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eat.drink.sleep September 2017


Over 75% of Sky hoteliers believe that Sky TV improves their guest satisfaction* Enjoy more bookings, more revenue and top reviews with the ultimate entertainment experience from Sky. Give your guests world-class sport, the latest blockbusters and award-winning dramas, all in stunning HD.

To find the right package for your hotel


08448 245 245

*Source: TNS hotel study consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain. T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Game of Thrones ©2017 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Ballers ©2017 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Sully © Warner Brothers Pictures. Fantastic Beasts and Where to Find Them © 2015 Warner Bros. Entertainment Inc. and Ratpac-Dune Entertainment LLC. All Rights Reserved. THE F1 LOGO, F1, FORMULA 1®, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX AND RELATED MARKS ARE TRADE MARKS OF FORMULA ONE LICENSING BV, A FORMULA ONE GROUP COMPANY. ALL RIGHTS RESERVED.Correct at time of supply: 08/08/17.


Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below:

September 2017 4 News 16 Restaurant Tech Live Show Preview

Publication Manager

Michael Amor 01843 591 523 michael@eat-drink-sleep.com

24 Hotel Tech Live Show Preview 34 Restaurant & Bar Design Show Preview 80 Directory

Publishing Director

Jodie Little 01843 582 733 jodie@jetdigitalmedia.co.uk


Jeremy Tring jeremy@eat-drink-sleep.com

To find out more visit our website: www.eat-drink-sleep.com

Transform your space Maximise your revenue by converting your space for any event.






01509 611021



For friendly, expert advice call


wi-Q Technologies announces partnership with Dubai-based, Vector Technologies

September 2017

Mobile ordering innovator wi-Q Technologies has announced that Dubai-based IT and connectivity experts Vector Technologies, has joined its reseller program in UAE. As a wi-Q Technologies reseller, Vector Technologies will work with existing and new, wi-Q and Mi-Room clients, ensuring a seamless sales and implementation process for customers in the region. wi-Q Technologies are the award-winning developers behind cloud-based mobile ordering solutions, wi-Q for F&B and Mi-Room for hotel guest services. The wi-Q and Mi-Room solutions allow customers to browse, order and pay for food and beverages, or hotel guest services, instantly from any internet enabled device without downloading an app. The solutions integrate with common hospitality systems such as Oracle Hospitality, and even allow hotel guests to charge items to their room. Vector Technologies, founded in 2015, have rapidly earned a reputation as connectivity experts in Dubai amongst a wide variety of individuals and businesses. Their experience in bringing new technology to market – without all the unnecessary jargon – makes them a perfect partner for wi-Q Technologies. Graham Cornhill, co-founder of wi-Q Technologies, said, “The UAE is leading hospitality technology innovation, and we are


therefore delighted to welcome Vector Technologies to our reseller program. Not only do they have a clear understanding of the potential of our mobile ordering solutions, they fully understand the challenges and the journey hospitality venues have in the implementation of new technology. “Vector Technologies’ jargon-free, customer-focused approach to business is refreshing and we look forward to working with them closely in Dubai.” Burhan Kamal, Managing Director of Vector Technologies, sees a strong fit with market demand and current trends. “The global market and indeed, our market, has a strong affinity for mobile and online ordering of food and services. “Mi-Room and wi-Q provide a fulfillment of that expectation for hotel guests and those customers in food and beverage outlets.” He continued, “It is important for us at Vector to provide a substantial improvement and value by increasing the efficiency of food and beverage outlets of both hotels and restaurants. Our partnership with wi-Q Technologies provides another opportunity to continue fulfilling that promise.” www.vtec.ae

EAT. DRINK. SLEEP September 2017

Charingworth Manor adds bubbles to its Garden Rooms Charingworth Manor Hotel has added a certain Hollywood glamour to its Garden Rooms with the addition of two new hot tubs. The new hot tubs are in the Stratford and Worcester rooms, situated through patio doors to a private mini garden. An overnight in the Garden Room with a three-course dinner, full English breakfast and a bottle of champagne costs just £249. Director of Marketing and Partnerships at Classic Lodges, Richard Smith, says the hot tubs are a great addition: “The new hot tubs will help us give a modern twist to the ageless charm of Charingworth Manor. We expect them to be extremely popular all year round.”


to lead a revolution in the hospitality industry

September 2017


Comesto joins with BlueCart

Comesto, the innovative new British hospitality supply chain platform, has formed a strategic partnership with US hospitality tech giant BlueCart to create a totally new hospitality tech solution for the UK which will turn the industry upside down. Both systems are simple and intuitive, but smart in both features and reach. Comesto’s platform for increasing range and quality and comparing prices, for everything an operator needs to purchase, partnered with BlueCart’s app-based ordering and stockroom management service is unique in providing equal benefits for buyers and suppliers. It brings them together, offering buyers price comparison and a simple, direct way to view and contact a large but programmatically targeted range of suppliers. For suppliers, it’s a direct trading and marketing platform which connects them to buyers who are actively looking for products and services like theirs. With a dedicated online profile and eCommerce facility as part of the deal, it gives them the tools to pitch and sell directly, minimising spend on sales activity, advertising and marketing. BlueCart has a viral propagation facility which encourages suppliers to sign up to BlueCart if an order comes from a BlueCart buyer (and vice versa). This facility will now be offered to Comesto customers to provide all members with better buying and frictionless business growth.


Comesto’s USP is that it is a B2B membership platform offering an industry-wide proposition. No similar platform offers this breadth. Customers are effectively members of a trade club - but one which covers the whole industry. This gives them a safe, legal environment in which to market, advertise, buy and supply directly, with no wasted effort and with minimal costs. This will come in very useful when European data protection rules (prohibiting emails to potential customers unless they have ‘opted in’) are enforced from 25 May 2018; Comesto buyers ‘opt in’ to contact from suppliers when they sign up. Valentine Smith, Comesto CEO, said: “We believe that the time is right for a comprehensive service of this kind, and the UK is the best place to launch it. With a growing eat-out culture and the unique British gastropub offer, savvy operators have invested heavily in front-of-house tech such as booking and shift software. However the back end operations often lag behind, with operators too busy to chase the best deals. What is needed is a total solution to drive and professionalise back end operations.” BlueCart’s stockroom and ordering software solution has grown exponentially across the USA since it started in 2015, with more than 20,000 major restaurant chains, wholesalers and producers using the platform to drive business efficiency. With a complete suite of services, simple to set up and to use, BlueCart increases efficiency and cuts waste, putting better management

in the hands of all users, from single high street venues to major chains and from small artisan producers, to the biggest distributors. “We are looking forward to working with Comesto to offer wholesale restaurant and supplier mobile platforms that increase order efficiency and supplier transaction volume to their customers. We are excited about our expansion efforts into the UK market as BlueCart’s 32,000 customer base continues to grow globally,” said Konstantin Zvereff, CEO of BlueCart. If you are a buyer, the combined Comesto and BlueCart service provides a purchasing and stock management tool which is simple to setup and use. It’s like a wholesale catalogue you design and own - your selection, your prices, your order quantities and your delivery schedule - putting you in control. Upload your current supplier’s catalogue, and if Comesto alerts you to a better price or higher quality from another supplier, just swap it. And if you need a new stock item, simply search Comesto, check out prices and quality, get samples if you wish and drop your selection into your BlueCart shopping basket. For suppliers, Comesto’s unique marketing and buyer search service markets your brand and goods to a huge client base, supplies and converts enquiries into orders. BlueCart processes your orders, arranges special pricing and deliveries and gives you a free eCommerce platform for direct sales.

EAT. DRINK. SLEEP September 2017

design and matching Kiri Satinjet® Shower Rail Kit and Satinjet Recessed Overheads. Methven’s award-winning Satinjet technology delivers advanced and invigorating showering, with colliding twin-jets of water that deliver more than 300,000 droplets of water per second for an invigorating, luxurious showering experience. The shower heads are also designed to perform exceptionally at lower flow rates, providing a saving on water and energy bills.

Methven Wins Bathroom Contract for £18 million Hotel Expansion

Global designer and manufacturer of premium showers and tapware, Methven UK, announces a new deal with Ten Square Hotel, a luxury property in Belfast which is undergoing an £18 million expansion. Following phase one of the expansion in December 2016, which saw Satinjet™ showers fitted in 55 bathrooms, Methven has been recommissioned to roll out its awardwinning shower products into 60 more rooms in the four-star hotel. Kaha concealed thermostatic shower valves were chosen for the renovations, with their slick aesthetic


Helen Scott, Bathroom Specification Manager at David Scott Tile, Bath and Stone Specialists who supplied the products to the hotel said: “Any hotel specification requires longevity both in design and performance. Methven was the perfect choice for us with the added benefit of energy and water saving for our client. We were delighted with the shower fittings and Methven’s customer service made my job so easy.” The multimillion pound upgrade of the property, which is located in Belfast’s central Donegall Square, is part of a total capital investment of almost £18 million by owners, Loughview Leisure Group.

International Leather Products Limited Leading supplier of Contemporary & Classic Upholstery Leathers in UK and in more than 20 countries.


Hotels – Restaurants – Pubs – Clubs – Coffee Shops – Casinos – Corporate – Marine – Hospitality – Retail – Domestic For further information contact us: Tel: + 44 1536 519996 Fax: +44 1536 514441 Email: sales@inlep.com Website: www.inlep.com

EAT. DRINK. SLEEP September 2017

Which EPoS can help your restaurant beat the cost of operations? By Luis De Souza, Chief Executive Officer of NFS Technology Group Restaurant and pub operating costs now stand at more than 50% of turnover, according to a recent survey of performance in the market. And although the survey also discovered a lot of confidence within the sector, it surely makes sense to make every effort keep operating costs under control. As many successful restaurants and bars have found, the answer can be surprisingly easy: restaurateurs and bar operations need to invest in a good EPoS (electronic point of sale) system. This up-to-the-minute technology helps to control every aspect of the business, all the way from maintaining viable stock levels to ordering. It’s also able to reduce labour time


Do you throw a lot of stock away? How much is it costing you every week?


Do you know which of your dishes sell the best – and which ones should be knocked off your menu?


Do your labour costs seem too high for the number of covers you serve every day?


Do customers ever complain about slow service or getting the wrong meal? What are your busiest times – and are they actually the most profitable?



Which of your suppliers offer you the best prices on a regular basis?

If you don’t have a good EPoS system like Aloha from NFS, chances are you either don’t know the answers to some of the questions – or if you do, you can’t say what the reasons behind them might be. Technology has made a fantastic response to the changing needs of today’s challenging restaurant environment, and the best EPoS systems for restaurants can provide major benefits. Restaurants and bars are dealing with a shift in diner spending patterns. They are seeing a rise in popularity of casual dining experiences – an average diner is now only in a dining outlet for 45 minutes Competition is also on the increase from outlets using delivery services including Deliveroo. and costs by giving serving staff easy to use handheld devices that can send orders straight from tableside to the kitchen. Sounds attractive? Of course – but how do you determine what’s the best EPoS system for your restaurant? Naturally, you need to think hard about your business and determine the challenges that you want to overcome.

So how does EPoS help? We have identified 5 key questions you should to ask your software vendor. 1.

Can your EPoS system capture data that will help you improve your supply chain and stock ordering choices, identifying dishes that are selling well?

Can your staff use dedicated handheld devices, iPads or mobiles to take orders with this system?


Does the EPoS enable tableside orders and payments to be taken tableside so your staff do not waste time walking around?


Does the system integrate with a kitchen automation system so your chefs can begin fulfilling orders when they are sent from tableside? Will it integrate with other systems such as accounting, as well?


Which businesses like yours use the system – are there testimonials?

EPoS systems are available to suit any size of restaurant or hotel; some can be provides as web-based enterprise systems accessible anywhere with an internet connection. This is useful when you have a group of hotels or bars to run, and reduces the duplication of technology and roles in different locations. Any data the EPoS collects should be accessible as comprehensive reports to provide an end-to-end view of operations in your organisation, no matter its size. EPoS can even help with difficult areas including fraud prevention – unusual behaviours can be easily spotted because transactions are tracked – and table management. Capturing guests’ data also means a restaurant can devise targeted marketing campaigns to will appeal to different preferences. The best EPoS systems for restaurants even alert restaurant managers that a diner is posting adverse social media reviews so you can address issues before diners leave your establishment. CAU restaurants have used Aloha EPoS for ten years and plan to roll out the system as the group grows, according to Estates and Property manager Colin Williams. He says: “It’s definitely saving us money in terms of time, efficiency and capturing data so we can identify trends. It’s amazing for stock control – one of our biggest challenges - and it integrates well with our other platforms. Our market is constantly changing, and Aloha helps us keep up with that. In all, it helps us deliver a slicker service.” That’s a great recommendation for the capabilities of state-of-the-art EPoS.

