Eat.Drink.Sleep - October 2019

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eat.drink.sleep October 2019

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Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager

Michael Amor 01843 591 523

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Jodie Little 01843 582 733

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Jeremy Tring

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EAT. DRINK. SLEEP October 2019

Industry News

Dirty Hotel Rooms Keep Guests Up At Night

P&G Professional survey reveals 78% of customers sleep better in an impeccably clean hotel surveyed revealing they would leave a bad online review themselves if their hotel stay was unclean. This can be damaging to hospitality businesses, as most (93%) read online reviews before booking.

84% would not return for a second visit if their accommodation was unclean

Nearly three quarters of hotel guests (72%) would post a bad review online about poor hygiene practices

Bad news for less than spotless establishments, as cleanliness is the most important factor for those checking reviews when researching hotels

New research into hotel guests’ experiences commissioned by P&G Professional (the away from-home division of Procter & Gamble), shows the importance of cleanliness to improve online ratings and customer loyalty. A study of 2,000 Brits who regularly stay in hotels has revealed that dirty bedsheets (71%) were the most likely hotel faux pas to make a guest walk out, followed by a disgusting bathroom (69%) or a smelly room (65%). Further findings show a resounding 97% are disturbed by evidence of previous guests in their room, with two thirds stating they feel their skin crawl at the thought of old drool marks on their pillow and 66% can’t handle the sight of a stranger’s hair lingering in the plughole of the hotel shower. In fact, lack of cleanliness keeps people awake at night, with over three quarters (78%) of Brits saying they sleep better


in an impeccably clean room. And savvy travellers won’t make the same mistake twice, with 84% of guests claiming they would not return for a second visit if the accommodation was unclean. While Brits may be horrified by an unclean room, many admit to less than favourable habits when staying away from home. Over a quarter (26%) admit to dribbling on hotel pillows, 25% leave hair in the shower, and a fifth (21%) drop food on the carpet. Shockingly, 5% admit to boiling food like eggs in the kettle and 4% have let children draw on hotel walls with crayons. Ensuring issues are rectified is vital to maintaining a spotless reputation when attracting new customers, with one third of those surveyed relying on recommendations from friends or family. Overcoming setbacks related to cleanliness will also be critical to providing a positive experience for guests with three quarters (72%) of Brits

For potential guests, cleanliness (78%) has been revealed as the most important factor when checking reviews, more than location (64%) or service (56%). Only one in eight would consider staying in an establishment which has received less-than stellar ratings for its hygiene, so issues like stained bed linen, hair in the sink and unsavoury smells could affect a hotel’s business. In fact, poor cleanliness can damage the bottom line according to the research. These negative experiences can impact hotels with immediate effect as 55% will want to talk to management if they come across a rude member of staff and three quarters (74%) of guests will even ask for a refund or discount because their room was not clean. Greg Elmore, UK & Ireland Country Sales Manager at P&G Professional, said “It is clear from this research that for hotels, the key to guest happiness is maintaining a high level of hygiene. An unclean experience can damage a hotel’s reputation, from negative reviews to the risk of losing repeat business. It is critical to ensure cleanliness is the starting point of a great guest experience. Elmore continued; “P&G Professional is committed to helping businesses capture the value of clean and achieve a spotless reputation. By providing innovative products and systems that are simple to use, P&G Professional can help streamline cleaning practices to get the job done right the first time.” So, what do guests want to see in order to fall in love with a hotel and return on a regular basis?

How Does Coffee Affect Your Guest Experience? So it comes as no surprise that there is a correlation between good coffee experience and guest satisfaction. A modern hotel guest expects decent-quality coffee to be available during their stay. The fact of the matter is; coffee – for many – is a universal need. Being able to cater to that need may be the outlining reason that makes your hotel stand out from all the rest. Coffee machines are often associated with being expensive investments. However, as the coffee culture has grown by a tremendous

October 2019

A survey conducted on 1000 UK hotel guests found that 30% said that they would not consider returning to a hotel which served poor tasting coffee. amount, coffee machine suppliers have provided solutions to make buying coffee machines more inexpensive. Nowadays, hotels can rent or lease coffee machines and pay a monthly fee to pay off the cost of the machine, with added benefits such as maintenance and training as part of the contract. Investing in coffee machines in each hotel room, or even solely in communal areas, not only provides other potential avenues for more revenue, but it can make guests appreciate the level of service your hotel provides.

Sustainable Eating The Trend To Watch, Food-Service Survey Shows War For Talent Main Concern For The Future A survey of food-service professionals reveals that sustainability concerns are changing the way the industry operates, with menus and kitchens reflecting more on the longevity of the industry and a desire to protect its future. The report commissioned by Nestlé Professional® Toque d’Or® reveals that 40% of food-service professionals see sustainable eating becoming mainstream as one of the biggest and most exciting opportunities for the industry in the future*. The trend is reflected behind the scenes, with eight in ten (85%) food-service professionals saying kitchens are already becoming more sustainable*, while encouragingly nearly three quarters (72%) of foodservice veterans believe there is good emphasis on sustainability when training new chefs*. Nestlé Professional® Toque d’Or’s® research

shows sustainability is central to the trends set to have the biggest impact on the future of food-service. In fact, over a third of respondents listed grow your own, and alternative food sources such as plant-based ingredients, as the trends that will shape the future of the industry*. A pressing concern for the future of the UK food-service industry, however, is the skills gap. Nearly a third (30%) of food-service professionals agree the war for talent is one of the biggest challenges facing the industry right now*. One solution could be to raise the profile of successful chefs, as the research from Nestlé Professional® Toque d’Or® confirms that some 41% of food-service professionals believe the industry needs to shine more of a light on positive role models to attract people into a long-term career*.


Industry News

The survey results are announced as Nestlé Professional® Toque d’Or® launches its Sustainable Futures campaign, to raise awareness around the future of the UK foodservice industry, covering menu and operational sustainability as well as protecting long-term careers in foodservice. Speaking about Sustainable Futures, Katya Simmons, Managing Director, Nestlé Professional® UK&I, said: “For us at Nestlé Professional, sustainability covers everything from food sourcing through to talent sourcing. It is an exciting time for food-service as sustainability initiatives are gathering pace. Our survey also shows foodservice veterans believe rewarding career opportunities, innovation and creativity are exciting prospects for young talent*, so it’s important the industry works together to celebrate its creativity and attract fresh talent.”



Industry News

What Are The Opportunities For Independent Hotel Groups In The Changing Hotel Market?

October 2019

The UK hotel industry has undergone significant changes in recent years, seeing a rapid growth in discount hotels on the back of a global economic turndown, and an increase in overseas investment in hotel portfolios due to the weaker pound. Equally, the shift from independent hotels to big-brand buy-outs has continued at pace. This international interest has led to some interesting acquisitions and change in management teams, the most recent of which being the sale of QHotels and the subsequent appointment of Redefine BDL to manage the portfolio for incoming investors. This changing landscape offers interesting opportunities for the independent groups that remain in the market. But how do we capitalise on the agility and individuality that independence brings to harness opportunities in 2018? Uniqueness in the independent market

Speed and agility to adapt

Without operating under the control of a global owner, independents can dare to be different, thrive in their uniqueness and embrace their quirks.

A clear advantage that independent hotel groups hold over their big brand rivals is our ability to be nimble and respond to the demands of the market swiftly and with flexibility.

Hallmark Hotels, owned and operated by British parent company, Topland, is in a relatively unique situation in today’s UK hotel market. Our regional brand of 27 hotels is still embryonic, which has given us plenty of scope to react to changes in market conditions and appeal to exactly what guests want from their stay or visit. Our journey started by defining our internal vision to be the home of great hospitality. The common thread running through the group is not design-based; it is focused on people – our guests and our teams – and experiences. We have worked hard to develop the Hallmark culture, allowing our hotels to stand tall as individuals by tailoring the guest experience and developing their own stamp on our offering. We are in a people business; our people are our success and we empower them to be distinct and personal, which has been reflected in our recent Team Engagement scores, and improved TripAdvisor rankings.


Every industry finds itself operating in an era of social media, where online reviews and candid photographs – the highs and lows of a customer’s experience – are immediately visible to the outside world. In the mid-market segment, we must ask ourselves how we are positioned to offer accommodation experiences that resonate with increasingly informed and empowered guests. We trust our dedicated team to respond quickly to this feedback, take more risks, and push the boundaries that would often be restricted by bigger brand guidelines that are often led from outside of the UK. Rooms make the money; F&B service defines the brand Bedroom sales are known to make the most profit but it’s the informal and relaxed food and beverage service that is offered that defines the brand. Focus should be shifted to reflect brand

values through food service and menu development, adaptable to leisure or business guests. Independent owneroperator hotels have much more control over development and menu innovation, allowing them to offer informal and localised food choices, giving them an edge over global brands who are often restricted by large purchasing agreements and direction. Warmth and human touch Guests not only want, but expect, a genuinely warm, personal approach alongside the guaranteed hygiene factors of value and quality. While other hotel groups are striving for formality and predictability, independent hotel chains can be the genuine, warm alternative where guests feel ‘right at home’. At Hallmark Hotels, our stand-out is our people: the sincere, warm and excellent people who provide a personalised touch. As large global hotel brands have rolled out their own versions of boutique offerings, they will also try to leverage uniqueness and flexibility, to the extent that they can as sub-segments of large brands. Even so, truly independent

Global Hospitality Training Programme Sees Students Take Over Washington Hotel

October 2019

Holiday Inn Washington has teamed up with a North East college as part of a global training initiative to give students an insight in to the hospitality and events sector.


Industry News

Over 40 students at Gateshead College took part in the InterContinental Hotel Group (IHG’s) national hotel takeover, in partnership with People 1st, which helps businesses maximise the potential of talent and apprenticeships. The week-long takeover, saw students from the college’s catering and travel and tourism courses take over the hotel in a variety of roles, to gain real world work experience, and complement their classroom-based training. Through the training programme, students gained an insight in to a variety of career areas, including management, admin, housekeeping, and working in the restaurant and kitchen. Shadowed by hotel team members, the college students were able to try their hand in a range of areas, including checking in hotel guests, serving food and beverages, and running room service and housekeeping. Working on a shift basis, students looked after conference delegates, and served up over 130 breakfasts and 75 meals each day. They also held an Oscars themed gala, to raise money for the Gateshead College Foundation and GreenFinger charity, which was attended by local

MP for Washington and Sunderland West, Sharon Hodgson. Every aspect of the gala was planned by the students, including the menu, rotas, décor and styling, and entertainment. The initiative is part of IHG® Academy. Through IHG Academy, IHG hotels (with brands including Holiday Inn, Crowne Plaza and Holiday Inn Express) collaborate with educational providers and community groups to help local people build their hospitality skills and improve their employability. Since 2013, more than 47,000 people have benefitted from the IHG Academy across 2,133 programmes in 79 countries. Paul Mandeir, general manager of Holiday Inn Washington said: “We are delighted to have participated in the hotel takeover. This is the 18th year the initiative has been running, and the first time Holiday Inn Washington has taken part. We hope that Gateshead College students have gained valuable, on the job training and experience through the takeover.” Amy Byrne, PA and HR at Holiday Inn Washington said “We are very excited to be running this programme and the excitement of the students at being phenomenal. The interest and professionalism of the students has

been fantastic, and we now have an excellent working relationship with the college.’ Judith Doyle, CBE and principal of Gateshead College said: “The partnership between the college and the Holiday Inn is a fantastic opportunity for our students to gain an insight into a variety of roles within the events and hospitality industries. “The college continually works with businesses to provide students with the best opportunities that will enhance their career prospects and allow them to get ahead and gain an employment edge.” Gateshead College student Emma Dixon said: “I have really enjoyed being a part of the takeover programme. I had great fun, but it was also extremely beneficial to gain experience in a realistic work environment. I’ve picked up new skills and knowledge that will prepare me for work in the industry and help my future career prospects.” Holiday Inn Washington is part of over 30 IHG hotels in the UK to participate in the hotel takeover, aimed at encouraging more people to take up a career in the hospitality and events sector.


EAT. DRINK. SLEEP October 2019

Why Water Treatment in your business is vital and how WaterCare can help you achieve it. Some people are of the opinion that ensuring you have the correct water treatment on your appliances is not important. They are sadly mistaken. Water is used in many ways in a Commercial Kitchen, Combination Ovens, Coffee Machines, Ice Machines and Water Boilers and although the water may look harmless, it contains elements such as Calcium and Magnesium which will produce scale on heating elements and Chlorides which, in high levels, may cause corrosion of equipment. Both scenarios can result in serious downtime of equipment and an inevitable loss of income to a business.

This is where WaterCare, with its knowledge and expertise, can be an invaluable partner. With a wide range of products manufactured in the UK, cover all water types together with commitment to the environment by regenerating and recycling not only our own but also third-party filters, WaterCare can save you time and money. Our Calcium Treatment Units (CTU’s) are designed for high usage ovens and Coffee machines while our IX cartridge filters, with its easy exchange cartridge or plastic reducing insert only replacement, offer different solutions to a range of water bourn problems. For complete protection we also offer Reverse Osmosis Systems. Not only does a WaterCare CTU or IX filter protect equipment from the harmful effects of scale, it also has a carbon element which removes Chlorine from the water thus enhancing the taste and quality of beverages.


For continued protection, WaterCare offer a free of charge monitoring service whereby we asses the water usage of individual equipment and put in place a regular exchange programme to take the worry away and give you peace of mind. By using a WaterCare water treatment system in your business, you can dramatically increase cost efficiency by prolonging the life of both large and small appliances. With the use of water filters, you can also decrease environmental impact and increase the quality and great taste of food and water your business serves. Find out about our full range of products at or call 01279 780250.

EAT. DRINK. SLEEP October 2019

Classic lodges launches new website to improve customer journey

Independent hotel group, Classic Lodges, has recently launched a new website that is designed to enhance the user experience, improve functionality, provide more information on each of the properties and their events, and ultimately lead to an increase in sales. The previous website was launched four years ago and performed well during that time, but the design no longer reflected the latest trends in functionality and design. The new design focuses on the images of each of the properties and puts them at the heart of each of the dedicated pages. In total 15 separate sites were created for the 10 owned hotels and five Partner Properties as well as two additional micro sites for the Classic Lodges cottages – White Swan Cottage and High Wood Lodge. Some 260 pages and 2,684 images and documents were created and added to the 17 sites. Despite the volume of data, the website is able to achieve download speeds of less than a second by being hosted across multiple servers in London and Dublin. Hotels can now update events themselves in real-time to give visitors a greater visibility of what’s happening in the properties and local area. A bespoke voucher site is currently being developed to simplify the buying process.

