eat.drink.sleep January 2017
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WE ARE TAKING IT TO THE NEXT LEVEL...
First we reduced our lead times now we are reducing our Minimum Order Quantity We can now offer you flexibility, whether you want 1 cup or 3,044 cups! Sarah Punchard - Printed Cup Advisor
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BEST HOTEL BAR AWARDS COME TO LONDON Starting 2017 the Best Hotel Bar Awards will expand to London. The independent elections for the best hotel bars in Amsterdam have been organised for the past four years. The primary goal: promoting hotel bars as the place to go out.
Amsterdam The Best Hotel Bar Awards started in Amsterdam after initiator and trend forecaster Vincent van Dijk slept in 365 hotels in Amsterdam over the course of one year and wrote a book about the day-to-day life in these hotels. ¨I experienced that nothing was happening in the hotel bars. Hotels did not target locals, and guests preferred to go out to more happening places elsewhere. This inspired me to start promoting hotel bars in Amsterdam. Now five years later, hotel bars are the hotspots in the city – it’s a trend that has been happening in London for way longer.’ Internationalisation The next goal is to expand the award further globally. After Amsterdam and London, Berlin, Barcelona and Brussels will follow in 2018. The internationalisation of this concept will occur in collaboration with partner SpecialBite.com, the new international platform for restaurants and bars. All the selected hotel bars will be visited in the coming months in preparation for the nominations. The London nominees will be announced in spring 2017. Awards The independent elections for the best hotel bars are organised by communication firm HBMEO. Awards will be granted in various categories: Best Classic Hotel Bar, Best New Hotel Bar, Best Creative Hotel Bar, the Jury Award for the Best Hotel Bar of the year and the public’s favourite. An independent expert jury will compile a shortlist of hotel bars, thereafter the public can cast their vote on the website www.besthotelbar.com.
Unique Products at London’s First Spirit Show An Indian Single Malt Whiskey and Revolver Rum from Bogota to a recipe first created in Cornwall are among a host of unusual and interesting Premium Spirits from around the world to star at The Spirit Show later this week (December 9 & 10) at the Business Design Centre, Islington. Paul John Single Malt is an award winning whisky from Goa on India’s western coast. Made from SixRow barley from the foothills of the Himalayas and the purest natural spring water, Paul John Single Malt is aged for a minimum of five years in white oak barrels. Paul P John, the Chairman of John Distilleries, explained: ”When I had a vision to create a very special single malt in the beautiful region of Goa I had little idea how astonishing would be the response from the world whisky experts yet alone the most demanding consumers. The taste, flavour and style of our range of Expressions has gained exceptional acclaim and recognition worldwide.” 4
EAT. DRINK. SLEEP January 2017
WIN A PAIR OF TICKETS TO THE SPIRIT SHOW
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We’ve teamed up with The Spirit Show to offer ten lucky readers a pair of tickets to London’s first Spirit Show at The Business Design Centre in Islington on the 9th & 10th of December.
The Spirit Show will feature Craft, Unusual and Interesting Premium Spirits from around the world and unlimited tastings of 100s of different spirits. Guests will also enjoy a delicious meal at a dedicated ‘Street Food Village’ where a range of high quality foods will be on offer. Big names at the Show include Berry Bros & Rudd, Revolver Rum, Deliveroo and Fentimans, but guests will be intrigued by products such as Tamdhu – an historic Speyside Whisky brand revived just three years ago under new ownership and the “Can-Dhu-Spirit” slogan intended to recall the brand’s origins as one of the most innovative whiskies in the world. Winners will receive unlimited tastings of over 200 of the world’s finest spirits, including artisan vodka, craft Gin, rare whisky & small batch rum, a delicious meal at the street food village, a limited edition Spirit Show tasting glass and a free download of the show guide and tasting notes app. Described as “London’s most mischievous bar group” The London Cocktail club will also be offering a range of their legendary innovative and exciting cocktails created specifically for The Spirit Show. Tickets are now on sale starting at just £40 for a standard ticket & £65 for premium. Visit The Spirit Show website to book tickets. www.thespiritshow.co.uk 5
EAT. DRINK. SLEEP January 2017
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SMOOTHING THE WAY FOR DISABLED FAMILIES
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“Customers love it, they think it’s fantastic!”
Not the usual feedback on a toilet, but that is the response from people visiting JD Wetherspoon’s showcase pub restaurant The Velvet Coaster in Blackpool, which opened just a year ago. “It’s used daily, definitely worth putting in,” says manager Rebecca White about the Changing Places assisted accessible toilet. She adds, “Customers tell us they came because they knew we have the Changing Places- we’re the only pub restaurant in Blackpool to have one.” JD Wetherspoon is the first national pub chain to provide Changing Places toilet facilities, which give disabled people more space and additional equipment, including a ceiling track hoist and adultsized height adjustable changing bench. Now, JD Wetherspoon commissions leading disabled toilet provider Closo-Mat to provide the resource in its refurbishments where space allows.
extra space, conventional wheelchairaccessible toilets aren’t suitable; the options are stark- to cut their trip out short, sit in their waste, lie on a toilet floor to be changed, or not go out at all.” Under Building Regulations and British Standards, it is desirable for locations to which numbers of the public have access to provide Changing Places toilets in addition to conventional wheelchair-accessible toilets. Since the concept was first developed a decade ago, almost 900 have been opened.
Clos-o-Mat is the leading player in the supply and installation of the away from home assisted accessible toilet facilities, including Changing Places toilets. Its ability to deliver design advice, project management, supply, installation, commissioning and maintenance across the ambit of accessible toileting equipment means it is uniquely provide a reliable, single source for the whole “Potentially up to 15million people and process. Further, its website their carers, families benefit from larger www.clos-o-mat.com, is an essential wheelchair-accessible toilets with a reference point for anyone considering bench and hoist,” explains Clos-o-Mat’s installing a Changing Places toilet, away from home toilet project manager offering white paper, 2D and 3D CAD Kelvin Grimes. “Because the user either drawings, standard layouts, and video. needs physical help, changing or
declining like-for-like sales, which resulted in cash flow difficulties. By the early part of October, the group was facing considerable cash flow and creditor pressures. It became apparent that additional funds would be required to support ongoing trading, which Simon Chaplin, head of restaurants, London neither the shareholders nor the bank were for commercial property agent, Christie + willing to provide.’ Co said that the recent sale of the group to Giraffe owner, Boparan Restaurants The report goes on the state that the sale Holdings, was a sign that the market was to Giraffe, would secure 644 jobs. Ed’s cooling off. ‘expanded rapidly’ over the past 18 to 24 months, with approximately 20 diners American-style diner chain Ed’s was opened over the period. originally put up for sale in 2015 for £90m. However it has been revealed that the Responding to the news, Chaplin said there company finally sold for £8.75m in October. may be a knock-on effect for other traders. Giraffe has taken 33 of Ed’s Easy Diner’s 60 ‘Ed’s [is]the first sign of a crack in casual sites out of administration. However, 26 dining growth, and there may be one or sites have closed, with the loss of 377 jobs. two groups next year who crumble,’ he said. According to papers filed at Companies ‘It would be a headline to say rents have House on November 7: ‘Following a peaked, but there will be pressure on rents rapid expansion programme the group in marginal sites to be decreased or tenants experienced an extended period of will just walk away.
January 2017
The rapid and aggressive expansion of the casual dining market may be coming to an end, according to a top property agent, citing the recent collapse and sale of the Ed’s Easy Diner chain.
Touchscreen teas and coffees We are rapidly becoming a nation of coffee fanatics, ‘the Starbucks Generation’, and very discerning in our taste and flavour preferences, thanks to the huge rise in single serve coffee machines in people’s homes and the rash of coffee shops on every high street.
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Ed’s Easy Diner collapse: Casual dining growth ‘may have peaked’
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in guest bedrooms, but not all brewing machines are the same.
Keurig®, North America’s #1 single-cup brand, provide small brewers with a large hot drink selection, including leading coffee brands such as Starbucks® or fine teas from Twinings®, as well as hot chocolate, For those that still like their cuppa, special- all freshly brewed from a pod at the touch ity is also now the buzzword and infusions of a button. Keurig brewers are compact, are rising in popularity. A builder’s brew is stylish, convenient, low cost, easy to use no longer necessarily everyone’s cup of tea. with a touchscreen, and require little to no maintenance and can be plumbed or To cater for all these many and varied tastes unplumbed. and give their guests what they want, when they want, hotels should have one of the They produce a perfect cup every time in latest single-serve coffee machines: in the under a minute in five drink sizes with no bar, the breakfast room, the lounge, or even hassle, effort or expertise required.
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EAT. DRINK. SLEEP January 2017
POOR SLEEP SET TO BE THE BAH-HUMBUG OF CHRISTMAS! t t t t
1 in 6 people (17%) say arguments are to blame for lack of sleep at Christmas 63% say an uncomfortable mattress is top cause for bad sleep 1/3 say they get back pain from unfamiliar beds Dr David Young, independent chiropractor with 30 years experience shares his tips
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The Expert View – make bad sleep, a thing of the Christmas past Dr Young, an independent chiropractor and advisor to Drift Sleep says people should follow these top 5 tips to make the festive sleep better: 5IF NBUUSFTT TIPVME CF TVQQPSUJWF SBUIFS UIBO öSN 8IFO MZJOH PO ZPVS TJEF ZPVS TQJOF TIPVME CF QBSBMMFM UP UIF NBUUSFTT *G JU T OPU UPP BXLXBSE HFU TPNFPOF UP DIFDL UIJT GPS ZPV XIJMTU MZJOH PO ZPVS TJEF -ZJOH JO POF QPTJUJPO JODSFBTFT UIF TUSBJO BOE MPBE PO ZPVS TQJOF TP USZ UP WBSZ ZPVS QPTJUJPO BOE NPWF BSPVOE -ZJOH PO ZPVS TJEF NBZCF XJUI B QJMMPX CFUXFFO ZPVS LOFFT JT CFUUFS UIBO MZJOH PO ZPVS GSPOU XJUI ZPVS OFDL UXJTUFE UP POF TJEF ̓ ̓ #FJOH UPP IPU DBO DBVTF CBE TMFFQ TP TMFFQJOH PO B OBUVSBM DPUUPO BOE XPPM TVSGBDF IFMQT ̓̓ %SJOL QMFOUZ PG XBUFS QBSUJDVMBSMZ PWFS UIF QBSUZ TFBTPO ̓ %FIZESBUJPO DBO JODSFBTF NVTDMF BDIFT BOE FWFO DSBNQ 4JU VQ HSBEVBMMZ BOE XBSN VQ TMPXMZ CZ EPJOH HFOUMF TUSFUDIFT ̓ .BUUSFTTFT EP XFBS PVU *U NBZ CF B CJU BXLXBSE CVU JG ZPV SF XPSSJFE BTL ZPVS IPTU IPX PME UIF NBUUSFTT ZPV SF MZJOH PO JT ̓ *G JU JT NPSF UIBO ZFBST PME JU T QSPCBCMZ XPSO PVU BOE ZPV SF NPSF MJLFMZ UP XBLF VQ XJUI OFX BDIFT BOE QBJOT
EAT. DRINK. SLEEP January 2017
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Product Spotlight:
Newmor’s Watercolour wallcoverings for commercial interiors
Designed and hand-painted in-house by Newmor’s design team, the Watercolours wallcoverings range is the latest addition to the Newmor Custom collection. All of the designs can be recoloured, rescaled and printed onto any of Newmor’s vast range of commercial quality wallcoverings, including textures, metallics and window films. This year at London Design Festival painterly effects took centre stage. Dyed marble tables, paint splattered upholstery, dripping ink fabrics, brushstroke ceramics and hand-painted wallpapers. Meanwhile Newmor’s design studio have been bust creating their new collection. Watercolour Geometric (above) is a large scale fusion of geometrics and watercolours. Nebulous indigos and luminous opalescent shades combine with hazy, weathered surfaces which fade in a vertical ombre effect. Tiled effects are versatile and offer endless options for customisation. Watercolour Tiles (above) can be rescaled, recoloured and printed onto any of Newmor’s base materials. This hand-painted design has been digitally manipulated to create a delicate floral mural featuring inky, layered shades and brush strokes. Watercolour Botanical (above) can be recoloured to suit any scheme. For a dramatic watercolour effect, Watercolour Stripe (above) features soft chalky tones alongside bold, dispersing pigment and sweeping brush strokes. The horizontal stripe adds a fresh, contemporary take on the trend. Watercolours is the latest collection in Newmor’s bespoke range, which brings cutting edge trends to the commercial wallcoverings market. All of the Newmor Custom designs are printed onto wide-width contract quality fabric backed vinyl wallcoverings which are suitable for high traffic areas like corridors, lobbies and bed head walls.
