentals available for local events.

The Store at Preston Preston, Ky. No. of Stores: 1

Located in the rural community of Preston, The Store at Preston is owned by Mike and Renee Cassidy, who go to great lengths to take care of their community.

“Life here is simple,” the couple wrote in their nomination form. “We take care of our community even if it's late at night and someone runs out of fuel. We live close by, so we come in and fill their tanks for we don’t want anyone to be cold.”

The Store, as it’s known to locals, has the distinction of being Preston’s oldest country store, operating since 1927. Meeting the needs of its community means having a hitching post for its Amish customers for their horse and buggies, and handling feed as well. The business also sells and fills propane tanks, offering cheaper prices than other retailers in the area. Additionally, The Store has the only deli meat counter in the county and serves up homemade sandwiches.

Throughout the year, the Cassidys use their property to host many community events — all of them free to attend. The Store is the heart of Preston Court Days, a festival held each October. Last year, it hosted more than 2,100 vendors and drew 175,000-plus people. Other recent events include a veterans celebration, and a four-day Downhome Gospel Singing concert series.

The Rock Store Nyssa, Ore.

Ute Mountain Travel Center

Towaoc, Colo.

No. of Stores: 1

From local residents and neighboring communities to truck drivers and passing travelers, Ute Mountain Travel Center creates a space where everyone feels welcomed and taken care of.

Operated by the Ute Mountain Tribe, the store is thoughtfully designed to serve many needs in one stop. It offers everyday essentials, along with dedicated merchandise for truck drivers, fun and unique items for travelers, local community artwork and authentic Ute tribal souvenirs. The site also features a food court, lounge areas, an arcade and a laundromat. Customers consistently choose Ute Mountain Travel Center over competitors because it simply offers more.

Customer service is also one of the strongest reasons people return. The employees treat customers like family, which makes every visit feel personal and welcoming. Still, the retailer is always looking for ways

to improve. From rotating new merchandise to introducing fresh food programs, the team embraces ideas that keep the business relevant.

Giving back is of great importance to this independent operator. Ute Mountain Travel Center regularly supports food banks, participates in Toys for Tots, and operates an elders assistance program for the Towaoc community. This past Christmas, the store went above and beyond by hosting a Santa event and donating approximately 400 toys to the kids who attended.

WOW! Kitchens and Gas

Walled Lake, Mich.

No. of Stores: 10

Founded more than 30 years ago, WOW! Kitchens and Gas has remained proudly independent while steadily evolving to meet the needs of its customers. Through strong leadership, operational excellence and customer loyalty, what began as a local operation has grown into an 11-store network across metro Detroit and the Toledo

area, with more state-of-the-art locations in development.

WOW! stores feature cutting-edge interior design with premium lighting, modern flooring and contemporary signage. Its merchandise strategy centers on quality and variety, and the retailer competes aggressively on price by offering "WOW! Prices" through its loyalty program. Members get 4 cents off per gallon on every fill-up, along with access to exclusive in-store deals on everyday purchases such as snacks, beverages and cigarettes. Looking ahead, WOW! is implementing drive-thru service and touchscreen kiosk ordering systems.

To make a meaningful difference beyond its storefronts, the chain actively supports local school districts and high school athletic programs, providing both sponsorships and volunteer time, and is an official partner of St. Jude Children's Research Hospital.

WOW! represents the best of independent convenience retail: innovative enough to compete with major chains, but local enough to deeply understand its communities, its nominator said.

Zelmo's Zip In Columbus, Ga. No. of Stores: 10

Zelmo’s Zip In was built on the belief that convenience retail can be more than transactions and turnover. In an industry often defined by thin margins and constant churn, the 10-store chain has chosen

a different path: investing in people, leadership and long-term culture.

That commitment is evident in how Zelmo’s develops its teams. Frontline team members are encouraged to see themselves not just as employees, but as future leaders with clear pathways to advance. The company has implemented structured onboarding, mentorship programs and internal leadership academies to prepare employees for growth before they step into new roles.

Zelmo’s also offers employee recognition programs, retention initiatives and education support, including GED and tuition assistance, along with an expanding suite of wellbeing benefits. The philosophy is simple: when employees feel valued and supported, they stay — and deliver better customer service. The impact of this approach is visible every day as customers are greeted by familiar faces and the stores feel steady rather than chaotic.

