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May 2019: Hotel Openings & Refurbishments, Food & Drink, Recommended Suppliers…

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Contents May 2019

Hotel Openings & Refurbishments Food & Drink Technology Recommended Suppliers Editor’s Choice

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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Hotel Openings & Refurbishments

THE LOWRY HOTEL REVEALS NEW LOOK PRESIDENTIAL SUITE AND ANNOUNCES YEAR OF DEVELOPMENTS Amidst the increased competition and growing hospitality industry in Manchester, The Lowry Hotel is upping the ‘luxury stakes’ once again.


anchester’s premier five-star hotel, The Lowry Hotel, has revealed the first look at its newly renovated Presidential Suite, designed by Goddard Littlefair and the largest both currently available or planned in the city at 2,228 square feet .

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The penthouse suite, famous for its VIP guests, will cost £4,000 per night. The renovations totalled £700,000 and include a complete reconfiguration and redesign of the space, an enlarged dressing room and a new bespoke marble bathroom. The suite also includes a fully equipped kitchen, large bathroom with a double steam shower and free-standing bath, super king size bedroom, a walkin dressing room and lounge plus a dining room for up to eight people. There is also an additional second bedroom and with adjoining bathroom.


The floor to ceiling windows offer views across the river Irwell and Manchester’s skyline, and the room also comes with a mini grand piano, two in-room bars, two smart TVs and an Amazon Alexa. As well as complimentary valet, luggage management, personalised welcome drinks and in-suite check in, guests can take advantage of a butler, on-site hairdresser, endless beauty treatments, Tesla hire, private chef or personal trainer whilst staying in the luxury suite.

ago, the needs and expectations of travellers have changed so we’re confident our updated suite will offer modern guests what they are looking for. The renovation is the first of many for the hotel with more exciting developments to be announced throughout the year.”

Adrian Ellis, General Manager of The Lowry Hotel, said: “I’m thrilled to reveal the first look of our Charles Forte Presidential Suite. The refurbishment has been taking place for three months and we are looking forward to the reaction of both our regular guests and new visitors. Since the hotel opened 18 years

Renowned interior designers Goddard Littlefair, Interior Designers of the suite, commented on the inspiration behind the design: “‘This was a special and prestigious project for us, showcasing the first of our new designs for The Lowry Hotel. We drew inspiration from Manchester’s

Hotel Openings & Refurbishments

industrial history and in particular from cotton, weaving and the city’s industrial forms, geometry and heritage, including the shape of Trinity Bridge over the River Irwell, directly outside the hotel. We were also inspired by Lowry’s own colour palette, as the artist famously kept to a base palette of only five colours, mixing them to achieve tonal shades that nonetheless stayed within a distinctive overall range. “The new design has a residential feel, with light and bright tonal colours used for the walls, curtains and carpets, offset by darker joinery, geometric-patterned fabrics used for

“The bedrooms and bathrooms feature timber slatted walls, which mirror on the opposite wall, whilst the bathroom also has feature walls in luxurious, richly-veined marble. The main bedroom features a bespoke, contemporary version of a four-poster bed, in a room where the colours become softer, more muted and restful. The stunning dressing room, with a large, anthracite velvet ottoman at its centre, is dominated by a tiered feature light, made of threads and inspired by Manchester’s cotton production history.” In homage to the hotel’s namesake, L.S Lowry, a selection of art has also been chosen for the room by ARTIQ. Kate Terres, Head of Operations at ARTIQ, commented: “The collection at the Lowry presented an exciting opportunity for us, because it is rare for hotels to be named after celebrated artists. In curating the collection with Goddard Littlefair, ARTIQ pulled specifically on L.S. Lowry’s recognisable palette of charcoals and dark reds against pale smoky backdrops.

Alongside these distinctive tonal elements, the curation draws on the shapes evoked by Manchester’s solid industrial architecture of the twentieth and twenty-first century – examples of which can be viewed from the Presidential Suite - as well as heavily abstracted figures that draw on Lowry’s matchstick figures. “The collection is comprised of painting, sculpture, photography and print, with an emphasis on varied and rich textures that range from highly polished stainless steel – representing the industrial subject – to thickly modelled paintings incorporating found elements. Examples of large format photography depicting an abstracted industrial narrative contrast with the delicacy of the works by artist Kelly M. O’Brien. Kelly’s mixed-media practice involves burning paper and layering with inserts of gold leaf and, for The Presidential Suite, focuses on a linear radiating pattern that recalls the bridge architecture viewed from the window as well as playing with a high/low contrast of material. Also in the collection is work by artist Laetitia Rouget, whose playful series focuses on simplistic line drawings of the human in thickly pulled paint – a modern interpretation of Lowry’s matchstick men.” The luxury Lowry Hotel also boasts six Riverside suites, an additional 164 guest bedrooms, a spa, bar and The River Restaurant.

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cushions and curtain trims for added visual interest. Colours range from rich bronzes and burnt oranges to off-whites and textured blue-greys. Special joinery features include four sets of double screens around the living and dining areas to help zone the space and a bespoke dining table for eight with a feature veneer inset pattern.


Hotel Openings & Refurbishments

ZANNIER HOTELS TO OPEN CAMP IN KARAS, NAMIBIA Sonop will be the second opening from Zannier Hotels in Namibia following the launch of Omaanda in summer 2018


his summer will see the hotly-anticipated opening of Sonop, a luxurious tented camp nestled on the Southern edge of the Namibian desert in the Karas region, two hours from the majestic red dunes of Sossusvlei. It will be the second opening in Namibia from Zannier Hotels, further to the launch of Omaanda in July 2018.

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Sonop has been constructed atop a group of boulders and comprises ten luxury tents which invite guests to live the life of intrepid explorers from the early 20th century. Just like those British travellers who traded their beloved homes for the bare Namibian desert dunes, guests staying at Sonop will experience a taste of living in complete isolation, immersed in the surrounding landscape but still able to enjoy the bespoke high-end luxury experience offered by Zannier Hotels.


The lodge is located approximately 80 minutes by plane from Namibia’s capital, Windhoek, and has its own landing strip or, for those who wish to travel by road, it is approximately a 4.5 hour journey in a 4X4 Jeep. Whilst en route, guests can spot numerous boulders dotted amongst the long stretches of sand dunes. These enormous piles of granite rocks are the result of ancient volcanic eruptions, since polished and hollowed out by millions of years of weathering and are typical of the local geography. It is at the foot of one of these majestic rock formations that Sonop is located.

A JOURNEY THROUGH TIME Designed to mimic a refined British colonial experience from the 1920’s, the ten spacious tents aim to offer a unique journey through time. Richly furnished with antiques made from exquisite materials, colourful carpets and precious woods, guests will feel the spirit of adventurers of the past and drink in the unique look and feel of the location.

IN THE EXPLORER’S TENT The tents, eight measuring 42sqm with a double bedroom and living room and two measuring 75sqm with two double bedrooms and a shared living room, face out towards the spectacular landscape that surrounds the property. Shaped in an oval formation and built on sturdy elevated wooden decks covered by elegant tent canvas, they offer the utmost in comfort, including Wi-Fi and air-conditioning, to cater for today’s discerning traveller. All tents feature a large bedroom, separate bathroom and a large copper bathtub combined with a rain shower. A dressing table with ornate objects, such as tiny flasks and antique combs, turn the bathroom into a charming space. The antique desks, found in the living areas of the tents, display various objects d’art, such as magnifying glasses, binoculars and vintage maps. The bedrooms feature king size fourposter beds, an airy living area with comfortable armchairs, and a telescope to look out into the distant surroundings.

Hotel Openings & Refurbishments



The camp’s energy supply comes entirely from solar panels, supporting Zannier Hotels eco-focused approach. All tents have private terraces that extend out across large wooden decks, offering magnificent views of the desert.

Breath-taking outdoor excursions will be offered within the 5,600 hectares of private reserve, where oryxes, brown hyenas, rabbits, foxes, jackals, kudus and leopards roam free. These include exploring the desert by foot or riding horses from the camp’s private stables. Guests will be amazed by the sky that ranges in colour from striking purples and oranges to bright blues.

Each evening guests are invited to enjoy an opulent gastronomic experience, where silverware and candelabras set the mood, enhanced by black-tie and white glove service. Flawless service and attention to detail are par for the course. The evening can be extended in the Cocktail & Cigar Lounge, designed in the style of a traditional gentlemen’s club with a billiard table and parlour games taking centre stage. A skilled barman will be on hand to create exotic cocktails showcasing delicious flavours and inspired by the desert surrounds.

WELLBEING IN THE DESERT For guests’ ultimate comfort, Sonop will also offer a spa consisting of two double treatment rooms, a gym, relaxation centre and a heated outdoor infinity pool, all of which provide jaw-dropping unimpeded views over the desert and the tents in the distance.

Bicycle lovers can devote themselves to a rather unique activity in the desert, using electric mountain bikes, offering a more wide-ranging but nevertheless environmentally respectful outing. Other made-to-measure excursions can be organised upon request, such as hot air balloon rides, romantic dinners in the dunes and even watching a classic film at Sonop’s openair cinema.

GOOD TO KNOW There are regular transfers from Sonop to Omaanda – the first luxury lodge in Namibia from Zannier Hotels, located closer to the capital, Windhoek, and set within the Zannier Reserve by N/a’an ku sê private animal reserve.

Hotelier & Hospitality Design



Small Luxury Hotels of the

announce new membe new destination for the

Small Luxury Hotels of the World (SLH) is excited to introduce five new stylish hotels including the properties to join the portfolio. La Maison Bleue and Lazib Inn Resort & Spa offer incomparable lu different parts of Egypt. Get swept away at Castello di Spaltenna and Villa La Madonna in Italy, bo views and award-winning food and wine, or unwind and relax in the Costa Rican rainforest at Tab Spa. Whichever getaway one might choose, these SLH hotels offer intimate experiences to deligh

La Maison Bleue, El Gouna, Egypt

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11 rooms from ÂŁ175 per night including breakfast


Offering a blend of old-world sophistication, timeless glamour, and modern luxuries, La v 7 is set in Egypt’s charming Red Sea resort town of El Gouna. The mansion is the brainchild of antiques collector and interior designer Amr Khalil, who merges artistic influences from the Middle East, North Africa and Europe in one opulent setting. Guests can discover an intimate estate of eleven charming suites, an exclusive beach and lagoon, luxury spa, exquisite dining and absolute privacy. Imagine soft pastel-colored walls, hand-selected period furnishings and lavish chandeliers. All suites measure between 80 to 120 square meters and feature a terrace or balcony, sitting area and a master bathroom with marble floors. Open the tasseled curtains to stunning mountain or sea views before stepping out into glorious sunshine. The elegant spa offers wellness treatments, and its decadent Turkish bath is rivalled only by the indoor and outdoor pools.

