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October 2018:2018: HotelHotel Openings & Refurbishments, The Restaurant Show Preview,Uniform, Independent Hotel Show preview... November Openings & Refurbishments, Shows & Events, The Arch London

Hotelier & Hospitality Design

Holiday Inn uniform as designed by

Jermyn Street Design

Electronic Hotel Door Locks for ease of use and increased security.

TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.

“The professionalism and workmanship shown from the original Demo, site survey and installation was second to none. The locks were delivered and installed at a time that suited us, with the minimum amount of disruption. An excellent Job!� - Paul , GM, Abbey House Hotel

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Sauna RFiD

Electronic Locker Lock

TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.

The Stature RFiD Electronic Hotel Sauna Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. • • • • • • • • •

Audible and visual opening Notification “In Use” L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available

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Bethnal Green’s newest 161-room hotel has officially opened its doors - 1st October

THE EAST LONDON HOTEL OPENS The East London Hotel has officially opened its doors in the heart of trendy Bethnal Green, with special rates starting from just £85 on theeastlondonhotel.com.

Hotelier & Hospitality Design

Less than a minute from Bethnal Green underground station from which the central line runs through the night at weekends, guests can take advantage of the hotel’s well-located position to reach the city in 3-5 minutes and the West End in just 13 minutes, ensuring you’re perfectly placed whether you’re visiting the capital for work or play. With Paradise Row’s range of popular restaurants and bars on The East London Hotel’s doorstep and nearby Columbia Road Flower Market, vibrant Brick Lane and leafy Victoria Park within easy walking distance, the hotel is ideal for a weekend break or staycation in London’s hippest neighbourhood.


Each of The East London Hotel’s 161 rooms is well appointed, with bespoke Millbrook mattresses made with a blend of cashmere, silk, lamb’s wool and soft cotton, Nespresso machines, amenities by Rituals and 43-inch smart TVs. Many rooms overlook buzzy Paradise Row or the greenery of V&A Museum of Childhood’s gardens, and guests can also enjoy complimentary super-fast WiFi and WhatsApp concierge for immediate assistance.

The East London Hotel is the first hospitality venture from leading property investment and development company, Definition Capital, which already has an extensive and diverse portfolio of successful investments throughout the UK. The development The brand-new, independent hotel also features its informal bar has been overseen by Dean Street Developments, and restaurant space Due East, which offers guests and fellow with interiors by OCCA Design. Londoners a range of delicious coffees, cocktails, craft beers and www.theeastlondonhotel.com locally sourced dishes, with partnerships in place with the likes www.instagram.com/eastlondonhotel of Grind Coffee, E5 Bakery, East London Bagels, Red Church Brewery and The East London Liquor Company. www.facebook.com/TheEastLondonHotel

Contents November 2018

Hotel Openings & Refurbishments


Equip Hotel Show Preview


January Furniture Show




The Arch, London


Destination Hotel Resort & Spa Expo 38 Recommended Suppliers




O Acc 14 re 64 dit 4- ed 1 Le to ve l5

Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us Dean Little

Publication Manager 01843 570940 dean@hotelierandhospitality.com

Jodie Little

Publishing Director 01843 595818 jodie@jetdigitalmedia.co.uk

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570940

Saudi luxury hotel endorses RateTiger for connectivity Executives Hotel Olaya improves online business by expanding distribution reach

E Hotelier & Hospitality Design

xecutives Hotel Olaya, an upscale property in Saudi Arabia has recommended RateTiger for stable and seamless connectivity with world’s leading OTA. The hotel, which has been using RateTiger Channel Manager and Shopper to manage its online distribution, has experienced positive results with improved exposure and efficiency.


Located in the business and shopping district of Olaya Street in Riyadh, Executives Hotel Olaya is a four-star property catering primarily to business travelers. While the business travel to Saudi Arabia remains strong, extreme competition within the Riyadh hotel industry means, hotels need to stay up-

to-date on the online channels which remained a major source of bookings. The hotel is leveraging eRevMax’s seamless connectivity with close to 400 global OTAs, metasearch and GDS channels to optimize their distribution mix. “RateTiger makes our life easy with accessibility and connectivity to all OTAs. The rate and availability updates are published across online channels immediately, and reservations delivered as soon as it’s made. We’re also using Shopper extensively to monitor competitor hotel rates,” said Hamada El Shahat, Operation Manager, Executives Hotel Olaya. “At eRevMax the focus has always been on providing hotel partners stable connection with a

bouquet of choices for making the best use of their distribution mix. We have developed our channel ecosystem for hotels to improve exposure and tap new markets. We are committed to adding value to our customers, and this recommendation shows how well we deliver when it comes to bestin-class technology and premium customer service,” said Ram Mohan Dubey, Regional Sales Director – APAC & Middle East, eRevMax. eRevMax offers strong connections with around 400 OTAs and 70 technology providers. The company provides channel management, business intelligence and connectivity solutions to hotel chains, 4* and 5* properties and large serviced apartment groups globally.


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

Designed and manufactured in MANTOVA




Hotel Openings & Refurbishments

Hilton adds three new destinations to its growing portfolio of 47 Doubletree by Hilton properties in the UK.

Hotelier & Hospitality Design

DoubleTree by Hilton Stratford upon Avon


DoubleTree by Hilton, one of Hilton’s 14 market-leading brands, has announced the opening of three properties in the U.K., following a franchise agreement with Aprirose, the real estate investment company. The three new openings, – DoubleTree by Hilton Stratford upon Avon, DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, and DoubleTree by Hilton Cambridge Belfry – will bring the brand’s warm welcome to travellers in key hubs across the U.K. DoubleTree by Hilton currently has a steadily growing portfolio in the U.K., with 47 properties open and a further 11 under construction.

Hotel Openings & Refurbishments “As we open the doors to three great hotels, we add a milestone to our DoubleTree by Hilton U.K. growth story,” said Andreas Lackner, regional head, full service brand management, Hilton. “We look forward to welcoming guests with DoubleTree by Hilton’s unique style of hospitality, which begins with our signature, warm DoubleTree Cookie upon arrival and continues with excellent service every hotel, every guest, every time.”

DoubleTree by Hilton Stratford upon Avon Located in the heart of Stratford upon Avon, the hotel is a 10-minute walk from the main attractions in the famous William Shakespeare’s birthplace, including the Royal Shakespeare Theatre and River Avon – making the hotel the ideal base to explore everything the literary town has to offer. DoubleTree by Hilton Stratford upon Avon offers 102 rooms for guests to choose from, including seven suites. Guests can also indulge in modern British cuisine at Quills or tuck into some comfort food at the hotel’s lounge bar – open 24 hours a day. For those looking to host meetings and events, the hotel boasts six meeting rooms with natural daylight, hosting up to 100 delegates. The main ballroom also offers the option of a pre-function area, as a bar is attached to the ballroom. Guests can also take advantage of the hotel’s 24-hour fitness centre to re-energise.

DoubleTree by Hilton Cambridge Belfry Situated in Cambourne, bordering the University town extraordinaire – DoubleTree by Hilton Cambridge Belfry provides easy access to a number of well-known attractions and activities, such as Duxford Air Museum, the University of Cambridge and punting on the River Cam. After a day exploring the town, guests can experience British cuisine with a twist at the The Bridge restaurant or cosy up at the Bridge Bar with a few beverages and light snacks. The 120-guest room hotel offers guests a relaxing stay, as the hotel boasts a spa with seven treatment rooms, including ESPA treatments, and relaxation lounge. Guests can also replenish at the Leisure Club, which features an indoor pool, Jacuzzi spa, steam room and sauna. For meetings and events, the hotel offers eight meeting rooms with the largest room holding up to 180-seated delegates with natural daylight – perfect for any special occasion.

DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort The property is an established resort, home to the only Scottish golf course part designed by the legendary golf champion, Severiano Ballesteros. Ideally located in rural Glasgow, the hotel is the perfect base to explore Central Scotland and a number of local attractions, including The Kelpies and The Falkirk Wheel. The 148-guest room resort offers 10 treatment rooms in the area’s largest award-winning Spa, including superior leisure and fitness facilities. Guests also have the choice of two restaurants and bars – Flemings Restaurant & Bar, which offers a hearty breakfast and modern European cuisine for dinner, and The Grill & Bar, which offers relaxed European cuisine for lunch and dinner.

DoubleTree by Hilton is part of Hilton Honors, the awardwinning guest-loyalty program for Hilton’s 14 distinct hotel brands. Members who book directly have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, free standard Wi-Fi and access to the Hilton Honors mobile app. DoubleTree by Hilton Stratford upon Avon is located at Arden Street, Stratford upon Avon, CV37 6QQ. DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort is located at 1 St Andrews Drive, Cumbernauld, Nr Glasgow, G68 0EW. DoubleTree by Hilton Cambridge Belfry is located at Back Lane, Cambourne, Cambridgeshire, CB23 6BW. For more news on DoubleTree by Hilton, visit http://newsroom.hilton.com/doubletree

Hotelier & Hospitality Design

“It is great to see all three properties unveil as part of the DoubleTree by Hilton family,” said Gary Jones, COO at Aprirose. “Our working relationship with Hilton goes from strength to strength and will continue thanks to further upcoming openings, including DoubleTree in Oxford and the DoubleTree in Forest Pines (Yorkshire). These hotels are upscale, full-service properties, and we look forward to welcoming visitors from close to home and further afield.”


Hotel Openings & Refurbishments



eading Spanish hotel group, Meliá Hotels International, has announced its latest addition in Mexico with the launch of Paradisus Playa Mujeres Mid-2019. The luxury hotel will be Mexico’s fourth Paradisus branded property.

Hotelier & Hospitality Design

Nestled just off the coast of Cancun with sugary soft white-sand beaches and sweeping coastlines, Playa Mujeres is the new popular destination for travellers and locals alike. Located 35 minutes from Cancun International Airport and 10 minutes from downtown, Paradisus Playa Mujeres is situated on the seafront, offering a tranquil and relaxing setting. It is within close proximity of Isla Mujeres, with thriving bars, restaurants and shops, as well as a golf course, designed by Australian professional golfer, Greg Norman. For guests looking to discover the area further, Paradisus Playa Mujeres will provide access to a private marina, where they can sail the Caribbean Sea and take in the breathtaking views. Playa Mujeres is the ultimate spot for laid-back luxury in a natural, untouched landscape.


Inspired by Mexican design and architecture, the luxury all-inclusive resort will boast 498 rooms, each providing stunning views of the tropical gardens and beautiful beaches that highlight the natural beauty of the destination. All guest rooms will be contemporary and unique, providing a mini-bar, LCD TV, high speed internet connection and private balcony. Amenities will include Royal Service (adults-only) with private butlers and Family Concierge that offers a tailored family vacation experience. In addition, Paradisus Playa Mujeres will showcase four swimming pools, six bars and seven restaurants serving a variety of international cuisines. Paradisus by Meliá’s new offering ‘Nature Included’ transports guests into a paradise that reflects the natural beauty of the destination, as well as being environmentally conscious and encouraging guests to immerse themselves in local experiences. Paradisus Playa Mujeres will provide guests with an impressive culinary programme, which takes

dining to the next level. Restaurant options will include Italian Grill, Asiatic Fusion, Mexican Gourmet and Gastro Bar by the renowned Michelin-star chef, Martin Berasategui. At Gastro Bar, guests will be able to indulge in either an à la carte menu or a tasting menu carefully curated by the chef. For guests looking to dine alfresco they can enjoy El Pescador (adults), Barefoot Grill (for young adults) and Footprints (for children). Championing local culture, the resort will work with local farmers, artisans and chefs to provide an outstanding F&B offering, using local produce in each restaurant and herbs and spices for cocktails. Whether guests are looking to relax or party, Paradisus Playa Mujeres will be suited to all tastes, offering a lobby bar, beach club (adults only), sunset bar, pool bar (adults only), Red Lounge, Sports Bar & Café, showcasing spectacular views of the gardens, marina and the glittering Caribbean Sea. Celebrating the region’s cultural heritage, Paradisus Playa Mujeres will feature a sculpture in the lobby curated by local artists, a garden wall and mirrored water feature, as well as retail space. Upon arrival to the hotel, guests will be invited to the Welcome Lounge,

Hotel Openings & Refurbishments

where they will be able to enjoy drinks and appetisers, while admiring the outdoor waterfall.

Committed to health and well-being, local culture and environmentally conscious, Paradisus Playa Mujeres will offer a range of authentic, personalised, Life Enriching Experiences as well as a comprehensive menu of luxurious treatments and prestigious products using natural oils to nourish and rejuvenate the body at the renowned YHI Spa. Guests will also be able to enjoy the relaxation areas, plus two fitness centres for personal training and wellness activities. Paradisus Playa Mujeres will provide four business centre stations, a convention centre (ballroom) with a capacity for up to 1,500 people. It will offer video mapping technology and a state-of-the-art audiovisual system.

Paradisus Playa Mujeres will join other key properties in Mexico, including Paradisus Los Cabos, Paradisus Cancun, Paradisus Del Carmen La Esmeralda, and Paradisus Playa del Carmen La Perla (adults only). For more information, please visit: www.paradisus.com

Hotelier & Hospitality Design

The resort will feature a spectacular motor lobby, arcade room, covered theatre, outdoor plaza for shows, coffee bar, juice bar, kids club and luxurious changing room facilities.


Hotel Openings & Refurbishments

Unveiling of the highly-anticipated, The Ca Kempinski Hotel Singapore, October 1, 20

A harmonious blend of timeless heritage with mo


ocated in Singapore’s downtown Civic and Cultural District is the architectural gem, once known as Capitol Building and Stamford House. After years of meticulous restoration by acclaimed architects and updated with refreshing modern touches by famed interior designers, its glories will be revived as it unveils as a luxury haven – The Capitol Kempinski Hotel Singapore. Promising to be an oasis of tranquility in the heart of the city underscored by its signature bespoke hospitality, The Capitol Kempinski Hotel Singapore will be receiving its first guests beginning October 1, 2018.

Hotelier & Hospitality Design

“We are excited to house the first Kempinski brand in Singapore at this iconic landmark,” says Christian Gurtner, Managing Director of The Capitol Kempinski Hotel Singapore. “Whether through thoughtful design, abundance of gourmet food and beverage options or impeccable personal service, guests can look forward to an exquisite, five-star experience, a sense of place where rich heritage meets the finest traditions of European luxury.”


Hotel Openings & Refurbishments

apitol 018

odern luxury. A Premier Address

Contemporary Design with Victorian and Art Deco influences Carefully restored, The Capitol Kempinski Hotel Singapore features a design that stays true to the buildings’ colonial art deco and Victorian aesthetics while stylishly capturing contemporary beauty and elegance. Each design element infuses homely warmth into the space while giving the feeling of understated grandeur, underscoring its stately past. Precise lines and geometric shapes are a recurring design theme, a nod to the art deco style of the early 20th century – when Capitol Building was first built. Travertine limestone columns, high-gloss piano rosewood lacquered finishes and Italian marble floors showcase the richness and opulence of Victorian design and are beautifully juxtaposed against muted warm tones, lightly embossed champagne-colored wallpaper and the integration of Chengal wood flooring from the original building.

guests can expect spacious living spaces including a luxurious bathroom with free-standing, deep-soaking bath, Sonos audio system, a generous work desk area, complimentary non-alcoholic beverages from the minibar, complimentary WiFi, and much more. For guests staying in suites, complimentary daily gourmet breakfast and a promise of a 24-hour stay await.

