eat.drink.sleep July 2017
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Delivering guest experience:
are third-party operators impacting your brand?
Guest experience management experts HGEM are pioneering a new service which allows hospitality operators to measure the impact of third-party delivery services on their guest experience. An HGEM study found that over half (60 per cent) of guests surveyed order takeaway at least twice a month, with third-party delivery companies such as Deliveroo, UberEATS and Amazon offering convenience for the customer, as well as the opportunity for restaurants to increase their competitive advantage. The emergence of these fast-growing operators has created a unique stakeholder relationship between restaurants, delivery companies and guests. However, despite the potential for this relationship to be mutually beneficial, it’s not always clear where the blame lies if things go wrong. HGEM’s survey revealed that 41 per cent of guests surveyed hold the restaurant, rather than the delivery company, accountable if food arrives cold or is poorly presented. However, if food is delivered late, almost half (47 per cent) of guests feel that the responsibility lies with both parties. Additionally, the survey indicated a disparity in guests’ experiences when using different third-party delivery companies, with 43 per cent stating that the temperature and presentation of food varies depending on the company used. As the popularity of this service grows, there will be challenges involved in ensuring that all parties benefit equally. Alongside the mystery visits already offered to their clients, HGEM are introducing third-party delivery experience reports, offering operators data on important factors including delivery time and how well food travels and retains heat. Operators will also receive bespoke analysis of trends revealed by these reports, highlighting opportunities to improve at every stage of the operation and ensuring guests receive a quality product every time. Sally Whelan, Founding Director of HGEM, says: ‘A traditionally offline market is going online; with a wealth of data on everything from customer purchase habits to restaurant ratings at operators’ fingertips. Making sure this enhances your brand rather than putting it at risk is essential. A mystery guest can experience the process and collect qualitative evidence that will help add richness to statistical data, inform actions needed to improve perceptions and provide detailed insight. With drone delivery and further technological advances on the horizon now is the time to ensure that thirdparty delivery companies and brand owners are working together to strengthen rather than compromise the guest experience.’ For more information, visit: www.hgem.com
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Carlsberg set to achieve zero carbon emissions at breweries
Along with zero emissions, zero water waste also forms a big part of Carlsberg’s new strategy. Working with experts from WWF (World Wide Fund for Nature), the brand has identified breweries situated in areas with a high risk of water scarcity and developed targets to support the ambition. New targets include halving brewery water usage by 203o and improving water management in high-risk areas around selected breweries.
Following champion of the environment Emmanuel Macron’s advice to ‘make our planet great again’, beer giant Carlsberg has Other targets include offering 100% committed to eliminating carbon emissions distribution of alcohol-free beer by 2022 to and halving water usage at its breweries by expand consumer choice. 2030. ‘Global challenges such as climate change Part of its new sustainability programme, and water scarcity require strong collective ‘Together Towards Zero’, the step includes action, and with Together Towards Zero we’re the exclusive use of renewable electricity at setting new industry standards for scienceits breweries by 2022. based and partnership-driven sustainability as part of our Sail’22 strategy,’ said Cees ‘t Developed in partnership with global Hart, CEO of the Carlsberg Group. experts using a science-based approach, the Together Towards Zero programme is aligned ‘I’m certain that in achieving our targets with UN Sustainable Development Goals, we’ll create efficiency improvements, risk setting out to deliver emissions reductions reduction and a more resilient business that beyond those set out in the Paris Agreement exists in harmony with local communities on climate change. and the environment.’
Heineken’s acquisition of Punch could reduce competition, CMA finds Heineken’s proposed £403m acquisition of It found that any potential reduction would Punch Taverns could reduce competition in be limited, taking into account the drinks 33 local areas across Great Britain. that Punch currently stocks and the range of drinks available in Heineken-owned pubs. That’s according to the Competition and Markets Authority (CMA), which has looked It also found that Heineken would not have a in detail at areas where pubs operated by the strong incentive to reduce the range of beer two companies currently compete. and cider, in part because doing so would risk losing business in pubs where this is The CMA said there were 33 local areas important to customers. where the pubs would not face sufficient competition after the merger, which could Andrea Coscelli, CMA acting chief executive lead to price increases or a deterioration in and decision maker in the case, said: “We the quality of the service on offer. have listened very carefully to a range of concerns about this merger. The CMA also looked at concerns that the merger would close off an important route The companies will own less than 10% of to market for brewers that compete with all British pubs after any deal, but we are Heineken. However, the CMA found that the concerned about the loss of competition for pubs being acquired are only a very small pub goers in a number of local areas. Without part (4%) of the market in Great Britain and sufficient competition from rivals, pubs in are therefore not a major route to market for these areas might be able to raise prices or brewers. worsen the service they offer customers. Meanwhile, the CMA also examined whether the acquisition by Heineken could lead to a reduction in the choice of beer and cider on offer in the Punch pubs.
“Heineken will now have the chance to offer proposals to address these concerns – otherwise we will carry out an in-depth investigation.”
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EAT. DRINK. SLEEP July 2017
TrustYou and Welcome Systems partner to help hotels collect guest reviews TrustYou’s Lite Survey Solution now available within Welcome Systems’ hotel booking system free of charge Pursuing the joint goal of facilitating hotelier’s everyday business and enhancing bookings, TrustYou, the world’s largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, have announced their new strategic partnership. Welcome Systems’ users now have free access to TrustYou Stars Lite, an advanced software solution designed to collect, analyse and market guest reviews. The feedback is collected through surveys that are automatically sent to the guest after their stay. Proactively distributing guest surveys helps hotels increase the volume of positive reviews*, which leads to a better rating and online reputation, as well as higher visibility and better rankings across the web. Evaluating guest reviews also helps Welcome Systems’ users identify areas for improvement and manage the quality
of their hotels more efficiently in order to enhance overall guest experience and satisfaction. “When it comes to online bookings hotels need to be on top of their game to ensure a positive reputation,” adds John Jones, Managing Director at Welcome Systems. “We are excited to collaborate with TrustYou to provide post-stay surveys and offer this additional service to our users for free. Our brand stands for constant innovation and we aim to partner with the best players in the industry. This led us to work with TrustYou and its sophisticated survey solution.” Welcome Systems benefits from over 30 years of experience in the hospitality sector with the goal of delivering a great customer experience and the ability to drive
profitability in any sized business. TrustYou’s expertise lies in providing the best possible platform for feedback management, enabling hotels to manage, market and act upon all reviews, guest surveys and social posts and comments worldwide. Michael Menzel, CRO and VP Strategic Partnerships at TrustYou explains: “TrustYou Stars Lite is designed to give hotels important insights into their guest’s opinions in an easy and userfriendly way. Our survey solution fits very well to Welcome Systems’ existing services and goal of improving hotel operations. “We are convinced that we can help a myriad of hotels solicit and analyse feedback and thereby positively influence their review scores and ranking, as 85 percent** of all guest feedback is positive. This partnership is an important step for TrustYou to solidify our presence in the British hospitality industry.”
EAT. DRINK. SLEEP July 2017
NEW TO THE UK MARKET: HERALD PLASTIC INTRODUCES THE EDIBLE STRAW Herald Plastic has finalised terms to position itself as the UK’s sole supplier of edible straws. The quality disposables manufacturer and supplier is now launching the exclusive straws to the UK market with the expectation that they will create a stir across the entertainment and leisure sectors, with target markets including bars, festivals, events, hotels, restaurants, clubs and pubs. Described as ‘an experience’, the straws have already established a loyal customer base of cocktail drinkers in the bars and clubs of Europe however Herald forecasts a wider demand in the UK market. Managing director of Herald Plastic, Yogesh Patel explains: “We’re very excited about these straws as they are a pioneering and unique product that can sell on many levels. Besides being functional, they are a sweet treat that parents can buy for their children to add to a holiday or day out experience.
product, they present an environmentally friendly, responsible and sustainable – not to mention fun – alternative to the plastic straw.” The straws are currently available in lemon, lime and strawberry and can be purchased by the box. Yogesh adds: “Our edible straws are a pioneering new product that will essentially present our customers with an abundance of marketing opportunities across all platforms, including social media, and should attract a wide audience. They’re colourful and enticing and provide a whole new dimension – our customers’ customers can drink it, bite it. Enjoy !” Herald recently announced that it has increased its warehouse facilities and invested in new machinery. The company aims to further develop its manufacturing capability and provide a valid, quality alternative to the current offering when it comes to catering disposables. With over thirty years since its inception, Herald is renowned for its vast catalogue of goods that provides an unrivalled breadth of choice.