* Find out more about Aloha EPoS from NFS Technology Group at www.nfstechnologygroup.com





September 2017

So do you know the answers to these 6 questions?

EAT. DRINK. SLEEP September 2017


Premium bedding company eBedding has launched a new website for the trade that boasts the largest range of bedding brands, and is specifically designed for the hospitality sector. Products include quality pillows, duvets, bedding, toppers and protectors from household name brands including Silentnight, Sealy, Dreamland and Sound Asleep, ensuring that guests feel well-rested while away from home. The website has been designed to provide a user friendly experience, with quick and simple navigation and functionality. Paul Coulter, Managing Director for eBedding, says: “We recognised that hoteliers and B&B owners have a keen eye for detail and that there was demand for a solid platform providing a wide range of multi-functional products. This is because it’s imperative that hoteliers have the means to provide top quality bedding, from well-known brands they trust, that work through the seasons, match service levels and fit every eventuality. “Whether travelling for business or leisure, guests are more discerning than ever, seeking beautiful, plush bedding that offers a boutique experience but can also help regulate their temperature throughout the year, while easing any allergies. A great night’s sleep is a key indicator of the quality of accommodation and it’s this attention to detail that will persuade people to make that all-important first reservation and repeat booking.” eBedding duvets come in a wide range of tog values and are filled with everything from luxurious duck down to silky smooth Serica® fibres from Du Pont® and temperature regulating hollowfibre. Sizes range from cot-size duvets right up to Super Kings, all created with the same commitment to quality. eBedding also has one of the most comprehensive pillow ranges in the UK, including feather and down and hypo-allergenic hollowfibre pillows and specialist anti-allergy and anti-snore pillows, all available as branded or white label products. eBedding offers a wide choice across every one of its product ranges, from designer bedding, mattress toppers and mattress protectors, at every price point and including a selection of features.


Visit https://www.trade.e-bedding.co.uk/customer/ account/login to create a trade account. You will need to provide your business trading name, VAT number, trading address, email and delivery address.

EAT. DRINK. SLEEP September 2017

Tape Nightclub

Extravagant, fascinating and elite. London’s must visit late night venue. Mayfair is notoriously applauded as the home of London’s most exclusive nightlife establishments. Tape nightclub is now recognised as a leading player within this field and rightly so.

the perfect networking venue with an endless list of incredible artists attending regularly.

No expense is spared to ensure you have an enjoyable evening. The staff are Located in Hanover Square, Tape offers impeccable in their approach and you glamour and opulence in abundance. On are left overwhelmed with attention to arrival you will firstly be taken back by detail paid to each guest. the luxurious design of this iconic building. This to my knowledge is the first of The nightclub itself is prolifically extravaits kind in England’s capital regards to gant, the interior is luxurious throughout concept, the creative masterpiece was and the “record label” design produces designed by inspirational Grammy award that A list atmosphere. The seating winner Dallas Austin. area is spacious although intimate with easy access to the dance floor and DJ Tape combine a unique experience with booth. One thing that has to certainly be their exclusive member’s lounge, live admired is the amount of action taking sessions, Recording studio and sophisti- place without compromise to movement cated nightclub. I would suggest this is and security. The balance is perfect in

regards to spacious comfort. It is of no surprise that Tape has picked up some very prestigious awards along the way. With a refurbishment to the members lounge and studio currently ongoing it will be difficult to improve this wonderful establishment however I am sure the creative team will prevail with excellence, the re-launch is expected late September. This club cannot be compared to anything else in the capital as it is spectacularly different in so many ways. I would highly recommend a visit the next time you are in Mayfair. From the interior to nightclub hosts Tape is in a league of their own.


EAT. DRINK. SLEEP September 2017

Restaurant Tech Live Show Preview

Restaurant Tech Live, which runs alongside Bar Tech Live, is Europe’s largest exhibition dedicated to the emerging technologies and services that are redefining the future of the food and drink sector. The 2017 event will be packed with the products, gadgets and devices that are transforming the look, feel and future of the restaurant and bar scene from the very latest in data capture technology and virtual reality systems to multi-touch kiosks and revolutionary tabletop menus.


Restaurant Tech Live Notably, the event has grown unimaginably over the past year, so you’ll now be able to network with over 350 innovative suppliers and try, test and touch a wide array of the most innovative products from around the world, including the hottest new trends in technology for restaurants, all under one roof, across 6 different conference halls. Not to mention, some of the world’s biggest brands, including the likes of Barclaycard, Worldpay, BT, Yelp, NextMenu and many more!

And it doesn’t stop there. You’ll learn how to boost your profits, build your brand and grow your business by engaging in panel sessions, gaining 1-2-1 expert advice and taking advantage of unparalleled networking opportunities!

Plus, you’ll be able to listen to 150 brilliant seminars lead by technology visionaries and inspirational industry leaders, as this year’s incredible keynote line-up includes the Market Growth Officer at Pizza Hut, Head of Systems at Jamie Oliver Restaurant Group, Founder and MD of Tossed, Founder and Director of Firezza, Head of Sales at Tevalis, and the COO of Zonal.

With so much going on across the two days, completely free of charge, can you really afford not to be there?

What’s more, you’ll gain unprecedented access to both the Restaurant and Bar Design Show and Restaurant and Takeaway Innovation Expo, two industry-leading events designed to showcase the very latest in innovation and design for the restaurant sector.

Register for your free ticket now at the website Your ticket includes access into six other leading events for the hospitality sector, including Restaurant & Bar Design Show and Bar Tech Live




26 & 27




panel sessions

Be inspired by the most uplifting and motivational industry leaders.

Gain bespoke advice to revolutionise your business.



200 EXHIBITORS From Virtual Dining experiences to state of the art payment solutions, we’ve got it all!











d er an ound riska F o C at F



c h Offi rowt ut G t e Mark t Pizza H a





EO Ex-C sh us at Cr


amie s at J up m e t s ro of Sy ant G Head Restaur r Olive



register for free tickets restauranttechlive.co.uk


or call 0117 990 2107






How will your customers order




EAT. DRINK. SLEEP September 2017

Mobile Tech

The Key to Guest Engagement Adactus has been at the forefront of mobile technology for over ten years, working with several major restaurant brands. We built Pizza Hut Delivery’s first online ordering system and developed Pizza Hut Restaurants’ loyalty app. We’ve recently started working on operational solutions for TGI Fridays and we’re about to launch a new, mobile-focussed website for a famous hamburger chain – watch this space! Our analytics team, Data Know How, has provided CRM and data analytics for TGI Fridays, Café Rouge, Bella Italia and other restaurant brands, as well as a number of high-end hotels. The secret ingredient is that we really get to know our clients, their business and their guests. We’ve a wealth of restaurant experience and knowledge coupled with a deep understanding of how technology enables guest engagement. We don’t really do tech-speak, we talk about what you want customers to see, do, feel – and go from there. Adactus mobile solutions include ordering, payment, booking, location finders, menus, loyalty rewards, vouchering – in whatever combination works to better serve your guests and grow engagement with your brand. We’ll integrate seamlessly 20

with your existing systems. If the digital experience you offer your guests is not simple or beautiful, it will fail. We design guest experiences that are both simple to follow and beautiful to look at, a pleasure to use. And all the while, we’re gathering data for CRM – so you can get real insight on what different guest groups want from you, and how well they think you’re doing. Through a “single view” of your guests’ behaviours, we’ll help you see patterns in their visits and spending, see which products or services they love (or avoid) and develop an understanding of how your brand fits with their lives. As a result, you can deploy more personalised, relevant and timely marketing campaigns with better ROI than any “one-size-fits-all” campaign can deliver. Our MD, Scott Muncaster, worked with large restaurant brands before taking the helm at Adactus. He believes that, too often, technology is deployed because “we need an app” or “we need a new website” rather than in support of a core business need: “Running a successful restaurant has always been about great food, a venue people want to spend time in, excellent service. Mobile technology - because it is with guests before, during and after their visit - can help restaurants evolve and improve all three.”

Running a great restaurant is all about the food, the venue, the service. Having the right technology is essential for all three.

Loyalty | CRM | Ordering Tel. +44 (0)1844 269090 hello@adactus.co.uk


We’re exhibiting at Restaurant Tech Live come visit us on Stand 8154 to find out more.

Enhance your customer service and streamline delivery with a new breed of digital menu and restaurant management solution. All in One Digital Menu,POS and Resturant Communication Solution delivered as a service. www.nextmenu.com : Stand 2142

September 2017



Adactus and our analytics team, Data Know How, have many years` experience helping large restaurant businesses to engage and understand their customers via websites, apps, loyalty schemes, CRM and ecommerce. Now small and medium sized enterprises can also enjoy the technological benefits of Adactus` white-labelled solutions. www.adactus.co.uk : Stand 8154

Avenista Table Reservation & Table Management software is the most powerful and flexible dining management solution available anywhere. Avenista is Windows software that turns your reservation process (either in-house or online) into a simple process that is designed to maximise restaurant profitability and ease your restaurant planning, deliver great customer service and build a reliable customer database at the same time. www.avenista.com : Stand 2112

CHARGit is a pioneering technology that allows for unlimited clean and convenient wireless charging in any environment where power is needed for smartphones, tablets, laptops and all micro USB devices. Launched in 2017, CHARGit provides wireless charging capability to a range of industries including hospitality, exhibitions, retail, corporate and more. CHARGit`s unique APP also helps users to identify charging locations, increasing both footfall and dwell time for venues. www.chargit.co.uk : Stand 6134

Collins is a revolutionary reservations & enquiry management system for the casual-dining, bar & pub industry. Manage real-time bookings and floorplan, as well as all enquiries, pre-orders, deposits, invoicing, queuing, ticketing & more! With over 1500 UK clients including the likes of Wahaca, Youngs, Fullers, Dirty Bones, Benugo, Rosa’s Thai Cafe and loads more, Collins has firmly stamped its authority on the casual-hospitality marketing. Collins is the ultimate, all-in-one tool to manage all aspects of your reservations business. www.collinsbookings.com : Stand 3106


Comtrex Systems are ePOS experts specialising in the casual and fine dining sectors. We have been designing, developing and supplying EPOS Solutions and Management Software to the hospitality industry for over 30 years.

September 2017

As the hospitality industry is continually evolving so does our product meaning our customers always run the latest tools, keeping them one step ahead.



www.comtrex.co.uk : Stand 6150

Global Payments specialises in card payment processing and is a leading worldwide provider of payment technology services, delivering innovative solutions driven by customer needs globally. We operate in thirty countries worldwide and we process billions of transactions annually. Our customers range from ownermanaged business to multinational in numerous sectors. www.globalpaymentsinc.co.uk : Stand 1142

Planday is simple employee scheduling software for shift-based businesses. Designed to help hospitality managers improve their efficiency, it allows them to communicate with staff, gather information on availability, then create, edit and distribute rotas, all with an easy-to-use mobile app. www.planday.com : Stand 7140

Soundtrack Your Brand (Spotify`s only investment in the business music world) want to raise the awareness the worlds biggest research study on the impact of music on sales in a commercial environment. The study used our streaming technology and brand fitting music across 16 restaurants, over 5 months, and 2 million sales transactions were tracked. In short, it proved how our model of creating brand fit music drove sales by 9% vs trending chart music www.soundtrackyourbrand.com : Stand 4114

Star Micronics is a global manufacturer of POS hardware. Leading the field in traditional, tablet and Cloud POS, Star has the largest range of Bluetooth, wireless POS and mobile printing solutions in use in major retail and hospitality applications worldwide. www.star-emea.com : Stand 5151


September 2017


Hotel Tech Live Show Preview

Hotel Tech Live On the 26th and 27th September, ExCeL, London, will throw open its doors to over 3,000 key decision makers, buyers and business owners from across the hotel sector. Here, all from under one roof, completely free of charge, visitors will be able to see, test and touch the technology that will transform the way they run their business, attract customers and set themselves apart from the competition.

