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Issue 9

Hotelier & Hotel Design Magazine

Frameless Showers and Glass Screen Design from Glasstrends

Featuring - St Mawes Retreat, Hotelympia, People Attract People, plus much more...



c o l l e c t i o n

No more grout!

Simply wipe clean Long life-span


Fit in /3 of time taken to tile

multiPANEL waterproof wall panels are the ideal alternative to tiles for hotel bathrooms. Say good-bye to unsightly mould, cracked tiles, and expensive re-tiling work! The laminate face on the 8’ x 4’ plywood core panels leaves nowhere for mould to gather, whilst providing


+44 (0)131 337 6262

Issue 9

Contents 8


Glasstrends St Mawes Retreat People Attract People Business & Legal


Contact Us Steven Riley


Publication Manager 01843 570944

Claire Foster

Advertising Executive 01843 580862

Jeremy Tring


Barry Perrin

Barry Perrin 119 Longfields Ongar Essex CM5 9DF T: 01992 611415

Hotelier & Hotel Design - Issue 9

lighting and interiors


Economic Bathroom Refurbs for Long Lasting Luxury! O

ver the past ten years, laminate wall panels have become an increasingly popular alternative to tiles in bathrooms and showers. There are the obvious practical reasons for this; no grouting … nowhere for mould to gather … longer life-span … quicker to install... However, advances in laminate technology over recent years have seen a shift from a plastic appearance to

Travelodge over an 11,000 room refurbishment. offers endless possibilities for hotel interiors including cubicle systems, lockers and more. range of vinyl planks and tiles which either interlock or adhere to one-another, rather than being bonded to the

the imagination of over 100,000 home owners a year. and comfortable underfoot, and like our wall panels, save More and more hotel owners and buyers are now realising the cost savings generated by the speed of installation – a bathroom can be refurbished in one day and ready to sell the same night - while cleaning staff can turn around rooms more quickly, as they are not spending time cleaning grout.

Hotelier & Hotel Design - Issue 9

distributes a wide range of wall panelling solutions to


a 9mm WBP plywood core which boasts the precisely seamless, watertight connection between panels. Tried panels are often used in leisure changing areas as well as bathrooms. Where space, time and budget are all limited, our range of 3mm thick solid laminate panels can be bonded over tired tiles, eliminating the cost of removing tiles and

Visit or contact us on can contribute to making your hotel a home from home … and save you money!

At Novellini we understand that you desire something more individual than just a shower room. That’s why we created a comprehensive Wetroom and Glass brochure that features a range of both stylish and practical solutions. Our Wetrooms offer all the benefits of a walk in shower, combined with the protection offered by a shower screen or enclosure, allowing you to create a contemporary, luxurious feel to any bathroom. Using the available space in an efficient and uncluttered manner allows you to create a truly individual showering experience, limited only by your imagination. | Click here to download our brochure

Hotelier & Hotel Design - Issue 9

Introducing our new Wetroom & Glass Options





Garpa has a range of collections for the hospitality sector that respond to the trends discussed. Images clockwise from below right: Mino, Porto, Clifton lounge, Sunbed, Oktav, Cape Coral.

Exterior contract furniture in 2014: flexible and unconventional With Sleep and The Independent Hotel Show still fresh in the design community’s memory, it’s a great time of year for the hospitality sector.


urniture specialists Garpa recently exhibited at Sleep and spoke to Inex about what they believe will be popular for exterior hospitality furniture in the coming year. Straight lines, uncomplicated and flexible Lounge furniture with variable seat and reclining elements and ample upholstery have become well established in the world of outdoor design, to enhance the individual character of settings, a wide variety of different styles and materials has become ever more important. Flexible elements can be combined time and time again, to form representative seating landscapes or classic groupings, and they are especially useful for spacious lounge and spa areas. Unconventional, light, space saving Summery, light chairs with coverings of weatherproof, durable synthetic fibre or lacing

will continue to be favourites in the coming years. In response to this Garpa has extended its range. The Pan series – stainless steel with hand-laced synthetic fibre – proved extremely popular at Sleep 2013. This furniture brings a fresh accent to the bistro area on terraces and balconies, and can be elegantly supplemented with modern curved-frame or single pedestal tables with tops of easy to clean, durable HPL. Individual for special requirements Interior-exterior situations such as a bar-lounge area can be fitted out with exclusive furniture of modern design. Bar furniture in aluminium and HPL or teak creates an unpretentious, contemporary feel. Timeless design Furniture in traditional designs and materials will continue to enjoy popularity, which is a good prospect for the classics of the Garpa collection. Free from the trappings of fashion, this furniture will never be out of place. Generally, the awareness of the need for sustainability, the demand for easy maintenance and especially durable products, is on the increase. All furniture materials must satisfy the high requirements of a discerning clientele. This includes absolute outdoor durability, good care qualities, reliable functionality, and flexible and simple operation. Service, too, is of special interest: products

must be available on a long-term basis, spare parts in stock at all times. The proof of origin of materials must be documented. For example, Garpa uses exclusively, legally felled teak from sustainably run plantations. The executive director of Garpa, Katja Holert, comments: ‘Right from the beginning, it was our decision to use only premiumclass materials for our furniture – materials whose superb quality ensures beauty and comfort even after years of use. Exclusiveness, careful selection, and meticulous workmanship are a guarantee of durability and in the long run, justify the investment. Quite consciously, we do not follow shortlived trends, but put our trust in timeless design that satisfies the current wishes of our customers. In interaction with architects and object designers, we maintain: your requirements determine our range’. «


Glasstrends has a wealth of experience in the AND GLASS FRAMELESS SHOWERS SCREENS DESIGNED FOR YOUR SPACE


Glasstrends provides a customized design and installation service for a wide range of frameless glazing requirements in the hospitality industry. For example frameless glass showers, steam rooms & sauna rooms, wellness and pool areas, wine cellars and hospitality areas plus many more interior architectural glazing requirements.

163a St John’s Hill, London SW11 1TQ

Feel free to call us on 020 7223 4017 to discuss your project with one of our experienced advisors or visit



Glasstrends provides a customized design and installation service for a wide range of frameless glazing requirements in the hospitality industry. For example frameless glass showers, steam rooms & sauna rooms, wellness and pool areas, wine cellars and hospitality areas plus many more interior architectural glazing requirements.