“The new website looks fantastic and initial feedback from visitors is extremely positive,” says Richard Smith, Director of Marketing and Partnerships. “Email traffic from our seasonal promotions seems to be generating a good number of visitors that are staying on the site for longer. It is going well so far.” Between June 3rd and August 3rd there were 643,000 page views compared to 321,500 during the same period in 2018. Page sessions were also up from 2.9 last year to 7.5 pages. Visitors to the site spent on average 2.50 minutes from 2.15 minutes, and the bounce rate has dropped from 43% to 0.27%. Rebecca Lambton, Commercial Director at iTCHYROBOT is pleased with the results: “The Classic Lodges hotels are all beautiful properties that are now better showcased within the new design with new imagery,” she says.

“One of the main drivers was to create a site that engages and entices visitors. We have achieved this by making better use of the fantastic imagery and ensuring the customer journey is as straight forward as possible.” Guisborough-based web design agency iTCHYROBOT worked with Classic Lodges to create the website. The e-commerce aspect of the website is soon to be launched so visitors can buy vouchers that can be redeemed by on the site immediately. The next stage of the project will look at incorporating video content. It is planned to shoot two-minute wedding videos for each of the 10 hotels and some drone footage of Grinkle Park to give users a better idea of the magnitude of the 300-acre grounds.


Four of Extentia Group’s specialist brands Styles&Wood, SpaceInvader, Ralph Capper and GDM, worked with the Market Halls team to deliver the 14,500sqft extension at Intu Lakeside over a 14-week period: • Project management and fit-out experts Styles&Wood built six kitchens, a coffee shop, a food truck pop-up stop, two bars and a canteen style seating area for 680 people.

October 2019



• Award-winning interior design consultants SpaceInvader, worked closely with Market Halls to deliver their creative vision. Taking an industrial approach, the space created not only communicates the values of the Market Hall brand, but also acts as a supporting backdrop to showcase and enhance the individual food traders. • Supporting SpaceInvader ’s design proposition, furniture supplier Ralph Capper provided all furniture elements to complement the design intent of the building structure, through clever finishes and high-quality materials. Using unorthodox and tailored manufacturing techniques, they delivered a mixture of bespoke, design-classic seating and tables.



A new streetfood dining experience at intu lakeside Built environment specialist Extentia Group has delivered a unique collaborative dining experience “The Hall”, as part of a £72million extension at Intu Lakeside. The Hall is the first outof-town offering from awardwinning operator Market Halls, who already run two successful venues in London.


Designed to evoke the theatre and energy of street food from across the globe, customers will be able to enjoy a variety of cuisines from local independent food and drinks operators from across Essex and the South East. This is the first concept of its kind in the region, creating a brand-new casual dining destination for Intu Lakeside’s 20 million annual visitors.

Extentia Group’s building services design consultants, GDM supported the design by taking a smart thinking and technical approach to MEP (mechanical, electrical and public health) service supporting the interior design concept. Extentia Group is also working with Market Halls on their soon to open flagship destination on Oxford Street in Central London, which when completed will become the largest food hall in the United Kingdom. Tony Lenehan, CEO, Extentia Group commented: “This project showcases Extentia Group’s expertise in coordinating and delivering an end-to-end, full suite of built environment services, from fit-out, M&E and interior design, right through to bespoke joinery, decoration and furniture. We’re delighted to have played a role in creating a new and vibrant social dining experience for one of the UK’s most popular leisure destinations. It has been a great opportunity to share our ambition in supporting independent retailers to create the best possible customer experience”. “This is an exciting new avenue for Market Halls, with The Hall providing a new and vibrant social dining option for the 20 million visitors to Intu Lakeside every year. We were delighted to partner with Extentia Group who helped realize our vision for the space.” commented Simon Anderson, CCO of Market Halls.

EAT. DRINK. SLEEP October 2019

Jangro launches Enviro Water Soluble Sachets Jangro has extended its Enviro range with innovative cleaning and sanitising products housed in ‘smarter packaging’ Jangro, the UK and Ireland’s largest network of independent janitorial suppliers, has extended its innovative and sustainable Enviro range with the launch of new water soluble sachets. Exclusive to Jangro, the Enviro Water Soluble Sachets are a range of cleaning and sanitising products which use innovative smarter packaging ‘sachets’, to avoid the use of traditional plastic bottles.

• There is a reduced risk to health and safety since operatives are not exposed to the concentrated product, and there is no splashing that is associated with liquids. • They provide controlled dosage. Each sachet contains the correct amount so there is no waste or overuse – saving money.

As well as being 100% bio-degradable, these revolutionary sachets offer many other benefits:

• There is less packaging, which results in lower transportation costs, lower emissions, and reduced need for storage space. For example, one Euro pallet contains 450 boxes of sachets (150 per box). That is 675,000 litres of product, which is comparable to 843 pallets containing traditional 5 litre bottle equivalent measures.

• They are easy to use. Simply drop the unopened sachet into the water and mix for a ready to use cleaner. They are effective with both hot and cold water.

Jo Gilliard, CEO of Jangro, comments, “We have a huge responsibility to make sustainable choices and minimise the use of plastic in our industry. Each tub of Jangro

Specially designed to minimise landfill burden, and reduce the use of plastic, they are 100% bio-degradable and phosphate free.

Enviro Water Soluble Sachets equates to 20 ready to use trigger bottles, or 150 x 10 litre buckets – that is saving huge volumes of plastic from ending up in landfill, or in our oceans and waterways. We are incredibly excited to launch the industry’s first 100% bio-degradable soluble sachets, helping to save the environment, and helping our customers save money.” Available for both buckets and refillable trigger bottles, the Enviro Soluble Sachet range includes a Multi-purpose Cleaner, Glass & Stainless Steel Cleaner, Kitchen Degreaser, Kitchen Sanitiser, Floor Cleaner, Washroom Cleaner, and Toilet Cleaner & Descaler. Jangro is a dynamic force in the cleaning supply industry and is the largest network of independent janitorial distributors in the UK and Ireland. For more information go to or call 01204 795 955.


EAT. DRINK. SLEEP October 2019

Aberdeen Treetops by Hilton reviews Sky Select According to research, 84% of hotel guests believe that the TV service in a hotel room should be as good as they have at home *. With range and quality of content equally important to guests and hoteliers keen to meet the evergrowing demand, Sky can help to play a big part in creating a home-from-home viewing experience. Sky Select is the simple way for hoteliers to deliver unmissable content in stunning HD to all the hotel rooms, all from one centralised system. It could help hoteliers benefit from more bookings, increased loyalty and top reviews, while their guests enjoy an unrivaled choice of the latest blockbusters, award-winning dramas and world class sport with up to 96 channels in stunning HD. Aberdeen Treetops by Hilton have upgraded to the Sky Select system and Gary Hume, Head of Property for Hilton’s management company: Seven Hospitality Management and Graeme McCaw, General Manager of the hotel give their verdict.


* Research Now – Hotel Guest Research April 2018

EAT. DRINK. SLEEP October 2019 Can you tell us a little bit about the hotel itself?

Why does Sky Select work for your hotel?

Aberdeen Treetops is a 4* hotel with 120 bedrooms. We also have our health and fitness club and pool onsite, as well as the largest conference and banqueting space in the North East of Scotland, catering for up to 800 guests.

Sky Select compared to the system we had before is far better for our customers. Thanks to Sky Select we can offer customers the full package of sports and entertainment.

What made you choose Sky Select? Sky Select looked to be a fantastic product to enhance guest experience in our hotel. We wanted to create a unique selling point for our guests and Sky Select has helped us to achieve this. How was the install process? The process was very seamless and straightforward for us. It was great to speak to the set-up team directly on the phone and by email - it was a very easy process. The Sky team were very professional, and understood what our brief was and what we wanted to do for the hotel. What are the benefits of Sky Select? Having Sky Select In our comms room definitely helps because the Sky Bright Box uses a lot less space than previous solutions and there is less clutter as a result. Previously, we had a floor to ceiling rack which was a lot more cumbersome.

With Sky Select in the bedrooms we can offer a home-fromhome experience. There are family channels available for children including the likes of Disney Junior, so children can enjoy their experience as much as the adults. I’d say the content offered by Sky appeals to all types of guest, including our international guests and corporate customers. Finally, since the install of Sky Select, our room service has improved, which in turn has increased our revenue. Can you describe the impact of having Sky Select in one sentence? I’d say in one sentence, Sky Select has helped our business. Our customers are a lot happier with the choice and quality of the content on offer and ultimately, we can command a higher room rate charge as a result. It’s been such a good success in the Aberdeen hotel that we’re looking to introduce it to our other six proprieties in the UK.

For more information about Sky Select please email 13

EAT. DRINK. SLEEP October 2019

Courthouse Soho

Location is key, but history provides a nice backdrop for this hotel. The courthouse is situated in an excellent location, steep in history the disused courthouse, now provides adequate sleeping quarters for visitors to London, your find abundance of landmarks and attractions in walking distance, making this hotel an


EAT. DRINK. SLEEP October 2019 excellent choice for those, wanting to see everything London has to offer on a tight timescale. Speaking of seeing the hotel offers a great roof top bar (toy rooftop bar) and swish cocktails, which overlooks the London sky line, complete with a private cinema and a quirky bar and restaurant that has retained many of the original court house features, including the prison cell amenities that mainly celebrities have used back in the day. If you like your hotel posh and enjoy the added extras… The hotel offers gym and swimming pool and spa facilities, after a long day exploring, enter the hotel and enjoy some downtime. The rooms (we had a suite) contain a sofa and a bed decorated in a contemporary modern plush design the corner soft provided a great relief after a long day.

The bathroom is of generous size and is marble décor, complete with showers and whirl baths (a highlight). The rooms contain all the usual requirements and the hotel staffs were only too happy to supply an iron and ironing board, after a quick call from the bathroom

phone. Breakfast is the usual buffet experience, allowing flexibility for travellers to eat and leave. In conclusion I would recommend this hotel to visitors wanting more than just a hotel, but an authentic experience, steeped in history and enviable location.


EAT. DRINK. SLEEP October 2019

By Luis De Souza, CEO of NFS Technology Group The principles of F&B success are the same whatever your hotel company model: great food and great service, provided when your potential guests need it.

But which hotel EPOS software should you choose? With a wide range on offer, it can seem hard to decide – but it shouldn’t be. EPOS is providing an incredible boost to restaurants all over the country – and hotels are eyeing up the software choices to achieve the same results. Some hotel PMS systems include a limited element of F&B management; others are still managing with paper diaries and order note pads. But dedicated hotel EPOS software is the powerful management solution that offers tight control over restaurant operations – and helps create an amazing customer experience that encourages repeat business.

Choose it well:

how to decide which hotel EPOS software is right for you Some of the finest dining in the UK now takes place in hotels, with star chefs making a huge impact – but even if your ambitions are not quite so high, food and beverage is a huge contributor to any hotel business. 16

5 reasons to choose Aloha by NFS for your hotel restaurant 1. Aloha by NFS is the proven enterpriselevel EPOS for multi-site operations 2. Great for multi-site management without duplicating head-office roles 3. Web reporting provides a real-time online view of your hotel restaurant operations wherever you are – always an issue for multi-site operations in particular 4. Aloha includes a powerful integrated stock management solution that reduces waste and helps keep costs down 5. Aloha enables you to build loyalty programmes and offer gift cards easily


And there’s a lot more. Aloha’s flexible API means it integrates seamlessly with your hotel PMS software, with perfect connections to leading systems including Opera and Guestline.

Food and beverage continues to contribute more and more to hotel growth, rising at 4.9% in 2017, and around 5% in 2018. But competition from the hard-pressed restaurant sector never ends. The hotels that benefit are definitely those who box clever by offering a stunning guest experience to go along with their great food.

Who uses Aloha? One example is the Grand Hotel in Brighton. It uses Aloha to manage its famed 2AA Rosette GB1 Restaurant, developed by Executive Chef Alan White and his passionate brigade, as well as its terrace, lounge and bar. Aloha’s everyday features promote the exquisite level of service offered across all of the Grand Hotel’s F&B outlets.

October 2019

Aloha also allows effortless charging of F&B to guests’ rooms, meaning no items are ever missed – guests find this useful and satisfying. It also integrates with your hotel revenue reporting platform for incredible accuracy and convenience.

For instance, serving staff at hotel restaurants using Aloha have handheld Pulse devices or tablets to relay orders direct to the kitchen from tableside. It means food prep can start immediately and human error is removed from the ordering equation.

Accurate orders = happy diners + reduced food waste. In addition, Aloha offers your staff automatic upwelling prompts as they take orders, helping to generate extra revenue on each order. Analysts PwC believe UK hotels in 2019 will see slower growth reflecting Brexit uncertainty, softer economic and demand trends, and the impact of high levels of new hotel room additions.

The revenue boost provided by F&B, holding up well in these troubled times, is a valuable one. Aloha hotel EPOS software, with its rapid ROI, is helping to provide hotels with that competitive edge to win diners, to control multi-site operations and costs, and to deliver an outstanding guest experience.

In today’s challenging market, it’s a choice that looks nothing short of intuitive.

* Find out more –


EAT. DRINK. SLEEP October 2019

Vodka Templar have created a range of 4 different vodkas

Vodka Templar is 1 liter of pure wonder! The Vodka Templar was born 14 months ago and has already obtained: • the 2017 gold medal in London • 2017 CWSA Hong Kong Gold Medal


• The 2018 CWSA Hong Kong Double Gold Medal • The London CWSA Women 2018 Gold Medal

EAT. DRINK. SLEEP October 2019 The white bottle turns blue in the ice with a thermochromic coating. In the mouth, this alcohol, yet very strong, is sweet and pleasant, and appreciated by people who do not like strong alcohol.

The peach vodka is packaged in a white thermo chromic bottle that turns pink in the ice. In the mouth, we get the same sweetness with a subtle aroma of peach, very refreshing.

The most balanced of the 4, remains the red bottle, single color. On the palate, its character is more pronounced and brings balance and power.

The black bottle remains the most powerful vodka in the mouth with a strong character. They are made with 100% wheat and with pure spring water extracted from the basement more than 700 deep and distilled 6 times, which testifies to the undeniable quality of our vodkas.


