Hotelier & Hospitality Design - July 2019

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July 2019: Hotel Openings & Refurbishments, Hospitality Technology, Outdoor‌

Hotelier & Hospitality Design


Hotel Indigo Manchester

Shortlisted For Best Hotel Of The Year in the Manchester Awards 2019

Hotelier & Hospitality Design

Hotel Indigo Manchester - Victoria Station has been shortlisted in the Best Hotel of the Year category, at the Manchester Awards 2019



ituated at the gateway to the Northern Quarter, Hotel Indigo Manchester Victoria Station houses 187 stylish guest rooms, including 6 balcony suites with impressive views overlooking Manchester and Mamucium Restaurant and Bar, led by Executive Chef Andrew Green. The second, annual Manchester Awards aims to recognise everything that makes Manchester great, from outstanding restaurants, bars and pubs, museums, live music venues, hotels and shopping centres. The shortlist in the Best Hotel of the Year category follows a high number of nominations from the Manchester Awards’ public vote.

James McDevitt, General Manager at Hotel Indigo Manchester - Victoria Station said: “We are absolutely delighted to have been shortlisted in the Best Hotel of the Year category. The reception we’ve had since opening has been so overwhelmingly positive and we’re proud to have established ourselves as a leading hotel in the city, which provides exceptional accommodation alongside a thriving restaurant and bar. Hotel Indigo Manchester – Victoria Station pays homage to Manchester’s industrial past, offering guests modern luxury and style. The restaurant, Mamucium is led by acclaimed chef Andrew Green. Named after the Roman fort that `was the birthplace of modern Manchester; Mamucium Restaurant and Bar has an impressive and northern-inspired offering. For more information click here.

Contents July 2019

Hotel Openings & Refurbishments Hospitality Technology Outdoor Recommended Suppliers

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Contact Us Dean Little

Publication Manager 01843 570940

Jodie Little


O Acc 14 re 64 dit 4- ed 1 Le to ve l5

Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Publishing Director 01843 595818

Anthony Field

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Harrison Transforms Iconic St Austell Brewery Pub


ulti-discipline brand design consultancy, Harrison, has overhauled popular Cornwall pub, The Oystercatcher. The extensive twoyear project combined new branding, integrated interior design and architecture to deliver a contemporary look and feel that highlights the venue’s stunning views of Polzeath Beach – one of Cornwall’s most renowned surfing destinations.

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With a new expansive extension, the St Austell Breweryowned The Oystercatcher, which stands on top of the Polzeath village hill, now boasts a large-scale glazed frontage, which has tripled the internal covers, and frames stunning panoramic views of the beach and surrounding countryside. The massive extension has not only enlarged the dining space, but also allowed for the creation of an external seating area.


Inspired by natural materials, the surfing ties of the area and the nearby beach, the Harrison team have created a space that brings in light, and a current finish that works seamlessly with the original building structure. With an extension of space into the dining area, The Oystercatcher is now able to maximise its food offering and with more floor space, increase the profit opportunity of the already popular bar. Kevin Grima, Creative Director, Harrison, comments: “We were tasked by the team at St Austell Brewery to help update The Oystercatcher and also to look at ways to expand the outside space – keeping in mind the importance of any changes to help escalate the profitability of the venue. “We wanted to bring in elements of nature, surfing (the bar is in a surfing hotspot) and the beach, but of course didn’t wanted to create anything overly themed. The main challenge was to ensure that we updated the space but didn’t create a

disconnect between the atmosphere vibe of the bar and the rest of The Oystercatcher building – which is also a hotel. We are extremely happy with the final design, and it feels like The Oystercatcher now has a fitting look and feel to match its incredible bar view.” Steve Worrall, Retail Director, St Austell Brewery says: “We’re delighted with the finished results of the Oystercatcher’s refurbishment and extension. Harrison have delivered an iconic venue – in keeping with its unrivalled views of Polzeath coastline - that perfectly fits with our initial brief.” Harrison’s work with The Oystercatcher also included the inception of a new logo and branding, which now boldly unifies signage, menus and staff uniforms. The Oystercatcher is open now and joins the Harrison family portfolio of work which spans across design, strategic thinking, insights, demographics and trend analysis with intelligent storytelling.

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Hotel Openings & Refurbishments

Sloane Place Hotel opens revealing eclectic décor by JSJ Design

A new 27 room hotel and café bar opens in the heart of Chelsea

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Officially opening on 4 June, Sloane Place is a 27-bedroom boutique hotel, café-bar and restaurant adjoining The Sloane Club in Chelsea, London.


Hospitality interior design studio, JSJ Design were hired by Queensway, who acquired The Sloane Club in 2017. The large five-storey redbrick Victorian building has been remodelled and divided to create a separate venture, with work on project beginning in February 2018. From the original building, around 30 bedrooms were allocated for the hotel, alongside smaller underutilised meeting rooms. Led by JSJ

Design, the space was remodelled, renovated and refurbished, creating 15 bedrooms with en-suite bathrooms, 13 luxury suites, a multifunctional café-bar-restaurant and lower ground floor bar. The 50-seat café-bar required extensive structural works to open up the space, making it more accessible for guests and local clientele alike. The interior design scheme combines bold teals,timber panelling, glass and brass, maximising light and space. JSJ Designer, Simeon Thompson was required to maximise the space and create an inviting modern

Hotel Openings & Refurbishments

With the combination of informal décor and an all-day dining menu courtesy of Executive Chef Bernhard Mayer (formerly The Savoy, Four Seasons Park Lane Hotel), guests and patrons are encouraged to relax and extend their stay.

Food is also served in the lower ground floor cocktail bar, plans for which were confirmed part-way into the initial project. With an evolving concept, it’s a light, bright space for guests to relax and enjoy an all-day dwelling experience. Seating up to 50 guests, the cocktail bar acts as a continuation of the ground floor café-bar with elements of the décor following through but with added opulence. The stunning high-gloss fluted timber panelled bar is copper topped and backed with antiqued mirrors. The bar also boastsdentils and a vaulted dining area with faceted-glass hanging pendant lighting. The interior décor and evolution of the Sloane Place brand work together harmoniously, with handdrawn Broom bush designs featuring within the décor across the three main areas and in the new logo. This is a nod to the heritage of the area; for centuries the Broom bush grew in abundance on site and features at the top of the Kensington and Chelsea coat of arms. The hotel bedrooms fall into three categories: Cosy (14-17 sqm), Classic (18 sqm) and Suite (38 sqm). All boast en-suite bathrooms, comfortable Hypnos beds, WiFi, mini kettles and Nespresso machines and a small writing desk. Bedroom décor consists of warm grey timber panelling to evoke a sense of warmth and comfort, complimented by luxury statement blue and yellow fabrics. All furniture items are bespoke, with high gloss light-reflecting surfaces, designed to make the best use of space. Overall the design, décor and concept promise a luxury venue for guests and the general public to feel welcome to enjoy from day to night. For more information visit or

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scheme that reflects the locality. He said:“The concept for the café-bar evolved to become a venue in its own right, with short backed seats and clever use of colour, soft eclectic furniture to create an open, sociable space. In the décor, we’ve combined hints of luxury, with elements of nature in a nod to Chelsea past and present.”