They can be enjoyed at any age, providing a focal point and enhancing a child or adult’s drink. For the seller, they provide added value and a point of difference from the competition. They’re a real crowd-puller as they are an industry first.
The company has been careful not to sacrifice quality for price and adheres to a standard, refusing to stock products that fall below a certain grade in order to protect its reputation and its customers’ expectation. A member of the Foodservice Packaging Association, Herald is a family-led concern.
“There’s also the whole environmental sell, which has been fully embraced on the continent. As the straws are an edible
For further information on Herald Plastic and its products, log on to www.heraldplastic.com or call 0208 507
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EAT. DRINK. SLEEP July 2017
Comesto - The new digital platform to transform the hospitality industry Hospitality tech is big news, with current industry solutions centred around pulling in more customers, looking after them and getting return visits - the obvious and more glamorous approach. But the market is also actively asking for business solutions to drive the back end - ordering, invoicing, delivery scheduling. How to source the best goods and services at the best prices and not just F&B, but everything needed to run the business, from catering equipment, uniforms, staff, finance, even a new business. And sometimes, just advice and support from expert sources. Comesto CEO Valentine Smith explains how Comesto brings industry Buyers and Suppliers all of this and more. A digital purchasing, selling and information platform, Comesto works on the premise of supplying business services to both buyers and suppliers equally and matching them up - to speed up business, save money and improve quality. But a promise that big - effective, radical and genuinely business changing - needed a different approach to supply to need. Comesto achieved this by inviting in some real industry heavyweights to drive the individual services offered to Comesto clients. So for buyers, suppliers, people who work in the industry and students looking for their first job, or some part time income, this is how it works. Comesto Marketplace Think of Comesto as the managing platform, free to all venue-side clients, industry workers and jobseekers. For buyers itâ€™s a search and price comparison tool - from top branded goods, to niche new, exciting artisan suppliers and great alternatives around equipment and services. For suppliers itâ€™s all about maximising your brand offer in front of buyers who are ready to purchase. A constant 24 hours a day marketing machine that brings in business and makes it easier to do business.
And embedded in your Marketplace portal we also have:
Comesto - BlueCart. BlueCart is the top hospitality ordering and stockroom software tool in the United States, new to the UK and entry level access is free for both buyers and suppliers with Comesto membership. BlueCart handles ordering, delivery schedules, invoicing and much more, for buyers and suppliers. Comesto membership gives not only discounted pricing for paid versions of the software, but full UK support and training.
Takestock If you are looking to order or search on Comesto, Takestock the excess stock service is there to give
you access to end of line bargains to save you real money. And for suppliers you also have access to Takestock to sell your end of line stock or purchase ingredients at bargain prices. Recruitment Is supplied by inploi the jobs network. An app based digital service, smart, fast and priced to get buy-in from pubs and cafes, but designed to handle all levels of vacancy for all sizes of business. Business Services Brings in top industry partners to offer hospitality businesses a full range of support services, from speciality finance, to businesses for sale, to a network of partners supplying goods and services to take every aspect of your business on to the next level. Comesto is just what you have been asking for- to sign up, or discuss any aspect of the service, click here for more info.
It eliminates lock hardware on the door by encasing all electronic components inside the door itself, making security virtually invisible. Its modernistic, minimal design blends effortlessly with any style of hotel décor, and its RFID, Near Field Communication (NFC) and Bluetooth Low Energy (BLE) compatible technologies enable it to seamlessly integrate with many mobile applications including SALTO Systems’ JustIN Mobile. “The small, customizable light ring reader of AElement Fusion provides a discreet electronic lock for hotels looking to deploy electronic access control with a stylish, yet technologically-advanced solution,” says Rob Zijl, SALTO Systems Vice PresidentHospitality Access Solutions. “We’ve had great success with the first generation AElement product, however, time and technology wait for no one.”
“To keep up with our latest innovations – such as our JustIN Mobile app – an update of our hardware was necessary, which is why we launched AElement Fusion.”
SALTO Systems has launched the new AElement Fusion hotel lock, the latest addition to its class leading hospitality access control portfolio. AElement Fusion is an electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented.
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SALTO launches sleek new AElement Fusion With millions of hotel guests having used the original AElement product, new AElement Fusion aims to build on this and allows users to lock and unlock doors using their smartphone as their room key with the help of JustIN Mobile. This uses the latest technology to communicate securely via the Cloud and enables hotel guests to receive their room key online, anytime and anywhere. “BLE and NFC technology provides the perfect complement to traditional contactless access cards giving hotel guests the choice of two technologies to open doors if they wish” says Zijl. And by integrating AElement Fusion’s design with the benefits of SALTO’s Bluetooth Low Energy platform, it is able to deliver a richer, smarter hospitality experience for guests and further business opportunities for hotels including enhancing the guest experience, freeing up front desk staff, improving security and hotel management, and saving on operational costs.”
For more information, visit www.saltosystems.com
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EAT. DRINK. SLEEP July 2017 The hospitality sector may be the fourth largest industry in the UK and employ nearly five million people, but for hospitality employers the struggle to attract, recruit and retain the talent they need is ongoing and often painful. With the industry in growth, competition for candidates is sharper than ever, and the disruption of Brexit threatens to add further challenges. Long-term projections from the BHA suggest that at least 700,000 additional people will be required to fill roles by the end of the decade. The impact of skills gaps is felt keenly on the bottom line, with productivity and customer satisfaction taking a hit when gaps in the workforce remain. So, itâ€™s good to see that so many hospitality employers are working hard to implement new and innovative methods that not only attract and recruit talent, but to retain it too. To celebrate these exciting initiatives, Caterer.com is delighted to announce that entries are now open for the 2017 Caterer.com People Awards. These well-established awards showcase and reward the best initiatives in hospitality recruitment, development and retention and celebrate the work of hospitality employers in their mission to attract the best talent, deliver outstanding experience to customers, and offer rewarding and meaningful careers to their employees. 2016 winners include Dishoom (Learning & Development), Jumeirah Hotel Group
(Rewards & Benefits), National Theatre (On-Boarding Initiative), Byron Hamburgers (Employer Brand Campaign) and Durham University Catering Department (Leadership in Recruitment, Development and Retention). There are 13 Caterer.com People Awards, itâ€™s free and straightforward to enter, and entries are welcomed from hotels, restaurants, bars and pubs and food service providers of all sizes and from all areas of the UK. Judging takes place in July and each category has a bespoke judging panel of Heads of HR, In-House Recruiters, sector specialists and industry leaders. The 2017 Caterer.com People Awards will take place at the Park Plaza Hotel, Westminster Bridge on October 5th 2017. Full details on how to enter can be found at caterer.com/people-awards For all enquiries regarding our Caterer.com People Awards 2017, please contact firstname.lastname@example.org.
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EAT. DRINK. SLEEP July 2017
New Wedding and Events Coordinator oversees surge in interest Sam Sharpe has been appointed the new Wedding and Events Coordinator at Classic Lodgesowned Charingworth Manor, and during that short time has helped drive a surge in interest in the hotel’s new Orangery. Built last summer, the new 140-seat event space has been attracting growing interest with 32 weddings being held there this year and a further nine booked for 2017 already. Sam previously worked for six years as the Sales and Events Coordinator at the Holiday Inn in Stratford-upon-Avon, experience that has been invaluable in her new role: “While this is a very different challenge than working for an international hotel group, I am thoroughly enjoying it so far,” she says.
