Hotelier & Hospitality Design - January 2018

Page 1

January 2018: Industry News, Hotel Projects & Refurbishments, Food & Drinks…

Hotelier & Hospitality Design 20,000 VISITORS 1000s NEW PRODUCTS 500+ EXHIBITORS UK #1 EVENT

JFS 2018 logo_venue/dates whiteout

75% of Sky hoteliers believe that Sky TV improves their guest satisfaction* Enjoy more bookings, more revenue and top reviews with the ultimate entertainment experience from Sky. Give your guests world-class sport, the latest blockbusters and award-winning dramas, all in stunning HD, plus fast, reliable WiFi for the ultimate entertainment experience.

To find the right package for your hotel


08442 414 648

*Source: TNS hotel study consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain. T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £106 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Assassin’s Creed ©Twentieth Century Fox. The Great Wall ©Universal Pictures. Strike Back ©Sky UK Limited. Scandal ©2017 American Broadcasting Companies, Inc. All rights reserved. Correct at time of supply: 10/11/17.

Contents January 2018

Hotel Projects and Refurbishments January Furniture Show Food and Drinks Business Directory

Contact Us


Dean Little

Publication Manager 01843 570940

18 26 36

Jodie Little Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Publishing Director 01843 595818

Anthony Field

Editor 01843 570944


for professional caterers

As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Thermapen® 4 thermometer & our NEW ThermaData® WiFi loggers for wireless temperature monitoring

for more information on our full range of catering thermometers, probes & data-loggers, visit us online AD-17039-HHD-Jan2017.indd 1

10/01/2017 15:59:53

Stay One Degree: Home Rental Reinvented Introducing the First Social Network For Luxury Home Rentals

Stay One Degree is the first social network for luxury holiday home rentals. Tapping into the sharing economy trend, Stay One Degree has created a unique online platform, based on a circle of trust, that connects home owners and guests with their friends, mutual connections and trusted members all over the world.

Hotelier & Hospitality Design

The brainchild of Thomas Bennett and Jorge Munoz, Stay One Degree allows discerning global travellers looking for first-class home from home experiences, to rent directly from their network of connections within a members’ community. The idea came from their own rental experiences, which frequently left them frustrated and disappointed with uninspiring homes, at overinflated prices. Meanwhile, beautiful homes within their social network lay empty and underutilised.


Stay One Degree now offers its members access to some of the world’s most exclusive and beautiful villas, townhouses, apartments and ski chalets in more than 40 countries around the globe, with prices starting from £100 per night and rising to well over £10,000 per night. Every property within the Stay One Degree collection is hand-picked by the team, based on their architecture, interiors, outstanding locations and unique elements, from cliff-top infinity pools in Bali to mountain hot tubs in Val Thorens and villas with vineyards in Tuscany. Signing up to Stay One Degree is free and immediate, providing entry into a community with extraordinary homes to rent, without the risks often associated with renting from a stranger. The social network model allows members to grow their connections, creating a large pool of members they are comfortable renting to and from. Members can communicate through a private messenger

system, without restriction, building relationships and providing an insider concierge service of the very best local experiences, as well as sharing exclusive member benefits. Thomas Bennett, co-founder, says, “the unique concept allows our members to explore the world from the comfort of real homes belonging to friends and trusted connections. We provide access to amazing homes at preferential member rates and a forum for members to share their passion for their homes and travels.” The level of trust works both ways, with home owners having control over whether they would prefer to rent to immediate “one degree” connections or a wider pool of trusted members. Home owners also benefit from access to this worldwide customer base at a commission rate of just eight percent. Co-founder, Jorge Munoz, adds, “As a result of the unique platform we offer property owners, we are finding that owners who never would have considered renting out their holiday homes are now choosing to do so on an exclusive basis through Stay One Degree as they can be confident that their home is in safe hands. Members, therefore, have access to special homes that are impossible to find anywhere else.” For further information about Stay One Degree, please visit, follow on Twitter and Instagram @StayOneDegree or find them on Facebook at





New YOUNG collection from Novellini. Designed and manufactured in Italy. All Young screens come with rise and fall metal hinges, double seals and chrome optional anti-splash trim for a secondary seal. Equally suited for tray and tiled floor installations . *Available nationwide

Hotel Projects and Refurbishments

Me Dubai is Set Addition to the Luxury lifestyle hotel brand, ME by Meliá, has announced its debut property in the Middle East with the launch of ME Dubai at the end of 2018. Designed by late architect, Zaha Hadid, ME Dubai is set to become a legacy hotel. It is the only hotel project where she personally designed all of the interiors and exteriors, showcasing her vision of ‘interconnectedness’.


ME Dubai will take residence in the breath-taking, 95 metre-high, Opus building, which is the newest architectural icon in the Dubai skyline. Situated in the heart of the upcoming Burj Khalifa district in Downtown Dubai, The Opus building is managed by leading Middle East real estate developer, Omniyat.

Hotelier & Hospitality Design

ME Dubai will consist of 93 rooms and suites, across 19 floors, the ultra-luxurious ‘Suite ME’, as well as 98 serviced apartments. The property will feature dramatic, signature furniture in the lobby, vertical café, lounges and reception area, which were either designed or personally selected by Zaha Hadid.


The lifestyle hotel will offer 15 restaurants, including ROKA, the contemporary Japanese robatayaki restaurant. Founded in London in 2004, ROKA was created by Rainer Becker following the huge success of Zuma London. Hamish Brown, Group Executive Chef for ROKA Restaurants internationally, since March 2013, has successfully spearheaded the team who have created some of ROKA London’s most iconic dishes, including the yellowtail sashimi with yuzu-truffle dressing and lamb cutlets with Korean spices. To complement the food from the robata, a selection of expertly prepared sushi and sashimi will be available, alongside dishes from the main kitchen. The interior of ROKA Dubai showcases the collaboration between Rainer Becker and esteemed designer, Noriyoshi Muramatsu of Tokyo’s Studio Glitt. Located in the centre of the restaurant amongst diners, the robata grill is the focal feature of the ROKA experience and also brings with it the energy that ROKA is famous for. With awe-inspiring originality, Hadid’s design reinvents the balance between solid and void,

to Become The Newest Dubai Skyline

opaque and transparent, interior and exterior. The Opus spans 250,000 sq ft, comprising of two separate towers that connect in the form of a cube but with a ‘carved’ central void where the centre of the building provides unexpected and dramatic views of the exterior. Gabriel Escarrer, Vice Chairman and CEO, at Meliá Hotels International, said: “We are incredibly excited to open ME Dubai, our first ME property in the Middle East. Dubai is a fascinating, exciting city, known for its progressive feats of design; all of which are characteristics that resonate with ME by Meliá hotels and the high standards we offer our guests. We’re confident that our unwavering commitment to exemplary service, coupled with Zada Hadid’s remarkable design and ROKA’s sumptuous cuisine will make for an unparalleled experience for our guests in Dubai.” ME by Meliá is for culture-seeking guests that are driven by new luxury experiences. The brand has been built on first-rate service, and ME Dubai is no exception. Each guest’s stay is orchestrated by a dedicated Aura Manager, whose job it is to know the city back-to-front and use this knowledge to make the hotel’s service truly bespoke. ME Dubai’s facilities and Aura service will also be extended to the owners of the exclusive serviced apartments located on the upper floors, including four penthouses with private roof terraces. There are currently ME by Meliá hotels in Miami, Milan, London, Ibiza, Mallorca, Madrid and Cabo, with further openings in Sitges in 2018 and Barcelona in 2019.

