eat.drink.sleep May 2017
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2017 Caffè Culture 23-24 MAY Show Preview OLYMPIA LONDON
Leisure Bench Turn your outdoor space into profitable space
Net Curtains Direct Creating a sophisticated look with sheer curtains
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Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager
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Michael Amor 01843 591 523 michael@eat-drink-sleep.com
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EAT. DRINK. SLEEP May 2017
2017 Conference Proves Excellence by Association CEDA’s 2017 Conference brought together leading associations and individuals connecting them under this year’s theme of ‘Excellence by Association’. Among them were FCSI UK, cedabond, Craft Guild of Chefs, the British Culinary Federation, The Royal Academy of Culinary Arts, Hospitality Action, Commercial Kitchen Show, National Association of Care Catering, Hospital Caterers Association, LACA, TUCO, British Sandwich Association, Nationwide Caterers Association, ENSE, ASSIST FM, ALMR, CESA and Association of Catering Excellence. The Business Day
Medium Project
Peter Martin of CGA Peach gave his usual thorough insight into current food and drink market conditions in the UK, what the recent threats and opportunities have been, and some suggestion of what they are likely to be in 2018 including the determination of consumers to go out and eat despite economic challenges, concerns over Brexit and their need for new experiences.
Gratte Brothers beat some stiff competition to be awarded the Medium Project title for its work on the Carnegie Club, Skibo Castle, to upgrade facilities serving the golf club house.
First on the stage Wendy Bartlett from boutique contract caterers Bartlett Mitchell described the current challenges faced by contract caterers including rising food costs and the continual need to innovate menu ideas to compete with, and offer an alternative to, the many high street and street food retailers.
Large Project and Overall Winner 2017 The morning concluded with a fascinating ‘Big Interview’ with Peter Martin talking to chairman of Mitchells & Butlers Bob Ivell and getting a frank view of how the business had fallen behind and had to rethink what it does. He pointed to the public desire for quality at a fair price that has seen the launch of the Miller & Carter steakhouse concept and plans to roll out 100 more.
The 2017 CEDA Grand Prix Awards
The next speaker Adam Martin, director of Tesco Hospitality, explained how the 309 owner-operated foodservice sites that Tesco has have gone through considerable change to allow the retailer to compete against other supermarket rivals, and also benefit from the increased revenue that instore eateries are generating. Taking up the final Business Day speaking slot Nadia El Hadery, cofounder of YFood, a food technology consultancy, got people thinking about what is to come with her take on ‘Trends for the Kitchen of the Future’. Nadia showed that food technology is coming into foodservice through many avenues from kitchen-based hydroponics to innovative apps to cut foodwaste by monitoring activities in a commercial kitchen like food being returned by customers.
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With kitchens on a grand scale, across multiple levels, Court Catering Equipment rose to the brief given by the prestigious Le Cordon Bleu to design, specify and install kitchens for its European headquarters in Paris.
Outstanding Customer Service In a break from the normal entry Inox Equip worked alongside Rational to help with the design of facilities for a new patisserie academy being developed by Claire Clark MBE and Milton Keynes College.
Project Management Awarded for the first time this year the CEDA Grand Prix Project Management Award really showed how CEDA Members must continually go the extra yard to keep projects on-track and within budget, and C&C Catering Equipment demonstrated this clearly in the work it did to get foodservice up and running at UBS’s new offices in Bishopsgate, London. Details of the CEDA 2016 Grand Prix Award winners:
Small Project CNG Foodservice Equipment scooped the Small Projects Award for helping Newcastle’s House of Tides restaurant become the dream its owner Kenny Atkinson envisioned.
EAT. DRINK. SLEEP
Drake & Morgan to open the Bothy in London’s West India Quay
May 2017
Bar and restaurant group, Drake & Morgan, has announced plans to open The Bothy restaurant in West India Quay in May. The announcement comes as part of the business’ strategy to build a multibrand bar and restaurant portfolio. The site, a Grade-I listed warehouse, will seat 200 diners and span 11,522 sq ft across two floors. The bar will be housed on the ground floor while restaurant seating in the lower ground. A riverside terrace will allow for a further 200 to dine alfresco and will have its own bar. The design will incorporate original warehouse features, including the timber beams, exposed floorboards, flag stone flooring, cast iron columns and deep-founded brick walls. Downstairs there will be an open kitchen and cocktail bar. The Bothy will trade seven days a week, offering an all-day menu from breakfast
through to dinner as well as small plates and sharing boards. Jillian MacLean, managing director, said: “West India Quay has become a drinking and eating destination and has been on our radar for some time. Following our recent successful opening of the Pagination across the water in Canary Wharf, I am looking forward to welcoming our customers to the Bothy.” The pub group plans to open four new bar restaurants this year: three in London at West India Quay, Cannon Green and on Principal Place, plus one in Manchester’s St. Peter’s Square. In January this year, Drake & Morgan acquired two new sites in the City; the Listing in Cannon Green and The Allegory in Principal Place.
Scarfes Bar launches caricature-inspired menu The newly formed Scarfes Bar team at The Rosewood Hotel London has launched a menu inspired by Gerald Scarfe’s most iconic caricatures. Bar manager Martin Siska and head bartender Greg Almeida might only have been at the bar for less than a year but they hit the ground running with an ambitious menu they want to compete with the best.
‘He didn’t speak English and I didn’t speak Spanish,’ he says. ‘People would be staggered at how we could communicate but he is a very visual person and it worked.’ But that was then and this is now. Siska poached three Dry Martini guys for Scarfes and pretty much built up the 10-strong bar team from scratch.
‘When I started I knew that if I wanted to make this huge then I needed the right team behind me,’ he says. ‘I started researching the team. Pretty much all the Scarfes Bar at Rosewood London‘It was bar team have been at the bar for under not an easy ask, to create a very different a year. Some have a five-star background, cocktail menu that can compete with the some have Michelin star background. It’s best, with a relatively new team, over the busiest trading period of the year,’ Siska told varied.’ Imbibe. But the bar manager has experience Almeida was one of the last additions, being dropped in the deep end. joining less than two months ago. ‘When he arrived a lot of the drinks were in the final Siska was in charge of setting up Dry Martini in London, working for Javier de las stages but he tried them and suggested Muelas, when neither spoke the other’s first twists/ amendments at this late stage and they were enforced.’ language.
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EAT. DRINK. SLEEP May 2017
E2 CONTRACT LIGHTING Based in Staffordshire, E2 Lighting are Project Lighting Specialists with years of experience illuminating venues within the Hospitality sector.
Hide & Hoof, Concorde BGW The newly built restaurant at the popular Yummy’s Parlour, which is based in the Yorkshire Countryside. The dairy farm, which up until the introduction of Hide & Hoof was focussed on supplying Ice Cream and other dairy based treats to its customers, wanted to bring the playfulness of the successful parlour to the new eatery.
Through working alongside Interior Designers and Architects, the team have been able to build an impressive list of completed projects all over the country. E2 have their own inhouse manufacturing team, enabling their client’s creativity to have no boundaries. They work directly with the designer throughout the project life cycle, from initial design through to the final handover. Some of the company’s more recent projects will attest to their bespoke abilities.
E2 built bespoke ‘Dairy’ themed feature lighting using old vintage milk bottles that were previously used on the farm itself. Head of Steam, DV8 Designs. The grade II listed building was presented to DV8 Designs with the challenge of creating a Steampunk style venue. The bar nestled in the busy streets of Sheffield really screams character with an industrial feel throughout. With the high ceilings, E2 were enabled to create large bespoke beer bottle chandeliers, which draw in the crowd through the ceiling high arched windows.
Salisbury Arms, Dakota House of Design
The Clocktower, John Dixon & Associates.
Located in the Scottish Highlands, this traditional pub was given a quirky facelift by Dakota House of Design. E2 manufactured oversized pendants and chandeliers to the designer’s specifications and helped create some real ‘wow factor’ pieces.
JDA took on the challenge of returning this much loved pub back to its former glory. E2 worked closely with the designers to help create a warm and fun environment for all of its customers. They built industrial feature lighting with a dash of colour alongside a mixture of Scandinavian inspired pendants.
WWW.E2CONTRACTLIGHTING.CO.UK 01782 625119
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318 Hartshill Road, Stoke-On-Trent , ST4 7NJ
EAT. DRINK. SLEEP May 2017
UNBAR SEASONINGS CURRIES FLAVOUR A major improvement to its hugely successful Butchers Pride range of premium quality seasonings and marinades has been unveiled by Unbar Rothon. Joining Chilli Cor Blimey, Indian Summer, Piri Piri and others is an exciting selection of six new sausage seasonings, plus four more which are certain to add an additional dimension to the stuffings sector.
The other new sausage seasonings are Pork & Apple; Leek & Chilli; Spicy Apple & Black Pudding; Parsnip Honey & Thyme; and Smokey Garlic & Thyme, with the last two being suitable for vegetarians.
Attracting particular attention in a qualitative test market were both Pork & Toffee Apple and Pork Curry with Mango Chutney.
Certain to drive volume sales in the stuffings sector are four new seasonings – Orange & Cranberry, Leek & Black Pepper, Red Pepper & Shallot and a classic Sage & Onion.
The former enjoys the bitter sweet taste of toffee carefully balanced with cinnamon whilst the latter has warming spices and tangy mango chutney.
“These flavours are designed to enable caterers to widen the choice of products available beyond our awardwinning, day-to-day classic flavours, all of which we continue to have available,” said Unbar Rothon director, Richard Rothon.
About Us Past & Present The company was originally founded in 1921 as ‘Underwood & Barker’, supplying in the ‘UNBAR’ brand name. Felix Rothon purchased the company in 1948 and moved the operation to Billericay in Essex. The company focussed on serving the food industry, building a considerable knowledge in the formulation and application of ingredient systems for any food product. The company was renamed in 1976 to Unbar Rothon by combining the “Unbar” brand with the family name ‘Rothon’. Our sister company, World of Spice was launched to supply the food service sector with the finest quality products. Today, Unbar Rothon is directed and managed by the next generations, with support from a dedicated team of sales, manufacturing, quality and development personnel. Together we continue a proud tradition of delivering ‘Quality and Economy’ for our customers.
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EAT. DRINK. SLEEP May 2017
Ever wondered how you can reduce delicate glassware breakages, maximise storage space & reduce glass handling? Caterparts have the solution!
Fries Rack Systems are designed specifically for the Catering industry, catering for delicate & fragile glassware. From a Cocktail Bar to a Pub, Caterparts will have a Rack suitable for your glasses. Supplied in the most familiar size, the Fries 500 x 500mm rack will fit all machines of this size (dependant on the height selected) These robust racks can help your establishment eliminate breakages! Each rack features individual compartments to prevent the rattling and knocking of glassware during the wash cycle. These compartments provide a secure hold and protective fit for any size glass. Fries Racks feature an Efficient Wash Design (EWD) This patented technology ensures the water targets the most problem areas of your glassware in the first and last rows. The exemplary open design allows water to wash & rinse the glasses at the edge of the rack as effectively as those in the centre. This outstanding combination results in improved washing & faster drying meaning your glasses come out crystal clear! Not only are they designed to use during the wash cycle, Fries racks provide durable protection to your glassware whilst in storage and transportation, resulting in the reduction of glass handling. Once your glasses are crystal clear you can simply remove the rack with your glassware ready for use, storage or transportation to your next venue. All of this combined will greatly contribute to eliminating breakages resulting in your establishment saving money!
Fries Rack Systems that fit your needs This innovative system lends itself perfectly to the washing, drying, storing and transportation of your glassware. Manual handling is greatly reduced resulting in less breakages and the unique, open design allows for efficient circulation for crystal clear results.
Secure, protective, adaptable... • Eliminates breakages • Individual compartments • Each compartment provides a secure hold and protective fit for any size glass • Reduces glass handling • Maximises storage space
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• Suitable for transporting • Design allows for better wash results meaning cleaner glasses • Designed to meet the specific needs of hotels, bars, restaurants & the catering industry
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sales@caterparts.com
REPLACEMENT PARTS FOR THE CATERING INDUSTRY FOR OVER
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06/04/2017 14:14
EAT. DRINK. SLEEP
Stratton House Hotel completes first phase of £1.2m refurb
May 2017
Stratton House Hotel in Cirencester has completed the first phase of its £1.2m refurbishment programme.In the eight months since being acquired by Veritas Hotel Group, the Gloucestershire-based hotel has already renovated 13 of its bedroom and created 10 new jobs. Five more bedrooms are due to be refurbished by the of April. Aidan Stevens, director of Veritas Hotel Group, said: “When we took over the hotel last July we said we wanted to re-establish Stratton House, not only as a tourist destination and a venue for corporate guests completion of phase two in early summer.” and weddings, but also placing it back into The second part of the development will the heart of the community. “We are very aware of the hotel’s history and take place in June, with nine more bedrooms being refurbished and a renovation of the the respect that deserves, but we are also drawing room and reception area. The making our own mark with the elegant and hotel’s restaurant and bar are also due to be modern style we know people look for in a country hotel. We are looking forward to the updated.
New luxury spa at Ye Olde Bell Hotel Lincolnshire, but with easy access just off the A1 and a direct train service to London, the modern and elegant spa will feature six treatment rooms, two of which are double, a hair boutique and express salon.
