Hotelier & Hospitality Design - July 2018

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July 2018: Hotel Openings & Refurbishments, Shows & Events, Outdoor…

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New Hotel Opens in Germany’s Iconic Cultural City V

ienna House, Austria’s largest hotel group, have announced a new hotel in central Leipzig due to open on 6th July 2018. To celebrate the opening of the stylish hotel, guests can get a special deal on all bookings taken until 31st July 2018. The hotel is the newest addition to Leipzig’s beautiful old town, ideally located near sights such as the gothic St. Thomas Church that has played host to influential musicians including JS Bach. The hotel combines urban design with features reflecting the city’s vibrant arts scene, along with offering a high standard of facilities. “Vienna House Easy Leipzig takes influence from Viennese coffeehouse culture, along with offering local craft beer, high-speed wifi and a bakery style breakfast,” Thomas Heilig, General Manager stated. “We want the hotel to be a meeting place where locals and guests can come together. A place where you can start conversations, share experiences or enjoy a central co-working space.” Vienna House Easy Leipzig features 205 rooms including 11 suites and

six family rooms, offering the perfect refuge after a busy day in the city. The hotel combines comfort with modern design and high standard facilities, such as an in-house gym offering panoramic views of the city. Vienna House also adds a personal touch with guests able to select their own plants for their room from the hotel’s plant station. In the spacious, open plan lobby sample local produce including craft beer whilst experiencing a taste of Vienna with cuisine such as dark rye sandwiches on the menu.

To mark the opening of the new Leipzig hotel, from 6th July to 12th August 2018 guests can enjoy a special single rate with single rooms available from €79 and doubles from €89 when booking online up until 31st July 2018. Independent bars and pubs, a lively student scene, countless restaurants, an innovative cultural scene and rich musical heritage set the tone in Leipzig. To make the most of this diverse city and explore with one of the hotel’s free to hire bikes.

Contents July 2018

Hotel Openings & Refurbishments Shows & Events Outdoor Recommended Suppliers

Contact Us

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Introducing amazing restaurant experiences for Premium Seat members We are pleased to bring you the identities and offerings of our exciting Premium upgrade restaurant experiences at the new stadium.

These restaurants will be available exclusively to Premium seat holders on a match-by-match basis to allow them to tailor their day.

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Each restaurant will be located on both the West and East of the stadium, meaning you can easily access the restaurant pre-match wherever your seat is.


Espuela Meaning ‘Spur’ in Spanish, Espuela will bring a Mediterranean flavour to the new stadium, offering quality cuts of meat and seafood in a smart-casual dining experience.

Hakusha Our Pan-Asian restaurant draws on Cantonese, Japanese and Thai cuisines to bring guests an exotic menu in a lively atmosphere.

Terracotta Taking its inspiration from the Cole Potteries in Tottenham, Terracotta will offer new menus each week in a small plates and sharing boards format.

Chef’s Table Presenting a more traditional dining style with an element of live theatre, Chef’s Table provides the twist of allowing you to customise your experience at the counter.

Galvin of Tottenham Chris Galvin, Spurs fan and Michelinstar chef, will be bringing his worldrenowned fine dining cuisine to the new stadium. Not only is he one of a host of celebrated chefs helping design the menus and prepare the food within the flagship On Four experience, the Galvin of Tottenham restaurants will

echo his well-known London venues La Chapelle and Windows. Only Premium Seat members can access our upgrade restaurant experiences. Premium Seat memberships are designed to provide an informal, relaxed feel to matchday and offer a premium yet authentic football experience. Our Premium Seats occupy optimum viewing areas on the West and Each touchlines and members enjoy direct access to a private lounge with complimentary refreshments, as well as the restaurant upgrade options. A limited number of Premium Seats for the 2018/2019 season are still available from £126 per match (+VAT),.


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

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UK’s first Radisson RED hotel opens in Glasgow


The eagerly anticipated Radisson RED Glasgow opens its doors today in Scotland’s largest city, ready to shake up the UK’s hotel scene. Radisson RED is Radisson Hotel Group’s upscale, select service hotel brand that aims to inject new life into hospitality through a focus on informal services, the latest technology, and bold design.

to Glasgow and the wider UK. The RED experience is different - we encourage laughter, playfulness and even a little mischief with guests, and we use our spaces as a showcase for some of the best local talent in art, design, music and fashion. We really hope people come to the hotel, love what they see, and come back again and again.”

The 174-room Radisson RED Glasgow is also the first new-build Radisson RED property to open in Europe. Located in the heart of the city’s music and art scene, RED Glasgow provides travellers with an ideal base from which to explore the city and is only minutes away from some of the best music venues in Scotland, including the worldrenowned SSE Hydro.

Radisson RED Glasgow is the brand’s fifth hotel to open around the world, joining RED hotels in Brussels, Campinas, Cape Town, and Minneapolis. Starting at £99, the spacious rooms, where natural materials meet colourful accents and eclectic design pieces, provide the perfect base to explore the bustling city of Glasgow. The bold wallpaper, designed by legendary Glasgow comic artist Frank Quitely, creates a room that feels fun, modern and minimal, with smart in-room technology that’s ready to connect.

From keyless entry to self-checkin and check-out, technology features heavily throughout the hotel. Managed through the RED app, guests can do everything from requesting extra pillows to arranging a group ride to airport. They can even chat to other guests and find out where the best gigs are in town that night. Responsible for all operations at the hotel, Curator Michael Weston commented: “We’re all so excited to open and introduce RED

The ground floor space with the OUIBar + KTCHN is the hotel’s food, drink and social hub, serving great food, wine and chilled craft beers, the RED way. Open all day and offering food on the go, this is the place for casual meetings, cocktails or a game of pool. For anyone looking to watch the sunset over the River Clyde, the

hotel’s stunning new RED Sky Bar, Glasgow’s first rooftop bar, will be the place to be. Opening in early May, guests can enjoy a bird’s eye view of the action with a RED cocktail in hand, tapas to share, and music from some of the city’s best up and coming DJ’s. The Event and Games studios, where high-spec technology meets playful design, provide everything you need to throw an epic party or simply get your meetings off

autopilot. Each of the three events studios – 66sqm, 40sqm and 55sqm – is equipped with modern tech and super-fast Wi-Fi. Richard Moore, Area Senior Vice President, UK, Ireland & Western Europe, Radisson Hotel Group, said: “Radisson RED is bold and pushes the boundaries of the traditional hospitality experience, and I can’t think of a better fit for the UK’s first RED than the city of Glasgow. We’re genuinely excited to give people the opportunity to enjoy RED, and I feel confident that as well as having a fantastic product in a great location, we have the best team in place to deliver a memorable and RED experience for guests.” Glasgow, famed for its cutting-edge music, fashion and arts scene, is

one of the UK’s hottest city-break destinations, with over 2m tourists now visiting the city on an annual basis. Venues like the Hydro and SECC make Glasgow one of the biggest event and conference destinations in Europe. The international airport, and strong rail and road transport links, provide easy access to Glasgow and surrounding areas for business and leisure guests alike.

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Hotel Opening & Refurbishments

The Jewel of Crete: Santa Marina Beach Resort Opens Luxe ‘Pearl Wing’

“Perfected by nature and requiring no art to enhance their beauty, pearls were naturally the earliest gems known to man” (Kunz, The Book of Pearls, 1908)

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Exclusivity and privacy are two things the modern traveller longs for – and this year, following an extensive renovation, the glorious beachfront haven of Santa Marina Beach Resort offers both. With the unveiling of their new ‘Pearl Wing’ – this luxury range of rooms offer everything holidaymakers could possible want – space, privacy, incredible service, affordability and an enviable location in the vibrant town of Chania.


Every aspect of the Pearl Wing is 5-star. Set apart from the main hotel, the Pearl Wing combines the very best of Mediterranean style with the stunning backdrop of the Cretan coastline. A fashionable retreat with a luxurious feel, the Pearl Wing comprises of 24 superior rooms, all with spellbinding panoramic views of the Gulf of Chania. Boosting the guests’ experience and bringing the offering at Santa Marina Beach Resort to the next level this exceptional ‘hotel within the hotel’ will entice

guests to take advantage of the wealth of services provided by the management and service team. This, along with generously sized pools, beautifully designed rooms, unparalleled views and numerous gastronomic delights all fuse to create blissful beauty and privacy. With 212 rooms, 4 restaurants and two pools to choose from, the bright and airy resort exudes a relaxed and calming feel, perfect to kick back and relax after exploring the local area. Every stay at Santa Marina Beach Resort is an immersion into the spectacular Cretan culture. With wine and olive oil tasting, cooking lessons and cultural concerts, each activity offered is designed to provide guests with an authentic insight into the storied and ancient traditions of the storied region. Prices start from £115 for a Superior Double Room in the Pearl Wing.

Hotel Opening & Refurbishments

Assembly London Hotel -

LONDON’S MOST CONNECTED HOTEL WHERE GUESTS ASSEMBLE IN THE HEART OF CITY Opening its doors, Assembly London ( is a new urban hotel that lives by a ‘Get Up and Go’ mantra, designed to connect guests to the heart of the city. Perfect for curious individuals seeking an adventure, Assembly is smack-bang in the middle of the West End. Both Soho and Covent Garden are right on the doorstep, and for guests who want to explore and access the rest of the city via Leicester Square and Charing Cross underground stations are less than a fiveminute walk away. Echoing the soul of the city, Assembly’s team are on hand to help, providing a real local’s guide to London, with insights on secret hang-outs, under-the-radar drinking dens and buzzy eating joints.

Guest Rooms

Designed by internationally renowned architects, Scott Brownrigg, each of the 121 guest bedrooms are inspired by the works of London’s iconic designers - Stella McCartney, Gareth Pugh and Alexander McQueen all of whom studied at London’s Central Saint. Martin’s College of Art and Design. Burrowed away in each room is a giant bunny wearing a provocative leather collar. He’s fun, flirtatious and definitely not camera shy.

