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November 2017: Industry News, Sleep Show, January Furniture Show, Technology...

Hotelier & Hospitality Design “We had a new door lock system installed on all 58 hotel room doors at The Wiltshire early this year... “The service delivered to us has been fantastic... “I have absolutely no hesitation in recommending TSS to any potential customer.” - Ciné Dunkley, Hotel General Manager, Wiltshire Hotel

“The service received from TSS has been fantastic. From the initial enquiry, to meeting and discussing our requirements and what TSS can offer, to full install and training, everything has been easy... “I wouldn’t have any hesitation to use TSS again - highly recommended” - Shoina Henderson, Sudbury House Hotel

Electronic Hotel Door Locks for ease of use and increased security.

75% of Sky hoteliers believe that Sky TV improves their guest satisfaction* Enjoy more bookings, more revenue and top reviews with the ultimate entertainment experience from Sky. Give your guests world-class sport, the latest blockbusters and award-winning dramas, all in stunning HD, plus fast, reliable WiFi for the ultimate entertainment experience.

To find the right package for your hotel


08442 414 648

*Source: TNS hotel study consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain. T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £106 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Assassin’s Creed ©Twentieth Century Fox. The Great Wall ©Universal Pictures. Strike Back ©Sky UK Limited. Scandal ©2017 American Broadcasting Companies, Inc. All rights reserved. THE F1 LOGO, F1, FORMULA 1®, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX AND RELATED MARKS ARE TRADE MARKS OF FORMULA ONE LICENSING BV, A FORMULA ONE GROUP COMPANY. ALL RIGHTS RESERVED. Correct at time of supply: 12/10/17.

Contents November 2017

Industry News Sleep Show January Furniture Show Technology Business Directory

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us Dean Little

Publication Manager 01843 570940 dean@hotelierandhospitality.com

Jodie Little

Publishing Director 01843 595818 jodie@jetdigitalmedia.co.uk

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944

Introducing the Wanderer Hotelier & Hospitality Design

– a unique pop-up bar available for hire


Previously an iconic Citroen HY van, The Wanderer brought to you by The Botanist has been transformed into a vintage mobile pop-up bar, ready for hire. Delivering guests an award-winning experience for all occasions and celebrations, The Wanderer can journey across the UK to you and arrives complete with bars experts, curious cocktails, spirits and mixers and world ales. Live music can also be arranged. When you hire The Wanderer, you’re not just hiring the van, you’re also getting the knowledge, charisma and service of exuberant bar experts who can guarantee cocktails made to perfection and guests fully entertained.

The Botanist is renowned for its cocktails and The Wanderer is no different. With an expert-crafted menu of curious cocktails, guests can indulge in a tipple or two – however if you have a theme or style in mind, bespoke creations can also be crafted. Sponsored by Plymouth Gin, The Wanderer is fully stocked with high-end spirits, including the historic Plymouth Gin – the authentic gin of discovery. The Wanderer can travel all over the UK and hire costs include travel, set-up and bar experts. For more information or to make a query please visit www.thebotanist.uk.com/the-wanderer





www.novellini.co.uk info-uk@novellini.com

New YOUNG collection from Novellini. Designed and manufactured in Italy. All Young screens come with rise and fall metal hinges, double seals and chrome optional anti-splash trim for a secondary seal. Equally suited for tray and tiled floor installations . *Available nationwide

Industry News

A famous name deserves the finest in furniture: Thonet chairs grace The Birnam Brasserie at Gleneagles A name famous in the world of hospitality, The Gleneagles Hotel has enjoyed a recent renovation which includes the creation of the elegant new Birnam Brasserie, designed in classic Parisian style. Naturally, the design team were keen to choose the most chic and authentic furnishing for the restaurant, including a full complement of iconic Thonet chairs.

Susanna Kingston, head designer on the project, took inspiration from the traditions of the great Parisian brasseries, renowned for offering both relaxed informality together with highest standards of service and culinary expertise. “Every element of the design is a nostalgic nod to the buzzy and stylish glamour of these brasseries,” says Susanna, “while the scheme is also conscious of the location’s Scottish heritage and Gleneagles’ own traditions.

Hotelier & Hospitality Design

We selected suppliers of the finest quality and luxury, the name Thonet


being intrinsic to the traditional ‘cult’ of furniture makers that are famous within the restaurant industry. The new space is a warm and atmospheric setting, including features such as a Winter Garden and vaulted ceiling emporium.” The Thonet chairs chosen for The Birnam Brasserie include sixty of the famous 214 chairs, in a walnut finish with caned seats and open hooped backs, plus forty-three of the 215, the version of this chair with a caned insert at back. A further twenty-six of the classically elegant 210 Thonet

bentwood chairs with their distinctive curving arms (a favourite of architect Le Corbusier) also grace the new restaurant. The Birnam Brasserie offers all-day dining, serving delicious FrenchAmerican dishes using seasonal and locally-sourced Scottish produce. The Gleneagles Hotel first opened its doors in 1924 and continues to offer all the luxury of a five-star hotel, plus three championship golf courses, an award-winning spa, and the only restaurant in Scotland to hold two Michelin stars.

Industry News

IHS to present ‘perfect hotel room’ at this year’s show

Hotel investment set to increase by 25% by year-end

A survey has shown that city chic, mood lighting and locallyproduced snacks in the minibar are some of the preferences of the modern hotel guest, with those spending more money preferring wooden floors over carpet.

International real estate advisor Savills has forecast that annual UK hotel investment volumes will reach £5.1bn by the end of 2017, up 25% on the 2016 total of £4bn. At the end of Q3 2017, transaction volumes had reached £3.5bn for the year to date, up 6.1% on the same period last year, with more activity forecast for Q4, says the firm.

The results also suggested that consumers were indifferent when it came to having roll top baths in the bedroom and a handwritten note from the hotel manager has little impact. Based on a survey of nearly 2,000 consumers, the Independent Hotel Show compiled a report, presented by Chic Retreats, to find out what elements of a hotel bedroom make leisure and business travellers happy, feel indifferent and what leaves them feeling cold. ‘The Perfect Hotel Bedroom’, an installation based on the survey findings has been built by Harriet Forde Design in collaboration with exhibitors including The Fine Linen Company, Wychwood Furniture and the Lighting Design Studio.

Key findings from the report include: • • • •

• •

57% of respondents prefer carpet over wooden floors, but the ‘big spenders’, who spend more than £300 on a room, prefer wooden floors Floor-to-ceiling French door style windows are favoured by 86% of respondents compared with smaller sash style windows City chic is preferable to country house Tightly tucked sheets are considered preferable to duvets by the ‘aspiring upwards’ who spend £200-£300, but even for those spending more, duvets are only marginally more popular Free Wi-Fi is the most important piece of technology A note from the hotel manager is unpopular with the ‘big spenders’ whilst the aspiring upwards are especially fond of locally-produced snacks in the minibar

While overseas buyers continue to be major investors in London, Savills reported that it is activity in the UK regions that has stood out the most. So far in 2017, overseas investors have accounted for 38% of hotel transaction volumes in the UK regions, a rise on their 7.3% share in 2016. Notable regional transactions set to take place this year involving international investors include Starwood Capital’s purchase of the Holiday Inn Manchester City Centre for £54.5m and Singaporean-based CDL buying the Lowry Hotel Manchester for £52.5m. Martin Rogers, head of UK hotel transactions at Savills, said: “With international travel forecast to expand globally and the UK to remain a key destination market, the operational fundamentals going forward mean that hotels remain an attractive asset class.” Rob Stapleton, director in the hotels agency team at Savills, added: “While some of the increased activity by investors in the UK regions is in response to a lack of available assets and price constraints in London, it also reflects an increased level of comfort among overseas investors with the regional markets, particularly key cities such as Manchester and Edinburgh.”

“I have always been keen to bring more consumer knowledge to the show. This report brings together the hotel guest and our hotel experts to provide a truly valuable and visual insight into the changing needs of the independent hotel guest and we are delighted to be producing some exciting research for this industry.”

Hotelier & Hospitality Design

Miranda Martin, Independent Hotel Show event director, said: “This year the show will really be raising the bar in terms of insight and experience. The Perfect Hotel Bedroom research forms part of our ongoing approach to share best practice and inform hoteliers of the trends and opportunities for the year ahead.


