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August 2016: Kitchen & Catering, Business Matters, Design & Build, Housekeeping & Bedding

Hotelier & Hospitality Design

Read about the chargrill that’s revolutionising the industry Featured this issue:

“The kit!n is p"fect. It’s #$%ng” The impressive Ynyshir Hall Hotel, part of the Relais & Châteaux group, recently added to its many awards when its Michelin-starred restaurant received a new design and installation by C&C Catering Equipment Ltd. The scheme was awarded the Overall Winner Grand Prix trophy at the 2016 CEDA Awards, and our team at C&C couldn’t be more delighted. Not only did we work closely with their Michelin-starred Head Chef Gareth Ward and the late co-owner of the hotel Mrs Joan Reen, we also worked hand in hand with many of our trusted supplier partners. The result: An installation that completely eclipsed the existing catering facilities. An award winning installation no less. Sometimes we feel it’s better to let our customers do the talking though. So, in the words of Joan Reen, “The kitchen is perfect. It’s stunning, and you can’t get better than that”. We couldn’t have put it better ourselves. To find out more about the project, visit us online. Together, we make it happen.


1 Smithy Farm, Chapel Lane, Saighton, Chester, CH3 6EW Tel: 01244 625170

Contents August 2016

Industry News Kitchen & Catering Business Matters Design & Build Housekeeping & Bedding

8 14 34 56 66 Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

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Industry News

Ibis Styles arrives in Hungary Newcastle hospitality operator expands hotel footprint after with two new properties Economy designer brand Ibis Styles is thinking big with the opening of not just one but two new hotels in Budapest.

This is a new country for the brand and a new opportunity to once again convey its distinctive personality and character. To mark the occasion, the teams from AccorHotels Hungary have organised a custom inauguration event bringing together partners, clients and members of the local communities.

Hotelier & Hospitality Design

Opened back in May, the ibis Styles Budapest Centre and ibis Styles Budapest City, both former Mercure establishments, convey the “Happy Mood” feel of the ibis family. During the launch event, inspired by a storytelling concept for the two establishments, Gilles Clavie, President and CEO of Orbis SA/AccorHotels Eastern Europe, explained that: “The opening of the first ibis Styles hotels in Hungary is a major step for our Group in the region, as well as for the brand. With the arrival of ibis Styles to Hungary we are bringing innovation and a new hotel experience for the guests, offering unique design and atmosphere, a friendly service and welcome, where guest can feel the conviviality and unique storytelling created around the hotels”.


The talented Polish design agency Tremend created the interior decor for both establishments, which feature fun and distinctive living areas. Including bright and refreshing colours, modern materials, amusing geometric patterns and brightly-lit interiors, all aspects of the brand’s distinctive style contribute to a wellestablished and hard-hitting storytelling concept. For its part, the ibis Styles Budapest City offers guests a “bicycle ride” experience. This includes chair backs in the shape of handlebars, wheels for chandeliers, hanging bicycles or cycle lanes marked out on the ground. All cycle-related imagery inviting the guest to embark on a special journey.

£1m turnover boost

One of Newcastle’s biggest hospitality operators has announced plans to expand its footprint after acquiring new sites, including two hotel developments.

Gainford Care Homes Ltd, which currently operates hotels including Newcastle’s Vermont Hotel and Vermont Aparthotel, plus 13 care homes, a nursery, a Japanese restaurant and bar and Bar Livello in the city, is making the move after posting a £1m increase in turnover for its hotels’ business in 2015. The Chester-le-Street-based group acquired its third hotel in Newcastle city centre last year and plans to have the property up and running by summer 2017. Gainford also snapped up Grainger House earlier this year, and is poised to start work converting the property into a 70-bed hotel, which it plans to aim at the midrange market. Planning permission has now been granted to create the hotel, which is yet to be named, complete with bar and restaurant and with a scheduled opening date for next year. The announcement comes as the group posted strong trading figures for 2015, with turnover up 9.3% from £20.5m to £22.5m. The major refurbishment work that was undertaken at the hotels resulted in a profit of £830,000, while the group expects this to improve further as turnover increased by £1m. The new hotel will join the Vermont Hotel and Vermont Aparthotel in Newcastle, plus the Great Victoria and the new city centre hotel as the fourth in the Gainford portfolio.

Industry News

Guest WiFi

enables hotels to achieve so much more than keeping guests connected Guest WiFi is now more important to travellers than anything else a hotel stay can offer, allowing guests to feel connected to home, or to keep on top of their workload wherever in the world they are. However, guest WiFi is even more important for hoteliers as public WiFi networks can have many more uses besides making guests happy.

A key objective for many hotels is to make every part of the stay an experience that is in every way better than what one might expect in the comfort of your own home. Yet, the one key area that lets many hotels down is the WiFi. At home there is no need to complete login forms, connection is simple. On your home wireless network, you can benefit from streaming content from your devices to your big screen TV, you can simply add games consoles and your other WiFi enabled systems, and once connected they will seamlessly connect every time they detect your WiFi networks’ name, or your SSID as the techies like to call it. A new key component of the MyAirangel platform is set to tackle this issue. With the introduction of the Personal Area Networks feature, guests will be able to take their home WiFi experience with them to any hotel with the ‘best of breed’ platform installed. Personal Area Networks enable hoteliers to provide guests with a Hotel Home Experience (HHE) where guests have their own personal SSID, they can even use the same one as at home if they want all their

devices to seamlessly connect when they arrive, where they will be remembered and automatically logged into the WiFi no matter which hotel in the group they visit. This enables guests to connect any or all of their devices and stream personal content to the biggest screen in the room. Hoteliers can also use HHE as a reward for regular guests, loyalty members or even use it as an upsell opportunity to loyalty members. WiFi can really strengthen the bond between the hotel and their guests by creating a bridge between them. Personal Area Networks, better engagement via Injection Jets, where content can be injected into the guest’s browser, promoting hotel services or third party advertising, and an overall positive WiFi experience are sure fire ways of improving satisfaction, promoting loyalty and generating additional revenue.

Hotelier & Hospitality Design

WiFi is an enabler. By deploying a guest WiFi platform such as MyAirangel, a savvy hotelier has at his or her fingertips, the ability to gain more insights, the means to engage with guests better whilst they are on the premises, and new ways of promoting hotel services, app downloads, and loyalty programs.


Industry News

Devonshire Club announces ‘Dream Team’

The City of London’s most glamorous Private Members Club appoints a network of dedicated hospitality experts

Following the appointment of legendary club host Ian Palmer as General Manager, Managing Director Brian Clivaz and Ian Palmer announces the completion of his Devonshire Club ‘Dream Team’, following the opening of The City’s £25 million members club this June. In addition to offering impressive facilities that cater to the needs and wishes of the discerning, cultural and intellectual elite, the club will herald a selection of the most skilled professionals in the industry.

Hotelier & Hospitality Design

Aret Kapetanovic will head-up the membership department as Membership Director, following a similar role at Café Royal and Bitter Sweet, and event management experience with the Royal Albert Hall, The House of Lords and the Queen’s Golden Jubilee. Reporting to Aret will be Membership Executive Edward Haskell, who has experience with The Birley Group, Soho House and The Brompton Club. The club opened Founding Membership applications this April.


Tiziano Tasso has been appointed Bars Manager, with international experience in member’s clubs and prestigious venues, and will be working closely with the General Manager of Brassiere, Rodney Chidgey. Having worked in some of the most renowned and distinguished restaurants in the world, Chidgey bring with him experience from the Four Seasons, Caprice Holdings and Corbin & King, to name a few. With 68 luxury bedrooms and suites on offer to members and special guests, looking after customers will be Head Concierge, James Malone. Having grown-up in the hospitality industry, Malone has adopted a lifetime of hotel and tourism experience from across the world, most recently working at Café Royal Hotel. Hospitality Manager is Edward Young, a former member of The Rocco Forte team, who has come from leading the Front Office team at the Madinat Jumeirah Resort in Dubai.

Brian Clivaz, Managing Director of Devonshire Club, said: “When launching such a glamorous and sought-after member’s club, it’s only right that our team reflect this. We’re With a large focus on its culinary offering, Devonshire confident that we have sourced the best of the best, from top chefs to the finest in customer care, to ensure our guests Club’s Head of Food & Beverage will be Simon have an experience to remember. Whitley, former chef at Home House and opening chef at The Arts Club in Dover Street. Having cooked The team is already in place and active, following the recent for all members of the Royal Family, the last 3 Prime opening of the club in June and the £25 million renovation of Ministers and other Premiers from around the world, its site in Devonshire Square. This exclusive haven, in one Whitley is a rare jewel in the industry. William Best, of the City’s most iconic business and leisure destinations, former Premier Sous-Chef at The Ritz, has been Devonshire Square, is looking forward to welcoming appointed as Head Chef. Supporting the talented successful women and men from the City and thriving East Best will be Sous-Chef Lorant Baratki and Executive End. Head Chef Oliver Lesnik, with experience at White’s, the Cadogen Hotel in Knightsbridge and most Founder membership is open and £2,400 per year; a 10 year recently at Clivaz’s L’Escargot. debenture membership is priced at £24,000.

Industry News

Millennials are wanting interactions with hotel staff that are genuinely valid and will enhance their experience, according to a panel of top experts speaking at this week’s Hotelympia. Taking to the stage, Steve Lowry, co-founder of Umi Digital, Ed Rogers, from Avvio, Tim Brown, Oracle Hospitality and Carl Michel, chairman, Veeve, all voiced their opinions on how to lure the fast growing breed of Millennials, with all the panellists agreeing that the level of personalisation will continue to step up and the demand for connectivity in every single area of the hotel will be vital to success.

giving their staff and for independent hotels, allowing staff to have a personality becomes crucial to that brand.” Michel also stressed how this is where independent and smaller hotels have the advantage as they are able to implement training schemes much quicker than a larger brand. The panel then went on to discuss how the industry is changing as a result in the growth of the Millennial traveller and how these consumers are shaping the sector. “Hotels are almost becoming what they used to be years ago, real hubs of the community again,” explained Michel, “it’s old fashion hospitality rehashed into a modern era.

“The challenge for hoteliers is being able to quickly connect to Millennials online and for potential guests to know that the decision they are about to make has been vetted by others – friends when they share their location and post pictures on Instagram – Lowry said: “The first by making sure guests question asked by can share their trip, you Millennials when they can stand back and let check into a hotel is, the Millennials market for what’s the Wifi code? This you,” concluded Michel. stresses how important it is that this is a key area that hotels need to invest in.” Michel, who was previously with Generator Hostels, commented: “Millennial customers only want staff interaction that is genuinely valid, so to ask about the local area, things to do and the culture. This then challenges the type of training hotels are

London EDITION’s Punch Room goes on international tour

The London EDITION has revealed that it is to take its iconic Punch Room on an international tour to some of the best bars around the world. The team from the luxury bar situated within the Schrager and Marriott boutique in the heart of the capital will visit the likes of Miami, Singapore, Chicago and Berlin this year in a bit to spread the word about what guests can expect at Punch Room London. The team consists of bar manager, Davide Segat, head of bar operations, Andy Shannon and head bartender Chris Pawar. Having already ticked Paris off the list of destinations, they will now travel to Miami to join their colleagues at the sister hotel Miami EDITION during the South Beach Food and Wine Festival at the end of this month. Then the team will take to the road once again to visit Singapore in March, popping up at The Cufflink Club as part of Singapore Cocktail Week. Prime locations, New York, New Orleans, Chicago, Berlin and more, will follow later in the year. At each location, Punch Room’s team will tweak its menu slightly in order to incorporate and capture the local and seasonal ingredients popular in the region. David Segat commented: “We’re taking our bar on the road, so there’s going to be a lot of consistencies, to give people a feel of what we do at Punch Room London, but we will tweak the menus to suit the venues. The Milk Punch will probably come everywhere, because it’s what we’re known for.”

Hotelier & Hospitality Design

Millennials want staff interactions that are genuinely valid


Creating A Unique Entertainment Experience


Hotelier & Hospitality Design

uests’ expectations and demands are higher than ever. Over 12 million people subscribe to Sky in their home, generally alongside a large LCD or Plasma screen, with surround sound, and expect the same or better when travelling. When it comes to TV entertainment people want the convenience and quality that comes with watching programmes, sports and movies on a large screen television. In fact, over 80% of hotel guests prefer to watch content on a TV rather than on a mobile or tablet device and two thirds of guests who do stream content to their personal devices, only do so because premium content is not available in the room . Providing this level of quality in-room entertainment can help prevent frustration while travelling – and in turn, prevents negative comments on social media. Therefore, the potential rewards to a hotelier who ‘gets their entertainment offering right’ for their guests is significant. It can be the difference between filling a room and losing out to a rival venue.


Sky In-Room allows hoteliers to recreate that top-quality home-from-home experience in their rooms. It operates like an in-home Sky TV service, giving guests full control over the content they watch. With an unbeatable selection of channels, guests can enjoy the shows they know and love. From compelling dramas such as Ray Donovan on Sky Atlantic and Nashville on Sky Living, to our eleven exclusive Sky Cinema channels showing everything from box office hits to all-time classics, and plenty of live sporting action across seven dedicated Sky Sports channels. The flexibility of content available through Sky In-Room means that different room types can take different content packs, allowing hotels to boost business by offering the ultimate mix of live sport, entertainment and news programming to encourage longer stays and repeat visits.

