Hotelier & Hospitality Design - April 2018

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April 2018: Hotel Openings & Refurbishments, Food & Drink Expo, Interior Designs, Outdoor…

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First details of 2018 ceda Conference announced The annual ceda Conference is fast approaching and details of the two-day industry event are coming together Held at the Hilton Hotel, St George’s Park, London on 26th and 27th April 2018, the Conference is the premier event of the Catering Equipment Industry attracting distributors, manufacturers and representatives of other associations representing major end user groups. Day One of this year’s Conference (Thursday) sees the ceda AGM take place in the afternoon, followed by an informal networking dinner in the evening. Friday is the Business Day featuring some top class speakers. Friday evening is the formal Gala Awards Dinner where the coveted ceda Awards are announced. The ceda Conference is noted for top class speakers on both industry specific topics and general business issues. Amongst this year’s speakers is Nigel Barden. Nigel is a food & drink broadcaster, who works with Simon Mayo on his BBC Radio 2 shows and is the food correspondent for BBC London. He specialises in promoting British ingredients and artisan producers, particularly in his role as chairman of judges for The Great Taste Awards, Farm Shop & Deli Awards, World Cheese Awards, British Cookery School Awards & host of the National Fish & Chip Awards. Our host for the Thursday evening and Friday Gala Dinner and Awards is Richard West, a highly acclaimed international Professional Motivational Speaker. A lifetime spent in motorsport, Formula 1 motor racing and international commerce enables him to speak firsthand about business and sporting experience on the subjects

of Creating and Maintaining High Performing Business Teams, Creating and Managing Change, and The Attributes of Leadership. ceda Director General Adam Mason is looking forward to this year’s Conference, and believes it’s going to be the best yet, “As the leading industry trade body we see firsthand the growth in the catering equipment sector, and this is replicated each year in the number of delegates that attend Conference. As the Conference gets bigger, the standard gets higher, and so does expectation. We’re quietly confident this year’s programme of events and speakers, of which there are still more to announce, will be our finest yet and we can’t wait to disclose more details as and when they are confirmed.” For more information about the 2018 ceda Conference please visit More details and speakers are being added each day, so please check back regularly for updates.

Contents April 2018

Hotel Openings & Refurbishments Food & Drink Expo Interior Designs Outdoor Hospitality Business Directory

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Treat the Family to an Egg-citing Easter Break at The Arch London Treat your little chicks to a fun getaway at one of London’s best boutique hotels, The Arch London, this Easter (30 March until 2 April 2018). The Arch London is a luxurious Georgian townhouse hideaway tucked away on a calm residential street in Marylebone making it the perfect place for a lavish break in the heart of London.

Easter Afternoon Tea

Hotelier & Hospitality Design

The Arch London will be serving an egg-tra special Easter Afternoon Tea featuring classic scones and sandwiches as well as sweet treats including: Triple chocolate and maraschino cherry tart, White chocolate and lemon curd Swiss roll, Chocolate and blood orange tea cake, and Milk chocolate and Tonka bean mousse with peanut brittle.


The chic Easter afternoon tea will be served from 26 March until 2 April 2018 between Noon and 7pm and is priced at £28 per person or £39 with a glass of Taittinger Champagne.

stylish restaurant Hunter 486. The menu will feature a variety of delightful dishes including Rare grilled salmon salad with Jersey Royals, asparagus, quail eggs and fennel mayonnaise; roast leg of English lamb, char grilled purple broccoli, gratin potatoes and rosemary jus; Asparagus and ricotta ravioli with warm tomato and herb dressing; Yorkshire rhubarb cheese cake with rhubarb sorbet; and Raspberry and pistachio trifle. Priced at £35 per person, the threecourse menu will be available from 30 March until 2 April 2018 for lunch and dinner. Hunter 486 is the ultimate setting for a relaxing breakfast, lunch or dinner, boasting a cosy ambience, softly lit interiors and quietly glamorous decor. Guests can enjoy a drink in the Salon de Champagne, which oozes timeless London glamour and is laid back luxury at its best.

Family Fun Package

Easter Menu

Taking advantage of its unrivalled location and child-friendly amenities, The Arch London offers the ultimate family package starting at £390 per night. During their stay young children will dine complimentary with their parents at Hunter 486. Each morning the whole family can also enjoy a complimentary English breakfast.

The Arch London’s egg-stravagent Easter menu will be served in its

Little ones will be treated to an indulgent VIP experience throughout

Afternoon tea can be enjoyed in the hotel’s stunning Martini Library, stylish restaurant or chic Salon de Champagne.

their stay with a host of family amenities. On arrival children will be gifted with a speciality Archie cuddly toy. There will also be special children’s bathroom products and children’s sized bathrobes and slippers waiting in their rooms. There is a large toy box for children to enjoy, as well as books for bedtime stories in the hotel’s Martini Library with complimentary cookies and milk. The Arch London, 50 Great Cumberland Place, Marble Arch, London W1H 7FD For reservations, please call: 020 7724 4700 or


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

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Hotel Openings & Refurbishments

Me Sitges Terramar Opens on

the Catalan Coast

Luxury lifestyle hotel brand, ME by Meliá, has launched its first property on the Catalan coast, ME Sitges Terramar, which officially opens in Spring 2018. Located just 20 miles along the coast from Barcelona, it follows the success of ME Mallorca and ME Ibiza in the Balearic Islands and represents a luxurious addition to one of Spain’s most renowned destinations.

Hotelier & Hospitality Design

Owned and developed by Hotel Investment Partners and located in the vibrant Paseo Marítimo in Sitges, ME Sitges Terramar is surrounded by palm trees and situated on the seafront, offering a tranquil, relaxing setting, with thriving bars, restaurants and shops nearby. Sitges, a beautiful, Mediterranean, gay-friendly beach town capital is just 16 miles from Barcelona Airport (BCN) by car, making it a popular coastal destination. With 26 beautiful beaches, historic architecture, from Renaissance to Art Nouveau, museums, water sports and golf, as well as an array of friendly, quirky pop-up beach bars and a vibrant nightlife, Sitges is fast becoming a mini Ibiza.


ME Sitges Terramar boasts 213 rooms, nearly all of which feature stunning sea views. The iconic ME Suite will provide guests with panoramic sea views, a private social lounge and a ME+ Service, which includes a variety of luxury privileges. The hotel also features the Personality Suite with large terraces and breath-taking sea views as well as 24 Chic Suites, all of which come with spacious terraces. In keeping with the ME by Meliá brand, ME Sitges Terramar’s interiors will be a fusion of contemporary and innovative design with cream and grey hues. The hotel has been renovated by design studio, LaGranja, which is based in Barcelona. The property will offer two restaurants, including Beso Sitges, which comprises of 200 covers and feature Mediterraneaninspired dishes, paellas and an extensive cocktail menu, as well as Beso Beach, located on the beachfront, perfect for chilling out to laid-back lounge music, while taking in the magnificent Sitges sunset. Guests will be able to enjoy the ultimate Gourmet experience, with a delicious menu of Basque recipes with touches of local cuisine and seasonal

ingredients. ME Sitges Terramar will also feature the Oyster Bar located in the lobby, offering the best selection of fresh oysters, crab and seafood, as well as cheeses and charcuterie, accompanied by an extensive list of wines and Champagne. While guests relaxing by the pool can enjoy delicious natural juices, smoothies and superfood cocktails at Pool Bar. ME by Meliá hotels are renowned for their breath-taking rooftop spaces, with the brand’s flagship hotel ME London, ME Milan Il Duca and ME Madrid Reina Victoria featuring rooftop bars with impressive skyline views. Opening this summer, RADIO ME Sitges, Rooftop Bar will also offer panoramic views of the surrounding area where guests can relax under the stars, chill out to music and enjoy a signature cocktail. Guests will be able to indulge in ‘ME time’ at the Spa, which will offer a range of relaxing massages and personalised treatments. ME Sitges Terramar will also provide an out-ofthe-ordinary backdrop for holding meetings, events and private parties as well as offering free, high-speed Wi-Fi. René Hoeltschl, General Manager of ME Sitges Terramar, said: “ME Sitges Terramar will be a hotel-destination on the Mediterranean coast which will become a “must” for sophisticated travellers seeking a place in which to rest their body and mind. ME Sitges Terramar takes the attributes of the ME by Meliá brand to another level after its great success with the most discerning travellers on the beaches of Ibiza, Mallorca and Los Cabos.” ME by Meliá is for culture-seeking guests that are driven by new luxury experiences. The brand has been built on first-rate service and ME Sitges Terramar is no exception. Each guest’s stay is orchestrated by a dedicated Aura Manager, whose job it is to know the coastal town back-to-front and use this knowledge to make the hotel’s service truly bespoke. There are currently ME by Meliá hotels in Miami, Milan, London, Ibiza, Mallorca, Madrid and Cabo. Designed by Zaha Hadid Architects, ME Dubai is set to launch at the end of 2018, followed by the opening of ME Barcelona in 2019. Rooms at ME Sitges Terramar will start from €200 per night. For more information, please visit:

