Hotelier & Hospitality Design - March 2018

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March 2018: Hotel Openings & Refurbishments, Food & Drink, Hotelympia Show Preview

Hotelier & Hospitality Design

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Classic Lodges Branches Out With Holiday Let Cottages Independent hotel group, Classic Lodges, has taken a step into the holiday lettings market with the launch of new dedicated websites and opening of three longer let properties.

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The move comes after the successful trial of the manager’s house at Marshall Meadows, the Northumberland country house near Berwickupon-Tweed.


A three-bedroomed cottage adjacent to the White Swan in Alnwick has recently been relaunched for the public to book. Highwood Lodge, on the grounds of Bagden Hall, has been refurbished to create the new accommodation near the Denby Dales. And the mews on the grounds of Roundthorn, a Grade II listed Georgian mansion in Cumbria will come online before Christmas. The White Swan Cottage (whiteswancottage. is a three-bedroomed, period property set within its own gardens next to the hotel. The beds can be joined together to create King Size beds or be separated to turn the rooms into twins. Guests can either cook in the kitchen or enjoy a meal at Hardy’s Bistro. Highwood Lodge ( is a former gatekeeper’s cottage that has been

transformed into a four-bedroom house set over two levels at the bottom of Bagden Hall’s drive. The property can sleep up to six people and the kitchen/diner has a patio overlooking Bagden Vale. Early next year, one of the partner properties will be listed on the site – Roundthorn Mews is made up of three two-bedroomed apartments and two one-bed apartments. Each of the properties is fully self-contained. All of the bedrooms in the three properties have been decorated to the same high standard as the 15 Classic Lodges hotels. They can be booked through the website or the Central Reservations Office number 08456 038892 and are available for six or seven night stays. “When we realised the popularity of the property at Marshall Meadows and looked at our portfolio, we thought ‘we are missing a trick here’!” says Richard Smith, Director of Marketing and Partnerships. “With the increase in popularity of the staycation trend in the UK in recent years, we believe these properties will prove to be a tremendous success.”

Contents March 2018

Hotel Openings & Refurbishments Food & Drink Hotelympia Show Preview Business Directory

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4 Aces Takes a ‘Shot’ to Complete its Range of Disposable Bar Products

Packaging specialist, 4 Aces has launched a range of 1 and 2 oz shot glasses, further increasing its bar disposables offering for the festival and events industries, and those wholesalers who supply to pub and bar operators. The popular supplier already stocks a choice of CE marked, 100 per cent recyclable pint, half pint and wine glasses, along with champagne flutes and slush receptacles. Including the shot glasses in the mix means that 4 Aces now has a selection of bar disposables to serve all needs. The shot glasses are made from high quality clear polystyrene (PS), for clarity and durability, making them ideal for outdoor events and for product sampling at exhibitions.

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Sales director for 4 Aces, David Blake comments: “We have established a strong foothold in the events and entertainment category in recent years and our pint and half pint glasses have been met with a warm reception, selling incredibly well to a broad mix of businesses. I’m pleased to be able to go back to existing customers with our shot glass offering as it will enable some companies to treat us as a one-stop shop.”


4 Aces is recognised as the UK’s fastest growing provider of packaging products to the beverage and foodservice sectors and is now making significant inroads into the events arena. Since its launch in 2001, the company has built up a vast network of manufacturers from all over the world. Using a stringent process to identify its preferred suppliers, 4 Aces is committed to investing in its manufacturing partners to ensure its product offering is amongst the widest and most creative and that all orders are completed and delivered, quickly and with the utmost efficiency. For further information on 4 Aces and its products, visit the website at or call 01992 535774.





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Hotel Openings & Refurbishments

One Crown Place to launch new luxury georgian hotel buildings have become a landmark for the area, so it has been a pleasure to be involved in restoring and bringing them back to their former glory, so they can be enjoyed to their full once again”

A new luxury hotel set in a restored Georgian terrace dating back to the early 1800s will open in the City of London in 2020. Forming part of the highly-anticipated One Crown Place mixed-use development in EC2, Bespoke Hotels has been appointed to operate 41 bedrooms at the property in Sun Street, under the management of AlloyMtd and CBRE.

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Launching in early 2020 with premier double rooms, the hotel spans five floors across six Georgian townhouses which were designed by one of the most influential and talented architects of the 18th century, George Dance the Younger.


With ambitions to join a select group of five-star hotels in the City, the hotel will combine a 100-cover destination restaurant and bar alongside a private members’ club. Design is being directed by Bowler James Brindley, a renowned interiors business behind some of London’s most luxurious residential developments,together with high end global hotels and restaurants including Asia De Cuba in Abu Dhabi. Each of the six townhouses has a unique personality and the ground floor communal areas are interlinked

by a series of rooms, including a public-facing deli, social café, art gallery in the lobby with a reception parlour for a relaxed check-in, a club lounge with a bar and an adjoining library room. A rich colour palette reminiscent of the Georgian period dominates the interiors. Guestrooms and cosseting suites in the eaves will be opulent but cosy, with ornate detailing and a hierarchy of patterned wallpapers complementing natural woods. In the rear, a covered courtyard (pictured above), reminiscent of an orangery, will house diners from the hotel’s restaurant. “We are delighted to have been appointed to oversee the operation of the hotel at One Crown Place,” commented Haydn Fentum, CEO of Bespoke Hotels. “The development will be a stunning landmark for London, further galvanising an area that has developed remarkably in recent years, with the hotel a key ingredient within this.” Ian Bayliss, co-founder of Bowler James Brindley, said: “The hotel itself is located within six original Georgian townhouses which have been much loved by local residents and workers for many years – the

The hotel, the name of which will be unveiled later this year, will sit alongside One Crown Place’s striking terracotta-clad residential towers containing 246 luxury apartments and 140,000 sq ft of premium office space. Public spaces and apartments at One Crown Place have been designed by Bowler James Brindley and Sophie Ashby’s Studio Ashby. Studio Ashby has designed the development’s nine penthouses, which launched late last year. Residential sales of the South Tower will be released to the public on 1 March 2018. Designed by London and New Yorkbased KPF Architects, One Crown Place will occupy a prime position in one of London’s most exciting and dynamic neighbourhoods, nestled between Old Street, Shoreditch, and the City itself, just a stone’s throw from Liverpool Street Station. The development pays tribute to the eclectic nature of the local neighbourhood, acknowledging the area’s rich industrial heritage and today’s creative community that form a vital part of this vibrant area.

Hotel Openings & Refurbishments

Hotel Savoy Reopens after Extensive Renovation Rocco Forte Hotels celebrates the “renaissance” of Hotel Savoy with the unveiling of its beautifully refurbished Florentine hotel, found in the heart of the city on the imposing Piazza della Repubblica. After undergoing six months of painstaking renovation, the prestigious Hotel, built 125 years ago in 1893, officially reopens its doors on 13th April 2018. Director of Design Olga Polizzi has enhanced the timeless elegance of Hotel Savoy, using contemporary themes, hints of the Renaissance, Florentine fashion and the very best artisans of Florence. The hotel entrance and lobby have been reinstated to their original grandeur, with a five meter high corniced ceiling and with two new large reception desks which incorporate caryatid putti on the four corners, representing the four seasons and the ‘Fleur de Lis’, the emblem of the city. The fluid and mostly white space is punctuated with colourful art and

design elements, including paintings by Luca Pignatelli, all adding a sense of glamour. The Florentine theme continues with two classical stone figures also sourced in the city and a beautiful 17th century marble table with gold detailing, all adding a sense of grandeur to the lobby. In addition to the public spaces, Olga Polizzi has also created a completely new look for the guest rooms and suites. By reducing the number from 102 to 80, many of them have been completely restructured and have increased in size to offer guests a more luxurious and spacious experience: the Junior Suites, the Grand View Suites and the new impressive 177m2 Duomo Presidential Suite, that occupies its own wing with splendid views of Brunelleschi’s stunning Dome. Furthermore, on the 5th floor, lies the unique two-story suite with a panoramic view of the roof tops of Florence. Each of the rooms and suites has been designed to give a sense of calm and freshness and the tranquil tones

used, combined with the luxurious fabrics in a mix of materials, create a predominantly Italian feel, mirroring the essence of Rocco Forte. Exclusively designed Il Bronzetto tables, chairs and mirrors and pieces from Chelini Firenze workshop, combined with C&C Milano materials help to give the Hotel Savoy a uniquely Italian flavor. Olga Polizzi says: “It is wonderful to see how many craftsmen still work and create their masterpieces in the centre of Florence. We commissioned many artisans from the city, a lovely experience which I hope will make the hotel feel truly Florentine.” Following this significant renovation project, Hotel Savoy begins a new chapter in its history as renovated expression of luxury hospitality. The Florentine gem of Rocco Forte Hotels repositions itself as a landmark for 21st century travellers in Florence, a worldwide destination with a vibrant contemporary scene and birthplace of Italian fashion.

First Signature Hotel to The Atlantic Hotel announces open in San Francisco launch of The Tasting Room Signature San Francisco will be located in the SOMA district. The property is being converted into a vibrant and bold boutique hotel experience through focused renovations to guestrooms and common areas. The property will feature 34 guest rooms, including two suites. It will be fitted with mid-century modern furniture and complementary design elements to create a retro-modern atmosphere. Amanda Marcello, vice president of brand management for Signature at RLH Corporation said: “Signature San Francisco is the ideal property for our first re-designed Signature hotel. With distinctive mid-century modern design, Signature’s design intent and brand elements help a variety of assets gain modern style, market appeal and a differentiated brand identity, positioning properties to gain rate elasticity, increase revenues, garner customer attention and significantly improve return on invested capital for our hotel owners.”