Stylish AA Four-Star Rosette hotel Ye Olde Bell, has announced the opening of a new multimillion pound luxury spa for late Spring 2017. The new 17,000sq-ft spa will offer ten hot and cold experiences including a custommade ‘snowstorm’ experience, the only one of its kind in the UK, Sabbia Med Sunlight therapy, steambath, salt cascade room, mud Rasul, Swiss pine sauna, mineralising stonebath, herbal laconium, shower walk and indoor-to-outdoor hydropool. Located in the rural village of Barnby Moor on the corners of the three counties of Nottinghamshire, Yorkshire, and
Built over two floors, guests arrive at reception through imposing double oak doors where they are greeted by a sweeping hand-carved oak staircase and glass panelling. Inside the spa, in addition to the experiences, there will be an open fire, numerous relaxation areas, luxurious changing rooms and a stunning bar and restaurant with theatre style kitchen. Outside will feature a garden and relaxation areas. The spa itself has been designed in conjunction with Spa Vision by Spa Directors, Sadie Ardron-Levack and Lizzie Bath. The interior design has been led by Hilary Levack and designer Tonia Wynne of Homestead Interiors, both of whom did the full design refurbishment of the hotel. The spa will sit adjacent to the AA Four-Star Rosette Ye Olde Bell and will complement this historic hotel, yet at the same add 21st century contemporary style. Ye Olde Bell has been passionately restored by its private owners offering 59 individually styled plush rooms, stunning suites and luxury lodges.
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EAT. DRINK. SLEEP May 2017
Continuing to push boundaries in order to supply high-quality, pure products, Robeys are delighted to present an exclusive selection of stylish outdoor cookers and furniture to enhance any outdoor dining space. Our modern, practical and efficient outdoor cooking systems by Outsign are the perfect alfresco dining solution. Designed to last, the Cookout range is the ultimate blend of fine cuisine and design. Available in over 256 colours these cooking systems are more than just an outdoor cooker, doubling up as a grill, wok, oven & stove. Each Cookout cooking unit is equipped with retractable casters making them transportable to any outdoor location desired. Each Cookout module can also be creatively joined together to create the perfect cooking system for any dining circumstance. Unique and versatile, Cookout by Outsign is the epitome of outdoor cooking & alfresco dining. To complement outdoor living spaces even further, Robeys also boasts an eye-catching collection of outdoor furniture by Dutch designers Borek and their sister brand MAX & LUUK.
Alfresco dining with the benefits of indoor comfort
Enjoying international recognition, the Dutch designers have presented an evolution in materials, colours and shapes with one overriding theme, top quality. Each collection has an extensive range of products from tables and chairs to parasols and chaise lounges that suit every type of style. Celebrating 40 years of revolution and quality, Borek has spent four decades focusing on innovation and sustainability, quality and excellence, comfort and seating pleasure. The haute couture of outdoor furniture, Borek’s latest collection is timeless, elegant and delightful with the sophisticated design creating symbiosis between the outdoors and ultimate comfort. Introduced with great success four years ago, MAX & LUUK are aiming to make outdoor living that little bit more fun. With lively colour palettes, trendy materials and stylistic elements, the MAX & LUUK 2017 collection is a perfect match for the growing contemporary character of outdoor furniture.
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As the official UK importer, distributor and retailer, these unique outdoor furniture collections and alfresco dining solutions are exclusively available through Robeys and our network of valued Retail Partners throughout the UK and Ireland. Our purpose built riverside showroom
located in the heart of Derbyshire also showcases these exquisite ranges as well as host of other unique products, many exhibited in live displays. For more information on any of these products visit our website www.robeys.co.uk or contact us at info@robeys.co.uk or on 01773 820940.
EAT. DRINK. SLEEP
Times are challenging
May 2017
but the right technology can help restaurants stay in control
Prices in the foodservices industry showed an alarming 3.7% rise in February, according to new research – and further significant increases are predicted to follow. Labour costs are also expected to rise - so what can restaurants do to manage their operations better in these tricky times? Luis De Souza, CEO of NFS Technology, specialises in software and support for the hospitality and events industry – and he says using technology to improve control of labour and stock is imperative. “For restaurants, having the right technology in place can stimulate a step change in terms of control and customer service,” he said. “Modern labour management technology means restaurateurs can use historical data to fine tune their labour scheduling to meet actual need - and ensures they can mitigate against employee abuse. “This can include common scams such as claiming overtime for unworked hours or clocking in for friends – the best technology tracks worked and non-worked hours right through to payroll and uses biometric check in/out to ensure that these abuses cannot happen.” A comprehensive stock control system makes it an effortless process to track sales and inventory as well as forecasting future sales, product mixes and guest counts. 12
In addition, a stock control system streamlines the process of communicating with suppliers. Armed with accurate data, restaurant managers can easily spot any variances in stock levels and take the necessary corrective action. “With an added impetus to turn more tables to maximise revenue,
Luis De Souza, CEO NFS Technology
EAT. DRINK. SLEEP May 2017 technology is being increasingly used to speed food preparation and service,” said Luis. “Kitchen automation software ensures that orders are always accurately delivered in a brisk manner so that guest satisfaction is increased. In addition, the technology also ensures that dishes are prepared in a uniform manner.” With this combination of back office control and enhanced service restaurateurs will be better placed to thrive in these trying times.
“The restaurant business has never been easy. But in these difficult times, technology helps restaurants establish and maintain control of labour and stock.” * NFS provides Aloha EPoS, the leading solution for guest payment, tableside waiter service, kitchen automation, labour and stock control. See more information at www.nfs-hospitality.com
Luis said: “The dining market is changing, with customers wanting an ever more swift and satisfying experience. “Coupled with the trend for home food delivery, it’s a further challenge to restaurants who already see their margins being eroded by price inflation. 13
EAT. DRINK. SLEEP May 2017
THE BEST PILLOW in the WORLD! Hotels can help put an end to the nighttime ,nightmare, toxic chemical fix provided by Foam & Feathers Whilst staying in a Tokyo Hotel in 1996 [selling essential oils, then the mainstay of his business] Tony was confronted by a strange pillow on the bed that consisted of a number of very hard tubes stitched together & was advised these were filled with Buckwheat Husks . In China & Japan buckwheat pillows are the norm, having been used on beds for centuries. On returning to UK he set about a radical new design using Organic Husks & a Sturdy hard wearing Cotton Drill for the casing. A driving force behind the natural, mite free, allergy free, eco-friendly, pain free, holistic Perfect Pillow, [incredibly has a life span of 20 years] was the fact that 3 years earlier he was in despair having contracted the debilitating illness , M.E , resulting in migraines , pain & nights of suffering through lack of quality sleep . He studied the health issues such as immune system dysfunction , one of the major culprits now being acknowledged by those that know is now credited to toxic foam and feather Pillows & mattresses. Unbelievably pillows are contaminated with highly toxic chemicals to comply with fire regs . How daft is That !!! Tony’s Perfect Pillow passed the regs without any contamination .The Organic husks have an amazing ability to extinguish flames naturally. The common sense alternative, protect your guests AND our Precious Planet. Another simple built in feature is adjustability, with a poke or a shuffle the sleeper creates their very own bespoke sleep Nirvana, Why should your guests tolerate one position memory foam when they can have instant simple adjustment at their fingertips. Its’ for side, back or front sleepers, at a VERY low price to selected establishments.
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Add to your Hotels esteem, not to mention bucket loads of 5* reviews on Tripadviser by providing an ethical brilliant holistic pillow, biodegradable, so will not occupy landfill for 500 years as will foam, leeching toxins in Rivers & Oceans, a diabolical legacy for unborn generations. Surely the time is now, to no longer patronise the mass polluters who spend fortunes on deceitful advertising. These guys are supreme experts at churning out poisons in unregulated sweatshops at the behest of heartless, unethical number crunchers, controlled by hardcore accountants whose only consideration is the bottom line. Do you imagine they sleep soundly at night? If they do be assured, they will not slowly poison themselves on dangerous pillows & mattresses. After 21 years of production, on The North Yorkshire Moors, having received thousands of reviews & messages of praise, we know the future is green, Joe Public has seen the Light, many reviews advise “We take our Perfect Pillows with us when staying in Hotels, otherwise there is no possibility of a decent sleep”. Clearly they don’t want their Grandchildren’s, Grandchildren to curse our stupidity of leaving them a toxic legacy. They were most pleased with an order of 80 Perfect Pillows’ from a 6 star Hotel in Dubai, now we look forward to orders from European Hotels. contact: sales@perfectpillow.co.uk TEL: 01287 644444 FAX 01287 644244 p.s. they now have a scheme whereby Perfect Pillows’ can be on guest beds at zero cost.
unsolicited feedbacks : “I LOVE IT. When I wake in the morning I have far less neck stiffness. The first pillow that gives proper support to the head & neck” - Carl - Jan 2012 “The best I’ve slept on in years. I can’t live without this anymore. I take it to hotels with me, it’s always cool. If you spend time with your laptop in bed, it provides matchless back support !!! Cool at night, no more turning over pillows. The comfort it adds to your neck, shoulder & head is OUT OF THIS WORLD. PRODUCT OF THE YEAR” - Ian Valentine - Somerset - April 2015 “I recommend this pillow to anyone looking for a better nights sleep” - Henry Chinaski - Glasgow “Excellent pillows, they have made such a difference, no more waking up with neck pain, definitely the PERFECT PILLOW” - Jill Chamberlain . “These Buckwheat Pillows are great supporting your head in just the position you want, and even better, keeping it cool. I can’t understand why anyone might prefer a conventional pillow. Perhaps my brain needs more cooling than some. Rather like a high powered computer I like to think” - review by Rovert. “What a life changing experience this has been for me. I’ve not had one migraine, which for me is some kind of miracle” - Mr Lee R. Brewin . “The Holy Grail of Pillows. I really can’t recomend this highly enough. I thought I tried every kind of pillow, feather, foam & tempur . The best I’d come across until now was a very expensive toxic Tempur , but even that was not a patch on my new Buckwheat Pillow, whereas the Tempur is inflexible, the Buckwheat takes just a second to push it into whatever shape you want, and there it stays, all night. I’ve NEVER slept so well . What I’m saying is believe the hype-baffling as it seems these pillows aren’t available on the British High Street, you’ve finally found the uber pillow.” - Liz on 7th July 2012. “What is this madness . .These pillows are absolutely amazing, bad back? Bad neck? Dust mite allergies? want an animal free pillow to sleep on? YOUR USUAL PILLOWS ABOUT AS MUCH GOOD AS A PAPER BAG IN A STORM! After 3 days of owning these pillows, you would have to have ME ARRESTED FIRST before I’d let you take them away. ”
* Imagine if you will Chinese workers toiling away producing toxic memory foam which are shipped by the boatload to unsuspecting buyers in Europe ,here's the irony , those self same workers go home to sleep on Buckwheat Husks as their ancestors have for 2000 years
EAT. DRINK. SLEEP May 2017 The best wireless tableside ordering system from Pi Electronique that is reliable and stable. Pi Handy uses RF communication technology, not wifi. The Pi Handy faultlessly communicates with Kitchen or Bar Printers no matter how small or large the space. Whether indoors or outside, the Pi Handheld POS System stays in touch. The system is extremely reliable and one that will increase customer satisfaction, speed up the service, and bring in more revenue. Pi Electronique is the leader in delivering advanced restaurant POS management systems to restaurateurs worldwide. Utilising state of the art hardware POS systems matched with leading handheld technology, PI Electronique restaurant systems deliver the highest levels of functionality and reliability. The good news is that PI Electronique is part of the worldwide family of more than 92,000 installed systems, developed over 28 years in the restaurant capital of the world Paris, France. The system is purpose built; a combined guarantee and insurance for SUCCESS. Computer experts are not required to run or maintain the PI system. Installation is a turnkey operation because we prove your system off site and simply CONNECT and
POWER up. Features are added to the system when a need arises. When considering new epos system, resist the temptation of trying to save yourself a few pounds with cheap hardware. It will end up costing you more down the track. The low priced computers and printers advertised are cheap for a reason. Most epos companies will also charge for on-going software support, this will add to your overall cost. Pi Electronique pos system, with its built-in software is reliable, sturdy, long lasting and requires very minimal support or maintenance. With PI POS System there is no on-going software and user license fee or expensive upgrades. The system uses proprietary software and hardware, everything from one company, so no compatibility issue. The Pi Electronique pos system can be linked to various PMS systems and there is the optional suite of back office software that makes this system complete. Kepos Systems supply and install Pi Electronique Restaurant pos systems throughout the UK. For a free no obligation demonstration please call us on 0800 689 1030
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EAT. DRINK. SLEEP May 2017
Acme fits-out UK’s best vegan restaurant Watch the project video here: www.acmefg.com/vrev
had high expectations for his new diner. Dom said, “As a 100% vegan restaurant, we’ve got distinctive values and a big message. We The Acme Facilities Group, an award winning restaurant wanted to communicate that facilities provider, has recently through our new premises announced the completion of by creating a unique, high a flagship project for the UK’s quality and well-designed space that really matched our best vegan restaurant, V-Rev Vegan Diner. V-Rev is based in personality.” Manchester’s vibrant Northern “We needed a partner with Quarter and their all-new the experience, reputation restaurant was completed in and creativity to deliver our December 2016. vision – a company that could turn the architect’s Established in 2011, V-Rev conceptual plans into a is one of Manchester city practical, ergonomic and centres most popular visually striking restaurant. speciality restaurants. It’s Acme brought an intricate the city’s first and only 100% understanding of restaurant vegan eatery and since design to the planning opening, they have won a process along with the extra string of awards including creative flair that we needed ‘Best Vegan Restaurant and it was clear from the in the UK’. In partnership outset that they would go the with architects, Acme were responsible for fitting out the extra mile for us.” entire restaurant, including front-of-house furnishings, mechanical and electrical, HVAC (heating, ventilation and air conditioning) and the commercial kitchen. Dom Moss, owner of V-Rev,
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Darren Mason, Divisional Catering Manager at Acme said, “Every bit of V-Rev is Vegan, from the food they serve to the materials on their sofas. We were determined to source all the right materials for Dom and produce the
visually unique restaurant he needed. V-Rev has grown into an incredibly popular diner. We knew from the traffic they had through their old site that, even with four times the floor space, they were still going to be very busy. They needed a layout that was operationally seamless, that allowed the smooth flow of staff, food and customers in a unique setting.” Tom Kennedy, lead designer on the V-Rev project said, “One particular design challenge was the basement kitchen ventilation system (HVAC). We designed a system that channelled fresh filtered air down to the basement
kitchen all the way from the building’s roof, 6 floors above. You would think a busy kitchen located in a basement would get quite hot, stuffy and loud, but we’ve succeeded in making it one of the quietest and most comfortable kitchens we’ve ever created.” Dom concluded with, “We’re delighted with our new restaurant. From the materials and workmanship of the front-of-house, through to the contemporary equipment and ergonomic layout in the back, the team at Acme have done a great job. “ “We’ve been packed out from the day we’ve opened and the facilities are coping perfectly with the demand, just like Acme said they would.” For more information, or to enquire about refurbishing your own restaurant, visit: www.acmefg.com/vrev
May 2017
With increasingly busy lifestyles, the affordability struggles around having children and many women choosing to have babies later in life or not at all, pets are taking on a more important role in modern family life. Following suit is an increasing demand from pet owners for their pet’s products and services to be an extension of their own lifestyle choices, which naturally includes holidays and travel.
