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August 2017: Industry News, Design & Refit, Hotel Supplies, Shows & Events...

Hotelier & Hospitality Design “The service received from TSS has been fantastic. From the initial enquiry, to meeting and discussing our requirements and what TSS can offer, to full install and training, everything has been easy... “I wouldn’t have any hesitation to use TSS again - highly recommended” - Shoina Henderson, Sudbury House Hotel

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Fully booked. Now there’s a thought worth entertaining. From award-winning dramas and comedies to blockbuster movies and nail-biting sporting action – your guests can have it all with Sky. Plus fast, reliable and easy to use WiFi with marketingtools designed to drive business growth.

Call 08442 414 648 T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Inferno (c) 2015 CTMG, Inc. All rights reserved. South Bank Show © Sky UK Limited. Game of Thrones ©2017 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Premier League © Getty Images. Correct at time of supply: 07/07/17.


Contents August 2017

Industry News Design & Refit Hotel Supplies Shows & Events Buisness Directory

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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O Acc 14 re 64 dit 4- ed 1 Le to ve l5

From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Contact Us Dean Little

Publication Manager 01843 570940 dean@hotelierandhospitality.com

Jodie Little

Publishing Director 01843 595818 jodie@jetdigitalmedia.co.uk

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944


Yorkshire Hotel Brings Back Much-Loved Director of Fun The Grand Hotel & Spa, York has appointed a familiar face to its ‘board’

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n 2009, six-year-old Sam Pointon was appointed ‘Director of Fun’ by the National Railway Museum in York – fast-forward eight years and the teenager is back to take on a new ‘board’ role with a leading Yorkshire hotel.

The Grand Hotel & Spa, York – Yorkshire’s only AA 5-star hotel – has appointed 14-year-old Sam as its very own ‘Director Of Fun & Families’ and will lead a campaign to help children get the most out of their visits to York. Sam’s first job as Director Of Fun & Families has been to produce a series of six video blogs revealing his top tips for children to do in York, including family-friendly places to eat, things to do for free, as well as historic York. Sam will be a kid consultant for the hotel, helping with everything from menus and recipes, in-room entertainment and seasonal city guides, through to suggesting family-friendly activities and promotions.

Hotelier & Hospitality Design

Sam Pointon, 14, Director Of Fun & Families at The Grand Hotel & Spa, York, said: “I literally jumped at the chance to become the Director Of Fun & Families. The hotel wrote to my Dad to ask if I’d like to help them with family-friendly stuff to do in York – I’m guessing there aren’t many kids who’ve done this sort of thing before.

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“I’ve started with some vlogs and each week over the summer I’ll be sharing a new video with stuff I think will be good for children – and their mums and dads – to do and see in York.” Philip Bolson, General Manager of The Grand Hotel & Spa, York, said: “We are very excited to welcome Sam to the team. He is full of brilliant advice for young people visiting York and will help us enhance our family-friendly activities at the hotel.” Michelle Brown, Marketing Manager, Visit York, said: “It’s brilliant to be involved in such a family-focused campaign. York has an abundance of events happening over the summer holidays and Sam has certainly provided plenty of options for the whole family to enjoy!”

Sam’s video blogs, available to view here will include: • Family Friendly Locations To Eat • Free Days Out In and Around York • York Must-See • Things You Can Only Do In York • Walks In And Around York • Things About Historic York


IN/OUT OPENING OF THE DOOR

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Industry News

Know Hospitality Expands North West Portfolio Bridge Street Townhouse has been taken over by Liverpool conglomerate The Know Collection

Hotelier & Hospitality Design

Liverpool-based business, the Know Collection exchanged with previous tenants of Bridge Street Townhouse, on Lower Bridge Street on Thursday (June 29) for an undisclosed figure.

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CEO Steven Hesketh who has his head office on Hatton Garden, Liverpool, said the 30 bedroom hotel in Chester, complete with guest gym, bar and a contained apartment was a ‘stunning addition’ to the group and has huge opportunity for further growth into the North West region. “Chester has been named as one of the top five places in the country to live by The Sunday Times and crops up time and time again on the lists of places to visit - rich in both history, culture and nightlife. “The hotel is set within the Roman Walls and is steeped in history itself, with a stunning Georgian look, it’s close to the picturesque River Dee and all the famous Tudor architecture Chester has to offer.

“Whether you’re here to work or to play, the hotel is at the heart of this very vibrant city and a great investment for us in the thriving visitor economy here in Chester.” The hotel will form part of the Know Collection, which is owned by entrepreneurs Steven and Nicola, and includes The Richmond Hotel, Ameriesko, Nourish - Female Only Spa all in Hatton Garden, Love Thy Neighbour, on Bold Street, Know Property Services and Know Hospitality Academy. Steven started the company after spending all his working years within the hospitality sector including time at the former Chester Moat House Hotel, now Crowne Plaza and also The Ramada Chester, now the Mercure, Chester.

After building up the independent group over the past four years, it now successfully employs more than 120 people and turns over around £6m a year. Father-of-three Steven has a passion for bringing young people through the ranks as part of the Know Hospitality Academy which offers on-the-job training and education, and said he is looking forward to rolling this out in the Bridge Street Townhouse as well. He has plans to introduce fresh food and beverage offering at Bridge Street Townhouse following a rebrand in the coming months. “It’s an exciting time for the Know Collection and we’re looking forward to striding into this hotspot and working alongside those who have already made the city the fantastic visitor attraction it is today.”


Industry News

Marriott to bring Moxy brand to Japan Moxy Tokyo Kinshicho will open in the historic Kinshicho district. Owned by Goldman Sachs and managed by Tokyobased commercial real estate developer Pacifica Capital K.K., the hotel is a conversion from a stand-alone office building, and will feature 205 bedrooms. “Moxy is for the curious and adventurous, and we’re confident this brand will be a welcome addition to Japan’s lodging offering,” said Seth Sulkin, president and CEO of Pacifica Capital K.K. “As Japan’s tourism and hospitality industry continues to develop and grow, Moxy is the ideal boutique hotel for the region. Like Japan, Moxy is a fun and spirited brand that offers guest something different with each stay.”

“The next generation of travellers craves adventure, and until now affordable hotel options lacked personality and verve,” said Mike Fulkerson, vice president, brand and marketing, Marriott International Asia Pacific. “We are excited to introduce Asia to the Moxy brand, which offers a vibrant and fun hotel experience at a great price.”

Ross Stovold joins The Torridon as head chef

The 155-room Moxy Osaka Honmachi is also owned by Goldman Sachs, and will be managed by EGW Asset Management Inc. It is also a conversion from a standalone office building. “I love the Moxy concept and we are elated by this partnership with Marriott International,” said Yuichi Ohata, managing director of EGW Asset Management Inc. “The Moxy Hotels brand is defined by its attitude, giving its guests permission to play. With design and style seriously considered and playfully executed, this innovative property in Osaka will provide Next Gen travelers with everything they want from a hotel stay.”

Ross Stovold has returned to Scotland after taking on the head chef job at the threeAA-Rosette Torridon hotel restaurant in the Highlands. The chef won a Michelin star at the Isle of Eriska hotel in Argyll in 2014, but moved south to work at Seaham Hall in County Durham last year. He is now heading up the kitchen at The Torridon’s 1887 fine dining restaurant, with a daily-changing menu placing vegetables centre stage. Dishes will include asparagus grilled in pickled pine spruce shoots; and charcoal-dipped barbecued leeks with a range of local meat, fish or poultry. The Torridon is keeping its field-to-fork approach, with produce sourced from the

hotel’s two-acre kitchen garden and farm, home to Highland cows and Tamworth pigs. Stovold is hoping to give diners a tour of the area before their meal in order to give them a better understanding of the menu. “Dining at The Torridon’s 1887 shouldn’t just be about eating and then going home, it should be unrushed and experiential,” says Stovold.

Hotelier & Hospitality Design

Moxy Tokyo Kinshicho and Moxy Osaka Honmachi are both set to open in late 2017, with Marriott expanding the brand’s presence in Asia Pacific with the opening of the region’s first Moxy in Bandung, Indonesia slated for Q3 2017.