Industry News

Cafe Culture

Enhancing your Outdoor Hospitality CafeCulture are an independent, UK company supplying the hospitality industry with many products. These include shelters, umbrellas, windbreaks, planters, outdoor heaters, awnings and many custom made items. Bioclimatic Pergolas Perfect for various weather conditions these all year-round bioclimatic pergolas, from Gibus of Italy, are a superb solution to enhance and shelter your outdoor areas. The rotating roof blades open to let the sunshine in and close to keep the rain out. Rainwater is drained to the ground through the corner legs so the area underneath stays safe and protected. The roof blades are internally insulated with expanded polystyrene, which considerably reduces sound from rain impact and absorbs noise from parties below to reduce inconvenience to tenants living above. The system is modular and can meet any architectural and design needs with options such as sliding doors, windows, blinds, heaters, lighting etc.

Hotelier & Hospitality Design

Commercial Parasols


From free-standing portables to large fixed jumbo umbrellas we have an excellent choice to suit your outdoor seating areas. We are approved Uhlmann parasol installers but can service any brand and offer survey, supply, installation, electrics, foundation work, recovering of torn roofs and repairs. Uhlmann are one of Germany’s foremost manufactures established over 20 years offering superb design, expert engineering, and precision manufacturing.

Planters and Furniture We make our own planters from steel, GRP and artificial woods. Free surveys are available UK wide to see what will fit your space with scale drawings and

quotations at no cost to you. Artificial woods are perfect for the wet British climate being waterproof and do not need repainting so are ideal for outdoor areas. We can supply and plant with real or artificial plants and deliver anywhere in the UK. For large requirements we can source indoor and outdoor furniture direct from the factories of Asia for a really good price plus we have the full range of beautiful outdoor furniture from Emu of Italy with some great new products for 2018. There are many other products and services we don’t have room for here including modern and vintage lighting, menu holders, indoor blinds, table lights, promotional customer gifts so whatever your needs do call us.

See us at www.cafeculture.biz or drop us a line at sales@cafeculture.biz

Industry News

Ground-Breaking Virtual Reality App For Luxury Hospitality & Travel Sector With BOOK NOW Feature!

Video is a key influencer of travel decisions as 65% use video when thinking about taking a trip, 67% consult it when choosing a destination, 67% when choosing activities within a destination and 63% use video when deciding on accommodation within a destination. (Source:Google/Ipsos MediaCT 2016)

VIP Worldwide’s VR APP Capabilities • • • • • •

Direct booking integration (“Book Now” allows people to go directly a booking page) It works online and offline (can download videos locally for later offline use or uses static images if no video can be loaded) auto tour requires no user interaction Local storage of video content (view the entire experience without internet connection) Links off to client websites and can link off to social media platforms Can embed none 360 video content (so a complimentary video for the location or destination could play as a trailer for example) Locations can be searched to find exactly what you want to see in the location list In VR menu systems, so viewers don’t need to come out of the VR experience to view something else Social sharing integration for the individual videos on the app.

A recent Google study ran 2 variations of the same advert – a traditional video versus a 360-degree video, the 360 version performed with 41% more earned actions, including subscribes, shares & views.

Their immersive and interactive nature increase likes, shares, view-through- rates and total views. (Source: Think With Google/July 2016) As VR generates 41% more earned media compared with traditional video, VIP Worldwide has developed a VR app with hoteliers, hospitality brands and tourist destinations at the forefront to show the resort, destination, area, activities with a specific, ‘call to action’, and direct booking integration.

David Beasley, Chief Executive Officer, VIP Worldwide comments:

The VIP VR APP has a built in “BOOK NOW” feature as a ‘call to action’ throughout the APP experience which takes the viewer straight to the booking engine. Adding the “Book Now” button enables us to track all bookings made from viewing the virtual reality video content via a referral link through a booking page. The APP which can be tailored to suit all requirements, includes intuitive layouts, a Manual and an Automatic VR tour and VR experiences, on and off property. A range of brand digital collateral and information points can also be programmed within the App. Viewers are able to view the tours via a VR headset for a virtual experience, or on smartphone, tablet and PC. Applying simple movement and pausing to look at a feature the user can navigate from restaurant to spa to the beach and beyond. From walk throughs of a hotel or resort, to exploring every aspect of the property room by room, suite by suite to off property guest experiences and exploring the local destination. The multiple VR experiences can also take the viewer off property to some of the most popular guest excursions and attractions. The VR APP would be perfect for tourist boards who want to show off scope and breadth of activities, excursions, experiences and natural beauty to promote a destination. The advantage of this technology is that you can take your destination or resort anywhere in the world with you for people to take a “virtual vacation” The app is streamlined and simple to use, you mostly click one button to get into the experience so it requires very little input from the user. This helps users to focus on the actual content rather than figuring out what they need to do or where they need to look to click to activate something in the tour.

“We capture the user’s attention through cinemagraphic techniques that communicate the “call- to-action. Putting guests at the centre of the story is changing the way a guest experiences, interacts and engages within the hospitality and travel industry. Travellers seek engagement in many different ways and VR is also such an incredibly social and exciting experience offering unique storytelling possibilities.” Download a VIP Worldwide VR APP here; Rosewood Hotels and Resorts, Las Ventanas al Paraiso APP;


https://itunes.apple.com/us/app/las-ventanas- al-paraiso- vr/ id1289663335?ls=1&mt=8

Or Android here:

https://play.google.com/store/apps/details?id=com.vip. lasventanas&hl=en_GB VR 360 Video example; https://youtu.be/DYrEdlMvwGA (Ty Warner Mansion). VIP Worldwide have developed virtual reality experiences for; Rosewood Hotels and Resorts, Las Ventanas al Paraiso, Mexico, Ty Warner Mansion, Four Seasons Biltmore, Santa Barbara and San Ysidro Ranch, California. For more information please visit: www.vipworldwide.tv

Hotelier & Hospitality Design

VIP Worldwide’s development team have designed, developed and produced a be-spoke Virtual Reality (VR) APP for the luxury hospitality sector, offering multiple virtual experience types, including a direct booking feature. VR demands the attention of your audience like no other medium and the possibilities are endless for hotels, resorts and destinations. Viewers are able to interact and choose the content they want to see therefore, this technology provides brands and destinations a completely new and fully immersive and interactive way of storytelling.


Industry News

Windsor Racecourse AccorHotels to acquire Hilton given green light Mantra Group Planning permission has been granted for a 150-bedroom Hilton Garden Inn hotel at Royal Windsor Racecourse. Arena Racing Company, which owns the racecourse, applied to build the hotel on the site of the existing Silver Ring enclosure building “to help underpin the future of the racecourse and provide new quality overnight accommodation at a site designated by the council as being significant in the local tourism economy”. It said the hotel would “help the racecourse attract business tourism events that they are currently losing out on” and, with Hilton’s involvement, “make the racecourse capable of being marked internationally as a hotel venue”. The four-storey hotel would have a bar and restaurant open for breakfast and dinner, and a fitness suite, all open to non-residents. The hotel raised some concerns, as the area is within the green belt and on a flood plain next to the River Thames. However, at the Windsor Urban Development Management panel on 11 October, Royal Borough of Windsor and Maidenhead councillors said the “economic benefits of the scheme outweigh the harm to the green belt”.

AccorHotels has signed an agreement to buy the Mantra Group, the largest Australian-based hotel and resort marketer and operator. The acquisition is part of the French-based hotel group’s plans for further expansion in Australia and will offer a new opportunity for growth in the apartment management market. The Mantra Group has 127 properties and more than 20,000 rooms in hotels, resorts and serviced apartments across Australia, New Zealand, Indonesia and Hawaii, under three key brands: Peppers, Mantra and BreakFree. Sébastien Bazin, chairman and chief executive of AccorHotels said: “This operation will underpin our long-term growth in the Asia Pacific region. Mantra’s portfolio would offer AccorHotels additional accommodation formats and a strong customer base to complement our successful hotel portfolio in Australia.” Chairman of Mantra, Peter Bush, said: “The AccorHotels offer represents an attractive proposition for Mantra and for our shareholders and the board unanimously recommends AccorHotels’ proposal.”

Dream Hotel Group to bring Unscripted brand to UK and terracotta Grade II-listed building originally opened in 1905. Dream Hotel Group chief executive Jay Stein said: “Birmingham is one of the most ethnically and culturally diverse city in the United Kingdom, and therefore an ideal destination for the Unscripted flag.”

Hotelier & Hospitality Design

The site will feature five dining and nightlife venues, including a rooftop lounge on the third floor and two restaurants on street level.