163a St John’s Hill, London SW11 1TQ

Feel free to call us on 020 7223 4017 to discuss your project with one of our experienced advisors or visit


Vogue (UK)s Solo and Binary compact towel warmers


eading heating brand Vogue (UK) is pleased incorporate the ‘Solo’ and ‘Binary’ compact towel racks into its ever-increasing product portfolio.

Designed with hotel bathrooms in mind, ‘Solo’ and ‘Binary’ offer practical solutions which allow towels to be rolled, stacked or hung and in turn, kept warm and dry. The two designs differ in the sense that ‘Solo’


Hotelier & Hotel Design - Issue 9

solution for smaller bathrooms or hotel rooms with single or twin occupancy, whereas ‘Binary’ boasts an additional shelf for extra storage when needed. Both models are manufactured from the highest quality brass in Vogue (UK)’s West Midlands factory and come with a 20 year guarantee, highlighting the exceptional level of quality customers are investing in when they purchase a product from Vogue (UK). ‘Solo’ measures H 263 mm x W 500 mm x D 315 mm and retails from £505 excluding VAT whilst ‘Binary’ measures H 338 mm x W 500 mm x D 315 mm and retails from £804 excluding VAT. ‘Solo’ has a heat output of 126 watts or 430 Btu/hr and ‘Binary’ a heat output of 224 watts or 764 Btu/hr. For installations which do not have hydronic central heating, both models are also available as sealed electric units.

For further information on this or any other Vogue (UK) product contact 01902 387000, email or visit


AT CASUAL DINING SHOW Hotelier & Hotel Design - Issue 9

www. nelsonwash


Nelson specialises in kitchen and bar design, always providing the best solutions to ensure the given space works to its maximum potential.

an impressive list of clients ranging from high street cafés to Michelin restaurants and other high profile establishments. Meanwhile, the company’s clever bar designs have maximised efficiency for The company also supplies and installs many well-known venues. high quality catering equipment, including Blue Seal cooking equipment and Nelson’s Nelson will be showcasing its latest, own range of Advantage warewashers. Advantage glasswashers and dishwashers. These reliable machines are exceptionally Nelson Catering Equipment’s longstanding energy efficient, use minimal water, are reputation for all-encompassing kitchen virtually silent in operation and produce design and installation has resulted in outstanding results.

Welcome to the art of gracious living A tradition of quality and care has been the hallmark of the Potteries since the 18th Century. Caverswall china has nurtured the traditions, skills and techniques of those bygone generations, which are reflected in every piece of our china. Today, our designers, potters and artists continue to create beautiful tableware and giftware that is a delight to the eye, from the birth of each piece from its mould to hand decorating of the final piece. As well as the exquisite listed patterns in our portfolio, we offer a unique bespoke service. This could be monogramming or cresting, through to the design and creation of wholly customised items, from a single piece for your home or a special presentation, a single place setting to settings for a banquet. Caverswall has been privileged to produce this special work for some of the world’s most recognisable names, including royalty, haute couture designers and celebrities. Caverswall also produce some wonderful “one-off � hand painted items ranging from a simple plate or a pair of gorgeous vases and many other items.

Tel:01782 652800 Fax:01782 652801 E-mail: Website:

Our commitment to excellence has been further enhanced since the management buyout in 2007 and it is now a family run concern with great importance on customer service and satisfaction.

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We are extremely proud at being awarded the Royal Warrant from the HRH Prince of Wales. This was originally awarded in 2008 and we have just heard that we will continue with the honour for the next five years.


St Mawes Retreats Introduces New Spa Treatments Menu for 2014

Five luxurious properties in Cornwall Become Even More Tranquil St Mawes Retreats is delighted to announce the launch of the new in-room spa treatment menu treatments which use 100% organic, plant-based products hand made in Cornwall, guests are

Hotelier & Hotel Design - Issue 9

step foot outside.


Amanda Selby who founded and runs St Mawes Retreats, wanted to offer guests an extensive range of luxury spa treatments to ensure they returned home feeling properly pampered and fully refreshed. The in-room spa experience at St Mawes Retreats evokes a comforting home-from-home ambience coupled with stunning coastal views, and unrivalled attention to detail. The new St Mawes Retreats spa menu consists of 15 different indulging treatments performed

new Polynesian Apollo Awakening treatment, where two therapists work in a seamless waveSt Mawes Retreats is especially delighted to introduce their guests to three bespoke treatments named after the sublime collection of the Cornish luxurious holiday sea view houses.

For more information contact 08000 88 66 22 or visit

Intelligent fire door technology designed by intelligent Fireco designers.

Michelle Bussey Operations Director

Freedor is the best selling wire-free, electrically powered free-swing fire door closer. Brilliantly simple, it allows fire doors to be legally held open at any angle yet automatically closes them when the fire alarm sounds. Available in a variety of colours and finishes – all of them life-saving. It’s yet another example of our innovative and unique approach to fire safety technology and product design.

See it at work here or call 0845 241 7474

Bathroom Industry pioneer Hansgrohe the first mixer and shower manufacturer to release a GRI-certified Sustainability Report Schiltach, January 2014. Sustainability – for Hansgrohe SE, this is a concept that has always been an integral element of the company’s corporate culture. Hansgrohe SE has just became the first mixer and shower manufacturer in the world to release a Sustainability Report (Application Level A) certified by the Global Reporting Initiative (GRI). Adopting internationally recognised, comparable standards, the report provides a detailed picture of Hansgrohe’s various commitments in the economic, environmental and social spheres. “We perceive social responsibility, environmental protection and a corporate sustainability policy as prerequisites that we must meet if we are to successfully continue our 112-year corporate history and survive in the market in the long run,” says Siegfried Gänßlen, CEO of Hansgrohe SE. “When we set ourselves these ambitious targets, we place great value on producing measurable outcomes which can be verified and managed by means of our Green Controlling system. In this way, we continue to promote sustainable practices in all our business processes. The Sustainability Report presented here lends transparency to our actions, and it invites the reader to engage in open, constructive dialogue with Hansgrohe.” Specific examples drawn from all fields of activity Initiatives designed to achieve sustainability exist in all areas in which Hansgrohe is engaged. The mixer and shower manufacturer has been developing water and energy-saving products for many years now. The most recent examples are the mixers in the Axor Starck Organic collection, which can achieve a flow rate of just 3.5 litres per minute. Today, products featuring efficient technologies already contribute about 25 per cent of net sales.