Room Categories • Snug: Perfect for one, fine for two as long as the pair like each other. Like, really like each other.

• Nest: A tad more room with a double bed to kick back in after a day of adventuring.

• Pad: Designed to provide a little more ‘me time’, the Pad offers even more room for a little more stretch.

• Den: Assembly’s most spacious room, complete with great views of London.

The Rooftop Opening this summer, Assembly will launch its rooftop (sky hangout). Expect floor to ceiling views extending across London, offering guests breathtaking sites of iconic city landmarks such as the London Eye and The Shard, ten floors up. Stay tuned for Assembly’s bar food and cocktail menu coming soon.

To get the hottest deal, book direct at

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After a day of exploring an Assembly room is the perfect place to kick back in. Designed to re-charge, the rooms are stripped back, focusing on everything that really matters; super comfy beds, soft fluffy pillows, a walk-in power shower, incredible sound proofing, air conditioning and super strong WI-FI. Out with unnecessary amenities, like overpriced mini bars, intrusive bed-side telephones and oversized TVs, redundant in an age of streaming.


THE SUMMER SEASON AT Luxury lifestyle hotel ME Mallorca, set in the beautiful Balearic Islands, has re-opened for its summer season with a series of new music events and fitness classes. ituated on one of Mallorca’s idyllic beaches and only 25 minutes’ drive from central Palma, ME Mallorca offers a chilled-out haven near Calvià on the island’s West coast. Throughout the summer, ME Mallorca will offer live music performances at outdoor restaurant, Pez Playa, on Wednesdays and Thursdays from 8pm until late, alongside DJs playing every weekend in the Barbarossa Bar. In partnership with Body Active Palma, guests will also be able to enjoy a range of fitness classes, from Yoga on the beach and Pilates classes to Cross Fit and Electro Stimulation, as well as personal training sessions. Guests will be able to experience the hotel’s new Pez Playa deck, which is set on a private beach with lounge chairs for relaxing in the sunshine. It will serve a range of cocktails, healthy juices and beachside snacks, whilst

Pez Playa allows guests to dine alfresco and enjoy Mediterranean dishes overlooking the seafront. Pool bar and restaurant Barbarossa, which opened last year, will provide more casual dining including authentic pizza baked in a Neapolitan oven and an array of cuisines from around the world. Barbarossa is open to hotel residents, locals and tourists staying on the island. Every Saturday, guests can chill by the pool to laid-back lounge music from the hotel’s resident DJ, whilst enjoying a barbeque and cocktails. Set on the beachfront amongst pine and palm trees, the hotel boasts 256 spacious rooms, including 34 ME+ suites with breath-taking seafront views. The ground-floor suites have a private garden with direct pool access. All bedrooms have a clean and minimalist feel with contemporary furnishings, as well as offering mood-lighting, luxury rain showers and stand-alone bath tubs, plus premium bathroom amenities by CODAGE.

Hotel Opening & Refurbishments

ME MALLORCA IS HEATING UP ME Mallorca boasts two pools, including one with seafront views and surrounded by Bali beds, which offer poolside dining, a concierge and towel service. Located next door to Nikki Beach, ME Mallorca and the renowned beach club have synchronised their music, offering a seamless boundary between the two properties. Newly refurbished ahead of the summer season, Nikki Beach Mallorca is open every day from 11am until early evening. It has become a party hotspot in the area’s thriving nightlife scene. The adults-only pool on the beachfront allows guests to enjoy live acts and DJs whilst relaxing in the sunshine. The second pool is set in a quieter area for families, with a poolside concierge service. With its cutting-edge technology and contemporary feel, BE ENERGY SPA provides bespoke beauty treatments and therapies tailored to the needs and desires of each guest. The 24-hour gym means that hotel residents can enjoy daily complimentary group Yoga sessions, as well as access to book private Pilates and personal training sessions as part of their stay. ME by Meliá is for cultured, fashionable guests who are driven by new experiences and opportunities. The ME brand is known for its first-rate service; guests can experience the best of their destination through the Aura Manager, with their local knowledge of the area to ensure their stay is unique. The brand is continuing to expand with openings in key markets including ME Dubai, designed by Zaha Hadid in 2019, and ME Barcelona in 2020. There are currently ME by Meliá hotels in Miami, Milan, London, Ibiza, Mallorca, Madrid, Sitges and Cabo.

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The summer season at ME Mallorca runs from April to October 2018. Rates start from €225 (Bed & breakfast). For further information on ME Mallorca and to discover more about this summer’s events visit: / Instagram: @ MEMALLORCA #TheMEPeople


Hotel Opening & Refurbishments

The curtain goes up on Hotel Indigo London ® – 1 Leicester Square Inspired by the area’s theatrical heritage, the boutique hotel is located one of the world’s most iconic addresses in London’s West End IHG® (InterContinental Hotels & Resorts®), one of the world’s leading hotel companies is proud to announce the opening of its newest London hotel, Hotel Indigo® London - 1 Leicester Square, in the heart of London’s stage and theatre district. The 95-room boutique hotel features theatrical touches inspired by the neighbourhood’s history and heritage. Just as no places are alike, no two Hotel Indigo® properties are alike. Each of the three distinct bedroom designs represent different stages of putting on a theatrical production and have been designed by award-winning architects Michaelis Boyd.

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• Scriptwriter Rooms channel a


playwright’s study: an inspiring and poetic space. Robust materials create a personal and intimate atmosphere with drafts of scripts framed as artwork. Backstage Rooms reference stars’ dressing rooms in their design and are complete with the technical fittings of a stage: spotlights, ropes and illuminated, flamboyant dressing room mirrors. Auditorium Rooms capture the exclusive experience of a private theatre box. At the bottom of the bespoke banquette in each room, gold plate numbers

reference auditorium seating and luxe polished plaster is reminiscent of the historic patina of a theatre Hotel Indigo London - 1 Leicester Square is perfect for guests wanting to immerse themselves in the energy and buzz of the capital, with Chinatown to the north, Trafalgar Square to the south, Covent Garden to the east and Piccadilly Circus to the west. Guests can enjoy unrivalled views of London’s most impressive architectural icons, including The Shard, Big Ben, the Houses of Parliament, Nelson’s Column, the London Eye and the Gherkin. As well as fantastic views, seven rooms come complete with balconies overlooking the square whilst the rooftop restaurant boasts floor-to-

ceiling glass and a wrap-around balcony – a centre-stage spot to watch the world-class film premieres and movie stars as they arrive on the red carpet. Tom Rowntree, Vice President of Brand Management – Luxury and Boutique brands, IHG, Europe said: “Whether you are after a night out at the theatre, great restaurants and bars or just want to explore nearby Chinatown, our adventurous guests really will be in the thick of it when they stay at Hotel Indigo London – 1 Leicester Square. We are delighted to open this hotel in such an exciting location and hope our Hotel Indigo guests enjoy exploring all the hidden gems the area has to offer.” Asif Aziz, Founder and CEO, Criterion Capital said: “I have a

Hotel Opening & Refurbishments passion for London’s West End and have had the privilege to invest in and curate some of the city’s most iconic landmark buildings. The creation of Hotel Indigo at One Leicester Square represents the beginning of a journey to bring some dynamic hospitality concepts to the capital.” The Hotel Indigo brand is set to increase its footprint in 2018 with upcoming openings also including Hotel Indigo® London – Aldgate, Hotel Indigo® Milan – Corso Monforte, Hotel Indigo® Brighton and Hotel Indigo® Stratford-uponAvon. Across Europe, there are currently 24 Hotel Indigo properties with 20 due to open over the next three to five years. A significant proportion of these are in the UK where the estate is set to double – there are currently 11 hotels with the same number due to open over the next three to five years in the UK alone.* To get the best deal, book direct at and to explore the hotel further, visit

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Rates start from £200 per night.


Hotel Opening & Refurbishments

RETREAT TO THE LUXURY RESIDENCES AT MERCHANTS MANOR HOTEL & SPA such as antique mirrors attained at an auction from the estate of a renowned artist in Helford, or antique hooks recovered from the private quarters of Queen Mary when she sailed around India and Asia as part of a coronation tour with King George V. Lookout’s bathrooms showcase contemporary elegance with handmade tiles and brass taps as well as a wet room with large rain head showers from Bert & May and Temple Spa products.

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If you’re dreaming of the ultimate coastal staycation, look no further than Merchants Manor Hotel & Spa in the idyllic seaside town of Falmouth. The boutique residences part of Preferred Hotels Residences Collection has just opened two eco-friendly residences that showcase the very best in British design, oozing elegance, convenience and style.


Located in the grounds of the hotel, the residences called Landlubber and Lookout welcome visitors with spectacular views over Falmouth bay, creating an instant oasis of tranquility – ideal for couples, friends and families looking for a luxurious short break, minimoon, or getaway. Inspired by the fresh Cornish countryside, each residence offers a secluded, spacious retreat for one to four guests with two bedrooms (one super king or twin and one king) that are flooded with beautiful natural light. Each apartment also has two bathrooms complete with handtiled wet rooms as well as a kitchen living space and private terrace with jacuzzi hot tub.