SLH Insider Tip: Set directly on the northern shores of Mangroovy Beach and its kitesurfing stations, the property offers seclusion as well as easy access to the town. The restaurants, bars, boutiques, and street festivals are in close proximity, and the Downtown shopping and dining venues are a few kilometers away.


er hotels and e luxury portfolio

e first ever Egyptian uxurious experiences in two oth of which offer stunning bacon Thermal Resort and ht each and every traveler.

Lazib Inn Resort & Spa, El Fayoum, Egypt 8 rooms from £162 per night including breakfast Lazib Inn Resort & Spa may be a desert hideaway, but lush greenery and panoramic views of Lake Qarun greet you upon arrival. A modern take on Fayoum’s time-honored residences, the suites marry traditional charm with contemporary elegance. With a king bed, private balcony, rainfall shower and jacuzzi in every room, this is Egyptian living at its finest while the traditional fabrics, fireplaces and characteristic pink clay walls lend a high-end cozy feel. Relaxation is the order of the day, with palm-fringed infinity pools and the incredible desert oasis as your backdrop. Dine in comfort at the hotel restaurant, where fresh local dishes and classic specialties are top of the menu. If that gives you a thirst for adventure, take a trip into Tunis village for traditional arts and pottery, or explore nearby Fayoum. Here, archaeological sites and fossil remains bring the fascinating history of ancient Egypt to life. SLH Insider Tip: Lazib Inn’s Buddhist-inspired spa is a gateway to Zen moments. Tailor-made treatments include Balinese and Thai massage, sensory sessions and aromatherapy. You can also work up a sweat in the private gym, before a deepcleansing treatment in the Turkish hammam.

Hotel Openings & Refurbishments

Castello di Spaltenna, Chianti, Italy 37 rooms from £234 per night including breakfast Set amongst rolling hills and vineyards, the idyllic Castello di Spaltenna is warm, inviting, and utterly romantic. Once a monastery, the 18th century Tuscan castle has kept its historic character while offering gorgeous guestrooms and stunning views. Choose from suites with four-poster beds, far-reaching garden views and furnishings that echo the historic elegance of the castle, or opt for a deluxe room with a private jacuzzi. The castle’s country-style apartments are made for longer stays, with classic terracotta flooring and Tuscan furniture pieces that are as artistic as they are comfortable. Relax in the La Pieve Spa, where the peaceful greenery of the outdoors is reflected in wellness treatments that make use of local fruits in its treatments. Explore the countryside wrapped around Castello di Spaltenna on a short walk to Gaiole in Chianti, where you can step into the history books of this beautiful region. SLH Insider Tip: The dining options at Castello di Spaltenna are an authentic reflection of Tuscany’s elegant cuisine. Michelin-starred Il Pievano specializes in creative interpretations of traditional dishes while the stone vaulted La Terazza Restaurant, overlooking the Sangiovese vineyards, is the perfect lunchtime setting.

Tabacon Thermal Resort & Spa, La Fortuna De San Carlos, Costa Rica 103 rooms from £270 per night including breakfast

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Tabacón Thermal Resort & Spa is a luxury boutique hotel that celebrates the wonders of the natural world situated in a oneof-a-kind location near the foot of the Arenal Volcano. Located in over 900 acres of verdant tropical reserve, it has a worldclass spa with naturally-heated volcanic waters. Each room has been designed to connect you to the rainforest, whether you opt for an Orchid room or a vast Tabacón Suite. King size beds, in-room Jacuzzis and rainforest showers add special finishing touches. Many of the rooms also feature amazing forest views, creating a magical sense of living amongst the treetops. Indulge in signature spa treatments with the peaceful rainforest as your soundtrack, then savor delicious, freshly-made cuisine, or embark on a Costa Rican adventure at nearby Arenal Volcano


National Park. Tabacón’s two restaurants – Ave del Paraíso and Los Tucanes – offer everything from breakfast buffets to fine à la carte dining. However you spend your days, the peaceful ambience at Tabacón Thermal Resort & Spa will let you slow down to a truly luxuriant pace. SLH Insider Tip: With a philosophy centered around the lifegiving properties of its natural springs, the spa at Tabacón takes wellness to leafy new heights. Start with a dip in a thermomineral hot tub before a treatment in your own private bungalow. The palm-thatched roof and caña brava walls allow you to experience the scents and sounds of the rainforest in complete privacy. Tabacón also offers invigorating yoga in its open-air studio.

And in other news... Room Renovations and a Farm to Table Experience at Naxian Collection - Naxos, Greece

18 rooms from £277 per night including breakfast Looking out over the peaceful surroundings of the Bormida Valley, and with restaurants rooted in the Italian ‘slow food’ culture, Villa La Madonna has all the ingredients for a truly restful getaway. This boutique hotel and vineyard is an effortless blend of sophisticated styling and authentic influences with open hearths, exposed-brick ceilings and handpicked furniture. A natural palette is the backdrop for stylish vintage furniture and supremely comfortable beds. Wake up to glorious views of the Bormida Valley from your terrace or balcony, then head downstairs for breakfast or a dip in the pool. Quiet your mind with yoga or meditation in the beautifully lit atelier, or soothe aching muscles with a signature body treatment. The hotel prides itself on fusing local Piedmont cuisine with country-wide Italian classics and worldclass wines. On cooler evenings, feast by candlelight in the intimate dining room, or swap your table for the terrace or picnic in the hills in warmer weather. SLH Insider Tip: The UNESCOprotected 16th century wine cellar offers world class wine tastings. The property also cultivates its own Barbera and Cabernet Sauvignon grapes for a truly savory experience of the region.

Michelin Star Awarded to Le Mas Candille Cote D’Azur, France Heading up the kitchens at Le Mas Candille since February 2018, Executive Chef Xavier Burelle has just won a Michelin Star. From the age of 15, Xavier followed his vocation, learning and cultivating his culinary knowledge and skills from such master chefs as Alain Ducasse at Plaza Athenee, in the brigade of Jean-François Piège, and beside Philippe Legendre at the Georges V in Paris. Drawing on inspiration from his various experiences and subtly blending flavors of the south and the French Riviera, Xavier has established his own distinctive culinary identity at Le Mas Candille.

137 Pillars House Announces a New Era of Elegance – Chiang Mai, Thailand The award-winning 137 Pillars House is a stunning 30 suite boutique has just revealed a new era of elegance following a refurbishment which took place over the past 9 months. In addition to being returned to its original condition and maintaining the integrity of the colonial elegance of the property when it first opened, highlights of the refurbishment include the unveiling of a new suite category, softscape and landscape improvements, renovated perimeter and garden walls, new gym equipment with digital connectivity and enhancements to the Spa. Later this year the hotel’s dining experience will be further refined with the existing Palette Restaurant being transformed into a new dining concept.

Elounda Gulf Villas & Suites Unveils Room Renovations - Crete, Greece Like a precious gem in a unique setting, the family owned and run Elounda Gulf Villas is a hidden refuge of natural beauty, which clings to the hill face overlooking the Mediterranean Sea. In time for the summer season 2019, all villas have been renovated and refreshed to incorporate a more modern style including the Royal Spa Pool Villa, a longtime favorite of royalty, politicians and celebrities. Covering an area of 350m², the luxurious villa features a spacious lounge, dining area with fireplace, open plan full equipped kitchen, stylishly decorated marble bathrooms, private pool with Jacuzzi, private gym room, sauna and steam bath.

Hotelier & Hospitality Design

Villa La Madonna, Monastero Bormida, Italy

Situated on the lesser known Greek island of Naxos, Naxian Collection is a chic hill-top retreat with ten sugar cube white villas and suites providing a serene sanctuary. The hotel is currently renovating all of its villas featuring private pools and fully equipped kitchens in time for the 2019 summer season. In addition to the hotel’s organic fields, free-range chicken coop and family vineyards, Naxian Collection is building a farm so guests can experience a farm to table experience with fresh locally-sourced ingredients first hand.


Hotel Openings & Refurbishments

InterContinental Hotels & Resorts restore century landmark in the world capital of

The highly-anticipated InterContinental Lyon - Hotel Dieu will open this summer, following an extensive four-year restoration to one of the city’s most iconic buildings

Hotelier & Hospitality Design

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estled in a UNESCO World Heritage Site, the landmark InterContinental Lyon - Hotel Dieu will open in June 2019. Located in a former hospital that operated for more than eight centuries until 2010, the historical building has been lovingly restored to offer a contemporary haven in the heart of the city centre. The hotel’s 360-metre long facade overlooks the Rhône River, and the hotel’s breathtaking Soufflot Dome, towering 72 metres high, has been one of the greatest ever private

renovations of a classified site in France since 2013, involving more than 800 craftsmen. The majestic Dome will be the heart of the hotel, boasting a magnificent bar, Le Dôme, which will act as a meeting place for hotel guests and locals alike. InterContinental Lyon - Hotel Dieu will offer 104 rooms and 35 suites, half of which have views of the Rhône River, while the others overlook the Fourvière or the Grand HôtelDieu with its tree-lined inner courtyards. The Duplex Suites, accessed from the upper level, boast large windows extending

up to the ceiling, honouring the original architecture of this historic building, and offering uninterrupted views of the Rhône River. The exclusive Presidential Suite, with its powder pink tones and elegant floral motifs, will be the largest suite in the city. The hotel’s interior designer Jean-Philippe Nuel, is an international leader in hotel design. Drawing on the history and background of the site, Nuel has created a decorative concept that manages to be, in his own words, both ‘monastic and sophisticated’, highlighting the building’s original contrast between the former hospital,

es 18th gastronomy

Situated on the ground floor, the hotel’s restaurant Épona, named after a popular goddess of Gaulish Celtic mythology, patron saint of

Club InterContinental members will be able to enjoy outstanding views of the area from the private Club InterContinental Lounge that offers a bird’s eye view of the premises. Lyon is France’s third largest city, located at the intersection between the Rhône and the Saône Rivers. Although famed for its gastronomy, art and culture, Lyon was also a pioneer in the silkweaving industry, and was once known as the silk capital. Lyon’s illustrious silk trade remains evident in the city’s architecture with streets that

feature beautiful former silk weavers’ houses, and many heritage sites that offer insight into the silk trade, which continues to this day. InterContinental Hotels & Resorts is the largest luxury hotel brand in the world with more than 200 InterContinental hotels open worldwide and 60 in the pipeline, set to expand the brand’s portfolio in the most sought-after destinations around the world. This year will see InterContinental Hotels & Resorts open stunning resorts in the Maldives, Hayman Island, Phuket and Beppu as well as the brand’s return to Edinburgh in the historic George Street. This opening marks the 6th InterContinental Hotel in France, joining the family of InterContinental Paris – Le Grand, InterContinental Paris - Avenue Marceau, InterContinental Carlton Cannes, InterContinental Marseille – Hotel Dieu and InterContinental Bordeaux Le Grand Hotel.  The InterContinental Lyon - Hotel Dieu is managed by Madelijn Vervoord, former General Manager of the InterContinental Marseille – Hotel Dieu.