Hotel Tech Live is Europe’s largest exhibition dedicated to the emerging technology, systems and products that are breaking new ground in the hotel sector. The 2017 event will be packed with the industry-transforming solutions that are redefining the look, feel and future of hotels across the globe, showcasing everything from the AI-enabled concierge robot to the industry’s smartest augmented reality training solution. This is the most progressive event for the hotel sector providing an unprecedented opportunity for hotel owners to take advantage of unparalleled networking opportunities with 3,000 forward-thinking industry professionals from across the globe. Not to mention, following the show’s rapid expansion, the exhibitor line-up is the best it has ever been. You’ll be among the first to try and test the latest in virtual reality systems, interactive customer service features, artificial intelligence, data capture technology, multi-touch kiosks and much more! What’s more, you can now connect with over 450 visionary suppliers, including the likes of; Trivago, Salto Systems, Robots of London, Pyramid, Panasonic, Worldpay and


Barclaycard. In addition to ground-breaking suppliers from around the world, the show has attracted some of the most successful businesses and leaders in the industry to deliver seminars and provide 1-2-1 expert advice, including the likes of Rob Paterson, Commercial Director at Village Hotels; Aly Thompson, Leader of Industry Management Europe at Trivago; Thomas Magnuson, Founder of Magnuson Hotels, David Taylor, CCO at GLH Hotels and many more! Plus, you’ll be able to sit in on panel sessions led by technology visionaries and gain business advice by engaging in topical discussions about the latest developments and trends that are new for 2018! Hotel Tech Live runs alongside six other leading events for the hospitality sector, including Restaurant Tech Live and Restaurant & Bar Design Show, providing you with everything you need to transform your operations, across 6 different conference halls. To register for your free ticket to the show, simply visit www.hoteltechlive.co.uk.

26 & 27




Try and test the latest products and services to revolutionise your business








Magdelena Osmola

Thomas Magnuson

Olivia Byrne

Oliver Derycke

Marketing Director, Mcdonald Hotel & Spa

Founder, Maguson Hotels

Company Director, Eccleston Square Hotel Limited

Former COO, Louvre Hotels



EAT. DRINK. SLEEP September 2017 Deliver gift vouchers in style this Christmas with GiftPro’s market leading technology Giving the gift of a stay at a favourite hotel or a delicious meal out is an increasingly popular way for people to show they care. Whether it’s a birthday, wedding or anniversary present, or a gift to thank hard-working colleagues for their efforts, a gift voucher is a thoughtful solution that the lucky recipient can use whenever they feel like celebrating. Christmas, however, is by far the busiest time of year for gift voucher sales. The Christmas rush starts in earnest in early November, but by December you can expect to sell around ten times more gift vouchers than usual – which presents a great opportunity for hospitality businesses.

Gift vouchers – especially for experiences, such as hotel, restaurant or spa visits – are increasingly being purchased online, which means the quality of your online store is pivotal to the success of your gift voucher sales strategy. The most effective online stores provide a seamless shopping experience for your customers – one that integrates perfectly with your company’s main website while also complying with today’s digital standards – and this is where GiftPro can help.

“I can’t recommend GiftPro highly enough. They are constantly looking at how to improve the functionality of their online stores so they are as easy to use as possible. The transition went remarkably smoothly, and since switching, our Christmas voucher sales more than doubled year-on-year.”

You don’t need to take our word for it though! Several successful and inspiring new clients have recently switched to GiftPro (including Lime Wood and THE PIG – who are repeatedly named in The Caterer’s Hoteliers’ Hotels top 10), and every new client has seen their sales increase compared with their previous system. Recent survey feedback also revealed that our clients are extremely satisfied with their GiftPro experience to date (with an average score of 9.4/10). GiftPro recognises the clear need for a user-friendly, efficient and modern gift voucher management system for hospitality brands – one that enables you to maximise e-commerce sales and see definitive returns on digital marketing investment. To find out more about GiftPro, come and see us at stand 7082 – we’ll be providing live demos to show how our system works, and we’ll be happy to answer your questions about how we can help you prepare for a successful festive season.


We understand the importance of providing a user-friendly, customerfocused online store that’s fully responsive and easy to navigate. We also appreciate that complicated or clunky online shopping experiences can impact both future sales and your brand. Because we put the customer experience first, we’re confident that we’re always ahead of innovations in the market – we’re constantly developing new features for our system based on our clients’ needs.


Will Howard

Managing Director

www.giftpro.co.uk info@giftpro.co.uk 01202 798125

Increase your gift voucher revenue by up to 200% Discover why many of the UK’s top hotels and restaurants use GiftPro to increase their gift voucher revenue, outsource delivery and reduce admin time.

Our clients include...

All clients who switched to GiftPro have increased sales between 30% and 200% compared to their previous year’s sales performance.

Book a demo or visit us at HTL stand 7082 Call: 01202 798125 or visit: www.giftpro.co.uk

Booking a meeting room online can be just as simple as booking a bedroom

September 2017


Hotel Tech Live Show Preview


hy does it seem so difficult to book a meeting room? I can book almost any type of bedroom on a hotel's website but it is rare to be able to book a simple meeting room with some refreshments without entering into a complicated contract. The ability to book a meeting room as quick and easy as a hotel bedroom seems hard to find. When we spoke to industry colleagues, they told us not to worry; technology will make meetings obsolete; social media, video conferencing, conference calls are the way forward. We disagree… There are some things that are just better face to face, things tend to get done, stuff happens. You can read body language, you tend to get a greater level of participation (who knows what level of multi-tasking is going on during a voice conference call!); and we get a chance to remind ourselves that it is just great to meet people! We can do almost anything on our smart phones but book a space to have a


meeting in a professional location at short notice? Not as slick as we thought. Not as easy as a pizza or a restaurant table… Why can’t we just make it simple? Everything else has moved on, where is the platform for meeting rooms? This was part of a blog we wrote a few years back, fast forward to 2017 and we are now launching Kruto at Hotel Tech Live. We decided there must be a way of providing a simple, low cost platform that can power this? Give a total technology solution that enables you to reach out to your market as you know best and enable them to book a meeting room swiftly, secure payment and communicate with them throughout the journey, maximising upselling opportunities? Now there is! Kruto is a simple but powerful tool providing a modern booking solution for small meeting spaces. This can be in the form of a branded booking app for super-fast intuitive bookings and/or simply a booking link off your website...You can replace contact forms with

live bookings. Imagine how much admin you can save, managing your smaller meeting space online. Directly on your own website and completely commission free. You can drive direct bookings and repeat custom by being the easiest to do business with, delivering the best hospitality. We also offer automation beyond booking with a Digital Signage option and integration to a QR code meeting room access / door locking solution for a total meetings experience. For anyone interested in Kruto you can sign up for a free 30 day trial at the show. We cant wait to meet you and talk about Kruto, a cool new way of connecting customers to your meeting space. We are simple, slick & lightening quick.


We are exhibiting at Hotel Tech Live Visit us on Stand 9106 to find out more



EAT. DRINK. SLEEP September 2017

Hotel Tech Live Show Preview

SALTO on show at Hotel Tech Live

The UK’s most exciting event for technologies breaking new ground in the hotel sector, Hotel Tech Live at ExCeL London, 26-27 September, will see SALTO systems showcasing new products and features on Stand 7090. “Hotel Tech Live provides a great forum for SALTO Systems to showcase our latest product innovations,” says Darren Keating, National Account Manager Hospitality. “SALTO continue to deliver the most advanced and flexible electronic locking solutions in the hospitality market. “ “We very much look forward to providing live demonstrations of our new products and software during the event, as well as discussing the real benefits that can be delivered through the deployment of a SALTO solution”. Highlights include: Aelement Our contactless hotel lock that allows hotels to integrate all their guest rooms’ physical security needs into one stylish, energy efficient, reliable, wire-free system. The minimalistic design of its RFID reader compliments any door and can be combined with a wide range of designer handles. XS4 One With a large variety of models, XS4 One electronic hotel locks fit virtually any door without wires and are very easy to install and maintain. It integrates the latest technology in mobile access and wireless locks including BLE + NFC mobile technologies.

XS4 One Aelement Fusion AElement Fusion is an electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented. It eliminates lock hardware on the door by encasing all electronic components inside the door itself, making security virtually invisible. JustIN Mobile

JustIN Mobile Aelement

The intuitive SALTO JustIN Mobile app communicates securely via the Cloud and enables guests to receive a room key online, anytime and anywhere. Technologically cutting-edge, SALTO Mobile means the end of lost key hassles, expenses and waste. Plus, the technology isn’t limited to hotel rooms; it can also be used on main entrance doors, elevators, car park barriers, meeting rooms, etc. So if you’re looking to incorporate smart access control technologies that present exciting advantages to drive business to your hotel, providing your property with cutting-edge solutions to stand apart from the rest, stop by Stand 7090 to meet the SALTO team and see a live presentation of our technology.


Visit us at: HOTEL TECH LIVE ExCeL London, 26-27 September, 2017

Introducing the next level of connectivity with your guest.

Ælement Fusion

An evolution in hotel lock engineering by SALTO.




Electronic circuit board and battery pack.

Choose the reader finish & handle designs that best fits your hotel style.

Wireless & mobile embedded onboard.

SALTO HOSPITALITY SOLUTIONS Tel.: 01926 811979 Email: hospitality.uk@saltosystems.com www.saltohospitality.com


September 2017


Hotel Tech Live

Driving profits from parking spaces How to maximise the value of your car park Finding sources of ancillary revenue is becoming increasingly important in the hotel industry. Ever-increasing competition and financial ups and downs have lead to mounting pressure on hoteliers to come up with innovative ways to supplement room revenues.

Using industry-leading technology and a unique data-driven approach, JustPark are experts in parking yield management - filling empty spaces with targeted marketing to a large user base, and pricing intelligently to maximise revenue. Over 300 hotels across the UK (including Marriott, Hilton, Premier Inn and Holiday Inn) use JustPark’s award-winning solution to manage their car parks more effectively enjoying increased revenue and guest satisfaction as a result (with the service rated 96% by users).

One of the largest sources of potential revenue is the empty space in your car park. Parking can be a lucrative business for hotels - yet it is a revenue stream which remains largely untapped, By reaching 1.5 million users via its app and website, JustPark can fill car parks despite being easy to cash-in on with easier than any operator. Hoteliers have the right solution. total flexibility and control over when Most hotels have spare spaces in their spaces are available, and how many whether that’s the whole car park, or car park at off-peak times, or even the just a subsection of it. majority of the time if most guests travel by other means. These empty JustPark’s dynamic pricing engine spaces are a missed opportunity - like empty rooms - and their yield should be (winner of the British Parking Awards 2017) generates optimum daily rates managed just as smartly. based on demand - and increases car park revenue by up to 100%. An increasing number of hotels are now opening up their surplus car park The flexible tariff system is easy to spaces to non-guests through app and implement and managed by the website JustPark - generating additional JustPark team. revenue from unused space, whilst ensuring sufficient parking for guests to use.


Case study: Renaissance Manchester t t

Increased revenue by 108% Average customer rating 4.7/5

“We have worked with JustPark for a year - and right from the initial contact to planning and implementation, we have found the whole team helpful, professional and supportive. The partnership with JustPark has been key in driving additional revenues for our hotel.” - Cameron McNeillie, General Manager Find out how to maximise your parking revenue by emailing hotels@justpark.com or visiting www.justpark.com/hotels

Increase your car park revenue by up to 100% with the industry-leading solution in .parking yield management for hotels.

Boost ancillary revenue with

smart parking management

Fill your empty spaces with marketing to 1.5m drivers Drive higher yields with our award-winning pricing system Improve guest experience with a 5 star rated service

working with justpark.com/hotels

Unlike other platforms there are no contracts, no setup fees and pricing is pay-as-youearn so there is absolutely no risk. Every customer gets a dedicated account manager free of charge so unlike many cloud-based products you and your entire hotel team will have personal, hands-on support forever. If you need to integrate with a 3rd party system or you want a completely bespoke online voucher store just ask! In the safe hands of GiftPro’s design and development team, anything’s possible. www.giftpro.co.uk : Stand 7082

September 2017



Super fast online bookings: Available as an app branded to your companies standards and / or a web booking tool placed on your companies website Encouraged Loyalty: Drive repeat custom by being the easiest to do business with, delivering the best hospitality Automation beyond booking: Meeting Room QR code access control & digital signage optional extras available with Kruto www.wearekruto.com : Stand 9106

Inspiration, dedication and passion have led SALTO to become one of the world’s top hospitality sector’s suppliers of electronic access control systems in little more than 10 years. Our commitment to improving guest accessibility, comfort and security in world-class hotels through innovative technology has led to exceptional customer satisfaction, both for the client and the end-user. www.saltosystems.com : Stand 7090

JustPark use technology and data to maximise value from car parks improving customer experience, streamlining operations and driving revenue. Over 275 hotels use our award-winning service to manage their parking more effectively - enjoying higher customer satisfaction and higher yields from their spaces. By automating operations, JustPark cut car park management costs by 70% on average - and by pricing intelligently, increase revenues by up to 100% at the same time. www.justpark.com/car-park-management : Stand 6049

Beekeeper is an award-winning mobile communication platform for nondesk employees. We believe that every employee deserves to be happy at work and happy employees help their companies succeed. beekeeper.io : Stand 9080


Britannic Technologies is an award-winning specialist in voice communications, system integration and managed services. The provider’s solutions and services effectively maximise the ICT investment of hotel groups across the UK and internationally.