An integrated management system designed to enforce compliance with environmental, occupational safety and quality standards ensures that all ten of Hansgrohe’s production locations around the world operate at the same level. Numerous individual measures implemented with the aim of achieving greater efficiency in the use of resources or in recycling have succeeded in boosting energy efficiency by ten per cent since the year 2010. The ideas for these measures often come directly from Hansgrohe’s own employees. Social responsibility is just as much part of the Hansgrohe corporate culture, and it finds expression in the support for projects ranging from a scheme to safeguard the continued ability to work for older employees, holiday programmes for the children of our staff, and right through to aid projects around the globe focusing on environmental protection and on the sustainable use of water. Ambitious sustainability targets In 2009 Hansgrohe established its “Steering Committee Green Company”. The committee’s task is to formulate sustainability targets for all the business divisions and make them an integral element of the Business Plan. These targets stipulate, for example, that by the end of 2014 the Group’s CO2 emissions are to be reduced by twenty per cent compared with 2010 index values. Similarly, the targeted reduction of water consumption in manufacturing processes is ten per cent. In addition, the volume of hazardous waste is to be reduced by ten per cent, and occupational safety must be improved even further. The company is already well on its way towards achieving these targets, as is evident from the first set of results showing that water consumption – expressed as a ratio of cubic metres of water to the number of tons of products sold – has dropped from 10.72 to 8.26. This represents a reduction of about 23 per cent, or more than twice the self- imposed target. Hansgrohe Sustainability Report available for download In the spirit of environmental conservation, the Hansgrohe Sustainability Report will be released in digital form only. It is available for download by all interested parties at the following link: sustainability

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Introducing Dorsett Shepherds Bush, London Brand New West London Hotel Opening Spring 2014

Dorsett Hospitality International

is delighted to present an exciting new project in the buzzing capital city of London, set to open later this spring. Dorsett Shepherds Bush will be the newest addition to the Dorsett Hospitality International portfolio, and the company’s first hotel in the United Kingdom and indeed Europe. With their strong record of building, operating and managing 18 hotels in Asia (China, Hong Kong, Singapore and Malaysia), Dorsett Hospitality International targets key cities with high demand and growth potential. The success is driven by the company’s unique operating model and company vision.

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Dorsett Hospitality International is an arm of Far East Consortium Limited. It has four brands* under its umbrella: the midscale Dorsett Hotels and Resorts, the upscale Dorsett Grand, d.Collection, comprising a range of charming boutique hotels; and the value led Silka Hotels. The group will open eleven more hotels within the next two years in China, Hong Kong and United Kingdom.


“I am delighted to be part of this extremely exciting London Hotel launch within the vibrant area of Shepherds Bush. Dorsett Shepherds Bush will offer easy access to numerous facilities and activities within the local area as well as fantastic transport links to the rest of London. Dorsett Shepherds Bush will be a hotel where British charm meets Asian hospitality and we look forward to introducing Dorsett Hotels & Resorts to the UK in May” says Hilary Cross, General Manager of Dorsett Shepherds Bush, London. Design Dorsett Shepherds Bush is set within a Grade II listed building, originally known as The Shepherds Bush Pavilion, formerly a cinema, built in 1923. Dorsett Shepherds Bush retains the buildings historic façade with added contemporary elegance within.

Under the landmark glass roof, the 7 storey hotel will offer 317 Chinese inspired bedrooms designed with a light and modern feel, including 187 standard Dorsett rooms, and 24 suites combining the Dorsett Suite and the Dorsett Studio. The interior will be created by Dorsett’s very own in-house design team, who are known best for providing modern, innovative and comfortable accommodation in their hotels. Accommodation When choosing from the selection of five room categories, guests will enjoy complimentary high-speed internet access and docking stations in every room. The hotel will have a selection of interconnecting rooms for those travelling with young children. Interior rooms will have a magnificent view across the atrium which will be decorated with a backlight gold façade. All guests booked in to Executive rooms or Suites can also make full use of the Executive Lounge. Executive Lounge The ideal facility for guests with discerning needs. The Executive Lounge is located on the hotel's ground floor exclusively for guests staying in Executive guestrooms and Suites. The Executive Lounge is equipped with enhanced amenities and services such as complimentary daily continental breakfast, complimentary wireless internet access and other selected privileges. The Executive Lounge serves as a temporary office or a relaxation point where various business facilities are available and refreshments are served for free from morning to evening. Dining Dorsett Shepherds Bush will offer two restaurants, the first showcasing a contemporary brasserie style menu; complimented with a selection of handpicked Asian inspired dishes. The second restaurant at the hotel will be an innovative new venture for an established restaurateur bringing a

fine dining Chinese Restaurant concept to Shepherds Bush. Spa & Wellness Dorsett Shepherds Bush will be home to an innovative spa with 4 treatment rooms offering non-invasive, results driven face and body treatments, open to guests and local residents in conjunction with holistic and Chinese treatments to relax and revive. Two nail stations offering a variety of hand treatments complete the therapist services offered. In addition there will be a steam room and a sauna, along with a specialist infa-red sauna, perfect for helping with sprains, strains, arthritis, and pain management. Hotel guests will have complementary 24 hour access to the gym using their room card. Business Travel and Meeting Rooms Dorsett Shepherds Bush will be fantastic for both business and leisure travellers wanting stylish and comfortable accommodation for to enjoy, relax and explore the city of London. The business traveller can make use of the business centre and complimentary Wi-Fi and all guests can enjoy the 24 hour concierge and express checkout service. Dorsett Shepherds Bush will have three spacious meeting rooms, each fully equipped with the latest multimedia technology and wireless internet connectivity. Located in the heart of vibrant Shepherds Bush in West London, in close proximity to Westfield Shopping Centre, the property is strategically located close to both Shepherds Bush over ground station and tube stations offering guests easy accessibility to Notting Hill, London’s West End and major tourist spots, and within a 30 minute drive to Heathrow airport. Dorsett Shepherds Bush is offering a special introductory rate of £123 per night until the end of August (This price will be inclusive of VAT and breakfast.)

For bookings and more information on Dorsett Hospitality International, visit

Heading here

Turnkey Thermo Pot

As long as the Thermo Pot is connected to the mains the water does not cool down so users can enjoy hot drinks at the correct temperature whenever they require it. There is a choice of 5 temperature settings. (91) The Thermo Pot is energy efficient due to the (100) thermal outer layer, which also ensures that the appliance

is never too hot to touch, reducing the risk of accidental burns. Using just 680 watts to boil the portable Thermo Pot can be used in situations where the power supply does not support the boiling of a traditional kettle or urn. (151) The large Thermo Pot holds 5 litres of water and dispenses 38 cups (approx) at the touch of a button, so is ideal for meetings, functions, catering events, and hotels. It also provides quick and convenient hot water for pasta, vegetables, sauces, porridge, rice, hot water bottle preparation etc. (200) The Thermo Pot comes in two sizes 5L and 3.5L. Both models are available in black/silver and the 5L also comes in white/silver. (225)

For further information visit our website and come and see us at Hotelympia Stand no. 1257 28th April – 2nd May 2014.