Hotel Projects and Refurbishments

GRAND OPENING OF GRAND PARK KODHIPPARU, MALDIVES Park Hotel Group’s all-new luxury resort celebrated its grand opening event with touches of the Maldivian culture

Hotelier & Hospitality Design

Grand Park Kodhipparu, Maldives – the newest one-island-one-resort destination with 120 luxury villas and world-class facilities officially opened last Saturday, 2nd December. Close to 200 VIP guests attended the grand opening hosted by the Park Hotel Group and Chip Eng Seng Group. The celebratory dinner event, featuring a lineup of traditional Maldivian performances and exciting entertainment commenced with a rousing Boduberu song and dance commonly seen during festivals and celebrations. This was followed by the official sounding of the ‘gong’ that symbolises new beginnings and ushering in of good luck. Celebrations continued into the night as guests were treated to an epicurean experience and thrilling fire dance performances from Sri Lanka before concluding with the release of Chinese sky lanterns containing all the hope and


well wishes that everyone has for the new resort. “We are proud to officially launch Grand Park Kodhipparu, Maldives - the Group’s first luxury resort and hospitality project in this region. Managing a ‘one-island-one-resort’ destination in the Indian Ocean has its logistical and operational complexities different from a city hotel and the support that we have had received from the Maldivian authorities, our suppliers and of course, Chip Eng Seng, our trusted partner has been immensely valuable,” said Mr Allen Law, Chief Executive Officer of Park Hotel Group. “With the resort’s close proximity from the airport, choice of six stunning villa categories - each featuring breathtaking views of the horizon along with a wideranging facilities as well as world-class experiences, we are confident that Grand Park Kodhipparu, Maldives is well positioned to provide a memorable stay for the

CEO of Park Hotel Group, Mr Allen Law, Member of Parliament from Singapore, Dr Lim Wee Kiak, Honorary Chairman of Chip Eng Seng Group, Mr Lim Tiam Seng, Maldives Marketing & Public Relations Corporation Acting Managing Director, Mr Haris Mohamed and Executive Chairman and Group CEO of Chip Eng Seng Group, Mr Raymond Chia

Hotel Projects and Refurbishments increasing number of travellers seeking an exclusive and tranquil sanctuary in this part of the world.” added Mr Law. All-villa resort with an unbeatable location from Velana International Airport Grand Park Kodhipparu, Maldives is located on the North Malé Atoll and a mere 20 minutes by speedboat from Velana International Airport ensuring that guests get to paradise in no time. Designed by world-renowned hospitality firm, Hirsch Bedner Associates, this luxurious one-island-oneresort destination provides guests with a sense of place through thoughtful design and local craftsmanship. The collection of 120 idyllic villas featuring the ocean and lagoon water villas and ocean and lagoon pool water villas that provide direct access to the crystal-clear waters whilst beautiful beach pool villas look out over white, powdery sands. For the ultimate luxury, the Grand Residences are uniquely designed with two bedrooms and bathrooms, an exclusive living space and large private pool. Unique dining experiences When it comes to culinary experiences, Grand Park Kodhipparu, Maldives serves up three spectacular destination-dining options catered to different appetites. Located at the edge of the island with unblocked views of the ocean, The Edge is an all-day dining restaurant that offers the best of international and Asian cuisine. FireDOOR is one of the few restaurants in the

Maldives that offers contemporary fine-dining cuisine prepared by a culinary team trained in Michelin star restaurants using an impressive Josper grill and sous vide cooking. Positioned as a venue for special celebrations, the resort’s specialty restaurant presents an array of exquisite dishes accompanied with artful plating amidst an elegant atmosphere. Breeze Poolside Dining & Bar, home to the resort’s infinity pool dishes up light bites with contemporary Asian and Mediterranean influences as well as wellloved comfort food like burgers, pizzas and pastas. An intimate wine cellar and lounge is located in the bar and features an impressive 135 handpicked labels from around the world. Monthly private wine pairing dinners and wine tasting sessions with international sommeliers are also some of the activities that guests can partake in amongst a curated list of unique dining experiences.

Hotel Projects and Refurbishments

YOTEL BRINGS BRAND TO SCOTLAND WITH FIRST HOTEL IN EDINBURGH YOTEL continues global expansion plans boosted by recent $250 million strategic partnership with Starwood Capital Group YOTEL announced plans to open its first hotel in Scotland’s capital Edinburgh in Q1 of 2019. The city centre hotel will be located on the famous Queen Street in Edinburgh, at Erskine House. Situated in a remarkably central location and surrounded by a UNESCO World Heritage Site, the new hotel will boast easy access to top city attractions and have excellent transport links with both Waverley and Haymarket railway stations within walking distance.

Hotelier & Hospitality Design

Integrating the elements of luxury hotels into cleverly designed spaces, the hotel will offer approximately 280 rooms known as ‘cabins.’ From a Premium Cabin to a VIP Suite, YOTEL Edinburgh will offer something to suit every budget and every traveller’s needs without compromising on comfort and convenience.


“Edinburgh is both a popular tourist and business hub and our new hotel will be a great addition to the city, appealing to both markets. Our contemporary and playful design together with technology driven experiences, will offer an exciting alternative to the current mostly traditional offering,” says YOTEL CEO Hubert Viriot. “YOTEL is on a rapid expansion path and the announcement of our Edinburgh city hotel plays an integral part in our future plans in Scotland and the rest of the globe.” Each cabin will incorporate YOTEL’s seamless technologydriven offerings and clever space saving design. All cabins

will feature YOTEL’s Technowall with adjustable mood lighting and smart TVs for easy connectivity to guests’ own devices as well as the brand’s signature adjustable SmartBed™ with super comfortable Serta Gel mattresses. All cabins and communal areas of the hotel will have superfast and free WiFi connectivity. The new hotel will feature a dramatic two-storey screening room and destination bar fronting Queen Street in addition to YOTEL’s Club Lounge concept, which offers flexible meeting and co-working spaces along with areas to relax and socialise. Guests will also have 24/7 access to a fully equipped gym and enjoy the luxury of quality amenities by the Urban Skincare Co., specially selected by YOTEL to help guests counteract the impact of urban living on skin and hair. Look out for more news on how the brand will be integrating YOTEL’s reputation for innovation at the new hotel! The project is currently in development stages and marks the first use of the $250 million strategic partnership announcement between YOTEL and an affiliate of Starwood Capital Group, a global private investment firm, on the 26 September. The project will be designed by Edinburgh-based Fletcher Joseph Architects and global interior designer, Aedas with construction by ISG. Cody Bradshaw, Managing Director, Head of European Hotels at Starwood Capital Group said, “We’ve leveraged our in-house expertise in site acquisition, planning and redevelopment to find the perfect building in Edinburgh for our first YOTEL project, and are delighted to help this distinctive brand make their debut in Scotland. We’ve brought in a local architect to incorporate elements of the surrounding area, while in keeping with the innovative spirit of the YOTEL brand, with the aim of creating something truly unique in this local market.”

Hotel Projects and Refurbishments

Flemings Mayfair wins Best Newcomer or Back on the Scene Hotel Award at the 2018 Condé Nast Johansens Awards for Excellence

Announced at the 36 th annual awards dinner at The May Fair Hotel in London, Flemings Mayfair was praised for its “ageless glamour, fantastic location and rare level of service that makes you instantly feel at home… it’s the privilege of being in on the Flemings Mayfair secret that’s so glorious. Discretion and privacy are hallmarks of this Georgian town house hotel. Flemings Mayfair may be grand in scale but it’s intimate in execution.” The hotel also received a Commendation for Excellence, Best Newcomer category, for its wine list at the 2018 Condé Nast Johansens & Champagne Taittinger Wine List Awards. The wine list champions English sparkling wine, curated by award-winning sommelier Andreas Rosendal.