Wellness and Relaxation The ultimate retreat awaits The Spa at The Capitol Kempinski Hotel Singapore, where the fusion of modern therapies and traditional Asian massages has been fine-tuned to blissful perfection. In-room spa treatments are also available for a truly indulgent experience.Fitness enthusiasts can maintain a workout regime at the Gym, kitted out with state-of-the- art TechnoGym equipment, or simply lounge back for a refreshing afternoon break at the outdoor saltwater relaxation pool – a quiet escape ideal for a relaxing dip, or a moment to rejuvenate.

Meetings & Events

High corniced ceilings, dramatic archways and grand windows offer sweeping views of the city and an abundance of natural light that shifts with the day, lending an almost ethereal glow to the space. Lamps and cornices in each room have a patterned design – customized to represent the scales of Singapore’s mascot, the Merlion, in a subtle tribute to the nation.

The Capitol Kempinski Hotel Singapore offers event spaces that can be delicately tailored for groups of varied sizes, from an intimate gathering with 12 guests in the charming Private Room, to 220 guests in a theatre-style setting in the elegant Salon. The latter is situated on Floor 4 of the hotel, and features striking pitched ceilings, and an 18-metre hand-painted Chinoiserie designer wallpaper by de Gournay, of vibrant, balanced and contrasting colors that create an aura of happiness and joy. Celebratory galas and cocktail parties commence at the pre-function area for 120 guests, with an open show kitchen for an interactive dose of theatre.

The Kempinski Experience

Gastronomic Experiences

Upon entering The Capitol Kempinski Hotel Singapore, a sophisticated residential living unfolds. Be greeted by the Lady in Red – a signature Kempinski brand ambassador, embodying a dedication to impeccable personal service and hospitality, representing the epitome of European timeless elegance.

The selection of culinary experiences at The Capitol Kempinski Hotel Singapore centers around high-quality products, creative techniques and an exceptional selection of wines and spirits – reflecting the brand’s origin as a wine merchant in the 19th century. The hotel will present exciting food and beverage offerings on property and at the adjacent Capitol Piazza in the coming months, anchored by its signature restaurant, which will be conceptualized by a three-starred Michelin chef. More details will be released at a later date.

The 157 guestrooms and suites are each marked by intricate detailing and light-filled high- ceiling interiors. Spanning almost 50 unique room configurations, forgoing the typical unit- oriented hotel typology, each area is thoughtfully-designed, working cohesively within these conservation structures. In all eight room categories,

The Capitol Kempinski Hotel Singapore is located at 15 Stamford Rd, Singapore 178906. Special opening rates begin at SGD 568++ (approximately USD $415++). For reservations, please contact +65 6368 8888 or email reservations.singapore@kempinski.com.

Hotelier & Hospitality Design

The Capitol Kempinski Hotel Singapore is nestled at the center of the continually revitalized luxury heritage lifestyle destination, Capitol Singapore – encompassing an exclusive 39-unit residential tower, a premium retail mall, and the legendary Capitol Theatre. It is a perfect starting point to explore the city, where access is effortless via sheltered connectivity from City Hall MRT station, with entertainment and lifestyle options, as well as dynamic landmarks and art venues, all within close proximity.


Hotel Openings & Refurbishments

Calabash Luxury Boutique Hotel Reopens and joins The American Express Fine Hotels & Resorts Program Luxury Hotel showcases brand new sustainabilityled refurbishment

Hotelier & Hospitality Design

Calabash Luxury Boutique Hotel today reopens its doors following a sustainability-led refurbishment, just a month after being welcomed into The American Express Fine Hotels & Resorts Program, which provides Platinum and Centurion® Card members with special amenities when staying at any of the 700+ hotel partners around the world.


Calabash is the only property in Grenada and one of less than 50 other Caribbean properties to be part of this most prestigious program,

and this invitation comes just a year after the luxury five-star hotel was accepted into the prestigious Relais & Châteaux group of elite hotels and recognized by Trip Advisor as the #1 hotel in the Caribbean and #13 in the world in 2017. The hotel this week was also named the Best Boutique Hotel in Grenada by News America Now. The world-class resort is known for its yearly upgrade every September, which ensures guests continue to be surprised and delighted every time they come to stay – a vast percentage are repeat customers who return on a yearly basis. 2018’s refurbishment focuses on sustainability and respecting the

natural environment, with its new Beach Club restaurant upgrade showcasing eco-friendly composite decking made from an innovative blend of 95% recycled wood and plastic film, which was created from recycled plastic bags - indeed, over almost 3,000sqft Beach Club, the hotel has used approximately 840,000 plastic bags that may otherwise have ended up in the ocean. The original flooring is also being reused for cladding on the bar and elsewhere in the hotel, and the bar has been moved to the side to enable the restaurant diners to have totally uninterrupted views of the stunning natural surroundings. This

Hotel Openings & Refurbishments

The Self-Care Package encompasses:

• One relaxing 60 min

• A locally made Self Care

• Daily yoga and meditation

• The option to hand your

• A mood diary or journal to

write your daily feelings in and track your mental health once you’re home, to help you identify patterns and triggers

• A trip to one of the

wonderful children’s homes on the island that Calabash


works with (doing positive things to help others can be a mood-booster)

Swedish Massage per person per stay to help focus your breathing and manage anxiety

“We are so excited to show off our new refurbishment which put sustainability at the heart of many of the design decisions we made, and are so proud to be part of such a distinguished rewards program which we feel is a perfect fit for us. With both The American Express Fine Hotels & Resorts Program and our Relais & Châteaux affiliation, we are thrilled to further push awareness of our hotel and Grenada’s marketing efforts overall,’ comments Director of Sales & Marketing Adele Garbutt. The hotel has also recently launched its new wellness programme which addresses self-care and mental health alongside its extensive physical spa treatments.

gift box

phone in if you want to enjoy a digital detox during your stay

This package is available to all guests staying for a minimum of four nights, and is valid in all suite categories (Junior, Superior, Deluxe, Pool & Penthouse Suite) and on all meal plans and based on double occupancy. Rates start at US$525 per night.

Hotelier & Hospitality Design

focus on sustainability isn’t new at Calabash Luxury Boutique Hotel; in fact, over the past five years they’ve introduced solar panels to provide energy to parts of the hotel, replaced plastic straws for biodegradable options and minimised the use of plastic bags for transporting items by using trolleys. The Garbutt team have also introduced electric buggies for on-site transportation, reuse grey

water in the hotel’s lush gardens, recycle all single use plastics and source local produce for the restaurants such as lionfish which is decimating the local marine life. As well as using food waste as compost, leftover edible food also gets sent to homes, which is just one of many charity initiatives the hotel is known for on Spice Island. As part of the family’s endeavour to look after their island and community, they donate to early childhood education through Grenada Schools Inc and the island’s children’s homes through Pack for a Purpose, where they provide an array of donations to The Bel Air Children’s Home, The Dorothy Hopkin Centre for the Disabled, The Queen Elizabeth Home for Children and Programme for Adolescent Mothers.


