Eat.Drink.Sleep - November 2016

eat.drink.sleep November 2016

www.eat-drink-sleep.com

Mitre introduces a new product range for hotels

Coravin

Enjoy your favourite wines without ever pulling the cork

Some of over 200 unmissable fixtures coming up on Sky Sports

LIVERPOOL v MAN UTD

MAN CITY v SOUTHAMPTON

CHELSEA v MAN UTD

MAN UTD v MAN CITY

ENGLAND v SOUTH AFRICA

MAN UTD v ARSENAL

Mon 17 Oct, 8pm

Wed 26 Oct, 8pm

Sun 23 Oct, 1.30pm

Sat 12 Nov, 2.30pm

Sun 23 Oct, 4pm

Sat 19 Nov, 12.30pm

S ’ N M U T U A THIS

G N I N N WI

P U E LIN

ts this n e v e e v li 0 0 2 With over orts has p S y k S r, e b m e October & Nov u need, including: o all the action y ue games g a e L r ie m re P • 22 es • 25 EFL match 2018 Qualifiers • 25 World Cup d & Ireland’s n • ALL of Engla ationals Autumn Intern ore… m • And so much

TO HEAR ABOUT OUR LATEST OFFERS

Call 08448 244 930 Statistics quoted refer to content shown on Sky Sports channels during the whole of October & November 2016. Sky Sports requires a Sky subscription, equipment and installation. Further terms apply. Calls to Sky cost 7p per minute plus your provider’s access charge. Fixtures correct at time of print: 07.10.2016 and may be subject to change. The F1 Logo, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

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eat.drink.sleep November 2016 4 News 20 Commercial Catering Equipment 32 Fabrics & Linens 44 Preparing for Xmas 54 Booking Software 60 Directory

AUTUMN INTERNATIONALS

LIVE ON ENGLAND v SOUTH AFRICA Sat 12 Nov, 2.30pm

IRELAND v CANADA Sat 12 Nov, 7.15pm

ENGLAND v FIJI

Sat 19 Nov, 2.30pm

IRELAND v NEW ZEALAND Sat 19 Nov, 5.30pm

ENGLAND v ARGENTINA Sat 26 Nov, 2.30pm

IRELAND v AUSTRALIA Sat 26 Nov, 5pm

To find out more visit our website: eat-drink-sleep.com Contact Us

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08448 244 930

For more information on the publication or to talk about advertising within the next issue, contact one of the team via the details below:

Publication Manager

Michael Amor 01843 591 523 michael@eat-drink-sleep.com

Publishing Director

Tony Little 01843 582 733 tony@eat-drink-sleep.com

Editor

Jeremy Tring jeremy@eat-drink-sleep.com Calls to Sky cost 7p per minute plus your provider’s access charge.

EAT. DRINK. SLEEP November 2016

News

Brooklyn Brewery joins Carlsberg UK’s House of Beers Leading US brewer Brooklyn Brewery is moving its UK distribution to Carlsberg UK from the start of 2017, after 15 years with James Clay.

Brooklyn’s well-respected portfolio includes renowned beers such as its Brooklyn Lager, the modern classic Sorachi Ace, and seasonals such as its Summer Ale, and its range will become part of Carlsberg’s recently launched House of Beers division, joining a small number of premium brands including Sweden’s Backyard Brewery, Belgium’s Grimbergen and Herefordshire’s Bad Apple cider.

The House of Beers is designed to provide specialist support to premium, independent free trade outlets in major cities throughout the UK. Carlsberg already distributes Brooklyn Brewery’s beers in over a dozen European markets, and the pair have opened two microbreweries in the last couple of years, New Carnegie in Sweden, and Dahls in Norway.

‘We would like to thank everyone at James Clay for the great work they have done to build Brooklyn to this point in the UK’, said Eric Ottaway, the brewery’s CEO. ‘After recently moving into a new facility in the North of England and acquiring the wholesale arm of London-based beer distributor Utobeer, this transfer allows us the resources to invest and support expansion from our existing and potential new brewery partners from across the world,’ said James Clay. www.wearecarlsberg.co.uk

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Britain’s pub scene is thriving but transforming Around 1,000 pubs make their debut in the 2017 CAMRA Good Pub Guide, published this week, alongside over 1550 breweries, an increase of over 200 since last year.

Edited by renowned beer journalist Roger Protz, the guide is seen by many as a barometer of the health of the pub industry.

Despite pub closures still making the headlines, Protz is upbeat about today’s scene.

‘We’re not drinking more but we are drinking better,’ Protz told Imbibe, ‘It’s very sad that 21 pubs are closing a week, but there are wonderful new pubs opening,’ he said, albeit in more unusual settings, from disused railway arches to former pharmacies.

The rise of the micropub has been well documented, but larger formats are succeeding too, according to Protz, citing The Parcel Yard at Kings’ Cross St Pancras, now one of owner Fuller’s most profitable sites. The Good Beer Guide includes 4500 pubs each year, with an annual turnover of roughly a quarter. All pubs are nominated and further checked by CAMRA’s branch network. ‘I think [this turnover] is a good thing,’ said Protz.

‘Consumers are looking for the very best thing,

and CAMRA members are too.’ Food quality is a factor which continues to improve. ‘When the Good Beer Guide started, we never spoke about food. It was a cheese sandwich and a packet of crisps,’ said Protz. ‘At a time when budgets are tight, you get such good value in a pub.’

The number with beer lists and promoting food and beer matching is growing too, a feature that Protz would like to encourage.

The region with the highest percentage of new pubs in the guide is Central Southern, which includes Berkshire, Buckinghamshire and Oxfordshire. ‘There are some very active CAMRA branches there,’ Protz told me, singling out Aylesbury, where a striking amount of pubs had applied for and won Asset of Community Value status.

The region with the least turnover is the West Midlands. ‘Birmingham is stuffed with some of the most amazing drinking establishments,’ said Protz, mentioning The Bartons Arms.

Resurrected by Oakham Ales in the noughties, it boasts breathtaking Victorian interiors, tasty Thai food and a guest rollcall which includes Laurel and Hardy and Charlie Chaplin.

Whisky Exchange identifies key drinks trends for 2017 The Whisky Exchange team dusted off its crystal ball at its Covent Garden shop last night to make some drinks trade trend predictions for the coming year.

The first, from head buyer Dawn Davies MW, was about the rise of tonic water, and not necessarily mixed with gin either. Davies listed various alternatives that she’s encountered, from sherry, madeira or port, to peated whisky or even rum. Whisky Exchange co-founder Sukhinder Singh described a trend he called ‘Age ain’t nothing but a number.’ This wasn’t necessarily about no-age-statement whiskies, but more about a rise in younger scotch whisky releases, such as the recently-launched Lagavulin 8yo.

Japan is likely to be Taiwan. Specifically, Kavalan is the distillery to watch, as it rapidly increases production and experiments with a number of barrel types. In addition, Taiwan’s climate means its whiskies reach maturity faster, even if their angel’s share is quite significant.

UNMISSABLE

FOOTBALL

LIVE ON LIVERPOOL v MAN UTD Mon 17 Oct, 8pm

CHELSEA v MAN UTD Sun 23 Oct, 4pm

LIVERPOOL v TOTTENHAM Tue 25 Oct, 7.45pm

MAN UTD v MAN CITY Wed 26 Oct, 8pm

CHELSEA v TOTTENHAM Sat 29 Oct, 12.30pm

MAN UTD v ARSENAL Sat 19 Nov, 12.30pm

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Other trends identified by the team included Iceland (with a tip to keep an eye on Icelandic Mountain Vodka, on its way to the UK), as well as an overall move away from sugar, as evidenced by the rise in zero-dosage sparkling wines from outside Champagne. And finally, Davies’ Christmas product of the year? The exceptionally on-trend Mr Black coffee liqueur, made with cold press coffee.

‘Who needs Europe if we can make it here’ was the question posed by another trend discussed

by Davies. In light of post-referendum exchange rates, she pointed out the advantage that local products currently have, provided they don’t raise their prices in line with their European counterparts. Davies singled out English eauxde-vie, pastis, various whiskies and a brandy.

According to Singh, the whisky category’s next Calls to Sky cost 7p per minute plus your provider’s access charge.

EAT. DRINK. SLEEP November 2016

News

Molson Coors launches

Brew+Press Beer & Cider Collective Brew+Press, the Molson Coors collective of beer sommeliers, seasoned bartenders and marketing pros charged with bringing Molson’s premium brands to life, made its debut on Tuesday this week in lively fashion in London’s Shoreditch.

The event showcased experiences such as Beer Confessionals and Flavour Pong, created to engage customers’ interest, alongside food matches curated by beer sommelier Ed Hughes, and a cider cocktail bar hosted by new team member, Drinksmith’s James York Pryce.

Molson Coors’ acquisition of breweries and cideries such as Sharp’s and Rekorderlig had shown the power of teams with ‘a real passion and talent for talking to the consumer’, Martyn Cozens, UK independent on-premise sales director told Imbibe.

Initially targeting London, the plan is to roll Brew+Press out to major cities around the UK over the next two to three years.

sessions. ‘Food matching is one of the reasons for the group’s creation,’ said Martin Coyle, Molson Coors’ UK marketing director.

While Molson Coors itself already has five qualified beer sommeliers on staff, Hughes is ambitious. ‘I want the whole team to gain the qualification,’ he said.

‘Beer is subjective, just as music is,’ said Coyle, explaining the approach taken with some of the experiences on offer, designed both to challenge preconceptions as well as to engage consumers.

One such activity on show was Flavour Pong, a variant on Sharp’s Beer Pong game. Styles of beer come under scrutiny, rather than specific beers, explained Brew+Press’ Alan Carroll.

‘It’s about bringing the fun back into beer,’ said Carroll, as he described opportunities for host outlets to follow up the games with an offer of a free half-pint of the contestant’s favourite beer, or to head into food matching territory.

Sharp’s and Rekorderlig sit at the heart of the beer and cider collective, along with producers such as Staropramen, Blue Moon and Franciscan Well, with the prospect of other ‘craft’ brands being added as and when further breweries or cideries are acquired. ‘We want to bring the brands to life. We want to be giving consumers something a bit different,’ said Meanwhile, over at the the Brew+Press bar, Pryce rustled Cozens. up a number of Rekorderlig cocktails, highlighting the opportunities to upsell cider while recognising that simple Expect more opportunities for meet-the-brewer sessions serves are as valid as complex creations. ‘These [recipes]are for staff and consumers, plus more food matching training just stepping stones,’ he said.

