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eat.drink.sleep July 2018

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MAKE YOUR VENUE THE HOME OF SUMMER SPORT There’s an irresistible line-up on Sky Sports this summer to help pull in the customers, while you pull the pints. Add that to the World Cup on BBC & ITV and you’ve got a recipe for success.

Call 08444 883 648 or visit to download your free summer sports calendar

Sky Sports requires Sky subscription, equipment and installation. Scheduling may be subject to change. World Cup is broadcast live on BBC & ITV in the UK and RTE in ROI and does not require a Sky Sports subscription. Further terms apply. Calls to Sky cost 7p per minute plus your providers access charge. Correct at time of print: 25/05/2018. THE F1 LOGO, F1, FORMULA 1®, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX AND RELATED MARKS ARE TRADE MARKS OF FORMULA ONE LICENSING BV, A FORMULA ONE GROUP COMPANY.


75% of Sky hoteliers believe that Sky TV improves their guest satisfaction* Enjoy more bookings, more revenue and top reviews with the ultimate entertainment experience from Sky. Give your guests world-class sport, the latest blockbusters and award-winning dramas, all in stunning HD, plus fast, reliable WiFi for the ultimate entertainment experience.

To find the right package for your hotel


08444 178 113

*Source: TNS hotel study 2014 consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain. T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom. Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £106 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. The Lego Ninjago Movie ©2017 Warner Bros. Entertainment Inc. All Rights Reserved. Blade Runner 2049 ©2016 Alcon Entertainment, LLC All Rights Reserved. The Affair ©2018 “The Affair” Showtime Networks Inc. All rights reserved. Isle of Wight Festival ©2014 Getty Images. Correct at time of supply: 08/06/18.


Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager

Michael Amor 01843 591 523

July 2018 4 Industry News 10 Editor’s Choice 24 Uniforms 34 Coffee 44 Design & Refit

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Jodie Little 01843 582 733

72 Business Directory


Jeremy Tring

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Industry news

July 2018

Lancing College Pupils Try Home-Grown Salad From New Hydroponic Farm

Lancing College has recently taken delivery of the new GrowModule365, a portable hydroponic growing system, which will allow the College Catering team to grow their own leaves, herbs, young vegetables and soft fruit at any time of the year, for use in the school’s own kitchen as well as provide “living green” differentiation when catering for events and functions. The College has an innovative and sustainable approach to food for its pupils and staff. Alongside the College’s own Farm, the GrowModule365 enables the cultivation of large quantities of tasty produce, cost-effectively and all year round, whether it’s day, night, winter or summer. The advanced hydroculture enables the growing of plants without soil, using mineral nutrient solutions in a water solvent technology. The advantages of hydroponic farming include enhanced nutritional value, less water usage and no harmful chemicals, minimal power consumption, and a


quick turnaround as the process from seeding to harvesting usually takes no longer than 10 days - all with the added benefit of zero food miles. The first harvest produced an exceptional bounty of micro coriander, sorrel, marjoram, chives, nasturtium, pea shoots, choy sum, rocket leaves and lamb’s lettuce. A week later, the second harvest brought a variety of baby vegetables: beetroots, turnips and leeks. Hannah Bond, General Manager of the Catering Department, was intrigued when she heard about the possibility of growing vegetables, salads and herbs in a quick and sustainable way. She commented: “We look forward to providing our students with the highest quality fresh produce all year round. Being sustainable is certainly one of the objectives in the long term and this, alongside the College Farm produce we already utilise in the kitchen, is another small step in the right direction.” Paul Brown, Managing Director of GrowModule365 Ltd added: “We are

delighted to be working with the team at Lancing College. Their visionary approach to providing the very best fresh food and nutrition to diners, presents a perfect canvas for a GrowModule365 unit. The benefits of freshly grown product and resulting cost saving opportunities are unquestionable and it’s a delight to work with a team who are so passionate about this project.” The module will also open up plenty of opportunities for the students at the College to learn about the science and technology behind hydroponic farming. Find out more about this groundbreaking new system on their website:

Zest Quest Asia 2019 open for entries The competition, which was founded by Cyrus and Pervin Todiwala in collaboration with the Master Chefs of Great Britain, is open to full-time students with permanent residency status in the UK. Catering colleges are invited to field teams of three students (plus their tutor) to compete for the first prize of a seven- to 10-day culinary educational trip to an Asian capital. Now in its sixth year, Zest Quest Asia aims to inspire students across the UK to consider Asian cookery as a career. In so doing, the competition aims to help stem the skills shortage in Asian cuisine threatening the £4b Asian food industry, as well as encourage educationists to include classical Asian cookery in the curriculum.

It will follow a cook-off and presentation at the hotel’s restaurant, Mr Todiwala’s Kitchen.

July 2018

Entries are now open for Zest Quest Asia 2019, the student catering competition that recognises talent, knowledge and understanding of Asian cuisine.


Industry News

Founder chef Cyrus Todiwala said: “We know that in the six years since we launched, we’ve already made a difference simply by making students and teachers aware of the depth of skills and knowledge that goes into preparing good Asian food. “Students who become adept at Asian cuisine in Britain are the pioneers and ‘disruptors’, choosing something outside the normal comfort zone of classical Western cookery. And they’re helping their careers too, because more than ever palates are yearning for Asian flavours.” The deadline for entries is Friday 26 October 2018 and the shortlist will be revealed in early December. Details on how to enter can be found at

Past winners, from Westminster Kingsway College, Farnborough College, Milton Keynes College, University College Birmingham, and the University of West London, have enjoyed study trips to Mumbai, Colombo, Bangkok, Tokyo (and Osaka) and Hanoi. The winning destination will be revealed at the gala dinner and awards evening to be held at Hilton London Heathrow Airport Terminal 5 on Friday 8 February 2019. 5 SB_50x297_FP_Q4_STRIPS_EDS_250518.indd 1

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Industry News

An online brainstorm partner that enables chefs to stay ahead of the game?! Over 20,000 chefs (!) are already working with, that has been launched in the UK and Ireland in May Six years ago, Jeroen van Oijen and Inge Meijs launched in Dutch for chefs from the Netherlands and Belgium. Over the years, the team has worked together with chefs from around the world to build an enormous database of culinary knowledge and inspiration. In 2014, they have made it available for Englishspeaking chefs. And this was met with great enthusiasm. More than 20,000 chefs are now using this online tool which contains thousands of recipes from cuisines from around the world. The hyper-modern culinary knowledge platform was already available in English but will be activated per individual country. The global rollout started in Ireland and the UK and you can believe us when we say that you want to be a part of this!

‘Gastronomixs provides recipes in the form of building blocks which every chef can use to create endless variations of dishes.’

Building blocks for chefs Gastronomixs is unique and different to other sources, as it provides knowledge in the form of building blocks, also called components. These are not dishes, but preparations of one single ingredient such as smoked potato, fermented carrot, or roast pineapple, which form part of a dish. Classic preparations and the latest techniques are all conveniently arranged per ingredient on the website. Spending hours searching for the perfect recipe or dish is a thing of the past! Gastronomixs is a highly reliable source of knowledge, because all the recipes have been created and tested by a team of professional chefs.

‘All the recipes on Gastronomixs have been made and tested by professional chefs.’ 6

The online brainstorm partner Every chef has their creative challenges. Are you looking for a fresh component to complete your dish? Do you want to give one of your most popular starters a unique twist? Have you been tasked with developing a three-course vegetarian menu? Then Gastronomixs is here to simplify your creative culinary process! It doesn’t matter in which type of restaurant you work; every chef can use Gastronomixs as an online brainstorm partner to develop new dishes. By playing with the thousands of components, chefs are encouraged to think outside the box and push the boundaries of their creativity. If you are curious to discover how Gastronomixs can inspire you, for just €6 per month or €60 per year you have full access to the platform. But you can always first take out a free two-week account to give the platform a decent test-drive! Go to and be inspired!

JD Wetherspoon to stop selling Champagne and German wheat beer ahead of Brexit

The 880-site strong pub group has said it will replace Champagne with sparkling wines from the UK and Australia, while wheat beers produced in Germany, will be exchanged for alternatives brewed in the UK. Wetherspoon will continue to serve Kopparberg cider from Sweden, as the company has confirmed it will produce cider in the UK post-Brexit, but alcohol-free beer brewed in East Anglia will replace an alternative produced in Germany. JD Wetherspoon chairman Tim Martin said: “This move helps us to broaden our horizons so that we create an improved offer for the two million customers who visit our pubs each week. “It is the start of a review all products in the next six to 24 months, with the object of making our business more competitive.

“The EU’s customs union is a protectionist system which is widely misunderstood. It imposes tariffs on the 93% of the world that is not in the EU, keeping prices high for UK consumers.

July 2018

JD Wetherspoon has announced it will boost the number of drinks it stocks from UK and non-EU producers in the lead up to Brexit.


Industry News

“Tariffs are imposed on wine from Australia, New Zealand and the US, and also on coffee, oranges, rice and more than 12,000 other products. “There will be an inevitable transfer of trade post-Brexit to countries outside the EU, which will reduce prices in shops and pubs. The products we are now introducing are at lower prices than the EU products they are replacing.” Martin said JD Wetherspoon would honour existing contracts with EU suppliers, while looking to plan for the future adding: “Brexit will create big marketing opportunities for UK and non-EU producers, which Wetherspoon is keen to encourage. “To maximise the opportunities from Brexit the UK must follow free trading nations like Australia, New Zealand and Singapore by ending tariffs.”

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Buble’s wedding and also when David Beckham visited with LA Galaxy: “That is definitely where I discovered my creativity and flair – we are trying to add some modern twists to traditional English cuisine focusing on the best local produce wherever possible.”

Onwards and upwards for new head chef at bagden hall The new Head Chef at Bagden Hall, a Classic Lodges hotel, aims to continue the good work of his predecessor in attracting diners from outside the hotel, and using seasonal produce to create modern twists on traditional foods. Scott Oldroyd joined the West Yorkshire Victorian country house hotel seven years ago as a Chef De Partie, and within a year he had been promoted to Sous Chef by the Head Chef Steve Phillips.


Steve has now moved into more of an operational role as Kitchen Manager. Scott has had a swift rise through the ranks having only started in a professional kitchen at the age of 24. Still only 32, Scott has worked for a variety of restaurants including CragRats Brasserie in Huddersfield, and El Gato Negro Tapas in Rippendon which recently moved to Manchester. Scott cites the 12 months that he spent at the prestigious Pan Pacific Hotel in Vancouver as the most influential on his career. He worked during Michael

Two of the dishes on the Spring menu show how he is trying to push the boundaries without alienating the ‘classic’ cuisine for which the restaurant is renowned. A goats cheese panna cotta comes with two types of pickled beetroot, roasted walnut and garlic crumble. Another starter takes its influence from the location of the hotel on the edge of the Rhubarb Triangle – flash fried wood pigeon breast with pickled rhubarb, rhubarb and rose puree and stem ginger. Scott and his team have to juggle the demands of a very busy wedding venue – Bagden Hall hosts 100 weddings a year and with a busy restaurant can mean they are catering for 160 people, on top of 40 or so afternoon teas, with a team of just five which includes a 21-year-old apprentice and the breakfast chef. Caroline Gleeson, General Manager of Bagden Hall says Scott is a tremendous asset: “The feedback from guests and diners has been fantastic. Steve was a brilliant Head Chef and we are lucky to have retained his expertise as Kitchen Manager. I am sure Scott and his dedicated team are going to achieve great things.”