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EAT. DRINK. SLEEP October 2019

Independent Hotel Show Preview

Independent Hotel Show 2019 preview Now in its eighth year, the Independent Hotel Show, presented by James Hallam Insurance Brokers, returns to Olympia London on 15 and 16 October where it will deliver inspiration and insight to the luxury and boutique hotel community. The premier business event will bring together over 6,500 hotel owners, general managers and heads of department to explore a new realm of creative solutions to transform the hotel guest experience. A carefully curated collection of over 350 hotel suppliers, including high-end designers and technology innovators, will showcase new products and services which share the aim of helping hoteliers and their businesses flourish within today’s creative and compelling hotel industry.

The growth of consciousness The rise of sustainable luxury brings the necessity for hoteliers to take a whole new approach to the delivery of quality hospitality. With that in mind, consciousness is one of this year’s themes, as The Conscious Bedroom, powered by Criton, is set for creation. Combining luxury interior design and environmentally conscious solutions, The Conscious Bedroom, designed by London design studio Harris & Harris, will give forward-thinking hoteliers a view of how to balance guest experience with sustainable choices. An overarching ethos of wellbeing in hospitality has been carefully considered in each aspect of the installation. In addition, to provide insight into today’s consumers’ attitudes

to conscious travel, a report revealing the results of a detailed consumer survey will be available at the show. Sustainable F&B The conscious emphasis at this year’s Independent Hotel Show will extend into food and beverage with partners and exhibitors such as renewable energy supplier Good Energy, partner to the Social Business Space, on hand to show

how opting to supply hotel kitchens with renewable energy can help the business become more environmentally-friendly. Green Menu will be showcasing its range of recycled printable menu papers, menu covers and menu holders, while Ellis Wines, the show’s wine partner will demonstrate how to source wine sustainably. For more practical tips on how to improve your food and beverage offering, members of the hotel community are invited to join


EAT. DRINK. SLEEP October 2019

Independent Hotel Show Preview

Deliveroo’s Juan Diego for a discussion at the Innovation Stage, in partnership with eviivo and designed by House of Sloane. Titled The Main Ingredients: Digesting the latest trends in F&B, Diego will outline winning formulas for hotel restaurants to excel in an industry of tough competition, while exploring the top trends in food and drink for 2020. Aspiring connoisseurs won’t want to miss the interactive winetasting session, presented by James Hallam Insurance Brokers. Taking place in The Suite, an exclusive space hosted by Samsung and designed by Two’s Company Interior Design, you’ll be delving into the grape hierarchy of those that are currently hitting the spot to generate the most interest from your customers.

The design of sleep Guaranteed to trigger inspiring conversation, exhibitors will present products that balance luxury, individuality and environmental consciousness.

Harris & Harris, design partner for The Conscious Bedroom says: “A high-quality bed using only natural materials helps provide the best night sleep possible”. Bed supplier Naturalmat certainly mirrors this sentiment with its handcrafted 100% natural, organic mattresses on show with chemical-free components that are recyclable or fully biodegradable. Mühldorfer will also be demonstrating why its products are at the top of their game to remain the leading manufacturer of high-quality down and fibre bedding. The selection of raw materials washed in the lime-free, crystal-clear mountain spring water of the Bavarian Forest provides the basis for the uniquely soft and pure down of the Mühldorf wellness beds. The germ-free and dust-free selected down is filled into the beds with state-of-the-art filling plants ensuring antiallergenic and antibacterial products suitable to the most sensitive of hotel guests.

The latest in hotel bedroom design trends will amalgamate in products like Gillmore’s furniture collections, introducing showpiece canopy beds for hoteliers in the luxury hotel market. The collections bring to life hugely popular designs with a great depth of colour and lavish velvet, upholstered with a brass frame. Those looking for further interior design inspiration will be spoilt for choice. As design partner to the Innovation Stage, House of Sloane is planning to fulfil the brief of ‘modern eclecticism meets maximalist glamour’ by kitting the stage out with bold hues, luxurious velvets, a dash of animal print and eclectic accessories, while striking designs from


Opportunity comes knocking at this year’s show with a large amount of initiatives and offers being presented by suppliers to the hotel industry. The Headboard Workshop, for example, has been working behind the scenes to create a unique display of the exclusive Emperor Headboard. The bespoke headboard, to be unveiled at the show, will emanate an entirely original design of which only one is available and on offer for you to win. All guests visiting The Headboard Workshop’s stand will have the opportunity to register to win the piece as an exclusive feature for a hotel bedroom. Recognising the passion, commitment and dedication of hoteliers who propel the industry into the future, the Independent Hotel Show will host its own prestigious awards with three esteemed accolades announced at the show - the Independent Hotelier, the Hotel Innovation award and the GM of the Future, supported by the Master Innholders.

Networking is a fundamental part of the Independent Hotel Show, offering hoteliers a platform for connections to be made and strengthened within the show’s many social spaces. The Lobby, presented by bidroom and designed by Dome Deco, provides a relaxed space to pause and catch up with industry friends. Meanwhile, hoteliers are invited to engage in intimate, insightful campfire sessions in the Social Business Space, powered by Good Energy and designed by Julian Chichester. To register to attend the Independent Hotel Show 2019, visit

15 – 16 O C T O B E R 2 019 O LY M P I A L O N D O N

the show’s wallpaper partner Susi Bellamy will adorn the walls around the show. Enlightening discussions on pertinent topics, from wellness to design, are also set to be held over at the Hotel Vision Stage, in partnership with Quality in Tourism and designed by Graham and Green.



What’s on?

October 2019

Independent Hotel Show Preview

EAT. DRINK. SLEEP October 2019

Independent Hotel Show Preview




Owning and operating independent hotels has long been a tricky business, however the challenges are mounting daily and are turning what used to be a pleasant lifestyle for many into a highly complex and far from pleasurable experience. There are so many factors impacting on the business of operating ‘independents’ that it is hard to know where to start, but based on our experiences of working with dozens of such hotels across the UK, those we find tend to attract most attention are: • The stranglehold of the OTAs and complexities of distribution and marketing

Roddy Watt, CEO The Hotel Management Company.

• The impact of ‘disruptors’ such as AirBnb and more recently, OYO Rooms • Escalating costs pretty much across the board • People – or to be more precise, the lack of them…. Much has been written about OTAs and their impact and there is not the space here to address the topic other than to say you must manage your relationship and use of their platforms – do not let them manage you! They can be very useful at points in the cycle – but there is much you can do to minimise your reliance on them and thus claw back revenue otherwise lost to commission.


The ‘disruptors’ certainly have impacted. However, it is arguable that AirBnB is a bit of a red herring. Most research indicates that its direct impact on diluting hotel demand has been less than might be thought. However, one still must have one’s marketing ‘ducks’ lined up to compete effectively. And if you haven’t heard about OYO yet, look ‘em up! They are coming to a town near your shortly!! A portfolio of well over 100 hotels built in less than a year and a target of double this by the year end and a thousand by the end of next year – they will have an impact albeit it is hard to tell what it will be at this stage. Cost management is an on-going challenge. Your three key costs are invariably Food, Liquor and Payroll. Focus on these… It is staggering how many ‘independents’ complain about escalating costs but have little or nothing in place by way of systems and processes to control even the basics. Locking up the booze is a good start point! Food, too… and as for Payroll, increase the flexibility of your workforce in terms of working practices and skills, roster effectively, and make sure that your headcount mirrors demand across the year. For seasonal hotels in particular, your cost base must flex to match business levels.

To achieve this, you have to have a happy, motivated workforce. Today’s workforce is increasingly ‘Millennial’ and what they want from an employer is radically different to the Baby-Boomers amongst us. Therefore, employment brand, environment and culture must reflect Millennial ‘desires’ if you are to be able to recruit and hold onto the people you need. ‘Must Dos’ include; communicating with your team regularly, give them a voice and listen to them, train them (Millennials have a hunger for learning), reward them well (ahead of market rate), and treat them fairly at all times. Sadly, there is no magic wand to remove the complexities and stresses of operating ‘independents’ today, but there is much to be done to make your lot easier. The good news is that much of

October 2019

And then there is the dearth of talent; on-going and worsening. You simply have to hold onto the good people you have. A recent ‘independent’ client with a headcount of 120, experienced annual staff turnover of 65% - meaning a need to recruit and train 75 new people a year. This is crazy! 30% annual turnover is a maximum acceptable – 20% would be better.


Independent Hotel Show Preview

the key falls into the category of ‘getting the basics right’. Ultimately, to pinch a phrase from a colleague, ‘it is all about the people’. However, you and they both need well-formed structures, processes and procedures if between you, you are to consistently deliver the high-quality service and product demanded by today’s increasingly discerning market. Only in this way can you drive that bottom-line and maximise your hotel asset’s value. Our experts look forward to meeting you at stand K04.

OPTIMISE – OPERATE – OWN Our core purpose is to maximise hotel asset value through optimising performance either by implementing the highly structured and successful 12+1 Profit Improvement Plan, by directly managing under contract on behalf of owners, or by enabling leverage of development opportunities. The Hotel Management Company will also consider ownership opportunities where there is clear strategic rationale and purpose. 0203 657 0703


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Independent Hotel Show Preview

About Rate Wise Rate Wise is a leading revenue management company providing cloud based software solutions and yield management consultancy to over 75 hotels and serviced apartments across 9 countries. We have extensive experience working with all types of accommodation from small budget hotels to large five star resorts. We work with both branded and independent properties. Growing your revenue We can help you to implement proven rate management strategies resulting in increased sales and lower distribution costs. We can create a bespoke offering for your business from an automated RMS to a fully managed, hands on revenue management consultancy service. We will help you to select the optimum systems for your business from property management software to channel managers and third party interfaces.

Consultancy Our revenue consultants have a proven track record in increasing bedroom revenue for our clients. Our team will help you uncover the hidden revenue potential of your hotel, serviced apartments or hostel. Through best practice methodologies, strategic techniques and in-depth knowledge of online distribution, we will optimise the potential of every room sold leading to increased revenue and lower distribution costs. Our consultancy service focuses on many areas of your business including book direct strategies, OTA account management & a review of your market mix. Our software helps automate your process.

Yield Management Software Our Yield Management Software is a cloud based rate management system designed to make intuitive rate


suggestions using a finely tuned algorithm. This tool was built by a team of software developers and experienced hospitality professionals. Through cutting edge coding, intuitive algorithms and our in-depth knowledge of the industry, our Yield Management Software guarantees to optimise the potential of every room sold. Constantly reviewing data for 365 days ahead, our software alerts you to any unusual trends or significant rate changes in the market. It can be connected to a number of leading Property Management Systems and Channel Managers, allowing data to flow on an automated basis with little or no manual input required. We will assist you in building the relevant room types, setting up your rate rules, applying seasonality parameters and selecting your competitor set. We will ensure your system is finely tuned to respond accurately to the trends of your business and the market place around you.

Business Analytics Tool Our Business Analytics Tool equips you with the ability to make astute decisions, faster! It allows you to analyse your property’s pacing for future months in comparison to the same time last year and against budget. With an easy to view dashboard you can analyse data and quickly identify where action is required. You can also deep dive into your data for any chosen historical or future period. You can refine your pick-up by market segment for any date range over the course of a year. All the financial data you could ever need is at your finger tips.

Optimise your revenue and distribution strategy

Get in touch +353 1 708 8888

12 Lower Hatch Street, Dublin 2, Ireland

See us at the Independent Hotel Show stand Q27

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Independent Hotel Show Preview

Can connected hospitality software improve your operations? The best members of staff are efficient. They’re the ones you don’t notice, quietly working away ensuring everything gets done with minimal fuss. But it’s well documented that the industry is going through a skills shortage and it’s increasingly difficult to find good people like this. Instead, operators are turning to technology to fill skills gaps, using software to increase their efficiencies and keep standards high and costs low. By linking their various systems, venues can store room, table, and event preferences across their software, create smoother services, and improve the customer journey.

Get more bookings Your booking, EPOS, and PMS systems exist to help you make a profit. The main way they do this is by getting more customers through your doors. If you use a booking system like ResDiary, it can be linked to EPOS and PMS like Guestline, Tevalis, Bepos, and Opera. This allows you to encourage dinner or event bookings during the room reservation process, via embedded event and table booking widgets on confirmation emails. ResDiary also lets you take commission-free bookings from your site, social media, third parties like Google, and mail campaigns, all feeding into your live diary. You can even link outside parties like Facebook chatbot, Feebi, to your system to process reservations while you’re not around or when you’re busy in service. This all saves you time which you can spend on guests in your venue. As Lisa, Head of Reservations at The Red Door in Co Donegal, says: “My favourite thing is checking the diary and seeing lots of bookings there, spaced out perfectly to create a smooth service.”

Manage your reservations It’s great attracting people to your venue, but when you’re busy or understaffed, managing them can be difficult. That’s why powerful integrations are important. Rather than


staff managing hotel, event, and table bookings across multiple platforms, information is shared so everyone from reception to your head waiter knows Mr Smith is a VIP with a penchant for Merlot. Reservation systems also help control your tables’ flow, stopping a 7.30pm bottleneck and ensuring tables of two don’t end up in spaces meant for larger parties. Award-winning Glaswegian chef Jimmy Lee does this by using ResDiary; “The system knows exactly how many reservations I should be taking at any time and never lets me overbook. It’s very efficient, and lets me really control my business.”

Collate your data In the last few years, data has become increasingly important. As savvy operators realise that using data well can improve operations, collection

becomes vital. From the point of booking, ResDiary can collect vital information about diners. Details like birthdays, wine preferences, and even how much guests spend are all collated across your EPOS and booking systems. This allows venues to tailor marketing and services to ensure guests return, and to analyse industry trends to stay ahead of the competition. After all, according to Harvard Business School, increasing your customer retention and getting just 5% of diners to return ups your profits by at least 25%.

Would your operations benefit from improved efficiency and better service? Get in touch with ResDiary today and receive get 50% off your first 6 months with the code EatDrinkSleep

To find out more click here

Connected software. Improved operations. With the commission-free table booking and events system that does it all.

Sign up before November 2019 and get 50% off your first 6 months. Use code EatDrinkSleep. Visit us at Stand F23 020 7871 7491


Increased style, maximised occupancy. My waterproof bathroom panels offer high-end bathroom designs with lasting finishes – think marble, granite and wood - installed in a fraction of the time, resulting in lower maintenance costs and cleaning time.

Visit us at the Independent Hotel Show 2019 on stand N28

High-end luxury for your guests: Affordability and sustainability for your business Your guests demand stylish interiors and absolute comfort. But these days many travellers also like to know that you are going easy on the planet.