September 2017

www.btlnet.co.uk : Stand 3076



GuestJoy provides Software-as-a-Service (SaaS). We are the expert in ancillary revenue, mobile concierge and review management software. The company`s advanced technology enables hotels to increase their ancillary revenue, and to collect online reviews quicker. www.guestjoy.com : Stand 8082

Hotelchamp was established to boost direct revenue and build guest relations. This award-winning company is successfully providing smart technology for hotel websites to convince visitors to book direct and engage with their guests on a personal level. Hotelchamp`s technology works as a layer integrated on hotel websites, which automatically analyzes behavior and characteristics of websites visitors. Already trusted by over 1.000 hotels in more than 35 countries and integrated with more than 50 booking engines worldwide, it`s their ambition to restore a fair balance between direct channels and third parties. www.hotelchamp.com : Stand 9085

Suppliers of electronic locks, safes, minibars and so much more. We can provide everything you need for a new build or refurb. No matter the size of your project we offer a personalised service that goes beyond expectations. www.porteroghsecurity.co.uk : Stand 3072

Pure AV is a leading audio visual solutions provider offering a full range of services from consultation and design through to integration and support. We work with our clients to create impactful, reliable and easy to manage audio-visual systems. Our activity within the hotel sector ranges from attention grabbing video walls and signage through to in-room entertainment and high-quality meeting and conference facilities. www.pureav.co.uk : Stand 3102


EAT. DRINK. SLEEP September 2017

Restaurant & Bar Design Show Preview

Restaurant & Bar Design Show Registration is now open for the Restaurant & Bar Design Show! The show will welcome over 3,000 restaurant owners, bar owners, architects and interior designers working across the breadth of the design sector, at the ExCeL, London, on 26th & 27th September. Amazingly, tickets are free and visitors will be able to gain unique insight into the contemporary design trends, tips and techniques of the future! Restaurant and Bar Design Show is Europe’s largest and most comprehensive event specifically aimed at restaurant and bar interior designers. The 2017 event will be packed with industry creatives, who’ll be showcasing the very best in restaurant and bar interior design, including the likes of Cellar Maison, Lyco Group, Dover Design, Revive Joinery and O1 Creative. The most prestigious hospitality event in Europe provides an unprecedented opportunity for restaurant and bar owners to take advantage of unparalleled networking opportunities with top industry professionals, sit in on expert-led panel sessions, engage in topical discussions about the latest developments and contemporary design trends that are breaking new ground in the sector, take in 150 exclusive seminars from the world’s leading restaurant and bar interior designers, connect with over 200


visionary suppliers from across the globe and so much more.

Don’t miss out on an opportunity to transform your restaurant space with the latest design ideas are trends of Amongst the amazing keynote speaker 2018! line-up are some of the industry’s most influential figures, including the To register for your free ticket to the Creative Director at Azzurri Group, Pia show, simply visit Fairhurst; Head of Design at Tossed, Lisa www.restaurantdesignshow.co.uk Prisk; Group Brand Strategy Director at Your ticket also gives you free Thai Leisure Group, James Hacon; Non- access to six other leading shows for Executive Director at River Cottage, the hospitality industry, including Stewart Dodd; and many more. Restaurant Tech Live and Bar Tech Live.

26 & 27



Lisa Prisk Head of Creative, Tossed



Creative Director, Group Brand Strategy Azzuri Group Director, Thai Leisure Group




Fuel your business ideas, and hear from the most current professionals in the industry

Including; Lighting, Al Fresco, Design, Furniture, Surfaces and more!

From innovative design aids to bespoke furnishings,we’ve got it all!

REGISTER FOR FREE TICKETS @RestDesignShow #RBDesignShow @RestaurantDesignShow #RBDShow


EAT. DRINK. SLEEP September 2017

Restaurant & Bar Design Show Preview


Fotex Digital Print

FORBO’S TASTY OFFERING AT RESTAURANT & BAR DESIGN SHOW Forbo Flooring Systems is delighted to be attending the Restaurant & Bar Design Show, at ExCel London on the 26th and 27th September. Forbo will be showcasing its integrated flooring solutions for the restaurant and bar industry, with a variety of stylish, design-led yet practical flooring solutions, including their bespoke design and colour services.

Forbo representatives will be on stand 1182 of the exhibition, which is the UK’s largest and most comprehensive event specifically aimed at restaurant, bar and café interior designers. The integrated flooring portfolio on show will demonstrate the endless possibilities to fit out any bar or restaurant environment, from entrance to exit.

Fleur Carson, Head of Key Accounts at Forbo Flooring Systems, said: “This is our first year at the show and we’re really excited about it. We want to show the industry that whether its food prep areas, Forbo has a long history of supplying back of house or even the restaurant floor flooring to the restaurant and bar itself, we can provide the perfect flooring industry, most recently at national pub solution. chain Brewers Fayre. The family dining “Our stand will be showcasing the very best brand commissioned a bespoke Flotex of our flooring portfolio for the leisure and Vision design inspired by The Beano to hospitality industry, including our brand create a series of vibrant recreation spaces new Allura luxury vinyl tile collection, which across the country for its younger guests delivers the ultimate finesse in realistic to enjoy. Moreover design-led luxury wood and stone designs, but with the ease vinyl tiles and safety flooring contributed of cleaning and durability a busy bar or to the Japanese aesthetic at Leicester’s restaurant area demands. newly refurbished restaurant YO! Sushi, whilst providing the slip resistance “As the requirement to create individual and stand out interiors for the ultimate required for a busy restaurant. customer experience grows within the


Allura sector, our bespoke digital print service offers customers the chance to create a one-off, completely bespoke design for their venue on either our Flotex flocked flooring or Eternal vinyl. Why not come along to see us on stand 1182 and discuss your flooring requirements with us?” For more information on Forbo’s leisure and hospitality offering, visit www.forbo-flooring.co.uk/leisure

EAT. DRINK. SLEEP September 2017

Restaurant Bar Design & Preview

Mosswall UK Exhibiting at this year’s Restaurant and Bar Design show at London’s Excel is Mosswall UK Ltd®. As the exclusive UK distributor for MOSSwall®, MW UK Ltd will be displaying the original and authentic preserved moss system created in 2008 by Milanese company, Verde Profilo. MOSSwall® provides a totally natural and organic wall finish that is not only Class 0 Fire Rated as standard, carries full acoustic certification, but importantly, is 100% maintenance free.

MOSSwall® panels can be used on walls or ceilings and indeed if you need a freestanding wall or to simply divide space Mosswall UK Ltd can supply the solution utilising the panels with system profiles. In addition to the panels themselves is of course, the moss. Once picked it is immediately preserved in a totally organic solution prior to being coated with anti-static treatment. The former ensures the moss will neither grow nor degrade and the latter prevents dust from settling. The available 22 colours of the range can be used singularly or combined to create artwork or branding to further enhance the systems undeniable beauty.

The first thing to understand about the system is that it is just that, a system, comprising of a series of panel types that can be used in a variety of ways to provide a truly sensory, biophilic To find out more, pick up a brochure and sample, visit surface finish. Mosswall UK on stand number 2183. Whichever panel type is employed they all share two common features. The first is from the front they all looks the same; soft to touch, earthy to smell, calm to hear and an undulating beauty that is hard to match. The second common feature is the panel size, they all have an overall size of 600 x 400 x 50mm but for all their similarity each have a particular function. One type is made from a solid galvanised steel tray with hidden, factory made fixing holes. Another type is also made from a steel tray however this one is made up from 24nr 100mm squares held together on a cut line. The feature of this panel is that rows, columns or squares can be easily created to fill residual space. Finally, there is flexiMOSS. As the name implies this panel is created from a totally flexible backing that allows for odd shapes, angles or curves as well as on site cutting.


www.mosswalluk.co.uk information@mosswalluk.co.uk

Meet Mosswall UK Ltd at this year’s

Restaurant and Bar Design show Stand number 2183

As exclusive UK Distributors for the MOSSwallÂŽ system you can learn how this zero maintenance, acoustically certified surface finish can be used to further enhance your interior design. www.mosswalluk.co.uk information@mosswalluk.co.uk

replacement and maintenance costs are also significantly reduced, as is any disruption caused by constantly having to replace bulbs. Of course, every establishment is different and there are many considerations to factor into your savings calculations, including the cost of energy consumption in a particular area, the size and layout of the building, the number of light fittings and bulbs, and the length of time during which they will be illuminated. Based on these inputs, realistic savings can be calculated, as well as the length of time that the initial investment will take to pay back.

September 2017


Restaurant & Bar Design Show Preview

LEDs have another chat about lighting LED technology has evolved significantly in recent years, but sadly its reputation has not kept up with the pace of change. However, a reluctance to make the switch to LEDs could prove costly for restaurant, bar and hotel owners alike. By exploring some of the major benefits of modern LED lighting and where the market is heading, those involved with hospitality design may just be convinced to give this misunderstood tech a second chance. What you think you know about LEDs... It’s fair to say LED lighting hasn’t always held a favourable position within the hospitality sector - and with good reason. Historically, LED bulbs have emitted a harsh blue light that couldn’t be more inappropriate for restaurants, bars, hotels, or indeed any venue looking to achieve a relaxed atmosphere. Thankfully, most LEDs that exist today are a far cry from those of old. LEDs have evolved almost beyond recognition in recent years, incorporating the best technology to allow for much greater control over both interior and exterior lighting. Greater dimmable range - one of the biggest issues with old style LEDs was the limited dimmable range that they were able to offer. Nowadays however, the light levels of most LEDs can be adjusted right down to as little as 5 or 10 percent, giving venue owners the ultimate control over their lighting. Adjustable colour spectrum - being able to adjust the colour of a light to suit a range of different situations at various times


But, as with most things in life, you do get what you pay for; a cheap bulb is unlikely to deliver the same performance as a bulb that has a proven record of providing high performance, functionality, and longevity. Whilst the upfront cost of these bulbs may be a little higher - just a few pounds difference per bulb in some cases - the extended lifespan will more than make up for the initial outlay. Out with the old, in with the new

Reducing energy consumption and running costs is a constant priority for every business, but achieving this should never come at the expense of aesthetics, especially where brand throughout the day is becoming increasingly uniformity is key. There’s a misconception within the hospitality industry that updating important for venue owners; a warm light may be ideal for setting the mood for guests, an existing lighting set-up to LEDs can compromise this, whilst also proving to but will be of little benefit when it comes to cleaning the premises out of hours. Being able be costly, disruptive, and generally not to switch between warm and cool light means something that needs to be prioritised. However, this simply is not the case. venues no longer need to compromise one for another. Firstly, the cost of a LED retrofit project is, in a Uncompromised brand consistency - lighting sense, self funding, and can be spread across as many stages as necessary. For example, a plays a critical role in a venue’s branding, venue may opt to roll out a phase one retrofit from the style of the fixtures and fittings, in areas of highest energy usage first, and use through to the colour of light. For multithe energy savings from this to fund the next site businesses, this is a challenge, as two phase, and so on. buildings are rarely the same. The hyper control-ability of LEDs allows for uniformity and consistency across multiple locations, ensuring that the experiences your guests receive meet their expectations, no matter where they are. Big on flexibility, light on the wallet Within the hospitality sector, on average 25% of a business’s electricity costs come from lighting. This presents a huge opportunity for cost savings by switching to more energy efficient lighting solutions. This is where LEDs really shine; they can offer energy savings of 80-90% over traditional incandescent or halogen bulbs, and up to 50% savings over fluorescent tubes. Modern LEDs also have a significantly longer lifespan than traditional bulbs, lasting up to 2 or 3 times longer than the majority of fluorescent tubes, and over 50 times longer than incandescent bulbs. Given the typical lifespan of a modern LED bulb is up to 50,000 hours (that’s over five and half years!),

This practice is common within larger venues, as it provides an affordable way of investing in a lighting solution that will save a lot of money the long-term, without the daunting upfront cost. Secondly, in order to ensure minimal disturbance to the running of a business, LED retrofits are most commonly done outside of trading hours, be that overnight or early in the morning. Thirdly, many traditional bulbs will soon to be obsolete, as part of the EU’s light bulb phase out initiative. In 2009, the EU began phasing out a large number of inefficient incandescent and halogen bulbs in favour of energyefficient alternatives, and September 2018 marks the final phase of this process. Whilst older style bulbs will be available until stocks diminish, there’s no time like the present to upgrade to LED and start enjoying the benefits.