July 2018


New ‘best practice’ guidelines have been published addressing bedroom and bathroom accessibility in multioccupancy buildings- be it new build or refurbishment. Simultaneously, Britain’s leading provider of disabled toileting solutions, Closomat, is announcing new developments that enable hotel, residential and care home operators and communal/supported housing providers to comply, stylishly, with a unique package from specification, through fitting to future service & maintenance. BS8300:2018 Design of an accessible and inclusive built environment extends the remit of compliance covered under its predecessor BS8300:2009. The latest version is not specific to new build projects, and applies to all building types that require permanent sleeping accommodation for disabled people. It also picks up on the fact that some disabilities are not visible, but require urgent access to sanitary facilities- such as the 6.5million people who have bladder or bowel continence problems. Under the new guidelines, up to 5% of bedrooms should have a wheelchair accessible en-suite shower room, if en-suite facilities are available elsewhere in the building; a further 1% should have a fixed track hoist system, a further 5% maximum should have an en-suite for ambulant disabled people, with an overall total of 15% of bedrooms large enough to enable easy adaptation if required in the future. Closomat offers a range of contemporary ceiling track hoist systems that can be tailored to individual needs, enabling movement and transfer within a room, through to an en-suite, or beyond.

fixed washbasins that integrate with a stylish wall track system, enabling quick and easy adaptation to individual occupant needs. Its range of wash & dry toilets take accessibility into higher realms of inclusion and intimate hygiene, with contemporary styled floorstanding, wall-mounted and height adjustable variants. “Accessibility is a growing consideration in building design,” explains Robin Tuffley, Closomat marketing manager. “Whether designing a new build or refurbishing, it makes sense to future-proof it to accommodate the growing numbers of people with impairments who need help who will stay somewhere, whether short, medium or long term. Just in the hotel industry, parties which include a disabled person spend £14billion a year on tourism and travel: can you afford to ignore that? “The Standard applies also to residential and care homes for example: we all know how that market is set to increase, and that inevitably the older generation have more issues with mobility.” Closomat’s website is the ‘go to’ resource to help take the first steps towards efficient accessibility provision, including design guidance, white papers, CAD blocks, NBS specification clauses and case studies. The information represents the combined wealth of knowledge amassed from over 55 years’ helping disabled people optimise their dignity and independence in the bathroom, at home and away. Contact Closomat: tel 0161 969 1199;;

In the bathroom, it can provide a range of fixtures such as grab rails, height-adjustable or

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LUXURY QATARI HOTEL OPTS FOR OPULENCE WITH CRESTRON TECHNOLOGY Mondrian Doha has received critical acclaim since its opening in 2017 attracting affluent travellers with its up-all-night vibe. Located in the prosperous State of Qatar, this extraordinary hotel boasts luxury, elegance and exclusivity. It’s a place to see-and-be-seen, with an exuberant interior by Dutch designer Marcel Wanders that features intricate details, a 24K gold elevator and a spectacular ballroom. The hotel, which includes 211 bedrooms and 59 suites across 24 floors, offers first-class facilities such as a stunning ESPA spa and worldrenowned culinary experiences from the likes of Chef Masaharu Morimoto and Wolfgang Puck. A hotel of this calibre requires a highend control solution that delivers faultless functionality, outstanding quality and an exceptional user experience, which is why integration expert Panoutron selected Crestron technology for this project. Reputation of excellence Talal Wehbe, CEO at Panoutron explains the thinking behind this most impressive project: “Both Mondrian Doha and Crestron pride themselves on a reputation of excellence, so it was an obvious fit to put the two together. This project was a complex installation that required a powerful control solution to manage all AV


EAT. DRINK. SLEEP July 2018 systems, light fixtures with DALI dimming, motorized curtains, and temperature, but also enhance the guest experience, in every area of the hotel. With Crestron technology we could provide a comprehensive, user-friendly solution that perfectly complemented the high standards and luxury aesthetic of Mondrian Doha.”

personalise their environment, using bespoke Crestron touch screens, which include voice recognition and web browsing features for an additional wow factor in the already stunning rooms. High performance scheduling A Crestron Fusion™ monitoring and scheduling solution has also been integrated to proactively manage the hotel’s meeting and conferencing facilities. This high-performance technology offers a slick and seamless room booking facility for the popular conference and meeting spaces. The Fusion reporting service ensures that the system works seamlessly and any problems are instantly flagged and quickly resolved, allowing facilities managers to fix problems instantly, even if they are off-site, without disturbing guests.

“Both Mondrian Doha and

Crestron pride themselves on a reputation of excellence The guest experience is intensified thanks to the comprehensive Crestron hospitality solution. As soon as a guest steps into the luxury surrounds of their hotel room, they are greeted with calming lights, relaxing music and automated shades that perfectly frame the beautiful exterior views. The concierge services introduce guests to the room’s capabilities, while offering hotel amenities and room service to ensure a comfortable stay. Guests can easily adjust the lighting, temperature and visual displays to

Crestron Fusion also monitors energy usage to contribute to a more efficient and sustainable hotel operation. Its centralised environmental controls and record-

keeping provide a powerful realtime and historical overview of operations. Users can see exactly what changes affect energy consumption thanks to Fusion’s data analysis tools, and then maximise energy efficiency by selectively controlling lighting and other equipment remotely. Axel Gasser, General Manager at Mondrian Doha, comments, “At Mondrian Doha, we want to give guests an extraordinary experience that they will remember beyond their stay. Crestron technology adds one more layer to our high standard of hospitality, providing luxury and convenience at the touch of a button - from ensuring the temperature is comfortable to providing a virtual concierge.” Its five-star services and reservation list of stylish guests, has made Mondrian Doha one of the hottest destinations in Qatar. With intuitive Crestron technology at the helm of this forward-thinking venue, the level of service goes beyond expectation for an experience guests will return for again and again. 11

Sky Sports Delivers an Irresistible Summer of Sport


July 2018

Highlights on Sky Sports this summer include England and Ireland’s ruby tour to the southern hemisphere, the US Open and The Open Championship golf, Test and One Day International cricket, plus Formula 1 coverage including action from the British Grand Prix. The range of sporting content available on Sky presents hoteliers with plenty of opportunities to stand out from the competition, drive revenue and keep guests in hotel bars for longer, instead of venturing elsewhere for their entertainment. According to research, 94% of guests will visit the hotel bar if it’s got Sky compared to 63% who are staying in a hotel without it1. Of those visiting the bar, they will spend almost 30% more compared to a hotel bar that doesn’t show Sky2. Sky Sports also helps attract nonresidents and passing trade into the hotel bar too3. Here are some of the events that will be shown on Sky Sports:• England’s Tour to South Africa (16th and 23rd June): After the first thrilling clash in Johannesburg, can England bounce back for the Second Test in Bloemfontein? The Test forms part of a mouth-watering summer of international rugby which also includes Ireland’s tour of Australia. • England v India Test Series and ODI series against Australia: the cricket season has already begun with England’s two-Test series against Pakistan which resulted in a draw and a loss in the One Day International against Scotland. Eoin Morgan takes the reins for five one-dayers and a Twenty20 international against Australia. Morgan’s men will then face India in six limited-overs games in July, before Root resumes control for the Tests in August and September. • The British Grand Prix (8th July): The British Grand Prix takes place at Silverstone and Sky Sports will be trackside for all the action. Sports fans will be eager to see if Lewis Hamilton can repeat his victory of last year in his home race and win the British Grand Prix five times in a row. • The Open (15th-22nd July): One of golf’s most prestigious Majors and the only one held outside of America. Follow every moment of The Open from the opening tee shot to the winning putt on Sky Sports. The Open takes place at Carnoustie this year and should prove popular for golf fans in hotel bars across the country as the likes of Rory McIlory, Henrik Stenson and Phil Mikelson vie for the famous title. • The Ryder Cup (28th-30th September): The Ryder Cup returns to Europe this September as Europe try to regain the trophy after the Americans ended a run of three consecutive defeats with a commanding victory in Hazeltine. Taking place at Le Golf National, the Ryder Cup is the perfect end to the summer season.


An irresistible summer of sport is upon us. Sky Sports is serving up an unbeatable line up of back-to-back action this summer, meaning that with Sky Sports alongside the World Cup on BBC and ITV, hotels can make their bar the home of summer sport.

To find out more about how Sky Sports could bring your hotel bar to life, call 08448 245 245

1. 94% of guests visited the bar that has Sky vs 63% who visited the bar without Sky. Guests are therefore 3. The small print: 40% of hotel guests agree they 49% more likely to visit a bar if it has Sky. Source (Research Now – Hotel Guest Research April 2018). would visit a hotel bar to watch Sky TV even if I was not staying at the hotel. Note, much higher 2. Among those visiting the bar, spend during their stay in a bar with Sky is £34.30 vs £26.70 without. Note among men, the young and sports fans. that based on All Guests (irrespective of whether visited the bar or not), spend in bar with Sky is 96% Source (Research Now – Hotel Guest 13 higher than one without (£32.30 vs £16.50). Source (Research Now – Hotel Guest Research April 2018). Research April 2018).


How historic Farnham Castle hides an up-tothe-minute secret…

With a prestigious past dating back to the 12th century, award-winning Farnham Castle must be one of the most historic venues in the UK – but there’s nothing old fashioned about the way it runs its business.


Catering for hundreds of weddings a year, and even more meetings and conferences, the world-class hotel and its five acres of grounds have built a solid reputation as the go-to destination when something a little different is required. Farnham has become well-known as both a boutique hotel and a stunning venue, providing a unique combined hotel and venue experience. So it’s not surprising that General Manager Robert Wright says the customer experience is paramount – and explains why Farnham Castle has implemented not one but two up-tothe-minute software systems to work quietly away in the background so everything runs perfectly.

Farnham Castle uses a hotel property management system (PMS) to organise every aspect of running its busy hotel operations, from online booking to food and beverage management, front desk and even housekeeping management. Impressed by the way the system unobtrusively helps the hotel and its staff to deliver excellent customer service, Farnham has recently added a ground-breaking venue management system to create perfect control over its meetings and weddings business. Robert said: “We’ve been using the PMS since July or August 2017, and we installed the venue management system following that.” The desired results have been quickly achieved. “We were on Excel spreadsheets

The venue management software also eliminates the timeconsuming process of typing up function sheets in Word, and provides easy task management for all staff, who simply log into the system and see at a glance what tasks managers have allocated for them to do. “The system helps us to manage our costs and track our revenue so much more efficiently,” said Robert. “When we’re planning events we can put everything into the same format at the same time, which is very time effective for our staff.” The venue management system also makes sure organisations never miss out on following up any valuable sales leads, and makes billing far simpler and more accurate. Comprehensive reports give the venue organisers an end-toend view of their business in real time. “The system captures our sales leads effectively and puts them all in the same format, which means not only do we never miss a lead, we can also log statistics and monitor what’s working,” said Robert. Business is pretty non-stop at Farnham Castle, set in the pretty town it is named after on the Surrey/Hampshire border. “We do around 200 events just over the Summer, about three months – we host lots of weddings, and some smaller conferences and meetings too,” said Robert. Both systems – roomMaster PMS and Rendezvous Events - are supplied and supported by NFS Technology Group, a leading supplier of hospitality software in the UK and elsewhere. Life is pretty full-on for the Farnham team, and Robert says they appreciate the operational support they receive from the systems – and from NFS, which has a 24/7 helpdesk manned by experts just in case anything goes amiss. “We’ve had fantastic support from the NFS team – they’ve been brilliant,” said Robert. “And we’re delighted at the way the systems have helped both our bookings and our guest experience.” NFS Chief Executive Luis De Souza said Farnham Castle was a shining example of how successful hospitality businesses in the UK can enhance their businesses with the right technology. “Farnham Castle is a superb example of a hotel that is operating both as a high-class hotel and as a venue, and it’s great to see it is polishing its already-impressive offering to its customers with the help of our technology,” he said. “It’s a genuine privilege for NFS to include this fabulous award-winning venue among our esteemed clientele.” For more information about roomMaster and Rendezvous Events, visit



The technology saves time by eliminating paper diaries and the possibility of double booking. Everything is in one place and easily accessible, and many routine tasks are automated to save staff time and hassle.

July 2018

before we moved to the venue management system, and it’s definitely provided us with the ability to manage our events better,” said Robert.


Cloud-based technologies set to revolutionise customer service & staff messaging systems Traditional radio paging systems - or even doorbells are being superseded by smart internet based calling systems, bringing with them a host of new benefits to hospitality. The term ‘paging’ is deep-rooted in the 1980s. Slightly awkward looking analogue devices, sending abbreviated coded messages to nameless recipients … as long as they are within range. The tumbling costs of good quality smartwatches, tablets, cloud hosting, coupled with ubiquitous WiFi, have opened up new possibilities for staff-tostaff and customer-to-staff messaging. Take the common problem of difficult communications between a kitchen pass and serving staff. Serving staff need to know orders are ready for collection. Shouting or a door bell are the typical solution. Perhaps a traditional paging system is in use, with pager numbers manually assigned to staff.