Since she joined in April, Sam has created a separate events office: “Having such an incredible space to promote like the Orangery is enabling us to have conversations with businesses wanting to hold far larger and more prestigious events,” she says. “Our aim is to establish Charingworth Manor as an wedding and events destination all year round, including holding team building days.” General Manager of Charingworth Manor, Michael Eastick, says Sam’s appointment is already reaping rewards for the hotel: “Sam has reorganised our approach to how handling entire events process – from enquiry to booking to after event feedback. I am excited to see what progress we will make in the future with her on board.” www.classiclodges.co.uk
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Bette Chosen to Provide Baths at the Iconic Principal Edinburgh, George Street
which makes it ideal for relaxed bathing, while the steep sides at the foot end mean the BetteSelect is also ideally suited to being used as a shower/bath, with lots of standing room. It is available in four sizes, and offers flexibility on the positon of the overflow outlet. Comments David Lee Hood, Associate Architect at Goddard Littlefair: “With a stellar reputation in the industry, Goddard Littlefair was not only happy to specify The luxury hotel, which occupies a Bette but very pleased by the quality of the heritage building on the famous George products, as always.” Street, in the heart of Edinburgh, and is formed from five, listed Georgian Comments Bette UK Country Manager, townhouses, has undergone a complete Samantha Wake: “We are delighted that refurbishment. The design work was Bette was chosen to supply baths for a undertaken by award-winning interior building in which the quality of the finishes architects and designers, Goddard is so important. Our award-winning glazed Littlefair, who chose BetteSelect baths steel baths, shower floors and washbasins have a 30 year warranty and are all for the guest bathrooms. finished in our BetteGlaze enamel, which Made of glazed steel, and with a thirty is extremely smooth, durable and easy to year warranty, the BetteSelect bath clean. This makes our products an excellent offers timeless, contemporary styling. choice for hotels, where durability and ease It has a generous lying area, ergonomic of cleaning are so important, as well as back profile and gently shaped neck area, for those looking for quality products for
Glazed steel bathroom specialist, Bette, was chosen to supply its high quality baths as part of the multi-million pound refurbishment of the iconic Principal Edinburgh Hotel.
individual homes. Our glazed steel baths, shower floors and washbasins also have wonderful light reflecting qualities and are available in a huge range of colours. “We pride ourselves on our extensive range of styles and sizes, including bespoke sizing, and have many features which can be of enormous benefit to hotels, such as our BetteUpstand, which means no silicone is required where the product meets the wall tiles. Other important options for hotels include our barely visible anti-slip surface, sound-proofing and easy installation systems. “Sustainability is central to our approach and this is confirmed by an Environmental Product Declaration (EPD) which complies with ISO 14025 and EN15804.” For more information on Bette glazed steel bathroom products see www.bette.co.uk or telephone 0844 800 0547.
EAT. DRINK. SLEEP July 2017
HAPPYDOWN™ - THE UK’S FIRST CRAFTED SPARKLING COCKTAILS IN CANS TO LAUNCH IN MORRISONS SUPERMARKETS IN JUNE and consumers from across the globe for the past two years before they were completely satisfied with their product and are now extremely excited to bring it to market.
This June will see a refreshingly new canned alcoholic beverage hit the market in the form of HappyDown™. The brand will initially be launched exclusively at 70 Morrisons supermarkets across the UK. HappyDown™ is a range of sparkling cocktails offering a refreshing and natural taste and come packaged in a vibrant, on-the-go format. The drinks come in three, very unique flavour combinations. All of these are sophisticated, adult oriented flavours that are blended together and then infused with herbs or spices. The flavours areLychee & Guava infused with Chilli, Lemon & Cucumber infused with Mint and Raspberry & Pomegranate infused with Basil. The drinks contain only natural flavourings, have zero preservatives, are gluten free and contain only 44 Calories/100 ml. The ABV of each drink is 4% and the alcohol component is fortified wine. HappyDown™ has been created by Paritosh Bhandari and Vishal Mair, the founders of Tipple Brands Limited who have been developing and perfecting their product since 2015. In that time they have worked with one of the best flavour houses in the UK to develop the unique blends. They have done rigorous tasting and tweaking of the drinks with the help of heads of industry, mixologists
Paritosh comments on why they created the drinks, “back in 2012 there was a paradigm shift happening towards ‘better, craft products’ within both, the drinks and the food space. Craft beers were sweeping the world of beers and the craft movement was beginning to take wings in the spirits space. But when you looked at the premix/ ready-to-drink category, the consumers were still grappling with synthetic tasting, weirdly colored sugary drinks. As a result they started moving to other categories like flavoured ciders or craft beers. Our fundamental aim was to liberate the drinkers from the ordinary and the artificial and offer them something far more natural tasting, refreshing and exciting - all done in a very craft manner.” The brand is planned to be retailed at £2.20 per 330Ml unit and will be available in select Morrisons stores nationwide. For a limited time period, there will be an introductory offer price on the brand in these stores. With its unique proposition of crafted sparkling cocktails, HappyDown™ is an amazingly versatile, natural tasting and refreshing drink that provides a great upgrade to traditional Premixes/RTDs while at the same time gives consumers freedom to enjoy contemporary cocktails in an on-the-go format. A well chilled HappyDown™ is sure to add some
fantastic refreshment to get-togethers, picnics, barbeques and house parties. www.happydown.co.uk www.facebook.com/HappyDown www.instagram.com/happydownofficial
EAT. DRINK. SLEEP July 2017
Café Pacifico It was a lively and entertaining dining experience at Café Pacifico, the restaurant was at full capacity for Cinco de Mayo. To celebrate, the restaurant hosted a five piece Mariachi band. They created a real ‘buzz’ and took over the restaurant with an energetic and undeniably pleasurable mix of traditional Mexican music. The band set the mood and created a lively ambience, one appropriate for Cinco de Mayo. We were made to feel welcome on arrival, our waiter was friendly and attentive. He made himself available and had an incomparable knowledge of authentic Mexican cuisine. To our delight there were corn chips and various dipping salsas. The salsas were chunky, spicy and tangy. The homemade guacamole was fresh and full of crunch. The food was also aesthetically pleasing, it was colourful and constructed tastefully. There was an immense collection of alcoholic and non-alcoholic beverages available. We opted for the Fresh Passion and Spiced Mojito. This cocktail is made with fresh passion fruit and laced with spiced rum. The drink is bursting with flavour and has the right balance of sweetness and strength. It was so good, it became our alcoholic sustenance for the evening!
For the main, we ordered the fajitas. This ingenious creation featured strips of sirloin, chicken breast, smoked chilli and sugar flamed gammon with red pepper rajas and cactus. The sirloin was cooked to perfection- it was tender and juicy. The meat had been slow cooked and fell apart in your mouth. The dish was well marinated and the spices used did not did not overpower the flavour of the meats. The marinated meat is amassed on grilled onions and peppers, served with cheese, jalapenos, sour cream, guacamole and masses of tortillas. We opted for a traditional dessert and ordered the churros. The churros were delightfully crunchy, with a soft centre, combined with a sweet chocolate sauce and ice cream which created a gorgeous contrast of flavours-divine. All in all, Café Pacifico is a dining delight full of good vibes and atmosphere- it boasts good food and guarantees a good time. We highly recommend a visit to this restaurant.
To start the waiter recommended a pot of the home made guacamole to complement the crispy empanadas, the beautiful presentation of the first dish was to be admired and the taste was a sensation in our mouths. The starter was light but enough for the first course, with the flavours intermingling well we were then ready to proceed to the next course.
EAT. DRINK. SLEEP July 2017
How a leading spa hotel the help of technology The Shandon Hotel and Spa in Donegal opened its doors as a resort only in Easter 2016 – but it has rapidly established itself as one of the premier hotel spas in Ireland.
ith 50 luxurious bedrooms – each designed to have a scenic view - 120 expert staff members, two bars, a top-class thermal spa and a leisure centre, the hotel’s prime concern is making sure the guest experience is superlative. And General Manager Carolynne Henderson says these great results would be impossible to achieve without an excellent property management system (PMS). A PMS system provides the tools to manage and streamline all of the hotel’s key operations. That includes enhancing front desk operations, helping staff create that all-important personal guest experience, and it enables bookings made via the web both from a hotel’s own website and through online travel agents – a crucial element in today’s competitive market.