Having sent over 12,000 owners and 15,500 dogs on getaways since 2014, and with a net promoter score of 75, Europe’s number one pet friendly holiday bookers, PetsPyjamas, are leading the pack for giving canine guests and their owners an experience that keeps them coming back for more. Shifting the experience from merely dog-tolerant to truly dog-friendly, PetsPyjamas recognises that a warm welcome for a customer’s dog is how the travel and hospitality industry can entice, maximise and retain the lucrative hound pound. PetsPyjamas CEO Gracia Amico says: “The travel and hospitality industry is waking up to the true value of the Hound Pound. Pet owners are willing to stretch their budget a little further if it means their dog can come too. If taking a break, customers travelling with pets tend to drink and dine on site throughout their stay because their pet can be by their side, or close by in their room, which in turn drives up a higher spend per guest.” PetsPyjamas work closely with their partners to create experiences dog owners will love. From exclusive packages, all-inclusive deals, welcome boxes on arrival through to sausages at breakfast, all breaks are bookable via expert Pet Concierges, who have amassed a wealth of knowledge on what owners are looking for from a dog friendly establishment.
Drawing on their extensive pet accessories experience, PetsPyjamas have recently introduced a new Travel Partner Shop offering competitively priced beds, bowls, towels, blankets, pet bins and more, with many items available for personalisation. The most wanted item is the Pet Essentials Kit (£24.95 for a pack of 5) – a mini welcome kit featuring a travel bowl, toy, treats and shampoo, which is now the new standard in-room complimentary item that dog friendly properties can offer their canine clientele.
EAT. DRINK. SLEEP
Grab A Bite Of The Hound Pound With The Dog Holiday Experts PetsPyjamas
For properties looking to enhance their dog-friendly experience or introduce it to their offering, PetsPyjamas are a one-stop for success, giving partners a free listing and only charging on booking results. PetsPyjamas maximises traffic with its highly engaged customers via regular e-shots, PPC campaigns, a fully SEO optimised site and social advertising. Raising brand awareness, they run an annual dog-friendly travel awards with prestigious ambassadors, and have a strategic partnership with Eurotunnel to attract overseas guests. Be more dog-friendly with the Pet Experts at www.Petspyjamas.com/about/partner
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EAT. DRINK. SLEEP May 2017
MEET SPITFIRE HERITAGE GIN’S SISTER:
NEW SUPERMARINE VODKA Spitfire Heritage Distillers has followed the runaway launch of its single estate, small batch botanical gin with a vodka close to its heart and born in Blighty. The artisan vodka at the heart of Spitfire Heritage Gin (gin is made from vodka) is, say its owners, so sublime it couldn’t be kept under wraps. In a bold move the young company chose to launch Supermarine Vodka – just ten months after its highly acclaimed gin was introduced to the market. Even at 54% the vodka is so smooth it can be enjoyed neat, ideally from a frozen shot glass, (or over ice and with tonic if preferred). Supermarine Vodka is named after the company that created the mighty WWII Spitfire – and Supermarine vodka is at the heart of Spitfire Heritage Gin. The gin’s ‘Rolls Royce Merlin engine’ one might say. Created by the same world award-winning master distiller John Walters in Cambridgeshire, Supermarine Vodka has a smooth, creamy finish with a slight vanilla hint. No flavours or botanicals are added, this flavoursome vodka is a result of a beautifully crafted and highly specialised bespoke distilling process. Brand owner Ian Hewitt said: “We are incredibly pleased with the finish of this vodka. It is elegantly balanced and offers a delicate pallet while staying true to the roots of the best vodkas. Yes it’s British and, yes, it holds its head up with the best of them.” Spitfire Heritage Gin, launched May/June 2016 and is listed across a range of distributors, including Hammonds of Knutsford, Enotria and Coe, Charles Wells and Bibendum, is on sale at Wine Rack and the best independent bars and restaurants, in bars across all Armed Forces UK facilities through ISS Defence and selling in the Spirits Room at Harrods. www.supermarinevodka.com SPITFIRE HERITAGE DISTILLERS LTD www.spitfireheritagegin.com Proud to support the SPITFIRE HERITAGE TRUST
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NEW SUPERMARINE VODKA
Following the launch of a major public awareness campaign to help people reduce ‘cancer-causing’ acrylamide in overcooked food, a government crackdown will soon see pubs and restaurants face hefty fines, imposed by the FSA, if they don’t drastically alter their cooking practices. Now, FriPura, producers of a ‘revolutionary’ filter, which has been shown to reduce calories by nearly 25% and carcinogens by over 10%, is looking to attract the support of leading individuals, businesses, regulatory bodies and nonprofit organisations to promote a ‘gold standard’ in frying. Sam Wilbraham, FriPura’s Exec Chef and Marketing Director, says: “This is a simple product that can help commercial kitchens double the life of their oil and improve the health and quality of their food, without any need to change their cooking practices. There is a chance here to work with organisations like the FSA and Public Health England to make necessary improvements and to really shout about the positive advances that are being made. “Although deep-fat frying is one of the less healthy cooking methods, it also plays an integral part of menu-planning. Deep-fried food is enjoyed by customers due to its crispy texture, golden colour and unique taste. Establishments recognise the need for this option and kitchen design reflects that. We are now at the forefront of educating businesses that they are able to improve the health of customers, even if choosing deep-fried foods!” The filter was brought to Sam’s attention when he was working as a chef. He explains: “My father, who has extensive knowledge of the food business, was working on a new product that claimed to double the life of cooking oil in deep fat fryers. As this product was of professional and personal interest to me, I asked to trial the product. The team at FriPura were happy to have a chef close to the project look at the product and offer a different viewpoint.” Since 2012, FriPura has invested over £1m in developing a product that can double the life of cooking oil, offering cost, health, and environmental benefits to commercial catering. In its first year of launch, the filter has been adopted by a number of restaurant and bar chains, including, The Lovely Pub Company, The IHG, and The Metropolitan Pub Company. FriPura is now aiming to grow to £100m turnover in the next five years, but it hasn’t always been an easy ride for Sam and the team. He comments: “We have spent many years painstakingly perfecting a product that we know seems too good to be true. It’s easy to use, quick, healthier, tastier … and the economic benefits are there from day one.
(L-R) Sam Wilbraham with Kyle Barnes, head chef of the Eagle, Cambridge with the FriPura filter
“The reactions we get from chefs can be broad, from those who immediately love the product, to those who are highly skeptical that it will work. Funnily enough, the chefs that are cynical tend to become our biggest advocates.” “So far, we have been very focused on the UK commercial dining market with pubs, restaurants, and hotels. The scope for the product in the UK is huge when taking into consideration the size to the service industry. Irrespective of all the other benefits, we have something that will save every customer half their costs on oil.” Almost inevitably the size and scope of this product has led to a broader ambition, and Sam hopes The Gold Standard will provide some industry-wide direction on environmental issues, health, quality and cost. “Our industry has been aware for a long time of the need to front-up to these issues. Our product not only falls in line with other brands’ corporate and social responsibility to customers, the environment and themselves, but actually improves on their expectations. Quite rightly, there has been a general shift towards issues surrounding consumer health. It’s just that we can make that shift seismic in a relatively simple way, and we want to take the whole industry and governing bodies with us.” Rather than railing against government directives, Sam believes further intervention may actually be useful: “New York State has a piece of visionary legislation that if a product is of reasonable cost and improves the health of the consumer, it must be implemented. Our product goes beyond that: it saves money, improves health and changes people’s lives in a positive way.” “It really is a no-brainer.” www.fripura.com
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He gave up his career as a chef to support his father in developing a ‘revolutionary’ product that reduces carcinogens and calories in cooking oil. Now, the MD of Hull-based company, FriPura believes the industry can confront ‘naysayers’ with its own ‘gold standard’ in frying.
May 2017
Family values: FriPura promotes new standards for deep-fat frying
200+ EXHIBITORS 25+ HOURS OF BUSINESS PRESENTATIONS BLENDING BUSINESS AND COFFEE FOR OVER A DECADE
Featuring 200 exhibitors, brand new products and expert advice, the Caffè Culture Show will help you to keep on top of the very latest trends in the industry.
FREE ENTRY MOKOKO - BRISTOL
caffecultureshow.com
REGISTER NOW FOR
May 2017
Blending business and coffee for over a decade
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Caffe Culture Show Preview
The Caffè Culture Show
returns with an exciting new conference feature for 2017
The Caffè Culture Show is the UK’s only business to business event dedicated to the café and coffee trade, and takes place on 23rd and 24th May at Olympia, London.
The show has established itself as the go-to event for sector buyers and hospitality operators to source products and services they need to keep in line with market trends and ever-evolving consumer demands. The show features some exciting new elements this year including Caffè Connections, a unique conference forum running within the show itself. Caffè Connections explores the state of the café industry and the rapidly changing landscape, with keynote speakers, panel debates, insight sessions and drop-ins from high-profile figures from the coffee and food to go sectors. Speakers span the industry, from established chains to market disruptors. 21
EAT. DRINK. SLEEP May 2017
Caffe Culture Show Preview
Day one (Tuesday 23rd May) is designed for senior executives, buyers and procurement managers from the coffee and foodservice markets, with a focus on Strategy, insight and innovation. Highlights include: • Keynote from Pret A Manger board adviser and Cawston Press co-founder Mark Palmer on what’s driving change within the coffee shop market and lessons to be learnt from the casual dining revolution. • Caffe Nero’s Paul Ettinger, Kaffeine’s Peter Dore Smith and T2’s Darren Williams on what the chains and independents have to learn from each other and whether they can peacefully co-exist. • Simon Stenning from MCA Insight on food to go trends within the coffee shop and wider foodservice market. • Kawther Hashem from Action on Sugar and Gareth Barrett from The British Soft Drinks Association on the big sugar debate and how the coffee shop sector should respond to sugar reduction. • World-leading baristas go head to head with machine manufacturers to debate whether the latest machines can deliver a fully automated coffee that’s as good as barista-made. Panelists include Simon Bracken from Scanomat, Tim Sturk from WSH, Ben Townsend from The Espresso Room and Dale Harris from Has Bean.
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Day two’s (Wednesday 24th May) theme is focused around the use of insight to drive performance and the needs of independent coffee shops and cafés. Speakers include: • Former Coffee Republic franchisee, author and consultant Andrew Bowen on franchising opportunities and alternative methods for raising capital for coffee shop expansion. • Matthew Hopkinson from Local Data Company and Michael Fern from Edge on whether there is still room for growth in the coffee shop sector or whether some markets have reached saturation. • Hugh Duffie from Sandows on innovation in vending technologies. • Gary McCann from Beyond the Bean, Pact Coffee and Eva Pascoe from The Retail Practice on how speciality coffee will continue to differentiate itself from the mainstream market. • Jonathan Smith from Poppleston Allen on licensing and opportunities for coffee shops to serve alcoholic beverages.
May 2017
Event Director Chris Holman said: “The Caffè Culture Show is widely recognised for its excellent on-site talks programmes and has long been at the forefront of the rapidly changing coffee industry. We want to extend the show’s focus on commercial strategy and growth with a brand new conference offering. Caffè Connections is an exciting new opportunity for visitors to engage more deeply with the latest thinking to help inform and grow their business. This year’s show is not to be missed.” In the show’s Technology Showcase, leading suppliers, wholesalers, equipment manufacturers and suppliers of premium products will be previewing new product launches, while the New Business Zone features the very latest newto-market innovations. Featured companies include Chai Guy and Conker Spirit. The show’s popular Masterclass programme returns this year, providing educational insight from leading lights from across the industry. It’s the perfect place to learn all you need to know about the practical side of delivering a first rate product in your business. There is a packed programme of 30 mini-masterclasses to choose from. Speakers include coffee shop consultant and best-selling writer John ‘Coffee Boy’ Richardson who will be discussing the eight critical steps to running a profitable coffee shop in 2017 and Oatly who will showcasing dairyfree alternatives.