Offering live sport in communal spaces, such as a bar, presents another key opportunity. Hoteliers can use the draw of live sports to help drive additional footfall. Research shows that more than 60% of hotel guests aged between 18 to 34 believe it’s important that Sky is available in the bar and nearly half (42%) of consumers will stay longer in the bar when live sport is being shown . With seven dedicated Sky Sports channels to choose from, showing live Barclays Premier League football , European and International rugby union, Formula 1®, International Test Series Cricket, and more – customers will be spoilt for choice seven days a week. Access to reliable and fast internet is another expectation among holidaymakers. A good WiFi connection encourages guests to spend more time at the hotel, which can translate in additional revenue from restaurant or bar sales as they check emails, spend time on social media and surf the web. This means it is more important than ever for hoteliers to meet their guests’ online needs. Sky provides a comprehensive and trusted solution. Powered by The Cloud, Sky delivers fast, reliable, easy to use WiFi access throughout the hotel, backed by our many years’ experience as the UK’s largest provider of public WiFi. From solo travellers to families, Sky offers a 3-in-1 package to meet the needs of their guests. From an unrivalled choice of entertainment in rooms, to world-class sport in the bar and seamless WiFi connectivity from The Cloud, it’s all part of delivering the best experience for guests and therefore driving revenue for the business.

Fully booked. Now there’s a thought worth entertaining. From award-winning dramas and comedies to blockbuster movies and nail-biting sporting action – your guests can have it all with Sky. Plus fast, reliable and easy to use WiFi with marketingtools designed to drive business growth.

Call 08442 414 648 T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. WiFi from The Cloud: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Masters of Photography © Alessandro Gaja. Minions © Universal Studios 2015. All Rights Reserved. The Force Awakens © Lucasfilm Ltd. & TM. All Rights Reserved. Don’t Tell the Bride © Sky UK. Correct at time of supply: 15/07/16.

Kitchen & Catering

C&C Catering Equipment Ltd achieves double shortlisting in CI Powerlist 2016 Following a victorious evening at the annual CEDA Grand Prix awards, C&C Catering Equipment Ltd is pleased to continue its success. Two members of the C&C team have been shortlisted to feature in this year’s Catering Insight Powerlist, an achievement of which all at the Chester-based business are very proud. Managing Director Peter Kitchin and Sales Director Peter Farrell have both secured a spot in the prestigious Powerlist, with Peter K nominated in the Business Leaders category and Peter F as an Industry Innovator.

Hotelier & Hospitality Design

The business’ Managing Director was shortlisted after the successful incorporation of C&C Catering Engineers Ltd as a subsidiary company, and the launch of second subsidiary company C&C Catering Fabrications Ltd. Additionally, the company was pleased to enjoy its most successful year to date.


Sales Director Peter Farrell’s nomination in the Industry Innovators category comes due to the dedication he puts into each scheme, which reflect his passion for the industry, and his constant strive for excellence and professional development. Managing Director Peter Kitchin commented, “I’m delighted that our team has been recognised for C&C’s dedication to the industry. Pete and I are pleased to feature in the Business Leaders and Industry Innovators categories, and congratulate the other individuals who have also been nominated.”

Planning your next kitchen project? C&C Catering Equipment Ltd are industry leaders in the design, supply and installation of commercial catering facilities and dedicated to achieving the highest of standards. Having completed prestigious schemes such as Ynyshir Hall, CafĂŠ Royal and The Chester Grosvenor Hotel & Spa, we are confident in our ability to deliver state of the art facilities, regardless of the location or size of your hotel. Why not see for yourself? For more information and project information, please visit Professional hotel catering facilities #wemakeithappen

1 Smithy Farm, Chapel Lane, Saighton, Chester, CH3 6EW tel: 01244 625170 e:

Kitchen & Catering

New CEDA Awards to Recognise Technical Achievement Following the announcement to its members at the all regions meeting at the Commercial Kitchen Show CEDA is calling for entries for four new awards to highlight achievement, effort and innovation in the technical areas of business. The four awards: The Groundbreaker Award, Industry Technical Rising Star Award, Apprentice of the Year Award and Supplier Award will be presented at the dinner following the Catering Equipment Technical Conference at the Nottingham Belfry Hotel on the 12th October 2016.

personal development relating to technical work is very important to CEDA. Our new technical awards will show all those involved in CEDA and the wider hospitality and foodservice sector that we, our members, and suppliers are committed to outstanding technical service and support.

Highlighting the significance of the new news awards, CEDA's lead on technical support, Peter Kay, comments, "Underlining the vital importance of our members' and suppliers' commitment to excellence in technical support and service, technical innovation and

"We are looking for examples across several categories for individuals and projects that shine when it comes to technical capability and entry forms with nominations need to reach the CEDA office by Wednesday 27th July."

Details of the awards: Groundbreaker Award - This will be presented to a member company to recognize and reward the successful introduction of an innovative project that delivers additional technical customer service benefits Industry Technical Rising Star Award - This will be presented to recognize and reward an individual's outstanding achievement and contribution to the development of the Technical Service and Support provided by a CEDA member company Apprentice of the Year Award - This will be presented to recognize and reward an individual's outstanding progress during their apprenticeship Supplier Award - This will be presented to a supplier to recognize and reward their technical support to CEDA members. For entry forms and guidance please contact on: 01386 793911, email:

Wilde Thyme Shortlisted for Event Caterer of the Year 2016

Hotelier & Hospitality Design

Perthshire based luxury Event Caterers, Wilde Thyme, have been shortlisted for the prestigious title of Event Caterer of the Year 2016 at this year’s Scottish Event Awards, maintaining their position as one of Scotland’s leading Event Caterers.


Established in 2003, 2016 marks Wilde Thyme’s 13th year in business. The shortlisting comes after the most successful year to date for the Comrie-based caterers, which has included new high-profile clients and events such as the Alfred Dunhill Links Championship and Oil and Gas Gala Dinner and Reception. Andrew Hamer, Wilde Thyme Chef Patron and Managing Director, commented: “It has been a very exciting year for Wilde Thyme, we’ve invested in what matters the most to us: our clients, suppliers and staff to ensure our continued success and the last 12 months have been our most successful to date. This shortlisting is a testament to the hard work and dedication of the entire team.

He continued: “We’ve been lucky enough to cater for some of Scotland’s most prestigious events, championing Scottish food and drink and I’m delighted that our unique and innovative culinary creations, all made using Scottish produce and suppliers, has been recognised by the Scottish Event Awards.” The Scottish Event Awards will take place at a glittering awards ceremony on 5th October at Glasgow’s Radisson Hotel. To find out more about Wilde Thyme Catering and Party Design please visit

Kitchen & Catering

CaterforCe Celebrates 25 Years with a ‘Night at the MuseuM’

National food service buying group, Caterforce hosted its 25th Anniversary with a Gala Charity Dinner Dance at London’s Natural History Museum on 29th June. Lindsay Boswell, Chief Executive at FareShare, says: “We are grateful to Caterforce for choosing FareShare With a prize draw and a charity auction, the guest’s generous contributions as their charity partner for their led to over £48,000 being raised for FareShare. 25th anniversary, and would like to thank everyone that supported us so Nick Redford, Group Managing Director, comments: “We are excited generously at the gala dinner. to mark 25 years of the Caterforce Group. The event has been a great opportunity to celebrate with our members and suppliers, but to also give “The amount raised will enable the something back. charities and community groups that “FareShare is a wonderful organisation, which supports charities and community groups to redistribute surplus products from the food industry. We are proud to have partnered with them on this exciting initiative.”

we support to provide 193,000 more meals for hungry and vulnerable people across the UK, and will make a huge difference to many people.”

Caterforce was established in 1991 and has grown over the last 25 years to comprise eight of the country’s largest independent wholesalers. With a combined turnover now in excess of £500 million, the group has evolved and today boasts an own-brand foodservice range of over 300 lines, as well as an in-house marketing and photography studio.

For more information about Caterforce, visit or call 01625 440188

Hotelier & Hospitality Design

The event, which was in aid of supporting FareShare, the food redistribution charity, was attended by over 200 industry figures and made for a memorable night in one of London’s most impressive venues.


Kitchen & Catering


Hotelier & Hospitality Design

In an open letter to the incoming Prime Minister, the Food and Drink Federation (FDF) today set out food and drink manufacturers’ key priorities for the negotiations on the UK’s new relationship with the European Union.


Rt Hon Theresa Ma y MP Prime Minister 10 Downing Street London SW1A 2AA 13 July 2016

Dear Prime Minister , Published today, FDF’s manifesto ‘A On behalf of the Fo od and Drink Fede ration (FDF) and ou congratulations on New UK-EU Relationship - Priorities r members, your appointment. As you have said, thi testing time for the s is a nation and there is for the Food and Drink Manufacturing much that must be do ne. FD F represents the UK Industry’ identifies the key short and food and drink manu the UK’s largest ma facturing industry. It nufacturing sector is longer-term actions that the largest contributing more tha per annum in gross n £21bn value added and em manufacturing sector – food and ploying 400,000 pe In recent years, foo ople. d and drink manufac turing has been bo exporting and a prod drink –requires if it is to remain th an uctivity success sto ry. competitive and successful. Over 70 per cent of our members respon ding to a survey se this year said that the nt earlier y supported remaini ng within the Europe Union. The decision On the publication of FDF’s an to leave is a major setback for our me However, we are a manifesto FDF Director General Ian mbers. resilient and resour ceful industry and we focused on transfor are now ming potential risks Wright CBE said: into real opportunit the support of you ies. With and your Governme nt, we are confident food and drink can that UK continue to be a su “Britain’s food and drink ccess story of which proud. we are all manufacturers are responsible for We have today publi shed our manifesto feeding millions each day. A healthy for food and drink manufacturing. This sets out the key prior ities for our industry believe must be se and secure food and drink industry that we cured as part of the ne go tiations on the UK’s re lat ion sh ip with the EU. I attac is critical to our national community new h a copy for your att ention. If we are to remain and economy. Today we set competitive, we ne ed: out priority actions for the new • Urgent reassura nce for the nearly 10 0,000 EU nationals in the UK food and Government to help bring much working drink manufacturing sector and continuing un hin dered access to wo needed stability and confidence rkers – at all skill lev nations. els – from the EU 27 back to the sector and wider UK • Continued marke t access to consum economy. Our partnership with ers and vital ingredie across the EU 27 na nts tions and to the ad UK Government has never been vantageous trading arrangements that the EU has negotia ted with third countrie more important to keeping food s. • A clear roadmap se ttin g out how the exit pr prices stable, protecting UK ocess will be mana to ensure an approp ged riate regulatory frame work that ensures the competitiveness and securing a continued confidenc e of consumers an d industry. skilled workforce for the future.” • Urgent action to address economic and currency volatilit a firm commitment y and to avoid introducing planned burdens on business: the propos FDF letter sent to incoming ed Apprenticeship Levy and Soft Drink must be placed on Prime Minister Rt Hon Theresa s Levy pause while uncerta inty persists. More details are co May MP: ntained within the ma nifesto itself. We loo forward to discussing k your Government’s ambition for the foo drink sector, a Grea d and t British success sto ry, with you and yo team. ur new Ian Wright CBE Director General

Kitchen & Catering

THE BHA CATERING GUIDE TO GOOD HYGIENE PRACTICE LAUNCHED Over 150 food and hygiene safety experts attended the launch of the long-awaited new industry guide to good hygiene practice in the catering industry on Monday, July 11.

Ufi Ibrahim, the Chief Executive of the British Hospitality Association opened the official launch event at the RAF Club saying: “Businesses need consistency, constancy and clarity and this guide will provide all three ‘Cs’.” FSA Chief Executive, Catherine Brown, who gave the keynote speech at the prestigious event has welcomed the publication of the BHA’s Catering Industry Guide and said it is “a major update to the guidance – written by the industry for the industry.” Last updated in 1995, this guide has now been re-written by the British Hospitality Association’s Food Experts Group with valuable input from Environmental Health Practitioners and other stakeholders. Ms Brown continued, “the guide is clear, easy to use, and based on the advice of BHA’s food safety experts. It’s vital that food businesses have systems in place to keep their customers safe, and this guide will provide caterers with practical advice on how to comply with their responsibilities under food hygiene legislation.” Leading food safety experts and representatives from the hospitality industry also had a change to quiz the authors about the guide.

has lauched a unique interactive app containing the guide with search by topics (avaible on iOS and Android for £11.99 per user) - details on how to buy a copy of the guide can be found below. Professor Lisa Ackerley, Chartered Environmental Health Practitioner and food expert for the BHA said: “This longawaited Guide provides an essential standard for food safety to help food businesses understand what is required of them, and will help drive improved consistency of enforcement and third party inspections in the catering industry. Finally we have a level playing field for all.” The guide was also welcomed by the Food Standards Scotland Chief Executive, Geoff Ogle, who said the new Catering Industry Guide is “a userfriendly tool to support businesses across the catering sector with practical advice on hygiene compliance.” Jenny Morris, Head of The Institute of Food Safety Integrity and Protection remarked that the guide will be “invaluable” to both the catering industry and enforcement officers as it “gives advice on what compliance with the law looks like. I would recommend that every catering business gets a copy and makes sure that they are following its advice in day to day operations.” She adedd: “The guide is expected to be used extensively by local authorities and it may also prove extremely useful for any business that wants to improve its food hygiene rating score.”

Robert Kitchen, Chairman of the BHA Industry Guide Working Group said: “It has been important to make sure that the new guide is as good as the old one and ready for the next generation.”

Speaking at the event Darryl Thomson, Head of Safety, Mitchells & Butlers said: “The Catering Guide provides food businesses with much needed clarity on best practice. It dispells common kitchen myths as well as being a useful benchmark of legal compliance.”

As well as the easy to use 70-page, A4 guide (unit price £16 exc.VAT), the guide is available as an online document (£10 exc. VAT per licence) and the BHA

The guide gives advice and guidance to caterers on how to comply with their legal obligations. But just as important are the suggestions the guide makes

for best industry practice thus guiding the industry to achieving the highest standards. The guide includes: • Information to be taken into account by Local Authority enforcement officers when carrying out inspections of your business • The requirements of “How to comply with the law” • Guidance to achieve the top score in the respective national Hygiene Ratings Scheme • Requirements for premises and equipment • Food hygiene and safety procedures • Food safety management procedures and HACCP (Hazard Analysis and Critical Control Point) systems • Advice on training requirements for different levels of staff • Best practice arrangements that businesses may choose to implement beyond the scope of the law • Advice on how to comply with the allergen requirements of the Food Information for Consumers Regulation 2014 To purchase your copy of the Guide please go to BHA website. The Chartered Institute of Environmental Health, Acoura, The Royal Society for Public Health and Highfield will also be selling the hard copy guide on behalf of the BHA.