The PMS handles food and beverage management, revenue accounting, sales ledger, sales and marketing. It also helps manage spa facilities, and helps guests book sessions easily. A PMS even helps make housekeeping more efficient – housekeeping staff can notify front desk whenever a room is ready for occupation via an app on a tablet or mobile, and inform maintenance easily of jobs to be done. But all the PMS systems on offer are not equal. In a competitive market, hotels need to choose a reliable system where functionality is tried and tested and full technical support is provided. When the Shandon Hotel and Spa’s proprietors were investing extensively in the refurbishment of the resort, they settled on roomMaster PMS from NFS Technology Group to support their operations. roomMaster is one of the leading PMS systems available, and it’s
successfully used by around 6,000 hotels all over the world. Carolynne said the decision has really paid off for the luxurious spa hotel. “roomMaster works really well for us,” she said. “We were using it even before we opened – we had quite a bit of business on the books as early as that. “The revenue management side of roomMaster is particularly useful. It’s very easy to use, and it integrates well with SiteMinder, our channel manager – I’ve had experience with other PMS systems that had a lot of snags.” As well as taking advantage of online booking channels, the hotel has a strong direct booking strategy via its website. “Some hotels pay commission on online bookings – but thanks to roomMaster, we’re pretty much commission-free,” said Carolynne. “Our clientele is largely from the leisure market, rather than corporate, and about
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kept guests happy with – even before Day 1
five percent of our business is weddings, with 10 percent groups,” said Carolynne. “That means it’s important for us that the rate is always right, competitive and dynamic to capture that business.”
in the first year,” said Carolynne. “The card can be used anywhere in the resort, which is useful for guests – it’s great for people giving friends and family a treat.”
Via roomMaster and SiteMinder’s powerful facilities, the hotel’s rates and availability are automatically pushed out and co-ordinated at all times.
Such a busy hotel and spa cannot afford any downtime on its PMS, and Carolynne also has nothing but praise for the support she receives from NFS, who have an awardwinning 24/7 helpdesk.
“Bookings are also automatically uploaded, which saves a lot of staff time,” said Carolynne. “Our staff find roomMaster easy to use, and the training is also easy.”
“The support is very good,” she said. “Our NFS contact Yusef Patel is always available to help us – he’s even responded when he was on holiday.
Shandon Hotel and Spa prides itself on its reputation as a destination for a real treat, and uses roomMaster’s Point of Sale option with giftcard capability. “It’s great for us – we actually brought in £320,000 on gift cards
“The level of knowledge at NFS about their system is excellent – I’ve worked with a PMS system before where people actually didn’t know much about it.”
NFS Chief Executive Luis De Souza said Shandon Hotel and Spa was a perfect example of how an up-todate PMS can benefit a hotel. “Around the world, the hotels that succeed are the ones that use the remarkable technology tools now available to them,” he said. “roomMaster provides an excellent set of tools whether you are an individual hotel or a chain, because it is a webbased solution that you can access from your mobile device anywhere you have an internet connection. “For groups of hotels, that can help to reduce duplication of roles by giving central head office capabilities from any location. “We’re delighted that the prestigious Shandon Hotel and Spa chose roomMaster, and that our PMS is helping the hotel establish such an impressive reputation so quickly. “It shows that in today’s challenging hospitality environment, roomMaster can give hotels the edge by helping them provide the exquisite experience that brings guests back again and again.”
EAT. DRINK. SLEEP July 2017
K West Just tucked away from the heart of shepherds bush & a few minutes’ walk from Westfield’s Shopping Centre is the very cool K West Hotel. This stylish hotel & spa is the converted BBC recording studios where many music legends have visited & recorded, such as Bob Marley & the Wailers, as well as the late David Bowie just to name a few.
a Bose speaker for music lovers with Bluetooth functionality, playing songs direct from your smartphone, Over 60 channels are available on the TV’s plus a huge array of movies, to pass the night or afternoon away. Now where do I start with the K West spa, this place left me speechless. This isn’t your run of the mill hotel spa, this spa is extraordinary. The hydrotherapy pool is like a giant hot tub, it is simply brilliant to sprawl out in, with powerful jets given a personal massage. There is even a foot spa to soak your feet after a lovely trek around the world famous shepherds bush market (less than a 10 minute walk from the hotel) The 2 things that sold it for me were The Snow Room, indecently this is London’s only snow room.
You can almost feel the coolness of the place standing in the foyer with its resident DJ playing club bangers and the This is literally what it says, a room full cocktail bar overflowing with lush drinks. of snow. It’s absolutely fantastic. The We received a very warm welcome from the reception staff, whom were very quick to check us in & have a porter show us to our room. The beautiful room was very spacious & clean, the bed big enough for the whole family with room to spare. The K west offers rooms from a classic single for the lone guest to a suite where many rock bands & singers enjoy for the infamous after parties following their performances at concerts in venues close by. Absolutely everyone can be accommodated and all budgets suited. The rooms are designed to a very high standard, with light tones underlying the strong, bold colours and beautiful material chosen for the furnishings. Technology leads the way with choice of large screens in the bigger rooms plus
room is filled with the finest natural snow powder. The snow is made of air and water and contains no chemical additives. Set to a temperature of -15ºC, guests can relax in a soft snow-drift or scoop snow onto the body to cool-off, this improves circulation which does wonders for cellulite. I strongly advice wearing the provided flip-flops in there. The other wonder of the spa was the Sun Meadow Room, this is a bigger than average spa treatment room covered in hanging cream drapes & wallpaper with mellowing images of trees. My initial thought when walking into the room was of my childhood having sleepovers as there was lovely inviting double futon bedding on the floor. On-top was the softest pillows, it was like laying on a cloud. Getting comfortable & relaxed we placed the supplied eye protectors (the same as when having a sunbed) over our eyes as requested.
EAT. DRINK. SLEEP July 2017 The sun meadow treatment starts after pressing a button on the wall, the main lights go off and a board of square lights in the ceiling appeared to surround the place with a glorious mix of white & blue lighting, then suddenly what felt like natural light beamed over us producing a very calming feeling. I instantly felt relaxed and what felt like within seconds I feel asleep. The whole purpose of Sun Meadow room is to cure S.A.D. (Seasonal Affective Disorder) Living in the UK we have minimal sun so the sun meadow room is a perfect quick get away without any of the dangers of a sun bed. This is fab choice for eczema sufferer’s psoriasis and arthritis too. K west’s restaurant The Studio Kitchen is simply fabulous, serving food during the day, and an extremely comfortable place to unwind & relax come the evening, with many drinks on offer, but to my enjoyment, a vast selection of cocktails with a variety of food plates to compliment. The menu has a wide variety of food to choose from, you will have no concerns in finding something to fit your mood. With the very slick hanging light bulbs and the gorgeous scenery, the meal was the perfect way to top a brilliant stay. Staff to help, there knowledge is excellent & they’re very friendly and helpful. K west is a true gem hidden away from the hustle & bustle of the busy shepherds bush centre, a perfect weekend getaway but still close enough for all city needs. The K West is my Urban Retreat!!
EAT. DRINK. SLEEP July 2017
Contract Beds & Bedding The Shire Bed Company provides Sleep Solutions for Every Body. The company is a leading player in the contract sector, it supplies an extensive collection of high quality beds, mattresses and divan bases to the hospitality, education and care contract sectors. Established in 1997, The Shire Bed Company, produces high quality beds, mattresses and divan bases for major retailers, etailers and the contract sector. Constructed to offer both durability and style, the company’s Contract Shire collection includes The Hotel Supreme 2000 pocket, the Hotel Deluxe 1000 pocket, the Rainbow in six striking colours, the Worcester, Salisbury Blue Stripe/Red Stripe, the Rochester and the Canterbury. Mattresses range from single to super king with special sizes and dimensions available on request. To complement the collection is a range of bases, headboards in a selection of colours and styles, storage options and accessories including pillows and toppers.