EAT. DRINK. SLEEP September 2017

Come visit Lyco on Stand 8180 at The Restaurant & Bar Design Show to find out more LED there be light! Investment in LED technology is no longer just about saving money, it’s about opting for an innovative, futureproof solution that gives you complete control and allows you to deliver the very best experiences to you customers. And if that’s not convincing enough, LED technology is set to evolve even further, with several new and exciting trends in the pipeline. Hypercontrol lighting, which gives guests complete lighting control at their exact location, be it at a table, area of a bar, or hotel room, is one example

of an exciting lighting trend to watch throughout 2017 and beyond. Switching to LEDs needn’t cost a fortune nor be a chore, but it does need careful consideration. Business owners and decision makers interested in making the switch to LEDs should seek advice from experienced experts, who will ensure the multiple benefits of LED technology are realised, whilst ensuring total brand consistency. For more information about LEDs visit www.lyco.co.uk

Visit us on Stand 3172 to find out more Fortune Oriental Holdings Limited (FOH), is a licensed furniture manufacturer that has been registered in both Hong Kong and mainland China since 2007. Our two subsidiaries, Fortune Oriental Furniture co., Ltd, and Guangzhou Mega Import & Export Co., Ltd., serve as our manufacturing base and our export department, respectively. Thanks to the support and expertise of our dedicated professional team, FOH has recently experienced rapid development and is now a leading supplier of office furniture and decorations in southern China.

September 2017


Restaurant & Bar Design Show Preview

As a highly internationally-focused business, we are currently working closely with many overseas project contractors, designers, end users, distributors, construction companies, and installation companies. We collaborate with these individuals to supply our innovative products and services to international commercial buildings, hotels, schools, hospitals, and public government projects. We have successfully completed many overseas projects, and are proud to be a trusted commercial furniture supplier for many valued customers throughout the United States, the Middle East, South Africa, and a variety of other regions and countries around the world. The well thought-out and carefully manufactured products that we supply include office seating, office cubicle, table, storage, restaurant

furniture and more. We also offer full design and planning services with custom design and manufacturing for office workspace, training rooms, conference rooms, reception areas, canteens, restaurants, and more. We constantly strive to create mutually beneficial relationships and long-term partnerships with our clients, and we always put the customer’s needs first. We are faithful, responsible, efficient, and hard-working. Please do not hesitate to send questions and inquiries our way. We look forward to working with you and to sharing a prosperous partnership!

www.fohfurniture.com info@foh.com.hk

Company Profile Fortune Oriental Holdings Limited is a licensed manufacturing and exporting group company focus on custom design and produce high end Restaurant furniture for more than 10 years. With our outstanding and efficient service, we are providing one step full package solutions for overseas restaurant projects and we have done many successful cases all over the world especially in USA and European market. Our Business Scope: t Restaurant/cafe/club/ Hotel/ food court center/fast food franchise chain store; t Dining table and chair set/Booth sofa/ cabinets/reception cash counter t Custom made furniture working closely with global Restaurant furniture Retailer, Wholesaler/Trader, Designer, Contractor. Our advantage and services: Full plans and creative CAD Design and 3D rendering design service if needed: Excellent ability of custom-manufacturing: you send us the CAD floor plan, and we will custom design and prepare proposal for you. We create exactly what you want, according to your design/material and color preference; 3. Safe and fast delivery: Mostly by container, but if less than FCL, small order by LCL shipment is also an option. 4. Consultation and post-sale service: 1. 2.

We support you throughout the lifetime of your purchase,please feel free to contact with us if you have any inquiries.


EAT. DRINK. SLEEP September 2017

Restaurant & Bar Design Show Preview


At Forbo we understand that visitor’s experience is about much more than just the activities they get involved in, and that the interior design scheme can play a crucial role in giving them the ultimate visitor experience. That`s why we can offer a dedicated flooring portfolio for your venue. www.forbo.com/flooring : Stand 1182

September 2017



MOSSwall UK Ltd, the Exclusive UK Distributor for the original, zero maintenance MOSSwall(R) system. MOSSwall(R) is a beautiful surface finish which is also Class 0 Fire Rated, acoustically certified and carries Phytosanitary certification; making it the ideal accompaniment for restaurants and bars www.mosswalluk.co.uk : Stand 2183

Supplying innovative lighting solutions to restaurants and bars for 20 years, Lyco is a UK company with expertise in all aspects of lighting. From advising on how to convert to cost-effective LEDs, through to sourcing stunning decorative light fittings, Lyco will help to bring your brand to light. www.lyco.co.uk : Stand 8180

Fortune Oriental Holdings Limited (FOH), is a licensed furniture manufacturer that has been registered in both Hong Kong and mainland China since 2007. Our two subsidiaries, Fortune Oriental Furniture co., Ltd, and Guangzhou Mega Import & Export Co., Ltd., serve as our manufacturing base and our export department, respectively. Thanks to the support and expertise of our dedicated professional team, FOH has recently experienced rapid development and is now a leading supplier of office furniture and decorations in southern China. www.foh.com.hk : Stand 3172

Chocolate Ltd is a 20-year-old London-based creative marketing agency specialising in the creation of brands with personality. They have a long history working within the F&B sector and have helped bring some of the industry`s leading brands to market such as Cote, Patisserie Valerie and Starbuck. We are Chocolate Ltd, a creative marketing agency established in 1997. We watch, listen and learn from our clients and their customers then find outstanding and engaging ways in which to tell their story. www.chocolate-ltd.com : Stand 3196


Hartman Outdoor Products have been offering a unique, high quality collection of furniture for over 30 years. This year we will be showcasing our extremley popular Sophie range, the perfect option whether you’re looking to beautifully furnish your restaurant, hotel or home.

September 2017

www.hartmanuk.com : Stand 6192



At JPR Lighting we understand the needs and visual effect of lighting systems. We value our clients and their projects, and have the knowledge, creativity, and manufacturing techniques, to deliver beautifully designed lighting fixtures, which are custom made for your project. jprlighting.co.uk : Stand 8194

Acoustic & Soundproofing Specialists. Suppliers & Installers of a wide variety of acoustic treatments, including: - Stretch Fabrics - Acoustic Wall & Ceiling Absorbers - Acoustic Plaster - Acoustic Wood Panelling Suppliers & Installers of commercial & domestic soundproofing solutions Quiet Interiors specialise in all aspects of acoustic treatments as well as soundproofing for both commercial and domestic properties. We offer a supply and install service. www.quietinteriors.com : Stand 8196

Robin Sprong Bespoke Wallpaper and Surface design is primarily a wallpaper print and design company with over 10 years experience in the industry. We produce custom designed and photographic wallpapers, vinyls and other surface design concepts, in the UK and Interntionally. www.robinsprong.com : Stand 9190


EAT. DRINK. SLEEP September 2017

Bar Tech Live

Bar Tech Live, running alongside Restaurant Tech Live, is Europe’s leading event for the high-tech products, devices, gadgets, and services that are transforming the look, feel, and future of bars. The event takes place on the 26th & 27th of September, at ExCeL, London. Tickets are free and you can register for the show at www.bartechlive.co.uk

show provides you with a unique opportunity to interact and connect with the industry’s technology visionaries who are shaping the bar scene of the future.

Try, test and touch the most innovative products, systems and services, from around the world, find the hottest trends in technology for bars, discover the technology to revolutionise the way Find out what’s coming next in an you engage with your customers, hear industry that’s becoming increasingly from over 150 of the industry’s leading technologically advanced. From amaz- experts, benefit from 1-2-1 business ing lighting and automated bar devices advice, take advantage of unparalleled to atmosphere changing features and networking opportunities, connect with innovative payment solutions, the over 200 of the most inspiring suppliers


in the marketplace and much more! There is no other show that offers unprecedented access to seven leading events for the hospitality industry. Whether you are a food and drink business owner or an industry professional, this is the most complete event for the hospitality industry and not one to be missed! Register now for your free ticket at www.bartechlive.co.uk Discover the six industry-leading shows running alongside Bar Tech Live at www.restaurantbusinessshow.com

26 & 27













OR CALL 08000 68 69 70

EAT. DRINK. SLEEP July 2017 As a global leader in omni-channel solutions, we understand how to keep the wheels of the hospitality businesses turning. NCR has a rich history in developing industry-leading solutions to help hospitality operators not only achieve business success today, but ensure they are prepared for the future too. It’s no longer just about eff ective POS technology. To maximise profitability in today’s technologydriven world you need to combine analytics, stock management, mobile, loyalty and communications, joining up each part of the operation to drive efficiency, reduce loss and ultimately boost profits at every stage of the process. We at NCR have hospitality in our DNA. Our team combines decades of experience in working in the industry, so we have the perfect mix of operational understanding and innovation to create softwaredriven solutions that benefit your business. Not just today, or tomorrow, but years from now. It’s particularly important in today’s fast-paced world, to have a partner that is looking to the future.

» For more information please

40visit www.ncr-hospitality.com.

The technology investments of today’s hospitality business are being driven by consumer demand. Your customers are tech-savvy and time poor, they want to be able to order from their sofa on an app that has their payment details stored, or pay when they’re ready to leave, not wait around. We help you meet, and exceed, these expectations. At NCR, we spend millions each year on research and development, looking at hospitality market intelligence, IT developments and consumer trends to ensure that our solutions portfolio keeps you one step ahead of the competition. We are consistently evolving our solutions set to provide an entire portfolio of technology-enabled services that enable you to better service your customers and achieve greater insight across your business operations, be they multi-national or a single restaurant. That’s why we can boast some of the world’s biggest fast food and restaurant brands as part of our customer family. With more than 120,000 installations of our industry-leading Aloha software in operation around the world, let us make every day easier for you too.

C R E ATE A B E T TE R C U S TO M E R E X P E R I E N C E Technology is changing everything, including what your customers want—whether it’s to order online, pay with their watch, rate their visit on social media and much more. Connected customer experiences, enabled by omni-channel is your answer. Embrace mobile and cloud. Transform your operations. Interact with customers like never before. Engaged customers spend more, more often—let us make sure it’s with you.

» For more information please

visit www.ncr-hospitality.com.

EAT. DRINK. SLEEP September 2017

The importance of working with trusted suppliers, and how to avoid being duped! Having been established since the 60’s, the industry’s favourite furniture carpet and panel hire company, Europa International (obviously!), has had a front row seat to a number of most memorable historic events… think moon landings, royal weddings and, of course, the Age of Aquarius. And whilst many such ‘moments’ have certainly left an impression on the funfocussed, family run firm, there is no denying that nothing, and no one (not even Michael Jackson and the release of Thriller in the 80s) has had quite the same impact on the business as the invention of the Internet. After all, whether you love it or loath it, it’s here to stay, and there is simply no escaping it. Here, industry old hand and Europa International’s event and marketing manager, Helen Lowe, talks to us about the inevitable role that online now plays in putting on a ‘do’, as well as the importance of having a trusted relationship with your suppliers in order to ensure that what you order is what you get! Unless you’ve spent the last decade or so firmly in denial about the advancement of all things tech, chances are you now engage with the online world on a daily basis. Managing certain personal and professional tasks via your phone, your laptop, your tablet and your [insert whatever new-fangled device is fashionable at the time of reading this article].

valuable time, if you ask me. I mean, can you imagine reverting to the days of paper, pen and vintage dial phones? But with every great convenience bestowed upon us (anyone else still totes blown away by the fact that you can now order a takeaway without having to speak to a single soul?) comes equal proportions of chaos. Let’s assume for a moment that we now use the internet to source suppliers and event partners in the same way our young folk use Tinder (which, for the record, I have absolutely zero first-hand experience of… but I am told!), whereby people rely on a description, and perhaps an image or two, to make a pretty important decision… To meet, or not to meet. The problem is, who’s to say that either picture or profile is an accurate reflection of the person (or product, to bring it back to the matter at hand) in question! Consider this, for example. You receive a brief from a client who is looking to host a wintery-themed event and you turn to your old pal Google to help you search for relevant suppliers.