Hotel Openings & Refurbishments

Hotel Das Tyrol, Vienna, Austria

30 rooms from £133 per night

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Small Luxury Hotels of the World™ Announces latest European member hotels


Small Luxury Hotels of the World’s (SLH) three latest hotel joiners are the epitome of European elegance. Indulge in a curated art hotel in the heart of Vienna, relax in a 15th century villa set amongst the rolling hills of the Tuscan countryside, or choose a Roman holiday fit for wine or culture aficionados. Whatever destination you might plan to visit, these new SLH properties are ready to welcome you this summer.

Following an extensive refurbishment, Hotel Das Tyrol is an elegant hotel that puts you at the heart of the action in Vienna. The walls of this luxury boutique hotel are adorned by an impressive collection of original Viennese and contemporary international artworks. In harmony with Das Tyrol’s shared spaces, the bedrooms blend natural lighting with sophisticated comfort. Softer tones of taupe and gold offset bright artwork on the walls and richly-textured rugs. The hotel rooms even have state of the art Dyson hairdryers for pampering yourself. Recharge in walk-in showers or marble baths, then climb into king size beds with Treca mattresses. Das Tyrol’s

heart-of-the-action location is certainly the star of the show. Situated on Vienna’s longest pedestrian street, Mariahilfer Strasse, and located directly opposite MuseumsQuartier, this hotel makes sightseeing and shopping easy. Take in fine art at the Leopold Museum or contemporary masterpieces at Mumok. Wander around Vienna’s famous Naschmarkt for vintage wares and delicious food. SLH Insider Tip: Entering the private spa at Das Tyrol feels like stepping into an exotic world. The centrepiece is a huge saltwater aquarium with tropical fish. Relax on therapy loungers or refresh in the spacious gold-tiled showers.

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Hotel Openings & Refurbishments


Hotel Openings & Refurbishments

Il Salviatino, Florence, Italy

44 rooms from £424 per night

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Tucked away in the rolling Tuscan countryside is where you will find Il Salviatino. Boasting 12.5 acres of private parkland, this beautifully restored 15th-century villa sits on the site of a 1st-century Roman fortress, and is a quintessential piece of Renaissance splendor turned elegant boutique hotel. Each of the rooms and suites are unique masterpieces, brimming with authentic, artisan character and original artworks – including marble fireplaces and 19th century frescoes. Find a relaxing spot on the terrace under the wooden arches, cool down in the doubletiered swimming pool, or indulge your mind and body with treatments at La Spa. Look forward to feasting


on local Tuscan specialties, expertly crafted by the Executive Chef and served in various spots around the hotel grounds. Featuring a seasonal menu, many of the ingredients are indigenous to Tuscany and grown in the hotel’s organic garden. Quiet evenings call for settling down with an antique book in the wooden-paneled library, softly lit by silver candelabras. Or, when visiting in summer, the Giardino Del Gusto treats guest to music, wine and cocktails. SLH Insider Tip: The effortless hospitality of Il Salviatino also extends to their team arranging bespoke experiences, including truffle hunts in the secret backyard forest of the hotel.

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Hotel Openings & Refurbishments


Hotel Openings & Refurbishments

Hotel De’ Ricci, Rome, Italy 8 rooms from £214

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With a style that recalls the dolce vita heyday of the 1940s, Hotel De’ Ricci is a place where you can sip a Negroni on a velvet chair in the softly-lit Charade Bar. And when you want to explore, the enchanting Regola Rione quarter is right at your doorstep. Start the day with a punchy espresso and Hotel De’ Ricci’s signature champagne breakfast in the privacy of your room. From the hotel you can stroll to major landmarks including Via Giulia, Piazza Navona, the Colosseum and Vatican City. Then, when your feet get tired, return to the peace and quiet of Hotel De’ Ricci. Each of its suites boasts a luxurious


king size bed, with parquet floors and Italianate frescoes adding sophisticated touches. The hotel’s vintage theme is continued in ‘40s-style furniture, black bathroom tiles and retro sinks. Some rooms come with a balcony and all of them have a surprise – a small private wine cellar. SLH Insider Tip: An ideal place for wine lovers, this boutique hotel has professional sommeliers on its staff and an incredibly wellstocked wine cellar. But its taste for vintage goes further than its 1,500 labels. For the ultimate wine experience, let the staff arrange a private tasting – or even a wine tour for a more tailored-made stay.

Hotel Openings & Refurbishments

And in other news... Lydmar Hotel unveils newly refurbished interiors – Stockholm, Sweden In conjunction with Lydmar Hotel’s 10year anniversary, the hotel has received an extensive makeover for all 46 hotel rooms and common areas by interior design studio Nude Ateljé. The makeover was completed gradually taking one floor at a time whilst keeping the rest of the hotel open for business. The new style shows an eclectic approach in a mix of personally customized designs combined with selected pieces. Several of the pieces in the hotel are one-off items designed by Eva-Lotta Axelsson of Nude Ateljé and carefully handmade to the highest quality in order to create spaces with a unique, personal and inspiring feeling.

This summer marks ten years since the first ever golf ball was struck on Rockliffe Hall’s brand-new championship golf course. To celebrate, the five-star resort is holding a golf day hosted by Ronan Rafferty. On Sunday 30th June, the special golf day will start with a full English breakfast in The Clubhouse. Guests will then join seven-time European Tour winner, 1989 European Tour Order of Merit winner and member of the winning Ryder Cup Team in the same year, Ronan Rafferty, for a 45-minute golf clinic. This will be followed by a round of golf with on-course beat the pro (Ronan), longest drive and nearest the pin competitions. Once everyone has returned to The Clubhouse there will be a BBQ dinner and a Q&A session with Ronan. Every golfer will also receive a limited edition ‘10 Year Anniversary’ goody bag. The price is £450 per team of four.

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Celebrate ten years of Rockliffe Hall Golf with Ronan Rafferty – Durham, UK


Hotel Openings & Refurbishments

The alex – Santikos Collection’s new property on the Athens Riviera Santikos Collection is thrilled to open ‘The Alex’, their brand-NEW property for 2019 today, in the bustling port city of Piraeus on the Athens Riviera, just 15 minutes from the city centre.

Perched on Kastella’s Hill, the hotel overlooks the little harbour of Microlimano, lined with fishing boats, yachts and a host of bars and restaurants including the Michelinstarred Varoulko. Piraeus is one of the oldest parts of Attica and is currently going through a revival and surge in popularity. Back in the day, it was a favourite spot for people like Onassis, Kallas, Niarchos, and Kennedy and the dream of late shipping magnate Aristotelis Onassis was to create ‘Monte Kastella’ an international business & tourism centre, is finally becoming a reality. The area was also the inspiration for some of the most famous Greek artists including Tsarouchis, Eggonopoulos, Grammatopoulos & Fasianos.