Hotel Openings & Refurbishments

AC Hotel by Marriott Tampa/Airport Westshore Opens The hotel is housed within MetWest International, a high-end, 32acre, mixed-use development in Tampa’sWestshore Business District. The hotel is a short distance from Tampa International Airport and is adjacent to International Plaza Mall, Bay Street and Tampa International Airport, which currently is undergoing one of the largest airport expansions in the U.S. Officials of the PRISA Group together with its capital partners Peachtree Hotel Group and Argosy Real Estate Partners, today announced the grand opening of the newly constructed, 175room AC Hotel by Marriott Tampa/Airport – Westshore. PRISA developed the hotel, with Peachtree and Argosy acting as additional equity investors in the project. Marriott Corporation will operate the hotel. The construction was conducted by a partnership between PRISA Group and Orlando-based Welbro Building Corporation. The Miami-based offices of Popular Community Bank provided the debt financing. “This marks the first of three Marriott-branded hotels we are opening in Florida, including an under-construction, dual-branded SpringHill Suites/Residence Inn in Orlando

at the Mall of Millenia, and we remain bullish on the market,” said Federico Stubbe, PRISA president and CEO. “We now own the newest, design-focused, lifestyle product on the market, a key driver for both business and leisure travelers who want something beyond the ‘typical’ hotel stay. As a company, we focus on delivering best-inclass, quality hotels in their respective segments while innovating in architecture, art and interior design relative to the brands we represent. With its European flair and emphasis on high quality accommodations, amenities, food and beverages, we are confident the AC Hotel by Marriott Tampa/Airport-Westshore quickly will become the place to see and be seen for visitors and locals alike.”

Tortue Hamburg to launch this summer

The design of the property has been led by Design Hotels Originals Marc Ciunis, Carsten von der Heide, and Anne-Marie Bauer. The concept centres on the joy of taking one’s time and aims to project a Gallic style.

The property will also offer a range of food and drink outlets. Designed by Joyce Wang, pan Asian restaurant Jin Gui features a dark, seductive interior leading out to a sunroom and terrace. Kate Hume’s French-German Brasserie is characterized by black metro tiles, shadowy booths, and marble counters. Three drinking establishments, including the Stephen Williams-designed Bar Noir and Hume’s created lobby level Bar Bleu, complete Tortue’s new standing as a social hub for Hamburg’s emerging Stadthöfe-Quartier.

Hotelier & Hospitality Design

Tortue Hamburg feature a combination of 114 bedrooms, eight suites and four long stay apartments. Each corner of the landmarked early 20th century building presents a distinct mood, defined by bespoke wallpaper, exclusively produced by Amsterdambased Little Owl Design.


Hotel Openings & Refurbishments

Luxury Lodges announces £15 million investment into

Laugharne Resort


uxury Lodges, a collection of hotel-quality, selfcatering lodges across the UK, has announced an exciting £15 million investment into its resort in Laugharne, South Wales, demonstrating its commitment to becoming the number one luxury self-catering holiday provider in the UK.

The resort, impeccably designed to make the most of its unrivalled location and spectacular vistas over the southwest Welsh Taf estuary, will encompass an infinity swimming pool, an outside hydrotherapy pool, a panoramic sauna, and an elevated restaurant and bar. The first stage of development is underway; with plans to unveil the state-of-the-art £5 million Clubhouse in late spring 2019.

Hotelier & Hospitality Design

Most famous for its connection to Dylan Thomas, Laugharne has a rich history and an even richer landscape, making it an ideal location for luxury self-catering accommodation, and a perfect base for exploring the surrounding countryside and enjoying quality time with family and friends.


Laugharne will join Luxury Lodges’ enviable portfolio of self-catering resorts, which includes Clowance and Burn in Cornwall, Whitbarrow in the Lake District, a UNESCO World Heritage Centre, and Brunston in Ayrshire Scotland. Each resort holds a unique identity, but all reflect the Luxury Lodges’ ethos of providing its guests with a sumptuous home away from home, inspiring a new love for life, excitement for the British countryside and the perfect opportunity to spend valuable time with loved ones. Managing Director of Luxury Lodges Ross Grieve, said of the news: “This development is an exciting and important step in our plans to become the number one choice for luxury self-catering stays in the UK. By investing so heavily in our Laugharne property, we are demonstrating our commitment to this goal, and we are excited to share our progress as this resort develops”.

Hotel Openings & Refurbishments

(L-R) Alexandra Henderson, NatWest Relationship Manager; Brendan McGee, Co-owner and Lucy McGee, Co-owner, standing outside The Ilchester Arms alongside its newly acquired hotel extension.

Ilchester hotel and restaurant, The Ilchester Arms, is to re-launch following a refurbishment and expansion funded by NatWest. Situated in the picturesque village just north of Yeovil, the Church Street hotel officially reopens later this month following a £250,000, three-year redevelopment. Husband and wife owners Brendan and Lucy McGee were supported by NatWest in acquiring the business’ neighbouring residential dwelling. The property has since been converted following a large scale refurbishment project which started in 2015. The development includes nine new en-suite rooms, some of which are equipped with specific facilities to enable them to better cater for disabled visitors, families and dog owners. The couple have also finished refurbishment of the reception and garden areas as well as two new meeting and private dining rooms.

Ilchester hotel officially reopens following a £250,000 redevelopment

Brendan and Lucy also own the nearby Bull Inn – another successful pub and restaurant. Both sites currently employ 28 members of staff, which has increased now that The Ilchester has grown its restaurant capacity from 60 to 100 covers.

Lucy McGee said: “From the start, we were intent on acquiring the next door residence to expand our business. We’re thrilled that we are now able to re-launch The Ilchester and expand our offering to our customers. “Without the care and attention of the NatWest team we wouldn’t have received the support we needed. We’re now looking forward to delivering an enhanced experience and attracting new customers.” Alexandra Henderson, NatWest Relationship Manager, added: “Brendan and Lucy have worked extremely hard to develop The Ilchester Arms into a strong and popular business. Following its expansion, the venue now has the facilities to build on its success by offering a heightened customer experience which will help to attract visitors from far and wide.”

Hotelier & Hospitality Design

The Ilchester Arms’ official reopening takes place on 25th March.


Hotel Openings & Refurbishments

LUX* Grand Gaube unveiled Mauritius: LUX* Resorts & Hotels has unveiled the completely reimagined LUX* Grand Gaube LUX* Grand Gaube on the northern coast of Mauritius has re-opened following a $32 million refurbishment. The reimagined property was designed by British interior designer Kelly Hoppen and Mauritian architect JeanFrancois Adam.

impressive selection of cuisines from breakfast through to dinner, cooked from seven live and interactive cooking stations. The peaceful spa and wellness area offers LUX* Me therapies from Shirley Page. Carita Haute Beauté antiageing treatments and meditation expert Kamran Bedi of the Mind Body Method is on hand to help guests rebalance and engage in mindfulness. LUX* Grand Gaube is also the first resort in Mauritius to have an Essie nail bar and a Murdoch’s of London barbershop.

They aimed to create a contemporary yet timeless Indian Ocean style. All rooms, suites and villas have access to verandas with views of the Indian Ocean, some with outdoor baths or sundecks over the resort’s private cove. Decorative touches to the rooms include woven African baskets, wicker tables, geometric tiles and reclaimed Victorian bathtubs. The property features six restaurants and seven bars. Beach Rouge features pop-style artwork and graffiti by Camille Walala. The Palm Court restaurant serves an

Nobu to open 20 Hotels by 2020 US: Nobu Hospitality is on track to have 20 Nobu Hotels globally by 2020

Hotelier & Hospitality Design

With seven hotels currently in operation and eight further properties opening this year and next, Nobu Hospitality is set to have 20 Nobu Hotels globally by 2020.


Nobu Hotels was founded in 2009 after extending the Nobu Restaurant brand into a global lifestyle hospitality brand. Nobu Hotels was founded by Nobu Matsuhisa, Robert De Niro and Meir Teper who are currently celebrating 25 years in the hospitality industry after the opening of the first Nobu restaurant in 1994. Trevor Horwell CEO Nobu Hospitality group: “Nobu is constantly evolving and we touch all types of customer. This is truly an exciting time for Nobu Hotels. Our brand is already well-established globally but staying in tune with our next generation of customer is at the forefront of our brand ethos. Fundamental to the brand is customer content. Content creates memorable experiences and Nobu’s intention is nothing less than to stir the industry with new and exciting product but more so it’s what our customer says about us that matters.” Joining the portfolio in 2018 will be Nobu Hotel Palo Alto, Nobu Hotel Marbella, Nobu Hotel Riyadh, Nobu Hotel Los Cabos, Nobu Hotel Chicago and Nobu Hotel Barcelona. The two years following will see Nobu Hotel openings in Toronto, São Paulo and Atlanta. Further in the future, Nobu Hotels will also introduce Nobu Residences in Toronto, São Paulo and Los Cabos.

