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eat.drink.sleep June 2017


The Good Till Co How technology is changing the world of hospitality

Update you look with new Denim Aprons from Simon Jersey


Why Towel & Linen quality and cleanliness matter


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CALL NOW ON: 08448 245 910 All rights reserved. Sky WiFi: £0 a month for Sky Ultimate subscribers on 12 month contracts. Free set-up cost with Molson Coors Deal, otherwise one-off £350 cost applies. WiFi availability is subject to your premises’ location, 12 month minimum terms apply. Sky TV/Molson Coors (UK) offers*: Only available to selected independent and certain leased and tenanted licensed premises in mainland UK (excludes Group customers, Northern Ireland, Channel Islands and Isle of Man) who subscribe to Sky Pubs UK 12 month terms and comply with Molson Coors terms, including stocking a range of Molson Coors products. Minimum 12 month term to Sky Ultimate and 12 month terms for Molson Coors (UK) products apply. Molson Coors England and Wales Independent offer: Discount of up to 33% available on Sky Ultimate subscription. Scotland Independent offer: Discount of up to 30% available on Sky Ultimate subscription. You must purchase your drinks from distributor Matthew Clark. Molson Coors Leased & Tenanted UK offer: Discount of up to 30% available on Sky Ultimate subscription. You must remain a tenant of a participating Pub Co and stock purchases must be made direct from the Pub Co. For more information and full terms and conditions visit www.molsoncoorssky.co.uk. General: Add on channels and pay per view excluded from discounts. Calls to Sky cost 7p per minute plus your provider’s access charge. Further terms apply. See www.business.sky.com/pubs. Sky UK Limited Grant Way Isleworth Middlesex TW7 5QD. Registered in England No. 2906991 VAT registered No. 440 6274 67


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Industry News

Let me entertain you legally While the multitude of routes now available for a venue to play or stream music brings with it great choice - the flipside is that it has legal complexity. James Luck, commercial director for soundjack, reviews this legal maze and advises on the best way to avoid a hefty fine. There are two types of licence, PPL and pay out all your additional revenue in fines. PRS for Music and the likelihood is you’ll For instance: require both. There have been some • 93% of bars and pubs believe that very high profile cases in recent years playing the correct music creates a where publicans, club owners and even better atmosphere for customers 1 Music hairdressing salons have fallen foul. Works

The options to deliver entertainment today are not only widespread, they have become that much easier. All you have to do is pick your Spotify or iTunes playlist, press shuffle and away you go. No more need to purchase the latest CD collections, hire live bands or go to the expense of having a jukebox installed. Or so it would seem. The stark truth however, is that this supposedly simple “plug and play” solution could land you in very hot water. It could cost you thousands of pounds in fines, damage your reputation and even end up with a prison term imposed.

For example, in November 2015, the Socialite Bar, in Muswell Hill, North London, was fined by PPL to the tune of £19,000 and The House of Hair and Beauty, in Preston, had to cough up £1,500 for PPL in July 2010 and was banned from playing music. But you can avoid being the next high profile case. PPL collects and distributes money on behalf of record companies and performers while PRS for Music represents songwriters, composers and music publishers. So it’s easy to see why both licences are more than likely needed. Still unsure as to whether or not you need to be covered? The easiest way to answer that question yourself is that, if you play any form of “original” music whatsoever to customers in your venue, then the answer is probably yes.

And the good news is that, with soundjack, you are free to play tailored If you wish to play music, you need to playlists with the peace of mind we have the correct licence. Depending ensure the licence that most venues miss - the copying licence - is covered on whether you use Spotify or in our charges. And while we work iTunes, the radio, TV, a jukebox, play with you to make sure you have the CDs and even a live band there will right playlists to suit your clientele or be some form of licence required. occasion, your customers are also able And it doesn’t end there. The to influence track choice via a free app. legalities and level of licence will be determined by the source of music, There are some fantastic stats to type of venue, size of venue and the support this, too, making it even more number of people, but we can guide important to be fully covered so as not you through this. to miss out on the benefits or have to


• Music in bars and pubs increases sales

by an average of 44% 2 CGA

• A massive 91% of managers and

business owners either “agreed” or “agreed strongly” that playing music makes customers and staff happier3 DJS Research

And it’s not just bars and clubs that can benefit from fully licensed background music. Leightons Opticians & Hearing Care wanted something that would integrate easily with its existing audio system for a space that lacked atmosphere and overcome wooden flooring that was creating an “eerie echo”. Its success meant that the soundjack system was subsequently rolled out to all Leightons’ shops. Customers are now reluctant to leave and IT engineer Daniel Barnes has said the system is “stable and user-friendly, which is what we needed in multiple stores”, and that it’s “probably the best solution on the market for this kind of environment”. So, while the process may seem complex and is indeed a legal maze, it need not be. My advice is if you are unsure whether or not you need to be licensed you should speak to a reputable and knowledgeable supplier to review your options. It needn’t be a burden, hitting the right balance to provide background music for your customers, regardless of your venue, does not only provide entertainment for both staff and customers it can boost morale, bottom line and keep you out of court.

Farah Smith wins Young Peruvian Chef of the Year competition

June 2017

Farah Smith has been named Young Peruvian Chef of the Year after a closely contested cookoff at Westminster Kingsway in London earlier this week.


Industry News

Smith, who works at Soho’s Chotto Matte and is a former student of the college, beat six other finalists to the title, in what was the inaugural year of the competition. She wowed judges with three beautifully presented dishes produced during a three-hour cook-off which asked competitors to use Peruvian Commenting on her win, Smith said: “To ingredients including quinoa, cacao and avocado. have made it to the finals of the competition Her winning dishes were: scallop and langoustine was an honour in its self. So as you could tiradito, Nikkei leche, aji Amarillo, coriander and imagine the elation I felt when I was cancha; ‘lamb and potatoes’ cacao, caramelised announced the winner is incomparable. I sweet potato and charred purple potato cream; am in a state of sheer relief as an extensive and chocolate praline, quinoa hazelnut ice cream, amount of work was put into the dishes. I am extremely grateful for the support I kiwicha crunch. received, especially that of Michael Paul, In second place was Ryan Sharpe, who produced head chef at Chotto Matte. dishes of: sea bass, avocado and red onion ceviche with a sweet potato tuile and avocado “The extraordinary opportunity of going to Central, Lima is one I look forward to and foam; duck and root vegetable escabeche with a will not be taken for granted. This whole mosaic of quinoa, asparagus and pomegranate; experience has had a profound impact on and textures of Peruvian chocolate with jelly, me and stretched my capabilities to new sorbet and sponge. heights and will help me in my journey In joint third place were Jose Carlo Queirolo from of becoming a success in my industry. I’m Carshalton College, and Ali Mustafaj from City of thankful for the opportunity and look Bristol College. forward to what the future has in store.”

Made of Dough to launch first bricks and mortar site Pizza pop-up Made of Dough is to launch its long-awaited first bricks and mortar site in Peckham, London later this year. The group, which was crowned London Pizza Festival champion in 2015, has served its pizzas at pop-ups across the capital and at a shipping container at Pop Brixton for the past two and a half years. Its new 50-cover restaurant will feature an open wood fire oven, chef’s table and cocktail bar when it launches in June. Co-founder Ed Sandeman told BigHospitality last year that he was eyeing a bricks and mortar site in south London, with plans to serve a ‘tight’ menu focusing on quality over quantity. The Peckham site will serve Made of Dough’s signature pizzas such

as the Brindisa Chorizo, made using a sixty-hour fermentation process, with new additions including a Merguez sausage collaboration with local butcher Flock & Herd. Drinks will range from gelato milkshakes, including the Jackpot Motherf**ing Peanut

Butter shake, to cocktails such as Amalfi Lemon Bellinis and Cointreu Espresso Martinis. The restaurant will open seven days a week from 12-10.30pm, with monthly music and wine nights. Made of Dough will launch in Peckham on 9 June.

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Hotel revenues

transformed by Adsertor

June 2017


Industry News

increasing customer engagement, acquisition and retention and, most importantly of all, building outstanding brand loyalty.” “Customer experience is improved which, in turn, leads to higher room rates, greater occupancy levels, the ability to upsell and cross-sell more effectively and the capability to generate demand when needed. “The clients using Adsertor have seen a dramatic reduction in their dependency on OTAs because the technology allows them to increase the number of direct bookings they can capture and convert.”

Leading hotels have praised the impact an industry leading data technology system is having on their businesses. Dozens of hotels across the UK are now using Adsertor to help transform their customer data and how they use it to personalise their marketing activity. Two high profile hotels that have introduced Adsertor are Eccleston Square Hotel in London and Northcote Manor in Lancashire.

Adsertor has been developed by ITM Group whose board includes CEO Tim Roberts and board members Chris Eddlestone and Jonathan Langston. All three were responsible for building the Annual Hotel Conference in Manchester into one of the hospitality sector’s foremost events.

Jonathan is a former COO of CBRE Hotels and the co-founder of hotel intelligence company HotStats, while Chris is Global Head of Hospitality and Leisure Services Eccleston Square has reported a 46% for international law firm Squire Patton increase in direct bookings and a Boggs. ITM Group UK’s Executive reduction of 43% in its reliance on OTAs. It Chairman is Richard Cotter, the former has also seen a quadrupling in its website CEO of Snow + Rock. conversion rate in just six months. Adsertor is unique in allowing businesses Northcote Manor has worked closely with to centralise all their data in one place – Adsertor to make its marketing more including analytics and their CRM system. personalised. It allows companies to build a complete Email marketing campaigns have so far picture of their customers and ensure all given a 30 times return on investment. marketing activity is personalised and The Adsertor technology was singled out measurable. for praise by Eccleston Square directors James and Olivia Byrne at the recent Hotel Investment Forum 2018, held at the Hotel InterContinental in Berlin.

Craig Bancroft, Joint Managing Director of Northcote Group, said: “We now have a much deeper understanding of our customer data across both the hotel and the pubs. This is enabling us to target our customers with the information most appropriate to them. The results from the email campaigns have been very impressive.” For more information please visit www.adsertor.net

Tim Roberts said: “We were confident we had developed an industry leading customer data technology platform and these results confirm the impact the system is having on hotels in the UK.

The event, which was celebrating its 20th anniversary, attracts over 2,000 hospitality “We are helping them to transform the and tourism decision-makers from more way they go about their business by than 70 countries.


Olivia Byrne, a director of Eccleston Square, said: “Adsertor gives the team at Eccleston Square an indepth understanding of the different groups that stay with us, from people on business trips to those booking for a special occasion. Our marketing has become more personalised which is helping us to transform our sales conversion rates.”

Tim Roberts

Berry Bros. & Rudd announces own label selection of wines

Created to provide ‘greater accessibility’ to Britain’s oldest wine and spirit merchant, the wines will be available to both the on- and off-trade. At the moment, eleven wines are available, with another five scheduled to be added to the range next month. There are also plans for more wines to be added over time. The range includes The Merchant’s Red, White and Rosé (RRP £7.95), a Traditional Claret (RRP £9.95), Châteauneuf du Pâpe (RRP £19.95), Sancerre (RRP £14.95) and an English Sparkling (RRP £23.95).

‘Our Berry Bros. & Rudd Own Selection of wines is incredibly popular with our customers, and we wanted to offer something similar but more accessible,’ said buying director Abi Hirshfeld. ‘Each wine is an exceptional example in terms of quality and value of what people want to drink from popular regions and varietals,’ added Luke Tegner, BBR’s insight and innovation director.

June 2017

Following the success of the Berry Bros. & Rudd own label wines, Berry Bros. & Rudd has launched The Wine Merchant’s Range… a new range of own label wines.