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and the striking richness of its exterior architecture. This contrast is particularly obvious in the decor of the Grand Dome; the choice of fabrics represent simplicity combined with luxury; delicate Lyon silks from the Maison Verel de Belval, contrast with less elaborate fabrics. The same juxtaposition can be found in other public areas and in the rooms. The contemporary design emulates a sense of luxury which combines the history of the unique building and meets the expectations of global luxury travellers.

horse riding and travel, will offer dishes closely linked to Lyon’s gastronomic culture thanks to Chef Mathieu Charrois. His signature dish will revisit the legendary quenelle (a type of local dumpling) along with other dishes typical of the area. The 1,325 m2 conference centre of InterContinental Lyon - Hotel Dieu, L’Académie, comprises of 12 meeting rooms including a 433 m2 plenary conference room. The hotel’s spa and fitness facilities will include a Hamman, 24hour gym, sauna and steam room as well as Pilates and Yoga classes.


Hotel Openings & Refurbishments


The Coastal Resort Offers Locals and Visitors Alike a New Oceanfront Oasis in Montecito

Hotelier & Hospitality Design

Rosewood Miramar Beach, the newest destination for discerning travellers


worldwide, opens today as the first ultra-luxury resort in Southern California to offer guestrooms set directly over the sand. Located in Santa Barbara’s picturesque Montecito community, Miramar, meaning ‘to behold the sea,’ takes its name from its remarkable location on one of the most beautiful and pristine beaches in California, a fitting setting for Rosewood’s first property in Southern California.

a world-class gathering place for locals and visitors alike. “Rosewood Miramar Beach is the culmination of years of hard work and dedicated service to the Montecito community. What makes Miramar Beach so special, beyond the incomparable setting, is its history as a beloved icon of hospitality – it’s simply embedded in the land,” said Rick Caruso, owner, Rosewood Miramar Beach, and founder and chief executive officer, Caruso. “We’re honoured to now usher in a new era of hospitality and welcome locals and travellers back to this cherished retreat.”

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Owned and developed by Caruso, the company behind some of the world’s most acclaimed shopping, dining and lifestyle destinations, Rosewood Miramar Beach embodies the brand’s commitment to creating properties that reflect the unique fabric of the communities in which they live. Caruso hand-selected Rosewood Hotels & Resorts® as the resort manager, in large part due to its guiding A Sense of Place® philosophy, wherein the history, culture and sensibilities of the location are woven into the property. The result is a truly authentic and inspired experience that serves as


Hotel Openings & Refurbishments The Spirit of Miramar Years ago, on that same strip of magnificent beach was Miramar by the Sea, a storied resort first purchased by a young couple in 1876. Initially a private residence, the couple was so taken by the extraordinary location that they soon built cottages to lodge visiting friends and family. Not long afterwards the cottages became accommodations so that outside guests would also be able to share in the magic of Miramar. With each passing summer season, with so many embracing the golden age of travel, the spirit of Miramar was born.

“Rosewood Miramar Beach is the pinnacle of design, setting and service,” said Sonia Cheng, chief executive officer of Rosewood Hotel Group. “It is a true jewel not only in the rich hospitality landscape of Montecito and Santa Barbara, but across the globe. Guests will delight in the relaxed atmosphere of coastal California while enjoying Rosewood’s intuitive service and our modern, ultra-luxury approach to the resort experience.” At the heart of the property is the magnificent Manor House where a dramatic stone-paved driveway leads up to a striking single-entry, solid-wood front door that opens into the home’s grand foyer. The centrepiece of the residence is its luxuriantly-curved staircase – a tribute to an original design by esteemed Southern Californian architect Paul Williams, remembered by many as an architect to the stars. Williams’ work and vision is distinctly Southern Californian and has influenced residential and hospitality design worldwide. His original drawings are on display within the property’s entryway, showcasing a number of sketches, including the inspiration behind the resort’s spiral staircase. Three signature suites reside in the Manor House including The Founder’s Residence,

The Miramar Suite and The Ambassador Suite. Each provides the utmost in luxury, space and style, infusing distinctly residential design details throughout the resort – the product of collaboration with Rick Caruso’s personal interior designer, Diane Johnson. Boasting spectacular views and distinct décor and design, the signature suites can be combined with king-sized guestrooms to form an entirely private, seven-bedroom retreat within the Manor House. Complementing the grandeur of the Manor House, spread over 16 acres of lush landscaping, are the Bungalows and Lanai House guestrooms. Each guestroom accommodation is light-filled and spacious and offers a furnished balcony or patio, a roomy dressing area, and awe-inspiring views of the garden, ocean or mountainside. Lavish bathrooms provide every indulgence with elegant marble finishes, freestanding soaking tubs and separate his-and-her vanities. A focal point of the estate is the Cabana Pool, one of two pools on property. Another nod to Paul Williams, the pool’s distinctive, serpentine-edge design draws inspiration from the architect’s work for the now-demolished Arrowhead Springs Hotel in Central California. Nineteen luxurious cabanas, each topped with a stylish black and white valance, complete the pool’s polished yet playful footprint. A carefully curated art collection beautifully bolsters the residential quality of the resort, with over 600 pieces hand-selected by Rick himself thoughtfully placed throughout the property. The one-of-a-kind collection combines archival images, traditional works and fine modern pieces to produce a distinctive and distinguished art narrative. Capturing the rich history of the property’s privileged site on the stunning Montecito coast, as well as the signature spirit of the new resort, the collection includes original works by Norman Rockwell, Fernando Botero, Mel Bochner and Hans Burkhardt and fine photography from Jim McHugh, Slim Aarons, and more. Pristine Beachfront Accommodations Anchoring the property are the resort’s 26 oceanfront Beach House suites, studios and guestrooms which feature private terraces directly over the sand, an unparalleled offering in Southern California. In addition to the breath-taking ocean views, Beach House guests enjoy several exclusive services to complement the beachfront experience, including access to a complimentary evening cocktail trolley, monogrammed pillowcases and robes along with personalized amenities from arrival to departure. A Luxury Beach Experience, Redefined With its prime positioning directly atop Montecito’s pristine sands, Rosewood Miramar Beach is the only resort in the region that offers guests all-encompassing beach service with complimentary access to chairs and umbrellas, food and cocktail services and activities and programs for both sand and sea. Enjoy the cool crash of the Pacific’s waves aboard surf and paddleboards available by way of the resort’s beach attendants or watch the tide rise high from the Miramar Beach Bar.

Hotelier & Hospitality Design

A Residential Resort Inspired by the beautiful homes and grand estates of Montecito, and true to Rosewood’s signature residential-style, Rosewood Miramar Beach provides guests a truly unique experience – as if being hosted in a private home – across all guest touch-points; the resort is residential in style, service and sentiment. The property, which features 161 guestrooms and suites, was manifested from Rick’s idea of a sprawling Montecito estate that grew over time, in tandem with the growth of a family – an homage to the genesis of the original property.


Hotel Openings & Refurbishments Resort guests can also enjoy plentiful activities including openair bocce and shuffleboard and cosy evenings around a flickering firepit, while residents of Montecito and the surrounding Santa Barbara area will be invited to experience an extensive calendar of programming on property, a Caruso signature. With every visit flawlessly tailored to each guest’s preferences, Rosewood Miramar Beach is the ideal setting for family gatherings and romantic getaways alike. Destination Dining Rosewood Miramar Beach features seven distinctive restaurants and bars. Helmed by Executive Chef Massimo Falsini – who joins the property with experience leading a Michelin-starred restaurant – the resort’s culinary program is characterized by locally and sustainably sourced produce that highlights the best of the region’s rich gastronomy. Caruso’s, the lively and inviting oceanfront restaurant, features al fresco seating over the sand alongside a stylish and sparkling interior with unmatched views of the Pacific Ocean. Chef Massimo introduces a taste of Southern Italy to coastal Montecito through signature dishes that utilize the highest-quality ingredients sourced from neighbouring farmers, fisherman and ranchers. Combining the best of la dolce vita with the relaxed glamour of the American Riviera, Caruso’s is poised to become a dining destination that locals and visitors will seek to experience time and time again. Malibu Farm at Miramar, the first California resort outpost of the beloved farm-to-table concept by Helene Henderson, offers all-day dining in a refined yet laid back setting. In keeping with Malibu Farm’s philosophy, the restaurant serves simply prepared plates crafted from fresh and locally-sourced ingredients. Malibu Farm at Miramar draws inspiration from its Montecito surroundings to deliver a rustic and relaxed beach vibe that simultaneously embodies the elegance of the luxury resort. Miramar Beach Bar, the Beach House’s oceanfront oasis inspired by a luxurious sailing vessel, invites guests to enjoy an array of craft cocktails and simplistic snacks in a lively and jovial setting. At the chic and sophisticated Manor Bar, live music provides an ideal environment for a pre- or post-dinner libation. Delicious poolside bites and family-friendly treats will be served at Scoop Shop in a whimsical and charming atmosphere, while Cabana Bar touts refreshing cocktails and light fare at the serpentine-edge Cabana Pool. The Manor House’s Living Room is the perfect place for indulging in afternoon tea or a glass of champagne overlooking the Great Lawn. A robust calendar of live entertainment across all venues truly brings the property to life. One-of-a-Kind Resort Retail Hand-selected by Rick Caruso, goop occupies a brick-and-mortar retail space at the resort alongside The Gatehouse, a new California-inspired concept store curated by designer James Perse. The goop Sundries Shop at Rosewood Miramar Beach, which is the brand’s first permanent hotel retail experience, combines goop-approved favourites in clean beauty, wellness, athleticwear and resort fashion with elevated beach essentials for travellers. Extending beyond the Sundries Shop, each guestroom at Rosewood Miramar Beach will feature a minibar offering an assortment of goop curated items. Housed in a painted brick building facing the Manor House, The Gatehouse features clothing, home accessories and toys alongside an eclectic mix of antiques and one-of-a-kind pieces sourced from all over the world and restored by Perse and his team.