You place an order before giving yourself a pat on the back and moving on to the next task in hand. Fast forward several months and the big day has arrived. In less than 24hrs you’ll be giving the grand tour of the venue to your (perfectly pleasant if not rather demanding) client. Check list (digital, of course) at the ready, you are poised to do what you do best… EVENT MANAGE! Fast forward several more hours and disaster has struck. The lovely looking products you ordered have arrived and are a little less 21st Century and a little more Victorian Vintage (and by that, I mean tattered and worn). You see, getting the right relationship in business is pretty fundamental when it comes to ensuring that everything goes to plan. In this thoroughly modern age anyone can claim to be anything they want, and if you’re not careful you could very well end up ordering yourself a lovely looking 6ft blond with cracking legs that turns out to be a beech coloured table with folding legs… or something equally as far removed from your original intent!

A caterer that can deliver an entirely ice-inspired menu, an entertainer that is skilled in the art of, umm, ice sculpting, and a furniture hire company with the kit that’s going to pull the whole thing together and leave the guests amazed (in a good way, of course). So, whilst it might be tempting to do it all online, just remember that not everything Putting it into event industry expert You rattle your way through various is what it appears to be. Working with context, you may well be beholden to websites – dismissing and shortlisting as trusted suppliers and industry friends a digital to do list, reliant on e-mails to you go – before settling on a rather funky may, in the long run, turn out to be much coordinate venues, suppliers and staff, and looking business that promises to provide cheaper, and an awful lot less stressful! no doubt browsing leading search engines you with everything your heart desires. to source the products that will make your From red carpet to red swivel stools, For more information visit: guests’ eyes POP! display stands to branded reception desks. www.europainternational.com/edsa All rather productive uses of one’s very


September 2017


Maidaid Halcyon

As with the rest of the catering industry, warewashing technology is evolving all the time. As part of this progress, by developing machines that use ultraviolet light and a precise balance of wash time and water temperatures, Maidaid Halcyon is able to offer new levels of cleanliness and hygiene to users of its warewashers. The Evolution Range includes undercounter glasswashers, dishwashers and pass through dishwashers. Every model in the range is designed for the most demanding environments.

this is the best range in its price bracket available on the market today.’ Julian Lambert goes on to say, ‘ Maidaid Halcyon can also offer the C, D and Amika ranges of glass and dishwashers that provide a suitable solution for the smallest country pub to major city centre venues. With over 40 years of experience in supplying warewashing solutions to the UK hospitality sector they are uniquely placed to provide a model that fits any sites criteria of capital budget and specification’.

of an attractive, compact model for a small space, through to businesses with large scale demands. Hotels, Bars, Nightclubs and Pubs, Sporting venues and Restaurants – Maidaid has the perfect product for every application. Lambert says ‘What places Maidaid ice machines head and shoulders above the rest is their capacity to repeatedly produce top quality crystal clear ice from the most reliable machines due to the incredible passport that follows a machine during its manufacture and testing process . Being fully tropicalized they continue producing quality ice even under the harshest conditions.

Maidaid Halcyon Sales Director, Julian Lambert says ‘The Evolution range not only has low water consumption and lower temperature levels of operation; a green cycle for economy and an intensive programme for brilliant cleaning of the dirtiest items, – it also has a Sanitising Cycle that has been specifically devised to balance wash time and water temperature in order to achieve a superb level of cleaning that achieves a rating of AO 30.

‘We are proud to work closely with an exclusive network of UK Catering Equipment Distributors that are capable of dealing with any general enquiry for a sites requirements and call on the expertise of the vastly experienced sales Lambert concludes,’ There is a genuine and technical specialists within Maidaid belief within Maidaid Halcyon that as suppliers of both warewashing and Halcyon’ adds Lambert . ice solutions we truly understand a Maidaid has a superb range of automatic customer’s needs and strive to assist them with provision of the correct ice makers providing numerous types equipment, we are also dedicated to and size - ice cubes , granular ice, flake supporting the equipment and the ice or the new and exciting pebbles customer throughout its life by offering that are sweeping the market due to its first class service, technical and spares incredible versatility. support.

‘The features of the Maidaid Halcyon Evolution range are pretty unique within the warewashing market in the UK today – when it comes to cleaning and hygiene

Pebbles are ideal for cocktails, drinks for serving with fast food and are even ideal for display. The Maidaid range caters for everyone, from small businesses in need


For details on this and all Maidaid Halcyon products please visit www.maidaid.co.uk.

Specialists in warewashing and ice machines

warewashing Everything from the smallest undercounter to the largest Flight machine.

ice machines The superb Maidaid ice machine range caters for every ice requirement.





CEDA 2016

Exclusively from Maidaid distributors For more information 0845 130 8070 www.maidaid.co.uk

EAT. DRINK. SLEEP September 2017


James Latham, the UK’s biggest independent distributor of panel products and timber, has announced an agreement to become a major distributor of Abet Laminati, one of the World’s leading manufacturers of decorative High Pressure Laminate (HPL). In a move which significantly strengthens its credentials as a leading laminate supplier in the UK, James Latham will be offering the full Abet range across all nine of its nationwide panel depots. Andrew Wright, Director, Lathams Limited, commented, “This latest commitment is a clear signal to the market that we are a serious laminate supplier and ensures national availability of Abet’s entire range throughout the Latham Group. The Abet collection fits 56

perfectly within our existing portfolio and significantly enhances our laminate offering. In addition, we are also working towards offering our customers a 24-hour nationwide delivery service on this and all the other Laminates held in stock.”

13 commercial companies and dedicated agencies in over 90 countries. The output from the two factories exceed 220,000sq metres per day making it Europe’s largest manufacturer of high pressure laminates.

Mr Wright added, “Abet has always focused strongly on creativity and innovation and with links to the best Italian and International designers in the business, they offer a diverse range of laminates in many colours, styles and textures to suit almost any application and I am confident that this latest addition will quickly have a major impact on our presence within this sector.” Since it was established in 1957, Abet has grown rapidly and now encompasses seven subsidiaries operating in Italy;

For more information on Latham’s full range of materials: phone 0116 257 3415 e-mail marketing@lathams.co.uk or visit www.lathamtimber.co.uk


September 2017


finshed products.

The Restaurant Show

The Restaurant Show is back at London Olympia from 2nd to 4th October 2017 and registrations are now open at www.therestaurantshow. co.uk. Celebrating its 29th year, it is the place to be for the hospitality industry to discover innovation, learn about new trends, see success and be inspired by over 500 exhibitors. One badge four great shows Visitors will be able to access four exciting shows under one roof and enjoy the opportunity to update their business knowledge, develop their skills, watch some of the biggest industry competitions in the live theatre and network with peers. Running alongside The Restaurant Show will be The Bar & Pub Show, Conscious Hospitality Show and Catering Equipment Expo. Enjoy a feast of talent This year sees several impressive


industry names taking to The Stage to share their stories, advice and ideas, plus create a little culinary magic. The list of industry stars includes Clare Smyth MBE, Stephen Harris - Chef proprietor at The Sportsman, and passionate chef and TV regular Daniel Galmiche. On day one of the show don’t miss the chance to step outside your culinary comfort zone with Alan Christie, of Picture Restaurants and Ashley Parasram of the Trinidad & Tobago Fine Cocoa Co. Watch as these two turn the restaurant rule book on its head, treating sweet as savoury and creating innovative new flavour combinations to inspire your own menu. On Tuesday 3rd October, visitors will be able to watch the live finals of The National Chef of the Year competition. It has been running since 1972 and is one of the UK’s most respected and sought after culinary titles, recognising top talent in the chef community.

The winner of the 2018 title will be revealed at The Stage alongside the announcement of the Young National Chef of the Year winner. There’s a chance to hear from the ubersuccessful Clare Smyth MBE live on The Stage. A Masterchef TV regular who became the first female British chef to hold three Michelin stars, her newlyopened solo restaurant marks a fresh career high. Come to The Stage to hear the secrets of her success, and experience her signature dishes, in this muchanticipated live interview. The Restaurant Show is an unmissable occasion for the hospitality industry to learn, connect and discover. When you register for the show you’ll automatically have access to The Bar & Pub Show, Conscious Hospitality Show and Catering Equipment Expo, so if you’re looking to get ahead in hospitality, this is the place to be! Find out more and register at www.therestaurantshow.co.uk.

Don’t miss out… Meet 450 suppliers, watch 7 competitions with 130 competitors, experience 45 live sessions and a host of key speakers including:

3-5 OCTOBER 2016 OLYMPIA ALONGSIDE Ashley Palmer Watts The Fat Duck Group

Francesco Mazzei Sartoria

Nuno Mendes Chiltern Firehouse

Stephen Harris The Sportsman

The Restaurant Show is the industry’s leading event for those owning, operating and working in restaurants, hotels and catering companies across the UK. On the show-floor you’ll find a wealth of new products from over 450 suppliers across all four shows, including cutting edge kitchen technology, stylish furniture and innovative ingredients & finished products.

Find out more and register at

therestaurantshow.co.uk @RestaurantShow #TRS2016 Media partners THIS IS A TRADE EVENT, NO UNDER 18’S WILL BE ADMITTED

EAT. DRINK. SLEEP September 2017

Industry leaders take to the stage at The Bar & Pub Show The Bar & Pub Show is back for 2017. This market leading event will run alongside The Restaurant Show from 2nd – 4th October at Olympia London. Completely dedicated to the bar and pub sector there are new products and exhibitors to discover as well as a fascinating selection of live demos, masterclasses and talks from leading experts in the Bar & Pub Hub.

will show you how to increase revenue without specialist investment, as Pritesh highlights the potential for innovative pre-batched and aged cocktails to transform your bar takings. Menu magic

Breakfast is the most important meal of the day, so don’t miss the Breakfast Insights session with Simon Stenning, from industry-leading insight and intelligence providers MCA. Watch as he outlines the latest industry insights and key findings from the Pub Market Report.

The right menu is at the heart of any successful food and drink business. And there’s an impressive line-up in the Bar & Pub Hub’s ‘Menu design clinic’ with Tom Kerridge from The Hand and Flowers, Chef Patrons Andrew Pern from The Star Inn, Stephen Terry from The Hardwick and Paul Dickinson, Director of Food at Fuller, Smith & Turner. This is a unique opportunity to learn from the best as these industry leaders highlight exactly what makes a menu work, while providing expert feedback on your restaurant’s menu.

Liquid success.

Industry insights

An exciting cocktail offer is essential to any serious on-trade venue. That’s why the Bar & Pub Hub is pleased to welcome foodie TV regular Pritesh Mody from Spirit of Zing. This session

Don’t miss the Bar & Pub Hub’s discussion with Pub and Craft Brewery Owner Dominic Worrall. This man has done it all – from over-seeing The Bull in Ditchling’s rise to become Great

Take a look… Start the day right


British Pub of the Year, to successfully crowd-funding Bedlam Brewery and launching an exciting online travel portal, Inn Places. Join the discussion to hear Dominic’s personal insights into his successful career. Taking place 2-4 October at Olympia, London, The Bar & Pub Show is an unmissable occasion for the industry to learn, connect and discover. With so much to see and try, you’re sure to leave full of inspiration to take home to your business. Plus, when you register for the show you’ll automatically have access to The Restaurant Show, Conscious Hospitality Show and Catering Equipment Expo, which all run alongside. Find out more and register at www.thebarandpubshow.co.uk.


In partnership with THE MORNING ADVERTISER


Register FREE today thebarandpubshow.co.uk @BarPubShow #BarPub2017 Come and celebrate your sector, develop brand new skills and uncover fresh trends in our four dedicated live zones.


Follow the crowds to the beating heart of the show. Here you’ll find endless opportunities to learn new businessboosting techniques, share your own take on burning issues and meet fellow bar and pub professionals.

Our purpose-built drinks destination is the perfect place to get up close and personal with industry influencers.

Tom Kerridge, Chef Patron, The Hand and Flowers

Stephen Terry, Chef Patron, The Hardwick

Andrew Pern, Chef Patron, The Star Inn

Pete Brown, Beer Writer of the Year 2009 and 2012

Paul Dickinson, Director of Food, Fuller, Smith & Turner

Jane Peyton, Founder, School of Booze

What’s really driving today’s fast-moving food and drink market? Find out as the ‘best of the best’ reveal their trade secrets and share the inside track on the techniques you need to get on top – and stay there. The battle starts here as emerging talent and experienced professionals compete to impress our judges and the crowds with their world-beating skills.