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Industry News

Free LPG Tank Installation

For Rural Hotels And Pubs From Calor Calor is offering a free liquefied petroleum gas (LPG) tank and pipework installation to encourage rural, off-grid hospitality businesses to upgrade from oil to cleaner, greener and more cost-effective LPG. The offer is available immediately, with rural hospitality businesses currently using oil, solid fuel or electricity eligible to receive a free, above-ground LPG tank of up to 4,000 litres, complete with professional installation, a concrete base and groundworks, and up to 10 metres of pipework with underground moling at no additional cost. Owners who would prefer their tank to be hidden from view can pay just £1,500 for a single underground tank installation of up to 4,000 litres, which includes excavation works and 10 metres of pipework with underground moling. For many rural businesses, a connection to the mains gas supply may not be feasible and owners have to rely on an alternative fuel source to provide heating and hot water. This latest offer from Calor will help businesses save significantly on both installation and maintenance costs, as Calor also remains responsible for the

upkeep of the tank. Better performance, less cost As well as cost savings, switching to LPG with this new Calor initiative delivers a wide range of benefits for owners keen to improve their fuel efficiency and performance. LPG is the cleanest burning fossil fuel for carbon emissions, emitting 20 per cent less CO 2 per Kwh than heating oil 1 . It also emits fewer harmful sulphur oxides and nitrous oxides and particulates 2 , resulting in healthier air quality. There is also a wide range of high-efficiency boilers available, helping to reduce energy consumption further. No fuel theft Rural hotels are highly dependent on the reliability and availability of their on-site fuel supply and any issues can impact negatively on the overall guest experience. In contrast to oil, which remains a common target for thieves, it is virtually impossible to steal LPG from a gas tank, as it evaporates upon contact with the air. Furthermore, oil theft nearly always involves spillage, which must be cleared up at the business’s expense.

As LPG evaporates, there is no risk of spillage, nor subsequent clean-up costs and rising insurance premiums. Greener alternative For hospitality businesses keen to use renewable technology to help reduce their carbon footprint, LPG is also an excellent partner fuel. It provides a reliable back-up fuel source for alternative, weather-dependant energy solutions, such as heat pumps or solar PV. Just like mains gas LPG also offers all the flexibility of mains gas, providing a real-flame for cooking as well as a proven fuel source for round-the- clock heating and hot water. Calor tanks also feature intelligent top-up technology, which automatically reorders gas when the tank is running low and schedules a delivery, so owners are assured of a readily-available supply. To learn more about the many benefits available by switching to Calor LPG and to take advantage of the free LPG installation offer, visit https:// www.calor.co.uk/business/switchingfuels. For full terms and conditions, please visit www.calor.co.uk/business/ business-enquiry.

Travelodge to anchor £75m Elwick Place development

Hotelier & Hospitality Design

Travelodge has signed as the second anchor for the £75m Elwick Place mixed use development in Kent.

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Construction has begun on the site in Ashford town centre following signing of an unconditional agreement between Ashford Borough Council, which owns and is funding the development, and developer Stanhope. A 58-bedroom Travelodge will join Picturehouse, which will run an 897-seat boutique cinema at the scheme, as well as eight new restaurants and cafes.

The scheme is part of a wider £519m regeneration of Ashford town centre over the next five years. The investment will generate around 250 jobs, with lead contractor Lendlease expected to deliver the scheme by Christmas 2018. John Hardy, development manager at Travelodge, said: “Our existing hotel at Eureka Leisure Park has performed strongly since it opened 17 years ago, so we are delighted to now be part of the fantastic new leisure scheme in Ashford town centre.”

Gary Bourne, development director at Stanhope, said: “Picturehouse and newly announced Travelodge will attract many new visitors and will enhance Ashford’s leisure and tourism offer.” Ashford Borough Council leader Gerry Clarkson added: “This project may well be looked upon in the future as the turning point where this local authority actually became a serious business enterprise in which all members of our population reap the financial benefit from our ambitious economic activities.”


Industry News

North East hospitality group Hilton Bankside staff build bamboo hails 29% profit boost as year of expansion pays off bicycles for guests

The property partnered with local business, the Bamboo Bicycle Club, to create six custom-built unique bamboo bicycles to be used by guests. The bikes have been built under the expert guidance and tuition of the team at Bamboo Bicycle Club and were fully tested by bike-riding engineers. Hilton London Bankside’s bike-building-team consisted of Phoebe Zachariaki, waitress at OXBO Bankside; Milan Pun, gym leisure assistant; Liz Thompson, PA to general manager; Andrew Evans, security manager, Liana Nastase, PR and marketing executive and Georgina Morgan, PR and marketing manager. James Clarke, general manager, Hilton London Bankside, said: “We are delighted to partner with Bamboo Bicycle Club to create these brilliant bespoke bicycles for our guests to enjoy. “The building process was a great team building exercise for our six chosen bicycle-builders from different areas of the hotel staff.” He added: “Hilton London Bankside constantly invests in team member development and this shows clearly in our consistent positive staff feedback and job satisfaction. “Each of the bicycles will be named after the team member that built it, with a message to let the rider know who hand-built their bicycle.” The bicycles will be securely stationed outside Hilton London Bankside from next week (10 July) and available for hotel guests to use at any time during their stay, free of charge.

Plans were then unveiled to plough £8m into the property which would see a new allday eatery The Hudson created, as well new top tier suites and three conference and events suites.

The luxury care and hotel group, which owns the Vermont Hotel and Vermont Aparthotel, has announced that in the year ending December 31, 2016, turnover reached £26.8m, with pre-tax profits rising from £3m to £3.7m.

A report by the directors said: “2016 proved to be another good trading year for the care homes with occupancy levels higher than anticipated. This year fees increase agreed with local authority which resulted in increased turnover.

The group’s hotels division, which also includes the Great Victoria Hotel in Bradford, brought in £10.3m, up from £7.6m.

“The improvement in turnover and maintenance of profits before tax is due to ongoing improvements undertaken by the director and company management.”

Family-run Gainford Care Homes, which also runs Japanese restaurant and bar Aveika and Bar Livello in Newcastle, said much of the growth came from high occupancy and increased fees at its 13 care homes. In September 2016, the NorthEast group purchased The County Hotel in Newcastle in a £10m deal from Mercure.

The hotel is then expected to relaunch in late 2017 with new bars, restaurants and additional bedrooms.

The firm, which now employs more than 2,000 across all of it operations, also confirmed it will revisit plans to turnover nearby Grainger House into a 50-bedroom value hotel next year, adding: “These plans are currently on hold whilst work is ongoing at other sites and it is expected that this will be revisited in early 2018.

Hotelier & Hospitality Design

Hilton London Bankside has launched its very own fleet of bamboo bicycles handmade by the staff at the hotel.

North East luxury hospitality group Gainford Care Homes is celebrating after its year of expansion saw profits jump 29% to £2.8m, less than a year after it snapped up Newcastle’s County Hotel in a multimillion pound deal.

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Industry News

Atkinson & Kirby Creates A Great Reception For Customers At The Abode Hotel Manchester

Leading flooring manufacturer Atkinson & Kirby has helped to add character and style to the reception area of the Abode Hotel Manchester as part of its most recent refurbishments. The Abode Manchester is a luxury hotel situated in the thriving Manchester city centre, being housed in a 19th century textile factory, adding to the unique essence of its environment. The hotel has recently undergone a number of improvements to both the reception and restaurant areas to continue to enhance the hotel’s facilities, with one of the more notable changes being the addition of new flooring. Shone Building Ltd, the contractor for the project, supplied the Renaissance range in the shade Marlborough to enhance the sense of luxury and reflect the Abode Hotel’s distinctive style, which focuses on both quality and comfort at the core.

Hotelier & Hospitality Design

With the high level of footfall the Abode Hotel receives on a daily basis, the inclusion of a durable, long- lasting and eye-catching flooring was a much needed addition to the entrance area.