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This portable, energy efficient, electric instant hot water dispenser keeps water at the desired temperature after boiling. It is ideal for making both tea and coffee when the 98° setting is chosen, and remains at this temperature using just 2 watts of electricity no matter how long the unit is in use. (52)


People attract people It’s a well- known fact, just think about when you’ve ever been on holiday and you’re strolling along the beachfront trying to decide where to have dinner. Inevitably one restaurant will look like the place to be – it’s full and seems incredibly popular. The truth is it may not really be the best one…it’s just that there’s a certain comfort in choosing the same as everyone else! Remember those old Market Meat Auctions? There were always a few strategically placed ‘ringers’ in the crowd to make sure the bidding and excitement was lively. You can use the same psychology and techniques to ensure your pubs, restaurants and cafes are full too. It’s already being done by the high street chains! The sofas and tub chairs at the front of a coffee shop serve 2 purposes. Firstly the wow factor……they look great attractive and luxurious, just the sort of place you’d love to sit and rest your weary feet. Secondly they’re the first places to fill up! Sitting right at the front means that everyone passing can see what a great place it is too, just confirming what you already knew. Other pieces of furniture can help as well. Try placing Poseur (high) tables in front of your windows – it means that your customers will easily be able to see out – but perhaps more importantly it means that your customers

will be visible to anyone passing by. Remember the old saying ‘People attract people’… In pubs, bars and hotel bars we’re all familiar with the typical sight of a line of high stools in front of the bar. Sometimes a hard core of customers can monopolise bar staff which can be off-putting to other customers. By distributing the high stools widely and providing a few more gaps between them, you can create a sense of greater openness and accessibility while importantly providing a clearer path to the bar in order to secure a sale. This is a nice and subtle approach to take without alienating existing customers while at the same time encouraging in new ones. Depending on the customers you are looking to attract, elements such as height can play a big part in the psychology of where and how men and women generally differ in how they like to sit. Men tend to love vertical seating while women like to sit down in a lower comfortable chair. Men are more likely to go out together for a drink whereas women commonly will go out with their friends to eat. All useful considerations when you are reviewing who your intended customer really is. Other than their obvious benefits, comfy chairs and sofas can have another good use. Is there a corner

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of your pub, bar or cafe that everyone seems to avoid? Perhaps it’s a bit out of the way, or through a narrow doorway that no one wants to go past? It could mean a whole room goes unused.


Instead, try making this ‘the best seat in the house’, a beautiful cosy snug with a couple of sofas and some tub chairs – a sanctuary to read the papers and relax. Remember that clever use of colour and different fabrics can also help to bring areas to life. Just remind your staff to quietly pop in every now and then to make sure your guests are happy and involved but in the main, leave them in peace to enjoy their hidden gem.


ntroducing Amberlite the cost effective alternative to stone. Designing in natural stone is both time consuming and expensive and then there are the weight issues to factor in. Amberlite is a lightweight

Feature walls Bar fronts and tops Lifts interiors Furniture Ceilings Order your free sample by calling 0203 292 0616 or by clicking

Hotelier & Hotel Design - Issue 9

installation times and a fraction of the cost of stone



At Hotelympia meet over 1,000 exhibitors displaying the latest new products and widest range of innovation to benefit your business. In 2014 the event presents a new spring dateline, an array of inspiring speakers and the latest in food & drink, catering equipment, decor and design, tabletop, technology, and waste management solutions.

REGISTER AT HOTELYMPIA.COM /HHD Image: citizenM London Bankside & ME London


A number of exciting and unique attractions feature throughout the show - all designed with the sole purpose of making your visit as beneficial as possible. Hotelympia is fully geared towards delivering innovation for your hospitality business.

E N 14 LI 20 TE Y DA MA G 1 N RI RIL SP AP 26


SALON CULINAIRE This will be your only chance to see Salon Culinaire in 2014, the world-class culinary competition, incorporating Salon Display, Live Theatre, and La Parade des Chefs. Come and see over 700 of the UK’s top chefs pit their finely honed skills against each other and the resulting creations. < New salon Culinaire Chef Director, James Tanner

DESIGN STAGE Be there as some of the most respected names in the business grace the stage to discuss and debate hot-button topics and trends including an interview with Sir Terence Conran, FCSD.

Designer Sir Terence Conran, FCSD >

THE STAGE The latest industry trends with live debates, demonstrations and celebrity interviews. This thought-provoking programme includes interviews with renowned chefs Bruno Loubet, Tom Kerridge and Phil Howard. < Restaurateur and writer Bruno Loubet

CRAFT BEER TAKEOVER Sample imaginative craft beers from the most exciting new breweries all sharing a vision of better beer made with real ingredients. An exciting range of craft beer is quickly becoming an integral part of any offering. Don’t get left behind –join the Craft Beer takeover and give your business the edge. HOSPA HUB Come and see experts demonstrate how you can improve your business efficiency in our technology hub and stay up to date with the latest technology trends. Don’t miss: What is #FoodPorn doing for the hospitality industry? featuring celebrity chef Tom Aikens and Daniel Doherty from Duck & Waffle. < Celebrity chef Tom Aikens

THE SKILLERY The Craft Guild of Chefs will bring Cyrus Todiwala, Will Torrent and more than 20 of the industry’s finest chefs to showcase the latest cooking trends and offer practical information to help catering outlets become more profitable and efficient.

Will Torrent, pastry chef and chocolatier >

COST SECTOR CATERING LIVE A stunning showcase of live food demonstrations from leading cost sector caterers will see chefs linking their dishes to the health and nutritional standards pertinent to healthcare, education, business & industry, and care homes. WASTEWORKS Focusing on suppliers of resource efficiency solutions and good practice in waste and resource management in the hospitality sector, WasteWorks will help you to find cost savings and improve your environmental credentials and carbon footprint.