Designed by acclaimed in collaboration with award winning interior designer Helen Hughes, Landlubber and Lookout have their own unique personalities. Lookout’s interiors reflect the calming surroundings of the Falmouth coastline, with bespoke floor to ceiling windows allowing you to gaze out at the breathtaking sea views from the comfort of your bed. Both bedrooms feature calming tones of cool blues against bright corals. In each room there are snippets of quirky furnishings,

After a long day exploring everything Falmouth has to offer, return to your spacious living room and chill-out with a book as you curl up on one of the antique chairs or cuddle up to your family watching a blockbuster hit on the smart TV complete with Netflix. Lookout’s kitchen is fully equipped with statement black concrete surface, pitch stained pine doors and hand finished brass furniture all with A+ rated appliances. For ultimate extravagance enjoy a home-cooked meal prepared by the hotel’s Chef Patron, Hylton Espey before ending your evening with a glass of fizz as you gaze up at the stars from your own Jacuzzi hot tub. If you love the outdoors why not immerse yourself with an overnight retreat to Landlubber, a tropical

Drop off your bags and venture into your very own sanctuary in the form of a 30-metre private garden complete with hot tub jacuzzi. Landlubber has a contemporary finish, softened with comfortable furnishings, reclaimed timber cladding and artisan hand tiling allowing you to escape from the everyday hustle and bustle. The kitchen living area offers plenty of space to relax with bespoke seating as well as a rustic farmhouse dining table sourced from a local antique shop in the town that’s perfect for entertaining family and friends. Bedrooms provide ultimate comfort with handmade beds, crisp Egyptian cotton sheets and large double doors that lead out onto your own private terrace. For the utmost indulgence, treat yourself to an in-room treatment available from the hotel’s acclaimed Linen Room Spa. The team at Merchants Manor will ensure you

arrive to a home away from home with added touches including a welcoming hamper that provides you with everything you need to begin your relaxing break. You’ll be greeted with lavish goodies including freshly baked sourdough bread and manor made butter, provisions from the kitchen team as well as treats from Temple Spa for instant tranquility. Tipped as one of the UK’s best seaside towns, Falmouth is a beautiful setting for visitors looking for the ultimate staycation. Make the most of your time exploring the bustling harbor with a visit to Pendennis Castle or Trebah Garden a sub-tropical paradise with a stunning coastal backdrop. There’s also a plenty of local events to enjoy, from the International Sea Shanty Festival in late June to the Oyster Festival in October which is famous for its speed-shucking contest. Guests will also be able to enjoy all of the facilities in the main hotel including the outstanding Rastella restaurant, swimming pool, Technogym and indulgent Linen Room spa.

Commenting on the project, owner Nick Rudlin said: “We are delighted to unveil our new spaces to guests. Each residence is ecofriendly and designed to reflect the beachy surroundings of the Falmouth coast. This has been supported by the AA who have awarded the spaces the highest accolade of 5 gold stars making them one of only a handful in all of Cornwall.” “The new homes are perfect for those looking for the best of both worlds, offering unparalleled luxury of a private holiday escape, with the ability to dip in to all the amazing amenities that a boutique hotel and restaurant has to offer.” The apartments are available to book immediately for £300 per night (minimum 3-night stay) and from £1,900 for a week stay. Merchants Manor is located at 1 Western Terrace, Falmouth, Cornwall, TR11 4QJ. For more information visit or call 01326 312 734.

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haven inspired by Edwardian plant hunters who travelled far and wide to bring exotic botanical treasures to the Cornish coast.


REFURBISHING AND BUILDING ON NEW ‘BEST PRACTICE’ GUIDELINES New ‘best practice’ guidelines have been published addressing bedroom and bathroom accessibility in multi-occupancy buildings- be it new build or refurbishment. Simultaneously, Britain’s leading provider of disabled toileting solutions, Closomat, is announcing new developments that enable hotel, residential and care home operators and communal/supported housing providers to comply, stylishly, with a unique package from specification, through fitting to future service & maintenance. BS8300:2018 Design of an accessible and inclusive built environment extends the remit of compliance covered under its predecessor BS8300:2009. The latest version is not specific to new build projects, and applies to all building types that require permanent sleeping accommodation for disabled people.

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It also picks up on the fact that some disabilities are not visible, but require urgent access to sanitary facilities- such as the 6.5million people who have bladder or bowel continence problems.


Under the new guidelines, up to 5% of bedrooms should have a wheelchair accessible en-suite shower room, if en-suite facilities are available elsewhere in the building; a further 1% should have a fixed track hoist system, a further 5% maximum should have an ensuite for ambulant disabled people, with an overall total of 15% of bedrooms large enough to enable easy adaptation if required in the future.

Closomat offers a range of contemporary ceiling track hoist systems that can be tailored to individual needs, enabling movement and transfer within a room, through to an en-suite, or beyond. In the bathroom, it can provide a range of fixtures such as grab rails, height-adjustable or fixed washbasins that integrate with a stylish wall track system, enabling quick and easy adaptation to individual occupant needs. Its range of wash & dry toilets take accessibility into higher realms of inclusion and intimate hygiene, with contemporary styled floor- standing, wall-mounted and height adjustable variants. “Accessibility is a growing consideration in building design,” explains Robin Tuffley, Closomat marketing manager. “Whether designing a new build or refurbishing, it makes sense to future-proof it to accommodate the growing numbers of people with

impairments who need help who will stay somewhere, whether short, medium or long term. Just in the hotel industry, parties which include a disabled person spend £14billion a year on tourism and travel: can you afford to ignore that? “The Standard applies also to residential and care homes for example: we all know how that market is set to increase, and that inevitably the older generation have more issues with mobility.” Closomat’s website is the ‘go to’ resource to help take the first steps towards efficient accessibility provision, including design guidance, white papers, CAD blocks, NBS specification clauses and case studies. The information represents the combined wealth of knowledge amassed from over 55 years’ helping disabled people optimise their dignity and independence in the bathroom, at home and away.

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Shows & Events

INTERIORS POWERHOUSE Variety and dynamic are the buzz-words for this year’s Manchester Furniture Show (15-17 July, Manchester Central). With the high-end MidPoint Furniture Exhibition joining the show for the first time there will be more choice than ever before, from glam dark woods to luxe metallics, and from mainstream to exclusive. In upholstery over 20 well known UK and International upholstery companies will introduce new designs from robust classics to large scale-modular and compact contemporary models. From the heart of the Midlands Alpha Designs return to Manchester with new styles designed to charm and delight. Their new sophisticated and colourful sofas and chairs are made for both residential commercial use and ooze comfort and modernity. Italy’s Italia Living shows at Manchester for the first time in the MidPoint section.

Their luxurious leather sofas are all about aspiration and relaxation. With all the chic of Italian design and their “Made in Italy” badge, they will be introducing new models in pale greys and light blues with metal accents. Joining Italia Living in the MidPoint section is SITS. For over 25 years this Polish giant has been designing, developing and producing on-trend upholstery and produces over one million sofas and chairs every year. They have new modular collections, each with dozens of fabric choices.

La-Z-Boy will have their largest ever stand at Manchester and will introduce a new collection of pedestal chairs, as well as their latest upholstery innovation called Urban Attitudes. It features a specially designed concealed reclining mechanism and chic styling. They will also show new additions in their Originals Collection. Other names with new upholstery collections and not to be missed include first time exhibitors The Great Chair Company, Siren Furniture and Spink & Edgar, along with returning Manchester favourites Whitemeadow, Buoyant, New Trend Concepts and Westbridge. For living and dining furniture the choice is extensive too. Trends from traditional with a twist, smart industrial, futuristic and minimalist will keep visitors enthralled. Baker Furniture has been producing living, dining and bedroom furniture for over 20 years. With a stated aim of having a collection to suit every setting, their new ranges including Nixon combining rustic wood with black metal, and Perta combining polished steel are 21st Century living at its best. First time Manchester exhibitor Venjakob will also be in the MidPoint section. Their German expertise has resulted in 3 new living and dining ranges, Barola, Elana and Macao. Each designed for high-end contemporary living, they feature white lacquers, subtle internal lighting and concealed handles. Expert Italian producer Calligaris are at Manchester for the first time. Celebrating 95 years of furniture making, their innovative, quality driven collections are renowned worldwide. The 2018 collection features individually styled dining and coffee tables with ceramic tops and padded chairs in soft velvets.

Rowico, favoured Manchester returnees, believe that furniture should be a decorative art form and use a great variety of materials to prove their point. Their new introductions include Oxford, a dining collection featuring reclaimed tops in co-ordinating mono-chrome tones. Also not to be missed are Germany’s Rauch and MWA Aktuell whose highly engineered, smart new cabinet designs will be on display. New collections too will be on display from Ireland’s Blue Bone and VIDA Living and the UK’s Carlton, Gallery Direct, Heritage, Kesterport and Corndell Quality Furniture.

Furmanac have 5 recognisable brands including the high-end Hestia and mainstream MiBed. Making beds for over 50 years, they are the UK’s largest producer of adjustable beds. New mattresses in their Hestia’s Nature’s Comfort range and new innovative MiBed styles, plus dozens of new fabrics will be feature. Breasley will show their extensive collection of ‘Mattress in a Box’ and

exclusive beds will be on display from Whitemeadow in their dedicated Bed Studio. For widely contrasting beds see those on the Gallery Direct and CIMC stands.

The Manchester Furniture Show is definitely a powerhouse for furniture and interiors this summer bursting with colour, texture and new designs.

Birmingham’s Slumberdream covers the whole bed and mattress spectrum from budget collections, to pocketsprung luxury models, and continually invests in new technology to improve the performance of its mattresses. Showing at Manchester for the first time has several new models to show. Producing beds for both the contract and domestic markets Vogue Beds is another UK manufacturer showing for the first time. Their innovative ranges the Touch collection with its unique encapsulated surrounds offering 100% sleeping area and the new Airstream collection, which features memory fibre fillings will be on display.

To see the full exhibitor list and to register go to

Hotelier & Hospitality Design

Beds are always popular at Manchester and there are many new additions to the list of exhibitors showing beds and mattresses this year.




















& WI
































Showcasing everything you need to make your establishment stand out.


@RestaurantShow #TRS2018 This is a trade event. No under 18s will be admitted.