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Diageo releases World Class: Future of Cocktails report It also reports on performance art and provocative theatre – triggering reactions from customers – and the next generation menu – revealing how innovative bartenders are now going against the traditions of the trade and thinking of creative ways to navigate menus and name cocktails.

Diageo wants the world to drink better. To this end, it unveiled the World Class: Future of Cocktails report yesterday at the World Class Bartender of the Year Global Final competition in Miami.

The report explores the future trends of cocktails, from controversy cocktails to drinks with feelings.

The report shows how cocktail culture is booming and shows no signs of stopping – with forecasts that by 2020 there will be 400m new consumers drinking luxury spirits.

Ask anyone in the know what the two leading cities for cocktails are, and they’ll probably say London and New York. The report shows, however, that the industry is growing on a global scale.

Consumption of spirits has risen by 26% in Africa and the Middle East, 15% across Asia and 22% in China in the last five years.

Partnering with future consultancy The Future Laboratory, the World Class report aims to reveal cocktail trends that are set to change and improve drinking experiences, as well as themes to look out for.

The report is split into three sections, Controversy Cocktails, Emotional Cocktails and Fluid Identity Patrons – all with many different themes explored.

The first, Controversy Cocktails, looks at the time people spend online, and how this supposedly makes us more opinionated than ever.

The section explores how people are looking to brands to do the same things, revealing 40% of people want a more purposeful brand.

It uses the example of Operation Dagger in Singapore, where a cloud of light bulbs on the ceiling greets drinkers, and with an installation of fake CCTV cameras in the toilets.

The second section, Emotional Cocktails, details how people now value experiences over possessions, with people looking for deeper connections to brands.

Exploring the trend that bartenders have always been early adaptors when it comes to connecting with people, the report looks at how bar owners and drinks brands are now establishing more innovative ways to connect with customers.

These include ‘cocktails with feelings’, where cocktails are listed by mood or emotion instead, ‘story in a glass’, where cocktails are used as a story to transport drinkers and the new trend, ‘the micro-friend’, where bartenders focus on building relationships with customers in the short time that they have with them.

The final section, Fluid Identity Patrons, reveals that according to the UN, 232m people are living outside the country they were born in, revealing the trend that bar owners are now catering for drinkers who disregard conformity.

The Future of Cocktails report also explores the subject of gender, revealing that bartenders are now using gender neutral language to name and serve cocktails, phasing out drinks being considered ‘manly’ or ‘girly’. It also reveals that more men are enjoying rosé, with more women ordering Old Fashioneds.

WORLD CUP 2018

QUALIFIERS

LIVE ON NORTHERN IRELAND v AZERBAIJAN Fri 11 Nov, 7.45pm

FRANCE v SWEDEN Fri 11 Nov, 7.45pm

AUSTRIA v REPUBLIC OF IRELAND Sat 12 Nov, 5pm

WALES v SERBIA

Sat 12 Nov, 7.45pm

LUXEMBOURG v NETHERLANDS Sun 13 Nov, 5pm

BELGIUM v ESTONIA Sun 13 Nov, 7.45pm

Call

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How the role of a bartender is evolving is also covered in the report, revealing how global competitions show how bartending now relies on a variety of intricate skills.

It also states that the next generation of bartenders are more willing to voice their opinions and are giving up on trying to please all of the people, all of the time.

The section features an anecdote from Benjamin Padrón Novo, owner of Mexico’s Licoreria Limantour: ‘I always get customers asking me to sweeten the drinks we serve, even though by doing so it’ll dilute the taste of the spirit or the fruit. So, now, we just say no – and explain our reason to the guest. It’s all part of the education process.’

Calls to Sky cost 7p per minute plus your provider’s access charge.

EAT. DRINK. SLEEP November 2016

Heritage and innovation combine at Wilton Carpets The Wiltshire town of Wilton has a carpet manufacturing history dating back over 300-years and at its heart now resides Wilton Carpets, renowned for the production of high-quality, wool-rich hospitality carpet right here in the UK. A modern success story of UK manufacturing, the company has just invested £1.5m in a high-speed, computer-controlled axminster loom (the first of three planned), ensuring it can continue to meet growing demand.

“It’s always great to work with Wilton, particularly in design work such as this, where the quick turn-around of concepts and interpretation of sketched ideas always hits the mark,” comments the design team at Mitchells & Butlers.

Sitting side-by-side narrow-gauge looms that have been weaving carpet for over 100-years and are still in use today, the highly efficient new loom is the embodiment of Wilton’s investment in innovation, the latter testament to its tradition and craft.

The Admiral Collingwood, Ilfracombe, part of the JD Wetherspoon empire, also saw Wilton Carpets deliver bespoke carpet over some 400m2.

It is this ability to respect the heritage of British carpet manufacturing while understanding the need for fast turnaround and faultless service on stock and bespoke carpets that sees carpets from Wilton used in a huge variety of bar, restaurant and public house locations.

From small owner-managed venues right through to international leisure groups, the results are always the same; enduring carpet that is in perfect balance with the ambience of the interior.

Take the recently completed Amber Tavern in Birmingham, marking a new direction for the Sizzling Pubs chain.

Here, the design team at Mitchells & Butlers, mirrored the fabrics and textiles used throughout the interior in 500m2 of bespoke woven axminster throughout bar and dining areas.

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This time, the design team at JD Wetherspoon began by supplying Wilton with pictures and colour combinations for inspiration and ideas of the direction in which they wanted the bespoke designs to head: “We wanted one of the carpets to mirror the magnificent skylight found directly above, an important part of this eccentric building’s design. Here Wilton envisaged a stunning seven-metre wide geometric circular creation, while for the second bespoke design, inspiration was taken from the countryside surroundings of Ilfracombe and the traditional hedgerow, with Wilton giving it a thoroughly modern reworking.”

All carpets were specified in a nine-row wool-rich heavy contract axminster quality, suited to the busy bar and restaurant surroundings in which they are found.

Made in Wiltshire, the 80% wool 20% nylon blend offers the ideal combination of durability and appearance retention in busy commercial environments.

Other recently completed works include the new grandstand at the famed Cheltenham Racecourse and country house hotels including Glasgow’s striking art deco inspired Boclair House, the 18th Century former mansion at Outlon Hall Hotel & Spa and Cumbria’s Inn on the Square.

For UK-made hospitality carpets that have a proven track record in quality backed by a service that ensures many clients return year-after-year, there are few companies better versed than Wilton Carpets.

The manufacturer is ready to bring beautiful and lasting carpet to your interior through a reassuring library of stock patterns, or the creative freedom of a bespoke design.

For further information contact Wilton Carpets on 01722 746000 or sales@wiltoncarpets.com

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November 2016

EAT. DRINK. SLEEP

BOHEMIANS & BON VIVANTS: BALANS SOHO SOCIETY CAFÉ ARRIVES IN SEVEN DIALS Too much of a good thing is a GOOD THING, which is why Balans Soho Society has expanded its family and opened a café in a brand new location - this time, bringing the spirit of Soho to the vibrant Seven Dials village near Covent Garden.

Taking its lead from the Old Compton Street Café, the newest reprobate in the Balans Soho Society family will welcome those in the pursuit of pleasure for breakfast, brunch, lunch, supper (and everything in between) with a laid-back café-style approach.

DIAL IT UP Not for the fainthearted, Balans Soho Society Café in Seven Dials is a place to indulge. Enjoy breakfast, lunch, dinner and after-dark activities in the company of fellow bon vivants. It’s a café, a bar, and definitely a place where rules are made to be broken. A place to go when you feel like doing things you probably shouldn’t.

DEVOUR Escape the mundane everyday and fill your boots and your belly from Balans Soho Society’s extensive café style menu. Overseen by Executive Chef Crispin Chetwynd, a culinary superstar who has spent time touring the globe with the likes of Paul McCartney, Michael Jackson and Pink Floyd, the seasonallychanging dishes shine a light on the best local produce from the likes of Ginger Pig and H. Forman & Sons (the oldest smokehouse in London). It’s a café at heart, so breakfast is nonnegotiable. For both the bed-headed and those yet to reach the pillow, breakfast is served from 8.00am daily, offering a restorative feast.

Favoured classics are brought to the fore Balans-style including: a breakfast burrito with spiced scrambled eggs in a toasted flour tortilla with sour cream and salsa fresca; the luxurious High Society Eggs Benedict with lobster, avocado and bacon; and the signature Eggs in Hell – two eggs poached in a tomato chilli sauce, Parmesan and

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Balans potatoes. Or just roll in for a sausage or bacon sarnie (with or without a fried egg) on buttered sourdough bread – the perfect cure for the night before! As breakfast turns to brunch, then lunch, small plates, sandwiches and a well-appointed selection of classics feed any appetite.

Light bites on petite plates include: Moroccan lamb and apricot meatballs; coconut shrimp with mango salsa; pulled duck taco with habanero sauce and crab croquettes with brown crab aioli. Quintessential Balans Soho Society is ever-present in the mains, from The Infamous Balans Burger to the coffeerubbed bavette with onion rings and chipotle tomatillo salsa.

The edgy and slightly risqué artwork and festooned lighting are a nod to all things theatrical, (there had to be some element of drama!), reflecting the area’s theatrical history.

Also newly-introduced is the member keyholder card, which basically rewards you for being you, whether you’re good, bad or downright naughty.

Bestowed benefits include birthday double points, access to exclusive cardholder-only events and unexpected gifts thrown in for good measure.

So let curtains twitch and the outsiders come in. Balans Soho Society Café has arrived in Seven Dials!

Take a bite out of summer with ricotta and lemon ravioli with brown butter, peas and roast peppers; or black garlic roast chicken with shiitake mushrooms and broad beans. Indulgent desserts change daily and include freshly baked cakes like carrot, chocolate, coffee, red velvet and banoffee.