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Caffe Culture Show Preview
We all know that discerning café bar, restaurant and hotel customers are tempted by top quality coffee. A top quality roast adds competitive edge to any coffee operation and the independent coffee roasting scene is growing fast. The Caffè Culture Show is delighted to champion this important industry by hosting the Independent Coffee Roasters Village again this year. Visitors can taste a wide selection of delicious blends on offer while learning all about the roasting process from the most passionate people in the business – artisan, small-batch roasters from across the UK. Independent roasters featured include Exmouth Coffee Company, J. Atkinson & Co, Moonroast Coffee, Regal Coffee and Urban Roast Coffee Company. Also returning to The Caffè Culture Show for 2017 is the Artisan Food Market. Recognising that many operators want to support and source from small, local food and drink producers, this vibrant marketplace is a celebration of craft enterprise laid out in a farmers’ market style. From baked goods to soft drinks, healthy snacks to indulgent treats, a host of award-winning independent and speciality producers will be on hand to share their delicious products and answer questions. Suppliers featured include Ben and Bill’s (Brown Bag Crisps), Chegworth Valley Juices, Fifi’s Paradise, Great British Biscotti Company, Honey Berry, Let Them Eat, Quibbles Fussy About Nibbles, Story Brands, Sweet Carolina, The Free From Bakehouse and Willie’s Cacao. Research by The Caffè Culture Show in 2016 revealed that six in ten (62.5%) consumers prefer to get their out-of-home caffeine fix at an independent coffee shop or café, rather than from a chain operator (25.5%). Half (50.9%) wanted to see the number of independent coffee shops/cafés increase while only 3.2% wanted to see the high street chains expand. The quality of coffee served was the biggest motivating factor for consumers in choosing which coffee shop/café to visit (81.3%) with 82.5% refusing to return if coffee quality is poor. Three quarters (74%) of independent coffee shops/cafés surveyed by the show saw like-for-like turnover increase in 2015 compared to 2014, and nine in ten (92.3%) expected growth to continue in 2016 vs. 2015. The Caffè Culture Show 2017 takes place on 23-24 May 2017 at Olympia London. To attend the show and conference for free, click the ticket registration link here: https://goo.gl/XXwpcK www.caffecultureshow.com
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Caffe Culture Show Preview
Every Elevenses Needs! We champion biscuits of real substance at The Great British Biscotti Company. Others might opt for perfectly symmetrical and smooth bikkies, but we choose to champion handbaked bikkies of real substance that make any hard-earned coffee or tea break a little extra special! Our slightly craggy yet truly substantial biscotti come in 3 heart-warming, coffee-friendly flavours: a classic Simply Almond, a Belgian Chunky Choc, a full-bodied Coffee & Walnut. Tea connoisseurs meanwhile will swoon with delight for our ‘brew-centric’ Honey, Lemon & Ginger. Whether you’re a hard core dunker or prefer a discreet biscuit on the side, we promise you that our Dorset baked biscuits will fill your customers’ hearts with crumbly joy. www.greatbritishbiscotti.co.uk Each two-finger biscotti pouch can be purchased in single flavour 1kg boxes
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The Great British Biscotti Co are on a mission to bring more variety and appetite appeal to this timeless Continental classic, courtesy of their new twin-pack foodservice offer. Our pouches consist of 2 deliciously rugged biscotti in an attractively packed pocket, which brings an extra dash of artisanal flair to any counter or mini bar. Each biscuit is brimming with intriguing inclusions & flavours Current offer consists of: Classic Almond, Belgian Chunky Choc, Coffee & Walnut and specifically for tea lovers, a Honey, Lemon & Ginger. Each of our flavours is also available in a mini 6-8g biscuit (packed in 1kg boxes), the perfect tasty treat format to give away with Coffees and Tea.
M: 07715 322 868 | E: paul@greatbritishbiscotti.co.uk
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Caffe Culture Show Preview
Urban Roast Coffee Company The Urban Roast Coffee Company is an independent Roastery based in Birmingham with passion and quality at the centre of our business.
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May 2017
We provide a bespoke service to coffee shops who are looking for their own blend and branding to stand out from the crowd and be more unique to their competition. We are all about the individual, we work with companies to provide them with a blend that best suits their customers, be it fruity or chocolatey we can provide them with a different coffee for tastings so they can choose what suits their customers’ needs best. We can also supply bespoke packing so if you are looking for a retail range of your coffee to supply to your customers then we are here to help and support.
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Caffe Culture Show Preview
The Urban Roast Coffee Company also has a full range of high end espresso blends to choose from that cover the full range of tastes from the traditional to the Modern, lighter more fruity: • Urban WE3 - a medium body blend with hints of citrus, cocoa and black cherry • Urban Social - a medium body with sweet orange and lemon • Urban Espresso - a full bodied blend with spices and tangerine If you are looking for single origin or a guest coffee then look no further come and speak to us…
We offer a full Barista training programme through to new brewing techniques and Full support with our coffee and services So if you are looking to stand out from the crowd and want to work with a bespoke Roastery come and speak to us. We can be found on stand RV4 The Roaster Zone
www.urbanroastcoffee.co.uk
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Is it time to invest in tech?
May 2017
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Caffe Culture Show Preview
Oliver Rowbory from The Good Till Co. shares his tips on key POS selling points Whether you’re setting up a new café/coffee shop or upgrading your established business, you will no doubt be weighing up the value versus cost of a seemingly endless list of essentials. On top of rent and rates, you will most likely have to spend money on furniture, fittings, signage and of course quality equipment. With so much potential outlay, where should digital technology such as Point-of-Sale (POS) systems fall on the priority list? Is it a luxury, or should you see it as essential from day one?
The value of technology The expected standards of customer service have changed exponentially in recent years, and the success of your business now largely depends on providing a seamless experience for your customer. Contactless and mobile payment has changed the way consumers behave – now, limiting people to the cash in their pocket is risking losing them altogether. Apps allow advance payment
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and queue-skipping. As customer POS is so proven to increase efficiencies that even loyalty declines and convenience HMRC VAT inspectors are now recommending it. becomes key, you really need to The cost of technology make the purchase experience as New POS technology is more accessible to smaller hassle-free as possible. businesses than many people imagine. Traditional POS technology now enables even POS systems range from simple pay-and-go up to ‘offline’ coffee shops to use data state-of-the-art bespoke systems. They are often to send highly targeted offers and ‘off-the-shelf’, where the full system arrives ready to run loyalty schemes to maintain an operate. However, this means a large initial outlay, active customer base. And the data which can run into thousands of pounds. you capture can also help identify The development of cloud-based POS systems is seasonal trends, keeping you a hugely significant because data is now collected, step ahead on both demand for processed and stored securely on a remote server. service and stock control. This means quicker and more flexible working, and A smart POS helps you manage also cheaper support. staff – you can see whether you’re The adoption of smart devices is also very costgetting the ratio of staff to activity effective. By integrating an iPad, cloud-based POS correct, how staff are working, systems can simply run via app, which providers can your best salesperson or your support and update remotely. With many providers sales versus wage cost. In today’s offering free trials, supporting a single till unit can anonymous digital world, genuine cost little more than £1 per week. The software is human interaction is scarce – so intuitive to users, and the hardware looks pretty it pays to use technology to help cool to customers too! your team feel engaged with the Oliver Rowbory is co-founder of The Good Till Co., business. a cloud-based POS system that gives independent Technology can also help you bars, coffee shops and retailers access to powerful identify a cash-flow problem data intelligence. For more information or to try before it hits, which is potentially the complete hardware and software solution in life-saving. The integration of a free 30 day trial, go to www.thegoodtill.com or accountancy software with your contact 0203 764 0800.
Build your business on
GOOD COFFEE. GOOD COMPANY. GOOD TECHNOLOGY.
SPECIAL CAFFE CULTURE SHOW OFFER
50% Off iPad Air* or FREE Remote Installation
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Low cost iPad-based POS system Industry leading hardware and software solution Table management and order printing system Fully customisable for your coffee shop Intelligent reporting and management information Manage stock and staff from anywhere UK-based tech support FREE 30 day trial
WWW.THEGOODTILL.COM HELLO@THEGOODTILL.COM 0203 764 0800
*Wifi only. Only available to customers purchasing The Good Till system. Subject to availability.
The Faema E71 The best interpreter of Master Coffee Artists www.mulmar.co.uk
The new Faema E71 is a top-of-the-range professional coffee machine. Iconic design, cutting-edge technology and classical features.
www.mulmar.com mulmar_foodservice
@mulmar1989 /mulmar
Stand: AM15 Great British Biscotti Co are pleased to introduce a new innovative and exciting range of both sweet and savoury biscotti – a world first! Too long have we been restricted to the traditional Almond flavour, with our new range of four delicious sweet and three irresistible savoury biscotti, you will never be stuck for choice. www.greatbritishbiscotti.co.uk
Stand: RV4 Urban Roast Coffee research and select their coffees from among the finest quality Arabica beans available and are always looking for new and exciting coffees. Their aim is simple – To supply great tasting coffee direct from our roastery to your door in the shortest time possible for you to enjoy and savour www.urbanroastcoffee.co.uk
Stand: G35 As a provider of nationwide service cover Mulmar has become the service partner for a wide range of espresso and soluble coffee solutions for Nestle and also acts as a service partner for Cosa Retail (within London) and Nespresson B2B (nationwide). Over and above coffee equipment, Mulmar offers a complete design and supply of counters and bar furnishings, offering customers a turn-key solution from a coffee shop to a restaurant. www.mulmar.com
EAT. DRINK. SLEEP May 2017
Caffe Culture Show Preview
Stand: D44 Caffè di Artisan represents the final frontier in the world of coffee drinking: fine coffee that is artisanally produced, but is packaged and delivered directly to you, in convenient liquid, single shot pods. Without using any expensive, complicated machines. www.caffediartisan.uk/Default.aspx
Stand: E50 Based in London, the Good Till Company is helping independent retailers, restaurants, bars and coffee shops across the UK to better compete against the dominant big names, get closer to their customers and successfully grow their businesses. Combining tablet computers with cuttingedge software, cloud technology and modern hardware, our POS system makes no compromises on either functionality or style… all at a low monthly price. www.thegoodtill.com
Stand: D34 Meiko’s new UPster undercounter and pass-through dish and glasswashers are now available online, with industryleading ‘ADDED-value’ including 3-day delivery. Plus – if ordered at Caffe Culture 2017 – Meiko is also offering free installation and a bonus 10% discount. Designed to appeal to pubs, bars, cafes and restaurants looking for high quality dishwashing and local technical support, the SHOP UPster website ensures that, with just a few clicks and a credit card, caterers can buy the latest Meiko UPster glass and dishwashing machines complete with a professional installation service. Machines come with a 24-month warranty as standard. Tabling, baskets and detergents are also available.
www.shopupster.co.uk
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top prize in national export competition Salford-based First Chop Brewing Arm – a brewer of gluten-free craft beer that exports to Italy – is savouring the sweet taste of success in a national export competition. The six-strong business, which is now targeting Mexico and the Dominican Republic, won almost £7k of funding and support after giving judges a flavour of its export vision at Open to Export’s Action Plan Showcase Competition at Excel. The brewer was one of eight finalists in the food and drink sector who had produced Export Action Plans through Open to Export’s innovative digital business planning tool. The prize comprised £3k cash funding, courtesy of SDL Managed Translation and Heathrow Airport Limited, a £3k website package from Yell and two free places on an Institute of Export & International Trade public training course worth £700. Fellow finalists were Artisan Bread Ltd, Gardener and Green Ltd, Heavenly Organic Superfoods, Ormos Foods, Popcorn Shed Ltd, The Lakes Distillery and SWIG Flasks. Open to Export is a government funded digital route to boost the UK’s SME exports. Its Export Action Plan tool is part of a website dedicated to helping new and inexperienced businesses prepare to sell internationally by giving them unlimited free access to information, support and advice.
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Helping companies make decisions along each step of their exporting journey - from selecting a market to delivering products or services to new customers – the tool provides additional wide-ranging support. Once complete, it produces a report in an easy to read format, which is perfect for sharing with international trade advisers or banks to better inform export planning conversations. Each of the shortlisted companies will benefit from a year’s free small business membership with the Institute of Export & International Trade and a web translation voucher from SDL Managed Translation. Sponsored by DIT, Heathrow Airport Limited and SDL Managed Translation, the judging panel comprised Lesley Batchelor OBE – CEO of Open to Export and Director General of the Institute of Export & International Trade, Julian Hucker – entrepreneur and Chairman of Open to Export, Tony Lamb - Director of the Department for International Trade, Robert Gordy - CEO of SDL Managed Translation, Ben Crowley - Head of Food and Beverage for Heathrow Airport Limited and Nicola Thomas, Director, FDEA.
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Move To Bigger Premises As 4 Aces Continues To Raise Its Game 4 Aces has now completed its longawaited office move, with the popular packaging specialist settling in to over 32,000ft2 of warehouse space, holding 2000 pallets and 1,500ft2 of office space, with parking and space for multiple container vehicles deliveries, on River Way Industrial Estate in Harlow.
The accomodation gives the company over triple the square footage of space it had at its previous address and will enable 4 Aces to continue with its ongoing expansion plans and best manage its rapidly accelerating growth. The move, which has cost 4 Aces in the region of £550,000, has triggered further investment in the company, including the purchase of two new VNA (Very Narrow Aisle) forklifts, running on state of the art wire guide technology, with the capacity to reach up to 40 ft of racking, running on electrical devices; and an automated order system with hand held scanners, linked with stock, to avoid picking errors. The supplier has invested heavily in the latest technology to ensure that the company’s impeccable customer service record is maintained in the face of significant growth. The new commercial space incorporates a meeting room, kitchen and bathroom facilities and a large open plan space, including hot desk areas for members of the sales team and space to accommodate visiting clients so that they can access wi-fi and embrace flexible working, operating in comfort from 4 Aces’ offices. There is also a ‘gold seal’ room containing versions of all the company’s products, to-date, for ease of reference. Director of 4 Aces, Ray Penn is looking forward to welcoming customers and suppliers to the new base: “The company is moving on to a whole new level as we step up our operations. It’s great that we can boulster this period of expansion with a move to bigger premises, furnished with the right technology and equipment to future proof our growth.” Managing director of 4 Aces, Chris Penn adds: “This is an incredibly exciting time for us and I’m delighted that these offices will present us with the opportunity to take an inclusive approach and bring our clients in to share the space, as and when they need.” Since its inception in 2001, 4 Aces has built up a vast network of manufacturers from all over the world. Using a stringent process to identify its preferred suppliers, the company is committed to investing in its manufacturing partners to ensure its product offering is amongst the widest and most creative and that all orders are completed and delivered quickly and with the utmost efficiency. For further information on 4 Aces and its products, visit www.4acesltd.com or call 01992 535774.