Shows & Events


A unique hotel experience Imagine this for a moment: hotel glamping a completely new way to experience a city’s landmarks or secret country hideaways, all within the comfort and assurance of a hotel. Glamping has so much to offer; from expansive views over a beautiful city to treetop retreats in the middle of a wood; it’s already a reality for many hotels in beautiful countryside as well as in cities across the UK and practically mainstream in New York. Aside from cost, the biggest pull for hotel guests is the promise of a unique experience. One that creates memories that visitors will cherish for years to come. It’s easy to say you need to create standout experiences but how can you do it within your existing business?

Smart revenue generation The emphasis in glamping is on glamour. Who could be better placed than the hotel industry to offer a luxury service, in beautiful accommodation but with an exciting, outdoor twist? It’s a smart way to generate extra revenue by using outdoor space that is either unused or not living up to its full potential. Using a rooftop is just one option. Combine glamping with creative thinking about your outdoor space and you’re no longer limited to within your four walls. Suddenly you have vast possibility for unique, memorable accommodation that also offers the level of service your hotel already excels at.

Hotelier & Hospitality Design

Do it properly: gather all the inspiration you need in one place


Glamping is much, much more than yurts and tipis. There’s a structure to suit almost any kind of

outdoor space; from tiny eco homes to funky geodesic domes and countless others. If you want to inspire would be visitors, you need to be inspired! If you’re thinking of investing, make sure you’ve experienced all the options. A visit to the Glamping Show 2018 is a great place to start where you will pick up lots of creative ideas.

Registration for your free place at The Glamping Show 2018 Why attend?

• Find all the information and inspiration you need in one place, making your research a breeze.

• You’ll talk to suppliers, experience products and

draw ideas from across the glamping community.

• Join hospitality industry suppliers and colleagues from across 28 countries to build your global network.

Make a date in your diary to visit the Glamping Show (Thursday, 20 to Saturday 22 September): register here to be added to our mailing list for further updates.

Caffè Culture Show – Serious Coffee Business 16-17 October 2018 | The Business Design Centre | Islington | London

Free trade visitor registration is now live! Visit to register today!


affè Culture, the UK’s premier trade exhibition for the coffee bar industry, returns this year from 16-17 October in its new home at the Business Design Centre in central London. Over 4,000 decision makers consisting of independent coffee shops owners and buyers from the multiples and high street chains will visit the show to source the latest products and services needed to run a successful operation. With specialty coffee at its core, Caffè Culture’s exhibitors will also showcase products ranging from tea, artisan food, bakery and chocolate right through to equipment, technology and packaging. Some of the exhibitors already on-board for this year’s show are: Matthew Algie, Union Hand Roasted, Assembly Coffee, Roastworks, Colonna Coffee, Climpson and Sons, Metropolitan Tea Company, Redemption Food, Rude Health, Birchall, Tea Drop, Kokoa Collection, Coco Chocolatier, WBC, DCA Equipment, Coldpress Foods, Caffè Di Artisan and Casa Espresso.

The Caffè Talks Programme will consist of panel discussions and lively debate focusing on the hot topics in the industry. Nick Mabey will be collaborating with Maxwell Colonna-Dashwood to create and host the programme to ensure the challenges facing the industry are truly addressed.

NEW - World Barista Champion Dale Harris’s Sensory Experience will be a celebration of coffee that involves embarking on a journey along two pathways, focusing on the flavour developments of coffee and how taste works.

NEW - The finals of the SCA UK Latte Art Competition. SCA UK’s National Coordinator Mat North comments, "I'm thrilled that we can bring one of our events to the relaunched Caffè Culture. One of our goals was to bring the SCA UK competitions to a wide range of both the industry and coffee curious public, so working with events such as Caffè Culture is a great way of achieving this whilst giving the competitors the platform they deserve";

The Roasters Village curated by Maxwell Colonna-Dashwood and sponsored by La Marzocco will host the UK’s finest roasters and will offer visitors the chance to observe the tastes and aromas of the coffee on show through a programme of Cupping.

NEW - An ‘Exit Strategy Workshop’ hosted by John Richardson aimed at café chains and multiple-site operators looking to sell their businesses. Taking place on Wednesday 16 October for one day, this workshop is only available to attendees, and booking in advance to secure a place is advisable. Cost £55 per person.

Register free to attend at

Hotelier & Hospitality Design

Informative content is on the agenda


How historic Farnham Castle hides an up-to-the-minute secret…

Hotelier & Hospitality Design

With a prestigious past dating back to the 12th century, award-winning Farnham Castle must be one of the most historic venues in the UK – but there’s nothing old fashioned about the way it runs its business.


Catering for hundreds of weddings a year, and even more meetings and conferences, the world-class hotel and its five acres of grounds have built a solid reputation as the go-to destination when something a little different is required.

Farnham Castle uses a hotel property management system (PMS) to organise every aspect of running its busy hotel operations, from online booking to food and beverage management, front desk and even housekeeping management.

Farnham has become well-known as both a boutique hotel and a stunning venue, providing a unique combined hotel and venue experience.

Impressed by the way the system unobtrusively helps the hotel and its staff to deliver excellent customer service, Farnham has recently added a ground-breaking venue management system to create perfect control over its meetings and weddings business.

So it’s not surprising that General Manager Robert Wright says the customer experience is paramount – and explains why Farnham Castle has implemented not one but two up-tothe-minute software systems to work quietly away in the background so everything runs perfectly.

Robert said: “We’ve been using the PMS since July or August 2017, and we installed the venue management system following that.” The desired results have been quickly achieved.

“We were on Excel spreadsheets before we moved to the venue management system, and it’s definitely provided us with the ability to manage our events better,” said Robert. The technology saves time by eliminating paper diaries and the possibility of double booking. Everything is in one place and easily accessible, and many routine tasks are automated to save staff time and hassle. The venue management software also eliminates the time-consuming process of typing up function sheets in Word, and provides easy task management for all staff, who simply log into the system and see at a glance what tasks managers have allocated for them to do.

“The system helps us to manage our costs and track our revenue so much more efficiently,” said Robert. “When we’re planning events we can put everything into the same format at the same time, which is very time effective for our staff.” The venue management system also makes sure organisations never miss out on following up any valuable sales leads, and makes billing far simpler and more accurate. Comprehensive reports give the venue organisers an end-toend view of their business in real time. “The system captures our sales leads effectively and puts them all in the same format, which means not only do we never miss a lead, we can also log statistics and monitor what’s working,” said Robert. Business is pretty non-stop at Farnham Castle, set in the pretty town it is named after on the Surrey/Hampshire border. “We do around 200 events just over the Summer, about three months – we host lots of weddings, and some smaller conferences and meetings too,” said Robert. Both systems – roomMaster PMS and Rendezvous Events - are supplied and supported by NFS Technology Group, a leading supplier of hospitality software in the UK and elsewhere. Life is pretty full-on for the Farnham team, and Robert says they appreciate the operational support they receive from the systems – and from NFS, which has a 24/7 helpdesk manned by experts just in case anything goes amiss. “We’ve had fantastic support from the NFS team – they’ve been brilliant,” said Robert.

NFS Chief Executive Luis De Souza said Farnham Castle was a shining example of how successful hospitality businesses in the UK can enhance their businesses with the right technology. “Farnham Castle is a superb example of a hotel that is operating both as a high-class hotel and as a venue, and it’s great to see it is polishing its already-impressive offering to its customers with the help of our technology,” he said. “It’s a genuine privilege for NFS to include this fabulous award-winning venue among our esteemed clientele.”

For more information about roomMaster and Rendezvous Events, visit

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“And we’re delighted at the way the systems have helped both our bookings and our guest experience.”


Guide answers outdoor furniture flammability questions highlighted by LOFAssured scheme success Produced by FIRA to give a greater understanding of fire safety issues that may concern those buying or selling outdoor furniture, the LOFA Outdoor Furniture Flammability Guide provides a basic introduction to the LOFAssured Scheme with essential information for retailers and consumers.

Hotelier & Hospitality Design

One of the conditions of LOFA membership is that members must adhere to a code of conduct, part of which is compliance with all current legislation.


The new guide explains that, in order to achieve LOFAssured status, LOFA members must pass an audit process supported by Hertfordshire County Council which acts as prime authority and offers assured advice which will be accepted across all county and borough councils. The scheme shows a member company is compliant to flammability regulations and performs sufficient due diligence to ensure products are fit for purpose.

Providing answers to 12 key questions relating to flammability concerns, the LOFA Outdoor Furniture Flammability Guide makes it clear that any form of garden/outdoor upholstered furniture that could be set up or carried into a dwelling and conservatory must meet the Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989, 1993 and 2010). These regulations are enforced and policed by all local trading standards departments across the United Kingdom. Flammability labels are an important aspect of fire safely regulation compliance. While some of these are for display purposes, others must be permanently attached to outdoor furniture and the guide gives invaluable details coupled with illustrations of what to look for. The final section of the LOFA guide provides invaluable details of further resources, including organisations relating to consumer support, associations and regulations.