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‘The Alex’ is the Santikos Collection’s first city hotel and fifth property within the portfolio, joining Marpunta Resort on the island of Alonnisos, Santikos Mansion in the Pelion region and the Aegean Suites & Princess, both located on Skiathos.


Katerina Santikou, Business Development Director for the Santikos Collection comments ‘we’re hugely excited that our first city hotel is opening today. Location is everything and we’ve found the perfect spot with 180-degree views of the Athens Coast. We’re are thrilled that our vision of creating a simple, minimalist yet luxurious, laidback space that will attract a young professional, local and international audience has become a reality. The

communal spaces are lively and vibrant, and visitors can choose between cultural day trips to Athens or islands such as Hydra & Spetses’. The property is home to 34 rooms and suites offering stunning, far reaching views of the Athens Riviera, Stavros Niarchos and the Acropolis. There is a strong focus on food with two dining options for guests – THE BOTANIST, a charming café & bistro area located on the ground floor is the perfect spot for guests to work, mingle and relax whilst the property’s USP is NEST, the rooftop restaurant and bar serving authentic Greek cuisine with a modern twist accompanied by breath-taking views of the Athenian Riviera including Faliron Bay, the Saronic Gulf and Mount Parnitha.

The Stavros Niarchos Foundation Cultural Centre (SNFCC) is just 10 minutes from the hotel. The first of its kind, the $861m SNFCC was completed in 2016 and is a world-class cultural, educational and recreational urban complex. Located in the Stavros Niarchos Park, it includes new facilities for the National Library of Greece and the Greek National Opera and is one of the world’s most sustainable building complexes of its size. Getting into the centre of Athens for the day to visit the Acropolis and the National Museum of Contemporary Art and is quick and easy, and from Piraeus, it’s also just as easy to head out and visit nearby islands such as Spetsis and Hydra, just 1hr by hydrofoil. Nightly rates start from £110

Hotel Openings & Refurbishments

LHG gets green light for further regeneration of Crystal Palace’s historic Queens Hotel

Designed by Assael Architecture, the development will see the hotel expand from its current capacity of 331 rooms to 495 (with 265 new hotel rooms, and 230 retained existing rooms), a big increase in car parking spaces to 207 (including 13 van spaces), new coach parking facilities, retention of locally listed buildings and the continued part retention of the historic Mews building to the rear of the hotel. The development will also see the re-cladding of the dated 1970s block to the rear of the site. The refurbishment and enhancement of the hotel which is a short walk from Crystal Palace Park and the neighbourhood centre with its attractive shops, cafes and cinema - will create 100 new London Living Wage jobs with priority for local residents. It will also see an estimated boost of £2.3 million per annum to the local economy and contribute £2.1m of Community Infrastructure Levy funding for local health services, parks improvements, roads and education.

Meher Nawab, CEO of LHG: “Our plans will significantly improve the hotel accommodation, enhance the building’s most important heritage assets, provide new facilities and create additional employment opportunities for local people. Queens Hotel is a great asset for Crystal Palace, and our scheme will enable its much-needed modernisation and upgrading. We have taken on board comments made by local residents and businesses throughout the application process. The scheme we are pleased has now been agreed reduces the massing of the development at the rear of the site compared to earlier versions and provides additional car parking. The proposals will remove and alter some of the unattractive modern additions to the building and will enhance the Conservation Area within which the site is located.” Simon Pitt, Director at Assael Architecture added: “We’re delighted that our design for Queens Hotel has been given the go ahead. The architectural design and composition will see the historic building refurbished and given an economically sustainable future through the redevelopment of the rest of the site, whilst improving its relationship to the conservation area and providing modern purpose-built hotel accommodation.” Work to the hotel which has recently had a multi-million pound refurbishment is due to commence in 2020.

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eading London hotel operator and developer LHG (London Hotel Group) has secured planning permission on appeal for major additional enhancements to Crystal Palace’s historic Best Western London Queens Crystal Palace Hotel which will transform the hotel whilst preserving and strengthening the local heritage and townscape.


ALOFT HOTELS MAKES ITS DEBUT IN THE IRISH CAPITAL FAMED FOR ITS LIVE MUSIC SCENE Aloft Dublin City is set to shake up the hotel scene in one of Dublin’s most historic and vibrant quarters


arriott International today announced the official opening of the design-led Aloft Dublin City, the first Aloft hotel to open in Ireland. The hotel is located in the Blackpitts area of Dublin’s Liberties, one of the capital’s most dynamic quarters. The Liberties is rich with heritage, formerly a trading site of textiles; fast forward and this rejuvenated district is the thriving home to media and tech hubs as well as Dublin’s top visitor attractions.

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“As a brand for music lovers and music makers, we are so excited to debut Aloft Hotels in Dublin, the city that shares our passion for live music. From the buskers on Grafton Street to shows in the National Concert Hall, the live music experience in Dublin is a special one and we can’t wait to add to the city’s buzzing night-time scene by inviting emerging artists to take the stage at our Live At Aloft series,” said John Licence, Vice President Premium and Select Brands, Europe at Marriott International.


With its vibrant design and always-on public spaces, Aloft Dublin City brings a new beat to the city and bold approach to the guest experience. The brand’s signature W XYZ® bar anchors the social scene on the seventh floor with striking panoramic views of the city - from sky-piercing mountains to famous hotspots including the Guinness Storehouse and St Patrick’s Cathedral. Guests and locals can grab a drink at the W XYZ® bar and enjoy Live at Aloft, the brand’s music programme that showcases intimate, acoustic performances and backstage moments with some of the hottest emerging artists. For those looking to replenish or chill out, the Re:mix SM lounge boasts a loft-like vibe with flowing open areas and grab-and-go food options at Re:fuel by Aloft SM , the 24/7 pantry. Each of the 202 spacious guestrooms and suites feature Aloft’s ultra-comfortable plush beds, complete with headboards designed by local Dublin Artist, Sketchy; custom amenities by Bliss® Spa; fast & free Wi-Fi; and 49-inch televisions linked to a Plug & Play connectivity panel. Aloft Dublin City features Mobile Key — the industry-first keyless entry system that enables guests to use their smartphone or Apple watch as a room key. Additional amenities include the Re:chargeSM fitness center, and meeting facilities equipped with state-of-the-art A/V equipment and fast and free WiFi. Let’s get social. Follow our Instagram @aloftdublincity For more information, click here

Hyatt unveils plans for Europe’s first Alila branded resort Hyatt Hotels Corporation has announced that a Hyatt affiliate has entered into a management agreement with Resort 4 SA for Europe’s first Alila branded resort. we are thrilled to announce plans for the first Alila property in Europe. The region of La Gruyère with its medieval Gruyères town is a great location for a brand that embodies a contemporary expression of centuries-old traditions.