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Nikki McDougall, Sales Manager for the Abode Hotel Manchester said: “We are thrilled with the completed look and feel of our reception and restaurant areas. The Atkinson & Kirby flooring supplied for the reception space has been a great addition and helped to add to the sense of luxury and quality that we are focused on achieving.” Jennifer Bateman, Marketing Executive for Atkinson & Kirby said: “The Renaissance flooring supplied for the Abode Hotel Manchester refurbishment has added a stylish feel to the entrance space, and will be a noticeable addition for guests entering the hotel. Being an engineered product, this particular range will also offer excellent performance for years to come in this busy hotel setting.”

IHG to open a Hotel Indigo in Leicester Square The 95-room Hotel Indigo London – One Leicester Square will welcome its first guests by the end of the year. The property will be fourth boutique Hotel Indigo in London and the 11th in the UK. The hotel will operate under a franchise agreement with Criterion Capital and will be the operator’s first venture with IHG. It will feature a rooftop bar and restaurant with the overall design influenced by the existing property’s art deco style. Guests will also have access to a gym and meeting spaces. IHG UK and Ireland development associate vice president Andrew Shaw said: “London is a core driver of demand within the UK. The increase in international inbound travel to London is driving a need for new hotels

and giving us the opportunity to grow our portfolio. Hotel Indigo London - One Leicester Square will be a valuable addition to the brand, in a globally recognised London location. We are looking forward to working on the hotel with Criterion Capital.” Criterion Capital head of hotels Michael North added: “It was important for us to partner with an operator that could offer us such a strong brand, and Leicester Square has its own personality and neighbourhood story, which is why Hotel Indigo is the perfect fit for the area. This is a significant strategic investment for Criterion Capital. We have a series of hotels scheduled to open in rapid succession across Prime Central London.” There are 21 Hotel Indigos in Europe and 18 in the pipeline including sites in Dundee due to open next summer plus two in Manchester in 2018 and in early 2019.


Industry News

mother arrives from Copenhagen this Summer at

London’s iconic Battersea Power Station mother is excited to be opening their first restaurant outside of Denmark this July 20th, and intrue mother style they’ll be bringing together ‘no nonsense’, rustic Italian food expressed with the simplicity Scandinavians love. Located at the first railway arch at Circus West Village, the restaurant will be set over 470m² and will feature an open front, perfect for summer dining. With a strong belief that everyone should have the right to enjoy fresh and organic produce, mother’s mission is to democratise good quality food and wine. Born in the meatpacking district of Copenhagen in 2010, mother has since grown immensely popular both locally as well as outside of the Danish borders for its trademark sourdough pizzas made with seawater and baked in a wood-fired oven and general approachable, quality food imported directly from Italy and local producers. If they can, they make it themselves. The wood fired oven sits at the heart of mother providing everything from the daily bread, sourdough pizzas, roasted fish, meat, vegetables and warmth. mother’s ‘back to nature’ philosophy led owners David Biffani and Nick Pound to create their trademark mother dough. Made from sourdough and purified seawater, this results in a concoction of complex flavours, but also a pizza which is very light and healthier than most. The purified seawater is a traditional technique used in place of salt and water and contains less sodium so more minerals are delivered to the body.

It’s all part of mothers obsession to use primary quality ingredients that are good for you. A brunch is served every weekend where you will find the counters filled with a generous selection of dishes including pasta salads, cold meats, cheeses, freshly wood fired pizzas as well as the breakfast classics such as, eggs, home-made pastries, granola and bread. Everything is prepared and cooked in front of you, and you can take as much as you want.

Aberdeen hospital boutique hotel project seeks new operator Work on the hospital, which closed its doors in April this year, was scheduled to begin in June, with four A-listed buildings at Woolmanhill due to be converted into a 52-bedroom boutique hotel, along with 40 homes. The project is being headed up by CAF Properties, owned by developer Charlie Ferrari. Now signs advertising a ‘landmark hotel development opportunity’ have been placed

around the site, indicating that the developer is still on the hunt for a firm to take it on. The original hospital building on the site was begun in 1740, designed by William Christall. But Aberdeen’s most famous architectural son, Archibald Simpson, designed the Simpson Pavilion in 1833. The new project is one of many planned for Aberdeen over the coming years, with a Sandman Signature hotel being constructed in the former Robert Gordon University School of computing in St Andrew Street and the creation of a new Marriott planned for the Marischal Square development.

Hotelier & Hospitality Design

A hospital in Aberdeen that is set to be transformed into a boutique hotel is now seeking an operator for the new venture.

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Hotelier & Hospitality Design 12

Introducing Sky

A new way for hotels to de HD content to


Sky unveils Sky Select - a new way for hoteliers to give their guests stunning HD entertainment in every room. Powered by the Sky Bright Box, a sophisticated method to deliver HD quality content to multiple TVs in a hotel from a centralised location. It completes Sky’s HD portfolio, bringing quality, choice and flexibility for hotels in room and in bar.

• The first and only centralised distribution system available in the UK that allows hoteliers to tailor a selection of Sky HD channels to distribute in HD across their hotel. • Ideally suited to hotels with more than 50 rooms, giving hoteliers the flexibility of changing their channels without any additional hardware or installation costs. • Offers a welcome channel, seamlessly integrating into the on-screen guide for a better guest experience.

Select

eliver stunning o their guests

Whether it’s the drama of the Premier League on Sky Sports, a highly-anticipated US series like Game of Thrones on Sky Atlantic, or box-office hits like Rogue One: A Star Wars Story on Sky Cinema, Sky Select gives hoteliers an unrivalled choice of Sky’s HD channels for all of their hotel rooms while also incorporating their guests’ favourite Freeview and foreign channels. In addition, hoteliers have the flexibility to easily swap existing channels or add more at any time. The Sky Bright Box has been designed as a dedicated commercial solution to enhance the TV entertainment experience hotels offer their guests. With an

integrated installation, hoteliers can incorporate a tailored welcome channel to greet their guests, alongside Sky’s familiar EPG with channel synopsis information for an outstanding guest experience. Compatible with both coaxial and IP network cabling and offering 24/7 remote monitoring, the Sky Bright Box delivers the flexibility to suit the needs of every hotel. Damian Saunders, Strategy & Commercial Director at Sky Business, comments: “With guests demanding and expecting more from their in-room TV viewing, it is important for hoteliers to offer an entertainment experience that matches what their guests enjoy in their own homes. Sky Select provides the opportunity for hotels to exceed guests’ expectations, by delivering a breadth of unmissable content in stunning high definition, with the flexibility to suit their business needs”. “At Sky we are committed to helping hotels create the best possible experiences for their guests with innovative new solutions and services, and Sky Select is one more way for them to do that”. To find out more contact the Sky hotels team on hotels@sky.uk

Hotelier & Hospitality Design

The new service, Sky Select is:

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Design & Refit

Peppermill interiors FAMILY-RUN FURNITURE SUPPLIER PEPPERMILL INTERIORS HAS LAUNCHED A RANGE OF NEW PRODUCTS THIS YEAR – PERFECT FOR VENUE OWNERS THINKING ABOUT REMODELLING IN TIME FOR CHRISTMAS

Peppermill Interiors has over two decades of experience. Originally established as Peppermill Antiques, the company has changed its focus in recent years – moving away from antiques – and has recently undergone a rebrand. Now, the more aptly-named Peppermill Interiors is a go-to place for contemporary furniture and unique vintage pieces, selling a huge range of products to both domestic and commercial clients all over the world.

Hotelier & Hospitality Design

Peppermill supplies furniture to several high-profile customers, with Starbucks, Marriott Hotels, Nando’s and Harrods being among its list of clients. As well as chains and big-name companies, Peppermill also supplies furniture to a huge number of independent hotels, bars and pubs, and countless domestic clients, who return time and time again.

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The company has been at its new premises in Staffordshire for over a year now, and the larger space has allowed Peppermill to suitably showcase its ever-expanding range of products. However, it is still a work in progress according to Managing Director Scott Humphreys: “We’ve still got a lot of exciting ideas to put into practice in our showroom. We’ve recently built room sets, which will hopefully help our clients to envisage how our furniture can fit into their interiors, and we’re always thinking of fresh new ways to exhibit our stock and keep people engaged.” 2017 has already been an exceptionally busy year for the company, as it has seen over 50 new product launches in the first half of the year alone. The new lines include a fresh selection of bar stools, dining tables and armchairs, as well as brand-new ventures for Peppermill, including a new collection of leather sofas and a fantastic range of outdoor furniture.