Hotel Openings & Refurbishments

The Principal London set for launch

Newly refurbished guestrooms launch at the Strand Palace Hotel Following months of planning, the Strand Palace Hotel is pleased to unveil the first of its newly refurbished rooms, now available to the public. The multi-million pound investment is set to firmly establish the property, with an unrivalled location in the heart of the capital, at the top of London’s 4-star inventory for years to come.

The Principal London is the newest addition to the PRINCIPAL portfolio of urban lifestyle hotels. The hotel has undergone an extensive £85 million refurbishment. It was formerly the Hotel Russell. The property is a Grade II* listed building designed by Charles Fitzroy Doll occupying the eastern flank of Russell Square in Bloomsbury. The hotel’s events spaces include a restored 450 capacity ballroom and eight additional meeting and events spaces ranging in capacity from six to 90, each incorporating AV technology supported by the company’s Smart Space meetings concept. The property also features a number of updated dining and entertaining options. The Palm Court has been designed as a “living room” for Londoners and hotel guests. Burr & Co., a coffeehouse, will be open for breakfast and throughout the day, whilst Fitz’s bar will offer evening drinks. Paul Walters, general manager at The Principal London said: “We’re delighted to announce the opening date for The Principal London and are itching to share with our guests the stunning results of our restoration and refurbishment. The hotel sets a new standard for modern luxury in Bloomsbury and is exactly what business travellers and meeting hosts need, including easy accessibility thanks to Russell Square tube station being on our doorstep.”

Each room benefits further from a host of complimentary amenities, including high-speed Wi-Fi, mineral water, tea and coffee, phone calls as well as an umbrella for the unpredictable London weather. The Deluxe rooms include soft, luxurious bathrobes, complimentary minibar and dry bar, Nespresso machine stocked with premium coffee capsules from the hotel’s Sacred Café, and Bose sound system. David MacRae, General Manager of the Strand Palace, is excited to have launched the first of the new rooms, set to enhance the experience of guests staying at the iconic address. “One hundred and eight years in the making, these are truly the finest rooms in the history of the Strand Palace and reflective of our grand name. Among the many improvements, I am extremely pleased to introduce individually controlled air conditioning to all our new bedrooms. Needless to say, we are excited to welcome our first valued guests and look forward to hearing what they have to say about the new Strand Palace experience. “Ever since we first opened our doors in 1909, the Strand Palace has put the guest experience at the forefront of all we do. This initial release is just the first small step in a complete reimagining of what it means to stay with us in the heart of London, where the City meets the West End, and the whole team is excited to see how this latest chapter in our history develops.”

Hotelier & Hospitality Design

PRINCIPAL has announced that The Principal London will open on 16 April.

The new Superior and Deluxe guestrooms feature air conditioning and a range of luxury White Company bathroom toiletries available to guests. Rooms are decorated in a calming, neutral palette, and rooms include Hypnos mattresses and premium linens to ensure guests have a restful night’s sleep. Finer details nod to the art deco stylings of the hotel’s heyday in the 1920s, with the velveteen chairsand marble-topped tables awaiting guests of the roaring 2020s.


Panasonic’s Latest Smart Controls Offer Increased Efficiency And Savings For The Hospitality Sector Thanks to advances in internet connectivity, the capabilities of smart devices are increasing at a rapid rate, with significant savings and energy efficiencies being seen in heating, cooling and hot water controls in the hospitality sector. Neil Bilton, Head of Key Accounts, Panasonic Heating & Cooling explains...


pecification of efficient heating and cooling solutions for hotels will deliver energy savings, however, the latest smart controls can enhance the ROI. Increased accessibility to such systems can help hoteliers reduce costs and energy consumption by monitoring the operation of each unit. The room controller has a unique function of three set points (unlet, let but unoccupied or let and occupied), therefore improving overall system energy efficiency and indicating maintenance issues, highlighting potential failures and enabling remote preventative maintenance.

Hotelier & Hospitality Design

Sensor Technology


Of course, this performance can be enhanced by incorporating more data from other situations. For example, wireless sensors are available to detect the presence or absence of occupants, and the opening and closing of doors and windows within guest rooms to achieve the most efficient energy management and savings. The Panasonic VRF Smart Controller is one such solution where the manufacturer teamed up with Schneider Electric EcoStruxure™, creating a Building Energy Management System (BEMS) that optimises energy efficiency to offer high-quality occupancy control and automatic IAQ (Indoor Air Quality). By combining ZigBee wireless sensors to aid in providing greater energy savings and comfort as well as simple installation, operation and running costs.

The easy-to-use interface is fully customisable with set point boundaries and simple pre-programmable settings including background colour options, custom messaging and displays that can be tailored to match any interior design scheme. The colour touch screens can be configurated with a choice of 7 languages upon guest check-in, presenting a familiar visual control for all users, making them easy to navigate without requiring additional training. By combining the power of building management with cutting-edge VRF technology, end users are further able to reduce capital and operating expenditures and reach new levels of sustainability. Smart controls integrated with domestic and commercial heating systems can offer end users a more comprehensive, flexible heating and hot water solution that meets their exact requirements. Intelligent room controllers can offer access to a detailed breakdown of the system’s energy consumption on a daily, weekly, monthly or annual basis. This can help hoteliers compare space utilisation and adjust the system to turn off during quiet periods, so that energy is not wasted heating or cooling rooms when unoccupied.

The Future Throughout 2018 and beyond, the industry is set to see new services added to this type of intelligent control system making

them even more attractive to end users. The ultimate aim is to provide end users with an environmentally friendly, comfortable, efficient and intuitive heating and cooling solution. Breakthrough innovations and partnerships such as Panasonic and Schneider Electric EcoStruxure™, are examples of the steps being taken towards reaching this aim.

For more information, please visit

UK manufacturer of staff uniforms

We have over 20 years experience in the design, manufacture and supply of uniforms to the Hotel and Hospitality Sector. Some of our delighted clients include The Landmark Hotel, The Celtic Manor Resort, Best Western Hotels, Marriott Hotels and Park Regis. We offer a one stop shop approach and can clothe your whole team from Front of House through to housekeeping and maintenance.

We know that first impressions count and when it comes to choosing your staff uniforms we take care to engage with you and recommend the most suitable products which match the look and feel of your hotel or venue Our comprehensive and unique UK manufactured stock range can be customised with no minimum order quantity. Our customisation options include changes to buttons, the addition of trims and saddle stitch to provide a final flourish to a uniform look. We also offer a bespoke design service from as little as 50 pieces per style.

1. No minimum order on stock items with the ability to mix and match stock and bespoke to achieve a unique wardrobe. 2. Free In house design service 3. Support UK Manufacture, our operation including our manufacturing facility is based in South Wales. 4. Staff sizing and issuing services are available.

5. Stock holding capabilities for bespoke uniforms. 6. Special measure facility- special measures delivery times between 6-8 weeks. 7. Dedicated Account Management team to support you through the buying process. 8. ‘At venue’ visits from our experienced team to discuss your requirements

Hotelier & Hospitality Design

Why choose First Corporate Clothing:


Trends in hospitality technology that restaurants should follow By Luis De Souza, CEO of NFS Technology


What’s really going to make your hospitality brand stand out by 2020? Great food? Great facilities? Fantastic value?

ll of those things, of course. But according to a new study, the biggest brand differentiator for any business from 2018 onwards will be customer experience.

Hotelier & Hospitality Design

Put simply, customer experience is your customers’ perception of how your company treats them.


If they like how you do things, it affects the way they behave, building up positive memories and driving both engagement with and loyalty to your particular restaurant or hotel. So when looking at the top trends in hospitality technology in 2018, software that enables a great customer experience comes top of my list. There’s no doubt about it, creating the perfect customer experience requires a

lot of knowledge about your customer. Personalised service is highly valued by guests, but to get it right requires a lot more than guesswork. Leading edge hospitality software including EPOS and hotel property management systems capture important information about each guest, building up a complete picture of their preferences and likes. As Forbes commented recently, “big data gives us trends and insights with uncanny accuracy – there is no reason not to create a more personalised experience that caters to a customer’s individual needs.” The loyalty-building element of customer experience can receive a big boost from this kind of technology, because armed with knowledge, business owners can email guests and

diners offers and rewards they know will hit the mark. Another major trend in hospitality technology for 2018 is linked with today’s increasing demand for easy access at all times. Customers – and particularly the millennial generation – are now used to accessing all areas of their lives via their smartphone or laptop. The financial services and insurance industries are moving massively on this at the moment, and hospitality is following suit. In today’s climate customers are increasingly looking to make

An online restaurant reservations solution such as that provided by Aloha EPOS software offers guests the opportunity to book tables 24/7 without ever having to make a phone call. It offers convenience for them and an additional stream of revenue for you because reservations can be taken around the clock, and it can be integrated with OpenTable if required. Staff, too, appreciate technology that is intuitive to use, which is why the latest generation of EPOS software in 2018 is made available as an app – load it and go; staff training is simple and they can be processing orders within a couple of hours. It enables the kind of seamless and effortless guest experience that today’s digital-savvy and time-poor customers require. Serving staff can take accurate orders on hand-held devices or tablets at tableside and send them instantly to the kitchen for action. Payment can

also be taken rapidly at the table, with splitting the bill a cinch – good news for the increasing number of casual dining establishments, where groups tend to be larger. It’s also good news for the restaurant, because the quick service means table turn improves.