Wifi based messaging systems, such as Order Ready Messaging from Dinggly, allow staff to log-in by name to pagers, assign themselves to one or more sections, and receive notifications which are only relevant to them. If multiple staff receive it, CallGrab™ means the call can be claimed by one person, notifying everybody else that the call is being attended to (and who by) and thus removing duplicated effort. If orders are left waiting for longer than you’d wish, a repeat alert ‘Long Wait’ message can be automatically issued, copied to the supervisor. And performance statistics mean you can see how many calls are being attended to by each individual, and how long they are taking to respond to calls. Dinggly’s Meeting Room Messaging allows guests to intuitively and discretely request the service of the relevant department - Facilities, IT or perhaps Catering. They are prompted to add a message, meaning 2 trips to a room can usually be reduced to just one.

Unique Venues Birmingham includes the prestigious REP Theatre and Birmingham Library. Faced with 2 huge adjoining meeting spaces across 9 floors, the sites created a huge challenge in guest and staff communication. Dinggly worked closely with UVB to fast-track the development of Dinggly Meeting Room Calling across cellular networks, unaffected by WiFi black spots and pretty much limitless range. Suzanne Reid, Commercial Director at Unique Venues Birmingham comments “The smart technology has enabled faster communication and quicker response times for our teams. It’s allowed them to be more mobile across the buildings and improve team delivery. Clients are impressed with this easy to use new technology too. So while we’re very much a people led business, technology has helped us remain on top of customer service.”


Contact us today to secure your free, no-obligation trial system

Efficiently extend your service into unattended areas - lobbies, terraces or peak-time only bars

Make calling for service easier and more spontaneous, increasing food and beverage revenue

Optionally allow customers to rate their experience (privately, just with you) as they request their bill. And get instant alerts for poor ratings

Use CallGrabTM to allow staff to claim calls and prevent others converging on the same call

Dinggly works over your existing wifi or cellular network, connecting to smartwatches. It allows you to monitor button usage and staff workload and response times. Quite simply, there’s nothing else quite like it. Our rental model means low initial costs and small monthly payments. We’ve a limited number of free, no obligation, trial kits available. But hurry! Get in touch today quoting EDS1


Whatever your catering equipment needs are, YCE finds the solution for you!

Since our Formation in 1980, YCE Catering Equipment Ltd has built a reputation as a highly respected catering equipment company serving the hospitality, leisure, public and private sectors throughout the UK. We are proud of the fact we are still one of the largest independent suppliers and installers of commercial catering equipment in the United Kingdom. In an ever changing market place, we always endeavour to provide the best service possible and always take care to build on our core competencies which are design, project management & kitchen installations and of course our aftercare & service. Using our extensive experience and knowledge, the whole YCE team of strive to create the right commercial kitchen for all your needs. Following a site survey and brief we will produce a site specific design drawing and itemised quotation for your approval. Following this agreement, will appoint a dedicated project manager who will liaise closely with you to make sure your project completes on time and on budget! On successful completion of your kitchen project, we always make sure that our after care service meets your business requirements and expectations.


YCE Catering Equipment Ltd have an in-house service and repair facility, including a steam-cleaning bay and workshop, as well as access to a wide network of service engineers across the UK. You can reach our service department at or on 0113 252 6566. At the beginning of 2018 we launched our ‘Chef’s Table’. This is a brand new facility located in our offices in Leeds which includes a fully working kitchen & ventilation system, the newest innovative equipment, a seating area allowing full vision to the cook-line and separate conference suit including seating and screen. This new facility is proving invaluable to many of our customers who use it on a regular basis so they can see, test and cook on the latest catering equipment, or even set it up as their very own cook-line for menu testing and development. The Chef’s Table is free for anyone to book and use and we would welcome any enquiries to use this fantastic facility. To use the

Chef’s Table or for more information on this, please contact or call 0113 252 6566. Whatever your catering equipment needs are, whether it is service, a oneoff replacement piece of kit or a full turn-key project, drop us a line and let’s discuss how we can fulfil your needs and aspirations together!,, 0113 252 6566 and we’re on social media on facebook and twitter @YCELTD


Dukes London Wonderfully tucked away just off St James’s The Dukes London Hotel is a located in the heart of London’s prestigious borough of Westminster. Not only is this amazing Hotel enriched in history, it has kept its turn of the 20th century character with its incredible interior design. The staff are to be admired with their attention to detail paid to every aspect of your stay. You will notice the brilliant artwork throughout which many of the pictures are previous memories of years gone by at Dukes. We were greeted by the lovely Natalia who kindly showed us all areas of the hotel including the brilliant GBR restaurant and the “James Bond” themed Dukes bar. After we settled in to our spacious double room we then made our way down to the GBR restaurant which I must say is truly a must when you visits Dukes for the evening. With a variety of fantastic traditional dishes GBR is in with the elite restaurant experiences available in the city. I opted for the grass fed rib eye steak which was immensely flavoursome and as tender as any steak I have eaten in the capital. I feel that this particular dish is a must as accompanied with the potato skins it provides a delicate balance which leaves you satisfied and also ready for one of their delicious desserts. In this instance I went for the lemon meringue pie with Lemon ice cream. This was an infusion of great tastes and again I would highly recommend this choice when visiting. As we entered the evening, we made our way to the Dukes Bar for a traditional Martini. This has been the regular hang out to previous James Bond legends including Sean Connery. The Martinis are tipped as the best in the world and rightly so. Not only was the ambience of the entire stay superb the comfortable bed allowed for a relaxing deep sleep. In the morning we went down for breakfast which again was sublime. The eggs benedict is a favourite of mine & it was cooked to perfection. Dukes London is a must stay if you are looking for a luxury traditional British Hotel.



Mosaic Hospitality Ltd converts to TEAPY ® T-4-1 ™ Mosaic Hospitality has adopted the new TEAPY® T-4-1™ service with a milk jug retained on top of the TEAPY®, having had sixteen months experience of the original TEAPY® tea service with a glass mug and teaspoon inserted in the mug. The TEAPY® T-4-1™ all-in-one-hand tea service is easy to carry with the “footprint” of a single mug. Servers and the operator benefit from even faster prep and faster service. Kim Miller, Manager at The Stables Kitchen a tourist location Bramall Hall, commented, “It was an easy decision to adopt this upgrade to the TEAPY® T-4-1™ service, benefiting customers, servers and the company alike. Having both indoor and outdoor tables, the ease of carrying TEAPY® T-4-1™ is a great advantage.” Other hot beverages, such as hot chocolate, are being served outside with TEAPY® as a lid to keep the drink warm and protect it from insects, pollen, etc. Roland Hill, inventor of TEAPY®, said, “TEAPY® T-4-1™ provides the brewing conditions of a teapot but has less pieces with the added advantage that the customer can see the tea brewing to their preferred strength, when they then transfer the tea bag or loose leaf infuser to the upturned TEAPY®, mess-free.”








Blast Chillers & Freezers proudly presents the New Sincold EVOX Multifunction Blast Freezer chiller range of products that are a must have in any commercial or domestic kitchen. Whether it be a bakery, cafe, patisserie, hotel, restaurant, supermarket or industrial site, Sincold has a unit to suit your requirements, be it a 3 tray compact tabletop model, or an 80 tray be roll-in. Sincold provide four model ranges to choose from, the ACTIVA range, which has a user friendly automatic digital controller operating from +3ºC/-10ºC with time and temperature cycles with core probe, both HARD & SOFT, manual and automatic defrost, raw fish sanitation and HACCP alarms. The Sincold EVOX model range is split into two styles, the TOP & Plus ranges. Both ranges have a 5” full touch controller with icon image menu which allows the latest functionality, plus a standard USB port and core probe. The TOP range offers blast chilling / freezing, controlled thawing +8ºC/-20ºC, fan speed regulation, manual and automatic defrost, special non-stop cycle for ice cream, with up to 8 hours of continuous production, standard USB connection for programs upload and fast HACCP download. The EVOX PLUS range has all of the aforementioned of the TOP model and in addition has Customisable Phases: Retard, Recovery, Proving / Leavening function and Low Temperature Slow Cooking all within the various model sizes across the full range. Both the Sincold EVOX TOP and EVOX PLUS models are available from 5 trays to 80 trays, with a tray size format offering of GN 2/3 - GN 1/1 - EN 60x40 - GN 2/1 - EN 60x80 All Sincold units are built from High Quality AISI 304 18/10 Stainless Steel throughout, coupled with High Performance Refrigerating Units, Cataphoresis coated anti-corrosion


evaporators to ensure high reliability and oversize condensers to ensure top performance in extreme conditions. Attention to detail with a careful eye on design, allowing for Easy and Quick Maintenance. Inner Chamber with curved inner corners and water drain for ease of cleaning. All units carry a standard two years warranty Another unique offering, is the Sincold Maestro which is aimed at the Professional kitchen at your home or foodservice training facility, which once again offers the same high standards throughout, +3ºC/-18ºC chilling/freezing, ice cream hardening, bottles cooling, food drying, raw fish sanitation, cycle for chocolate, controlled dough leavening. Order your Multifunction Blast Chiller Freezer email: TEL: 0333 123 2460 (local call rate).
















& WI
































Showcasing everything you need to make your establishment stand out.


@RestaurantShow #TRS2018 This is a trade event. No under 18s will be admitted.



It’s all in The Shop

Beautiful yet hard wearing workwear for the hospitality and retail industry is not always easy to come by, but The Uniform Studio Shop offers it in abundance. With stylish pieces available in an array of different colours, fabrics and sizes, the comprehensive product range caters for all front-of-house uniform requirements, be it in the hotel, restaurant or retail sector.

pockets for pens. Straps are adjustable for extra comfort. Shirts are available as fitted or more loosely cut with grandad collars, offered in gingham, pinstripe, white and chambray. Tops are long sleeved with Breton stripes and can be teamed with tailored chinos and an apron of your choice. Take your pick from the ever popular Criss Cross Bib offered in charcoal linen, black or khaki cotton and indigo denim or perhaps the Utility Bib available in the same colours Offering next day delivery on all but with an additional Olive Green. items, The Uniform Studio really is a one-stop-shop with a selection of “The plan is to expand The Shop further by tops, trousers, waistcoats and aprons the end of 2018 to include new styles and which will leave you spoilt for choice. fabrics. Again, listening to our customers. Carefully combining form with Workwear has come a long way over the function, co founder and Creative years,” Chris concludes, “And we plan to Director, Lois Hill, has ensured take it even further.” neither is compromised in The Shop collection and that all garments are produced to the highest quality. “Choice is crucial in this line of business,” Lois comments. “But so are style and durability. It’s important to strike the right balance and hopefully we’ve managed to achieve this with The Shop collection.” Following the launch of The Uniform Studio ten years ago as a bespoke uniform designers, Lois and co founder Chris Meeten opened The Shop following demand for an offthe-shelf collection, where items could be replenished at the flick of a switch. “The bespoke service is still very much at the heart of our business but we listened to our clients and created the e-commerce site to accommodate their additional needs.” Chris said. “And it’s been a huge success. The Shop offers a simple, straightforward purchasing process with next day delivery for stylish, finely crafted workwear in durable fabrics. What more could they ask for!” he continues. The range certainly has been expertly conceived and carefully considered with the clients’ needs at the forefront. Aprons are either full or waist down and designed to make the wearer’s life super easy with deep, angled pockets for pads / ipads and slim, narrow


Ready-made uniforms with a custom-made feel


Uniform Workwear Since 1997





These Stylish Handmade Leather Aprons are all sourced & manufactured in the UK

Only £29



Handmade Cotton Canvas Aprons £29.00

Tweed Style Waistcoats in 6 styles from £40.96

Wax Look Denim Aprons as little as £11.10

Urban Styling On Trend Bar & Casual Dining Uniforms

The newest ranges have been specifically designed with this look in mind. T-shirts compliment trousers, shirts pair with aprons, all coming in a great selection of colours. From stripy long-john T’s to contemporary wax look aprons there’s a style that will enhance any type of business. You just have to get the right combination. Off the shelf uniforms subtly matched can look great but it’s when you get into personalisation that these relatively normal garments come into their own. Almost anything can be customised; shirts can be given mandarin collars or roll sleeves, aprons contrast fabric halters and ties, and everything can be branded with either embroidery, printing or embossing. Getting creative can really separate your brand from the rest and give your uniform that unique feel. Strangely, the tweed styled waistcoats can come under this banner too. Once the stalwart of the country house hotel these waistcoats are now seen as an elegant addition for front of house and waiting staff and can elevate any uniform to new heights. Likewise, a leather apron oozes class. A wide selection is available with tablet pocket, short bar, long waist, short bib, long bib and cross back bib coming in three colours. All are handmade in the UK making these easily customisable with brand embroidery or embossing, pocket number and

position, and alternative buckles and clasps. Rugged and hard wearing these waterproof aprons protect the wearer from those inevitable spills but are easily cleaned with a wipe from a damp cloth. And the handmade British connection doesn’t stop there. If you’re looking for something a bit lighter, denim or cotton canvas may be right for you. Although maybe not as tough as the British bull hide the fabrics can still stand up to a fair bit of abuse and fit that urban style nicely. Again these are very customisable with an array of halters and ties, studs and fasteners, and do of course, take embroidery well. All of these products can be found at Kylemark and with over 21 years experience in the trade you can be sure of getting the right advice for your business. We supply a wide variety of professions but specialise in the hospitality trade with some of the countries biggest names trusting us with their workwear. Jim Beam, Restaurant Associates, Brasserie Blanc, Tapas Revolution and Pitcher & Piano to name a few. Our experienced staff will help you from concept to delivery making sure the process is as easy and enjoyable as possible. Check out our websites or drop us an email to see what we can do for you.