www.newmor.com T: 01938 551990 enquiries@newmor.com 9
EAT. DRINK. SLEEP January 2017
NT Security
The Death of the Hotel Room Key NT Security, one of the UK’s leading access and CCTV solution providers, specialising in delivering bespoke solutions to the hospitality and educational industries is among the first to pioneer new technology making the hotel key a thing of the past.
provided 34 apartments with audio video entry systems, alarms for back of house offices and panic alarms for long term guests. Andy Purvis, boss of NT Security who is implementing the S2R (Straight to Room) Bluetooth technology said: “This simple system heralds the death of the hotel room key – the fantastic thing about Bluetooth is that every phone nowadays has it. In the past, guests hated the bulky room keys which they had to remember to return to reception before going home.’
In future, guests will be able to unlock their doors by simply using an app on their mobile phones. This means the writing is on the wall for hotel keys which have for so long been the bane of ‘Hotels hated having to constantly pay guests’ lives. to replace keys that had gone missing. Then the credit-card-style keys were The Bluetooth-based cloud technology equally unpopular with guests because is remarkably simple, allowing guests to they were easy to lose and would often link their mobiles to the locking device stop working if they rubbed up against of their individual hotel room. When mobile phones. Now, guests are able they are due to check out, the hotel can to unlock their doors via their mobile automatically deactivate the locking phones using technology that is, if system saving the headache of trying anything, even more secure than the to remind guests to return their keys traditional hotel keys.’ before departure. The technology has already been trialled with both Hilton and Village hotels who are due to roll out the system across the country. Other case studies include luxury London hotels Brown’s and The Athenaeum, where NT Security has
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‘There is huge interest from both national and international hotel chains in this new system and it won’t be long before the traditional hotel key is a thing of the past.”
Andy, boss of NT Security, will unveil the new technology at SLEEP: The Hotel Design Event. 22 – 23 November, The Business Design Centre, London NT Security: Stand no. G32
www.ntsecurity.co.uk
EAT. DRINK. SLEEP January 2017
IT Lab named in UK’s best performing technology company rankings
so highly within such a coveted league table for our sector. The Megabuyte50 awards is an incredibly influential independent measure of companies among our peer group, and our position in this league table Leading IT support and technology is a reflection of our obsession with partner, IT Lab, has ranked in the coveted Megabuyte top 50 performing meeting our customers’ needs and our differentiated business model focused companies. The Megabuyte 50 list on helping our clients to navigate the ranks the UK’s leading privately owned rapidly evolving technology landscape. technology companies and was unveiled this week at the Megabuyte50 This is an approach which has created a truly client-centric culture within our awards in London. The announcement business, enabling us to maintain our underlines IT Lab’s excellent financial growth trajectory as reflected within performance over the last 12 months the Megabuyte 50 list.” and follows the company’s inclusion in the prestigious Sunday Times Tech Track The annual Megabuyte awards was 100. followed by the inaugural Megabuyte50 IT Lab has entered the annual list for the Private Company Showcase, an allfirst time at number 28 after generating day conference to discuss trends currently affecting the sector while an impressive Megabuyte score of 75. Calculated by independent technology engaging with a number of the UK’s best performing privately-owned sector research provider, Megabuyte, its private company scorecard rankings technology companies. Peter delivered the conference’s keynote speech, take into account a company’s growth, reflecting on the private equity profitability, cash conversion and size. investment process following IT Lab’s Additionally, IT Lab was identified as investment from private equity firm ECI one of the best performing companies Partners earlier this year. among its Infrastructure Services peer group. To view the full list of companies featured in the Megabuyte50 rankings, Speaking of the inclusion, IT Lab CEO please click here Peter Sweetbaum (left) said: “We are extremely proud to have ranked
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EAT. DRINK. SLEEP January 2017
Galgorm Resort & Spa Should you find your self surrounded by the hustle and bustle of city life in Northern Ireland and need to unwind, look no further. Galgorm Resort & Spa will deliver to your every need. As we left Belfast and arrived, in front of us stood a grand white stately home surrounded by sweeping grounds bursting with huge hydrangea bushes. I felt like the Lord of the manor and I hadn’t even stepped out of the car. Galgorm Resort & Spa is an old ‘gentleman’s’ estate, with the rocky, river Maine running through it. It’s a luxury resort with several restaurants, a deluxe spa and huge grounds dotted with a handful of cottages and log cabins, which also provide accommodation. On arrival we where escorted to a deluxe check inn situated privately away from the public check inn to access a ‘Deluxe room’ from which the title didn’t disappoint, Designed to the highest standard with the new must have bath, complimentary mini bar, king size beds, large mirrors and flat screen TV, it can feel like a home from home, as soon as you close the door. Prompted to get changed into robes and enjoy the spa experience and the luxurious facilities. All facilities are on the waters edge and take in truly breath taking views, tranquillity at its finest.
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EAT. DRINK. SLEEP January 2017 After a relaxing experience escaping reality it was time to sample one of Galgorm Resort & Spas variety of restaurants. Fratelli, a new Italian Restaurant & Bar. Oozing rustic Italian charm with a contemporary edge. Service was excellent, the menu was even better. Food and drink that lived up to the resorts grand appearance. After a delicious meal a nightcap was in order from Gillies bar which offered a wide range of cocktails and other drinks with live music in a real homely environment. There is an option for breakfast in the glorious river lounge which takes in some amazing views of the surrounding forest scenery. If you are ever in Northern Ireland I would highly recommend a stay at this high end resort, you won’t regret it.
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EAT. DRINK. SLEEP January 2017
The Waldorf Hilton, where class shines through When only the most indulgent of weekends will do, where best in London to stay than the Hilton? Surrounded by the breath-taking sights Covent Garden has to offer, the shops, the shows, indulgent restaurants, luxurious Spas and the glittering lights of the big name hotels of the UK. However, just a few hundred yards from Covent Garden centre yet already away from the noise, lies a treasure of the Waldorf Hilton. In a 108 year old building, with 298 luxurious rooms, is the London Waldorf Hilton. Upon walking into the venue you are greeted by a large foyer, draped in class and met with the fantastic staff that elevate the hotel to an unrivalled level. To have such a personal service at the all too often snobbish 5 star rating is a very welcome breath of fresh air. One can feel intimidated at times in such venues
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The rooms are designed to a very high standard, with light tones underlying the strong, bold colours and beautiful material chosen for the furnishings. Technology leads the way with choice of large screens in the bigger rooms. Over 60 channels are available on the TV’s plus a huge array of movies, to pass the night or afternoon away. All of the above is a standard trait in the higher level of hotel but there are two stand out points for me, firstly the Good Godfrey’s bar and lounge, named after the former leader of the hotels house band, the extremely talented Howard Godfrey. Serving food during the day, and an extremely comfortable place to unwind & relax come the evening, with many drinks on offer, but to my enjoyment, a vast selection of cocktails with a variety of food plates to compliment.
With the dimmed lights and the gorgeous scenery, the meal was the perfect way to top a brilliant stay. I would strongly suggest that before you think of leaving the Hotel that you make sure that Afternoon Tea is taken in the Homage, with the historic surroundings complete with gorgeous Chandeliers & Iconic pillars. Sandwiches, cakes and scones aplenty with the option of more to boot. Again the staff couldn’t be more helpful and engaging. It’s such a pleasure to have enjoyed the tea without having to feel too formal, being free to relax and take your time with a good conversation and great food and drink. Overall, there is simply no faults with the Waldorf in every single section they have surpassed all expectations and are setting heights for their competition. We would not hesitate in recommending them as the number one place to stay in London, let alone Hilton.
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With the rooms ranging from a classic single for the lone guest to an executive suite, everyone can be accommodated and all budgets suited.
Secondly, the Homage Restaurant, this grand restaurant really takes your breath away just upon entrance, let alone the food! With a wide variety of food to choose from, you will have no concerns in finding something to fit your mood, and if you can’t, allow the staff to help, there knowledge is excellent & they’re very friendly and helpful.
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but Waldorf’s have a concept of speaking to each and every guest with a friendly, extremely polite and knowledgeable manner which makes you feel welcome, relaxed and confident in asking any questions you may have.
EAT. DRINK. SLEEP January 2017
Hospitality Employers Tackle Skills Shortage with Innovation Boasting some of the finest restaurants and hotels in the world, the UK Hospitality sector is a global envy. The industry is one of the UK’s biggest employers, providing jobs to seven percent of the working population. Despite unsettled economic times, business continues to be strong, and the demand for skilled staff to sate the ever increasing demand is ongoing.
In this fast paced, ever changing business, companies must work hard to recruit the right people, develop their skills and retain their valuable experience. One of the biggest problems facing hospitality employers is an undoubted skills shortage. The finest initiatives in hospitality recruitment, retention and development were applauded on 12th October 2016, at the glittering Caterer. com People Awards. The evening celebrated not just the hospitality industry, but the people within it. Best practice by employers garners best results and the winners of these prestigious awards demonstrated determination and an understanding
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of the industry and the people they employ.