OPENINGTIMES: Monday – Wednesday 8am - 11pm

DRINK

32-34 Monmouth St, Seven Dials, London WC2H 9HA

With the Balans Soho Society name comes a decadent libation list to quench thirsty mouths (and easy lips) with must-have classics like the martini-style Porn Star (Tito’s vodka, vanilla, passion fruit and a Champagne shot) or step out of your comfort zone and try the Beeta-Rita (El Jimador tequila, lime and beetroot), Slap ‘n’ Tickle (Lemongrass infused Broker’s gin, elderflower, lemon) and Great Balls of Fire (Fireball cinnamon whisky, lemon, egg white).

DÉCOR The facades and interior sprung to life from the vision of Simon Costin, who made his name creating outlandish fashion shows for Alexander McQueen and has since worked with Stella McCartney and Hermès.

Updating the décor yet keeping it lovingly lived-in and a bit rough ‘round the edges, you’ll find tributes to Soho past in the detail.

Friday & Saturday 8am - 11.30pm Sunday 8am - 10.30pm BALANS SOHO SOCIETY CAFÉ

www.balans.co.uk Twitter: @BalansLondon FB: BalansSohoSociety IG: BalansSohoSociety For more information, please contact Matthew Christian or Lizzie Shannon at Roche Communications on 020 7436 1111 or email firstname@rochecom.com

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EAT. DRINK. SLEEP November 2016

A-List Accommodation:

The Mayfair Hotel Steeped in fame, The May Fair Hotel, owned and managed

by Edwardian Hotels London, is situated in the heart of class, Mayfair. With a string of celebrity guests, its fine design and exquisite food keep it an A-lister for Luxury London.

If you’re in London to celeb spot, there is no better place than at The May Fair. With its vibrant cocktail bar, incredible restaurant and rooms of opulence, it is no wonder why they continue to flock to this iconic venue.

With a Zen & Buddha theme running throughout the hotel, you’re given no choice but to relax and enjoy. The large rooms are easily accommodating to any size party, on business, romance or family. Designed to the highest standard with the new must have bath TV, king size beds, large mirrors and flat screen TV, it can feel like a home from home, as soon as you close the door.

However, pop downstairs and you can find fine dining of the highest order. In the May Fair Kitchen you will be greeted by the best service staff possible, an excellent manner and an unbridled knowledge on the fair on offer.

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EAT. DRINK. SLEEP November 2016 With flavours from across the Mediterranean there is plenty of choice for everyone. Starting with a delicious selection of tapas, with the infamous Patatas Bravas a real crowd pleaser, taking you to the heart of Catalan cuisine and Italian elements of Charcuterie and Brucshetta. These dishes are designed to take your time over, enjoy the company, atmosphere and comfort that surrounds you.

There are three menus for mains, Pizza, Pasta & Risotto, Fish & Seafood and Meat & Poultry. All of which have the emphasis on quality of the main ingredient, giving a fresh, simple dish that is steeped in flavor.

The May Fair Bar is luxury defined, a selection of over 40 signature drinks await you as you sit back in the newly decorated “blue room”. The huge curved bar gives off an ambient blue glow, which creates the cool atmosphere,

to enjoy the rest of your night in. If you’re looking for cocktails rather than spirits or Champagne, we can readily recommend the “My Sour Lady” made with Bombay Sapphire gin, Chambord, Aperol, lemon, egg white and raspberry dust.

For visitors for a longer period there is the Spa and Gym, to give you the extra luxury you deserve and to work off some of the calories you will undoubtedly put on, once you’ve tried the dishes at the May Fair Kitchen.

With its wall to wall, unashamed decadence – The May Fair is without a doubt the top venue for those seeking the celeb experience. www.themayfairhotel.co.uk

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EAT. DRINK. SLEEP November 2016

Cafes Novell Coffee today is part of our culture and to be enjoyed on so many different occasions – whether it’s having a social chat, whilst at work, during a business meeting, when taking a rest, reading the morning paper, grabbing a cup whilst travelling and certainly to linger over when on holiday – whenever, a cup of coffee seems to suit the occasion. One thing is certain though – a bad cup of coffee makes for a bad occasion!

Tasting is very personal and it’s an important decision to make as a restaurateur or coffee shop owner as to what you offer your clientele. It is also an opportunity to educate customers with the many varieties and varying quality of coffees now available in the UK. As more and more people become coffee enthusiasts, so restaurants are having to be more discerning about the coffee they offer to their clients to finish off their meal.

Since 1958 Cafes Novell has been seducing the senses of millions of Spanish people with its continued pursuit of ‘The Perfect Cup’ of Espresso which is currently enjoyed by over 500,000 people daily around the world and increasing.

In 2011 Cafes Novell embarked on a global expansion drive. The first choice for expansion was Italy where it opened in Milan and Rome. This may not be the first choice for a coffee company to embark on global expansion but with an exquisite product Novell were ready to take on the Italians on home turf!

Since the continued success in Italy, Novell quickly followed with expansion into Hong Kong, China, USA, and more recently Novell opened its doors for business in the UK in April 2015 with their first clients, a Bakery chain in London. Now 16 months on and Cafes Novell UK now boasts over 100 clients in the UK including aquariums, visitor attractions, hotels, restaurants and many coffee shops along with a few football clubs for good measure!

Earlier this year Novell launched its bio-degradable Nespresso compatible capsules initially focusing on the hotel sector enabling hotels to provide premium coffee in an ‘eco-friendly’ capsules, allowing Cafes Novell UK to be a complete hotel coffee provider from machines and beans through to capsules for bedrooms. In the last month Cafes Novell UK has launched its e-commerce site with the primary aim of targeting the home market for Nespresso compatible capsule. The site is already proving to be a success with Sales coming in and over 2500 visitors to the site (www.novellcoffee.co.uk) in the last 4 weeks since launch. This site sits alongside www.cafesnovell.com where more information can be found about the company and its growth.

Phil White, Managing Director of Cafes Novell UK confirms exciting times ahead in 2016/17 as the team embarks on a push for growth across the UK following the commitment of additional investment to aid

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his aspirations for the business. Something that one of Spain’s largest coffee roasters also now has firmly in their sights; bringing premium quality coffee and service to the UK market. Giving support to the team at Cafes Novell UK to become a major force in the UK coffee market in the coming years.

To contact Novell to establish how they can help in your business please contact either Phil White – Managing Director for the UK or Xavi Mas – National Account Manager. 01937 845584 or visit www.cafesnovell.com

Seducing senses with The Perfect Cup Since 1958

YOUR

complete coffee solution PROVIDER

Novell - The complete national coffee and hot beverage supplier to the HORECA, Office & Home Market Providing flexible packages with exceptional coffee and great service.

Contact us today to see how we can help provide you with a flexible package to suit any business requirements:

01937 845584 sales@cafesnovell.co.uk

Visit our online store at

www.cafesnovell.co.uk

Fire rated glass Steel Framed Fire doors and screens

To further compliment our range of fireglass, Firman now offer complete steel framed fire doors and screens. Built to the most demanding specifications for commercial buildings, shop fronts, entrances, interior fire screen walls and virtually any other application.

Each system is designed specifically to suit the requirements of the particular application. Sections can be provided in mild steel, finished to any standard RAL colour, stainless steel, satin or bright polished finished.

Firman offer a full selection of fireglass, on either a supply only or a supply and install basis, providing fire protection from a basic 30 minute integrity only rating through to the highest levels of integrity and insulation.

Firman Glass is FIRAS accredited for the supply and instalation of fire rated glass and framing, giving our clients the confidence and security that fire test evidence has been considered and complied with.

For more information contact sales@firmanglass.com or visit www.firmanglass.com Firman Glass,19 Bates Road, Harold Wood, Romford, Essex RM3 OJH Tel: 01708 374534

FIRAS Approved/Certificated Contractor 4881

www.firmanglass.com

EAT. DRINK. SLEEP November 2016

Afternoon Tea

with a Twist Having sampled a huge selection of Afternoon Teas over the years, there really wasn’t much excitement as we made our way down Oxford Street to the Radisson Blue Edwardian Berkshire. Passing the hundreds of shoppers on our way to another unexciting selection of sandwiches and a couple of cakes, we joked about heading off to get a ‘proper lunch’ after.

We were asked to head up to the first floor, where we were welcomed by the large glass double doors and the happily enthusiastic staff of the Scoff & Banter Tea Room.

to a beautiful dining experience, with some cookery of very high standards.

Firstly, the hot dishes. A great selection of meat, fish and vegetarian choices.

The Spiced scallops and cauliflower beignets are perfectly cooked, light and bursting with the natural sea flavours.

However, the real stand out for us was the Lamb Cutlet with a mint, lemon and Cyprus Parsley crust. A perfectly cooked piece of meat that left me nibbling at the bone to draw more of the juices out. A great start to the meal!

Having been seated we were talked through the menu, which gave us some real optimism for the afternoon.

The menu is broken into four sections.

These are Hot Dishes, Scones, Sandwiches and Desserts. You get to choose two from each section and of Turning at the iconic Disney store course can mix and match and share to the hotel entrance we managed between you. to break away from the hordes of Then the more traditional dishes came A fantastic idea that has really retail therapists and find our way out. We managed to try every scone elevated the traditional Afternoon Tea, on offer (there are 6 to choose from) inside the well decorated foyer.

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EAT. DRINK. SLEEP November 2016 Scof f & Banter celebrates clas sic British ingre flavour combina dients, in clas tions, prepared sic , cooked and All served with presented with generous help finesse. ings of British (and the occa individuality sional hint of time-honoure d British ecce ntricity).

AFT ERN OO N

Scof f & Banter Tea Rooms are proud to part of London, supp ner Newby Teas lying over 200 exquisite teas to the most discerning clien tele.