How to prevent slip and trip claims that could cost £100,000s

September 2017

By Douglas Dale, specialist business resilience manager, AXA UK While employee slips and trips have long been a problem for businesses, perhaps a growing worry for owners of hotels, hospitality and leisure businesses is injuries to the public. Slips and trips suffered by hotel guests, regulars at bars and gym users are on the increase and can be expensive, with many claims costing hundreds of thousands of pounds and some even topping £1m. According to the Health and Safety Executive, slips and trips are the cause of half of all accidents suffered by members of the public and more than 95% of major falls can result in broken bones. You might think that protecting against slips and trips is a simple exercise in risk management but there are many steps – above and beyond keeping the floor dry and reacting quickly to spills – that can be taken to help keep the public safe. Using the right cleaning products on your flooring, for instance, is essential. Many businesses employ local cleaners or cleaning companies and do not have any direct oversight over the cleaning products used. Most flooring manufacturers recommend certain cleaning products that help prevent making the floor excessively slippery. Contact the manufacturers of your flooring to find out which products are best and then have a cleaning specification drawn up for the type of floor you are using. Meanwhile, slip resistant flooring, especially for gyms, swimming pools and any other businesses where wet flooring can cause issues, is certainly something to consider. Floors, especially those that are hard or glossy can be slip tested to gauge what risks they pose and – if appropriate – can be treated to prevent slips and falls. The rise in the number of slips and trips have caused an upturn in the number of fraudulent, staged accidents, which often involve organised gangs who seek out vulnerable premises for easy pickings. If you ensure your CCTV is working properly and there are no blind spots you can catch fraudsters in the act and defend yourself against spurious claims. It might seem a bit drastic but, if you have found that many customers have had accidents on your promises, reconsider the layout of your major spaces. The active layout is incredibly important. Many pubs have short podiums and slightly raised areas of flooring which can be a major trip hazard – especially is your regulars have had a couple of drinks. Finally, consider your lighting. Some businesses rely on mood lighting for ambiance but all owners should think long on hard about the visibility of their customers. Areas that contain slip and trip hazards should be appropriately lit to prevent injury and any space that you want to keep dimmer should be free of any steps or inclines that may cause slips and trips.


Sign up before the 31st August 2017 for the chance to





Speak to your rep or call

0844 824 5810


UHD TV & up to £1000 worth of support for your pub: available to 1 x winning venue drawn at random from customers that sign up to the joint Sky TV & Molson Coors deal after 24th July 2017 and before 11.59pm on 31 August 2017. The winner will be picked at random on 7th September 2017. Venue must not have received a Sky TV Molson Coors offer in last 3 months. Prize consists of 1x UHD TV screen, 1 x Sky Ultra HD box and free standard installation. Survey required. Winner receives 12 months free Sky Ultra HD subscription, after which standard cost of Sky Ultra HD Service will apply. Sky Ultimate subscription required. Up to £1000 worth of support in your pub dependant on venue’s requirements upon agreement with Molson Coors and the relevant PubCo. Discounted Sky Sports with Molson Coors: Only available to select independent licensed premises in mainland UK and NI (up to 33% off Sky Ultimate for England & Wales independents, up to 30% in Scotland, up to 20% in Northern Ireland) and certain leased and tenanted licensed premises in mainland UK (up to 30% off Sky Ultimate (excludes Group customers, Republic of Ireland, Channel Islands and Isle of Man) who subscribe to a 12 month Sky Pubs UK or NI agreement and comply with Molson Coors terms, including stocking a range of Molson Coors products. Minimum 12 month terms for Sky Ultimate and Molson Coors (UK) products. For more information and full terms and conditions visit www.molsoncoorssky.co.uk. Calls to Sky cost 7p per minute plus your provider’s access charge.

EAT. DRINK. SLEEP September 2017

What does your brand sound like? We all build playlists. We even tailor them to suit a particular need or occasion. But how should we curate music and remain on brand when our venue sees shifts in direction throughout the day? James Luck, commercial director for soundjack, explores this very dilemma. First things first, if you are not playing the right music in your hotel, bar or restaurant you are doing absolutely nothing to empower your brand. The solution sounds simple. Play music and you’re on to a winner. The truth is, however, you’re not even half way there as the wrong music could devalue your brand and cost you custom. Technology is key, too. And the right mix of having technology and the curation of music that “defines your brand” are key to maintaining customers and driving sales. With soundjack you are able to do just this and remain current, legal and have the flexibility to adapt. Your customers can also have added benefit of technology at their fingertips, and can influence track selection via the soundjack app. Identify your brand persona The first thing that needs to be established is your brand personality, or persona. What does it look, feel and


more importantly sound like? This can be defined from your decor, your vibe, your look and even your menu. If you are serving light and airy cuisine then your playlist should also be light and airy. We have honed our curation skills over many years and have a whole raft of playlists ready to go. But, we’ll also collaborate with you to produce the right sounds. Remember, your brand could be the most valuable asset you own. John Stuart, former chairman of Quaker Oats, is famously quoted as saying: “If this business were to be split up, I would be glad to take the brands, trademarks and goodwill and you could have all the bricks and mortar - and I would fare better than you.” He couldn’t have been more accurate, albeit I believe the goodwill he spoke of comes from getting the brand persona spot-on in the first place. It demonstrates how crucial your brand is and its sound should not be taken lightly. Identify your audience Ok, so we can’t always be certain who will walk through our doors on any given day but by creating the right brand, or adapting it even, will allow us to build up a picture of our regular, or more crucially, our loyal customers. And, are we delivering what they came for?

On doing so, it will become apparent that you wouldn’t play hip-hop burger joint playlists in an à la carte establishment, and vice versa. Likewise, your audience could shift its persona throughout the week or even the day – the after-work drinks crowd become the mid-evening diners – and with modified, bespoke and curated music to suit a changing clientele, soundjack allows you to change mood subtly. Marry them… It sounds so simple and, to be honest, as a concept it is. That’s where soundjack is so adaptable and is why, as a solution, it is becoming the go-to technology for forward thinking venues, restaurants, hotels and bars. Your brand and your audience need to feel at one together. And, by curating the right playlists, at the right times, to suit your audience there and then at that very moment, you’re keeping it “on brand”. Or, to lift someone else’s words again as they say it so much better than I, Amazon founder, Jeff Bezos, said: “Your brand is what other people say about you when you’re not in the room.” Make sure the gossip’s good. For further information on soundjack and how to get the technology to enhance your brand and customer experience visit www.soundjack.com.

Allow your customers to connect with your brand in a unique way

020 7644 8880 soundjack.com



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Dining Chairs UK | Contract House, Little Tennis Street South, Nottingham NG2 4EU t: 0115 965 9030 e: info@contractfurniture.co.uk w: www.contractfurniture.co.uk

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EAT. DRINK. SLEEP September 2017

UK Contract Furniture & Hotel Furniture Suppliers Amazing Wood Look Chairs Virtually unbreakable with 10 year frame guarantee We are an experienced supplier of contract furniture based in the UK and are a favoured supplier of hotel furniture to the industry with a broad client base, including many of the major hotels throughout the UK and Europe. Our large range of furnishings including tables and chairs has been supplied to some of the nation’s finest bars, restaurants and also leisure facilities. “A comprehensive selection of banqueting and conference furniture with an unrivalled fabric selection at a price to fit any budget and quality to suit Five Star locations” We are an experienced supplier of banqueting tables, chairs and furniture to many of the major hotels throughout the UK and Europe. We have the largest range of chairs and furniture for sale in Europe, which have been supplied to some of the nation’s finest bars, restaurants and also leisure facilities. All of our banqueting tables, chairs and furniture come in an array of shapes, styles and sizes for you to choose from, with some are suitable for indoor and outdoor use. Our tables are height adjustable, heat resistant and come in various colours. We also have a reception and meeting room collection for your business. This covers everything from couches, seats, office chairs to meeting tables, everything to make your workplace look stylish. Our table cloths and chair covers for sale, let you add extra decoration for your banquet, formal event or restaurant. Matching napkins and table skirts are also available to help you create a consistent theme. Email: sales@hci-uk.co.uk | Phone: 0345 066 5552

www.hci-uk.co.uk 67

EAT. DRINK. SLEEP September 2017

RESTAURANTS RESTING ON THEIR LAURELS WILL NOT SURVIVE THE DIGITAL AGE An extensive survey of 1,500 consumers to establish their expectations when it comes to ordering in a restaurant has been carried out by Ordamo, the company behind interactive menu experiences for diners. Table service is, without question, an absolute consumer expectation. In fact, almost every diner (99%) expects table service when visiting a restaurant for dinner. It’s a similar story for both the breakfast (83%) and lunch (96%) day parts.

for a waiter, order additional dishes or drinks mid-meal, whilst also requesting the bill – and all at the tap of a digital menu.

“Our leisure time is becoming ever more precious and, consumers expect fast, efficient service as a must. The survey However, there’s also no doubt that found that consumers value having their diners are expecting a shift towards order taken quickly, their food arrive digitalisation with many eagerly with minimal delay and the bill provided anticipating when operators will adopt promptly, particularly at lunchtime the latest technology to take service and 84%, 90% and 89% respectively with their overall experience to the next level. expectations at breakfast (80%, 85% and 83% respectively).” Many are banking on Nando’s to disrupt the status-quo and shape the future Interestingly, consumers are very of restaurant ordering. Over half of receptive to upselling mid-meal – consumers (52%) would like to be able to something that I’m sure is music to order their food and drink using a digital many operators’ ears. Six in seven (86%) tablet or app in Nando’s. Interestingly, believe the ability to order additional 40% and 44% respectively would dishes and drinks mid-meal with ease is welcome Pizza Express and Wagamama important for a great dining experience to lead the disruption. and subsequently, 95% of diners value staff that are knowledgeable about the This comes as no surprise when menu. An important factor for operators you consider that more than half of to consider and accommodate is the rise consumers (51%) find it annoying having in food allergies and intolerances. to go to a bar or counter to order and subsequently wait in a queue (52%) Three in five consumers (60%) believe when dining out in a restaurant. the ability to view up-to-date and accurate allergen information is The introduction of tablet or app-based important to their dining experience.” ordering would eliminate some of the biggest bugbears consumers have – for example, 91% of consumers find it annoying being ignored by staff because this slows down service or involves waiting for the bill, which are frustrations for 87% and 72% of diners respectively. Similarly, 55% find it a nuisance not being able to order a drink mid-meal with ease. Daniel Potter, CEO, Ordamo commented: “Consumers have never had so much choice when choosing to dine out in a restaurant. It comes as no surprise that they are now turning to digital platforms to enhance their dining out experience. With a tablet or app, operators are placing the power firmly into the hands of the consumer, allowing them to call


Potter concluded: “Armed with digital menus, operators have the ability to fight food envy, which 88% of those surveyed admitted to suffering from. “Operators can upload images and videos for each menu item, which 62% of consumers believe would reduce the likelihood of them getting food envy. Similarly, operators should be thinking about personalising the customer journey, as 27% of consumers would like to be greeted by their name, 27% would like an operator to remember their preferred table sitting and 15% would like to receive email notifications when their favourite dish is on the menu. What this tells us, is through the eyes of the consumer, customer experience is just as important as the food on the plate. What’s more, operators can test the water and easily measure the success of any technological changes implemented as a result of the feedback economy boom, as two in five consumers (40%) would like the ability to leave feedback after their meal.” For further details about Ordamo’s new interactive tablet-based menu platform, visit www.ordamo.com or call 020 7388 7773.


Contemporary monolithic architecture calls for undisturbed, expressive surfaces. Modern building design requires good acoustics, convenience and flexibility. ROCKFONÂŽ MonoÂŽ Acoustic brings the two together with amazing results. Flat or curved. White or custom colour. For ceilings or walls. www.rockfon.co.uk


EAT. DRINK. SLEEP September 2017

ALLOW 3R TO DRIVE YOUR BUSINESS THIS AUTUMN take advantage of 3R’s state-of-the-art point-of-sale till systems and handheld devices which are designed to become an essential part of your business. Assembled with detailed reporting functionalities which will help to minimize your costs whilst maximising profits, they are excellent for both multi-sites and single-site businesses. 3R have an excellent reputation for customer service providing personal access to assist with customer’s queries for fast and efficient deployment; as well as providing a personal service to assist customers with their growth and development. Built on over 16 years of experience, 3R EPoS’ reporting facilities safely stores information regarding your business and can be uniquely tailored to suit your requirements. 3R hold the advantages of providing customers with: speed of service, better staff productivity, cost control, stock control, visibility and reduced shrinkage. Newsround delivery, shelf edge labels, mix and match offers and operator tracking/control features also available. Alongside comprehensive account reporting, an increase in profits can be realised immediately. 3R EPoS Till Systems coupled with our robust, easy to use handheld hardware, the results are uniquely tailored solutions that meet your needs. With complimentary installation and training provided, you can simply plug in the till and use it immediately with over 40,000 products pre-installed.