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Outdoors
TURN YOUR OUTDOOR SPACE INTO PROFITABLE SPACE The LeisureBench range of outdoor furniture is extensive and many of them are suitable for outdoor or indoor use. Firstly our stunning range made from Grade ‘A’ premier teak, includes a large range of chairs, tables and benches.
furniture. Our new Fibre cement range is the next generation along this theme. It comprises a table and bench set made from a composite material renowned for its strength and durability, with natural acacia wood legs.
Rattan planters Designed to complement your Rattan garden furniture and suitable for outdoor or indoor use. They are available in various colours and sizes, some of which If you require furniture that is easy to include self watering technology. Other move, take a look at our aluminium range. planters are available in our range. It is both lightweight and weatherproof. Madrid Set Our hardwood range is carefully selected Made from quality water resistant resin from trusted and certified sources and our in a continental style found extensively heavy duty picnic tables are available in across Europe, this table and chairs set round and ‘A’ frame designs. benefits from the aesthetic appearance of Rattan, but with more durablity. Our range of furniture made entirely from recycled plastic is tough, long lasting Polypropylene chairs and good for the environment. Here is Mix and match brightly coloured designer a sample of the exciting new products chairs are currently on-trend. Our new LeisureBench has introduced for 2017. ranges come in a variety of styles. For an even more comfortable relaxed experience, take a look at our Oasis Rattan collection which is modern, durable, very strong and is virtually maintenance free.
Fibre cement furniture 2016 saw a significant increase in the demand for rustic industrial style
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They combine the look of a designer chair, but built to last due to their sturdy robust construction.
Firepits, fire tables and chimneas Our unique range are of the highest quality, designed by us and hand crafted from quality steel. All products are treated with a proven heat resistant powder paint, to prevent rusting and ease of cleaning. We also stock a wide range of accessories, including parasols, cushions and jumbrellas etc. LeisureBench can deliver nationwide and guarantee delivery from stock mostly the next day, but always within five working days. Visit our website on www.leisurebench.co.uk or ring our dedicated sales team on 01949 862920. Email: sales@leisurebench.co.uk
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EAT. DRINK. SLEEP May 2017
Outdoors
LOW MAINTENANCE DECKING THAT STANDS THE TEST OF TIME James Latham is seeing the popularity of its premium quality composite decking ProFi soar due to its outstanding performance properties which include minimum maintenance, superior stain resistance, extra high impact strength and a high friction surface. These impressive features mean that ProFi - which is manufactured in Germany by UPM - is perfectly suited to the hospitality sector, ensuring that despite high traffic and almost constant use, as well as continuing to perform to optimum levels, the deck will remain looking fresh for years to come. In addition to withstanding staining from food service,
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drink spillage and other exterior factors such as birds, it will also stand up to the constant moving of chairs and tables plus, it can endure extreme temperature changes (-40°C to +40°C) from the extreme cold, snow and ice of Northern Scandinavia to the searing heat and relentless sunshine of the Middle East. 2017 sees UPM ProFi celebrate its 10-year anniversary as one of the leading European WPC decking producers. In that time, the boards have benefitted from continual research and development and this year, UPM are revisiting decks installed during the first years of manufacture which are still looking fresh and modern and
performing well 10 years after installation. ProFi Deck comes in two stunning design styles, UPM ProFi Classic Deck and UPM ProFi Design Deck. UPM ProFi Classic Deck range offers the beauty of a hardwood deck without the
high maintenance. Wood and cellulose fibres are encapsulated in specially selected polymers to provide lasting protection from the weather. The advanced composite technology provides superior
EAT. DRINK. SLEEP May 2017
Outdoors
For more information: Phone: 0116 257 3415 E-mail: marketing@lathams.co.uk or visit www.lathamtimber.co.uk resistance to UV, frost, stains and impacts when compared to traditional composite or wood decks. The UPM ProFi Design Deck range gives outdoor living a fresh and modern feel. Renowned designers from around the world have been inspired to work with the wide colour range and clean looks. The Design Deck range includes UPM ProFi Deck 150 which offers high impact and scratch resistance, a reversible profile, a closed surface for low maintenance and Lignin-free colour durability. Plus, it is also manufactured using more than 50% recyclable materials. Richard Mosson, James Latham’s Group Cladding and Decking Manager commented, “As the popularity of WPC decking grows in the UK, customers are looking for a premium quality product that will deliver and UPM ProFi ticks all the boxes. “With 10 years of continued investment and R&D, the quality of the UPM ProFi deck range is exceptional. Long-life and ultra-low maintenance has been engineered into the product plus, due to the innovative use of recycled materials – some of the range is made using up to 95% - it has won several international awards, with the product making a major contribution to reducing traditional landfill and incineration which is really important to James Latham as well as many of our customers.”
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EAT. DRINK. SLEEP May 2017
Outdoors
SBI PATIO COVERS Make the most of your patio, terrace, court yard or walkway all year round by enjoying a new Veranda from SBI Ltd. These stand alone patio roofs have high grade aluminium frames with a choice of clear, opal polycarbonate or glass roofs and they can be designed as ‘lean to’ structures or completely free standing. Verandas enable you to continue with your party whatever the weather. SBI also offer a wide range of wind stable, fixed frame retractable awnings that are the latest offerings in design direct from Germany. They can also provide you with traditional awnings, canopies, giant umbrellas, sail shades, screens and all types of internal and external blinds and shutters. Some of the advantages of owning a Veranda are protection to your expensive garden furniture. Keep your patio free from frost, snow and ice. A safe place for you and your children to relax or play as the glazing in the roof helps to stop harmful UV rays. More space to entertain your friends and family and no need to come in doors when the rain clouds gather.
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When the sun goes in, you don’t have to, with a touch of a button you have instant heat and lighting that can be turned up or down to suit your requirements. Your Veranda can shelter you from the rain with the addition of horizontal and vertical screens. Screens can be made from double glazed glass units, electrically or manually operated roller screens or simple clip on screens. What ever you require to cover your patio or terrace we can provide you with a wide choice of contemporary or traditional styles to suit your property and budget. SBI have been supplying and installing top quality products to both home owners and commercial customers alike since 1998. We offer a full design and installation service throughout the South East and have a network of dealers that will be happy to serve you through out UK. Call SBI for more information: Freephone 0800 0742 721 email sbi.install@btinternet.com or visit the website at www.sbiproducts.co.uk to view our gallery of domestic installations or for commercial installations please visit www.shopblindslondon.co.uk
Forbes Group is a leading British manufacturer and supplier of hospitality, conference and banquet furnishings to leading venues worldwide.
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info@forbesgroup.eu | +44 (0) 1568 616638 | www.forbesgroup.eu
3R brings you the ultimate edge in business and simple payment management. 3R state-of-the-art point-of-sale till systems and handheld devices are designed to become an essential part of your business. Assembled with detailed reporting functionalities which will help to minimize your costs whilst maximizing profits, they are excellent for both multi-sites and single-site businesses. 3R have an excellent reputation for customer service providing personal access to assist with customer’s queries for fast and efficient deployment; as well as providing a personal service to assist customers with their growth and development.
Introducing Ingenico Wi-Fi IWL250 Terminal
Built on over 16 years of experience, 3R EPoS’ reporting facilities safely stores information regarding your business and can be uniquely tailored to suit your requirements. 3R hold the advantages of providing customers with: speed of service, better staff productivity, cost control, stock control, visibility and reduced shrinkage. Newsround delivery, shelf edge labels, mix and match offers and operator tracking/control features also available. Alongside comprehensive account reporting, an increase in profits can be realised immediately. 3R EPoS Till Systems coupled with our robust, easy to use handheld hardware, the results are uniquely tailored solutions that meet your needs. With complimentary installation and training provided, you can simply plug in the till and use it immediately with over 40,000 products pre-installed. Paving the way with the NEW & EXLUSIVE Ingenico Wi-Fi IWL250 Terminal. 1. 2. 3. 4. 5. 6. 7. 8. 9.
Optimize revenue opportunities with 24/7 connectivity Portable pocket-sized device Long battery life and fast printing with ease Bringing mobility payment to your point of sale. Opens up to all business environments (small merchants, hospitality and mobile businesses). No supervisor cards needed Connection to any secured hotspot Supports Contactless, Apple Pay & Android Pay Options of having Tips, Gratuity and Service charges
Don’t miss out!
3R’s leading software will be at RBTE on the 8th and 9th May 2017 giving you the chance to experience the latest 3R’s ultimate software on 3R products on display. We look forward to meeting you there.
ENJOY IT WHILE IT RUNS IT Call now for your free, no obligation quote. Sit back, relax and let technology give you not just time for that well-earned cuppa but organisation and security at the touch of a button. Watch your business grow along with your profits. Sounds good? No, it sounds GREAT! So what are you waiting for? Call now on 01992574650 & allow the experts to show you the way.
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EAT. DRINK. SLEEP May 2017
An inside/outside affair – risky, or just jolly good common sense? Europa International’s Events and Marketing Manager Helen Lowe is what one might call a ‘seasoned professional’ (having, quite literally, managed events spanning every season and in all types of weather). Here, she talks to us about how to make the most of any space by seeing the upside of branching outside. Over recent weeks the weather has started to improve, and many of us will be guilty of staring longingly out of the window wishing we could spend just a little more time outside (suitably wrapped up and with umbrella to hand, of course). But when it comes to running an event you would be forgiven for thinking it is just too risky to consider venturing outdoors. After all, shouldn’t we bear in mind that we do live here in the UK and not somewhere such as Spain which boasts much more predictable climes. Well, I happen to think not. Remove the ever present threat of a spring shower, or a full blown summer thunder storm and flash flooding, and we have some of the most impressive city skylines and stunning countryside available to man! And just imagine, for one totes crazy moment, of the opportunities that could open up if we start to think about the great outdoors as
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an ACTUAL extension of our venues. The trick is to think of it less as an additional headache, and more of an opportunity to let your creative juices flow freely; uninhibited by walls or ceiling heights, or restrictive natural light challenges. And there is no reason to simply stop at planning how to bring the indoors out, when there are also so many ways to bring the great outdoors, in!
flagging delegate with our conference seating that is suitable for use indoors or out… Yep, you heard me, INDOORS OR OUT!
Over the past 50-odd-years here at Europa International, we have worked on MANY a job where this has been done super successfully; providing furniture hire to various events including the Open Weekend for the RNLI Poole HQ to the maiden voyage of a luxury cruise liner, through to sporting showdowns, fashions shows and musical extravaganzas. And once you start to think outside the, umm, boxy space, all sorts of ideas spring to mind. I would go as far as to say it just becomes jolly good common sense.
In my experience, unless you are planning on taking things to the total extreme there is little you won’t be able to achieve with the right attitude and a well populated little black book; and once you have ticked each of those boxes, the rest will soon fall into place.
Over the years we have protected many a heel from a muddy field with just the right flooring, injected ambience to an otherwise dull room with our collection of colourful bar tables and stools (available in lime green, pink, red and blue, if you are interested!), and provided comfort and convenience to many a
The trick to making it all go smoothly is to get your trusted suppliers lined up and your theme nailed down. Once they are in place, it’s time to trust yourself and your ideas.
So next time you find yourself working with a venue that has a patio area to die for, why not consider thinking, quite literally, outside the box (or marquee, or tepee, or stately home, or conference venue) for once, or even turning your pre-conceptions about what can be achieved in a solid indoor venue on its head. You never know where it might take you … For more information please visit: W: www.europainternational.com/edsa T: @Europa_Int or call us at 08454 303015
EAT. DRINK. SLEEP May 2017
Fabrics & Linens
Agua Fabrics London based Agua Fabrics are leading producers of performance upholstery fabrics for the Hospitality and Leisure sectors. From launching the first collection in 2001, Agua has invested heavily in new designs and range extensions creating an impressive portfolio of 24 collections covering soft fabrics and faux leathers. Agua is rapidly gaining a reputation for the production of high quality on trend fabrics that meet the needs of challenging hospitality environments where traditional soft seating has been quickly ruined by spillages and soiling. In addition to being Fire Retardant to Crib 5, all the Agua collections are impervious and supplied with a stain resistant finish. These excellent properties help to keep furniture in service and maintain the appearance of the fabric. Agua also offer a Crib 7 faux leather that is ideal for use in high hazard environments. Working closely with colour trend experts and fabric designers, whilst retaining the need for practicality in contract environments, the most recent Agua collections are at the forefront of modern thinking: Cashmir Tones, Stretch and Lunar Canis. Cashmir Tones consists a stunning mix of softness, warmth and colour. It offers both the appearance and feel of wool while still providing all the benefits of Agua’s technical properties. A luxuriously soft fabric perfect for bedroom, public area and restaurant schemes. This is a perfect addition to the already popular Cashmir collection, which together with Tones now offers 30 sophisticated colourways. Agua Stretch is a ground-breaking faux leather offering an exciting new solution for shapes traditionally found to be difficult to upholster. The revolutionary fabric frees furniture designers to explore and create a new range of curves and profiles. Stretch can be used practically while still providing a fantastic finish in a variety of colours. The addition of the Canis design, a hound’s tooth print to the Lunar collection further increases Agua’s reputation as the leading supplier of faux leathers to the Hospitality sector. The existing Taurus, Paint Pot, Aries, Lunar and Furnisoft collections provide
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over 150 colourways, whilst the Mystique collection adds dramatic metallic effects to enhance designs. When considering upholstery fabrics for spas, poolside and outdoors, specialist fabrics are crucial Agua has collections appropriate for these areas as well.
AGUA – design without compromising performance www.aguafabrics.com Agua Fabrics Ltd, Hyde House, The Hyde, London, NW9 6LH, UK T: +44 (0)20 8205 0050 E: info@aguafabrics.com
design without compromising performance Waterproof
Stain Resistant Cashmir Tones Thistle
Bleach Cleanable
Fire Retardant Crib 5 Cashmir Tones Lilac
Anti-Microbial
Phthalate Free
REACH REACH Compliant
100,000 Martindale Abrasion Severe Contract
P E R F O R M A N C E U P H O L S T E R Y FA B R I C S See the full Cashmir Tones fabric range at www.aguafabrics.com Agua Fabrics Ltd | info@aguafabrics.com
EAT. DRINK. SLEEP May 2017
Fabrics & Linens
Creating a sophisticated look with Sheer Curtains Interior trends are seeing more people choosing featherweight sheer curtains to dress windows rather than a heavier formal, traditional curtain.