Community engagement is also central to Zelmo’s identity. Through partnerships with local organizations, food banks and community initiatives, the company demonstrates its belief that when communities thrive, businesses do, too. By prioritizing its people and its communities, Zelmo’s has built a business that is both profitable and deeply human. CSN

Finding the Sweet Spot

While cigarette promotional activity is stable, nicotine pouches are seeing a lot of action

By Renée M. Covino

PROMOTION. That’s been “the big narrative” recently in the tobacco and nicotine category, according to Bonnie Herzog, managing director at Goldman Sachs.

Various manufacturer marketing strategies, including price discounts, promotional allowances and point-ofsale (POS) advertising, are playing their part in shaping the future of adult nicotine and tobacco consumption.

Recently, cigarette promotions have remained stable, while e-cigarette promotions have decreased and nicotine pouch promotions have increased, according to Herzog. “The oral nicotine pouch category is seeing higher promotions as manufacturers rush to gain share as the category continues to experience high growth,” she stated.

Philip Morris International (PMI) recently stepped up promotional efforts around its Zyn nicotine pouch product and offered a free can of Zyn during the month of September last year with a tobacco or nicotine product purchased at specific retail partners.

The promotion turned out to be “broadly successful” according to retailers who participated in Goldman Sachs’ third quarter 2025 “Nicotine Nuggets” survey, Herzog relayed. It drove traffic, basket size and potentially brought in new consumers to the brand. “It sounds like more retailers are allocating space to Zyn this year,” she added.

“Right now, investors are really myopic and focused on Zyn’s performance.”

Race to the Bottom?

After analyzing this and other data, Herzog believes promotional activity for top brands in the nicotine pouch category will increase and likely continue through the year.

“Many retailers have been asking me, ‘Is this a race to the bottom?’ and I certainly hope not,” she said. Significantly lower prices and a potential race to the bottom are not what manufacturers are after, according to Herzog, noting that category leaders will want to make sure they create value for the category and keep premium products as just that.

“We saw a race-to-the-bottom mania in vaping products a decade ago that was recently occurring in white nicotine pouches. We’ve seen when heavily discounted products go back off promotion to regular retail price, their volumes fall off dramatically,” cautioned Matthew Hanson, chief growth officer at Black Buffalo, the Chicago-based maker of smokeless tobacco alternative products. “When adult consumers are trained to seek the lowest absolute price and not the best value — as measured by quality, experience, brand and price — retailers ultimately suffer.”

But that is not what is happening here, according to PMI. “Promotions are one tool among many that we use to introduce existing

“The high prices perceived by consumers remains one of the biggest deterrents to convenience store purchases, making value-based promotions particularly important.”

— David Krivoshik, Cadent Consulting Group

21-plus adults who smoke to smokefree alternatives — especially those who are curious but haven’t tried our brands before,” PMI U.S. spokesperson Sam Dashiell told Convenience Store News. “We also invest in a range of direct-to-consumer programs designed to support legalage consumers of traditional tobacco products as they explore and transition to better alternatives.”

As for Zyn specifically, Dashiell relayed that the company is encouraged by the strong momentum around the product and the continued growth in switching current legal-age adults who smoke to the nicotine pouch category.

“Because many adult nicotine consumers use more than one product type, it’s critical for us to understand pricing dynamics across the full nicotine landscape,” he explained. “We keep a close eye on how other brands approach pricing and promotions, but our mission remains the same:

we’re committed to a cigarette-free America and leading that transition in the U.S.”

A Value-Added Approach

To maximize profit and preserve nicotine margins, Hanson maintains that retailers should avoid excessive discounting — such as using promotional dollars from manufacturers to buy down retail prices — which ultimately devalues the product in the eyes of the consumer. Instead, he is in favor of value-added promotional strategies that engage adult consumers to increase loyalty, trips and basket size.

Nicotine pricing and promotions should focus on value, incremental sales and basket-building rather than deep discounting, agrees David Krivoshik, manager of business analytics at Wilton, Conn.-based Cadent Consulting Group, noting that convenience trips for tobacco and nicotine products have been declining. “With trip declines, basket building is a key tonic to bolster dollar sales,” he said. “Additionally, across the CPG landscape, consumers have increasingly shifted toward value-oriented purchasing, often favoring multipacks over single units.”