US-based hotel brand and management company Dream Hotel Group has announced plans to open its first UK hotel. The group is set to launch the 135-bedroom Unscripted hotel in the Birmingham Central Hall building in 2020 in partnership with private equity firm Ciel Capital. The building will operate as dual occupancy, sharing the site with a 51-bedroom Stow-Away aparthotel.

Stow-Away, a joint venture between Ciel Capital, developer Stow Projects and hospitality operator BridgeStreet Global Hospitality, revealed it had gained funding from a group of private investors to redevelop the site earlier this year. The hotel is part of a £40m redevelopment of the former Methodist Central Hall. Designed by architects Ewan Harper and James A. Harper, the three-story, Edwardian red brick

The Unscripted brand is personalised to each location, offering local food and beverages. Dream Hotel Group debuted its flagship Unscripted hotel in North Carolina in the US in July and plans to open another five by 2020. Vedrana Bilanovic Riley, chief executive of Ciel Capital, added: “We are very excited to announce Unscripted as the centrepiece of this landmark redevelopment. We needed a completely fresh take on hospitality, one that would bring action back to the location, and Unscripted was the right match for us.”

Industry News

Your Car Park is your welcome mat for guests to your hotel First impressions count in so many different scenarios, from meeting someone for the first time, to viewing a property to shopping for clothes. nd the Hotel & Hospitality industry is the lead when it comes to first impressions with a main goal of providing a welcoming impression to all visiting their premises.

If you stop to ask yourself exactly when you last took a close look at your car parking area, you might just struggle to remember when that was.

You can do this by treating your car park like the welcome mat to guests.

You arrive every day and lock the car and maybe don’t take a second glance before heading inside, but if you stop for a moment and take a look around at your guest car park as though you were seeing it for the first time, would you be happy with what you see?

Your car park is the first touch point for your guests and the first impression of your hotel.

When you take a more detailed look, you might just notice that there are more than a few

It makes sense to make sure that you make that first impression a lasting impression about how you will treat them.

potholes that you had long since forgotten about that ongoing drainage problem, which are all too apparent when you look around. Whether you run a large multi-million pound hotel or a small hospitality event, the parking experience you give your customers will set their mood for their whole experience. Reliable and safe parking, with simple navigation, clear signage well maintained pathways and roads is essential for easy parking, putting your customers in a better mood at the start of their visit to your hotel or event. We appreciate that each hotel / conference centre has priorities which are all different from each other, that’s why we adapt our services to meet the needs of your premises. Our innovative approach to providing a 3 tier survey solution and 30 years surfacing experience has not only led to us to being the largest surfacing provider in the UK, it has also gained long relationships with major retail parks, leisure parks and councils. Make sure you make the right impression of your hotel by taking care of your car parking by getting yours up to scratch today. Speak to Craig or Gemma at Specialist Surfacing today for a no obligation survey and quote (quoting you saw our ad in HHMag); Main switchboard: 01724 868700 craig.tate@specialistsurfacing.co.uk / 07795 636242 gemma.lennon@specialistsurfacing.co.uk / 07985 952495

Hotelier & Hospitality Design



ALLERGENS IN CUMIN CAUSE PRODUCT RECALLS adulterant ingredient would present a serious health risk to people sensitive or allergic to the nuts. It is believed the contaminated cumin is of Indian origin which was routed through Turkey on its way to America and, possibly, European markets.

A number of product recalls in both America and Canada have been linked to adulterated ground cumin which contains the potentially lifethreatening allergens ground peanut and almond powders. In the UK a warning has been issued that the

Reacting quickly, third generation UK flavours house Unbar Rothon immediately checked with its supplier who confirmed there was neither peanut nor almond in the cumin it supplied. The supplier, who is BRC accredited, has been used by Unbar Rothon for many years without any reported incidences of allergen cross contamination. It procures cumin from farmers in the desert


Hotelier & Hospitality Design

Soon to celebrate its centenary, leading UK and international seasonings supplier Unbar Rothon is planning a major campaign to expand its overseas business whilst consolidating its position as the leading UK supplier of high quality ingredients.


The Essex company has been preeminent in the UK market since it was named as a supplier of ready mixed seasonings for sauces by Arthur Lock in his seminal work on the subject which was first published in 1949. With established sales in Europe, North America, the Middle East, Africa and the Antipodes, Unbar Rothon is poised to open new

markets in South America, offering both exclusive new flavourings and me-too ingredients which improve on those currently available on the market. A key element of the company’s service is its ability to provide ready mixed seasonings to unique recipes agreed with clients which deliver memorable flavour profiles combined with a colourful appearance and the Unbar Rothon guarantee of high quality, product safety, legality and consistency, despite the use of inevitably variable natural ingredients. “We plan to further enhance the UK’s reputation as the world leader in the supplier of consistently reliable top quality seasonings.” Said Unbar Rothon director Richard Rothon.

state of Rajasthan in an area where no peanuts are grown and it does not handle peanuts. Its processes are limited to cleaning and grinding the cumin. Recognising that there could be a temptation to indulge in food fraud due to shortages and in a further move to assure its customers, Unbar Rothon, the Billericay, Essex-based company, despatched samples of its cumin for challenge testing at an independent UK laboratory. “Happily, the challenge testing was able to confirm our findings that we have a clean bill of health – there is no contamination in our cumin,” said Unbar Rothon director, Richard Rothon. www.unbarrothon.co.uk

Sleep Show

One month to go until Sleep 2017

What to expect at this year’s Sleep event Sleep, Europe’s hotel design and development event, returns for 2017 with the thought-provoking theme of “Loyalty: Lessons in Love” to entice visitors to the two-day event on 21-22 November at the Business Design Centre in London. Working with Ipsos Loyalty and Glion Institute of Higher Education UK, Sleep will consider how design can influence guest loyalty, and will explore the latest trends in F&B and hotel brand identity, as well as the outlook for hotel development.

Hotelier & Hospitality Design

“How do you create amazing experiences that connect with customers emotionally and plant enduring memories, converting them into fans who want to tag themselves, ‘check-in’ and share with others?” avsks Helen BywaterSmith, Director in Customer Experience, Ipsos Loyalty. “We are excited to share with the Sleep community how hotel brands need to design communications, environments and interactions that deliver beyond the functional, leaving lasting memories in customers’ hearts and minds and inspiring them to recommend and relive the experience.”


Key highlights of this year’s event will include the Sleep Set competition; Spaces, a collection of thought-provoking installations that replicate hospitality settings; a free-toattend Conference featuring leading industry figures such as Tristan Auer and Jeffrey Beers; and the Sleeper Bar which will be designed by acclaimed Russian design company, Design & Architecture Studio Sundukovy Sisters. Loyalty aplenty is evidenced in the relationship shared by the Sleep Event and GROHE as it continues into 2017. A key partner of Sleep since its inception, this year GROHE is headlining as Founder Sponsor. Host of the VIP Lounge, GROHE will once again display its newest kitchen and bath product innovations including the Ceramics and Colours collections.

Sleep will once again remain open until 8:30pm on Day One, allowing visitors more time to peruse the products, meet the suppliers, and enjoy the opening night’s networking. “Sleep is a community of boundary-pushing innovators and design philosophers who are intuitively aware of how spaces affect human nature,” says Joel Butler, Brand Director of Sleep. “Sleep 2017’s theme plays to this strength. Whether family, friends, colleagues, or hotel guests, the qualities of loyalty and love speak to every person’s desire to feel valued. At this year’s event, visitors will learn how design can spark feelings of wellbeing and love, which in turn creates cherished experiences guests seek to recapture through repeat visits. After all, being hospitable should be at the heart of the hospitality business.”

Sleep Show

Exhibitors Over 150 exhibitors will be showcasing their newest products and most renowned collections at this year’s Sleep Event, which is assured to be more international than ever before with over 30% of exhibitors coming from Italy, France, Germany, Portugal, Denmark, Holland and the USA, amongst others. This year, we welcome back 30% of our loyal exhibitors from previous years, as well as introducing an exciting array of first-time participants. Familiar names that have confirmed their attendance in¬clude: Chelsom and Fabbian for lighting, Serralunga for indoor & outdoor furniture, Perrin & Rowe and Grohe for bathrooms, Phillip Jeffries for wallpaper. Chelsom will be previewing a selection of standout pieces from its 2018 lighting collection, as well as showcasing new finishes and materials in its current collection and exploring ideas for custom pieces. Perrin & Rowe, the largest independent manufacturer of authentic brass and sanitary ware in the UK, will be showcasing a new bathroom collection as well as the highest quality traditional brassware for which it is acclaimed worldwide. Fabbian, which develops innovative lighting solutions for the specification market, will be launching its exceptionally flexible Freeline system as well as its latest cast glass tiles and Metropole, a system using textiles and integrated LEDS to create feature room dividers and acoustic buffers. Phillip Jeffries, industry leader in natural, textured and speciality wallcoverings will be showing its new Fall collection as well as some of the stunning wallcoverings in its summer ranges, including Pena Palace, Handira Cloth and Sevilla Weave. Among Sleep’s 2017 newcomers are Ercol, Ligne Roset, Sans Souci, THG Paris, Artemide and Bang & Olufsen.