Pandox buys Midland hotel for £115m Pandox has entered into an agreement to acquire Manchester’s Midland hotel for £115m from Aprirose. The Swedish hotel investment company is partnering in the transaction with Fattal Hotels Group, which will operate the hotel under its Leonardo Hotels brand while retaining its iconic name. Real estate investment company Aprirose bought the hotel in September 2017 as part of its acquisition of the 26-strong QHotels portfolio from Bain Capital Credit and Canyon Partners for £525m, in what was believed to be the biggest hotel deal of last year, with RBH appointed to manage the collection. The four-silver-AA-star, 312-bedroom hotel features two restaurants – Adam Reid at the French, and Mr Cooper’s – 14 conference and meeting rooms, and a spa and gym. The hotel will receive an investment of £11m for renovation. Jens Hallman is general manager of the property; the third general manager appointed to the hotel in the space of two years. Aprirose also sold the 120-bedroom Mottram Hall hotel in Cheshire to spa resort group Champneys last month, which had operated under the QHotels portfolio since 2014.

Hotelier & Hospitality Design

Pandox owns 143 hotels in Europe, including 20 freehold Jurys Inn properties, and the Hilton and Hilton Garden Inn


at London Heathrow Airport. The group also announced its acquisition of the Radisson Blu Glasgow for £39m last week. Fattal operates 43 hotels in the UK and Ireland under the Leonardo and Jurys Inn brands. There are seven Leonardo hotels in the UK, six in Scotland and one in London Heathrow, with 180 across major European cities. The brand entered the UK market in 2017 with the acquisition of the 230-bedroom London Heathrow Airport hotel and opened the 282-bedroom Leonardo Royal Hotel Edinburgh as its flagship hotel, following a £6.1m refurbishment from the former Premier Inn. Last month Jurys Inn and Fattal Hotels revealed plans to invest approximately £32m in the redevelopment and expansion of the existing Jurys Inn Edinburgh hotel. The investment includes proposed plans to convert an adjacent listed building into a new 131-bedroom NYX hotel. David Fattal, chief executive of Fattal Hotels Group, said: “This fantastic acquisition of Manchester’s Midland hotel represents a huge step forward in our ambitious growth strategy in the UK. The reputation of the hotel speaks for itself and with this, we have the opportunity to further expand and strengthen the depth and breadth of our portfolio.” Jason Carruthers, managing director of Leonardo and Jurys Inn Hotels UK and Ireland, said: “We are delighted to have acquired the iconic Midland hotel, which is very much a flagship acquisition for the group.”

Below: benches and tables from Lyndon’s popular Agent collection grace this informal work café.

Formal and informal dining: Lyndon’s Isla and Agent collections of dining chairs and tables bring elegance to any environment. With an extensive selection of fabrics and leathers for chairs, a variety of timber finishes also gives added choice. In addition, all chairs and tables can be specified with coloured painted frames for a bold and stunning effect. The comfort of these chairs is achieved through a superior and considered ergonomic that both supports and cushions the user whilst sitting.

Dine in style and comfort with


Lyndon Design offers a variety of seating and furniture collections to provide an enhanced user dining experience in restaurants, cafés, bars and work cafés. As well as being comfortable and sophisticated, the collections are functional, flexible, and help utilise space for maximum turnover. From formal seating arrangements and intimate dining, to casual benches and high tables with stools, this stunning Lyndon line-up is designed to suit a wealth of interiors. All pieces bear Lyndon’s stamp of handcrafted luxury and are ergonomically superior.

Intimate dining: Lyndon’s two-seater sofas and chairs from its Callisto and Albany collections - the latter complete with distinctive buttoned back detail - are ideal for intimate dining. Whilst preserving the formality of the occasion, these pieces bring a soft and intimate feel and are often specified in establishments that wish to create a timeless and sophisticated ambiance. They can also be customised to create a bespoke effect. Tables: When it comes to the all-important dining table, Lyndon boasts multiple options that come in a variety of timber finishes. Of course, size and shape are equally important, and a mix of circular and rectangular pieces further aids design flexibility and practicality. Lyndon also offers a wide array of coffee, side and bistro tables for informal areas. Commenting on its all-encompassing line-up of dining seating and furniture, Managing Director at Lyndon, Tim Armitt, says: “When it comes to the dining experience, luxury, style and comfort are naturally at the top of everyone’s wish list. However, the type of seating and furniture must also be considered based on the interior styling and available space. For those establishments where space is sacred, Lyndon can design custom banquette and booth seating to fit any interior. Whatever the choice, when choosing Lyndon, you are investing seating and furniture that can be enjoyed for years to come.”

For further information contact 01242 584897, or visit www.lyndon.co.uk

Hotelier & Hospitality Design

Armchairs without arms and table from Lyndon’s Isla collection are perfect for both formal and informal dining

Casual tables, benches and bar stools: Lyndon’s Agent collection is a popular choice for cafés, informal restaurants and work cafés, especially where space is at a premium. Combining excellent design with functionality, they bring a relaxed feel to any dining area, and when both high and lowlevel options are combined, they serve to break up the eye-line of furniture.


Plymouth’s Marco Pierre White steakhouse bags Restaurant of the Year The Marco Pierre White (MPW) Steakhouse Bar & Grill restaurant, based at Crowne Plaza Plymouth, managed by Valor Hospitality Europe has been named Restaurant of the Year at the Black and White Annual Conference and Awards Dinner held at the DoubleTree by Hilton Cadbury House, Bristol. Found on the hotel’s penthouse floor, MPW Plymouth fought off tough competition from 45

Hotelier & Hospitality Design

other MPW restaurants across the UK and was recognised for its exceptional service, management, design and of course, outstanding food.


This latest award comes after the restaurant was last year named Newcomer of the Year at the same awards, following its launch in March 2017. MPW Steakhouse Bar & Grill Plymouth’s location on the 11th floor of the Crowne Plaza offers diners a unique experience using the finest produce in order to create mouth-watering yet affordable cuisine, coupled with panoramic sea views over the Hoe and to Cornwall. Joe Carter operations manager at the Crowne Plaza Plymouth, said: “To win awards over two consecutive years at the Black and White Annual Conference and Awards Dinner is a fantastic

achievement and we’re delighted that our team’s hard work has been recognised. “Diners come to a Marco Pierre White restaurant with high expectations and it’s a challenge that we enjoy rising to. We’re passionate about delivering exceptional food but the overall atmosphere is important too and we’re proud to be giving our guests a truly memorable experience.” As well as the venue Plymouth, Valor Hospitality Europe manages two further MPW restaurants at its DoubleTree by Hilton Hotel and Spa in Chester and Hotel Indigo in Liverpool.







... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU


0115 965 9030 info@contractfurniture.co.uk www.contractfurniture.co.uk


THE PLACE TO GO FOR ENDLESS INSPIRATION! Are you a hotelier, architect, interior designer, investor, chef, restaurateur? Whatever the size of your project, the trade show EquipHotel is designed to help you.

5 days to source new suppliers from among our 1,600 exhibitors, hunt down and test new products and innovations, make new connections, attend competitions and take part in masterclasses and special events.

A comprehensive range of products and services, from furniture and interiors to kitchen equipment and food products‌ from spas and bathrooms to technology and services.