Krivoshik observed that promotions surrounding bundles and multipacks are driving volume while addressing price sensitivity. “The high prices perceived by consumers remains one of the biggest deterrents to convenience store purchases, making value-based promotions particularly important,” he continued. “Education and clarity around product options can also help consumers make more informed choices within constrained budgets.”

Josh Harrison, executive vice president of sales at Swisher, said the company recognizes that manufacturers are in a good position to strengthen performance in the category by continuing to apply revenue growth management principles that balance pricing and promotion to maximize topline results.

“A clear understanding of consumers’ price sensitivities enables the development of price pack architectures that present shoppers with meaningful choices across tiers,” he said. “At the same time, we have numerous opportunities to collaborate with our retail partners on promotional strategies designed to meet a range of objectives — from building awareness to driving trial to reinforcing loyalty.”

Technology’s Influence

Technology is playing an increasingly influential role in tobacco and nicotine

“The oral nicotine pouch category is seeing higher promotions as manufacturers rush to gain share as the category continues to experience high growth.”

— Bonnie Herzog, Goldman Sachs

promotions, according to Harrison, who explained that advances in computing power and data analytics have opened the door to more sophisticated tools for both retailers and manufacturers.

“Mobile apps have evolved into powerful engagement platforms, enabling retailers to connect with shoppers, deliver targeted promotions, and introduce complementary products with far greater precision,” Harrison pointed out.

In-store communication also has benefited from rapid innovation. “Digital POS signage, for instance, now offers dynamic, customizable messaging that can be updated instantly, providing retailers far more flexibility in how they educate and influence consumers at the point of purchase,” he explained.

Technology is the force behind attracting loyal adult consumers to the category, Black Buffalo’s Hanson believes. “Leading retailers focus on building strong loyalty program

participation among adult consumers and use those programs to deliver relevant, compliant offers that enhance the shopping experience and support informed purchasing decisions,” he said.

Retail media networks in c-stores are another key part of the promotional technology stack, according to Hanson. “Not only do retail media networks occupy premium real estate inside and outside of the store, the best ones further leverage compliant data sources and intelligence to drive informed adult consumer decisions at the backbar — supporting clearer product differentiation and consumer education,” he noted.

PMI’s Dashiell, too, relayed the increasing role technology is having on effective promotions for the benefit of tobacco and nicotine consumers.

“At the core, our strategy is to convert legal-age adults who would otherwise continue to smoke to better alternatives,” he told CSNews. “Everything we do — from developing new products to how we market and promote them — is shaped by insights from adult consumers. Technology is part of that toolkit, not as a shortcut but as a way to connect meaningfully and responsibly with the right audiences at the right time.” CSN

Future-Proofing Your Foodservice Operations

Innovative equipment and digital solutions are evolving rapidly in the present, but retailers must consider the long-term potential of their investments

By Angela Hanson

CONVENIENCE STORE operators that want to make long-term investments in their future don’t need to choose between a highquality foodservice menu or cutting-edge technology. More than ever, technology serves as a critical support pillar of the foodservice category.

However, the rapid change in tech innovation today means that c-store operators need to do their research and plan for how to best incorporate new equipment and digital solutions into their foodservice programs not just to meet current needs, but for lasting success as well.

Optimal results come from making technology part of the foodservice development conversation from the start. At Savannah, Ga.-based Parker’s Kitchen, known for its Southern-inspired fresh food and its embrace of bold innovation, technology has a voice in virtually every conversation at the company “because Parker’s treats technology as a partner, not an afterthought,” explained Scott Smith, vice president of IT at Parker’s Kitchen, the large chain gold medal winner in Convenience Store News’ 2025 Technology Leader of the Year Awards.

Optimizing its operations and delivering seamless in-store experiences for its customers is a top priority. Among the tech

solutions that help the retailer achieve this are its proprietary SmartKitchen AI-enabled technology that predicts demand for menu items and reduces food waste, and the Parker’s Rewards loyalty app where customers can order the retailer’s award-winning food with a quick tap and pay via their smartphone.