Alila La Gruyère will be a luxury destination resort offering a high-end golf course with expansive views and an authentic wellness retreat, enhancing Hyatt’s lifestyle and wellbeing offerings for guests. With 85 rooms and 27 residences, the resort is set to open in 2023, marking a significant growth milestone for Hyatt since the Alila brand integrated into the Hyatt portfolio in late 2018. Hyatt regional vice president of development for Europe, Guido Friedrich, said: “Following the recent acquisition of Two Roads Hospitality,

“Moreover, the Alila brand offers tremendous potential for growth in Europe by responding to the increasing trend of eco-tourism and wellness travel. We also know that well-travelled guests are looking to make impactful connections, and the Alila brand caters to this demand by crafting rare and intimate experiences,” he added. Alila La Gruyère will be located in Pontla-Ville in the district of La Gruyère, which belongs to the Canton of Fribourg in western Switzerland. La Gruyère is best known for its picturesque landscape, medieval town, and worldfamous cheese and chocolate factories. The luxury property, which is situated on a golf resort, will have a primary focus on recreation and wellness.

General manager of Resort 4 SA, Urs Müller, said: “We are delighted to work with Hyatt to bring this innovative luxury resort to La Gruyère under the Alila brand. “The area is already popular for weekend getaways and golf and wellness retreats due to its outstanding natural beauty. With the Alila brand, we look forward to introducing a new concept to the region and creating a world-class destination that will take the travel experience to the next level,” he added. Strategic Hotel Consulting represented Resort 4 SA in sourcing the ideal operator for the resort and securing the management agreement with Hyatt. Alila La Gruyère is the latest addition to Hyatt’s growing Alila brand portfolio, joining hotels and resorts in Indonesia, India, China, Cambodia, Malaysia, Oman and the United States.

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Cameron house resort unveils first phase of two million pound upgrade to its clubhouse and spa


Luxury Scottish five-star resort, Cameron House has unveiled the first stage in a two-millionpound transformation of its Carrick Resort into the Cameron Club and Spa.

Previously known as The Claret Jug restaurant, the renamed Clubhouse at Cameron has been fully renovated while retaining original features such as the stone fireplace and flagstone floor, creating a cosy and welcoming atmosphere. Meanwhile, the Café Spa has been relocated to the same level as the Clubhouse and offers a relaxing space complete with contemporary furnishings of colourful Scottish wools and soft leather. New internal windows have been installed which maximise natural light and make the most of the resort’s iconic views. Located within the Loch Lomond and Trossachs national park, Cameron House resort has an array of dining options, an 18-hole Championship golf course, award-winning spa and lodge facilities. Cameron House Hotel, The Leisure Club, The Great Scots bar and Cameron Grill will reopen in 2020. The Clubhouse at Cameron will serve traditional gastropub favourites

created from the finest locally sourced ingredients alongside a selection of cocktails, wines, and beers. The refreshed Café Spa will offer a choice of contemporary dishes with a healthy focus, perfect after a rejuvenating day at the spa. Phase two of the Cameron Club and Spa renovation and will see the treatment rooms and spa facilities upgraded. Commenting on the project, resort director Andy Roger said: “This work represents the start of an exciting transformation of what was previously called the Carrick Resort into the Cameron Club and Spa. Relocating the Café Spa to the ground floor level has allowed us to increase capacity and transform the Spa arrival experience. All of this was completed with the utmost care to ensure any changes make the most of our stunning setting. We are excited to continue to plan the next phases of the overall project and look forward to welcome guests to the new Clubhouse and Café Spa.” Greyline Design’s Gavin Liddle commented: “Our key aim for The Clubhouse at Cameron was to create a welcoming, characterful space with a laid-back feel. As well as a full renovation of the interior, the lighting has also been upgraded throughout to create

a warm and relaxing atmosphere where guests can take a moment to sit back and enjoy the beautiful surroundings of Loch Lomond. “As a stand-alone development, the Café Spa was an exciting clean sheet design opportunity. We mixed hard finishes such as grey parquet flooring with three-dimensional bronze mosaic and timber wall panelling, creating a calming space with warmth and character.” Award-winning architecture firm 3DReid and renowned property consultants, Amicus worked alongside Greyline Design to deliver the project. As well as a changing seasonal menu, The Clubhouse at Cameron holds monthly dining events such as, live music nights every Friday, steak nights and whisky, wine and gin tasting experiences. With Father’s Day fast approaching the Clubhouse has partnered with 4X4 Scotland to offer guests the Ultimate Father’s Day Adventure; this includes delicious dining, a 4X4 off-road driving experience and a thrilling speedboat adventure on Loch Lomond. For all enquiries and bookings, please visit The Clubhouse at Cameron website

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ed by award-winning Scottish interior design firm, Greyline Design, the initial six-week modernisation project has upgraded the resort’s Clubhouse and Café Spa, revamping the interior and food and drink offering.


Ribby Hall Village counts on Zonal to manage growth Ribby Hall Village is a family-owned, multi-award winning business that welcomes more than 1 million holiday makers every year. Located in Wrea Green, Lancashire, Ribby Hall Village comprises five-star accommodation, The SPA Hotel and privately owned luxury holiday homes. Other facilities include numerous restaurants, cafés and bars for visitors to choose from. To help meet the complex needs of this diverse business and to deliver a seamless customer experience and optimise across-site spend, a flexible, reliable and EPoS-integrated technology solution was key. IT Manager Steven Lonsdale appointed hospitality tech innovator, Zonal, following a comprehensive pitch process. He said: “Zonal has exceeded our expectations, providing us with the technology solutions we need, starting with its Aztec EPoS, from which we have been able to add on business modules to meet the changing needs of our business.” With 11 venues attracting a range of customers from fine dining to large scale conference and banqueting

events, to casual and family-friendly dining, the functionality of Aztec and its reporting systems has helped transform Ribby Hall Village’s operations and keep up with customer expectations across the estate. Also, optimising online booking sales and table management is Zonal’s liveRES Table management system. “This has been a game changer for us! We’ve made it easier for our guests to dine with us and charge their bill back to their room, even integrating our PMS package allocations. We can also collect data about their spending habits to provide our guests with bespoke offers and deals. “Through Tables we can manage our table management far more effectively and optimise the number of covers without increasing our staff overheads.” Ribby Hall Village’s eateries all have differing opening hours, and out of hours they were missing out on valuable bookings. liveRES has proved to be the ideal solution, giving functionality to engage with customers by sending reservation reminders and reducing the costly risk

of no-shows, plus the deposit functionality is helpful for managing larger groups. “We are already seeing the benefits of liveRES and are planning to utilise its deposit functionality to ensure that the customer commits to the booking, as much as we do at Ribby to delivering the highest levels of service.” Taking the customer experience to the next level, Ribby Hall Village has also introduced Zonal’s handheld, electronic order pad, iServe. With iServe orders can be taken quickly at the table, which directly feeds into EPoS, which in turn sends the order directly to the kitchen. “During the high season, iServe has proved to be hugely effective for our teams who no longer have to run backwards and forwards to the till. They can focus on taking care of our guests and be confident they’ve delivered the correct order, minimising the risk of mistakes occurring.” If you think Zonal could help your business, please give us a call on 0800 131 3400 or visit

Hospitality Technology

Have you given up on your restaurant staff? 6 ways you can improve their productivity and wellbeing


acked any of your staff recently, or seen them leave? It’s likely you have – the hospitality industry sees an annual turnover of 30%, according the British Hospitality Association. Maybe you got rid of them because they stunk at the job.