For further information on the Leisure and Outdoor Furniture Association, call 02392 258844 or visit www.lofassured.,


GIN Collection, from £28

A clientele expecting great food and wine will also appreciate the finesse of a beautiful mouthblown glass with an unusually long stem. While a bar serving a crowd that is ‘mad for mojitos’ may want glasses which have a bit more of an edge and are also practical and fun. Whatever the mood and values you want to reflect, LSA International has everything you need. Several collections include tumblers, champagne coupes and cocktail glasses as well as wine glasses and shot glasses. The MIXOLOGIST Collection even includes an ice bucket so you never need have a problem matching your glassware again. The great success of LSA International’s best-selling GIN collection which includes generous, thick-stemmed Balloon glasses, has now inspired the launch of the NEW MIXOLOGIST Collection – a range created to suit every type of cocktail from Negronis and Martinis to B52’s and Boston Sours. The SORBET Collection is another best seller which is particularly well suited to being outside. Available in six beautiful colours, all of which complement one another, the gold-rimmed Balloon glasses and Tumblers come alive as the

A Glass Apart

Raise the tone with a little help from LSA International SORBET Tumblers, £15

MIXOLOGIST Tool Kit £50, MIXOLOGIST Cocktail Highball Glasses, 2 for £23, MIXOLOGIST Cocktail Mixer Jug, £23

light changes – adding a vitality to any table – whether they are used for water, a sorbet or just a tea light. The WINE CULTURE Collection can only be mouthblown by the most skilled artisans. As its name implies, it has been created to enhance the enjoyment of fine wines, and the grace of every

WINE CULTURE White Wine Goblet, 2 for £50, WINE CULTURE Water Glass, 2 for £32

glass is echoed by the way it feels in the hand. From White Wine Goblets finished with long, hand-drawn stems to the Water Glasses and Wine Carafe – many consider the collection to include some of the most beautiful glassware made.

Hotelier & Hospitality Design


ollowing a sunny start to the summer, both al fresco dining and cocktails have never been in greater demand. LSA International’s new collections of mouthblown glassware provide a great way to set the tone and make sure customers receive a good first impression – whether you want to project an atmosphere of contemporary elegance and sophistication or an experience that feels a little more relaxed.




Hartley Glasshouse under construction in the 1950’s This year, Lancashire-based greenhouse and glasshouse manufacturer Hartley Botanic is celebrating its 80th anniversary – marking 80 years of making its stunning handmade, made-to-order horticultural buildings, with its team still working from the original factory at the base of the dramatic Pennines’ Chew Valley in Greenfield. Founded in 1938, the company is one of Britain’s oldest and most trusted greenhouse manufacturers and was the first to develop and make entirely aluminium structures, representing a new class of greenhouse building in terms of practicality and engineering design. Since then, Hartley Botanic has built a name and reputation amongst the horticultural elite synonymous with excellence, receiving commissions from some of the UK’s most eminent gardeners, designers and horticultural institutions. In February last year, The Royal Horticultural Society officially recognised the company’s enduring commitment to British craftsmanship by endorsing its entire product range. Hartley Botanic was founded in 1938 by businessman and inventor Vincent Hartley. Irrepressibly ingenuous, Vincent created many of the iconic products used during the war years. His inventions included a headlight cowl used to mask car lights during the blitz, ‘everlasting’ aluminium plant tags and the Hartley ‘safeboil’ which prevented the boiling over of milk. His crowning achievement however came when he created the first solely aluminium and glass greenhouse, marking a huge step forward from its wood and wrought iron Victorian counterparts. In using aluminium, Vincent

RHS Garden Hyde Hall Edible Garden Hartley was able to create a greenhouse which both maximised light and celebrated design. He was the first to employ aluminium purlins and joints to create spacious, elegant interiors free from internal bracing, presenting an optimum area for natural light. His aim was to create structures which were beautiful, clean, uncluttered and practical, principles which are still clearly evident in every greenhouse built by the company today.


The Victorian Grand Manor at Belmond Le Manoir aux Quat’Saisons As well as his engineering and design vision, Vincent Hartley set an overall ambition for the company - to produce ‘the finest greenhouses money can buy.’ Hartley Botanic stands firmly behind this founding ambition, maintaining it through an uncompromising approach to craftsmanship and very personal customer service. All Hartley Botanic’s greenhouses and glasshouses, whether a Victorian Grand Manor or a small lean-to, are handmade to order using the finest materials and represent the highest level of engineering design. From the stainless-steel capping screws and durable polyester coated finish, to its extruded aluminium alloy sections, each element of a Hartley Botanic greenhouse speaks of fine workmanship and a commitment to enduring strength, longevity and performance. Every Hartley Botanic greenhouse and glasshouse is unique, designed in collaboration with the customer and according to their individual needs. The company offers different model styles, from traditional to contemporary, which are individually customised according to any number of factors, from the garden site to growing requirements and design taste. Tasteful colour options are available such as Verona Stone and The Olive Leaf, as well as internal glazed partitioning to create different growing zones. Accessories such as staging, shelving, decorative finials and integrated aluminium cold-frames also further personalise this most individual of garden buildings for ‘extending the growing season at both ends.’ Customers purchasing a Hartley Botanic greenhouse or glasshouse are making an investment which will stand the test of time, span generations and be robust enough to travel well. Some of the team working at Hartley Botanic’s Greenfield factory have worked there for over 20 years. The oldest member of the team, David Littlewood, has been at the company for 50 years and

Lingholm Estate, Keswick

Hartley greenhouses installed at Belgrave Hall in 1950 are still in use today

In a throwaway age Hartley Botanic makes greenhouses and glasshouses which truly stand the test of time and, as such, become heirlooms for generations of families. The company are regularly contacted by customers requesting small parts for their decades-old greenhouses which are still providing excellent service. This longevity of use is even experienced by customers who dismantle and reinstall their greenhouses within a new property, and sometimes abroad. Some of Hartley Botanic’s original structures are also still standing and in full use, such as the Hartley Botanic greenhouse at Belgrave Hall, installed in 1950 and the glasshouse in Glasgow Botanical Gardens installed in 1988. The company offers a 30 year ‘lifetime’ guarantee which covers both the structure and installation of its greenhouses and glasshouses, a formal acknowledgement for customers of the reality of their longevity. still uses original, hand-operated machinery to make precision parts. It is partly this highly experienced and loyal team which is behind the company ’s success and its old-fashioned levels of customer service. The company prides itself on the fact that ‘the first cost is the last’ when buying a Hartley Botanic greenhouse and on its 360 degree service following purchase - full support offered at the conception, design and installation stages. Hartley Botanic also offers an exemplary, long-term commitment to customers’ needs for the lifetime of their greenhouse, which in most cases is for many, many years.

Wynyard Hall, Tees Valley

Belmond Le Manoir aux Quat’Saisons

For more information please visit: or call 0800 783 8083.

NOTHING ELSE IS A HARTLEY ©The Royal Horticultural Society. Endorsed by the Royal Horticultural Society. Registered Charity No 222879/SC038262

The Essential Box at the Top of Every Commercial Kitchen Wish List From the humble chip shop to the local takeaway; the roadside pub to the gourmet restaurant. Commercial kitchens, in their myriad shapes and sizes, have since the dawn of time relieved an unrelenting hunger across the nation. But their beauty, with sizzling onions, the incessant rush of chefs, the condensation on cold windows, is only half of the story. Alongside a blend of fine tastes and scents is a dirtier world, one of grease and fumes; the by-product of vigorous cooking. This grisly world is kept in check by mechanical vents and steel extract hoods, each with its own role in keeping kitchen occupants safe. If the balance between the two worlds is not carefully managed, the commercial kitchen could be brought to its knees. If you manage or work in a commercial kitchen, you may have encountered one of its more unfortunate sides. Bad odours, produced by grease, carbon and steam deposits can spring up at any time in all their grimness. Sometimes they don’t go away. This isn’t just a problem for people inside, but for those in the surrounding environment. To regulate this, going above and beyond the typical tasks of extract hoods and vent maintenance, CK Direct are offering their very own product that’s already become the much sought-after answer. The Ozocube™ is a cost-effective addition to the kitchen ventilation setup that eradicates smells, saves money and keeps you on top of safety standards.

Hotelier & Hospitality Design

The CK Direct Ozocube™ is a high efficiency ozone generator unit, ideal for use in commercial kitchens,


food processing plants and factories. The unit is installed between the extraction point and the exhaust fan, external to the ductwork, making servicing and maintenance much easier. The unit eliminates smells by oxidising pathogens in the exhaust pipes and also prevents the build-up of residue in the ductwork, preventing failures in fans and fire hazards. Ozocube™ is also the most powerful Odour Control Unit available to the UK market. It is in essence a regulator, a silent overseer of your other ventilation that allows it all to live in greater harmony. The result is a nicer environment for your staff to work in, your customers to enjoy and your neighbours to appreciate - Free of overpowering smells and cacophonous noise. A case of bad odour may not seem like a problem worth spending your money on but consider that regular foul smells can justifiably incur complaints from residents under the Environmental Protection Act (1990). A very high-profile restaurant in London had this exact problem as bad smells from the kitchen led to a complaint from a nearby bank. After installing Ozocube™, an official report confirmed that there was subsequently ‘no odour apparent’. Ozocube™ kept chefs, customers and a nearby business very happy. On top of its noise and smell reduction duties, Ozocube could put some money back in your pocket. By allowing your ventilation to run more efficiently it can reduce running costs by 50% and increases the lifespan of the rest of your equipment. As a business investment alone, considering its relatively cheap price, it’s a product that merits some fanfare. An energy saver, noise reducer, odour killer and money saver, Ozocube™ is a low-risk, all-in-one for commercial kitchens. Head over to the CK Direct website to get your ventilation running smoothly and keep your kitchen doing what it does best: making great food.







The Industry-trusted Commercial Kitchen Ventilation & Extraction experts

+44 (0) 1733 230 378 | |

SHERATON GRAND HOTEL & SPA, EDINBURGH INTRODUCE MULTI-SENSORY BATH EXPERIENCE FOR TIME-POOR TRAVELLERS Home to the finest urban spa in Europe, The 5* Sheraton Grand Hotel & Spa, Edinburgh has pledged even the most time-poor travellers some ‘me’ time after identifying that many guests simply do not have enough time to relax, unwind and re-centre at the spa whilst away from home. The launch of ‘Soak Your Senses’ will offer guests a memorable in-room, multi-sensory bath experience, combining light therapy with aromatic ESPA bath oils, all in just 20 minutes.

Hotelier & Hospitality Design

From the comfort of one of the hotel’s 258 spacious bedrooms or 11 luxury suites, guests will order from a bespoke ‘Soak Your Senses’ menu, identifying whether they would like to feel relaxed, energised, focussed, inspired, calm and centred or revived.