Pentagon *OUFSJPST Group


Hotelier & Hotel Design - December 2013


Pentagon Interiors Group


New Pubstuff ‘Ready to Go’ Contract Furniture Warehouse Opens in Banbury Thursday 23rd January 2014, Pubstuff Ltd is pleased to announce the opening of their new ‘Ready to Go’ Contract Furniture Warehouse in Banbury, Oxfordshire. Addressing a growing need in the region for fast access to quality Pub, Bar and Hotel contract furniture, the new facility will offer a snapshot of the extensive Pubstuff range of new contract furniture ready to take away the same day. “Our simple goal is that when customers use our new Pubstuff Ready to Go Contract Furniture Warehouse, the overriding benefit for them is to be able to arrive, make their choices from our range, pay, load up and drive away again” said Pubstuff Director, Sally Huband. The concept represents a fast solution for busy landlords and bar owners. The whole Pubstuff range will be available to view/touch and mix and match at Haydock. The items available to ‘Take Away Today’ will be clearly flagged. For any items that customers would like to order that aren’t available through the ‘Ready to Go’ system, they can follow through via the normal 2 – 3 week rapid delivery schedule. The opening of the new ‘Ready to Go’ warehouse is timed to coincide with a traditional upwards spike in demand for additional furniture following Christmas as hotels, bars and cafés seek ways of breathing new life into their surroundings to herald the start of a new year. With over 40 high performing products available to take away the same day, acquiring new furniture in a timely fashion, is an ideal element of new year

planning that can be quickly ticked off the ‘to-do’ list. “In our experience of both running pubs and supplying them, the new year is the ideal time to re-group, rethink and re-invigorate without the distractions of peak business periods. Often the logistics of planning for adequate numbers of tables and chairs for the busy times of the year is a practicality that can be overlooked until the last minute” said Pubstuff Director Sally Huband. “Rather than compromise on quality or price, spending a relatively short amount of time at our new Contract Furniture Ready to Go Warehouse and Showroom, should result in some great decisions, goods to take away and an avoidance of any last minute seasonal stress” she continued. Visiting the Ready to Go warehouse will also allow customers to touch and see the products included in Pubstuff’s unique ‘Pub Stuff in a Box’ range, which includes the Pub Stuff in a Box Party Bundle a great option for parties and functions. The approach is an easy and cost effective way to furnish your pub or restaurant. Stools, chairs and tables are available in a variety of bundles and may also be used to rapidly respond to increased requirements as a result of either the festive season or for general events. ‘Pubstuff in a Box’ enables venues to gear up and quickly turn disused space or function rooms into revenue earners. The bundles can be ordered through the normal delivery schedule of 2 -3 weeks.

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The new showroom at the Ready to Go warehouse will allow potential and existing customers to visualise the furniture in application providing a wealth of great interior design ideas. They will be able to see how different combinations can best work together and what would suit their specific needs.


“Our range is the same quality, durable, stylish product wherever you buy it from us. With our Ready to Go warehouse, it is all about immediacy and easy access to see touch and choose what you want from a subset of our range. Customers can see for themselves that what we sell is great quality and affordable. We provide the flexibility to choose from a range of selected fabrics so that the upholstery and finishing can be precisely geared to what they want” explained Sally Huband.

For more information please visit

One For All With Glide II By Versatile, practical and with a classical simplicity that will never date, Glide II from Bauhaus is the furniture collection that meets every bathroom need. Launched this month and available in Calico, White Gloss and real wood American Walnut and wenge finishes, Glide II combines a comprehensive choice of units with basins in either cast mineral marble or slimline ceramic. The two drawer basin units come in 3 widths and offer plentiful and easy access storage space, the range also includes a single drawer link unit and a two door tower that has a very useful laundry basket in the lower section. All units can be wall hung or fitted with optional plant on legs to give a freestanding look. The cast mineral marble basins are available with or without tap holes, allowing for use of stylish wall mounted fillers (available from sister company Crosswater). The ceramic basins are slab style with useful put down space at either side of the bowl. Unsurpassed flexibility is provided by the countertop option that allows the designer to specify an unlimited number of sit on basin options. Tel 0845 873 8840

“Glide II combines our commitment to good design and customer choice,” says Marten Baker. “It is a range that bathroom designers will welcome because there are so many options. It is also tailor made for a home owner who wants to give a tired bathroom a quality facelift. Just replacing a pedestal basin with a Glide II basin unit and an illuminated mirror from a wide choice of designs can bring a touch of style and luxury to a bathroom that has seen better days.” Prices from £899 inc VAT for unit and basin and brassware shown top left.

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Drawers are roomy, full extending and fitted with Grass soft close runners and have multiple interior layout options to make the most of space.


Relax in the ultimate Retreat...

There’s no doubt that investing in upgrading your outdoor areas by landscaping and creating welcome havens for dining or relaxation, is the way forward for many proprietors of establishments, be they pubs, inns, restaurants or hotels. Ever since the implementation of the smoking ban, we’ve all seen the “smoking shelter” become more de rigueur. What was a utilitarian approach to providing “cover” for the hapless smokers, have become, in some establishments, rather good looking, stylish structures that can add an outdoor room, that is a space for chilling and dinning, not just puffing. Here are two offerings from Jacksons that will help create the right ambience; the Retreat and the Zone.

The Retreat (left) looks gorgeous and has the added option of polycarbonate sheeting fitted to the roof to help keep off showers. The Zone (right and below) already has a polycarbonate roof in its distinctive signature curved roof. Both shelters are made from Jacksons Jakcured pressure treated timber giving them, and all Jacksons products a unique 25 year guarantee against rot and insect attack. Have a look online at and you can see more of these and Jacksons whole range of superb quality fencing, gates, pergolas, decking and more, or call for the Good Fencing Guide on 0800 41 43 43.

5 BEST PLACES FOR MOCKTAILS Are you still on the January wagon of dryness? For those who (impressively) haven't fallen off, peel yourself off the sofa as some of London's best bars and restaurants are putting their heart and soul into making mocktails that are sure to fool you into thinking you're on the real thing. Well, apart from the ability to stand at the end of the night. Two weeks to go...

Hotelier & Hotel Design - Issue 9

1. Foxlow Best for food so good you forget about boozing Best Mocktail: Hibiscus Agua Fresca


2. On The Bab Best for quirky mocktails Best Mocktail: Plum Punch

4. Redemption Best for resisting all temptation of a drink Best Mocktail: Beetroot Coco-Tini

3. Andina Best for feeling virtuous Best Mocktail: Supay

5. Punch Room Best for thinking you’re still on the punch Best Mocktail: Once Upon A Thyme

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owners monitor and exercise their rights to ensure they are getting the most value out of their brand partners in light of aging agreements and significant market change? There is no easy answer, but taking an active ownership role is critical in monitoring issues and advocating for an alignment of interests.