By Luis De Souza, CEO of NFS Technology Group

Or maybe they left because they didn’t like your working environment? This is particularly common with the younger people who make up a high proportion of hospitality staff. But with recruitment now a nightmare, ask yourself this question:

Is this really the time to give up on my staff?

Added (the productivity measure) of £73bn.

Or is it time to have a rethink about how they work together - and how the working environment you provide is hitting their productivity and wellbeing?

That’s almost double what it was in 2008, and the BHA believes it could rise as high as £22bn by 2021, if the industry promotes the right conditions.

Productivity has historically been low in the hospitality industry – it’s said to run at about a third of the productivity in manufacturing.

So hospitality businesses are going in the right direction with their staff, and getting more in return – but there are still improvements to be made.

Luckily, the BHA says that productivity in hospitality and tourism is on the up. It’s been rising since the economic downturn, rising to an estimated Gross Value

Why boosting productivity is hard for restaurants and bars The sheer variety of the UK’s hospitality businesses, the way they operate and the people they employ makes for a tricky mix when it comes to pushing productivity and wellbeing upward.

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So here are 6 ways to improve staff productivity and satisfaction in your restaurant.


1. Reduce tedious admin 2. Make time for training 3. Eliminate in-fighting 4. Swap your stick for a carrot 5. Grow your own leaders 6. Beat the cheats

Hospitality Technology 3. Eliminate in-fighting Are your front and back of house staff at loggerheads? It’s a common situation as the kitchen blames the servers for mistakes and vice versa, or as your finance staff criticise others for poor admin. Teamwork is crucial to staff wellbeing and productivity in any business. It creates collaboration and innovation, and colleagues who become friends are happier and less likely to quit.

1. Reduce tedious tasks Duplicating head office functions in a restaurant group can drain your resources. It requires people in each location carrying out the same managerial tasks – such as creating operational reports. It’s boring and repetitive work that does not add up to job satisfaction. Restaurant management technology that’s accessible online can remove this need for duplication, with managers able to see data in realtime from any location. The result? Resources can be directed to more necessary areas to keep operations flowing seamlessly – and your staff get to do more meaningful and satisfying work instead. For your serving staff, provide hand-held devices (even tablets or smartphones) that allow orders to be taken at tableside and sent direct to the kitchen.

Help your team to bond by providing and environment where clear communication and great workflow remove the ambiguity and human error that cause unpleasantness.

Hospitality businesses can be guilty of creating immobile hierarchies where staff members have little opportunity to advance. This drives ambitious workers to seek better jobs elsewhere, so try to set in place a clear structure that helps people understand how they can get ahead within your organisation. Once again, training plays an important part – you and your managers should hold regular one-to-one sessions with staff where you look at their performance and discuss the steps that will help them develop.

6. Cheats to beat

4. Swap your stick for a carrot

Employee fraud costs UK businesses more than £40bn a year, and while that’s across all types of companies, hospitality takes quite a chunk of the hit.

Don’t leave all the carrots in the kitchen! If you implement a system of monitoring individual staff performance you will be in a great position to hand out the recognition that drives excellence.

What’s often not taken into consideration is the detrimental effect cheating has on your team. Suspicion and distrust make for an uncomfortable working environment.

It will also help you identify areas where extra training is needed to keep everyone up to scratch.

5. Grow your own leaders

Your managers can’t have eyes everywhere all the time, and watching out for staff fraud is an exhausting task – unless you have technology that flags up unusual behaviours.

When recruiting, be sure to seek joiners who display positive attitudes and empathy – they are key skills for the industry and a good base for growing leadership talent.

This level of monitoring provides quite a deterrent, and helps builds up a high level of trust within the working environment where everyone can feel confident and comfortable.

Payment can be taken at tableside, too, so servers spend less time running back and forth and enjoy more valuable time interacting with guests.

Training has not always been a priority for many roles in the hospitality industry, but as the UK Hospitality Commission points out, that has led to a perception of the work as ‘low-paid, low-skilled.” Investing in your staff so they improve their key skills, such as customer service, pays off directly by making your workers more able, but also helps to create a sense of engagement – a trained worker is a worker who feels valued.

Hospitality? It’s a people business, first and foremost. So don’t give up on your staff. Give them a technological helping hand instead, and make recognition, development and training an inherent part of their daily lives.

less sick time, stay longer and work harder.

Getting conditions right for your own people means they feel better, take

* For more information, visit

It’s good for them, good for you and good for your customers. Result…

Hotelier & Hospitality Design

2. Make time for training


Stanbrook Abbey Hotel Showcases £4.2m Renovation with the Opening of The Refectory Dining Room & Terrace Historic Stanbrook Abbey Hotel in Worcester, owned and operated by independent country house hotel group Hand Picked Hotels, has marked the completion of a £4.2m renovation with the official opening of their new restaurant, The Refectory Dining Room & Terrace.


he launch event, hosted by Julia Hands, Chairman & CEO of Hand Picked Hotels and Gordon Burniston, Stanbrook Abbey Hotel’s General Manager with guest of honour Mike Forrester, President of the Herefordshire and Worcestershire Chamber of Commerce, welcomed clients and special guests from the local community, and those involved in the project, to celebrate the landmark opening with a Champagne reception and canapés from Head Chef David Humphreys.

Hotelier & Hospitality Design

Julia commented, “I am delighted to be here today at this very special hotel, to mark the official opening of The Refectory Dining Room & Terrace and the completion of a milestone development at Stanbrook Abbey. With such a unique building, we were keen to respect its heritage and carefully reconfigure the space in order to inject new energy into its walls and re-position the hotel as a premium, vibrant destination for dining, entertaining, meeting and celebrating within Worcester.”


using locally sourced produce wherever possible. Dishes currently on the menu include whipped White Lake goats cheese with heritage beetroot and pickled pear; Pressing of Old Spot ham with pea purée, focaccia crisp, gherkin and wholegrain mustard and a Welsh rump and shoulder of lamb with carrot textures, fondant potato & burnt shallot. Dishes are complemented by an extensive list of New and Old World wines, which is available to browse on iPads at the table allowing for more indepth descriptions and providing recommendations to diners based on food selection and taste.

The design of the new restaurant, located in the original nun’s dining room, showcases the original features of the 16th Century hall such as hand-carved wood panelling, arched stone windows and stained glass, blended seamlessly with modern furnishings such as sumptuous velvet booths, textured walls, statement lighting, framed bespoke photographs from the local area and bi-fold doors This renovation, representing opening onto a sun-trapped terrace. the first phase of development at the iconic Grade II listed abbey To complement the stylish yet following its acquisition by Hand relaxed interior, David has created Picked Hotels in 2017, took five a menu of modern British dishes months to complete. The new

varying unique features within the building such fireplaces or stainedglass windows, with every luxurious detail considered. The renovation project also includes the overhaul of St Anne’s Hall function suite, which now has a bright and welcoming design scheme with warm wood panelling and soft feature lights and is now

fully air-conditioned to enhance its proposition for weddings, conferences, parties and private dining. Stanbrook Abbey’s General Manager Gordon Burniston commented, “We are delighted with the results of this renovation project which has seen Stanbrook Abbey transformed. Our new restaurant has opened up the ground floor space dramatically and is now a real destination in itself, plus, with the addition of a top-to-toe makeover of St Anne’s and 15 new bedrooms, we are thrilled to now offer local residents and guests visiting the region a reinvigorated community hotel which celebrates its rich heritage within the Worcestershire landscape.” Other features and facilities at Stanbrook Abbey Hotel include George’s Bar, The East Room for private functions, a cellar with party rooms and games rooms and the magnificent Callow Great Hall, the building’s original chapel. The hotel also offers complimentary Wi-Fi and complimentary parking.