The package will include specially chosen ESPA bath oils, a freshly brewed pot of herbal tea and an exfoliating wash glove, whilst also directing guests to activate their glass-walled bathroom’s colour changing spa lights for the ultimate therapeutic ambience. For guests who may be run down and are hoping to feel revived, a healing green light paired with ESPA’s Resistance Bath Oil and a cup of loose leaf Moroccan mint tea infused with rose petals will fuel the body’s natural defences and give a sense of wellbeing. For a joyful and creative start to the day, an orange light and a pot

of Emerald Dragon Oolong will uplift the spirit, whilst the ESPA Detoxifying Bath Oil will gently soften the skin.

with aromas that awaken the senses, uplift, warm tired muscles, soothe and relax, revive or rebalance.”

Mark Perkins, Spa Director at Sheraton Grand Hotel & Spa, Edinburgh said: “Our unique bathroom mood lighting offers 13 different colours and we have paired five of these with ESPA’s range of bath oils. Yellow for example is well known to boost self-confidence and critical thinking, orange inspires and promotes creativity, red energises. Blue light is calming and serene and green light is known for its balancing and healing features. ESPA’s bath oil collection complements this perfectly

Guests will also have the opportunity to elevate their bath ritual with an indulgent glass of Champagne and will be given musical recommendations to play through the bathroom’s in-built speakers during their soak, ensuring all senses are equally stimulated. Tristan Nesbitt, Hotel Manager added: “We are offering the perfect quick-fix for those wanting to regain that precious life balance on the go. A good soak in the bath can prove

For guests who do have a little more time to relax, the hotel’s awardwinning One Spa offers a natural balance of energy, water and heat in a beautiful, light-filled space. An infinity edge swimming pool and shimmering rooftop Hydropool go hand-in-hand with a rejuvenating Thermal Suite and a soothing spa treatment programme. This summer, One Spa will also add two new

experiences to its thermal suite, including a unique dry salt room and a quiet relax room for guests to unwind and recharge in luxury. ‘Soak Your Senses’ is priced at £20 including a 15ml bath oil that will last for 1-2 baths; freshly brewed loose leaf tea and an exfoliating wash glove. Guests can order the experience through the hotel’s ‘Let’s Chat’ service using WhatsApp, iMessage or SMS or via the Concierge desk. More information can be found here:

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transformative so we wanted to offer an enhanced version for our guests who may not have the time to recharge at our spa after a long, day of business, travel or sightseeing.”


Panasonic Combines Gas and High Energy Efficiency within

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• Significantly reduces peak demand for electricity


• Intelligent controller to maximise energy savings • Free hot water production from GHP engine waste heat


anasonic has introduced an intelligent new Hybrid VRF to the UK hospitality sector, combining electric (EHP) and gas-driven heat pump (GHP) technology for optimal efficiency for cooling and heating. The new Hybrid VRF reduces energy costs by automatically switching between its GHP and EHP; it also provides a free supply of domestic hot water (DHW) - ideal for high demand applications, such as hotels and apartment blocks. The Hybrid VRF comprises of a master GHP unit, an EHP unit and a specialised intelligent controller. This controller monitors usage, energy demand and air conditioning load to calculate if GHP, EHP or a combination of both working simultaneously, will deliver the best savings. The intelligent controller will then intuitively switch the Hybrid VRF system between GHP and EHP to optimise efficiency. The result is a significant reduction in electrical demand during peak times when the air conditioning load ratio is high, for example

Electric Technologies for the Hospitality sector

For times when the load ratio is low - for example when hotels are at low occupancy during the daytime – Panasonic’s Hybrid VRF can switch to EHP to save energy. As the EHP can operate at a much lower capacity than GHP during off-peak periods, heating or cooling can be directed to the precise areas it is required with minimal energy wastage. In addition, the ability to switch to EHP when demand is low, helps to extend the life of the GHP engine, so it’s not in constant operation, delivering savings on maintenance costs too. Installation and maintenance requirements are further reduced due to the unit’s unified refrigerant cycle. Another significant benefit of Panasonic’s Hybrid VRF is that it can provide a free supply of DHW. This is achieved by capturing the waste heat generated by the GHP engine during operation and using it to heat water. This feature contributes to huge savings for large-scale commercial applications with a high demand of DHW, such as hotels.

The Hybrid VRF is managed by a centralised intelligent controller (CZ-256ESMC3), which monitors energy consumption and calculates load demand, intuitively switching between GHP and EHP for the most efficient operation. Its user-friendly interface also features multiple energy saving modes, including ‘Smart Multi’, which can be easily customised to increase efficiency. In keeping with its culture of continuous innovation, Panasonic has developed its most innovative VRF solution to date. The Hybrid VRF steers heating and cooling technology in a new direction, partnering two solutions to create a fusion for the future – Panasonic’s most efficient VRF yet. For more information on Panasonic’s air conditioning and heating solutions, please visit

Hotelier & Hospitality Design

when a hotel is at high occupancy. The GHP system consumes less than 10% of the electricity that the EHP system does at full capacity. By switching to GHP during peak times, energy savings are maximised. This enables the building’s electrical supply to be used much more efficiently to power critical infrastructure, such as the lighting or elevator operation.


Cheers! Celebrating the success of home-grown tipples

Beacon, Britain’s leading purchasing company, is shining a spotlight on home-grown wine, following its research which named Made in Britain the top trend amongst diners for 2018. It has been an exceptional time for English wine, with a record number of bottles of UK-made wine reaching the market last year, up 64% from 2016, as vineyards release more sparkling and specialist wines than ever before . This is set to continue, with wine production predicted to reach 10 million bottles by 2020, according to Beacon supplier Alliance Wine.

Hotelier & Hospitality Design

Not only are more varieties available, sales are also soaring. Insight from Beacon’s supplier Molson Coors, states that sales of English sparkling wines increased by 25% in the last financial year, accounting for an additional 350,000 bottles sold versus last year.


Alliance Wine also reveals that sparkling wine is the only wine sector currently in growth, in part due to the demand from UK drinkers, and most of the recent plantings are to produce the sparkling tipple. But why is it so popular? Paul Connelly, Beacon MD, discusses: “Provenance has become a major trend not only in the hospitality industry, but among the general public. There is a cultural shift to understand where our food and drink has come from, as well as a desire for organic and local produce. We saw evidence of this when Made

in Britain was voted the top dining trend for 2018, and it seems English wine is leading the way – cheers to that!” Britain is home to a number of vineyards producing home-grown tipples including Chapel Down in Kent, Albourne Estate in the South Downs, Camel Valley in Cornwall and Somerby Vineyards in Lincolnshire. Paul continued: “We recommend that operators adapt their offering to incorporate and satisfy the growing demand for English wine and ensure that they are well stocked as we head into the summer months. Consumers care more than ever before about the quality of their drink and it is vital to stock a range that caters for this, with provenance at the forefront, to capitalise in the warmer months.” For more information about Beacon please visit:







... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU


0115 965 9030

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Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

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To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

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Deliver Unmissable HD Content With Sky Select According to research, three quarters of hoteliers agree that their guests expect Sky TV in their bedroom1. It’s therefore no surprise that 75% of current hotel customers say that Sky TV improves their guest experience2 and with guest satisfaction top of the list for hoteliers, Sky can help play a big part in creating the perfect home from home experience.

Sky Select is the new, simple way for hoteliers to deliver unmissable content in stunning HD to every hotel room from one centralised system. It helps hoteliers benefit from more bookings, increased loyalty and top reviews while their guests enjoy an unrivalled choice of the latest blockbusters, award-winning dramas and world class sport with up to 96 channels all in stunning HD. Crowne Plaza London – The City, have recently upgraded to Sky Select and General Manager, Paul Watson provides his verdict. Can you tell us a bit about the Crowne Plaza London – The City, and your current in room entertainment offering? We are a Crowne Plaza Hotel, part of the IHG brand and we are centrally located in the City of London, straight opposite Blackfriars station. Within our guest rooms we offer Sky Select. We have a varied demographic of people in this hotel, including business travellers and a lot of families, and Sky offers the variation that we need to satisfy them all. How have your guests reacted to the Sky Select offering? If guests know they can watch Sky Atlantic in their room, and watch their favourite TV programme, Game of Thrones for example, they’ll choose to stay at our hotels versus another.

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What made you want to offer Sky Select in your hotel rooms?


Paul Watson - General Manager Crowne Plaza London - The City 1 2

Source: TNS hotel study (2014) Source: TNS hotel study (2014)

One of the key selling factors of Sky Select was that we can easily review the most popular channels and swap them in and out very quickly with Sky directly. Another benefit is the Sky Bright Box system which delivers the content. Previously, we would have had several boxes in our comms room which took up a lot of space. The Bright Box is one server and took less than a day to install. One day the Sky team came in and the next, we had 30 new HD channels. It’s simple to maintain and it’s good to know that if we have a problem, we can call on Sky to help resolve any issues quickly.

Club Room at Crowne Plaza London - The City

Have you seen an increase in room service revenue?

Would you recommend Sky Select to other hoteliers?

There is a restaurant in the hotel which we encourage our guests to use. However, if people decide they want room service, they’ll stay in the rooms and watch the range of content provided by Sky from sports to entertainment. It has benefitted our room service revenue which is a golden nugget for us all!

I would wholeheartedly recommend Sky Select to other hoteliers. I don’t think there is another system that give us the same level of flexibility to meet our guest’s expectations. What we like about Sky Select is the flexibility to swap channels in and out, add more channels and the fact that the system is fully HD. Most importantly, it gives our guests a great experience.

How have your guests been reacting to Sky Select? We monitor guest satisfaction of our in-room entertainment systems and it has gone from a 55% guest love score to 79%.