Following a multi-million pound refurbishment, Flemings Mayfair, part of the Small Luxury Hotels of the World, boasts 129 newly renovated guest rooms, suites and apartments, a tea lounge, 1930s’ inspired bar and highly sought-after restaurant, Ormer Mayfair, headed up by Michelin-starred chef Shaun Rankin. The hotel has been privately owned by the same family for over 40 years. Henrik Muehle, General Manager of Flemings Mayfair, comments: “We are thrilled to have been awarded this fantastic accolade. Our impeccable service offering, dining spaces and welcoming staff ensure that every guest at the hotel is given the best experience every time they visit. Thanks to our investment, we will continue to bring the highest standards of service to our guests and look forward to welcoming them soon.” Condé Nast Johansens is the premier reference guide for independent travellers with a readership of 5.8 million. Nominees for the awards are based on responses from online voting, guest feedback and Local Expert reports. The Awards for Excellence are a trusted mark of quality recognised by consumers and professionals alike.

Hotelier & Hospitality Design

On Monday 6th November, luxury boutique hotel Flemings Mayfair was awarded Best Newcomer or Back on the Scene Hotel at the 2018 Condé Nast Johansens UK & Ireland Awards for Excellence.


Hotel Projects and Refurbishments

Fieger Announces Jan 1 Open of his Ultra Luxury Hotel in Anguillas Quintessence Hotel Offers Luxe Accommodations, Gourmet Dining, Spa, Boutique and more… massage using the finest skin care products, while Gilchrist & Soames amenities are offered in-room. Julians, a Tropical French Bistro, headed by Executive Chef Dominique Thevenet, offers a menu that blends locally-sourced tropical dishes with traditional French cuisine into a style Mr. Fieger calls “island soul food.” A full complement of hand-selected liquor and cocktails, along with the Caribbean’s finest wine cellar, complement the menu.


fter 10 years building Anguilla’s first ultra luxury boutique hotel, Owner Geoffrey Fieger announced that QUINTESSENCE HOTEL—A TROPICAL GRAND MANSION will be first to open on Anguilla since Hurricane Irma. Grand opening of the hotel is set for January 1, 2018. The hotel’s restaurant, JULIANS, opened on 5 December 2017.

Hotelier & Hospitality Design

Overlooking the white sand beaches of Long Bay, Quintessence offers an experience unparalleled throughout the Caribbean, with nine lavish suites and villas, a five-star restaurant, spa, bars, an infinity pool, fitness center, yoga pavilion, boutique, and state-of-theart business suite. Around-the-clock butler and concierge service caters to a guests’ every need.


“My wife, Keenie, and I have lived on Anguilla for more than 30 years, and we have built The Q to make guests feel as if they are being hosted in our grand tropical home,” Mr. Fieger says. “We are eager to show visitors that Anguilla is as strong and beautiful as ever.” The Q Hotel was designed to exacting standards, with handcrafted fixtures and custom artwork throughout, including a priceless collection of Haitian paintings and sculpture collected over decades by Mr. Fieger. On the grounds, a tennis court, life-size chess board, yoga pavilion and outdoor massage pagoda are tucked into the lush foliage, offering a focus on health and wellness, including a strict non-smoking policy throughout. Aidan Spa has a full menu of manicures, pedicures, facials and

For discerning travelers, The Q Hotel features an en suite business villa that accommodates up to nine people, equipped with video conference capabilities, and free Wi-Fi throughout the property and on the beach. Geoffrey Fieger is a nationally known attorney based in Michigan. He was inspired to build Quintessence by the original Malliouhana Hotel, built and operated by the late Leon Roydon on Meads Bay. “Like Mr. Roydon and his Malliouhana, I too share a passion for perfection, collecting antiques, Haitian art, beautiful architecture and interior design,” Mr. Fieger says. “It’s taken 10 years to perfect my vision. We are proud to now offer Quintessence Hotel as an unparalleled destination for discerning guests who desire unrivaled luxury, privacy and personalized pampering. It is for these special guests that Quintessence was created.”

Hotel Projects and Refurbishments

HOTEL JARDÍN TROPICAL Set For December Relaunch Christmas has come early for those looking for one of the best hotel experiences in Tenerife, thanks to a major refurbishment of the stunning Hotel Jardín Tropical.

But a recent investment programme at the 390-room hotel has now made the premium experience even more enticing ahead of the December 1, 2017 relaunch, just in time for a sundrenched festive season for those looking to escape the UK winter. The new-look hotel’s interior style has been overseen by Barcelona-based Jaime Beriestain, who was awarded the prestigious AD Espana Interior Designer of the Year in 2016 and has an extensive portfolio of previous clients at some of the most salubrious hotels around the world. His vision has gained huge acclaim and the Hotel Jardín Tropical project has

created a chic, personal touch, while retaining its unique personality in its spectacular setting. Aside from the new look, there is also a fresh take on luxury. The Club is a fabulous new five-star experience with exclusive features for guests who prefer an extra layer of comfort with 90 rooms and suites, exclusive hotel areas and a host of features to enhance any stay to an even higher standard.

Ugo & Vandino’s authentic Italian cuisine, Las Rocas Ocean Food & Beach Club for a fresh seafood in a wonderful sunset terrace and Churrasco Argentine Steak House with mouthwatering dishes and live music.

• Lively bars or a more relaxing cocktail terrace.

• Open air gym with state-of-the-art equipment and incredible sea views.

Hotel director Saad Azzam said: “We look forward to welcoming our guests to the relaunch of Hotel Jardín Tropical and we are sure it will go beyond all expectations in terms of service. We believe we offer the very best hotel experience in Tenerife.”

• Two outdoor swimming pools - one

Hotel Jardín Tropical’s extensive facilities include:

Centre includes: jacuzzi, sauna, steam bath and refreshing tropical showers as well as a wide range of massage and beauty treatments.

• O u t s t a n d i n g d i n i n g o p t i o n s

including: Laguna Food Market buffet restaurant, Burger & Crab poolside snacks and lighter lunches,

filled directly from the sea daily - and easy beach access.

• Close proximity and reduced rates

to play any of Tenerife’s outstanding golf courses.

• Tropical Wellness, Health And Beauty

For more details on Hotel Jardín Tropical, visit

Hotelier & Hospitality Design

Situated in Costa Adeje in the south of the largest of the Canary Islands, the exclusive hotel overlooks the Atlantic Ocean with stunning views towards the neighbouring island of La Gomera and benefits from Tenerife’s constant yearround sunshine and temperatures of around 23°c.


Puttshack: A Hole New Night Out as World First in Mini-Golf Launches in West London

PUTTSHACK, the world’s first super tech indoor mini-golf experience is launching in March 2018 at Westfield London, shaking up the social entertainment scene in the capital. Catapulting mini-golf into the future, the £15m food, drink and technology concept has been co-created by the masterminds of pioneering ping pong venue, Bounce and global phenomenon, Topgolf. Sprawled across 20,000 square feet, Puttshack will form part of Westfield London’s £600 million expansion to become Europe’s largest shopping centre, in an external location with sweeping panoramic views overlooking a new outdoor events and entertainment space. Taking seven years to perfect, the ground-breaking new concept will comprise of four courses of nine holes; each one a rich immersive experience inspired by computer, arcade and fairground games, new and old. Holes include an interactive quiz hole and a giant pinball themed hole – where the ball activates lights and sounds in order to rack up high scores. Puttshack has patented its sophisticated ball tracking and scoring technology, Trackaball©, which will unlock a whole new level of gameplay – from prize holes to Super Tubes. Scorecards and cheating are a thing of the past thanks to the high powered mini-computer inside the ball that also monitors and shares video highlights from each round. Puttshack’s 750 capacity venue will boast a huge island bar and restaurant with a refined menu designed for sharing, with plenty of indulgent ‘guilty pleasures’ alongside beautifully crafted healthful meals, including an extensive range of premium vegetarian and vegan dishes. To highlight the refined aspects of the experience, Puttshack will proudly offer London’s social set access to a flavour overload of cocktails crafted from some of the rarest rums in London. Adam Breeden, Founder and CEO of Bounce said, “It has been our ambition to create the best mini-golf experience in the world and we believe Puttshack delivers just that. Our world first Trackaball© technology has enabled us to take mini-golf and transform it into something completely revolutionary.