Another much respected name in furniture design and manufacturing, Ercol, which has been steadily turning its attention on the hospitality sector, will also be showing several new ranges as well as chairs and sofas in a range of fabrics and leather. Lighting company, Artemide, whose collections are internationally celebrated as icons of contemporary design, will be bringing a range of its lamps most suited to the hospitality sector, each one the epitome of innovation and design style. Bang & Olufsen has long been synonymous with beautiful sound, iconic design and seamless integration. This year, the company will be demonstrating its latest products targeted specifically to the hospitality sector, including a new audio system and UHD television.

Hotelier & Hospitality Design

Ligne Roset, the prominent supplier of luxury furniture whose collections and bespoke pieces grace many a hotel, will be showing a number of design-led ranges, including Amémdé, Humphrey and Oxydation.


Sleep Show

Sleeper Bar Design & Architecture Studio Sundukovy Sisters will be bringing their unique brand of bold and idiosyncratic design to London by way of the pop-up bar at the Sleep Event. Following in the wake of several award-winning Sleeper Bars conceived by international design practices over recent years, sisters Olga and Irina Sundukovy’s reputations for creating the trend-setter venues on the Moscow wining-and-dining scene promises to “raise the bar” yet again at Sleep this year.

Hotelier & Hospitality Design

Sleep 2017’s theme, “Loyalty: Lessons in Love”, was embraced by the sisters, whose own declared mission is to work only with clients and on projects they love, where they can expand the boundaries of design and do something new and distinctive – for guests, for their clients and for themselves.


“Our design for the Sleeper Bar will emphasise the importance of human interaction in eliciting loyalty: not only loyalty between people but loyalty between the brand and individuals. We will be using reflection and light to suggest the infinity of mankind while capturing the inner world of each guest in a moment of time. Loyalty is born out of our inner and outer worlds coming together” say Irina and Olga. The sisters founded their eponymously named studio in 2004 since when it has grown to a practice of some 50 professionals and has designed hotels for a number of the major

international groups, including the redesign of the Hôtel Le Louis Versailles Château MGallery by Sofitel in France and the Pullman Berlin Schweizerhof. Irina and Olga describe their design style as genuine, bright and contemporary with a dash of self-irony, observing natural trends but not following fashion. When it comes to hotel design, they believe above all that guests should feel the attention of the hotel, as if the design was created specifically for them.

Sleep Show

Sleep Set

In the opinion of Gilberto Vizzini of Il Prisma, the challenge is to convert a one-night stand into a long- term love affair. “Hotels and their designers now have a great opportunity to elicit guest loyalty by combining physical and digital worlds into a new ‘phigital’ paradigm,” he says. “This has the potential not only to create connections between the hotel and its neighbourhood but to deliver new networks for guests when they return home. In our Sleep Set, we will be proposing a system suitable for all types of hotels that explores the “phigital” model. The results will be unexpected, sociable, sexy and, above all, flexible so that hotels and their guests can go on having new experiences together.”

For 1508, it is the small details that create strong attraction and form people’s memories. “Details incite an emotional connection to a space and bring guests back,” explains 1508’s Hamish Brown. “Visitors to our stand will be invited to play a part in imagining a space full of moments of attraction for them, moments that in turn create loyalty and love.” MKV Design is also intrigued by the wider issues. “Loyalty and love are fundamental to us. They influence what we feel about the life we are living and they generate a legacy for the future. Yet, we can be profligate and promiscuous with our loyalties, using up finite resources and rejecting commitment in favour of the latest ‘must do-have-hold’,” explains MKV’s Maria Vafiadis. “Our Sleep Set will belong somewhere within this big canvas, inspired by an article about an island which made us think about the future.”

By contrast, Stonehill & Taylor is thinking about the global context: “Our Hotel Irus will reflect and draw on a multi-cultural wealth of inspiration that honours the environment, embraces globalisation, respects cultural differences and creates a unique experience. And, to underscore the approach of building an engaged world community, the concept was designed in New York, will be crafted in Istanbul and will debut in London,” says Principal, Vince Stroop.

Structured as a competition while approached as a collaborative exploration, the Sleep Set attract developers, hotel operators, architects and designers as well as industry consultants and commentators from across Europe and farther afield. The participating companies will be presenting their case before the panel of judges, this year comprising Javier Hortel of Mandarin Oriental Group, Nick de Klerk of Auckett Swanke and Tina Norden of Conran & Partners, in a Sleep Conference session on the second morning. The winner will be announced at lunchtime on Day Two.

Hotelier & Hospitality Design

This year’s Sleep Set will present four room sets destined to provoke thought on the pressing question of loyalty in today’s hotel world. Four international design practices are participating, bringing a diversity of experience, outlook and culture to the competition. They are: Italian company, Il Prisma, with studios in London as well as in Italy and a portfolio that extends across workplace, retail and hospitality; London-based MKV Design which specialises in the interior architecture and design of high-end hotels and resorts around the globe; 1508 London, primarily known for premium residential architecture and interiors and now expanding into hospitality; and Stonehill & Taylor, the hospitalityfocused architecture and design studio from New York City.


Sleep Show

Spaces Spaces will return after its acclaimed debut at last year’s Sleep Event, encompassing an imaginative collection of 19 immersive installations based on hotel settings. Visitors will be able to experience an array of indoor and outdoor environments, specially created by the participating exhibitors, ranging from bathrooms to terraces. Highlights include Bang & Olufsen, whose stand will showcase their new BeoSound Shape, a fully scalable and modular wireless audio system designed with acoustics in mind and therefore ideal for environments such as hotel lobbies and restaurants; Italian brand, Serralunga, who will launch Cassero, their first collaboration with acclaimed designer, Patricia Urquiola; and Milanbased interior design firm, CaberlonCaroppi Studio, whose stand will present Daydream, their new vision for hospitality design. Designed to be located above the bed, Daydream is a new technology called a “techno-window” that features a series of playful moving images sourced from different locations and environments, including trains, moving landscapes and a luxury ocean liner. With travel at its heart, Daydream seeks to create a new kind of “hospitality experience” and is the result of several years of research and trial. This year’s Spaces also features leading bathroom brands, including Roca UK, Crosswater and Bushboard, who will present NUANCE, a range of bathroom panelling products. Designed for use on walls, around a bath or basin, or inside a shower enclosure, the innovative series uses a patented core that is 100 percent impervious to water.

Hotelier & Hospitality Design

Jo Gilhooly, marketing director for Bushboard, commented, “Sleep has gathered pace over the last few years and is now the must-go-to-show for specification and inspiration in hotels and the hospitality sector. It’s the ideal platform for us to showcase NUANCE, a compelling range of bathroom panelling products. Our aim is to change attitudes to what is unquestionably an alternative to tiling with a product that offers stunning design advantages and real savings on installation time, money, and ongoing maintenance.”


In the outdoor-oriented realm, Greece’s 10DEKA will launch Nubes, a new collection of modular sofas and matching sun loungers, and Italian design studio Fabbio Alemanno Design will present a number of innovations and new surface materials, including new combinations of natural stone and materials for their flagship product, Cleopatra Infrared Heated Loungers. Additional Exhibitors in the Spaces collection are: Bathroom Brands – Crosswater, Brintons, Candia Strom, Elegant Clutter, Geometric Furniture, Shading Specialists, Symo Parasols and Unopiu.