While sheers are often used for privacy and security, they can also add style and sophistication to a window or partition, creating a light and breezy atmosphere, often with a natural and modern feel. On very large windows even a simple plain white voile can create a dramatic effect. Picture an open window or doors with sheers blowing in the spring breeze… it can be simply stunning. The choice of designs, fabrics, textures and styles now available is staggering, so let the experts at online sheer curtain store, Net Curtains Direct, guide you through some of the key considerations for buying sheers for a hotel or restaurant. Net Curtains or Voiles? Net curtains are generally knitted, often with a coarse yarn and mainly in white or cream, whereas voiles are woven giving a finer but more robust fabric and because of this will take a lot more embellishment. There is a very wide selection of plain, coloured and patterned voiles available that are inherently fire retardant, while with net curtains it will typically only be plain designs.
matt fabric oozes versatility. Choose white & natural tones for a timeless, relaxing feel creating a sanctuary of peace and quiet. Bold contrast colours can match existing accents, or add freshness as a statement piece to make a feature of an otherwise solemn window. Gather
Net Curtains Direct are the world’s premier sheer curtain online store, based in the UK providing bespoke curtains and hardware worldwide. You can order thousands of different curtains direct from their website, or speak to their dedicated contract department via the details below.
How much gather or fullness to go for is often one of the most popular questions that customers ask Net Curtains Direct. www.netcurtainsdirect.com The optimum gather on sheers with a +44(0)2382 021235 standard heading is 2.5x the window contract@netcurtainsdirect.com width, so a 100cm wide window would need 250cm of fabric. Opting for less gather can be more economical, although it’s not recommended to go below 2x. Likewise, those wanting maximum privacy should go no further than 3x the window width. One point to remember, is that while more gather will offer more privacy, it can also block more light. Consider the pattern too, with busy and dense patterns needing less gather to create the same effect as a plain curtain. String Curtains
Very popular in large spaces, such as restaurant windows or hotel lobbies, string curtains offer a very simple solution to add a stunning and clean look against glass or in an open space as a divide. Colours Hang the strings flat for a subtle look, allowing plenty of visibility inside and One of Net Curtains Direct’s most popular out. Doubling the fullness creates a richer fabrics is Aspen, a linen-look voile available dynamic look while some will doublein 30 different colours. This 100% polyester layer strings of complementing colours for
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added luxury and elegance. Recessed spot lights shining up or down can also add an extra dramatic feel.
Pictured: Blumenwiese Fire Retardant Voile Curtain Cotton-like sheer voile. 100% Polyester
The World's premier sheer curtain online store, based in the UK providing bespoke curtains and hardware worldwide. Our team at Net Curtains Direct Ltd have dedicated years of experience offering the best choice of Fire Retardant net and voiles, blackout curtains, luxury strings and ready-made panels. As a complete specialist, we offer the widest range, fast turnarounds and very competitive prices for contract and trade nationwide, with bespoke quotes offered for any size job, from boutique to international. contract@netcurtainsdirect.com
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+44 (0)2382 021235
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netcurtainsdirect.com/contract
3. Don’t underestimate the importance of quality bed linen Guests also expect and enjoy good quality, high thread count bed linen that can make a significant difference to the comfort of your beds. Try opting for a silky smooth cotton sateen that feels cool and soft against the skin to provide ultimate luxury for your guests.
4. Provide the perfect pillows The right pillow can make all the difference when it comes to a good night’s sleep, and guests will appreciate a soft, plump pillow to sink their head into. Renewing your pillows regularly will ensure that your beds are always a delight to sleep in.
May 2017
EAT. DRINK. SLEEP
Fabrics & Linens
Top 5 Tips to Creating The Perfect Night’s Sleep For Your Guests Kate Gough, Mitre Linen’s Customer Experience Manager Being able to offer your guests a truly unforgettable stay means you need to consider everything from the temperature of the room to the quality of the bedding and soft furnishings you use. Today’s customers have high expectations and providing a wonderful night’s sleep is an essential part of their stay. At Mitre Linen, we believe that a good night’s sleep does not happen by chance and with over 70 years’ experience in helping hoteliers providing their guests with the ultimate sleeping experience, we have listed our top tips for you, the Eat-Drink-Sleep readers.
1. Consider the comfort of your beds and mattresses Busy hoteliers can easily get carried away with so many responsibilities, meaning it can sometimes be easy to overlook the basics. I suggest getting into the mindset of your customer and every so often lying on your own beds to assess how comfortable they are. This will help you to understand whether a bed or mattress needs replacing. If you still have some use left in your mattresses, it is worth investing in a mattress topper to add that extra layer of luxury and enhance its comfort.
2. Ensure that your rooms are at the ideal temperature Getting the room temperature right can be tricky as no one likes a stuffy, overheated hotel room. We advise setting the thermostat to 18C, this optimum sleeping temperature will help guests to both fall asleep faster and to sleep well throughout the night. You might also want to consider some newly advanced technological products that can offer a twist your guests will appreciate without increasing your costs. For example, at Mitre we have introduced Coolguard, a clever, innovative pillow protector that comprises of temperature control properties to allow hoteliers to keep their pillows protected whilst doubling up to deliver a peaceful cooling sensation to guests all night long.
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To really stand out, I also recommend offering a pillow menu so your guests can pick the perfect pillow based on their individual preferences. More and more hotels are seeking advice on creating a pillow menu to personalise their guests’ experience whilst accommodating to their needs. It is also important to consider using pillow protectors to keep your pillows feeling clean and fresh so they are always deliciously plump and inviting.
5. Ensure that your rooms are protected from any source of light when your guests need it most It is scientifically proven that light in the bedroom has a major impact on sleep quality. Avoid providing items that light up in the bedroom with artificial light, for example a digital clock on the bedside table. It is also essential to only use good quality, durable, blackout-lined curtains to prevent any outside light from entering the room and disturbing your guests’ sleep. What’s more, always ensure that your curtains perfectly fit your windows, poorly fitted curtains can again, cause light to creep into the room. If you are looking at refurbishing your rooms with new curtains, always seek the help of a professional team if in any doubt when measuring the drop and width of your curtains, as well as the type of fabrics you should opt for. The help of a professional team can ensure your project runs smoothly as their experience will help you avoid some mistakes that could be easy-to make otherwise. And this need not cost you a penny; for example at Mitre we operate a free measuring service. 6. Create a calming, relaxing sleep environment The cherry on the cake is the ambience of a guest-room as this can have a significant effect on the quality of your guest’s sleep. Try using colours and prints that evoke a sense of calmness and tranquility to help your guests relax and unwind in beautiful, calming surroundings.
For more helpful tips and advice, call our friendly team on 01685 353 456 www.mitrelinen.com
CREATE A LASTING IMPRESSION WITH OUR
Stylish
BEDDING,LINEN AND SOFT FURNISHINGS
70
Celebrating
years
t: 01685 353456 e: info@mitrelinen.com w: mitrelinen.com BEDROOM • BATHROOM • SPAS • SOFT FURNISHINGS • DINING
EAT. DRINK. SLEEP May 2017
Fabrics & Linens
Trending Textiles ‘Eco-friendly’ and ‘sustainability’ have been the buzz words surrounding many consumer products for the last few years but the hype surrounding sustainability has been slowly but surely making its way round the hospitality industry too. Vision Support Services is a leading supplier and distributor of specialist, luxury and performance textiles and in recent months we’ve seen a dramatic rise in customers requesting linens to be ethically sourced and sustainably produced. Throughout history, brands have utilised ‘sweat shops’ in order to create their fabrics or clothing, farms have used controversial methods when making food produce and pollutants were widespread from chemicals used during manufacturing.
incorporate state-of-the-art technology into linens to ensure they stay germ-free for longer. Made up of individual experts from each division of the business, the Vision Research & Development Panel share knowledge across multiple market sectors and develop products which are superior in their respective fields. This intensive research has enabled Vision’s retail division to create products engineered with Microfresh® technology. This technology inhibits the growth and spread of harmful bacteria ensuring the longevity of filled goods, bed linen and bath linen is increased.
Already making waves in the hospitality industry, the innovative treatment has been proven to be effective against mould, pathogenic and odour causing At Vision, we understand the importance bacteria which ensures that chemically of the social, ethical and environmentreated linens will soon be prevalent on tal obligations we have which is why the market and perfect for hospitality we’ve implemented a strict program of establishments across the world. ongoing assessment. Not only this, but our products come with a long line of Luxurious linens and high thread counts quality assurances and ethical compliare always being developed to meet ance checks – meaning our customers customer requirements. The hotel groups know what they’re getting and where it that Vision work with have been looking came from each time they buy from us. at increasingly higher thread counts Another trend we can expect to see mak- year-on-year and we’ve been working to ing its way into the world of hospitality is create linens with thread counts of 400
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and above in order to satisfy that feeling of opulence, indulgence and pure luxury. For example, we’re seeing five and six-star hotels across the UAE moving towards silk sheets in order to provide an unforgettable experience across many of their top suites whilst UK retailer, John Lewis, has created a bespoke bedding range featuring a £10,000 eiderdown filled duvet in order to satisfy the consumer need for investment in quality bedding. This sets the bar higher for many other four-star hotels across the UK and Europe, whilst smaller establishments will also be upping the stakes to provide a truly boutique feel to a guest’s stay. For more information on Vision Support Services, please visit our website at www.visionsupportservices.com or shop with us online at www.visionsupportservices.com/shop
The UK’s only dedicated event for catering equipment buyers
THE
industry event
DISCOVER INNOVATIVE KITCHEN SOLUTIONS
Book your FREE trade ticket at www.commercialkitchenshow.co.uk quoting priority code CK66
“
It’s an amazing show...the quality of the equipment here is phenomenal!” THEO RANDALL, CELEBRITY CHEF & RESTAURATEUR, THEO RANDALL @ THE INTERCONTINENTAL
Lead Partner:
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Organisers of:
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EAT. DRINK. SLEEP May 2017
Lighting & Fixtures
The warm inviting glow of real Neon light has been used for nearly a century to draw customers in. Whether it is used to display a message or to accent architectural lines, Neon draws the eye of your clients like no other form of Art can. Icon Neon is unique in our approach to your lighting needs. We offer a wide range of Neon lighting products that let our customers put Neon into virtually any setting – without spending a small fortune. Take our Neon Sculptures as an example. For less than £60 you can choose from over 100 designs in stock and delivered the next business day. These exclusive Neon sculptures can be used virtually anywhere you want to accent or draw your customers’ eye. Add them to your bottle display to highlight your premium brand offerings. Add them to tables to create an ambience centred on events, holidays or promotions. Use them as beside lights or accents in themed rooms to create that WOW! factor when your customers first enter the space. Being free-standing, they can be moved from location to location as quickly as your needs change in this demanding market.
Are you thinking more of a fixed wall sign to help set the mood in your public areas? Or maybe informational signage to help point the way to the bar, restaurant or even the bathrooms? At Icon Neon, we believe that this type of Neon art should not break the budget. Our range of factory made Neon signage covers everything from pointing the way to the restroom to a wide range of Iconic household brand names, famous establishments and instantly recognizable Neon Art from the Roaring 20’S to the modern day. They start at just £140 delivered and come complete, ready to use.
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If your lighting concept runs to the more exotic, we are proud to be UK Manufacturers of Neon lighting. Our artist has 30+ years of experience turning straight pieces of glass tubing into unique pieces of Neon Art. When you combine fire and glass with the skill of a true Artist, the results are spectacular. At Icon Neon we did not stop there. We set out from the beginning to take Neon Art to the next level. By combining graphics design, engineering, state of the art manufacturing and sometimes even the unexpected, our three-dimensional Neon creations are defining what Neon can be - not just a repeat of what it always has been.
Put simply, we love Neon. We love making it, we love talking about it and we especially love the look on our customer faces when they fall in love with it. Give us a call or visit our site. We will stop at nothing to see that look on your face too! www.iconneon.com 01189789738
Lighting that creates a picture. In Neon.
Whatever your space, Neon Art will enhance it and create an ambience like no other form of lighting can. At Icon Neon we have a full range of signs, sculptures and ready-mades and we can design and create exclusive bespokes just for you to accent that special area. Our ready made sculptures can be delivered the next business day. Take a look at what we have to offer or call us to discuss that special piece.
Icon Neon Lexham House Forrest Road Binfield RG42 4HP w: www.iconneon.com e: sales@iconneon.com t: 01189 789 738 m: 07879 774 706
Tim Henderson, Director of The Light Corporation, said: “We gave the lighting a nautical spin, locating the Bright Goods lamps within basketstyle lampshades for example. Bright Goods LED filament lamps are in a class of their own for this kind of setting, offering energy efficient LED technology in a warm, retro style that perfectly suited the ambiance of the pub. The Sail Loft is a large open plan site able to seat 300 people – yet the lighting makes it feel intimate especially in the evening.”
