Meet the Enhanced Solutions Team

I.T. FOR THE AMBITIOUS

enhanced.co.uk | 01202 308000

Welcome to Enhanced We support your business with a focus on continuous improvement in the following areas: Resolution time

Response time

Satisfaction score

enhanced.co.uk | 01202 308000

At Enhanced, we use our experience and industry knowledge to help you reach your potential through IT. We get to know our clients, their businesses and ambitions in order to recommend tailored solutions, implement changes and provide award winning support. We believe that it is essential to deliver a personalised service to make sure your IT works for you. This means that our committed and friendly team will have a full understanding of your objectives, network, preferred working methods and can offer the best possible advice.

PERSONAL, PROFESSIONAL, AWARD WINNING IT SUPPORT.

Important Contacts

“

“The team dynamic has been amazing. Nothing has been too much trouble and I can’t speak highly enough of Enhanced who got us to where we are today.”

Jade Barber, CCO Mar-Key

Other Contacts Quotations and New Enquiries Please speak with your Account Manager, or E: marketing@enhanced.co.uk Billing Enquiries E: accounts@enhanced.co.uk Feedback E: feedback@enhanced.co.uk enhanced.co.uk | 01202 308000

Our Customer Support Portal allows you to raise new support tickets in a matter of minutes. Technical issues, application support and user requests can all be submitted to our Support Team via the portal. You can also view your active and closed tickets to monitor ongoing progress.

Customer Portal helpdesk.enhanced.co.uk Call us 01202 308001 Option 1: Applications (Dynamics 365 & Pegasus Opera) Option 2: Technical (IT Support)

Email us support@enhanced.co.uk

Our Service Level Agreement

We will work to the following SLAs for items that are classified as support incidents.

Priority 1

Priority 2

Priority 3

Priority 4

Description Major System Outage, impacting a large number of users or mission critical application.

Description Reduced system availability or system performance.

Description General support issue, usually impacting a single user or non critical application.

Description Non-Critical, usually a change request or configuration change.

Impact Entire business or site with no workaround available .

Impact Group of users or single user with no workaround available.

Impact Single user with viable workaround available.

Impact None

Response Times: 30 mins Fix Time: 4 hours

Response Times: 1 hour Fix Time: 8 hours

Response Times: 4 hour Fix Time: 24 hours

Response Times: 24 hour Fix Time: 5 Days

enhanced.co.uk | 01202 308000

Additional Services

Delivering Microsoft IT Systems & Services to support business growth.

Technical | IT Support

Managed Services & Consultancy

Cloud

Security

Networking

Training

Compute & Storage

Application | Software Solutions

Enterprise Resource Planning ERP

Material Requirement Planning MRP

Contact us on 01202 308000 or speak with your Account Manager to find out more.

Customer Relationship Management CRM

“

Business Intelligence

Power Platform

“The main benefit of trading with Enhanced is being able to take back control of the business.”

Graham Harts, Managing Director of Harts of Stur

enhanced.co.uk | 01202 308000

Meet The Solutions Team

PAUL WARWICK Solutions Support Manager Area of Expertise: ERP Accounting Systems and Payroll.

Favourite aspect of the job: No Day is ever the same, I to get my teeth into an interesting support query.

Talk to me about: Any support issue, and I will try to resolve it.

Fun fact about me: You will often hear me singing in the background, however, I am not very good!

TIINA WARD Solutions Support Consultant Area of Expertise: Payroll and CRM Favourite aspect of the job: Getting to know all our lovely customers and always learning something new.

Talk to me about: Anything and everything. Favourite topics these days include children/parenting, new music and travelling.

Fun fact about me: I am an accidental immigrant. I came for a late gap year in my twenties and never intended to stay for very long. That was more than ten years ago now.

KELLY TURNER Solutions Support Consultant Area of Expertise: Payroll and accountancy issues.

Favourite aspect of the job: The variety and building relationships with customers and their business needs.

Talk to me about: Microsoft Dynamics 365 Business central, Opera 3.

Fun fact about me: I love to Kayak in my spare time and I once did a Kayak rolling course, never again…

ALEX DREW Solutions Support Consultant Area of Expertise: Business Central/JET Reports.

Favourite aspect of the job: Everyday is a school day, always trying to learn new skills and each day has a different challenge.

Talk to me about: Absolutely anything! I am always here if anyone ever needs me.

Fun fact about me: I am a UEFA B football coach so can coach up and help up to the level of Semi Professional.

Unit 3 New Fields, Stinsford Road, Poole, Dorset, BH17 0NF info@enhanced.co.uk 01202 308 000 enhanced.co.uk