The Atlantic Hotel in Jersey has announced the introduction of The Tasting Room at its Ocean Restaurant. The concept has been developed by the hotel’s new executive chef Will Holland. He joined the hotel in late 2017. The experience is described as “a modern adventure in food and wine,” showcasing Holland’s food as well as offering wine selected by the hotel’s new food and beverage manager Jaroslav Sedlacek. Patrick Burke, owner and managing director of The Atlantic Hotel said: “We are very proud that over many years, Ocean Restaurant and the island of Jersey have become synonymous with the finest produce, great food and exceptional dining experiences. We are thrilled to be able to continue to develop this reputation with the launch of The Tasting Room. Showcasing both Will’s passion for local ingredients and the rich talents of his brigade, our guests will be treated to a truly memorable gastronomic experience.” The luxury hotel will open the offering on March 21.

Hotelier & Hospitality Design

RLH Corporation has announced the signing of the company’s first Signature property in San Francisco.


Hotel Openings & Refurbishments


cotland’s newest destination for the modern luxury traveller is scheduled to open this summer. The Edinburgh Grand will open its doors to guests on 1st June in the heart of the city’s vibrant St Andrew Square. The venture, Lateral City Apartments’ newest property in the city, is part of Chris Stewart Group’s ambitious Registers development, a regeneration and redevelopment project which is set to transform a corner of the prestigious St Andrew Square. The Edinburgh Grand’s comprehensive yet respectful renovation took place over two years and will provide 50 individually designed, serviced apartments. The building’s provenance as a famous Edinburgh banking landmark - it was formerly the global headquarters of RBS - has been artfully woven together with contemporary interior design to create a luxurious new residence unique to Scotland’s capital. Accommodating from one to six guests, the apartments come in a gamut of

shapes and sizes, from uniquely configured Grand Studios, to the jawdropping threebedroom, rooftop Penthouse with its astonishing 360° panoramic view. Authentic features, including original dark wood panelling, fireplaces, brass door handles and decorative cornicing have been given a serious makeover and seamlessly incorporate with new design, enhancing beautiful spaces with unique historical merit. Old meets new as guests’ needs have been put at the forefront of the distinctive design led by Karen Brown, head of Interior Design at Chris Stewart Group, developers of the project. As well as smart televisions, Bose sound systems and intelligent heating controls, each residence is equipped with a fully


Hotelier & Hospitality Design

50 individually designed, fully equipped apartments housed in an historic city landmark that will also include a selection fantastic Restaurants, Bars as well as a Champagne & Cocktail Lounge


fitted kitchen, kitted out with top of the range appliances from Siemens and Nespresso. Bathrooms are similarly impressive, with drench showers and oversized baths in addition to luxury beauty products courtesy of New York beauty brand Malin + Goetz. The Edinburgh Grand is also set to be the city’s hottest new social hub, with a 170-cover bar and restaurant located in the former banking hall, a sleek new bar, a coffeehouse and an upscale hangout to meet and eat. The public spaces hark back to the glamour of the original American art deco styling thanks to the retention of period features such as the breath taking atrium, hand-etched windows and decorative plasterwork. General Manager of Lateral City Apartments, Gavin MacLennan said: “We are re-writing the blueprint on luxury accommodation with The Edinburgh Grand. It is a property which has been expertly tailored to the needs of the modern traveller – from the cutting-edge in-room technology through to the bespoke interior decoration that references the building’s illustrious heritage. Every detail has been considered. Whether guests are visiting for pleasure or for business, we have ensured that all expectations will be surpassed. It is set to become the new landmark in tourism for the capital.” Within easy reach of numerous transport links, and steps from Edinburgh’s most distinguished shops, restaurants and businesses, it promises to become the hot property within the city for tourists and locals alike. Bookings can be made from 12th Feb via Lateral City

Hotel Openings & Refurbishments


Offering unrivalled access to a host of London’s most bustling business and leisure hubs, the new 196-bed ibis London Canning Town hotel delivers style, comfort and affordability to all travellers, in one of the capital’s most exciting emerging locations. The hotel is a key element of the newly-established Hallsville Quarter – a £600 million town centre project established in conjunction with the London Borough of Newham and property development company Linkcity. The hotel and surrounding residential and retail properties form a key part of the much wider £3.7 billion Canning Town and Custom House Regeneration Programme, which aims to transform and establish the east London area as a thriving and prosperous community. ibis’ commitment to the local area includes the creation of 25 jobs at the hotel and supporting local food and beverage providers where possible – including trendy east London coffee roasters Climpson and Sons, who will provide beans for the hotel’s Chill #08 café bar and restaurant. The café and bar will act as a food and beverage hub for the area, where hotel guests and visitors can enjoy an array of tasty breakfast options, delicious handmade stonebaked pizzas and freshly baked sweet treats. Conveniently located opposite Canning Town station, the hotel connects guest with key London destinations, such as; Canary Wharf (four minutes on the Jubilee Line), The O2 (six minutes on the Jubilee Line) and Bond Street Station/Oxford Circus (19 minutes on the Jubilee Line). International travellers will also benefit from the hotel’s location, with London City Airport situated just seven minutes away on the Docklands Light Railway. Upon completion of Crossrail in 2018, hotel guests can

also access Liverpool St. Station in just 10 minutes and Heathrow Airport in 51 minutes from Custom House station – a short walk away from the Hallsville Quarter. Commenting on the opening, James Wheatcroft from ibis Hotels says: “When you think of cool areas in London you naturally look east. Canning Town is a brilliantly located, up and coming area, so we’re delighted that our hotel is an integral part of its regeneration. Our Chill #08 café bar and restaurant will attract hotel guests and local visitors alike, making it a real go-to destination in the community. We’re committed to offering all our guests access to incredible experiences and this new hotel is perfectly located to provide this, being a stone’s throw from The O2 and within easy reach of all our capital’s main attractions and key transport hubs, such as London City Airport and even Heathrow.” Guests staying at the hotel can expect a good night’s sleep thanks to soundproof, airconditioned rooms and revolutionary bedding concept, Sweet Bed™ by ibis. Free super-fast fibre Wi-Fi and 24-hour reception service will keep guests connected at all times. ibis Canning Town will also feature ibis’ unique guest welcome initiative introduced in 2017. In all ibis hotels, guests are greeted on arrival by staff with room keys in hand who are linked to the ibis online fast check-in and check-out service via smartphones. This has replaced check-in desks and unnecessary waiting times with smiling faces and stress-free experiences, allowing even more time for guests to enjoy a stay in the city around them. For more information please visit -

Hotelier & Hospitality Design

• New 196-bed hotel forms key part of local area regeneration programme • East-London location and standout public transport connections offers ultimate convenience for business and leisure travellers


Gran Meliá Rome Review


pon a hill, just out of the centre of Rome, displays a truly grand place to stay. Gran Meliá Rome overlooks the River Tiber, providing a view to the perimeter of the Vatican, and is out of earshot of the city discord. Arriving at the entrance, you will experience an awe-inspiring moment. You walk through the gate and are led to the entrance by wellmaintained plants and trees. Little did I know that hidden away behind these, were beautiful swimming pools and relaxation areas, with an easy to access bar very close by.

Hotelier & Hospitality Design

With a member of staff always available at the entrance, we were shown to the check-in desk and our bags taken care of. If there was ever I time I felt most welcome in a hotel, this was it. The lobby area had a large Romanesque head portrayed beside the desk, and if that didn’t remind you what you were there to see, throughout the building was a mix of Modern, Spanish and Romanesque features.


We were checked in by a really helpful lady, who explained all the services that were available to us in a clear and detailed manner. After a glass of prosecco and exploring the peaceful Library, we were ready and shown to our rooms. An employee at the hotel provided us with a brief overview of the room and answered several questions about the hotel and its history before letting us settle in. As it turns out, the Gran Meliá Rome property was built on top of the home of Emperor Nero’s mother. If ever someone wanted to discover the history of Rome, what better place to stay.

Gran Meliá Rome’s interior has been designed to provide the best hospitality experience in Rome. Its 116 rooms boast the latest technology and luxurious contemporary interiors. Each floor is inspired by famous artwork showcased in the city’s museums. The bed was huge, and perfectly dressed. I’m not one for sleeping early, but the invitation was tempting. There was champagne on ice waiting for us, accompanied by chocolate covered strawberries. In the bathroom, you will find a huge glass surrounded bath, with a central raindrop shower and a high level of cleanliness maintained. The bar was restocked daily with a variety of drinks and snacks. After exploring the room and finding it faultless, we headed down to the restaurant for dinner. The adornment was wonderful and helped create such a calming atmosphere. The Maitre d’hotel greeted us and showed us to the table. As far as professionalism goes, he was on top of his game. His knowledge of the menu and recommendations could not be faulted. Having such a friendly person, that wasn’t too imposing; make sure your meal was nothing less than the best experience made it feel that more special.

Gran Melia Rome is one of the many Gran Melia Hotels & Resorts properties.

Before staying at Gran Meliá Rome, I had no idea there were so many different types of

services on offer from a Spa and this Spa seemed to offer them all. From your Saunas and Steam rooms with Chromotherapy and Aromatherapy to Maternity Treatment, ensuring that even expecting mothers could enjoy this piece of heaven. The Spa isn’t just available to ensure you have a relaxing time but ensures you leave feeling rejuvenated with a healthy mind and body. And if you’re not sure what treatment would be right for you? No problem. Not only does the brochure inform you what each treatment will target, but the members of staff are able to assist and give expert advice too. On our last day there, whilst packing away our things, I reflected on my short stay there and felt true appreciation for my weekend. There’s a lot more to see and I must come back. I hope I will find myself returning to Rome once again, and more specifically, to stay at the Gran Meliá Rome hotel.