For boutique hotels, large hotel Find out more about Multipanel: Visit brands and everything in between, us on stand N28 at the Independent the reasons for choosing Multipanel Hotel Show 2019.

“The clean lines, modern look and style of Multipanel, make them a good choice for the hospitality sector. With them it’s a lot easier to ensure high standards of cleanliness — our house-keepers and chambermaids find them more practical to clean than conventional tiling.” —Trevor Vels, General Manager at the Copthorn Millennium, Salford



Gently discouraging the use of for bathroom and washrooms are too many bath towels and a purge compelling: on single use plastics might score points and save on your laundry • Minimum disruption, with no dust or mess during bills, but what else might you do to installation – you can expect delight your guests and bolster your walls to be complete and ready eco-friendly credentials? for your next guest within 24 Enter Multipanel’s beautiful hours, about one-third of the collections of completely waterproof time it would take to tile. bathroom wall panels. These combine high-end luxury décors • Multipanel can be fitted directly to almost any surface, with unrivalled eco-credentials. including existing tiles or Multipanel panels are manufactured straight onto studwork. in the UK using sustainable FSC certified materials. Our chain of • An absence of grout lines means the emergence of mould custody tracks every step in the is completely eradicated. supply chain, providing you with the confidence and assurance that you • House-keeping costs can be are purchasing a sustainably sourced reduced as panels take very little product, and one that is subject to time to clean, without the need to stringent quality control. resort to environmentally harmful cleaning products – a quick wipe There are 84 colours and textures down is all that’s required to to choose from, including those keep them in pristine condition. that convincingly replicate the look and feel of prohibitively expensive • Multipanel offers a completely materials and luxury surfaces such as watertight solution that is Calacatta marble; fossilised timber; or beautiful, tactile and durable. patinated Corten Steel. So, whatever your hotel style — be it rustic country • Guaranteed quality – Multipanel’s charm; dramatic opulence; or urban Linda Barker, Heritage and minimalism — Multipanel will help Classic panels come with you create it with walls tough enough a 15-year warranty. to retain their fabulous looks for years • Should you wish to change to come. them, our plywood panels Why choose Multipanel? are 100% recyclable.

October 2019

Independent Hotel Show Preview

Ten Mallorca chooses Securefast InDoor Smartlock Ten Mallorca is a bespoke luxury Boutique Hotel for adults in the heart of the island of Mallorca, in the Balearic Islands, Spain and is the latest installation by Smartlock Access Control by Securefast. Originally built in 1919 this beautiful traditional Mallorcan house has been restored into a luxury hotel and opened in early July 2019. The hotel hosts 3 premium suites, 2 luxury rooms, and 4 deluxe bedrooms each fitted with a Smartlock Mifare InDoor Virtual Network System, together with Smartlock hotel management software.

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Independent Hotel Show Preview

The Smartlock Indoor lock is used in a virtual network setup utilising the software with the ASL957 management system and reader. This allows staff to allocate guests wishing to stay in the newly renovated accommodation a Mifare card for access. These cards permit access for the duration of their stay and then automatically deactivate on the departure day. The intelligent design of the InDoor lock allowed the architect to choose the ironmongery of their own design which helps them to compliment the stunning modern décor of the development. The card reader is mounted in the door above the 72mm crs lockcase, eliminating the need for hardware on the door. Combining classical elegance with contemporary Mallorcan design with today’s technology to ensure guests enjoy the luxury and splendour of these magnificent rooms with hassle free checking-in and out whilst maintaining the security at the hotel. For more information on the Securefast InDoor Smartlock and other products in the Securefast range of safety, security and access control products please contact the sales team on 01704 502801. Location: Carrer Son Riera, 10 - 07510 Sineu, Mallorca, Islas Baleares, Spain Website:


YOUR HANDLES. YOUR CHOICE. The INDOOR hotel locking system from Securefast is designed to be hardware independent. The bulky hardware normally associated with a hotel lock is concealed discreetly within the door thickness above the lock case, leaving you free to choose whatever lever furniture suits your style.

Find out more at: or call: 01543 501600

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Independent Hotel Show Preview

Don’t miss PBX Hosting at the Independent Hotel Show 2019 Find PBX Hosting on Stand 23 at the Olympia London, 15th-16th October and discover their game-changing hotel phone systems. Are you looking for the perfect communications solution for your hotel? PBX Hosting offer a cutting-edge hotel phone system that is already being used by thousands of businesses across the sector. How can PBX Hosting transform your hotel communications? PBX Hosting provided offer the latest version of 3CX’s cloud-based PBX with a range of easy-to-use hotel specific features. Their hotel PBX is an extremely costeffective solution compared to traditional hospitality phone systems. As well as PMS integration for staff efficiency, the hotel PBX has customisation options for a seamless guest experience. Mark England of Farncombe Estate recommends their solution: “We needed a feature rich Hotel Phone System that would allow us to offer a full suite of guest services and full integration with our new PMS System. PBX Hosting’s expert knowledge of the platform along with a vast knowledge of networking made our decision easy, needless to say we are extremely happy with the results.”


What are the benefits of a cloudbased hotel phone system? More and more hotels are moving their phone systems to the cloud, and it isn’t hard to see why. A cloud PBX solution has obvious benefits for both hotel staff and guests. Experience more uptime with a cloud PBX Both guests and staff should have constant access to quick and easy communication, therefore hotel phone systems must always be fully operational. PBX Hosting understand this and provide a dedicated team to offer 24/7 technical support and maintenance. Cloud hotel phone systems are hassle free Unlike traditional PBX systems, cloud PBXs are easy to update, and don’t require unwieldly installation and maintenance. This saves time, money and resources. It is also easy to add extensions to a cloud PBX system, making it ideal for hotels who wish to expand to multiple premises.

Enjoy complete PMS integration Benefit from complete PMS integration and a host of advanced features, including: • Check in and check out functions • Setting guest extensions to ‘do not disturb’ • Blocking of external calls in unoccupied rooms • Schedule wake up calls • Bill calls directly to rooms • Set housekeeping status of each room via the phone Interested in updating your hotel PBX to a cloud-based system? Visit PBX Hosting at the Independent Hotel Show 2019 to find out how they can help you.

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Independent Hotel Show Preview

Technogym Offer your Guests a Bespoke Fitness & Wellness Journey Technogym are delighted to be showcasing their innovative Skillbike at this year’s Independent Hotel Show - as well as giving visitors a chance to step into a Virtual Reality experience. For over 35 years Technogym has been committed to promoting Wellness, a lifestyle based on regular physical exercise, a balanced diet and a positive mental attitude. The company’s offer is characterised by the Technogym Ecosystem, a unique ecosystem in the industry that includes a full range of smart equipment, the mywellness cloud platform alongside added value services such as Interior Design, consultancy and training, after-sales assistance and marketing support. Visit Technogym on Stand E14 where you’ll find the stateof-the-art Skillbike - the only stationary bike with a real gear shift that lets you experience the emotion and challenge of outdoor cycling in an indoor environment; with infinite digital routes to explore and precise, valuable feedback to improve power and efficiency. Skillbike also provides fantastic smartphone connectivity allowing you to integrate with STRAVA, GARMIN and ZWIFT, keeping you on track towards your goals Thanks to Technogym’s unique solutions tailor-made for hotel businesses, each year brings a growth of opportunities in creating a fitness and wellness space that enables hotels to transform their guests’ stay into a rewarding Wellness experience. Adding addtional value, Technogym continue to support hotels into creating an exclusive experience


for guests - generating an increase in the hotel attraction, retention and secondary revenues. From a style viewpoint, Italian design represents the key ingredient that has enabled Technogym to obtain several international prizes such as the Compasso d’Oro and the Red Dot Design Award, but most of all to be recognized as a reference brand in the design industry and luxury hotels. Technogym’s prestige and premium solutions are studied to be customised according to your structures and your clients expectations. From a motivating fitness facility and a Wellness Suite, to a relaxing lounge experience and the Wellness à La Carte service - your guests’ entire stay in the hotel can be spent in the name of wellness.



SKILLBIKE The first stationary cycle with a REAL GEAR SHIFT (Patent), SKILLBIKE™ challenges your riding skills in real hill climbs and famous races thanks to its MULTIDRIVE TECHNOLOGY™ (Patent). Improve your riding speed, power, stamina and agility with SKILLATHLETIC TRAINING: Integrated with Garmin, Strava and Zwift

Visit us at IHS Show Stand E14


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Independent Hotel Show Preview

The knowledge and experience gained from over 40 years in the yacht industry puts Timage in a unique position when it comes to the supply and specification of products for any hospitality project. The combination of great design, marine-grade hard wearing materials and, in many cases, multifunctional characteristics, give the range of products from Timage timeless appeal in the hospitality sector. Founded in the late 1970s, Timage has become a market leader in the UK’s yacht industry. Embracing its rich heritage which can be traced back to yachting royalty, such as the mahogany Italian lake boats from the likes of Riva, the company now looks to the future with an innovative and technologically advanced range of products. Often produced in small numbers, the products can be easily customised to suit each project and thus offer the opportunity to simply inject a different style or character into any development. Timage forms part of a broad network of experts and product designers and the company considers itself as an extension to any design team, helping to bring together an aesthetic and technical solution for any project. The Timage range of products are almost entirely made in Italy from a very select and handpicked group of suppliers. As a result, from many years of collaboration with these key manufacturers the range includes a very diverse selection of products covering a number of departments from lighting through to bathroom fittings, general hardware, furniture and fabrics. The lighting range continues to be one of the most important product groups for the firm. New LED technology has been welcomed with the addition of a number of beautifully crafted fittings aimed specifically at the hospitality sector. With various


colour temperature outputs, lens angles and an average colour rendering index of 95, the collection of fittings offers architects and designers a new place to go to source their lighting. The fittings are also compact, made from marine-grade materials such as brass and stainless steel and in most cases offer an IP65 waterproof rating. This makes the products ideal for hotel application as they are unlikely to be affected by environment or heavy usage. Timage will be exhibiting at this year’s Independent Hotel Show at London’s Olympia from the 15th to the 16th of October where they will have a large selection of products on display.



Celebrating 40 Years

Products inspired by a generation in the yacht industry

STAND J12 e: t: (+44)161 864 5632


Good sleep is our passion Here at The Fine Bedding Company, we are dedicated to ensuring the best night’s sleep for your guests. We’re trusted by hoteliers from all over the world to create reliable and beautifully crafted duvets, pillows, toppers and protectors for their guests. We are leading manufacturers in the filled bedding industry with over 100 years of sleep expertise. We operate at an international level, we lead the way, on innovation and sustainable practices, because good sleep is our passion.

100 years expertise

Ethical sourcing

5 star hotel supplier

Advanced fibre technology

Eco factory status

EAT. DRINK. SLEEP October 2019

Independent Hotel Show Preview

Michael De Jongh, Avvio CCO

Since the inception of the internet, the global travel industry has completely changed. Where the high street travel agent used to be the main booking method for consumers, the proliferation of high-speed WiFi and the widespread use of mobile devices across the world has put the consumer in control of their own travel destinies. From car hire to flights, from hotels to “experiences”, it’s all bookable online.

We now have the freedom to do the background research ourselves and can even check reviews from like-minded folks with firsthand knowledge. We are in control, finally! However, in keeping up with the evolving nature of the marketplace and its consumers, the initial technological overhaul of the hospitality industry resulted in hotels losing the more personalised human element of the hotel booking experience. Amazon, Spotify, Netflix: what’s at the core of their offering? It’s user experience (UX), the magic of AI and machine learning from millions of customer interactions to curate personalised recommendations. Online travel agents (OTAs) do this to a certain extent for hotels, but present hotel brands with a hurdle in doing so. They offer accommodation recommendations believed to meet user expectations but don’t provide an insight into the hotel’s brand with the hotel itself becoming part of a commoditised list of inventory. 42

In their digital persona, hotels must provide the same level of ‘personal service’ that is delivered face-to-face by well-trained staff in order to be in with a chance of competing for direct bookings. Avvio works with hotels and accommodation providers – from boutique independents to luxury global accommodation brands – to enable them to engage effectively and intuitively with every guest, creating personalised booking experiences through custom web design and tailored digital strategies built around Allora, the pioneering AI-powered booking platform. We are leading the industry, delivering an unrivalled, first-class online experience that drives direct bookings for hotels. Michael will be speaking at the Independent Hotel Show in London in the panel discussion ‘Online sales practices and consumer law – the good, the bad and the ugly’ on the Hotel Vision Stage at 3:00pm on Wednesday 16th October.

Learn more about Avvio at

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Independent Hotel Show Preview

Hotel solutions for accessible bathrooms Higher occupancy of accessible rooms thanks to sanitary solutions from HEWI The multi award winning range of compliant, designed accessibility solutions from HEWI have been transforming the look and feel of accessible Hotel bathrooms around the world for years, resulting in fewer guest complaints, increases in RevPAR/ Occupancy Rates, all with a stylish and inclusive approach. 44

Reduction to the essentials is the design principle that corresponds to all HEWI systems. The highquality accessories for the washbasin, shower and WC areas in fit perfectly into every bathroom. The complimenting ranges of accessible solutions and accessories help create tailored spaces in which all guests can feel at home.

System 900 Contemporary hotel concepts impress with good design, create an unmistakable ambience and respond to the individual needs of guests. System 900 offers a harmonious overall concept for the high-quality hotel bathroom - from accessories and comfort elements to barrier-free furnishings. With System 900 in a matt look, HEWI provides a new, exciting source of

With HEWI, the bathrooms can be flexibly adapted to the needs of the guests. If a guest needs support, the mobile shower seats and folding support rails from System 900 can be quickly and easily integrated into the respective room. The proven fastening technology requires no tools. If they are not required, a discreet cover cap conceals the permanently installed mounting plate. The occupancy rate can be increased by giving barrier-free rooms to all guests without them even noticing. The HEWI bathroom range is further enhanced by an award winning collection of washbasins, many with integrated support rails providing that vital additional support whether using the washbasin whilst sitting or standing.