Industry News

‘Berry Bros. & Rudd is a trusted source of wine excellence and authority and it is our intention that the new range will enable customers, whether or not they are already familiar with the Berry Bros. & Rudd brand, to experience a new, more accessible range of high quality wines.’ Want a taste? The full selection of wines will be at the Fields, Morris & Verdin portfolio tasting on 13 June.

Camden Brewery set to open brand new brewing facility Set to make even more beers, Camden Town Brewery is readying to open the doors to a brand new brewing facility in Enfield this July. Costing a pretty penny at £30m, the new 50,000+sqft environmentally friendly site is the largest investment in London’s brewing industry for three decades, enabling the north London brewery to keep up with ever-increasing demand for its delicious beer. A hop, skip and a jump from its home in Kentish Town, the new Enfield site will brew all of Camden’s core beers including Camden Hells, Camden Pale Ale, Gentleman’s Wit, Camden Pils Lager, IHL Lager and Ink Stout.

The new brewhouse will have capacity to scale production to 400,000HL/year, with weekend tours to the public, a beer school and a steel bar in the middle of the brewery. It will also be entirely carbon neutral, with a solar panel roof and an energy efficient brewing system.

of Camden Town Brewery.

‘The railway arches in Kentish Town will remain the heart and soul of Camden Town Brewery, but our expansion to Enfield allows us to increase our capacity so ultimately we can bring great beer to more people,’ said Jasper Cuppaidge, founder and CEO

Fancy checking it out? Camden Town Brewery will be opening its doors to the public on 8 July, with an allday celebration with live music, pop-up restaurants, talks and performance, brewery tours, and of course lots of beer.

‘It’s a phenomenal opportunity to extend into another north London community and to be a part of the impressive redevelopment that’s taking place in Enfield. We can’t wait to open our doors!’

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Industry News

Italian gelato has a rich heritage dating back hundreds of years and is hailed as the original ice cream. Developed and produced by their passionate and dedicated team in Italy since 2005, Joe Delucci’s award winning authentic gelato – the latest award being Bronze from this year’s Casual Dining Show for their new Blood Orange sorbet - is made with whole fruit and fresh, natural ingredients with no artificial colours, flavours or preservatives.

higher temperature than ice cream, their dense gelato is soft on your taste buds leaving an intensive, long-lasting flavour of fresh, natural ingredients. Their appealing range of gelati and sorbetti is all vegetarian and includes non-dairy, gluten-free, fat-free and vegan flavours. BRC accredited, Joe Delucci’s is the discerning choice for many leading chefs and is stocked by well-known restaurants, hotels, gastro pub groups, dessert parlours, garden centres and cafes through their nationwide wholesale food distribution network. It is served in Nando’s restaurants throughout the country and sold as 500ml tubs in Tesco – these include Vanilla and Strawberries & Cream as well as their signature flavour, Coconut.

The indulgent gelato is beautifully blended and freshly frozen in small batches in Italy before being transported to the UK. Joe Delucci’s offer over 30 flavours of the most remarkable Italian gelato and are constantly working to develop and produce more innovative For scooping operations, Joe flavours to add to their extensive range. Delucci’s offer a great start-up With the majority of flavours lower in service with freezer options and fat (using milk, not cream) and with point of sale items to help you in less air than regular ice cream, you your launch. Choose from their can be assured of a mind-blowingly many flavours to supplement creamy texture. Served at a slightly your dessert menu and to create


bespoke recipes. Joe Delucci’s is available in 5 litre Napolis, 2.5 litre tubs, 500ml pots and, recently launched, 120ml theatre tubs in their five top-selling flavours – Vanilla, Chocolate, Strawberry, Coconut and Mango. To taste the range, you can search on Facebook, or their website, for a Joe Delucci’s kiosk near you. A call to head office before you go will ensure a comprehensive tasting from their trained gelatistas. Joe Delucci’s Ltd sales@joedeluccis.com T 0844 557 1818 www.joedeluccis.com


One-room hotel opens in London’s Shoreditch

Industry News

London’s “smallest grand hotel” has opened in Shoreditch, with just one room available to book. The Napoleon Hotel has a single luxury 430sqft suite complete with three bars, costing £180 a night. The two new bars, the Sack and The Devil’s Darling, were designed by bottled cocktail makers Thomas Aske and Tristan Stephenson. The pair also designed awardwinning London bars Black Rock and Worship Street Whistling Shop. The last bar is situated in the room itself. Aske said: “The space we had available for the hotel room could have housed two smaller rooms, but the decision was made to offer a more luxurious experience through one spacious suite. “We feel that by having only one suite,

the focus is on the guest experience and hospitality allowing us to tailor their stay and ensure that they have the staff’s dedicated attention. “As Fluid Movement are bar operators we wanted to ensure we stayed true to this by offering three unique bar concepts within the hotel, creating an uncommon ratio of bars to rooms. Our guests can experience an entire evening of world class drinks without leaving the hotel.” The suite sits on the second floor of the hotel and is equipped with a drinks trolley with bottled cocktails from the Aske Stephenson range. Room service comes in the form of an inroom lift, where food and drink from any three of the bars can be delivered directly to the room. A breakfast of fruit and pastries is also delivered to the room every morning.

The Lowry Hotel sold for £52.5m The Lowry Hotel in Manchester has been sold for a sum of £52.5m. Singapore-based CDL Hospitality Trusts have acquired the hotel, but the five-star property will still operate as a standalone establishment. It was put up for sale in November 2016 following a £5m refurbishment. Adrian Ellis, general manager of the Lowry Hotel, said: “This acquisition reinforces that Manchester is a fantastic business, entertainment and sporting destination both within the United Kingdom and internationally. “We welcome the new owners and look forward to The Lowry Hotel continuing as the preferred choice for high profile guests

from the sporting, entertainment and corporate fields.” He added: “The team at the hotel remains the same, and our guests and visitors will receive the same five-star service they are familiar with. “This exciting news will only enhance our appeal as Manchester’s top hotel.” Vincent Yeo, chief executive officer of CDL Hospitality Trusts, said: “The acquisition of the Lowry Hotel is a unique opportunity for us to acquire an iconic asset while capitalising on a low funding environment.” CBRE Hotels advised the vendors, an affiliate of Westmont Hospitality Group.

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EAT. DRINK. SLEEP June 2017 The hospitality sector may be the fourth largest industry in the UK and employ nearly five million people, but for hospitality employers the struggle to attract, recruit and retain the talent they need is ongoing and often painful. With the industry in growth, competition for candidates is sharper than ever, and the disruption of Brexit threatens to add further challenges. Long-term projections from the BHA suggest that at least 700,000 additional people will be required to fill roles by the end of the decade. The impact of skills gaps is felt keenly on the bottom line, with productivity and customer satisfaction taking a hit when gaps in the workforce remain. So, it’s good to see that so many hospitality employers are working hard to implement new and innovative methods that not only attract and recruit talent, but to retain it too. To celebrate these exciting initiatives, Caterer.com is delighted to announce that entries are now open for the 2017 Caterer.com People Awards. These well-established awards showcase and reward the best initiatives in hospitality recruitment, development and retention and celebrate the work of hospitality employers in their mission to attract the best talent, deliver outstanding experience to customers, and offer rewarding and meaningful careers to their employees. 2016 winners include Dishoom (Learning & Development), Jumeirah Hotel Group


(Rewards & Benefits), National Theatre (On-Boarding Initiative), Byron Hamburgers (Employer Brand Campaign) and Durham University Catering Department (Leadership in Recruitment, Development and Retention). There are 13 Caterer.com People Awards, it’s free and straightforward to enter, and entries are welcomed from hotels, restaurants, bars and pubs and food service providers of all sizes and from all areas of the UK. Judging takes place in July and each category has a bespoke judging panel of Heads of HR, In-House Recruiters, sector specialists and industry leaders. The 2017 Caterer.com People Awards will take place at the Park Plaza Hotel, Westminster Bridge on October 5th 2017. Full details on how to enter can be found at caterer.com/people-awards For all enquiries regarding our Caterer.com People Awards 2017, please contact mia.brodie@totaljobsgroup.com.

Your most important customers are your employees.

As the UK’s largest and most successful hospitality recruitment website, we understand that each hospitality business is different. You need relevant, high quality talent to deliver the unique experience your customers expect from you. Our smart traffic strategy and market leading products send the right candidates your way. That’s why thousands of employers in the UK from large to small and national to local use Caterer.com to recruit their hospitality talent.

Discover what we can do for your business…


Wi-Q Technologies introduces the first cloud-based mobile ordering solution for hotel room guests Award-winning hospitality software developer, Wi-Q Technologies, has announced the launch of Mi-Room; the first cloud-based mobile ordering application designed to deliver integrated guest services from hotel room to poolside. Following the launch of Wi-Q in 2015, Mi-Room is Wi-Q Technologies’ second hospitality sector mobile ordering solution. Unlike an app, guests can access MiRoom in seconds and in under three key strokes via any internet-enabled mobile device, allowing them to use their own smartphones, tablets and laptops to order guest services from the comfort of their room or sunbed. Features include a user-friendly interface, choice of language, allergy and dietary requirements and multiple payment options, including charge to room. Along with enhancing guests’ experience, Mi-Room provides a customisable platform to boost upsell opportunities, easily managed through a back-end system that facilitates realtime updates to menus, images, offers and pricing. Mi-Room can be implemented in less than two weeks from point of contract


Mi-Room has been fine-tuned by working closely with the hotel sector, industry experts and payment and EPOS providers, including Oracle Hospitality, Graham Cornhill, founder and Managing which now enables Mi-Room integration with tens of thousands of hotels Director of Wi-Q Technologies, explains worldwide. how critical the solution will be for the hotel industry: “Less than two per cent of guests are ordering room service, and Graham continued: “We have formed extensive global partnerships that ensure we believe it’s a huge missed revenue opportunity. Make it easy, fast and Mi-Room can seamlessly integrate with seamless and guests will engage. Imagine many hotels’ existing EPOS and property the difference even a two percent management systems so there are no increase in in-room revenue could make limits to the introduction of revenueto most hotels.” boosting technology.” and thanks to a little or no Capex SaaS model, hotels can experience an instant ROI.

With this level of innovation, one could be forgiven for fearing the possibility of style dominating substance, but there are no such worries at Flat Three: the focus here is most assuredly on the food, which is clearly designed to satisfy both the intellect and the appetite.

Flat Three Nestled unassumingly amidst the patisseries, cheesemongers and wine merchants of Holland Park, a quiet revolution is taking place.

intriguing combination of culinary ideas from Japan, Korea and Scandinavia to offer a genuinely high-end dining experience.

Born from a supper club, a thirst for originality, and no doubt much hard work, Flat Three brings together an

Escaping the bustle of an early Friday evening in West London, we found ourselves feeling immediately at home

We decided to sample the two tasting menus on offer tonight – one wholly plant-based, the other with an emphasis on seafood. Among the seven dishes that made up the vegan offering, the winner was a startlingly flavoursome dish of smoky artichoke and lentils in a white almond tofu sauce, finished off with a citrus tang and mitsuba leaves. Others that stood out were the fermented cabbage in chard leaf, barbecued with wild ramson, and the King cabbage and gochujang into which the maître d’ infused fermented cauliflower tortilla right at the table. The star of the other tasting menu was probably the poached scallop, slightly seared and served with aster, broad bean and pine, though this was run close by the tender sirloin with cauliflower, sea purslane and wasabi. Dessert for the more audacious might well have meant the tofu sorbet with pomegranate and wood ants, but we were more than satisfied with the various ice creams and sorbets that flanked the devilish orange black pepper carrot cake. But how to accompany this ambitious fusion of bold, complex flavours? Though both alcoholic and non-alcoholic pairings are available, we opted to share a carafe of Californian pinot noir, a rich, velvety blend that derived its contrast of smooth yet piquant notes from its origins in both the warm vineyards of Santa Barbara and the cooler climes of Mendocino. A perfect companion to the food. All in all, owners Juliana and Pavel have come a long way since those early supper club days; on the evidence of our evening at Flat Three, we couldn’t recommend more that you should join them as they continue on their journey.



in the restaurant’s coolly minimal but warmly-lit environs. Once welcomed by the highly-attentive staff, little more than a glance at the menu was needed to see how much thought and care had been spent on its composition: whether ‘slightly raw’ creations like the ikejime turbot with kinome catch your eye, or the smoked sand carrot with miso and ground elder appeals more to your sense of adventure, Flat Three’s tasting menus and sharing plates introduce themselves with unabashed self-confidence.