A final further trend in hospitality technology for 2018 is easy finance. The best software is now available as a rental option, keeping costs down and providing an immediate ROI, which is important in these times of rising food costs and exploding business rates.

Head office management technology will continue to be an important trend for 2018 for multi-location businesses where it can be hard of keep track of the organisation end-to-end.

This year, experts are saying that hospitality technology is moving from ‘nice to have’ to ‘have to have’, and of course we wouldn’t disagree.

The enterprise technology gives the business owner or manager access to real-time data via their mobile device, anywhere they have an online connection – this can include sales, stock levels, labour- and even whether staff are dealing with any social media criticism efficiently. Business intelligence is a huge trend for 2018 after showing its worth in a tricky 2017. With comprehensive upto-date reports available at all hours of the day or night, a business owner can make sound decisions based on real information. For instance, stock is kept under control thanks to accurate forecasting based on genuine sales figures and identified trends.

As times get tougher, and even some famous names fall by the wayside, it’s not just the efficiencies and savings created by EPOS systems that are important, although these easilyquantifiable elements are instrumental in giving businesses a competitive edge. It’s harder to quantify the value of an enhanced customer experience. But it’s already becoming apparent that in the rest of 2018, it may be the most valuable advantage that EPOS can bring to a restaurant business.

* To find out more about hospitality technology, visit

Hotelier & Hospitality Design

transactions at the click of a button. With the popularity of apps such as OpenTable this is particularly true of restaurant reservations.
















@FoodDrinkExpo #FDE2018

Food & Drink Expo

Hottest new global products on show at UK’s leading food and drink trade exhibition

This spring from 16-18 April, Food & Drink Expo will return to the NEC in Birmingham, showcasing some of the industry’s hottest new brands and talent. The show is set to offer advice from thought leaders and provide consultancy on some of the most pressing topical issues and trends from reducing plastic packaging to the incredible rise in consumers looking to include more plant-based food in their diets. A behemoth of the UK’s food and drink calendar, the exhibition promises an exciting speaker programme covering food waste, personal nutrition, brand building, how SMEs can thrive in a tough marketplace, provenance and food pairings.

Hotelier & Hospitality Design

Food & Drink Expo set to showcase industry’s most exciting new epicurean trends


Food & Drink Expo Latvia, Malaysia, Netherlands, Russia, Slovakia, South Africa, Spain, Sri Lanka, and Turkey. This provides an unparalleled opportunity to gain key insights and tap into global trends. Helping buyers to identify unique products from around the world, the show will feature nine pavilions. These include Taste of Nova Scotia; Taste Cork; Food & Drink Wales; Scotland Food & Drink; the Italian Trade Commission; Orkney Quality Food; and Drink Chambre D’Agriculture De Dordogne, as well as further flung Dadao TONGTU (Beijing Expo) and Iran International Exhibitions Co.

The Grocer Talking Shop Live

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The show will provide buyers from the grocery, wholesale, foodservice, manufacturing and speciality retail sectors with a wealth of information and product sourcing opportunities all under one roof. Nearly 1500 suppliers will showcase their latest innovations to thousands of visitors across the newly five-strong co-located events. For the first time, this year Food & Drink Expo will run alongside four complimentary shows – Foodex, Farm Shop & Deli Show, National Convenience Show and new for 2018, The Ingredients Show. With over 100 live events and 250 speakers across the show portfolio, Food & Drink Expo retains its position as a show that owners and buyers in the food and hospitality business can’t afford to miss. The cross sector visibility at show offers a unique opportunity for buyers and business owners to not only learn from their business peers, but also to take inspiration from new trends impacting the industry.


Dan Dixon, Sales Director at Food & Drink Expo, said: “The show only takes place every two years but provides a unique, first-hand opportunity to see some of the most exciting and of-the-moment products on the market. The event also affords buyers and representatives from foodservice and grocery industries the chance to meet the people behind these businesses. In an ever more digitalised world, this is often an invaluable opportunity to understand product USPs, as well as offering the opportunity to build one-to-one relationships with key people.” Exhibitors showcasing healthy foods are expected to attract a huge amount of attention at Food & Drink Expo. With consumers in the UK and further afield continuing to seek out low-calorie, low-fat, free-from or sugar-free options, brands will be

keen to showcase products that fit into these growing categories. Among the brands exhibiting their products in April will be: Bridor, Radnor Hills, The Real Olive Co, Folkingon Juices, Tudor Tea & Coffee, and Fruitypot.

Pavilions and cross country representation As consumers continue to broaden their horizons, world cusine has flourished. Be it ready meals, raw ingredients, Thai or Caribbean, impressive growth is regularly being achieved as retailers spice up their aisles, with new products, new variants and even new cuisines. This year, visitors will be able to see and sample produce from over 25 countries including Canada, China, Cyprus, Dubai, France, Hong Kong, Iceland, India, Iran, Ireland, Italy,

Alongside the exhibition itself, Food & Drink Expo will once again provide an insightful series of live seminars sharing the very latest food and drink trends, tackling industry issues and quandries and examining predictions for the future. The collection of sessions will be hosted by some of the food and drink industries movers and shakers. The event theatre will provide the opportunity to enjoy lively discussions hosted by high profile speakers and garner astute market insights and ideas to support growth. With the one in five UK teetotallers wanting more from their soft drinks, the session from Graeme Loudon from CGA will help provide inspiration on how to refresh your stock with a deep dive into this booming market, from zero alcohol beer to spirit-free gins. Plus, a top mixologist will mix some enticing selections live on stage. Graeme will be joined by Adam Phoenix who is the Bar Operations Trainer at molecular mixologist focused cocktail bar, The Alchemist. A further session on ‘One mission, many choices – the blurring lines between retail and foodservice, and the key consumer trends spanning both sectors’ is set to provide some factinating insights. MCA and HIM will combine to provide their expert views on foodservice consumers and retail shoppers and how they are essentially the same individuals, and are affected by the same trends when on a mission to purchase food, whether for in-home or out-of-home consumption. Food scene stalwart and BBC Radio 2 presenter Nigel Barden will return

Food & Drink Expo

The all-star panellist will include Happerley founder Matt Rymer, Peter Jinman OBE (CEO of Happerley, Head of Defra animal Welfare Committee, Former Head of Royal College of Veterinary Surgeons), CEO of Mid-Counties Co-operative Philip Ponsonby, TV presenter Cotswold Farm Park’s Adam Henson, Adlington Farm brand owner Rod Adlington and Cotteswold Dairy brand manager Rosanne McKewan. The fast-changing food and drink landscape means the industry must act quickly to meet consumer trends. Business transformation expert Kate Hardcastle will share her guide to what the future holds across foodservice and retail, and how connecting with customers can help you stay ahead of the competition. Later on, visitors can get the lowdown on creating a profitable food business as SME expert and best-selling author Karen Green takes to the stage to explain how to build a brand and carve out your own successful category.

She’s joined by Virgin Foodpreneur winner 2017, and Dragons’ Den contestant Nick Coleman, who went on to create The Snaffling Pig Co, who will give real-world examples of how to thrive in a tough marketplace. Also speaking at the show will be Love Food Hate Waste Ambassador Richard Fox, who will host an allstar line-up of food and sustainability experts including Manchester Metropolitan University Chartered Waste and Resource Manager Amanda Reid, The Co-Op’s Corporate Responsibility Manager Hannah Gallimore, renowned food writer and critic Matthew Fort and Adam Handling of the Adam Handling Group. These leading representatives from the academic world, retail and broadcast media, will discuss one of the biggest issues facing the industry today, tackle waste reduction, sustainability and the impact on business and society. From reformulation to reduced sugar options, the Sugar Tax is transforming how the industry talks about the white stuff. Business journalist Steph McGovern will discuss how the sugar debate is shaping sales. Discover how to communicate with customers about health, and whether the tax is going to be effective, alongside fresh market insights from MCA. The panel will include MD of Cawston Press Steve Kearnes, Director General of the British Soft Drink Association Gavin Partington,

Founder and Dietitian at Nutrition and Marketing Consulting Glowing Potential Emily Foster and Executive Director of MCA Simon Stenning. The Grocer Talking Shop Live has retail in today’s retail market covered, and visitors can also benefit from four other co-located shows where business advice will also be the order of the day. The Ingredients Show, which is new for 2018, Foodex, Farm Shop & Deli Show and National Convenience Show. Together they will bring together 1,500 suppliers from across the whole food and drink supply chain, from retailers to manufacturers, making it the place to do business in the industry.