The S900 range continues with the HEWI legacy of quality and aspirational design across the entire portfolio. As you would expect, the HEWI ranges comply with UK’s Doc M, & British Standards offering Hoteliers the opportunity to provide compliant, beautiful accessible bathrooms that match the brand and style of the Hotel HEWI have been specialising in this demanding sector for generations, so know the products must be robust, durable and easy to maintain. They spend considerable time on material selection, market research and product testing to ensure that improved designs are up to the task of the tough demands required This worldwide experience has enabled HEWI to become experts in accessible design offering uncompromising, integrated, well thought through solutions, all with the guest in mind. Please get in touch with the specialists to discuss your accessibility requirements:, 01634 258200



inspiration. System 900 is available with a stainless steel or chrome surface as well as with a deep matt surface in white, grey shades or black.

October 2019

Independent Hotel Show Preview


VISIT G&G AT STAND J01 Returning for a second year, our successful trade team will be on hand to help you with any projects you might have on the horizon. We look forward to sharing our latest collections of inspiring and eclectic handcrafted furniture, bespoke upholstery, versatile lighting and home accessories with you. Come and visit us at stand J01.

... THE INDEPENDENT HOTEL SHOW We’re thrilled to be a 2019 Independent Hotel Show partner and look forward to unveiling our designs for the Hotel Vision Stage with you.

W W W. G R A H A M A N D G R E E N . C O . U K


For-Sight Guest Engagement


the Hotel Marketing & CRM Solution

For-Sight Guest at the Engagement the Hotel Marketing & CRM Solution at the

Your hotel guests are bombarded with digital content every day. With For-Sight Guest Engagement you can stand apart from your competition, delivering the right content via the right channel at the right time. Your hotel guests are bombarded with digital content every day. With For-Sight Guest Engagement you can stand apart from your competition, delivering the right content via the right channel at the right time.

Join us on stand Join us on stand

N40 N40

Make decisions based on your data Make decisions based on your data Make decisions based on your data

Deliver an enhanced guest experience Deliver an enhanced guest experience Deliver an enhanced guest experience

Increase Revenue & Upsell opportunities Increase Revenue & Upsell Increase opportunities Revenue & Upsell opportunities

Targeted marketing to increase direct bookings Targeted marketing to increase direct Targeted marketing bookings to increase direct bookings

Unlock hotel success Unlock hotel success Unlock hotel success

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Experience Planday To see how Planday can help you and your business save time and money, visit us at these trade shows: Hotel 360 Expo

The Restaurant Show

Independent Hotel Show

Restaurant & Bar Tech Live

18 - 19th September, Stand 310 15 - 16th October, Stand N41

30th Sept - 2nd Oct, Stand GH01 19 - 20th November, Stand D190

EAT. DRINK. SLEEP October 2019

Independent Hotel Show Preview

Following our success at the Independent Hotel Show 2018 Show, we were asked to be the Design Partner for an unprecedented second year designing The Suite for the event’s VIP guests. We are approaching The Suite in a totally different way. A working space for the show as well as a showcase for what we, as a company can do in public spaces as well as private rooms. Elegance is still the byword as it was with the ‘The Hotel Room of the Future’, but this year the focus is not on technology. It is more about comfort and ambiance with a hint of technology. The overall area will be zoned; from a striking entrance where comfortable seating allows guests to recline and chat informally, to a space for meetings divided by a bespoke Corian sculpted panel. Around the room café tables and lower seating combine to create smaller groups of 2 and 4. There will also be a more intimate area with banquette seating for a quiet drink or more private meeting. The style will be a classic contemporary Art Deco, very popular in Hotels as well as private residences. Timeless and elegant, the space also reflects the trend for a more eclectic style to make the user feel comfortable and individual.

There will also be an element bringing the outside- in trend with planting and choice of décor around the area. The use of acoustic walling in the café area will enable discussion to take place without the very modern problem of problem acoustics. Sustainability is key. There will be stunning pieces from Nature Squared, who pride themselves on being sustainable manufacturers. This world renowned company are supplying tables for all of the zones made from feathers and transformed into unique tops never before seen. We are utilising bold colours, moving away from the trend for muted tones. Corian will again support us with a laser cut room divider, bar and desk tops. Corian is fully sustainable, carrying on from the theme and ethos. We have a marvellous line up of collaborators for the suite including but not limited to; Axminster, Havwoods FSC flooring, Panaz, Northern Lights, Cole and Son, Edinburgh weavers, Versa and Smart Coverings.

Come and talk to us at stand S03… And find out more!! Two’s Company Interior Design Ltd, 116 Pall Mall, London SW1Y 5ED. 0207 101 0681



Two’s Company Interior Design

116 Pall Mall, London SW1Y 5ED

When Luxury Matters...

0207 101 0681

c bieblue



Imagine a Hotel Room... Imagine you enter a hotel room after a long day of meetings or perhaps a family outing, touring Paris with three kids, grandma and your spouse. Your Apple Watch says you walked twenty thousand steps, you are exhausted and all you want to do is lie down on the bed, plug in your cell, catch up with the news or post the pictures from your day of touring. This scenario plays out at thousands of hotels around the world everyday. You need power - power to charge your phone, and all of your family member’s phones. Where do you plug in all of these devices? Hopefully, your hotel accommodations have considered the guest’s overwhelming need to charge up. Hotel stakeholders - property owners, brands and management companies have begun to realize the importance of accessible power for everyone. Along with internet access, convenient charging is THE primary concern of hotel guests. They expect rooms to be fully provisioned with accessible outlets at the nightstand to easily charge their devices.

Now... Imagine you enter a hotel room and there are a few wall sockets, but because you are traveling internationally, your device is incompatible with the available outlets and even worse, you have forgotten your adapter. You may call the front desk only to be frustrated because they don’t have any extra adapters.

CubieBlue® incorporates Bluetooth® speakers and allows guests to stream their personal music, delivering a pleasing and crisp audio experience. Featuring simple one touch pairing and personal control via guest’s own mobile device, CubieBlue® delivers a truly enhanced guest room listening experience.

Hotels guests travel to and from different parts of the globe. Some guest’s devices require either a UK (Type G) or EU (Schuko) socket. To solve this problem, Brandstand developed the innovative CubieBlueXB, based on the popular CubieBlue® Bluetooth® Alarm Clock. CubieBlueXB offers one of each type of socket - one UK and one EU. This clever solution satisfies guest’s power needs because odds are, European travelers will have one or the other plug type.

In order for hotels to ensure the best customer experience in terms of guest facing power and charging, Brandstand offers a line of alarm clocks for the UK, European and Middle East hospitality markets with a variety of power options including: surge protected, tamper resistant 220V, EU or UK outlets, USB-A ports and Qi wireless charging. Each product makes it easy to charge up multiple devices and offers additional power and charging at the nightstand

The success of CubieBlue is based on a clear user interface and an alarm clock that does not feel like an afterthought. The unique one knob design of CubieBlue®’s alarm clock is well thought out, simple to use and a device that hotel guest’s will actually use! Guests no longer ask the question: “How do I set the alarm?” Nor do they worry that the alarm will not wake them on time.

About Brandstand: Brandstand offers innovatively designed, user-friendly power and connectivity products for the hospitality industry. 972.388.1450



CubieBlue with UK & EU sockets.

GOODBYE power adapters!

Independent Hotel Show Stand Q39 Come by to see our complete line of power and charging products designed for hotels.

00% (1930mm x 2380mm) at 100DPI

11 072 37

global check ins Enterprise Property Management Built in Channel Manager Internet Booking Engine Owner Accounting Mobile Access Guest & Staff Portals Guest Marketing

Over 6,000 apartments, hotels and holiday parks, across 43 countries, trust RMS with their property management.

Stand: 027


Stand: F23

Stand: N28

Stand: E03

Stand: A23

Stand: E14

Stand: K08

Stand: J12

Stand: J08

Stand: N15

Stand: J01

Stand: N40

Stand: N41

Stand: S03

Stand: Q39

Stand: A18


Stand: K04

15 – 16 O C T O B E R 2 019

October 2019

Independent Hotel Show Preview



Farm Frites launches Finest Super Fine Fries for autumn menus

October 2019

Farm Frites has launched its thinnest fries yet giving food operators even more choice for the final months of al fresco dining and autumn menus. At only 5mm thick, the Finest Super Fine Fries are made from high-quality potatoes, taste delicious and have a crunchy, crispy texture.

With the street food trend still booming, operators can serve for so many dishes allowing operators to store a ready supply of frequently used stock. Perfect for consumers Finest Super Fine Fries loaded with a topping, alongside who want thinner fries but with a big crunch.” a burger or other barbecued meat, as part of a sharing platter, or simply with a range of tasty sauces or dips. The Super Fine Fries are pre-cooked in 100% sunflower oil and join the Finest range that already includes Nic Townsend, trade marketer, Farm Frites UK & 7mm, 10mm, Steakhouse and Round Cut. Ireland said, “Finest Super Fine Fries gives operators more options when designing menus where a skinny fry For further information contact Farm Frites is the perfect partner. These thinly cut fries provide more on 01452 415845, visit or plate coverage per serving, resulting in more portions per email bag, and a greater use of profit and resource. They work


EAT. DRINK. SLEEP October 2019

Glamping and Wellness: A Business Owner’s Guide The benefits of glamping for your mental and physical wellbeing are being talked about more and more – all that fresh air, communing around a campfire and sleeping out under the stars have been proven to reduce blood pressure, boost creativity and dramatically improve the quality of your sleep. But what about the benefits to the glamping site owner? How and why should you maximise upon this outdoor wellness revolution? Sheena Corry, owner and co-rounder of The Forge will be speaking at The Glamping Show this September and here she shares some of her insight on the greener side of your outdoor tourism business …

An opportunity to partner with other local businesses Depending on your demographic and how you encourage your guests to relax and reconnect, you may decide to go down the retreat route for your business. With this comes lots of opportunities to bring in other like-minded businesses and people to help you craft a unique wellness experience. For example, local food suppliers may be happy to not only provide lots of lovely, organic produce, but they may also be keen to run a workshop to show people how to get the most of their amazing food. Local craftspeople may be interested in running spoon carving or pottery master classes which give your guests the rare opportunity to work with their hands, in itself a form of mindfulness, and also take home a handcrafted memento of their trip.


As well as creating a more enriched experience for your guests which they will treasure and remember (and tell all their friends about) it’s also a great opportunity to nurture local networks and who knows when and how the favours may be reciprocated?!

Reduce the impact on your site – and the planet Incorporating wellness into a glamping stay is also a great opportunity to help educate your guests about the impact that they are having on the environment. Without needing to preach the climate change message at everyone who walks through your gate, you can very gently help people to live more in sync with nature during their stay, with the hope that they will take what they have learned back with them afterwards. Providing some activities such as mindfulness, bushcraft or camp cooking also encourages people to use what they have around them to be entertained during their stay, rather than having to resort to bringing in lots of plastic toys and single-use games. It also reduces the amount of ready meals and plasticwrapped junk food that people consume, which in turn helps them to feel healthier and more balanced. Even if you are not a fully off-grid site, there are lots or little things that you can do which promote wellness while also reducing the environmental impact. For example using solar fairy lights to help people unwind, supplying real glass water

glasses to encourage ample hydration and providing reusable walking maps to inspire your guests to get out for a walk. And given the next generation’s passion and commitment to saving the planet, incorporating these themes into your marketing and business strategy will help to future proof your business too! And finally… Incorporating elements of wellness into your glamping business needn’t be a daunting prospect. It doesn’t always involve complicated programs of events or installing a field full of hot tubs.

In some respects, the simpler the better. Using what you have around you and weaving this into something that people don’t experience every day can be enough for people to reap physical and mental health benefits. Remember that although for you being outside and seeing the views and your tents may now be run of the mill, for every new guest that walks through your gate it is moment of excitement and discovery and it doesn’t take much to turn ‘just another glamping holiday’ into a truly life-changing experience! Sheena Corry is the owner and co-founder of The Forge, a glamping and bushcraft business based in North Wales. As well as the usual luxury camping facilities, The Forge encourages guests to engage in a wide range of bushcraft activities, ranging from lighting their own campfires to wild food foraging and star gazing, all with the aim of helping guests step off from the modern world and find a deeper level of relaxation and wellbeing. Sheena will be leading a seminar on The Wellness Revolution: Glamping, mental health and disconnection at The Glamping Show on Saturday 21st September. The Glamping Show runs from 19th – 21st September at NAEC Stoneleigh and tickets are free, book yours at

Get your event furniture hire all wrapped up with Europa this A/W19! Fabulously fashionable and stylish kit delivered where you need it, when you need it. #HireHappy Call us today on 03454 303015 or visit us online at

hire happy @Europa_Int #HireHappy

EAT. DRINK. SLEEP October 2019

Caffè Culture Show Preview

Caffè Culture • 28-29 October • The Business Design Centre, London

Register for your free trade visitor badge at Caffè Culture is an award-winning and information-led trade event, specifically aimed at the UK’s coffee and café bar market. Offering an impressive array of interactive features and an extensive talks programme delivered by a host of internationally renowned experts, and 150 of the UK’s leading brands, the show has been designed to inspire and stimulate visitors from all sectors of the industry. The event takes place at London’s iconic Business Design Centre on 28 – 29 October. This year’s event will see the launch of two major new features at the show. Loring Smart Roast and Victoria Arduino have partnered with Caffe Culture to create two original and unique visitor attractions. Sponsored by Loring Smart Roast, ‘The Roaster’s Forum’ focuses on the science of roasting and is an


educational and interactive program catering for those already involved in the coffee roasting industry to those thinking about it. Through a series of talks and live demonstrations, visitors will gain an invaluable insight from farmers and producers from leading specialty regions right through to Europe’s leading coffee roasters, who will all be sharing their expertise. Other leading industry manufacturers taking part in The Roaster’s Forum include • Mahlkönig • Ditting, • Anfim • La Spaziale • Hey Café • Fetco * PuqPress Brought to you by VA Machinery, ‘The Victoria Arduino Experience’ will be a multi-sensory set of challenges designed to test the taste buds of inquisitive novices right through to refined coffee connoisseurs. Hosted by a selection of the UK’s finest roasters, The Victoria Arduino Experience will focus on the key variables in areas such as water, technology, extraction and origin and will give successful participants the chance to win some fantastic prizes.