Hotelier & Hospitality Design

The Industry Guide to Good Hygiene Practice: Catering 2016, which is recognised by the Food Standards Agency, Food Standards Scotland, and assured by the BHA’s Primary Authority, Cornwall Council, will help businesses serve food that’s safe to eat.


Kitchen & Catering

The Energy Saving Chargrill That’s We catch up with Chef Nate Brewster from the hottest secret in London town Boyd’s Grill and Wine Bar, part of the 8 Northumberland Avenue hotel complex in London to find out how he’s getting on with his Synergy Grill. Boyd’s Grill and Wine Bar is probably London’s best kept secret. And it’s a long-standing secret with a lot of history. As part of a larger complex called Northumberland Avenue built as a 500room grand hotel circa 1882. It traded as a hotel, with a brief interval during the Great War, until 1940, when it was requisitioned by the War Office. It has been occupied by the Crown ever since. As you arrive, the first thing you notice is the décor.

Hotelier & Hospitality Design

Jars upon jars of different old fashioned sweets line an entirely copper bar. There are so many, they’d make Willy Wonka proud. Café style seating surrounds the sweetie counter, luxurious velvet sofas line the walls, bar stools casually surround a cocktail bar and low slung lights create an old fashioned sense of charm. Around the corner there’s even an upmarket dining area with table cloths, neatly folded napkins and silver cutlery – proper grown up dining.


Waitors danced around tempting us with Wagyu beef from Trenchmore’s farm in Sussex and tandoori halloumi cooked on a Synergy Grill and damn it was tasty. After sampling lots of treats, we caught up with Chef Nate Brewster, a rising star in the culinary world who explained from a professional point of view why he’s a Synergy fan.

For those that aren’t already in the know, the Synergy Grill is a pioneering new chargrills that uses 52% less gas. This gas saving equates to an average of £12,238 every five years in gas costs, reducing the cost per plate and helps cultivate a carbon neutral kitchen. It has no fat tray to clean, saving labour time and creating a safer work environment for staff. These unique benefits have been adopted by top chefs Tom Aikens and the Galvin Brothers and snagged top

Kitchen & Catering

Revolutionising The Industry Benefits: • • • •

52% less gas Moister, more succulent food No fat tray! Average gas savings of £12,235 over five years • Faster cooking, quicker turnover

“It’s what every chef won’t believe until they see it.” - Richard O’Connell, Executive Chef at Tom’s Kitchens

“The flavour is second to none” - Richard Kennedy, Michelin trained chef from The Horseshoe, Cambridgeshire

“Having used this I think it’s the nuts. I really, really, really do... It’s just really great.” - Chef Chris Barratt at Galvin Hop, London

prize for innovation at The Commercial Kitchen Show where the judges said they were “Wowed by a Britishmade design that is a true innovation for chargrilling.” The greatest benefit, however, is the flavour. Synergy Grills get much hotter than the average chargrill. This heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent. Chef Nate commented: “For me there are three USPs with the Synergy grill. The first one is from a chef’s point of view I’m looking for flavour. I want an authentic chargrill BBQ taste that retains its moisture.

On the way out of the hotel complex we asked the sweetie jar bar tender (we’re sure that’s his official job title) what all the old-fashioned sweets are for. He explained it’s an ice cream bar where they’ll magic anything you want into ice cream with dry ice. Willy Wonka would most definitely be proud. To book a demo call 01480 811 000 or email

Hotelier & Hospitality Design

As a manager I’m looking for a grill that’s easy to maintain, easy to clean and gets consistent results for our customers. As an owner I’m looking to reduce my bottom line and Synergy Grill does that by cutting my gas bill in half.”


Kitchen & Catering

WHAT IS SOUS-VIDE, HOW DOES IT WORK AND WHAT ARE THE BENEFITS? Sous-vide is French and the English translation means “under vacuum”. The theory for the sous vide process was first discovered in 1799. It was re-discovered in the mid 1960’s and developed into a method for industrial food preservation. It wasn’t until 1974 when a French chef and university food scientist found that whilst using Sous-vide for foie gras, the product kept its original appearance without losing excessive amounts of fat. In fact its appearance, and its texture and taste were actually enhanced. The popularity of sous-vide has increased immensely in the last 30 years and world renowned restaurants rely on this cooking method to give them an easier and successful service. Although it is a culinary technique favoured by master chefs, sous vide cooking can also be used by busy kitchens and chefs who are passionate about food and cooking techniques.

BENEFITS OF USING THE SOUS VIDE COOKING • Sous-vide is a cooking technique which offers consistently perfect results for professional chefs. It is a method of cooking food in airtight vacuum pouches in a water bath at an accurately regulated temperature which is much lower than the temperature normally used in conventional cooking methods.

• The big advantage is that food prepared by sous-vide keeps its qualities longer than food prepared in the conventional way. A key benefit is that the vacuum pouch creates a fully humid environment that effectively braises the food, so ingredients cooked this way are noticeably juicier and more tender than cooking via conventional methods.

• The food cannot get hotter than the temperature of the water bath it is in. Whereas in conventional high heat cooking, such as oven roasting or grilling, the food is often exposed to heat levels that are much higher than the desired internal cooking temperature and the food must be removed from the high heat prior to it reaching the desired cooking temperature. If the food is removed from the heat too late, burning occurs, and if it is removed too early, under-cooking results. Cooking using the sous vide process, eliminates all this.

Hotelier & Hospitality Design

Henkelman UK supply the European and UK’s No 1 vacuum packer as well as water baths – giving chefs the complete professional sous vide package.


For further information, please contact Mike Bass or Joe Spicer at Henkelman UK on: 0800 988 7033 or enquire via our website: or via e mail to: quoting HHD072016 as the reference.

@henkelmanuk /henkelmanuk /henkelmanuk @henkelmanuk




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Kitchen & Catering

Commercial refrigeration with a difference designed to meet ever changing needs


It is all about providing the right equipment to the do the right job, whatever the job ngel Refrigeration is a centre of excellence for the supply of specialist refrigeration. Focused on understanding the customers’ requirements, Angel offer a wide range of equipment manufactured by leading European brands Coreco, Everlasting, Hengel and Mondel.

As an importer, wholesaler and distributor, Angel Refrigeration has carefully selected manufacturers who supply high quality refrigeration designed to meet today’s food production, storage, shelf-life maximisation and display needs. The team at Angel are constantly evaluating the needs of their customers and actively developing new products to fit their requirements.

Standing out from the crowd

Hotelier & Hospitality Design

The latest product to be included in the range is the Meat Store from Everlasting. Designed specifically for Dry Aging and Maturing Meat, the Meat Store is a front of house display cabinet. This cabinet was designed to meet the needs of the butchery industry, to add value to the product and proposition, by providing the right temperature humidity and air flow, along with an element of theatre and display. Ultimately, the Everlasting Meat Store influencing customer purchases at higher profit margins, whether it be in a butchers shop, kitchen or restaurant.


Special menus, deserve special refrigeration ‘It was a natural choice for us to work with Everlasting on the development of the Meat Store’, comments Julie Croker, Managing Director of Angel Refrigeration. Everlasting already manufacture the Stagionatore for Salami, Chorizo and Charcuterie, and specialise in products which manage temperature and humidity for bakery and patisserie, chocolate and confectionary, ice-

cream storage and display, blast chilling and shock freezing, and fish storage and display. For Angel Refrigeration, it is not just about selling refrigeration, it is mostly about understanding the demands of food service, production and retail processes that the equipment needs to support day in and day out. Angel Refrigeration understand the importance of strong, reliable and efficient refrigeration systems, that is also stylish and can sell the product in the right environment.

Meat Store

Refrigerated Display and Storage Cabinets

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single and double door storage and display adjustable stainless steel bars for hanging interchangeable shelves and drawer systems low temperature with high/low humidity UV light to reduce microbial spoilage fan assisted constant air circulation

"Designed specifically for Dry Aging and Maturing Meat, a front of house display cabinet designed to add to the customer value proposition through the theatre and display to influence further customer purchases at higher profit margins whether it be in a butchers or a restaurant"


Restaurant Design Show The Restaurant Design Show is the UK’s largest restaurant design event being held at London’s ExCeL Centre on the 27th & 28th September 2016. The show attracts over 3000 restaurant, bar and café owners, interior designers, and a variety of industry professionals. This brand new show will deliver the foremost in design ideas, inspiration and creativity to restaurant owners, architects, designers, and other industry professionals from across the country. It also caters for individuals either looking for start-up inspiration or to reinvent their establishment, as well as interior design professionals seeking the opportunities available in this specialist market.

Hotelier & Hospitality Design

Some of the industry leaders are going to share their expertise in over 50 various inspirational seminars covering areas from contemporary design trends, interior design tips and techniques, customer service secrets and much more. Among many talented professionals we have names like Frances Bromley from the British brand Scabetti, talking about creating an impact with sculpture and light.

restaurant owners. They will be also running seminars showcasing the latest products, in lighting and sound technology, flooring, heating, furniture and much more. If you own a restaurant, bar or cafe, looking at redesigning your establishment or if you’re thinking of opening a venue, then this is the only event in the country that will fill you with inspiration and help you network with the right people in the industry to make it all possible. The show runs alongside Takeaway Innovation Expo and Restaurant Tech Live, the UK’s largest food industry events and presents the ideal opportunity to assist the growth of your business, network and do business across an exhibition packed with value-added show floor features, benefiting from workshops, seminars and a dedicated networking area. To register for your free ticket and for more information, please visit:

OPENING TIMES: Tuesday 27th September 10am - 5pm Wednesday 28th September 10am - 5pm LOCATION: ExCeL London Royal Victoria Dock I will explain how we have developed this 360° concept for bars/restaurants in many different countries. Federico Toresi London will be talking about the synergy between design, food and E16 1XL service. As well as the keynote speakers we have over 120 of the world’s leading suppliers will be there, experts will be For more information, please visit: 26 sharing new products, design ideas and advice to inspire Neil Whitehead will be talking about how communicating across different platforms, including social media, is essential to capture customer attention by creating fascinating, evolving stories that work with your brand and encourage them to visit more regularly.
















Restaurant Tech Live


Hotelier & Hospitality Design

The restaurant and takeaway industry is going through a technological revolution. Discover the innovation transforming the future of dining at Restaurant Tech Live, Europe’s most comprehensive exhibition dedicated to the devices, interfaces, emerging trends, and services that are revolutionising restaurants across the globe.


On the 27th and 28th of September 2016 at London’s ExCeL, this free event will enable you to view the restaurants of tomorrow and see, feel, and try out the latest products, apps, and systems from around the world. No other event provides you with such a scale of opportunity to see the technology that will transform the way you run your business, attract customers, and set yourself apart from the competition. The exhibition will deliver an exclusive schedule of seminars, a plethora of the

industry’s most innovative suppliers, live demonstrations, and interactive features, and will involve the industry’s most influential brands, including Just Eat, Starbucks, and Yelp. There’s also the Innovation Awards, which recognises the industry’s most progressive suppliers behind the products and services that are breaking boundaries in the food sector.

Restaurant Tech Live will run side by side with another brand new event, the Restaurant Design show, as well as the established Takeaway Innovation Expo and Street Food Live shows, creating the industry’s most awe-inspiring two days. Restaurant Tech Live will be at ExCeL London on the 27th and 28th of September, 2016. To book your free tickets, visit

MANU NEST from Encompass Furniture Ltd

MANU NEST from Encompass Furniture Ltd - lounge pods created by prolific designer and physicist Raimonds Cirulis for MAFFAM, Latvia. MANU NESTS are available in a range of different sizes from the single seat Ibis, through to the Zeppelin, which seats 3-4. MANU NESTS are suitable for year-round exterior and interior use. The pods are made from basalt fibre, a once Top Secret material used by the Soviets during the Cold War in the aviation industry. Now used for more peaceful and creative purposes, MANU NESTS are available as standard in black, with bespoke RAL colour options possible too. Luxuriously deep cushions, upholstered in the UK in highest quality Sunbrella fabric, add the finishing touch. MANU NESTS are guaranteed to captivate your customer’s imagination, and are ideal for interior and exterior use in hotels, bars, restaurants, and many more locations.

UK Banqueting & Contract Furniture Suppliers


e are an experienced supplier of banqueting tables, chairs and furniture to many of the major hotels throughout the UK and Europe. We have the largest range of chairs and furniture for sale in Europe, which have been supplied to some of the nation’s finest bars, restaurants and also leisure facilities.

Hotelier & Hospitality Design

Wood look chairs is a brand new phenomena it is a chair that looks just like wood feels just like wood except it isnt! It has 18 different finishes and we are europe’s largest producer of the wood look chair that is virtually unbreakable and prices start from only £59.00



One Stop Company - for all of your hard furnishing needs, including tables, chairs, flooring and much more.


Unrivalled Choice - As a leading contract furniture and hotel furniture suppliers our selection of chairs is one of the largest in Europe, all available in your own custom design.


Project Management - Working alongside our clients architects and designers, we provide a full project management service.


Exciting, Innovative New Products - As a leading contract furniture and hotel furniture suppliers we are continuously introducing exciting and innovative new products, recent examples are our Wood effect and Flexi chairs. Our Wood Effect Chairs really have to be seen to be believed. An aluminium chair that looks identical to a wooden chair for an unbelievable price! We have a fantastic range of these ‘wooden’ chairs that won’t chip or break and that will not ‘break’ your budget.