Hotelier & Hospitality Design

restaurant is the most dramatic transformation at the hotel given its relocation from the second to the first floor and the former restaurant and previously unconverted nun’s quarters have been converted into 15 sumptuous new bedrooms, taking the total number of bedrooms to 70. Each bedroom has been finished in a warm and neutral palette and is designed to showcase


THE FOX DINING ROOMS ADDS HISTORY TO THE MENU New Surrey restaurant, The Fox dining rooms, is now firmly in the affections of diners following its successful spring opening.

W Hotelier & Hospitality Design

ith a new menu, focusing on locally-sourced ingredients and striking décor, the revamped venue has added an attractive new choice for Surrey residents and visitors.


Situated in the 19th-century Manor House at Foxhills Club & Resort, The Fox dining rooms is seen as a fitting tribute to the life of Charles James Fox, a local resident and charismatic politician of the late 18th century, from whom the club takes its name. Fox enjoyed an influential political career, although much of his fame arose from his personal life as a bon viveur. But his love of indulgence, passion for good restaurants, wine and spending time

with friends, fits in well with the overall ethos at Foxhills. Expelled from Eton for being “too witty and a little too wicked”, the new dining experience adds a modern touch with a nod to his spirit. The new restaurant combines glamour with a relaxed feel with three dining areas: the Terrace, the Music Room and the Orangery, and a beautiful patio overlooking the grounds. It’s also open throughout the day offering breakfast, lunch, dinner and a Sunday Carvery. There is no let-up in the quality of the food on offer at Foxhills. Under the guidance of head chef David Village – who is carving out a reputation as one of the UK’s most exciting up-and-coming chefs – there is a twist on British classics, with a strong line-up of vegetarian and vegan dishes to choose from and a children’s menu is also available.

Village said: “It’s been an exciting period with a brand new menu and it’s been fantastic to see the positive response to some of these amazing dishes. Some restaurants are just too formal and we didn’t want that here. Matej on service and Valente on meet-and-greet will put our guests at ease from the moment they arrive. “It’s not brasserie, it’s not fine dining but it’s somewhere in the middle and that is the direction we wanted to take it.” Alex Michaelis – an award-winning interior designer, known for his work at members’ clubs including, The Groucho and Soho House – was behind the refurbishment which has added a touch of glamour to the new look with the furnishings and décor. For more information, visit

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February 2019 : Hotel

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Umbrellas for All! Eden Furniture has a massive range of umbrellas and parasols all at great prices. From our Giant 4m Square Salisbury and 5m Round Catterick, we have the 2.5m Square and Round Milan Parasols and an entry level 2.1m Octagonal model. A range of different coloured canopies that can be personalised and screen printed on request. Free standing and In-ground bases also available.

Wobbly tables can be a thing of the past thanks to the patented StableTable technology. StableTable is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces. Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.

Don’t forget that Eden Furniture is the UK partner of the world renowned GO IN brand. GO IN is known for their ‘design led’ ranges which have won many awards over the years. Here we have the Herena Range of benches and tables from GO IN. The strong aluminium frames are powder coated in anthracite so are great for outdoor use. Cushions for the benches offer greater seating comfort.

Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA



Outdoor Furniture Ready to Go! Pictured: Comberton Bar Stool & Evesham Bar Table Stools £67.50 and Tables from £135.00

Burlington Stainless Steel Armchair Trade Price £93.00

Bali Teak Tables Range of Sizes Trade from £105.00

Burlington Chair Trade Price £82.50

Malang Weave Chairs Side & Armchair Trade Price from £49.50

Concord Teak Chairs Side & Armchair Trade Price from £64.50

Malang Teak Tables Range of Sizes Trade from £75.00

Gruvyer Chairs Trade Price from £48.00


CLEARANce OFFERs Summer 2019

We have a large number of brand new clearance offers now on our website. Grab yourself a bargain while stocks last!

Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA




Extex Alpine

Indoor comfort and style for outdoor living Alpine from Extex is a new range of outdoor fabrics with patterns inspired from geology. Reflecting a softer colour palette of greys, browns and beige; the Alpine range is cool in tone but hardwearing. Alpine uses a polyolefin solution dyed yarn to ensure it stays colour fast to light and stain and mould resistant. Ideal for the outdoors and the harsh summer sun, Alpine fabrics share the all-weather durability that the range’s name reflects. The Alpine ‘Strata’ pattern is made from a formation of irregular horizontal lines mirroring the natural rock formations from where the fabric draws its name. Exuding qualities of longevity, Strata is a fabric that adds an element of chic and sophistication to any outdoor environment. The Alpine Strata colour palette is available in Jet, Limestone, Marble and Shale. Alpine ‘Cairn’ is the perfect choice for an outdoor fabric as resilient as its name, Cairn is inspired by the mounds of stones used as landmarks which can be found on mountain tops across the globe. It is a fabric that makes you feel in touch with the wild highland countryside and as dependable and resistant to the natural elements. Alpine Cairn is available in four colours, Fossil, Granite, Pumice and Zinc.

The Alpine range looks as stylish in the garden as it does onboard a yacht, designed to embrace outdoor life with elegance, adding a luxurious look and feel to all of your outdoor fabric needs. The polyolefin dyeing process ensures every strand of the Alpine range is designed for life outdoors, ensuring it is sun, and stain resistant even before it is woven. Longevity and style combine to produce a fabric that will look good now and for years to come. Fully machine washable and 100% recyclable means Extex Alpine won’t impact the environment after its use and is the choice for the eco-conscious consumer. Free samples of the Extex Alpine range along with all of their outdoor fabrics are available from the Extex website: or by calling 01634 718871 and quoting the sample name and colour.