Luxury Hotel chain, Jumeirah won two awards, Rewards and Benefits Initiative and HR Team. Jumeirah place their employees at the heart of their approach to recruitment through a range of many initiatives.
Indian Street Food group Dishoom were winners of the Learning and Development category. Dishoom invite staff to participate in a unique week long boot camp in India, which immerses employees in their philosophy of selfless service.
The winner of the Ambassador to the Industry Award went to the team at The The Launch Campaign award went Clink Restaurant Company. The Clink to Hotel Gotham in Manchester. As trains up to 160 prison learners per part of the Bespoke Hotels group, this day and successfully builds confidence company’s clever use of social media and communication and team attracted staff that perfectly fit the hotel working skills, helping offenders find culture. employment upon release. Durham University’s Catering These amazing initiatives are testament Department won the award for to the dedication that hospitality Leadership in Recruitment, Retention employers have to their businesses and Development. The department and importantly, their staff. Caterer. employs over 500 staff across 26 cafes, com People Awards are the perfect serving more than 500,000 meals every opportunity for employers to not only month. They also adopted a view of celebrate their teams and their hard ‘Recruit for Personality, Train for Skill’. work but to share with each other what they have learned, enabling this Another Caterer.com People Awards amazing industry to grow. winner was the National Theatre on London’s South Bank. The NT’s In-House To recruit the hospitality staff you need Recruitment Team developed a view visit www.caterer.com and to find that focused on diversity and the values out more about the awards contact of the National Theatre. awards@caterer.com or click here.
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BE MORE GOAT
January 2017
The events industry, I think it’s fair to say, is fabulously fast-paced, full-on and frantic. Anyone lucky enough to be responsible for any aspect of putting on a ‘do’ will no doubt already know this, and many of you will have a tried and tested coping strategy firmly in place. For me, said strategy consists of being super organised to ensure that no box is left unticked and no deadline is left unmet. But after 20 something years in the industry I can safely say that managing the sheer volume of tasks is no longer my major challenge. Nowadays, it’s much more about ‘doing different’. Now don’t get me wrong - I am NOT one to make light of the many day-to-day demands that fall under the ever expanding role of an events professional. Whether that be overseeing the catering, dealing with the delegates, or delivering and installing all of the furniture. But whilst these things take time, experience and expertise, the question I always find myself asking after a ‘do’ is done and dusted is: ‘Could I have been less sheep, more goat?’ (bear with me). In other words, did I take the opportunity to deliver something different and bespoke, or did I follow the flock and stick to what I know works? Speaking from experience, from the moment the call comes in from a new or existing client the average event extraordinaire excitably starts to brainstorm with gusto. The possibilities are endless! Fast forward, ooo, all of 35 minutes, and the reality of a tight deadline and a limited budget bring all creative ambitions to an earth shuddering halt. Cue the roll out of a much loved theme with all of the traditional trappings… and breathe. After all, if it ain’t broke and all that. You’ll re-engage your creative juices next time, right? But how? Over the years I have found that the trick is to ensure that you surround yourself with similarly ambitious, creative souls; especially when it comes to choosing your suppliers. If you’ve come up with a totally bonkers concept let your caterers come up with a menu to ‘wow’. If your venue is a little kooky, speak to your furniture hire company about maximising the space! Believe me. I know that time is of the essence in this industry, and the temptation to stick to what you know can, at times, be overwhelming. But just spend a little moment thinking about all of the things you could achieve with the right team behind you helping to alleviate the pressure and ‘think outside the box’. After all, in the words of Elizabeth Kenny (umm, she’s like a sort of Australian Florence Nightingale. Google her!): ‘It’s better to be a lion for a day than a sheep all your life’. Helen Lowe, Events & Marketing Manager Europa International
www.europainternational.com/edsa
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Great people, Great business, Great hospitality 23-25 Jan 2017. NEC Birmingham
The Great Hospitality Show, celebrating everything new in British hospitality. Delivering a comprehensive platform for the UK to do business in food & drink, equipment, interiors and technology.
Register today: www.hospitalityshow.co.uk #GreatHosp17
Pioneers in the speciality coffee industry, offering Nationwide service and solutions
Mulmar Foodservice Solutions CLOUD WATER, THE PRODUCT THAT IMPROVES LIFE Mulmar is a market leader in the supply, installation, maintenance and service of espresso coffee machines and bean grinders.
Ourresources years of are accumulated knowledge and expertise drawn uponbecomes In a world where natural ever more stretched, finding ways to makecan the also most be of what we have to consult, deliver and install designlack solutions. Our in house increasingly important. The globalspecify, water crisis means 750 millionbespoke people globally access to clean water and wherecan people do have access, around 95% of all water that designers create turnkey design solutions for bars, restaurants, kitchens, goes into the home ends up down the drain cafés, delis and specialist commercial catering facilities. When washing hands for 15 – 20 seconds it consumes 1.5 – 2 litres of water. If have a national sales and would service that covers completed twice a dayWe by one person, this consumption be team up to 1,460 litres of the UK and Ireland water a year
We are proud to be the technology UK importer for some of the & most innovative Biomeco S.r.l., an innovative Italian ecological company believed this largest was espresso coffee machine and food serviceswith manufacturers in the world. unacceptable and something that needed to be improved. In conjunction Mulmar Food Service Solutions, Biomeco are pleased to introduce to the UK market the ‘CLOUD WATER’ This innovative touch free hand hygienic solution device is the most efficient on the market. Cloud Water prewashes, soaps, rinses, disinfects and dries the hands, all while using no more than 75ml of water throughout the full cycle. This minimal amount of water when compared to traditional methods would use only 55 litres of water a year when used twice a day, an incredible 96% saving The internal sensor activates the machine with zero physical contact required from the user. The hygiene benefits of the Cloud Water means it can be used almost anywhere…. hospitals, restaurants, kitchens, gyms and cafes to name but a few The versatility of the Cloud Water means it can be used on a moveable stand or it can be statically mounted. It is a device that runs on 1.1kw of power so can be used with a standard domestic plug socket
www.mulmar.com
The Cloud Water is environmentally friendly, practical and versatile Wash, Sanitize, Dry…and go!
+44 (0) 845 688 5282
www.mulmar.com Mulmar Foodservice Solutions Inspiration House, 152 Great North Road, Hatfield, Hertfordshire, AL9 5JN.
Come visit us at the Great Hospitality Show Stand number 841
EAT. DRINK. SLEEP January 2017
Great Hospitality Show Preview
Employee scheduling software that means the end of Excel THE PROBLEM Running a business is always a challenge, but shiftbased businesses are further complicated by the fact that you need a multi-skilled employee base to cover constantly changing business needs. Ensuring you have the right employees working at the right times is both time-consuming and complex.
Once your rota is in place, use it to get an overview of your week. You can see the number of hours each employee is scheduled to work, as well as the salary they will be paid for those hours. You can even see the revenue generated from each week’s rota, so you can find the one that works best for your business.
THE SCHEDULING APP THAT LETS YOU WORK FROM ANYWHERE Planday understands that work happens away from your desk. That’s why the app allows you to work and schedule shifts from anywhere, enabling you to add, edit, or delete shifts quickly on the go. If you need a shift covered at the last minute, you can see which workers are available and assign them accordingly. The Planday app operates on iPhone, Android, and iPad, so no matter where you are or which device you use, you can always stay on top of your daily work tasks, text, call, or email individual staff or entire employee groups. Employees can also message each other from the app if they need a shift covered.
THE SOLUTION Planday turns that dynamic on its head, empowering managers and employees with a shared view of the rota, ensuring everyone is on the same page. And if anyone needs to request changes, Planday enables users to communicate and implement those changes quickly. Planday can drastically reduce the amount of time you spend making your weekly rota by automating more of your processes. Planday sends you compliance warnings, payroll forecasts, and employee availability. If you already have a rota that works for you, simply save it as a template so you don’t need to recreate it from scratch each week.
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“If we didn’t have Planday now, I would need to hire more managers.”
Emily Sparling, General Manager, Sophie’s Steakhouse
TRANSPARENT, CLEAR-CUT TIMETRACKING Planday’s GPS-specific time clock feature allows workers to clock-in from any device, but you can control where they’re allowed to clock-in from — whether it’s 400 feet from your business or only when employees are on your company’s wifi network — thanks to Planday’s customisable clock-in zones. You can also create custom rules for how early workers are allowed to clock-in for their shift from the application, giving you more control over payroll costs.
EMPLOYEE SCHEDULING IN NO TIME Easy employee scheduling Time clocking from app & desktop HR functionality Built-in communication Payroll integration Powerful reporting
Get a free demo at the Great Hospitality Show 2017 on STAND 851 Can’t make it? Sign up now for our 30-day free trial SIGN UP NOW
EAT. DRINK. SLEEP January 2017
Great Hospitality Show Preview British Made RayTemp 2 Non-Contact Thermometer The RayTemp 2 is the first in a new series of non-contact infrared thermometers designed and manufactured here in the UK by ETI. Compact and lightweight, the RayTemp 2 is an easy to use, low cost infrared thermometer that measures surface temperature over the range of -49.9 to 349.9 °C with an assured accuracy of ±1 °C over the range of 0 to 100 °C. The unit features a three-button user friendly keypad. Simply aim and press the measure button to display the surface temperature, the mode button allows the user to select °C or °F, display the ambient temperature and the emissivity value whilst the max/min button displays the highest and lowest recorded temperatures over the measurement period. Incorporating a 5:1 optic ratio (target distance ratio) and a fixed emissivity of 0.95 the RayTemp 2 is suited to a wide range of temperature measurement applications where contact with the item being measured is not desirable or possible. Supplied with a FREE traceable certificate of calibration the RayTemp 2 (order code 228-020) is economically priced, at £35 each exclusive of VAT and carriage.