Commercial Quality - All our beds are of commercial curability offering cost effective solutions without compromising on comfort.

If you would like more information on any of our furniture for sale, please call us on 0345 066 5552 and a member of staff will be more than happy to assist you with your queries.

EUROPES LARGEST SUPPLIERS OF BANQUET AND RESTAURANT FURNITURE A comprehensive selection of banqueting and conference furniture with an unrivalled fabric selection.

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Hotelier & Hospitality Design

Afternoon Tea Restaurant Skirting



orbes Group are revealing their Restaurant Table Skirting in the deluxe Luxury Weave fabric, which would be perfect for hotels and restaurants in ensuring the comfort of their guests whilst they indulge in occasions such as the endearingly popular, British afternoon tea.

A sophisticated way to showcase your dining area, Restaurant Skirting is made of panels to allow diners to be seated easily and comfortably and can be created for any sized dining tables. Bespoke napkins, table runners and chair covers are also available to be designed in matching material to add to the opulence, enhancing the luxurious ambience.

The fabric is also available to make Simple-Fit Skirting which allows you to set up your dining tables without the requirement of clips or Velcro, providing a professional finish in minutes. Contemporary Table Covers can also be designed in this fabric, which is a contemporary design featuring a simple and elegant one piece drop-on cover with a sewn in topper and skirting panels. Either way, when created from the Luxury Weave Collection, table covers give a contemporary and sophisticated effect to any venue, whilst complementing the tone of the dining area and creating a decadent afternoon tea experience. We have a wide range of beautiful fabrics available, please enquire for details and samples. For further information contact us on: | 01568 616638 |

Meet your customers’ expectations

w: | e: | t: +44 (0) 1568 616638

Business Matters


the UK’s lArgest MAnUfActUrer of wooden A-BoArds, chAlKBoArds And wooden dIsplAys.

Hotelier & Hospitality Design

With state of the art machinery and a huge choice of timbers, plastics, aluminium and foamex we are sure that we can create the perfect item for you or your business. All of our wooden products are designed and manufactured in house at our UK workshop, in Bury St Edmunds, Suffolk, where we house an 18,000 sqft factory and design studio.


The timber we use in our products comes from sustainable suppliers, committed to procuring timber from legal and well managed forests, reducing their carbon footprint and minimising waste. MAJIsign are also committed to recycling and reusing 100% of any waste generated.With the use of a biomass combustor, regulated under the Clean Air Act, we are able to convert all wooden waste to energy to produce heating for the factory and office. Every step of production is looked after by our highly skilled experts in the field of design, woodwork and machining, ensuring you have the best possible finish to your products. We are very proud of our fast turnaround times. All stock products can be delivered in 1-2 days, with personalised or bespoke products taking only 3-5 days. From a chat on the phone, a written idea in an email or a scribble on a piece of paper; MAJIsign will create your bespoke item for you.�



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5 Things to know PAT Testing Law PAT Testing is not a legal requirement but it’s one of the best solutions to ensure you have in place processes for maintaining your portable electrical appliances; meeting your legal obligation under the Electricity at Work Regulations 1989. There are very few electrical fires in the work place while a huge number of electrical fires are recorded in homes across the country. D.I.Y. Anyone can PAT Test, you just have to be competent enough to follow the PAT Test instructions, Instructional DVD or have attended a training course. The advantage to doing it yourself is that you can manage costs, down time of equipment and use existing staff that have a quiet period. Employers are responsible and liable so testing and maintaining records demonstrate that you are inspecting giving you peace of mind should there ever be a problem in the future. Other advantages include the ability to test items out of hours, items bought in from other premises and security, where you don’t want contractors wandering around disrupting your guests. Contractors There are lots of contractors offering very competitive rates to do your PAT Testing so it’s worth considering, but remember, like all trades we have our cowboys known as the ‘Sticker Brigade’. Lots of bona fide electricians won’t do PAT Testing as it is time consuming and so difficult to give competitive rates and do the job properly.

Hotelier & Hospitality Design

Research to get the right contractor, as the business owner


is liable and responsible so they need to be meeting the standards you consider acceptable. The main disadvantage of a contractor is there is a certain amount of disruption and in most instances; they only come in once a year. Story - We had an electrician in our premises recently who was telling us about a PAT testing job he had done. Normally he doesn’t do this but it was a favour so he did the job, the Owner was getting really frustrated with him as he felt the job was taking too long. When asked by the business owner why it had taken so long these were his answers. I have completed the following, visually inspected 150 appliances & checked fuses with 27 needing replacements. PAT Tested & completed records for 150 appliances. Replaced plugs on 6 appliances, repaired 2 appliances and failed 1 appliance. The owner was horrified, as his contractor had never recorded any faults, repaired any appliances or bought to his attention anything needing attention. Frequency Frequency of testing is risk based. Items rarely moved or unplugged can be tested as little as every couple of years. High risk items used with water and moved frequently in high risk areas should be tested every six months. More information is available at pubns/indg236.pdf Good Practice Establishing good testing protocols helps you monitor your equipment; it’s also helps identify where working practices can improve the lifetime of appliances, more flexible resources & increase employee awareness. Insurance companies often mandate PAT Testing.


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ot off the press is a new catalogue published by Bright Goods – the acclaimed brand of vintage-style, filament retrofit LED lamps. The 28page, full colour catalogue features newly released lamps, beautiful LED installations and an enviable client list including Burger and Lobster, DF Mexico, Gourmet Burger Kitchen, Fresh Cosmetics, Fuller’s Pubs, Handmade Burger Company, Jamie’s Italian, Nando’s, Next and Pizza Express – to name a few!

retail sectors rely on Bright Goods LED filament lamps to enhance their visual presence. Bright Goods delivers the charm and elegance of a bygone age whilst offering the energy saving benefits of a 21st Century LED lamp.

This is the second catalogue publication for Bright Goods since the brand launched at The Retail Design Expo 2015. Within a year, Bright Goods LED filament lamps can be seen up and down any high street in retail stores, restaurants, bars and pubs. In March 2016, Bright Goods was shortlisted as Finalist for the RDE Innovation Awards and featured on the show’s Innovation Trail.

To receive your copy of the new Bright Goods brochure, visit or email

Hotelier & Hospitality Design

Designed to provide a timeless vintage feel, the Bright Goods LED product range includes a wide selection of popular shapes, including globes, squirrel cages, candles, long tubes and traditional GLS bulbs to create the designer-induced decorative glow, previously only the territory of energyhungry incandescents. The Bright Goods LED range is fully dimmable, available in colour temperatures 2.2K and 2.7K and supported by a Two Year Guarantee.


Where a filament bulb consistently in use over 10 hours a day would require replacing in less than a year, all lamps in the Bright Goods LED range are fully dimmable and provide a highperformance lifespan of 30,000 hours which is around ten times that of a conventional filament bulb. Interior designers, architects and energy managers have welcomed the versatility, flexibility and energy efficiency of the Bright Goods range. It’s unsurprising that leading companies within the hospitality and

“We’ve received many compliments for the technical and visual content of our new Bright Goods catalogue,” says Saima Shafi, Marketing Director of LED Eco Lights. “The level of response has been extremely encouraging and visits to our website have also increased considerably. But perhaps the inclusion of photographs of real life Bright Goods installations is the secret of the catalogue’s success. When readers see how Bright Goods lamps have transformed the customer experience for major players like Jamie’s Italian, Nando’s and Pizza Express, they recognise that style and elegance are as relevant today as they’ve ever been.”

Business Matters

Efficient and stylish heating from Bromic Innovative Bromic heaters are providing efficient and cost-effective heating in the most unconventional of spaces across the UK.

Their unique, stylish design and efficient output means these discreet yet powerful heaters work well in a variety of indoor and outdoor settings. The heating solutions on offer are more powerful than similar options on the market, whilst also boasting more economical, greener heat. Aesthetic appeal is at the heart of the Bromic collection as all heating solutions are created in unobtrusive designs that blend in with your chosen space. The Platinum Smart Heat Electric is the latest addition to the Bromic Platinum range and is made using stainless steel material, ensuring it looks the part without cutting back on quality. This heater has a thin shape with minimal light emission. It can be placed on the ceiling or used as a wall-mounted heater, creating a stylish and unobtrusive installation. With a length of less than one meter and a depth of just 177mm, this heater is considerably smaller than other options currently on the market. The use of infrared technology means that this product releases powerful heat and is incredibly efficient, with a heat output of 2300W.

For outdoor spaces there is the Tungsten range, an economical option available in electric, gas and portable models. The Bromic Tungsten Portable is particularly popular due to its fuel efficiency, whilst also having wheels that make it easy to transport and a tilting head that allows directional heat. These heaters are hard wearing and won’t buckle under the pressure of bad weather, with the Tungsten Smart Heat Gas remaining effective in winds of up to 14 km/h. The Tungsten range comes in variable sizes and heat outputs. Paul Holt from Smart Fire UK said: “We’re proud to be the only British distributor of Bromic heaters. Their unique designs are popular amongst our customers and with each new release come innovative improvements. “These heaters are ideal for anyone hoping to make the most of outdoor areas, which are otherwise unusable during the colder months. “Bromic’s vision of revolutionary products, born from a vision of sustainable and efficient heating mixed with an emphasis on style makes their heating solutions stand out from the crowd, creating revolutionary products. “No longer do people have to choose between style and efficiency as our heaters provide the perfect blend of both.”

For more, visit

Hotelier & Hospitality Design

The Australian brand is distributed in the UK solely by Smart Fire UK and is providing many people around the world with the solution to their heating needs.


Business Matters

3 Hospitality Top Display Tips There are many factors that drive your sales and inspire the loyalty of your customers. Beside your service, one of the main factors is the way your space looks and its finishing touches. Here are 3 top display tips from The Display Centre experts. 1: Draw them in Before you can show off your gorgeous food and wonderful service, you have to draw your customers inside. There are many ways to do this with displays. Your method should depend on the style and atmosphere that you wish to create. For some, a simple chalkboard A-board or a letter board in a window may be all that is needed. For many, something more imaginative will be more impactful. Light boxes are a great way to be more impactful. They make great reservation signs and double up as excellent window promotion signs. Whether you opt for a small cinematic style box or a larger branded one is completely up to you and the effect that you wish to create. Both make interesting and easy ways to draw people in.

2: Comfort Customers find comfort in knowing what to expect. This is a good reason to keep your atmosphere and theme consistent throughout your space. Your display basics should be comforting and consistent but the extra details should inject personality and interest.

Your customers know whether to expect a bar or a reception desk and they will know that somewhere you will have toilet facilities. But you can comfort your visitors by clearly sign posting where things are and telling them how things work. This sign posting should neither be too prominent nor too subtle. A great way to do this is to use a stylish way of telling them that adds to your atmosphere while also serving a useful function.

3: Hospitality Display Tips It is important to get the personality injecting details right. This requires a little care so as to avoid creating a space that is too cluttered, cliché or gimmicky. With a little finesse, innovation and quirk, your hospitality space can inspire your customers’ loyalty. The smaller touches that are unusual and unique to your space, can be the ones that cement your business’s name into your customers’ “must visit” list. Our experts can help you do this. For over 26 years our team of experts have been providing high quality display equipment to the hospitality industry. We work closely with you to identify the items you need to drive your sales. Whether you need something off-the-shelf, or a bespoke design, our experts can help. Call: 01329 842 000. Email: My Display Expert Visit

Click to Email: My Display Expert Visit: Call: 01329 842 000

A-Boards Draw customers in to your hospitality space with an A-board. Whether you are looking for a board to display your menu, or a board to hold a printed poster. The Display Centre can help.

Letter-Boards Whether you’re writing a menu or a reservation sign, our changeable letter boards are easy to use and come in many sizes! Coloured frames also available! Light-Boxes Our light boxes come with changeable letters. Available in a range of sizes, our light boxes are a great way to draw customers inside and to add to an atmospheric experience.

Click to Email: My Display Expert Call: 01329 842 000 Visit: Tweet: @DisplayCentre

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Scaling Up Customer Experience The explosive and ever-increasing popularity of hotel review websites, in addition to industrydisrupting direct homeowner-to-holidaymaker room letting sites, mean that few hotelier and hospitality providers can afford to rest on their laurels – every detail is under scrutiny. While limescale may not seem like a high priority issue, crusty bathroom taps, cloudy glassware and poor water pressure are all imperfections which are likely to be picked up, photographed, posted online and tweeted about for potentially thousands of would-be customers to view. To help hospitality providers raise standards and exceed ever-higher customer expectations, water treatment specialist Sentinel Commercial has created KalGUARD®, a scientifically proven, cost-effective system that permanently prevents limescale formation in commercial hot water systems, appliances (such as kettles and dishwashers) and sanitary fittings. The advantages it offers extend far beyond delighting customers by adhering to high standards of presentation – KalGUARD users can also expect to achieve significant savings on energy and maintenance bills, while gaining improved environmental credentials. Other benefits of limescale prevention include a more dependable supply of hot water, better water pressure, increased longevity of appliances, and easier, faster cleaning of bathrooms, cutlery, glassware and crockery. Furthermore, systems that are free of limescale are better able to be treated for legionella prevention.

Hotelier & Hospitality Design



Usually specified in areas where the water hardness is 200ppm or more (these levels are found in water supplied to around 65% of the population of England), KalGUARD can help protect both new and existing systems from limescale build-up. KalGUARD permanently ‘conditions’ water by dosing it with a very low level of stable zinc via an electrolytic process that uses a zinc anode and a copper cathode. This forces naturally occurring calcium carbonate crystals to form as soft, non-deposit-forming aragonite rather than into hard, deposit-forming calcite (limescale). Independent tests carried out at Cranfield University have proven KalGUARD’s ability to reduce limescale drastically. Furthermore, electrolytic technology is recommended by

the Part L Building Services Compliance Guide for the control of limescale, unlike devices using magnetic, impulse field and electronic technologies, all of which are supported by claims that are difficult to validate.