A Twist on the Traditional

Summer Drinks What will be summer 2019’s winning drinks? Every venue will offer the traditional summer staples of beer, cider, rose… all great but how about offering something different, created to both refresh customers and offer your venue a point of difference – with great margin too! Mark Roberts from Lanchester Wines explains:

Port is traditionally made in the Douro region of Portugal, famed for its Mediterranean climate so, if you think about it, drinking Port as a refreshing summer drink makes perfect sense – you wouldn’t want a warming drink on a hot day. If you’re unfamiliar with Port, it’s a fortified wine produced from grapes grown and processed in the Douro region which is located in the North of Portugal extending from the city of Porto to the eastern border. The wine produced is then fortified by the addition of a neutral grape spirit known as aguardente to stop the fermentation, leaving residual sugar in the wine, and boosting the alcohol content (usually 19% or 20% ABV). As with wine, there are vast variations on brands, qualities and prices so for ease, we’ll focus on colour – White Port, Ruby Port, Tawny Port and Rosé Port (technically a Ruby Port, Rosé Ports are fermented in a similar manner to a rosé wine, with a limited exposure to the grape skins, thus creating the Rosé colour). Port is incredibly versatile. Most of us associate Port with the end of a meal served with a selection of fine cheeses however, it may also be served chilled as a delicious aperitif. The traditional way is to pour equal parts white Port and tonic or soda water (or lemonade for a modern twist) in a cocktail glass and garnish with a slice of citrus (lemon, lime and orange are all good). Another super simple serve is to drink Port chilled straight up in a white wine glass or a short tumbler over ice. Not only do these make for refreshing drinks, ‘Port + mixer’ is a great alternative to gin and tonic. And, as well as easy to make, margins are attractive with a ‘house’ bottle of Port available at around half the price of ‘house’ gin1. For more information on Lanchester Wines’ Port and Wine selection, please visit 1 Based on bottle of Vista Alegre Port £9 vs Gordons Gin £19. Both 70cl, inc VAT

Rosé Port Bramble Over crushed ice pour: 1 measure Rosé Port ½ measure sugar syrup 1 measure gin Fill with lemonade ½ measure lemon and garnish with juice summer fruits The beautiful colours in this cocktail make it perfect for Instagram!

White Port and Tonic AKA the classic Portuguese aperitif Over ice pour: 2 measure White Garnish with a slice Port of citrus – lemon, Top with tonic lime, orange or a (around ½ bottle per combination all work glass) really well If you’re not a fan of tonic, soda water or lemonade also make refreshing alternatives

Rosé Port Martini Serve in a chilled martini glass. In a cocktail shaker combine 2 measures Rosé Port 1 measure gin

Strain and pour into a chilled cocktail glass

Add your own house twist by experimenting with white or ruby ports, or adding a dash of cranberry, rum or even mescal.

Chilled White Port over Ice A refreshing summery drink – chilled Ruby, Tawny or Rosé port are also great! 2 measures of your favourite port This is a lovely and refreshing drink as it is, or top with lemonade for an extra spritz

Hotelier & Hospitality Design

If we were to say ‘Port is the perfect summer drink’ you might think we’ve got our seasons confused – surely Port is reserved for Christmas?


Hotelier & Hospitality Design





pical Magic to utside Space

Bring some Tropical Magic to your Event or Outside Space Dreaming away while lying in a hammock somewhere in the Caribbean. The Tropical Hangout brings this special feeling closer than ever. Share this amazing experience with the ones you love, while enjoying a drink and some laughter. Wherever you have Space, Tropical Hangout can spread its Magic

the Hangout experience whilst offering very really sponsorship opportunities.

Outside by the pool, inside near the bar, on the rocks, on the beach and just on a sundeck - everywhere you have a 4x4m space available becomes a Chill Zone. Tropical Hangout can wow your guests with its tropical style and bring them the ultimate in relaxing experiences.

New aluminium tube versions now available!

Comfortable, relaxing and fun, the Tropical Hangout can bring a whole new customer experience to your event. Guests can enjoy a drink and a smile with friends while relaxing in the very comfortable hammocks - a unique & charming experience.

Branded or unbranded, you can rent or you can buy Tropical Hangout For enjoying Tropical Hangout at festivals and glamping sites, we have a small fleet of Hangout that we will come and erect for you. For Hotels and other more permanent sites, you can consider buying your own Hangouts for your guests’ enjoyment. Either way, the Hangouts can be branded on the 3 small sails and the large sun sail , so if you have sponsors this is a great marketing opportunity - and an opportunity to reduce the cost of the Tropical Hangout experience.

For maximum effect, accessorise your Hangout Cocktail tables (branded or plain), Top Sails (branded or plain), branded small sails, colourful or branded hammocks, branded deck chairs - all these accessories enhance

The aluminium tubes have sleeves to make them look like bamboo. Since the Tropical Hangout only takes around 10 minutes to rig it is a fully viable product for dry hire for festivals/ special events/glamping. The sails both large and small can be branded so it becomes a useful advertising tools for sponsors. Sharps Brewery are using one as part of their promotional package on their UK tour.

Tropical Hangout products are distributed & rented out exclusively in the UK by Instant Marquees. For more information on the Tropical Hangout, whether for rent or for sale, click here or call our sales team on 01840 219047 or 01840 219048

Hotelier & Hospitality Design

Bamboo from Guadua, Hammocks from Brazil, Vibe from the Caribbean

The big news recently (this is not in the brochure yet) is that the new aluminium version has just come out. Because the tubes break down to 1.5m lengths, it means that we can now ship them out economically on pallets for potential customers to hire for a weekend to see if they like the concept, or for special events on a dry hire basis.


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Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

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Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

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Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Zonal appoints enterprise sales manager Hospitality tech innovator, Zonal, has appointed an enterprise sales manager for its expanding Marketing Technologies division. Darren Jackson, 36, joins Zonal from cloud-based property management solution provider, Guestline, and assumes the role following David Charlton’s promotion to commercial director. He brings with him a wealth of experience in the hospitality sector and will focus on growing Zonal’s market share in customer engagement products, including its online booking tool liveRES, integrated table and events management and Order & Pay solutions.

David Charlton added: “Darren is well respected within the sector and I am delighted to welcome him to the Zonal team as we continue to develop innovative solutions that give greater visibility and insight to operators to help them drive profitability and provide a better customer experience.” Zonal is the leading provider of integrated hospitality management solutions to over 16,000 leisure and hospitality businesses across the UK. For 40 years the company has been working closely with clients to enhance the customer experience through market leading technology, experienced people and a partnership approach to business.

Hotelier & Hospitality Design

Commenting on his appointment Darren said: “I have been genuinely impressed by Zonal’s technology and product innovation; it’s at another level. Being able to integrate modules such as online bookings and table management software with EPoS is a huge benefit for restaurant operators, so it’s incredibly exciting to be part of such a dynamic company.”


LEDVANCE unveils new Vintage luminaires in the Edition 1906 range

Hotelier & Hospitality Design

Retro aesthetics combined with modern LED filament technology: Continuing the successful vintage design, the new LEDVANCE additions enhance the interior design of any environment including hotels, restaurants, lounges and shops.


The new luminaires in the 1906 series continue the idea of combining modern LED technology with retro design, this time referencing avantgarde styles of the 50s, 60s and 70s. The new luminaires have an E27 screw base and can be used with any suitable E27 lamp and blend very well with the attractive Edition in 1906 family of lamps from LEDVANCE with their LED filament technology, ideal for creating atmospheric lighting in any setting. The Globe Glass family are available as ceiling, double-wall, floor and table versions. The Smoked Glass Globe luminaires with a diameter of 200mm or 300mm, provide a

wonderful setting for a wide variety of filament lamps from LEDVANCE. The aesthetic Cone Glass series are available as single, double or triple ceiling spotlights in smoked glass, as a ceiling luminaire in a smoked glass and an orange version, and as a floor-standing luminaire. Models in the Pipe series have neither a shade nor a glass body. The minimalist straight or artfully curved arms make them ideal for drawing attention to the attractive filament lamps. They are available as a classic table version, a floorstanding version, and in different designs each for five or six lamps.