Hotelier & Hospitality Design

“In addition to this awesome tech, we have fused a best in class food and beverage offer with stunning design to create the most immersive social entertainment experience yet.”


Keith Mabbett, Director of Leasing, Westfield UK and Europe added, “Puttshack is placing innovative tech and experience at the heart of entertainment and dining, making this world-first concept the perfect fit for Westfield London. The centre’s expansion will be home to a major new outdoor event and entertainment destination for West London and we are thrilled to be able to announce Puttshack as one of the most exciting new concepts we’re bringing our visitors in 2018.” Westfield London’s 740,000 sq. ft. expansion will take the total gross leasable area (GLA) to 2.6 million sq. ft. and the number of stores across fashion, leisure and entertainment to 450, with 90 new outlets to launch ahead of the centre’s 10 year anniversary.

Within 12 months of opening, two further Puttshack sites will be revealed in London, another flagship 21,000 square foot venue in the heart of the City, and a site part of the £73 million extension at intu Lakeside. Rebecca Ryman, Regional Director of intu, said: “Puttshack is a key letting at intu Lakeside’s 175,000 sq ft leisure extension. We’re very much looking forward to welcoming this fabulous new brand to our centre where it will provide another compelling leisure experience that will encourage people to visit intu Lakeside from further and for longer.” Puttshack is the brainchild of the industry leaders in revolutionising traditional sporting activities with

technology to create truly immersive social gaming experiences. The creators have previously pioneered the fusing of tech with social entertainment in concepts such as Top Golf, Flight Club and more recently at Bounce, Wonderball: a video mapping meets smartball game which switches-up the way we experience ping pong and socialising. The first release of tickets to book Puttshack will be from Tuesday 12th December. To enquire, please visit Prices for tickets start from £12. For further information and press materials please contact Talker Tailor Trouble Maker: /

Milsom Hotels:

Buying better with Lynx Purchasing Milsom Hotels operates five prestigious properties in Essex and Suffolk, including Maison Talbooth and the nearby Le Talbooth restaurant in Dedham, Essex, part of the Pride of Britain consortium, The award-winning hospitality operator works with buying specialist Lynx Purchasing to obtain the best prices on a range of core food products. Although each venue is very individual, the dining trade is key across the business, with menus focusing on fresh, seasonal food using ingredients sourced from a range of local suppliers, with many of whom the group has longestablished relationships. Milsom connected with Lynx Purchasing through Pride of Britain, where Lynx has preferred purchasing partner status. Stas Anastasiades, Milsom Hotels operations director, says: “We are very much a food & beverage business first and a hotel rooms provider second. Whether it’s our brasseries or our white tablecloth restaurants, we are all about a high quality customer experience, but we are often cooking high volumes as well. “Probably like many operators, we felt that we were already in a strong purchasing and procurement position, because we’re multi-site and we felt we had a real structure to our purchasing. As it turned out, though, Lynx were able to identify significant savings which, as a decent sized but not huge business, we couldn’t have negotiated for ourselves. Having someone come in from outside is like a health check on your purchasing.”

“Lynx are very good at making sure that we are buying the best products from the best suppliers for our needs. They also give us plenty of industry insight, such as the regular Market Forecast, which has been particularly helpful in planning for some of the unprecedented price increases our sector has seen.” Anastasiades sums up: “Lynx understand our business. They know that it isn’t price first, it’s about quality. They are able to get preferential prices that makes us savings on the high-end, quality products that are right for our menus and cooking style. Whether it’s a high volume supplier or a niche supplier, they know how to compare like with like and get the best product for our needs, at the right price.” Lynx Purchasing works with more than 2200 hospitality businesses. For more information go to

Hotelier & Hospitality Design

Across the group, Milsom now buys products including some high-end butchery lines, fruit and veg, and dry goods, from suppliers nominated by Lynx, dovetailing these with its continued relationships with local and specialist suppliers. As with all Lynx customers, Milsom has no contract, pays no fees and is not tied to any specific supplier.


Electronic Hotel Door Locks for ease of use and increased security.

“The service received from TSS has been fantastic. From the initial enquiry, to meeting and discussing our requirements and what TSS can offer, to full install and training, everything has been easy... “I wouldn’t have any hesitation to use TSS again - highly recommended” - Shoina Henderson, Sudbury House Hotel

“We had a new door lock system installed on all 58 hotel room doors at The Wiltshire early this year... “The service delivered to us has been fantastic... “I have absolutely no hesitation in recommending TSS to any potential customer.” - Ciné Dunkley, Hotel General Manager, Wiltshire Hotel

0844 99 33 253

With over 100 years of industry experience offering high quality fabrics, workroom essentials and curtain tracks, Evans Textiles would like to introduce their Bespoke Design & Contract Print Service to you.


atering to those who crave fabric designs that are exciting and unique, or those who simply can’t find their desired design in the required colourway, Evans came up with a solution which is now used and loved by international, award-winning interior designers and soft furnishing companies. With free, in-house design and sampling, fast turnaround times and a large range of cost effective, flame retardant fabric bases, Evans are quickly becoming recognised for their fabric print service.

Nigel Hallisey, National Accounts Manager for Mitre said, “However wonderful and unique your request, with the help of Evans Textiles we can create bespoke soft furnishings that compliment your establishment or individual room themes.” Janet Gurr, Alton Tower’s Hotel Director, “Mitre provided quality products that were delivered on time and completely enhanced the room design. The new rooms have been received very well by the guests.”

How Evans Textiles Can Help You…

3. Fabric Selection & Sampling

This can be anything to inspire our creatives, from a colourway to a concept image. If you have your own design just send it over to us & we can put it into a repeat for printing.

Samples can be prepared on a wide range of flame retardant fabric bases. Please see our brochure or sample card for full specifications and care instructions. Our design & print team will help you choose the most suitable fabric for your project.

2. Design Approval

4. Printing

We will work with you to create your perfect design. Our team will send you images of the design for your approval via email & then post, so you can see the true scale and colour.

Using the latest digital printing technology we are able to prepare accurate designs with precise colour matching.

1. Send Our Design Team Your Brief.

Once you have approved the sample we will print your required meterage and ensure a prompt dispatch.

Hotelier & Hospitality Design

Soft furnishing companies are now able to offer a complete bespoke service to their hospitality clients’ and create truly inspirational spaces that guests won’t forget. Every year Mitre Linen help hundreds of businesses refurb their rooms, from established hotel groups and serviced apartments to the leisure and education industries. They were contacted by popular theme park resort Alton Towers and challenged with creating arctic explorer themed family rooms. They brought the rooms to life with an array of pattern, colours and fabrics, but ultimately reinforced the theme with printed cushions and bed runners containing compasses, maps and patchwork textures.


January Furniture Show


Two prestigious interior design associations - SBID (Society of British Interior Design) and BITA (British Interiors & Textile Association) will partner with the January Furniture Show in 2018 which runs from 21st to 24th January at Birmingham’s NEC.

Hotelier & Hospitality Design

The partnerships will strengthen the links between the show and the interior design sector and make it more inclusive to the whole of the UK furniture industry. Over 5000 visitors at the 2017 event put interiors as their main area of interest at the show. Contract buyers from the interior design and hospitality sectors increasingly use the show to source everything from wall art to mattresses, statement upholstery and soft furnishings.