DishTemp Commercial Dishwasher Thermometer The DishTemp thermometer from ETI Ltd is designed to sit inside a commercial dishwasher simulating a plate and accurately recording the maximum surface temperature during the wash cycle. Designed for everyday commercial use the unit incorporates a durable water-tight seal rated to IP66. Featuring just one on/off push button the DishTemp is easy to use, and the clear LCD display indicates the current and maximum temperatures over the range of 0 to 90 °C with a resolution of 0.1 °C/°F and an accuracy of ±0.5 °C. Supplied with a traceable certificate of calibration at one temperature point (71°C), the DishTemp allows users to comply with current UK guidelines and US FDA food code requirements for monitoring the wash cycle in commercial dishwashers. Using the DishTemp eliminates the need for costly and inaccurate test strips or stem thermometers that don’t stay in place during the wash cycle and often don’t record the temperature at the plate surface. The DishTemp thermometer (order code 810-280) is competitively priced at £25 each (exclusive of VAT and carriage). Both the RayTemp 2 and DishTemp, complete with our full range of thermometers, probe and data loggers are available direct from www.etiltd.com
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Electronic Temperature Instruments Ltd Easting Close, Worthing, West Sussex BN14 8HQ Phone: 01903 202151 sales@etiltd.com
Thermometers
for catering professionals
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As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Thermapen® 4 with 360° self-rotating display, intelligent backlight, motion sensing sleep mode & waterproof casing
s on and 7 st
for more information on our full range of catering thermometers, probes & data-loggers, visit us online
www.etiltd.com
EAT. DRINK. SLEEP January 2017
Great Hospitality Show Preview
Worlds Apart
As the only truly global hospitality uniform company, Chef Works is dedicated to providing their wide variety of international customers with well-designed, durable and affordable uniforms.
As chefs travel the world, the Chef Works’ reputation for stunning uniforms and superior customer service travels with them.
Still a family owned and managed business, Chef Works dress hotel staff from the Back to the Front of House, restaurants, coffee shops, delis, bakeries, students and home cooks.
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They call this ‘The Chef Works Difference’¬- providing customers, both large and small, in over 70 countries with the most appropriate uniform solution for their business.
They also created an inspiring collection for women that enables female staff to have well-fitting clothes designed for the female form. The Chef Work Urban Collection launched in the UK last year and has proved to be a huge success. This street-inspired line of culinary apparel, influenced by the growing Californian street food scene combines high-quality, stylish design with practical functionality.
Their passion for the industry shows itself through their wide collection of coats, pants, shirts, aprons and headwear.
With bold stripes, textures, denim and unique finishes, this unique collection allows the wearer to bring an individual and contemporary look to what is traditionally a black and white environment. Creating a customised uniform look without the customised price tag.
With many options of fabric, designs and colours, the only difficulty is making a choice! But they even have a ‘Dress the Chef’ app to assist.
The entire Chef Works collection is available in the UK & Ireland through Nisbets, visit www.chefworks.co.uk to see more.
JACKETS " PANTS " SHIRTS " HEADWEAR " APRONS Available in over 65 countries across the globe
www.chefworks.co.uk
ANVIL TRACTION Slip Resistant Foo The Choice of Professionals
Anvil Traction, the UK Market Leader in slip resistant footwear has developed
a range of shoes specifically designed to cater for the needs of the hospitality industry.
From white Chef ’s safety shoes to executive style ‘front of house’ shoes all of our footwear is made using premium quality materials, and comply with the highest category of slip resistance (SRC). Designed for all day wear, the footbeds of our shoes have been carefully and thoughtfully developed to ensure outstanding underfoot comfort thro
Based in Northamptonshire, at the very heart of the traditional shoe-making industry, Anvil T of the Tripal Group, a company with over 20 years of experience supplying quality footwear. A footwear is tested in accordance with ENISO 20345:2011 and our Occupational range with EN
Tel: +44 (0) 1933 423 380 | Email: anvil@tripal.global w w w. a n v i l t r a c t i o n . g l o b a l Part of the Tripal Group
otwear...
Don’t Slip Up...
The slip resistant properties in Anvil Traction footwear are achieved with a combination of the grid pattern and the rubber compound; providing maximum slip resistance. The vast majority of today’s slip resistant footwear utilises a sole unit made with a PU based compound, resulting in a hard plastic type sole unit with poor levels of slip resistance. The Anvil Traction sole units however, are made with a rubber compound similar to a car tyre which offers far better levels of grip in wet and greasy conditions by dispersing water and oil out through its tread pattern and making firm contact with the walking surface.
TRY BEFORE YOU BUY! We know how good our shoes are and we know that once you try them you won’t want to take them off ! Therefore, Subject to Qualifying Criteria, we are offering free wear trials on our range of products. For further information:
Tel: +44 (0) 1933 423 380 Email: anvil@tripal.global
Visit us at:
The Great Hospitality Show 23-25th Jan 2017 at the NEC
Stand Number 1124
oughout the day.
Traction forms part All of our safety NISO 20347:2012.
British Design
January 2017
EAT. DRINK. SLEEP
Great Hospitality Show Preview
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safetybugtraining.com 01223 258156 info@safetybugtraining.com
Instant Certification, easy to use, simple to manage and cost effective This Level 2 Food Safety course is provided in several different languages. The content has been written by experienced Environmental Health Practitioners, Food Inspectors and trainers. To improve food worker knowledge and practice of safe food handling techniques, Safety Bug Training has been able to provide the most effective multilingual e learning food safety training program available on the World Wide Web. This course is suitable for anyone working within the catering, food production, and wholesale and retail food sectors. The programme is also available in several different languages including, English, Portuguese, Lithuanian, Bulgarian, Polish, Slovakian, Czech, Russian and Albanian and more. Start now and earn your food hygiene certificate today.
EAT. DRINK. SLEEP January 2017
Great Hospitality Show Preview
Grounds for expansion with luxury garden rooms
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Hospitality managers are realising the benefits of additional (and upmarket) overnight suites in their grounds, via luxury garden rooms perfectly specified for their needs. Discerning customers are willing to pay a premium for stand out accommodation that has ‘wow’ factor and is suitably different – and Garden Hideouts are experiencing a surge of interest from the likes of boutique hotels, wedding venues and gastro pubs across the UK.
designed to a level found in the most desirable hotels (or the ultimate bridal suite) and come ready fitted, fully furnished and accessorised to any look, feel or theme required - just add bedding, towels and toiletries and you’re in business.
The exteriors are equally impressive, with ethically sourced slow grown hand oiled Western Red Cedar tongue and groove cladding delivering a stunning and highly durable finish. They benefit from a very robust form of construction as used in Canadian house building, Space optimisation design skills, plus plus for more rural locations, there a top quality product that stands up to is even the ‘greener’ option of the all the elements can throw at it, have strongest, most weather-hardened helped position their contemporary living sedum roofs available on the and deluxe Arca garden rooms (which market. uniquely benefit from bespoke interior Garden Hideouts MD, Chris Hill, design) at the high end of a niche sector explains: “We guarantee the high levels that is increasingly aspirational and on of craftmanship and professionalism trend. the hospitality sector demands. It’s a complete solution and genuine Their best seller is 6x5 metres and turnkey operation with all connections expertly conceived as a self sufficient to mains, sewerage, electricity and luxury hotel suite (there is also a Family water included. Quite simply, luxury version with separate bunkroom annexe comes as standard with the Arca deluxe at 12x5metres). It features a ‘statement’ hotel garden room, which provides en-suite bathroom by renowned extremely high levels of comfort and German manufacturer Pelipal, a clever convenience – across all seasons - that walk in wardrobe with illuminated both impresses guests and encourages vanity area, thermostatically controlled return visits.” and digitally timed underfloor heating, superior cavity insulation, double glazed These truly opulent outdoor hotel suites aluminium bi-folding doors and external cost from just £34,950 plus VAT, so to hardwood decking, Quick-Step waterarrange a full (and free) site/ground repellent laminate flooring, plus all the survey and product demonstration, call designer bedroom furniture expected. 01905 794445, or visit the website at gardenhideouts.co.uk A particular USP is they’re interior
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Our standalone guest rooms are a brilliant way to expand your hospitality business without disrupting your premises or hammering the bank account. At Garden Hideouts, we offer the complete package if you want, from planning and interior design to site preparation and final construction. The result: a collection of self-contained Pods, Shepherd Huts or modern Arca rooms that can be ready for occupation from day one, with a meticulous finish and superior aesthetics that will enhance your business image. Call us today on 0800 advice and survey.
1777933 for free expert
gardenhideouts.co.uk
EAT. DRINK. SLEEP January 2017
Great Hospitality Show Preview
Great Hospitality Show Preview 2017 Running a business is hard enough, but running a shift-based business is complicated by the fact that you need a large, multi-skilled employee base to cover constantly changing shifts. Ensuring you have the right employees working at the right times so your customers’ needs are met is time consuming and complex. And all of that is complicated by the fact that managers may not work the same hours as employees, so faceto-face communication is hard to come by. Planday turns that dynamic on its head, empowering managers and employees with a shared view of the schedule, so everyone is on the same page. And if anyone needs to request schedule changes, Planday acts as a platform to communicate and implement those changes quickly. This ensures employees and managers know exactly when everyone is working and can fine-tune the schedule to suit everyone’s needs.
www.planday.com Stand: 851
ETI offer a range of temperature monitoring solutions for the catering industry, all of which have been designed and built to withstand the demands of today’s busy commercial kitchen. The business is also supported by a full after-sales repairs and calibration service, with inhouse UKAS certification facilities. www.thermometer.co.uk Stand: 742
Anvil Traction is the UK market leader in specialist slip resistant footwear, offering premium quality products from food industy white shoes through to occupational footwear and executive style ‘front of house’ shoes for both men and ladies. Our occupational footwear is tested in accordance with EN ISO 20347:2012 standards.
Chef Works, the global hospitality uniform brand, dresses culinary professionals in over 70 countries. Our focus is to provide all customers, both large and small, with the most appropriate, well-designed, affordable and durable uniform solution. We like to call this ‘The Chef Works Difference’. Available through Nisbets in the UK. www.chefworks.co.uk Stand: 659
www.anviltraction.global Stand: 1124
Global Brands is the UK?s leading independent drinks brand development business. It owns, markets and distributes a collection of products across the RTD, premium soft drinks, spirits and beer categories internationally.
GS Systems works with independent and multi-site operators wanting to grow their businesses. Our bespoke EPOS and business management solutions, built around our own modular, scalable MAX suite software, help control costs, increase profits and add value to the entire guest experience. Our solutions pay for themselves many times over.
www.franklinandsons.co.uk
www.gs-systems.co.uk
Stand: 1040
Stand: 460
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As a provider of nationwide service cover Mulmar has become the service partner for a wide range of espresso and soluble coffee solutions for Nestle and also acts as a service partner for Cosa Retail (within London) and Nespresson B2B (nationwide). Over and above coffee equipment, Mulmar offers a complete design and supply of counters and bar furnishings, offering customers a turn-key solution from a coffee shop to a restaurant. www.mulmar.com
January 2017
Stand Directory
Garden Hideouts provides luxury garden rooms to enhance any space. Offering beautiful garden buildings you can create extra bedrooms, treatment rooms, Gyms, Pool Rooms/Games Rooms and much more to maximise unused space. www.gardenhideouts.co.uk Stand: 635
Stand: 841
Classeq is the leading manufacturer of quality, costeffective glass & dishwashing equipment for the hospitality industry. Classeq offers a complete range of glasswashers, undercounter and passthrough dishwashers, plus rack machines and utensil washers. Classeq is also the sole UK distributor of Ice-o-Matic ice machines, manufactured by the ALI Group.