To register for free, receiving entry to all five shows, visit

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to the show, hosting a session with the Happerley board on perfecting provenance. At a time when consumers have lost trust in much of the food they buy, full disclosure is a must for smart food producers. Nigel Barden will explore this hot topic with Happerley – the food provenance organisation, and the new standards they have implemented to benefit the industry and empower the consumer.


Interior Designs

How hoteliers can embrace design to create exceptional guest experiences

By Dean Concannon, Design Director for Harrison

Design has always played a critical role in defining a hotel’s brand experience. However, over the last few years many hoteliers have been playing catch up with changing consumer demands and behaviours that places less emphasis on brand loyalty and more on the search for novel and engaging experiences. In challenging economic conditions, you might think meeting these new customer demands to be costly, however at Harrison we believe you don’t have to throw huge amounts of capital at a project to bring your hotel kicking and screaming into the modern age.

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We champion and have driven innovative solutions that maximise the use of public areas in hotels, thinking more like retailers to make spaces flexible and engaging for guests, while helping you to generate income morning, noon and night.


Here’s our five top tips for hoteliers looking to embrace design to create exceptional guest experiences: 1. Own your architecture – utilise every aspect of your property, from the basement to the rooftop, to create compelling design solutions which surprise, thrill and go against the norm. 2. Bring the outside in - turn your hotel into lifestyle driven environments, where guests can work, rest

and play all in one place. Create spaces where your guests want to be any time of day or night. 3. Embrace the unconventional – Moxy by Marriot is a great example of a stylish hotel brand designed to give guests everything they want at an affordable price point. 4. Tear down boundaries - your lobby, bar and restaurant areas should be used to create free flowing food and drink spaces that encourage conversations and networking amongst your guests. 5. Challenge assumptions – just because something has always been done that way, doesn’t always mean it always should. Exciting and unique design isn’t something that is exclusive to boutique hoteliers - it can, and should, be embraced by all.

We believe that hoteliers need to be confident in creating thought provoking and unique concepts that deliver compelling reasons for guests to connect with your brand. With an abundance of choice in the marketplace and with new sector challenges posed by the likes of Airbnb, thoughtful design is a prerequisite for any property looking to succeed. Experts in creating and delivering dynamic brand experiences, Harrison has a diverse pool of talent and skillsets spread across four international cities – Dubai, Dallas, London and Birmingham. For more information, please visit:







... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU


0115 965 9030

Interior Designs


he hospitality sector in the Middle East is booming and Ulster Carpets is seeing continued demand in the region for its bespoke woven axminster carpets. Ulster is currently working on a number of exciting projects for hotels within the Gulf States including the W Hotel, Muscat, Shangri-La Hotel, Dubai, Saadiyat Rotana Resort, Abu Dhabi, and the St Regis, Amman. Ulster has previously completed several key projects in the Middle East such as the Sofitel Dubai Downtown, the Burj Al Arab, Dubai, Jabal Omar Marriott Hotel, Makkah and Le Royal Meriden, Abu Dhabi. The company also worked with Godwin Austen Johnson Architects to design bespoke axminster carpets for the lobby areas in the luxurious Sheraton Mall of the Emirates, Dubai. With an earth and water theme, designers used a palette of 25 colours to create textural designs with a patina effect in rich organic gold tones and contrasting blues. The final effect is breathtaking and offsets the luxurious decor scheme to perfection.

Continued demand for Ulster Carpets in the Gulf States

Ulster Carpets is a privately owned family company with headquarters and manufacturing based in Portadown, Northern Ireland. Ulster has taken the positive attributes associated with being a family owned company and combined them with a forward thinking, global approach to business. The result is a technologically advanced, service driven company with flair, flexibility and a passion for quality. Ulster Carpets produces luxurious woven axminster carpets that beautifully enhance the interior of many fine establishments worldwide. By combining creative design talent with their unique, innovative weaving technology PSYLO™, Ulster can offer unlimited design possibilities without the need for a repeating pattern, resulting in unprecedented depth and texture of design. These design capabilities combined with the high level of customer service are the reasons many prestigious clients continue to work with Ulster project after project. And with dedicated staff based in market, we can provide local knowledge and expertise. If you have a project you would like to discuss with us, please contact us on +971 4 399 5651.

Hotelier & Hospitality Design

For more information about Ulster Carpets visit

22 Sheraton Mall of the Emirates, Dubai – image courtesy of Preciosa Lighting

Interior Designs

Ceramique Internationale adds finishing touches to historic London pub

Ceramique Internationale has used its experience in pub and bar design to add the finishing touches to another historic London pub, after being selected to supply tiles to The Spotted Horse in Putney.

Ceramique Internationale worked with award-winning leisure design experts Fusion by Design on the renovation, specifying tiles from some of Europe’s finest manufacturers, including Vives, Entruria and CE.SI. Working towards Fusion by Design’s brief, Ceramique Internationale sourced Gorgo Grafito tiles from Spanish manufacturer Vives to create a geometric black-and-white diamond pattern along the Juniper Terrace’s bar front, while hexagonal tiles from Italian Manufacturer Entruria were selected for the indoor seating area. Entruria’s Blanco and Nero Hex tiles were chosen for the area, and were complemented with a white 150x75 mm rectangular border.

For the bar apron, the design brief specified a black-and-white octagonal pattern with anti-slip and stain proof properties, which needed to be cost-effective. After extensive consultation, Ceramique Internationale suggested the Full Body range from Italian-based CE.SI, which not only matched the brief but, due to the range’s low porosity, there was no need to seal the tiles once fitted so they required less time and money to install. Cameron Fraser, Director of Ceramique Internationale, said: “We have done a lot of work in bars, hotels and spas, much of it with our friends at Fusion by Design, and as a consequence of all that experience we are able to offer advice and a range of options for most jobs. “The Spotted Horse project required us to draw on that experience in order to meet the brief for each area of the bar and also stay within the budget, but the results were worth it and everyone is thrilled with the finished look.”

Hotelier & Hospitality Design

Serving the public for more than 250 years, The Spotted Horse reopened in September 2017 following an extensive renovation, which saw the pub implement a new botanical theme throughout, as well as launching a one-of-a-kind rooftop bar, named The Juniper Terrace.


Interior Designs

Banquette Seating Woodhouse Contract Furnishers are a family-run company established since 1972. Banquette booths and bar seating are just some of the products designed, manufactured and installed by Woodhouse Contract Furnishers. Seating Woodhouse Contract Furnishers operate countrywide delivering a unique service tailored to their clients’ exact specifications. Each project is individually designed paying particular attention to the customers ideas and requirements. Combinations of traditional furniture and custom built booths can be combined to reflect todays’ contemporary design requirements

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“We are a family run business, established since 1972, supplying a design, manufacture and installation service of bespoke seating and contract furniture to the leisure industry. We also offer a refurbishment and re-upholstering service to bars and restaurants throughout the UK”


Tub Chairs & Cubes


Aimed primarily at the contemporary end of the market, the tub chairs can be combined with free standing or custom fitted booths to deliver flexible seating combinations to satisfy a modern lifestyle. You can choose from the samples shown here or you might prefer to upholster your chairs in a unique material. We can accommodate all requirements.

The Woodhouse Contact Furnishers choice of chairs range from the modern to traditional. All chairs are made from solid beech, are screwed and dowled and can be finished in a range of finished. Upholstered seats can be provided and finished in customers own choice of material.

Interior Designs

Contractors Stools The Woodhouse Contract Furnishers choice of stools range from modern to traditional. All Stools are made from solid beech, are screwed and dowled and can be finished in a range of finishes. Upholstered seats can be provided and finished in customers own choice of material.

Tables The Woodhouse Contract Furnishers choice of tables range from modern to traditional. All tables are made from solid beech, are screwed and dowled and can be finished in a range of finishes. Table tops come in three materials: Ash MDF, Solid Ash and Solid Beech and can be cut with seven different profiles

• T.R.E. • Square Edge • Scallop • Painted Edge

• D.B.S. • Incut • Bull Nose • Wood Finishes

All items of furniture can be stained in any of the finishes listed here: • Dark/Rich Mahogany • Repro Mahogany • Golden Oak • Antique Pine • Natural Mahogany

• Rosewood • Dark Oak • Walnut • Brown Mahogany • Medium Oak • Jacobean • Yew

For technical reasons connected with the litho printing process, these colours are representative only.