Download your free badge using your invitation code: EPE085

See you: 11-15 novembre 2018 Full programme at equiphotel.com




II-I5 NOV 2OI8 Paris - France

For further information: EquipHotel trade show - Oytun Saritayli +33 (0)1 47 56 51 19 - oytun.saritayli@reedexpo.fr

Official partners


Victorian Grand Manor, Belmond Le Manoir aux Quat’Saisons

Bespoke Victorian Glasshouse, Wynyard Hall, Stocktony-on-tees


Bespoke Victorian Glasshouse, Sunny Meadow Farm, Connecticut USA

For our seasonal offers please call 0800 783 8083 or visit www.hartley-botanic.co.uk

NOTHING ELSE IS A HARTLEY The only aluminium glasshouses and greenhouses endorsed by the RHS © The Royal Horticultural Society. Endorsed by the Royal Horticultural Society. Registered Charity No 222879/SC038262

Commercial Interiors Designed to Impress with

South Eastern Interiors First impressions do count… It only takes seven seconds to make a first impression on another human being. Here at South Eastern Interiors we create interiors for commercial properties that help businesses create desirable brand environment that leaves a positive first impression on every visit whether you work rest or play there. Using a turnkey solution to get the job done. On time. On budget. On Point.

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From the initial consultation about the project to the design of the building, from the construction work to the aftercare, SEI’s committed, professional and meticulous team of commercial property experts, will work with you every step of the way to deliver a premium commercial property designed to boost productivity and maximise your brand appeal.


Our commercial property design and construction specialists listen to your objectives, take the time to understand your business, its identity and values, and create a compelling commercial environment that achieve your goals and propel your business to more competitive domains.

Minimising business disruptions Our talented, experienced and qualified interior designers and construction specialists will work around your business commitments, creating minimum disruptions to your operations and working tirelessly within budget. SEI has experience designing and creating beautiful, bespoke interiors for hotels, restaurants, bars and nightclubs, retail stores and other commercial environments.

Making financial sense…. We recognise the cost of making improvements and renovations to commercial property can be challenging for many businesses. SEI’s commercial finance partners will work with you to find the right financial solution to cater for your unique construction requirements, whether it’s business loans, development funding, asset finance and bridging finance.

If you would like to get in touch with our team of friendly, experienced and professional commercial property design and construction consultants to discuss your bespoke objectives and requirements, give SEI a call on 0203 617 7797 or email info@seiuk.com.


AN ICONIC hotel on Brighton’s seafront has promoted its deputy manager to take the helm ahead of the busy party season and beyond.

Jason Bramwell is The Old Ship Hotel’s new general manager, having impressed during his time as deputy over the last five years. In his new role, Jason, originally from Norwich, will oversee the day-to-day running of the Cairn Groupowned property, and work closely with his team to ensure guests enjoy their stay in the seaside city. Having been in the hospitality industry since the age of 17, Jason began his career in the kitchen before transitioning to customer-facing roles and relocating to Brighton 17 years ago.

Cairn Group’s HR director Richard Adams added: “At Cairn Group we highly value our people and believe in recognising hard work, so it is great to see Jason’s talent and commitment rewarded with this promotion. We are really looking forward to seeing what the future holds for The Old Ship Hotel under his guidance.” The Old Ship Hotel is a 154-bedroom property which forms part of The Cairn Collection. As well as being a destination for midweek and weekend breaks, the hotel also offers wedding packages, conferencing and event facilities, and has a bar and restaurant. For more information on Cairn Group visit www.cairnhotelgroup.com.

Hotelier & Hospitality Design

Commenting on his promotion, Jason said: “I moved to Brighton many years ago and fell in love with the city, so it’s an honour to step into my first role as general manager at such a well-known hotel in the area. I am a big believer in staff engagement and am looking forward to leading the hotel’s great team, as we take on some new challenges together and ultimately, make sure our guests have a fantastic experience.”


January Furniture Show

Fresh Designs for a

Growing Market

Expect to see enthusiastic exhibitors at the 2019 January Furniture Show (JFS) when the 4-day show opens on 20th January. Exhibitors will launch their new products at the NEC with the knowledge that 2017 was a record year of sales for the furniture and interiors market, and 2018 continued into the second part of the year in the same vein.


ccording to the Office for National Statistics (ONS), the retail sales of furniture and lighting grew by 2.9 percent in 2017 and passed ÂŁ14 billion for the first time. It represented the fourth straight year of growth for the industry.

Hotelier & Hospitality Design



2018 Show Image

Despite the challenges of 2018 with a heatwave, world cup fever and market complexities, the predictions are that 2018 will continue the growth pattern in furniture and furnishings sales. The hotel and leisure industry substantially contributes to these sales figures as new hotels are built and older rooms are refurbished. The UK has over 45,000 hotels, which had average occupancy rates of 76% in 2017 and the number of new hotel rooms in 2017 in the UK was estimated at 11,590 outside of London and 8,430 in London - all of which required furnishing. Indications are that the new hotel openings have, and are continuing in 2018. (Figures from PwC UK) The exhibitors showing at JFS 2019 are full of positive action to meet new demand and have compelling launch plans for new collections and models. The beds and mattress sector has seen the largest sales growth recently, rising by 5 percent over last 18 months, reaching over £2 billion. Silentnight, Britain’s largest bed group, who own the well-known Sealy and Rest Assured brands, will exhibit at JFS for the first time and

January Furniture Show have just had an 11 percent rise in their annual sales, reaching over £150 million. They, along with other bed companies including Breasley, MLily, Hestia, Birlea, MiBed, Vogue Beds and Highgate have all got new beds and mattresses to show. Upholstery is second behind beds in terms of performance over the past 18 months, but upholstery manufacturers too have lots of new designs to shout about. Whitemeadow have just opened a new 4,000sqft design, development and showroom facility at its Nottinghamshire HQ and continues to develop its collaboration with Content by Terence Conran. Westbridge, Tetrad, Buoyant and Lebus are all launching new upto-the-minute designs in muted, vibrant and sophisticated fabrics and coverings at JFS. As well as higher-end companies launching new models, the mainstream and volume producers are also full of new ideas as Buoyant and Lebus are among those with new collections to show. Young companies such as The Great Chair Company and Mason & Pearl also have new up-to-theSilentnight

minute sofa and chair designs to launch at JFS. Living and dining furniture isn’t as high flying as beds and sofas in terms of increased sales, but is in no way short of fresh ideas and new collections. Some of JFS’s best loved exhibitors VIDA Living, Ercol, Skovby, Weimann and Gallery Direct all have new cabinet collections to introduce and will give buyers a feast of mixed textures, unique storage solutions and plenty of 21st Century design techniques. Lighting is included in the growth figures for the furniture industry and with a whole new lighting section at JFS called LIGHT, it will be the ideal place to source indoor and outdoor lighting of every kind. On show will be everything from simple bedside lamps to largescale chandeliers for entrances and reception areas. Eminent lighting brands including Oaks Lighting, Impex Russell, Elstead, Illuminati and Searchlight will be joined by the ever-creative Där Lighting, who has successfully exhibited at the show for the last three years.

Dar Lighting

Although JFS had included lighting in the show since its inception in 2015, it was mixed in with other interior furnishings and accessories. Its elevation to having its own dedicated section reflects the growing importance placed on lighting both internally and externally. There is an added bonus for hotel and hospitality buyers this year as the HRC (Hotel, Restaurant & Caterer) show is happening at the same time as JFS. It will be easy to combine both shows for a complete buying experience for any hotel, guest house or leisure facility.

To see all of the new collections, meet the enthusiastic exhibitors and select from the best there is in furniture, interior flourishes and lighting, visit JFS next January. Entry is free and registration is live at www.januaryfurnitureshow.com

Hotelier & Hospitality Design

2018 Show Image


Source new products, discover fresh trends, and meet 100s of suppliers at the UK’s biggest furniture show. Make yourself at home at the industry event of the year.