Sleep Show

Conference A two-day, free-to-attend Conference will run alongside the main Sleep event and will be packed with the foremost influencers shaping global hospitality, debating the challenges and aspirations driving the industry and tap into the undercurrents shaping its future. Among this year’s programming line-up, Parisian architect Tristan Auer will kick off the first day with “Revival of a Myth”, which will detail his approach to transforming historic properties back to their original splendour. Later that day, Jeffrey Beers of Jeffrey Beers International will deliver “Emotional Modernism,” where the New York-based designer will discuss evoking emotional reactions through spatial designs. Day two will welcome architect and Claesson Koivisto Rune cofounder Eero Koivisto, who will point to projects such as Hotel Zander K, Hotel Villa Terminus, and Hotel Bergen Børs to illustrate how the Swedish design partnership balances architecture and design to manipulate spaces with abstracted and honest Scandinavian beauty. Maria Warner Wong and Chiu Man Wong, principals with Singapore-based WOW Architects | Warner Wong Design, will round out the final day in conversation with conference moderator Guy Dittrich to discuss “New Concepts of Luxury.” The duo will talk about their experience in sustainability and wellness through an assortment of projects.

Development roundtables hosted by Benjamin West, managing director Daniel Englender, will also be returning this year.


Hotelier & Hospitality Design

Tastemakers from the F&B world, including Bob Puccini of Puccini Group, will be featured as well, highlighting new dining concepts and the rise of slow food movement. The program “Slow Design” on the second day with Quentin Danté, STUDIO Q; Motti Essakow, Rythms by Design; and Ilse Crawford, Studio Ilse will consider the benefits of creating spaces designed to improve wellness through a balance of individual, socio-cultural, and environmental needs. Graphic design and branding experts will lend their expertise to explaining how hotel design can extend beyond physical spaces during “Design Beyond Space…ID”, while “Post Cool” will consider whether being “cool” in hospitality is still cool.


You may need the paying public, but you don’t need the stuff they persist in putting down your drains, loos and sinks.

Warning: Drains may damage your (business) health


ontrary to popular belief, far from being a convenient place to get rid of everything bar the kitchen sink, our wastewater network only functions if it’s not blocked with the detritus of modern day living.

Drain blockages cause sewage spills, emergency repair costs, pollution incidents, health concerns and business disruption. Ultimately that impacts on your reputation — and your bottom line. According to Water UK, around 80% of the annual 360,000 sewer blockages in the UK are the result of fat, oil and grease (‘FOG’, as it’s known in drainage circles), wipes, sanitary waste and other unflushable items being disposed of into the network. It costs water companies a staggering £88 million a year — more for post-flood clean ups.

Even liquid fat congeals into hard, impenetrable matter once it’s in the pipes. Worse, as it accumulates, it collects other sanitary waste (wipes and so on which shouldn’t be there either) and before you know it, you have a fatberg on your hands. The figures are damning: according to the Guardian, 90% of restaurants are responsible for the fatbergs choking the London sewer system.

Drainage specialist UKDN Waterflow, has put together the ‘dirty dozen’ of blocked drains:

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.

Any wet wipes Nappies and pads Tampons and wrappers Sanitary products Fats, oils and grease Dental floss Cotton buds Hair Bandages and plasters Condoms Medicines and syringes Razor blades

Hotelier & Hospitality Design

UKDN Waterflow engineers recover these — and many other, more bizarre items — from drains every single day. So, rather than just keep on clearing the blockages, the wastewater industry is ramping up efforts to help customers take preventative action.


Education, education, education The public needs to be reminded what they can and can’t put in the drains. Displaying posters in washrooms, toilets and kitchens, asking people not to dispose of the items down sinks and toilets, but to bin them instead, is a simple step. It may be obvious, but it works — even better, ready-made posters are available for you to download (www.ukdnwaterflow.co.uk). The public are not the only ones using your facilities, so include awareness training and reminders for your employees too, especially for kitchen staff dealing with FOG.

We need to do our bit It’s time we tackled the problem collectively, if we are not to see the drainage infrastructure come to a grinding halt. There are legal consequences too: you could face heavy fines if you don’t take steps to stop fats and other polluting substances getting into the wastewater network. UKDN Waterflow director Andy Jackson said: “Besides educating staff and the public about drainage etiquette, good housekeeping makes common sense. If you are building new or extending existing premises, including good access to wastewater pipes at design stage allows maintenance to be done with minimal fuss. “On large sites, look at planned maintenance programmes to get grease traps and interceptors cleaned and emptied and drains surveyed and cleaned at regular intervals, for example. Keeping drains clear also helps to lessen flood risk during sustained wet weather.

“Act responsibly and your drains will be an asset, not a liability!” For further advice about drainage best practice, contact UKDN Waterflow (LG) on 0333 344 2937 or visit www. ukdnwaterflow.co.uk.


for foodservice & hospitality

As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Food Check, ideal for different food types or preparation areas, reducing the risk of cross-contamination





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Celebrating the Unconventional The innovators in luxury gin give G&T drinkers a unique flavour to savour. • G’Vine Gin is pushing the boundaries of this well-loved spirit with a unique product crafted from the very best French grapes, infused with vine flowers and nine other luxury botanicals. • While most gins are made with grain, G’Vine Gin is crafted with a grape spirit, a rare ingredient for gin that creates a heady body and full mouth feel and is perfect for sophisticated palettes. • The botanicals, including juniper berries, green cardamom, ginger roots and the exclusive vine flower, are selected for their purity and aroma. G’Vine Gin’s hero botanical is the precious vine flower, which blossoms just once a year in mid-June, and exists for just a few days before maturing into a grape berry. • G’Vine is set to unveil a new bottle design this October to celebrate the brand’s 10th Anniversary. The true taste of modern day France, G’Vine Gin de France is born from the environment that surrounds it, combining the rich heritage of the Charente region, the avant-garde attitude of Paris, and the effortless chic of the South West region.

Hotelier & Hospitality Design

The world’s first gin handcrafted from an exceptional grape spirit and the rare vine flower, G’Vine Gin is a celebration of creativity and craft with an exceptionally smooth and silky taste.


Inspiring a new generation of creative talent - G’Vine Gin celebrates those who are redefining the boundaries of creativity, and refuse the status-quo by adding their own avant-garde twist. G’Vine Gin is a traditionally unconventional product enlivened with ten botanicals including the rare vine flower from the brand’s legendary vineyards. Thanks to the vision of Founder and Master Distiller, Jean-Sebastien Robicquet, a revolutionary who looks at the world with a different perspective, it is a spirit that shakes up codes and conventions while also crafted with the upmost respect for local heritage.

“G’Vine Gin is traditionally unconventional,” said Jean-Sébastien Robicquet. “We have drawn from the expertise and skill of our heritage and added innovative ingredients to create a gin of remarkable quality and impeccable taste.” The number one selling gin in Spain, G’Vine is available in fine liquor stores, premium bars and restaurants around the world including: Nobu Hotel Shoreditch, Oriole Bar Farringdon, The Artesian Bar at The Langham Hotel and Nightjar in London, The Dear Rabbit Grocery and Grog in New York, and 28 Hong Kong Street in Singapore.


Laura Sullivan, Michel Roux Jr and Charles Maxwell. Photo Credit Emily Roux

Special Anniversary Bottles of Gin. Photo Credit Emily Roux

Le Gavroche Partners with Peckham’s ‘Little Bird’ for Special 50th Anniversary Gin Illustrious Mayfair dining establishment, Le Gavroche, is celebrating its 50th Anniversary this year, and, as a pillar in the London dining scene, what better way to celebrate than to commission a very special limited edition gin?

“We decided we wanted to commission a special gin for the anniversary, and I had my eye on Little Bird from the get-go”, says Chef Patron Michel Roux Jr. “I’ve been a huge fan of Little Bird Gin since I first came across it. As anyone familiar with the brand knows, it is inherently fun, cheeky and has a deep connection with its Peckham roots. I am a South London boy myself after all. Not only that, but the quality and flavour of the original gin is excellent and I’m always a supporter of independent, artisanal companies.” Little Bird’s famous branding is one of the attributes that has set it apart from other London Dry Gins. With the sensual and flirtatious 1940s inspired pin-up girl, Miss Ginger, adorned on each bottle, the fun and frivolity of the brand has seduced discerning cosmopolitan gin drinkers. The special edition Le Gavroche bottle has had its very own Miss Ginger, designed with cheeky French flair especially for the 50th

anniversary. As Little Bird’s Laura Sullivan comments, “Miss Ginger seems to have a job as a can-can dancer!” Other than the gorgeous ‘Mademoiselle Ginger ’ that separates this anniversary gin from their original, Michel Roux Jr together with Laura Sullivan, Tim Moore and Taskin Muzaffer of Little Bird worked on the original blend and added beautiful lavender notes to create something new especially for Le Gavroche. “When Michel emailed us to ask for a meeting, whilst waxing lyrical about Little Bird Original, my first thought was that it was my best friend playing a joke on us! Not the case as it turned out. What shone to me was how passionate he was about everything. After an animated chat, we agreed on some ideas and that was it.” Says Laura Sullivan. Hand bottled at the Tom Thumb Still in Clapham, run by the legendary Charles Maxwell known by many as ‘Mister Gin’ in the UK, the special anniversary gin is limited in number and available only to customers of Le Gavroche for the time being.

www.le-gavroche.co.uk www.littlebirdgin.com @michelrouxjr - Twitter @littlebirdgin – Twitter/Instagram/Facebook

Hotelier & Hospitality Design

Le Gavroche may be classic and refined in reputation, but this gin has been made not with a ‘traditional’ gin company, but the gloriously lascivious Peckham gin brand, Little Bird.