Tel: 0800 756 0837 Email:

Full Bib Tan Leather Apron £59


here’s no getting away from it, the grungy urban look uniform is very in at the moment. It really has to be though, with all that wood and eclectic styling many pubs and restaurants have adopted. It demands that their staff look cool and casual yet still retain some connection to the surroundings and the company brand. “Not easy”, I hear you say. Well, you’d be surprised.

Dressing the work force since 1990

Here at Ranks Clothing we know that reputation is everything; with over 25 years experience under our belts we have the uniform solutions to cater to your needs no matter your requirements. best suits your business style whilst balancing this with one that will do the job in hand.

We know that first impressions count especially in the hospitality industry. If your staff are smartly dressed it instantly gives a positive impression of your business. As a family business we’re very aware of services and quality – and that’s what drives us to continue to develop our brand and product ranges. Ranks has an impressive portfolio of products and styles including the essential garments needed for the hospitality sector with a range of aprons designed to look smart and do the part; as well as shirts, blouses and polos to team them with to give you a winning uniform combination.

The right uniform for you Ranks has hospitality covered for bar, restaurant and hotel uniforms. Staff will not only look the part in their uniform for that all crucial first impression but more importantly the wearer will be comfortable and able to work in them with ease. Our range of aprons are all are Teflon™ coated making them more durable and resistant to stains – perfect for a garment that sees its fair share of spills. Plus we can offer a solid range of colours which will help to create a uniform from front of house to cleaning. The apron, apart from providing protection to the wearer can instantly give an orderly look to your staff. When it comes to selecting the right apron for you some of the decision is down to personal taste, choosing a style that


The RK101 Bib Apron has seen a real fashion come back and is a hip choice for cafes and the go to uniform of barista’s. This instant uniform works great when working on hot coffee machines and gives that essential protection needed. For those less messy jobs we recommend the RK102 Bar Waist Apron; the more modern option in recent years it has been adopted in many bars and bistros. This tie waisted apron can protect the wearer from spills yet its short style allows for ease of movement in a busy fast paced environment. There are three handy open pockets perfect to hold till fobs, tablets, payment terminals or the good old fashioned pad and pen. If a more sleek tailored look is required the RK103 Long Bar Waist Apron is a popular choice with front of house. Two open pockets can carry anything necessary whilst keeping hands free yet the longer style gives a professional contemporary look. Lets not forget the important role of cleaning operatives where function is key. We recommend the RK100 Pocket Tabard which is the practical choice for those fundamental jobs. There is a useful large pouch pocket for carrying items out of sight such as key cards and has adjustable stud size tabs for comfort. Teaming your apron with a shirt or top gives you that extra edge - with staff matching it adds to that all important professional impression. Our hospitality shirts are made of a poly-cotton mix which is durable, easy to clean and less moisture absorbancy. The fabric is less likely to crease than cotton so perfect for uniforms and colour-fastness stays wash after wash meaning this is a

uniform that looks good everyday and not just the first The RK106 Premium Hospitality Shirt for men is a short sleeve style with the complementary ladies style RK108. The ladies style has front and back darts for a slimmer look and a stylish curved bottom hem. If a more informal or active uniform is required we recommend a polo shirt. The RK170 Deluxe Piped Wicking Polo Shirt for men and the RK175 for women is 100% polyester quick dry and moisture wicking fabric making it ideal for the work environment.

Speak to us today Good quality uniform does not need to mean expensive, Ranks is known for its quality at favourable price points. By buying direct from the manufacturer customers can be assured of the best quality at the best price. You can check stock and order online via our new website, just register and we will take care of the rest. Why not talk to us today and let us help you find your perfect uniform solution at the best price!


RK100 RK108

RK106 RK102 RK175



July 2018


New guest experience at Holiday Inn is a GEM Global Entertainment Management (UK) Ltd, the hospitality technology specialist has upgraded the guest experience at the Holiday Inn, Salisbury-Stonehenge with Samsung’s new state of the art premium displays which transform a standard hotel TV screen into a multi device content and entertainment hub with a host of interactive features. The Samsung 43” HG43EE690 provides a secure private wireless connection between the TV and up to four mobile devices. Guests can transfer personal content, such as music, movies and photos from their mobile devices for viewing on the larger display screen creating the essential „home from home” experience. Plus the personalised home screen delivers welcome messages, promotional offers and information on local attractions, providing guests with easy access to up to date hotel information for the duration of their stay. The Holiday Inn, Salisbury-Stonehenge is part of the largest hotel brand family in the world and is an independently managed franchise operation. “We have now used Pradeep and Global Entertainment Management for two hotel projects and they are efficient, great at what they do and always have the best information at hand. They are there to provide us with recommendations for the most suitable products so that our guests are always happy. I look forward to continuing our work with Global Entertainment Management,” said Nick Rubin, director, Bowling Green Asset Management. Global Entertainment Management upgraded the existing infrastructure to accommodate an IP network and supplied and installed 103 flat screen TVs to the hotel’s guest rooms and suites over a five day period to minimise operational disruption and hotel downtime. According to Pradeep Kotak, UK sales manager, Global Entertainment Management, “With the average person using up to four different mobile devices a day, seamless Wi-Fi connectivity and the latest HD television technology have become „in room” essentials for both business and leisure travellers. “Guests still prefer to watch content on a TV rather than a mobile device – as long as the television is up to date. By using the latest TV technology, as we did with this project, hotels can differentiate their offer and elevate the all-important stay experience, something which is a priority in terms of meeting customer expectations and building brand loyalty in an increasingly competitive environment.”


THE CHARGING STATION is the perfect accompaniment to your restaurant or bar The Charging Station is perfect for people coming in for a quick lunch or few drinks after work. Our kit includes one dock, plus 8 portable chargers which slide in and out of the dock to charge. Each portable battery contains two in-built cables. One for iPhone (lightning) and one for Micro USB. By including the cables on the power bank, we eliminate any tangles and hassles associated with wires.











Global Entertainment Management (UK) Ltd 401 Centennial Park, Centennial Ave, Herts, WD6 3TN Tel: 020 8953 0160 Email:


CK Direct expand energy efficient solutions on the back of new appointment With a new starter bringing new working relationships and new products, it’s an exciting time of new beginnings at CK Direct. Chris Sheldon has joined their ranks as Technical Manager, bringing with him a wealth of transferable knowledge and experience across many areas of the industry, and a passion for providing energy efficient solutions. “I am very pleased to be joining CK Direct”, said Chris, “this opportunity allows me to utilise my existing knowledge and experience in a market space that provides many technical challenges.” Asked what attracted him to CK Direct, Chris responded: “The ambition of the company directors, and growing customer base made for the perfect fit for developing my future career.” Chris Sheldon brings with him the opportunity to provide CK Direct’s customer base and the commercial kitchen industry, with the Komfovent range of Air Handling Units. These highly efficient units come complete with purpose-built control solutions and are available to the end-user or installer in no time. CK Direct boast very competitive lead times on the product. A history of industry experience Growing up with a father who was a Chartered Building Services Engineer, it was inevitable that Chris Sheldon would follow in his footsteps and forge a career in the Building Services market. Chris gathered knowledge within the industry by working as a CAD Technician for his father’s design consultancy. With a passion for controls, he started up a business to provide automation solutions for domestic and commercial clients. This business developed into a HVAC / Renewables distribution business, providing his client base with solutions covering specialist areas of the Building Services market (Air Conditioning / Ventilation & Renewables). Through a relationship with one of his customers, Chris gained an opportunity to join a prominent manufacturer of ventilation systems as an Area Sales and Technical Manager. There, he promoted and supported their range of equipment through their existing distribution channels.


In recent years, Chris has taken key roles in business specialising in Ventilation / Mechanical services, providing clients with a one-stop solution; including design, procurement and installation services with projects ranging from £10k to £250k. This history of experience has instilled an ambition in Chris’ approach to management. He plans to assist CK Direct in growing their market share, both through existing and new channels. “In time I would like to be a key member of the CK Direct team”, said Chris, “and take on additional responsibilities to future-proof the business as the opportunity arises.” A new product: Komfovent Thanks to Chris Sheldon’s connections with partnering distributors, CK Direct are now able to supply their clients with Komfovent Air Handling Units Ventilation equipment that offers only energy efficient ventilation solutions. Komfovent conforms to all required EU norms and regulations and is Eurovent certified and TÜV approved. The units are built with comfort, efficiency and productivity in mind, contributing to a healthy indoor climate. They are exported to 30 countries worldwide and have been installed in hospitals, shopping centres, industrial buildings and all manner of residential and public projects. As CK Direct expand their network, they’ll comfortably continue to supply the market with advanced product, fully compliant to the latest standards, and at highly competitive price points. You can find out more about CK Direct’s commercial kitchen ventilation and extraction systems on their website:







+44 (0) 1733 230 378



WMF CoffeeConnect: real-time overview of status and consumption The new WMF 1500 S+ combines technological sophistication with simple operation. The innovative “Dynamic Coffee Assist” guarantees the highest quality of all espresso-based coffee specialities and the 10-inch touch display enables rapid access to the main menu using touch and swipe gestures. One of the highlights however is that the WMF 1500 S+ is IoT compatible as standard and therefore provides uncomplicated access to the digital solution “WMF CoffeeConnect”. It lays the foundation for sustainable business models allowing for the optimization of your coffee business with the most innovative tailor-made digital solutions. With its integrated database sales figures, sales volumes, service information and error messages can be viewed on a computer or mobile device at any time and from any location. Customised promotional offers can also be sent from a central location directly to the 10-inch touch display of any selected machine in order to increase sales in a targeted manner. WMF CoffeeConnect ensures processes related to the management and


operation of your coffee machine are significantly optimised. Important basic applications and standard reports are directly available as part of the Freemium package, with additional applications and features available with the Premium packages. In addition business analysts at WMF provide support for customized analyses and solutions and also offer advice relating to improving processes and maximising your coffee business.

Coffee excellence meets digital solutions. How we help you to improve your coffee machine business: Increased performance Tools to help you manage your coffee business.

Data Insights Learn more about your coffee machines and your customers.

Monitoring Monitor, control, manage and optimise.

Know-how Centre Supports you in solving any issue or errors.

Online Shop Easily purchase cleaning materials and parts.

Media Pool Find online user guides and manuals.

Marketing Tools Design and upload screen advertisements and offers.