The Carved Glass family are offered as pendant and ceiling luminaires, and are characterised by their highquality crystal cuts. They not only produce a cosy light but are distinct eye-catchers with retro charm. This also applies to the Jar version in smoked glass look or as an orange ceiling luminaire, and the Grape table model in a choice of smoked glass, orange, pink or green. With their elegant curves and finetextured, ribbed glass surface, each luminaire in the series will enhance the look of any room. The models in the Bubble Glass family add two ceiling luminaires to the Vintage Edition 1906 series with diameters of 200mm and 300mm, available as impressive glass globes in smoked glass or orange. They go perfectly with the table luminaires in the series, creating strong accents in smoked glass, orange, pink or green. The new luminaires are now available under the LEDVANCE brand from electrical wholesalers, many DIY stores and online. Web: Tel: +44 (0) 1925 46 50 00 Email:










































& WI






It’s all here at the hospitality event of the year - make sure you're part of it!


@RestaurantShow #TRS2019 This is a trade event. No under 18s will be admitted.

Call now on

01733 302704 CK ReCirc™ Recirculation Units CK ReCirc™ units work as a normal Commercial Kitchen Extract System without the requirement of any external ducting.

Approvals • Westminster City Council Approved

• Environmental & Occupational Hygiene Tested

• Complies to DW172 & BESA

• Certified by Independent ISO 17025 UKAS accredited testing laboratory.

• In line with HSE including HSG173 Monitoring strategies for toxic substances

Suitable Locations • Airports

• Shopping Centres

• Coffee Bars

• Temporary Catering Canteens

• Restaurants

• Listed buildings with Planning Restrictions

• Pubs / Bars

• Can be easily dismantled and re-located.

• Cafés

Approved alternative to high level kitchen extract, Reduce fire risk, Flexible locations, Emissions control • Designed to accommodate multiple pieces of electrical equipment.

• No ducting to atmosphere is required.

• For use with electrical appliances only.

• Quick and simple to install.

• Free-standing self-contained recirculation unit to increase capacity.

• Air movement up to 2.5m3 per second

• Four stage filtration process to remove grease, fine particulate, smoke and odours.

• Variable fan speed.

“If you think it is expensive to hire a professional” Wait and see how much it costs to hire an amateur

Editor’s Choice

“The art of mixing” Tarkett’s iD Mixonomi collection, created for Architects and Designers, is a modular vinyl tile collection that introduces a customizable element to LVT.


rom the mono-shape flooring layout to more elaborate compositions, the collection has been designed to play with colours and shapes to take the customer experience to the next level. iD Mixonomi was recognised and honoured with the Red Dot Award: Product Design in April 2017. Built upon the principle of combining colours and shapes, iD Mixonomi is an intuitive tool to enable the tailoring of flooring compositions from timeless patterns to the most vibrant collages.

Hotelier & Hospitality Design

Inspired by the iconic hexagon, the iD Mixonomi range features


11 compatible geometric shapes and sizes which may be combined in a multitude of layouts. A striking palette of 34 colours has been created around a central colour theme of bold shades, deep complementary hues and metallic highlights. In June 2019, this collection was once again recognised and won the MetropolisLikes and HiP awards for Hospitality flooring at the NeoCon Awards in Chicago. To learn more about our hospitality collections, go to or contact us at Follow us on Twitter for the latest news @TarkettUK

iD Mixonomi LVT TILES

The art of mixing

London Hilton on Park Lane’s Pastry Chefs Rise to the Challenge to be Crowned UK’s Best Tasting Afternoon Tea

The prestigious Mayfair hotel, the London Hilton on Park Lane scooped the award for the UK’s ‘Best Tasting’ afternoon tea at this year’s Afternoon Tea of the Year Awards, which took place at Westminster Boating Base on Friday 14th June 2019.


Hotelier & Hospitality Design

The culinary team, led by Executive Chef Anthony Marshall, along with Bake Off: The Professionals 2018 champion, Executive Head of Pastry, Emmanuel Bonneau, had only 30 minutes to prepare the winning afternoon tea and 15 minutes to present and serve to the judges.


The team were credited for delivering visually stunning miniature fancies, pastries, scones and sandwiches as they competed against thirteen finalists. Additionally, the taste was best in class, and took them straight to the top. The team presented the Confessions of a Chocoholic Afternoon Tea, which is available for guests to enjoy in the Podium restaurant.

The chocolate-themed afternoon tea is crafted with Valrhona chocolate, one of the finest chocolates available. The delicate pastries and cakes, smooth and subtle in taste, are freshly hand-made in-house every day. The hand tempered Valrhona chocolate is also used in a variety of strengths from 35% to 70% to suit all palates. The London Hilton on Park Lane has become renowned for its innovative afternoon teas, offering seasonal twists on a classic tradition. The hotel has long been at the forefront of the quintessentially British pastime and regularly create new concepts and themed experiences drawing on inspirations such as fashion and art.

On accepting the award, Executive Head Chef Anthony Marshall said: “We are all extremely proud of what we have accomplished today. A reflection of hard work, passion and high standards that we all show every day at The London Hilton on Park Lane. We cannot wait for everyone to enjoy what is now officially, the UK’s best tasting afternoon tea!” The Afternoon Tea of the Year Awards is run by H2O Publishing to celebrate the best in afternoon tea service and creativity from some of the UK’s finest hotels. The awards, judged by a team of industry experts, look at all aspects of the afternoon tea experience from booking to departure, with a strong focus on the food, drink and service.

DESIGNER CONTRACTS LAUNCHES STYLISH CONTRACT CARPET COLLECTION Designer Contracts – the UK’s largest flooring contractor – has introduced a brand-new 100 percent polypropylene carpet collection aimed at the care, nursing home and hospitality sectors.

With an extensive colour bank of 20 warm toned shades, Duracare Twist is bleach cleanable, stylish and comfortable underfoot. Said Designer Contracts md, Peter Kelsey: “Carpet can be

a tricky choice, particularly in nursing, care and social properties where flooring needs to be both comfortable and highly robust. “We’ve introduced Duracare Twist to offer customers a stylish option, but also the practical benefits which are so important in busy areas.” Designer Contracts was recently named in the Business Reporter’s Best of British Campaign, which recognises success stories

in British business. The accolade was awarded to just 10 companies in the UK. The company operates across 15 UK regional facilities. As well as flooring, the company provides curtains and blinds, furniture and lighting, and operates a showhome and contractfocused interior design services division.

Hotelier & Hospitality Design


uitable for contract installations, Duracare Twist features a number of practical benefits, most notably an impervious backing, making it the perfect choice for more demanding environments.


Hotelier & Hospitality Design