Register now at januaryfurnitureshow.com

environments where breakdowns are not an option, only the very best materials will do,” comments Dave Wilson, operations director at Instanta. “We are always striving to be one step ahead” Dave continues. “We invest only in the very latest technology so that our products can offer the ultimate in reliability, as well as increasingly important elements such as energy efficiency.”

Old doesn’t have to mean out of touch – with age comes experience, knowledge and insight into what customers want. This is certainly the case with Instanta. Having been manufacturing and supplying premium boiling and chilled water equipment for over 60 years, far from being stuck in the past, this dynamic company actively looks to the future. As with many start-ups, Instanta initially began with just one product, a steam boiler that was produced and sold from a small workshop close to Southport’s town centre. Thanks to the use of quality

materials and a user-friendly design, it became a hugely popular product within the catering industry. Instanta has been evolving and innovating ever since, realising that its products require continual development and improvement to meet the needs of the high-pressure catering and hospitality sectors. “It might seem like a straightforward requirement: boiling and chilled water in an instant – but actually, when it comes to high capacity

And, another key factor that makes Instanta stand out from the rest, is that it still hand-crafts all of its products from its Southport factory. “This is a huge selling point for us,” adds Dave. “Our customers value the fact that their products are locally made and can very easily get hold of any spare parts.” So, what next for Instanta? “We’ll continue to evolve our products as we have been doing for the past 60 years,” confirms Dave, “as well as expanding our product range. The launch of our sous vide water bath products have been received very well, we’re delighted with the response from the industry. But there’s no danger of us losing sight of our core product range – we’ll continue to respond to feedback to see how we can make our products work even harder for those in the hospitality industry.”


Hotelier & Hospitality Design


Indeed, Instanta has introduced a range of features to both its countertop and wall-mounted products, such as the ECO mode, a 7-day programmable timer and a built-in, high-flow multi-filtration system.


Business up and down? These 7 quick restaurant software tips level out the restaurant rollercoaster Brexit bust-up

By Luis De Souza, CEO of NFS Technology Group

Hotelier & Hospitality Design

There have been some big shocks in the UK restaurant market this year, with even famous names suffering a downturn.


Yet over 4,000 new restaurants have opened here in the last four years, so the industry is still showing a lively spirit. So in these restaurant rollercoaster times, how can you make sure YOUR restaurant is one of the survivors? I’ve come up with my 7 favourite quick restaurant software tips to help you level out the ups and downs of the market But first, why’s life so tough for restaurants in 2018?

Thanks to the impending ‘divorce’ – soft or not – the pound has fallen and basic ingredients have therefore shot up in cost. Jamie Oliver blamed the Brexit blues when he was forced to close six of his restaurants last year, followed by 12 more in 2018. Like almost everyone else, he’s seen margins eroded by factors including the rise in the minimum wage – and he’s certainly not immune to that other big repercussion of Brexit, the exodus of EU hospitality workers.

Private equity perils The restaurant and bar sector has been dominated by private equity, and deals have been at a record high this year. It’s led to over-ambitious restaurant chains expanding too quickly, and the market is said by many to be over-saturated.

On top of this, the trend towards using online ordering apps such as Deliveroo and Just Eat has been providing diners with an alternative to eating out. The combination is hitting the sector hard. Accountancy group UHY Hacker Young says that no fewer than 35 out of the UK’s top 100 restaurant groups are now loss-making. Like everyone else, they blame higher staff costs and falling consumer confidence as well as rising business rates. Driving efficient operations and effective sales are crucial if restaurants want to thrive. Restaurant management technology helps – for example, those using Aloha EPOS systems, such as Nando’s, are reporting increases in gross profit and revenue.

1. Get marketing Restaurant management software makes it easy to create targeted marketing campaigns that bring guests back again and again. Using cloud-based EPOS it becomes easy to capture diners’ data to inform email promotions. You can also use they system to post your events and promotions to social media.

2. Reward loyalty Once customers arrive, you want to keep them coming back by creating a real relationship that benefits everyone. Restaurant management software offers multiple ways to reward repeat business: • Real-time rewards • Gift card credit • Rewards based on items • Rewards based on points Your EPOS restaurant technology makes it easy to keep track of the system – and if you are in a group, the loyalty schemes can be applied across all sites in a jiffy.

3. Be more social Our clients are increasingly using social media to get the word out about their business – it’s a particularly useful way to reach the younger generations of diners.

With technology it’s possible to promote your business, sending out social campaigns at a national or site level. Importantly, you can also monitor your online reputation and see what reviews people are posting. A mobile solution means you can track social media feedback in realtime and respond quickly if there’s an issue.

4. Crack down on theft Sad to say, fraudulent staff can sometimes hit your bottom line by indulging in theft and scams. Using fraud detection software means a restaurateur can spot patterns of unusual behaviour in real-time. And because staff know their actions are being monitored, they are likely to stay on the straight and narrow.

5. Control your labour This is one of the highest costs for any restaurateur, but can be kept control with technology. You need to perform a balancing act of keeping enough staff on at the right times to keep guest happy, without wasting money on overstaffing or unnecessary overtime. With restaurant technology you can forecast exactly what labour is required, create rotas easily and reduce unplanned overtime thanks to full integration with payroll.

6. Manage stock better Food waste is a huge drain on the resources of any restaurant, and it’s crucial to keep it to a minimum.

EPOS technology not only identifies best-selling dishes but also spots trends, so the right stock is ordered and less is thrown away.

7. Improve customer service When it comes to restaurant software tips, this is perhaps the biggest, longterm. EPOS technology creates a seamless customer experience from online reservations to quicker seating, thanks to graphic table plans. Food arrives quickly and accurately thanks to tableside ordering on handheld devices, tablets or smartphones – and it can also integrate with kitchen automation. Even bill payments can be taken tableside. It all adds up to a quick, satisfactory customer experience that they will be keen to repeat. These 7 restaurant software tips are just the tip of the iceberg when it comes to the benefits of good restaurant management technology, and they are well worth taking note of. All the indications are that 2019 is unlikely to be any easier than this year; the industry needs all the help it can get. And with a quick and demonstrable ROI, technology is definitely an important part of any restaurant survival kit. * Find out more about restaurant management technology at www.nfs-hospitality.com

Hotelier & Hospitality Design

My top 7 quick restaurant software tips for success:



Embracing individuality or

one look for all?

- Understanding what works best for your brand values in a uniform -


lobal and regional hotel groups and hospitality companies have a myriad of options when it comes to their brand identity. Some go for an image that embraces individuality, while others prefer a homogenised look, supplied and maintained from a single source and that is familiar wherever in the world you are. The different approaches have their own merits, and some uniforms take the best of both options, using aspects of each. One of Jermyn Street Design’s most prestigious clients, Intercontinental Hotel Group (IHG), adopted a single uniform look, using JSD’s expertise to launch the first ever branded uniforms for Holiday Inn and Crowne Plaza hotels across Europe, the Middle East and Africa.

A unique approach was required to meet the unique combination of brand, purchasing, marketing, budgetary and HR demands. The uniforms had to comply with the demands of a wide range of employee sizes, widely varying climates and cultures. JSD sent a team of designers and project managers across Europe, the Middle East and Africa attending staff focus groups, hosting international catwalk shows and brand forums to ensure maximum buy-in from all franchisees. The globally recognised uniforms are now worn by 18,500 IHG employees in over 350 Holiday Inns and Crowne Plaza Hotels in 18 countries. One of the benefits of adopting the global uniform approach is that a single supplier works in partnership with the hotel group to provide brand uniformity through design consultancy, manufacturing, stock management, warehousing and distribution. It ensures that there is a strong brand identity, which can be managed, maintained and protected.