Relax and Re-energize Rosewood Miramar Beach is a destination designed for renewal and rejuvenation. At Sense, A Rosewood Spa, guests enjoy unique treatments and rituals inspired by the healing traditions and native plants found in the local surroundings, such as the Alkaline Marine Cocoon and the Montecito Sage Purification. Offering expertly appointed relaxation rooms, steam rooms and saunas as well as ample individual and couples treatment rooms, Sense is a tranquil oasis welcoming both overnight guests and members of the local Montecito community. Sally Hershberger Montecito will bring a full suite of salon and bridal services from the acclaimed female hairstylist, as well as Sally’s complete collection of luxury haircare products, to guests of Rosewood Miramar Beach. Afternoons can be spent exercising at the resort’s state-of-the-art fitness centre, which features outdoor treadmills, alongside high-performance equipment from Woodway and Peloton. A plentiful program of well-being activities such as sunrise yoga on the beach, personal training sessions and pool fitness activities engage the mind, body and spirit. Timeless Transportation An eclectic fleet of automobiles escorts guests around the property and throughout the community in style. The property’s house car, a Rolls-Royce Ghost, embodies Rosewood Miramar Beach’s classic elegance, while three custom designed and masterfully crafted “Jollys” make excursions into nearby Montecito a pure delight. Built with impeccable care and affection, the vibrant “Jollys” boast pink, turquoise and yellow exteriors, as well as open-air sides, polished wicker seats and sporty striped canopy roofs, and are a tribute to the picturesque taxis in Capri and the limited-edition Fiat 600. Outfitted with comforting and luxurious touches including a picnic basket that can be stocked with champagne, wine and hors d’oeuvres and Bluetooth capabilities for music, the chauffeured cars are the ideal family transport from which to explore the enchanting coastal plain of Montecito. In addition to everyday use, the fleet is available for special events and celebrations, such as weddings and off-site picnics, and create a multitude of memorable moments for guests. Elegant Weddings and Events The unrivaled seaside setting at Rosewood Miramar Beach creates a uniquely romantic stage for the exchange of vows and celebratory moments. From the intimate Founder’s Dining Room to the glittering Chandelier Room and the expansive Great Lawn, Rosewood Miramar Beach offers over 27,000 square feet of meeting and event space.  Soaked in natural sunlight through its boundless windows, the Chandelier Room is home to twelve completely custom Baccarat chandeliers each with Baccarat’s signature single red octagonal crystal alongside a subtle nod to the history of Miramar, a single blue precious stone.  Whether it’s a first dance or a golden anniversary, Rosewood Miramar Beach is the ultimate destination to raise a glass and toast every occasion.  “Combining the comforts and intimacy of a family home with the world-class amenities and seamless service of a luxury resort, Rosewood Miramar Beach has been meticulously designed to provide both guests and locals with an experience unlike any other,” said Seán Carney, managing director of Rosewood Miramar Beach. “We feel incredibly privileged to continue the legacy of the former Miramar by the Sea and bring to the Montecito community a new ultra-luxurious retreat and a past sense of the magic that was – and will be – Miramar Beach.”

About Rosewood Miramar Beach Situated on one of the most beautiful and pristine beaches in Southern California, Rosewood Miramar Beach is located in Santa Barbara’s picturesque Montecito community known as The American Riviera. Offering 161 ultra-luxury guestrooms and suites, including beachfront accommodations, a collection of signature suites and multi-bedroom bungalows, the resort has been designed with style, grace and glamour and perfectly balances the residential and the refined. Amenities include Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools and bespoke beach service on the sandy shores of Miramar Beach. Home to seven distinct dining venues including Caruso’s, the signature oceanfront restaurant, and Malibu Farm at Miramar, an all-day eatery, Rosewood Miramar Beach is a culinary destination in its own right for locals and visitors alike. An elevated retail experience further bolsters Rosewood Miramar Beach as the ultimate retreat for the best in luxury lifestyle, with a first-of-its-kind goop Sundries Shop as well as a new California-inspired concept store curated by designer James Perse. Expansive indoor and outdoor event space, totalling approximately 28,000 square-feet, includes the Chandelier Room with over 6,500-square-feet, and the Great Lawn, which offers infinite ocean views. Personalised service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments both big and small. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts. About Caruso Caruso is one of the most successful, productive and profitable real estate development and hospitality companies in the world. Headquartered in Los Angeles, California, the privately held company owns and operates a diverse portfolio of retail,

residential and mixed-use properties known for their awardwinning architecture, unparalleled quest experiences, and dedication to their local communities. Caruso’s expertise in creating beloved town centers has made its properties desired locations for retail flagships, new to brick-and-mortar tenants, and innovative dining and entertainment concepts. Consistently ranked among the top shopping centers in the world, Caruso’s properties continue to outperform the industry standards for occupancy rates and average sales per square foot. Included in Caruso’s world-class portfolio and marquee shopping and dining destinations are The Grove and The Americana at Brand; luxury residential building 8500; and The Masonic Temple, a restored 1929 Art Deco landmark converted into innovative Class-A office space. The company continues to focus on expansion and currently has invested more than a billion dollars in new lines of business, including the newly opened, first-of-its-kind retail, dining and entertainment destination Palisades Village, as well as the ultra-luxury five-star beachfront resort Rosewood Miramar Beach in Montecito, California. About Rosewood Hotels & Resorts Rosewood Hotels & Resorts® manages 25 one-of-a-kind luxury properties in 15 countries, with 22 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing. For more information and reservations: Connect with us:  Facebook  Twitter  Instagram @RosewoodMiramarBeach

Hotelier & Hospitality Design

Why hotels need to adopt a mobile-first mindset


Mobile-first culture Mobile phones have changed the way we consume content, share experiences, communicate, purchase and interact with brands. With smartphones taking over and simplifying people’s lives, we expect everything to be available quickly at our fingertips. From a marketing perspective mobile has added a level of complexity that didn’t exist 20 years ago and today brands need to deal with these new customer expectations. Large hotel brands like Hilton and Marriott have already understood that mobile is not yet another advertising or distribution channel but a fundamental part of our lifestyle. Not only have these big hotel groups adopted a mobile-first approach, but they have also realised the importance of communicating with guests on their preferred platform. Instead of asking them to interact with multiple pieces of technology or different touchpoints at different stages they offer a seamless guest experience. Customer journeys can be still very often messy. Hotels are too often far away to be at the forefront of innovation and guests are forced to use many multiple points of contact during their stay: use a tablet to check-in; switch on the TV in their room to find out information about the accommodation; fill out forms and leave them hanging on the door to order in-room service; call reception to book additional services, like spa treatments, and so on. Even though guest satisfaction, rating and reviews are paramount in the hospitality sector, the customer’s journey is fundamentally broken.

Mobile-first experience Modern hoteliers need to embrace a mobile-first approach across their business in order to be there, be useful and quick. 85% of international travellers have a type of mobile device with them and prioritising mobile should be part of your business and marketing strategy. The Hilton created a personalised hotel app to enable guests to book directly, choose the room they prefer, use a mobile key to skip check-in, gain loyalty points and more. However, you don’t have to be a big corporate hotel group to build your own branded app to stay competitive in the hospitality industry. App builders such as Criton give independent hotels access to the same technology at a fraction of the cost. Criton enables independent operators to digitise guest information and wrap all pieces of technology within one app that guests can use on their own phone. From in-room ordering to location-based push notifications and loyalty programme, your own branded app can truly provide one single portal for guests to use to interact with your staff. In their recent eBook, Criton had a look at how a hotel app can help to improve your guest experience. It highlights how independent hoteliers can future-proof their business and get the most out of a hotel app to engage with guests before, during and after their stay. To download the eBook click here.

More information on Criton, please visit their website:

Hotelier 1/2 190 x 130mm Revise MAR19.qxp_Layout 1 28/03/2019 14:39 Page 1



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Hotelier & Hospitality Design



GiG Pro Your Bar’s Secret Weapon Cocktail making has become an art form, with professional Mixologists often likening the process to a kind of alchemy. GiG is your bar’s secret weapon, making sure you get that unique blend of magic every time. GiG Pro is an automatic doser that works with an integrated tablet with more than 75 cocktail recipes pre-programmed and ready to follow. The simple functionality of the app allows you to dispense the precise measurements needed for each one, to the exact millilitre.

Easy to Use READY IN MINUTES Beautifully designed in Italy, GiG is an automatic dispenser that sits easily on any bar counter, creating an instant cocktail station. Just place it on the bar counter, hook it up and it’s ready to go. No need for structural installations, it integrates seamlessly into any kind of Bar. Save immediately YOU’RE IN CONTROL The simple functionality of the app allows you to dispense the precise measurements needed for Cocktail, Mocktail or Juices, to the exact millilitre. Save up to 20% on the ingredients costs. Gig Pro will automatically record and measure usage, so you can keep track of the amount and type of cocktails served each day and the ing ingredients used. Converted into easy-to-read statistics, these stats are all stored on the cloud and easily accessible online.

How it works EVERYTHING EASY Program in your cocktail list and each one will taste exactly like the first inspired, Eureka-moment cocktail. Cocktails can also be dispensed into a shaker, so bar staff can still show off their air skills and entertain the crowd. With Gig Pro you can connect up to 15 liqueurs, juices, pu purée or syrups through completely separate channels, making for a flawless, easy process. THE RESULT? Impeccable cocktails, mocktails and juices without a drop wasted. App EVERYTHING YOU NEED In the app you’ll find detailed recipes outlining how to prepare inte the best international cocktails. You can edit these or add your own twist to a classic. Each recipe has a step-by-step guide, detailing the glass to use, the amount of ice needed and even the right garnish to add that finishing touch. Avoid Waste SAVE UP TO 20% Choose a cocktail, press a button and the mix is automatically prepared; it takes on average 5 seconds to prepare a cocktail with different ingredients. Thanks to GiG Pro you can be fast, avoid waste and unwanted overdoses, saving up to 20% on the cost ing of ingredients. For more information please contact / 01603 768046 opt. 2. All installation and training provided.