Contacts Please contact us at the address below or submit the enquiry form. We value your custom and promise that none of your details will be passed on to other parties. T: 0109 565879 E: W: Woodhouse Contract Furnishers, Todwick Road Industrial Estate, Dinnington, Sheffield, S25 3SH

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FUN4FOUR The FUN4FOUR is the world’s only multiplayer game table made especially for the out-of-home entertainment market. Full of innovation and ground-breaking games, this patented device brings a whole new game concept to your bar, entertainment center, club, pub or arcade. Realize incredible savings by re-using your space multiple times. Not only one, but up to 6 people can play together on one FUN4FOUR table. You do not need to purchase expensive single or two player machines anymore. Your players will love the experience of controlling a FUN4FOUR game by using their mobile device! The incredible feeling of steering cars by gravity sensor is just one example of whats possible there.

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At every possible opportunity, the Max Fire HD has been engineered to work faster more easily and more efficiently. The latest version of Max Fire provides the largest online music and video library within the amusement market. It adapts to the songs and artists that are most relevant in your venue and reflects the unique musical taste of your clients. Mobile app integration: Your guests will love this innovative solution. They won´t walk to the jukebox to select music - they can just download the Music&Fun app to play there songs from anywhere in your location. Without a doubt your guests will have never experienced an app that allows them to remotely interact with a jukebox with such an extraordinary level of convenience. Better games through innovation Ingemar Kroiss, Export Sales Director, TAB-Austria GmbH & CoKG, Haiderstrasse 40, 4052 Ansfelden Phone: +43 7229 78 040-163, Mobile: +43 664 286 7541, Mail:

Grahame Gardner

Workwear solutions for all hospitality environments.

From the more classical uniforms, through to modern, bright and fully bespoke garments that push the boundaries of uniform and workwear design, Grahame Gardner prides itself on our ability to capture an organisation’s brand and personality ensuring that any team stands out from the crowd and is a true representation of their business and culture. The Grahame Gardner collections offer extensive ranges of sophisticated workwear of the highest quality and standard. Synonymous with style and innovation our exclusive ranges are ideal for organisations seeking to create a luxurious identity for staff and enhance their brand by providing customisable uniforms throughout the entire property; from management, front of house, concierge and spa staff to housekeeping, kitchen, bar, restaurant and banqueting teams through to your maintenance and gardening staff – we cater for all departments. With a vast range of choice, style and extensive colour palettes we also offer fully customisable garments from our Vitality, Advance and GFORCE Corporate ranges. Our collections present an exceptional range

of flattering and stylish workwear solutions ideal for the Hotel, Spa and Hospitality environments. Combining style and comfort with practicality and form, our design options and in-house embroidery services will help bring your organisations’ professional identity to life through quality, innovative garments. From initial consultancy through to a presentation of options, we work closely with you to ensure the garments, designs and styles are perfectly suited to your establishment all with a FREE design service to ensure we work as part of your team to deliver exactly what you need. Gemma Puffer, head of marketing at Grahame Gardner, said: “We offer one of the largest ranges of workwear in the UK, providing garments in a wide variety of colours, styles and sizes, using the latest fabrics and printing technologies to meet any company’s individual requirements. “We ensure every item is made to the highest quality and offers both style and comfort – something that’s vital not only for the wearer during the busy working day, but crucial when it comes to making a great first impression on the customer.” For more information please contact Grahame Gardner on:

Hotelier & Hospitality Design


ombining more than a century of industry experience with the latest innovations in fabric, design and manufacturing, Grahame Gardner is positioned at the forefront of helping businesses across a variety of different sectors meet their workwear needs.


Outdoor Hospitality

Cafe Culture

- Enhancing your Outdoor Hospitality CafeCulture are an independent, UK company supplying the hospitality industry with many products. These include shelters, umbrellas, windbreaks, planters, outdoor heaters, awnings and many custom made items. Bioclimatic Pergolas Perfect for various weather conditions these all yearround bioclimatic pergolas, from Gibus of Italy, are a superb solution to enhance and shelter your outdoor areas. The rotating roof blades open to let the sunshine in and close to keep the rain out. Rainwater is drained to the ground through the corner legs so the area underneath stays safe and protected. The roof blades are internally insulated with expanded polystyrene, which considerably reduces sound from rain impact and absorbs noise from parties below to reduce inconvenience to tenants living above. The system is modular and can meet any architectural and design needs with options such as sliding doors, windows, blinds, heaters, lighting etc.

Commercial Parasols From free-standing portables to large fixed jumbo umbrellas we have an excellent choice to suit your outdoor seating areas. We are approved Uhlmann parasol installers but can service any brand and offer survey, supply, installation, electrics, foundation work, recovering of torn roofs and repairs. Uhlmann are one of Germany’s foremost manufactures established over 20 years offering superb design, expert engineering, and precision manufacturing.

Planters and Furniture

Hotelier & Hospitality Design

We design and make our own planters from steel, GRP and artificial woods. We surveyed to see what will fit and we supply quotations with scale drawing at no cost. Artificial woods are perfect for the wet British climate being water and rot proof and do not need oiling or repainting so perfect for outdoor areas. We can supply and plant with real or artificial plants and deliver anywhere in the UK.


For large requirements we can source indoor and outdoor furniture direct from the factories of Asia for a really good price plus we have the full range of beautiful outdoor furniture from Emu of Italy with some great new products for 2018. There are many other products and services we don’t have room for here including modern and vintage lighting, menu holders, indoor blinds, table lights, promotional customer gifts so what ever your hotel/restaurant need is do us a call. See us at or drop us a line at

Outdoor Hospitality

SBI PATIO COVERS Make the most of your patio, terrace, court yard or walkway all year round by enjoying a new Veranda from SBI Ltd.

When the sun goes in, you don’t have to, with a touch of a button you have instant heat and lighting that can be turned up or down to suit your requirements.

These stand alone patio roofs have high grade aluminium frames with a choice of clear, opal polycarbonate or glass roofs and they can be designed as ‘lean to’ structures or completely free standing.

Your Veranda can shelter you from the rain with the addition of horizontal and vertical screens. Screens can be made from double glazed glass units, electrically or manually operated roller screens or simple clip on screens.

They can also provide you with traditional awnings, canopies, giant umbrellas, sail shades, screens and all types of internal and external blinds and shutters. Some of the advantages of owning a Veranda are protection to your expensive garden furniture. Keep your patio free from frost, snow and ice. A safe place for you and your children to relax or play as the glazing in the roof helps to stop harmful UV rays. More space to entertain your friends and family and no need to come in doors when the rain clouds gather.

What ever you require to cover your patio or terrace we can provide you with a wide choice of contemporary or traditional styles to suit your property and budget. SBI have been supplying and installing top quality products to both home owners and commercial customers alike since 1998. We offer a full design and installation service throughout the South East and have a network of dealers that will be happy to serve you through out UK. Call SBI for more information: Freephone 0800 0742 721 email or visit the website at to view our gallery of domestic installations or for commercial installations please visit

Hotelier & Hospitality Design

Verandas enable you to continue with your party whatever the weather. SBI also offer a wide range of wind stable, fixed frame retractable awnings that are the latest offerings in design direct from Germany.


Forbes Group is a leading British manufacturer and supplier of hospitality, conference and banquet furnishings to leading venues worldwide.

ta ues re q e R chu bro | +44 (0) 1568 616638 |



Our unique range of gas fire pits and fire bowls are designed to increase your enjoyment of your outdoor spaces and lengthen the time for which you can comfortably occupy your garden, patio or balcony. Elementi gas patio heaters and garden fires are available in a wide choice of finishes and

colours, in either natural or ECO stone to suit the space they are to occupy. Specially designed fire beds and gas fittings are manufactured in an attractive stainless steel for durability and then fitted to the appropriate fire pit, fire bowl or fire table to complete a unique ‘outside fire’ with a sophisticated

or rustic appearance, as required. Operation of all these attractive and practical, outdoor gas fires is very simple and they are extremely easy to light. Installation requires no specialist skills being restricted to connecting the gas bottle to the and placing the ceramic firewood or alternative media. • 01869 22 00 50 •

Sweet taste of success for Consistently delivering world-class manufacturing techniques, around 80 per cent of components are fabricated in-house. The result is a hugely popular range of competitively priced premium espresso and cappuccino machines.

As 2018 gets underway, espresso machine manufacturer Fracino continues its trailblazing success

A champion of British manufacturing craftsmanship and a member of Made in Britain, Fracino boasts a strong network of UK distributors and clients include Subway®, Patisserie Valerie and Living Ventures Restaurant Group.

Powerful products Fracino’s extensive range of espresso machines include a fully automatic bean-to-cup Cybercino machine, hand fill compact machines and a range of traditional espresso machines. Its Dual Fuel espresso machine range is perfect for the rapidly growing mobile coffee market.

Romano The Romano is a strikingly stylish machine. Available with 2 and 3 coffee making groups, a hot water valve fitted with an anti-splash nozzle and stainless steel steam tubes for frothing milk. It boasts all the power, technical qualities and reliability synonymous with Fracino products, in a stunning but elegant look to create the ultimate bar furniture.