“At Parker’s, technology is a continuous engine for better customer experiences,” Smith said.

Whatever a chain’s footprint size or category plans might be, c-store operators should seek to leverage technology in ways that best fit their foodservice goals for the nearand long-term.

“The biggest opportunity lies in technology that adapts to the retailer’s operational reality, reduces cognitive load on store teams, and ensures that fulfillment feels intuitive and consistent for both staff and customers,” said Adit Gupta, cofounder and CEO of Philadelphia-based Lula Commerce, which connects a retailer’s in-store systems, pricing and operations for a unified experience.

As for what’s most in demand, Gupta sees Lula’s retailer partners beginning with technology that simplifies operations, such as order aggregation, and moving on to systems that offer richer data and deeper analysis. “As retailers mature, they quickly realize that digital commerce is not a set-and-forget channel. Sustained growth requires visibility and control,” he said.

Translating Insights to Action

Earlier this year, CSNews released its 2026 Forecast Study and half of participating retailers said they plan to add

more prepared food SKUs in 2026 and just under half plan to add more square footage for the category. As they expand, retailers are investing in solutions that streamline all aspects of foodservice management, leading to increased efficiency.

“There are early adopters and there are wait-and-seers,” said Wynne Barrett, cofounder and vice president of business development for Supplyit by Jera Concepts, a Hopkinton, Mass.-based fresh food management platform that helps retailers run their operations more efficiently. “The early adopters have found success with solutions like ours, so now the wait-andseers can feel comfortable investing in solutions like Supplyit. Because retailers want structure around their foodservice program and to gain transparency into its store level or commissary execution, we anticipate a busy year.”

In today’s competitive environment, data is key to effective foodservice management. However, “data is only valuable if it leads to action and for many retailers, especially smaller operators, the challenge isn’t lack of data but knowing where to focus,” said Gupta.

He recommends retailers anchor analytics to the outcomes that matter most to them: sales growth, operational reliability and the customer experience.

“Reporting should answer simple questions like: Where am I losing orders? What is underperforming relative to similar stores? What issue, if fixed this week, would have the biggest impact?” he advised. “If a dashboard doesn’t clearly point to a decision, it’s noise.”

According to Gupta, insights also require context as the same metric can mean very different things depending on store format, volume or staffing model. Insights should be distilled into a short, prioritized action list that turns analytics into execution.

“The most effective approach combines technology with guidance. Whether through automated recommendations or a dedicated account manager, retailers benefit when insights are translated into proven, repeatable initiatives,” he said. “These initiatives are designed to solve specific problems, such as increasing conversion, reducing cancellations or improving order reliability, rather than asking operators to interpret the data from scratch.”

The goal, he explained, should not be more data, but rather finding clarity in the form

“Data is only valuable if it leads to action and for many retailers, especially smaller operators, the challenge isn’t lack of data but knowing where to focus.”

— Adit Gupta, Lula Commerce

of fewer metrics, clearer priorities and concrete next steps to drive measurable results.

Exploring the Role of AI

No discussion of the future of foodservice technology would be complete without a mention of artificial intelligence. Tech suppliers continue to make big investments in this area. In fact, NRF: Retail’s Big Show debuted its first-ever AI Stage at this year’s event.

“The conversations are all AI, AI, AI and what the opportunities are for its use. Machine learning, a subset of AI, continues to grow, and we continue to expand its use where it makes sense,” said Barrett, noting that in the convenience retail environment, AI doesn’t serve customers, but it is used to help plan how to better take care of customers.

“Everyone is focused on AI and believes or is hoping it will help solve their problems. That said, labor is human, product is product, and physical plants are physical plants,” he stated. “AI may help understand how these things are performing and may help provide better teaching tools or guidance or transparency into execution, but it is still up to employees to execute and management to teach when

necessary. We are worried that management will think AI can replace human interaction — it won’t!”

Industry experts caution that one danger of AI as the next technological breakthrough is that retailers who want to use it to enhance their foodservice operations may not have the technical knowledge to distinguish between what is currently real and useful vs. what boils down to persuasive buzzwords from vendors that are more focused on making a sale.