Fara Butt, marketing director at The Shire Bed Company said: “We have been supplying the contract sector since 2009. Our materials are carefully selected and our products constructed so that they are hardwearing but are still comfortable and look good.” The Shire Bed Company’s contract beds comply with Ignition source five medium hazard (Ignition source seven available on request). All products meet stringent flammability tests. As well as its wide portfolio of traditional products The Shire Bed Company continues to launch new products including the Roll & Rest collection of vacuum packed mattresses and the second generation Active Response range of four mattresses with performance finish covers the Active Fresh, Care, Breeze and Cool. Its boutique inspired pocket mattresses comprise the Elegance 1500 and Opulence 3000. The soft, sumptuous, pocket sprung mattresses, with high quality fillings, include cashmere, silk and wool.
The company has some exciting plans ahead, including the launch of a project to develop innovative new sleep enhancing products for which it is working with its partners, Yorkshire County Cricket Club and Leeds Rhinos. The Sleep4Sport project has begun with research to determine the players’ sleep patterns and any issues, with findings and recommendations reported and incorporated into an initial prototype mattress. Some of the players are already trialling beds from Shire’s Active Response lifestyle range and it will use their feedback, together with the advice and guidance received from the coaches, to produce a bed that will give its customers the best night’s sleep possible. Further sleep products, including pillows, are being trialled by the elite Yorkshire sports personalities, which will be available as sleep solutions for all customers. To get in touch call 01924 439898 or visit wvww.shirebeds.co.uk
Award-winning British bed manufacturer and Royal Warrant holder, Hypnos, is celebrating the launch of its new range of sofa beds specifically designed to meet the demands and rigours of the hospitality sector.
The new range from Hypnos comprises six different models, all of which have been stylishly designed to create a series of traditional and contemporary sofa beds. Available in a range of sizes, from a single seater chair bed to a corner unit, the range offers hoteliers a versatile working and lounging area in their guest rooms. Furthermore, each sofa bed can be tailored to suit the aesthetic and tone of the suites in which they will sit, using Hypnos’ specialist hospitality fabric collection, or the client’s own choice of fabric, thereby allowing them to take control of the design and offer their guests a unique sleep experience that is not only practical, but also highly stylish. Customers can pick their perfect sofa bed inspired by some of the most iconic and desirable places in the world which share their name with the products in the range, including London, Paris, Milan and Manhattan. Paying homage to two of the UK’s most stunning cities, Lichfield and York complete the collection, which has been designed for Hypnos’ customers worldwide. As experts in creating beds for the hospitality industry, Hypnos has made its new sofa beds with handy, in-built storage features. Designed to be a multi-use product, these new sofa beds offer a wide range of benefits to hoteliers and the housekeeping teams who can keep key items within them. Clare Taylor, Hypnos Contract Beds Marketing Manager, said: “Our latest range of sofa beds offers an all-round solution to our customers, providing them with the comfort their guests seek, alongside the quality and design hoteliers need for a stylish looking guest suite or room. “All of our sofa beds are highly durable and backed by a 5 year guarantee. They are also protected by our state of the art hygiene treatments as well as being 100% recyclable at the end of their life. ” For more information on the full Hypnos range, or to download the Sofa bed brochure, please visit www.hypnoscontractbeds.com
EAT. DRINK. SLEEP
HYPNOS LAUNCHES NEW RANGE OF SOFA BEDS
Made for practicality, sofa beds offer a comfortable seat as well as the option of converting a double or single occupancy room into a family or multi-occupancy one in just a few moments.
Contract Beds & Bedding
EAT. DRINK. SLEEP July 2017
Contract Beds & Bedding
Keeping your guests cool this summer: Top Tips from Mitre Linen’s Chris Tame A hot and stuffy hotel room is not conducive to a good night’s sleep. Research suggests that if the temperature of a room is too high, then it will take longer for an individual to fall asleep and, when they finally do, this sleep can be disturbed leading to guests feeling irritable in the morning. So how can you make sure your rooms – and your guests - remain cool and comfortable throughout the summer months? Here Chris Tame, Mitre Linen’s National Sales Manager, provides us with his expert tips and advice to ensure that your guests experience a refreshing night’s sleep – even on the warmest of evenings. 1. Choose crisp cotton bed linen -
have to change them seasonally. Microfibre duvets are particularly good throughout the warmer summer months as, although they are light, they still feel luxurious and snuggly to sleep under. Choose one with a 100% cotton cover to promote an even cooler and crisp environment. 3. Shop around for innovative
products - Small details can make a big difference to a guest’s stay, which is why we love the Coolguard pillow protector. Thanks to its innovative temperature controlled property, this ‘cool to touch’ pillow protector is designed to offer a peaceful cooling sensation. Offering this sort of innovative product provides your guests with the ultimate sleep solutions and also adds to the overall experience of their stay.
Pure 100% cotton is a breathable fabric, which means it has the ability to transfer moisture away from the skin. This will keep your beds and your guests feeling cool and fresh all night long. Cotton is also 4. Replace heavy velour bathrobes soft to the touch and is a naturally for waffle weave - Nothing makes hypoallergenic fabric which can also your guests feel special like a super promote a comfortable sleeping snug bathrobe, but throughout the environment. The higher the thread warmer months some guests may count, then the tighter the weave not welcome this gesture as much. of the fabric, which adds to both I always advise my customers to its luxuriousness and its durability. provide their guests with a lighter Look for bed linen made with 100% bathrobe during the summer so they cotton and with a thread count over can still enjoy a little indulgence 200 for a soft, luxurious and cooling after bathing. Opt for a waffle weave feel. design which will be lightweight yet soft to the touch. 2. Try a summer duvet - This is a good time of the year to replace a winter 5. Remember the little touches duvet with a lighter summer weight Help to keep your guests cool by duvet – or to opt for an all year providing them with complimentary round 10.5 tog duvet so you don’t bottles of still and sparkling water
in their rooms, kept refreshingly cool in the mini-bar. Why not also provide them with a friendly letter to make them feel welcomed whilst informing them of the gesture? For more helpful tips and advice, call our friendly team on 01685 353 4456. www.mitrelinen.com
CREATE A LASTING IMPRESSION WITH OUR
BEDDING,LINEN AND SOFT FURNISHINGS
t: 01685 353456 e: email@example.com w: mitrelinen.com BEDROOM • BATHROOM • SPAS • SOFT FURNISHINGS • DINING
EAT. DRINK. SLEEP July 2017
Summer is the quintessential time for music memories to be made. James Luck, commercial director for soundjack, takes a look at why a great summer anthem can stay with someone forever and why playlists should be peppered with them.
Tune in to summer with memory makers People tend to be happier when the sun’s shining and many memories of favourite summers gone by can be rekindled just by hearing a certain tune. And while a summer hit can ring a bell for years to come, it is more often than not linked to socialising. So make sure your summer playlists not only enhance the feel-good factor for your customers but also remind them of the happy times they experienced in your pub, club or restaurant. Let’s first examine the tunes associated with summer in years gone by and what made them so “catchy”. From The Beach Boys’ “Surfin’ USA” in 1963 and Alice Cooper’s “School’s Out” of 1972 to DJ Jazzy Jeff and The Fresh Prince’s “Summertime” of 1991 and “California Gurls” by Katy Perry featuring Snoop Dogg in 2010. All had an upbeat tempo or that “lazy days” feel of love, fun and taking one day at a time. They told a story that we were all a part of and, of course, could associate with.