Hotelier & Hotel Design - Issue 9

s we embark upon a new year, we are reminded not only of how quickly time flies but also how much change has occurred in the industry in a relatively short period of time. Ten years ago there were neither social media managers nor discussion of millennials, and hotel companies were content selling half a dozen brands each. Needless to say, a lot has changed.


One thing that hasn’t changed, however, is hotel owners’ desire to make a return on their investments—and in many cases, the reliance on a hotel brand/operator to do so. The relationship between hotel owners and hotel brands go way back, as do many of the contracts, with terms in the 20- to 25-year range. So how do hotel

In our asset management role, we focus on balancing owner’s equity with brand equity by staying ahead of issues that might cause the scales to tip. The following highlight four key areas that warrant close attention in 2014 to keep a balanced scorecard and protect owners’ investments. 1. CapEx—typical replacement or brand repositioning? No expense is greater than the capital cost of owning a hotel. Owners are fortunate if they can fund normal replacement of furniture, fixtures and equipment out of the reserve account and eliminate the need for additional investment. But that is rarely the case. The constant evolution of corporate brand requirements to retain guests and increase market share represent “capital curveballs” that owners are faced to fund often without sufficient planning time. New beds, high speed

Internet access, redesigned lobbies, new signage are big-ticket items that owners have funded to meet brand standards in recent years. Owners need to assess whether capital demands translate into a return on investment for the hotel or simply fund corporate brand repositioning efforts. It might be a combination of both, but in all instances owners should work with brands to time projects within normal replacement cycles, as well as revisit standards to make sure they add value on an individual hotel and market basis. Brands have made great strides in recent years to include representatives from ownership groups in the planning process for future prototypes/renovation elements that not only meet guest needs but also reduce cost through design, materials and durability. Continued collaboration between owners and brands will be critical to balance the scale on capital initiatives. 2. Revenue management vs profit management The primary responsibility of a brand is to generate roomnights and revenue to hotels. The growth of intermediaries in the online travel space and increased reliance on third-party

For more information go to:

...continued on page 42

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Market Report U.K.

UK HIP Drags in November with Heightened Recession Risk Business activity in UK hotels decreased in November to a reading of 145.5 according to the latest reading of the UK Hotel Industry's Pulse (UK-HIP) indicator. Business activity in UK hotels decreased in November to a reading of 145.5 according to the latest reading of the UK Hotel Industry's Pulse (UK-HIP) indicator. e−'s UK-HIP, a composite indicator that gauges monthly overall business conditions in the UK hotel industry decreased 1.1% in November. The index is set to equal 100 in 2005.

UK-HIP's six-month growth rate, which has historically confirmed the turning points in UK hotel business activity, had a rate of 9.3% in November, falling from a rate of 14.9% held in October. The probability of the hotel industry entering into recession, which is detected in real-time from UK-HIL, a leading indicator for United Kingdom hotels, registered 22.2% in November, which is 1.2 percentage points higher than in October. When this recession-warning gauge passes the threshold probability of 50%, the UK hotel industry enters a recession. "UK-HIP continues to slow as well as the UK-HIL which signals the future direction of the UK hotel industry. These two indicators are major components of our monthly hotel forecast reports which we have for all major UK markets," commented Maria Sogard, CEO of e¬ UK HIP and UK HIL are two of the major proprietary components to the Monthly Hotel Forecast reports which cover key markets in the UK and Germany. These baseline forecasts are developed by using historical data from HotStats, the hospitality intelligence provider.

Hotelier & Hotel Design - Issue 9


34, an international economic research and consulting firm, offers forecasts of the economic environment using proprietary, real-time economic indicators to produce customized solutions for what’s next. e− collaborates with domestic and international clients and publications to provide timely economic content for use as predictive intelligence to strengthen its clients’ competitive advantage. For more information visit About HotStats HotStats, a leading firm in the hotels, tourism and leisure industries, provides a unique profit and loss benchmarking service to hoteliers from the UK, European and MENA markets, with more than 100 performance metric comparisons covering 70 areas of hotel revenue, cost, profit and statistics. For more information visit


First Hyatt hotel in Austria in a superb location in Vienna’s historic city centre The Austrian capital, Vienna, will welcome a new member of the Hyatt family when Park Hyatt Vienna opens this summer on June 1, 2014. Marking the first ever Hyatt hotel in Austria, Park Hyatt Vienna will reflect the intimate and understated elegance of the Park Hyatt brand while taking cues and influences from Viennese culture, making it the ideal place to stay for both business and leisure travelers. Situated in Vienna’s new pedestrian Goldenes Quartier and on the Am Hof square, Park Hyatt Vienna will occupy a 100-year-old building that formerly served as the headquarters of an Austrian Hungarian Monarcy Bank and forms part of Vienna’s First District, which is listed as a World Heritage Site by UNESCO. Located in the heart of the most exclusive shopping district in Vienna, just steps away from the celebrated fashion houses and boutiques of Tuchlauben and Kohlmarkt, the hotel will be just a short walk from the city’s most important sights, including St. Stephan Cathedral, the Hofburg Palace and all the historic monuments and museums that Vienna has to offer. “We couldn’t be more thrilled to bring the Park Hyatt brand to a city like Vienna, which is rich in culture, art, history and sophistication” said Monique Dekker, general manager of Park Hyatt Vienna. “The Park Hyatt brand focuses on creating rare, intimate and unforgettable experiences for guests, so we are eager to open our doors and welcome guests to discover what Park Hyatt and Vienna are all about.” Guestrooms Park Hyatt Vienna will feature 143 generously sized guestrooms, including 35 suites, ranging from 35 to 170 square meters. The historic and restored guestrooms will combine Viennese tradition with modern technology and pure elegance. Services and Amenities Offering a variety of recreational outlets designed to appeal to both hotel guests and local residents, Park Hyatt Vienna will offer gourmet cuisine at the historically restored restaurant “The Bank,” afternoon tea at the “Lounge,” a cocktail or drink at the “Living Room” whisky and cigar lounge, or a light lunch or snack at the “Pearl” bar, with outdoor terrace seating during the summer months.