The smart way to make cocktails.

ELITE Temperature: the system has a dual temperature compartment managed separately from 6 to 18°C (from 43 to 64°F) in order to serve both red and white wines. Cooling system: by refrigerator compressor. Volumes: 1 or 3 configurable volumes with touch screen key display. Display: each position has an LCD graphic touch screen interactive display to monitor the dispenser’s functions. A central LCD graphic screen supplies general information. Colours and Finishings: In addition to the Classic stainless steel finish, or available in any RAL colour ( Lighting: double LED. Light intensity can be set; it changes according to different functions. Environment Control: A junction box performs a check on all external environment conditions (temperature, pressure, humidity) in order to auto-adjust the dispenser’s efficiency. This guarantees increased precision of pouring and better functionality of the refrigeration system. Use and System Activation: Available for back bar, or with wine card services for a self-service environment. Integration:

EPoS integration possible, Apps for card top-ups, etc. Please enquire and we can tailor to suit your requirements.

For more information please contact us via or on 01603 768046, Opt. 2.

Food & Drink

Deliver premium coffee on tap for your valued guests

Hotelier & Hospitality Design

Is your goal to be able to offer your guests a great quality coffee experience throughout the day, even for self-service?



opBrewer breaks through the clutter and hassle of traditional bean-to-cup coffee machines to free up precious counter space and deliver a unique and personalised coffee experience. With its clean lines and minimal design, the TopBrewer provides a smart, stylish solutions for hotels and conference venues that complements your perfect guest experience. A single TopBrewer can deliver a wide range of premium drinks with no compromise on coffee quality – water is heated from fresh for every cup, whilst fresh milk is steamed and frothed

to a silky smooth texture. Why not personalise the TopBrewer by including your logo on the swan neck for really special touch? “The feedback from corporate clients has been extremely positive. The fact that the TopBrewer is controlled by an iPad is a real ‘wow’ factor in the space. A number of clients have commented that the coffee facilities are better than those in their own offices!” - David Connell, general manager, Exclusive Hotels & Venues.

Food & Drink Barista service, self service or to go?

“The TopBrewer is an excellent solution; cutting edge technology coupled with a wide selection of hot beverages that guests can select and order from an iPad, and the drink is dispensed within seconds. I would recommend it to any of my high end Hotel operators.” - Nicholas Hollinshead, design director, NH Interiors.

Going Contactless with ScanomatPAY Charging for coffee just got simpler. Contactless payment is now enabled for TopBrewer, for payment by credit card or smartphone through ApplePay and GooglePay. Providing a first-class premium, specialty beverage experience that is completely self-service and economically viable has never been simpler with processing payments securely over the internet. Scanomat recently worked with pro-working venue, Fora’s IT team to integrate contactless payment with the TopBrewer ecosystem, providing them with seamless mobile selection, payment and the ability to dispense a wide range of specialty drinks to residents and guests. Fora wanted to reimagine the coffee experience for residents and TopBrewer was selected as the ideal, specialty bean-to-cup coffee solution in tune with their approach to providing premium hotel-style service, design and innovative technology.

“Our Residents love the quality and variety of speciality drinks provided by the TopBrewer and take advantage of being able to personalise their drinks to their own taste and to different sizes using mugs, glasses or espresso-size cups. The TopBrewer team were great in helping with the set up and even tailored our own recipe for Macchiato.” - Lauren Rose, General Manager at Fora Reading

Hotelier & Hospitality Design

Introducing premium coffee as part of your hotel bar or restaurant offer can be a great way to keep guests on-site, grow your daytime trade, and also attract new professional clients who are looking for somewhere to meet colleagues and clients away from the office in a relaxed environment. Consider whether self-service or barista service is best depending on the environment. In some areas of the hotel, e.g. conference facilities or breakfast areas, self service can be a more practical option allowing guests to help themselves. However, in the hotel bar or restaurant, a barista-service may be more appropriate. Tip: Don’t forget to offer take away coffee, this can be a fantastic extra revenue driver for guests who are time poor and want to get up and go!


Food & Drink What are Coworkers Looking for From Hotels? • Community - One of the best things about coworking is the opportunity to work alongside likeminded people and network. • WIFI - It goes without saying that super-fast internet access is essential in any coworking space. • Great Coffee - In a recent survey of 699 coworking space users, 90% agreed a TopBrewer coffee machine would improve their overall workplace experience. • 24/7 Access - The standard 9am-5pm working day is becoming a thing of the past. • Activity-based Zones - From formal desks, to lounge areas, to meeting pods – zoning is a great way to cater for different needs and promote productivity.

Hotels, CoWorking & Coffee Culture: A Match Made in Heaven Have you considered a multi-use strategy to maximise under-utilised spaces? With an estimated 2.3m coworking members worldwide its time to cash in on this growing phenomenon. Hotels and coworking spaces complement each other perfectly. It’s a great way for a hotel to increase revenue whilst ensuring their facilities, including often under-used conference rooms, are being used to their full potential. Similarly, for those looking for a coworking space, a hotel is the perfect choice. It has everything you’d need and more. You don’t even need to leave the building to grab a bite to eat, simply head to the hotel restaurant. And where else can you take a quick break to go for a swim in the hotel pool? Opening the doors to a whole world of coworkers can also help bolster the relationship with the local community, as well as future-proof your hotel. As well as making use of under-utilised parts of the hotel, it can also increase revenue and draw a whole new audience into your space.

Hotelier & Hospitality Design

Get Connected with CoffeeCloud - Realtime Data & Insights


The TopBrewer makes life easy by notifying you, or the person responsible, to refill the coffee beans and other supplies when they are running low. We think this is a much more efficient solution than checking the machine at regular intervals and ensures that you, your colleagues or guests, don’t experience the “whoops, we are out of beans” scenario. CoffeeCloud also helps with the hygiene aspects of running a coffee machine, as the TopBrewer can remind you to clean the machine and automatically cleans itself after each drink without you even noticing, making sure that each drink is fresh every time. With access to latest trends, insights and over the air updates, CoffeeCloud is bringing coffee service into the 21st century.

Food & Drink

It’s not always about being hot! Refresh your Juice Experience with TopJuicer. Do you want to revolutionise the way you serve fresh juice to guests and customers? TopJuicer perfectly complements the TopBrewer coffee machine, allowing you to serve a wide selection of premium beverages in an ultra-modern minimalist way. The TopJuicer is ideal for breakfast service, spas and conference refreshment areas as an alternative to jugs or tabletop machines. It has a stylish minimal design and provides a variety of still/sparkling healthy chilled drinks from one unit, leaving the counter clutter and mess free. The swan neck is height adjustable and swivels, allowing for total flexibility. The TopJuicer has a minimal footprint and stylish appearance which is ideal for hotels, venues and restaurants, providing a healthy beverage option. You choose up to three different juices from a range of flavours, including; orange, apple, cranberry, cloudy lemon, strawberry & kiwi and apple & elderflower juice. The TopJuicer also serves fresh chilled still and sparkling filtered water on demand.

Hotelier & Hospitality Design

Find out more at


Glasses are clinking in a Surrey hotel’s sophisticated new bar A luxury four-star hotel has unveiled its sophisticated new bar, which is part of the extensive renovation work that’s taken place over the past two years; transforming it into an indulgent getaway and exquisite wedding venue.

Hotelier & Hospitality Design



arnett Hill, the Queen-Anne style country house situated on the edge of the Surrey Hills, has been undergoing the improvements since September 2016, having been purchased by Alexander Hotels; a collection that owns a host of luxury hotels, restaurants and spas. The new bar features smooth lines and clean edges, which blend seamlessly with the original sash windows and historic accents in the room. Bar stools and armchairs are scattered throughout the space,

offering the option for a quick drink before dinner or a more relaxed evening for two by the original fireplace. Peter Hinchcliffe, co-owner of Barnett Hill, said: “We are delighted to mark the end of our first phase of improvements and renovations with our gorgeous new bar. The hotel looks fantastic and has been totally transformed into a beautiful location for weddings, romantic getaways and weekends away. The new bar, and indeed all renovations over the past two years, add to the charm and historic style of the hotel as a whole.”

The exquisite new bar features a selection of the top gins from local Surrey distilleries; including Elstead Village, Brockmans, Silent Pool and The Village Spirit Collective. Deborah Hinchcliffe, co-owner of Barnett Hill added: “Our beautiful hotel has come a long way since its days as a Red Cross hospital. Whilst the initial refurbishments have been completed, we still have plenty more plans and exciting changes on the horizon for the whole collection.” For more information about Barnett Hill, please visit

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THE SANTARENA HOTEL ANNOUNCES OPENING Bringing an Exciting New Wave of Urban Elegance to Costa Rica’s Guanacaste Coast

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AS CATALINAS, A tropically elegant oasis inspired by a palette of people and places, the Santarena Hotel  is a bohemian pearl perched between two of Costa Rica’s loveliest Pacific beaches. Stylish accommodations and inviting public spaces are seamlessly woven with gracious hospitality to make this the ideal seaside getaway, captivating visitors with an authentic, deeply refined laid-back warmth.


With crisp, linear design and contemporary sleekbut-mellow extra special touches throughout, all of the hotel’s 45 guest rooms (including 3 suites) offer an ideal place to rest, recover and recharge between active sunny days and sophisticated social evenings. The hotel’s architect, Ricardo Arosemena, is renowned and respected throughout

Latin America, and interiors are by Andrina Fonseca, who worked directly with Steve Jobs as Project Architect during the design build process of the Apple Store prototype. All accommodations feature king beds, sustainable wood floors and spacious bathrooms with a seasonal array of locally sourced amenities; most also boast private balconies with striking handmade Cuban style pressed tiles as a dreamy perch to sip morning coffee or watch the sun slip into the Pacific.

ranging from detox smoothies to proper cocktails are available at the Lobby Bar, while the dinner atmosphere shifts to a more chic sophisticated setting in the hotel’s signature restaurant, Ponciana.

