I.T. FOR THE AMBITIOUS
We support your business with a focus on continuous improvement in the following areas:
Resolution time
Welcome to Enhanced PERSONAL, PROFESSIONAL, AWARD WINNING IT SUPPORT.
Response time
Satisfaction score
enhanced.co.uk | 01202 308000
At Enhanced, we use our experience and industry knowledge to help you reach your potential through IT.
We get to know our clients, their businesses and ambitions in order to recommend tailored solutions, implement changes and provide award winning support. We believe that it is essential to deliver a personalised service to make sure your IT works for you. This means that our committed and friendly team will have a full understanding of your objectives, network, preferred working methods and can offer the best possible advice.
Important Contacts
“The team dynamic has been amazing. Nothing has been too much trouble and I can’t speak highly enough of Enhanced who got us to where we are today.”
Jade Barber, CCO Mar-Key
Other Contacts
Quotations and New Enquiries
Please speak with your Account Manager, or
E: marketing@enhanced.co.uk
Billing Enquiries
E: accounts@enhanced.co.uk
Feedback
E: feedback@enhanced.co.uk
enhanced.co.uk | 01202 308000
Our Customer Support Portal allows you to raise new support tickets in a matter of minutes. Technical issues, application support and user requests can all be submitted to our Support Team via the portal. You can also view your active and closed tickets to monitor ongoing progress.
us 01202 308001
Our Service Level Agreement
We will work to the following SLAs for items that are classified as support incidents.
Priority 1
Description
Major System Outage, impacting a large number of users or mission critical application.
Impact
Entire business or site with no workaround available .
Priority 2
Description Reduced system availability or system performance.
Impact
Group of users or single user with no workaround available.
Priority 3
Description General support issue, usually impacting a single user or non critical application.
Impact
Single user with viable workaround available.
Priority 4
Description Non-Critical, usually a change request or configuration change.
Impact None
Response Times: 30 mins Fix Time: 4 hours
Response Times: 1 hour Fix Time: 8 hours
Response Times: 4 hour Fix Time: 24 hours
Response Times: 24 hour Fix Time: 5 Days
| 01202 308000
Additional Services
Delivering Microsoft IT Systems & Services to support business growth.
& Consultancy
Contact us on 01202 308000 or speak with your Account Manager to find out more.
“The main benefit of trading with Enhanced is being able to take back control of the business.”
Graham Harts, Managing Director of Harts of Stur
enhanced.co.uk | 01202 308000
Meet The Solutions Team
JOSIE WESTON
Service Delivery Manager
Area of Expertise: Customer experience and continuous improvement.
Favourite aspect of the job: The People! Working with the amazing Enhanced team and diverse customers. The variety of challenges makes each day unique and rewarding.
Talk to me about: How you feel about Enhanced and the service we provide, tv series and book recommendations… and what you’re having for dinner tonight.
Fun fact about me: By day, I’m a Service Delivery Manager at Enhanced; by night, I’m a travel agent for friends and family, planning trips with just a date, budget, and destination!
JOSHUA WHEELER Support Manager
Area of Expertise: Azure infrastructure and managing our exceptional Support team.
Favourite aspect of the job: Leading a great team, tackling new challenges, and finding ways to make IT feel less stressful and more empowering.
Talk to me about: Cloud infrastructure, process improvement or gaming (if you’re up for a fun chat!)
Fun fact about me: I’m all about collecting memorable experiences. I’ve travelled up Table Mountain, been indoor skydiving in 3 different countries (I’ve not had the courage to do the real thing yet!) and cruised through the Everglades in Florida - where I even held a baby crocodile.
PAUL WARWICK
Solutions Architect
Area of Expertise: ERP Accounting Systems and Payroll.
Favourite aspect of the job: No Day is ever the same, I to get my teeth into an interesting support query.
Talk to me about: Any support issue, and I will try to resolve it.
Fun fact about me: You will often hear me singing in the background, however, I am not very good!
PHIL MOOREY
Solutions Architect
Area of Expertise: Highly experienced in all areas of Business Central, with expertise in ERP, MRP, and business processes.
Favourite aspect of the job: Streamlining operations and identifying efficiencies within customer workflows that truly make a difference.
Talk to me about: Anything related to Business Central, ERP/MRP systems.
Fun fact about me: I’m a lifelong Yeovil Town FC supporter and have a passion for all things sport.
CANDICE EDWARDS
Solutions Consultant
Area of Expertise: Finance and reporting.
Favourite aspect of the job: Helping clients improve their financial reporting and processes by delivering solutions that truly meet their needs.
Talk to me about: Finance, reporting, and how Business Central can support smarter decision making. Fun fact about me: Outside of work, I’m all about the gym, paddle boarding, and discovering new places.
TIINA WARD
Solutions Support Consultant
Area of Expertise: Finance, payroll and general
Business Central support
Favourite aspect of the job: Getting to know all our lovely customers and always learning something new.
Talk to me about: Anything and everything. Favourite topics these days include children/parenting, new music and travelling.
Fun fact about me: I am an accidental immigrant. I came for a late gap year in my twenties and never intended to stay for very long. That was more than ten years ago now.
BAILEY WOODHEAD
Solutions Support Consultant
Area of Expertise: Technical expertise in customer systems and support.
Favourite aspect of the job: Supporting Business Central users by troubleshooting issues and delivering effective resolutions.
Talk to me about: Technical support and troubleshooting. I’m always up for a chat about gaming too.
Fun fact about me: I’m a proud late ‘90s baby who grew up surrounded by gaming consoles and never stopped playing!
LUKE BROWN
Solutions Support Consultant
Area of Expertise: Business Central and XML word reports.
Favourite aspect of the job: Working with the team and learning new techniques to help with tickets.
Talk to me about: Anything Business Central or F1 related.
Fun fact about me: In secondary school I competed in county trials in the 200M sprint.
Unit 3 New Fields, Stinsford Road, Poole, Dorset, BH17 0NF
info@enhanced.co.uk 01202 308 000 enhanced.co.uk