EAT. DRINK. SLEEP
Great Hospitality Show Preview
The VarioCooking Center Multificiency from Frima is the modern, multifunctional cooking appliance that replaces kettles, large pots, bratt pans, fryers and griddles, saving 30% or more space in the kitchen. It cooks up to four times faster, and saves up to 40% in energy use, compared to conventional appliances. www.frima-online.com/fs5f/en_gb/home Stand: 320
www.classeq.co.uk Stands: 423, 921
Unique Multilingual Interactive E-learning Food Safety Level 2, CPD accredited course. This Level 2 Food Safety course is provided in 24 different languages. The content has been written by experienced Environmental Health Practitioners, Food Inspectors and trainers.
OpenTable is the world?s leading provider of online restaurant bookings technology, seating more than 21 million diners each month. Our hospitality solutions enable over 40,000 restaurants globally to manage their reservation book. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants
www.safetybugtraining.com
www.opentable.com/start/home
Stand: 617
Stand: 950
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“RENTAL OF QUALITY LINEN IS OUR SPECIALITY AND CUSTOMER SERVICE IS OUR PRIORITY� Tip Top Linen Services Ltd. is a family run growing business that has expanded over its twenty-year history. With over twenty years experience in this sector we specialise in the rental and cleaning of linen. With a vast range of colours and fabrics to choose from we are able to meet our customers needs. From Quality table linen to bed linen, bathroom linen and more. Please look at our catalogue for a detailed range.
Many of our customers have been with us since we started back in 1988. We are always happy to invite our customers to visit us to see the high level of work we provide. We believe that we have come this far today as we pay attention to small details to ensure complete customer satisfaction.
Our services are second to none with care taken from the very start when the order is taken to delivering the linen and ensuring that our customer is always fully satisfied. We cover a 50 mile radius and are able to deliver to our customer at an arranged day and Since opening in 1988 Tip Top time that best suits them. Linen Services Ltd. has successfully All dirty linen are sorted and classified grown largely due to word to mouth individually to ensure no damaged advertisement. We now have over 5000 linen is sent through to the wash square foot workspace with some of the process. latest machinery in the industry. We treat each customer as individuals and We pride ourselves on our extensive value their relationship. range and prompt delivery even
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when customers have last minute arrangements. A short list of other services: t t
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Large stock of linen for any additional requirements Covering a 50 mile radius (Bedfordshire, Hertfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire, Middlesex) Open during Christmas and bank holidays One off hire available Service is available six days a week. If you are busier than normal we can provide same day service without any additional cost. The linen we supply will be specifically for you and not be shared with any other customers.
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Bed Linen: Ranges start from 130 tc to 300 tc t t t t t t t t t
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www.tiptoplinenservices.com info@tiptoplinenservices.com
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Table Linen:
January 2017
CATALOGUE
Hotel S ecurity Innovates... Has Yours? In the fast paced world of technology whether it is something simple like booking a room via an app on your mobile to the more extreme robotic staff at the Henn-Na Hotel in Japan, we have seen innovations that change the way hotels think and run. However, one thing still remains the same; guest rooms all have a lock of some description on the door for privacy and security: guests will always want to feel secure in their room. This is where a person is at their most vulnerable whether it be stepping out of the shower or sleeping. Traditionally, electronic guest room locks have been a bulky affair, distinguished by their functional looks with a price tag that always questions whether it is a worthwhile investment.
Consider it from the hotel and guest points of view. For the hotel they want their guests to feel comfortable and worry free - an enjoyable stay leads to repeat custom and free advertising in the form of reviews and word of mouth. For the guest, they have a pleasurable stay with no security concerns. The question remains – will guests pay a premium for a higher level of security? Probably not. Can hotels lose business, reputation and profits by having poor security? Most definitely and they know it. Unfortunately, although hotels have a duty of care to provide a safe and secure environment for both employees and guests, cost is always a factor.
A traditional mechanical lock and key does the job and can blend in with the hotel’s décor. It is considered cheaper even when you factor in replacements due to lost keys. However, security is at its lowest. The room may be locked but you can never be sure who has a key and there is no way to check who has been in and out the room. It all boils down to trust. Compare this with an electronic lock. The cost per unit is significantly more depending on the make and model. However, room cards can only be created by the software at the reception desk and it is easy to take an audit of a single lock to see when and who has entered the room. This simple facility protects not just the guest but also the staff as it itemises which card and therefore who entered. Here at Portero GH Security we offer the Activa system which incorporates the latest technology, including the ability to use your smart device as your key. Coupled with the option to use virtually any lever to blend in with the hotel’s décor we offer solutions that combine all of the advantages of a traditional electronic lock but at an attractive price. We also offer the Gaudi, Keria and Inda models for those who wish to upgrade their existing system with the minimum of alterations. All models come as a complete lockset and incorporate a manual emergency key just incase the batteries are allowed to go flat. For added security, the use of the manual key will also register on the audit trail. The Gaudi Fit In has been designed to simply replace outdated or obsolete models as it uses the existing mortice for a quick and easy retro fit. All models include as standard: Anti tamper latch to prevent forced entry
Visual & acoustic indicators for less abled guests
Anti panic release for emergency exits
Non volatile memory for audit purposes
For more information on this or any of our other products please visit www.porteroghsecurity.co.uk or contact us on 01474 559033
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EAT. DRINK. SLEEP January 2017
Hotel Security is yours up to The world of security is fast moving, nowhere more so than in the hotel and hospitality industry where hotels face a universal challenge: how to manage security without intruding on guests’ privacy, comfort and travel experience.
Due to the nature of their open access, hotels present significant challenges in that they need to provide discreet security for guests while ensuring that their stay is pleasurable and worryfree. Whether travelling for business or pleasure – guests need to have a high level of trust in the property they are staying in. Safety and security therefore should be a subject high on the wants list of any good hotel. But such a decision should not be based solely on cost or occupancy
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levels, although cost must always be balanced with the quality of security provided. Hotels have a legal duty to provide reasonable measures for their guest’s protection and today’s travellers are security savvy. They expect good levels of protection as a matter of course and for the hotel that means a security risk assessment should always be the first port of call to identify what the risks to the hotel are and what preventative measures should be put in place to counter them.
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Duty of Care Some hotels are not always aware that safety and security can and will be the subject of scrutiny by lawyers and juries if security based litigation occurs.
January 2017
As we have said, hotels have a duty of care to their guests and while it is unreasonable to expect any hotel to completely eliminate the risk of crime or potential security problems, it must take reasonable steps to deter or prevent such risks. Providing inadequate or inferior protection to hotel room doors because it was cheap, it was used in your last hotel or the company that sold it to you said it met all necessary security and fire standards is no defence. The onus is on you to ensure you comply with standards and it may therefore be no surprise to learn that hotels are among the top five commercial businesses that are most regularly sued. So what steps should you take to ensure your security is fit for task, and that it can not only provide a convenient, comfortable, safe and secure experience for the guest but also streamline and maximise staff management functions too?
Risk Assessment Examples of threats range from theft of guests’ belongings to opportunist theft to staff stealing. Each of these
alarm, time and attendance or other systems, as required.
Mobile technology now allows guests to use their smart phone as their room key. Easy to use, the intuitive app based It will cut maintenance costs by solutions let a guest book their room eliminating the need to replace keys, and receive their keys online, anytime cylinders and locks if keys are lost. It can and anywhere. They offer a high manage access rights to control who degree of security as anti-cloning data goes where and when, and provide an technology and encrypted data transfer audit trail. While many hotels now have between the phone and door means good contactless access control systems secure authentication. Such solutions installed, insecure older Magstripe offer better security and usability to risks can be deterred and prevented systems and mechanical keys are still to guests and reduced operating costs by recognizing and neutralising the be found and these should generally be to the hotel. Guests gain convenience vulnerabilities that permit the threat to replaced as soon as is practical. without sacrificing security, and hotels exist. Common vulnerabilities include can distinguish their property with costinadequate access control, non-working, Security Technology effective solutions that client’s value. non-existent or poor quality CCTV systems and ineffective staff awareness According to recent research, which Conclusion and training with regard to crime and surveyed 4,377 users, guest demand the threat of crime. for the use of smart devices including Whether a guest will pay a premium for phones, tablets and apps as part of a higher standard of security in a hotel Access Control their hotel experience is increasing. is open to debate, but it goes without The survey also revealed that business saying that a poor standard of security A good access control systems is much travellers in particular favour a secure will prove costly to a hotel in the long more than just a guest room lock, it experience when it comes to the use of run, either through lost business or the provides full control of who can access smart technology in their hotel room. cost of litigation so the smart thing is to what, when and where, within the entire make sure that yours is up to the task property, and can integrate with CCTV, Rise of the Mobile now.
the task?
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EAT. DRINK. SLEEP January 2017
Safety & Security
Fire Safety with Hotels What’s the ‘Risk’?
The History of Fire Within the UK, Fire Safety legislation is built on strong foundations, much of which was introduced following very serious fires, many of which involved high loss of life. Historically the Fire and Rescue Service would initially advise on the fire safety arrangements required within a building and, where necessary, issue formal notices specifying the work required before they would grant a ‘Fire Certificate’ for that building. The introduction of the Regulatory Reform (Fire Safety) Order 2005 (RRO) saw a move to place the ownership & responsibility for fire within buildings firmly with the occupier and or employer, and responsible person/s who have any form of control within the premise. The Responsible Person must ensure that an up to date Fire Risk Assessment is provided where persons are employed to work, on payment or otherwise (including volunteers), or where members of the public have access. If more than 5 people are employed then the Fire Risk Assessment must be written. The guidance under the RRO for Hotels is entitled Fire Safety Risk Assessment - Sleeping Accommodation which runs to 147 pages.
Major Risk from Fire By far the highest risk from fire is associated with those buildings where there is a sleeping risk. This increases in those buildings where the occupants are unfamiliar with the building. Factor in other issues such as alcohol, language barriers, poor management and levels of staff training, and the risks become even greater.
The Impact of Fire If your business was unfortunate and suffered the impact of a fire - what would be the damage? Clearly this is determined by the amount of pre-planning undertaken prior to the event. ‘Failing to Plan’ is ‘Planning
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to Fail’. Without appropriate level of fire safety systems and provisions, management controls, maintenance, emergency planning and staff training being in place it is probable that any small incident would escalate and develop into a major fire from which it is unlikely that any business could survive.
systems and assessors have been thoroughly and independently evaluated and will continue to be delivered to an agreed specification. However, anyone can set up a third party certification scheme, so to be credible it should be accredited by the United Kingdom Accreditation Service (UKAS).