Scott says: “Outdoor furniture is something we haven’t really stocked much of in the past, except for a few galvanised tables and chairs here and there so we’re really pleased to have launched this collection. We’ve also introduced some fantastic new cafe chairs and small restaurant tables, which are perfect for bars, restaurants and coffee shops who are thinking about remodelling in time for the Christmas rush.” A large on-site warehouse allows most reproduction items to be kept in stock in large quantities, which ensures a quick turnaround and creates shorter lead times for customers – something the company takes great pride in. You can see the full collection of new, vintage and bespoke furniture across two floors at Peppermill Interiors’ large showroom in Burntwood, Staffordshire. The showroom is open to the public six days a week: Monday-Friday 9am-5.30pm and Saturday 10am-5pm. See the latest arrivals at www.peppermillinteriors.com or subscribe to the mailing list for news and updates.


Design & Refit

Bette Chosen to Provide Baths at the Iconic Principal Edinburgh, George Street Glazed steel bathroom specialist, Bette, was chosen to supply its high quality baths as part of the multi-million pound refurbishment of the iconic Principal Edinburgh Hotel.

bathing, while the steep sides at the foot end mean the BetteSelect is also ideally suited to being used as a shower/bath, with lots of standing room. It is available in four sizes, and offers flexibility on the positon of the overflow outlet.

Hotelier & Hospitality Design

The luxury hotel, which occupies a heritage building on the famous George Street, in the heart of Edinburgh, and is formed from five, listed Georgian townhouses, has undergone a complete refurbishment. The design work was undertaken by award-winning interior architects and designers, Goddard Littlefair, who chose BetteSelect baths for the guest bathrooms.

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Made of glazed steel, and with a thirty year warranty, the BetteSelect bath offers timeless, contemporary styling. It has a generous lying area, ergonomic back profile and gently shaped neck area, which makes it ideal for relaxed

Comments David Lee Hood, Associate Architect at Goddard Littlefair: “With a stellar reputation in the industry, Goddard Littlefair was not only happy to specify Bette but very pleased by the quality of the products, as always.” Comments Bette UK Country Manager, Samantha Wake: “We are delighted that Bette was chosen to supply baths for a building in which the quality of the finishes is so important. Our awardwinning glazed steel baths, shower floors and washbasins have a 30 year warranty and are all finished in our BetteGlaze enamel, which is extremely smooth, durable and easy to clean. This makes our products an excellent choice for hotels, where durability and ease of cleaning are so important, as well as for those looking for quality products for individual homes. Our

glazed steel baths, shower floors and washbasins also have wonderful light reflecting qualities and are available in a huge range of colours. “We pride ourselves on our extensive range of styles and sizes, including bespoke sizing, and have many features which can be of enormous benefit to hotels, such as our BetteUpstand, which means no silicone is required where the product meets the wall tiles. Other important options for hotels include our barely visible anti-slip surface, soundproofing and easy installation systems. “Sustainability is central to our approach and this is confirmed by an Environmental Product Declaration (EPD) which complies with ISO 14025 and EN15804.” For more information on Bette glazed steel bathroom products see www.bette.co.uk or telephone 0844 800 0547.


CREATE A DINING EXPERIENCE THAT SATISFIES THE SENSES Integrating Autex Interior Acoustics into restaurant design creates harmony between form and function For free reverberation calculations and sound advice for redefining your environment visit our website www.autexacoustics.co.uk


LSA International at your service

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rom serving jugs and grand champagne flutes or balloon glasses and understated tumblers – the spring/ summer 2017 collection from LSA International has everything you need for your hotel bar or restaurant. The spirit of choice this summer is gin and LSA International’s GIN Collection boasts five varieties of glasses defined by their weighty bases and subtly flared stems. Every item in the collection is mouthblown and shaped by skilled artisans to enhance the delicate aroma of the spirit’s botanicals.

Offering elegant textured glass, the AURELIA collection is perfect for celebrations and is an elegant addition to any cocktail party. The fine lines and delicate feel of the AURELIA collection are accentuated by long, slender stems and the versatility of the glassware means the Balloon glass is suitable for not only wine but also gin and a range of other drinks too.

Hotelier & Hospitality Design

In contrast to the delicate AURELIA Collection, the WINE Collection offers a more timeless look of carafes and coasters as well as red, white, rose and prosecco glasses. The comprehensive collection of classically designed glass meets all your needs for both serving and enjoying wine. The elegant tall-stemmed balloon red and white wine glasses are fit for centre stage, complimenting the impressively tall, slender champagne and prosecco flutes. The distinctive silhouette of the pieces offer modern-day elegance and the set is completed by the Carafe & Oak Coaster set – the wooden holders are designed to hold its corresponding handmade carafe, or alternatively, a bottle of wine.

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ELEMENTI THE ART OF FIRE

SUPPLIERS OF OUTDOOR HEATING SOLUTIONS

Our unique range of gas fire pits and fire bowls are designed to increase your enjoyment of your outdoor spaces and lengthen the time for which you can comfortably occupy your garden, patio or balcony. Elementi gas patio heaters and garden fires are available in a wide choice of finishes and

colours, in either natural or ECO stone to suit the space they are to occupy. Specially designed fire beds and gas fittings are manufactured in an attractive stainless steel for durability and then fitted to the appropriate fire pit, fire bowl or fire table to complete a unique ‘outside fire’ with a sophisticated

or rustic appearance, as required. Operation of all these attractive and practical, outdoor gas fires is very simple and they are extremely easy to light. Installation requires no specialist skills being restricted to connecting the gas bottle to the and placing the ceramic firewood or alternative media.

www.elementifires.co.uk • 01869 22 00 50 • sales@elementifires.co.uk


Hotelier & Hospitality Design

Is the KP of the Year

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working in YOUR kitchen?

The 2017 KP of the Year Awards have been launched and the search is on for the best kitchen porter in the land. The awards are the brainchild of Winterhalter, the market leader in commercial warewashers. Managing director Stephen Kinkead is encouraging entrants from all sectors of the industry. “In previous years we’ve had entries from schools, stadia and snack bars, pubs and prisons, hotels and hospitals, restaurants and residential homes, barracks and banquet caterers… even the Houses of Parliament,” he says. “Everyone’s a winner, as every entrant receives a presentation tin containing a special KP apron.” The prize fund is valued at over £10,000. The winner receives £1,000 in cash, plus a celebratory meal with friends, there are cash prizes for the runners up, and the winner’s establishment gets a Winterhalter machine. “We’ve tried to make the prizes really top notch, to reflect the importance we place on the competition,” says Stephen. “What’s really important is the chance to celebrate the enormous contribution KPs make to the catering industry. “KPs do often get overlooked, which is both sad and mad. Ask any chef and they’ll tell you just how important they are!” Tom Aikens is one chef who agrees. When asked to imagine a day without a KP he responded, “Hell on earth!” He added: “I think the idea of a KP of the Year competition is a great one. They really are the life and soul of a restaurant.” To nominate your KP for the awards, visit www.kpoftheyear.com


Grahame Gardner: Setting the style for the hospitality market From sleek, fashion-led designs to everyday staples, the Leicesterbased organisation is the official UK supplier for Noel Asmar, offering a variety of workwear collections to suit all areas of the hospitality industry. Gemma Puffer, head of marketing at Grahame Gardner, said: “We’re thrilled to present the UK hospitality market with our exclusive range of workwear, ideal for hotels, spas, restaurants and other establishments in the hospitality sector, seeking to create a professional identity for staff across all areas of the business. “With our long history of providing uniforms, we ensure every item we offer our customers is made to the highest quality and offers both style and comfort – something that’s vital not only for the wearer, but crucial in a service led industry, when it comes to making a great first impression on the customer.” From jackets and tunics to trousers, capri pants, blouses and skirts, Grahame Gardner’s range of hospitality workwear caters for men, women and unisex. A wide range of style, colours, fabrics and sizes are available throughout the collections. And as well as looking stylish and fitting well, each garment is designed to work hard, too, with fade-resistant and shrink-proof materials ensuring uniforms are easy to care for and will stand the test of time.