Hotelier & Hospitality Design

For a more individual look, some hotels may wish to adopt a style to suit their market, interior design and type of customer. A prime example of this approach is Taj St James, part of a large group that encourages individual hotels to express their own ‘personality’. Taj St James caters for some of the world’s most discerning travellers, for whom luxury is a way of life, so the brief for JSD was to create a uniform that exudes opulence and style.


The Taj Group’s approach is for each individual hotel to encapsulate something of its identity and heritage into the uniform design, so the JSD designers visited St James’ Court and photographed the historic detailing. The resulting bespoke uniform took inspiration from architectural elements such as the iconic scallop shell design which adorns the hotel gates and was incorporated into the luxury 100% silk scarf and ties. The peacock feather motif of the Taj hotels resorts and palaces was embroidered on to the aprons for the food and beverage team. It was very important for the new Taj uniform to exude quality and for the colours and fabrics that were used to look completely different to a standard corporate uniform. JSD created a bespoke subtle check fabric which was


Some hospitality brands may prefer a common brand theme, with design elements appropriate for different job roles or locations. The Royal Automobile Club is a worldfamous private members’ club with a heritage of 120 years of luxury and tradition. The Club includes two magnificent Clubhouses with 11 banqueting rooms, formal dining areas, less formal restaurants, cocktail bars, numerous sporting and fitness facilities, all requiring their own range of uniforms. The challenge for JSD was to create one ‘look’ for staff across both Clubhouses throughout all the various facilities, reflecting the two entirely different settings, each with its own intrinsic and very special ambience. JSD met that challenge by designing a stylish wardrobe look that incorporates 28 different styles. This enables staff to select the uniform items that work best for them for their specific job role and location. To match the unique heritage of the brand, the entire range was designed and manufactured in the UK.

Finally, it may not be appropriate for staff to wear a ‘uniform’ uniform. Some brands are now adopting a different approach, especially those who have not previously had a standard uniform and don’t want to introduce anything too formal or restricting, enabling staff to express their own personality while staying within certain “uniform” guidelines. JSD recently met such a challenge and came up with a simple branded denim shirt that could be styled in any one of a number of ways to suit the individual wearer. It can be worn open, done up or tied at the waist, with trousers, a skirt or even with leggings. This is ideal for companies that want to retain a casual or younger brand image but still stand out in a busy environment. It is an approach that makes it easier for the uniform to suit a wide age range, or different body shapes. Whatever the brand requirements, good design and an understanding of brand identity are essential if the customer-facing staff or brand ambassadors are to convey the right image. www.jsd.co.uk

Hotelier & Hospitality Design

woven into a hard-wearing wool and polyester blend to create a very stylish range of garments that challenge the usual boundaries for hotel corporate wear. The resulting uniform range was designed for just one hotel in the group but had approval of the Taj international board.



Chef Works expands UK footprint

as part of ambitious growth strategy Chef Works UK and Ireland has expanded its distribution network from one to 12 to significantly increase the availability of its products and grow its customer base in the UK. The UK and Ireland arm of Chef Works, a leading manufacturer and distributor of chef clothing and hospitality uniforms for restaurants, cafes, bars and hotels worldwide, has ambitious plans to grow its business by 200 per cent over the next three years. The new distributors now selling Chef Works products include Burlington Uniforms, Corprotex, First Corporate Clothing, Reuniform, Inline London, Tailored Image, Coppinger, Vissi, Uniformal and Tibard. Speaking about the new UK-specific sales strategy, Emma Cohen, marketing manager at Chef Works, said: “Our increased distribution network and new website will significantly extend the reach of our products here in the UK and across Ireland to enable us to achieve our ambitious growth plan”. “Each year we see an increase in sales, so product availability is key to meet increased demand. The select group of distributors we have partnered with are uniform specialists, and we’ve chosen them as they are likeminded companies who recognise the value that our product range offers their existing range and network.”

Hotelier & Hospitality Design

The distribution expansion ties in with the launch of Chef Works new 2018 range, which includes front and back of house uniform options for men and women. Ranging from traditional butcher aprons to cutting-edge denim chef coats, all products are available in a wide range of fabrics and fits.


Ian Mitchell, Director of Tibard, said: “We are delighted to be a distributor of Chef Works in the UK and Ireland. Their diverse and dynamic uniform collection is the perfect addition to our already extensive catalogue.” “Tibard are experts in the hospitality sector and that involves incorporating the best brands into our range. It is great news for our customers who can now buy Chef Works’ high-quality chef and front of house designs with Tibard’s signature uniform services.”

For more information about Chef Works UK & Ireland and its full range of market-leading hospitality uniforms, visit www.chefworks.co.uk


RK100 RK108

RK106 RK102 RK175



The Arch London


pread over seven grade II listed Georgian townhouses and two mews homes; The Arch London is a member of the “Small Luxury Hotels of the World”. The Arch London is a luxurious family owned boutique hotel located in Great Cumberland Place consisting of 82 guest rooms and suites. The modern feel of the The Arch London is accentuated by the artwork, commissioned from young up and coming artists, which adds vibrancy to the décor throughout the hotel. This Central London Hotel is perfect for both business and pleasure. Whether you plan to enjoy the splendour of a walk in Hyde Park, take in a show in the West End or hit the high streets of Regent Street, Bond Street and Oxford Street, The Arch London is certainly the perfect base from which to start. Marylebone holds an ample amount of retail opportunities for guests with many shops and boutiques such as La Fromagerie, Selfridges and Browns right at your doorstep. There are many markets to satisfy your fashion & dining needs like Cabbages & Frocks and Alfie’s Antique Market. If you’d like to venture around London there is a local tube station just a short walk from the hotel.

Hotelier & Hospitality Design

From the moment we arrived at The Arch London we were greeted by welcoming reception staff. Checking in was very quick and easy and the staff were very informative and helpful. We were shown to our room by a very friendly concierge who carried our bags to the room.


Rooms are thoughtfully designed and spacious with bespoke hand-painted wallpaper, a blend of striking patterns and hugely

The Arch London provid

des 5* guest experiences

Hotelier & Hospitality Design

The Arch London


The Arch London comfortable beds. The love of modern touches and gadgets in this hotel were captured in the digital ‘maid service’ and ‘do not disturb’ signs outside each room. The room had everything we needed and more from a great variety of complimentary soft drinks to the two plasma televisions both with Sky HD. We were lucky enough to stay in The Sullivan Suite which came with its very own tranquil courtyard, adorned with photography from leading London photographer, Amy Murrell. Fitted with seating and outdoor lighting, it’s the perfect spot to relax away from the hustle and bustle of London. The bathroom was immaculate featuring an expansive walk-in double waterfall shower and separate bath with a built in wall television. All bathrooms come equipped with luxury MALIN + GOETZ toiletries, bathrobes and slippers.

Hotelier & Hospitality Design

Before our visit to the West End we adjourned to Hunter 486, which takes its name from the original dialling code for the area. The Restaurant is located adjacent to the Hotel’s reception and is made up of both booths and tables. The restaurant has a relaxed atmosphere with subtle lighting and a glass-topped bar. Towards the back of the restaurant you will find an open-plan kitchen (and stone oven) it offers a ‘Best of British’ seasonal menu and dishes such as rack of lamb from the stone oven.