Optimise your coffee business with best-in-class and most innovative tailor-made digital solutions. Please call 01895 816 100 or email |



TopBrewer coffee tap delivers on innovation, coffee quality and reliability at 5* Pennyhill Park Hotel Part of Exclusive Hotels & Venues, Pennyhill Park is renowned for delivering cutting-edge guest experiences and is well known as the ‘ultimate destination for all occasions’. Set within the idyllic Surrey countryside, just 45 minutes outside of London, Pennyhill Park offers award-winning fine dining, a luxury spa and world class conference facilities. In a recent project to innovate the conference refreshment facilities, TopBrewer coffee machines by Scanomat have been installed as the central focus of a new breakout area.

Hotel General Manager, Julian Tomlin explains: “Following an in-depth process review of our coffee delivery, we found that a great deal of our staff’s time was being spent setting up and replenishing multiple coffee stations for our corporate clients. We wanted to put that resource back into delivering a first class customer experience so we were keen to find an alternative solution. “After the successful introduction of two TopBrewer coffee machines in a similar project at our sister hotel South Lodge in 2016 we were eager to replicate the

results. For us, the key factors were innovation, efficiency, speed of service, quality and reliability. The TopBrewer delivers in all of these areas, and I was particularly impressed with the innovative technology and premium coffee quality.”

Leading the way with TopBrewer Following the internal review at Pennyhill Park, two TopBrewer Professional models have been installed into a new custom-built breakout area designed by hotel interior design specialists NH Interiors. “Space is at a premium in the hotel and the area we had in mind for the new coffee station was dark and underwhelming, so lighting was extremely important to bring the area to life,” adds Julian. The new breakout area facilitates two large meeting rooms and is located right next to the bakery where breads, pastries and cakes are cooked from fresh in front of the client’s eyes thanks to a Priva-lite glass screen with electronic controlled transparency. “The combination of the TopBrewer coffee machines and live bakery provides real ‘theatre’, turning the traditional coffee break into a memorable experience. It is little touches like this that set us apart at Exclusive Hotels.” adds Julian.



Bringing specialty coffee to the hotel sector Julian was aware of a shift in consumer expectations towards premium specialty coffee in hotels: “At Exclusive Hotels & Venues we like to lead the way and it is important to keep up with the latest coffee trends. Consumer expectations in terms of coffee quality have increased dramatically in recent years due to an improved coffee experience on the High Street and there is no reason why hotels shouldn’t be offering the same standards or above.” The TopBrewer does not disappoint, providing a wide selection of specialty coffees using 100% Arabica AmokkaCrema coffee beans. Each machine is also equipped to serve luxury hot chocolate and hot water for tea drinkers.

“The quality of the TopBrewer coffee is first-class and the reliability and consistency of the drinks means that it is one less thing for our hospitality staff to worry about,” adds Julian. From a speed and quality perspective, the TopBrewer can serve filter coffee in 15 seconds and espresso-based drinks in

approximately 25 seconds. Each drink is prepared from fresh using flash-heated filtered water, fresh milk and fresh coffee beans. From an operational point of view, TopBrewer is easy to clean and maintain, freeing up staff to concentrate on delivering exceptional customer service. “The coffee training from the Scanomat team has been really good,” adds Julian. “The TopBrewer baristas are regularly visiting the hotel to ensure a consistently high standard of coffee at all times. We really value the ongoing support and after care service that Scanomat provides.

5 reasons to choose TopBrewer for your Hotel • Barista-quality coffee on tap 24/7 • Super easy to clean and maintain • A ‘wow factor’ memorable experience for your guests • Ultra-minimal and space saving design • Eco-friendly flash heating system

“The introduction of the TopBrewer machines has delivered exactly what we set out to achieve, allowing us to focus our resources into customer service whilst improving the overall standard of our coffee offer and creating a lasting and memorable customer experience.” Simon Bracken, Managing Director at Scanomat UK comments: “We are very proud to support Exclusive Hotels & Venues in another exciting project to innovate their coffee experience. Consumer coffee expectations continue to grow and it is great to see the hotel sector responding to this trend and competing with the High Street.”

For more information please visit or call 0800 0327581


Let’s get one thing straight – hotels have existed for far longer than modern technology. However, if you follow industry press and take note of trends and predictions for the upcoming year, you’ll notice that technology and innovation feature high on everybody’s lists.

July 2018



But innovation has never been about technology alone – it is about fresh ideas, finding new ways of doing things and improving processes. Innovation is a major priority for us at Liquidline and we are committed to finding ways to improve our internal processes, to always improving upon our Customer Service and to sourcing industry leading products. And we love to share what we learn along the way! One thing our experience in the coffee industry tells us is that love of technology and love of coffee often go hand in hand. The early adopters of tech seem to also enjoy a good quality cup of coffee and are usually willing to embrace coffee innovation. So, it stands to reason that a good way to appeal to this, often but not always, millennial clientele is by offering a quality coffee offering. Regardless of budget, this is easy to achieve with the help of a specialist coffee innovation provider. A key innovation we have become increasingly aware of this year is around ‘Lean Luxury.’ In a nutshell, this means offering guests what they want, but no more. The concept is centred on care and attention to detail but not all the frills and trappings that may look good but have limited meaning to guests. It’s asking yourself and your guests, which details and facilities really make the difference to them and investing in these things. Common sense would suggest that these will vary according to the guest demographic but a quality food and beverage offering is a sound investment in all hotel environments.


At Liquidline, Innovation is all about problem solving. We understand that when you work in the hospitality industry, you encounter some unique challenges. When you have guests for events like weddings and conferences, we know that you will often have a rush of guests, all requiring coffee at once. It can be a challenge to deliver lots of coffee under time pressure and this is why we offer the Lattiz machine. This unique machine is a revolution in steaming milk, allowing you to produce barista quality milk, time and again at the touch of a button. We have a range of options for those who want to offer café quality coffee but struggle to train and retain barista level staff. Most require little cleaning, many are very quiet, so great for lounges and quiet areas and all are easy to operate and maintain. We understand that Hospitality is a service lead industry and that regardless of whether you’re operating a large hotel with several hundred rooms or a small city boutique, the very best way to differentiate yourself from your competition is by offering a spellbinding service. So, why not let us take care of the innovation and delivering delicious, high quality coffee whilst you do what you do besttaking care of your guests! To find out more about how Liquidline can help you offer top quality coffee, water, juice and other refreshment services visit or call us on 0800 8499110


Fresh Milk Fresh System Milk System The first hassle free fresh Themilk firstmachine… hassle free fresh milk machine…

REVOLUTIONARY FEATURES No steam boilers used no need for boiler inspections

Up to 32 drink selections

Output 180-240 Per Hour

No foamer head to disassemble and clean

Low noise level ideal for offices

Optimum Temperature Control

Ultra-fast dispense

13 Amp Plug & Play

Double dispense feature





Beat the Market, with Quadranet Hospitality Systems Quadranet supply integrated guest management systems to some of the world’s top hotel and restaurant groups, including the likes of the Ritz, Hotel du Vin and San Carlo Restaurants.

and streamlining the front of house operation. When a guest arrives and is seated, their details - including likes, dislikes, allergy information and party size - are automatically attached to their table in EPOS. Any deposit that has been taken for this booking is automatically deducted - saving time, reducing mistakes and avoiding lost deposits.

Our systems help the hospitality sector seat over 100,000,000 guests a year, optimising the customer experience, from when they first make their reservation all the way through to While guests are seated, EPOS users can access and edit the point of payment, maximising profits while encouraging their information from reservations and the table status is automatically updated. Once the guest has left, their order customer loyalty. details are automatically passed back to reservations to create Through optimised table allocation and kitchen an invaluable guest profile. communication, reduced waiting times between courses and active waitlist management (including email and SMS Quadranet’s system isn’t simply about reservations, orderconfirmations), restaurant and hotel owners are able to taking and EPOS. It will also take care of your loyalty system, increase their number of diners and improve spend per head, live check-in, kitchen screens, centralised and local reporting every time. and stock control. Our technology is seamlessly scalable, meaning Quadranet will work for you whether you’re scaling up or down. Furthermore, the backing of our expert support team, and our commitment to continual development, will keep you ahead of the competition and give you complete peace of mind.

Quadranet Hospitality Suite ensures your group, brand and site teams - everyone from your regional managers to your waiters - have the tools they need to create the perfect guest experience, while your HR and Marketing departments have access to the information they need to stay ahead of the game.

Our software has been meticulously designed and rigorously tested to meet the demands of today’s ever-changing and ever-challenging hospitality environment, and our hardware is selected to perfectly complement our systems. Quadranet’s customers have the most appropriate and robust solutions available.

Finally, your finance department will be pleased to know that Quadranet offer their systems either as both an outright purchase or, if the Quadranet Hospitality Suite is installed, as an “all in” deal on a rental basis. So, if it suits you, the whole system can be taken off the balance sheet.

So, for a fuller dining room, bigger profits and a happier What’s more, the seamless reservations and EPOS links ensure finance department, talk to Quadranet today on 01494 473 that essential information is shared automatically, enhancing 337, or email



LOLLY PARTNERS WITH OPTOMANY Enabling hospitality providers to process safer and faster payments - Payment specialists join forces to offer affordable P2PE service, enabling merchants of all sizes to benefit Point of Sale (PoS) and payments specialist, Lolly, has partnered with Optomany ( - a specialist in innovative payment processing technology, to support an affordable Point to Point Encryption (P2PE) offering. The integration will mean that Lolly’s customers will now have the ability to provide payments terminals that are P2PE accredited, enabling them to take and process payments in any environment faster, safer and more efficiently than ever before. Optomany’s payment platform is Europe’s first payment engine designed with omnichannel retailing at its core, offering businesses unsurpassed flexibility for payments in-store, online or unattended. Optomany’s payment processing platform is secure, flexible and future-proof.


Peter Moore, CEO at Lolly, said: “In response to customer demand, we have been looking into suitable P2PE platforms for some time now. We are confident that we have found the right partner in Optomany. “The new platform provides a payment mechanism that is fully functioning and doesn’t let our hospitality customers down. We are delighted to now offer merchants of all sizes the opportunity of benefiting from the advanced technology and increased security.” “We are delighted to be working with Lolly and are excited to be bringing a range of innovative payment features to the hospitality market”, said Ian Rutland COO at Optomany. “Our team has a strong heritage in the payments space, and knew what was needed to create a robust, secure and fast platform. All customers who accept card payments need to be PCI compliant however, with a P2PE solution installed, this reduces the customers scope for PCI Compliance making it easier and cheaper for them to become compliant.”

For more information please visit

Until now soft drinks offered no such experiences. The new range is expected to be priced on menus at around £6 - £7, providing a premium soft drinks choice which doesn’t involve bar tender skills, and offers a good operating margin. Kamila Sitwell is a soft drinks industry specialist who has developed the strategic direction for major soft drinks companies in the past. She had a ‘eureka’ moment when out dining with friends. “We all ordered homemade lemonade. It should have been an easy order for the barman, except it wasn’t! We all expected the drink to match our own taste preference. The barman had to re-create the order one drink at a time, mixed to each individual taste. All the insights, industry knowledge and trends I studied for years suddenly made so much sense – the future of the soft drinks must be bespoke.”

Kolibri, launched this month, are the world’s first adult bottled drinks customised to taste. Alcohol free, the range offers distinctive botanical notes and sweetness adjusted to taste, designed exclusively for the prestige hospitality sector to appeal to health-conscious guests. Kolibri is available in three distinctive and delicious flavours to complement a wide range of dishes, or to be enjoyed on their own: Strawberry & Basil; Cardamom & Chilli; Elderflower & Lime. The range is completely customisable; the drink can be tailored to the individual’s taste with a separate patented cap filled with Kolibri drops, which can be added drop by drop to increase the flavour complexity and sweetness of the drink. Co-founder and creator Kamila Sitwell says that Kolibri is set to shake up the soft drinks category within the hospitality sector, believing the major

suppliers have become complaisant, offering short-sighted and inadequate solutions to the sugar challenge such as artificial sweeteners, diluted recipes and smaller packaging: “It’s a sea of sameness out there. Sugar, like any natural ingredient, is only a problem when it’s over-engineered in recipes. Kolibri Drinks are designed to give guests complete control over their drinks’ taste and the sugar content. And the best part, the ‘twist in the cap’, is that Kolibri has no more than 40 Kcal per bottle even when all the Kolibri Drops are used.