COST AND WATER SAVINGS KalGUARD is an extremely low maintenance system that requires no consumables and does not water. The filter simply needs to be flushed periodically – twice a year is recommended, though this can be covered by a technical field service contract if required*. The zinc anode has a lifespan of approximately 12 years, after which time the useable zinc may be depleted – the anode may also require replacement to maintain optimum performance.

FAST INSTALLATION AND EASY OPERATION Fitted on a rising main before tank and booster sets, WRAS-approved KalGUARD technology offers whole system protection. Installation and commissioning can be completed in less than one day, ensuring system downtime – and therefore any disruption to the business in question – can be kept to an absolute minimum. KalGUARD’s advanced controller technology enables future firmware updates from Sentinel Commercial to be effected speedily. The system also has an optional BMS pulse splitter to allow water usage to be monitored by the building management system.

To find out more about the benefits of KalGUARD®, call Sentinel Commercial on 01928 704330 or alternatively visit

Save up to £3,400* a year...

...and reduce maintenance costs... ...with one simple product...

Sentinel KalGUARD® A low maintenance, cost effective solution to help tackle limescale build up throughout commercial properties. • • •

One unit gives whole system protection even if the water is pumped or stored Non-magnetic, no undesirable chemicals, non-polluting Available from 22mm to 108mm

To find out more visit: *Predicted saving on salt for a typical commercial user when changing from water softener to a zinc anode based electrolytic water conditioner.

Business Matters

‘The AutoLoadBaler Works Fantastically Well In Our Business: It’s A Great Concept!’

Harvey & Brockless

Leading luxury food supplier Harvey & Brockless were looking to improve operational efficiency, reduce waste disposal costs and turn their waste into money. ‘Our staff were spending at least two and half hours a day taking waste cardboard in bins to the compactor outside. We needed to find a better solution to our waste system’ says Warren Kruger, their Business Improvement Manager. After meeting Compact & Bale at an exhibition Warren wanted to reevaluate their waste management process so that the staff could spend more time on their core business and less time on waste handling. Prior to installation of the AutoLoadBaler, staff at the food manufacturer were filling a 35 yard portable compactor full of cardboard and general waste, going to landfill every week. Their operatives were making 15 ten minute journeys a day taking bins outside to the compactor. After a waste review, Compact and Bale concluded that if Strautmann’s unique AutoLoadBaler was located within the factory, they could bale cardboard quickly and efficiently, reduce labour costs, generate income and divert resourceful material away from landfill.

Hotelier & Hospitality Design


The unique fully automated design allows operators to prioritise their work day in a more productive manner, allowing them to concentrate on their core business. The machine has been such a success that Harvey & Brockless are looking to replace their other standard vertical baler with a second AutoLoadBaler. Warren says, “The staff now have time to do other cleaning jobs rather than spending all their time walking to and from a compactor to fill it. The AutoLoadBaler works fantastically well in our business: it’s a great concept.”

Business Matters

TOP UK HOTEL CHAIN APPOINTS STRAIGHT TALKING KIDS AS JUNIOR HOTEL INSPECTORS Following a nationwide search, seven children aged between five and nine years old have taken on the role of Junior Hotel Inspector at the UK’s top-rated travel brand*, Premier Inn. Known for their endless questionasking and refreshingly honest opinions, the lucky youngsters were selected from almost two thousand applicants to take on the role, offering their opinions to help improve Premier Inn’s family offering. The Premier Inn London Bank (Tower) hotel, having recently been awarded the status of number one TripAdvisor Family Hotel in the UK, served as the ideal first location to be scrutinised by the children. Armed with their very own ‘Inspectors Kits’, including lab coats and magnifying glasses, every

aspect of the hotel was examined to ensure child-friendliness throughout; from the welcome at reception and Premier Inn breakfast menu to arguably the most important factor – bed bounciness. Premier Inn Head of Brand, Beatrice Vears, commented on the initiative: “We’re constantly looking for new ways to exceed our guests’ expectations, which is why we’ve shaken up the system and enlisted the help of our seven new experts. “Even the youngest of Premier Inn’s customers deserve a great night’s sleep, and these kids are not afraid to say what they think! Following their inspection, we’ve taken all of their feedback into consideration and will be using it to offer an even better service to families.” Five-year-old inspector Erin, from Yeovil, Somerset added: “A good hotel needs to be comfy and warm and have good sausages at breakfast. I always like staying at the ‘moon and stars’ hotel.”

To find out more about the Junior Hotel Inspectors, head to the fact page and watch the video of their review here. Join the conversation and have your say by following @PremierInn and using #JuniorHotelInspectors as well as on Facebook.

Hotelier & Hospitality Design

Premier Inn adds seven youngsters to its internal review panel to shake up guest feedback system


Business Matters

The sky’s the limit with cloud-based EPOS solutions

GARDIFF Epos Your business partner for professional EPOS systems For those working in the hospitality sector an EPOS system is one of the most important tools you can have to help make your business a success. Apart from the obvious benefit of allowing you to accept and process customer orders, the cloud-based EPOS technology available today gives you so much more, including touch screen terminals, table reservations, tablet ordering platforms, table billing and contactless payment solutions. It also allows you to automate promotional offers, manage loyalty schemes, perform real-time stock monitoring at anytime from anywhere and receive management reporting via a smartphone, tablet or desktop PC.

Gardiff EPOS aims to provide you with the very best EPOS solution tailored for your business. From the moment you contact us, we will work with you to ensure that your requirements are understood so that you get the right EPOS support tailored for your business. We will identify your key requirements, so that your EPOS system enables you to provide a professional, firstclass service to your customers. From the initial discussions through to the installation of your EPOS system and staff training, we aim to provide first-class professional service. Our team are dedicated to customer care and fully qualified in their roles. Our customer support is available from 8am to midnight, 365 days a year.

Hotelier & Hospitality Design

As a Gardiff customer you can be confident that both the hardware and software we provide to you will be thoroughly tested, reliable, resilient and cost effective. Your EPOS system will be extremely stable, requiring little maintenance – but when you do; our support is there for you.


In short, the right EPOS solution can help make running your business simpler, whether you are a multi-site operation or just require a single EPOS terminal. Your information is accessible when you need it, allowing you to make those all important decisions about running your business.

Gardiff EPOS is a family-run business based in Hertfordshire. We have been serving the hospitality sector for 28 years and have an excellent reputation with our loyal customers. With a wealth of industry experience and innovative technology at its disposal, Gardiff continues to provide EPOS solutions that give hassle-free operation and provide the business information required in today’s world.


GARDIFF Epos EPOS Hardware • • • • • • • •

Touch Screen Tills Customer Display Multiple Cash Drawers Wireless Waiter Hand-Helds Tablet Ordering Platform Thermal & Kitchen Printers Kitchen Video System Contactless Payment Options

EPOS Software • • • • • • • •

Centrally Manage Multiple Outlets Table Reservations Table Billing System Floor Plans View Live Sales Real-time Stock Management & Alerts Calculate VAT Variance Reporting

“Gardiff helped us at the London 2012 Olympics with a more sophisticated and more reliable solution. We couldn’t have managed without them. We now have Gardiff right across the business.” Jorrit de Jong

Finance & Project Co-Ordinator for legendary Chef/Patron Anton Mosimann – a Gardiff EPOS customer since 2011

For a FREE consultation call us today on

0845 0600 406 or you can request further details by email (quoting EDS16) HHD16 to Gardiff Group. Unit 10, The Cam Centre, Wilbury Way, Hitchin, Hertfordshire SG4 0TW





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The Spirit Lab is raising standards in the bar industry by providing professional bar tending training.

WHO & WHAT The Spirit Lab was created by Emanuele Mancini and there is a team of talented and experienced tutors who deliver the fantastic courses to their alumni. The academy was opened in early 2014 and the Bartending School offers top quality professional training to make students a world class bartender in order to achieve professional fulfilment and salary remuneration.

Hotelier & Hospitality Design

The Spirit Lab trainers are top of the range professionals with extensive experience in some of the world’s top establishments. Each of the tutors have more than 10 years’ experience in highend bars, private members clubs or luxury hotels around the globe. Emanuele has personally have been involved in hospitality on and off for about 12 years and worked in several UK operations as well as in Asia pacific.


assistance, level 1 diploma in spirit through our partner WSET (which is recognized in 60 countries globally). • The “Foundation course” or otherwise known as the international mixology course is aimed at beginners as well as developing Bartenders. • The “Professional course” or otherwise known as the Advance molecular course is aimed at solid Bartenders with 3+ years of experience. They both run for 1 full week (35 Hours approximately) and the objective is to equip professional alumni with the level of mixology needed for a career progression or simply for a desire of expanding horizon in cocktail making. A professional diploma is provided at the end of every level and because The Spirit Lab are an approved partner of WSET, students can decide to take a further exam in order to gain the Level 1 Award in Spirit which is recognized in 60 countries globally.

The Spirit Lab has been set up in order to raise bar standards throughout the world and get it back to the glorious past image of bartending by leveraging on a neverending fundamental component: THE BARTENDER!

In terms of consultancy for spirit brands or bars they adopt a bespoke service on case by case project. This can go from a simple menu design to a full in-house training to staff recruitment to push a product to market etc.

When asked why he opened the Spirit Lab Emanuele says “I saw a gap in the market due to the fact that nowadays bar staff are either not given the necessary know how to start a career in the industry or are kept isolated and limited in terms of the knowledge they can learn in a specific venue. This is not because owner/managers are not passionate or knowledgeable enough, but because there is always less time to allocate to this kind of task and always more compelling things to do.”

The Spirit Lab head office is located in a brand new building right in Piccadilly Circus in which they sometimes host the theoretical aspect of the course, however the practicing facility is located

The Spirit Lab is a Professional bartending school in London which offers Basic and Advanced courses, bar and brand consultancy, job placement

in the heart of the cool and Hipster east London at Old Street. In this prestigious location, their state of the art bar has 4 stations equipped with all the necessary tools, glassware, top shelf spirits and machinery required by the industry today. All these elements aim to mould professional bartenders with the skills and confidence to work in the best establishments in the world. Who is the Spirit Lab ideally for? Emanuele says “I pretty much aim the course towards people who want to start working in a bar for several reasons (earning money while they are at university or to sustain the gap year travelling, choosing this as a career path and want to build up foundations etc) or people who are already bartenders and want to expand knowledge and horizon of bars who haven’t got time and resources to do full training and need a 3rd party to carry out the work.” He continues “I believe we are special because we do provide a very familiar and consultative approach from start to finish. We look after every single student and we make classes of maximum 8 in order to spend time with every single one of them.” And with a string of alumni who have gone on to secure jobs in leading bars and hotels, the Spirit Lab is increasingly becoming the choice for hiring managers to pick staff from, which is why at Restaurant Update we are actively promoting the work The Spirit Lab have done and are continuing to do so. +44 (0) 2033562949 4th Floor, Rex House, 4-12 Regent Street, London

Business Matters

Canopies UK - New for the hospitality industry!

Hotels and restaurants can now maximise their outdoor space all year round Our products really are state of the art! With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

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Hotelier & Hospitality Design

Our products will: . Maximise your outdoor space all year round . Enable you to serve more covers . Increase your weekly revenue . Provide a private party area . Improve your customers dining experience . Stand out from the competition


Business Matters

Top honours go to Badgemaster at

The Professional Clothing Show Name badge manufacturer, Badgemaster, scooped three highly commended awards at the Professional Clothing Awards last week; Best IT Innovation and Website, Made in the UK, and Best Manufacturer/Distributer. Celebrating their achievements, Badgemaster was centre stage receiving the awards from Olympic star and TV presenter Sharron Davies at the glamorous event in London last week. Co-founder and Managing Director, John Bancroft MBE describes his pride and delight at the achievements of their 100+ team: “To receive these awards is a great honour – for our team, our clients, and for the local community in Nottinghamshire. To be globally recognised for our achievements is one of the great landmarks in our journey to deliver unparalleled products and service for our customers.”

Award 1. Best IT Innovation and Website

Award 3. Best Manufacturer/Distributer launched their new site with many innovative features earlier this year, providing enhanced services to customers to help them access highest quality, personalised badges with the famous Badgemaster price guarantee easily and efficiently.

Badgemaster’s best in class reusable name badge, Instabadge ®, was recognised for its quality and customer service benefits. It enables customers to create bespoke, professionally designed badges within their own premises. it’s unique and innovative design enables customers to have almost all the quality and appearance of a professionally made ready to wear badge with all the economy and convenience of a reusable one.

Bespoke user friendly on-line badge design, helpful product information, expert advice and instant price quotations are part of the experience. Badgemaster customers can now place orders online giving them the fastest, the most accurate and the most economical way that there is to order a name badge. With an average of 50 new enquiries and over 1000 orders a day, the website is a key part of Badgemaster’s customer service, helping 27,000 customers and an estimated 5,000,000 people wearing Badgemaster’s name badges every day.

Hotelier & Hospitality Design

Award 2. Made in the UK


Badgemaster Manufacturing Manager Scott Warren with Managing Director John Bancroft MBE and Customer Services Advisor Amy Dench receive the Made in the UK award from Olympic star and TV presenter Sharron Davies.

Badgemaster, Europe’s largest name badge manufacturer, had its first factory in a small portacabin in Hucknall, Nottingham. Twenty-four years later, the state of art purpose built 12,000 square foot facility still resides in nearby Newstead Nottinghamshire today. The company plays an important role in the local community, receiving Governmental recognition for staff training and environmental responsibility; subjects close the hearts of many of Badgemaster’s 100 + employees, who come from the local ex-mining community. Badgemaster’s focus on British suppliers of the highest calibre has also earned the company the British Standards Institute Accreditations for Quality and Environmental Management. In 2006, Her Majesty the Queen granted Badgemaster the Royal Warrant.