Hotelier & Hospitality Design

I didn’t want to leave the bed in the mornings, but there was much to explore and of course the Vatican was on top of the list. The concierge was more than helpful. The hotel arranged all of the tickets, provided detailed maps on what roads to walk down and the timings were very accurate to our pace. This is where the great choice of location is shown. The Vatican was a 5-minute walk away, the Castel Sant’Angelo about 7. Across the river, you will find a road which showcases many shops, churches, museums and restaurants. Along this road and to the left, you can find the famous Fontana di Trevi and on the right, the Piazza Venezia. You might say that all roads lead to Rome, but this is the one you want to take.

Gran Meliá Hotels & Resorts is the first Spanish luxury hotel brand, which take residence in some of the world’s most beautiful landmarks, combining timeless luxury, stunning architecture and Spanish culture. All properties are located in the most important global travel destinations, such as Gran Meliá Palacio de los Duques (Madrid, Spain), Gran Meliá Nacional Rio (Rio de Janeiro, Brazil) and Gran Meliá de Mar (Mallorca, Spain).


ICE INNOVATION FROM ICE-O-MATIC The New Year saw the launch of Ice-O-Matic’s innovative new ‘Elevation SeriesTM’ of ice machines. Specially ‘designed to simplify life’, the new series sits ‘ahead of the curve’ in terms of ground-breaking design, operational excellence, and environmental stewardship. The leading ice machine manufacturer has initially launched four modular ice cube models, which all meet - or exceed - the 2018 Department of Energy (DOE) regulations with up to 20% more energy efficiency than any other model on the market. The range is designed with the environment in mind, including BPA-free plastic and recyclable parts. Easy to install, with digital diagnostics that make for easy usage, cleaning and servicing, the Elevation SeriesTM has hygiene and cleanliness at the forefront of its thinking. Elevation’s Smart LED light indicates when cleaning is required, and with its one-touch cleaning, descaling and sanitizing feature, the range offers the ultimate in food safety and hygiene, delivering pure, great tasting fresh ice – fast! And new, exclusive and progressive design technology has provided a unique solution to the historic industry problem of hot-air discharge clearance. The Dual Exhaust feature is standard on every Elevation Series™ unit and discharges hot air from both the side and the top, so regardless of air flow requirements these units will adapt making it the perfect solution for tight space and negating the need for kits to adjust airflow. In fact, the Elevation SeriesTM is the only range on the market to not require a kit.

Hotelier & Hospitality Design

Adam Lenton, Marketing Manager for Classeq, which is the exclusive distributor for Ice-O-Matic in the UK says:


“The new Ice-O-Matic Elevation Series range is a step forward for the industry as a whole. Many of the range’s features are a first for the Hospitality sector and the design is ‘genius in its simplicity’ allowing for ease of operation, cleanliness and value. “Features such as the hot air discharge is a step change for users in how machines can be sited to optimise bar space and increasingly, environmental issues are driving technological advancement and progression”. The new range can be viewed on the brand-new Elevation micro website. The site features the first new ‘LG1 models’ at this time, but with range expansion planned across 2018, this site will expand to incorporate the new models as they become available.

Caterers can access the site directly via the link: Or, navigate to the new Elevation microsite from by clicking through the Elevation banner on the homepage.

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sk any successful manager in the hotel and catering industry and they’ll tell you that quality sells. Even when it comes to the crackers that guests pull at Christmas. Celebration Crackers are on the case. They supply quality crackers each year to hotels, pubs and restaurants and can respond to the many differing demands from the catering and hospitality industry. The Dorset-based company has a reputation for professionalism, attention to detail and flexibility. Whether you want a few dozen crackers for a special event or tens of thousands for a chain of hotels, Celebration is ready to respond to market demands and keen to satisfy individual requirements. They offer bespoke designs with the opportunity for bulk orders to be made in their factories in China and smaller quantities, including a range of beautiful hand-made crackers, produced in Dorset. “We have a strong creative team who can design crackers to meet specific demands,” says company commercial manager Khush Medhora. “Customers can provide their own design, choose from our book of existing examples or combine different ideas, colours and content to create their ideal crackers.” At the Celebration Crackers headquarters in Poole there’s a fast-growing dedicated team dealing not only with design but production, sales and distribution too; running the business from office to warehouse and keeping a close eye on changing trends. Using experienced graphic designers and creative analysts, they stay a step ahead of the market, watching as designs begin to trend.

Cracker jokes should be a bit cheesy and a good laugh but should never offend anyone

They also respond to the differing needs of various sections of the catering industry. “You might get a pub chain that wants to spend 15 pence per cracker while a top end hotel may be prepared to pay £10 for something more special,” says creative director Kim Lam.

Hotelier & Hospitality Design

The company is particularly aware of the requirements of the luxury end of the market, but, whatever the budget, it prides itself on maintaining quality.


“It is of paramount importance that we give our customers the best value for money and the kind of customer-experience that will bring them back for more.” Kim says cracker design has subtly changed over the years and now many clients look for a more modern and contemporary feel to sit with their own branding. Staying ahead of the game is part of what gives Celebration its edge. The company is constantly buying in supplies, creating designs and developing products that can range from the mass produced to carefully customised bespoke orders. Each year the company sends a team to the Paperworld exhibition in Frankfurt to check out the latest seasonal

trends, and this year company directors Kim and Sam flew stateside to exhibit at the NY Now trade fair in New York for the first time. As well as this the Celebration Crackers sales team had great success in exhibiting at the annual Spring Fair at Birmingham’s NEC. In addition to their high visibility presence across the hotel and catering world the company is happy to supply domestic customers too and increasingly finds that the target of their market is broadening. These days crackers aren’t just for Christmas. Celebration find themselves decorating tables for all occasions. The company recently worked on an order for Mothers Day and will cheerfully supply themed crackers for Valentines, weddings, Easter, Halloween…you name it. In fact give them a reasonable amount of notice and most orders can be accommodated with ease.

A surprising amount of work goes into getting them absolutely right too. Believe it or not, vital though they are, it’s not just the silly hat, daft joke, and little gift that make a cracker work or fail. Every aspect of the crackers at Celebration is carefully monitored, including the jokes which need to have just the right ‘groan factor’. “Cracker jokes should be a bit cheesy and a good laugh but should never offend anyone,” says Kim. “It’s a very specific requirement and it’s what everyone asks us about. They all want to know where we get our jokes from.”

The answer is quite simple. Friends, family and employees are on a kind of 24/7 joke watch. Anytime they hear something that they think might work they add it to a growing file of jokes at the Celebration Crackers headquarters. Kim stresses that the company prides itself in offering value for money. “It is important to us that if our product graces the tables of so many families then we want everything to be just right. Even the quality of the bang.” If you like what you see and think Celebration can help you with your cracker needs, big or small, then get in touch with one of our account managers today who will be more than happy to talk things through. We are offering an exclusive discount for all Hotelier readers! To claim your 10% discount off our catering range, just call 01202 733 330 and quote HOTELIER10 (T’s & C’s apply).

Hotelier & Hospitality Design

The team at Celebration Crackers is acutely aware that its products offer an important element of added value to festive and social occasions. Crackers are fun for friends and family and a brilliant ice-breaker among strangers.


Hotelier & Hospitality Design 16

OFFSITE SOLUTIONS EXPANDS RANGE OF GRP PODS WITH HYBRID DESIGN TO MEET DEMAND FOR HIGHER SPECIFICATION BATHROOMS Offsite Solutions, the UK’s leading bathroom pod manufacturer, has expanded its range of GRP composite pods with the development of a hybrid design to offer an enhanced level of finish for higher specification student accommodation, hotels, and apartments for market sale or build-to-rent.

The shell structure of Offsite Solutions’ GRP pods can now be fabricated to incorporate ceramic tiles with options for completely tiled walls, inset feature walls or bands of tiles. These hybrid bathroom pods allow even more aesthetic flexibility for GRP units – with all the time and quality benefits of offsite construction. Inset feature panels in back-painted glass or coloured acrylic can also be specified for limitless design opportunities. These panels can be applied to the shower cubicle and as a splashback above the wash hand basin and between cabinets for a modern, stylish solution. The range of colours available in glass or acrylic gives designers and developers the opportunity to vary the appearance of the bathrooms across a single scheme very cost effectively. Applications for these hybrid shower pods include hotels, student accommodation, key worker housing, and the build-to-rent sector aimed at young professionals. The hybrid modular units can be manufactured in a demountable configuration for refurbishment and new build schemes where there may be insufficient access to install fully assembled pods. This sectional format radically reduces work on site, and offers the superior and consistent quality of factory-built bathrooms. A highly durable and easy-to-clean bathroom solution, GRP pods from Offsite Solutions use a unique panellised system which creates vertical walls and 90° corners. This design has greater visual appeal by avoiding the tapered walls of pods created from a single GRP mould. Offsite Solutions has an extensive library of standardised GRP pod layouts and designs which architects, contractors and developers can draw on to save time

and cost by using the repetition of the modular production process. With sufficient economies of scale, the design of the hybrid pods can also be project specific to suit the developer’s exact requirements. The hybrid GRP pod carcass has the reassurance of a 50-year guarantee from Offsite Solutions*. Other options for GRP bathroom pods which can be also be applied to the hybrid units include:

• Vinyl floor tiles which can be laid edgeto-edge for a higher quality finish

• Cabinet carcasses which can be

post-formed as part of the GRP pod, ready for the addition of door fronts

• An unrivalled choice of vanity and wall mounted cabinets

• Rain-head showers • Glass shower screens • Pivot or bi-fold shower doors • Low energy LED downlights or under-cabinet LED lighting

• Electrics pre-wired to a junction box to further reduce work on site

• Thermostatic shower valves and

temperature-controlled hand basin taps.