TEA ROO MS TEA

Select two diffe rent items from each column and add your choice of hot beverage £34.00

CH AM PAG NE

HOT DIS HE S Spiced scallops , caul Lobster brandy sou Oysters Rockefe Sticky Beijing

Pecan and app

scone

Maple syrup

ller

fillet of beef

Poached Briti

sh free-range egg Florentine (v) Lamb cutlet, mint, lemon and Cyprus parsley crust Warm caramel

ised onion tart

SAN DW ICH ES

le (v)

Chicken Caesar,

Vanilla (v)

rosemary foca ccia Oak smoked ham , English mustard tomato bread and rocket,

Seville orange

Free range hen ’s egg and wat ercress, white bread (v)

Valrhona cho

and sultana (v)

(v)

Rare venison, gin and tonic relish, rye brea d Cucumber, whi te bloomer (v) Steak, balsami c onions, toas ted multigrain Smoked salm on, crayfish and dill crème fraîche, toasted bagel Croque-madam e

colate (v)

(v)

Cheddar cheese All served warm with country preserves and Devonshir e clotted cream

Select two scon

HIG H TEA es to add to £11.50

Our dishes are

marked (v) if suitab

PRO SECCO AFT ERN OO

N TEA Select two diffe rent items from each column and add a glas s of Bottega Prosecco £39.00

SCO NE S

iflower beignets

p, warm cheese

AFT ERN

OO N TEA Select two diffe rent items from each column and add a glas s of Moët Brut Champagne £42.50

le for vegetarians

. Food allergies:

before you order your

food and drinks

please speak

to our Hosts

The sandwich options gave a good mix of classics such as the cucumber on white bloomer, egg and watercress and the ham and mustard. However, you can also opt for the croque-madam, with gooey warm cheese or our stand out sandwich – rare venison with a gin & tonic relish on Rye read. A perfectly cooked piece of venison that melts in the mouth.

rry tart, whippe d cream Chocolate whi sky cake, cand ied orange Lemon meringu e, blackberry compote, lime syrup (v) Trifle, roasted balsamic stra wberries Sticky toffee pudding, salted cara ice cream, mac adamia nut brit mel tle (v) Poached rhub arb and custard, ginger bread biscuit (v) Dark chocola te crème Cha ntilly Raspberry and Prosecco jelly

your hot bev erage

if you have any

and each one is as delightful as the last. Being a small scone it could very easily have been dry and hard but they were moist and with the Devonshire cream and strawberry jam, they were all scoffed with ease. The Apple and Pecan scone was the favourite choice, closely followed by the more traditional cheddar cheese.

DE SSE RTS Fresh strawbe

food allergies

or intolerance

s. All prices are

inclusive of VAT.

An optional servic e charge of 12.5%

will be added

to your bill.

The dessert options gave a lovely end to the experience with some light and refreshing choices such as the Raspberry and Prosecco Jelly, served in a champagne flute through to some real winter warmers like the Sticky toffee pudding, served hot and fresh from the kitchen in a coffee cup with salted caramel ice cream and a macadamia nut brittle.

The amazing food choices left us leaving this experience with a whole new look on Of course you can’t forget the Teas! All the Afternoon Teas, excited to return and try the hot dishes and desserts that we didn’t usual suspect are available from Assam, get the savour on this trip. What lifted the English Breakfast and Earl Grey through to the fruity choices of all types of berry. venue above others however, was the fantastic, attentive and knowledgeable staff If you like a strong tea, make sure you who could do no more to make sure that try the Gunpowder, a mix of Moroccan you were comfortable and at ease for the and Chinese tea that gets its name from meal. A particular thanks to Alonso on this the appearance it has in the bag, of, occasion, we’ll definitely be returning. unsurprisingly, gunpowder.

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EAT. DRINK. SLEEP November 2016

The Soho Sky Terrace Takeover Begins with Bombay Sapphire at the Courthouse Hotel With the warmer months lulling over London, The Courthouse Hotel Soho is kick-­‐starting the takeover of their premium rooftop space, the Soho Sky Terrace, by adding a sumptuous jewel to their crown and partnering with the legendary gin brand, Bombay Sapphire.

The stunning terrace stands as one of the Capital’s primary spots to enjoy premium customer service, quality food and a luxurious atmosphere at the heart of the city, and In the hotel’s permanent spirit of providing an exquisite experience, the rooftop space will be partnering with Bombay Sapphire to celebrate the summer right up until November 2016.

Standing at the helm of Carnaby Street, the hotel’s rooftop will be adorned with plush sapphire cushions and bespoke blankets should the evening take a sudden chill. A brand new artisan cocktail menu will include exclusive creations to accentuate the legendary beverage and the luxurious setting, including a host of gin and tonic ‘twists’ such as Raspberry and Basil, Apple and Pomegranate and the zesty classic, Star of Bombay with Vermouth and Lemon Peel to garnish.

Designed to be enjoyed with the Soho Sky Terrace’s fabulous menu, guests can also indulge in delights including artisan salads and a range of freshly prepared light bites, complimenting the Central London space to perfection.

The Soho Sky Terrace Takeover will continue to partner with hand picked premium drinks brands right up until Summer 2017. Please see website for more details.

The Courthouse Hotel, 19 – 21 Great Marlborough Street, W1F 7LH www.courthouse-hotel.com

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Pioneers in the speciality coffee industry, offering Nationwide service and solutions

Mulmar is a market leader in the supply, installation, maintenance and service of espresso coffee machines and bean grinders Our years of accumulated knowledge and expertise can also be drawn upon to consult, specify, deliver and install bespoke design solutions. Our in house designers can create turnkey design solutions for bars, restaurants, kitchens, cafĂŠs, delis and specialist commercial catering facilities We have a national sales and service team that covers the UK and Ireland We are proud to be the UK importer for some of the largest & most innovative espresso coffee machine and food services manufacturers in the world

www.mulmar.com +44 (0) 845 688 5282 Mulmar Foodservice Solutions Inspiration House, 152 Great North Road, Hatfield, Hertfordshire, AL9 5JN.

Commercial Microwaves

Food quality that counts at times it matters most

> Pre-set up to 30 programmes > Fast and even cooking with Dual Magnetrons > Large 26 Litre Capacity (2/3 Gastronorm) > Stainless steel body and cavity > 5 power levels for greater cooking versatility

Click here to view Samsung’s Commercial Microwave range

Semi-Commercial Laundry

Pairs with 10kg Tumble Dryer

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> 14kg capacity for washing machine > Wash cool & save energy with ecobubble™ technology > Unique water cushioning drum design for extra clothing care > Graphic LED display > Stackable

For more information please contact: homeappliances@samsung.com

EAT. DRINK. SLEEP November 2016

Commercial Catering Equipment

Established in 1988, Gardiff Catering Equipment supplies and services an extensive range of professional catering equipment for commercial kitchens and bars across the UK. We stock or can source any item for your kitchen ranging from refrigeration & cooking appliances to ice machines and ware washing products.

Our Customers are at the heart of what we do and we have grown over the years to become a leading nationwide provider of high end catering equipment to the hospitality sector. Our extensive experience working with the hospitality industry means we have developed an excellent understanding of what you require.

Gardiff Catering can deliver and install your professional catering equipment FREE of charge within the UK – usually with a next day service. And all of our equipment is supported by our friendly and knowledgeable Help Desk Team from 8.00am – Midnight, 365 days a year.

But it’s not just about kitchen or bar equipment. Gardiff Catering provides a professional design, installation and aftercare service for Catering projects and installations. So if you are opening a new business, refurbishing a venue, replacing outdated equipment or need your existing equipment upgraded, we are here to help. Our experienced and creative design team are on hand to support your project and our Project Managers will be on hand to ensure that your installation runs smoothly.

We ensure that your Project is delivered professionally and as quickly as possible.

Our Team will be on hand for regular site meetings, and will completely manage the Project from start to finish and provide training on any new equipment.

We have access to a range of versatile product & equipment packages, with standard or bespoke sizes and all with visually stunning finishes.

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Our extensive knowledge of the industry Gardiff Catering can provide a range of flexible payment options for your Project and our long standing relationships with top manufacturers means our or any appliances that we supply. buying power ensures that we can Our finance plans can be individually offer you competitive prices without tailored to fit your business compromising on service. requirements and budget.

So if you’re looking to spread the cost of your new kitchen, lease purchase a new oven or the short term rental of an ice machine for an event, we have a package to suit.

Contact Gardiff Catering TODAY on 0845 0600 406 248 or email info@gardiff.com www.gardiffcatering.com

GARDIFF Catering Equipment

Professional Catering Solutions

Established in 1998, Gardiff Catering supply & service an extensive range of commercial catering and refrigeration equipment.

We have long standing relationships with all of the major catering equipment suppliers such as Unox, Blue Seal and Rational - and our buying power ensures that we can offer you the most competitive prices without compromising service levels.

We provide a full end-to-end Project Management service for the equipment planning, design and installation of your coffee shop, restaurant or bar.

Design & installation service Free site survey Refrigeration & bottle coolers Cooking equipment & ovens Glass & dishwashers Accredited service engineers 7 day Customer support Rent, lease or buy option

To discuss your requirements call us on

0845 0600 406 or you can request further details by email (quoting EDS ) to sales@gardiff.com Gardiff Group. Unit 10, The Cam Centre, Wilbury Way, Hitchin, Hertfordshire SG4 0TW

CASE ST UDY

How we provided a major supermarket brand with a bespoke sink solution for its UK in-store bakeries As a leading designer and manufacturer of stainless steel furniture and equipment for catering environments, Parry were recently enlisted to deliver a UK-wide bespoke project for a major supermarket chain.

The client was undergoing a rapid expansion and refurbishment programme, which involved fitting hundreds of stainless steel sinks within its in-store bakeries.

A BUILT FOR PURPOSE SOLUTION

FROM SPECIFICATION TO IN-HOUSE DESIGN

The sinks not only needed to be the right size for staff to wash their hands, but also large enough to wash and stack bakery trays, which meant a bespoke solution was required.

The units were designed by Parry’s in-house design specialists at its centre in Draycott, Derbyshire, which includes a CAD facility and is home to its R&D team, who work closely with its clients to develop and refine products until they’re exactly right for the required purpose.

Parry started by conducting a pre consultation with the client to develop a clear understanding of their requirements, identify any limitations and establish how the end product needed to perform, as well as helping with the specification process.

From working closely with the client from the outset, Parry developed a product that ticked all of the right boxes – a stand alone sink featuring an integral splashback.

www.parry.co.uk

They selected Parry to manufacture the units for a number of reasons, including their extensive experience of providing customers with industry-leading solutions tailored to their individual requirements, and their specification and complete fabrication capabilities.

This particular design involved incorporating taps that were specified by the client and an integral splashback that stands at 400mm high, as opposed to the standard 50mm measurement.

Meticulously designed, durable stainless steel products

Backed by 40 years experience in commercial catering, Parry designs and manufactures stainless steel equipment and furniture.