Pearl Guests will be able to discover a blend of elegance and luxury at the “Pearl” bar where Viennese and international guests from around the world can come together. Serving signature cocktails, long drinks, champagne, wine by the glass, Viennese coffee specialties, premium spirits and bottled beer, Park Hyatt Vienna’s “Pearl” bar will be the perfect location for a pre- or after-dinner drink or a warm place to meet friends and take a break from the city’s shopping tour. From bar food to Vienna’s infamous Wiener Schnitzel and “tapas style” dishes, “Pearl” will offer a variety of menu options for guests. Living Room The “Living Room” will allow guests to experience Park Hyatt Vienna as an extension of their own personal living space. This venue will offer a cigar and whisky lounge in the heart of the Vienna where guests can relax and enjoy a large selection of rare single malt whiskies and fine cigars, just as they would in their own home. Lounge The “Lounge” will be the centerpiece of Park Hyatt Vienna and will create a tranquil sanctuary for guests. Here, guests can relax and enjoy a quick meal, delicious pastries or indulge in a selection of wines and champagnes in the Lounge's comfortable ambience. The exclusive conference and meeting facilities of the hotel will offer more than 800 square meters of space that is perfect for small meetings, cocktail receptions, weddings, gala dinners or product launches. All conference rooms will be equipped with natural daylight, the latest audiovisual equipment, as well as individually adjustable air-conditioning. Five boardrooms will feature permanently installed screens ranging in size from 70 to 80 inches, as well as interactive touch panels to control the lighting. Moreover, Park Hyatt Vienna will offer attractive daily delegate rates for meetings or conferences.

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Business & Legal

Gaming legislation

Coin operated amusement machines offering games of chance are subject to gaming legislation and Machine Games Duty (MGD). In Great Britain, if you only have two gaming machines in a premises with an alcohol licence, you only need to notify your local licensing authority. If you want to provide more than two, you’ll need to apply for a licensed premises gaming machine permit. In Northern Ireland your alcohol licence entitles you to a certain number of gaming machines. The licensing authority will decide how many you can have when they grant the licence. You can find out more about gaming legislation in Great Britain on the Gambling Commission website. The Department for Social Development in Northern Ireland (DSDNI) website has information about gambling laws in Northern Ireland. There is more information about MGD on the HM Revenue & Customs (HMRC) website.

Employment matters

Anyone employing staff must comply with employment legislation. Major pieces of legislation which you must be aware of include: t The National Minimum Wage Act t The Working Time Regulations t The Employment Rights Act t The Transfer of Undertakings Regulations (if you take over a hotel you must observe the existing staff’s terms and conditions of employment) The employing people section of the website includes information and guidance on all aspects of employment legislation. Information for businesses in Northern Ireland is available on the NI Business Info website.

Illegal workers

As an employer it’s your responsibility to check that someone you take on is entitled to work in the UK. There are fines for employers who employ illegal workers because they’ve failed to make the necessary checks. You can read more about preventing illegal working on the UK Border Agency (UKBA) website.

Hotelier & Hotel Design - December 2013

Equality and discrimination law


You must not discriminate against anyone because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, sex or sexual orientation. This applies to every aspect of your business operations, from taking people on to dismissing them. You may need to make reasonable adjustments to your premises and working arrangements so that you don’t unfairly discriminate against disabled people.

Health and safety

The Health and Safety at Work Act and the numerous regulations made under it cover all aspects of health and safety at all business premises. Employers have a duty to ensure the health and safety at work of all their employees and those with five or more employees must prepare a written health and safety policy statement. Further information and guidance leaflets on all aspects of health and safety are available on the HSE and Health and Safety Executive Northern Ireland (HSENI) websites, and from your local authority environmental health department.

The Equality and Human Rights Commission and Equality Commission for Northern Ireland websites contain further information on your legal duties.

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Electronic Temperature Instruments Ltd launches its new Temptest® 1 thermometer incorporating a rotational display

resolution and an accuracy of ±0.4 °C (-49.9 to 200 °C). The thermometer will power off automatically after ten minutes, maximising battery life. This feature can be disabled. The thermometer is housed in a waterproof IP67 case with an ergonomic rubber seal, both include ‘Biomaster' additive to reduce bacterial growth. As well as being waterproof, it is 'probably' one of the fastest reading contact thermometers on the market today. The

Hotelier & Hotel Design - January 2014

‘The manufacturers of the Thermapen® bring you another totally innovative product that can be read from any angle, in either hand - making temperature readings that much easier!’


The Temptest® 1 features a Patented automatic 360° display, which rotates in 90° increments enabling the user to read the temperature in any position i.e. left hand, right hand, vertical or horizontal. This feature can be 'locked' by the user, if required. Additionally, the Temptest® thermometer features an intelligent backlit LCD display, which illuminates the display when ambient light levels are low, making the thermometer reading easier to read whatever the time of day. The new Temptest® 1 smart thermometer incorporates a large, easy to read digital display, with a precise read-out of temperature over the range of -49.9 to 299.9 °C with a 0.1 °C/°F

true temperature of a product can be measured in just three seconds. Both low battery (icon) and open circuit indication are displayed, when applicable. Each TempTest® 1 is powered by two AAA batteries with a minimum life expectancy of 5000 hours in normal use without the backlight. Each thermometer is supplied with a permanently attached, pointed stainless steel food penetration probe (Ø3.3 x 80 mm) with fast response tip which measures the true temperature in under 3 seconds, which is typically 50% faster than traditional thermometers.

The Temptest® thermometers are competitively priced, at £50.00 each exclusive of VAT and available direct from ordering code 221-910.

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...continued from page 32

meeting planners has posed a real challenge for brands in their efforts to retain guests, manage marketing efforts and control costs associated with the large number of distribution channels available today. Two hotels could conceivably have the same average daily rate, but profit could vary considerably depending on where reservations originate and the method by which they were booked.

calculations are based on a percentage of total revenue, and termination clauses typically are tied to a revenueper-available-room-index test, incentivising brands/operators to focus on top-line metrics rather than profitability.

business impact New supply: It may be slow, but it’s coming. Brands rely on new opportunities for growth, and many are eager to assist developers with key money and other incentives to aid in their expansion.

Given significant changes in distribution, performance targets can no longer be measured by RevPAR alone. Owners must work with the brand/operators to ensure revenue management strategies are developed around top and bottom line contribution.

Limited area of protection provisions within management/franchise contracts leave hotel owners vulnerable to new developments within the same brand family and even within the same brand. While all new brands are intended to target a specific customer and not compete with other brands within the same brand family, the risk for owners is whether the pie is still growing or if it is just being split into more pieces.