As with all Offsite Solutions bathroom pods, pre-delivery testing is rigorous and quality assurance procedures are stringent for ready-to-use installation, mitigating defects and remedial works. Offsite Solutions offers a comprehensive and expanding range of bathroom pods to suit different building types and applications, to help improve the efficiency of construction by maximising work offsite. In addition to the GRP and hybrid GRP pods, Offsite Solutions manufactures steel-framed pods with ceramic tiled finishes for high-end apartments, student residences and hotels; floorless pods where a continuous floor finish is required or for floors with no threshold, and concrete base pods for luxury ensuite wet rooms. For further information, visit, call 01278 780807 or email

*The 50-year guarantee is subject to Offsite Solutions’ terms and conditions. See

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he GRP hybrid pods create highly robust, low maintenance and cost-efficient bathrooms for large-scale projects which require additional design features for a contemporary appearance.


March 2018


Recipes Food & Drink

ALL THAT JAZZ: Herald Raises The Bar

Hotelier & Hospitality Design

With Sundry Drinks Items


Herald has reported a surge in sales of products across its popular bar sundries range, JazzCafe since it announced that it would be increasing its manufacturing capacity for bar products earlier this year.

Herald’s own JazzCafe range: “Many existing customers don’t associate Herald with half of the brands that we produce. JazzCafe is one of the most popular with customers of wholesalers and cash and carries, who don’t realise that they are our products.

The British manufacturer and importer of high quality disposables is establishing itself as a viable manufacturing concern following approximately £1 million inward investment over the last 12 months.

“We are working to develop brand recognition so that customers, and potential customers, realise the abundance of products that Herald can deliver and take an interest in our full catalogue of goods.”

This finance has contributed to increased warehouse space, the latest technology and state-of-theart machinery, including extra injection moulding machines, which impacts on the scale of the auxiliary bar products that Herald is able to produce.

Herald’s JazzCafe range includes plastic cocktail stirrers, decorative cocktail sticks, neon sword sticks, paper and foil drinks parasols, sparkling palms, coloured frill picks and a wide array of straws.

Herald also pulled focus to its potential to supply to distributors to the pub, bar and restaurant trades when it launched its range of edible straws six months ago; introducing the novelty fruity product to the UK market as an enhancement for any cocktail menu, as well as a sweet treat for minors. Managing director of Herald, Yogesh Patel is delighted with the success of the edible straws, not least because they have attracted new customers to other complementary products on offer, including

Besides bar sundries, Herald also supplies a full range of plastic, wood and paper catering and janitorial items, priding itself on the unrivalled breadth of choice it can offer across multiple markets. The company recently rebranded and has invested in a programme of marketing activity to promote key products and to raise awareness of the brand. A member of the Foodservice Packaging Association, Herald is a family-led concern. For further information on Herald, log on to or call 0208 507 7900 to request a sample of the edible straw.

Premium Spring Water Range Making the simplest of things taste great

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Food & Drink

The importance of innovation in food and drink to be highlighted at Farm Shop & Deli Show and Food & Drink Expo 2018 Tipped as one of the top food trends for 2018, speciality food has seen a continued growth in popularity throughout the UK. As consumers become more conscious of the origin of their food, demand for locally sourced and farmed produce continues to increase, with Datamonitor predicting sales will surge from £3.6bn to £4.2bn by 2021. Restaurant owners and operators looking to stay ahead of this curve will benefit from the 2018 edition of the Farm Shop & Deli Show – the perfect opportunity to see some of the sector’s most exciting food and drink products.

Hotelier & Hospitality Design

The NEC will see the show’s return from 16-18 April, attracting buyers from across the spectrum of food service and speciality retail. The popularity of the show underscores the importance of innovative and unique products to restaurant owners and operators, offering buyers a valuable chance to find inspiration and ideas.


With new restaurant openings peaking in 2017, according to the Local Data Company1, it is more important than ever for restaurants to find quality products to attract customers. One example among the ranks of the Farm Shop & Deli Show exhibitors is Woodall’s Charcuterie, a family-run business that has been innovating using traditional and curing smoking methods to produce delicious British charcuterie for eight generations. Similarly, the rising popularity of vegan diets has seen

restaurateurs become increasingly conscious of their vegan and vegetarian offer. Real Good Food Company, an exciting new range from Bon Bon’s, will exhibit at the Farm Shop & Deli Show, bringing products including nuts, seeds, grains and sweet treats. The Office for National Statistics reported that 2016 saw 11% of all family business revenue come from restaurants. The popular Farm Shop & Deli Live stage in 2018 will include the Tang family, who have together turned their talents for baking into an awardwinning national business. They will take to the stage to explain how to create and market a successful brand whilst navigating the intricacies of working together, to the keen ears of listeners looking to discover how to turn a passion into profit. The stage will offer much more in the way of business advice and inspiration across the three-day show.

Meanwhile, Food & Drink Expo, running concurrently with the Farm Shop & Deli Show, will see over 600 exhibitors from across the industry share the latest ideas and innovations. The show will feature its own stage, allowing visitors to attend a series of live seminars examining the trends that we can expect to see rise to prominence over the coming year. These include a panel debate asking: what’s so super about ‘super-foods’? Hosted by Emily Foster from Glowing Potential, this lively discussion will join industry experts from all sides to weigh in on whether super-foods are genuine health-helpers or merely marketing hype. Farm Shop & Deli Show and Food & Drink Expo are co-located with the National Convenience Show and Foodex, as well as the new The Ingredients Show. Together they will bring together suppliers from across the whole food and drink industry, from retailers to manufacturers. To find out more and register for free, receiving entry to all co-located shows, visit: or















@FoodDrinkExpo #FDE2018

The 2018 hospitality How to tackle the year’s 5 biggest


hatever the size of your business, there’s no doubt times are tough. 2017 certainly saw some big-name closures making headlines. Yet as technology providers to the UK industry, we’ve also seen many exciting openings and new concepts developing over the past three years. To celebrate the strength and innovation in the industry, we are Gold Sponsors of the Restaurant Association’s 50th birthday celebrations this year – and I’ve been looking at the biggest challenges the industry faces and how to overcome them. I believe they are: 1. 2. 3. 4. 5.

Rising food prices Staffing shortages Well-informed customers Property costs Competition.

Here’s how the best hospitality businesses are tackling them successfully – with the help of technology. 1. Rising food prices Thanks to inflation and the effects of Brexit pushing down the value of the pound, food prices have soared, particularly in some areas including butter and seafood. One food price index reported inflation at its highest in August at almost 10%, and although food and beverage inflation is expected to drop back to around 3.5% in 2018, it’s still a steep addition to the bills.

Hotelier & Hospitality Design

Hospitality providers are naturally reluctant to pass on the extra cost through menu rises. So it’s fair to say that well-informed procurement and a focus on waste reduction are the best method to tackle this major threat to your profits.


Growing steak-house brand Gaucho/CAU uses Aloha electronic point of sale (EPOS) technology from NFS across their group, and Estates and Property manager Colin Williams says: “EPOS is amazing for stock control – one of our biggest challenges.” EPOS captures detailed data about what’s selling and what’s not, even identifying trends, and provides comprehensive reports that slash waste and make informed procurement decisions easy. So when butter and seafood becoming expensive, you genuinely know how much to order.

2. Staffing shortages With Brexit biting, the flow of workers from the EU is drying up. So it’s even harder than usual to get good staff, and chances are you need to pay them more. The labour wage bill can be crippling. Luckily, this is another area where technology can help, by improving your rota and helping you avoid overpaying for labour in down time by providing a clear view of the busy and quiet periods in your establishment. 3. Well-informed customers Customers now have vast choice, and their dining habits are also changing. They are trying different experiences, and want to engage with restaurants online. But with online reviews playing a huge part in decisionmaking, the customer engagement platform of choice is the smartphone app. It’s perfect for alerts on special offers and for getting feedback, and also enables customers to manage their own loyalty account. Savvy organisations use their technology to safely capture data about their guests that allows them to provide the highly-personalised service that makes them feel special and create loyalty programmes that work.

survival kit challenges

By Luis De Souza, CEO of NFS Technology Group

4. Property costs Business rates have risen extraordinarily recently, and coupled with a national rise in commercial rents are hitting hospitality businesses hard. Technology can’t keep down these expenses, of course. But with its advanced data capture and up-tothe-minute reporting, technology can provide an end-to-end view of your establishments’ performance, as well as streamlining operations to save costs. 5. Competition Many places have seen a large increase in the number of bars, restaurants and hotels in recent years - and as the Deliveroo/Just Eat style of delivery service gains even further ground, it’s getting harder and harder for restaurants to grab custom.

A great guest experience, of course, will always be a winner for restaurants. As well streamlining operations, elements of EPOS create customer service enhancements – tableside ordering and paymenttaking, for instance, that speed up the customer experience. The overall result? Guests feel treasured, and are all the more likely to return and post good reviews. And from the restaurateur’s point of view, efficient service means increased table turns. So that’s a win all round. And if a ‘perfect storm’ of challenges really is on the way in 2018 it’s definitely the right time for every restaurant, bar and hotel in the UK to check how efficiently their operations are running – and reach for the hospitality survival kit. * To find out more about hospitality technology, visit

One major restaurant owner recently warned that several factors are aligning in a way they never have before – and for him, that includes higher rates, food costs, and wages.

Hotelier & Hospitality Design

Many restaurants are considering providing convenient ways of online ordering and delivery without using Deliveroo. Technology means they can engage customers and enable them to order and collect food without using an intermediary.