“Retailer skepticism around AI is reasonable and in many cases, it has less to do with the technology itself and more to do with how it’s being sold,” Gupta said. “Many vendors are marketing ‘AI-native’ or ‘AI-powered’ solutions without clearly explaining what the system actually does today vs. what might be possible years from now. For operators without deep technical backgrounds, that gap creates risk.”

To combat this, he suggests retailers reframe their questions away from buzzwords and toward outcomes. For example, a retailer might ask: What specific problem does this solve for my stores this month? What manual work does this eliminate or reduce today?

It is a red flag if a vendor can’t point to a concrete, repeatable use case that improves sales, reduces errors or saves labor right now, Gupta warned.

“The most effective way to apply AI today is to focus on high-effort, low-complexity work. These are tasks that don’t require deep judgment but consume significant time and attention from store teams or operators,” he added.

Monitoring store uptime, detecting pricing or inventory mismatches, flagging abnormal drops in orders, handling routine customer issues or producing weekly performance summaries are areas where AI can excel because they involve pattern recognition, repetition and fast response.

In these relatively early days of AI, it is important to remember that vendors operating in this space today are not necessarily the ones that will succeed, Barrett pointed out.

“I heard an expert saying that the first-to-market companies who are out there now may not be the ones left standing. If you can think [back] to a time when AOL, Compuserve, Netscape and Prodigy were all that for email and internet access — where are they today?” he said.

“Anyone who says their tech solution is foolproof is just wrong. We are human and we are flawed and our strength is that we know it,” he said. “If I were a retailer, I would search for tech companies that want me to grow with them,” Barrett concluded. CSN

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HOLDING STEADY IN UNSTEADY TIMES

Convenience store shoppers are maintaining their usual habits despite economic uncertainty

By Angela Hanson

IS NO NEWS GOOD NEWS? For convenience store operators in 2026, this might just be the case. Compared to a year ago, shoppers are largely visiting c-stores at the same rate, influenced by the same factors and choosing the same brands, resulting in a fairly stable customer base.

This level of stability becomes more impressive when factoring in the geopolitical and economic uncertainty that has some Americans on edge. According to the findings of the 17th annual Convenience Store News Realities of the Aisle Study, which surveyed more than 1,500 consumers who shop a c-store at least once a month, the percentage who expect their household’s financial situation to be much or somewhat tighter this year increased 4 points to 22%, while the percentage who predict significant or slight improvement dropped 7 points to 46%.

Additionally, while the overall percentage has fallen, nearly half of study participants still report noticing more price increases

Preferred Type of Convenience Store

Factors That Influence a Convenience Store Visit

Higher-income shoppers favor chain stores as 73% of these respondents indicate this preference.

at c-stores compared to a year ago. And when asked what a positive shopping experience means to them, 54% of respondents cite the price of products. This factor is even more important for Generation X (55%) and baby boomer shoppers (62%).

Despite lingering price sensitivity, 72% of study participants say they shop at a convenience store once a week or more; the mean number of trips per week is 2.2, holding steady from last year’s study. Black shoppers, as well as millennials and Gen Z, are more frequent visitors, while boomers are the most likely to report they’re visiting c-stores less. Overall, nearly two-thirds of c-store shoppers say they’re frequenting the channel about the same as they did last year.

In addition to maintaining trip frequency, convenience shoppers remain brand loyal, as 81% say they typically visit the same c-store brand each time — with female shoppers (84%) being especially brand loyal. Of those who frequent the same brand, 86% also typically visit the same c-store location each time. Lower-income shoppers in particular are location loyal.

Interestingly, this year’s study revealed that the preference for chain convenience stores is growing, with 61% of surveyed shoppers reporting they prefer chains over independents, up 4 points year over year. In particular, higher-income shoppers favor chain stores as 73% of respondents in the group indicate this preference. Gen Z and millennial shoppers are more likely than older generations to prefer doing business at independent stores.

The Art of Influencing

When it comes to compelling shoppers, a loyalty program is the top factor respondents say have influenced their decision to visit a particular c-store (cited by 29%), followed by a gas price app (27%) — the latter of which is particularly valuable to shoppers who live in the South. Word of mouth (22%), coupons (16%) and mobile app offers (15%) round out the top five influences.