SBID members will be able to enjoy a hosted coffee lounge in Hall 2 and attending counts towards their CPD accreditation. SBID President-Elect Diana Celella, will again be part of the judging team for the product focused Furniture Awards; which are judged on the opening day of the event. The original Fabric Pavilion is being extended and rebranded as the Fabrics and Soft Furnishings Pavilion and will feature a new layout and new exhibitors. There will also be a firsttime show partnership with leading textile association, BITA (British Interiors & Textile Association) who will have a stand at the show. In the line-up for 2018 will be established fabric houses, distributors and agents including returning January exhibitors Kobe and Warwick and new exhibitors Quantum

Textiles, FibreGuard and JLS Fabric Designers who will offer soft furnishing services, as well as fabric and textile choices. Canadian based Quantum Textiles specialise in commercial and residential window coverings. JLS Fabric Designers are the UK suppliers of French company Thevenon’s luxury printed and woven fabrics, as well as creating their own individual trimmings and bespoke designs for custom projects. Belgium’s FibreGuard is known throughout the world as a specialist in stain free fabric technology, as well as a producer of a varied selection of long lasting and easy to clean fabrics. Luxury fabric producer, Kobe returns to show new designer collections. With comprehensive experience in both domestic and commercial installations, they will show co-ordinating collections of soft furnishing and upholstery fabrics. Joining them will be the Mark Wilkins Agency who is the UK supplier of several high-end European fabric producers including Panaz, Guell Lamadrid and Les Creations de la Maison. Commenting on exhibiting at JFS Mark Wilkins said, “We judge the opportunity of directly working alongside the furniture manufacturers who use our fabrics, and then presenting them to the visiting retailers and interior designers as one not to be missed.” For full exhibitor information and to register your attendance, please go to

Find all the furniture and interiors you need as 500+ suppliers reveal their new collections. We’ll see you in January. Register now at

January Furniture Show

January Furniture Show is Trailblazer for New Technology January Furniture Show 2018 paves the way for contactless event technology. The show, which runs from 21st to 24th January 2018 at Birmingham’s NEC, will be the largest event by a UK organiser to use Poken. Poken is quick and easy information and lead generation. Visitors will receive a Smart Badge as they enter the show, which allows them to collect exhibitor information. There will be Touchpoints on all exhibitor stands, which contain exhibitor information such as contact details and brochures. To collect this information, visitors tap their Smart Badge on the Touchpoint – simple! Even if a stand is busy, Poken ensures that visitors and exhibitors don’t miss a crucial contact. Visitors will receive a summary email at the end of each day that details all the information they have collected, and the stands they have visited. Poken also allows exhibitors to see who is tapping on their Touchpoints in real time, so they no longer have to worry about missing buyers they want to see.

Hotelier & Hospitality Design

Poken is completely secure as no personal data is recorded or transmitted, and it’s eco-friendly as brochures and information can be sent electronically, saving printing as well as carrying.


Laraine Janes, Event Director, said “this is a massive investment for the show and both exhibitors and visitors will reap the benefits this new technology will bring”. The system is a major advancement in event technology, and the January Furniture Show organisers are very excited about its introduction at the show.

January Furniture Show


The January Furniture Show (21st -24th January, NEC, Birmingham) will see over 30 major European brands showing alongside the 470+ UK brands, enticing buyers with swish new collections and new finishes. Italian giants Camel Group, Nicoletti, New Trend and Italia Living will bring their sumptuous leather upholstery and sleek living and dining furniture. Joining them will be major brands from Germany, Denmark, France and the Republic of Ireland, including Weimann, Skvoby, Akante and Alfrank, among many others. For over 30 years from their NorthEast Italian base, multi furniture supplier Camel Group have sent their chic and go-ahead fabric and leather suites, bedroom, living and dining furniture all over the world. With select options for the contract market, theirs will be a hot stand in January. Italia Living has continually developed new standards of style

in their long history of making sofas and chairs. The sunshine of their southern Italian location is reflected in both their elegant and funky styles and the quality of their materials and manufacturing skills. For living and dining furniture with Scandi cool and plenty of choice, Skovby is the stand to visit. With uniquely engineered extending dining tables and clean cabinets to match, they offer the ultimate in uber-cool living designs. Catering for large and small spaces, their stand will be a dining treasure trove. The Germans are well known for their engineering expertise and furniture is no exception in receiving such attention. Weimann are among the list of big-league German furniture producers exhibiting this January, who continually develop integral bedroom storage collections with high flexibility and a vast choice of finishes. Joining them are Nolte and Rauch, who also bring their own

individual designs and wardrobe systems giving visitors plenty to see in the world of bedroom furniture. The pull of European furniture is easy to understand, the contemporary styling, modular forms and high-gloss finishes offer a notable alternative to the more traditional styles prevalent in the UK. The January Furniture Show is the only show in the UK attended by so many European brand - so it offers UK buyers the only opportunity of the year to see such a diverse selection of European companies in one place. The full list of UK and European and UK exhibitors is on the show website, where you can also register for your free attendance to the show:

Hotelier & Hospitality Design

We may be parting from the EU, but we are not parting from our love affair with European furniture.


PANTONE Debuts First Lighting Collection in Partnership with e3Light COLL. ONE is a Color-Focused Lighting Line Inspired by Scandinavian Design PANTONE, the world’s leading color authority, in partnership with e3light, a European market leader in lighting solutions, launches its first-ever lighting collection, PANTONE Light - COLL. ONE.

S Hotelier & Hospitality Design

implicity, minimalism, and functionality are deeply rooted in the design philosophy for the six-piece PANTONE Light collection, which launched in early November 2017, and will be available for purchase at and other online retailers. Taking inspiration from iconic Scandinavian design traditions that transform ingenious functionality into pure, clean lines, the PANTONE Light collection, packs sophisticated technology into creative solutions, touting distinctive style through playful color and a modest sensibility.


“In creating the PANTONE collection, we set out to bring better lighting to the customer, that was both color-focused and playful, yet simple and built on Scandinavian design elements,” said Kåre Arndt de Thurah, Art Director of e3light and Creative Director of PANTONE Light. “Staying true to e3light’s core - Environment, Economy, Energy PANTONE Light will serve the consumer and design trade community, offering unique lighting solutions for any space.” Senses are challenged by unerringly clean-lined balance, with innovative combinations of contrasting materials, colors and textures. The line of products hinges on research and development, meticulous selection of materials, with affordability ($60-$150) and accessibility, always keeping the consumer or design professional top of mind.

DENEB PENDANT A modernist design featuring a simple, sculptural shape for a timeless look with a funky color twist. The pendant complements the clean range of WATTNOTT vintage bulbs, sold separately, and pairs well with PANTONE Light Mintaka and Sargas Lampshades. Available in White, Black Beauty, Cardinal, Forest Biome, Sargasso Sea, and Pewter.

CASTOR PENDANT A sleek aesthetic in cool shades, featuring an elegant steel pendant is finished with a sanded matte coat combined with a glossy, white accent rim for a look that is stylish and tasteful. The Castor Pendant can be used as a single decorative lamp, or as a cluster with multiple pendants to light the length of a dining table or kitchen island for a sophisticated and contemporary twist. The pendant can be used with incandescent, low energy, halogen or LED light bulbs, and is available in White, Black Beauty, and Pewter.

CAPELLA TABLE LAMP The Capella Table Lamp brings a beautifully bright, functional aesthetic to tabletops with its versatile and stylish design. Characterized by its bespoke appearance and quality, the simple, clean lines of this white lacquered steel lamp is both timeless and modern. An elegant and unassuming statement for any room, the minimalist design will instantly modernize any space.

ANTARES FLOOR LAMP The Antares Floor Lamp’s stylish design features a modern aesthetic that will add bold, minimalist elegance to any space. The Antares Floor Lamp can be used with incandescent, low energy, halogen or LED light bulbs.