The UK hospitality industry is facing ‘the perfect storm’ of challenges in 2018, according to one leading proprietor – and if there was ever a year when only the strong survive, this is it.



Discover over 150 suppliers

King of Cotton stand 2240 Polka Pants stand 2750 Studio William stand 2441

T&G Woodware stand 2830

Plant Plan stand 2114 The Libra Company stand 2740

The Interiors & Tableware Show at Hotelympia is the UK’s only dedicated event focussed on hospitality front of house. Find inspiration from the latest design trends and product innovations to help you create unforgettable guest experiences.

Register now CO-LOCATED WITH


Hotelympia, the UK’s largest and most prestigious hospitality event, returns this March with four exciting and contemporary shows, united under one roof, as part of a fresh new identity.

Hotelympia 2018 Preview Each of the four new shows – The Professional Kitchen Show, The Foodservice Show incorporating Café Commerce, Hospitality Tech Show and Interiors and Tableware Show, will be specialist events in themselves, each benefitting from Hotelympia’s heritage – the market leading hospitality and foodservice event that attracts 25,000+ visitors.

In modernising its approach, the revitalised Hotelympia will reaffirm its position as the industry’s must-attend showcase event for every hospitality business. Visitors can pre-register now by visiting:

Interiors and Tableware Show The Interiors and Tableware Show will offer visitors an array of innovative suppliers – including pioneering design houses and interior specialists.

Hotelier & Hospitality Design

Show participants include, leading tableware suppliers, Corium Designs; Villeroy & Boch; Amefa; John Artis; Utopia; ARC International, Robert Welch and Steelite, suppliers of luxury products for hotel and restaurant projects, Craster and The Libra Company; the commercial arm of the famous Swedish retailer, IKEA for Business; Curtis Furniture; contractor, Magre Design and luxury linen company, King of Cotton, amongst a host of cutting-edge exhibitors.


Hotelympia Portfolio Director, Ross Carter, says: “First impressions are everything and this year at the revitalised Hotelympia we are hoping to make a real impact with the Interiors and Tableware Show. Hotelympia has always held hospitality design at its heart but this year, we will be tailoring the show to give the design fraternity their own clear identity and designated space in which to do business.” As part of the show, Hotelympia has partnered with SquareMeal, the market-leading independent restaurant guide, to create a survey that delves into the minds of modern diners. The full results are now in, and are set to be unveiled in a unique experiential installation, overseen by property-based design, project management and development company, LXA (Wagamama, BXR Gym, Grand Hyatt).

Dave Rooney, Creative Director, LXA outlines his vision for the installation and what visitors can expect from the results: “We’re delighted to be working with the team at Hotelympia, allowing visitors to experience for themselves what constitutes The Ultimate Dining Experience. This is a truly unique project and our designers can’t wait to get started on giving life and real context to the findings, taking things beyond a simple survey on paper.” Rachel Harty, Head of Marketing & Events, SquareMeal says: “SquareMeal is delighted to partner with Hotelympia on this exciting new feature. We receive thousands of comments from readers each year telling us what they love or loathe in restaurants, often with surprising results. The Ultimate Dining Experience will enable diners’ views to contribute in a practical sense, and we at SquareMeal can’t wait to see the end result.” From lighting preferences, furniture and tableware, right through to music, menu style, uniforms and technology, the survey has left no stone unturned and has been designed to gain a true insight into what the modern-day consumer wants and expects from their dining experience. Show visitors will be able to claim their free copy of the report at the show. It has just been announced that the final day of Hotelympia (Thursday March 8th 2018) is set to become Women in Hospitality Day, as the show marks International Women’s Day with a programme of content celebrating inspirational female talent and furthering the conversation on women in the industry.

Hotelympia Show Preview

“But it’s not just about progressing younger candidates, we need further thinking around how we welcome women back into the workforce following maternity, while there is also the wider and more fragmented issue of the gender pay gap at play. “Similarly, when it comes to chefs, projections suggest that we will need an additional 11,000 over the next five years* to ward off a potential skills crisis. This is precisely the type of situation where, with the right talent management, accomplished female chefs can help tip the balance. There are already signs of green shoots with the number of female chefs in the UK reportedly growing by 34% over the past 12 months – the biggest single rise over the past five years^ – but more needs to be done.” Hotelympia’s Women in Hospitality Day will celebrate successes, look at challenges and focus on opportunities for women in the industry, showcasing both female and male champions, and giving visitors the perfect opportunity to connect with and learn from top industry leaders. Top of mind will also be the invaluable contribution made by female hospitality entrepreneurs, alongside up-and-coming stars at the helm of some of the UK’s most exciting start-ups. The show has also announced details of three brand new stages, each focussed on inspiring visitors through solution-based thinking from expert speakers and rising industry stars.

Hospitality Futures This brand new feature stage is designed to deliver solutions to some of the burning questions surrounding the industry. With content curated and hosted by captains of industry best practice and focused on driving step changes from the floorboards up, Hospitality Futures is set to provide strategies and ideas for visitors to take back to their own places of work. Looming future trends like Brexit, staff retention, guest experience, sustainability, the sugar tax, allergens and women in hospitality will all be up for debate with luminaries including, Government Night Czar, Amy Lamé; incoming Managing Director of London’s Hotel Cafe Royal, Guillaume Marly; British Hospitality Association Employment Policy Advisor, John Guthrie and WiW2020 Review’s Tea Colaianni adding to what promises to be a fascinating four-day programme.

The Launchpad Innovative start-ups are the lifeblood of the hospitality industry, with many concepts quickly making the jump from kerbside to bricks and mortar, often via the very modern means of crowdfunding. The Launchpad will be introducing to show visitors some of the UK’s most exciting new businesses, and should prove a serious draw for buyers, the big beasts of finance and those looking to make the jump into their own dream start-up. The programme of 30 minute hustings will include; the socially conscious online platform that works with environmentally aware, independent producers, COLLECTIVfood; health kids jelly snack, Naturelly; gourmet food delivery service, Supper; bookings and comparison site for the country’s best street food caterers, Feast It; creators of biologically-accurate food expiry indicator, Mimica and Deliveroo rival MealPal, among many others.

The Tech Innovation Stage in partnership with HOSPA The Tech Innovation Stage presents the perfect opportunity for visitors to stay up to date with the latest hospitality technology, with talks and panel discussions from digital innovators and those who will be setting the agenda for years to come. Topics like innovations in mobile, social media, online reputation management, ordering, networking, point of sale, the latest in guest room technology and women’s growing contribution to the sector will all be up for discussion. The show is also partnering with the British Hospitality Association (BHA) to lend support to its Cut Tourism VAT campaign – a drive to bring UK Tourism VAT into line with competitor destinations within the European Union. Anyone pre-registering will be given the chance to opt in and have their say in supporting the campaign.

Visitors can pre-register now by visiting:

Hotelier & Hospitality Design

Ross Carter adds: “With recent statistics^ from the Change Group highlighting that it is men (58%) who currently dominate hospitality senior managerial roles as well as ownership of restaurants and catering establishments, it has never been more important to use our platform, as the UK’s biggest hospitality event, to debate what the industry can do to progress more female talent through the ranks.


Hotelympia Show Preview



Our new digital

Hotelier & Hospitality Design

Pass Through

28 Find out more

Hotelympia Show Preview Classeq, the leading British warewashing manufacturer, and exclusive distributor of Ice-O-Matic ice machines in the UK, is planning to launch three new ground-breaking products at this year’s Hotelympia on stand 1320.



Our new digital

New innovation from Classeq: Classeq’s new addition to its warewashing range is the digital P500A Pass Through Dishwasher - designed for intensive, high volume daily use, this machine is suitable for straight-through or corner situated operations.

Ice-O-Matic Elevation Series: The new Ice-O-Matic’ Elevation series of ice machines - ‘Designed to simplify life’ this new range of ice machines is way ahead of the curve in terms of progressive design technology and environmental stewardship. Four modular ice cube models are the first to launch in the series – meeting all 2018 Department of Energy (DOE)’ regulations with up to 20% more energy efficiency than other models on the market and they are designed with the environment in mind, including BPA-free plastic and recyclable parts. Ice-O-Matic’s new Grande cube is a ‘superior cube’, specially designed for restaurants, lounges, clubs and bars looking for the perfect ice to complement the perfect cocktail. At twice the size of the Ice-O-Matic full-size cube, the Grande

Find out more

This range of dishwashers are perfectly suited to any busy kitchen and are capable of cleaning up to 720 plates per hour. The new, easy to use and intuitive Digital LCD display allows the user to adjust key settings to the machine (temperatures, rinse and wash times, chemical dosage, and stores usage information) to ensure it is being used to its optimum performance.

Eau de Vie Leading sustainable water provider, Eau De Vie will be showcasing its renowned range of filtered water

systems that deliver fresh

purified, still, sparking, chilled Pass Through

and boiling water solutions on stand number 3461. Eau De Vie will be putting an engaging case forward as to why caterers should be switching to new and sustainable water solutions for their table service as opposed to bulky, expensive and environmentally unfriendly plastic bottles. With its unique patented filtration technology, Eau De Vie offers caterers the opportunity to serve fresh, delicious tasting, chilled still or sparkling water all from one easy dispense point. No water miles, no storage challenges, no wasted water in the bottling process and no loss of margin. Just great tasting water that can served directly into glasses or stylish signature glass bottles to enhance an establishment’s image and boost its sustainability ratings. Visitors are invited to come and discuss their water offering with the ‘Eau De Vie’ team and taste for themselves the quality of the water.

Hotelier & Hospitality Design

cube melts slower, keeping a drink looking better with every last sip!