Its benefits have been widely recognised, with already over 2,000 customers now enjoying the Instabadge benefits. As well as being available from Badgemaster directly, it is also now distributed through corporate clothing companies, catalogue and office stationery suppliers. Yvette Ashby, the publisher of Professional Clothing Director-e magazine and Director of The Professional Clothing Show and awards, was delighted to see these three important awards go to Badgemaster. “It fills me with pride to see Badgemaster’s great success at our 2016 awards. We had over 400 attendees from all over the World from large global companies, independent organisations and some of the industries rising stars from fashion designers to corporate tailors, who all play a part in ensuring the professional clothing industry remains cutting edge, competitive and customer focused.” For more information about Badgemaster, call their customer services team on 01623 723 112, email or visit

Design & Build

Royal Tunbridge Wells welcomes summer with a new Kebony terrace Stunning views and sustainable building makes The Beacon a local delight


he Beacon is a charming family restaurant and bar located in Royal Tunbridge Wells, which has recently completed construction of a roof terrace made of sustainable Kebony decking. Designed by Ben Chandler, this terrace was built to take advantage of the restaurant’s idyllic location, set within seventeen acres of picturesque countryside which boasts three beautiful lakes and panoramic views across the garden of England.

The Beacon is part of a collection of dining experiences included in the ‘I’ll Be Mother’ group, dedicated to creating meaningful places that bring people together and create memories. The idea behind the terrace was to encompass the hospitable ethos of the ‘I’ll Be Mother’ Family and that of Pete Cornwell, the owner of the restaurant, to create a warm and welcoming atmosphere. The terrace provides a large open space with uplifting views for visitors to reconnect with the environment and enjoy the beauty of a summer afternoon or a crisp spring evening. One key requirement when planning this new addition to the restaurant was to ensure the decking could stand up to the often testing British weather conditions. As the terrace is predominantly south facing, the decking is often exposed to the elements thus requiring a material that would not deteriorate over time or require expensive treatment to maintain. Kebony was the material chosen for the decking due to its hard-wearing qualities. The initial rich brown colour has weathered naturally to a silver-grey patina, gradually creating the appearance of an established structure, which perfectly complements the quaint nature of this property. Developed in Norway, the patented Kebony technology is an environmentally friendly process, which modifies sustainably sourced softwoods by heating the wood with furfuryl alcohol - an agricultural by-product. By polymerising the wood’s cell wall, the softwoods permanently take on the attributes of tropical hardwood including high durability, hardness and dimensional stability, without the need for tropical deforestation. Ben Chandler, Lead Designer at Ben Chandler Landscape and Garden Design commented: “The terrace has played a huge part in making The Beacon the place to come for food, drinks and outstanding views. The decking looks great; it’s the first time we’ve worked with Kebony, but I do always try to use sustainable materials where possible. The colour of the wood is perfect and it has allowed us to fully realise our design without compromising on structural or aesthetic quality.”

Hotelier & Hospitality Design

Kebony’s International Sales Director Adrian Pye added “Ben Chandler has done a fantastic job of designing this terrace; it already looks as if it has always been a part of The Beacon. I’m sure the restaurant’s clientele will be overjoyed with this new dining space now that it’s completed.”


Design & Build

Studio ColleCtion

a new generation of authentiC SurfaCeS Within the wide portfolio of products that Finsa offers in the UK market there is a range of surfaces that provides a great variety of possibilities upon carrying out architecture, interior design or furniture projects.

This range combines excitement and innovation, inviting us to discover a new generation of high-performance, deeper and more authentic surfaces. All the décors included in the Studio Collection are melamine embossed in register or have a deep texture finish, which offers elegant surfaces that are silky to touch. The Jazz Oak Range combines the versatility, flexibility and functionality

of industrial materials, with the naturalness, warmth and elegance of wood. The level of perfection achieved in replicating the design and finishing, combined with the coincidence of both printed pattern and texture, endow these materials with required depth and gloss to perceive this new range as natural wood. Likewise, inspired by the grain of oak wood, Blues Range is the deepest texture in the Studio Collection. Besides two oak décors, Blues provides two solid colours, white and grey, which offer a result similar to that of a lacquered open pore oak surface. The Tango Range is the result of the merger between design and technology, and texture and wood are united in perfect harmony in this four ash décors. This new wood texture is noted for its elegant crowns and genuine wood details. The four tones of the collection breathe new life into his classic style.

Finally, the Rock&Roll texture combines the distinctive features of various materials such as wood, stone and textiles into a single surface. This makes it an extremely versatile texture, which seamlessly blends into widely different designs. This range includes two oak décors, apart from Sacramento Pine and Urban Loft, an abstract design. Check our videos about the Studio Collection on Finsa UK’s Youtube channel.

Hotelier & Hospitality Design

We refer to the Studio Collection, a range of surfaces that remind us that nature will always remain as the primary source of inspiration. This selection of décors also uses music as a reference, because surfaces, like music, convey feelings and fill up spaces, accompanying us along the different stages of our lives. That is the reason why the designs that make up the collection are all named after musical styles: Jazz, Blues, Tango and Rock&Roll.

The Studio Collection is distributed by Lawcris and IDS. For further information:

Finsa: / 0151 651 2400 Lawcris: / 0113 217 7177 (Rock&Roll, Tango and Blues ranges) IDS: / 08457 298298 (Jazz range) 55

Design & Build

destilat lingenhel The “Lingenhel opening” marks the completion of destilat’s most important project in recent times. This project is very unique and was therefore quite an extraordinary challenge for an interior design firm such as destilat. The visual and spatial identity for Johann Lingenhel’s culinary-gastronomic vision was developed from scratch for this project, since no corresponding definition of it existed initially. The two cornerstones of this architectural concept by destilat ( are the project’s listed building on Landstrasser Hauptstrasse in Vienna and Lingenhel’s corporate identity. Its counters, bars, and presentation furniture evoke images of cubically stacked wooden beams, which were inspired by the beams of the historic roof truss. Surface structures and haptics play significant roles in this concept. Patination reflects their change, which develops over the course of time; as a result, the building’s long history as well as the production processes of certain foods find their place in this house. The central idea of this concept is not to fight against natural ageing processes but use them to increase quality. This turns ageing processes into improvement processes, which are naturally associated with the tasteful ripening of cheese or raw ham. The counter will become more and more beautiful by being used daily. It captures its very own history over the course of time in the process.

Hotelier & Hospitality Design

The architectural concept’s second cornerstone – Lingenhel’s corporate identity, which was developed by Germaine Cap de Ville – plays a central role in this interior design project with its “Lingenhel check” pattern.


The check pattern is transformed from its abstract graphic origins into the basis for wall-mounted product presentations. Translated into the third dimension, it ultimately turns into shelves, which are used to present wine. One of the Lingenhel universe’s central areas surely is the public cheese dairy with its adjacent tasting and event room in the historic court stables. In this area, the goal was to merge the cheese dairy’s hygienic requirements with an atmospheric and multifunctional event room. Photocredits: Monika Nguyen

The area of the cheese dairy is separated from the rest of the room by a glass wall and can only be accessed through a hygienic sluice. The room’s sophisticated light installation evokes the image of a theatre stage, which deliberately puts the cheese-making process in the central limelight. The huge central table made of raw wooden beams and the two minimalistic wire-mesh chandeliers give the tasting room its archaic flair, which corresponds with the room’s character and, at the same time, provide attractive contrasts to the cheese dairy’s sober, industrial atmosphere.

Design & Build

Vicaima takes centre stage

at theatre inspired Porto Hotel

Vicaima coloured laminates and performance door solutions have been selected to take pride of place at the recently refurbished 4 star Mercure Porto Centro Hotel, close to an historic setting and UNESCO World Heritage site. The Mercure Porto Centro Hotel, part of the Accor Hotels Group, is situated at the very heart of Porto city in Northern Portugal. Located in the culturally important Batalha district, the hotel has undergone a complete renovation in which inspiration has been drawn from the theatre to present unique spaces that combine the art and essence of Porto and its historic past.

Dekordor HD in Olive Grey is just one of 22 attractive and contemporary laminate colour options from this exciting and recently introduced Vicaima range. With its easy to maintain and durable surface the product finish is ideally suited to hotels, student accommodation, medical, educational and commercial applications. Vicaima offer an extensive range of innovative design options, with fire, acoustic and security performance. For further details about these and other products from the many Vicaima collections, visit the Vicaima website alternatively, call 01793 532333 for additional information.

Vicaima Olive Grey Portaro door system at Mercure Porto Centro Hotel, Porto

Hotelier & Hospitality Design

Dekordor HD Colour Olive Grey in Vicaima Portaro door system at Mercure Porto Centro Hotel.

To enhance the refined interior of this important leisure refurbishment, the hotel chose Olive Grey as the theme colour from Vicaima’s Dekordor HD Colours Range. This hard wearing continuous pressure laminate finish is ideal for such situations, affording durability and an extensive tonal range to cater for a multitude of interior design requirements. When it came to performance, room entrances were specified to have the Vicaima Portaro door system, which creates a completely matching door and frame. These units also afforded fire resistance to 30 minutes (FD30) and with acoustic soundproofing to 41dB. As a finishing flourish and to evoke the theatrical element, Vicaima were also asked to provide an integrated side panel with a built in LED strip. This custom element cast expressive ambient light and emphasized the beauty of the Vicaima door entrance system.


Design & Build

Hotelier & Hospitality Design

Heathfield & Co Introduce Rondo With Aged Copper Finish


Heathfield & Co are delighted to introduce the Rondo table lamp, the latest addition to the Signature Collection. This sculptural and mid-century influenced design features a striking yet elegant ‘Aged Copper’ finish to the inside of the oval curve. The metallic detailing is also offset by a dramatic surrounding semi-matt black patina.

The Rondo was first unveiled at this year’s Taste of Design exhibition, a unique series of events based at five stunning venues across the UK. The design received a fantastic response from those in attendance at each of this year’s venues.

The design is manufactured from cast aluminium and sits on an imposing solid granite base, creating a true statement piece.

The Rondo table lamp also qualifies for Heathfield & Co’s ‘Fast Track 72’ service, guaranteeing dispatch within three working days from the date of order confirmation. Qualifying products for the Fast Track 72 service include key designs from both the Signature and Hotel product ranges.

The design of the Rondo table lamp builds upon the aesthetic of the previously launched Obus table lamp; providing an evolution in the lamp-base’s form and expanding the range of featured metallics.

For more information on the Fast Track 72 service please contact our sales department on +44 (0) 1732 350450, email, or visit

The finest decorative lighting for international hospitality and residential markets

T +44 (0) 1732 350450 Unit 1, Priory Road, Tonbridge, Kent, TN9 2AF, United Kingdom Featured image: Hera Diffused Pendant from The Signature Collection

Design & Build

Future Plans Look Bright for Architects Following a period of consistent growth and expansion, Architects Practice, Lippe Architects, based in Inverurie and Aberdeen are changing their company branding to reflect the scale of the company and the expanding services it offers to clients as it approaches 32 years in business.

Hotelier & Hospitality Design

As part of this growth and reacting to demand from clients, Lippe Architects + Planners now provide an enhanced service with the addition of experienced Planner, Lesley Tierney. Lesley joined the company at the end of 2014 bringing an extra element that has proved exceptional for guiding clients through the complex planning process. Lesley, a chartered member of the Royal Town Planning Institute commented, “The addition of a planning specialist supports the primary aims of the business in delivering planning permissions for clients and working together as a team we can achieve the best outcomes for their requirements”.


One of its most recent successes has been the completion of the first phase expansion of award winning Meldrum House Hotel Country Hotel & Golf Course. Hotel General Manager, Peter Walker commented, “We have worked with William Lippe Architects since 2009. The professionalism of the company has always been extremely high and we had no hesitation in awarding them our latest £4.5million development here at Meldrum House. Now that the project is complete we are delighted with the design which has seamlessly combined a period building with a contemporary new look.”

Lippe Architects & Planners have always strived to provide a high level of service provision for its clients and currently has 17 personnel. The experienced Management team includes Technical Director, Stuart Naysmith who joined in 1993 and Associates, Eleanor Alexander, Stephen Martin and Kirsten Will who heads up its Aberdeen office at Albyn Place in Aberdeen. All Lippe’s Architects are Associate Members of the Royal Incorporation of Architects in Scotland and the Aberdeen Society of Architects. Lippe Architects + Planners have embraced many changes over the years, but continually strive to best support their clients, particularly keeping up with new technologies and staff development, including 3D visualisation and modelling to provide clients with high quality representations of their projects. Technical Director, Stuart Naysmith explains, “Investing in the most up to date technology and continual professional development for our teams has allowed us to maintain a highly experienced, modern, professional service for all our clients, from the most recent to those who have been with us since the very beginning of the practice.” For further information visit or call the Inverurie office on (01467) 622785 or the Aberdeen office on 01224 531333.

Design & Build

Show-stopping set to hit Harrogate Luxury vinyl flooring manufacturer, Moduleo, is thrilled to announce that it will be exhibiting at The Flooring Show 2016, in Harrogate, for the third consecutive year. Showcasing its catalogue of products including the brand-new Moduleo Moods collection, the manufacturer has promised a bigger and better presence than ever before, and will also be exhibiting alongside sister brand Itec. David Bigland, managing director of Moduleo UK and Eire, comments: “The Flooring Show is always a landmark event for us. “It gives us a great opportunity to meet others in the industry including, prospective and existing clients, to showcase our innovations from the past 12 months, and also give a glimpse into what the future holds for the brand. This year we’ll have our brand-new Moduleo Moods collection on display, which we’re confident will be a hit with visitors.”