January Furniture Show


We may be parting from the EU, but we are not parting from our love affair with European furniture.

Hotelier & Hospitality Design

The January Furniture Show (21st -24th January, NEC, Birmingham) will see over 30 major European brands showing alongside the 470+ UK brands, enticing buyers with swish new collections and new finishes.


Italian giants Camel Group, Nicoletti, New Trend and Italia Living will bring their sumptuous leather upholstery and sleek living and dining furniture. Joining them will be major brands from Germany, Denmark, France and the Republic of Ireland, including Weimann, Skvoby, Akante and Alfrank, among many others. For over 30 years from their NorthEast Italian base, multi furniture supplier Camel Group have sent their chic and go-ahead fabric and leather suites, bedroom, living and dining furniture all over the world. With select options for the contract market, theirs will be a hot stand in January. Italia Living has continually developed new standards of style

in their long history of making sofas and chairs. The sunshine of their southern Italian location is reflected in both their elegant and funky styles and the quality of their materials and manufacturing skills. For living and dining furniture with Scandi cool and plenty of choice, Skovby is the stand to visit. With uniquely engineered extending dining tables and clean cabinets to match, they offer the ultimate in uber-cool living designs. Catering for large and small spaces, their stand will be a dining treasure trove. The Germans are well known for their engineering expertise and furniture is no exception in receiving such attention. Weimann are among the list of big-league German furniture producers exhibiting this January, who continually develop integral bedroom storage collections with high flexibility and a vast choice of finishes. Joining them are Nolte and Rauch, who also bring their own

individual designs and wardrobe systems giving visitors plenty to see in the world of bedroom furniture. The pull of European furniture is easy to understand, the contemporary styling, modular forms and high-gloss finishes offer a notable alternative to the more traditional styles prevalent in the UK. The January Furniture Show is the only show in the UK attended by so many European brand - so it offers UK buyers the only opportunity of the year to see such a diverse selection of European companies in one place. The full list of UK and European and UK exhibitors is on the show website, where you can also register for your free attendance to the show: www.januaryfurnitureshow.com

Find all the furniture and interiors you need as 500+ suppliers reveal their new collections. Get your free ticket now at januaryfurnitureshow.com

Pyramid Hotel Group Earns Accolades as European Hotelier & Hospitality Design

Group honoured with the Value Add & Repositioning Project of the Year Award for its Temple Bar Hotel at 2017’s International Hotel Investment Forum following €55m sale of the property



yramid Hotel Group, operators of more than 100 hotels globally, put the Irish and U.K. hotel market on notice when Europe’s Hotel Asset Management Association recently awarded the firm its highest honour for work in repositioning the 136-room Temple Bar Hotel in Dublin, edging out a competitive field of talented European and global operators. The work was carried out over the 21 month period ahead of the group’s €55m sale of the asset late last year.

categories at the prestigious awards ceremony. In less than two years Pyramid (backed by Angelo, Gordon & Co., its equity partner in this particular deal) executed a €6.2MM renovation and comprehensive operational retooling which generated a 100% increase in hotel profit and, upon sale in December of last year, equity returns of nearly 90%. Pyramid was then awarded its new owner’s first ever European 3rd party management contract, allowing the firm to continue its stewardship of the asset into the future.

The group’s acquisition and renovation of the Irish asset, Pyramid’s first European engagement, was recognised as the Value-Add & Repositioning Project of the Year as well as Best in Class across all award

The successful repositioning of the hotel in what was a foreign market demonstrates the firm’s fundamental ability to deliver value to its equity partners at home and abroad. The extensive project included the

several other engagements to its portfolio in the U.K. The group currently manages over 100 hotels and resorts globally and aims to expand its presence in Europe (primarily Ireland and the U.K.) by continuing to unlock value for both new and existing hotel owners. Pyramid Hotel Group Chief Executive Officer Richard Kelleher commented, ‘’To have the efforts of our European team members recognised in such a way is a great honour for Pyramid. It goes a long way in validating our original thesis for entering the European market – that the sophistication of our systems, experience of our team members, and employee-centric culture translate quite positively to new markets, be they at home or abroad. It’s our aim to build on this achievement by continuing to apply our expertise in maximising value for other hotel owners in Ireland and the U.K.’’.

renovation and expansion of hotel room stock (moving the asset from 3 to 4-star), the introduction of creative food and beverage concepts including Buskers On The Ball – an interactive games-focused sports bar, and the implementation of strategic revenue generation and cost control measures to maximize both profitability and guest experience.

Among the criteria judged as part of the award process were: Overall Strategy, Innovation & Creativity, Value Maximization, and Outstanding Performance Post Implementation. Pyramid’s ability to deliver in all categories positioned them well to compete, and ultimately earned the group the title of Europe’s ‘Best in Class’. Pyramid, has been a major player in the U.S. hotel management space for almost two decades (nearly four decades counting its predecessor companies), established its European office in Dublin in early 2015 with the acquisition of the Temple Bar Hotel and has since added

The recognition garnered by the Temple Bar Hotel project is indicative of the experience accumulated by Pyramid Hotel Group since their founding in 1999, and throughout their earlier history when Pyramid’s senior leadership captained the growth of the Doubletree and Promus organizations throughout the 1980’s and 1990’s. The firm’s diverse experience in serving as owner, operator, franchisor and franchisee allows them to be an effective partner in virtually any situation in any market, offering its full range of hotel management, asset management, project management and acquisition services.

Hotelier & Hospitality Design

“Best in Class” Hotel Operator

Casey Spilman Vice President of New Business – Europe (based in Dublin) added, ‘’The Temple Bar Hotel project was an enjoyable one as it allowed us to demonstrate every aspect of the systems and expertise that we offer. From deal sourcing to acquisition services, renovation to food & beverage concepting, and revenue management to cost containment, we really had to bring all our tools to bear in order to deliver maximum value to our owners. It was both a challenging and rewarding project, and one we’re thankful to be carrying forward as Manager for the new owner. It’s our aim to continue contributing positively to the Irish and U.K. hotel industry where we see a wealth of opportunity, further reinforcing our commitment to operating in Europe”.



Contemporary Beales Hotel with hotel management Beales Hotel in Hatfield combines well-appointed contemporary accommodation with a huge events facility that can accommodate up to 500 people in a series of flexible spaces.

B Hotelier & Hospitality Design

eales’ hotel management software had been in place for a long time and was no longer pulling its weight – so the company turned to NFS Technology Group to come up with the perfect solution.


An opportunity to build business was on the horizon, caused by the imminent closure of a nearby competitor hotel, so General Manager Mark Schipper wanted to act quickly. Beales Hotel knew it needed an up-todate integrated property management system solution that could improve the running of the 53-bed establishment and also create efficiencies in organising its event space. Mark said: “We chose to go to NFS Technology Group because our sister hotel, the West Lodge Park

in Cockfosters, has been using roomMaster from NFS successfully for ten years. “It made sense for us to go with the same hotel management software.” NFS Technology Group is a UKbased provider of specialist hospitality software to hotels and restaurants all over the world, with bases in the US, South Africa and Australia. With customer service a priority, Mark Schipper was impressed by the availability of NFS’ award-winning 24/7 helpdesk. “When we had a problem with our previous property management system, we had to put a call through to the US, so we were keen to have help more locally,” he said.