The Mintaka and Sargas Lampshades, in either fabric or felt, have a stylish glossy white metal rim and are available two sizes. The interchangeable fitting allows the shade to fit upright with the Antares Floor Lamp or Capella Table Lamp or hang with the Deneb Pendant. Both lampshades are designed with a removable, top-mounted diffuser to direct light downwards or can be removed for full room illumination. Mintaka Lampshade is available in Black Beauty, White, Pewter, and Sargasso Sea; Sargas Lampshade is available in Black Beauty and Pewter.

Hotelier & Hospitality Design



Equipline takes a glimpse

foodservice market and explores As a nationwide commercial catering equipment Distributor we have been able to maximise opportunities and capture some major concerns of foodservice operators through personal contact with customers either by visits, or conversations while attending our relaxed Open Kitchen Live events. These were ultimately distilled to the same fear: “loss of customers”.

There are multiple reasons to be fearful: loss of customers can be the result of many, complex, factors: the following were the foremost areas of concern:

The customer invested in the system including a Nieco automated conveyor char broiler, an Antunes ‘Cheese Melter’ and a VCT Hi-Speed Vertical Contact toaster for toasting their buns - their burgers sell at a whopping £14.75each.

Seeing is Believing! See Left for comparison of customers’ fresh burger cooked on Nieco conveyor char-broiler in 3.45 mins vs cooked on customers’ own chargrill in 8 minutes (cooked by its own Chef) to same internal temperatures

Shortages of skilled staff can probably be attributed to most of the fears outlined above plus the further fear of a reduced pool of potential employees. To harness lesser skilled staff savvy Operators have been investing in the latest technological advances unsurprising from large chains with very deep pockets.

10/12 second drop - its auxiliary heaters ensure super-hot buns

keep up with competitors

• How to offer wider day-part appeal to generate sales during quiet hours

• How to speed up service at peak times,

particularly during precious short lunch periods

• How to maintain quality when trying to speed up cooking/re-heating/Hot Hold processes

Hotelier & Hospitality Design

One (smaller) customer visited Equip Line’s Live Kitchen intent on speeding up service by introducing a Hot Grab & Go. The interactive live demonstration proved that we could simplify the system, significantly speed up their production process, and enhance its product.

See right for one of our companion pieces for the Nieco Broiler - Hi-Speed Vertical C o n t a c t To a s t e r VCT2000 – never proven by us but said to toast around 750 buns per hour – all we know for a fact is that in continuous production a single person cannot feed the unit fast enough!

• How to stay ahead of – or at least


One result of automated technology is BK, a major in every sense, uses conveyorised char broiling platforms worldwide to cook its burgers.

Interestingly, smart smaller start-up companies ‘bit the bullet’ and made substantial investments in equipment and so evaded several threats by either increasing their ability to employ unskilled staff, or enhancing or preserving their brands’ product consistency and quality into the foreseeable future.

Automation ticked all ’fear’ boxes for 3 Ethnic Operators. Visiting from the North East each were seeking a solution that would release them from the tyranny of char-griddles dogged by a lack of skilled staff, and to improve product consistency and temperature control.

at deepening fears within the means of minimising them. They brought their own products - spiced Burgers, marinated Chicken Tikka, marinated cubed lamb, spiced minced lamb kebabs, whole muscle marinated chicken breasts, a variety of mixed vegetables - to the Live Kitchen and tested the Nieco conveyor charbroiler:

Our team quickly established optimum temperature and belt speeds and produced each product to consistent core temperatures and an authentic finish comparable with that of a tandoor. All 3 invested to speed up their production, achieve product consistency, and easily train lesser-skilled staff to use this simple automated system. Sometimes Hot Holding is the answer to speeding up service and many customers use the visual attraction offered by presenting products in Hot MultiDeck display units.

Can’t ignore retail sector giants such as Tesco, Waitrose, Morrison’s, which primarily sell cooked Chickens, and passing their rigorous design standard testing processes acts as a testament to the efficiency of equipment, in this case Fri-Jado Hot Multi-Deck units.

Says Equip Line MD, Jacki Walker: “Our experience proves these innovative technologies are not just for major operators, but are equally applicable to small and independent operators. We have really enjoyed being challenged this past year, and look forward to working with customers to develop solutions to their specific challenges in 2018”.

A ‘Grab & Go’ is not just for Chickens! These household name retailers, together with many high street icons including Pret A Manger, Greggs, Itsu, Abokado, and many more are all further testament to the efficiency of the units when holding a great diversity of products. A few examples includes Soups, one-pot Stews, porridge, pastries & pies, hot sandwiches, - and not to forget Wraps which actually started the craze! All offer their customers high quality products held at correct legal temperatures that they can literally just Grab ‘n’ Go.

Hotelier & Hospitality Design

A ‘Grab & Go’ system is a real time-saving boon to time-poor customers who just want to run into your store, grab their favourite lunch, pay and go!


Food and Drinks Located in the world famous Hippodrome casino, Heliot Steak House is the perfect start for a great evening. The excitement & adrenaline that the west end offers is truly matched by the enjoyment that the casino offers. From entertainment to three gaming floors, from six bars to Lola’s underground casino room. Heliot Steak House fits in perfectly with its elegance & intellect. These being just two of many reasons it is well worth a visit. Once welcomed by the highly-attentive staff, little more than a glance at the menu was needed to see how much thought and care had been spent on its composition. The variety of dishes are to be admired. The USDA prime steaks which are aged between 6 to 8 weeks are delightfully tender and bursting with flavour. For me, when I have the pleasure of eating at such a wonderful establishment I often dismiss the other options on the menu when such a succulent cut of grain feed beef is available. Heliot Steak House has such a wide range of toppings if you do opt for one of their tantalising steaks, with this level of innovation, one could be forgiven for fearing the possibility of style dominating substance, but there are no such worries at Heliot Steak House: the focus here is most assuredly on the food, which is clearly designed to satisfy both the intellect and the appetite. I found myself undecided due to the quality of options but opted for the lobster tail which I cannot recommend highly enough. If steak is not your preferred choice there is an array of excellent dishes form surf & turf to duck breast and a whole host of amazing seafood options. My colleague decided on the grilled Lobster skewers and in one word described them as “marvellous”.

Hotelier & Hospitality Design

The staff were superb throughout the evening with much attention to detail paid for every diner. Hats off to the management for their clear vision on how they wish for their restaurant to be run.


I had the pleasure of meeting with Mike Haydon after our wonderful experience at Heliot Steak House who treated us to the last 10 minutes of the blues brother show which was showing in the 180 seat music room. After being left extremely satisfied with our dinner we had a fantastic time watching the show. This of course was no ordinary evening meal as its venue had so much more to offer. I can honestly say that the Hippodrome and Heliot Steak House was a great experience and I am looking forward to returning soon.

Heliot Steak House

Hippodrome casino London
















@FoodDrinkExpo #FDE2018

Food and Drinks

New Year New Look Radnor Hills have re-designed their adult premium soft drinks range Heartsease Farm with new labels and sugar reduced recipes!


adnor Hills are celebrating the New Year with a re-launch of their popular Heartsease Farm Premium Pressé range. The new reduced-sugar recipes will launch in January 2018 designed to meet the needs of the health conscious consumers looking for a premium soft drink with low sugar content. The much loved brand hasn’t just transformed the inside of the bottle but the outside has also undergone a new look with a brand new label design and a new sloping neck 750ml glass bottle. Radnor Hills are sticking to the brand’s main heritage and ethos by only using all natural ingredients as well as utilising their own lightly sparkling spring water from their farm in Powys, Mid Wales. The new recipes will be sweetened with Stevia – an all-natural plant based sweetener that contains almost no calories! Each bottle will still have the same amount of real delicious fruit juices which are expertly blended into traditional British recipes but the new ‘light’ approach will mean that some flavours could contain around 50% less sugar.