Hotelier & Hospitality Design

Romano Luxury


Fracino’s Romano, finished in stunning polished copper plate and with a bespoke logo in the illuminated rear panel, exudes the ‘premium luxury’ factor. The Romano fuses style and awardwinning technology - elegantly combining classic curves and modern styling with contemporary, premium quality materials and close attention to detail. The bespoke finish Luxury range is also available in 2 or 3 group versions.

P.I.D. The revolutionary P.I.D. is available with 2 or 3 groups. Each group has its own individual boiler, whilst hot water and steam are provided by a large 14 or 20 litres boiler for the busiest venues. Its array of control and diagnostic features allows the user to adjust and fine-tune various elements to consistently create the perfect espresso. Most features are controlled by a simple and easy to use LCD display mounted on the front panel. It is available in a choice of gloss white, burgundy, black and stainless steel featuring an illuminated back panel.

Luxomatic grinder Perfectly suited for more intimate settings, Luxomatic grinders are equipped with the most sophisticated sound proofing technology. The elegant looking grinders will grind at just 55 decibels,

resulting in consistently ground coffee, with little background noise. They offer touch screen selection for single or double espresso Grind on Demand operation.

Bambino A high quality 1 or 2 group espresso coffee machine with semi-automatic or electronic options, the Bambino provides exceptional value and bespoke branding. Each machine has a hot water valve and single steam tube for frothing and steaming milk. With a large boiler and efficient heating element, every Bambino is hand built using only the finest stainless steel, copper and lead-free brass. All working surfaces, steam and hot water tubes are made in 304 stainless steel, with a Zintec powder coated chassis finished in an attractive metallic anthracite colour; or as an optional extra, polished stainless steel side panels for a luxury finish.

multi-award winning Fracino Duel fuel machines The Fracino 1, 2 & 3 group Contempo and Retro coffee machines are also available as a Dual Fuel option. With the same great specification as Fracino’s regular 1, 2 & 3 group machines - but with the option to use LPG, Butane or electricity - they provide unrivalled flexibility and mobility whilst retaining high volume output. These machines are ideal for mobile catering units and ‘espresso on the go’. Their high-powered gas burners provide the equivalent power of their electric counterparts, ensuring that there will be no loss of steam pressure during busy serving periods. Fracino’s gas machines are the most powerful in the world.

Contempo The Contempo boasts a stainless steel finish that shines like polished chrome and the design makes for a stunning, yet timeless focal point in any café, bar or restaurant. Semi-automatic or electronically controlled, they are available with 1, 2, 3 or 4 groups for making coffee and each machine has a hot water valve and two stainless steel steam tubes for frothing and steaming milk. All have large capacity boilers, high-powered elements and are hand built to the highest standards, using only the finest grade materials.

Above: Contempo

Far Left: Romano luxury in polished copper finish

Below: Three group Retro gas machine

Multi million pound investment programme Fracino has scooped 17 accolades since 2013 and exports to over 70 countries globally. Its latest multi million pound investment programme features a stateof-the-art showroom, a Technical Training Centre of Excellence and an extended service and spares facility. Contact Fracino at or 0121 328 5757

The contemporary, compact, manual fill Classico machines are particularly relevant in venues where space is at a premium or plumbed water is unavailable. Dynamic and sleek, these latest low volume professional/semiprofessional coffee machines are reliable, durable and user friendly. The stylish machines are ideal for sites requiring between 50-70 coffees daily – revolutionising the espresso experience in offices, hairdressing salons, boutiques, pubs, bars and homes. Making two drinks and steaming milk simultaneously, these unique machines feature a high-powered element and a full sized E61 commercial group, operated by a stylish lever switch to enhance their visual presentation.

Hotelier & Hospitality Design



Thermapen IR infrared thermometer with foldaway probe The new Thermapen IR is two instruments in one compact unit, combining the advanced technology of two ETI designed and manufactured products, the RayTemp 2 Plus infrared thermometer and Thermapen 4 digital probe thermometer. Housed in a robust ABS case containing ‘Biomaster’ additive which reduces bacterial growth, the Thermapen IR incorporates a motion sensing sleep mode (penetration probe only) which automatically turns the instrument on/off when set down or picked up, maximising battery life.

Hotelier & Hospitality Design

To utilise the infrared function, simply aim the infrared thermometer at the target and press the scan button to display the surface temperature. Please Note: the infrared non-contact function will only measure when the probe is in the closed position.


The Thermapen IR thermometer features a max/min temperature function accessed via the mode button (IR only). The distance to target ratio is 5:1, therefore the thermometer should be positioned as close to the target as possible. The default emissivity is 0.95 but can be adjusted between 0.1 and 1.0, if required via the mode button. Alternatively, it is possible to take liquid or semi-solid product temperatures using the reduced tip, stainless steel penetration probe (Ø3.3 x 110 mm). The probe conveniently folds back through 180° into the side of the instrument when not in use. Each Thermapen IR is supplied with a traceable certificate of calibration. Competitively priced, at £60 each exclusive of VAT from


for foodservice & hospitality

As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Food Check, ideal for different food types or preparation areas, reducing the risk of cross-contamination





for more information on our full range visit us online

Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy. The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR., +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224

Hotelier & Hospitality Design



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via or visit our website

LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on to see our full range, or telephone our dedicated sales team on 01949 862920. Email:

Business Directory

The company was the first to develop and make a solely glass and aluminium structure and is the Royal Horticultural Society’s recommended aluminium greenhouse and glasshouse supplier. All Hartley Botanic’s glasshouses and greenhouses are handmade to match customers’ specific growing needs and requirements using the finest materials and representing the highest level of engineering design

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR. 01952 585828

For more information go to:

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

01480 811 000

Hotelier & Hospitality Design

Celebrating its 80th Anniversary this year, Hartley Botanic is one of the UK’s oldest and most trusted greenhouse and glasshouse manufacturers.


Business Directory Beverages

Hi Spirits +44 (0)1932 252100


Tevalis 01923 294446

Interiors & Design

CUBBINS 01434 604 181


BALMORAL TEXTILES (028) 90617431


Philip Watts Design +44 (0) 115 9269756

Tableware +44 (0)1248 600656

Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

WRS +44 (0)1933 533880



Barry Perrin +44 (0)1992 611415

Flexfurn +44 (0)1242 524777



Neon creations +44 (0)1204 655866

Coffee/Coffe Machines

Hotelier & Hospitality Design

FRIMA +44 (0)845 680 3981


Cuisine Quip +44 (0) 118 957 1344

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics

Kimbo +44 (0) 208 987 9070


DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website or in person at our huge premises in the countryside. 01743 761241

e: t: +44 1628 532003 w:

Coffee Services +44 (0) 843 289 2109

To advertise in the directory please contact Justin Courtney on 01843 448443

Jura +44 (0) 800 552 5527

LG HVAC Systems

You can’t see it, you can’t hear it, but, you can feel it. A true hospitality experience How comfortable guests feel during their stay is essential to a hotel’s reputation yet at the same time hotel owners must consider how much energy in operational cost they are willing to take on. LG HVAC solution is the answer to the problem.

Hotelier & Hospitality Design

Hotel lobbies are large spaces with high ceilings that require year round availability of heating cooling and ventilation LG ducted or cassette fan coils with HRV cool heat and ventilate large spaces effectively making comfort more accessible than ever before.


When guests checking LG AC control activate the air conditioner in the room creating the perfect climate by the time they walk in the door. Guest rooms are where people really want to feel relaxed and comfortable. LG provides a total solution for guest rooms to meet the best quality of comfort and energy saving ceiling concealed duct with Heat Recovery Ventilation provide a constant stream of fresh air to ventilate the room and maintain optimum temperature thanks to LG multi V smart load control. The low noise indoor unit in the guest room has been designed to be as quiet as possible for maximum comfort. LG control interface displays temperature humidity in comfort levels with the design that easy to read and control. On Demand the LG Multi V™ heat recovery system channels the indoor unit excess heat to the Hydro Kit system generating water temperatures of up to 80 degrees Celsius to be used to heat indoor pool, or hot water consumption in guest rooms and kitchens without increasing energy used for the heat recovery system which allows simultaneous independent heating and Cooling by moving heat energy from one area to another. To be able to effectively manage extensive and complex HVAC system LG Controls provide the ideal solution with its Touch Central Control to manage not only the HVAC but also other ancillary hotel components such elevators, pumps, lights etc to save and control energy consumptions and maintenance locally and remotely. LG central control system provides a variety of Solutions saving running costs and efficient energy control, the peak wattage function limit peak energy usage by controlling indoor units they can also set schedules in

Extensive range and styles of indoor units and Heat Recovery Ventilation

Heat recovery system with hydro kit using wasted heat from indoor units and generate hot water.

advance for certain times. Its energy management enables monitoring all operational details in power consumption visual Navigation show current operation status on floor plan in one view controller can be easily accessible via smartphone for your convenience moreover improve building management system connection makes the LG control solution compatible with existing building management systems. Also for hotels and resorts which are located near beaches the world’s only LG Ocean Black paint technology prevents corrosion of outdoor unit due to salty sea breeze for exceptional durability and long lasting performance. LG HVAC equipment distributed and extensively supported by Space Air 37 years experience in distributing air conditioning equipment since 1980 supported by un-matched accumulated data of over 22 GB supports the product through Architects, Specifiers, Contractors, Facility & Maintenance companies with design assistance, specifications, after sale support, logistics, spare parts and on/off site support to all customers from Guildford and Bristol sales offices.