The damage associated with fire goes beyond the potential loss of life and buildings, but also includes loss of business, with 80% of those suffering a major fire never recovering. Then there is the enforcement action following Police and Fire Service investigations and this can encompass a range of ‘responsible persons’ including members of the board, regional & local managers, fire safety system installers, fire risk assessors, etc.
FARMSS are accredited by the BAFE SP205 scheme which has been accredited by UKAS since 2012.
Fire Risk Assessment
Managing Risk Considerations Does your company have a robust Fire Risk Assessment that has been determined by a ‘competent’ person? Is the Fire Risk Assessment a live document known by all staff and regularly reviewed to ensure that it remains fit for purpose?
Under the RRO there is a duty on the ‘responsible person’ to carry out a Fire Risk Assessment. This can be undertaken by a ‘competent person’ who has the appropriate training, experience and knowledge. The responsibility for the selection of the competent person ultimately rests with the ‘responsible person’.
Are the action plans identified within the Fire Risk Assessment being appropriately managed / discharged?
The Fire Risk Assessment is the singularly most important element of fire safety within buildings as this determines the current levels of fire safety protection within the building and considers the impact upon ‘life’ safety should a fire occur.
Are robust ‘Emergency Plans’ in place that give full consideration to the need to evacuate all those within the building including those persons who may require assistance?
Ensuring Competency To help business owners make informed decisions about who they should employ to assist them in managing fire safety, third party accreditation systems have been developed. Third party certification bodies assess companies or individuals to make sure work is carried out to a set standard designed to give confidence to specifiers, users, occupiers, owners and enforcement bodies that management
If you were visited by the enforcing authority would your Fire Risk Assessment and progress of discharging the action plans be found wanting?
Are fire drills undertaken to test the emergency plan at least every 12-months, with the result recorded? Do your staff have a good understanding of the findings of the Fire Risk Assessment and their role within an emergency, and have they received levels of training appropriate to their roles? Have sufficient numbers of Fire Marshals been trained and has this been tested within a realistic drill scenario to ensure your emergency plan is fit for purpose?
Have the roles & responsibilities of each Fire Marshal been recorded in writing and have they signed to confirm their understanding of the duties placed upon them? Have Fire Safety system testing and maintenance programmes been established and are they fit for purpose and up to date. E.g. Fire Alarm system, Emergency Lighting, Fire Safety signs and notices, firefighting equipment & installations, etc.? Are management controls in place that ensure the means of escape in the building are regularly checked to confirm that they are available in the event of an emergency? Are escape routes free from combustibles, fire doors shut and not wedged open, store rooms locked shut and, waste management controls enforced?
Fire and Risk Management Support Services Limited (FARMSS) For many years FARMSS has provided fire safety services to a wide range of clients including Fire Risk Assessments for Royal National Lifeboat Institution, Wiltshire Fire & Rescue Service, University of Manchester, etc. We hold Third Party Life Safety Fire Risk Assessment accreditation under the BAFE SP 205 company accreditation scheme. Our Fire Risk Assessments are tailored to individual client’s requirements to ensure that they receive the optimum solutions, whatever the size of the company. We have an IT based recording system which records findings onto building plans, and our action plans are based on a traffic light system to enable ease of use and understanding. Each issue identified is prioritised with a recommended timeframe for completion and has an indicative cost allowing budgetary controls at the touch of a button.
looks at ‘life’ safety and we also give full consideration to business continuity and property protection (these elements are identified as recommendations for management consideration as opposed to being ‘mandatory’). We also provide a wide range of other Fire Safety services including Fire Engineering, Fire Safety Audits, BS 9999 Management Audits, Asbestos management, Fire Safety training, IT based testing and Maintenance registers, etc. For more information regarding our services please visit our website (www.farmss.co.uk), email (info@farmss.co.uk) or phone (0161 488 4863).
FARMSS Fire Risk Assessments exceed the requirements of the RRO which
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Has a Fire Marshal refresher training programme been established? - it is recommended that this should be completed every 12-months and should include the use of fire extinguishers within real fire training.
January 2017
Safety & Security
January 2017
EAT. DRINK. SLEEP
“Hands up” if you worry that 1 in 6 touch screens carry E.Coli! ... “…but touch screens are used everywhere!!??”…... …...…“I must come into contact with one at least a
dozen times a week!”...
In these days of increasing health awareness, more and more people are showing concerns with regard to multiuse screens, whether it be in a casino, restaurant or bank. Many people consider touch screens as a vehicle for spreading germs therefore confronting this issue can only be a positive approach to satisfy their anxieties.
The films can be used on touch screen EPOS systems in restaurants, bars, supermarkets and stores: places where food is sold and produced, reducing the risk of contamination.
Increased use of touch-screens as reception kiosks, check-ins and control panels where large numbers of people are using the screens on a daily basis, Clear Diamond is a UK based requires that the screens are protected manufacturer of high grade AntiBacterial from damage and the users are polyester protection films for all makes protected from infectious agents. and sizes of screen and touch screen devices. Specifically developed to provide high performance allround screen protection for touch screen and LCD displays, Clear Diamond high performance anti-bacterial protection films have a proprietary hard coating that kills 99.9% of bacteria and pathogens. The hard coat incorporates pure metal nanotechnology which prevents biofilm colonization of the surface. The surface treatment will kill pathogens such as MRSA, Ecoli and other virulent bacteria, greatly reducing the risk of cross-contamination. In recent years the risk of pandemics has increased greatly with different strains of Influenza and viruses such as Sars and the Corona virus. As a means of exogenous pathogen control, the films are ideal for prevention of HAI (Hospital Acquired Infection). Strains of bacteria are becoming more and more resistant to antibiotics’ which is a serious public health issue. Protection Plus+ is an excellent form of infection control in public environments.
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Every measure should be taken to reduce risk in public places and in the workplace. The Clear Diamond protection films pass BS EN ISO 22196:2011 tested at the National Health Service Laboratory ( Surgical Materials Test Laboratory S.M.T.L.), Bridgend. Proven to kill a wide range of harmful bacteria that are recognised as being a serious public health hazard, such as E-coli, MRSA and Pneumoniae. www.clear-diamond.com
EAT. DRINK. SLEEP January 2017
Warewashers
As with the rest of the catering industry, warewashing technology is evolving all the time.
Maidaid Halcyon
in its price bracket available on the market today.’
Julian Lambert goes on to say, ‘ As part of this progress, by developing Maidaid Halcyon can also offer the C, D and Amika ranges of glass and machines that use ultraviolet light dishwashers that provide a suitable and a precise balance of wash time solution for the smallest country pub and water temperatures, Maidaid to major city centre venues. With over Halcyon is able to offer new levels of 40 years of experience in supplying cleanliness and hygiene to users of its warewashing solutions to the UK warewashers. hospitality sector they are uniquely placed to provide a model that fits The Evolution Range includes any sites criteria of capital budget and undercounter glasswashers, specification’. dishwashers and pass through dishwashers. Every model in the ‘We are proud to work closely with range is designed for the most an exclusive network of UK Catering demanding environments. Equipment Distributors that are capable of dealing with any general Maidaid Halcyon Sales Director, Julian enquiry for a sites requirements and Lambert says ‘The Evolution range not call on the expertise of the vastly only has low water consumption and experienced sales and technical lower temperature levels of operation; specialists within Maidaid Halcyon’ a green cycle for economy and an adds Lambert . intensive programme for brilliant cleaning of the dirtiest items, – it also Maidaid has a superb range of has a Sanitising Cycle that has been automatic ice makers providing specifically devised to balance wash numerous types and size - ice cubes , time and water temperature in order granular ice, flake ice or the new and to achieve a superb level of cleaning exciting pebbles that are sweeping that achieves a rating of AO 30. the market due to its incredible versatility. ‘The features of the Maidaid Halcyon Evolution range are pretty unique Pebbles are ideal for cocktails, drinks within the warewashing market in the for serving with fast food and are UK today – when it comes to cleaning even ideal for display. The Maidaid and hygiene this is the best range range caters for everyone, from small
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businesses in need of an attractive, compact model for a small space, through to businesses with large scale demands. Hotels, Bars, Nightclubs and Pubs, Sporting venues and Restaurants – Maidaid has the perfect product for every application. Lambert says ‘What places Maidaid ice machines head and shoulders above the rest is their capacity to repeatedly produce top quality crystal clear ice from the most reliable machines due to the incredible passport that follows a machine during its manufacture and testing process . Being fully tropicalized they continue producing quality ice even under the harshest conditions. Lambert concludes,’ There is a genuine belief within Maidaid Halcyon that as suppliers of both warewashing and ice solutions we truly understand a customer’s needs and strive to assist them with provision of the correct equipment, we are also dedicated to supporting the equipment and the customer throughout its life by offering first class service, technical and spares support.
For details on this and all Maidaid Halcyon products please visit www.maidaid.co.uk.
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EAT. DRINK. SLEEP January 2017
Warewashers
www.shopupster.co.uk - Meiko in partnership with ENSE launch new online shop dedicated to entry level glass and dishwashers Following the strapline “Professional warewashing technology for a new generation”, Meiko and ENSE have identified that the new generation of café, bar and restaurant owners want to buy and receive equipment fast with the convenience of an online store, but still want the back up of a professional partner, not just a supplier.
the old machine. All machines come with a 24-month warranty as standard.
Designed for owners of pubs and bars, cafes and restaurants or anyone looking for high quality glass and dishwashing, who need it fast, at competitive prices and with the very best nationwide support, SHOP UPster ensures that, with just a few clicks and a credit card, users can buy, and have delivered within 3 days, the latest UPster machines complete with accessories, installation and aftersales support all directly from the manufacturer.
“The website is clean, clear, easy and fast to use. And there is always the support at the end of the phone for people who need a bit of advice on what is best for their business.
The new UPster U400, U500 and pass through H500 models are available, with optional extras including baskets and chemicals and fixed priced installation, tabling modifications and disposal of
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“WITH MEIKO you are able to buy the best German dishwashing engineering and have it installed, commissioned and tested directly by the manufacturer with just a few clicks of a mouse,” says UK MD Bill Downie.
“MEIKO is a world leader in warewashing technology, offering exceptional German-engineered equipment, backed up with a total commitment to absolute customer satisfaction through flawless service. Meiko are running a special Shop UPster launch promotion on the website, buy any machine using Shop UPster before the 31st December 2016 and receive FREE installation and removal of the old machine - worth up to £500.
Compact water-saving iPlus is big hit with judges Warewashing specialist Winterhalter won the prestigious FCSI sustainable catering equipment award for 2016, which was announced during the CESA Conference.
The iPlus machines also feature VarioAqua which allows the user to select whether to use the RO system or not.
The iPlus technology features an integral reverse osmosis (RO) system guaranteeing brilliant wash results every time, as it removes almost 100% of water impurities. Alongside the RO system is an integral water softener which offers a variety of benefits, including preventing blockages of the membrane and ensuring perfect wash results from first wash to last.