HERALD PLASTIC STRENGTHENS ITS POSITION AS A BRITISH MANUFACTURER Herald Plastic has announced that it will be expanding the selection of goods that it currently manufactures following inward investment of approximately £1 million.

“The directors have a shared, in-depth knowledge of manufacturing and we are keen to use our expertise, experience and know-how to drive this side of the business. “

The quality disposables manufacturer and supplier has increased its warehouse facilities, purchased more machinery and added to its core team in preparation for a period of business development and strategic growth during which Herald aims to significantly increase its turnover.

“The market is changing and the time is now right for UK manufacturing to experience its own renaissance - we aim to ride the crest of that wave !”

Although Herald imports a wide range of goods which it supplies to the bar, catering and hospitality sectors, its manufacturing capability has been limited. The disposables specialist is now keen to build its manufacturing arm, in the wake of Brexit, with an initial focus on producing a more robust line of catering products to compete with those currently being imported. Managing director of Herald Plastic, Yogesh Patel explains: “We’ve been manufacturing a limited range of disposables since our inception almost thirty years ago however we feel that now the time is right to build on this area of productivity and to future-proof the business. “ “We’re aiming to firmly position ourselves as a UK manufacturer that can provide a valid alternative to the current offering when it comes to catering disposables and we look forward to extending our contribution to the market having introduced new manufacturing capacity, including extra injection moulding machines.”


The company is also investing in marketing activity to ensure that its key messages, as a brand that has longevity and substance, are driven through all communications. Herald is renowned for its vast catalogue of goods that provides an unrivalled breadth of choice. The company has been careful not to sacrifice quality for price and adheres to a standard, refusing to stock products that fall below a certain grade in order to protect its reputation and its customers’ expectation. A member of the Foodservice Packaging Association, Herald is a family-led concern. For further information on Herald Plastic and its products, log on to www.heraldplastic.com or call 0208 507 7900.

June 2017

Fresh from the Farm bottles, as well as 425ml premium PET bottles. These creative flavours can be found in local delis, food halls, farm shops, garden centres, pubs and cafés across the country. Named after the Welsh farm that has been in the family since 1903, the company began producing bottled mineral water in the nineties as part of the Radnor Hills brand on their site in Powys, Mid Wales. William’s family wanted to create a drinks range that reflected the heritage of their beloved farm, thus Heartsease Farm was born.

Radnor Hills have been busy carefully concocting a seventh flavour to add to their Heartsease Farm Premium Pressè range, introducing a Strawberry & Mint Pressé. Made with sweet juicy strawberries and refreshing garden mint making this the perfect drink for the warmer weather! Using its very own fresh spring water as the foundation for its beverages, Radnor Hills pay keen attention to the ingredients that are used to make its range of sparkling premium pressés. With other concoctions like Apple & Rhubarb and Raspberry Lemonade, the company errs on the side of sophisticated flavours, and even has smartly-designed bottles to suit the theme. This was a conscious decision, admits William. “Central to our business belief is to create products that look and particularly taste better than those of our competitors. With that central core value in mind, we have assembled a team of experts in developing and producing delicious products. This is where some great ideas turn into reality.” The pressés are available in both 750ml and 330ml glass



“There was a clear gap in the market for a really premium range of sparkling pressés that are bottled in both glass and plastic,” says William. “Many outlets can’t stock glass and this gives them the chance to sell a super-premium pressé range in plastic bottles. It’s because of this, and many other reasons, that Heartsease Farm is performing extremely well.” William believes that the Heartsease Farm pressés complement Radnor Hills’ other range of beverages. “We have become a one-stop shop when it comes to soft drinks,” he says. “Buyers can order mineral water, flavoured water, healthy school compliant drinks, fruit juices and premium adult pressés all from under one roof!”



Join the Brothers Festival Family When festival season starts, your festival family comes to life. These are the people you will share your summer with. Long hot days filled with live music and al fresco cider, making memories that will last a lifetime and sharing experiences that will bind you together. These are your brothers and sisters, who will sit on your shoulders as the sun sets, absorbing the soundwaves and singing out that resonating chorus. When you trip over your wellies into the mud they will help you up, when your last t-shirt is soaked through with rain they will lend you their spare. Your tribe, your clan, these people will shape your experiences and help bring your summer to life. In years to come you will think of your festival family, and smile. This summer the Brothers invite you to join their Festival Family with a digital campaign across social channels aimed at providing festival goers across the UK with all the tools they will need to get the most out of the festival season. The Brothers will be sharing the latest festival news, festival playlists and information, along with the chance to win one of 20 festival survival kits a day in May and June, packed with essential items to help you

smoothly through your festival experience. The Brothers have also developed a range of festival friendly ciders available in 1L re sealable carton and can, perfect for enjoying to music as the sun sets. You’ll also have the opportunity to enjoy Brothers Cider at a number of independent music festivals across the county, including Sound City Liverpool, Love Saves The Day, Detonate, and Elrow Town. The Brothers invite you to share the stories of your summer and your festival family, tell us about your experiences by sharing your pictures and experiences across social media with the hashtag #festtogether. We’ll share our favourites on our website and across our social channels, documenting your experiences in our festival family album. Here’s to experiencing the perfect summer of live music, freedom, sunshine and cider together. www.brotherscider.co.uk



DELIVERY OF GREAT BRANDS ON THE MOTORWAY HEADS SOUTH The UK’s largest motorway services provider, which operates on the ethos of delivering great brand and exceptional customer service, is extending its principle to Exeter…. Visitors to MOTO Hospitality’s Exeter Services, at the end of the M5, will find it has undergone a complete make-over. Now, not only does the venue offer a selection of the most famous brands in High Street refreshment, it also brings the best brands in accessible toileting. The new-look main building features a Changing Places wheelchair-accessible assisted toilet, which can be accessed from north or south, with entry gained by RADAR key, or, if the user doesn’t have the specialist device, staff can open it on request via a deadlock key. The Changing Places is 12m2 with a wall-mounted height adjustable adultsized changing bench, washbasin, and ceiling track hoist, all supplied and installed by Clos-o-Mat, Britain’s leader in supporting independence in personal hygiene. Moto has further extended use-ability by as many disabled people as possible by replacing a standard WC with a Clos-o-Mat Palma Vita wash & dry (bidet) toilet. “The Changing Places toilet at Exeter is the fifth we have installed across our network, as part of our drive to deliver even better customer satisfaction,“

explained Kirsty Woods, Moto Hospitality marketing & PR manager. The toilet, with its extra space and equipment, means that thousands of visitors who need physical or technical help to go to the toilet, can now enjoy a comfort break, knowing there is somewhere suitable for them.” Adds Claire Haymes, Clos-o-Mat’s away from home specialist, “Potentially up to 14 million people* need the benefits of extra space, a hoist, changing and washing facilities. By providing the Changing Places, and adding the additional feature of a Clos-o-Mat wash & dry toilet, Moto is enabling many travellers to be able to continue their journey, relieved, and hygienically clean.” Under Building Regulations and British Standards, a Changing Places is ‘desirable’ in any building to which numbers of the public have access. Closo-Mat is Britain’s leading provider of helpful toileting solutions, at home and away, including Changing Places and their similar Space to Change facilities. * Potential users of a wheelchair-accessible toilet with space, bench and hoist eg Changing Places include: - 1.5m wheelchair users - 6.5 million people who have either bladder or bowel incontinence -1.5million people with a learning disability - 1.2million people living with stroke - 62,000 amputees - 30,000 people with cerebral palsy

Uniquely, the company can provide an in-house, ‘one- stop-shop’ complete package for ‘away from home’ assisted accessible toilet facilities, from design and commissioning, through to project management, supply and installation, and can also provide subsequent maintenance and repair. Its website www.clos-o-mat.com is the most comprehensive resource available about Changing Places for campaigners, providers and specifiers alike, with a raft of support information including white papers, calling cards, CAD blocks, video and case studies. - 13,000 people with acquired brain injuries - 8,500 people with multiple sclerosis - 5000 people with motor neurone disease - 8,000 people with spina bifida - 120,000 people with a stoma - 3.8million adults morbidly obese - 0.8million disabled children - 8.7million people with osteoarthritis - 400,000 people with rheumatoid arthritis



Interview with John Bowen, CEO MediaConcepts MediaConcepts is an innovative thought leader, creating personalised hotel guest experiences through the use of internet and mobile technology. In 50 words or less, describe your business

use the brand.com website 7%* of the time to complete the booking, the other 93% return to the OTA to book. Our challenge therefore is to convert the customer through clear messages; choice not available on the OTA websites - they are generic but we don’t have to be – and data to develop personalisation.

MediaConcepts provides digital solutions Technology is the key to reclaiming some that help hospitality clients drive direct of the territory and business lost to OTAs. revenue and build loyalty. Conversely OTAs are using technology to maintain their advantage, making inThis includes design and development roads by offering free wi-fi and breakfast of brand websites with flexible as well as mobile keys. Hoteliers need yet sophisticated booking and tech know-how and the agility to move personalisation functionality; a robust on opportunities quickly – that’s where suite of web-based applications we can help.” with integration capabilities; and a customisable mobile app that enhances How can hoteliers compete with the stay experience and improves OTAs? operational efficiency. Competing with OTA’s is becoming What do you think is the main harder and harder as the OTA’s continue challenge for hoteliers in a digital to dominate the digital marketing age? with money, data analysis, increased loyalty and unique offering and choice. Hotel brands are losing ground every OTAs spend more and offer customers year and the churn between the OTA more - they consolidate their bookings, discount and drive sales through loyalty. and brand.com continues to fall. MediaConcepts provides the solution Hotel guests who click from the OTA to the hotel’s own website are only likely to and expertise to fight back. No other



provider provides such a complete solution that is able to look after the customer throughout the complete sales cycle. MediaConcepts offers websites with full personalisation; advanced booking journey with retargeting; loyalty; upselling and flexibility; check-in checkout; full in-house application and post stay surveys and retargeting.

June 2017

In all these stages, we not only continue to build a relationship with the client but gather data at every touch point that will both benefit the customer by targeting them with the right offers, but build up a complete profile for the brand so they can better understand offers they produce.

What industry-wide issue is MediaConcepts a solution to? We provide our clients with the ability to convert and maintain loyal customers effectively and build direct bookings. Through this we allow our customers to build up customer profiles and use our industry knowledge to help them to utilise this effectively. Our IT, and security knowledge means that this can all be done without the need for the customers to have these expertise in house.

How has digital data changed the hotel sector? Data is key to everything we do. Today guests are feeling that some of the hospitality has gone out of the hospitality industry, yet a study by Forrester showed that a 1% increase in the user experience index equates to $6.52 increase per guest / year. Understanding more about your customer not only helps to better understand what their needs are and develop products that support them, but to better target promotions and inventory to them, building loyalty in the process. Used emotively and intelligently, digital data has the ability to add more hospitality to the hospitality industry, not take it away.