Contact us on 01484 478 715, or visit our website


Aesthetic design You no longer need to be told what your air conditioner should look like. With LG’s revolutionary ARTCOOL Gallery, you can change the look of your air conditioner to whatever you want.

Air conditioning is a system for controlling the humidity, ventilation, and temperature in a building.

Choose your own design cover

Stylish design solution for all applications. Residential, Commercial, Retail, Office complex, Hotels, Health Centres, Hospitals. ( 01483 478 715 * 8

Space Air Ltd - Official distributor of LG Electronics

Equipline takes a glimpse

foodservice market and explores As a nationwide commercial catering equipment Distributor we have been able to maximise opportunities and capture some major concerns of foodservice operators through personal contact with customers either by visits, or conversations while attending our relaxed Open Kitchen Live events. These were ultimately distilled to the same fear: “loss of customers”.

There are multiple reasons to be fearful: loss of customers can be the result of many, complex, factors: the following were the foremost areas of concern:

The customer invested in the system including a Nieco automated conveyor char broiler, an Antunes ‘Cheese Melter’ and a VCT Hi-Speed Vertical Contact toaster for toasting their buns - their burgers sell at a whopping £14.75each.

Seeing is Believing! See Left for comparison of customers’ fresh burger cooked on Nieco conveyor char-broiler in 3.45 mins vs cooked on customers’ own chargrill in 8 minutes (cooked by its own Chef) to same internal temperatures

Shortages of skilled staff can probably be attributed to most of the fears outlined above plus the further fear of a reduced pool of potential employees. To harness lesser skilled staff savvy Operators have been investing in the latest technological advances unsurprising from large chains with very deep pockets.

10/12 second drop - its auxiliary heaters ensure super-hot buns

keep up with competitors

• How to offer wider day-part appeal to generate sales during quiet hours

• How to speed up service at peak times,

particularly during precious short lunch periods

• How to maintain quality when trying to speed up cooking/re-heating/Hot Hold processes

Hotelier & Hospitality Design

One (smaller) customer visited Equip Line’s Live Kitchen intent on speeding up service by introducing a Hot Grab & Go. The interactive live demonstration proved that we could simplify the system, significantly speed up their production process, and enhance its product.

See right for one of our companion pieces for the Nieco Broiler - Hi-Speed Vertical C o n t a c t To a s t e r VCT2000 – never proven by us but said to toast around 750 buns per hour – all we know for a fact is that in continuous production a single person cannot feed the unit fast enough!

• How to stay ahead of – or at least


One result of automated technology is BK, a major in every sense, uses conveyorised char broiling platforms worldwide to cook its burgers.

Interestingly, smart smaller start-up companies ‘bit the bullet’ and made substantial investments in equipment and so evaded several threats by either increasing their ability to employ unskilled staff, or enhancing or preserving their brands’ product consistency and quality into the foreseeable future.

Automation ticked all ’fear’ boxes for 3 Ethnic Operators. Visiting from the North East each were seeking a solution that would release them from the tyranny of char-griddles dogged by a lack of skilled staff, and to improve product consistency and temperature control.

at deepening fears within the means of minimising them. They brought their own products - spiced Burgers, marinated Chicken Tikka, marinated cubed lamb, spiced minced lamb kebabs, whole muscle marinated chicken breasts, a variety of mixed vegetables - to the Live Kitchen and tested the Nieco conveyor charbroiler:

Our team quickly established optimum temperature and belt speeds and produced each product to consistent core temperatures and an authentic finish comparable with that of a tandoor. All 3 invested to speed up their production, achieve product consistency, and easily train lesser-skilled staff to use this simple automated system. Sometimes Hot Holding is the answer to speeding up service and many customers use the visual attraction offered by presenting products in Hot MultiDeck display units.

Can’t ignore retail sector giants such as Tesco, Waitrose, Morrison’s, which primarily sell cooked Chickens, and passing their rigorous design standard testing processes acts as a testament to the efficiency of equipment, in this case Fri-Jado Hot Multi-Deck units.

Says Equip Line MD, Jacki Walker: “Our experience proves these innovative technologies are not just for major operators, but are equally applicable to small and independent operators. We have really enjoyed being challenged this past year, and look forward to working with customers to develop solutions to their specific challenges in 2018”.

A ‘Grab & Go’ is not just for Chickens! These household name retailers, together with many high street icons including Pret A Manger, Greggs, Itsu, Abokado, and many more are all further testament to the efficiency of the units when holding a great diversity of products. A few examples includes Soups, one-pot Stews, porridge, pastries & pies, hot sandwiches, - and not to forget Wraps which actually started the craze! All offer their customers high quality products held at correct legal temperatures that they can literally just Grab ‘n’ Go.

Hotelier & Hospitality Design

A ‘Grab & Go’ system is a real time-saving boon to time-poor customers who just want to run into your store, grab their favourite lunch, pay and go!


ITS LOLLY LAUNCHES EXCITING NEW SOFTWARE EPoS and payment specialist on a mission to help the hospitality sector improve customer service levels Lolly, the EPoS and payment solution specialist, has launched a wide range of new functionality to its award-winning EPoS till software - giving hospitality businesses the tools to build and grow their businesses with ease. Some of the recently added updates


• Customer & Accounts Understanding the customer is key to the success of a business and with Lolly’s new accounts feature it is possible to track customers’ preferences and their buying habits. Additionally, the accounts feature enables you to identify someone with a photograph or card and provide a cashless/cardless service, providing customers with an “on account” facility with a preagreed credit limit – customers simply order what they want and settle their account at a future point in time. Automatic receipts are issued against additional sales on account, providing details of purchases made, total balance and credit limit.

Hotelier & Hospitality Design

With concerns about data security being big news, it’s top priority for customers and companies to know that information is safe. All of the data is securely hosted by Azure, so all data security measures will be in place, supporting compliance.


• Product Stock Countdown (wastage) Efficiency is key for a speedy, profitable and enjoyable experience in hospitality. Through accurately measuring product information and availability Lolly is enabling its hospitality clients not only to save money, but also to protect the environment, by ensuring waste is kept to a minimum. Having a limited number of specials on your menu is great for customers but can be a headache to manage especially if you run out, with orders waiting. The assigned stock value added to an item will automatically decrease each time an order is placed, giving front of house and kitchen staff clear visibility of how many specials are left.

Product Information (calorific content, intolerances etc.) The new software also enables customers to be informed of product information with ease. For example, with increasing numbers of people looking to avoid certain ingredients because of intolerances, or through personal preference, it is crucial for staff to deliver this service.

• Sales Review Report

With Lolly’s new functionality any item can be updated with calorific content, provenance, ingredients etc. This allows customer requests and questions to be answered quickly and accurately.

Peter Moore, CEO at Lolly, said: “We really listen to our customers and all of our development work is as a direct result of requests from our customers. Quite simply, the Lolly team wants our customers to be the best they can so we’re giving them the tools to do it.”

It is also easy to communicate requests and preferences to the kitchen, or bar, with custom messages on tills and printers.

A great report when you need to know the sequence of sales, for example 9am first transaction was “drawer opened by X”... Businesses are able to run the report with the click of a button and have visibility of all transactions in a given period.

Contact Lolly on 0800 038 5389 to discuss functionality or visit to book a free quick demonstration.



Supported by

In partnership with

WHO SHOULD ATTEND? Anyone who has responsibility for cleaning, hygiene or facilities management should attend this event.

Register now to attend the regional Cleaning

Contract cleaning companies

Show event dedicated to the cleaning and hygiene

Window cleaners

sector. Don’t miss this chance to test and source

Facility/office/business managers from a wide range of industries including:

new products and benefit from the free seminar

educational establishments - schools, universities etc.

finance/insurance - city offices, banks etc.

hospitals and healthcare establishments

industrial, manufacturing and warehouse facilities

leisure and hospitality facilities - hotels, restaurants, cinemas etc.

• Health & Safety in the

local and central government

Cleaning Industry

public services - ambulance services, police, fire brigades etc.

residential and nursing homes

retail and shopping centres

transport providers

programme. Registration is free of charge for all relevant professionals

FREE-TO-ATTEND SEMINAR The following sessions are free-to-attend to all registered visitors • The British Cleaning Council’s Research Report • Future Ready Workshops

• Business Promotion Workshops

Hotelier & Hospitality Design