Easy employee scheduling

Built-in communication

Time clocking from app & desktop

Payroll integration

HR functionality

Powerful reporting

Get a free demo At HOTELYMPIA on STAND 3120

Can’t make it? Sign up for a demo with Planday at Or contact us for more info at

Hotelympia Show Preview

Scheduling software revolutionises how shift-based businesses operate Running a business is always a challenge, but shiftbased businesses are further complicated by the fact that you need a multi-skilled employee base to cover constantly changing business needs. Ensuring you have the right employees working at the right times is both time-consuming and complex.

THE SOLUTION Planday turns that dynamic on its head, empowering managers and employees with a shared view of the rota, ensuring everyone is on the same page. And if anyone needs to request changes, Planday enables users to communicate and implement those changes quickly. Planday can drastically reduce the amount of time you spend making your weekly rota by automating more of your processes. Planday sends you compliance warnings, payroll forecasts, and employee availability. If you already have a rota that works for you, simply save it as a template so you don’t need to recreate it from scratch each week. Once your rota is in place, use it to get an overview of your week. You can see the number of hours each employee is scheduled to work, as well as the salary they will be paid for those hours. You can even see the revenue generated from each week’s rota, so you can find the one that works best for your business.

THE SCHEDULING APP THAT LETS YOU WORK FROM ANYWHERE Planday understands that work happens away from your desk. That’s why the app allows you to work and schedule shifts from anywhere, enabling you to add, edit, or delete shifts quickly on the go. If you need a shift covered at the last minute, you can see which workers are available and assign them accordingly. The Planday app operates on iPhone, Android, and iPad, so no matter where you are or which device you use, you can always stay on top of your daily work tasks, text, call, or email individual staff or entire employee groups. Employees can also message each other from the app if they need a shift covered.

“If we didn’t have Planday now, I would need to hire more managers.” Emily Sparling, General Manager, Sophie’s Steakhouse

TRANSPARENT, CLEAR-CUT TIMETRACKING Planday’s GPS-specific time clock feature allows workers to clock-in from any device, but you can control where they’re allowed to clock-in from — whether it’s 400 feet from your business or only when employees are on your company’s wifi network — thanks to Planday’s customisable clock-in zones. You can also create custom rules for how early workers are allowed to clock-in for their shift from the application, giving you more control over payroll costs.

Hotelier & Hospitality Design



Hotelympia Show Preview



‘Warewashing made Simple’ - Classeq is the leading British warewashing and glasswasher manufacturer and exclusive distributor of Ice-O-Matic ice machines here in the UK.

Eau De Vie is the leading sustainable supplier of ‘real time’ freshly filtered still, sparkling and boiling water systems, reducing costs and allowing an increase in profits from the sale of in-house delicioustasting ‘signature’ bottled water. 0844 225 9250

Hotelier & Hospitality Design

32 0844 225 9250



Planday is a technology company that was born in a Danish bar. They’ve come a long way since their cofounders first dreamed up a tool that would make scheduling and communicating more straightforward. With over 12 years of experience in the industry, they’re well-placed to provide businesses with a solution that meets their unique needs.

As a global market leader in manufacturing high-quality professional catering and hotel equipment, WMF offers the ideal products and services to any professional who is looking to deliver operational efficiency and exceptional customer experience. WMF products have been and continue to be honoured with the most prestigious design awards.

Hotelympia Show Preview

Cafe Culture

- Enhancing your Outdoor Hospitality CafeCulture are an independent, UK company supplying the hospitality industry with many products. These include shelters, umbrellas, windbreaks, planters, outdoor heaters, awnings and many custom made items. Bioclimatic Pergolas Perfect for various weather conditions these all yearround bioclimatic pergolas, from Gibus of Italy, are a superb solution to enhance and shelter your outdoor areas. The rotating roof blades open to let the sunshine in and close to keep the rain out. Rainwater is drained to the ground through the corner legs so the area underneath stays safe and protected. The roof blades are internally insulated with expanded polystyrene, which considerably reduces sound from rain impact and absorbs noise from parties below to reduce inconvenience to tenants living above. The system is modular and can meet any architectural and design needs with options such as sliding doors, windows, blinds, heaters, lighting etc.

Commercial Parasols From free-standing portables to large fixed jumbo umbrellas we have an excellent choice to suit your outdoor seating areas. We are approved Uhlmann parasol installers but can service any brand and offer survey, supply, installation, electrics, foundation work, recovering of torn roofs and repairs. Uhlmann are one of Germany’s foremost manufactures established over 20 years offering superb design, expert engineering, and precision manufacturing.

Planters and Furniture

For large requirements we can source indoor and outdoor furniture direct from the factories of Asia for a really good price plus we have the full range of beautiful outdoor furniture from Emu of Italy with some great new products for 2018. There are many other products and services we don’t have room for here including modern and vintage lighting, menu holders, indoor blinds, table lights, promotional customer gifts so what ever your hotel/restaurant need is do us a call. See us at or drop us a line at

Hotelier & Hospitality Design

We design and make our own planters from steel, GRP and artificial woods. We surveyed to see what will fit and we supply quotations with scale drawing at no cost. Artificial woods are perfect for the wet British climate being water and rot proof and do not need oiling or repainting so perfect for outdoor areas. We can supply and plant with real or artificial plants and deliver anywhere in the UK.


Sweet taste of success for m Consistently delivering world-class manufacturing techniques, around 80 per cent of components are fabricated in-house. The result is a hugely popular range of competitively priced premium espresso and cappuccino machines.

As 2018 gets underway, espresso machine manufacturer Fracino continues its trailblazing success

A champion of British manufacturing craftsmanship and a member of Made in Britain, Fracino boasts a strong network of UK distributors and clients include Subway®, Patisserie Valerie and Living Ventures Restaurant Group.

Powerful products Fracino’s extensive range of espresso machines include a fully automatic bean-to-cup Cybercino machine, hand fill compact machines and a range of traditional espresso machines. Its Dual Fuel espresso machine range is perfect for the rapidly growing mobile coffee market.

Romano The Romano is a strikingly stylish machine. Available with 2 and 3 coffee making groups, a hot water valve fitted with an anti-splash nozzle and stainless steel steam tubes for frothing milk. It boasts all the power, technical qualities and reliability synonymous with Fracino products, in a stunning but elegant look to create the ultimate bar furniture.

Hotelier & Hospitality Design

Romano Luxury


Fracino’s Romano, finished in stunning polished copper plate and with a bespoke logo in the illuminated rear panel, exudes the ‘premium luxury’ factor. The Romano fuses style and awardwinning technology - elegantly combining classic curves and modern styling with contemporary, premium quality materials and close attention to detail. The bespoke finish Luxury range is also available in 2 or 3 group versions.

P.I.D. The revolutionary P.I.D. is available with 2 or 3 groups. Each group has its own individual boiler, whilst hot water and steam are provided by a large 14 or 20 litres boiler for the busiest venues. Its array of control and diagnostic features allows the user to adjust and fine-tune various elements to consistently create the perfect espresso. Most features are controlled by a simple and easy to use LCD display mounted on the front panel. It is available in a choice of gloss white, burgundy, black and stainless steel featuring an illuminated back panel.

Luxomatic grinder Perfectly suited for more intimate settings, Luxomatic grinders are equipped with the most sophisticated sound proofing technology. The elegant looking grinders will grind at just 55 decibels,

resulting in consistently ground coffee, with little background noise. They offer touch screen selection for single or double espresso Grind on Demand operation.

Bambino A high quality 1 or 2 group espresso coffee machine with semi-automatic or electronic options, the Bambino provides exceptional value and bespoke branding. Each machine has a hot water valve and single steam tube for frothing and steaming milk. With a large boiler and efficient heating element, every Bambino is hand built using only the finest stainless steel, copper and lead-free brass. All working surfaces, steam and hot water tubes are made in 304 stainless steel, with a Zintec powder coated chassis finished in an attractive metallic anthracite colour; or as an optional extra, polished stainless steel side panels for a luxury finish.

multi-award winning Fracino Duel fuel machines The Fracino 1, 2 & 3 group Contempo and Retro coffee machines are also available as a Dual Fuel option. With the same great specification as Fracino’s regular 1, 2 & 3 group machines - but with the option to use LPG, Butane or electricity - they provide unrivalled flexibility and mobility whilst retaining high volume output. These machines are ideal for mobile catering units and ‘espresso on the go’. Their high-powered gas burners provide the equivalent power of their electric counterparts, ensuring that there will be no loss of steam pressure during busy serving periods. Fracino’s gas machines are the most powerful in the world.

Contempo The Contempo boasts a stainless steel finish that shines like polished chrome and the design makes for a stunning, yet timeless focal point in any café, bar or restaurant. Semi-automatic or electronically controlled, they are available with 1, 2, 3 or 4 groups for making coffee and each machine has a hot water valve and two stainless steel steam tubes for frothing and steaming milk. All have large capacity boilers, high-powered elements and are hand built to the highest standards, using only the finest grade materials.

Above: Contempo

Far Left: Romano luxury in polished copper finish

Below: Three group Retro gas machine

Multi million pound investment programme Fracino has scooped 17 accolades since 2013 and exports to over 70 countries globally. Its latest multi million pound investment programme features a stateof-the-art showroom, a Technical Training Centre of Excellence and an extended service and spares facility. Contact Fracino at or 0121 328 5757

The contemporary, compact, manual fill Classico machines are particularly relevant in venues where space is at a premium or plumbed water is unavailable. Dynamic and sleek, these latest low volume professional/semiprofessional coffee machines are reliable, durable and user friendly. The stylish machines are ideal for sites requiring between 50-70 coffees daily – revolutionising the espresso experience in offices, hairdressing salons, boutiques, pubs, bars and homes. Making two drinks and steaming milk simultaneously, these unique machines feature a high-powered element and a full sized E61 commercial group, operated by a stylish lever switch to enhance their visual presentation.