46% of millennials would stay at a hotel if they could check in on their smartphone – how is MediaConcepts reacting to this? We have built a number of systems which enable guests to interact with hotels using whatever their preferred communication channel is –be that website, apps, social media and most recently, voice tech. Our latest launches are a Messenger Chat Bot, enabling bookings to hotels via chat bots such as Facebook Messenger; and a new voice tech booking system that enables users of the likes of Alexa and Google Home to check hotel’s rooms and prices and make recommendations through spoken commands. Both systems are brand new and enable hotels to stay connected and build their communications with clients that are moving away from the traditional channels and looking for brands to be available to them on their chosen tech device. Increasingly hospitality will become a data driven customer experience. We can help our hotels respond to this social and business change.

How can a hotelier use technology to futureproof its business? At the end of the day technology is just a tool. What it does give you is the remarkable ability to process large amounts of data to help you make better decisions and change as the marketplace changes. I can’t tell you the amount of times clients are surprised at what the data shows vs their internal impressions of their business. Data really is knowledge and knowing who your customer is and what they want is essential for any business, hotel just hoteliers.

What impact would a hotel client expect to see by working with you? The industry, in fact all industries, are changing due to the fast developments in digital tech. We have the tech know-how and the agility to move on opportunities quickly enabling hoteliers to stay connected to their customers and maximise new opportunities and routes to audience. We build individual KPI’s with our clients and customize our solution to help them reach them. Invariably customers can expect to see increased direct bookings, reduced costs and a better awareness of digital marketing and customer needs.



3R brings you the ultimate edge in business and simple payment management. 3R state-of-the-art point-of-sale till systems and handheld devices are designed to become an essential part of your business. Assembled with detailed reporting functionalities which will help to minimize your costs whilst maximizing profits, they are excellent for both multi-sites and single-site businesses. 3R have an excellent reputation for customer service providing personal access to assist with customer’s queries for fast and efficient deployment; as well as providing a personal service to assist customers with their growth and development.

Introducing Ingenico Wi-Fi IWL250 Terminal

Built on over 16 years of experience, 3R EPoS’ reporting facilities safely stores information regarding your business and can be uniquely tailored to suit your requirements. 3R hold the advantages of providing customers with: speed of service, better staff productivity, cost control, stock control, visibility and reduced shrinkage. Newsround delivery, shelf edge labels, mix and match offers and operator tracking/control features also available. Alongside comprehensive account reporting, an increase in profits can be realised immediately. 3R EPoS Till Systems coupled with our robust, easy to use handheld hardware, the results are uniquely tailored solutions that meet your needs. With complimentary installation and training provided, you can simply plug in the till and use it immediately with over 40,000 products pre-installed. Paving the way with the NEW & EXLUSIVE Ingenico Wi-Fi IWL250 Terminal. 1. 2. 3. 4. 5. 6. 7. 8. 9.

Optimize revenue opportunities with 24/7 connectivity Portable pocket-sized device Long battery life and fast printing with ease Bringing mobility payment to your point of sale. Opens up to all business environments (small merchants, hospitality and mobile businesses). No supervisor cards needed Connection to any secured hotspot Supports Contactless, Apple Pay & Android Pay Options of having Tips, Gratuity and Service charges

Don’t miss out!

3R’s leading software will be at RBTE on the 8th and 9th May 2017 giving you the chance to experience the latest 3R’s ultimate software on 3R products on display. We look forward to meeting you there.

ENJOY IT WHILE IT RUNS IT Call now for your free, no obligation quote. Sit back, relax and let technology give you not just time for that well-earned cuppa but organisation and security at the touch of a button. Watch your business grow along with your profits. Sounds good? No, it sounds GREAT! So what are you waiting for? Call now on 01992574650 & allow the experts to show you the way.



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POS TERMINALS – TOUCH WITHOUT COMPROMISE Sam4s world leaders’ in ECR/POS technology, aim to make the most flexible, innovative and reliable EPOS products of all time. The Sam4s team have over 30 years’ experience in the market and now produce the most sophisticated and diverse products to the world-wide market, extensively used in over 60 countries.

Whether you requirements are for a single POS terminal or multiple terminals combined with kitchen order printers of kitchen order wall board monitors. The combination of the SAM4S POS terminals and Samtouch Point Of Service software solution is the best solution suited to your business.

Sam4s are committed to developing intuitive models that provide innovation and solutions to meet the demands of fast moving markets.

Sam4s branding was established in 2003, prior to that and since 1983 they were a division of Samsung Electronics ECR, which was taken over by SHC in 2001, launching the Sam4s brand in 2003. Sam4s are specialists in the development of ECR and Epos terminals, receipt printers, Android POS and various peripherals, with very strong presence in the home market South Korea. The very latest in the POS line up from Sam4s are the Titan-S Series terminals which are stylish and perform to meet the needs of the most demanding hospitality environments. Titan-S range features the latest PCT touchscreen technology and IP rated water resistant front touch panels as well as Intel Celeron Dual or Quad core processors with SSD drives as standard. YCR Distribution the sole UK and Ireland distributor of Sam4s products, have developed Samtouch Epos software exclusively to work on Sam4s POS touch screens. Samtouch is a leading edge point of service platform which is “easy to use”, reliable & a cost effective solution providing you with the management tools & information to allow you to operate & expand your business on your terms. Samtouch utilises the latest technologies of your SAM4S Point of Sale terminal to display eye catching & easy to operate touchscreen graphics at lightning speed. Integrated Bar & Table management features help your venue become a more streamlined more efficient operation that has proven to increase customer satisfaction and guest experience.


Reliability - We understand that your Epos system is a fundamental part of your business. From planning to design & execution of our software, minimising system critical down-time has always been our key aim. Value - Creating real value is integral to what we do. We believe our EPOS solution provides great value from money

Intelligence - We seek intelligence in our technologies. That’s why we utilise the latest development platforms from Microsoft, this promotes innovation.

Flexibility - We understand that each business has unique requirements. That’s why we have developed many features to ensure our system is as flexible as possible

We understand that each business has unique requirements, that’s why Samtouch is developed with many features unique to the hospitality sector.

Payment Sense EFT Payment Sense “Pay at table” solution fully integrates with Samtouch allowing the waiting staff to view the Table/check on the EFT terminal and issue a detailed receipt to the customer for immediate payment. Payment Sense are one of the largest EFT solution provider’s so you can be assured of quick setup and the best rates possible. Resdiary Booking Solution. One of the leading specialists in the field of on-line & off-line room and table booking solutions. Samtouch integrates seamlessly with Resdiary porting customer information into Samtouch as the customer arrives at your venue. Mainstay & Resident Pro Both solutions independently designed for hotel reservations and front desk billing. Samtouch integration validates customers before passing bar & restaurant charges back to the front desk Samtouch Office Cloud-Based back office solution designed to work with Sam4s and Samtouch software. Real time sales data at your fingertips whilst you are on the move, plus much more For more information on Sam4s products or Samtouch software or to book a no obligation demonstration, please contact YCR Distribution Limited. Tel: 01924 438238. eMail: sales@ycr.co.uk


EPOS Exactly when did dinner start coming on small plates? No more than a few years ago – but it’s revolutionising the way people dine today. Tapas, of course, have been popular in Spain for centuries, thanks to the way they allow groups to share a tasty variety of small dishes. It’s a sociable and informal way of eating that sits well with modern-day diners. And while tapas restaurants are now popular all over the world, many other types of restaurant are also finding the benefits of serving up small plates – for instant, the smash hit Indian street food chain Dishoom in London has a hugely popular menu that lets customers pick and choose. Tapas-style service is not just great for customers, it’s good for operations, with smaller food plates creating lower food costs, good turnover of ingredients and generally a higher spend. But with a huge menu and a real need for speed to keep customers happy, making a success of the small plate revolution needs some nifty technology.

Joining the tapas

how small plates + technology = Chris Cartmell, a business consultant for hospitality experts NFS Technology Group, said: “In any restaurant, it’s crucial to make the guest experience a good one, but tapas-style places have even more refined needs. “A good electronic point of sale (EPoS) system such as Aloha from NFS provides the tools you need.” In particular, that includes tableside ordering using handheld devices ranging from dedicated technology to iPads, and kitchen automation technology that gets service underway immediately. Chris said: “With Aloha EPoS, serving staff can send the order straight from the table to the kitchen, where it is displayed on screens so chefs can prepare it


immediately, or to the bar so the drinks can be prepared. “That means dishes often start to arrive even while the guests are still debating about their last orders, which is always impressive. “With small plates, customers often decide they want more, and EPoS makes it easy to add new orders – or more drinks – to their order. All arrive quickly, because there’s no running back and forth to the kitchen with orders for the serving staff.” At the end of the meal, Aloha EPoS makes it simple for customers to pay. Bills can be easily split if required, and items are never missed off. Customers can pay at tableside using credit or debit cards, or even payment apps such as Zapper.



revolution –

= casual dining success Luis De Souza, CEO of NFS Technology, said the benefits are not all at tableside. “Afterwards, the data captured enables restaurateurs to identify what’s selling and what’s not, improving their ordering and helping to keep stock levels under control,” he said “That’s highly important in today’s challenging operating environment.” Jacque Ferreira is the Co-Founder and Executive Chef of Bar Iberico in Nottingham and Derby, one of the country’s top tapas restaurant chains. Bar Iberico in Nottingham was recognised in the 2016 Michelin Guide with a Bib Gourmand, which celebrates restaurants offering good food at moderate prices.

Jacque says his restaurants simply could not serve the number of covers they do each day without their Aloha. He said: “We expect to serve more than 700 people in the Summer when our outside area is running at capacity. “The order going straight from the handheld to the kitchen screen ensures a blistering speed of service. “I spend a lot of time on the restaurant floor, and it is quite common to here customers exclaim ‘Wow - that was quick’, referring to the speed the food comes out of the kitchen. “We’re looking for future locations to expand – and we’ll definitely be taking the system everywhere we go.” • Find out more about Aloha EPoS technology and how it saves time and controls costs – visit www.nfs-hospitality.com




Nobly POS - The UK’s #1 EPOS system looks at the new technology that is changing how busy bars and restaurants interact with their customers in 2017 Whether you’re the 8th person in line for a pint, or the waitress desperately running orders to tables, whichever side of the till you are on, there must be a faster and better way to get served? It all starts with your EPOS system. Nobly POS is the UK’s #1 EPOS system. Built for bustling bars and relaxing restaurants, this cloud-based iPad solution provides the fastest checkout process coupled with in-depth reports to ensure your stock’s in check, your team are burning through the queue at the bar or table service and your customers are happy. Flat Iron Square bar manager Fin explains that the Nobly EPOS system allows them to handle their bars more efficiently. “Nobly POS system allows us to handle a busy bar efficiently. Nobly’s user-friendly iPad software helps us to keep on top of our stock and staffing requirements effortlessly. Changing prices or updating products is simple and straightforward and their BackOffice allows for easy sales tracking.” With Nobly Point of Sale, busy staff can reduce time-intensive tasks, like stock taking, through cloud reporting that ensures you have access to what’s going on at the bar, from any device, at any time. Integrations with leading cloud accounting packages such as Quickbooks and Xero further reduces the time spent on admin as sales reports are effortlessly synced to your central account's dashboard. Nobly’s iPad solution allows your team to be mobile and

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change the way you process food & drink orders. Go with the POS to a table, take orders from a line and even quickly collect customer details along the way. This customer info allows you to track information such as average spend and time between visits. These metrics can give you insights into areas of your business you could alter to improve those overall spend statistics and get your patrons coming through the door more often. From how you order a cocktail, to the way you pay for a round, to even splitting the bill across a table, consumer habits are changing. It’s probably way past due that you choose to upgrade to a future proof EPOS solution that will enable you to ride the ever evolving technology wave in the bar and restaurant industry. In the Nobly POS Bar Tech eBook, discover how you could improve your customer’s experience and generate real insights from your sales reports. From order ahead apps that allow your customers to beat the queues, to bill splitting tech that enables your table of patrons to divide and pay for their food from their seat, we look at some of the most exciting technology available in the bar and restaurant industry in 2017. Visit www.noblypos.com/bar to find out more about technology trends within the bar & restaurant industry and download our free eBook today.