Grahame Gardner can also customise uniforms and copy virtually any design or logo directly onto garments through state-of-the-art printing techniques, embroidery and monogramming. Gemma added: “At Grahame Gardner we’re proud to have built a reputation for delivering workwear that combines luxury and style with substance. “We understand the wants and needs of the hospitality sector – it’s a tremendously busy industry and no day is ever the same. Therefore, we understand workwear needs to be up to the job, too. “Our garments look good and give a professional, polished appearance, while working hard for the wearer, using the latest fabric technologies and techniques to ensure quality and comfort throughout.” Founded in 1907, Grahame Gardner Ltd has more than a century of expertise within the workwear industry, designing and manufacturing innovative garments for a wide variety of sectors from hospitality to healthcare. For further information about Grahame Gardner and its workwear collections, visit: www.grahamegardner.co.uk sales@grahamegardner.co.uk 0116 255 6326

Hotelier & Hospitality Design

Grahame Gardner, leading uniform supplier to the UK hospitality industry, has unveiled its latest range of sophisticated workwear in partnership with the internationally renowned brand, Noel Asmar.

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Hotel Supplies

Groupe GM introduces a refined model of its amenity line Azzaro Groupe GM, a leading international player in the guest amenity sector, will be offering luxurious and rejuvenated amenities as part of their Azzaro line.

A

zzaro collection’s new packaging, which has been designed to complement the bathrooms of the most prestigious establishments as of July 2017, is intended to be pure and classy.

Since its creation in 1967 by the Italian-French fashion designer Loris Azzaro, the prestigious Azzaro brand has always been synonymous with timeless elegance and luxurious simplicity. Completely redesigned to complement Azzaro’s new retail branding, the collection still features one of its signature fragrances, the Chrome scent. In line with the Azzaro Spirit, Groupe GM dares to evolve. With hints of bergamot, transparent musk and mate, Chrome has a fresh scent that is perfect for any man or any woman.

Hotelier & Hospitality Design

“We are very excited to renew our long-term partnership with Azzaro, and to offer this new and unique range to our clients.

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Guests will treat themselves with the exceptional quality that Azzaro promises to deliver.” says Laurent Marchand, President of Groupe GM. “Inspired by the elegant and hedonistic Mediterranean lifestyle, this collection exudes freshness, strength and the serenity of the sea. The redesigned packaging takes the Azzaro line to new heights.” Created in the Azzaro laboratories, the products contain the safest ingredients and meet all international cosmetic standards. The line will include a wide variety of products of the best quality such as shampoo, conditioner, shower gel and body lotion in sleek new 45ml bottles with flip top caps – a larger capacity for guests to enjoy. The bar soap has also taken a different shape, with exclusive engraving and new packaging sizes of 30g and 50g. The line also features a 300ml liquid soap and all over shampoo which dispenses from a newly updated Eco pump design. Discover all the brands offered by Groupe GM at: www.groupegm.com – or alternatively contact your local distributor. For the US, contact the TY GROUP on + 1 305 805 8085 or visit their website: www.t-ygroup.com . For the UK Distributor, please contact ASLOTEL on +44 1372 362 533 or visit their website: www.aslotel.co.uk


Electronic Hotel Door Locks for ease of use and increased security.

“The service received from TSS has been fantastic. From the initial enquiry, to meeting and discussing our requirements and what TSS can offer, to full install and training, everything has been easy... “I wouldn’t have any hesitation to use TSS again - highly recommended” - Shoina Henderson, Sudbury House Hotel

“We had a new door lock system installed on all 58 hotel room doors at The Wiltshire early this year... “The service delivered to us has been fantastic... “I have absolutely no hesitation in recommending TSS to any potential customer.” - Ciné Dunkley, Hotel General Manager, Wiltshire Hotel

www.tss-locks.co.uk

0844 99 33 253


Hotel Supplies

Don’t have an on-site laundry for towels but still want to make savings? Hartdean Ltd produce and market the world famous EcoKnit snag free, quick drying, long life towel and here’s how you don’t need to have an on site laundry in order to get some benefits. EcoKnit Towels and Robes have proven 40% savings in energy consumption and 15% water in every laundry cycle, this allows laundries to make substantial savings. In fact the savings will pay for the cost of the product, and you will recover the budget spent on towels, that in itself is truly unique in the world of terry towels.

the loops will not pull as they do in traditional towels. You can pull the loops to test and even brush the towel with an industrial wire brush!

When traditional towels need replacing, our EcoKnit towels last 2 to 3 times more. A longer life means reduced replacement cost, a single EcoKnit towel is equivalent to 2 Ask your current linen supplier to take on traditional towels in usage terms. EcoKnit towels. The product wont sang and reduced wastage means longer linen life for you. A more presentable product in your bath room, is better for you, not your laundry. These days its common for the hotel to purchase the linen and give it to the laundry to look after, it’s a win-win situation. EcoKnit works with a number of laundries up and down the country and all you need to do is ask if they can supply, if not come through to Hartdean direct and we can discuss what we can offer to accommodate your requirements.

Green is good for business especially in the hospitality market. Reducing your energy means reducing your Carbon emissions this leads to greater corporate social responsibility Lowering your energy consumption would reduce our dependence on nonrenewable resources. Reducing your water consumption would save on precious resources

Hotelier & Hospitality Design

Not possible with EcoKnit Towels

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How does EcoKnit Help? When traditional towels need replacing, our EcoKnit towels last 2 to 3 times more. A longer life means reduced replacement EcoKnit towels are fast drying, it cost, a single EcoKnit towel is equivalent means you are now encouraging guests to use their towels twice to 2 traditional towels in usage terms. before sending them to the laundry. Our construction gives extra strength Guests have a dry towel between and durability and the product cannot uses and the hotel saves on fall to pieces, hems will not Fray and laundering time and further costs.

Reducing water needs means reducing the amount of detergents in the wash saving on excessive use of chemicals 2 to 3 times longer product life eases pressure on landfill sites We provide free of charge Green Eco Friendly A frame cards to show your guests you are doing your part in reducing CO2 emissions. EcoKnit is available in a variety of weights for the Hotel Industry, with plain and Mosaic design robes to compliment your hotel. We also supply the Spa industry and have a selection of products.


Beautiful Things Don't Need Attention

The Scarlet Hotel

the World Of Hospitality

Seems we have not succeeded ...

(Recently Completed) Okada Manila

(Recently Completed) Grand Hyatt Manila

EcoKnitÂŽ snag free quick drying towels are the most technically advanced energy efficient terry towels in the world, they are guaranteed to save you money. Use 40% less energy

Less Carbon Emissions

Use 15% less Water

Brand Your Business GREEN

Snag Resistant

Perfect for Hospitality

Use Less Detergents

Perfect for Spa's

tele: 01908-642615 email: enquiries@hartdean.com web: www.hartdean.com web: www.ecoknit.co.uk

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POS TERMINALS – TOUCH WITHOUT COMPROMISE Sam4s world leaders’ in ECR/POS technology, aim to make the most flexible, innovative and reliable EPOS products of all time. The Sam4s team have over 30 years’ experience in the market and now produce the most sophisticated and diverse products to the world-wide market, extensively used in over 60 countries.

of kitchen order wall board monitors. The combination of the SAM4S POS terminals and Samtouch Point Of Service software solution is the best solution suited to your business. •

Sam4s are committed to developing intuitive models that provide innovation and solutions to meet the demands of fast moving markets. Sam4s branding was established in 2003, prior to that and since 1983 they were a division of Samsung Electronics ECR, which was taken over by SHC in 2001, launching the Sam4s brand in 2003. Sam4s are specialists in the development of ECR and Epos terminals, receipt printers, Android POS and various peripherals, with very strong presence in the home market South Korea. The very latest in the POS line up from Sam4s are the Titan-S Series terminals which are stylish and perform to meet the needs of the most demanding hospitality environments. Titan-S range features the latest PCT touchscreen technology and IP rated water resistant front touch panels as well as Intel Celeron Dual or Quad core processors with SSD drives as standard.