T: 01332 875 544 www.parry.co.uk

EAT. DRINK. SLEEP November 2016

Versatile new background music system creates just the right atmosphere – virtually anywhere A background music system delivered on a powerful tablet platform has been launched by music entertainment specialists NSM Music.

The icon BGM is ideal for anywhere unattended background music is needed and, used strategically, creates instant atmosphere for pubs, hotels, restaurants, and larger retail centres, as well as being suitable for venues and themed events.

The icon system is available on an 8 or 10-inch tablet operating on the Android system and it’s supplied with legally sourced music content, providing the user with access to more than 150,000 tracks.

The management system enables users to set up their own playlists and audio line output enables connection to an amplifier or speakers.

Users can create playlists quickly and intuitively and up to 3,000 tracks can be stored locally at any time. Touch and slide selection and multi-string selection (genre, decade, mood, etc.) and multi-zoning options make the icon ideal for pubs, clubs, restaurants and hotels, as well as the retail sector.

“The icon is an innovative marketing tool for making sure customers and guests feel comfortable and ensuring the

26

right atmosphere is created for an event or environment,” says NSM Music’s Sales Manager Alex Kirby. “It also has the options for audio advertising.

“Its amazing versatility means you can play jazz in the Jacuzzi, bhangra in the bar and something soothing in the quieter areas – all at the same time,” adds Alex. “In fact it can play up to five playlists at the same time.

“By creating MP3 audio adverts on a PC and then linking the tablet to the PC for download, users can then specify how often they want adverts to play,” explains Alex. “The BGM will play a loop of adverts, like a radio station does, say every 30 minutes or whatever time interval is set.”

The icon can be purchased with or without an additional kit that comprises a wall bracket, blue tooth adapter and leads.

More details are available at www.icon-music.co.uk

EAT. DRINK. SLEEP

including Breasley, Ultra, Cintinque, Parker Knoll, Duresta, G Plan Cabinet, Ercol, Heartlands, Buoyant and Vogue Beds.

Here’s a sneak insight in to some of their thoughts on changes and trends for 2017:

November 2016

British furniture designer Ercol, has been producing quality furniture for 95 years, and for 2017 will bring products that are synonymous with quality and offering timeless, pared down design combined with excellent functionality. Said Ercol md, Nick Garratt: “The key industry theme moving into next year will be the weakness of sterling and increased factory input prices putting pressure on margins.

This is likely to feed through to selling prices.

“Ercol will be stepping up the rate of new design and new product introduction and we are working on a range of new themes for next year.”

According to Britain’s largest upholstery manufacturer, Buoyant, one of the biggest changes in the industry is consumer demands.

JANUARY FURNITURE SHOW ACCOMMODATES THE BEST OF THE BEST

If you want to see the best of the best in furniture and furnishings, then the January Furniture Show is the place to be.

Taking place at the Birmingham NEC (Sunday 22- Wednesday 25 January 2017), the four day trade exhibition is where anyone who is anyone in the furniture and furnishing industry gets together.

Some of the UK’s top furniture brands – specialising in the hotel, restaurant and contract markets – will be exhibiting their designs, products and innovations for commercial buyers and specifiers who are interested in sourcing furniture for the contract and interior design markets.

Continuing support for the show comes from right across the furnishings industry, which prompted organisers to expand stand space across the five halls for 2017. So far, there are over 300 confirmed exhibitors

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The company says consumers’ have massively increased expectations of better value for money, shorter lead times and more choice.

Accommodating these demands, Buoyant will be showcasing its innovative designs at the show in a multitude of sizes and shapes alongside storage, beds and motion. Its fabric offer has become increasingly complex.

As the Parker Knoll brand continues to grow, it remains committed to designing and developing collections in line with the changing market place and latest trends – whilst providing the ultimate in comfort.

At the 2017 January Furniture Show, it will be launching a brand new collection honing in on its commitment to continuous innovation, and market leading design.

For more information and to pre-register visit www.januaryfurnitureshow.com

the home of furniture NEC SUN 22 - WEDS 25 2017

A SHOW BUILT ON SUCCESS

EAT. DRINK. SLEEP November 2016

discover the magic ... design lounge furniture by Flexfurn conic-o Kubo

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www.flexfurn.com

Pub Blocks Social Media for More Social Atmosphere

EAT. DRINK. SLEEP

These days many people seem to be on their phones 24/7, even when they are out and about everybody seems to have this fatal attraction to staring at their small screens whenever they can. Verbal conversation is at the brink of decline and it seems that nobody is caring about it. But one bar called “The Gin Tub” in Brighton is bringing socialising back to the old days. They have declared that mobile phones are killing pubs due to customers always being on them whilst inside the venue and not participating in the atmosphere of the place, and so they have come up with a solution – a mobile phone signal blocker.

November 2016

The Gin Tub has included an additional feature to the roof of their property, a mobile phone signal blocker that disables customers receiving 3G and 4G signals. But they have placed old style phones with rotary dials at each table that can connect to other tables or to the bar for ordering a round of drinks.

The Gin Tub is speculated to be the only one bar that has a mobile phone signal blocker attached to the venue ceiling in England, and within its first few weeks of business, it has received a great amount of reviews on how

well it gets customers to socialise without the use of mobile phones. For those who have companions who are stuck to their mobile phones, then this may be a great place to bring them and truly interact in a social way without media.

Whilst The Gin Tub has installed a mmobile phone signal blocker, they have allowed rotary phones on each table to order at the bar.

Whilst The Gin Tub has installed a mobile phone signal blocker, they have allowed rotary phones on each table to order at the bar.

The Gin Tub is the only bar which has a mobile phone signal blocker, but maybe not for long. Other bars and pubs are now starting to look into having signal blockers on their roofs to get people socialising in the old fashion way. So maybe verbal conversation is not as near to a decline as we thought.

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EAT. DRINK. SLEEP November 2016

Fabrics & Linens

Agua Fabrics London based Agua Fabrics are leading producers of performance upholstery fabrics for the Hospitality and Leisure sectors. From launching the first collection in 2001, Agua has invested heavily in new designs and range extensions creating an impressive portfolio of 24 collections covering soft fabrics and faux leathers.

Agua is rapidly gaining a reputation for the production of high quality on trend fabrics that meet the needs of challenging hospitality environments where traditional soft seating has been quickly ruined by spillages and soiling.

In addition to being Fire Retardant to Crib 5, all the Agua collections are impervious and supplied with a stain resistant finish. These excellent properties help to keep furniture in service and maintain the appearance of the fabric.

Agua also offer a Crib 7 faux leather that is ideal for use in high hazard environments.

Working closely with colour trend experts and fabric designers, whilst retaining the need for practicality in contract environments, the most recent Agua collections are at the forefront of modern thinking: Cashmir Tones, Stretch and Lunar Canis.

Cashmir Tones consists a stunning mix of softness, warmth and colour. It offers both the appearance and feel of wool while still providing all the benefits of Agua’s technical properties.

A luxuriously soft fabric perfect for bedroom, public area and restaurant schemes. This is a perfect addition to the already popular Cashmir collection, which together with Tones now offers 30 sophisticated colourways.

Agua Stretch is a ground-breaking faux leather offering an exciting new solution for shapes traditionally found to be difficult to upholster. The revolutionary fabric frees furniture designers to explore and create a new range of curves and profiles. Stretch can be used practically while still providing a fantastic finish in a variety of colours.

The addition of the Canis design, a hound’s tooth print to the Lunar collection further increases Agua’s reputation as the leading supplier of faux leathers to the Hospitality sector.

The existing Taurus, Paint Pot, Aries, Lunar and Furnisoft collections provide

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over 150 colourways, whilst the Mystique collection adds dramatic metallic effects to enhance designs.

When considering upholstery fabrics for spas, poolside and outdoors, specialist fabrics are crucial Agua has collections appropriate for these areas as well.

AGUA – design without compromising performance www.aguafabrics.com Agua Fabrics Ltd, Hyde House, The Hyde, London, NW9 6LH, UK T: +44 (0)20 8205 0050 E: info@aguafabrics.com

design without compromising performance Waterproof

Stain Resistant Cashmir Tones Thistle

Bleach Cleanable

Fire Retardant Crib 5 Cashmir Tones Lilac

Anti-Microbial

Phthalate Free

REACH REACH Compliant

100,000 Martindale Abrasion Severe Contract

P E R F O R M A N C E U P H O L S T E R Y FA B R I C S See the full Cashmir Tones fabric range at www.aguafabrics.com Agua Fabrics Ltd | info@aguafabrics.com

EAT. DRINK. SLEEP November 2016

Fabrics & Linens

Mitre introduces new product range for hotels Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, has launched an accessories range for hotels. The new range, introduced by popular demand, gives hotels the key elements they need for their bedrooms.

Readily available to purchase on their website or through Mitre’s Customers Account Managers, Mitre’s new range of in room amenities include a sturdy hotel room black safe which can be floor or wall mounted for extra security and a 1200w Caterlite steam iron with a matching 1.45kW Caterlite hotel kettle which is perfect for use in hotel rooms.

There is also a Polar hotel room fridge in black with a 30 litre capacity which comes with an easy-cleaning ABS interior and a reversible lockable door for maintenance and enhanced security. To complement the range, there is also a Bolero black powder coated steel waste paper bin with a silver rim and 10.2 litre capacity, a great value ironing board and an attractive chrome cube tissue holder.

Mitre Linen’s MD Jim Mangan said: “From quality bed linen and pillows for hotel bedrooms, through to bathrobes and towelling for bathrooms, and crisp table linen for dining areas, we have been supplying leading hospitality operations across the world for 70 years.

“We are delighted to launch our first accessories range which will help provide hotels with the everyday functional products required for a bedroom. Listening to our customers is extremely important to us and we were getting an increasing number of requests for these items.

“We know that the hospitality market is highly competitive and that the little extras for guests are becoming increasingly important if a hotel wants to stand out from the crowd.”

Mitre’s high level of service and quality earned the company the honour of the Royal Warrant in 1955.