The best wireless tableside ordering system from Pi Electronique that is reliable and stable. Pi Handy uses RF communication technology, not wifi. The Pi Handy faultlessly communicates with Kitchen or Bar Printers no matter how small or large the space. Whether indoors or outside, the Pi Handheld POS System stays in touch. The system is extremely reliable and one that will increase customer satisfaction, speed up the service, and bring in more revenue. Pi Electronique is the leader in delivering advanced restaurant POS management systems to restaurateurs worldwide. Utilising state of the art hardware POS systems matched with leading handheld technology, PI Electronique restaurant systems deliver the highest levels of functionality and reliability. The good news is that PI Electronique is part of the worldwide family of more than 92,000 installed systems, developed over 28 years in the restaurant capital of the world Paris, France. The system is purpose built; a combined guarantee and insurance for SUCCESS. Computer experts are not required to run or maintain the PI system. Installation is a turnkey operation because we prove your system off site and simply CONNECT and

POWER up. Features are added to the system when a need arises. When considering new epos system, resist the temptation of trying to save yourself a few pounds with cheap hardware. It will end up costing you more down the track. The low priced computers and printers advertised are cheap for a reason. Most epos companies will also charge for on-going software support, this will add to your overall cost. Pi Electronique pos system, with its built-in software is reliable, sturdy, long lasting and requires very minimal support or maintenance. With PI POS System there is no on-going software and user license fee or expensive upgrades. The system uses proprietary software and hardware, everything from one company, so no compatibility issue. The Pi Electronique pos system can be linked to various PMS systems and there is the optional suite of back office software that makes this system complete. Kepos Systems supply and install Pi Electronique Restaurant pos systems throughout the UK. For a free no obligation demonstration please call us on 0800 689 1030




How Technology is Changing the World of Hospitality Oliver Rowbory of The Good Till Co. describes the new trends that coffee shops, bars and hotels need to keep up with. The way hospitality businesses operate today has been transformed by the rise of the internet and the development of ever more sophisticated hardware and software. In fact, there are now so many options it is hard to know where to start, so we have put together some simple tips on what to look for, and what your customers expect!

Providing free Wi-Fi for customers A recent study showed 90% of people in the UK now class broadband as ‘essential’. Despite the ever improving 3G and 4G network, many people still look to a café or bar as somewhere they can connect to the internet. While many outlets still charge for the privilege, the number of venues offering free Wi-Fi access has now made this the expected standard.

Adopting a Cloud-based POS system A Cloud-based POS system can not only work quicker and more flexibly than a traditional one, but can also be supported at a lower cost. By integrating a device like an iPad, a Cloud-based POS system can simply run via app, which providers can support and update remotely. The software runs in a way that is very intuitive to users, and the hardware looks pretty cool to customers too.

Understanding your customer Until recently online businesses had the important advantage over offline competitors that they could use data to understand who is spending what and when. Now even the smallest hospitality businesses can capture and use data effectively via POS technology. They can use this to send highly targeted offers to customers and run loyalty schemes, and to identify seasonal trends in customer behaviour.

Swapping loyalty for convenience Make the customer experience as hassle-free as possible. Contactless payment systems and the emergence of mobile payment options have shifted customer expectations. If you’re limiting people to the cash they have in their pocket, you’re likely to miss out on the up-sell or lose them altogether.

Helping staff work smarter Managing staff is a challenge that can now be aided by a smart POS system. With the right data points you can look at whether you’re getting the ratio of staff to activity correct at different times, your best salesperson, your sales vs wage cost or even spot opportunities to develop staff. Genuine human interaction is scarcer than ever before and therefore more valuable – so it pays to use data and technology to enable your team to work smart and feel engaged.


Being financially savvy Data and technology can be your best friend when it comes to understanding cash flow trends within your business. It can help you identify a problem before it hits, which is a potential life-saver. In fact, the integration of accountancy software with your POS is so proven to increase efficiencies that even HMRC VAT inspectors are now recommending it. Oliver Rowbory is co-founder of The Good Till Co., a cloudbased POS system that gives independent retailers, bars and cafes access to powerful data intelligence. For more information see www.thegoodtill.com

Build your business on



50% Off iPad Air* or FREE Remote Installation

• • • • • • • •

Low cost iPad-based POS system Industry leading hardware and software solution Table management and order printing system Fully customisable for your coffee shop Intelligent reporting and management information Manage stock and staff from anywhere UK-based tech support FREE 30 day trial


*Wifi only. Only available to customers purchasing The Good Till system. Subject to availability.



June 2017

Managed music solution Pro-vibe is a naturally evolved solution that we now offer to any business that requires professional music to enhance their brand. Our specially curated playlists are developed based on the information collated at the consultation stage. It’s key for us to gain a strong understanding of your business in the sense of customer demographics, brand direction and the overall experience you’re wanting to create.

In-store music is a vital ingredient to the success of a business – whether you’re a chain of busy hair salons or a small independent restaurant – as it’s the customer experience that will keep them returning again and again. If the basics are wrong – cleanliness, lighting, sound, smell - the chances of customers returning or indeed recommending your business are heavily impacted. We believe music is the life blood to the perfect atmosphere therefore we are passionate about getting it right... the style, the tempo, the volume and the overall VIBE needs to be carefully planned. Our managed music service is available to any business – Retail, high street, licensed trade, restaurants and quick service restaurants (QSR) – anywhere that aims to engage with their customers and develop positive customer experiences. Our PRO-VIBE system is fully managed by us meaning there’s no staff intervention required. This leaves your employees to focus on what they are paid to do and gives you peace of mind that the right music is being played throughout the day. Our playlists are scheduled to flow with your trading patterns for busier and quieter times of day. They are also updated monthly to keep things fresh and eliminate repetitiveness.


PRO-VIBE is stored on a mini PC that is based on-site. No screen is needed and is does not rely on streaming meaning there will never be issues with buffering or other internet related interferences. • This is a plug and play solution that simply

connects to your audio and internet.

• Personalised jingles can be inserted

to create an in-store radio feel.

• Trusted suppliers to the trade since 2005. • Prices from £25 + VAT / month, per site.

For more information on the PRO-VIBE managed music solution please contact us via phone or email and a sales consultant will be more than happy to help. Lounge Lizzard™ all-in-one entertainment systems are also available - perfect for venues in need of entertainment on a PAYG basis – Music, karaoke, quiz, bingo, race night, pub games and on screen advertising platform – www.lounge-lizzard.co.uk www.pro-vibe.co.uk / info@pro-vibe.co.uk / 0844 686 8001


PRO-VIBE has been specifically designed to create the soundtrack to your brand.

Fully managed music solution: With no employee intervention you can be assured the music is perfect throughout the day.

Music in a retail environment is proven to influence buying behaviour. We will match your brand and vision with the right soundtrack to maximise customer spend and overall experience. Changes in tempo, volume and genre all contribute to this science and we have the formula.

• • • •

Trusted suppliers to the trade since 2005, dealing with single sites to multi-site, national brands. Retail / High Street / Hotels / Licensed Trade / Restaurants / QSR

info@pro-vibe.co.uk www.pro-vibe.co.uk

0844 686 8001

• • • •

Professionally created playlists Auto-timed schedules In-store radio – custom jingles for promotional advertising Hard-drive storage (mini PC on site) for reliability – no streaming or buffering issues Monthly internet updates Multi zones available Licensed music supplier with comprehensive library 7 days technical support – phone, online, on-site


Boost sales with Fever-Tree’s range of premium mixers and bespoke G&T menu service In 2005, Fever-Tree founders Charles Rolls and Tim Warrillow noticed a gap in the market for high-quality tonic water. With an increasing number of premium gins on the market, the birth of Fever-Tree arrived with an answer to the poor-quality mixers, for which there was previously no alternative to consumers. Observing that if three-quarters of a gin and tonic is indeed the tonic, Charles and Tim set about researching the finest ingredients in the world. Named after the cinchona tree, colloquially known as the “fever tree” and whose bark contains the key tonic water ingredient, quinine, Fever-Tree has single-handedly pioneered the premium tonic market. Over the years, the range has grown to include a total of six
tonics, Indian Tonic, Naturally Light Tonic, Mediterranean Tonic, Elderflower Tonic, Lemon Tonic and the most recent Aromatic Tonic – all of whose ingredients have been sourced with the dedication for which the Fever-Tree brand has become synonymous. With quinine from the Rwanda/Congo border, alongside a selection of rich botanicals including marigold extract and bitter orange from Tanzania, to Cochin, Nigeria and The Ivory Coast for the three types of ginger in the ginger range. With the addition of Jamaican pinto berry and angostura bark in the Aromatic Tonic, Madagascan vanilla in the Cola and Sicilian lemons from Mount Etna, the Fever-Tree teams have quite literally gone to the ends of the earth to locate and provide the best ingredients. Underlining their position as the tonic and mixer experts, Fever-Tree have driven the ongoing consumer interest in gin with the introduction and innovation of flavoured tonic waters, helping operators to ride the gin and tonic boom by educating them on and encouraging them to choose more premium gins. Now, with the launch of the new Madagascan Cola, Fever-Tree have a core range of mixers for dark spirits. The Cola joins Fever-Tree’s Ginger Ale and Ginger Beer for a selection of mixers that have been carefully crafted with all-natural ingredients to enhance, rather than overpower, the flavours of the finest rums, whiskies, brandies and golden tequilas. Taking on Fever-Tree’s range of mixers helps to provide an engaging ordering experience of pairing spirits with different mixers and move more unusual and luxury bottles off the back bar. Fever-Tree also offer a unique and free bespoke G&T menu service to operators looking to capitalise on the rising consumer interest in premium gin. The menus pairs the operator’s gins with the Fever-Tree range of tonics, suggesting complementary garnishes
to complete each unique serve. These bespoke menus from Fever-Tree have been proven to increase sales of premium gins by over 45% and sales of G&Ts by 61%. For more information and contact details, visit www.fever-tree.com/menus. 32

increase your Gin & tonic sales By 60% with a fever-tree G&t menu














Made using only the finest natural ingredients from around the world, Fever-Tree’s range of flavoured tonics are the perfect partner for any premium gin.















Fever-Tree are now offering free design and print on bespoke Gin & Tonic menus that are proven to:

increase Premium Gin sales By 45%+*

increase Gin & tonic sales By 60%+*

* Figures taken as average from accounts who used Fever-Tree G&T menus in 2016

visit www.fever-tree.com/menus for more information


Design & Refit


INTERIOR DESIGN AND BUILD SPECIALISTS Our unique re-fit service for past and new customers - we offer a free consultation and initial proposal Consisting of site apprasial,new proposed layout, interior artistic impression, mood board and itemised budget.