Hotelier & Hospitality Design

YCR Distribution the sole UK and Ireland distributor of Sam4s products, have developed Samtouch Epos software exclusively to work on Sam4s POS touch screens. Samtouch is a leading edge point of service platform which is “easy to use”, reliable & a cost effective solution providing you with the management tools & information to allow you to operate & expand your business on your terms.

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Samtouch utilises the latest technologies of your SAM4S Point of Sale terminal to display eye catching & easy to operate touchscreen graphics at lightning speed. Integrated Bar & Table management features help your venue become a more streamlined more efficient operation that has proven to increase customer satisfaction and guest experience. Whether you requirements are for a single POS terminal or multiple terminals combined with kitchen order printers

Reliability - We understand that your Epos system is a fundamental part of your business. From planning to design & execution of our software, minimising system critical down-time has always been our key aim. Value - Creating real value is integral to what we do. We believe our EPOS solution provides great value from money

Intelligence - We seek intelligence in our technologies. That’s why we utilise the latest development platforms from Microsoft, this promotes innovation.

Flexibility - We understand that each business has unique requirements. That’s why we have developed many features to ensure our system is as flexible as possible

We understand that each business has unique requirements, that’s why Samtouch is developed with many features unique to the hospitality sector.

Payment Sense EFT Payment Sense “Pay at table” solution fully integrates with Samtouch allowing the waiting staff to view the Table/check on the EFT terminal and issue a detailed receipt to the customer for immediate payment. Payment Sense are one of the largest EFT solution provider’s so you can be assured of quick setup and the best rates possible. Resdiary Booking Solution. One of the leading specialists in the field of on-line & off-line room and table booking solutions. Samtouch integrates seamlessly with Resdiary porting customer information into Samtouch as the customer arrives at your venue. Mainstay & Resident Pro Both solutions independently designed for hotel reservations and front desk billing. Samtouch integration validates customers before passing bar & restaurant charges back to the front desk Samtouch Office Cloud-Based back office solution designed to work with Sam4s and Samtouch software. Real time sales data at your fingertips whilst you are on the move, plus much more For more information on Sam4s products or Samtouch software or to book a no obligation demonstration, please contact YCR Distribution Limited. Tel: 01924 438238. eMail: sales@ycr.co.uk


54% of contract caterers want tech to solve their biggest headache – food waste!

Omnico Group has the solution to this. More than half of all of contract caterers (54%) want technology to give them more accurate predictions of food and footfall so they can solve their number one problem – food waste. In an exclusive survey commissioned by Omnico, the Point-of-Sale and customer engagement software provider, which covered the attitudes to technology of 153 senior figures in contract catering and food services, 53% said reducing food waste is their biggest challenge. 52% believe that being able to predict the numbers of those wanting to eat and the quantities of food required will be a major leap forward in operational efficiency and well over half (58%) believe using technology to reduce waiting times in queues will improve footfall. The results show that the industry knows technology can address the major challenges of food waste and queuing, which cost everyone time and money.

There is certainly a need to give customers a more all-encompassing, technology-based experience that extends beyond the canteen or dining room doors and works without hiccups or snags regardless of which touchpoint is used. The food service business just needs to be smarter about using technology to unify customer experiences seamlessly across multiple touchpoints. And Omnico has the solution.

Hotelier & Hospitality Design

There is clear demand for a more complete approach that encompasses loyalty, ordering, payment and promotions, as those in the food services industry see that this is the route to significant bottom line benefits.

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Omnico solutions make it easy for caterers to improve footfall into canteens, manage their POS and deploy mobilePOS, minimise food waste, access actionable analytics, improve the customer experience and personalise

loyalty programmes. The cloud-based solution allows different parts of the catering environment to speak to a single transaction and engagement engine. It also plugs into a variety of Kitchen Management and Restaurant systems seamlessly, removing the need to rip and replace. Omnico Commerce solutions enable caterers to: • Transact consistently whichever channel your customer chooses • Predict and reduce wastage and say ‘yes’ to your customers • Deliver personalised promotions, entitlement packages and loyalty programs

48% of respondents in the survey said they want to use technology to offer personalised discounts based on what the customer has previously bought, with 41% wanting to offer a loyalty programme through a mobile app. More than a third (38%) want technology to give them a unified system connecting bookings and till points, while 33% think advance-booking systems for customers will allow demand to be more accurately predicted. 40% said advance-ordering will improve footfall. Nearly half (48%) said queues will diminish and efficiency will rocket if they can offer customers the ability to pay using a mobile app, a kiosk, or a tablet device.

For more information on Omnico’s solutions, please visit our website www.omnicogroup.com, or contact one of our team to request a demo via enquiries@omnicogroup.com.


How clean is your establishment? Rapid cleaning verification Residue left behind after cleaning can quickly lead to guest illness or even worse EnSURE™ monitoring system and easy-to-use swab tests detect adenosine triphosphate (ATP), the energy molecule of all living organisms, including germs and bacteria. Visual assessment of cleanliness is subjective and only detect gross lapses in procedure. Hygiena’s ATP Cleaning Verification system verifies catering and housekeeping staff are cleaning to the highest standards to ensure a clean and healthy environment.

Suggested ATP test locations: • Doorknobs • Bedside tables • Headboard • Remote control • Phone • Kitchen surfaces • Catering areas

• Bathroom light switch • Sink • Toilet seat • Toilet handle • Shower head • Pools

For a FREE demo call +44 (0)1923 818821 contactus@hygiena.com @HygienaInt

Hotelier & Hospitality Design

In the hospitality industry, environmental cleanliness is critical for guest perceptions of quality. ATP surface tests help to ensure surfaces are hygienically clean, guaranteeing a truly clean environment for guests. UltraSnap surface tests are affordable, easy to use, and provide instant results for housekeeping performance assessment.

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Self Ordering Kiosks – Fun, efficient, ordering innovation Technology is changing the way people live and work, it seems that everything you would need is one touch away. We have smartphones, tablets, kiosks, and much more. What a touchy era to live in – get it? Touchy.

T

o say that technology is changing rapidly is an understatement and this is just the beginning. Smart homes, self parking cars, virtual reality are just some of the astonishing new life enhancements that will make our life easier, allowing us to do more, with less. Oh, and then there’s Elon Musk’s plan of colonizing Mars.

But let’s look closer to home a bit, and see what technology does for us in our daily lives. You probably consider them part of your daily routine by now, but self-service kiosks were quite a big leap of faith for companies to invest into. Today we’re using them in train stations, banks, airports, and even when checking in to a hotel. We all know how a fast and easy service can be offered through such piece of technology, so why not adapt it to our food industry? Why not serve customers faster, while reducing costs? Mainly because the costs of developing such solutions are prohibitive for all but the largest restaurant chains. Let’s take into consideration McDonald’s case.

Hotelier & Hospitality Design

Their project of creating a new customer service environment was launched 13 years ago, when they noticed this self service trend, and saw a huge opportunity. They are now able to deliver a casual dine experience with the speed and efficiency of a fast food restaurant. By introducing this type of service McDonald’s customers

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can now take time to browse and fully customize an order, pre-pay by card and relax at a table until their order is delivered. This new evolution in service was quickly followed by Wendy’s, KFC, Panera Bread and Subway. Others will join their ranks soon. As kiosks are being deployed throughout the major chains in Europe, all restaurant managers will be soon forced to consider the role of technology in their ordering, payments, service and overall customer experience if they want to remain competitive. As the massive fast food customer base gets accustomed to this new style it is reasonable to assume that some elements of the new service will start to be expected as the new standard, even when eating at traditional table service venues. Technology is changing many traditional industries these days. The hospitality sector has become very digital in bookings and online ordering however the in-venue restaurant experience has not changed much in decades. Restaurant business owners are beginning to feel pressured to do something, however they do not have the time or resources of a multi million dollar company to invest into creating complex technological systems. They would ideally like a seamless service solution, that can be used out of the box, so that they can keep their focus on running their business and serving their customers. Fortunately the hospitality tech market has some relatively new specialist providers that are able to offer much of this, at prices tailored to usage and size of the business. One such provider is NextMenu. They launched in 2016 at Restaurant Tech Live, with an innovative tablet menu system and have since expanded to offer self-service kiosks fully integrated with card payment acceptance. The kiosks can be fully branded, hardware and software wise. They are also working on a standardized model that will be cost effective for any venue. NextMenu kiosks offer a full service solution, meaning that there is no hardware or software fiddling for the restaurant owner. If you missed them at the Retail Business Technology Expo, fear not, they’re returning to Restaurant Tech Live as the show’s gold partner, so be sure to look them up!