NFS designed a hotel management software system for Beales Hotel that includes roomMaster PMS and also Rendezvous, the leading solution for scheduling and booking event space and resources. roomMaster property management system manages and streamlines every aspect of hotel operations, from managing reservations, availability, channel management, online bookings, front desk operations, handling food and beverage, revenue accounting, sales ledger, housekeeping, maintenance, sales and marketing, as well as a wide array of interfaces including door locking, telephones and accounting. Rendezvous Events venue management software enables venues to schedule all event activity,


manage financial transactions, and “It makes things much more efficient, frees up more time for staff to spend and it also removes the possibility on customer service. of people making a mistake, which is something you don’t want in Luis De Souza, chief executive of The web-based system is also reservations,” said Mark. NFS Technology Group, said it was a a powerful sales tool, capturing privilege to work with Beales Hotel. “Another benefit it that with our opportunities, and it has a client old system, we used to have to go relationship management (CRM) functionality to drive new business and through different platforms to manage generate more revenue from existing our rates, but roomMaster flexes and pushes out our rates and availability clients. automatically now.” How Beales Hotel benefits from Mark is particularly pleased with an roomMaster and Rendezvous uplift in yield which he is sure is in part Both systems are now performing well down to roomMaster. at the busy hotel, according to Mark. “It’s certainly helped us that our “Like many of our other customers, “Of course, we had a few initial competitor in the area closed down, Beales Hotel is feeling the benefits teething problems – because our but we’re doing incredibly well on our of great technology, which increases events business is complicated we rooms and the rate is continuing to go efficiency while helping hotels – whether needed a further day of training to up,” he said. independents or a multi-site group – configure it,” he said. “We’re particularly yielding better at the create the perfect guest experience weekend; before we had roomMaster that brings customers back again and It’s too early yet to quantify results, we would not have had anyone here again,” he said. but time is already being saved monitoring the weekend rate, but now by the removal of manual tasks – * Find out more about roomMaster the system does it automatically. for instance, channel and online property management system and reservations automatically go into “Our weekend rates have grown Rendezvous Events venue management roomMaster now. technology at www.nfs-hospitality.com significantly because of that.”

Hotelier & Hospitality Design

improves yields software



POS TERMINALS – TOUCH WITHOUT COMPROMISE Sam4s world leaders’ in ECR/POS technology, aim to make the most flexible, innovative and reliable EPOS products of all time. The Sam4s team have over 30 years’ experience in the market and now produce the most sophisticated and diverse products to the world-wide market, extensively used in over 60 countries.

of kitchen order wall board monitors. The combination of the SAM4S POS terminals and Samtouch Point Of Service software solution is the best solution suited to your business. •

Sam4s are committed to developing intuitive models that provide innovation and solutions to meet the demands of fast moving markets. Sam4s branding was established in 2003, prior to that and since 1983 they were a division of Samsung Electronics ECR, which was taken over by SHC in 2001, launching the Sam4s brand in 2003. Sam4s are specialists in the development of ECR and Epos terminals, receipt printers, Android POS and various peripherals, with very strong presence in the home market South Korea. The very latest in the POS line up from Sam4s are the Titan-S Series terminals which are stylish and perform to meet the needs of the most demanding hospitality environments. Titan-S range features the latest PCT touchscreen technology and IP rated water resistant front touch panels as well as Intel Celeron Dual or Quad core processors with SSD drives as standard.

Hotelier & Hospitality Design

YCR Distribution the sole UK and Ireland distributor of Sam4s products, have developed Samtouch Epos software exclusively to work on Sam4s POS touch screens. Samtouch is a leading edge point of service platform which is “easy to use”, reliable & a cost effective solution providing you with the management tools & information to allow you to operate & expand your business on your terms.


Samtouch utilises the latest technologies of your SAM4S Point of Sale terminal to display eye catching & easy to operate touchscreen graphics at lightning speed. Integrated Bar & Table management features help your venue become a more streamlined more efficient operation that has proven to increase customer satisfaction and guest experience. Whether you requirements are for a single POS terminal or multiple terminals combined with kitchen order printers

Reliability - We understand that your Epos system is a fundamental part of your business. From planning to design & execution of our software, minimising system critical down-time has always been our key aim. Value - Creating real value is integral to what we do. We believe our EPOS solution provides great value from money

Intelligence - We seek intelligence in our technologies. That’s why we utilise the latest development platforms from Microsoft, this promotes innovation.

Flexibility - We understand that each business has unique requirements. That’s why we have developed many features to ensure our system is as flexible as possible

We understand that each business has unique requirements, that’s why Samtouch is developed with many features unique to the hospitality sector.

Payment Sense EFT Payment Sense “Pay at table” solution fully integrates with Samtouch allowing the waiting staff to view the Table/check on the EFT terminal and issue a detailed receipt to the customer for immediate payment. Payment Sense are one of the largest EFT solution provider’s so you can be assured of quick setup and the best rates possible. Resdiary Booking Solution. One of the leading specialists in the field of on-line & off-line room and table booking solutions. Samtouch integrates seamlessly with Resdiary porting customer information into Samtouch as the customer arrives at your venue. Mainstay & Resident Pro Both solutions independently designed for hotel reservations and front desk billing. Samtouch integration validates customers before passing bar & restaurant charges back to the front desk Samtouch Office Cloud-Based back office solution designed to work with Sam4s and Samtouch software. Real time sales data at your fingertips whilst you are on the move, plus much more For more information on Sam4s products or Samtouch software or to book a no obligation demonstration, please contact YCR Distribution Limited. Tel: 01924 438238. eMail: sales@ycr.co.uk


Your future depends on WiFi Technology has become very important in maintaining guest satisfaction. WiFi is no longer portrayed as a commodity or IT based cost. It is also no longer a perk for tech-savvy or business customers. It is a must-have for every hotel and your future depends on it.

According to TripAdvisor’s survey, 46% respondent said free in-room WiFi is a must-have amenity – meaning that, if an accommodation did not provide it, they would look elsewhere. Moreover, 26% of travellers said that they require an accommodation that has super-fast WiFi and 11% are willing to pay extra for this service. Such findings show raising importance of WiFi and its impact on guests’ satisfaction. At the moment guests bring on the average more than two devices per head. It is believed than in just couple of years this number will double. More

devices mean more streaming and more streaming mean higher usage of bandwidth. The demand for quality broadband access anytime and everywhere will only grow. Not hard to imagine how TripAdvisor ratings drop down if your hotel is not prepared for that. Every hotelier knows how bad review can seriously harm the business. Why not preventing this from happening and investing in high-speed internet access now? Where to start? Firstly choose experienced high-speed internet access (HSIA) provider. The idea of setting up your own network is

very tempting but it will not be costeffective in a long term. Technology is changing very rapidly, therefore it is better to trust professionals who can supply you with future-proof solution. The latter will depend on used hardware. There are various respected names on the market. Use their technical background rather than cutting down the costs. Their products will make a difference. Also take attention to the deployment time – as installation might mean exchanging some of the cabling, you cannot afford closing down your business for a week.

Hoist Group has it all. With over 20 years of hospitality solution know-how and being preferred WiFi provider for Accor properties across Europe, they can help you with setting up reliable internet access satisfying even the most demanding guests. They cooperate with many renowned companies such as Ruckus, Aeorhive Networks, Dell. If it is not enough, Hoist Group has inhouse 24/7/365 support which helps to solve all the issues very swiftly. If you are interested in raising your guest experience and providing them with the best internet access on the market, visit Hoist Group’s website: www.hoistgroup.com or come and see their products live at Independent Hotel Show, which takes place Olympia London on 1718th October.

In partnership with

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Our wide range of products and services, as well as our financing services, enable us to offer a customised solution that will increase the profitability of each customer. We adapt to your needs. It doesn’t get any easier than that. INTERNET ACCESS | TV SYSTEMS | GUEST CONTENT PROPERTY MANAGEMENT | LOCKS & EQUIPMENT | SERVICES

info.uk@hoistgroup.com www.hoistgroup.com


A whirlwind of a year for Salcombe Gin!

Hotelier & Hospitality Design

Born out of a love of gin and a dream to produce the finest white spirit in the world within one of the most stunning coastal towns, co-founders Angus Lugsdin and Howard Davies created Salcombe Distilling Company.