Its 70th anniversary catalogue is divided into four different ranges: Essential, Comfort, Luxury and Heritage by Mitre, the company’s designer collection.

www.mitrelinen.com

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treat your guests to our beautiful, bespoke

Heritage range

70

Celebrating

years

Bed Linen Soft Furnishings Towels and Bathrobes Visit mitrelinen.com/heritage or call us on 01685 353456

EAT. DRINK. SLEEP November 2016

Fabrics & Linens

Earlier this month, Vision Support Services showcased some of the finest hospitality linens from the luxury Liddell range to visitors attending the Hotel Show Dubai 2016.

Taking place at the Dubai World Trade Centre between 17th and 19th September, the event attracted over 600 exhibitors all hoping to present their products and services to some of the major players across the Middle East and Africa hospitality industry.

Luxury Liddell Range Proved Highly Successful at Hotel Show Dubai With some of the premium Liddell products on display, the Vision team were on hand to answer any questions and sell the benefits of this range, which has been seen across some of the world’s most prestigious establishments; from the RMS Titanic in 1912 to British Airways Concorde and beyond – now appearing in some of the most exclusive hotel groups around the world.

This year proved to be extra special for the Liddell name too, as Vision have been proudly championing the history of the brand as it reached 150 years this year. Founded in 1866 in Donaghcloney, Ireland the name has come a long way since then and, to memorialise the occasion, Vision created a replica version of the very same Titanic table linen appearing on the ocean liner all those years ago.

Unveiled at the show, the Titanic linen was on display alongside a number of first-class Liddell products including the Sheer Lux filled goods range, the Rushbrooke bedding sets, Foxrock bathrobe, Athena table linen collection, Arona bed linen range, Monte Cristo bed linen set and elite Van Gogh range of bath linen.

Liddell Titanic Linen Replica

Liddell Boutique collections which included a range of original and luxurious bed and table linens.

This is a hugely exciting time for the Dubai hospitality market with the number of rooms and hotels growing year-on-year and so being able to showcase our deluxe and first-class hospitality With visitor numbers estimated at linen products couldn’t have come 30,000 over the course of the three days, at a better time.

International Sales Director Marc Wynne said: “The Hotel Show Dubai presented We invited some of our largest Vision with a great opportunity to clients from the Middle East and launch our commemorative 150th Africa to the event in order to

36

build upon our existing relationships with key contacts in the region as well as highlight the superior linens to potential new customers within these markets.”

The Hotel Show Dubai, which is the largest event of its kind across the Middle East, proved to be a huge success with visitors being offered the chance to receive a complete insight into the hospitality market and the chance to experience first-hand the superior products each exhibitor had on offer. www.liddell-international.com

3

heritage rich textile brands

At the cutting edge of textiles since the 18th century

Luxury

Performance

Specialist

Backed by the buying power, logistics and distribution of Vision Support Services You’ll find our superior product brands in the most prestigious and renowned establishments across the four corners of the globe; from the world’s most exclusive hotels to government buildings, from healthcare establishments to retail stores…

We can deliver the right product into the right environment.

Powered by 01254 589 550 visionsupportservices.com

EAT. DRINK. SLEEP November 2016

Holding over 16 years of experience, 3R Telecom has become one of the largest distributors of electronic point of sale system with embedded payment solution. A few of the major elements of point of sale being Prepaid Mobile Top up Vouchers, International Calling Cards and Credit and Debit Cards.

With a network of retailers across the UK, 3R continue to progressively develop and enhance their services, providing ongoing solutions and pioneering development to help their retailers with growth, regardless the size of the methods. The company has an excellent reputation of customer service - multi-lingual staff relating to today’s retailers, fast and efficient deployment and the best commission rates on the market. As well as having a variety of payment options, 3R hold a strong reputation for developing strategic alliances with buying groups, suppliers and developing new markets.

3R offer a range of services from Merchant Payment Solutions to state of the art EPOS systems which are both designed in such a way to become an integral part of your business. Assembled with detailed reporting functionalities which will help to minimize your costs whilst maximizing profits, they are excellent for both multisites and single-site.

Your edge in business management, your edge in payment management.

Providing secure, fast, reliable payments allowing you to take payments stress free.

3R Telecom, based in London, launched its ground-breaking entry into the industry by introducing merchant service terminals in 2001.They have since grown to become a market leader in the provision of powerful, affordable and user-friendly point-of-sale.

3R merchant service terminals are not only easy to install but also easy to use, making this applicable for all retailers. Offering both countertop plug in terminals and portable terminals, you choose which one is more suited to your business style.

Installation and training are provided free of charge to help customers get the most out of their terminal. With 3R portable terminals you can serve all day on a single charge meaning sales can keep rolling in.

These terminals also provide customers with the option of contactless payment from all major credit & debit cards.

Our Merchant Service Solutions • Take advantage of competitive rates • Secure payments giving you peace of mind • Utilise around the clock UK based support • Have quick access to payment terminals and online payment services • Benefit from colour screens and seamless contactless payments for even quicker transaction times • Make use of integrated mobile top up and international calling cards • Appreciate the lightweight, rugged, versatile design • Gain access to GPRS terminals allowing portable, on-the-go transactions

Our Mobile Top-Up & International Calling Card Solutions • Mobile top-ups earn you commissions increasing your daily income • Our services are free and easy to set up and works on a variety of our terminals • Increased footfall with minimal effort • We offer a range of mobile topups for all major UK networks • Customers experience hassle free, easy and secure purchases of phone credit • We provide you with some of the best rates on the market • Vouchers can be easily cancelled if there is an error during printing 3R EPOS solutions provide your business the edge you need within the industry. Our software provides a number of advantages including: speed of service, better staff productivity, cost control, stock control, visibility and reduced shrinkage. Alongside comprehensive reporting, an increase in profits can be realised almost immediately.

They are designed to create reliable, secure and fully scalable systems that allow your business to grow. Coupled with our robust, easy to use hardware, the result is uniquely tailored solutions that meet your needs.

With installation and training provided, you can simply plug in the till and use it.

Our EPOS Solutions

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• Durable Touch Screen EPOS With Optional Extras • Integrated Debit/ Credit Card Payment Facility • Fully Integrated Back Office With Full Stock Control

• • • • • •

Complete With Financial Reporting Integrated Customer Loyalty Scheme Hardware/ Software/ Back-Up Support Free On-Site Installation and Training Product Promotions 24/7 UK based customer service support • Bespoke Screen Customisation

One solution…

Multiple possibilities 3R solely has integrated CES Software, a bespoke development which has played a huge part in running a successful business.

CES Software is a subsidiary company of 3R Telecom Ltd; a software and services company which focuses on the retail, mobile telecoms, payment solutions and digital service markets.

It builds on established retail management software products, and uses its senior management team’s experience of these industries to launch innovative new services into retail customers.

Launched in 1997, CES has over time grown a worldwide customer base covering pubs, clubs, hotels, restaurant as well as fast food & takeaways, convenience stores, newsagents and wholesale amongst many others.

Ramesh Patel, director of 3R Telecom said: “The key to our ongoing success has been the determination to cherish relationships with our customers, developing a friendship rather than a working relationship and working alongside each of our customers at each stage providing them with high levels of support and guidance.”

For further information please visit www.3rtelecom.co.uk or email info@3rtelecom.co.uk

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EAT. DRINK. SLEEP November 2016

Introducing your New Best Friend London based Intent productions have been serving the event industry for over 10 years with their successful stretch tent rental division. This year see’s them launch a new service tailored to the hospitality sector - serving pubs, bars and event spaces who have outdoor spaces that they want covering on a semi-permenent basis - Introducing MyTent.

Do you have an outdoor space could be transformed into a covered beer garden with heating and lighting during the winter months? The MyTent service is a superb solution for extending your indoor space, covering your garden or rooftop and weather proofing your outdoor area.

Fully Managed Service Many pubs and bars enjoy Intent’s canopy design and installation service – brilliant for pubs or venues who love their summery beer gardens but want to continue using the space during the winter months. The MyTent service includes the cleaning and storage of the tent whilst its not in use so you won’t need to worry about its maintenance. The tent can be branded with your logo, or that of a drinks brand or supplier - many pubs have had their tent paid for by brands who want their logo on the canopy for customers to see when they enjoy a drink.

Some event spaces offer their MyTent stretch tent as a bookable option for their venue, offering their outdoor space covered or uncovered for an additional fee and have the MyTent team come in to install and remove it as and when they need it.

What is a Stretch Tent?

A stretch tent is a semi-permenent canopy made of a stretchy poly-cotton fabric, coated with a PVC layer to make it waterproof. They are custom made in sizes to suit the space and even cut to fit around, over or past permanent fixtures or obstacles. Intent have years of experience in designing bespoke canopies to fit spaces in urban environments - they have tackled rooftops, back gardens, terraces, even boats!

Intent’s revolutionary new service MyTent is changing the way venues and bars are looking at their outdoor space, making it work for them year round and not just when the sun shines. Get in touch with them to see how they can help your business make the most of your outdoor space no matter what the weather is saying. www.intentproductions.com - Head Office 0208 947 2465 info@intentproductions.com MyTent - Managed by Intent

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MyTent offers bespoke stretch tents for your space or situation, along with a no-hassle management package Combining the best materials with our expert knowledge we’ll custom make your own stretch tent - either designed and fitted to your space or for multiple sites and configurations.

Get in touch with us today to find out more.

3D Design - Colours & Branding - Installation & Fitting - Storage & Cleaning

www.intentproductions.com / +44 0 20 8947 2465 / info@intentproductions.com Follow us on social media

EAT. DRINK. SLEEP November 2016

Crystal Display Systems Ltd (CDS) is a leading designer, distributor and value added reseller of flat panel display solutions, digital signage technology and retail advertising products. Their expertise and years of experience allows them to offer the best solutions to their clients and partners all over the world.

Offering their continued advice and support throughout the projects they get involved in as well as after sales support also. Being particularly popular for retailer designers and shop fitting installs as they assist from the initial planning stages right through to the completed project. They are renowned for being able to provide their customers with the more unusual and unique display products in the market that they may not be able to source elsewhere at the best quality and cost effective too.

CDS are particularly eminent for their wide range of Transparent (Translucent) technology display offerings. Transparent LCD Displays are the latest innovation in LCD technology, opening up a wide range of new opportunities in retail, marketing and much more. Panel kit solutions are very popular for creation of designer’s own models and ideas and the possibilities are endless. Their impressive transparent finished product range include the transparent ClearVue showcase boxes which have been taking the retail sector by storm recently as they give that unique advertising spark. This incredible technology allows you to put a product inside a showcase display, and then run digital advertising content on the high resolution transparent LCD in front which hides and reveals the product with clever use of content to grab attention and help promote and ultimately sell the product.