We at GGD Global have many years experience of providing Inspirational Specialist Design and High Quality Construction Build services for Hotels, Pubs, Bars and Restaurants We have provided our Services to a wide variety of companies from large global Blue Chip Hospitality groups to privately held single establishments. We coordinate closely with our clients to identify with the initial design requirements and use the knowledge we gain to create innovative designs that maximize space and deliver the biggest returns. Our creative design team provides distinct designs that deliver an outstanding consistency of quality, finish and authenticity; these qualities create the uniquely hospitable atmosphere that makes such a successful investment. We are professional project managers that will ensure great value without any compromise on Design Build Qaulity and Installation timelines. We have a network of dedicated suppliers Who are quick to respond to your needs before, during and after the project. Our own dedicated manufacturing facilities has a unique history of handcrafted millwork and an unrivaled reputation for authenticity and excellence., we build Quality Bespoke Carpentry and Joinery Three generations of Master Craftsmen have built with passion and an unwavering dedication to excellence. PLEASE CONTACT US www.ggdglobal.com eddie@ggdglobal.com 07898222098


The Hospitality Experts GGD Global Ltd. has been instrumental in the modern changing face of an ever increasing and demanding hospitality sector, playing a major role implementing and introducing 21st century Pub, Club, Hotel and Restaurant Concepts that drive customers through doors.

GGD Global Ltd. Tel: +44 (0) 78 9822 2098 - E: info@ggdglobal.com


At Ascentia we concentrate on providing premium quality foodservice equipment that really delivers on performance, efficiency and service.

June 2017


Design & Refit

Mibrasa HMB AB-SB 75, Barbecoa Piccadilly

When considering a new venture or the refurbishment of an existing business, the fit-out of the kitchen will arguably be the most important part of the project. The kitchen is the engine room of any foodservice business and it needs to run like clockwork. As operators, it’s important to look for equipment that delivers on performance, reliability, energy and service. That’s why at Ascentia Foodservice Equipment we’ve handpicked a select portfolio of products that reflect exactly what the modern day operator needs. Berto’s prime cooking equipment Berto’s has been manufacturing highperformance cooking equipment for over 40 years, beautifully combining form, functionality and modern design. Whether it’s an individual stand-alone piece of equipment, a modular cooking suite or a bespoke Monobloc cooking range, from entry level models to premium ranges, Berto’s has you covered. All Berto’s products are manufactured to the highest standards and energy efficiency, with accreditations including ISO 9001 for quality, ISO 14001 for


environmental standards and OHSAS 18001 for management systems.

MIBRASA charcoal ovens and robata grills

Durability and reliability is built into all its products, which is why Berto’s is sold as standard with industry-leading warranties of up to five years on selected ranges.

MIBRASA makes arguably the finest charcoal ovens and robata grills on the market, beautifully crafted and engineered in Spain. Your MIBRASA will quickly become the focal point of any kitchen and will provide diners with a unique culinary experience.

Pavesi Forni’s gas- and wood-fired pizza ovens Pavesi has been manufacturing refractory products since 1969, and for the past 30 years has also put this knowledge into manufacturing class-leading professional woodand gas-fired pizza ovens. Each oven is handmade using the highest-quality materials, with options of a static or rotating cooking deck, and fired by wood, gas or a combination of the two. Pavesi ovens are built with a unique ‘monobloc’ cook deck, cast as a one-piece refractory stone, providing a perfectly smooth baking surface. The unique construction technique results in ovens with the highest possible heat retention, found nowhere else on the market, maximising performance and energy efficiency and backed by a 10-year warranty.

Berto’s bespoke monobloc cooking suite

The gastronomic capabilities of the MIBRASA oven are almost endless, allowing chefs to maximise their creativity, which is why MIBRASA is loved by chefs all over the world, from gourmet burger bars to three-Michelin starred restaurants. Rugged and functional, yet beautifully designed, MIBRASA offers everything you need to get the best use from your oven, with options for extraction hoods, support and storage cupboards, heating racks and grills, plus an extensive range of accessories and cookware. Speak to us today on 01223 430083 to arrange a live demonstration or visit www.ascentia-fse.co.uk for more information.


Over 40 years of manufacturing experience, sold in 80 countries worldwide. Manufacturing & component warranties of up to 5 years. From single modular items to complete bespoke cooking suites. The perfect balance between form, functionality and modern design.

Unique monobloc cooking surface. Unbeatable heat retention. High performance – bake a perfect fresh artisan pizza in just 90 seconds. Wood, gas or a combination of wood & gas power options. Rotating or static deck cooking surface.

Designed and manufactured in Spain, home of the charcoal oven. Extremely robust and heavily insulated. Heavy-duty cooking grill shelves, hand welded from high-grade stainless steel. Easy to use vent system.

C l a s s l e a d in g eq u ip me n t f rom A s c e nt i a Food s er v ic e Eq u ipm en t As c en t i a Fo o d s er vi c e E q u i p m en t L td • in fo@ a s c e n t ia - f s e. c o. uk • 0 122 3 4 3 00 83 • w ww. a s c en t ia -f se . c o. u k



June 2017


Design & Refit

A fundamental keystone that makes us human is our attitude to eating and drinking. The table is a place of ritual, a place where we develop culture, taste and become aware of ourselves and our company. It is therefore important the place that we eat is functional and represents us as society. Of course food is at the centre of your dining experience, but long before the food has arrived the dining experience begins as soon as you enter the restaurant, bar or café. How food is experienced has everything to do with the décor, the rituals, the company and the experience. Everyone knows a glass of fine wine and fresh seafood is going to taste better sitting on a sun drenched deck in a restaurant garden then sitting at home with central heating and looking out onto a view of a rainy cold street. That’s why it’s important to provide a positive experience from the beginning. Sound can be a crucial factor in a patron’s ability to enjoy their dining experience; Social interactions are a common source of excessive noise which can be explained by the noise-breeds-noise effect, also known as the café-effect. This phenomenon occurs when conversations of individual groups create noise, which results in surrounding groups subconsciously competing to be heard and understood (Whitlock & Dodd, 2006). It could be said that this then would halter the functionality of a restaurant, bar, and café as the positive experience is drained away from the patrons bit by bit. English Philosopher Sir Roger Scruton has written that architecture is distinguished from other art forms because of a sense of function and goes on to call for a return to the first principles,contending that the aesthetics of architecture is, in it’s very essence, an aesthetic of everyday life. Because communication and sound is one of the very first experiences that take place in a restaurant, this should also be one of the first considerations of function when designing the interior of a hospitality space. In simple terms, positive sound equals a positive and functional dining experience.


With modern design in hospitality focusing on harder surfaces, like concrete, glass and polished timber, these spaces can become a reverberating nightmare. The simple solution is to apply an acoustic treatment to absorb excess reverberation; this can come in a number of applications. However failure to take the acoustics into consideration from the beginning of the design process can expose you to design limitations once the space is finished and in use. Enjoying and benefitting from functional acoustics means designing from the beginning. The premium range of 100% polyester acoustic products from Autex Acoustics are a modern solution to traditional fibreglass acoustic panels from the days of old, Autex manufacture a range of solutions that can be seamlessly specified into a space without compromising the design aesthetics. With the capacity to build bespoke designs, Autex can work with designers and architects to create stand out feature pieces or subtle solutions that absorb unwanted noise and create a uniquely human dining experience that satisfies the senses. Contact: Danielle Robinson - Marketing Manager Autex Acoustics UK, M: +44 7415689533,


CREATE A DINING EXPERIENCE THAT SATISFIES THE SENSES Integrating Autex Interior Acoustics into restaurant design creates harmony between form and function For free reverberation calculations and sound advice for redefining your environment visit our website www.autexacoustics.co.uk


From Pool to Party at The Haymarket Hotel The Haymarket Hotel is at the heart of London’s theatre district and is situated next door to the famous Haymarket Theatre Royal. The seventh property opened by Firmdale Hotels, it offers a unique townhouse style of decoration courtesy of Kit Kemp Interior Designs. Upon first contact by Firmdale Hotel’s contractor, a solution was needed in order to use the Hotel swimming pool area as an additional function/events room which would then be used for conferences and weddings. With a proposed pool size of 18m x 5m and depth of 1.5m, Stage Systems were asked to provide a versatile solution that could be assembled and stored with ease. The Pool-dek system is designed using a metal framework and engineered timber panels and can be used in both fresh water and salt water pools.

What we did Stage Systems Project Manager met with the client on site in order to discuss requirements and allow the client to view samples of the product. After an initial discussion the client decided


that they would like to match their new Pool-dek cover with their interior design, which was a beautiful oak finish. The client also decided that they would like a parquet finish to the decks, as this would add further character to the bar area where the pool is located. Once the final decision had been made, the decks themselves were sent to the flooring company Schotten and Hansen in Germany in order to provide the parquet oak finish that the client required.

The Outcome Since completion, staff and guests at The Haymarket Hotel have experienced all of the advantages of Pool-dek. After being provided with initial training by the Stage Systems team, the 25mm thick German oak panel floor can now be easily installed within a few hours by the client’s installation team. This quick and easy process means that the swimming pool does not have to be out of use for long periods of time, allowing guests to enjoy the full experience that The Haymarket Hotel offers.

Feedback The Haymarket Hotel has had a significant return on its investment, with a room hire rate (including the use of Pool-dek) of £4,800 per day (incl. VAT). Pool-dek is used on average 12 times a year for weddings, functions and other promotional events in the Brumus Bar area of the hotel. For friendly, expert advice contact: T 01509 611021 E info@stagesystems.co.uk W www.pooldek.co.uk


Transform your space Maximise your revenue by converting your space for any event.






01509 611021



For friendly, expert advice call



New apprenticeship standards welcomed by HIT Training HIT Training, the largest supplier of training and apprenticeships in the hospitality industry, has launched four new apprenticeship standards. As part of its commitment to offer the highest quality training schemes, HIT has introduced the Hospitality Supervisor, Team Leader, Chef de Partie and Customer Service Practitioner standards, in addition to the Commis Chef and Hospitality Team Member standards which launched last year. These will be delivered as part of the Governmentled overhaul to the apprenticeship system, designed to raise the bar and ensure training is in line with the requirements of the industry and individual job roles. Speaking about why the new standards are a positive step for apprenticeships, Jill Whittaker Managing Director of HIT Training, said: “Apprenticeships are the future of the hospitality sector and we’re proud to be among the first to deliver the new standards, helping to reduce the skills gap and broaden opportunities for apprentices within the sector by raising the quality and relevance of training. “The standards have been created by a group of employers – known as ‘Trailblazers’ – meaning they’re very much based on tangible business needs and have been tailored to specific job roles. Their introduction will ensure that all apprenticeship training is high quality, rigorous and specifically crafted to develop the knowledge and skills required to work in the hospitality industry. We’re encouraging employers to sign up now to take full advantage of these benefits, ahead of the April 2018 deadline when all apprenticeship starts will be switched over from the current frameworks.”


Hospitality Supervisor Aimed at those working in bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers, this apprenticeship provides the perfect stepping stone for those looking to move into a management position.

Chef de Partie This apprenticeship is aimed at those working in a variety of kitchens, either independently or as part of a small team, and will enable employees to build on their skill set and knowledge of the hospitality sector.

Team Leader This standard will provide employees working within a first line management role with the necessary skills to successfully manage projects, develop team members and plan and monitor workloads.

Customer Service Practitioner Intended for employees looking to gain experience in a client-facing role and a range of service delivery functions including dealing with orders, payments and problem

resolution, this development programme provides opportunities to quickly progress up the career ladder. HIT Training will offer a further two hospitalityspecific standards which are currently being approved by the Government – Senior Culinary Chef and Hospitality Manager. Unlike the old apprenticeship frameworks, which comprise of mandatory qualifications, the new standards focus on one endpoint assessment which is conducted by an independent assessor. Further demonstrating its status as the leading apprenticeship provider in hospitality, HIT Training has once again achieved the People 1st Gold Standard for its commitment to providing high-quality apprenticeships to the sector. In addition, the training provider has also been awarded a Good grade by Ofsted, receiving recognition for the contribution its apprentices make to improving their employers’ businesses, its high apprentice completion rates, and its Chef Academies which provide excellent facilities for learners to develop new skills.