To find out more about Sky Select, please call 0844 644 8086.

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Galadari Suite at Crowne Plaza London - The City


Chantelle Lighting is renowned for providing exquisite lighting to the hospitality sector and Hotel Indigo, Durham, is no exception The stunning, Grade II 1890 listed building boasts period features such as tiled marble staircase, wood panelling and stained glass windows. Former home to the Durham City Council, a circular debating chamber and lobby room has remained and become the setting for the new restaurant and cocktail bar. Chantelle Lighting was commissioned to provide lighting for the 100-cover Marco Pierre White Steakhouse Bar and Grill, in the 83-bed hotel. The lighting needed to reflect the existing features, creating a warm traditional feel throughout, with a slight modern edge. Taking pride of place above the restaurant is a bespoke multi ring feature chandelier in an antique finish with 48 individual pendant drops and acrylic shades, handmade by artisan craftsmen and women in Chantelle’s Lancashire home.

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Measuring 3300mm diameter x 2700mm height, the fitting provides the perfect wow factor.


This is complemented with an industrial feature ring in a blacked industrial finish and 44 dimmable LED bulbs. Fixed floor lamp in an antique spray with woven shade; which pivot on the base and antique brass floor lamps with opal glass shade offer the mood lighting required, while twin, up and down retro wall lights with black outer and gold inner, complete the look.









K Direct has had the amazing opportunity to implement brand new ventilated ceilings and air jet canopies in a three Michelin Star restaurant. The London-based restaurant was the perfect candidate for the latest additions to CK Direct’s product range. During the restaurant’s 8-week refurbishment, the existing extract systems within the kitchen and rooftop were stripped out and replaced. Roof mounted air handling units, extract and supply fans, air conditioning and toilet ventilation were all fitted to service the launch of the showpiece ventilated ceiling, Air Jet canopy system and the new Air Jet extract hood.

1 CK Direct’s

public. The consumer can see the staff hard at work, whilst the staff retain a safe and clean environment. Air Jet canopy system CK Direct’s Air Jet canopy system allows the kitchen ventilation system to provide sufficient capture and containment at a minimal exhaust flow rate. It creates negative pressure along the front edge and side of the hood, assisting in containment of heat and effluents in the critical work area. The high efficiency of Air Jet kitchen ventilation systems reduces the effective net exhaust volumes, whilst improving extraction efficiency and

How do these new installations improve the restaurant?

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ventilated ceiling is suitable for kitchens with an extensive range of cooking surfaces. 2

The three Michelin star restaurant in London features CK Direct Air Jet




Ventilated ceiling The modular ventilated ceiling system is perfect for kitchens with an extensive range of cooking surfaces. It’s recommended for kitchens where natural points of extraction such as windows cannot be utilised – in other words, places like a residential area in London. The ceiling system is ideal for cooking areas that are viewable to the



minimising fan and ductwork size. Air Jet hoods prevent the heat and impurities produced by cooking appliances from spreading to the work area. The hoods deliver a small air flow to push the upward-flowing thermal current toward the filters. Included inside CK Direct’s hoods are unique Franke Cascade filters, which remove 95% of grease particles sized eight microns and above. These save on energy and maintenance, as the pressure loss is low, and the stainlesssteel filters are easy to clean. CK Direct senior design engineer Martin Culham was thrilled to see the new products in action at such a highprofile establishment. “In this, and also past cases where CK Direct has had the opportunity to introduce its services to a renowned restaurant, we’ve relished the chance to show what we’re capable of. Time and again we’ve seen that our innovations in ventilation are exactly what these establishments are seeking.” Martin continued and explained that refurbishments like this one will not only benefit the restaurant’s employees, but their customers too. Cleaner and safer kitchens are a win-win! You can find out more about CK Direct’s commercial kitchen ventilation and extraction systems on its website:

The Vivo Cero PoE Guestroom Telephone from Hotel Technology International Your hotel guests deserve a home from home hotel guestroom experience that is as luxurious as the ambience of your hotel. Hotel Technology International is forging new ground in providing technology that combines elegance of design with unstinting functionality, a classic combination to suit the most discerning of hotel guests. The Vivo Cero IP telephone with Power over the Ethernet offers your guests a stylish guestroom phone that provides ease of use, flexibility and complete mobility, giving your guests a touch of home comfort, because it’s this kind of attention to detail that counts. With the Vivo Cero PoE, you won’t even need a power outlet; the new all in one charging stand works with PoE* to recharge the DECT handset. Designed to meet the needs of a new generation of customer, the Vivo Cero PoE is available in night black or crisp white and includes options for customised guest service keys giving your clients ease of access to the services your hotel offers. It is no wonder that the Vivo Cero PoE has fast become the ultimate choice of guestroom telephone for boutique and luxury hotel groups. *Power over Ethernet IEEE 802.3af

About Hotel Technology International

To see our full range of luxurious hotel technology visit

Hotel Technology International Ltd. 1st Floor | 239 Kensington High Street London W8 6SA | UK

Tel: +44 (0) 203 405 1200 Email: Website:


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Hotel Technology International provides cutting edge technology solutions for the worldwide hotel and hospitality industry via a network of established and trusted channel partners. With headquarters in London, United Kingdom and offices in New York, USA and Beijing, China, classic design is at the heart of our business. As well as an extensive range of beautifully crafted telephones, we supply media and WIFI connectivity panels, alarm clocks and radios, switches, in-room controls and revenue generating Internet Access gateways. Our client list includes some of the world’s most famous hotel brands including Accor, Banyan Tree, Comfort Hotels, Hilton, IHG, Jumeirah, Lucien Barrière, Marriott, Meliá, Starwood, Virgin and Wyndham.


The art of doing! Broomhill Art Hotel & Sculpture Gardens Terra Madre Gallery Restaurant & Bar


estling within 15 acres of magnificent wild woodland valley, two miles from Barnstaple, Broomhill is a stunning late Victorian hotel with a twist ... there is fantastic art everywhere.

Broomhill Art Hotel has eight light and airy en-suite bedrooms each infused with hand selected art and décor. An award-winning restaurant serving mouth-watering slow food, a contemporary art gallery filled with gorgeous affordable art, and a 15 acre sculpture park displaying over 300 fascinating sculptures complete this unique and contemporary bolt hole. Combining food with art, the brand-new Terre Madre Gallery Restaurant and Bar is informal and convivial, an urban style space with an open kitchen – a unique foodie experience for North Devon. Not only do guests experience great food, service and a creative wine and drinks list but now, the experience of eating at Terre Madre goes above and beyond. Diners can experience theatre, venue and socialising spot all at once as the chefs in the open kitchen hustle and prepare the delicious Mediterranean inspired dishes. The woodland gardens provide all year-round interest with a succession of flowers including snowdrops, daffodils, primroses, bluebells and azaleas. Two magnificent magnolia grandifloras producing huge scented flowers are a feature of the terrace which spills out from the hotel and offers spectacular views across the Sculpture Gardens and surrounding woodland valley. The perfect spot for pre or post dinner drinks, you could be forgiven for thinking you were enjoying a cocktail on the med!

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Sculptures on a wide range of scales are integrated into the natural landscape amongst wild ferns, ancient oaks and slow streams, bringing the art to life. Visitors are entertained, amused, stirred and provoked with work by internationally renowned artists including Ronald Westerhuis, Giles Penny, Greta Berlin and Sandy Brown.


Broomhill is home to the National Sculpture Prize – the only competition of its kind in the UK. With an annual prize fund of £15,000, the competition offers an exciting challenge for new and emerging UK based sculptors. Each year ten shortlisted sculptors receive £1,000 each to create their proposed sculpture which is then on display from June until October. As well as a Judges Winner, a Public Speaks winner is awarded to the sculpture that receives the most public votes during the exhibition.

Broomhill Art Hotel… …where art & culture meet in magical Devon surroundings

Aztec Umbrella Systems

We are proud to produce a truly British giant umbrella system here in Hampshire, UK. The Aztec's have a stylish, durable and robust quality that ensures they operate at a high standard all year round. We offer a large range of sizes and colours, along with specialising in bespoke sizes and designs to help bring your ideas to reality. From design to completion we have an in-house team to help guide you through every step of your project. Our umbrellas are an ideal way to make the most of the increasing alfresco culture, and by adding our custom made heat and light kits to your umbrellas they can be used all year round!

Our in-house team can also offer an umbrella recovering service for any tired looking umbrellas out there! We are always looking for partners to work with as resellers so please feel free to contact us if you would like more information. Contact our sales team for more information: 01256 397722


Trump Turnberry, located on the enchanting Ayrshire coast, enjoyed an outstanding evening of success at the Scottish Hotel Awards 2018, sweeping the board with an incredible six trophies: • Scottish Hotel of Year • Luxury Hotel of the Year • Golf Hotel of the Year • Event Hotel of the Year • Hotel Manager of the Year - Ralph Porciani • Rising Star - Alba Torres, Banqueting Manager The Scottish Hotel Awards a r e S c o t l a n d ’s l e a d i n g and longest established hotel awards, created to encourage, recognise and reward hospitality excellence in Scotland and are often referred to as the ‘Scottish hotel Oscars’. Set along a richly historic landscape, offering elevated views over the Irish Sea, Ailsa Craig and mountains of Arran and Kintyre, Trump Turnberry, which enjoyed a £200 million renovation in 2016, is one of the most opulent luxury retreats in the world.