Kolibri have appointed Douglas Blyde, a gastronomy advisor to brands, drinks writer, and described as one of the most respected experts on eating out in the Capital, to advise on food pairings for the Kolibri range. He says: “I like the liberation of being able to accurately adjust the level of sweetness in my Kolibri according to mood or even the richness of an accompanying dish. This ‘dosage’ is comparable, believe it or not, to Champagne, where a base wine is finished with a ‘liqueur d’expédition’ which determines whether the formerly bone dry sparkling wine becomes Brut, Extra Sec, Extra Dry, Demi-Sec or Doux… Taste an array of finely tuned botanical notes, brought forth in a new way with each measure of the carefully designed Kolibri drops. A theatre of flavours blended by you ensures a multi-sensory drinking experience.”

“Modern customers want a healthy, great tasting and indulgent drink - all at the same time. They also want an experience, ritual and theatre in this area too. With the decline in alcohol consumption accelerating, influencer brands must offer and present alcoholfree drinks which will delight their guests which are on a par with their alcoholic creations.”


Design & Refit

With Rockfon

you can have your cake and eat it Following a €12million restoration, iconic Dublin landmark Bewley’s Grafton Street, has reopened to offer seating for 500. The new interior has been described as ‘the same but different.’ Rockfon® Mono® Acoustic ceilings are installed throughout to create a comfortable acoustic environment and meet the aesthetic demands of this historic space. Interior retrofit The venerable establishment opened in 1927. The careful restoration of its interior has seen many original features restored to their former glory, including the stained-glass windows, historic façade and the open fireplaces. There are new additions too, including the expansion of the in-café bakery which enables customers to see Bewley’s pastry chefs and bakers create delicious treats – the city’s favourite, Bewley’s Mary Cake, among them.

The original Bewley’s interior features mahogany panelling, hand-printed wallpaper and mosaic floors that could generate distracting background noise, particularly when the café is busy. We advised Gilligan Architects on the most suitable acoustic ceiling to control reverberation and harmonise with the building’s period features. Architect Brendan Duffy commented, “The introduction of Rockfon acoustic ceilings throughout, direct fixed to the plasterboard ceilings minimised the visual impact on the building fabric,

particularly the ceiling covings, allowing these to be expressed. In addition, the spray applied finish to the Rockfon panels provides a seamless ceiling in keeping with the original plasterboard ceilings and concealing the use of a modern acoustic treatment.”

What is Rockfon Mono Acoustic? This unique product combines the elegance of a seamless ceiling with Class A sound absorption, previously thought only possible with modular suspended ceilings. To create a continuous appearance the ceiling panels are installed and then finished with a technologically advanced acoustic render to create an elegant monolithic surface. The product offers complete flexibility and design freedom. It can fit around curved and angled edges, making it ideal for retrofit projects.

How noise impacts on taste Experimental Psychologist at Oxford University, Charles Spence discovered there is a direct link between the ear and the nose which may explain why noise can affect what we taste – meaning dining out is not just about the food. Ambient noise and music is crucial when we dine. Playing classical music may enhance the perceived taste of wine and food. However, loud background noise can overwhelm our senses, causing us to lose concentration



Design & Refit

and impact negatively on how we experience the food we consume. Today’s restaurant interiors are fitted with exposed hard surfaces and high ceilings. When environments like these are busy, noise can quickly build up and become a distraction for diners and staff. To counter this, installing sound absorbent materials can keep background noise at a comfortable level.

Measuring reverberation Irwin Carr Consulting Senior Consultant Acoustician, Malachy McAlister, advised on improvements to the acoustics at Bewley’s. Having taken reverberation time measurements, he is impressed with how effectively Rockfon Mono Acoustic reduced the level of reverberation. “We were able to determine the additional absorption provided by the new ceiling by undertaking acoustic tests before and after its installation. Our measurements show the acoustic ceiling reduced the

reverberation time from 1.1 seconds to 0.7 seconds which represents a 35% reduction in sound reverberation.”

Client feedback The client is delighted with the ceiling and the atmosphere it helps create. Andrew Griffin, Bewley’s Grafton Street Assistant General Manager noticed a big improvement in the noise level straight away. “Before the new ceiling, the noise levels could get very high, making it difficult to hear what customers were saying. Now the feel of the café has changed; it is much calmer and more relaxed.”

Installation We worked closely with the team at Reilly Ceiling & Drywall on the ceiling installation. “Integrating services with new ceilings can sometimes be a headache, but the Rockfon team were always available to help with any queries which made the process much easier. Rockfon Mono Acoustic

is simple to work with and fits around the different elements with ease. There is no product on the market that can match it for acoustic performance and flexibility of design and installation.” The ceiling offers Class A2 fire protection and dimensional stability at up to 100% relative humidity, and allows for easy incorporation of lighting, air conditioning and ventilation systems. We specialise in manufacturing ceiling systems that provide acoustic control and enhance the character of the architecture and interior. For more information please visit or email



Design & Refit Spotlight on:

July 2018

The Battersea General Store What was the design thinking?

It has been one year since the first and largest retail unit in the prestigious Battersea Circus West Village development opened it’s doors to the public. The Battersea General Store has been a renowned success on a local, national and international scale. The unique store has been highly acclaimed for its design and for the array of international food, wine and spirits on offer. The 6,500 square foot General Store offers local craft produce, local delivery for residents, and the retailer stocks a multitude of items that are not available across London, let alone anywhere in the UK. The shelves, wine units and the deli are all carefully merchandised with with delicacies, sweets and savoury items and variety of wines, spirits and vodkas from France, Japanese whiskies and a selection of teas from around the world. With such a large retail space and with a key focus on making the world local, the design followed suit. To mark the opening of the store, the owner Raj Bathia, shared his vision for the service


saying, “We are your global local store. We are able to supply one of the widest ranges of products to be found in the capital, coupled with friendly local service. You can come in for a barista coffee, do your shopping here or have it delivered. Whether you want a freshly made sandwich from our continental deli, a fine bottle of wine or simply your weekly food shop, we have everything you need.” For such a prestigious retail setting catering for the local and global world,

the design brief for the General Store had to be closely considered and developed to reflect the history, the future vision and to compliment the owner’s ethos. With a feel of modern London under its skin how would each piece come together to create and combine the old and new? From point of view of the senior project manager and design lead, Rohit Raval, of Rapeed Design everything had to have a place, a past and a reason. The glazed tile bricks throughout the store internally

The pay area is calm and luxurious in its feel where the design allows for alcoholic drinks and spirits from around the world to be carefully stored. The concealed cigarettes drawers and weighing scales meets the functional requirements but does not compromise the aesthetics. Using natural materials was a central part of the brief. The synergy for this store both internally and externally was to be luxurious and natural at the same time. The shop front has been hand made in grade ‘A’ European Oak with recessed accent lighting and crackles glazed tiling. The design marries the best of British with a continental touch. At any one time there would have been up to 15 different trades on site to bring The Battersea General Store to life. Speaking a year on, Rohit adds, “The biggest success of the General Store is that it has all pieced together beautifully. All of the thinking and planning has brought together a seamlessly designed flawless masterpiece, which is being brought to life daily by the passion of Raj and his team.” and externally had to be appear in no uncertain terms to be authentic, British, locally made and ethically sourced with a “nod to the past”. He said, “The design required the functionality of a conventional supermarket but gave the end user a feeling of belonging and a touch of luxury.” In the concept there was no calling for endless streams of stark lighting. The aim of the General Store was to have a homelier feel that compliments the vibrant, yet urban community design ethos that was central to the Battersea development plans. The design had to be functional and take on the merits of a convenience store or supermarket. This is where Rapeed Design’s experience of shop fitting came to life.

Quirks in the furniture concept, such as the fruit and vegetable boat aim to bring a little of the past into the design, where historically the fruit ships would have been pulling up on the docks and bringing foods from afar countries.

Extracts of this article has been published online in July 2017 and in March 2018

Every item of furniture, the ceiling, flooring and tiling has been carefully designed and made for this project. The

Pop in to the Battersea General Store 9-10 Circus West Village, Circus Road West, London SW11 8EZ

The vision was to push the boundaries of ‘normal’ local grocery store in terms of design and yet be extremely practical and versatile for the client and customers. With the iconic Battersea Power Station being the main focus of the redevelopment project its history also needed to be reflected in the design and logo for the store.



lighting CRI (colour render index) was specifically selected to give a feeling of natural light with areas of the store having different tones and hues.

July 2018

Design & Refit


Images by Tim Cole Photography

July 2018

Design & Refit

HI MACS® SPECIFIED FOR IMPRESSIVE HOOVER RESTORATION One of London’s most iconic art deco buildings has been transformed by IDM Properties as part of a major restoration and renovation project which has seen part of the building converted into 66 stylish apartments. Many of the building’s original art deco features have been retained and restored, including grand staircases with wrought-iron bannisters, highwaisted dado rails, terrazzo flooring in the lobby and the original green colour scheme has been used in the corridors. Of course, the rich heritage of the façade, one of London’s most famous Art Deco landmarks, has also been preserved. Beyond the exceptional exterior and communal surroundings, the interior of the luxury apartments - which are available either as studios, or with one, two or three bedrooms - cleverly combine contemporary style with modern features, creating a unique and striking blend of the old and new.



Design & Refit

July 2018

A central element of the design in these luxurious living spaces are the kitchens and HI-MACS® has been used to create impressive work surfaces in all 66 apartments. Contributing to the overall balance of high quality contemporary design with subtle art deco flair, the surfaces, which have been beautifully fabricated by Solid Fabrications Limited and supplied by James Latham, the exclusive distributor of HIMACS® in the UK and Ireland, have been created using more than 100 sheets of HI-MACS® Andromeda. Debbie Northall, Specification Manager, Decorative Products, James Latham said, “IDM Properties have created something really special at the Hoover Building. When you stand inside one of these apartments, you are surrounded by luxurious materials and cutting-edge design. The combination of original art deco architecture and modern styling make them extremely desirable and the specification team here at James Latham are delighted that HI-MACS® Andromeda was selected.” As well as its ability to be joined seamlessly so that it appears to be fashioned from a single piece of material, HI-MACS® is ultra-resistant and completely hygienic, and thus perfect for use with foodstuffs. Its pore-free surface prevents any build-up of waste or bacteria, making the kitchen surface easier to clean. Another nod to the building’s heritage in the kitchen is that the appliances, of course, have all been made by Hoover. 0116 257 3415


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eCatering expands back bar cabinet range eCatering, one of the UK’s Leading and Lowest Price Online Catering Equipment Suppliers has expanded its’ back-bar cabinets / drinks fridges options for customers in 2018. The supplier already boasts a wide range of these versatile units but has decided that customers want more choice. They are now offering a range from single, double and triple door options including hinged and sliding doors with some available in Stainless Steel or Silver/Grey. Starting from a ridiculously low price of £249, these are set to be big sellers in 2018 and are already outstripping demand. So, if you want one of these top quality versatile units act fast! eCatering’s Marketing Manager, Mike Morris, stated “We regularly review our products looking at what customers want and how they stock their bar areas. This variety of options will mean we can appeal to wider audience and in turn offer great discounts and savings to more people which is ultimately our aim. Bars can now choose from the right sizes and mix combinations to ensure they fill their back-bar cabinet areas efficiently and cost-effectively.”