For more information on HIT Training, please visit: hittraining.co.uk




If there’s one key trend in hospitality uniforms right now it’s denim. These new vintage-feel denim aprons from Simon Jersey will help you nail the style. The selection of three aprons has been launched especially for bars, hotels and restaurants aiming to create a stylish and professional image. They provide an easy way to update uniforms with a contemporary edge. Options include a square money purse and short apron, which are both ideal for serving staff with their deep pockets. The range also includes a longer bib apron which can equally be worn for food preparation or front of house.

Simon Jersey is about to launch mandarin collar shirts in blue and grey, with white collar and cuffs, for both men and women so that you can choose it for your staff uniform. This style of shirt has been around since the turn of the last century. It’s recently come back into fashion thanks to the success of TV shows set in that period such as Peaky Blinders. Now in 2017 it feels fresh, modern and smart thanks to its simple design which can be buttoned up to the neck.

What the designer says Helen Harker, Simon Jersey design manager, said: “Denim and retro styling have become the go-to look in hospitality and these aprons perfectly encapsulate the trend.

“While looking both stylish and professional they’re incredibly practical too, helping All of the aprons combine dark indigo protect against accidental spills and creating and contrasting paler denim with an invaluable addition to a uniform. tan embroidery, details and ties for a “Our mandarin collar shirts, which will be in traditional look. The soft and stretchy our range from June, are the ideal pairing denim fabric is extremely hard-wearing and will create a fresh new look for your making it an ideal choice for busy bars. team.”

How to wear it

Denim aprons priced from £16.99+VAT. Mandarin collar shirts in grey and blue A great partner for denim is the priced from £22.99+VAT available from mandarin collar, or grandad collar, June. shirt. These shirts have been a major trend recently and pair well with denim Buy online at www.simonjersey.com or call 03444 994414 for more information. for an authentic retro look.


You are unique, and so is your organisation.

Here at Bragard, we believe that what you wear every day reveals to the world how much pride you take in the image that you portray to your clients.

www.bragard.co.uk | 0203 735 8692



TOP TIPS 1. Comfort – Busy staff get hot in their working environment. Ensure their comfort by choosing breathable fabrics such as Diamond Designs Natura or Cotton fabrics.

Clothes That Work Beautifully Diamond Designs have been established for 26 years. We create beautiful Spa uniforms and practical Housekeeping uniforms, specializing in high-end quality fabrics and designs. We keep your needs at the forefront of everything we do. Your day is long enough without wearing an uncomfortable uniform. As a family run business, it’s easier for us to get to know you, what you want and need from a uniform and then to produce a uniform that goes beyond your expectations. We absolutely love what we do and it’s our passion that has led to our success over the last couple of decades. Our goal is to design uniforms that make your working day a little easier

2. Easy-Care – to ensure staff look professional at all time easy care fabric is a must. Diamond Designs Uniforms fabrics are non-crease and dry in 20 minutes. 3. Style: It is essential that your image reflects your company ethos. Your staff are your ambassadors. Ensure they wear uniforms that complement your decor. the same quality. We do provide a value range in addition to our Diamond Collection and we have introduced free delivery. Our superior fabrics support spa and housekeeping staff during their working day. We use fabrics specifically designed for the hotel industry which are breathable but also very durable. We have luxury French Natura fabric and our signature linen fabric. We have introduced a second life Cotton fabric which is a natural fabric made from recycled materials.


When choosing a supplier, you need to consider service, durability, price and that feel good factor. We design and manufacture all of our products Tel: 0845 0800 576 and have a huge stock in our warehouse so can provide excellent customer aisling@diamonddesignsuniforms.com service. We understand that price is important for our customers but also quality. There are cheaper uniforms on the market but they will not have www.diamonddesignsuniforms.com


Luxury Spa Uniforms Signature Fabrics + Colours. Bespoke Options available. Free Delivery. Housekeeping Uniforms Also Available. Call to discuss your requirements on

0845 0800 576



RED ELM IS ON THE MENU AT ITSU James Latham, the UK’s biggest independent distributor of timber and panel products, has recently supplied American Red Elm for the new concept booth seating found in Japanese restaurant ITSU.


EAT. DRINK. SLEEP June 2017 The American Red Elm tables can now be found in ITSU outlets at Victoria, Camden, Heathrow T5 and Bristol. And following the success of the new concept booth seating there are plans to re-fit more restaurants across the UK later in the year. ITSU as a company pride themselves on providing “beautiful” high quality food, so it was imperative for them to find “beautiful” high quality materials to reflect their company ethos. American Red Elm is known for its attractive appearance, boasting a smooth texture and distinctive visible grain so it was the perfect choice. However, American Red Elm was not only chosen for its aesthetic qualities but also its sustainability credentials as well as its hard-wearing attributes. James Latham often recommended American Red Elm for furniture projects such as this due to its excellent shock resistance and flexible bending properties, enabling joiners and furniture makers to produce superior craftsmanship.

To add a modern twist to the traditional material, one of ITSU’s specifications for the booth area incorporates USB chargers inside the wood so that customers can recharge their phone with ease whilst enjoying a delicious, nutritious meal with friends. Mitch Jackson, Timber Sales at Latham’s Leeds depot said “Our customer was delighted with the overall finish which American Red Elm created, these new concept booths really do stand out and give the ITSU restaurants the wow factor. “American Red Elm is great for furniture projects such as these as it is a light and porous species of wood. Plus, as well as being fantastic at absorbing noise, which is useful in a busy restaurant such as ITSU, it is also resistant to moisture. And with its elegant and distinctive finish showing visible grains, American Red Elm is simple to work with and stain, making it an ideal material for commercial dining tables such as these.”



Electronic Hotel Door Locks

for ease of use and increased security. TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.

“The professionalism and workmanship shown from the original Demo, site survey and installation was second to none. The locks were delivered and installed at a time that suited us, with the minimum amount of disruption. An excellent Job!� - Paul , GM, Abbey House Hotel 52


Your Key to Sauna RFiD Electronic Locker Lock Satisfaction. TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.

The Stature RFiD Electronic Hotel Sauna - Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. • • • • • • • • •

Audible and visual opening Notification “In Use” L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available

www.tss-locks.co.uk 0844 99 33 253



June 2017


Housekeeping & Laundry Services

Electrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants. myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output. The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use. Mick Christian, Regional Training and Demonstration at Electrolux


Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” For more information please visit www.electrolux.co.uk/myPRO, or our social media channels; @ElectroluxProUK on Twitter, and also LinkedIn. Quick facts to compare myPRO to conventional domestic machines: • 3 times longer lifetime due to more durable construction with professional components • Up to 50% faster with professional programs • Great results every time thanks to the unique Electrolux SpeedCare drum • Warranty for professional use

Electrolux Professional Telephone: 08444 631 261 www.electrolux.co.uk/professional

Electrolux Professional Laundry Solutions


offering you peace of mind

myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: epr.info@electrolux.co.uk Web: www.electrolux.co.uk/myPRO

* 3 cycles / day times 250 days / year. Follow us on Twitter @ElectroluxProUK

1 Washer

Follow us on LinkedIn Electrolux Professional UK


Housekeeping & Laundry Services

Bathroom Makeover: Transform your hotel bathroom in six easy steps By Chris Tame, Mitre Linen’s National Sales Manager Even when they are regularly renovated, hotel bathrooms are heavily used by guests, which can make them look easily tired and run down, so we have asked Chris Tame, Mitre Linen’s National Sales manager for his top tips on revamping your hotel bathrooms… Transforming the look of your bathroom doesn’t have to mean high costs and leaving your rooms unavailable for a long period of time. At Mitre, we work closely with hoteliers to help them improve the look of their bathroom in a cost effective, time effective way. 1. Update your bathroom blinds

it is important to update and renew them before they start to look tired as a rundown looking shower curtain can make a bathroom look unappealing. I always recommend the innovative hookless shower curtain these clever curtains can easily be removed and reattached so they can be regularly washed to ensure cleanliness.

With windows being a focal point in any room, it is important to ensure that you update and refresh your bathroom blinds. Doing so, will not only instantly refresh and brighten up your bathroom but it will give you the opportunity to tie the look of the room in with your chosen colour scheme. Alternatively, if your bathrooms are predominantly white then why not add a pop of colour for a hint of vibrancy and panache? Whatever you are looking for, there are countless of bespoke options available to give your bathroom a unique look.

5. Re-grout your tiles

Refresh your bathroom tiles by regrouting them, you’ll be surprised with the results. This is a cost effective way to revitalise your hotel bathroom and make it look like new again. It also helps to prevent any water leaks from occurring

2. Refresh your bathroom towels

Super soft white towels that smell clean and fresh are high on a hotel guest’s wish list. Half of guests surveyed prefer it if a hotel provides branded towels whilst 60% prefer a fluffy large bath sheet to a bath towel. Providing wonderfully heavyweight towels is an attention to detail that can help to create a truly tranquil experience for guests. Indulge your guests with luxuriously soft 600gsm pure cotton for a crisp clean look for your bathroom. If you want to co-ordinate your towels or add splashes of colour to your bathrooms then consider providing coloured towels such as chocolate, wine, navy or teal. For a more bespoke experience, why not embroider your logo on towels?


6. Add an element of luxury with 3. Upgrade the essential extras

The little extras can make a big difference when it comes to your bathrooms’ overall image. Make the most out of the essentials to help give your bathroom a modern makeover. For example, co-ordinate your bathroom bin with a stylish tissue holder, these little touches will help create aesthetically pleasing spaces for your guests. 4. Renew your shower curtains

Shower curtains are heavily used and

bathrobes and slippers

The cherry on the cake. Exceed your guest’s expectations with a sumptuous, fluffy bathrobe and an indulgent pair of slippers for your guests to sink their feet into. A wonderfully soft bathrobe and slippers, embroidered with the hotel logo, can make guests feel extra special and give your bathrooms an extra touch of luxury. For more helpful tips and advice, call our friendly team on 01685 353 454. www.mitrelinen.com







t: 01685 353456 e: info@mitrelinen.com w: mitrelinen.com BEDROOM • BATHROOM • SPAS • SOFT FURNISHINGS • DINING

Why Towel and Linen Quality and Cleanliness Matter When it comes to staying competitive within the hospitality industry, keeping customers happy is undoubtedly a key priority. But you might be surprised to hear how much of a big role towels play in this.

June 2017


Housekeeping & Laundry Services

A recent study by revolutionary washing system Xeros, found that 94% of hotel guests think towel quality, in particular cleanliness, is important for overall customer satisfaction. In addition, the study found 73% of people think the quality of a hotel’s towels influences their decision as to whether or not to make a return visit, whilst 84% think towel quality influences brand perception. Cleanliness was identified as the most important attribute in towels followed by softness. Surprisingly, high thread counts, the attribute that is generally associated with expensive luxury towels, came in last. Joe Bazzinotti, Global President of Commercial Laundry at Xeros, said: “Savvy hoteliers should consider rethinking the role of towels in their overall brand story. Towels are a relatively unexplored branding touch point in the customer journey and has the potential to be an emotional tipping point turning a visitor into a loyal customer.”


Whilst 80% of British hotels outsource their laundry operations they could be missing a trick. This is because the most effective way of ensuring your towels and linens stay as clean, soft and fluffy for as long as possible is to invest in an on-premise laundry facility that harnesses the revolutionary technology of the near-waterless polymer bead system, Xeros. The Xeros machine uses 80% less water than conventional washers. Rather than the traditional ‘drop and slop’ method which uses copious amounts of hot water to get materials clean, Xeros uses polymer technology which gently removes soil and stains from fabrics. Lower water temperatures, less harsh chemicals and a gentler cleaning action allow your fabrics to look like new longer, keeping both your bottom line and customers happy. Two years ago, a Hotel & Spa in the Midlands were looking for a trusted service provider who could support their sustainability drive whilst

delivering significant operational savings. The General Manager decided to invest in an on-premise laundry facility using Xeros. They commented: “The Xeros Machine has worked wonders in our laundry. As well as saving a huge amount of water which has contributed to significant cost savings, our towels and robes remain soft and fluffy after hundreds of washes. Even the stains and smells from spa oils are completely removed.”