Also in the range are the IceVue displays, produced from the ground up as transparent refrigerators these amazing products include a hybrid TLCD panel which switches from full transparent to semi-transparent via a proximity sensor. This feature gives a greater impact at a distance with higher contrast content also being improved by an optically bonded panel removing glare. Maximum transparency being achieved with an IPS M+ panel creating a brighter, more vivid image.

CDS can also provide their customers with many other digital display solutions including; a huge range of digital advertising poster displays, a wide range of touch interactive screens, videowalls, ultra-wide stretched displays, shelf edge POS electronic devises and many more.

To find out more simply visit www.crystal-display.com or contact Meghan Mudge via email on mudge@crystal-display.com or telephone +44 (0) 1634 327420

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EAT. DRINK. SLEEP November 2016

Hybrid Transparent Cooler

49� Advertising LCD Smart Motion Sensor Available from Stock Commercial Grade Warranty

Mix Digital promotion with Physical products in the fantastic Hybrid Cooler. Create customer interaction with your brand. Inspire purchases, Increase revenue!

Digital Displays and LED Light Pockets The high street estate agent must modernise and innovate in order to keep pace with the increasing threat of online-only estate agencies. Creating a professional first impression is important for boosting sales and vendors.

Fairfield Displays are dedicated to creating digital and window display solutions for estate agencies throughout the UK, helping them to stand out from their competition through displays such as LED light pockets.

LED illuminated displays are a fantastic way of presenting multiple properties and advertisements in a sleek, engaging manner.

www.crystal-display.com +44 (0)1634 327420 info@crystal-display.com

Experts from Fairfield Displays will be on hand to offer advice and information to help you determine the best display solutions to suit your agency. Digital window displays are a great way of catching the eyes of passing customers. These high-brightness screens are easy to see at all times of the day and can be easily updated through innovative software packages.

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Enjoy your favourite wines without ever pulling the cork.

After a long day nothing’s better than a glass of wine. Now you can enjoy one without worrying about finishing the bottle. The Coravin System is a unique Wine System that pours wine without removing the cork. Using premium Coravin Capsules to safeguard your wine, Coravin lets you enjoy the same bottle day after day, glass after glass. Because your favourite wines should never be compromised.

And neither should your choice of when and how to enjoy them.

Available at www.coravin.com

WE ARE TAKING IT TO THE NEXT LEVEL...

First we reduced our lead times now we are reducing our Minimum Order Quantity We can now offer you flexibility, whether you want 1 cup or 3,044 cups!

Sarah Punchard - Printed Cup Advisor

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To find out more, visit our website www.printedcupcompany.co.uk

CALL US TO TODAY TO PLACE YOUR ORDER

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@printedcupco

01200 449911

EAT. DRINK. SLEEP November 2016

It’s All About the Figures…..

It was during the swinging 60’s when our rebellious founder, Brian Murphy, established Europa International - with the back room of his Camberwell digs doubling up as a warehouse for the limited-stock then on offer.

Since then, the family run company has held onto its fun-loving, customer service driven roots… but little else remains the same. Here, we’ll use a dollop of creativity (and perhaps a sprinkle of fantasy) to help bring you up to speed with where we find ourselves today.

Imagine you’re meandering along the M1 when, out of the corner of your eye, you spot a long row of bar stools.

10,323 to be precise, and they’re conga dancing up the motorway.

You pull over, take a sip of water, and scold yourself for working too darn hard on all those events over the last year, before heading to the nearest service station for some much needed rest and a strategic caffeine boost.

We’ve sent enough bar tables out to reach the top of Mont Blanc, and so many display racks that they could house every single book available in your average central library... Even the really big boring ones.

OK, so the bar stools weren’t quite strutting their stuff up the motorway, but we all know that stranger things have happened in this industry - and the point we’re trying to make is that we have enough said bar stools for a game of leapfrog all the way from London to Glasgow.

Simply put, over the last 12 months the Europa International team has been busily preparing for events across the UK, from concerts to conferences and intimate seminars to sensational soirees. During that time we have delivered in excess of 1,250,000 items of furniture, carpet and panels to more than 4000 ‘happenings’.

And whilst the figures alone can be boring, can you imagine seeing Big Ben clad in graphics which look like they belong on conference Shells, poster boards, showcases or cupboards, ‘cos we’ve produced plenty!

We’ve travelled more than 208-thousand miles and could shrink wrap the Shard with the number of rolls we have used on our glass and cabinets. And although we look after all of our much loved furniture which is

also treated to a pamper session from time to time (aka, a good old rub down) we also regularly replenish our stock to keep it looking top-notch.

That means that of the 10.6 tonnes of waste that we had to wave goodbye to in the last year we were able to recycle a pretty impressive 74.3%!

2017 is already looking set to be equally busy, and all because our customers love to feel all #HireHappy.

www.europainternational.com 50

What can your menu do?

This was the question asked by NextMenu throughout their launch at Restaurant Tech Live. Indeed looking at traditional paper menus in use today the answer would seem to be “not much”.

“unstoppable wave of change” There were quite a few companies at the show promoting the various benefits of smart menus and it appears this trend is really happening. Despite the reluctance of restaurant managers to digitize, the first unstoppable wave of change is already under way. McDonalds have been rolling out their self-service order kiosks “almost everywhere in the UK and this goes a long way in educating both diners and other restaurants. It is only a matter of time until we will demand such digital interfaces it in more up-market eateries as well.

“turbo-charger for busy city restaurants” So what can these fancy menus do? We have seen instant editing, instant language switching, mouth-watering photos, full search and filtering capabilities and even videos of the cooking and preparation process. This already trumps any paper menu, but the ambitious ones go a lot further by integrating it with the kitchen and bar for instant order processing. This is definitely a turbo-charger for busy city restaurants.

“number one smart-menu solution of 2016”

NextMenu went all the way with their vision of the connected restaurant by integrating smart-watches worn by waiters who can now be buzzed from the menu or automatically called to the kitchen when an order has been prepared. They also added advanced feedback functions directly into the menu, helping restaurants improve service. This complete solution approach helped them climb to the finals of the Innovation Awards, making NextMenu the number one smart-menu solution of 2016.

“essential to remain competitive” Speaking to their co-founder, Tibor Barna, we asked when such solutions would become mainstream: “Five years from now almost everyone will be using digital menus or kiosks.” He commented further on their new kiosk solution: “This allows the smallest take-away or coffee shop to leverage the same technology as McDonalds, without the multi-million pound investment”.

From what we saw at the show, we are convinced that smart-menus will soon become essential to remain competitive for any busy restaurant. Five years from now, we will be amazed at how much more menus can do.

FINALIST 2016

NextMenu puts your menu on a tablet and brings it to life with videos, photos and dynamic recommendations. It connects the diners directly with the kitchen and bar for instant orders and notifies waiters on smartwatches when the orders are ready or when they are called to a table.

NextMenu helps you: • Capture every up-sell opportunity.

30% up-sell of drinks, starters and desserts • Serve more customers, more easily.

17% rush hour revenue increase from faster table turns Tablet menus for table service venues, kiosk solution for take-aways and pubs.

Bring your restaurant to life with NextMenu.

www.nextmenu.com sales@nextmenu.com @NextMenu

EAT. DRINK. SLEEP November 2016

Booking Software

Sleep? We’d rather be booking a hotel online...…

Would you rather sleep or do some online booking?

It’s an easy answer for one in three Brits – they use their smartphone even in the middle of the night, according to a new report. With device-dependency at that kind of level, it’s not surprising that the hotel industry is moving fast to give mobile-minded guests everything they need to achieve their perfect hotel experience – from booking online to the final payment.

More than half of hotels told a recent survey that they are spending more on technology in 2016. Travel industry analyst Henry Harteveldt – who used to work for Forrester – says: “Mobile has produced a permanent sense of immediacy. It’s changing forever how our guests interact with us and how they expect us to interact with them.”

Even if it’s in the middle of the night…

This trend towards online booking has been hastened by the arrival of the millennial generation in the hotel market.

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They’re the generation most likely to select their hotels using Hotels.com, Expedia or Booking.com. They don’t think of these channels as online travel agents – they refer to them as web-booking, and told the survey the ease of booking online is crucial to them.

Add these travel-hungry newcomers to older generations who have also embraced online booking, and it’s easy to see why the hotels that are succeeding are the ones that embrace booking software in all its cutting-edge glory. And that’s true whether your hotel or group lies at the full-service end of the spectrum, or sits on the economy side.

“Whether hotels are luxe or budget they still have a world in common – filling rooms with the right guests at the right time and the right price – and booking software is helping to provide a great answer.

“For the full-service hotels, the guest experience is paramount – it’s what sets them apart from their competitors, encourages loyalty and enables commission-free repeat bookings that maximise yield. Creating effortlessly convenient booking is paramount for this customer.

“Along in economy class, the emphasis is on creating easy accessibility, so guests can book quickly via a mobile device; see it, book it, sorted…

“Fortunately, hotel property management systems (PMS) are developing fast to keep in step with these changing needs in the industry.”

A PMS will automatically synchronise rates and push out availability across all the online travel agents to your potential guests, who are all out there searching for accommodation on their smartphones or laptops.

“It provides a direct connection to online travel agents such as booking. com and Expedia via seamless integration with leading channel management services so you can offer bookings 24/7, 365 days a year,” said Luis.

How booking software works for Mansley Serviced Apartments Mansley Group Holdings owns and operates serviced apartments under the ‘by Mansley Serviced Apartments’ brand in London’s Mayfair and Kensington, Edinburgh and Inverness.

It also owns Serviced Apartments Worldwide who act as a global aggregator to the wholesale travel market for more than 500 serviced apartments.

Implementing a powerful property management system across all its properties has created significant savings and efficiencies for the Group.

Mansley Group Holdings, a privatelyowned business and a customer of NFS Technology Group software, offers a portfolio of around 100 different apartments ranging from studios to four-bedroom apartments, designed both for the corporate and leisure traveller and available for short and long-term stays. Under the brand Serviced Apartments Worldwide, based in Singapore, the group acts as an aggregator to the wholesale travel industry.