May 2017
EAT. DRINK. SLEEP
Lighting & Fixtures
Bright Goods LED filament lamps illuminate Fuller’s pubs Camberley, 10 April 2017 - LED Eco Lights today announced that Bright Goods LED filament lamps are being installed throughout the Fuller’s managed pub estate to reduce energy and maintenance costs. The project has been designed, managed and delivered by the Light Corporation. Bright Goods LED filament lamps from LED Eco Lights were first installed in The Sail Loft, a newly built Fuller’s pub in Greenwich, in a lighting scheme created by the Light Corporation. The Sail Loft is part of the new Greenwich Reach development, with floor-to-ceiling glass windows on three sides and a large terrace facing the Thames with views of Canary Wharf, Cutty Sark and the O2 Arena. Its interior takes inspiration from its location, and features nautical touches and maritime bric-a-brac adorning the walls.
www.brightgoods.co.uk 56
Fuller’s was impressed with both the appearance of the lights and the energy efficiencies achieved, and contracted The Light Corporation to survey a substantial part of its managed estate of just under 200 pubs, and recommend low energy Bright Goods LED replacements for each light on the premises. Bright Goods LED lamps are also being fitted into existing Fuller’s pubs as they are refurbished and to other new pubs as they are built. Pubs completed include The Tea Merchant, Canary Wharf; The Pilot, Chiswick; The Queen’s Head, Hammersmith; The Hydrant, Monument; The Pilgrim Inn, Southampton; The White Hart Hotel, Hampton and The William Walker, Winchester. Commenting, Peter Turner, Property Director at Fuller’s said: “We were very impressed with the appearance of Bright Goods LED lights. They provide illumination that is as warm and welcoming as a filament bulb, maintaining the all-important ambience of the pub in the evening. It is also highly controllable, and can be dimmed as required. It allows us to maintain a traditional feel while reducing our carbon footprint.” Saima Shafi, Sales and Marketing Director of LED Eco Lights added, “Bright Goods LED lamps can in many cases be slotted directly into a fitting to replace the existing filament, fluorescent or halogen lamp, reducing the replacement cost and enhancing the return on investment. In some cases, the energy saving can be as much as 75% - reducing carbon emissions by over 40 tonnes per year.”
EAT. DRINK. SLEEP May 2017
Electronic Hotel Door Locks
for ease of use and increased security. TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.
“The professionalism and workmanship shown from the original Demo, site survey and installation was second to none. The locks were delivered and installed at a time that suited us, with the minimum amount of disruption. An excellent Job!� - Paul , GM, Abbey House Hotel 58
TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.
The Stature RFiD Electronic Hotel Sauna - Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. • • • • • • • • •
Audible and visual opening Notification “In Use” L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available
www.tss-locks.co.uk 0844 99 33 253
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EAT. DRINK. SLEEP May 2017
Your Key to Sauna RFiD Electronic Locker Lock Satisfaction.
EAT. DRINK. SLEEP May 2017
8 Signs That Your Recruitment Strategy Isn’t Working Many of us suspect that we could be doing a better job at recruiting the next phase of talent for the company. But how can you tell if your recruitment strategy is broken? Well, here are the eight biggest signs that your current Recruitment Strategy probably isn’t working that well: 1. You struggle to fill roles 2. You do not attract enough good quality
applicants to all of your jobs
3. You spend too long working on each
campaign
4. More than 50% of your time spent on
5. 6. 7. 8.
recruitment involves the unsuitable applicants that have applied You lose applicants during the recruitment process Your hiring life-cycle is longer than 21 days You hire more than 10% of your staff via recruitment agencies Your average cost per hire is more than £500
If any of these items relate to your own recruitment, it could this be down to your Recruitment Management System? Or lack of one! Over 80% of UK businesses stated that they either did not have a Recruitment Management system at all, or that their current Recruitment System (usually a plug in to an ATS, CRM or an HR System) was not delivering acceptable results in the key areas of talent attraction. That is because most ATS/HR/CRM systems are not designed specifically with talent attraction at the forefront of their delivery or with the effective recruitment of new talent in mind.
A modern cloud-based Recruitment Management System should offer you all of the following:
issues outlined in this article, then contact Mark Stephens at Smart Recruit online.
Your Recruitment System Check list
Smart Recruit Online have helped over 1000 companies to refine their recruitment strategy, in order to improve recruitment efficiency, to reduce recruitment costs and to improve the quality of direct applications to their jobs.
• A low cost web based service that
• • • • • • • • • • •
can be working for you within minutes Simple and easy to use interface that requires very little user training Flexible user licences Job advert writing tool and copywriting service CV parsing and automated candidate grading Video profiling (essential for any modern Day Recruitment Strategy) Behavioural and cultural assessment tools Background and reference checking tools Automated and personalised emailing facility Multi-posting facility across all UK advertising channels Comprehensive reporting tools Media buying options
ATS/HR/CRM systems tend to cost more than £1500 per month, where as a Recruitment Management systems will often provide a free option and premium options starting from as little as £99 p/m. If you would like to learn more about how Recruitment Management systems could transform the way that you currently recruit staff and comprehensively address all eight
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Smart Recruit Online fill more jobs from direct applications in less time and at lower costs than any other online recruitment service in the UK. I would like to invite you to an online demonstration with one of my team and if you like what you see we can provide you with a free trial period on our recruitment platform, so that you can see it working for yourself. Contact us today and schedule a walk-through of our system
www.smartrecruitonline.com Mark Stephens, CEO & Founder 0800 634 1818
POUR WINE BY THE GLASS WITHOUT PULLING THE CORK.
Increase your sales by selling wine by the glass. Propose every wine of the menu by the glass. Small investment.
CORAVIN™ Wine System
Portable, light and easy to move around. Stop wasting wine and increase stock rotation.
Coravin™ is the most intuitive wine system that gives you the freedom to pour and enjoy a glass of wine from any bottle at any time. It is the best-in-class tool that protects your wine from oxidation using Coravin’s proprietary technology that leaves the cork in place while the wine flows. Available at www.coravin.com
EAT. DRINK. SLEEP May 2017
Cleaning & Hygiene
As with the rest of the catering industry, warewashing technology is evolving all the time. As part of this progress, by developing machines that use ultraviolet light and a precise balance of wash time and water temperatures, Maidaid Halcyon is able to offer new levels of cleanliness and hygiene to users of its warewashers. The Evolution Range includes undercounter glasswashers, dishwashers and pass through dishwashers. Every model in the range is designed for the most demanding environments.
Maidaid Halcyon
this is the best range in its price bracket available on the market today.’ Julian Lambert goes on to say, ‘ Maidaid Halcyon can also offer the C, D and Amika ranges of glass and dishwashers that provide a suitable solution for the smallest country pub to major city centre venues. With over 40 years of experience in supplying warewashing solutions to the UK hospitality sector they are uniquely placed to provide a model that fits any sites criteria of capital budget and specification’.
of an attractive, compact model for a small space, through to businesses with large scale demands. Hotels, Bars, Nightclubs and Pubs, Sporting venues and Restaurants – Maidaid has the perfect product for every application. Lambert says ‘What places Maidaid ice machines head and shoulders above the rest is their capacity to repeatedly produce top quality crystal clear ice from the most reliable machines due to the incredible passport that follows a machine during its manufacture and testing process . Being fully tropicalized they continue producing quality ice even under the harshest conditions.
Maidaid Halcyon Sales Director, Julian Lambert says ‘The Evolution range not only has low water consumption and lower temperature levels of operation; a green cycle for economy and an intensive programme for brilliant cleaning of the dirtiest items, – it also has a Sanitising Cycle that has been specifically devised to balance wash time and water temperature in order to achieve a superb level of cleaning that achieves a rating of AO 30.
‘We are proud to work closely with an exclusive network of UK Catering Equipment Distributors that are capable of dealing with any general enquiry for a sites requirements and call on the expertise of the vastly experienced sales Lambert concludes,’ There is a genuine and technical specialists within Maidaid belief within Maidaid Halcyon that as suppliers of both warewashing and Halcyon’ adds Lambert . ice solutions we truly understand a Maidaid has a superb range of automatic customer’s needs and strive to assist them with provision of the correct ice makers providing numerous types equipment, we are also dedicated to and size - ice cubes , granular ice, flake supporting the equipment and the ice or the new and exciting pebbles customer throughout its life by offering that are sweeping the market due to its first class service, technical and spares incredible versatility. support.
‘The features of the Maidaid Halcyon Evolution range are pretty unique within the warewashing market in the UK today – when it comes to cleaning and hygiene
Pebbles are ideal for cocktails, drinks for serving with fast food and are even ideal for display. The Maidaid range caters for everyone, from small businesses in need
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For details on this and all Maidaid Halcyon products please visit www.maidaid.co.uk.
Specialists in warewashing and ice machines
warewashing Everything from the smallest undercounter to the largest Flight machine.
ice machines The superb Maidaid ice machine range caters for every ice requirement.
SUPPliER
AWARD FOR
TEChniCAl
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Exclusively from Maidaid distributors For more information 0845 130 8070 www.maidaid.co.uk
EAT. DRINK. SLEEP May 2017
Cleaning & Hygiene
Duplex 280
Cleaning can be a challenging process in busy areas especially when the building has access by members of the public. Staff can be educated in the correct way to move around areas being cleaned during working hours however it is slightly more difficult to keep the public safe in the same situation. It is essential therefore to carry out the cleaning process quickly and effectively and Duplex offers a range of floor cleaning and steam cleaning machines to suit the diverse requirements of the hotel and leisure sector. Featured here is the Duplex 280 whose compact design and contra-rotating brushes result in feather-light single-handed operation and truly unequalled forward and reverse manoeuvrability. Off-set brushes allow cleaning right up to the edge, along skirtings, under furniture and around fixtures. Following the success of the 280 mains model, a battery operated model is now available. Using the Duplex 280 Battery is fast and simple, there are no trailing cables to trip up operators or passers-by, get caught in doorways or around furniture. Like all the Duplex models, the 280 Battery uses minimal amounts of water to effectively clean the floor so the quick floor drying time means that slips are less likely than using conventional cleaning methods. Due to the lack of a mains cable the Duplex 280 Battery is ideal for in and around swimming pool areas or any situation where water ingress may be a hazard. This compact commercial floor cleaner has a battery running time of approximately one hour on carpet and more on smooth hard surfaces. The running time can be increased by having a second battery pack available which can be changed via the simple thumb screw clamp on the handle. The 280 Battery cleans all types of flooring with ease including vinyl, ceramic tiles, non-slip resin, smooth resin, terrazzo, carpet including carpet tiles, wood, safety flooring, entrance matting, Polysafe, Timbersafe, Marley, Flotex, Altro, Tarkett and many more. We offer free on-site, no obligation demonstrations so that potential customers can see for themselves the benefits of the Duplex range in their own environment. As you know training is extremely important for the correct and safe operation of any equipment, to this end we include a full training package with each machine for the staff that will be using it, this is carried out on site anywhere in mainland UK, free of charge when the machine is delivered.
www.duplex-cleaning.com/products/duplex-280-battery-floor-cleaning-machine/ 64
With a number of different cleaning options on the market, it can often be a daunting task deciding which warewasher is right for your business. David Smithson, CEO of Classeq, discusses the equipment available and the key choices to make in order to purchase the right warewasher. “Product development is key in the cleaning equipment market and hotels, bars and restaurants looking for warewashing solutions will find everything from compact frontloading dishwashers that suit smaller kitchen spaces, to free-standing utensil washers for high volume establishments. The market is complex, but in summary, there is something to meet every need. “Selecting the right equipment initially is imperative – the wrong choice can be costly as there is no such thing as a one-size-fits-all when it comes to warewashing machinery. Therefore, we always advise our customers to really take into account how much space is available for equipment before investing in any washing equipment. This point is particularly key for large establishments, where having a machine which matches footfall will mean that staff members can keep on top of the dishes, glassware and crockery, and upkeep the highest possible hygiene standards, crucial to any business.
“Knowing which features to look for in a warewasher will give an advantage when comparing like for like. For any personnel working in a busy kitchen or bar environment, having reliable and easy-to-use appliances are vital “For those who are uncertain, we advise keeping track of how many dishes are used during an average day and also how many factors which contribute to the smooth running of a successful operation. Simplicity is often an overlooked are likely to need washing per hour - allowing some leeway for key element, however, there is no point investing in a seasonal footfall. This will ensure that any new purchase will complicated warewasher, which can produce the same match glass and crockery demand and has the capacity to take results as simply designed equipment, if it is going to take on any extra loads during those extra busy periods. more time, effort and training to operate the machinery. “We also recommend investing in a machine which features an easy-to-use integral water softener, which will minimise limescale build-up, as limescale is not just unsightly and hard to remove, but can actually damage and impair a warewasher’s operation.
THE TOILET BRUSH. REINVENTED. LooBlade® effortlessly swipes a toilet clean with antimicrobial blades killing all germs and reducing reliance on bleach. By staying clean and clog-free, it lasts far longer than a conventional toilet brush - saving money and reducing landfill.
“For operators looking to cut down on running costs, consider that the shorter the warewashers run time, the lower the running cost will be - whilst still guaranteeing crystal clear glasses and crockery. Classeq’s latest warewashing innovation, the extremely reliable CST 100 and 130 are high-performance rack conveyor dishwashers that can clean between 100 and 130 racks per hour – that’s over 1,800 plates!
Drip-free. Clog-free. Germ-free.
“It’s worth mapping out a flowchart diagram, with a problem to solution model, to assess an establishment’s situation and gain an overview of the individual features, processes and aims needed from a warewashing purchase. For example, large space, large footfall, reliability and speed = the Classeq CST 100 – or small space, medium footfall, speed and easy cleaning = the Classeq DUO 750.
Robert Scott Exclusive LooBlade® UK Distributor
CONTACT SALES: 01457 819494 | sales@robert-scott.co.uk www.robert-scott.co.uk
“When it comes down to it, not one warewasher can fit every operation’s needs so customers need to individually consider their machinery requirements. Whilst the majority of establishments will require simple to use, cost-efficient and speedy, yet reliable, machinery, size of equipment needs to be a serious consideration to avoid disappointment and wasting both time and money.” For more information on Classeq cleaning equipment please visit www.classeq.com
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Choosing the Right Warewasher
May 2017
Cleaning & Hygiene
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Farm Frites won the Best Meal Accompaniment category after judges declared that its Ultimate Chip was ‘a good crisp chip with a well-balanced flavour and texture.’ The product was also praised for its texture and taste with judges stating they ‘are both of high standard.’