Hotel Housekeeping


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RoomOperations is a cloud based Hotel Operations Management Application and Portal that covers Attendant Scheduling, Inventory Control, Engineering, Minibar, Lost & Found and many more. RoomOperations does not require any expensive server hardware to run. Based on its advanced technology, simply download the application from either the Apple App Store, Google Play or use the HTML client on any web enabled device.

www.RoomOperations.com Register and quote UK2016 to get your 14 day free trial

www.roomoperations.com info@roomoperations.com

June 2017


Maidaid Halcyon

As with the rest of the catering industry, warewashing technology is evolving all the time. As part of this progress, by developing machines that use ultraviolet light and a precise balance of wash time and water temperatures, Maidaid Halcyon is able to offer new levels of cleanliness and hygiene to users of its warewashers. The Evolution Range includes undercounter glasswashers, dishwashers and pass through dishwashers. Every model in the range is designed for the most demanding environments.

this is the best range in its price bracket available on the market today.’ Julian Lambert goes on to say, ‘ Maidaid Halcyon can also offer the C, D and Amika ranges of glass and dishwashers that provide a suitable solution for the smallest country pub to major city centre venues. With over 40 years of experience in supplying warewashing solutions to the UK hospitality sector they are uniquely placed to provide a model that fits any sites criteria of capital budget and specification’.

of an attractive, compact model for a small space, through to businesses with large scale demands. Hotels, Bars, Nightclubs and Pubs, Sporting venues and Restaurants – Maidaid has the perfect product for every application. Lambert says ‘What places Maidaid ice machines head and shoulders above the rest is their capacity to repeatedly produce top quality crystal clear ice from the most reliable machines due to the incredible passport that follows a machine during its manufacture and testing process . Being fully tropicalized they continue producing quality ice even under the harshest conditions.

Maidaid Halcyon Sales Director, Julian Lambert says ‘The Evolution range not only has low water consumption and lower temperature levels of operation; a green cycle for economy and an intensive programme for brilliant cleaning of the dirtiest items, – it also has a Sanitising Cycle that has been specifically devised to balance wash time and water temperature in order to achieve a superb level of cleaning that achieves a rating of AO 30.

‘We are proud to work closely with an exclusive network of UK Catering Equipment Distributors that are capable of dealing with any general enquiry for a sites requirements and call on the expertise of the vastly experienced sales Lambert concludes,’ There is a genuine and technical specialists within Maidaid belief within Maidaid Halcyon that as suppliers of both warewashing and Halcyon’ adds Lambert . ice solutions we truly understand a Maidaid has a superb range of automatic customer’s needs and strive to assist them with provision of the correct ice makers providing numerous types equipment, we are also dedicated to and size - ice cubes , granular ice, flake supporting the equipment and the ice or the new and exciting pebbles customer throughout its life by offering that are sweeping the market due to its first class service, technical and spares incredible versatility. support.

‘The features of the Maidaid Halcyon Evolution range are pretty unique within the warewashing market in the UK today – when it comes to cleaning and hygiene

Pebbles are ideal for cocktails, drinks for serving with fast food and are even ideal for display. The Maidaid range caters for everyone, from small businesses in need


For details on this and all Maidaid Halcyon products please visit www.maidaid.co.uk.

Specialists in warewashing and ice machines

warewashing Everything from the smallest undercounter to the largest Flight machine.

ice machines The superb Maidaid ice machine range caters for every ice requirement.





CEDA 2016

Exclusively from Maidaid distributors For more information 0845 130 8070 www.maidaid.co.uk


Designing your bar Some points to remember when designing your bar;

premanufactured in our workshops as much as possible, this means that once on site a bar can often be installed in just a day or two, keeping your business as operational as possible. We operate from a When it comes to bar design, everyone has 14,500 sqft workshop impressively equipped different tastes, but finding the right look with some of the latest and layout that works for you is important. woodworking machinery, This is why George glasses to start eating into including CNC and edge Thomas Joinery will spend your profits. banding machines. time with you, working out what you require Once you have considered Handily located in the and how you want it to all of these factors, then Midlands we operate look, but probably more how the bar will look throughout the UK. importantly we consider comes next and that’s how the bar will work for where George Thomas We welcome potential Joinery can also help. your everyday business. customers to visit our All too often function is workshops and to see us Our experience of wood forgotten to aesthetics. at work for themselves. and its finishes, various The key to good solid surface materials, George Thomas coupled with the ability bar design is having Joinery can design and to create unique textures manufacture everything everything to hand for and patterns, combined each bartender, this is from bespoke one-off with hidden lighting, are even more important joinery items to high if space behind the bar all techniques we can quality repeat pieces. is limited, the last thing employ to give your bar you need is bartenders the truly unique look. George Thomas Joinery walking behind and into Tel: 01384 637 825 each other all the time, it All of our bars reception@gtjs.co.uk and counters are only takes a few broken www.lk2.co.uk


For a busy bar, a dedicated till per bartender is ideal, then they aren’t waiting to type in drinks and take payment.

Create drink preparation stations with all the tools in one place, this includes the soda tap.

Consider where the sink and if required the washing station might go, include a strainer to catch the fruit, umbrellas, etc, but ideally these are away from the main area of serving drinks.

A rubbish collection area, you might need to allow for separation of glass here.

Beer taps, located so they don’t obscure the customers from the bartenders.

Glass storage, overhead or behind?

Wine bottle and sprit storage might need considering as well as the dispensing of the spirits, optics or a set location for the common spirits if poured.

Bar tops, wood is more forgiving that stone, but use hardwoods for longevity, while Corian is antibacterial and hygienic.

If you have waiters, then a dedicated service area of the bar is useful, if only for the return of dirty glasses.

Don’t forget the plumbing, cabling and electrics as well as lighting.


Increase your sales by selling wine by the glass. Propose every wine of the menu by the glass. Small investment.

CORAVIN™ Wine System

Portable, light and easy to move around. Stop wasting wine and increase stock rotation.

Coravin™ is the most intuitive wine system that gives you the freedom to pour and enjoy a glass of wine from any bottle at any time. It is the best-in-class tool that protects your wine from oxidation using Coravin’s proprietary technology that leaves the cork in place while the wine flows. Available at www.coravin.com

Pouf Daddy Pouf Daddy is a designer flexible furniture brand, cheeky and lively in spirit, deadly serious when it comes to the quality of the design, fabrics and innovation in its products. Designed to be flexible from the range of fabrics to the number of colours from bright primary colours adding contrast for sundecks or cool white, grey and taupe for minimalist style. Launched just 18 months ago, as an online business, the next 12 months the brand is pushing ahead to grow its business, expecting to see Pouf Daddy products sold through quality traditional retailers, direct to business customers and into new markets. Pouf Daddy will be showcasing its new range of outdoor leather furniture and new colours and fabrics for 2017

add a PVC coating on the back which makes the fabric waterproof.

The material can be made to pass all necessary fire safety specification Pouf Daddy Denim including CRIB 5 and PVC coated to be Denim hardly needs any introduction, made waterproof. The fabric is inherently we have produced our favourite styles soil and water repellent and best of all it with our favourite fabric – denim. Like a can be machine washed. favourite pair of jeans, they just get better In addition to this range we offer and better (without the rips LOL). With the products in 3 colour variants in our easy to use filling system, emptying an outdoor faux leather with similar the bag could not be simpler, allowing guarantees you to wash your cover as many times as you like, getting that well-worn faded Products featured look. With yellow stitching, pockets and Rose Gold Extended Curve and Vintage leather label and red tag, this is a great Guvnor in outdoor faux leather looking range of flexible furniture.

Pouf Daddy Interiors Why should velvets, linens, leathers be the exclusive domain for your sofas and armchairs? As you can tell by now Pouf Inspired on the island of Mallorca in the Daddy believes that furniture should Balearics, surrounded by beach clubs and be flexible. We believe that even the large outdoor terraces, the idea grew from stuffiest of drawing rooms would benefit the realisation that despite the availability from some luxurious – and eminently of similar products, no single company comfortable Pouf Daddies, take the Velvet was producing a range of product with Jubbly, Faux leather Guvnor or the Linen the diversity we wanted. Curve, these are not only great to look at but incredibly comfortable. Pouf Daddy Universal Pouf Daddy Premium The Pouf Daddy ‘Universal range’ is a mid-priced range, universal as it’s priced We have worked with a fabric to suit most budgets, designed for use manufacturer in Spain to produce a fabric, anywhere – inside and out, to withstand and colour palette that takes us to the normal domestic use. Made with our next level. This is a solution dyed acrylic own 1680D polyester - the highest thread which is water repellent, mildew resistant, thickness and durability polyester giving anti-abrasion and the highest UV rating added strength, much higher than other possible. This really is one of the most bean bag companies. We like the finish highly engineered fabrics available. This this gives, not only that the fabric is made product is designed for prolonged use inherently to BS5852 standards but also outdoors (although perfect for interiors


too) and can withstand extremes of weather, high levels of intense sun, dampness and just general heavy use so also perfect for hotels, beach clubs and if you’re lucky enough your yacht. If you’re specifying furniture where abnormally high levels of wear and tear are likely, Pouf Daddy products made with this fabric is ideal, highly flexible and highly durable.

The Pouf Daddy Bespoke where you chose exactly what you want. We have hooked up with Europe’s largest distributor of high tech fabrics where every aspect of a fabrics behaviour is tested to the max. Either choosing from a huge selection of patterns and colours from the ranges of acclaimed manufacturers of high tech acrylic fabrics such as Sunbrella, UV Pro and our own acrylic fabric, woven, 100% solution dyed acrylic yarns, with a minimum of 5 years warranty against fading from harmful UV rays. With realistic minimum order quantities and fast turnaround, we are happy to quote for free on any project. We can also print material to your specification, embroider or simply add your own labelling. Nothing is too much trouble, you have a request we will make it happen. Featured products: Ottomans, Poufs and cushions made from UV Pro, high tech solution dyed acrylics for outdoor use both domestic and commercial

The UK’s only dedicated event for catering equipment buyers


industry event


Book your FREE trade ticket at www.commercialkitchenshow.co.uk quoting priority code CK66

It’s an amazing show...the quality of the equipment here is phenomenal!” THEO RANDALL, CELEBRITY CHEF & RESTAURATEUR, THEO RANDALL @ THE INTERCONTINENTAL

Lead Partner:


Organised by:

@comkitchenshow #CommKitch17

Organisers of:




Interiors & Design Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

June 2017



Tevalis 01923 294446 www.tevalis.com



We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

WRS +44 (0)1933 533880 www.wrssystems.co.uk


Coffee + Coffee Machines

Flexfurn +44 (0)1242 524777 www.flexfurn.com


The Spirit Lab Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.

www.spiritlablondon.com Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Interiors & Design Jura +44 (0) 800 552 5527


CUBBINS 01434 604 181 www.cubbins.co.uk

66 56

Tableware www.slateware.co.uk +44 (0)1248 600656

Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com




FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

BALMORAL TEXTILES (028) 90617431

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk


To advertise in the directory please contact Andy Bell on 01843 448443 Prices from ÂŁ120 for the year.

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Eat.Drink.Sleep - June 2017  

Eat.Drink.Sleep - June 2017