“Technology such as booking software is no longer a luxury in the hotel business - it’s as necessary as clean sheets if you want to attract and retain guests.”

It employs the latest technology in the sector to deliver up-to-date pricing and availability for over 500 serviced apartment blocks worldwide with particular emphasis on Europe, Asia and the USA. Mansley Serviced Apartments implemented NFS Technology’s roomMaster PMS system group-wide to manage its four properties and connect the database to both channel management/ online bookings as well as their own aggregator site (SAW).

* Luis De Souza is CEO of NFS Technology Group, a leading international provider of hospitality software – www.nfs-hospitality.com

Deploying the system and its booking software has led to standardised reporting, and increased efficiencies in Mansley’s business processes, because all bookings that come via their own website, online travel agents and their own aggregator site are now instantly integrated in the system.

“Those online bookings are then imported without manual intervention from the hotel – a timesaving benefit whether you are luxe or economy.”

It’s a service he believes hotel guests now demand – and he expects their appetite for online booking to continue to grow.

“It’s a trend hotels ignore at their peril,” he said.

In addition, the roomMaster property management system was set up to maximise the yield per apartment, and this has resulted in higher ADRs for the company. Colin Stone, Group General Manager of Mansley Serviced Apartments, says: “We’ve been delighted with the performance of the PMS system across our properties.”

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EAT. DRINK. SLEEP

Luis De Souza, CEO of hospitality software specialists NFS Technology Group, said:

November 2016

Booking Software

Avenista Table Reservations also provide all-inclusive access to their incredible support team (awards surely coming sometime soon!) who can implement booking strategies and take care of all of the administrative duties involved in managing the software too.

It’s no surprise that Avenista® customers tend to be busy, extremely well-run restaurants who are always looking for that extra bit of efficiency and want it without hefty prices attached. Unlike so many booking systems Avenista® do not operate a Diner portal and so will never attempt to sell tables from competitor restaurants or gazump a restaurant’s Google ranking.

Never heard of Avenista®? Well, perhaps you can be forgiven. With the stampede towards basic, web-based booking systems in recent years many restaurateurs completely overlooked this unassuming UK company, attracted instead by the fanfares of the big booking operators. But one size does not fit all and having experienced high running costs or poor service delivery many restaurateurs are now looking elsewhere and finding Avenista has intelligent, super-easy software with everything they need and more for often a fraction of the cost.

With more than 10 years’ experience delivering Table Reservation software the team at Avenista® know what makes busy restaurants tick and have continuously honed and polished their software to make running a Front of House effortless. These days millions of diners are seated each year using Avenista® systems.

Oddly perhaps, at Avenista® their mission is for their customers to spend the minimum time possible using the booking software, yet still have the software do exactly what the customer needs, enabling them to spend more time in their restaurants on activities where they can really add value.

To achieve this they worked on making Avenista® intelligent and efficient without taking away any of the features that allow restaurants to deliver really personal service to their Diners. And, so keen are they to deliver on the mission they

As Kerry Beswick (Managing Director of Avenista®) says – “We have absolutely no relationship with Diners at all.

Everything we do is focused on the restaurateur. We are all about providing the absolute best tools and services for our customers to help them make the best restaurants.”

With an impressive client roster, awesome features (including a new online payment feature for events and deposits – saving restaurants huge amounts of time, and reducing no-shows), and pricing lower than anything comparable, many restaurateurs are now getting the message and switching to Avenista® saving themselves time, money and headaches.

Mobile Friendly/App Friendly Bookings Marketing & Promotion Tracking Extensive Pre-Payment Features Intelligent Diary With Class-Leading Flexibility Table Management Walk-Ins and Waitlisting SMS Paging FREE Online Bookings Avenista is the must-have tool for busy restaurants still struggling with pen and paper and is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective.

You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your reservations partner.

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EAT. DRINK. SLEEP

Book Yourself Full

November 2016

For the burgeoning accommodation business, Welcome Anywhere Core offers the essential tools for boosting room sales and managing bookings. Established and larger businesses need look no further than Welcome Anywhere Plus which offers full PMS features at a fraction of the cost. No matter how big or small your hotel, guesthouse or B&B, there’s a Welcome Anywhere for you.

One platform, multiple possibilities

Designed to fill your rooms Profitable online booking, at last.

Welcome Anywhere Core and Plus include online booking for your hotel website as standard. No commission fees, no setup costs and no headaches. We’re big advocates of the hotel website, and that’s why we won’t charge a penny for bookings taken via yours. It should be your most profitable source of online bookings, and the mobile-ready Welcome Online booking facility will help make it so.

For freedom & total flexibility Portable reservation chart: Leave the office, but never leave your reservation diary.

Access your reservation chart from any web-connected PC, Mac, tablet or smartphone in the world. Although you can leave Welcome Anywhere to sell your rooms for you, it will always be there when you need it, wherever you are.

Feature rich and well connected Channel Management: Let something else do the reacting.

Welcome Anywhere offers automated links to Laterooms, Expedia and Booking.com, meaning you will never again have to manually update multiple websites with your availability and rates.

Bookings are also automatically allocated a room without you having to lift a finger.

Welcome Anywhere is also certified for TripAdvisor’s TripConnect platform, offering guests the ability to check live ability and rates and book direct when researching your property.

Channel management is optional in Welcome Anywhere Core but included as standard in Welcome Anywhere Plus.

For further information call the sales team on 0330 100 10 90 or 01604 889800, or email sales@welcome-systems.uk, or visit www.welcome-anywhere.co.uk 58

EAT. DRINK. SLEEP November 2016

Choosing the right coffee supplier customer service and responsiveness to communications, delivery times and added value to the customer – do they go above and beyond to help e.g. training. Buying locally is of course important these days, a local provider cares about local reputation so is likely to be more reliable BUT only choose them if they are the right fit and their product is great.

Learn about the coffee being offered to make the most of the free time being given to you by the supplier.

Do you like them?

Having a good relationship with your supplier is fundamental, so get a feel for their business style and personality. If you like them and they are courteous and helpful, then chances are you will have a good relationship. Find common ground (kids, sport etc) and make sure they like you too.

More than just coffee

Quality first is key, but choosing a reliable supplier that can respond quickly is also hugely important.

Choose a supplier with knowledge and passion.

The right supplier will really know their beans. A deep understanding of coffee and a passion for the product is something that you can trust. You will then be able to learn from them and then pass that on to your customers. Your supplier should be able to tell you where the beans are from, how to get the best from them and explain the aromas and flavours to help you sell more effectively.

Try before you buy.

You drink coffee too and your business instincts matter, so trust your palate and that of your staff. Get sample packs and ask for a tasting session. Make the coffee yourself in your own machines to get a real sense of what your customer will be drinking. A good supplier will bend over backwards to come and see you and discuss their product with you.

Do your homework Once you’ve found a potential supplier ask them who else they supply and if you can get references. This may seem a bit much for buying coffee, but one phone call could save you a lot of fuss later down the line.

Ask other customers about the consistency of the product,

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The main event is the product but there is no harm in finding out if there are other things provided. Can they beat the prices for any other product, machine servicing, teas and chocolates, syrups and free training etc Is there point of sale products?

DO….

• • • • • • •

Try the product first with your staff and friends Ask the supplier’s other customers about the service provided Make sure you trust and like them Make sure they are passionate and knowledgeable about their product Ask what else they can do to help your business Keep focused on what you need and don’t be charmed into things you don’t need To really make sure all of these boxes are checked, come and talk to Hessian Coffee.

Hessian Coffee are a family ran supplier of freshly roasted coffee’s, award winning teas, commercial equipment from traditional espresso machines to bulk brewers plus everything in-between for the hot beverage industry.

Get in touch: sales@hessiancoffee.com Call: 01799 543809 twitter.com/hessiancoffee facebook.com/hessiancoffee

EAT. DRINK. SLEEP November 2016

In September, intelligentpos, the leading cloud based point of sale solution for shops, bars and restaurants in the UK, announced it had been acquired by iZettle.

The acquisition sees the two disruptive tech companies joining forces resulting in a ‘onestop-shop’ for commerce in store and on the go.

Together iZettle and intelligentpos provide an integrated payment and point of sale solution that allows small businesses to take card and contactless payments and use hundreds of different features on the point of sale app to help them manage and grow their businesses.

For fast growing businesses already using iZettle’s payment systems, intelligentpos offers advanced point of sales features including; table management, which gives restaurants a bird’s eye view of their tables and helps them provide a higher level of service; stock management, which helps merchants make sure they never run out of their customers’ favourite products; and advance reporting that helps users make informed decisions about their business.

Tom Allerton, Finance Director at The Mae Deli (Deliciously Ella’s cafe) said: “We use iZettle and intelligentpos at our deli in central London. We needed an integrated system that was able to scale with our business. Using intelligentpos and iZettle we are able to easily monitor tables, stock, staff and take payments within one app, it’s these added tools that help us sell smarter.”

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Jacob de Geer, CEO and co-founder at iZettle says: “Five years ago, iZettle set out to empower small business owners with tools to help them accept card payments in an easy way - tools which were typically reserved for larger businesses.

“One year ago, iZettle broke new ground by offering small businesses hassle-free access to financing with iZettle Advance. Today, via the acquisition of the talented team and great product at intelligentpos, iZettle takes yet another step towards its mission of providing small businesses with a wide range of services and features that are critical to helping them grow and build their empires.”

Robin Knox, CPO and Paul Walton, CTO, co-founded intelligentpos in 2013. Robin comments: “As businesses increasingly are looking for a unified point of sale and payments experience this is a natural next step for us and for the market. Moreover, iZettle have the same ethos and values as us and we’re thrilled to be joining the team and develop future products that help small businesses thrive.”

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Beverages

EPOS

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

November 2016

EAT. DRINK. SLEEP

Directory

Lighting

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit.

Tweet us @Radnorhills

Furniture

Flexfurn +44 (0)1242 524777 www.flexfurn.com

Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Training

Coffee + Coffee Machines

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Graphics

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.

www.spiritlablondon.com

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527

www.jura-coffee-machines.co.uk

To advertise in the directory please contact Andy Bell on 01843 448443

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