It’s been a busy 15 months since they launched Salcombe Gin ‘Start Point’ which has won an impressive collection of sought after accolades including Double Gold at the San Francisco Spirits Awards and 3 stars at the Great Taste Awards. Earlier this year, saw the opening of their Gin School, a distilling laboratory for adults where you can find out all about distillation and create your very own bottle of gin under the guidance of their Head Distiller. They also opened their distillery and bar on Island Street, Salcombe which has perhaps unsurprisingly become THE place for gin lovers to enjoy the ultimate ‘Salcombe & Tonic’ whilst overlooking the estuary. Salcombe Gin ‘Start Point’ is distilled on Provident, a stunning 450l copper pot still which is a rather impressive looking piece of kit. Visitors to the distillery and bar can often see the distillers at work as they create this citrus led, classic London Dry Gin. Its botanicals include the finest Macedonian juniper, English coriander seed, fresh citrus peels from the Mediterranean and a blend of eight further hand sourced botanicals from around the world to create this well-balanced gin with its classic juniper notes and warming spice. Salcombe Gin is created with an unrivalled passion, care and attention to detail to produce something truly exceptional. Suggested serves include drinking it neat over ice, as a ‘Salcombe & Tonic’ with ruby red grapefruit garnish or with vermouth for the ultimate dry martini. With the whirlwind of 2017 almost behind them, there’s little rest ahead for Angus and Howard as they embark upon the launch of new products and continue to focus on the growth of the business. Find out more salcombegin.com

Hartdean is Celebrating 20 Years in the UK,

Supplying Many of the Top Hotels, Laundries And Care Homes

Wire Brush Test Paper Clip Test

H Hotelier & Hospitality Design

artdean Ltd produce and market the world famous EcoKnit snag free, quick drying, long life towel and here’s how you don’t need to have an on site laundry in order to get all the benefits.


EcoKnit Towels and Robes have proven up to 40% savings in energy consumption through drying reduction times, and a 15% reduction in water usage in every laundry cycle, this allows laundries to make substantial savings. These are just two financial savings in the daily operational usage, these savings will help pay for the cost of the product, you will recover the budget spent on towels through the monthly operating savings, that is truly unique in the world of terry towels. The product won’t snag therefore has reduced wastage means longer linen life for you. Ask your current linen

supplier to take on EcoKnit towels. A more presentable product in your bath room, is better for you, not your laundry, it means consistently you can rely on quality towels freshly delivered into the rooms. These days it’s common for the hotel to purchase the linen and give it to the laundry to look after, it’s a win-win situation. EcoKnit works with many laundries up and down the country and all you need to do is ask if they can supply you. If not then come through to Hartdean direct and we can discuss what we can offer to accommodate your requirements.

How does EcoKnit Help? When traditional towels need replacing, our EcoKnit towels last 2 to 3 times longer. A longer life means reduced replacement cost, a single EcoKnit towel is equivalent to 2 traditional towels in usage terms. Our construction gives extra strength and durability and the product cannot fall to pieces, hems will not fray and the loops will not pull as they do in traditional towels.

You can pull the loops to test and even brush the towel with an industrial wire brush! EcoKnit towels are fast drying, it means you are now encouraging guests to use their towels twice before sending them to the laundry. Guests have a dry towel between uses and the hotel saves on laundering time and further costs. •

Reducing your energy means reducing your Carbon emissions this leads to greater corporate social responsibility

Lowering your energy consumption would reduce our dependence on non-renewable resources.

Reducing your water consumption would save on precious resources

Reducing water needs means reducing the amount of detergents in the wash saving on excessive use of chemicals

2 to 3 times longer product life eases pressure on landfill sites

Beautiful Things Don't Need Attention

The Scarlet Hotel

the World Of Hospitality

Seems we have not succeeded ...

(Recently Completed) Okada Manila

(Recently Completed) Grand Hyatt Manila

EcoKnitÂŽ snag free quick drying towels are the most technically advanced energy efficient terry towels in the world, they are guaranteed to save you money. Use 40% less energy

Less Carbon Emissions

Use 15% less Water

Brand Your Business GREEN

Snag Resistant

Perfect for Hospitality

Use Less Detergents

Perfect for Spa's

tele: 01908-642615 email: enquiries@hartdean.com web: www.hartdean.com web: www.ecoknit.co.uk


Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666


English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk



Hotelier & Hospitality Design



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via info.uk@flexfurn.com or visit our website


LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on www.leisurebench.co.uk to see our full range, or telephone our dedicated sales team on 01949 862920. Email: sales@leisurebench.co.uk.

Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828



Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS


SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com



Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.


01480 811 000 info@synergygrill.com



Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.


Business Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com


Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Hotelier & Hospitality Design 40

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk



FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk


Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527


DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk


EXPERIENCE Download the app to explore in demo mode

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To find out more contact us at sales@scanomat.co.uk or call 0800 032 7581 www.scanomat.co.uk


The Bermondsey Square Hotel: Eclectic Urban Chic in London Bermondsey Square Hotel, is a 90-room property in trendy South London brimming with personality, individuality and soul.

Hotelier & Hospitality Design

Fusing an industrial aesthetic with London skyline views, complimentary all day tea and coffee, the hotel facilitates a contemporary hub for millennials.


The four Loft Suites also offer standout accommodation, each with their own vibrant personalities. Meanwhile, guests can feel at home with a contemporary Britishinspired menu, a pantry area offering home-made cakes, pastries and beverages as well as a communal lounge, melding a sense of familiarity with authentic hospitality. The restaurant area ‘At Home’ offers relaxed communal style dining. Offering an alternative twist on the London city break, The Bermondsey Square Hotel is conveniently located amidst buzzing restaurants, design studios, boutique shops, an indie cinema and vibrant antiques market. A short distance away, guests can also enjoy London’s finest sights - Tower Bridge, Borough Market, The Shard and Tate Modern - whilst staying in a spirited neighbourhood.

Accommodation The hotel’s communal lounge is poised to create an environment that motivates and facilitates a local vibe, accommodating a lifestyle space where guests may relax over complimentary tea, coffee and Wi-Fi against a backdrop of eclectic installations. Guests will be welcomed by staff, referred to as ‘hosts’ warmly named the ‘B2 Crew,’ who are uniformed with nonchalant denim and lend themselves to various roles.

Accommodation includes Superior Rooms, Club Rooms and Loft Suites which have been host to many starstudded guests, including bands such as Keane and Goldfrapp.

Loft Rooms

with luxury bathrooms, Mattison beds, a work space, super shower, eco boutique toiletries, tea and coffee making facilities, hair dryer and vanity mirror.

Club Rooms The plush Club Rooms are identical to the Superior Rooms yet offer extras that make guests’ stay even more memorable.

Four beautifully appointed Loft Rooms offer guests private rooftop terraces and panoramic views of London’s skyline from Canary Wharf to the London Eye and Houses of Parliament.

Spacious and quiet, Club Rooms offer a ViSpring luxury bed, Drench showerheads, tea and coffee-making facilities, hair dryer and vanity mirror.

These are named Ruby, Lily, Jude and Lucy after iconic 60’s songs and make an eccentric choice for overnight or longer stays, as well as an attractive setting for interviews, filming and gatherings for up to 12 guests.

The Bermondsey Square Hotel has introduced six new 1st Floor Terrace Suites with private balconies overlooking the thriving Bermondsey Square and antique market on Fridays.

They include: king size beds, seating areas, private terraces with views overlooking the city, super showers, a flat-screen LED TV, tea and coffeemaking facilities. Guests in the Lucy suite will also have access to an indulgent 8 person hot tub overlooking Big Ben and The Shard.

Superior Rooms The Superior Rooms are perfect for city visitors and designed for comfort. Light and modern design intersects

11am-5pm or help themselves to home-made cakes and pastries from the pantry. Business travellers will also be delighted by the new versatile meeting space accommodating up to 20 people in a fixed boardroom layout, complete with cutting-edge, click-share technology. The Bermondsey Square Hotel (bermondseysquarehotel.co.uk/020 7378 2450) is a boutique hotel in thriving South London offering rooms from £119 based on two people sharing a double room.

Terrace Suites

Reinforcing a community vibe, the winning design contributed by local Architecture students inspired the exterior gardens bordering the suites.

Meetings & Events For guests looking for an informal space, the ground floor lounge area offers a relaxed environment for interviews, smaller meetings or an area to simply catch up with colleagues or friends. They can enjoy complimentary filter coffee and breakfast tea between

Hotelier & Hospitality Design

Each room at The Bermondsey Square Hotel has been carefully designed with personality, indulgence and style.




Hotel Housekeeping


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RoomOperations is a cloud based Hotel Operations Management Application and Portal that covers Attendant Scheduling, Inventory Control, Engineering, Minibar, Lost & Found and many more. RoomOperations does not require any expensive server hardware to run. Based on its advanced technology, simply download the application from either the Apple App Store, Google Play or use the HTML client on any web enabled device.

www.RoomOperations.com Register and quote UK2016 to get your 14 day free trial

www.roomoperations.com info@roomoperations.com

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - November 2017  

Hotelier & Hospitality Design - November 2017