Your venue may not be best placed to belt out tunes to go surfing to, but a carefully considered song such as Don Henley’s “Boys of Summer” will have the desired effect wherever you are located. And at soundjack we can help you put these lists together into specific regular timings to suit the summer vibe you are striving to achieve and ensure the playlist enhances your brand, rather than work against the brand experience. In addition, your customers can influence tracks via our free soundjack mobile app. It’s that simple. Quite often a tune will come on and it will remind someone about a holiday they once had, even if it’s Sabrina’s “Boys, Summertime Love” of 1991. Never considered a musical masterpiece but firmly associated with having fun in the sun. A tune like this will put a smile on a customer’s face, for sure.
Nostalgic yet new, strange yet familiar, it shouldn’t work but somehow it’s incredibly effective and in recent years a spate of artistic and well constructed TV adverts have helped to push these back into the charts with their new take on a timely classic or forgotten gem. You need look no further than Faith No More’s cover of the classic Commodores’ song “Easy”, or Florence + the Machine’s more recent “You’ve Got The Love”. It has been proven that having the right combination of music in your playlist creates a better atmosphere, keeps customers at your venue longer and boosts bottom line. So why not check out our playlists here, where you’ll find our all-new “Summer Party” and “Summer Laidback” additions. It may help you get started and will ensure your customers think of you when they hear a certain song and associate a great summer with your fantastic venue.
For further information on soundjack, how Secondly, we should consider a good to compile a playlist and what you should cover version, which carries with it know when providing entertainment to something particularly powerful. your customers, visit www.soundjack.com
game-changing background music technology Now Playing select the summertime favourites that could be on your personalised playlist In The Summertime
Summer In The City
I Kissed A Girl
Crazy In Love
Can’t Stop The Feeling!
I’m Gonna Be (500 Miles)
Hit ‘Em Up Style (Oops!)
Say You’ll Be There
Feel Like Makin’ Love
If I Ain’t Got You
Light My Fire
Call Me Maybe
Hips Don’t Lie
Flashdance - What A Feeling
Achy Breaky Heart
I Can’t Get No Satisfaction
Eye Of The Tiger
Don’t Go Breaking My Heart
Touch Me In The Morning
We Can’t Stop
Total Eclipse Of The Heart
Holding Back The Years
I Gotta Feeling
The sounds of summer… in pubs, clubs, hotels, restaurants, salons …anywhere that plays background music game-changing background music technology soundjack.com
EAT. DRINK. SLEEP July 2017
How Rockfon Mono Acoustic rows to the challenge ®
Owned and managed by Eton College, Dorney Lake is a world-class sporting and events venue with an inspiring Olympic heritage – the GB rowing team won 12 medals in London 2012. The Lake’s Boathouse function room offers magnificent meeting facilities and is the perfect place for events and conferences. Rockfon Mono Acoustic was installed here to create a unique ‘wave’ ceiling design inspired by the waterside view. The Lake View Room at the Boathouse is a glass-fronted space which overlooks the grounds at Dorney Lake. Johann Schnaus, Architect, and Lucille Lepercq, Associate at S&Y Architects, were briefed to refurbish the space “… creating an identity and re-integrating it with Dorney Lake’s Olympic legacy. The new scheme had to incorporate high levels of flexibility and create a subtle personality to cater for a host of different functions and events. Rockfon Mono Acoustic played an important role in establishing the room’s identity and purpose. I would be very happy to specify this system again.” Rockfon Mono Acoustic is more than just a ceiling, now with a smoother, elegant render and even whiter surface,
it brings together the seamless clean lines associated with traditional plastered surfaces, and performance characteristics thought only possible with modular suspended ceiling and wall systems. Three long, linear acoustic rendered rafts were installed in the Lake View Room. The central raft is curved to echo the flow of the lake outside. PANARC Interior Solutions, a certified Rockfon Mono Acoustic installer, carried out the installation at Dorney Lake. PANARC Business Development Manager Daniel Davies explains why Rockfon Mono Acoustic was the perfect solution: “We installed 270m² of Rockfon Mono Acoustic at Dorney Lake. Rockfon Mono Acoustic Flecto edge panels were used to produce the curved wave effect. The versatility and flexibility of Rockfon Mono Acoustic helped us to achieve the desired result which looks very impressive.” The Lake View Room can accommodate up to 100 guests. Thankfully the monolithic ceiling provides Class A sound absorption (0.95-1.00αw) which significantly decreases echo and reverberation levels, creating a relaxed environment where visitors can comfortably hear one another.
Mike Potter at leisure industry specialist contractors WFC, liked the versatility of Rockfon Mono Acoustic. “This was an unusual ceiling design and required a clever solution. Not only could Rockfon Mono Acoustic create this unique look, it also offered the acoustic control necessary for a large reverberant space. I particularly liked how the projector, screen and services integrated seamlessly with the ceiling. The finished look is very polished and is perfect for the building and its setting.” The ceiling allows for easy incorporation of lighting, air conditioning and ventilation systems and offers Class A2 fire protection. The stone wool tiles are dimensionally stable at up to 100% relative humidity and can be installed in temperatures ranging from 0˚C to 40˚C, allowing for installation to take place before windows are fully sealed. If your project calls for creative ceiling design, Rockfon are eager to use their expertise and technical knowledge to help you achieve your vision. For information on samples, specifications, advice on your project or to find your nearest area sales manager, visit www.rockfon.co.uk
WORLD OF QUIET
Contemporary monolithic architecture calls for undisturbed, expressive surfaces. Modern building design requires good acoustics, convenience and flexibility. ROCKFONÂŽ MonoÂŽ Acoustic brings the two together with amazing results. Flat or curved. White or custom colour. For ceilings or walls. www.rockfon.co.uk
MONO BY NAME, MULTIPLE BY NATURE
EAT. DRINK. SLEEP July 2017
D&D London to open a new Japanese Issho rooftop restaurant andrestaurant barandinbarLeeds D&D London to open a new Japanese rooftop in Leeds
st On June, restaurant D&D London will openand a brand new rooftop restaurant in the On Wednesday Wednesday 2121 st June, restaurant groupgroup D&D London and cucumber; Grilled iberico pluma, yuzu and daikon will open a brand new rooftop restaurant in the high-end pickles alongside a selection of Yakitori. high-end shopping destination of Victoria Gate in Leeds.
shopping destination of Victoria Gate in Leeds.
Ben said of the launch: “I’ve been lucky enough to travel to Issho (meaning ‘together’ in Japanese) will offer authentic Japanese cuisine in a sophisticated and refined Issho (meaning ‘together’ in Japanese) will offer authentic Japan several times and have worked in Asian restaurants setting, of a rooftop bar, restaurant outdoor The restaurant Japanesewhich cuisinecomprises in a sophisticated and refined setting, which space across and the globe, fromterrace. Turkey and Dubai to Londonwill and serve a comprises of a rooftop bar, restaurant space and outdoor Australia. My experience has certainly helped shape the menu menu dedicated to sharing dishes and incorporating the very best of Yorkshire produce. Having previously terrace. at Issho and create eye-catching dishes that are full of flavour.” worked at Zuma and launching London’s Sexy Fish in 2015, Executive Chef Ben Orpwood uses his extensive The restaurant will serve a menu dedicated The dining space utilises a range of Japanese materials Smoked travel experience throughout Japan to tosharing inspiredishes the dishes on his menu, such as Wagyu pastrami; and incorporating the very best of Yorkshire produce. Having including charred timber which is known as ‘Shou Sugi Ban’. As Dorset char with wasabi leaf dressing; Steamed prawnwell and salmon gyoza, white soy and mustard; Seared previously worked at Zuma and launching London’s Sexy as oak, marble style tiles, natural-edged porphyry stone diver jalapeno anduses Duck breast withand pickled nashitimber pear rafts and to a give spring Fish inscallop, 2015, Executive Chefand Benapple Orpwood his extensive suspended the onion design sauce. an authentic travel experience throughout Japan to inspire the dishes on
and contemporary feel. A large slatted feature gantry with a
a dedicated Robata grill will sit within the main dining room
vanilla vodka, chocolate liqueur stirred and topped with a
and wasabi; Barley miso lamb cutlets with smoked aubergine
views over the city.