Hotelier & Hospitality Design



LG HVAC Systems

You can’t see it, you can’t hear it, but, you can feel it. A true hospitality experience How comfortable guests feel during their stay is essential to a hotel’s reputation yet at the same time hotel owners must consider how much energy in operational cost they are willing to take on. LG HVAC solution is the answer to the problem.

Hotelier & Hospitality Design

Hotel lobbies are large spaces with high ceilings that require year round availability of heating cooling and ventilation LG ducted or cassette fan coils with HRV cool heat and ventilate large spaces effectively making comfort more accessible than ever before.


When guests checking LG AC control activate the air conditioner in the room creating the perfect climate by the time they walk in the door. Guest rooms are where people really want to feel relaxed and comfortable. LG provides a total solution for guest rooms to meet the best quality of comfort and energy saving ceiling concealed duct with Heat Recovery Ventilation provide a constant stream of fresh air to ventilate the room and maintain optimum temperature thanks to LG multi V smart load control. The low noise indoor unit in the guest room has been designed to be as quiet as possible for maximum comfort. LG control interface displays temperature humidity in comfort levels with the design that easy to read and control. On Demand the LG Multi V™ heat recovery system channels the indoor unit excess heat to the Hydro Kit system generating water temperatures of up to 80 degrees Celsius to be used to heat indoor pool, or hot water consumption in guest rooms and kitchens without increasing energy used for the heat recovery system which allows simultaneous independent heating and Cooling by moving heat energy from one area to another. To be able to effectively manage extensive and complex HVAC system LG Controls provide the ideal solution with its Touch Central Control to manage not only the HVAC but also other ancillary hotel components such elevators, pumps, lights etc to save and control energy consumptions and maintenance locally and remotely. LG central control system provides a variety of Solutions saving running costs and efficient energy control, the peak wattage function limit peak energy usage by controlling indoor units they can also set schedules in

Extensive range and styles of indoor units and Heat Recovery Ventilation

Heat recovery system with hydro kit using wasted heat from indoor units and generate hot water.

advance for certain times. Its energy management enables monitoring all operational details in power consumption visual Navigation show current operation status on floor plan in one view controller can be easily accessible via smartphone for your convenience moreover improve building management system connection makes the LG control solution compatible with existing building management systems. Also for hotels and resorts which are located near beaches the world’s only LG Ocean Black paint technology prevents corrosion of outdoor unit due to salty sea breeze for exceptional durability and long lasting performance. LG HVAC equipment distributed and extensively supported by Space Air 37 years experience in distributing air conditioning equipment since 1980 supported by un-matched accumulated data of over 22 GB supports the product through Architects, Specifiers, Contractors, Facility & Maintenance companies with design assistance, specifications, after sale support, logistics, spare parts and on/off site support to all customers from Guildford and Bristol sales offices.

Contact us on 01484 478 715, or visit our website


Aesthetic design You no longer need to be told what your air conditioner should look like. With LG’s revolutionary ARTCOOL Gallery, you can change the look of your air conditioner to whatever you want.

Air conditioning is a system for controlling the humidity, ventilation, and temperature in a building.

Choose your own design cover

Stylish design solution for all applications. Residential, Commercial, Retail, Office complex, Hotels, Health Centres, Hospitals. ( 01483 478 715 * 8

Space Air Ltd - Official distributor of LG Electronics

Banquette Seating Woodhouse Contract Furnishers are a family-run company established since 1972. Banquette booths and bar seating are just some of the products designed, manufactured and installed by Woodhouse Contract Furnishers. Seating Woodhouse Contract Furnishers operate countrywide delivering a unique service tailored to their clients’ exact specifications. Each project is individually designed paying particular attention to the customers ideas and requirements. Combinations of traditional furniture and custom built booths can be combined to reflect todays’ contemporary design requirements

Hotelier & Hospitality Design

“We are a family run business, established since 1972, supplying a design, manufacture and installation service of bespoke seating and contract furniture to the leisure industry. We also offer a refurbishment and re-upholstering service to bars and restaurants throughout the UK”


Tub Chairs & Cubes


Aimed primarily at the contemporary end of the market, the tub chairs can be combined with free standing or custom fitted booths to deliver flexible seating combinations to satisfy a modern lifestyle. You can choose from the samples shown here or you might prefer to upholster your chairs in a unique material. We can accommodate all requirements.

The Woodhouse Contact Furnishers choice of chairs range from the modern to traditional. All chairs are made from solid beech, are screwed and dowled and can be finished in a range of finished. Upholstered seats can be provided and finished in customers own choice of material.

Contractors Stools The Woodhouse Contract Furnishers choice of stools range from modern to traditional. All Stools are made from solid beech, are screwed and dowled and can be finished in a range of finishes. Upholstered seats can be provided and finished in customers own choice of material.

Tables The Woodhouse Contract Furnishers choice of tables range from modern to traditional. All tables are made from solid beech, are screwed and dowled and can be finished in a range of finishes. Table tops come in three materials: Ash MDF, Solid Ash and Solid Beech and can be cut with seven different profiles

• T.R.E. • Square Edge • Scallop • Painted Edge

• D.B.S. • Incut • Bull Nose • Wood Finishes

All items of furniture can be stained in any of the finishes listed here: • Dark/Rich Mahogany • Repro Mahogany • Golden Oak • Antique Pine • Natural Mahogany

• Rosewood • Dark Oak • Walnut • Brown Mahogany • Medium Oak • Jacobean • Yew

For technical reasons connected with the litho printing process, these colours are representative only.

Contacts Please contact us at the address below or submit the enquiry form. We value your custom and promise that none of your details will be passed on to other parties. T: 0109 565879 E: W: Woodhouse Contract Furnishers, Todwick Road Industrial Estate, Dinnington, Sheffield, S25 3SH

Hotelier & Hospitality Design



Checkmate Fire offer the most comprehensive range of passive fire protection services in the market. We are fully third party accredited for all our services. We are founder members of the BRE/LPCB passive fire protection installer scheme, which started in 2007. Adding ISO 9001, 14001 and 18001 accreditations in 2017 provides a further layer of credibility to our overall business operations. This demonstrates our on-going passion and investment in improving standards.

Hotelier & Hospitality Design

We operate as two divisions;


Compliance providing inspection & other consultancy services

Solutions for 3rd Party Accredited installations, including BRe accredited Fire resistant Glazing, glazed partition walls and doors.

We work with Construction and FM companies, specifiers, building owners, facilities managers, landlords… anyone responsible or involved in fire safety in a wide range of buildings nationwide. Whether you provide or design new builds are responsible for existing properties or fire risk assessments, we can help. That’s the Checkmate Fire promise. For more information visit and

The GiG Pro 15 is an automated cocktail station that can be placed on or integrated into any bar counter. Controlled by a tablet, each cocktail can be dispensed in an average of 5 seconds with exact portions every time. The juices and purees can be connected through a bag in box system with the spirits connected by the bottle. In the app, you’ll find more than 75 cocktail recipes with detailed outlining how to prepare the best international cocktails. You can edit these or add your own twist to a classic. With GiG 15 Pro back-end software you can track your sales by product and cocktail. The software also gives you a full variance report with live tracking including profit per cocktail. Come visit us at PUB 18 stand number 45

Hotelier & Hospitality Design


Equipline takes a glimpse

foodservice market and explores As a nationwide commercial catering equipment Distributor we have been able to maximise opportunities and capture some major concerns of foodservice operators through personal contact with customers either by visits, or conversations while attending our relaxed Open Kitchen Live events. These were ultimately distilled to the same fear: “loss of customers”.

There are multiple reasons to be fearful: loss of customers can be the result of many, complex, factors: the following were the foremost areas of concern:

The customer invested in the system including a Nieco automated conveyor char broiler, an Antunes ‘Cheese Melter’ and a VCT Hi-Speed Vertical Contact toaster for toasting their buns - their burgers sell at a whopping £14.75each.

Seeing is Believing! See Left for comparison of customers’ fresh burger cooked on Nieco conveyor char-broiler in 3.45 mins vs cooked on customers’ own chargrill in 8 minutes (cooked by its own Chef) to same internal temperatures

Shortages of skilled staff can probably be attributed to most of the fears outlined above plus the further fear of a reduced pool of potential employees. To harness lesser skilled staff savvy Operators have been investing in the latest technological advances unsurprising from large chains with very deep pockets.

10/12 second drop - its auxiliary heaters ensure super-hot buns

keep up with competitors

• How to offer wider day-part appeal to generate sales during quiet hours

• How to speed up service at peak times,

particularly during precious short lunch periods

• How to maintain quality when trying to speed up cooking/re-heating/Hot Hold processes

Hotelier & Hospitality Design

One (smaller) customer visited Equip Line’s Live Kitchen intent on speeding up service by introducing a Hot Grab & Go. The interactive live demonstration proved that we could simplify the system, significantly speed up their production process, and enhance its product.

See right for one of our companion pieces for the Nieco Broiler - Hi-Speed Vertical C o n t a c t To a s t e r VCT2000 – never proven by us but said to toast around 750 buns per hour – all we know for a fact is that in continuous production a single person cannot feed the unit fast enough!

• How to stay ahead of – or at least


One result of automated technology is BK, a major in every sense, uses conveyorised char broiling platforms worldwide to cook its burgers.

Interestingly, smart smaller start-up companies ‘bit the bullet’ and made substantial investments in equipment and so evaded several threats by either increasing their ability to employ unskilled staff, or enhancing or preserving their brands’ product consistency and quality into the foreseeable future.