PREMIUM SELF-SERVICE KIOSKS for restaurants, hotels and bars.

DROP IN. PLUG IN. GO. FAST. RELIABLE. ALWAYS ON. sales@NextMenu.com www.NextMenu.com

Can you afford to stay behind?

@NextMenu


26 & 27

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Hotels grab their slice of booking action with PMS By Luis De Souza, CEO of NFS Technology Group

S

It’s amazing but true that 35m people in the UK now have a smartphone – and one in every six adults looks at their phone over 50 times each day.

o who can be surprised that online booking has become a modern-day phenomenon? More than 50% of hotel bookings are now being made that way.

Hotelier & Hospitality Design

And as we continue to organise more and more of our lives through handheld devices, that trend is sure to strengthen.

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With the arrival of the generation known as Millennials – people born after 1980 – into the hotel market, online booking will receive a further push. These young people grew up with technology, and in a recent survey said they selected their hotels using Hotels. com, Expedia or Booking.com. They referred to these sites as web-booking, rather than thinking of them as online travel agents (OTAs).

Above all, they told the survey they valued the ease of making their travel arrangements on the web. So where does that leave you if your hotel has no access to online booking? More than a touch high and dry – with conditions likely to get even drier as telephone bookings slow. If your hotel hasn’t already embraced web-bookings, it’s time you did – and luckily, good up-todate hotel property management (PMS) systems can provide the solution. For example, roomMaster hotel management software from NFS Technology is among the most popular systems on the market, used by more than 6,000 hotels around the world.

roomMaster offers many benefits that can smooth aspects of hotel operation, ranging from running the front desk to housekeeping to procurement and labour. But one of its most popular features is its ability to provide a direct connection to online travel agents such as booking.com and Expedia via seamless integration with leading channel management services so you can offer bookings 24/7, 365 days a year. Through this seamless interface, the PMS automatically pushes out room availability and imports reservations. Importantly, it also enables you to keep your rates and inventory synchronised across all the online travel agents.


That means staff can spend their valuable time engaging more with your customers, making sure they have a delightful experience that will bring them back time and time again.

the online technology

their Sage accounting system. General Manager Colin Stone says Mansley initially implemented roomMaster PMS to manage apartments in Mayfair and Kensington, along with an interface Sage accounting system.

Importantly, roomMaster PMS also promotes hotels with the ability to encourage further bookings without commission.

“We used the system for a year or so and then moved our Edinburgh Serviced Apartments onto the system and introduced a channel manager that linked both to roomMaster and into our aggregator site in Singapore,” he said.

It does this by capturing your guests’ email addresses and automatically emailing them promotional offers and deals that encourage them to book directly through your own website on repeat visits – and as the booking does not come through an online travel agent, you pay no commission.

Implementing the system group wide led to standardised reporting and increased efficiencies in their business processes – as all bookings that came via their own website, online travel agents and their own aggregator site were instantly integrated in the system.

Mansley Serviced Apartments, which own and operate properties in London, Edinburgh and Inverness, uses a roomMaster PMS.

“The property management system was set up to maximise the yield per apartment and this has resulted in higher ADRs,” said Colin.

Mansley offer a portfolio of 74 different apartments ranging from studios to four bedroom apartments. Under the brand Serviced Apartments Worldwide, based in Singapore, the group acts as an aggregator to the wholesale travel industry. It employs the latest technology in the sector to deliver up to date pricing and availability for over 500 serviced apartment blocks worldwide with particular emphasis on Europe, Asia and the USA. Mansley Serviced Apartments wanted to implement a system that could manage all their properties as well as connect the database to both channel management/online bookings and their own aggregator site (SAW). The financials from their system also needed to update

Not surprisingly, at NFS we are seeing increasing interest in property management software and its effortless channel management and GDS integration – and we’re convinced the market will continue to grow. Globally, revenue in the hotel industry is predicted to reach $550 billion dollars this year We believe the successful hotels and groups that grab their slice of that money will be those that – like Mansley Serviced Apartments – recognise that easy online booking and a personalised service are as important to today’s travellers as wellappointed rooms. * To find out more about roomMaster hotel management software from NFS, visit www.nfs-hospitality.com or call 0800 731 8451.

Hotelier & Hospitality Design

Using a PMS saves a hotel’s staff a huge amount of time, because manual data entry is not required when bookings are made, and in addition all billing is automated.

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Build’ your own touch screen entertainment system…

Mediatheme’s SOLO+ available in low-cost modular format The UK’s No 1 touch entertainment system, The Entertainer, which features an all new, user friendly interface and split room ‘zoning’ capabilities supplied as standard, is also available with a low-cost, modular approach option. Mediatheme’s Operations Manager Murray Rorison explained: “The Entertainer has been designed to help drive footfall, increase dwell time and maximize customer spend in a wide range of venues including pubs, clubs, hotels,and event venues. “It’s a powerful and effective business tool that provides licensees with an endless flow of fun, events, and great entertainment for their customers. The standard Entertainer is crammed with music, videos, karaoke, bingo, race nights, quizzes, games and advertising features. The ability to be able to set up split room ‘zoning’ – allowing two different activities in different rooms - is now supplied as standard.”

Hotelier & Hospitality Design

Because it’s a simple to use touch screen providing instant access to a huge variety of features, it allows licensees to take total control of their entertainment rather than paying third parties to provide music, entertainment, discos, quiz nights, casino nights, etc. It’s also suitable for entertainment for wedding parties and fund raisers. Licensees and venue

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operators not only achieve considerable improvements in footfall but also benefit from the advertising revenue the system can generate. “There’s touch screen access to a huge variety of features, including the ability to plan events calendars, increase revenue and create adverts. The SOLO+ means venue operators can choose from a selection of packages to suit their business needs.” The SOLO+ base pack system is available to landlords with multiple venues, and includes music, advertising and Karaoke (DJ Player, Smart Player, Music Player and karaoke player). The systems that can be added on include Games, Bingo, Racing, and Quiz Packs. Mediatheme provide an update service each month, ensuring each system is kept up to date with the very latest chart music releases and customer requested songs, as well as the latest video hits, new and classic karaoke tracks, and new quiz questions. To book a free demonstration for The Entertainer and SOLO+ call 01572 771363 or visit www.mediatheme.com for more information.


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Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

www.conceptbars.com

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk

www.englishtradingcompany.com

www.finebeddinghotels.co.uk

Hotelier & Hospitality Design

WHY YOU SHOULD CHOOSE LEISUREBENCH!

40

Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via info.uk@flexfurn.com or visit our website

www.flexfurn.com

LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on www.leisurebench.co.uk to see our full range, or telephone our dedicated sales team on 01949 862920. Email: sales@leisurebench.co.uk.


Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828

www.mediatheme.com

www.nomique.com

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

sales@nomique.com

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com

www.sentinelprotects.com/commercial

www.sico-europe.com

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

miele-professional@miele.co.uk

01480 811 000 info@synergygrill.com

www.miele-professional.co.uk

www.synergygrill.com

Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.

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Business Directory Beverages

Epos

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

Lighting

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

Furniture

Hotelier & Hospitality Design 42

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Graphics

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527

www.jura-coffee-machines.co.uk

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk


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S Seaside sounds sound great on Logic speakers

Hotelier & Hospitality Design

Derby-based sound, light and video systems installation specialists Pro Technical chose speakers manufactured by audio partners, Logic Systems for their high profile installation on the English Riviera.