his menu, as Wagyu Smoked Dorset char with areas bespoke illustrated ceilingcreating graphic gives the bar a prominent The opensuch kitchen andpastrami; sushi bar are the main focal of the restaurant, a theatrical experience wasabi leaf dressing; Steamed prawn and salmon gyoza, white presence in the space. for An impressive of sushiand willapple feature soydiners. and mustard; Seared divervariety scallop, jalapeno and prominently on the menu including seaweed-wrapped Duck of breast with pickled nashitempura pear and aand spring onion sauce. bar, Kori, will a range of sake maki crab, tiger prawn salmon, as wellThe asrestaurant’s ‘Dynamitevery Ebiown Tempura’ andserve a dedicated Robata and Japanese-inspired cocktails. These will include the Matcha grill will sit within the main dining room serving traditional ‘robatayaki’, slow-grilled over charcoal in full view The open kitchen and sushi bar are the main focal areas of Sour (Matcha tea, Beefeater 24 gin, elderflower cocktail, lemon ofthesurrounding diners. Sampleexperience dishes include Maple pork apple and wasabi; miso restaurant, creating a theatrical for diners. An glazed juice and eggbelly, white);fresh Suntory Fashioned (YamazakiBarley Distiller’s impressive variety of sushi will feature prominently on the Reserve, homemade cherry liqueur, aged barrel bitters, stirred lamb cutlets with smoked aubergine and cucumber; and Grilled iberico pluma, yuzu and daikon pickles menu including seaweed-wrapped maki of crab, tiger prawn and served in a goblet glass, topped with homemade orange alongside a selection of Yakitori. tempura and salmon, as well as ‘Dynamite Ebi Tempura’ and and cinnamon foam); and Monburan Martini (Chestnut liqueur,
Ben saidtraditional of the launch: “I’ve been lucky enoughintofulltravel to Japan several times andKori have worked in Asian serving ‘robatayaki’ , slow-grilled over charcoal chestnut flavoured whipped cream). is set to become view of surrounding diners. a destination bar in its own right, with an intimate 40-cover restaurants across the globe, from Turkey and Dubai to London and Australia. My experience has certainly rooftop terrace with comfortable lounge sofas injecting the helped the menu Isshopork andbelly, create dishes full of flavour.” Sample shape dishes include Mapleatglazed fresheye-catching apple space with athat calm,are relaxing ambience and offering stunning The dining space utilises a range of Japanese materials including charred timber which is known as ‘Shou 28 Ban’. As well as oak, marble style tiles, natural-edged porphyry stone and suspended timber rafts to Sugi
EAT. DRINK. SLEEP July 2017
Macdonald Hotels appoints new meeting and events team The UK’s largest independent hotel group, Macdonald Hotels has created new positions in its dedicated meeting and events division following a £13m investment in its properties and a 11.5% increase in corporate bookings in the past year. To support the corporate activity at its 48 UK properties, the Group has created 12 dedicated area champions. The experienced hospitality professionals will each look after a handful of hotels and will be experts in their region understanding the various venue offerings to ensure clients get the best possible service. Team members will be based throughout the UK and will be responsible for raising the profile of Macdonald Hotels in their nominated region which includes corporate event hot spots such as Newcastle, Birmingham, Manchester and Glasgow. As part of the Group’s business development strategy, the team will aim to deliver more meetings and events from a spectrum of industries including legal, sport, finance, energy, and automotive. Within their first month the team undertook an innovative interactive training programme created by Macdonald Hotels. Inspired by hit television show, The Apprentice, the
‘20/20 Challenge’, saw the new recruits visit 20 hotels in 20 hours, before presenting the most suitable venue against various client briefs. The training has allowed the team to develop in-depth knowledge of each of their hotels, as well as the wider regions, ensuring they are well placed to advise clients on the most suitable venues for individual events. In addition to learning about the various products, the team also received rigorous training to support their ability to manage client accounts and deliver a personalised experience from the brief through to the post-event follow up.
“Each recruit brings with them a specific set of skills and they have already begun making a huge contribution to the wider business. We have never before had such an experienced team which will focus solely on developing the company’s corporate event sector. I am excited to see what we can achieve together in the coming months.” For more information on meetings and events offerings at Macdonald Hotel please go to www.Macdonald-hotels.co.uk/business
Macdonald Hotels sales director, Gill Jackson said: “Last year we completed a series of investments in our properties, refurbishing bedrooms, public areas and restaurants at some of our most popular hotels. We have also upgraded meetings and events facilities across several venues, installing the latest technology and developing new services for clients. “Through our new, dedicated team, we will showcase our range of fantastic properties, as well as cement Macdonald Hotels as a leading and reliable brand within the corporate events industry.
EAT. DRINK. SLEEP July 2017
The technological revolution of restaurants Do you ever get the feeling that your customers aren’t talking to each other and spend all their time on smartphones? Meet the Millennials. Always on the go, connected, texting but not talking. Informed about where to find good food, how to keep fit and eat well.
or Millennials, wellness matters. They search for the best food offering restaurants that suit their personality and needs. This first generation of digital natives have an affinity and ease with technology that helps them to be shopping based on well researched information. They expect to see detailed product information, price & service comparisons and they respond to peer reviews more than to advertising. Most restaurants have so far done nothing to digitise the customer experience in their venues. They mostly use technology for back of house functions and online takeaway ordering. Inside, very little has changed. Customers wait to be seated, wait to order and wait to pay. The venue’s service staff can’t do much to change that. Add in today’s cost pressures and skill shortages and you will find that it is quite hard to maintain high quality service during peak times. We have seen the large fast food chains targeting Millennials recently since they are a market with growing buying potential. How did this happen? Mega-companies are now attracting the Millennial market by changing their service models and increasing table turn speed, giving them what they want: less interaction, more information. Digital ordering and pre-payment systems are changing the customer experience in many ways as this new generation demands a new way of defining “Quality Service”. Consider Amazon, widely acknowledged as today’s epitome of service. Their service model is online and entirely customer driven. Digital ordering platforms deliver Millennials the vast
amounts of information they need and a flexibility to customize what they buy. McDonald’s saw this opportunity, and 13 years ago they started a large research and development project to create a new customer service environment. This new evolution in service was quickly followed by Wendy’s, KFC, Panera Bread and Subway. Others are following. We’ve all accepted this new service model in train stations, banks and even hotel check-ins. Pretty much everywhere, except the food sector. As kiosks are being deployed throughout the major chains in Europe, all restaurants will soon have to consider the role of technology in their ordering, payments, service and overall customer experience if they want to remain competitive. This change will soon impact both the casual dine restaurant and the quick service sectors in ways that are still evolving. As the massive fast food customer base gets accustomed to this new style it is reasonable to assume that some elements of the new service will start to be expected as the new standard, even when eating at traditional table service venues. So how can smaller venues respond to this change? Last year we reviewed NextMenu, a new start up that launched at Restaurant Tech Live delivering an innovative tablet based ordering system. Since then, they’ve been short-listed on Huffington Post’s selection of wave-making hospitality startups and expanded to offer self-service kiosks with built in card payment acceptance. We visited them recently at the Retail Business Technology Expo to see their new high-end kiosks in action. While these are build with a hardware partner to suit individual restaurant needs, NextMenu themselves were keen to emphasize that they handle everything as a seamless service and act as a single point of contact for all implementation and running requirements of a venue. They are also working on a standardized model that will be cost-effective for any venue. If you missed them at RBTE, fear not, they’re returning to Restaurant Tech Live as the show’s gold partner. So be sure to look them up!
PREMIUM SELF-SERVICE KIOSKS for restaurants, hotels and bars.
DROP IN. PLUG IN. GO. FAST. RELIABLE. ALWAYS ON. sales@NextMenu.com www.NextMenu.com
Can you afford to stay behind?