Automation ticked all ’fear’ boxes for 3 Ethnic Operators. Visiting from the North East each were seeking a solution that would release them from the tyranny of char-griddles dogged by a lack of skilled staff, and to improve product consistency and temperature control.

at deepening fears within the means of minimising them. They brought their own products - spiced Burgers, marinated Chicken Tikka, marinated cubed lamb, spiced minced lamb kebabs, whole muscle marinated chicken breasts, a variety of mixed vegetables - to the Live Kitchen and tested the Nieco conveyor charbroiler:

Our team quickly established optimum temperature and belt speeds and produced each product to consistent core temperatures and an authentic finish comparable with that of a tandoor. All 3 invested to speed up their production, achieve product consistency, and easily train lesser-skilled staff to use this simple automated system. Sometimes Hot Holding is the answer to speeding up service and many customers use the visual attraction offered by presenting products in Hot MultiDeck display units.

Can’t ignore retail sector giants such as Tesco, Waitrose, Morrison’s, which primarily sell cooked Chickens, and passing their rigorous design standard testing processes acts as a testament to the efficiency of equipment, in this case Fri-Jado Hot Multi-Deck units.

Says Equip Line MD, Jacki Walker: “Our experience proves these innovative technologies are not just for major operators, but are equally applicable to small and independent operators. We have really enjoyed being challenged this past year, and look forward to working with customers to develop solutions to their specific challenges in 2018”.

A ‘Grab & Go’ is not just for Chickens! These household name retailers, together with many high street icons including Pret A Manger, Greggs, Itsu, Abokado, and many more are all further testament to the efficiency of the units when holding a great diversity of products. A few examples includes Soups, one-pot Stews, porridge, pastries & pies, hot sandwiches, - and not to forget Wraps which actually started the craze! All offer their customers high quality products held at correct legal temperatures that they can literally just Grab ‘n’ Go.

Hotelier & Hospitality Design

A ‘Grab & Go’ system is a real time-saving boon to time-poor customers who just want to run into your store, grab their favourite lunch, pay and go!



he commercial kitchen of any hotel or inn can soon eat up energy when catering for guests and diners’ needs, but bottom-line profitability can be significantly improved through a wise choice of catering equipment, according to leading supplier, Euro Catering.

Reducing energy costs was a key driver of the buying decisions at four of its historic former coaching inns – the Three Swans in Market Harborough, the Golden Fleece Hotel, Eatery and Coffee House in Thirsk, the King’s Head in Richmond, North Yorkshire and the Three Swans Hotel, Hungerford.

Euro Catering has seen the energy costs of many of its hospitality-sector clients tumble, following the installation of energy-efficient equipment recommended as being capable of achieving, and even exceeding, their energy-saving goals.

The Coaching Inn Group opted for energy-efficient Palux Topline Twingo suites – compact, heavy-duty equipment with operating controls either side, enabling chefs to work more flexibly.

Hotelier & Hospitality Design

The biggest winners have opted for Germanmanufactured Palux bespoke and modular cooklines. These accommodate a variety of energyefficient countertops and bases, including induction units, vario pans, planchas, bratt pans, fryers, griddles, pasta boilers, combi-ovens and even refrigerated base units.


Wise Kitchen Equipment Choice Underpins Hotel Group’s Energy Savings

These beautifully engineered and long-lasting suites can reduce energy costs by 80%. Individual components can be swapped, should a change of menu necessitate new equipment, whilst a patented joining system safely locks appliances together and prevents food or liquid falling between units, making cleaning super-easy. These energy-efficient suites were the choice of the Boston-based, quality-driven Coaching Inn Group, which currently has 14 hotels nationwide and ambitions to have a 25-hotel portfolio.

The positive impact on energy costs has rewarded the faith placed in Palux. A small additional investment in this brand has allowed the Coaching Inn Group to save, on average, £8000 per site per year, in gas consumption alone. Kitchen staff enjoy cooler working conditions thanks to induction cooking and reduced heat has to be beneficial for the fabric of buildings that have, in some cases, graced their market towns since the 16th century. Kevin Charity, CEO of The Coaching Inn Group, says: “We are delighted with the energy savings we have made within our commercial kitchens and with the premium-brand equipment that has enabled us to showcase our food to best effect. This equipment has many benefits and we are extremely impressed with the advice Euro Catering provided.” More equipment information is at whilst The Coaching Inn Group’s hotels can be viewed at

RINGTONS BEVERAGES FOR BUSINESS ffering everything from coffee and tea blended and packed in its own UK facilities, to traditional and state-of-the art coffee equipment, barista training, café design and a private label packing service. Controlling its own supply chain means Ringtons is able to source the finest coffee beans and tea leaves, blend or roast to perfection and deliver coffee and tea straight to customers throughout the UK – making sure they enjoy the freshest hot drinks possible!

• 4,500 Ringtons drinks are

• • •

Rwandan 1,000 Hills bean coffee

• Single origin coffee sourced from the 1,000 Hills Farm in Rwanda

• 100% washed bourbon Arabica beans

• A balanced flavour with

notes of citrus zest, milk chocolate and dried fruit

• Ideal as a black coffee but can also be enjoyed with milk

Triple Certified Espresso Bean

Fast facts:

Introducing Ringtons brand new coffees

produced every minute that’s 270,000 an hour and over 45million a week! Ringtons factory can produce over 1 million kilos of coffee every year – that’s 1 million cups of coffee Ringtons blend enough tea every year to make over 320 million cups of Ringtons tea every year Over 2,500 people have taken part in Ringtons barista training in the last 12 months alone Ringtons’ stringent sourcing policy means we buy from accredited coffee suppliers who meet our quality and ethical requirements and we buy directly from tea estates, many of whom we’ve worked with for decades

• Made using 100% high quality Arabica beans sourced from Central America

• Accredited by the Soil Association, UTZ and the Fairtrade Foundation

• Notes of chocolate, dried fruit, brown sugar and spice

• Texture works well both on its own and with milk

Ringtons Blend No.1 Espresso Bean

• Stunning blend of 100% Arabica

high quality speciality grade beans

• Made from a carefully crafted recipe

• Berry and dried fruit tones with

notes of chocolate and liquorice

• A light and complex drinking experience

Book a free coffee consultation with a Beverages for Business coffee expert and receive a free sample of one of the new blends.

To claim this offer, email your contact details to or call 0800 046 1444. Offer subject to geographical location. To find out more about Ringtons coffee division go to

Hotelier & Hospitality Design


Ringtons Beverages for Business division supplies thousands of customers from every business arena.


Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy. The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR., +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224

Hotelier & Hospitality Design



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via or visit our website

LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on to see our full range, or telephone our dedicated sales team on 01949 862920. Email:

Business Directory

The company was the first to develop and make a solely glass and aluminium structure and is the Royal Horticultural Society’s recommended aluminium greenhouse and glasshouse supplier. All Hartley Botanic’s glasshouses and greenhouses are handmade to match customers’ specific growing needs and requirements using the finest materials and representing the highest level of engineering design

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR. 01952 585828

For more information go to:

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

01480 811 000

Hotelier & Hospitality Design

Celebrating its 80th Anniversary this year, Hartley Botanic is one of the UK’s oldest and most trusted greenhouse and glasshouse manufacturers.


Business Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446


Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Hotelier & Hospitality Design 48

Cuisine Quip +44 (0) 118 957 1344

Tableware +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777

Kimbo +44 (0) 208 987 9070



FRIMA +44 (0)845 680 3981

Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Coffee Services +44 (0) 843 289 2109

Jura +44 (0) 800 552 5527

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website or in person at our huge premises in the countryside. 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181

Grahame Gardner

Workwear solutions for all hospitality environments.

From the more classical uniforms, through to modern, bright and fully bespoke garments that push the boundaries of uniform and workwear design, Grahame Gardner prides itself on our ability to capture an organisation’s brand and personality ensuring that any team stands out from the crowd and is a true representation of their business and culture. The Grahame Gardner collections offer extensive ranges of sophisticated workwear of the highest quality and standard. Synonymous with style and innovation our exclusive ranges are ideal for organisations seeking to create a luxurious identity for staff and enhance their brand by providing customisable uniforms throughout the entire property; from management, front of house, concierge and spa staff to housekeeping, kitchen, bar, restaurant and banqueting teams through to your maintenance and gardening staff – we cater for all departments. With a vast range of choice, style and extensive colour palettes we also offer fully customisable garments from our Vitality, Advance and GFORCE Corporate ranges. Our collections present an exceptional range

of flattering and stylish workwear solutions ideal for the Hotel, Spa and Hospitality environments. Combining style and comfort with practicality and form, our design options and in-house embroidery services will help bring your organisations’ professional identity to life through quality, innovative garments. From initial consultancy through to a presentation of options, we work closely with you to ensure the garments, designs and styles are perfectly suited to your establishment all with a FREE design service to ensure we work as part of your team to deliver exactly what you need. Gemma Puffer, head of marketing at Grahame Gardner, said: “We offer one of the largest ranges of workwear in the UK, providing garments in a wide variety of colours, styles and sizes, using the latest fabrics and printing technologies to meet any company’s individual requirements. “We ensure every item is made to the highest quality and offers both style and comfort – something that’s vital not only for the wearer during the busy working day, but crucial when it comes to making a great first impression on the customer.” For more information please contact Grahame Gardner on:

Hotelier & Hospitality Design


ombining more than a century of industry experience with the latest innovations in fabric, design and manufacturing, Grahame Gardner is positioned at the forefront of helping businesses across a variety of different sectors meet their workwear needs.


Hotelier & Hospitality Design