David concludes: “If you’re attending this year’s event, come along to our stand to find out more about our existing Transform, Select and Impress collections, in addition to Moduleo Moods and our plans for the future.” Moduleo will be exhibiting at The Flooring Show 2016 between the 18th and 20th September 2016, on stand B20. For further information about Moduleo, please visit or contact the team on 01332 851 500. For regular updates on Moduleo: Check out our Pinterest page Like our Facebook page Follow us on Twitter

Hotelier & Hospitality Design

The Moduleo Moods collection offers customers a creative studio in which they can combine ten brand-new flooring formats to create their own unique designs. Up to 110 unique wood and stone-effect designs can be created using the wide range of tile shapes available including: hexagons, chevrons, triangles and diamonds, as well as traditional squares and rectangles.


Design & Build

Atkinson & Kirby

adds a stylish finish to the Brocco On The Park Hotel As part of the Brocco On The Park Hotel refurbishment Atkinson & Kirby’s Heritage Oak LivLoc range has been installed to provide stylish flooring in the hotel’s eight bedrooms.


heffield’s Brocco on the Park, formally known as the Peace Guest House, is inspired by the peace dove of their rumoured and most renowned guest, Pablo Picasso, where he is believed to have stayed on his trip to the Peace Conference in 1950.

After falling into disrepair, Tiina Carr, bought and converted the hotel in 2014. Sheffield Flooring Solutions installed the flooring throughout the hotel as part of the wide scale refurbishment project. The bedroom flooring was chosen to mirror the classic elegance of the hotel’s colour scheme.

Hotelier & Hospitality Design

Neil Smith, Flooring Director for Atkinson & Kirby said: “We are very proud that our LivLoc range has been chosen as a valuable edition to the hotel. Our wide range of slip resistance flooring makes us ideal for hotel applications such as this.”


Lisa Beardsmore, from Sheffield Flooring Solutions said: “Our bespoke fitting service makes projects such as this as quick and seamless as possible. It was also very important to us that we provided a secure and functional flooring for Tiina and we felt confident that Atkinson & Kirby’s LivLoc range would deliver on style and performance. The LivLoc range is not only aesthetically pleasing but robust and durable, providing unbeatable quality.”

For more information about Atkinson & Kirby visit: For more information on Sheffield Flooring Solutions visit:

Tiina Carr, from Brocco On The Park said: “The flooring provides that all-important first impression for guests, offering high-end interior design as soon as they walk through the door. Sheffield Flooring Solutions provided a very friendly and helpful service and I would definitely recommend them to other hotel businesses.”


Design & Build

The stunning new bar and lounge area now open at Sketchley Grange Hotel & Spa.

New Bar And Lounge Officially Opens For Business At Anyone looking for a trendy new place to wine, dine and socialise will be excited to learn about the fabulous bar and lounge which is now open at Sketchley Grange Hotel & Spa in Hinckley, Leicestershire.

a tasty selection of modern cuisine – including lunch options and main course meals plus teas, coffees, cakes and pastries – while a comprehensive wine list will leave visitors spoilt for choice.

This well-established hotel has just opened the doors to a stylish openplan bar and lounge area – and everybody is invited to step inside and sample the delicious new menu!

Paul continues: “Our bar and lounge area has been carefully designed to match the good-quality food and drink on offer at the hotel and we’re delighted with how it’s all come together.”

Paul Noble, General Manager at Sketchley Grange Hotel & Spa, says: “We wanted to design a space that would offer something to suit everyone – and that’s exactly what we’ve achieved with our new bar and lounge. “We’ve combined comfort with the very latest interior trends to create a contemporary yet welcoming space for people of all ages to enjoy.” The new bar and lounge boasts an elegant and inviting ambience with high-back arm chairs and sofas, high poseur tables and seating booths with televisions. The hotel is also showing live sports – ideal for watching big matches! A superb new menu is now available at Sketchley Grange too, offering

The new area forms part of a £1.5 million refurbishment programme which is currently underway at Sketchley Grange Hotel & Spa, which has also seen the hotel extend its accommodation to open its 100th guest bedroom. A number of bedrooms have been refurbished as part of the current programme of work. Paul adds: “Everyone is welcome to visit our new bar and lounge – you don’t have to be staying at the hotel to pop in for a drink or come and enjoy a meal. We want to get to know the local community and we hope they will make the most of our new space.” Surrounded by trees, Sketchley Grange benefits from a leafy, rural backdrop, yet is just minutes away

Designed with a cosmopolitan vibe, the Garden Restaurant, which overlooks the beautiful hotel gardens, features a seasonal menu including only the finest local produce and fresh ingredients to create an irresistible variety of mouthwatering dishes to suit all diners. For a truly relaxing retreat, the Romans Health Club at Sketchley Grange is the perfect place to rest and rejuvenate with its 17ft swimming pool, heated whirlpool, pool-side loungers, Cedar Wood sauna and aromatic steam room. The hotel also offers an array of luxury spa treatments, a highly-regarded hairdressing salon and a well-equipped gym. Couples searching for the right venue to host their dream wedding can rest assured that the dedicated team at Sketchley Grange have a wealth of knowledge and experience to ensure their special day is exactly how they imagined. The hotel is also a popular venue for business meetings, corporate events and private parties, thanks to the selection of high-quality function rooms, suites and conference rooms available to hire. For more information about Sketchley Grange Hotel & Spa call 01455 251133 or visit:

Hotelier & Hospitality Design

Sketchley Grange!

from Hinckley’s flourishing town centre with its expanding choice of shopping and leisure opportunities. The M69 is also within easy reach for convenient links to Leicester, Coventry and other parts of the Midlands.


Design & Build

DuPont™ Corian® introduces bathtubs and shower trays for residential and commercial environments Elegant, reliable, versatile and durable: these are the keywords universally associated with the Corian® brand and surfacing material. They also describe the new ranges of Corian® bathtubs and shower trays – for residential and commercial environments – which will be available in the market from 1 July, 2016.

Hotelier & Hospitality Design

The new Corian® products are: • Corian® Delight bathtubs (available in three models: rectangular with top, oval with top, freestanding) • Corian ® Smart shower trays (available in 12 dimensions, all customizable) • Corian ® Casual shower trays (available in eight dimensions)


Combining these bathtubs and shower trays with Corian® cladding, wet walls and surfaces, interior designers, industry professionals and dealers can create bathroom solutions to meet a wide variety of demands in terms of style and functionality. To find out more about Corian ® bathtubs and shower trays, and the recently expanded collections of ready-made kitchen sinks and bathroom basins, please visit

The extension and the diversification of product ranges are initiatives taken by the DuPont™ Corian® business within its Endless Evolution growth program ( in the Europe, Middle East and Africa region. Symbolised with the ‘Endless Evolution’ slogan and logo, this program encompasses manufacturing innovations, new product developments and technical and marketing programs, offering new opportunities and solutions to industry, architects, designers, dealers and homeowners. To find out more about DuPont™ Corian®: / / / /

The new range of DuPont™ Corian® bathtubs clockwise from top left): Corian® Delight, rectangular with top model; Corian® Delight, freestanding model; Corian® Delight oval with top model.

Design & Build

COASTAL HOTEL & SPA STOPS FALSE ALARMS WITH NITTAN Nittan’s Evolution EV-DP Dual Wavelength Photoelectric smoke detectors have been installed into The Cliff Hotel & Spa in Cardigan, West Wales by Fire and Security Alarms Ltd. (FAS) Carmarthen. The Cliff Hotel & Spa is a large familyowned hotel featuring 70 en-suite bedrooms, spa and gym facilities, function suite and a golf course. As part of a hotel wide refurbishment project, the existing fire alarm system has been removed and replaced with a sophisticated Nittan Evolution system featuring 260 Nittan devices, including over 200 EV-DP smoke detectors. The system runs on four loops controlled by an Advanced Electronics control panel.

As an NSI Gold, BAFE and NICEIC approved contractor, Fire and Security Alarms Ltd. (FAS) provides both design, installation and maintenance of fire and security systems primarily in West Wales. It has a diverse customer base including nursing and residential homes, factories, shops, schools, social and domestic housing. It has built its business on the of quality of its services, providing effective fire and security solutions to customer’s requirements, including The Cliff Hotel where it identified Evolution EV-DP smoke detectors as an ideal solution to the false alarm issue. Nittan Evolution EV-DP smoke detectors have been designed to

reduce false alarms caused by non-combustion products such as steam, dust and aerosols. Unlike other industry standard (single optical sensor) smoke detectors on the market that claim to distinguish between smoke and non-combustion products, the EV-DP effectively measures the actual particle size in the chamber via its combined IR and blue LED technology. As steam and dust are much larger particles than smoke, the detector won’t false alarm. Nittan EV-DP alarms are not just highly resistant to false alarms, but come with a number of key features and benefits, including their use of a sophisticated and highly flexible Sine Wave FSK protocol for data transfer to and from the panel. This protocol also allows for substantial amounts of information to be transmitted back to the panel at very high speeds. Furthermore, they come with a 360

degree OMNIVIEW LED indicator, permitting clear and visible indication of the sensor’s operation from any angle. Increased EMC immunity is also achieved by the inclusion of a “Bandpass Discriminator Circuit” which is built into every sensor head and loop device. The Nittan Group has been at the forefront of the international fire protection industry since 1954 and has sales, R&D and manufacturing bases in four countries, including the UK. The company continuously innovates and strives for exceptional quality products that meet the highest of standards.

For sales information, please contact Nittan on 01483 769 555 or by email at, or visit the web site

Hotelier & Hospitality Design

Nittan Dual Wavelength Photoelectric smoke detectors were selected by installer Fire and Security Alarms Ltd. (FAS) to prevent further issues of false alarms that the hotel had been experiencing previously. The primary cause of these had been steam escaping from the en-suite bathrooms and activating the smoke alarms.


Housekeeping & Bedding

Image: The Fine Bedding Company Hotel Division Duvet and Pillows

Top Tips When Choosing Hotelier & Hospitality Design



We spend a lot of time sleeping – on average about 8 hours a day! So it’s important for hoteliers to offer their guests the best possible environment to sleep in. While there can be many unforeseen disruptions to sleeping when guests sleep away from home (noise from other guests for example), the one thing that every hotelier can offer is the most comfortable and luxurious overnight stay with top quality bedding. The experience of a good bed with luxurious bedding is something every guest should enjoy!

The Fine Bedding Company Hotel Division understands that guests expect a lot from hotels and guest houses when staying away from home which can put a lot of pressure on owners and housekeepers sourcing the best quality products for their rooms, especially when cost efficiencies are to be considered. Furthermore, meeting the high level of expectation from guests can be a challenge for hotels and guesthouses as they seek to balance hygiene and cleanliness with the cost and performance of bedding, especially after regular inhouse washing. In order to achieve exceptional comfort, we would like to share our top tips when sourcing bedding: To mattress top or not? We would always recommend the use of a mattress topper. By investing in a good mattress topper, it prevents the need for more expensive mattresses and gives the guests an added luxury and comfort which they may not have had with an older or less expensive mattress. Protecting the Mattress. By using a mattress protector, hoteliers can increase the lifetime of the mattress in a very cost efficient way. Ideally, every new mattress should be used with a protector from the onset. They prevent stains from penetrating down into the mattress and minimise the threat of dust mite allergies forming, by creating a layer between the mattress and the bedding. They also keep the mattress feeling ‘like new’ by absorbing perspiration, without which would necessitate mattress replacement much more frequently. By ensuring that the choice of protector is not only washable, but washable at 60oC, will further allow hoteliers to continue to maintain a high level of hygiene.

Isn’t it just about TOG rating for duvets? Duvets are an obvious necessity but did you know that there are three factors to consider when choosing one? The most common misconception is that duvets are all about the TOG, but there is also the weight and filling to consider! The TOG of the duvet of choice will depend on the ambient room temperatures within the hotel or guest house but it’s also worth noting the time of year too but also the more expensive your duvet, the less weight is typically required for warmth. Equally, your bedding will tend to perform better for a longer period of time.

day after plumping up and also after regular and repeated in house washing as opposed to natural filled products that require professional dry cleaning.

Synthetic V Natural? While TOG rating and weight are both important considerations, there needs to be a little more thought around which type of filling will suit your budget and requirements. Essentially, there’s a choice of natural fibres (such as duck or goose feather and down, wool, silk or cotton) or synthetic fibre-filled duvets.

The Fine Bedding Company Hotel Division’s natural hotel bedding range includes ethically sourced duck down and duck feather variations and add a touch of natural luxury to every guests stay. Guests regularly contact us to tell us about their great night’s sleep and seek to learn more about our products, and even ask to purchase them.

While natural fibre-filled duvets are seen to be the more luxurious option, with such advances in technology and how fillings can be produced, in many people’s opinion synthetic products have now surpassed natural filled products as they both feel softer and are remarkably resilient over a long period of time.

“My family and I recently stayed at a hotel in Jersey and we all had the best sleep ever due to the Fine Bedding Company Hotel Division’s pillow”

Featuring Smartfil®, a unique next generation fibre technology, The Fine Bedding Company Hotel Division’s synthetic bedding allows hoteliers to offer superior thermal performance and maximum air flow, keeping guests warm and comfortable as they sleep. The special silicone coating allows the duvets and pillows to revive and recover their form like new every

Its synthetic range of hotel bedding allows hoteliers to offer luxurious bedding including pillows, duvets and mattress toppers to enhance the guest experience as well as offering them peace of mind that the range is practical and functional. The range on offer is ultra-light for faster room turnover and quick drying so freshly laundered duvets can be returned to a bed within hours, rather than days.