Returning.... This year’s Caffè Culture will once again provide a highly engaging and informative Talks Programme, which will be hosted by some of the world’s leading coffee experts. The multi-streamed programme will include: Coffee Studies (2019) - curated by Nick Mabey and Maxwell Colonna Dashwood, the 2nd edition of the highly esteemed Coffee Studies programme will be bringing together a distinguished and eclectic mix of coffee experts who will be sharing their personal stories and opinions in a ‘Ted’ style format. Caffe Business and Caffe Start Up with an equally impressive line-up, both programmes will focus on the critical steps needed to launch, build and expand businesses at different stages of their respective journeys within an increasingly competitive market. Don’t miss out on the opportunity of being a part of the UK’s premier trade show for the café and coffee bar market. For a full exhibitor list and more information visit

The UK’s leading trade event for the café and coffee bar market

Register today for your free visitor badge

28–29 October 2019 Business Design Centre, London

Caravan Coffee Roasters

October 2019


Caffè Culture Show Preview

With a new roastery in Islington, North London, and vastly experienced team of coffee experts, Caravan Coffee Roasters are challenging the standards of the UK speciality coffee scene. The team source, grade and select only the best beans they can from origin, roasting them to specific and consistent profiles using an ecofriendly Loring smart roaster and Cropster roasting technology that allows them to carefully monitor the roast curve, track development and temperature in real-time. By controlling these factors, the roasters can achieve varied flavours and bring out the best characteristics of every coffee, with the QC team then working relentlessly to ensure that every coffee is accompanied with its own brewing recipe to deliver the best results in the cup for the customer. As part of its unique direct sourcing process, green coffee beans are selected from farms and speciality estates all around the world including Colombia, Peru and Rwanda among others, where the focus is on quality and sustainable practices. These beans are then either showcased as single origin coffees, or used as part of Caravan’s popular blends such as The Daily blend and Market Blend. As well as coffee roasting, Caravan has a collection of five restaurants across London, offering an all-day dining experience, with dishes made for sharing and based on the team’s extensive travels round the world. You can currently find them at Exmouth Market, Bankside, Kings Cross, City and Fitzrovia, with the newest restaurant Vardo, now open in Duke of York Square, West London. At Caffe Culture, Caravan Coffee Roasters will be offering visitors the opportunity to enjoy their flagship espresso blends The Daily and Market Blend, as well as the most recently released single origin espresso and filter coffee, and the Caravan sales team will be on-hand to provide the chance to find out more about the barista training, account management, machinery solutions and servicing support they offer, and how to become a partner and join the Caravan community.


Established in 2010 by Chris Ammermann, Laura Harper-Hinton and Miles Kirby, Caravan Coffee Roasters aim to provide customers with high quality specialty coffee they source directly from environmentally and socially sustainable farms, focused on developing long-term relationships with the producers and everyone else involved in the wider coffee community they are a part of, from origin through to the end customer.


Who are My Little World?

October 2019

Caffè Culture Show Preview

Established in 2017 by two school friends, My Little World was created to get children off their gadgets and screens and help them use their imagination to be creative. Richard Walkling with years in marketing and sales, founded the company with Tim Frost who has spent his working life animating some of the UK’s biggest children’s titles including Peppa Pig, Hey Duggee and Moshi Monsters.

Welcome to My Little World Born in a coffee shop, the seed was sewn to create something that would keep kids occupied while mum and dad enjoyed a coffee. Tim and Richard sat and watched how so many parents were rushed by their children and didn’t have time to relax and enjoy their coffee and snacks. They also noted that child free customers often bought additional drinks or food as they stayed longer.

hospitality industry; Coffee Shops, Cafés and holiday parks are three of our biggest users.

Launching My Little Café, a generic set designed for coffee shops and any hospitality establishment to add to their till point, we see a great opportunity to add a £4 sale to every family’s food and drink order; the best bit is that it increases revenue and profit as they won’t buy it instead of a drink and cake – they buy it on top, and it’s a small price to pay to keep the kids quiet.

IS IT ECO FRIENDLY? All of the packaging and cards are made from responsibly sourced FSC or recycled sources, and only the little stands are made from plastic, but these are reusable over and over again. is double sided and has different emotions

drawnHAVE on eachYOUR side to double fun. CAN YOU OWNthe DESIGN? Hidden gems in every picture are designed

inspire a child’sand imagination. For lowtoset up costs, low minimum orders, we can print the sleeve with a customer’s own There are not phone many products you canfor a branding, website, numberthat etc, and add to a coff ee shop, restaurant, hotel WHAT DO YOU SELL? modest cost on larger orders, we can include your or leisuremascot outlet without having to take own company or logos throughout the something else off the ‘menu’ . My Café There are 9 standard sets, including set, name the characters, and includeLittle your own is one of those products. two My Little Scotland sets. The Aimed at 4-9 year olds, the My Little messages, coupons, menu cards or other publicity range is available in stores across turnarounds, and the ability to Café set includes café scenes, tables, material. IS ITFast ECO FRIENDLY? the country. Covering such topics create seasonal, event based or location-based and AT 18COFFEE characters WHO ARE MY LITTLE Services, WORLD? Fairy Village, chairs, All of the packaging and cards are made WHYmenu ARE YOUboard EXHIBITING CULTURE? sets make as Emergency this an amazing marketing tool for any to colour and play with to bring the Established in 2017 by two school friends, from responsibly sourced FSC or recycled Feedback on where the product is used Space, Airports and Christmas, every business. to life. Every character is double My Little World was created to get children set and sources, and only the little stands are made enjoyed most led us to the hospitality set is individual and offers hours of off their gadgets and screens and help them sided and Coff haseedifferent emotions from plastic, but these are reusable over industry; Shops, Cafés and holiday colouring and play.toThere are 12Richard A5 HAVE use their imagination be creative. overYOU again. SUPPLIED? drawn double the WHO and parkson areeach three side of ourto biggest users. cards to colour with 12 coloured Walkling, with years in the marketing and sales, fun.Launching Little Hidden My gems in Café, everya generic pictureset pencils included, plus little to We have range to garden founded the company with Timstands Frost, who CANsupplied YOU HAVE our YOURstandard OWN DESIGN? for coff shops and any hospitality are designed designed to ee inspire a child’s holdspent the buildings toylow shops, post offices andminimum the majority of has his workingand life scenery. animating some imagination. set up costs, and low establishment to add to their till point, wecentres,For Visitor Information Centres in Scotland. of the UK’s biggest children’s titles including orders, we can print the sleeve with aTwo own see a great opportunity to add a £4 sale to WHYPig, ARE EXHIBITING AT There arefamily’s not many you branded versions have been created for Aerospace Peppa HeyYOU Dougee and Moshi Monsters. customer’s own branding, website, phone every foodproducts and drinkthat order - the best Born in a coff ee shop, the seed was sewn canbit add to aitcoffee shop, restaurant, Bristol, number including Concorde the cost Harrier etc... and, for aand modest on Jump is that increases revenue and profit as Caffè CULTURE? to create something that would keep kids hotel larger orders, we can include your own they buy it instead of a drink and cake or won’t leisure outlet without having Jet, a set for Painshill Landscape Gardens in Surrey occupied while andthe dadproduct enjoyed ais to take company mascotdepartment or logos throughout - theysomething buy it on top, and a small price Feedback on mum where else offit’s the ‘menu’ . to and a set for Harvey’s store inthe Halifax coff ee.and Tim enjoyed and Richard sat led andus watched set,HBOS nameand the characters, and include your pay toCafé keepisthe kids used most to the My Little one of quiet. those products. including the Piece Hall.

Introducing a new colour and play set aimed at keeping little ones occupied and engaged, while their parents unwind, eat and drink in peace.

how so many parents were rushed by their children and didn’t have time to relax and enjoy their coffee and snacks. They also noted that child-free customers often bought additional drinks or food as they stayed longer.


There are 9 standard sets, including two My Little Scotland sets. The range is available in stores across the country. Covering such topics as Emergency Services, Fairy Village, Space, Airports and Christmas, every set is individual and offers hours of colouring and play. There are 12 A5 cards to colour with the 12 coloured pencils included, plus little stands to hold the buildings and scenery.


Aimed at 3-9 year olds, the My Little Café set includes café scenes, tables, chairs, menu board and 18 characters to colour and play with to bring the set to life. Every character

own messages, coupons, menu cards or other publicity material. Fast turnarounds, and the ability to create seasonal, event based or location-based sets make this an amazing marketing tool for any business.


We have supplied our standard range to garden centres, toy shops, post offices and the majority of Visitor Information Centres in Scotland. Two own-branded versions have been created for Aerospace Bristol, including Concorde and the Harrier Jump Jet, a set for Painshill Landscape Gardens in Surrey and a set for Harvey’s department store in Halifax including HBOS and the Piece Hall.

Imaginative worlds for little minds to create and explore.

Extra Revenue for Every Business Simple add on sale to keep little ones occupied 12 A5 Cards to Colour 12 Quality Colouring Pencils 18 Delightful Characters Colour Play and explore


un , f f s o y kids! r ou a p p H h d

Find us at stand D15a, Ca ffèe Culture Expo

ww w.M y L i ttl eWorl ds. co. uk

+44(0)1473 487748

Unit 16, Seven Acres Business Park, Newbourne Road, Martlesham, IP12 4PS

Gluten Free Oat Milk Drink using BRITISH OATS

October 2019


Caffè Culture Show Preview

Glebe Farm’s Gluten Free, Dairy Free Oat Milk Drink is THE Barista Oat Drink. Naturally sweet, it is great with cereals, and for cold and hot drinks such as dairy free milkshakes and hot frothy barista style coffees. There are only four ingredients: Glebe Farm BRITISH Gluten free oats, water, sunflower oil and salt. It is Allergen Friendly and is a great tasting alternative to Soya and Nuts milks. We are the largest dedicated British grower, miller and manufacturer of gluten-free oats, porridge and granolas. Contact: 01487 773282


EAT. DRINK. SLEEP October 2019

Caffè Culture Show Preview

Stand: G5

Stand: C4

Stand: D6

Stand: D15a 71


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white or polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. CombineDesigned this and with our solution. Novosolid stone shower tray or Novellini Wetroom for the totalmanufactured in MANTOVA

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Good Design is Good Business

In a highly competitive industry, hospitality venues are continuously looking to stand out from the crowd by placing a greater emphasis on unique and bespoke interior design and features as a way of differentiating from competitors and attract clientele.

October 2019


Interior Design & Decor

Here, Ronan Higham, Founder and Managing Director at Pure Fitout discusses the latest design and material trends in the hospitality industry and the role they play in creating important customer experiences, that keep them coming back. As all hoteliers will know, a guest’s first impression of an establishment is paramount and will often set an expected standard for their entire stay, which is why the industry works hard to constantly evolve, whether it be by adopting new styles or trends or adapting the way in which spaces are utilised. Interior design continues to play a vital role in setting a quality and customer experience benchmark, many boutique establishments are doing particularly well at drawing in customers, purely based on the unique and beautiful interiors that they’ve created. Delivering an enticing and inspiring atmosphere, which


also offers functionality, is at the forefront of all designer’s minds; we’re seeing more than ever before designs that require really creative features that maximise smaller spaces, such as secret compartments and book cases. The use of natural materials such as untreated rustic woods and metals are being requested more than ever before, while the use of bold statement colours are on the decline. Subtle materials and colours, which have strong links to nature and outside spaces create a spacious feel. Attractive in grain and colour, timber is a natural material that provides a warm and comforting feel and is particularly effective for

EAT. DRINK. SLEEP October 2019

Interior Design & Decor

wall panelling and flooring. From regular spruce to more exotic strains, such as Afromosia or black walnuts, timber can bring a touch of style to any room, providing a nice neutral element from which to highlight the bolder aspects of design. Using metal is hardly new, but we are seeing more red metals, such as bronze, copper and brass, being incorporated into the interior design of hotels. Despite their tough exteriors, these metals bring an elegance and warmth to any space – particularly when combined with natural materials. Although there are many examples where we are seeing this aesthetic introduced, from fixtures and fittings to statement pieces of furniture, red metals have become the go-to material for small décor accents. One common example is the use of these materials within lighting, where the glow from these warming metals create an inviting ambience for guests. Continuing with the trend towards natural materials, marble is often the chosen material for bar counters and table tops. Providing an elegance that can add a striking design element to any room or communal area, the natural stone is highly durable and is more

resistant to scratching, cracking and breaking than many other materials used for this application. Although it’s ideal for incorporating attractive design elements to provide additional flair to a surface, it is relatively prone to staining; however, if proper care is taken, marble can completely transform a room, elevating its sophistication and providing a sense of luxury. Finally, we are seeing hotels becoming a lot more focused on improving their ecocredentials by adopting environmentally sustainable practices. Beyond the use of materials such as timber and marble, more initiatives are being introduced in

a bid to reduce energy consumption and limit CO2 emissions. This is something that we expect to continue to see going forward in the long-term. Competition is rife in the hotel sector and with so much pressure to deliver ‘Instagram-ready’ interiors, hoteliers need to familiarise themselves with ‘ontrend’ materials to ensure their offering attracts people through the doors. We would always advise to speak about the design elements with a trusted specialist who can advise on the latest trends within the industry. To find out more about Pure Fitout and to see its latest projects, please visit:


EAT. DRINK. SLEEP October 2019

Interior Design & Decor

Shades of grey give Ceralsio Cosmopolitan the edge The trend for natural grey tones in interior design is here to stay, giving any room space a timeless elegance and offering a blank canvas for adding individual flair and creativity. Cosmopolitan Grey and Cosmopolitan Silver are the latest additions to the Ceralsio ceramic surface range by CRL Stone, introduced to designers to easily incorporate the grey look into their projects. Exuding an industrial flair that will fit seamlessly into any urban, contemporary space, Cosmopolitan Grey and Cosmopolitan Silver will work in harmony with other of-the-moment materials


such as exposed metal and brickwork, and virtually any colour scheme for the ultimate versatile design statement. Presented in a natural finish that is simple to care for, Ceralsio Cosmopolitan Grey and Cosmopolitan Silver are 12mm thick and available in slabs measuring 1600 x 3200mm for consistency over large surfaces such as kitchen islands. Suitable for all areas of interior design, and kitchens and bathrooms in particular, Ceralsio is a ceramic surface

that is non-porous, scratch and stain resistant and UV stable. This makes is the ideal choice for kitchen worktops or bathroom countertops where it will bring an air of highly practical luxury to its surroundings. For more information call CRL Stone on 01706 863 600 or visit

Armstrong’s Perla ceiling system is picked again for its restaurant acoustics

A second Loudons restaurant in Edinburgh features Armstrong Ceiling Solutions.