Hotelier & Hospitality Design

The Watkins family have farmed at Heartsease, in Mid Wales since 1903. It was soon after joining the family firm that William Watkins discovered that he had a source of delicious spring water on their land, and this was the trigger to diversify the business into bottled water based products. In 1990 Radnor Hills was born, producing a whole range of soft drinks including spring water, flavoured waters, juicy waters and pure fruit juices.


The drinks come in seven delicious flavours including a Traditional Lemonade which is gently bubbling with the finest Sicilian lemons! Raspberry Lemonade made with natural raspberries that have never been concentrated to give it a much fuller, fruitier flavour. Other flavours include an Elderflower Pressé, British Blackcurrant Crush, Apple and Rhubarb, Fiery Ginger Beer and the latest edition a Strawberry & Mint Pressé made with sweet juicy strawberries and refreshing garden mint. All flavours are available in a single serve 330ml glass bottle and family size 750ml bottle as well as a premium 425ml plastic bottle. To find out more about the range please contact or visit


Reduced Sugar Recipes

Same great taste now with less than 5g of sugar per 100ml


eal Fru

emons l n ilia

We use

S ic

With R

Heartsease Farm Premium PressĂŠs in 7 Delicious Flavours 330ml/750ml Glass & 425ml PET Elderflower PressĂŠ | Traditional Lemonade | Fiery Ginger Beer | Raspberry Lemonade Blackcurrant Crush | Apple & Rhubarb | Strawberry & Mint




it Juic


As hospitality sings the Brexit blues…

Hotelier & Hospitality Design

Can Technology Really Help Change the Tune in 2018?



By Luis De Souza, CEO of NFS Technology Group

herish your serving staff. A recent report by KPMG for the British Hospitality Association warned that we’ll be short of half a million of them in less than five years’ time.

Yet the UK hospitality business is booming, because that same sterling devaluation is making it cheaper for tourists to visit. Further figures show that more than 7,000 extra hotel rooms are currently being built in London alone.

So isn’t this a crisis that’s already starting to happen?

We’re all probably very aware of the main reason – since the Brexit vote, the number of EU migrant workers has plummeted. Latest figures show net migration is down by 100,000 in 2017.

Hospitality academic Prof. Peter Jones notes in his white paper ‘Staffing – the issue of our times’ that the KPMG study says the hospitality industry already has the highest number of vacancies as a share of total employment, compared to other sectors.

And with unemployment at its lowest since the Seventies according to figures from the Office for National Statistics, it’s a struggle to recruit.

“It concludes that it will be hard to fill the recruitment gap with UK unemployed workers or workers from other sectors,” he says.

“For ‘hard to fill’ read ‘impossible’.” Prof. Jones quite rightly calls for a loud and vigorous response to the situation from a government perspective – but when it’s your café, your restaurant or your hotel that’s short of staff, there’s no time to wait for government initiatives. How can your hospitality business beat the Brexit blues? We’ve examined a number of highly successful UK restaurant and hotel businesses to discover the tactics they are using to help offset staffing issues. And we found thriving businesses have a lot in common when it comes to using EPOS management to drive up efficiency and keep operating and labour costs at a minimum. We identified 6 tactics these successful businesses are already employing: 1. Effective rostering 2. Efficient customer service 3. Use of mobile ordering devices tableside 4. Fraud detection 5. Better stock control 6. Better planning and decision-making

Fraud detection EPOS makes sure you protect your business and your customers’ data better. Every transaction is recorded, and it’s simply harder for staff to carry out dishonest activities.

Better stock control And how does it do that? This takes us on to our next point:

Use of mobile ordering devices tableside Bar Iberico, like other successful businesses we examined, uses EPOS software on mobile ordering devices so its staff can take orders and payments at tableside.

Effective rostering It’s always been difficult to have the right number of staff on at the right time. Too few and customer service is affected; too many and you are simply pouring your profits away down the drain. Using EPOS management software gives you detailed data that shows precisely when you are at your most hectic and when business tails off.

The data EPOS management software captures also includes real time information about which dishes are selling when. That helps you manage your stock control better, focusing on bestsellers and reducing waste.

Better planning and decisionmaking

These can be dedicated handheld devices, or tablets – even mobiles. In the kitchen, a digital panel displays the order so chefs can get to work on it immediately.

With valuable data easy to view at all times – I’d recommend using a cloud solution that enables you to check on your business online – you have the information you need to make really good planning decisions.

Jacque says: “The order going straight from the handheld to the kitchen screen ensures a blistering speed of service.”

These are challenging times, and likely to become more so as the Brexit deadline comes closer with few firm decisions made.

From a labour point of view, this is significant. Serving staff are no longer running back and forth to the kitchen delivering orders on bits of paper, which saves a great deal of time.

Staff are likely to become even more scarce - and the restaurants who manage to recruit will be those with a great track record for successful operations, and who offer workers an excellent working environment.

It takes the guesswork out of rostering, and means you can match your labour levels perfectly to your real requirements, keeping staffing costs to a minimum without affecting customer experience. Diners and guests are becoming more demanding – surveys show the average time now spent in a restaurant is just 45 minutes. Quick and efficient service is crucial to keep these hungry but time-starved customers happy. Jacque Ferreira is the Co-Founder and Executive Chef of Bar Iberico in Nottingham and Derby, one of the country’s top tapas restaurant chains. He says EPOS management is the only way to keep on top of serving more than 700 people a day when Bar Iberico’s outside area is running at capacity.

* Find out more about EPOS technology and how it can help you in 2018 at

Hotelier & Hospitality Design

Efficient customer service


Banquette Seating Woodhouse Contract Furnishers are a family-run company established since 1972. Banquette booths and bar seating are just some of the products designed, manufactured and installed by Woodhouse Contract Furnishers. Seating Woodhouse Contract Furnishers operate countrywide delivering a unique service tailored to their clients’ exact specifications. Each project is individually designed paying particular attention to the customers ideas and requirements. Combinations of traditional furniture and custom built booths can be combined to reflect todays’ contemporary design requirements

Hotelier & Hospitality Design

“We are a family run business, established since 1972, supplying a design, manufacture and installation service of bespoke seating and contract furniture to the leisure industry. We also offer a refurbishment and re-upholstering service to bars and restaurants throughout the UK”


Tub Chairs & Cubes


Aimed primarily at the contemporary end of the market, the tub chairs can be combined with free standing or custom fitted booths to deliver flexible seating combinations to satisfy a modern lifestyle. You can choose from the samples shown here or you might prefer to upholster your chairs in a unique material. We can accommodate all requirements.

The Woodhouse Contact Furnishers choice of chairs range from the modern to traditional. All chairs are made from solid beech, are screwed and dowled and can be finished in a range of finished. Upholstered seats can be provided and finished in customers own choice of material.

Contractors Stools The Woodhouse Contract Furnishers choice of stools range from modern to traditional. All Stools are made from solid beech, are screwed and dowled and can be finished in a range of finishes. Upholstered seats can be provided and finished in customers own choice of material.

Tables The Woodhouse Contract Furnishers choice of tables range from modern to traditional. All tables are made from solid beech, are screwed and dowled and can be finished in a range of finishes. Table tops come in three materials: Ash MDF, Solid Ash and Solid Beech and can be cut with seven different profiles

• T.R.E. • Square Edge • Scallop • Painted Edge

• D.B.S. • Incut • Bull Nose • Wood Finishes

All items of furniture can be stained in any of the finishes listed here: • Dark/Rich Mahogany • Repro Mahogany • Golden Oak • Antique Pine • Natural Mahogany

• Rosewood • Dark Oak • Walnut • Brown Mahogany • Medium Oak • Jacobean • Yew

For technical reasons connected with the litho printing process, these colours are representative only.