“We recently stayed at a hotel in Quinta do Lago in Algarve and they had your duck feather & down pillows which where sublime” “Hi. I recently stayed at a hotel in Inverness-shire, and omg the pillows were out of this world! So I had to see where they were from”

Housekeeping & Bedding

The Ultimate Cleaning Machine! The SEBO DART is the ultimate vacuum cleaner for all sorts of commercial locations. This upright vacuum cleaner is perfectly suited to a wide variety of floorcoverings and is easy to manoeuvre around stools and tables. With its powerful brush action it offers a thorough, professional quality one pass pick-up. The DART features a “Flex” neck, S-Class filtration, an on-board hose, a crevice nozzle, 4-level height adjustment and auto shutoff. Available in two brush widths – 31cm and 37cm – the SEBO DART weighs in at just 6.7kg and 6.9kg respectively. The DART’s “Flex” neck gives 90° vertical and 180° horizontal movement, providing superb manoeuvrability for swift cleaning around obstacles. In addition, its flat-to-floor design enables the DART to clean under hard-toreach places. What is more, when detached from the power head, the DART body is transformed into a lightweight, powerful suction machine. With easy-to-replace filters and convenient blockage access points maintenance of the SEBO DART is simple. The brush roller is a cartridge design so it is quick and easy to remove for cleaning and replacement.

Hotelier & Hospitality Design

To maintain hard floors there is the SEBO ultra high speed polisher head which uses the latest technology diamond pads to bring a brilliant shine to hard floors without the use of chemicals. Designed to meet the demands of commercial, the DART is easy to use, easy to maintain, offers brilliant performance and is cost-effective to own. For further information, please call 01494 465 533 or visit

68 Pictured is a SEBO DART vacuum cleaner.

Housekeeping & Bedding

New Research Reveals That a Quarter of People Have Moved Hotels Because of Poor Cleanliness Hotel guests abandoning accommodation due to below par standards

Les Marshall, Sales & Marketing Failing to maintain acceptable Director at Miele Professional levels of cleanliness presents a comments: reputational, as well as a financial, risk to businesses, with 61% of “It is evident that hotel guests in the people using reviews on TripAdvisor UK expect high standards when to research where to stay and it comes to cleanliness and are 31% of hotel guests admitting to prepared not only to vacate their having posted a review of a hotel accommodation if these standards on TripAdvisor. Of the people that aren’t met but also to post negative have written online reviews, 10% reviews online. We also know that did so specifically to vent about hotel guests often worry about the poor levels of cleanliness. cleanliness of linen such as bed sheets, pillows and towels. Having The survey also revealed that the right facilities on site means that when visiting a hotel, the things any hotel manager can be safe in that people most look forward the knowledge that their laundry is to are not having to worry about clean, that it will be ready on time cooking/cleaning (61%), a good and that it will be cleaned to their breakfast (51%) and a comfortable customers’ high standards.” bed (49%). This provides further Miele Professional offers a wide range insight into areas hotel, B&B and guesthouse owners should focus on of laundry equipment. Choosing to install a Miele Professional onachieve customer satisfaction.

premise laundry allows owners to oversee the laundry process in-house. It gives them greater control over their linen, ensuring it is thoroughly cleaned with a quality finish whilst also reducing costs over the lifecycle of the machines. Miele Professional’s wide range washing machines, are all water efficient, using less water than conventional washing machines without compromising on performance. The Little Giant range of washing machines and tumble dryers minimise energy consumption and optimise the water needed for each cycle. The cycles are short – 6.5kg of laundry can be washed and dried in 85 mins. Leading the field in energy efficiency are Miele Professional’s heat-pump dryers, ranging from 6.5kg to 16kg. With a reduction in energy consumption of up to 60% and short cycle times, the machines are perfectly geared to save costs for businesses such as hotels, as well as actively contributing to protecting the environment. For more information on Miele Professional’s products, please phone 0844 8936907.

Hotelier & Hospitality Design

A new survey from Miele Professional has found that poor cleanliness in hotels, B&Bs and guesthouses is such an issue for British holidaymakers that 26% of people have moved accommodation because of this issue. With the holiday season coming up, this means that British establishments risk losing up to £500 million* collectively if they don’t address cleanliness levels.


Housekeeping & Bedding

From pocket-sprung to open coil mattresses, foam mattresses to headboards or sofa beds through bedding accessories, Mattison Contract Beds is your one-stop shop for all your bedding requirements. Attention to detail and consistently highquality service – from ordering through to delivery and after – have ensured that Mattison Contract Beds stays on top of its game. Supported by Sales Managers throughout the UK, you can rest-assured that you’ll have a personal service with a dedicated Sales Manager appointed to you…and with free UK delivery, no minimum order quantities, quick delivery lead times and a full installation/disposal service, Mattison Contract Beds provides a complete service, allowing you – and ultimately your guests – rest easy. Beds for business, designed for demand.

• Dealing direct with the manufacturer -

Hotelier & Hospitality Design

no middlemen!


• Dedicated and experienced Sales Managers.

• Our own transport fleet. • Free bed surveys and quotations. • Manufacture to any special size requirements and design needs on a bespoke basis.

• All of our ranges meet with stringent UK fire source requirements for contract use (BS7177 ignition source 5 & 7).

With a range designed exclusively for the hotel and contract market, Mattison Contract Beds is one of the industry’s leading manufacturers of contract beds with over 150 years of experience. As a supplier to the top independent and hotel chains, the firm brings a wealth of knowledge to the table – with no job too complex or bespoke.

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As a UK manufacturer, Mattison Contract Beds produce mattresses, divan beds, headboards, sofa beds, guest beds, metal beds, bunk beds and bedding accessories for the contract market.


ing order

01473 255 888

Hotelier & Hospitality Design

ac 716 when pl

Quote HHD 7

*Pillows supplied with be Extra Fill Hollow Fibre. 2 x Pillows with Single bed sets (mattress & divan). 4 x Pillows with Double bed sets. Offer expires 30/09/2016.

Housekeeping & Bedding


A ROYALLY GOOD SOLUTION Hypnos has been crafting bespoke, made-to-measure mattresses and beds for the finest international, boutique and independent hotels, resorts and spas from around the world for over 100 years. The proud holder of a Royal Warrant – a mark of excellence in British craftsmanship - since 1929, Hypnos has also won numerous industry awards, being voted the UK’s Bed Manufacturer of the Year twice, and named Considerate Hotelier Supplier of the Year amongst others. These accolades, along with Hypnos’ outstanding full service project management solution which provides hoteliers with speedy in-room installation, are all defining factors which set Hypnos apart from other bed makers. Furthermore, Hypnos also offers hoteliers a bed disposal and recycling service that offers a zero carbon footprint and zero landfill solution for old beds, meaning nothing goes to waste. Renowned as the leading supplier of hospitality sleep solutions, Hypnos produces supremely comfortable, hygienic, safe and durable beds, sofa beds and mattresses designed for the rigors of the hospitality industry. Each bed Hypnos makes combines traditional skills with constant innovation and each product is uniquely designed to provide unparalleled support, resilience, comfort and hygiene.

Hotelier & Hospitality Design

Hypnos’ latest offering – the Beaumont mattress has been designed specifically with the hotelier in mind, features a sewn-in topper which provides an inbuilt level of extra luxury and comfort for guests. As it requires no turning at all, just seasonal rotation, it is extremely practical as it minimises housekeeping and maintenance to one side of the mattress.


Additionally, the Beaumont was created to be 20% lighter than Hypnos’ other turnable hotel mattresses, meaning housekeepers can quickly and easily rotate the mattress on their own without the need of help. As with all Hypnos beds, the Beaumont is also treated with HealthGuard™ to ensure guests experience a comfortable, clean and bed bug free night’s sleep. Its safety levels are boosted by compliance with BS 7177 (Crib 5) Fire Retardancy regulations.

Each mattress can be matched with a range of divan styles, with the option of hidden pull-out extra beds, and finished with a beautiful headboard to ensure the bed not only feels good, but looks good too. As a strong British brand with a global record for supplying hotels with sumptuous, hard-wearing and sustainable beds, Hypnos prides itself on its reputation for making the most comfortable and stylish beds in the world. Its international reach with its licensee partners proves this, with the company supplying beds to Rocco Forte, Marriot, Holiday Inn, Renaissance, Premier Inn and Corinthia around the world to name but a few.

For more information about Hypnos, or to view the full product range, please visit

Hotelier & Hospitality Design

Housekeeping & Bedding


Housekeeping & Bedding

Mitre helps hotels give their bathrooMs the right look

Super soft white towels that smell clean and fresh and fluffy indulgent bathrobes are high on the list of what hotel guests want, according to a recent Mitre Linen survey. The survey of guest expectations found that 99% of guests expect hotels to provide good quality towels. It also revealed that half of guests think a hotel is better if it provides branded towels and 60% of hotel guests would prefer a large bath sheet to a large towel. “Wonderfully heavyweight towels and beautiful bathrobes can bring a touch of luxury to a hotel room and help to exceed a guest’s expectations”, says Stephen Broadhurst, Managing Director of Mitre Linen, the trusted British supplier of inspiring linen, towelling and soft furnishings to the hotel trade for over 70 years Using their wealth of knowledge and experience, Mitre can handpick a range of towels and bathrobes to suit a hotel’s different budgets. Mitre’s designer range Heritage encompasses products that can be made bespoke. The company’s luxurious Ambassador Taupe 100% cotton Turkish towels have a border which can be colour matched with a desired Pantone, as can the piping on the range’s matching bathrobe, which can also be embroidered for that extra special touch. For little ones, the range includes the Clarence bathrobe which is suitable for children ranging from 5 to 10 years old. Made with 100% polyester, this wonderfully soft bathrobe can make even the smallest of guests feel special.

Hotelier & Hospitality Design

In their Luxury range, the heavyweight Curzon bathrobe is a classic cotton towelling bathrobe available in white or sand and is extremely absorbent and indulgent.


Budget options include the super soft Vienna bathrobe in Mitre’s Comfort range which will leave guests feeling indulged, while its Riviera towels combine softness, strength and durability. In Mitre’s Essentials range, Honeycomb polycotton kimonostyle bathrobes are ideal for hotels with spas who are looking for a lightweight option as these bathrobes are easy launder and maintain, enabling spas to keep up with the demands of high customer turnover. Another collection perfect for hotel spas is the company’s new Enigma vat-dyed towelling range. Designed in consultation with some of the world’s leading spas, the vat dyed properties of this range mean that the colour does

not bleed when exposed to chemicals or sunlight, providing great quality and value. The Enigma range comes in slate, black, chocolate and sand. Their Nova towels come in 10 colours, making it easy to identify towels from different areas or ideal for complementing a room’s colour scheme. Stephen said: “Providing guests with a bathrobe and super soft bath sheet are just a couple of ways to make them feel completely pampered and indulged. “With all the different styles, materials and product ranges available, we can help establishments choose the right products for their brand and their guests.” Personalising towelling and bathrobes is becoming more popular. Stephen said: “We are working with an increasing number of leading hotels who are keen to personalise their linen for a more luxurious, bespoke experience. “Hotels are interested in everything from having their logo embroidered onto towelling and bathrobes to bespoke Bride & Groom robe sets which can really add a personal touch to a hotel’s offering. “Other services include Jacquard weaving, where the name of a hotel can be woven into a towel.” Mitre’s catalogue is divided into different ranges – from Essentials and Comfort to Luxury and Heritage by Mitre, the company’s designer collection.





70 years

t: 01685 353456 e: w:     

Housekeeping & Bedding


Electrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants.

Hotelier & Hospitality Design

myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output.


The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use. Mick Christian, Regional Training and Demonstration at Electrolux

Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” For more information please visit, or our social media channels; @ElectroluxProUK on Twitter, and also LinkedIn. Quick facts to compare myPRO to conventional domestic machines: t 3 times longer lifetime due to more durable construction with professional components t Up to 50% faster with professional programs t Great results every time thanks to the unique Electrolux SpeedCare drum t Warranty for professional use

Electrolux Professional Telephone: 08444 631 261

Electrolux Professional Laundry Solutions


offering you peace of mind

myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: Web:

* 3 cycles / day times 250 days / year. Follow us on Twitter @ElectroluxProUK

1 Washer

Follow us on LinkedIn Electrolux Professional UK

‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource to your organisation. With a flexible and tailored service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique managed efficiently within a sound project framework. SPA Creators focus in the development process to build a solid business which is profitable and meets the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are specifically designed to allow sterile communication with a high degree of vision and safety. There is no thru-air flow therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance Tel 01359 233191

Hotelier & Hospitality Design

environment both ergonomically.


There is no other fridge/freezer like the unique Adande®. Push a button and incrementally adjust temperatures +15°C to -22°C to suit menu changes during the day and improve your operational gastronomically and

Why not scale up with additional modules, incorporate a blast chiller, choose a worktop or gantry option, or scale down to a Compact unit to fit the tightest space? Convenience and design can save on footprint and maximise efficiency too! A UK innovation winning major industry awards, the insulated container, protected and warranted seals, robust construction and low velocity cooling, make the Adande more reliable and energy efficient than conventional equipment. Extended storage times and precise temperature control ensures top quality food every time.

At Allegion we’re pioneering safety, as a provider of security solutions for businesses and homes through 27 global brands, including CISA, a pioneer of smart card technology. We specialise in door security and beyond including residential, commercial and electronic locks, steel and automatic doors and frames, door closers, exit devices and biometric access control systems. CISA Allegion (UK) Ltd Bescot Crescent Walsall West Midlands WS1 4DL Tel: 01922 707400 Email:

Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756


Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Cuisine Quip +44 (0) 118 957 1344

Tableware +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777

Kimbo +44 (0) 208 987 9070



FRIMA +44 (0)845 680 3981

Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Coffee Services +44 (0) 843 289 2109

Jura +44 (0) 800 552 5527

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website or in person at our huge premises in the countryside. 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181

Prices from ÂŁ120 for the year.

Hotelier & Hospitality Design

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446


Thinking real? Think againâ&#x20AC;Ś

T: 01753 621 777 E:

Hotelier and Hospitality Design - August 2016  
Hotelier and Hospitality Design - August 2016