May 2017
Launched as the company celebrates 25 years in the UK, Farm Frites’ Ultimate Chip offers an authentic, high quality meal accompaniment for premium casual dining operators. It offers a truly rustic feel by being ‘perfectly imperfect’ in design; popular among consumers and for operators who offer a premium ‘gastro’ menu. It is based on a 10-step process and is designed to take the strain off busy chefs and offer time savings with the end result to match with the chips they make themselves. The Chefs’ Choice Awards are run by William Reed Publishing to showcase the work of foodservice suppliers from wholesalers through to manufacturers. They are judged by chefs for chefs and reward quality, innovation value and great taste delivery. “It’s a massive coup for us to have won this award, particularly against such high quality competition,” explains Nic Townsend, marketing manager UK & Ireland, Farm Frites. “This was a UKfirst launch and was developed with valuable input from a team of chefs who work in the premium burger and casual dining sectors. We took our time to get this product right and this award is well deserved for everyone who has been involved in the manufacture of our Ultimate Chip.” Manufactured at the peak of freshness before being professionally prepared and frozen, the Ultimate Chip contrasts a perfect fluffy inner for a melt in the mouth feel with a crispy outer for the perfect crunch. Farm Frites’ Ultimate Chip is stored frozen and can be deep fried in small quantities for just 4-5 minutes. It is fully allergen free and reaches the Governments Salt Pledge target. For further information about the Ultimate Chip contact Farm Frites on 01452 415845 email supportuk@farmfrites.com or visit www.farmfrites.com
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FARM FRITES’ ULTIMATE CHIP SCOOPS CHEFS’ CHOICE AWARD Just four months on from its launch to market, Farm Frites’ Ultimate Chip has been awarded a coveted Chefs’ Choice Award.
EAT. DRINK. SLEEP May 2017
Putting the service in foodservice
programmes that touch every part of our business, investment in customer feedback, in infrastructure, and technology like voice picking, telematics, and leading-edge operational and e-commerce systems.
For Bidfood, great service goes beyond delivering boxes on time and at the right price. It’s a fundamental goal for our business and long-term journey to really transform the customer experience, especially as customer expectations change over time. For us, the job is never done, and we’re constantly looking at how we can be the best. At the start of the journey, of course, it is all about getting the basics right first- deliveries, product quality, value for money, communication about deliveries and out of stocks, and making that a seamless process. But then to really go above and beyond you need to understand a customer’s core needs and offer relevant additional services and extras that are tailored or make sense to them. True service excellence requires real engagement to help a customer get ahead in their business, to reward their loyalty and build the sort of true partnership that helps them evolve to become future fit.
Within Bidfood, we’ve taken the step of making service excellence central to our company mission: to deliver service excellence, make life easier and help customers to grow, and our values: care, share and dare. But we are very much at the start of our journey. We put the customer at the very heart of everything our business does, becoming truly streamlined to respond to their needs by putting in place seemingly invisible and flexible processes that make this work. To do this we’ve invested in people and management, root and branch training and engagement
It’s also about our leadership team getting engaged at grass roots level, in regular front-line feedback groups to hear ideas first hand, so they can fast track the ones that are key, and track the real impact of the changes we are making at an operational and customer level. We also do a lot of work behind the scenes to offer added-value to customers. We share insights, recipes, concepts, inspiration, nutritional information, advice, updates on changes to legislation and standards to make life easier for customers. You may have seen us talking about fortification recipes, nutrition and hydration week, our guidelines explaining the recent CQUIN1b scheme to name a few recent topics. We’re still on our service excellence journey, and will always have more to do and further to go, but if you’d like to consider a closer relationship with a foodservice supplier that delivers, our dedicated team of account managers, telesales advisors, and food development managers would be happy to help. For more information or to get in touch with your local team, take a look at our website www.bidfood.co.uk or call us on 01494 555 900.
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Scanomat reveals ColdBrew, CoffeeCloud and Mobile Payment for innovative TopBrewer coffee machine Scanomat has revealed the latest year’s Caffè Culture show. The innovative TopBrewer innovations that are set to platform is the world’s most advanced reinvigorate the coffee industry. IoT cloud management tool for coffee machines, delivering unique business The TopBrewer, best known for being intelligence and a completely connected the world’s first app-controlled coffee operational interface. machine and for serving fresh specialty coffee on tap, will be on show at this Available now as a stand-alone app, CoffeeCloud is an industry first as a fully year’s Caffè Culture Show. fledged cloud application, providing Simon Bracken, Managing Director & TopBrewer customers and dealers with Co-Founder at Scanomat UK comments: real-time operational insights, key metrics “Over the past few years we have redefined and live dashboards to ensure the smooth the consumer coffee experience with operational running of commercial coffee TopBrewer in many sectors and we are machines in a way that has never been excited to be returning to Caffè Culture to seen before - with a range of useful launch some exciting new features which insights such as drink counts, cleaning are particularly relevant to the increasingly reports, fault reports and much more. innovating operators within the hospitality MOBILE PAYMENT and retail sectors.” Finally, Scanomat will be revealing its much anticipated new payment solution Cold Brew is the latest trend to take at Caffè Culture. the coffee industry by storm and now Scanomat have designed an all new The revolutionary payment solution can TopBrewer ColdBrew unit to supply Cold accommodate all scenarios of cashless Brew coffee on tap, with optional milk payment to make charging for drinks seamless and hassle free. The payment and syrups. solution is connected to the TopBrewer The elegant ColdBrew faucet may also app for swift mobile payment and also dispense water, juice, wine, chocolate, offers a card reader option. etc, in a bag-in-box format. There is also EXPERIENCE TOPBREWER the option to make ice-tea, ice-latte, iceAT CAFFÈ CULTURE cappuccino, etc, for a delicious refreshing Visitors to the Caffè Culture show are summer menu. invited to brew a fresh bean-to-cup COFFEECLOUD coffee; including espresso, latte, flat Scanomat will also be demonstrating the white and more, with just a few taps of recently launched CoffeeCloud at this the TopBrewer app. Visitors can adjust TOPBREWER COLDBREW
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coffee strength, milk foam and even the size of the drink, with an option to save the drink as a personal favourite on their smartphone to enjoy again and again. Download the free TopBrewer app for iOS and Android, with an all new and improved user experience. Caffè Culture is being held at Olympia London on 23 & 24 May. Experience TopBrewer on Stand C1 opposite the show entrance. For more information visit www.scanomat.co.uk
Thermometers
for professional caterers
As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Thermapen® 4 thermometer & our NEW ThermaData® WiFi loggers for wireless temperature monitoring
food
l
refrigeration
l
dishwasher
www.etiltd.com
l
oven
The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year.
“Enomatic is the ultimate wine service/preservation system to date, I had no hesitation when buying the Enoround Elite when opening my business and buying a further 3 Elite dispensers after 6 months of opening. This is the ultimate tool for the enjoyment of our costumer and the team.” Yannick Loué - Royal William Yard, Plymouth
“We have had an Enomatic system in our Wine Shop since we opened it in 2008. Being both a hotel-restaurant and a retail outlet, we see the benefit for both. Guests try wines just for fun, or with the idea of buying, or as part of an event. We also use it for staff training and for our own entertainment and indulgence. Enomatic themselves have always provided exemplary support. Enomatic is not the cheapest system on the market, but for us it is certainly the best.” John Hoskins, MW - The Old Bridge Hotel and Wine Shop, Huntingdon
“Having used the Enomatic wine dispense system at Hotel Terravina since we first opened almost 10 years ago, we find it to be extremely useful and very ve practical. It’s important to us to be able to serve guests a selection of fine wines by the glass, and this system affords us the confidence to serve the wines at the correct temperature whilst maintaining the integrity of the wines by preservation. The dispensers are a good business tool to control wastage, optimise efficiency and send the message to our customers that we take our wine service extremely seriously.” Gerard Basset, OBE, MW, MS
For more information please contact us via sales@enomatic.co.uk or on 01603 768046, Opt. 2.
EAT. DRINK. SLEEP May 2017
MANITOWOC FOODSERVICE CHANGING NAME TO WELBILT Rebranding as Welbilt: Bringing Innovation to the Table Manitowoc Foodservice, Inc. (NYSE: MFS), a leading global supplier of commercial foodservice equipment, announced that it is rebranding the company, its logo and its brand identity to Welbilt, Inc. The ticker symbol will change to “NYSE:WBT” on March 6, 2017. The new name and brand represent a long-standing commitment to put customers’ needs first. The change is part of the company’s strategic repositioning after it spun off from its former parent company, The Manitowoc Company, in March 2016. “We are excited to announce the changing of our name to Welbilt, Inc., which further strengthens our corporate identity as a stand-alone company,” said Hubertus M. Muehlhaeuser, President and CEO of Manitowoc Foodservice, “Welbilt reflects our promise and commitment to bringing innovation to the table. Rooted in the Hirsch brothers’ innovative stove in 1929, Welbilt developed to become the first company in the industry pursuing a complete systems approach. The name Welbilt uniquely connects our past with our vision of the future. Our primary objective is to continue offering a complete solution with high-quality products supported by excellent service that help our customers’ reach their full potential. As we continue to innovate and grow, we will always remain grounded in our long history.”
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The beverage equipment sector of the Welbilt® started life as Whitlenge Drink Equipment Ltd in 1976, the company was bought by the multinational Enodis Group in 1999, and became known as Scotsman Beverage System. Enodis plc was acquired by the global Manitowoc Foodservice Group in October 2008, and Scotsman became Manitowoc Beverage Systems Ltd. On the 6th March, 2017, Manitowoc Foodservice Inc. rebranded the company and its brand identity to Welbilt Inc. The new name and brand represent a long-standing commitment to put customers’ needs first. The change is part of the company’s strategic repositioning after it spun off from its former parent company, The Manitowoc Company, in March 2016.
carbon) and other ‘green’ refrigeration systems will offer further reliability improvements, as well as energy consumption reduction, putting some money back in the retailer’s pocket. A new revolution for beverage cooling, VISION™ Advanced Remote Cooler was launched last year. Working in partnership with a UK regional Brewer, this ground-breaking system was developed to address the growing concerns of pub operators and owners in relation to rising energy costs, equipment reliability, the impact of EU legislation relating to HFC refrigerants in coolers and the total cost of equipment ownership.
“Multiplex® continues to take a leading role in the development of environmentally friendly beverage “Strengthening our corporate identity as a cooling equipment,” Emma concluded. stand alone company enables us to forge “As a manufacturer we recognize stronger relationships and ‘opens-doors’ the importance of sustainability and to many global accounts,” explains Emma improving our production capabilities. Gardner, Marketing Manager Beverage We are currently investing heavily in UK. “We are able to tailor products to our soft drinks, beer and coffee sector, specific market needs and provide more developing new and advanced systems scope, innovation, engineering and R&D soon to be launched in the UK.” with less restrictions.” “We work as a collaborative team, Welbilt® beverage brand Multiplex® consists of quality beverage cooling and passionately pursuing excellence with integrity. We enjoy transforming dispensing equipment which satisfies challenges into opportunities and our your customer’s thirst with the highest quality product, both economically and customer trust us to deliver solutions quickly and consistently.” efficiently. The ‘Cooler’ ranges have been designed 0121 501 2566 to reduce the total cost of ownership emma.gardner@welbilt.com through improved reliability and performance. The option of R290 (Hydro www.welbit.com
EAT. DRINK. SLEEP May 2017
Fishers laundry launches partnership with Strathclyde Uni
The two-year project is being co-funded by a grant from the Engineering and Physical Sciences Research Council and the Scottish Funding Council. The UK’s KTP programme is run by the UK’s innovation agency, Innovate UK. Fishers has launched a Knowledge Transfer Partnership (KTP) with Dr Aylin Ates, a lecturer in strategy at the University and director of its MSc in project management and innovation, is leading the project. the University of Strathclyde to capitalise on its radio frequency A University MSc advanced manufacturing technology and systems identification (RFID) laundry. graduate will work on the project as a supply chain analyst and KTP Fishers fits all its Zhen bed linen and towels with RFID technology, enabling both Fishers and its customers to keep track of all textiles. associate on a full time basis. Fishers’ client base includes hotel chains such as Premier Inn, The KTP project aims to enable Fishers to: Travelodge and AccorHotels, as well as venues such as the Waldorf • Capitalise on the analysis and interpretation of the data Astoria Edinburgh and the Edinburgh International Conference Centre. generated by its RFID-tagged bed linen and towels • Improve Fishers’ strategic planning skills around textile purchasing Michael Jones, managing director of Fishers, said: “At Fishers, we have always looked on ourselves as part of the hospitality sector rather than • Improve its specification of bed linen and simply a laundry business and we are constantly refining what we towel characteristics from suppliers do and how we do it in order to help Scotland provide the warmest • Help the company to develop the intellectual welcome it can to visitors.” property related to its Zhen range
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Beverages
EPOS
Interiors & Design Philip Watts Design +44 (0) 115 9269756
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
May 2017
EAT. DRINK. SLEEP
Directory
Tevalis 01923 294446 www.tevalis.com
www.philipwattsdesign.com
Lighting
We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills
WRS +44 (0)1933 533880 www.wrssystems.co.uk
Furniture
Coffee + Coffee Machines
Flexfurn +44 (0)1242 524777 www.flexfurn.com
Graphics
The Spirit Lab Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.
www.spiritlablondon.com Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London
OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics
Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk
Interiors & Design Jura +44 (0) 800 552 5527
www.jura-coffee-machines.co.uk
CUBBINS 01434 604 181 www.cubbins.co.uk
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Tableware www.slateware.co.uk +44 (0)1248 600656
Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk
Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com
www.balmoraltextiles.co.uk
Training
Catering
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
BALMORAL TEXTILES (028) 90617431
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk
Textiles
To advertise in the directory please contact Andy Bell on 01843 448443 Prices from ÂŁ120 for the year.
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