44

Bar venue Revolution has opened in Torquay with a sound system featuring 18 Logic Systems’ speakers. These include eight IS8 cabinets, each combining an 8” Mid/Bass cone with one-inch compression driver on a 90 x 60 horn flare; seven IS10 cabinets, a 10” Mid/Bass cone with one-inch compression driver on a 90 x 75 horn flare; and three SB180i cabinets, which are compact, high power, sub/bass enclosures featuring a band pass loaded 18” bass driver. The IS series is specifically designed for the Bar and Club installation market and is available with a range of bracket options and special colours to fit the needs of the designers. The SB180i is designed to combine with IS Series’ cabinets. Pro Technical Director Richard Anderson said: “We have now installed systems at several Revolution venues

and had no hesitation in choosing Logic Systems as our partners for the latest installation at Torquay. “Because its dedicated to the bar and clubs market, the IS cabinets bring a quality of sound and build quality that we’re happy to recommend to our clients.” The hand-crafted birch cabinet speakers are manufactured at Logic Systems’ head office and factory in Gainsborough. The company’s aim is simple - build on its rich heritage and apply new technologies to design, develop and manufacture the next generation of premium loudspeaker products in the UK, for the global Pro Audio market. The IS Series of cabinets is a dedicated installation range aimed at the theme bar and nightclub market. The products are the result of extensive consultation with installation contractors and consultants, and bring a quality of sound and build quality - delivering a large sound from a small box. For more information visit www.logicsystems.co.uk You can also follow @logicsystemsUK


Pyramid Hotel Group Earns Accolades as European Hotelier & Hospitality Design

Group honoured with the Value Add & Repositioning Project of the Year Award for its Temple Bar Hotel at 2017’s International Hotel Investment Forum following €55m sale of the property

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P

yramid Hotel Group, operators of more than 100 hotels globally, put the Irish and U.K. hotel market on notice when Europe’s Hotel Asset Management Association recently awarded the firm its highest honour for work in repositioning the 136-room Temple Bar Hotel in Dublin, edging out a competitive field of talented European and global operators. The work was carried out over the 21 month period ahead of the group’s €55m sale of the asset late last year.

categories at the prestigious awards ceremony. In less than two years Pyramid (backed by Angelo, Gordon & Co., its equity partner in this particular deal) executed a €6.2MM renovation and comprehensive operational retooling which generated a 100% increase in hotel profit and, upon sale in December of last year, equity returns of nearly 90%. Pyramid was then awarded its new owner’s first ever European 3rd party management contract, allowing the firm to continue its stewardship of the asset into the future.

The group’s acquisition and renovation of the Irish asset, Pyramid’s first European engagement, was recognised as the Value-Add & Repositioning Project of the Year as well as Best in Class across all award

The successful repositioning of the hotel in what was a foreign market demonstrates the firm’s fundamental ability to deliver value to its equity partners at home and abroad. The extensive project included the


several other engagements to its portfolio in the U.K. The group currently manages over 100 hotels and resorts globally and aims to expand its presence in Europe (primarily Ireland and the U.K.) by continuing to unlock value for both new and existing hotel owners. Pyramid Hotel Group Chief Executive Officer Richard Kelleher commented, ‘’To have the efforts of our European team members recognised in such a way is a great honour for Pyramid. It goes a long way in validating our original thesis for entering the European market – that the sophistication of our systems, experience of our team members, and employee-centric culture translate quite positively to new markets, be they at home or abroad. It’s our aim to build on this achievement by continuing to apply our expertise in maximising value for other hotel owners in Ireland and the U.K.’’.

renovation and expansion of hotel room stock (moving the asset from 3 to 4-star), the introduction of creative food and beverage concepts including Buskers On The Ball – an interactive games-focused sports bar, and the implementation of strategic revenue generation and cost control measures to maximize both profitability and guest experience.

Among the criteria judged as part of the award process were: Overall Strategy, Innovation & Creativity, Value Maximization, and Outstanding Performance Post Implementation. Pyramid’s ability to deliver in all categories positioned them well to compete, and ultimately earned the group the title of Europe’s ‘Best in Class’. Pyramid, has been a major player in the U.S. hotel management space for almost two decades (nearly four decades counting its predecessor companies), established its European office in Dublin in early 2015 with the acquisition of the Temple Bar Hotel and has since added

The recognition garnered by the Temple Bar Hotel project is indicative of the experience accumulated by Pyramid Hotel Group since their founding in 1999, and throughout their earlier history when Pyramid’s senior leadership captained the growth of the Doubletree and Promus organizations throughout the 1980’s and 1990’s. The firm’s diverse experience in serving as owner, operator, franchisor and franchisee allows them to be an effective partner in virtually any situation in any market, offering its full range of hotel management, asset management, project management and acquisition services.

Hotelier & Hospitality Design

“Best in Class” Hotel Operator

Casey Spilman Vice President of New Business – Europe (based in Dublin) added, ‘’The Temple Bar Hotel project was an enjoyable one as it allowed us to demonstrate every aspect of the systems and expertise that we offer. From deal sourcing to acquisition services, renovation to food & beverage concepting, and revenue management to cost containment, we really had to bring all our tools to bear in order to deliver maximum value to our owners. It was both a challenging and rewarding project, and one we’re thankful to be carrying forward as Manager for the new owner. It’s our aim to continue contributing positively to the Irish and U.K. hotel industry where we see a wealth of opportunity, further reinforcing our commitment to operating in Europe”.

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Scanomat, founders of the revolutionary TopBrewer coffee machine, have launched an innovative stand-alone juice tap called TopJuicer.

Juice tap freshens up hotel breakfast service

T

he minimal footprint and stylish appearance of the TopJuicer is ideal for hotels, cafes and restaurants looking to serve a range of fresh, healthy beverages in a fast, clean and efficient manner.

Simon Bracken, Managing Director & Co-Founder of Scanomat UK said: “With TopJuicer we have completely reimagined juice machine design to offer a cutting-edge alternative way to serve juice in busy, self-service environments. The TopJuicer concept allows operators to present juice in an entirely innovative and disruptive way that will delight and surprise consumers, whilst satisfying growing demand for healthier drink options.”

No queues, no mess, no fuss.

The TopJuicer makes the perfect accompaniment for self-service breakfast buffets and conference refreshment points as a contemporary alternative to tabletop machines or refillable juice jugs. The bagin-box juice rack is hidden under the surface, leaving the counter clutter and mess free. The aesthetically stunning swan neck dispenses up to 3 different types of juice, plus chilled water, with the option to add sparkling variations through a modular undercounter unit. The TopJuicer tap is height adjustable and swivels to allow for total flexibility of service. It is also possible to tailor to specific glass sizes as required. Each drink is dispensed within seconds with the ability to serve up to 300 glasses per hour! From an operational perspective, the TopJuicer is really simple to clean and maintain, simply attach a new bag-in-box when the juice is running low. The system cleans itself between each drink to ensure optimum hygiene levels and zero crosscontamination of juices. “Juice is often overlooked in hotel breakfast areas,” adds Simon. “I have seen many examples where the juice area has become messy and sticky, often with jugs left unreplenished. The TopJuicer removes a lot of manual labour and looks good to complement the rest of the breakfast service. The minimal design lends itself perfectly to an island setting to provide a modern juice bar destination.”

Still & Sparkling The innovative TopJuicer can serve a range of different juices and smoothies, including orange juice, apple juice and cranberry juice. The optional sparkling unit adds a new dimension to the drinks menu by providing deliciously refreshing sparkling juices and water on tap.

App-control The TopJuicer is kept up to date with the latest technology and is entirely app-controlled. Guests operate the TopJuicer by selecting their drink from an accompanying iPad or tablet. Alternatively, users can download the free TopBrewer app and connect to an available machine. The app connects automatically via bluetooth low energy connection and the machine dispenses the selected drink within seconds! To find out more visit www.scanomat.co.uk


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To find out more contact us at sales@scanomat.co.uk or call 0800 032 7581 www.scanomat.co.uk

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Hotelier & Hospitality Design - August 2017