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The hotel features 103 state-ofthe-art guest rooms, including four magnificent suites, the Grand Tea Lounge & Bar, two world-class restaurants and the iconic Turnberry Lighthouse,


as well as a 500 person grand ballroom, which classes itself as the most luxurious meeting facility anywhere in Europe. Ralph Porciani, General Manager at Trump Turnberry said: “We are so honoured and proud to win all of these awards. Whether staying with us for a weekend retreat, a business meeting or a round of golf, these recognitions are a result of our combined team work and a reflection of how committed we are in delivering an exceptional experience to all our guests.” The 800 acre resort has also hosted four of the most exciting championships in all of golf, housed some of the most influential people in modern history, served as a Royal Air Force base and was the birthplace of Robert the Bruce, King and Founder of Scotland in 1307. The resort is a convenient 25 miles (20 minutes) from Glasgow Prestwick Airport, 55 miles (one hour) from Glasgow Airport and 100 miles (one hour and thirty minutes) from Edinburgh Airport. Overnight accommodation rates for the hotel start from £150 per night, including breakfast, and day delegate rates start from £40 per person. For more information visit:

ICONIC MID-CENTURY BRITISH FURNITURE COLLECTION REISSUED An iconic mid-century furniture range by legendary designers John and Sylvia Reid has been reissued thanks to a collaboration between their son Dominic Reid OBE and Nicholas Radford, son of the original manufacturer. A resurgence in popularity of modernist style – increasingly seen across the hotel and hospitality sector, as well as in homes and offices – inspired the pair to relaunch the John & Sylvia Reid S-Range, designed for Stag by the Reids in the 1960s.

One of the most enduring factors of the midcentury look is the simplicity of form which works well with both retro and contemporary interiors. The Reids took their inspiration from the prevailing Scandinavian designers of the time, with low slung cabinets in teak, projecting ‘tab’ handles and V-shaped legs in satin-plated steel. The range includes several innovative design features, including the 270 degree hinges on the cabinet doors (specifically created for easy access to the interior), swivel feet for extra stability on the dining chairs, finger jointed trays and solid beech drawers. Perhaps one of the most recognisable items is the beautiful modular slender sideboards, which sit low on the V-shaped legs. The attractive

external teak veneers on robust plywood are contrasted with the beech veneer interior. The upholstered chairs, all tested to Crib 5, are perfect for on-trend lobbies or office breakout areas. Not only do they offer the best in modernist style, they are also designed to support the body. The upholstered furniture includes a two-seater sofa with arms, an arm chair and an armless chair. All of the S-Range upholstery is manufactured from wool based fabric and is available in a range of colourways. Said Dominic: “Way ahead of its time, the S-Range looks as stylish

and cutting edge today as it did then, and it is our aim that this reissue will promote a re-discovery and renewed appreciation for my parents’ work.” Nicholas, who now owns Nathan Furniture, has drawn on his experience of furniture manufacturing to make the collection a reality. He said: “The S-Range is an extremely important collection, and we wanted to recreate the original pieces, using the original design. The integrity of the range is personally important to both of our families.”

The collection is available from

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Highly crafted, stylish and ergonomic, the original pieces from the 1960s are still highly collectable but often difficult to find, so the reissue makes it easier for interior designers and specifiers to take advantage of the mid-century trend while maintaining authenticity.


Success Salutation Hotel deploys Zyxel Netw Story Guests and Staff while Preserving H Hotelier & Hospitality Design



• Provide wireless network connectivity to guests and staff • Deliver complete signal coverage, despite unusually thick walls and multiple structures on property • Three separate sites must operate independently with centralized management • Guest and staff networks need to be independent of each other for added security • Buildings’ historic structures must be preserved

Benefits • APs allow for easy and discrete deployment throughout hotel • Switches provide separate and secure networks for guests and staff • Strong signals and fast connections are now accessible throughout resort • Wide range of services can be provided via WiFi network • Easy management and trouble-shooting with cloud-based via Nebula Control Centre Scalable and future-proof for expansion

Background Ensconced within acres of award-winning gardens, The Salutation is a luxury boutique hotel located in the medieval town of Sandwich. A gateway to the vibrant and storied towns of the Kentish coast, Edwin Lutyens’ private-house masterpiece has been completely re-invigorated through successive restorations, featuring 16 guest bedrooms, restaurant and gardens. The hotel is going through a period of transformation to build for the future, having installed a large commercial kitchen and hired a Michelin-star chef to launch its new restaurant, which will become the focal point for the business. As part of this transformation, the hotel recognised the importance of improving its technology infrastructure to provide a premium guest experience and future-proof the business for emerging trends.

Challenges The Salutation had three key challenges to overcome:

Insufficient WiFi:

Solutions • Nebula Cloud Managed PoE Switch • Nebula Cloud Managed Access Point • VDSL Router

“As a luxury hotel, we have to constantly stay one step ahead to ensure we’re providing a premium experience for our guests. We needed to futureproof our business with a high-performance cloud wireless network that could easily scale to accommodate evolving guest demands.”

- Melissa Brown, Head of Business Operations

With today’s consumers living increasingly connected lifestyles, they now expect a robust wireless network as part of the hotel experience. Therefore, The Salutation needed to deploy a powerful WiFi network to meet this growing demand, while also streamlining other business applications.

Listed building status: The Salutation is a Grade I listed building, meaning it is a site of exceptional interest and is required to adhere to extremely strict requirements over changes made to the building’s interior or exterior. The walls are also up to one metre thick and wiring is difficult – drilling holes in the walls to mount equipment is not allowed and any equipment deployed in the building should not be visible.

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work solution to Connect Historic Structures

Previously the hotel was using a domestic router to power its WiFi network, which was not capable of delivering sufficient wireless connectivity to the business or its guests.


This causes two issues: mobile phone signal and WiFi coverage are largely non-existent within the premises and surrounding gardens. This means guests are completely cut off from the outside world and staff struggle to communicate with each other, especially in emergency situations.

Multiple sites: The hotel has three main sites and a number of outbuildings and public gardens spread across 3.7 acres. These sites operated independently, so there was a need to bring them together on one centralised network. The hotel also needed to keep its main administration network separate from its guest network, for security reasons.

Solutions and Benefits The Salutation engaged the services of Zyxel partner The Ardent Group, which conducted a full wireless site survey and recommended deploying Zyxel’s Nebula cloud network management solution. This enables the hotel to remotely manage all of its sites on one centralised cloud-based network, from any location.

Hotelier & Hospitality Design

A managed Gigabit Ethernet switch was installed in the main building, supported by Power over Ethernet (PoE) switches and 20 Nebula access points (APs) deployed throughout the premises. Each building has its own internet breakout via Zyxel’s VDSL routers.


The Zyxel switches provide a private virtual LAN (VLAN), enabling the hotel to set up certain networks in independent simulated environments on the same LAN, bringing added network security for guests and staff. To overcome the issue with the thickness of the walls, The Ardent Group deployed Nebula APs in every guest room and public space to provide sufficient wireless coverage. Because the Nebula APs are a compact size and have PoE capability, it was easy to install them in a discreet manner; thus adhering to the listed building requirements.

The Salutation now has a high performance, fully scalable wireless network, meaning staff and guests can enjoy fast connectivity throughout the estate. The hotel is also able to run a number of other services on the WiFi, such as its point of sale (POS), phone and sound systems, as well as network ready smart TVs in every guest room to meet the demand for streaming services and content, such as Netflix and Amazon Prime. To overcome the lack of mobile phone signal, staff are now able to use the WhatsApp mobile messenger app as the primary means of communication throughout the estate. The new wireless network can also be used for WiFi calling and Voice over IP (VoIP). Fast connectivity for staff and guests was the bedrock, but the hotel also needed to future-proof the network to meet new customer-driven demands. With the number of online services only expected to grow, The Salutation now has a fully scalable network backbone that can easily accommodate any new services. The Ardent Group manages the entire network remotely via the Nebula management portal (Nebula Control Centre), providing the hotel with peace of mind that any network issues or troubleshooting can be handled by IT experts, before staff or guests are even aware of an issue arising. This means the leadership team can focus solely on running the business and looking after its guests. With the new network infrastructure in place, The Salutation is able to embrace new ways of streamlining business operations and deliver the most premium experience for guests. For example, the new WiFi network will enable the hotel to better utilise its grounds. Opening up a new bar in the gardens would simply involve adding new wireless APs and POS devices to the network, ensuring it is up and running within minutes.

(L-R) Alexandra Henderson, NatWest Relationship Manager; Brendan McGee, Co-owner and Lucy McGee, Co-owner, standing outside The Ilchester Arms alongside its newly acquired hotel extension.

Ilchester hotel officially reopens following a £250,000 redevelopment Ilchester hotel and restaurant, The Ilchester Arms, is to re-launch following a refurbishment and expansion funded by NatWest. Situated in the picturesque village just north of Yeovil, the Church Street hotel officially reopens later this month following a £250,000, three-year redevelopment. Husband and wife owners Brendan and Lucy McGee were supported by NatWest in acquiring the business’ neighbouring residential dwelling. The property has since been converted following a large scale refurbishment project which started in 2015. The development includes nine new en-suite rooms, some of which are equipped with specific facilities to enable them to better cater for disabled visitors, families and dog owners. The couple have also finished refurbishment of the reception and garden areas as well as two new meeting and private dining rooms. Brendan and Lucy also own the nearby Bull Inn – another successful pub and restaurant. Both sites currently employ 28 members of staff, which has increased now that The Ilchester has grown its restaurant capacity from 60 to 100 covers.

Lucy McGee said: “From the start, we were intent on acquiring the next door residence to expand our business. We’re thrilled that we are now able to re-launch The Ilchester and expand our offering to our customers. “Without the care and attention of the NatWest team we wouldn’t have received the support we needed. We’re now looking forward to delivering an enhanced experience and attracting new customers.” Alexandra Henderson, NatWest Relationship Manager, added: “Brendan and Lucy have worked extremely hard to develop The Ilchester Arms into a strong and popular business. Following its expansion, the venue now has the facilities to build on its success by offering a heightened customer experience which will help to attract visitors from far and wide.”

Hotelier & Hospitality Design

The Ilchester Arms’ official reopening takes place on 25th March.


Hotelier & Hospitality Design