3. Loyalty or royalty? We have all heard the compelling statistics surrounding the room nights and subsequent revenue directly attributed to the patronage of brand loyal guests. They book direct, they spend more and are willing to travel miles out of range to collect their rewards, stay with honours, be preferred, and ultimately accrue points on their gold passports.

Impact will be an ongoing concern for owners and something that should be monitored closely and more transparently. About ISHC Established in 1988 by a small group of leading hospitality consultants with the objectives to promote the awareness and the advancement of the hospitality consulting profession and to foster a high ethical standard for the industry. Membership is by invitation only and all members are required to abide by the ISHC Code of Conduct. ISHC is committed to giving back and making a contribution to the hospitality industry.

Hotelier & Hotel Design - Issue 9

The competitive landscape has changed and so have the efforts of major brands to retain loyal guests. The result is This past year, owners more services, more amenities, witnessed a significant more points of differentiation, increase in commissions being more promotions, more paid to third-parties, not all redemptions—all of which of which were attributed to come at a significant cost to increases in volume. In some ownership. Brand initiatives instances, changes in online supporting loyalty programs travel agency payment options should be closely monitored impacted this expense, as and expenses measured well as others (credit card, to ensure there is balance management fees, etc.). Same between the cost/benefit of business volume, higher costs. this brand-driven business. Most management fee 4. Supply growth and 42 For more information go to:

There’s so much more to an Adande® than meets the eye...

...some only see a drawer fridge, but professional kitchen designers, chefs and caterers know: Ŕ

An Adande® can be a freezer by simply adjusting the temperature.


An Adande® maintains its temperature even in the hottest environments.


An Adande® preserves food quality and reduces waste.


An Adande® is modular to suit your footprint.


An Adande® delivers savings of 40-60% on energy bills.


An Adande® drives profitability.

And that’s just the tip of the iceberg. For more information call +44(0)8443 760023 or visit

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Refuge in the Ardennes - Kapelleberg Resort

Hotelier & Hotel Design - Issue 9

The hotel spoils guests in a relaxed, natural ambience and relies on water- saving technology from Hansgrohe.


The Kapelleberg Resort in Belgium is the Ying and Yang of state-of-the-art hotel operations: with its custom services, the small hotel is able to cater to the needs of holiday-makers and conference guests alike in a relaxed and friendly atmosphere. Meanwhile the owners reap the rewards of efficiency measures: mixers and showerheads featuring Hansgrohe EcoSmart technology help them save water and energy, which in turn benefits the environment and results in marked reductions in running costs. The sustainability angle also fits in well with the close-to-nature concept of this resort near Gent, which revolves around the experience of being in the Flemish Ardennes. An oasis of calm Nestled in an idyllic hilly landscape, the former farm complex converted into a hotel is the base for many and various activities, such as organised cycling and hiking tours, horsedrawn carriage rides into the foothills of the Ardennes mountains or – and this is especially popular with the guests – trips around the countryside on a Vespa. At the same time, the resort in its rural setting is greatly appreciated as a quiet retreat, for single travellers, for couples and for families.

The resort has become an insiders’ tip for seminars and private events, where guests can focus on whatever they want, far from the hubbub of life in the city. To cater for events of all kinds, the establishment reminiscent of a traditional farmyard offers individually furnished rooms, a conference room and halls suitable for staging events. The sophisticated kitchen is set to spoil individual guests as well as small groups with the rich tradition of Flemish cuisine. The courtyard surrounded by brick buildings lends itself an atmospheric venue under open skies, ideal for shared meals and companionable get-togethers; the connection with nature is also provided by the private terraces outside the individual rooms on the ground floor. The rooms are named after prominent historical figures who have earned a special place in the region’s past and whose significance reaches beyond the Flanders region: for example, Emperor Charles V who, with a beautiful weaver’s daughter from the magnificent nearby town of Oudenaarde fathered their daughter Margarethe – who today also lends her name to one of the

rooms at Kapelleberg. Also featured is the Flemish landscape painter of the Romantic period, Jacob Blommaert. The austere style of the rooms with their roughly rendered walls, wooden floors and natural stone – some of the rooms are located in the attic and have exposed roof beams – exudes simplicity and does away with anything superfluous. It all underscores the theme of this resort, which is all about tranquility. Indulgence and cost awareness go hand-in-hand This synthesis of sustainability, cost awareness and sensuousness can be considered quite typical of Flanders. In this region of Belgium, the savoir vivre and cuisine of neighbouring France meet northern European and Calvinist traditions, not least from the Netherlands; and the opulent Renaissance architecture of the old merchant towns of Flanders surrounded by the authentic natural environment of the Ardennes make for a harmonious blend that attracted painters and poets as far back as the 19th Century.

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Website: Phone: 0845 450 2221 Email:

Carved Wall Art specialises in beautiful carved wooden art finished to the highest

quality, forming effortless natural art which creates an impact in any space. Our unique and tactile carved designs lend themselves perfectly to hotel lobby’s, reception areas, bedrooms and corridors, as well as restaurants and café bars. The art is chic and contemporary and can be made to your own dimensions and personalised with your logo for that exclusive look. Grouped together or single, they will always make an interesting feature. We welcome your enquires, either in person by visiting our gallery situated in West Sussex, or by email or phone.

WARM WELCOME A friendly atmosphere, great service, quality food and beverages and a comfortable stay are what most of your customers are looking for. But not many know what goes into delivering a seamless, quality service. At CPL Training we’ve spent the last 20 years perfecting our courses; making sure that they’re not only relevant to your staff, but that they deliver the knowledge that will enable them to drive your business forward, surpassing the expectations of your guests.

Food Safety

TAKE A SEAT We understand that everyone is always busy, that time is often short, especially during peak times. To make sure that you’re still able to enjoy the benefits of great training, CPL offer a variety of routes all designed to get you to the required level of knowledge in the shortest possible time. You can take qualifications anytime and anywhere. We offer online courses through our e-learning platform; in-company courses for larger groups; work-based learning so that you can gain vocational qualifications whilst doing your job. In fact, there’s no limit to what we offer, as long as it suits you we’ll work out a way to make it happen.

SERVICE WITH A SMILE Our staff are all fully trained and can discuss your needs with you in more detail. If you’d like one of our representatives to visit your premises and go through a Training Needs Analysis with you this is easily arranged.


0845 833 1835 or e-mail: or book online at:

Customer Service

Bar Excellence

Management & Team Leadership

Award for Personal Licence Holders

First Aid

Coffee Skills

Cellar Management

Hotelier & Hotel Design - December 2013

Hotelier & Hotel Design - December 2013

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