The hotel has several options for dining and imbibing in a variety of picturesque settings in addition to room service and a “grab and go” allday bakery. Breakfast and lunch are offered in The Atrium, a relatively casual indoor-outdoor space just off the lobby; light bites and beverages

Hotel guests are of course encouraged to rest, relax and decompress as much as possible, but are also wholeheartedly invited to take advantage of a wide range of outdoor activities at Las Catalinas, including an extensive trail system with over 40 kilometers of hiking and mountain biking trails, water activities

The hotel also boasts a rooftop lounge and 35-square-meter pool for water enthusiasts and is home to one of the region’s best beaches, Playa Danta, which is just steps away and a local favorite for swimming, paddle boarding, kayaking and snorkeling.

such as SUP, kayaking, snorkeling and scuba, as well a variety of inspiring day trips and excursions via helicopter to some of Costa Rica’s most exciting offerings. The Santarena Hotel is also a member of the Preferred Hotels & Resorts Lifestyle Collection. Eight unique indoor and outdoor spaces (4,806 square feet total) coupled with exemplary service throughout make Santarena an ideal base for business and social events as well. The hotel’s inspiring and versatile range of facilities are fully equipped with the latest technology and an array of thoughtful amenities to seamlessly serve special gatherings ranging from professional or cultural groups and team building trips to sports and wellness retreats.





For the first time ever, booking a table online has overtaken telephone reservations, according to the latest GO Technology report from Zonal. eating brands in their repertoire is 8.1 compared to 6.7 who don’t.


esearch by Zonal and CGA of 5,000 UK adult consumers shows that 45% of consumers now prefer to make their booking online, compared to just 20% who use the telephone.

Hotelier & Hospitality Design

This is a radical change from four years ago, when well over half (58%) of consumers preferred to make table bookings by telephone.


Zonal’s Commercial Director, David Charlton, said: “We live in a digital age, where web booking has become part of everyday life for connected generations. Offering an online booking service is no longer a luxury for brands, it’s a given. Consumers expect to make reservations on the go 24/7 from their mobile device and they are not keen on phoning a venue to do so.” For almost half (49%) of those planning to go out for a drink or bite to eat, the ability to pre-book is important. And for those that do pre-book the average number of

Payback for brands that offer a good online booking service is proven, as the average monthly spend on eating and drinking increases to £87.83 compared to just £74.68 for those that don’t pre-book. However, brands do need to make sure they fulfil the expectations of those that have pre-booked. The biggest complaint for pre-bookers is a table not being available at the

time they booked (37%), closely followed by having to queue to get in (35%) and spaces or tables being occupied when they arrive (34%). Being asked to pay a deposit for a booking is a source of irritation for customers, with one in five (21%) citing this as a major annoyance, which rises to 25% for 18 to 34 year olds. When it comes to group bookings, GO Technology suggests they are more prepared to pay a deposit.


“We recognise there is an industry wide issue of no-shows, so requesting a deposit is one way of tackling the problem. However, ask for too much and consumers may go elsewhere and ask for too little and the risk of no-shows increases. Our GO Technology research finds that there is elasticity in what consumers will pay; they accept they should pay more on busy days or peak times, and on special occasions like Christmas or Valentine’s Day. The ability to flex deposit levels according to demand is crucial,” added David. When asked what they would like to see when booking, the number one consumer choice is the ability

to reserve a specific table, booth or area (42%). Getting their favourite space or a table with a view is more likely to leave guests satisfied with their visit, and more likely to return. Karl Chessell, CGA Business Unit Director, Retail and Food, said: “Pub, bar and restaurant customers increasingly see booking as a necessary part of their eating and drinking experiences. Large groups, celebrations and the fear of missing out on popular places are all fuelling the trend, and more and more people value the security and reassurance that a confirmed reservation and deposit provide.”

When it comes to targeted marketing campaigns, women are more likely to pre-book (53%). They are also more likely than average to pre-book for celebrations and special occasions and more likely to seek specific tables or areas in a venue. Not surprisingly, parents also overindex when it comes to pre-booking. They make up a third (35%) of the booking cohort, but only a quarter (27%) of those who never pre-book. This is because family groups tend to be larger, and because parents are anxious for a smooth experience when they have children in tow.

To access a copy of the full report visit

Hotelier & Hospitality Design

Consumers in a group of fewer than eight say they are willing to pay an average of £4.55 per head for a midweek restaurant table, but those in larger groups will pay £6.04. That indicates an acceptance that as group size grows, so should the deposit. It also suggests larger groups value the confidence that by paying a deposit, their booking is secured.



Sales of vinyl playing jukeboxes have increased 500% in the past two years, reports Yorkshire based manufacturer, Sound Leisure.

Nostalgia reigns, as vinyl popularity fuels jukebox sales

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ne of only two jukebox manufacturers (the other in the US), Sound Leisure launched the world’s only 7” vinyl jukebox two years ago and customers include Hollywood A-listers, royalty and premiership footballers. Paying homage to the classic 1940’s and 50’s designs, the company has just finished building the first of its new Vinyl Long Player jukeboxes that champion the LP album and are being shipped out this week to Japan, as well as customers in France and the UK.


Managing director, Chris Black, whose father Alan started the company 41 years ago from his hobby of fixing friend’s radio’s, commented:

Since the launch of our vinyl players our customers are much younger, with people buying for themselves or for presents, Jukeboxes have become a lifestyle choice.

“People thought that Dad was buying into a dying dream and called him crazy when he formed the business in 1978 , but demand rocketed. Our first customers were Bluechip companies who were installing them into bars. We then found that older people who could remember the classic machines and who understood what quality was were buying a jukebox and installing them in their homes.

“Of course, there are now hundreds of ways to enjoy music in your home or business, but there’s nothing quite like choosing a song, watching the LP or 45 rise from the basket and hearing that record play. The theatre that comes with a jukebox is difficult to replicate with anything else.” The company has had to adapt to the ever-changing demands from

consumers, Chris remembers when just four years into the business the CD was launched and everything had to change. He adds: “We honestly thought with the launch of CD that would be it for us. But, as we do now, we adapted immediately and found new ways to diversify. The CD jukebox was born and remains one of our best sellers along with digital versions. Each time a new format comes along, we’ve designed a jukebox to match. The new vinyl machines even have bluetooth so it’s a modern twist on a classic. We have successfully moved with the times.


About the Vinyl Long Player

“I believe this time the vinyl boom is here to stay. Artists are releasing their albums on vinyl and the machines are proving so popular we’ve got a two-month waiting list.” 4.2m vinyl records were sold in the UK last year, compared to just 205,000 in 2007 as more popular artists are releasing their music on vinyl. And with 12,000 albums released on vinyl in 2018, LP sales remain at their highest level since the start of the 1990s; one in 10 of all physical album purchases are now on vinyl format.

Now with 85 members of staff, Sound Leisure reports a £5m turnover and in excess of 100,000 jukeboxes have been produced and shipped to 27 countries since the company was formed. Customers include private homes, care homes, hotels, bars, retail stores and even St Pancras station has one that is free to use by travellers. Over the years the company has worked with some of the world’s largest brands and currently is manufacturing a limited edition machine for (Apple Corp.) in a ‘Sgt Peppers’ jukebox design.

The jukebox holds 10 LPs, and both the full ‘A’ and ‘B’ sides can be played in the order selected. Watch as the “arm” carefully selects the vinyl by the sides and flips it with care whilst delivering to the turntable. Once on the turntable, the balanced tone arm delivers the joy of your favorite albums directly through the renowned Sound Leisure D4 amplifier and out through the specially designed speaker cabinet. The machine also features Sound Leisure’s built in Bluetooth receiver to allow audio streaming from any compatible device. Available as standard in East or West Coast designs, for £9,495 from Sound Leisure, bespoke designs are available on request by clicking here.

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The beautiful retro styled jukebox typically takes two and a half weeks to be built by hand, by dedicated craftsmen and women. It encapsulates the golden age of Rock’n’Roll as the hypnotic visible LP mechanism* and movement are housed in an unmistakeable 50s styled cabinet and embellished with high quality chrome fittings.


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Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

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6 best ways to drive revenue through the roof with your restaurant management system By Luis De Souza, CEO of NFS Technology Group

Last year, the number of restaurants in the UK fell for the first time in years, according to reports – and if you’re a restaurant owner, you already know why. So instead of rehashing the challenges the industry is facing, in this blog I’m giving 6 great tips that will help you fight back.

1. Get them at tableside – at-table ordering is an upselling winner: FACT.

After all, customers will always love to eat - and there are masses of moves you can make to bullet-proof your business.

3. Reach out to your customers better – go multi-channel

So here are my 6 best ways to drive revenue through the roof using your restaurant management system:

5. Smash new revenue streams – online ordering is the new eating-in

2. Mega menu design – ditch the dud dishes

4. Turn happy customers into ambassadors – turn up the heat on loyalty

6. Get your decisions RIGHT – dump the guesswork and rely on data.


Get them at tableside

Did you know: customers who use Aloha Mobile as part of their restaurant management system see on average: A sales increase of 8.5% How? Serving staff using the restaurant management system use handheld devices ranging from dedicated units to tablets and smartphones to take customer’s orders at tableside. The software gives automatic selling prompts that make it easy for servers to offer appealing additions to guests’ choices.

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In addition, it’s easy to add extra items to the order later, which is particularly popular in small-plate restaurants such as tapas outlets.


Orders go direct to the kitchen, ensuring accuracy and a speed of delivery that is extremely pleasing to customers. Staff can take payments at tableside, too, creating a swift and seamless diner experience.


Mega menu design

Chefs are under huge pressure when designing menus. They have to stay within budget, make sure they are creating dishes that will appeal to guests, and be aware of allergen issues, all at the same time.


Smash new revenue streams

This is no time to be standing still, or resting on your laurels. Customers are enjoying dining in as much as dining out, and home delivery is a huge trend. Delivery services such as Deliveroo are enabling restaurants who’ve never before been able to offer takeaway to open up new revenue streams, all thanks to their restaurant management system enabling online ordering.

6. • Identify top-selling dishes • Spot trends • Enable ingredient substitutions to keep budgets under control • Track potential allergens right down to ingredient level – a huge responsibility for chefs when allergic reactions cause around 10 fatalities each year in the UK • Enable accurate procurement decisions. So, you offer on-trend dishes that customers will love, on budget and with diner safety paramount at all times. Result!