“Sustainability has to be a key buying criteria – what we’ve achieved with the UC Excellence-iPlus is to combine sustainability with market-leading results,” says Paul Crowley, marketing manager of Winterhalter. “This has been a big year for us in terms of underlining our green credentials – we are still the only catering equipment company to have achieved carbon footprinting with The
Carbon Trust. Being chosen by leading professional foodservice consultants, this award is a huge feather in our cap.”
So less critical items can be washed using softened water only, which minimises The winning product was the UC Excelrunning costs, while more important lence-iPlus, an undercounter warewasher ones can have the full RO treatment, for that features a new, hybrid technology sparkling results. that saves water while giving the best possible results. Judges described the Compared to standard RO, the UC Excelproduct as ‘a compact, integrated solulence-iPlus saves at least 10% in water tion providing a direct water saving.’ usage.
There’s a new website on the block... www.shopupster.co.uk Professional warewashing technology for a new generation
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...and just 3 clicks and 3 days away at www.shopupster.co.uk Place an order before the end of 2016 and receive FREE installation and removal of your old machine worth up to £500! In partnerships with
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Winterhalter’s hybrid warewash technology wins FCSI sustainable catering equipment award
January 2017
Warewashers
EAT. DRINK. SLEEP January 2017
Warewashers
Choosing the Right Warewasher
With a number of different cleaning options on the market, it can often be a daunting task deciding which warewasher is right for your business. David Smithson, CEO of Classeq, discusses the equipment available and the key choices to make in order to purchase the right warewasher. “Product development is key in the cleaning equipment market and hotels, bars and restaurants looking for warewashing solutions will find everything from compact frontloading dishwashers that suit smaller kitchen spaces, to free-standing utensil washers for high volume establishments. The market is complex, but in summary, there is something to meet every need. “Selecting the right equipment initially is imperative – the wrong choice can be costly as there is no such thing as a one-size-fits-all when it comes to warewashing machinery. Therefore, we always advise our customers to really take into account how much space is available for equipment before investing in any washing equipment. This point is particularly key for large establishments, where having a machine which matches footfall will mean that staff members can keep on top of the dishes, glassware and crockery, and upkeep the highest possible hygiene standards, crucial to any business. “For those who are uncertain, we advise keeping track of how many dishes are used during an average day and also how many are likely to need washing per hour - allowing some leeway for seasonal footfall. This will ensure that any new purchase will match glass and crockery demand and has the capacity to take on any extra loads during those extra busy periods. “Knowing which features to look for in a warewasher will give an advantage when comparing like for like. For any personnel working in a busy kitchen or bar environment, having reliable and easy-touse appliances are vital factors which contribute to the smooth running of a successful operation. Simplicity is often an overlooked key element, however, there is no point investing in a complicated warewasher, which can produce the same results as simply designed equipment, if it is going to take more time, effort and training to operate the machinery. “We also recommend investing in a machine which features an easyto-use integral water softener, which will minimise limescale buildup, as limescale is not just unsightly and hard to remove, but can actually damage and impair a warewasher’s operation.
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“For operators looking to cut down on running costs, consider that the shorter the warewashers run time, the lower the running cost will be whilst still guaranteeing crystal clear glasses and crockery. Classeq’s latest warewashing innovation, the extremely reliable CST 100 and 130 are highperformance rack conveyor dishwashers that can clean between 100 and 130 racks per hour – that’s over 1,800 plates! “It’s worth mapping out a flowchart diagram, with a problem to solution model, to assess an establishment’s situation and gain an overview of the individual features, processes and aims needed from a warewashing purchase. For example, large space, large footfall, reliability and speed = the Classeq CST 100 – or small space, medium footfall, speed and easy cleaning = the Classeq DUO 750. “When it comes down to it, not one warewasher can fit every operation’s needs so customers need to individually consider their machinery requirements. Whilst the majority of establishments will require simple to use, costefficient and speedy, yet reliable, machinery, size of equipment needs to be a serious consideration to avoid disappointment and wasting both time and money.” For more information on Classeq cleaning equipment please visit www.classeq.com
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Alongside its UK-based manufacturing plant and fast delivery capability, the Classeq range of equipment is robust, reliable and supported by a nationwide network of directly employed engineers. All our dishwashers and glasswashers are easy to clean, simple to use and, frankly, the dogs b*ll!%k$
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To find out more about the full Classeq range call the sales team on 0844 225 9249 or visit www.classeq.co.uk
EAT. DRINK. SLEEP January 2017
FOR THE LATEST IN INTERIOR TRENDS TRUST MITRE LINEN Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, is set to unveil its biggest ever catalogue.
“We are also introducing a number of new contemporary soft furnishing ranges to help hotels stay up-to-date with the latest trends.
The 2017 issue – launching in January - will be full of the latest interior trends. Packed with new products and sizes, the bumper catalogue includes a new range of crushed velvet, tartan, printed and metallic linen.
“Mitre has been supplying leading hospitality operations across the world since 1946 and our priority, as ever, is to deliver exceptional products and the highest quality of service to our customers so they can look after their guests.”
There will also be some brand new ranges inspired by Dulux’s recent announcement that their colour for 2017 is the sophisticated and versatile ‘Denim Drift’. The new Mitre Linen catalogue offers many solutions to hoteliers, whether they are looking to completely transform their guest rooms or just add a touch of colour to their establishment. Mitre’s soft furnishings team have spent the past few months forecasting the interior trends for the coming year. As a result, the new catalogue will feature more contemporary soft furnishings than ever before – helping hotels and luxury B&Bs make the most of their spaces for guests to relax and unwind. Mitre Linen’s MD Jim Mangan said: “This is a really exciting time for Mitre Linen. Our new 2017 catalogue is set to be even bigger than our 2016 Anniversary issue with lots of new product offerings, including some brand new product categories.
The catalogue is divided into different ranges - from Essentials and Comfort to Luxury and Heritage by Mitre, Mitre’s designer collection tailored to help hotels create their own bespoke range of bed linen and towels – to enable Mitre’s customers to quickly find the products that will best suit their requirements. Mitre Linen’s high level of service and quality earned the company the honour of the Royal Warrant in 1955. The company has proudly been providing the Royal Household and the Royal Estate ever since. Its products can be spotted in prestigious London 5 star hotels including The Ritz, The Grosvenor House Hotel and The Wellesley. It also has many customers overseas in Portugal, France, America, China, Hong Kong and the UAE and more.
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EAT. DRINK. SLEEP January 2017
BED MANUFACTURER TALKS TRENDS, FAMILY BUSINESS AND CAPITILISING ON EXHIBITIONS The January Furniture Show (Birmingham NEC, January 2225 2017) plays host to some of the UK’s top furniture brands specialising in the hotel, restaurant and contract markets. Aubane Pattar - sales and marketing director at Furmanac, the UK’s largest adjustable bed manufacturer looks at what challenges the industry faces over the next 12 months and why the exhibition works for them. What trends will be emerging for 2017? We are certainly seeing motion furniture becoming more of a desired item rather than a ‘needs based’ purchase, much of the credit for this being the changing demands brought on by digital disruption. In addition, we also anticipate more demand for plain velvet fabrics as fashions change.
How do you capitalise on exhibitions like the January Furniture Show?
What advice do you have for retailers visiting JFS and how they can make the most from it?
The January Furniture Show gives us access to a lot of prospective new customers and we always leave with plenty of new leads to follow up on.
First and foremost, I would say enjoy it. There is always plenty going on at the show and we certainly love to have a laugh and joke while speaking to our existing, new and prospective retailers. It may also be worth staying overnight - there are plenty of attractions nearby with Resorts World and Birmingham city centre not too far away. To make the most of the show I would certainly recommend planning which stands you want to visit in advance. The sheer size of the halls can be overwhelming for first time visitors so it is certainly worth having a plan in place - and you can’t go wrong if Furmanac is on that list!
We have also found it to be a great platform to obtain feedback on newly launched products and also test the market for new ideas.
What are the key reasons you exhibit at JFS? Ultimately JFS is a great show, with an excellent footfall consisting of both existing and prospective retailers for Furmanac. We have also found that it falls at the perfect time of year for customers and consumers alike who are looking for new products after Christmas.
What are you looking forward to the What direction and changes do you most at the next show? think will happen to the industry Being able to catch up with our next year and how will you be customers outside of our respective adjusting to this? We have found that Brexit is making an impact with the increased cost of raw materials and we expect more changes to occur within the industry as a result of the vote to leave. However, regardless of what changes may happen, a great credit to Furmanac’s ability to successfully trade over almost 50 years which stems from our ability to adapt, evolve and adjust to changing trends and varying customer needs.
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offices is always a highlight of any exhibition.
For JFS 2017 we are also looking forward to following up the successful product launches from the NBF Bed Show in September 2016. After the great reception of the new MiBed collections we are excited about doing big relaunches of other brands in January.
For more information and to pre-register visit www.januaryfurnitureshow.com
the home of furniture NEC SUN 22 - WEDS 25 2017
Avenista Table Reservations also provide all-inclusive access to their incredible support team (awards surely coming sometime soon!) who can implement booking strategies and take care of all of the administrative duties involved in managing the software too. It’s no surprise that Avenista® customers tend to be busy, extremely well-run restaurants who are always looking for that extra bit of efficiency and want it without hefty prices attached. Unlike so many booking systems Avenista® do not operate a Diner portal and so will never attempt to sell tables from competitor restaurants or gazump a restaurant’s Google ranking.
Never heard of Avenista®? Well, perhaps you can be forgiven. With the stampede towards basic, web-based booking systems in recent years many restaurateurs completely overlooked this unassuming UK company, attracted instead by the fanfares of the big booking operators. But one size does not fit all and having experienced high running costs or poor service delivery many restaurateurs are now looking elsewhere and finding Avenista has intelligent, super-easy software with everything they need and more for often a fraction of the cost. With more than 10 years’ experience delivering Table Reservation software the team at Avenista® know what makes busy restaurants tick and have continuously honed and polished their software to make running a Front of House effortless. These days millions of diners are seated each year using Avenista® systems. Oddly perhaps, at Avenista® their mission is for their customers to spend the minimum time possible using the booking software, yet still have the software do exactly what the customer needs, enabling them to spend more time in their restaurants on activities where they can really add value. To achieve this they worked on making Avenista® intelligent and efficient without taking away any of the features that allow restaurants to deliver really personal service to their Diners. And, so keen are they to deliver on the mission they
As Kerry Beswick (Managing Director of Avenista®) says – “We have absolutely no relationship with Diners at all. Everything we do is focused on the restaurateur. We are all about providing the absolute best tools and services for our customers to help them make the best restaurants.” With an impressive client roster, awesome features (including a new online payment feature for events and deposits – saving restaurants huge amounts of time, and reducing no-shows), and pricing lower than anything comparable, many restaurateurs are now getting the message and switching to Avenista® saving themselves time, money and headaches.