October 2019

Edinburgh entrepreneur Peter Humphrey knew exactly what he wanted on the menu when it came to ceilings for his family’s latest restaurant venture. Since Armstrong Ceiling Solutions had been his supplier of choice for the first Loudons restaurant in the city’s financial district eight years ago, he decided to revisit the manufacturer’s own portfolio for the latest options. These had to perform aesthetically as well as acoustically. The Armstrong ceilings are 100m2 of Perla Tegular mineral tiles. These are set within Axiom Classic canopies, to visually separate the public dining area from the open kitchen area, at the new Loudons restaurant which forms the ground floor of the Adagio aparthotel in New Waverley, in Edinburgh Old Town. Perla tiles perform to Sound Absorption Class A and Clean Room classification of ISO 5, and are up to 85% He added: “We think noise levels need to be light reflectant and 95% humidity resistant. pitched to give ambience with comfortable bustle but not so noisy that you can’t have A sister site to the popular Fountainbridge easy conversation.” venue that was opened in 2011, the new 120-cover branch represents a £1 million The bright, airy space of the new cafe investment for the family brand – the first has been carefully designed to welcome in a potential wave of growth for Loudons. a new city centre crowd, with plenty of outdoor space for warmer summer days. Known as a top spot for breakfast, brunch, Featuring custom-designed tables and lunch and bakes, Loudons prides itself on carefully selected Lammhults chairs, the delivering food for everyone, including a vast dining space fronts a large, open-plan strong menu catering to specialist diets kitchen, giving diners the perfect view of such as vegan, gluten-free and vegetarian. the chefs’ skills. Although Peter reckons they designed the new restaurant “as economically as possible”, the family has invested heavily in state-ofthe-art kitchen technology to ensure the crafting of Loudons’ signature dishes, such as its famed Eggs Benny dishes (of which there are a staggering 14 varieties) goes “We knew that whenever you have without a hitch. a space with hard surfaces you need something to absorb sound so when we did the first Loudons we had to look at the best way of handling the acoustics within the constraints but with the appearance we wanted. Peter, who acted as project manager and designer, brought the same attention to detail, and years of property development and design experience, much of it in the commercial sector, to the interior design and fit-out of the restaurant.


Interior Design & Decor

Co-founder and director Chris Loudon, said: “This expansion is an exciting chapter for our business. New Waverley is the next significant milestone in our mission to serve up brilliant food for all, without exception.” Chris, who was the initial driving force behind the Loudons brand and name above the door, teamed up with Peter (his stepfather) and mother Paulene to create the business. His brother, Douglas Humphrey, joined in 2013 and is helping expand and develop the business. The cafes are open Monday to Friday 7.30am to 5pm and weekends 8am to 5pm. The Armstrong ceilings were installed over a month by Edinburgh-based specialist sub-contractor AG McDougall and Partner. More information is accessible via the Armstrong Ceilings website.

“We used Armstrong ceilings there so when it came to the New Waverley venue I spoke to the company again and got some advice and the new ceilings have been a great success, both from a sound absorption and appearance point of view. We are very happy with it all, from the look of it and the way it works.”


EAT. DRINK. SLEEP October 2019

Think about toilets as part of tourism sector deal Venues involved in the Government’s new Tourism Sector Deal are being urged to address their toilet provision as part of the accessibility target. The Deal aims to see the UK become the most accessible destination in Europe by 2025. Closomat, Britain’s leading provider of accessible toilet solutions, says appropriate toilets play a bigger role than people realise in the decision over where to go, what to do, where to stay. Robin Tuffley, Closomat marketing manager, puts the concept into perspective: “We go to the toilet on average eight times a day. Next time you go out, with family or friends, take a moment to think about the impact if you can’t find a suitable WC. Next time you stay in a hotel, think about how you would cope if you couldn’t stand or walk unaided: how would you get to the bathroom? The Government’s own research as part of the Tourism Deal states some 1/2million British adults cited lack of accessibility provision as the reason why they did not take a domestic trip in the last year. “The key criteria are a wash & dry toilet, ceiling tack hoist and adult-sized changing bench. The wash & dry toilet actually goes way beyond conventional ‘disabled’ accessibility: it meets Oriental and Islamic hygiene practice, and is increasingly perceived as aspirational fixture in the bathroom. The hoist takes up no additional space within existing hotel bedrooms, en-suites, nor in a conventional wheelchair-accessible toilet. Providing such facilities can be used as a promotional tool to encourage more people to visit, stay at your venue, enabling you to take a greater share of a market currently worth £12billion a year.”


Under British Standards (BS8300:3018), 5% of bedrooms with en-suites should be wheelchair accessible; 1% should include a tracked hoist. Similarly, venues to which the public have access should provide an assisted accessible WC (aka a Changing Places toilet) in addition to wheelchair-accessible facilities. This latter is currently the subject of a Government consultation, which may see Changing Places made a compulsory requirement in large developments (new build or refurbishment). Closomat brings a unique package. It manufactures, supplies, installs, commissions and provides in -house service & maintenance support all in-house. Manufacture, sales and service is also based in the UK. Its Palma Vita wash & dry toilet is the brand leader, and complimented by the full ambit of accessible washroom, and bathroom equipment, including ceiling track hoists, adult-sized changing beds, shower seats, height-adjustable wash basins and body dryers. The company is also the dominant force in the design, supply, installation and subsequent maintenance of Changing Places; its website is now the go to’ location for support information for all involved in the specification and build process, with NBS specifications, CAD blocks, white papers and guidance notes all available for free download. Clos-o-Mat tel 0161 969 1199; e:, W:










































& WI






It’s all here at the hospitality event of the year - make sure you're part of it!


@RestaurantShow #TRS2019 This is a trade event. No under 18s will be admitted.

EAT. DRINK. SLEEP October 2019

Safety & Security

SALTO makes the cut at new The Cave Hotel and Golf Resort, a new destination hotel and restaurant located within a short drive of Canterbury, Kent, has chosen a SALTO electronic access control system to provide advanced security management for its luxurious accommodation. Promising a hotel experience like no other, Cave provides the perfect eclectic mix for a relaxing and memorable stay. With 48 bedrooms, two restaurants, one bar, a gym and swimming pool and a state-of-the-art penthouse plus golf at Boughton, the hotel is designed with luxury and comfort in mind.

What did they need? Whether travelling for business or pleasure, guests need to have a high level of trust in the property they are staying in. Safety and security should be a subject high on the ‘must have’ list of any good hotel. Technology in the world of hospitality security is changing fast and today it is much more than just a guest room lock. It can provide full security control of the entire property, and can integrate with front desk PMS systems, CCTV, alarm, time and attendance or other systems as required. It can cut maintenance costs by removing the need to replace keys and change locks if keys are lost. It can manage access rights to control who can access what, when and where 24/7 and provide a full audit trail for every door. Darren Keating, Hospitality Business Development Manager for SALTO Systems explains “When it came to providing guest security for this new hotel careful thought was required. As well as traditional hotel stays, Cave also specialises in weddings, corporate functions and special events, so making sure guest rooms were secured by using the latest high technology products was an important consideration.


Key benefits Stuart Sentance, Designer and Project Manager for Cave Hotel and Golf Resort, says “We wanted a stylish product that was not only technologically cutting edge but provided reliable wire-free access control while complimenting the hotel’s unique decorative style. SALTO’s new Aelement Fusion solution plus two associated wall readers give us that. They eliminate obtrusive lock hardware on the door as all the electronic components are actually inside the door itself, making room security virtually invisible.

“We’ve now installed 52 of these smart locks in an attractive black finish on our guest rooms, main entrance and staff entrance doors. All combine stand-alone, battery-powered electronic lock technology and SALTO’s Virtual Network (SVN) data-on-card wireless technology with online, realtime monitoring and mobile access technology with NFC & BLE capabilities, the latter enabling our guests to use their smartphones as keys if they so choose.” “We’re delighted to have supplied our class leading access control solution for one of the coolest new properties on the hospitality scene” Darren Keating concludes. “The hotel has full control over who can access what, when and where enabling Stuart and his team to maintain high levels of security whilst ensuring a secure and accessible environment for both guests and staff alike.”

Hotel and Golf Resort



“However our focus was not just on the sale but also on providing the customer with extensive advice to make sure the solution recommended was both viable and cost effective. This meant advocating a solution that would be visually attractive and technologically competent to meet with the design ethos of the hotel.”

October 2019

Safety & Security

our commitment to visitor access and comfort, whilst enhancing the individual aesthetics of each hotel. Importantly, Stannah has ensured that we maintain our hospitality standards for the foreseeable future, whilst meeting the requirements of the Equality Act 2010.” Improved reliability In the hospitality industry, the comfort of guests is vital and every mobility level must be catered for. The passenger lift upgrade in the Alexandra Hotel comprised removing and replacing the original lift mechanics and aesthetics in a lift that had broken down through old age and reached the end of its working life. Result? Seamless access for all.

October 2019


Safety & Security

The refurbishment works covered: • Control system: Replaced with a modern open protocol microprocessor unit

Is your lift in need of refurbishment? Stannah can help Tired lift equipment can be refreshed to ensure you meet the needs of your customers and your responsibilities as a lift owner/operator. Here’s the story of one hotel group who invested in lift refurbishment.

• Gear unit: Replaced with a modern open protocol system with new oil and fittings • Push station: All landing and car buttons renewed, complete with open protocol TFT indicators and gongs • Car interior: Completely gutted and fitted out with satin stainless steel and complementary wood-effect panelling, downlighter ceiling, intercom, grab rails, halfheight mirror and non-slip floor

On installation completion, the Stannah Scotland team left the lift immaculate and fully serviced, commissioned and tested to the relevant sections of BS 5655 Part 10 and BS 9999. The lift also operates under a full 12-month warranty.

Post refurbishment, all our modernisations Visitors of all mobilities to the Alexandra Hotel in Fort William in the Scottish are covered by Stannah lift service plans, Highlands are thankful for Stannah Lifts’ recent passenger lift refurbishment. supplied by our local engineers. Why? Because, with five floors to navigate in this 93-bed hotel, the lift takes the strain off compromised legs—of all ages and capabilities— in an area known for its outdoor challenges and sites of historic interest. A hat-trick of passenger lift refurbs for Strathmore Hotels Group The lift refurb is one of three for this eight-strong hotel group, with similar revamps in sister hotels, The Royal Hotel in Oban, and the Cumbria Grand Hotel in Grange-over-Sands, Cumbria. Simone Townsley, Property Manager for Strathmore Hotels, comments: “We pride ourselves in keeping our hotels in pristine working order. Every lift has a lifetime and the refurbishments reflect


Call Stannah on 0141 882 8846 or go to

Nights getting darker? Time to get smarter.

With burglaries rising in the winter months, can tech help you protect your business?

The short answer is yes. With the tech boom over the past few decades, there are now plenty of smart ways to protect your livelihood. And none of this is more relevant than during the darkest season of the year. Two thirds of burglaries happen under the cover of darkness* meaning, as the days get shorter, your business becomes more at risk. If you’re thinking of going smart this winter, we’ve put together a list of great innovations to get your business prepped and ready: Release the fog Fogging does exactly what it says on the tin. If an intruder is detected, your system will release a thick fog to disorientate them. The fog doesn’t affect your decor or products, but it does make it very hard for a burglar to take anything. Add it to a dark night and they’re unlikely to get away with anything. After all, you can’t steal what you can’t see. Go infrared You may already have CCTV cameras, but can they see in the dark? Most infrared cameras claim to, but their light emitter isn’t very sophisticated - often resulting in grainy, unclear photos of any intruders. Dynamic smart infrared cameras use computer processing, analysing

the image and adjusting the light settings to create the clearest picture automatically. Use an app Traditional cameras may catch all the action, but you’ll often only see it after it’s happened. With a smart security app you can check your cameras on the go. And set up notifications that’ll pop up as soon as an intruder is detected on your premises. That way, you can catch them in the act and send the police or security team out immediately. Check your alarm You can also use smart apps to see if your alarm has been set properly. No more relying on staff members to remember. You can remotely access your alarm system to check it, set it and even silence it if it’s going off out of hours – all without dragging yourself out of bed on a cold, dark evening. Light it up There’s nothing more disorientating to burglars on a dark night than a bright light. Using smart apps, you’ll be able to shock any intruders into turning tail by turning lights on and off on your premises – making it look like you’re there. You can choose to do this on a timer every evening, or manually if you see someone on your property.

Thinking of investing in smarter security this winter? ADT have you covered. Along with over 145 years of experience securing businesses just like yours, our smart tech is developed with you in mind.

0808 2911 561 for a free consultation today, or visit

Our team is on-hand 24/7/365, call


October 2019


Pitch perfect

Kandima Maldives scores with soccer fans thanks to their full-sized pitch There’s nothing like a kickabout when football season is in full swing, but imagine the joy of honing your soccer skills whilst enjoying Ocean views and feeling a cooling sea breeze on your face. Welcome to the beautiful game in paradise. Kandima Maldives’ football pitch is situated on the end of a 3km island, surrounded by lush vegetation and offering sweeping views of the Indian Ocean. Holidaymakers are free to use the full-sized pitch whenever they like, whether it’s for the thrill of a friendly with the Kandima team or a game amongst family, friends and fellow guests. And of course, if keepieuppie’s are your thing, then anything goes at Kandima. And to ease those tired and aching post game muscles, there is the esKape spa, which offers a traditional sports massage as well as a range of alternative therapies from aromatherapy through to reflexology and reiki. Football has never been so fabulous.


* A stay at Kandima Maldives costs from £145 per person, per night on a half-board basis. International flights and transfers not included. Use of the football pitch is free for guests.

Alto-Shaam, a leading innovator in the global foodservice equipment industry, will launch the latest version of its Vector® H Series Multi-Cook ovens with a new design, advanced user-friendly interface, and the ability to customise each oven with colours to match a customer’s desired front-of-house experience at Host. Providing an unmatched volume and variety of food, the compact and ventless Vector H Series countertop model is specifically designed for fast-food operations or any kitchen environment where space is at a premium. Featuring up to four independent chambers, operators can control the temperature, fan speed and time in each individual oven chamber for maximum flexibility, allowing them to simultaneously cook a variety of menu

items with no flavour transfer. The new ovens also feature Alto-Shaam’s most advanced control yet. Designed intentionally simple, they require little or no operator training. Further, recipes can also easily be loaded, with clear imagery and icons for easy reference. Recipes can be categorised and filtered for even easier identification. Improved diagnostics and reporting mean it is easier to access oven status and service details, guaranteeing accurate service and repair. Thanks to Alto-Shaam’s Structured Air Technology®, Vector H Series MultiCook ovens can cook twice as much food up to two-times faster than their traditional counterparts. The patented technology enables high velocity, focused heat for faster, more even cooking, ensuring the highest quality output. Brian Jahnke, Vice President of Business

October 2019

Custom-design options available to match front-of-house experience. Now featuring a new advanced, user-friendly interface


Alto-Shaam Launches Latest Version of New Vector® H Series Multi-Cook Ovens Development in Europe, says the Vector H Series is designed to deliver the greatest flexibility and unrivalled cooking performance: “Our Vector Multi-Cook ovens can do the job of multiple pieces of kitchen equipment and produce more food with a better result. They empower foodservice operators, giving them the ability to expand their menu offerings and cook with up to four ovens in one. With Structured Air Technology, food quality and consistency is truly unmatched. “Our new advanced controls make them even easier to use, while the ability to customise our equipment with colour makes them ideal for front-of-house environments to enhance a customer’s brand.”