BE PART OF OUR REFERRAL PROGRAMME Earn up to £50 for every successful referral. All you have to do is just spread the word. Contact our marketing team today to get involved & you could earn up to £300 A MONTH! “We remain committed, as always, to ensuring 3R products remains a market leader to offer our customers the very best product & service, and we are confident it will appeal to dealers and end-users.” - Ramesh Patel, Director at 3R Telecom

Don’t miss out! Visit 3R’s leading EPoS Software providerCES Software as they have another chance to demonstrate and put their products on display, giving you a chance to get to experience them live. Make sure you don’t miss out on the biggest exhibitions confirmed so far for 2017 and 2018. 3R will be exhibiting at The Restaurant Show on the 2nd-4th October 2017 and CES will be exhibiting at the RBTE on the 2nd and 3rd May both taking place at Olympia, London. We look forward to meeting you there.

Keep up to date with your monthly newsletter - 3R BULLETIN You can now stay up to date and be in the know with everything EPoS & Payment Solutions by subscribing to 3R Bulletin-3R’s monthly newsletter by simply emailing your name and email to info@3rtelecom.co.uk


IT RUNS IT Call now for your free, no obligation quote. Sit back, relax and let technology give you not just time for that wellearned cuppa but organisation and security at the touch of a button. Watch your business grow along with your profits. Sound good? No, it sounds GREAT! So what are you waiting for? Call now on 01992574650 & allow the experts to show you the way.


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*T&Cs Apply. Rates are subject to change, with prior notice.


EAT. DRINK. SLEEP September 2017

Straight To The Sauce Straight To The Sauce is a regional chef recruitment agency. We established our firm with the intention of helping fellow chefs achieve their full potential and helping restaurants and kitchens find the best talent in the UK and beyond. In an industry that’s facing an ever-increasing shortage of hospitality staff, we understand that connecting with the right chefs is a vital ingredient for any business’s growth and success. For many kitchens, finding the right balance of staff can be a difficult process, putting stress and an extra workload on existing team members. This can sometimes overflow into negativity and bad customer feedback, causing a loss of revenue that can be devastating for any business. ‘Straight To The Sauce’ is an independent boutique agency, which means we don’t charge our clients over-inflated consultancy fees. We take pride in being able to spend time focussing on our individual candidates’ strengths and qualities, matching them with our clients’ needs. We always make sure that we place our chefs in the right position, rather than just for filling a vacancy at a minute’s notice. We want to help our chefs’ careers progress, so they can continue to flourish and feel passionate about their trade. All of our hospitality packages are specifically tailored to suit your affordability and budget, as we know that no kitchen is the same. Are you ready to cut down on hiring costs and recruit the ideal chef for your restaurant? Call or email us today.


Straight to the Sauce helps chefs find the right opportunities From French bistros, modern gastro menus, location catering, Michelin-starred restaurants and 5* hotels, we have a client base of some of the industry’s most renowned chefs. That are ready to share their wealth of knowledge or maybe just offer a chance to refine your culinary knowledge and sharpen your knife skills. What ever you employment situation our friendly team of constants, would love to speak with you and discuss how we could help your career develop and help you achieve the rewards and benefits you deserve… Cornwall Office: Please contact us with any questions or queries on: Office hours 9:30-6:00 Tel : 01637 621554 Out of hours 24hr. Tel : 07342 824278 Email your CVs straighttothesauce@yahoo.com


for foodservice & hospitality

As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Food Check, ideal for different food types or preparation areas, reducing the risk of cross-contamination





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EAT. DRINK. SLEEP September 2017 Aldo Zilli

Christine Bailey

Innovative chefs to dazzle vegan-hungry delegates with plant-based cuisine at UK’s first vegan Trade show A number of experts from the catering trade will be showcasing the delights of plant-based cooking as well as offering their insights into how best to integrate vegan meals into the major catering and hospitality trades, at the UK’s first dedicated vegan Trade show VegfestUK Trade on Friday October 20th 2017 at Olympia London.

Pasquale Amico

Nishma Shah

Phong, Amico Bio organic vegetarian Italian restaurant head chef Pasquale Amico, Tofurky chairman and founder Seth Tibbott, as well as vegan cheese maker Mel Rogers from Mel’s Kindness Kitchen. The Corner will include a Vegan Mylk and Latte workshop, looking at the use of plant “milks” in lattes and other caffeinated drinks, a Vegan Meat session dissecting the different varieties of plant meats available in the market nowadays, a Vegan Cheese Making and Blind Tasting Workshop, a Vegan Pastries, Cakes and Desserts session involving the making of veganised versions of the traditional favourites for every sweet tooth, an Italian masterclass demonstrating how Italian cuisine lends itself well to vegan cooking, an Optimum Nutrition Vegan Options panel dissecting which vegan options are best for those looking for meals to power them through their hectic lifestyles in the long run, and a panel discussion where industry experts from the vegan circles discuss the do’s and don’ts of catering for vegans in restaurants, cafes and other eateries as well as what vegans are looking for most when eating out. It is the hope of the show organisers that delegates attending the Plant-Based Chefs Corner will take away lots of delicious vegan recipes and useful ideas for incorporating vegan editions of everyday favourites into their own catering and hospitality businesses, thus providing the public with an ever-growing repertoire of vegan options everywhere and making it easier for them to choose more compassionate vegan consumer choices 3 times a day. The Plant-Based Chefs Corner is far from the by all and end all of VegfestUK Trade. Other featured areas of interest to Trade and Media professionals include a Vegan Celebrity Zone with some of the biggest names in the vegan scene right now, a Vegan Health Clinic where leading health authorities discuss plant-based nutrition, a Vegan Business Support lounge tailored to independent business owners and startups, an Independent Retailers Lounge where retailers can learn about effectively accessing the growing vegan market, and a Vegan Bodycare Pavilion showcasing the major vegan bodycare and beauty brands. There will also be up to 160 stalls packed with cutting-edge vegan products and one-off Trade special offers which are ideal for stockists attending the event.

Amongst the experts present at the PlantBased Chefs Corner – the area of this Registration for the Trade show will open from July 1st 2017 at inaugural event tailored to those working www.trade.vegfest.co.uk/registration. Trade and Media profes sionals can attend the in the catering and hospitality trades and event for free once they have registered. the growing Cafe Culture movement – are Italian chef and Soho Radio host Aldo Zilli, For the latest event updates, visit the show website trade.vegfest.co.uk or follow the Facebook event page here. alongside nutritionist, chef and author Christine Bailey, vegan caterer Shambhu’s founder Nishma Shah, 222 Veggie Vegan The show organisers extend massive thanks to the show sponsors Bute Island Foods, So Free Chocolate and Yaoh. restaurant head chef Ben Asamani, Vantra restaurant founder and manager Lenny


The Faema E71 The best interpreter of Master Coffee Artists www.mulmar.co.uk

The new Faema E71 is a top-of-the-range professional coffee machine. Iconic design, cutting-edge technology and classical features.

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Electronic Hotel Door Locks

September 2017

for ease of use and increased security. TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.

“The professionalism and workmanship shown from the original Demo, site survey and installation was second to none. The locks were delivered and installed at a time that suited us, with the minimum amount of disruption. An excellent Job!� - Paul , GM, Abbey House Hotel 76

EAT. DRINK. SLEEP September 2017

Your Key to Sauna RFiD Electronic Locker Lock Satisfaction. TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.

The Stature RFiD Electronic Hotel Sauna - Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. t t t t t t t t t

Audible and visual opening Notification “In Use� L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available

www.tss-locks.co.uk 0844 99 33 253


EAT. DRINK. SLEEP September 2017

Ultimate Contract Ltd www.ultimatecontractltd.com 01245 322414 Ultimate is one of the UK’s leading contract furniture suppliers with over 20 years of experience, supplying a range of contemporary & classic furniture to restaurants, hotels, bars and golf clubs.


Recent projects include: The Taj Hotel, St. James Court; Grand Hotel, Jersey; MacDonald Hotels; Premier Inn; Handpicked Hotels.

Ultimate frames are CATAS tested for contract and come with a structural guarantee. Known Ultimate’s product range is wide within the market place for and eclectic, supplying both providing, not only specialist indoor and outdoor contract technical knowledge but an furniture, including dining chairs, exceptional customer/ after sales tub chairs, barstools, sofas and service. fixed banquette seating finished in bespoke upholstery. We have also introduced a VINTAGE COLLECTION to our Whatever your requirements range. Please visit our website for Ultimate, delivers exactly more details. what you need, efficiently and professionally. From designing For further information contact and sourcing to delivery and 01245 322414 installation, offering a complete www.ultimatecontractltd.com service. paul@ultimatecontractltd.com

EAT. DRINK. SLEEP September 2017

Park Hyatt Maldives Hadahaa Introduces New Villas, Ideal For Families & Couples

This year, Park Hyatt Maldives Hadahaa is excited to offer families more space and couples more privacy with the launch of two new luxury villa categories, including the resort’s first two-bedroom family villas and more villas with private pools.

Deluxe Park Pool Villas With an additional 100 square metres of space, the eight new Deluxe Park Pool Villas will offer guests a more spacious and luxurious experience than Park Hyatt Maldives Hadahaa’s existing Park Pool Villas.

Since the five-star resort welcomed its first guests in 2009 it has undergone serval refurbishments to offer guests the ultimate luxury Maldivian experience and Nestled within natural lush vegetation, this latest project, expected to finish in the new 265 square-metre timber October 2017, is no different. and stone villas will boast floor-toceiling windows and a private outdoor Hadahaa’s renovation work is currently bathroom, with a terrazzo bathtub and underway and will take place in two rain shower. phases while the stunning Maldivian resort stays open to guests. The villa’s very own plunge pool and semi submerged sunbeds will offer guests the Once complete, guests will have the ideal place to cool off in ultimate comfort, choice of six room categories, including surrounded by peaceful and idyllic the new Deluxe Park Pool Villas and 2 surrounds. Bedroom Park Pool Villas. Guests can relax and enjoy an intimate In addition to the resort’s babysitting, evening drink in the villa’s tranquil yoga, snorkelling and junior PADI diving outdoor seating area or take advantage of already offered for children, Park Hyatt the soft sandy beach with two loungers Maldives Hadahaa will launch a brandjust a few steps away via a private new family offering, including daily kids pathway. activities, new kids’ welcome packs and a complimentary babysitting service to 2 Bedroom Park Pool Villas allow parents to enjoy some quality time as a couple. For the first time, Park Hyatt Maldives Hadahaa is delighted to offer families the These additional family offerings will chance to stay at the resort under the compliment these new villas, which are same roof, with the introduction of three ideal for families looking for a holiday in new 2 Bedroom Park Pool Villas. the Maldives.

Set within Maldivian greenery, these villas will include a second bedroom with twin beds and an additional bathroom, so families can enjoy precious time away together, without compromising on space, style, luxury or comfort. Both bedrooms are designed with floor-to-ceiling windows and the master bedroom features a king bed with an outdoor terrazzo bathtub and rain shower. The private plunge pool is perfect for children to play in, while parents can relax on the two semi submerged sunbeds or cosy up with a book in the outdoor seating area. With private beach access, fun and games in the sand and sea are only a stone’s throw away. With these exciting new villa options and much more planned to accommodate families, there has never been a better time to take time out for a family holiday and visit Park Hyatt Maldives Hadahaa. Nightly starting rates at Park Hyatt Maldives starts at USD 830/£636* per villa, inclusive of Breakfast. Meal plans up to All Inclusive are available. For more information visit www.maldives.hadahaa.park.hyatt.com *Prices in pound Sterling accurate as of today’s exchange rate.




Interiors & Design Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

September 2017



Tevalis 01923 294446 www.tevalis.com



We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

WRS +44 (0)1933 533880 www.wrssystems.co.uk


Coffee + Coffee Machines

Flexfurn +44 (0)1242 524777 www.flexfurn.com


The Spirit Lab Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.

www.spiritlablondon.com Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Interiors & Design Jura +44 (0) 800 552 5527


CUBBINS 01434 604 181 www.cubbins.co.uk

56 80

Tableware www.slateware.co.uk +44 (0)1248 600656

Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com




FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

BALMORAL TEXTILES (028) 90617431

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk


To advertise in the directory please contact Andy Bell on 01843 448443 Prices from ÂŁ120 for the year.

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Eat Drink Sleep - September 2017  

Eat Drink Sleep - September 2017