Retailers that want to appeal to millennials should consider leveraging technology-forward marketing tools, such as mobile app offers, social media promotions and promotional text messages. Offering delivery and order

ahead and pickup also appeal to the group.

Getting customers onto the lot is only the first step; getting them from the fuel pump into the store is another endeavor. Among c-store shoppers who report buying both gas and in-store items at least monthly, only 33% say they make an in-store purchase every time or almost every time. The good news is that just 14% say they rarely or never buy an in-store item.

Food and beverages remain the top draws to get fuelers inside the store: 55% cite feeling hungry/thirsty as the top factor that compels them to make an in-store purchase. Loyalty programs and mobile app promotions (both at 19%) are also influential, especially with the younger generations. Gen Z and millennials are more likely than older generations to say they’re influenced by mobile app promotions and coupons dispensed from the pump.

Regardless of what gets them into the store, their overall experience will determine whether they choose that

Only 33% of c-store fuelers make an in-store purchase every time or almost every time.

Aspects That Influence Decision to Go Into Store During Fuel Trip

Was feeling hungry/thirsty

Frequent buyer/loyalty programs

Mobile app promotions/deals

Promotional signage

Banners/window signs

Gasoline nozzle display ads

Car wash promotions Video displays on pump

to order by mobile Ability to order at the pump

Employee

Self-checkout

Availability

Performance Ratings for Convenience Store Shopped Most Often

Gen Z shoppers give higher scores for a store’s look and feel and it being “fun to shop.”

store again. Nearly half of respondents (47%) say the shopping experience is very important/important in choosing which store they visit, while 29% say it’s moderately important.

When asked to rate the convenience store they frequent most often, shoppers award high marks for what c-stores do best: give customers what they want and get them on their way quickly. Nearly seven in 10 study participants say the store they shop at most often is excellent or very good for general convenience, while 66% say the same for speed of shopping. Respondents also award high marks for store cleanliness, store organization and needed products being in-stock.

At the same time, practical attributes aren’t the only things that matter. Gen Z shoppers in particular like some frill. They are more likely than all the other generations to give high scores for a store’s look and feel and it being “fun to shop,” indicating they choose a c-store just as much for the experience it delivers as the products and services it offers.

Areas that receive lower scores from shoppers — signaling room for improvement — include the price of products at c-stores and their willingness to embrace cutting-edge technology. CSN

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Still Innovating After 50 Years

PARKER’S KITCHEN recently kicked off its 50th anniversary festivities with a grand-opening celebration at the retailer’s new convenience store in Port Wentworth, Ga.

Located on Highway 30 in the heart of the city, the Port Wentworth store is the chain’s first PK2 prototype. Boasting a larger store design with an angled food area, bigger beer cave and deeper store footprint, the PK2 prototype is designed to provide an elevated customer experience, delivering on the Parker’s Kitchen brand promise of fast, fresh and friendly service.

This store is also the first Parker’s Kitchen location to offer the retailer’s new made-to-order beverage program in partnership with Botrista, an automated beverage technology company founded by a former Tesla engineer. Customers can enjoy made-to-order iced coffees, frozen coffees, smoothies, boba chillers and energy drinks, available in a wide range of flavors.

With 6,065 square feet of retail space, the Port Wentworth store features a dedicated foodservice area as well, which includes a hot bar with convenient electronic kiosk ordering, indoor dining and grab-and-go food options.

Fresh, hot, Southern-inspired Parker’s Kitchen food is served up Monday through Friday from 4 a.m. to 7 p.m., and Saturday and Sunday from 5 a.m. to 7 p.m. The entire menu is handcrafted onsite by local chefs using the freshest ingredients.

“We want to be a great neighbor and are deeply honored to serve the local community,” said Greg Parker, the company’s founder and executive chairman, who was the recipient of Convenience Store News’ Retailer Executive of the Year award in 2025. “At Parker’s Kitchen, we have a powerful commitment to the communities where we operate stores and want to be the best place to work, as well as the best place to shop.”

Based in Savannah, Ga., Parker’s Kitchen is currently expanding into new markets such as Jacksonville, Fla., and Columbia, S.C., and plans to open 17 new stores this year.