As an example of just what great value these cabinets are, we took a look at their own branded Gastroline Black Hinged Double Door Bottle Cooler (order code: RRG013). At only £269, this stunning unit come with lockable hinged doors, a 210ltr volume capacity (around 180 x 330ml bottles), energy efficient cooling and a fully adjustable digital temperature controller. One of their popular models, the Triple Sliding Door Bottle Cooler in Silver/Grey at only £499 is an amazing steal especially considering that the List Price on these is £1099. To find out more and see their incredible product ranges and savings, visit their website at

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How brands can take exciting summer of If you’re anything like me, you’ll have been rubbing your hands together with glee at the prospect of what promises to be one of the most exciting summers of sports we’ve ever seen here in the UK. Not only have we got the world’s most popular sporting event, the World Cup, beginning in just a few short weeks, we’ve also got the likes of Wimbledon, the Tour De France, Test Match cricket and the US Open blocked out in the calendar too. Regardless of whether your business chooses to show live events or not, this summer presents a golden opportunity for pubs, hotels, bars and restaurants alike to engage with their customers on a more personal level, drive increased footfall, experience a higher customer return rate and ultimately see revenues rise. The key to success, as is so often the case nowadays, lies in the opportunities that a new wave of intelligent technology provides. It’s no secret that technology is shaking up the hospitality industry, and rather than bury your head in the sand and stick to the old ways, brands that have adapted and embraced the plethora of technology at their fingertips are truly reaping the benefits. One such example of new tech that’s offering an extra layer to brand’s offerings are intelligent systems, such as Como Sense, the data driven consumer engagement platform for retailers and restaurants. Integrating directly into your existing POS system, this technology creates a seamless solution with essential tools that work together: branded mobile apps, a wide choice of loyalty programs, actionable data and business insights, and marketing automation to deliver the right incentives at the right time - all designed to increase footfall and revenue.

teams that are playing by linking to your products. Russia vs Spain? The perfect opportunity to provide exclusive offers on shots of vodka or tapas. Brazil vs Germany? What about half price caipirinha cocktails or bratwurst sausages? Of course, you could do all of this without the use of intelligent technology, but when you have a POS integrated app, you can take things one step further and really engage and communicate with your customers on a personal level.

Let’s look at how an offering like this could work in action, using a World Cup game as an example. If you’re showing the game, you can offer tailored discounts on food and drinks during the match, run two-for-one offers on items not usually purchased during that time of day, offer exclusive deals to those who pre-book, and even have some fun with the

A POS integrated app offers your customers the luxury of being able, amongst other things, to order from their phone ensuring a goal is never missed. It allows you to rebrand the app for every different game, you could use it to run sweepstakes that offer bespoke prizes, create invite-only sporting trivia nights, bar games or even have an alert system set up for VIP members with exclusive personalised rewards unlocked at specific times.


footfall and sales, using Como’s technology to create a World Cup sweepstake where customers have the potential to earn enhanced credits within the Zebrano app. In order to enter this sweepstake a customer must visit any of their sites three times before the end of the World Cup. Membership Credits are acquired by visiting any Zebrano Bar and using your unique membership number when paying your bill – all credits can be exchanged for goods in-store. Not only does this encourage consumers with the app to visit Zebrano on multiple occasions during this competition, it also drives those who haven’t got the app yet to download it. Of course, these insights are all well and good if you’re a brand that is planning on airing live sport in your venue, but how can this technology help those, restaurants for example, that aren’t planning to show such events? For them, the opportunity this summer is perhaps even greater…

Expanding upon this, you could even go so far as tying your offers to the outcomes or events of games or working around key talking points. For example, if Belgium score in a difficult match, you could offer everyone a free Belgian beer, or if Harry Kane wins the golden boot (we can all dream right?!) you could offer exclusive discounts to everyone called Harry. Through the use of intelligent data collection, you might know that a particular customer’s favourite order is nachos – how about offering them a personalised deal where they get free salsa or guacamole every time Mexico win a game? Having the power of your customer’s data at your fingertips allows you to be more creative and personal with your offers – something that not only serves to drive consumers to your venue, but also keeps them there and encourages return visits. Zebrano Bars are already using this technology to good effect. The team there identified this summer as a key opportunity for them to increase

It goes without saying that not everyone is interested in football, or any of the other sporting occasions for that matter. The fact that you are offering a ‘match-free zone’ serves as a good opportunity for you to entice those who wish to get out of the house but also want to actively avoid sporting events. Using services like Como allows you to speak to your customers to let them know your venue is ‘kit fee’ and you could offer them incentives for visiting during a specific time window. A push notification could be sent to people in the area with an exclusive ‘Escape the Match’ offer to further entice them in – the possibilities are endless. Regardless of whether you’re planning to air live sporting events over the summer months, this peak period provides an opportunity not to be missed by brands - no matter how big or small. Communicating effectively with, and truly understanding, your customers unlocks opportunities that simply weren’t possible a decade ago or even a few years ago. Through the use of intelligent software and actionable data, you’ll find yourself winning, no matter how disappointing your team’s performance is. We’re looking at you England…



full advantage of the sports ahead


Digital Food Safety – a revolution whose time has come

July 2018

David Davies – Product and Marketing Director of Checkit

Food safety, is by definition critical to food service businesses. Managing it efficiently and consistently is a core part of any well run operation. For customers it’s been something that’s not thought about until you or someone you know is personally affected. But that’s all changing. In today’s market, food safety ratings are ever more visible and are likely to be compulsory in the real and online worlds very soon. Any problem or loss in rating has its affect magnified by social media, review sites and local press hungry for news. And in today’s hyper- competitive market this all matters in terms of pounds and pence. Research shows that 61% of consumers won’t visit a business with a rating under three stars, and 75% say they won’t visit an outlet implicated in food poisoning unless it had changed hands. That’s a lot of business potentially slipping away. On the face of it, food safety depends on good practice being consistently applied through basic measures and checks. Sound simple, but in practice


humans forget when they are busy, checks get missed and not everyone is a conscientious as the owner or manager. On top of that, paper records are notoriously tedious to keep and file. The result is that managers are living with increased stress and risk while wasting one to three days a month on paperwork.

own reports. And it can hardly meet the aspirations of the 21st century worker for the right tools. Most businesses have long since stopped using pen and paper for their accounts and moved to digital systems. Now, a new generation of affordable, highly usable and Internet based digital food safety systems are doing the same for food safety.

As if that wasn’t enough, there is more pressure mounting up. The regulatory regime looks likely to change, with more emphasis put on the quality and ease of accessing data from food businesses. Good staff are ever harder to find and retain. And as customers demand more and more, the quality of service and experience are coming increasing into focus.

And what’s interesting is that the benefits extend beyond the core of food safety. The same disciplines of routinely doing the right things well and monitoring key control points have benefits across many aspects of operational management, and staff not spending time on paperwork spend more time focused on customers.

Time for digital Bearing all that in mind – one has to ask why so many businesses still use pen and paper to run these activities. Paper can’t remind staff what to do when, or let you know when things are wrong. It can’t validate who did what when or whether a temperature was really as recorded. It can’t create and organise its

Digital systems for food safety and operations management such as Checkit are set to become the norm. Just like computerised accounting, email and ordering systems have done elsewhere in business, with similarly farreaching results. If you want to find more about Checkit call 01223 941 450 or visit


Using the latest technologies to drive service excellence. The hospitality and catering industries are well developed in the management of performance KPIs, as such our customers are now demanding higher standards than ever before. At Flowrite we believe the only clear way for our industry to improve is to adopt new technologies to deliver core services in a more effective way. We can then use them to give our customers a complete visibility of services we offer in real-time. In addition, we can deliver cost savings if these technologies are utilised correctly to service delivery hand in hand with energy usage. In response to these demands, Flowrite has developed the CoolerRESPONSETM technology. This was originally envisioned for use on cellar cooling, walk-in fridges and freezers however, it also has the ability to monitor other areas such as: statutory food checks to HCCAP standards, • dishwasher cycles, • water inlet temperatures, • and energy consumption of equipment or even a whole premise. The smart hubs communicate with each other to help gain valuable insight into customer’ behaviour patterns. •

They also allow Flowrite to develop what is a traditionally reactive approach to our service provision into a proactive one by addressing common ‘problem’ habits early on, such as equipment doors being left open, and the ongoing issues these create. Realtime performance monitoring enables us to make informed improvements to


our customer support and scheduling processes, and thus enable us to provide feedback to manufacturer’s on ways to improve the quality and design of their products. Due to the increased levels of connectivity CoolerRESPONSETM offers, the proactive services we are able to offer our customers include: • •

remote diagnostics and equipment repairs, addressing of maintenance and behavioural issues before they lead to downtime,

improved first-time fix rates, by ensuring engineers arrive with the right diagnostic information, tools and replacement parts.

Flowrite’s aim with CoolerRESPONSETM is to make our engineers service experts by equipping them with real-time data based on actual conditions, and thus ensuring the resolution they offer is a quick, informed and effective solution.


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Flowrite are specialists in refrigeration and air conditioning who use technology to drive service excellence. We provide reactive repair, maintenance and installations to leisure, hospitality, retail, public and commercial business sectors. Our dedicated in-house team of fully trained engineers, Flowrite offers full national coverage, rapid response times and high first time fix rates to ensure that our customers receive ‘The Flowrite Experience’ on each and every one of our visits.



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ll our furniture is selected for good quality and strong construction, representing excellent value for money. Our service also extends to help and advice on choosing the right products for you, if required. We will ensure that the furniture you order fits your needs and your budget. The product choice is extensive, including ‘A’ Frame and round picnic tables, teak benches, Hardwood tables and chairs, parasols, Rattan furniture, polypropylene lightweight chairs, planters, recycled plastic, table tops, bases and much more. Our range is offered with a 2 year commercial guarantee.

LeisureBench Ltd. is one of the Country’s leading suppliers of quality commercial outdoor furniture offering a huge product range.

We pride ourselves on unrivalled service and support from our dedicated sales team. 55,000 sq. ft. of warehousing space ensures fast delivery to anywhere in the U.K.

VOLUME RELATED PRICING. Buy more and pay less! At LeisureBench we have always prided ourselves on giving you the best quality outdoor furniture and we aim to provide it at the lowest price possible to all our customers. The new VRP engine on our website will give you lower on the spot pricing for multiple purchases. The savings for each product can be viewed whilst shopping on line and the more you buy, the cheaper it gets.

NEW PRODUCTS NOW IN STOCK LeisureBench is constantly on the lookout for new exciting products coming onto the market and keeping a close eye on the latest trends in fashion. New products ranges now in stock include:

CARINO HPL TABLE TOPS These are extremely tough and resistant to UV, cigarette burns, scratching and high or low temperatures. There are several designs in a modern or contemporary style. The sleek 12mm thick table tops can be fitted to any of our bases at no extra cost and are suitable for both indoor and outdoor use.

GUERNSEY PICNIC TABLES The new Guernsey picnic tables are designed to be more user friendly than traditional ‘A’ Frame picnic tables making it easier to sit on, or alight from them. They come in three sizes and are made from 32mm thick FSC pine. More new products are arriving regularly.

To see our full range visit our website at Email or telephone 01949 862920.


July 2018


Kimorra® takes the form of a thin, hardwearing, flexible, decorative sheet which can then be used in place of a laminate or veneer. This veneering solution is pioneering in the fact that the veneer started life as a traditional woven textile. The only difference being that through our process we are able to cure the panel into a durable, versatile surface for multiple uses. Our continued research and development has seen us move the product to new markets and customers in recent years. Having worked hard to stabilise the product, our research and development is now focused on developing new material ranges. With the introduction of the Kimorra® table tops we think we have found the perfect application to show the versatility, design and durability of our product. Our new and established table tops are easy to maintain, looking stunning on both sides of the glass giving the design two creative opportunities, fitting the theme perfectly in any room or setting. Our textile veneer has been laminated between two layers of toughened glass magnifying the depth and colour of the surface. Our table tops are available in multiple sizes and shapes and we now have a wide range of colours and patterns. We have the ability to create bespoke patterns and tailor-make patterns to suit specific customer’s requirements. Kimorra® also has applications as a veneer for furniture making, light fittings, wall panelling and many other design opportunities. The visual appearance of Kimorra® simply cannot be beaten - imagine the detail and shimmer of a textile but in a more durable form. Kimorra® achieves this in a way that no printed laminate can. Don’t believe us? Request samples and see for yourself the unique beauty of Kimorra® just head over to our website at and fill in the request a sample form. Kimorra, 73/73A West Street, Congleton, Cheshire, CW12 1JY Tel: 01260 540574 | Email:



Purchasing your Elite professional roasting machine is just the beginning, with on-going business support when you need it most… For over 20 years Steve Cullum’s Hog Roast Machines has provided a service of unparalleled business support for the customer. This includes personal delivery of your Elite machine, all fully assembled and ready to roast. In addition we offer full training days where you join us at one of our own events. From our extensive experience we find this removes the stress from your own first event and this includes preparing the pig and mounting onto the spit pole. Diamond-scoring techniques are demonstrated to produce excellent crackling results as well as cooking and carving with you. This all ensures you are fully conversant with your own Elite machine and that your guests are fully satisfied and singing your praises well after the event.