EAT. DRINK. SLEEP October 2019

Drinks & Spirits


Celebrating the nation’s favourite cuisine Last year’s National Curry Week saw media reach of over 13.5 million and the hashtag #NATIONALCURRYWEEK trending in the top 5 UK Twitter trends during its October celebration.


ow in its 21st year, National Curry Week (October 7 – 13) promises to be the event’s biggest and best year to date, as all curry houses, restaurants, pubs and food outlets serving the country’s favourite cuisine are invited to sign up for a whole host of free support to attract more diners. Sponsored by Kingfisher Beer – India’s no.1 beer, National Curry Week offers food outlets the opportunity to register on a dedicated trade section of the event’s official website: Outlets registering to take part in National Curry Week must commit to offering 25% off food bills for customers during the week but there is no fee to register and they will be able to download a suite of promotional assets to attract customers, including window posters and image assets that can be posted via their social media channels. Registered outlets will be featured on the website’s nationwide curry map, enabling eager diners to type in their postcode and locate the nearest participating outlets where they can receive a 25% discount off their food bill. Hundreds of restaurants are already planning to spice things up with special events to entice customers during the seven-day event, and the Kingfisher Truck will be on tour to raise awareness even further. National Curry Week is a fantastic opportunity to drive customer footfall in October, not just for Indian restaurants but for any catering outlet planning to take advantage of this


popular event, which also raises money for official charity partner Curry for Change, supporting Asia and African communities to help beat hunger. Rob Pietre-Cambacedes, Kingfisher Beer UK’s Brand Manager, said: “We are very proud to sponsor this week of activity which supports the British curry sector and a very worthy charity. It is also designed to create fun for curry lovers and increase awareness and appreciation of the many different cooking styles from countries of the Indian subcontinent. Judging by the interest already shown, we’re expecting this to be the most successful National Curry Week in its 21-year history.”

October 2019

It’s Game On for Rebel Distillers with limited release of DOOM BONE VODKA in partnership with Bethesda Softworks Rebel Distillers today announced its partnership with Bethesda Softworks® and the creation of Europe’s first spirit designed for a blockbuster video game - DOOM Bone Vodka. The brainchild of renowned spirits industry innovator, Matt McGivern, who founded Rebel Distillers, the limitededition Bone Vodka will celebrate the upcoming DOOM Eternal® video game, set for release on 22 November. Partnering with renowned London butchers, The Ginger Pig, the vodka is made using the finest quality and ethically sourced beef bones and organic ingredients. The vodka is available for pre-sale at priced £45 for 700ml. The first batch will be dispatched at the end of September. Matt McGivern, Rebel Distillers says, “We’re tapping into one of the world’s favorite hobbies, video games, to offer a unique perspective in spirit production. DOOM Eternal is a world of flames and demons, a barbeque pit with action – a smoked bone vodka is certainly a new take on spirit provenance.” “We’re also excited to partner up with The Ginger Pig,” McGivern said. “They’re one of the best butchers in the country where animal welfare is unparalleled, and a product often wasted can be put to good use. We’ll be making a limited amount of the product in the lead up to the game’s launch in November.” The vodka itself is an organic wheat base. Once the bones have been roasted and smoked, the marrow is

extracted and macerated in neutral grain alcohol. To extract the best flavour and the clearest spirit, it’s distilled at a very low temperature in a vacuum still to collect the essence of what makes this flavour a delicacy. DOOM Bone Vodka is a drink for vodka lovers - a dry, earthy start on the palate, with wonderful umami and buttery feel on the tongue, rounding off with a smoky and peppery finish which lingers on the palate. The vodka is best served ice cold and works great in classic cocktails like Martinis or with your favourite mixer / energy drink. For the hedonistic, try it in a bone marrow luge. The eye-catching DOOM Vodka bottle is produced in France by one of the spirit industry’s most exclusive cosmetic glass suppliers, with the labels produced in England from FSC certified paper.


Drinks & Spirits

For further information about DOOM Vodka and to purchase, please visit: DOOM Bone Vodka Cocktail Recipes Classic Martini (dirty as you like): 50ml DOOM Bone Vodka 5ml good dry vermouth - for instance Cocchi Americano Method: Garnish with a pickle if you so desire, with a side of roasted marrow on toast, or if you’re hungry a nice steak. Bone Fashioned 50ml DOOM Bone Vodka 20ml Sweet Vermouth 1 dash of Bitters Method: Stir all ingredients in a glass over a big ice cube. Keep stirring until you’re so bored you can’t stir anymore, then stir some more and serve


EAT. DRINK. SLEEP October 2019

Drinks & Spirits

Royal Unibrew toast Great Taste success for Nohrlund pre-mixed cocktail Royal Unibrew is toasting the success of its Nohrlund – Vodka, Strawberries and Rhubarb pre-mixed cocktail, after it achieved a gold star in the Great Taste Awards 2019. The awards, which are considered to be among the most-coveted in the industry, received almost 13,000 entries, sent in from over 100 countries, so the achievement demonstrates the outstanding quality and flavour of the Nohrlund cocktail range. Established in 1994, the Great Taste Awards is the largest and most trusted accreditation scheme for fine food and drink. Offering a unique benchmarking and product evaluation, each product is blind-tasted and judged on flavour, texture and appearance by top chefs, cookery writers, food critics, restaurateurs and fine food retailers. The award-winning Nohrlund - Vodka, Strawberries and Rhubarb cocktail received fantastic feedback from the judges, noting not only the taste and quality of the product but also commending the innovative concept behind the drink: “This is a unique idea to have a naturally flavoured alco-pop which doesn’t taste artificial. A delightful shade and pleasing cloudiness. Great balance of sweet fruit and root, beautifully crafted” and “…loved the refreshing balance and marked fruitiness on the palate.”


The success at the 2019 Great Taste awards follows an impressive accolade in 2015 when Nohrlund became the first pre-mixed cocktail producer ever to win silver, gold and double gold medals at the San Francisco World Spirits Competition. Søren Aamand, Co-founder and CEO Nohrlund ApS is delighted to see Nohrlund scoop yet another award: “It’s an honour that ‘The Red’ Nohrlund cocktail (Vodka, Strawberries & Rhubarb) has been recognised by the Guild of Fine Food, particularly when we were up against such an astonishing number of entries. Created with fresh, organic ingredients, only the finest spirits and no artificial colours or flavourings - Nohrlund has been a great success in the Nordic region, and is proving equally popular with British on-trade customers, since it was introduced at the start of 2019. This

prestigious Great Taste award is sure to raise awareness amongst customers of what is an innovative and delicious range of organic pre-mixed cocktails.” These unique Nordic cocktails are available in cases of 24 x 200ml or 12 x 750ml premium glass bottles and in 20 litre kegs. A choice of vodka, rum or gin based variants, combined with the naturally vivid colours of the organic ingredients. The six pre-mixed cocktails in the range are: • ‘The Red’ – Vodka, Strawberries & Rhubarb (1 Star – Great Taste Award 2019) • ‘The White’ – Gin, Elderflower & Ginger • ‘The Yellow’ – Rum, Rosehip & Sea Buckthorn • ‘The Orange’ – Gin, Carrots & Cold Pressed Apple Juice • ‘The Burgundy’ – Vodka, Walnuts, Blackberries & Basil • ‘The Black’ – Rum, Espresso & Chocolate Bitters For more information on the Nohrlund range, please visit and for stocking enquiries please email

Mast-Jaegermeister UK has announced the launch of Jägermeister Cold Brew Coffee in the UK, available from September across the on- and offtrade nationwide. This is a global line extension for the brand, which is also launching in the USA in the coming months. The innovation sees the classic Jägermeister recipe of 56 herbs and spices expertly fused with cold-brewed Arabica coffee and just a hint of cacao to create a new Jägermeister ice cold shot experience, with a barista touch. Jägermeister Cold Brew Coffee is being supported with a heavy-weight, bespoke £2.5M marketing campaign including national advertising. The ‘New Mix New Beat’ campaign leverages the brand’s credentials in music while reinforcing Jägermeister’s shot positioning. It will air across both out of home and digital channels, reaching 50.3% of 18-34 year old consumers. The newest addition to the Mast-Jaegermeister UK portfolio is best enjoyed as an ice-cold shot, served at -18 degrees from the freezer or a Jägermeister tap machine. UK Innovation Controller, Tim Hawley, says: “We’ve been developing Jägermeister Cold Brew Coffee behind the scenes for a number of years, working alongside expert baristas, roasters and barmen through many iterations to create a perfectly balanced fusion of original Jägermeister. * CGA Christmas Report 2017

EAT. DRINK. SLEEP October 2019


Drinks & Spirits

Jägermeister Cold Brew Coffee has an intricate coffee flavour profile complemented by the classic Jägermeister taste – served perfectly as an ice-cold shot.” Nicole Goodwin, Marketing Director at Mast-Jaegermeister UK adds: “Jägermeister continues to be a key ingredient for 18-34 year olds‘ best nights out and with Jägermeister Cold Brew Coffee we stay true to our progressive nature, always look at introducing new ways to help consumers discover and enjoy the brand. We’re committed to a wide-scale launch and look forward to supporting our partners in the on- and off-trade, particularly in the run up to the crucial Christmas and New Year trading period when consumers are at their most experimental with 47%* more likely to try new drinks over Christmas and the New Year.” Ben Ko-Nkengmo, Category Manager, Heineken and Star Pubs, says: “We were attracted to the new Jägermeister cold brew due to its on trend flavour profile and versatility. Cold brew has brought an exciting new twist to one of our biggest selling spirits, and we look forward to continuing our great relationship with Mast-Jaegermeister during the launch of this fantastic new expression.” Wolfgang Moeller, Vice President Global Brand Marketing at Mast-Jaegermeister SE, says: “Jägermeister Cold Brew Coffee fits seamlessly into our product portfolio. This new product will strengthen our position as the world’s leading liqueur brand. We are combining tradition and innovation, while reinforcing our status as the number one shot brand in the world.” Jägermeister Cold Brew Coffee (50cl) has an RSP £18 and an ABV 33%.


EAT. DRINK. SLEEP October 2019

Food safety management systems: more than a tick in the box for your food hygiene rating Ben Gardner, CEO of Navitas Group, explains how adopting and embracing an effective food safety management system can significantly boost food safety and hygiene practices. What came first on the road to the five star food hygiene rating? The adherence to food safety and hygiene procedures and other requirements, such as pest control and the general cleanliness of the premises and equipment? Or the implementation of a detailed and well-understood food safety management system? There’s a misperception that an effective food safety management system arises as a result of other food safety and hygiene procedures and practices already being in place. That it simply means having the right food safety management ‘paperwork’ to track these procedures and does not help prevent food safety issues arising. While safer operating practices - or a lack of them - do impact directly on the hazards that result from storing, cooking and serving food, it’s an effective food safety management system that creates and cements many of these practices within a business, making them easy to implement and second-nature to staff. Here’s how a food safety management system, using a combination of hardware and software, can directly impact on the food safety and hygiene practices within your business. Using smart devices such as probes and temperature monitoring pods linked to cloud-based software, enable the automatic checking of foods from goods inwards – allowing kitchens to return products immediately to the supplier in the case of a problem – through storing and cooking to hot service. Snap-on, snap-off probe needles eradicate contamination between raw and ready to eat


foods. Temperature monitoring devices stored in fridges, freezers and chiller cabinets, can monitor, record and report in real-time fridge and freezer temperatures. Readings can be measured to within 0.1 degrees, providing confidence that food is stored at the correct temperature and immediate alerts issued in the event of an appliance failure. Then there’s the software. Smart devices can feed their information to a database held in the cloud, so that information can be accessed from anywhere. Combining this with the latest food safety management software adds another layer of safety checks. For instance, cleaning checklists and schedules can ensure that all tasks are completed, on a regular and recurring basis. Once a task has been completed, a senior team member checks and sign it off as complete. This gives management the opportunity to ensure that the task has been completed thoroughly and accurately. Any issues highlighted can be corrected by providing staff members with further training. Finally, easily accessible reports on all of these elements ensure that key food safety metrics are instantly available and ready for a food hygiene inspection. This combination of hardware and software gives businesses a vital centralised overview and control of food safety in their kitchens that can be accessed around the clock and on the go. Investing in food safety management is more than a tick in the box for food safety and hygiene compliance purposes. Done properly, it is a way of not only identifying and actively controlling risks and hazards in the food preparation process but also preventing and eliminating them.

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Business Directory

Flexfurn Ltd.

PoolDek +44 (0) 1242 524777 +44 (0)1509 611 021

SUPERPROOF Thomas Ridley Foodservice +44 (0) 1359 270536 +44 (0) 808 133 2330

Envy Spirits

La Fée +44 (0) 1992 511445 +44 (0) 1992 511445

Stage Systems +44 (0)1509 611 021

Stakrak Limited +44 (0) 1293 538822

Lightspeed Restaurant

+44 (0) 20 3695 9599

Ena Shaw Contract

Europa International

Liquidline +44 (0) 1744 851515 +44 (0) 800 8499110

Marco Beverage Systems 00 353 1 295 2674


+44 (0) 20 8676 0062

Barry Callebaut Beverage +44 (0) 1244 370500

WMF United Kingdom +44 (0) 1844 269090

Agua Fabrics

Audrey Gaffney Associates +44 (0)20 8205 0050

Sky Sports +44 (0) 84442 411 411 +44 (0) 1895 816100

enomatic +44 (0)1603 76846 Opt. 2

Just Artificial – Plants, Trees & Flowers +44 (0) 1524 858888

equipline +353 (0) 46 906 4190 +44 (0) 1895 272236

Hughes Trade

NFS Technology +44 (0) 345 877 8989 +44 (0) 800 731 8451


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