Contacts Please contact us at the address below or submit the enquiry form. We value your custom and promise that none of your details will be passed on to other parties. T: 0109 565879 E: W: Woodhouse Contract Furnishers, Todwick Road Industrial Estate, Dinnington, Sheffield, S25 3SH

Hotelier & Hospitality Design



POS TERMINALS – TOUCH WITHOUT COMPROMISE Sam4s world leaders’ in ECR/POS technology, aim to make the most flexible, innovative and reliable EPOS products of all time. The Sam4s team have over 30 years’ experience in the market and now produce the most sophisticated and diverse products to the world-wide market, extensively used in over 60 countries.

of kitchen order wall board monitors. The combination of the SAM4S POS terminals and Samtouch Point Of Service software solution is the best solution suited to your business. •

Sam4s are committed to developing intuitive models that provide innovation and solutions to meet the demands of fast moving markets. Sam4s branding was established in 2003, prior to that and since 1983 they were a division of Samsung Electronics ECR, which was taken over by SHC in 2001, launching the Sam4s brand in 2003. Sam4s are specialists in the development of ECR and Epos terminals, receipt printers, Android POS and various peripherals, with very strong presence in the home market South Korea. The very latest in the POS line up from Sam4s are the Titan-S Series terminals which are stylish and perform to meet the needs of the most demanding hospitality environments. Titan-S range features the latest PCT touchscreen technology and IP rated water resistant front touch panels as well as Intel Celeron Dual or Quad core processors with SSD drives as standard.

Hotelier & Hospitality Design

YCR Distribution the sole UK and Ireland distributor of Sam4s products, have developed Samtouch Epos software exclusively to work on Sam4s POS touch screens. Samtouch is a leading edge point of service platform which is “easy to use”, reliable & a cost effective solution providing you with the management tools & information to allow you to operate & expand your business on your terms.


Samtouch utilises the latest technologies of your SAM4S Point of Sale terminal to display eye catching & easy to operate touchscreen graphics at lightning speed. Integrated Bar & Table management features help your venue become a more streamlined more efficient operation that has proven to increase customer satisfaction and guest experience. Whether you requirements are for a single POS terminal or multiple terminals combined with kitchen order printers

Reliability - We understand that your Epos system is a fundamental part of your business. From planning to design & execution of our software, minimising system critical down-time has always been our key aim. Value - Creating real value is integral to what we do. We believe our EPOS solution provides great value from money

Intelligence - We seek intelligence in our technologies. That’s why we utilise the latest development platforms from Microsoft, this promotes innovation.

Flexibility - We understand that each business has unique requirements. That’s why we have developed many features to ensure our system is as flexible as possible

We understand that each business has unique requirements, that’s why Samtouch is developed with many features unique to the hospitality sector.

Payment Sense EFT Payment Sense “Pay at table” solution fully integrates with Samtouch allowing the waiting staff to view the Table/check on the EFT terminal and issue a detailed receipt to the customer for immediate payment. Payment Sense are one of the largest EFT solution provider’s so you can be assured of quick setup and the best rates possible. Resdiary Booking Solution. One of the leading specialists in the field of on-line & off-line room and table booking solutions. Samtouch integrates seamlessly with Resdiary porting customer information into Samtouch as the customer arrives at your venue. Mainstay & Resident Pro Both solutions independently designed for hotel reservations and front desk billing. Samtouch integration validates customers before passing bar & restaurant charges back to the front desk Samtouch Office Cloud-Based back office solution designed to work with Sam4s and Samtouch software. Real time sales data at your fingertips whilst you are on the move, plus much more For more information on Sam4s products or Samtouch software or to book a no obligation demonstration, please contact YCR Distribution Limited. Tel: 01924 438238. eMail:

Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy. The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR., +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224

Hotelier & Hospitality Design



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via or visit our website

LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on to see our full range, or telephone our dedicated sales team on 01949 862920. Email:

Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

01480 811 000

Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.


Business Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446


Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Hotelier & Hospitality Design 38

Cuisine Quip +44 (0) 118 957 1344

Tableware +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777

Kimbo +44 (0) 208 987 9070



FRIMA +44 (0)845 680 3981

Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Coffee Services +44 (0) 843 289 2109

Jura +44 (0) 800 552 5527

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website or in person at our huge premises in the countryside. 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181


for foodservice & hospitality

As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Food Check, ideal for different food types or preparation areas, reducing the risk of cross-contamination





for more information on our full range visit us online

LG HVAC Systems

You can’t see it, you can’t hear it, but, you can feel it. A true hospitality experience How comfortable guests feel during their stay is essential to a hotel’s reputation yet at the same time hotel owners must consider how much energy in operational cost they are willing to take on. LG HVAC solution is the answer to the problem.

Hotelier & Hospitality Design

Hotel lobbies are large spaces with high ceilings that require year round availability of heating cooling and ventilation LG ducted or cassette fan coils with HRV cool heat and ventilate large spaces effectively making comfort more accessible than ever before.


When guests checking LG AC control activate the air conditioner in the room creating the perfect climate by the time they walk in the door. Guest rooms are where people really want to feel relaxed and comfortable. LG provides a total solution for guest rooms to meet the best quality of comfort and energy saving ceiling concealed duct with Heat Recovery Ventilation provide a constant stream of fresh air to ventilate the room and maintain optimum temperature thanks to LG multi V smart load control. The low noise indoor unit in the guest room has been designed to be as quiet as possible for maximum comfort. LG control interface displays temperature humidity in comfort levels with the design that easy to read and control. On Demand the LG Multi V™ heat recovery system channels the indoor unit excess heat to the Hydro Kit system generating water temperatures of up to 80 degrees Celsius to be used to heat indoor pool, or hot water consumption in guest rooms and kitchens without increasing energy used for the heat recovery system which allows simultaneous independent heating and Cooling by moving heat energy from one area to another. To be able to effectively manage extensive and complex HVAC system LG Controls provide the ideal solution with its Touch Central Control to manage not only the HVAC but also other ancillary hotel components such elevators, pumps, lights etc to save and control energy consumptions and maintenance locally and remotely. LG central control system provides a variety of Solutions saving running costs and efficient energy control, the peak wattage function limit peak energy usage by controlling indoor units they can also set schedules in

Extensive range and styles of indoor units and Heat Recovery Ventilation

Heat recovery system with hydro kit using wasted heat from indoor units and generate hot water.

advance for certain times. Its energy management enables monitoring all operational details in power consumption visual Navigation show current operation status on floor plan in one view controller can be easily accessible via smartphone for your convenience moreover improve building management system connection makes the LG control solution compatible with existing building management systems. Also for hotels and resorts which are located near beaches the world’s only LG Ocean Black paint technology prevents corrosion of outdoor unit due to salty sea breeze for exceptional durability and long lasting performance. LG HVAC equipment distributed and extensively supported by Space Air 37 years experience in distributing air conditioning equipment since 1980 supported by un-matched accumulated data of over 22 GB supports the product through Architects, Specifiers, Contractors, Facility & Maintenance companies with design assistance, specifications, after sale support, logistics, spare parts and on/off site support to all customers from Guildford and Bristol sales offices.

Contact us on 01484 478 715, or visit our website


Aesthetic design You no longer need to be told what your air conditioner should look like. With LG’s revolutionary ARTCOOL Gallery, you can change the look of your air conditioner to whatever you want.

Air conditioning is a system for controlling the humidity, ventilation, and temperature in a building.

Choose your own design cover

Stylish design solution for all applications. Residential, Commercial, Retail, Office complex, Hotels, Health Centres, Hospitals. ( 01483 478 715 * 8

Space Air Ltd - Official distributor of LG Electronics

Hotelier & Hospitality Design