Reach out to your customers better

It means you can put any issues right immediately, before damage is done. Data collected by your restaurant management system also makes it easier to reach out to your customers in a number of ways ranging from direct mail – an oldie but still a goodie – to text messaging and email.


Turn happy customers into ambassadors

You want your customers to be your friend, and while no restaurant management system can be a substitute for excellent hosting skills and great service, it can be a useful support.

In a competitive market, how do you drive up your revenue by making sure customers choose your restaurant?

Because you have useful data on your customers collected by the system, you know their preferences – vegan food, for instance – what they like to order and when they are likely to visit.

It’s important to make sure you are available to them at all hours, and a multi-channel communication approach is the best way.

It means you can offer diners targeted offers that will genuinely appeal to them, and which are likely to bring them back again.

Your restaurant management system should enable monitoring of your social media reputation so your managers are alerted to any adverse posts straight away.

Even better, they will feel so well looked after that they will recommend your restaurant to friends and family – the best kind of publicity for driving up your revenue.

Successful restaurateurs have great instincts – that’s well-recognised. But in an era when what diners want, how they use restaurants and what they even eat is changing fast, it can be hard to keep up. When you’re planning moves to increase your revenue, restaurant management system takes away the guesswork – thanks to a wide range of comprehensive real-time reports that cover everything from sales to forecasting. Making the right decisions now means success in future; that can’t hurt. Waving a technology wand There’s no spell to weave when it comes to making a successful restaurant, unfortunately. But technology DOES provide a sort of magic wand to wave, helping you: • Spot what’s working – and what’s not • Offering on-trend dishes that sell well – in-restaurant and for delivery • Providing a great guest experience that keeps customers happy • Encouraging the sort of loyalty that keeps them coming back – and bringing friends. Discover how a restaurant management system can do this right now for you – book a free demo at

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The best restaurant management systems incorporate menu-design tools that make this easy. They:

Get your decisions RIGHT


Literally raising the roof:

At Hilton’s brand new Tower of London bar What do you do when you want to create the latest destination rooftop bar in London, but don’t want your vision to be hampered by the elements? You turn your outdoor bar into an indoor bar – or an indoor, outdoor bar, if you’re the DoubleTree by Hilton Hotel London – Tower of London. Jason Eastwood, Managing Director of Canopies UK, reveals how the sky really was the limit when it came to making sure guests can enjoy the iconic views of London from Hilton’s Savage Garden bar, whether it’s day or night, raining or sunny. Canopies UK were contacted by the hotel’s owner to help transform the former Sky Lounge site on the 12th floor into a 8,870 sq ft, 400 capacity lounge bar, including a feature bar, cocktail lounge, dining areas, private spaces, as well as two large outdoor north and south-facing terraces.

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Essentially, the project involved making a real statement, which Canopies UK enabled the Hilton to do by helping the hotel make the most of every single square inch of space that was available to them – both inside and out.


“The north Wildside terrace is a dedicated events space that can be hired for private events and functions, such as weddings, and looks out over many of London’s landmarks, including Tower Bridge, The Gherkin and St Paul’s Cathedral,” explains Jason. “Being up on the roof, meant that the new bar, particularly the Wildside terrace, was at the mercy of the weather, so we were called upon to install one our Cantabria canopies, which features not one, but six retractable roofs that can be opened and closed independently of each other at the touch of a button. From a design perspective, it’s a real head-turning feature, and from a practical perspective, it enables the terrace

to be quickly and easily transformed from an al fresco summer hotspot into a winter events space for private hire and seasonal pop-ups.” In addition to the highly stylish and unique retractable waterproof roofs, the canopy also features integrated guttering, LED lighting, heating and a combination of fixed and vertical sliding glass screens that can be retracted in the finer weather and partially or fully closed in cooler, wetter and more changeable weather. Meanwhile, the overall structure has been painted grey so that it seamlessly blends in with the surroundings and the inside is white, which helps make the space feel bright and spacious.

A tall order Working at such a height – 12 storeys up meant that Canopies UK had to overcome several logistical and practical challenges in order to install the canopy, which spans 37 metres in length and stands at almost six metres tall. A total of 18 crane lifts were used to move the 20,000kg of materials that were needed to build the canopy, from the ground to the top floor within extremely tight parameters. Due to the site’s central London location, there was limited space for the materials on both the ground level and up on the roof. “Thanks to our careful planning and logistics and working closely with the hotel and other contractors, we were able to work around these space restrictions,” adds Jason.

Testing times Canopies UK also had to overcome several other challenges that really put their skills to the test during the four-month project, which included increasing the overall height of the 36 metre-long canopy so that it incorporated the terrace steps. This was achieved through a combination of clever design and joining systems and by creating a Perspex-filled arc feature. And because the building wasn’t totally square with the canopy, Canopies UK made a bespoke GRP system that linked the building and the system neatly together. While state-of-the-art Hilti scanning tools and bespoke structural calculations were used to fix the actual structure to the existing roof.

The sky’s the limit “Our extensive experience and tried-and-tested processes, particularly our site-specific calculations, all really came into play for this installation,” adds Jason.

“For instance, by scanning the concrete, we were able to create a bespoke fixing method that would cause minimal disruption to the structure. It’s innovative ways of working like this, that also meant the hotel was able to stay fully open and all nearby guest and conference rooms and bar areas could still be used as the Cantabria canopy took shape. “This project really does prove that the sky’s the limit when it comes to installing one of our canopy systems. We’re extremely proud of this installation, which is testimony to the fact it’s possible to transform your outdoor space into indoor space, no matter how tight space gets or how high up you may be!” The hotel’s General Manager, Bernadette Gilligan, said: “The canopy on Wildside has been flawlessly designed to accommodate events throughout the year. “Come rain or shine, guests can enjoy everything from drinks to private events in the space as the retractable canopy - designed and built as bespoke for Savage Garden – means that the terrace can be cosy and covered during winter, and the perfect suntrap come summer.”

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For more information about Canopies UK, call 01254 777 002, email or visit


Editor’s Choice

Ranks Enterprises are a family run business with over 28 years’ experience in the importance of top quality and attractive hospitality uniforms. We offer a wide range of hotelier and hospitality uniform covering reception, food & beverage, kitchen, spa and housekeeping. Workwear uniform that is not only of the best quality but also smart and attractive.

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anks Enterprises offer matching men and woman’s shirt styles allowing for the perfect corporate identity. Our Deluxe Oxford Shirt (RK110 & RK112) comes in both short and long sleeves (RK111 & RK114). With a weight of 140/150 gsm, 70% Cotton and 30% Polyester the Deluxe Oxford Shirt has a wrinkle resistant finish allowing for that consistent smarter look. The style for the woman is slightly fitted with a left chest pocket. The Deluxe Oxford shirt comes in 5 colours; black, light blue, royal, silver grey and white. Our workwear trousers are known for being comfortable and hard wearing for all multi functional usage with YKK zips and triple stitched on all main seams. The Active trouser (RK119) weighs 220gsm and has a semielasticated waist for comfort. The Deluxe Workwear

Cargo Pants (RK113) weighs 240/260gsm, and also comes in a similar woman’s style (RK117) is available in different lengths. For the food and beverage and kitchen staff we offer Aprons and Tabards that come in a choice of 4 styles; Pocket Tabard (RK100), Bib Apron no pocket (RK101), Bar waist apron (RK102) and the Long Bar waist apron (RK103). These are all Teflon coated ensuring high endurance and available in a range of colours. To find out more about the hotelier and hospitality range on offer from RANKS Enterprises have a look at our website Alternatively contact one of our sales people for more information on Phone: 020 8863 9993 or on Email:


New 4mm Dekton® Slim by Cosentino – Perfect for On-Trend Bathroom Design

Bathroom trends often start in the hospitality industry, and the current trend for extra-large tiling is no exception. With guests expecting materials and fittings of the highest quality, the new Slim range of surface coverings from Cosentino offer designers and developers a simple way to create an on-trend look without breaking the budget. Great for creating a uniform finish, Dekton® Slim surfaces are available in slab sizes up to 3200 x 1400mm. With fewer joints needed, the result is a premium look that is easy to maintain. The new Slim format offers the same technical properties as standard Dekton®, including a high resistance to scratches, staining and low porosity. In busy hospitality environments, these benefits provide the peace of mind of easy cleaning, aesthetic longevity and product warranties. What’s more, due to its thin thickness and ultralightweight properties (10kg/ m2), the Slim surfaces are easier to cut and transport, making it possible to save money on installation whilst still specifying wall cladding from a market-leading, reliable brand.

Christopher Hay, national sales manager for Cosentino UK, says, “At Cosentino, we’re proud of our commitment to innovation and pushing the boundaries of surface design. Launched at the beginning of this year, we are already seeing a positive response to our new 4mm Dekton® Slim range, which is reflective of the time we take when developing these new products.” The six initial colours available in the Slim range include Opera, Zenith, Sirocco, Kelya, Sirius and Kreta. With urban concreteinspired materials continuing to be popular, this curated selection of designs caters to this trend, whilst also providing timeless styles such as marble-look Opera and neutral Zenith. | 01256 761 229

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his look not only offers practical benefits for cleaning, but also creates sleek designs. The worldwide leader in the production and distribution of innovative surfaces for architecture and design, Cosentino is delighted to have launched a new, revolutionary 4mm thickness for its ultra-compact surface brand, Dekton®, which is ideally suited to bathroom surface coverings in high-usage areas. Consisting of six colours initially, the new Dekton® Slim product range offers the opportunity to clad larger areas in a quicker and more cost effective manner, delivering the same hard-wearing benefits of Dekton®.


Desso&Ex A beautiful collection resulting from the collaboration between Tarkett and international interior architects studio: Ex Interiors.


Hotelier & Hospitality Design

he Desso&Ex concept takes inspiration from the world of art by using muted colours with multi-layered patterns; designed to connect people and spaces. Playful design is encouraged by the 115 variations of designs and colours available, offering endless combinations for a modern and layered scheme.


A cut pile broadloom carpet and made-to-measure carpet rugs collection; Desso&Ex encourages playful flooring themes that can highlight or contrast different elements within any given space. With a neutral hue offset against a spectrum of patterns, it is brought to life in five different soft colour ways; Stone, Carmine, Amber, Leaf and Indigo.