The menu was a British affair with a variety of different options, after some debating we started with dressed Dorset crab with curry mayonnaise and Pan fried chicken livers and bacon. Both starters looked mouth-watering and were full of flavour. For the main meal I opted for the Dedham Vale 28 day aged rib eye (225g) served with French fries, béarnaise sauce. The steak was bursting with flavour and was tender and succulent, it was accompanied perfectly with a side of root vegetables. My partner had the beer battered haddock, chips and mushy peas. The batter was delightfully light and the fish perfectly cooked,

the striking colour of the mushy peas was matched by their taste. To round off a fantastic meal we both chose the sticky toffee pudding with vanilla ice cream. Throughout the meal the staff were very attentive and relaxed which enabled us to enjoy a wonderful experience at the Hunter 486. After a stunning meal we were delighted to be heading back to the restaurant in the morning for our breakfast. Again we was greeted by a friendly member of staff who sat us at another comfortable booth. For breakfast we both chose the Hunter 486 breakfast, which came with either a full English or an alternative cooked dish and the continental buffet with coffee, Jing tea & juice. The

breakfast options were great and there was plenty to choose from to suit all dietary requirements.

The check-out was smooth and the staff throughout our stay were extremely polite, professional and helpful. With its hi-spec technology and additional touches, The Arch London provides a wonderful stay in the centre of London for singles, couples or families.

+44 (0)207 724 4700 info@thearchlondon.com


Hotelier & Hospitality Design

The Arch London


7 & 8 NEC NOV 2018













0117 929 6087


Destination Hotel Resort & Spa Expo Show Preview

Destination Hotel Resort & Spa Expo


Whether you’re relatively new in the hotel market and looking for inspiration and advice or an established business looking for new and exciting ways to improve your offering, the event covers everything you need to run your business more efficiently. Discover all the latest technology and trends from within the sector and find out more about current marketing and business strategies. The industry’s most innovative and influential figures will pass on their peerless knowledge and advice and ultimately help you stand out from the competition and increase your occupancy rates. Join some of the industry’s most progressive and ambitious suppliers and find absolutely everything you need to develop - whether it’s accommodation, marketing, booking systems, food and drink services, leisure equipment or energy companies. Running alongside Destination Hotel this year is the Holiday Park & Resort Innovation show, Farm Business Innovation Show, the Family Attraction Expo, Public Space Innovation, and the Country House Innovation show. One ticket allows you entrance to all 6 shows! Register for free tickets to attend via the website. We look forward to welcoming you to the event on the 7th & 8th November 2018, NEC Birmingham.

Hotelier & Hospitality Design

estination Hotel, Resort & Spa is the trade event for the most luxurious & distinguished hotels, top resorts, leading golf resorts and innovative spas to find all the inspiration and resources to create the perfect destination. At this event, businesses can source the guidance, ideas and innovations to help their destination secure that all-important competitive edge. Combining world class experts, face-to-face advice, 50 inspirational seminars with global casestudies, 150 leading suppliers, workshops, unrivalled networking and live features all under one roof - these two days are truly unmissable for anyone in this sector!


BARRY CALLEBAUT BEVERAGES PREPARES TO ADD FLAVOUR TO ITS CHRISTMAS SALES Barry Callebaut Beverages UK is anticipating a rise in sales of its popular Caprimo Crème Brûleé beverage ahead of the festive season as vending operators, and owners and managers in the HoReCa and ‘food to go’ markets, get fully prepared for Christmas. The award-winning Caprimo Crème Brûleé offering has been a huge success for the company since its UK launch three years ago. Highlighting the breadth of the leading hot drinks manufacturer’s range and the versatility of its offering - the caffeine-free ‘dessert in a drink’ can be enjoyed hot or cold or used as a key ingredient in a range of puddings – the Caprimo Crème Brûleé was quickly identified as an innovative and indulgent pleasure drink that would appeal to a wide audience. Sales director for Barry Callebaut Beverages UK, Tracy Southwell explains the surge in sales of the product during key periods: “There are certain drinks that lend themselves to particular occasions. At specific times of year, like Christmas, we are more open to indulgent products and we like to treat ourselves and to try new things. The Caprimo Crème Brûleé is a safe bet for our

vending and foodservice partners as it’s a recognised popular favour that has been tried and tested and is provided by a trusted, quality brand.” The Caprimo Crème Brûleé contains burnt sugar amongst its high quality ingredients which gives the indulgent beverage its deep caramel taste and infuses it with the flavour made famous in classic French cuisine. The Caprimo range is designed to follow the newest consumer trends and taste sensations to present a unique experience from delightful ‘remakes’ of classics to exciting and unexpected novelties. Spanning from the traditional to the modern and leading with great value for money, consistent quality and stable operating functionality, the products in the range are a perfect fit for a whole host of different vending and foodservice partners.

Hotelier & Hospitality Design

For further information on Barry Callebaut Beverages and its products call 01244 370500.


Premium Spring Water Range Making the simplest of things taste great

“We have a passion for making the simplest of things taste great, offering a full range of delicious tasting soft drinks made from the finest ingredients, but the starting point for us has always been our Pure Spring Water.� /radnorhills



T: 01547 530220 W: www.radnorhills.co.uk

Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design

Website:www.hypnoscontractbeds.com Phone Number: 01332 497111 Email: info@hypnoscontractbeds.com Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: www.trago.co.uk Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY

Website:www.ckdirect.co.uk Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: www.aspenconcepts.co.uk Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: www.ccrsystems.co.uk Email: epos@ccrsystems.co.uk Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: www.evans-textiles.com Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: www.flexfurn.com Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

Website: www.stagesystems.co.uk Phone Number: +44 (0)1509 611021 Address: 2 Princes Court, Royal Way Loughborough, LE11 5XR

Website: www.pooldek.co.uk Phone Number: +44 (0)1509 611 021 Email: info@pooldek.co.uk

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



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Website: www.eclipse-wallcoverings.co.uk Email: sales@eclipse-wallcoverings.co.uk Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: www.enomatic.co.uk Email: sales@enomatic.co.uk Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

YOUR COMPANY LOGO HERE Website: www.perfectoctave.co.uk Phone Number: 0203 959 8570 Email: info@perfectoctave.co.uk Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: www.hel-o.co.uk Phone Number: +44 (0)1284 772400 Email: sales@hel-o.co.uk Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field


he project took six months to totally complete with the design heavily influenced by Birmingham’s canals and city centre landmarks. The guest rooms and public areas all feature decorative accents, vivid murals and design touches that showcase the local neighbourhood heritage and unique architecture. The four-star boutique hotel, which is located at the top of the iconic The Cube building, boasts flat screen Satellite TV’s, complimentary mini-bars, and invigorating rainfall showers in every room.

Hotel Indigo Birmingham Completes £1M Refurbishment

The £1m refurbishment of Hotel Indigo Birmingham is complete. The investment included a huge renovation of all 52 guest rooms including the reception and lobby areas.

Nick Taplin, CEO of Black and White Hospitality who own and manage Hotel Indigo Birmingham, said: “As a servicedriven business, we are constantly working on new ways to enhance our guest experience. The investment is part of our ongoing strategy to ensure we keep moving forward and keep improving every part of our business. The new rooms look fantastic with comfy beds and a design that caters for the modern, high-tech traveller. The rooms have everything that today’s corporate and leisure guests require.”

Hotelier & Hospitality Design

Hotel Indigo Birmingham is just a short 10-minute stroll from Birmingham’s New Street Rail Station. Guests have access to its luxury health club and award-winning spa with high tech gym, pool and relaxation areas. The rooftop Marco Pierre White Steakhouse Bar & Grill sits atop of the hotel with an extensive menu and great bar and stunning outdoor terrace area.


Hotelier & Hospitality Design

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - November 2018  

Hotelier & Hospitality Design - November 2018  

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