Once a month we hold hog roasting seminars on a free-of-charge basis, specifically designed to help anyone new to the industry and also plenty of hints and tips for the more experienced roasters. “We were very pleasantly surprised by the friendliness and openness of all those seasoned hog roasters that we met, who did all they could to answer our questions frankly and helpfully. We were both made to feel very welcome and valued. All in all a good start and a very informative and enjoyable day” Clive Turner – West Sussex “I must say I felt certain that the day would be about selling your equipment to us. How wrong I was – not once did anyone try and sell anything to me and this coupled with your excellent after-sales service and support meant I had definitely chosen the right company and placed my order within a few day of returning home” Lynda Naftel – The Lancashire Hog Roasting Company

We also provide a complete marketing service including branding and logo creation, stationery, leaflet and literature design, web-site creation and hosting, trailer and vehicle livery, display graphics as well as copy-writing and photography.

We understand to be successful you need to be the best. This all comes from experience, cooking with the best equipment available and the ability to offer your guest a more varied and flexible menu selection that generates better bottom-line profits

Create additional income from your outdoor areas! So much more than just a Hog Roast machine... Enjoy significant profits with an Elite Hog Roast

Over 500 servings with the Elite Oven

Serve 250 covers Poultry, a popular tasty alternative!

Griddle at the same time as cooking a Pig

Arrive in style with branded transport

Request a product catalogue Steve Cullum's Spit Roast Machines 01652 681 883


The Summer Outdoor Living Exhibition SOLEX (The Summer Outdoor Living Exhibition) is the Trade Show organised by LOFA for LOFA members and held in July. It is an annual 3-day event attracting national and international retail/contract Purchasing Directors and Managers. This unique event brings together all the leading manufacturers of garden products – furniture, barbecues, gazebos, parasols, outdoor lighting and play equipment – and provides a showcase for all the exciting new developments in design, environmental manufacturing, sustainability and production for both the retail and contract markets. The first SOLEX show took place in July 2008 and was acclaimed a great success by our industry members, suppliers, buyers and opinion formers, taking place at the Telford International Centre until 2012. In 2012, despite the poor summer, a good number of high-quality visitors attended SOLEX. In 2013, the show moved to Hall 5 at the NEC, for the biggest SOLEX so far! SOLEX 2014 was even bigger with more companies exhibiting, with a fantastic new showcase at an even bigger exhibition in 2015. SOLEX continues to grow and was bigger than ever in 2016, with 70 exhibitors stands.

The 2017 event, our 10th anniversary show, was even better, building on the first nine successful shows with more exhibition space, new exciting developments and more exhibitors, but retaining the relaxed, friendly and business-like atmosphere of this key event, and in 2018 we will aim to attract more visitors, greater media/press enquiries and professional specifiers of garden products including landscape architects, designers and contractors. We look forward to meeting you at SOLEX 2018 at the NEC, 10-12 July 2018. For your Diary, SOLEX 2019 will be 9-11 July 2019, and SOLEX 2020 will be 7-9 July 2020 64

This journey absorbs and encapsulates the surrounding area in its entirety. imprinting its unique and distinct personality, thereby producing a purity of taste that is delicate, light and unmistakably Mount Clear.

Our artesian natural water is infused with British characteristics, a journey originating from the world famous Black Mountain ranges, settling deep within the layers of the mineral-rich underground strata.

Mount Clear - Still

July 2018

Designed and crafted for hoteliers and restaurateurs, a minimalistic yet traditional glass bottled water with a unique history set in the black mountains along the cusp of the Hertfordshire and welsh border.


Mount Clear... Captured and filtrated by artesian aquifers.

Mount Clear - Sparkling Delicately carbonated



The trend for industrial and vintage inspired lighting, it seems, shows no sign of dimming anytime soon. Hitting the lighting scene in the late 2000s, industrial’s urban ‘unfinished’ look continues to be popular within the hospitality arena, perfectly complementing trends of exposed bricks and pipes, concrete flooring, and large open windows. And vintage too remains popular. Moonlighting under the guise of ‘shabby chic’ during the early 2010s, vintage inspired lighting is now more fashionably recognised as upcycled; taking an old item and breathing new life into it. The question is, do we expect these lighting trends to stick around for much longer, or is their shelf life coming to an imminent end? In our opinion, neither option is on its way out just yet, but we are seeing subtle changes to both themes. Let’s start with industrial. When it first hit the design and lighting scene a few years ago, it was all about the distressed, rustic look in blackened/galvanised steel, conduit piping and filament bulbs. Today, while still preserving many of the original industrial elements, the trend has evolved with the use of brass, gold and copper, pulling away from the warehouse greys into a more polished, shiny finish. Mesh too has become a key feature of the new look industrial, blending perfectly with the traditional cage and rope fixtures and fittings. The proof that industrial trends are still hugely popular is encapsulated through The Kitty Hawk’s soft industrial décor which used bronze mesh feature cage pendants and reclaimed timber beam fittings to pick up a Restaurant & Bar design award. On to vintage. The upcycled nature of this type of lighting makes it creative, unique, and most importantly beautiful.


Not only does it give old items a new lease of life, it gives a bar, restaurant or hotel a stand-out ‘wow factor’. As a manufacturer, we love working with designers on such lighting showstoppers, from the beautifully classic to the weird, wacky and wonderful. While the designers certainly have their own opinions as to what the lighting should look like, or represent, it is our job to bring this vision to life, while at the same time ensuring its functionality and safety. In recent months, we have had the pleasure to ‘upcycle’ a motorbike shell into a centrepiece flying machine for a Chester bar and created a truly stunning range of vintage floral lighting masterpieces for The Florist, Liverpool – a bespoke lighting project exclusively for the New World Trading Company. We manufactured various pieces of upcycled vintage lighting here at our Lancashire factory, combining a rustic

wooden ladder with multi bulb drops and a wooden feature wheel with a hammered copper trim and vintage glass shade pendant drops. From shabby chic to vintage inspired and more recently known as ‘rustic luxe’, this trend is definitely here to stay and us creative types couldn’t be happier! Can Chantelle Lighting help you with your next project? Visit, email or call 01282 877877.

MenuShop is one of Europe’s leading producers and providers of hospitality products, first of all menu covers and menu cases.

Details are the key to reinforce your brand identity and make a good impression on your customers. First impressions matter, make sure yours counts! Take care of every detail, with us.

Our business is driven by our clients’ needs: this is why we keep studying innovative and creative solutions that could fit their expectations and satisfy them. We value all our clients and we pride ourselves in giving every one of them the same exceptional customer service and individual attention they deserve. We deal with bespoke requests on a daily basis and work tirelessly to develop new items. Our development team is constantly improving and launching new and fascinating products to the market. Our experienced Design Team is always on hand to help you find the right design that matches your Hotel style. Whether it is a fresh new logo you’re looking for or a dramatic full colour design, they will help make your ideas a reality.



We have all kind of materials to create the perfect look for you menu, room folder, desktop blotter or keyfobs: recycled wood, real wood, wood effect covers, scratch resistant aluminium, fabric textures, leather style, ecological leather, acrylic, plastic, hardback covers. You can personalise them through different techniques: wood or metal engraving, wood cut out, heat embossing, foil blocked, metal plate, colour print… each one will give a different impression to the final result.

July 2018

In MenuShop we are known for designing and manufacturing items that are totally customized: if you have something specific in mind, we will help you realise it.

The catalyst role for food and beverage in retail By Nathalie Depetro, Director MAPIC Markets In order to stay relevant and enticing to customers who are increasingly turning to the online marketplace, the physical retail industry is finding new ways of reinventing itself. The strategic role of food and beverage as a catalyst is an important part of this. According to a recent study by JLL, shoppers who dine while visiting a mall will spend an additional 35 minutes


in the centre on top of the time taken to eat, whilst also spending 12% more money – so getting the F&B offering right is of great importance to landlords or shopping centre managers, who are increasingly acknowledging the valueadd that F&B brings. As Jakub Bilik of restaurant operator Amrest put it during the inaugural MAPIC Food & Beverage event, held in

Milan on 23-24 May, he said: “we are finding ourselves being invited to the main table where the cards are being dealt; something that was unthinkable even just a few years ago�. With one fifth of foodservice occurring in retail locations, food players need to determine their place in the retail space, too. Staying on top of global food trends is key for any player wanting to succeed

EAT. DRINK. SLEEP July 2018 in this ever-changing market, and so when the retail F&B industry gathered in Milan in May, trendspotting was a hot topic discussed among visitors and speakers alike. Experience One major trend in both retail and F&B is experience, as evidenced by 80 per cent of millennials rather spending money on an experience than an object. Eating out is no longer purely transactional and offering good food, a nice dining environment and solid customer service simply is no longer enough. Rather, both the food and the restaurant space need to offer something extra: cue the ‘Instagrammable’ plate of food. As Sam Sehti, CEO of Insite Food, explained: “In shopping malls, the F&B


to get all the more difficult to predict, food and beverage players who learn to gather and use data to understand their customers will definitely gain competitive advantage.

Technology is all around us, and F&B is no exception. Social communities are already informing and influencing consumers, and they provide a useful tool for restaurants to communicate with their customer base. Furthermore, in a day and age when consumers seem

In summary, F&B is going through seismic structural change. Keeping on top of global trends and changes will not only be critical to the own industry’s success – it will also help satisfy the retail industry’s appetite for food and beverage.

offer should be a truly curated experience amalgamating entertainment with ambience as one combined offer.”



Burstcatch gives pubs and clubs the solution to stamp out vandalism. UK Hospitality businesses are facing an ever losing battle against vandalism in their venues. So keeping facilities in use and in good form is always difficult. Burstcatch offers the solution – A onetime installation guarantees you will never have to replace a damaged look again. Burstcatch is specially designed to ensure your doors operate perfectly under normal circumstances but when forced to almost breaking point Burstcatch releases the pressure to ensure the door lock and jamb aren’t damaged – it then resets automatically so the next customer will use the facilities as normal. The Burstcatch will secure your investment in your toilet facilities.

Emergency situations Burstcatch is also perfect for an emergency situation inside a cubicle meaning you can force the door open without the worry of damage to the lock or door to inspect the possible casualty quickly and easily. It’s easy to fit and works with the original lock, just by replacing the catch allowing you to benefit from cost and time saving from no more call outs to cubicle door and lock repairs.

Find about more on our web site where there are video demos plus fitting videos. Log onto or call 0151 608 8666

07544032122 • “It simply made sense for us to work with John and use the Fogarty Oven as we appreciate the work that has gone into building such a fantastic oven. Our Chefs and students will begin exploring the many possibilities that this cooking technique provides us and our customers with”. Gary Hunter Westminster Kingsway College and Vice President

“I chose to put The Fogarty Oven in my kitchen for reasons being, efficiency, it adds a new dimension of flavour to the menu is well built and was also designed with the chef in mind” “Aside from the direct grilling you would normally associate with the Fogarty Oven you can also use the optional custom ceramic shelf as a deflector plate for in-direct cooking and smoking” Brad Carter Michelin star Chef

The Fogarty Charcoal Oven (aka the Beast)is the new revolution of solid-fuelled cooking that’s set to change the way you cook on charcoal forever, 100% British so built to last, great ease of use with a simple air vent control system, original and sleek design that has a large cooking capacity and holds 6kg of coal in one light, for consistency and temperature controllable charcoal cooking you need this in your kitchen, contact us today for more info and to book your free demo, when you see the Fogarty Charcoal Oven first hand you will want him in your kitchen. The Fogarty Oven is easy to use, cuts service time and produces outstanding results, has versatility and flexibility in abundance so when being compared to all other Charcoal ovens or grills wether it’s on craftsmanship, quality design and proven performance or even unique looks the Fogarty Charcoal Oven wins hands down and at a better price. I make these myself by hand with all materials sourced in the U.K. each individually made from high grade cast metal and stainless steel so very durable whilst still looking sleek in design my price is very competitive and I also offer a stainless steel mobile trolley stand on lockable castors as an optional extra.


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Eat.Drink.Sleep - July 2018  
Eat.Drink.Sleep - July 2018