Axminster Collections Historically Axminster woven carpet was first developed over 250 years ago for royal residences and is now used in many luxury hotels. The custom carpet and woven carpet tile collections serve as the perfect backdrop for bedrooms and public areas within the hospitality industry, offering durability as well as elegant design. It is a collection suited for hospitality applications, and high traffic areas.

Andaz Amsterdam Prinsengracht Hotel DESSO’s bespoke hospitality carpet collections can be found in the Andaz Amsterdam Prinsengracht Hotel, part of the Hyatt Hotels Corporation, which is fitted with custom made woven Axminster in both public areas and guest rooms and suites.

Museum in Amsterdam. Wanders took a modern view on Dutch history as his inspiration for this project, and his signature is visible throughout the hotel. To reflect this ‘local flavour’ with the flooring, the Axminster woven area rugs were applied in the lobby, library and in the presidential suite, featuring historical maps, cultural imagery, historic portraits and townscapes, and even André Hazes – a famous singer from the Jordaan district where the hotel is located.

Internationally acclaimed, Dutch designer Marcel Wanders was commissioned for the project, and was tasked with creating an interior design that would reflect the ‘local flavour’. Wanders’ works are part of design collections of museums such as the MoMA in New York, the V&A in London and the Stedelijk

Wilton woven carpet was installed in the guest rooms, and has the typical Marcel Wanders signature with its baroque design, featuring a detailed pattern in black and grey yarn colours. The lobby of the hotel is a large and open area that includes the reception, a passage to the restaurant and basement level, a library, a lobby lounge and a bar. The space needed smart flooring solutions to ensure comfort for its visitors on different levels: a warm atmosphere, pleasant acoustics and distinction of the different functions in the lobby area. The DESSO rugs that were placed here, therefore, not only have a creative function but also a functional value on multiple levels.

Sense of Marble Marble is a timeless material that exudes luxury within any interior. Combining this elegant material with the warmth and comfort of soft carpeting is Tarkett’s Sense of Marble collection. There is a choice of 10 different types of marble, each with its own unique colour and pattern. Available as a printed broadloom carpet or bespoke rug, the series comes in an extensive range of geometric shapes and sizes including circles, triangles, rectangles and hexagons. To learn more about our hospitality carpet collections, go to or contact us at

Hotelier & Hospitality Design

Andaz is a boutique-inspired hotel brand with properties located in lively urban neighbourhoods and leisure destinations. The brand concept is characterised by its progressive style and the clear inspiration from local culture, art and social life: ‘a kaleidoscope of culture’ as Andaz (Hindi for ‘personal style’) calls it. Each Andaz hotel is therefore unique in design, but they all share a friendly attitude and a warm, personal atmosphere.


Faber redesigns the iconic Bobby’s, one of the UK’s first Gujarati restaurants Restaurant design agency Faber has just completed work on its latest project, Bobby’s, in Leicester.

Hotelier & Hospitality Design



he restaurant is a long-standing fixture on the city’s Golden Mile; a stretch of the Belgrave Road famed for its multitude of Indian restaurants. It was opened by Bhagwanjibha Lakhani who first came to Leicester as part of the forced expulsion of Asians from Uganda in the early 1970s. An enterprising man, he saw an opportunity to serve Leicester’s new Indian population and established the Golden Mile’s very-first fully vegetarian restaurant in 1976, one of the UK’s first Gujarati restaurants.

white shirt with blue polka dots, which we’ve referenced with polka dot fabrics within the design.”

A family business

Creating a cohesive brand

Lakhani sadly passed away in November 2017 after more than 40 years at the helm, but Bobby’s remains a family business to this day. The restaurant’s name alludes to the 1973 Bollywood musical romance, Bobby, which was Mr Lakhani’s favourite film, and has had a major influence on the look and feel of the restaurant.

Faber was enlisted to oversee the entire redesign process for Bobby’s; from the interior, to the new logo, menu format, signage and staff uniforms. “We were involved in creating the whole experience,” explains Tony. “This means thinking about how every little detail will sit within the design as a whole; from the napkins, crockery and cutlery, to the presentation of the food, the use of lighting, the clothes worn by staff - it all contributes to how a restaurant makes the customer feel.”

“Rather than a themed restaurant, we wanted to create something that wouldn’t feel out of place if it was in the actual film,” says Tony Matters, Creative Director at Faber. “Much of the visual language of the interior is derived from the visual language of the movie, even down to fabrics and colours and patterns. Bobby – the protagonist of the film – is female, so the design feels very feminine, with lots of soft, curved edges. For example, one of the iconic outfits worn by Bobby is a

A new deli counter stocked with colourful Indian sweets and delicate savoury pastries creates a nostalgic, candystore atmosphere as you enter the restaurant, reinforced via the retro cinema-style signage, brass detailing, sugary pastel tones and booth seating. “Bobby’s is also famous for its delicious, freshly-made chaat, so it was only right that the dedicated chaat counter should sit centre stage as you enter the venue,” says Tony.

As well as capturing the fun and romance of the film, Faber also wanted to capture the spirit of adventure of Mr Lakhani himself. “Bobby’s is an institution in Leicester with a lot of loyal customers,” says Tony. “We wanted to make the design as memorable as the restaurant and the Lakhani family have become over the past 40-odd years and I believe we’ve achieved that.”

Crowne Plaza Welcomes New General Manager The Crowne Plaza Glasgow, which is managed by Valor Hospitality Group, has appointed new general manager, Jason Dombrower.

Jason said: “I feel very fortunate to be working for such a strong management company and with a fantastic, experienced team here at the hotel. I am looking forward to bringing my

expertise to my new role and sharing the knowledge that I have accumulated throughout my career.” Crowne Plaza Glasgow offers conference space for up to 800 people, as well as onsite spa and fitness facilities. The hotel benefits from its physical connection to the Scottish Exhibition Centre and its location close to the city centre and Glasgow Airport.  

Valor Hospitality Europe has been operational in the UK for three years and manages 17 properties in its UK portfolio on behalf of investment vehicles affiliated with MCAP Global Finance Ltd.

Hotelier & Hospitality Design


aving previously working as regional vice president of operations at Interstate Hotels, Jason brings 30 years’ experience in hospitality to his new role.


Groupe GM announces first collaboration with the prestigious perfume house Editions de Parfums Frédéric Malle


rédéric Malle is an iconic French perfume expert. He was born into a family of industrialists, artists and perfumers. His grandfather, Serge HeftlerLouiche, founded Parfums Christian Dior before passing on its art direction to Frédéric’s mother. Mr. Malle himself now represents the third generation of perfume specialists in his family and has become a world authority on perfume making.

Hotelier & Hospitality Design

Frédéric Malle collaborates with the world’s best Perfume Designers. Like a book publisher with his writers, he guides perfumers individually through their creative process and helps them transcend themselves. Together, they create works of art that represent the best of each olfactive category. Experts consider these extraordinary perfumes to be the great classics of tomorrow.


International leader in the guest amenity industry, Groupe GM has launched a luxurious fragranced amenity line in partnership with Editions de Parfums Frédéric Malle. Such is the case with “Eau de Magnolia” which was created by America’s greatest living perfumer Carlos Benaïm and leveraged for this hotel line as the ultimate olfactive experience. Unlike other white flowers that exude carnal opulence, magnolia’s scent is citrus-fresh. Its magnified citric balance of bergamot, lemon and grapefruit is carried by a woody undercurrent that tunnels towards darker notes of oak moss and patchouli. An olfactory representation of sunshine and its shadow. This first range features four generous 40ml products including shampoo, conditioner, body wash, and body lotion as well as perfumed soaps in pleat wrap, available in 30g and 50g. The collection bears the brand’s signature red and is presented on a modern signed wooden tray. To extend the guest experience, additional products

are available such as the “Eau de Magnolia” Eau de Toilette in 3.5ml or 7ml, as well as a rubber incense medallion. The Editions de Parfums Frédéric Malle hotel line will be available worldwide thanks to Groupe GM’q global network of distributors. The first partnership with the Four Seasons Hotel in Hong Kong offers an exclusive 50ml format product range. Laurent Marchand, Groupe GM President said: “We are delighted to add Editions de Parfums Frédéric Malle to our ever-expanding luxurious amenities portfolio. Similar to the Frédéric Malle vision, we at Groupe GM, are constantly striving for creativity, quality and innovation. This line deeply reflects our core values and will enable hotels worldwide to pamper their guests with expertly fragranced amenities”. Discover all the brands offered by Groupe GM at:

EAT. DRINK. SLEEP April 2019

Safety & Security

Royal Lancaster London Awarded Global Secure Accreditation Royal Lancaster London is the first hotel in London to receive the Global Secure Accreditation (GSA). Established by international experts, this independent accreditation is awarded to hotels able to deliver consistent and effective high levels of security.  

Sally Beck, General Manager of Royal Lancaster London said: “In the current climate it has become more important than ever to be vigilantwith security in the travel and tourism sector. Following our major £85 million refurbishment, we have stepped up our security to become an example to the industry on how to make guests safe during their stay.” The threat to security from crime and terrorism is fast moving and ever-evolving. It is having a tangible

effect on the hospitality industry, with travellers demanding greater protection. A growing body of evidence confirms rising anxiety about hotel security and greater assurance is being sought both by the business traveller and corporate booking officials. Research conducted in the USA, UK, Germany, France, China and Japan reveals that security is now the number one consideration for travellers from these nations. Meeting the challenge of these demands has required a thorough re-evaluation of security methods and standards. David Wood, CEO of GSA said, “The Royal Lancaster has demonstrated a strong commitment to guest safety and security through sensitive yet robust security strategies and policies. We feel

privileged to work with a hotel which is striving to provide the highest levels of service and duty of care to its customers. We would encourage all business travellers to make informed choices about their safety when travelling and choose hotels such as Royal Lancaster with wellconsidered, appropriate and effective security arrangements.” Royal Lancaster London, Lancaster Terrace, London W2 2TY Reservations on 020 7551 6000 or visit

Hotelier & Hospitality Design

GSA is the world’s first truly independent standard and assessment system for hotel security. This accreditation enables corporate travel managers to provide enhanced duty of care and business travellers to make more informed choices on safety and security within hotels internationally.


Hotelier & Hospitality Design

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - May 2019  

Hotelier & Hospitality Design - May 2019  

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