Mobile Friendly/App Friendly Bookings Marketing & Promotion Tracking Extensive Pre-Payment Features Intelligent Diary With Class-Leading Flexibility Table Management Walk-Ins and Waitlisting SMS Paging FREE Online Bookings Avenista is the must-have tool for busy restaurants still struggling with pen and paper and is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective. You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your reservations partner.
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January 2017
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Booking Software
For the burgeoning accommodation business, Welcome Anywhere Core offers the essential tools for boosting room sales and managing bookings. Established and larger businesses need look no further than Welcome Anywhere Plus which offers full PMS features at a fraction of the cost. No matter how big or small your hotel, guesthouse or B&B, there’s a Welcome Anywhere for you.
Designed to fill your rooms Profitable online booking, at last. Welcome Anywhere Core and Plus include online booking for your hotel website as standard. No commission fees, no setup costs and no headaches. We’re big advocates of the hotel website, and that’s why we won’t charge a penny for bookings taken via yours. It should be your most profitable source of online bookings, and the mobile-ready Welcome Online booking facility will help make it so.
For freedom & total flexibility Portable reservation chart: Leave the office, but never leave your reservation diary. Access your reservation chart from any web-connected PC, Mac, tablet or smartphone in the world. Although you can leave Welcome Anywhere to sell your rooms for you, it will always be there when you need it, wherever you are.
Feature rich and well connected Channel Management: Let something else do the reacting. Welcome Anywhere offers automated links to Laterooms, Expedia and Booking.com, meaning you will never again have to manually update multiple websites with your availability and rates. Bookings are also automatically allocated a room without you having to lift a finger. Welcome Anywhere is also certified for TripAdvisor’s TripConnect platform, offering guests the ability to check live ability and rates and book direct when researching your property. Channel management is optional in Welcome Anywhere Core but included as standard in Welcome Anywhere Plus.
For further information call the sales team on 0330 100 10 90 or 01604 889800, or email sales@welcome-systems.uk, or visit www.welcome-anywhere.co.uk 58
EAT. DRINK. SLEEP January 2017
Let intelligentpos help your business thrive this New Year
C
hristmas has passed and now we’re kicking off 2017. December is traditionally a busy period and things tend to wind down in January so how can you keep your business’ festive momentum going? A little extra help is always welcome post-Christmas, and your intelligentpos EPOS system can be that extra hand you’re looking for. intelligentpos customers have this advantage. These are some of the features our customers can enjoy to ensure their businesses thrive this New Year. 1. Customise your products Half or full portion? Small or large glass of wine? Complementary salad? Giving your customers a range of options to make their visit more unforgettable. Our EPOS system has said ‘goodbye’ to stained notes and incomprehensible handwriting. Modifiers can be assigned very easily with just a few clicks on an iPad, either to no-charge items like cooking instructions (rare, medium or well done?) or charged products such as extra chips. 2. intelligentpos Reports You don’t need to wait until midnight to see your business’s performance. Our intelligentpos reports offer live accurate
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reports in real-time. This information is clearly displayed in different graphics you can visualise at a quick glance. 3. Split Bill Often customers, cash strapped after Christmas require separate bills and often it can create a big headache. However, this situation doesn’t need to happen anymore with our exclusive ‘Split Bill’ feature. Splitting bills with intelligentpos is error-free, quick, and very easy to do. There’s no need to stress about having to create new bills while voiding old ones. Creating separate ones is as easy as selecting specific items from a given table and saving them. 4. Table Ordering Forget about dashing to the kitchen,
your staff only need an iPad to take orders. Type the order on it and, voilà, the kitchen will receive it immediately. This ensures quicker service and shorter waiting times so that you can take in more customers over this busy period. 5. Vouchers & Gift Cards The New Year is a great time to entice customers out with Vouchers and Gift Cards. They present a great opportunity to attract new customers and spread the word of your great service. If your 2017 New Year’s Resolution is to improve the speed of your service or transactions then intelligentpos can help with that. EPOS systems are notoriously expensive but intelligentpos remains distinctly affordable from only £39 per month for a single iPad Terminal and £29 per month per device for additional terminals.
EAT. DRINK. SLEEP January 2017
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DOUBLING ITS LUXURY FOOTPRINT ACROSS EIGHT DISTINCT BRANDS Newly Formed Marriott International Luxury Brands Group Reinforces the Company s Commitment to an Unmatched Variety of Luxury Experiences in More Than 60 Countries From International Luxury Travel Market (ILTM) Cannes, Marriott International, Inc. (NASDAQ: MAR) today announced that the company continues to grow its leadership position in luxury, doubling its portfolio of luxury hotels through the recent merger with Starwood Hotels & Resorts. Providing global travelers an unrivaled selection of diversified, high-end experiences in 61 countries, the Marriott International Luxury Brands group now includes the iconic St. Regis, The Luxury Collection and W Hotels brands, in addition to the company s world-renowned hospitality hallmarks The Ritz-Carlton, Ritz-Carlton Reserve, Bulgari Hotels & Resorts, EDITION and JW Marriott. Looking ahead, Marriott International is scheduled to open nearly 30 luxury hotels in 2017 and has a total of 180 luxury hotels in its development pipeline, representing 20 new countries, from Iceland and Nepal to Cuba. Spanning the world from the most icon-
in luxury in 2017 with four scheduled debuts, including The Ritz-Carlton, Langkawi and The Ritz-Carlton, Astana, creating indelible marks for its guests as they discover the best of the locale. St. Regis, with 38 hotels today and 21 in the pipeline, continues to reinterpret the legacy of the original St. Regis hotel in New York for today s luxury traveler. The brand unveiled the spectacular St. Regis Maldives Vommuli Resort in early November and is slated to make debuts in five destinations in 2017, including Shanghai, Changsha and Cairo.
Brands Created for the Global Luxurian
Luxury Rebel W Hotels Opens 50th Hotel
Multi-national and cross-generational, mobile and jet-setting, Marriott International s luxury traveler is comfortable moving across the company s luxury brands portfolio for business and leisure. Edmundson continued: Our guests approach to luxury is decidedly less formal, entirely more personal, and defined more by their interests and mind-set than their geography and demographic. This global luxury tribe selects a hotel experience based on their trip purpose, heading to W South Beach for Art Basel Miami, The Ritz-Carlton, Abu Dhabi for Formula 1, The London EDITION for Fashion Week and The St. Regis New York for the United Nations General Assembly.
Known to turn the conventional hotel experience upside down wherever the iconic W sign lands, W Hotels continues to ride the wave with the recent opening of W Punta de Mita, the ultimate surfer escape. The brand sits alongside luxury, not confined by it, and celebrated the opening of W Las Vegas last week, which helped W Hotels hit the landmark 50th hotel milestone. W Goa is set to make its much-anticipated debut on December 12th and the brand has 33 hotels in the pipeline. 2017 will be a strong year for W Hotels with six anticipated openings, ranging from Tel Aviv and Panama City to Shanghai.
Traveling well beyond tried and true locations, to destinations from the Philippines to Peru, and all points in between, luxury travelers look to Marriott International for authentic experiences deeply rooted in the destination. They want to learn how to kitesurf at The St. Regis Mauritius, discover cherry blossom season at The Ritz-Carlton Kyoto, drink bellinis on the terrace at the iconic Gritti Palace during the Venice Biennale and go heli-skiing at W Verbier, said Edmundson. The Ritz-Carlton and St. Regis Further Define the Luxury Landscape in 2017 The Ritz-Carlton, the legendary hospitality brand with 92 hotels around the world, will continue to set the standard
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ic hot spots to the ultimate undiscovered gems, the unmatched breadth and depth of our luxury portfolio uniquely positions us to cater to the increased demand of the rapidly-expanding cadre of affluent travelers, said Tina Edmundson, Global Brand Officer, Marriott International. With luxury travel up nearly 50% over the past five years, we see a long runway for growth at the high-end and have a world-class, dedicated luxury structure in place to nurture and strengthen this coveted portfolio of eight diverse luxury brands.
January 2017
MARRIOTT INTERNATIONAL REDEFINES THE HIGH-END HOSPITALITY LANDSCAPE
EAT. DRINK. SLEEP January 2017
Coffee’s Journey is a long one,
why ruin it during its last few moments! Teas
Hessian Coffee are a family ran supplier of freshly roasted coffee’s, award winning teas, commercial equipment from traditional espresso machines to bulk brewers plus everything in-between for the hot beverage industry. Born from a passion for coffee and service excellence, Neil Clark & Niall McCrae understand what’s important in both growing a business and adding value.
Coffee Hessian Coffee have 4 core blends giving variety to taste and needs. Using 100% Arabica beans sourced ethically from origins including Sumatra, El Salvador, Kenya & Jamaica, roasted consistently to a blend profile and delivered the very next day. For those that are unable to grind their coffee on demand Hessian provide pre-ground coffee, packaged for freshness in various sizes to cater for both small and high volume requirements.
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Proud to be partnered with Novus Tea, Hessian offers award winning loose leaf tea from Earl Grey to Persian Pomegranate for afternoon tea, individual pyramids ranging from English breakfast to Green tea for in-room solutions. Not forgetting the popular catering packs for higher demand with over 20 varieties to choose from.
Training Appreciating the importance of the last few moments of the journey, Hessian Coffee are passionate about ensuring every cup served is exceptional. Hessian offer education to their customers from coffee and tea product knowledge, through to Barista training and also assisting with menu planning or a bespoke service tailored to each customers needs.
Equipment To ensure the best for the Hessian product range the company has partnered with market leaders in both domestic and commercial manufacturing bringing reliability, confidence and experience into the portfolio as well as the important aftercare support to back this up. Get in touch: sales@hessiancoffee.com Call: 01799 543809 twitter.com/hessiancoffee facebook.com/hessiancoffee
Beverages
EPOS
Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
Tevalis 01923 294446 www.tevalis.com
January 2017
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Directory
Lighting
Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills
Furniture
Flexfurn +44 (0)1242 524777 www.flexfurn.com
Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com
Tableware www.slateware.co.uk +44 (0)1248 600656
Training
Coffee + Coffee Machines
Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
Graphics
Catering
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
www.balmoraltextiles.co.uk
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
WRS +44 (0)1933 533880 www.wrssystems.co.uk
BALMORAL TEXTILES (028) 90617431
The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.
www.spiritlablondon.com
OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk
Interiors & Design
Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London
Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk
Jura +44 (0) 800 552 5527
www.jura-coffee-machines.co.uk
To advertise in the directory please contact Andy Bell on 01843 448443
CUBBINS 01434 604 181 www.cubbins.co.uk
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