EAT. DRINK. SLEEP July 2017
Coffee Your coffee is something personal to you, not something that you should settle for - and why should you?! Whether you like it dark, milky, frothy, sweet, or anything in between, you should be able to have your favourite speciality drink on demand. The coffee world has evolved to the point where you no longer have to go take time out of your day to go and visit a coffee shop, wait in a queue and order your personalised beverage (then repeat your order again) to get your individual perfect cup. How about an app where you, your customers, and your staff can all save your individual coffee recipes and pour at the touch of a button? Not to mention having a sleek, professional machine to benefit your business.
Your Coffee, Your Way custom coffee recipes at the touch of a button
How the MyCoffee App works This intelligent, integrated app can be downloaded to smartphones, giving users the freedom to create their own custom recipes. They can then update their individual preferences, allowing them to alter the strength and flavour by editing the coffee-to-milk ratio, milk or foam amounts and cup size. • • • • • • •
Set up a personal profile Communicates with coffee machine via Bluetooth Drink proportions and sizes can be individually selected Personal volume and strength regulation Store individual recipes and share with friends Graphical display of own recipe Saves a history for statistical purposes
and therefore saving labour costs. This gives you the best of both worlds, providing a wide range of speciality coffees to give your customers the best experience, without needing to hire a team of baristas. This is ideal for convenience stores, hotes, bars or anywhere that you may be limited on space and staff availability.
Office Coffee Machine Benefits Coffee runs an office; We are sure anyone who works in an office environment will agree! Providing speciality coffee to staff not only raises morale but also has some great benefits for both the employer and the employees. Having a machine with the capabilities for customers to make their own individual coffees through the WMF MyCoffee App has some great benefits for your business. Such a personal touch helps to build customer loyalty, showing your customers how much you care about their preferences. Visitors can save their favourites without you feeling bad about not remembering their regular order. Putting them in control using a self-serve option also saves on staffing time
Drinking coffee promotes a good working atmosphere, boosts energy levels and sharpens focus, among other health benefits. Giving your staff the ability to having their favourite coffee in the office saves them having to venture off site to fetch their caffeine fix. A machine that can make everyone’s favourite drink, and allows employees to share recipes with colleagues means no-one has an excuse for messing up the coffee run again!
Size matters. The big, little 1100 S
The compact WMF 1100 S packs a lot of brewing power into a small sleek unit, providing fantastic quality drinks, fresh from the bean to your cup. For further information: Please phone 01895 816100 or email firstname.lastname@example.org www.wmf-coffeemachines.uk.com
“Innovation is the only way to win!” Steve Jobs
A new era in Hospitality and Tourism
Coffee Solutions our customers are seeing firsthand the long term achievement of our machine Innovation is synonymous for many with the innovation far out-weighing the short-term capital digital and tech savvy world, but is a buzzword and energy investment. Allegra revealed in a recent that is slowly cementing itself in the foundations study that almost a third of guests would considof the hospitality and tourism industries. Whether er not returning to a hotel that served poor coffee it’s checking in with QR Codes (those funny black – so is it about time your business thought about and white patterns that look like a bizarre cross- innovation in your coffee solution? word puzzle) or CRM systems, innovation is becoming an integral part of streamlining service and the Working in conjunction with our customers, we have listened to their needs in order to fully undercustomers’ experience of it. stand the daily pain points experienced at a customInnovating in the digital age for the hospitality er facing level. We have put a considerable amount industry is about embracing a new mind-set! Those of effort into our machine range in the past year who are most ‘in tune’ with their customers have to encompass the latest technology and quality to operational efficiency as well the ability to weave in cutting-edge technology with increase create more value for customers. guest-centric systems to enhance the customer as experience and optimise productivity. The cost of innovation, training issues, and lack of pace of advances in new technology have long been barriers to taking the leap but at Pelican Rouge 34
We are proud to work with market leading manufacturer’s and this summer sees Pelican Rouge launch two of the most innovative machines on the market – the Eversys Range and the Schaerer Barista.
Training is fundamental in serving great coffee. You can have the best beans and the most expensive equipment money can buy, but if a barista with no training is making the drink then ultimately it will be poor quality. While giving the impression of requiring fine skill with all the aesthetics, nocks and hissing of a traditional portafilter machine, the Schaerer Barista is actually a hybrid espresso machine! With hoppers hidden beneath the cup warmer, the beans are grinded straight into the group handle and milk is steamed using a fully automatic steam lance - both at the touch of a button. The Schaerer Barista provides customers with the theatre of a traditional machine they crave while ensuring consistency and quality in every serving. If the skill set available to you isn’t quite at the level of a world champion barista, give your staff the tools for the job that will elevate their confidence and enhance their raw ability.
The Eversys Range The Eversys touch screen’s simplicity means that training and utilisation can be done through intuitive navigation, in front of the machine, which is always best. Moreover, skill level whilst always beneficial is not required in this instance, producing lower labour costs as a result of reduced training and operational efficiencies. Without compromise to quality, the Eversys range produces a market-leading amount of beverages - the E4/4m is able to brew four coffees simultaneously and up to 350 espressos per hour – a machine designed to keep up with the highest footfalls and consumers on the move. If your business is suffering from staff having to juggle drinks and food preparation, as well as handling cash resulting in lengthy queues, the Eversys range is here to solve this problem? But perhaps the standout innovation from the Eversys range centres on minimising downtime and optimising your customers’ satisfaction. The range is built in modular format allowing our fleet of trained engineers to redress malfunction through the simple exchange of modules. Added to the ‘‘Pull’ telemetry system, when connected to the internet via WiFi or Ethernet, our in-house team of engineers have complete visibility of key parameters of the machine (pull telemetry) and even able to modify remotely (push telemetry) driving the costs of maintenance down and minimising downtime. We really could go on and on about the innovation within both machines but if you would like to find out more you can find us on stand K43 at the LUNCH! Exhibition from 21-22 September OR arrange a demonstration with one of our coffee geeks at the link below!
Visit us at http://www2.pelicanrouge.com/lets-talk-about-innovation 35
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The Schaerer Barista
The Faema E71 The best interpreter of Master Coffee Artists www.mulmar.co.uk
The new Faema E71 is a top-of-the-range professional coffee machine. Iconic design, cutting-edge technology and classical features.
Exporting to over 70 countries across the globe, performance is up 10% on 2015-2016. The 66-strong business sells thousands of machines every year to UK customers including Subway®, Patisserie Valerie, Living Ventures Restaurant Group, AMT Coffee and Pathfinder pub chains. Milestones across the last 12 months include launching a second bespoke machine, the SUB2, for SUBWAY® higher volume stores in the UK and Ireland. The collaboration followed the success of Fracino’s SUB1, which is installed in 540 sites across the UK and Poland. The third generation family business, launched in a garden shed in 1953, has also been named as SUBWAY® Innovation Partner - an accolade, which acknowledges Fracino’s talent, creativity and commitment.
Boosting its payroll by 25% across 2016-2017, Fracino’s multi-million pound investment, which is nearing completion, includes a 2,500 sq. ft. extension to accommodate a state-of-the-art showroom, a Technical Training Centre of Excellence and an extended service and spares facility. Working with a global and UK network of distributors, Fracino’s machines can be found on every continent. Closer to home, they also feature prominently on a highly popular TV soap’s coffee shop set, where they are seen by millions of viewers each week.
Birmingham coffee machine manufacturer, Fracino, is celebrating the highest turnover in its 54-year history following another strong year of domestic and export sales.
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Fracino’s record-breaking year as sales surge by 10%
A champion of British manufacturing, Fracino displays the Union Jack on every machine, which leaves its production facility. Over 90 per cent of components are fabricated in-house via state-of-the-art research and development, cutting-edge equipment and bespoke CAD technology. The business is also a proud member of Made in Britain – an association of British manufacturers who are committed to promoting the industry. Fracino MD, Adrian Maxwell, said: “Our record-breaking results are attributable to our strategy to invest, innovate and expand. We have an incredibly hard-working team that is second to none in our industry and I thank each of them for their passion and dedication.”
EAT. DRINK. SLEEP July 2017
Hoteliers and interior designers will join the specialist furniture trade as the lead summer trade event—The Manchester Furniture Show—throws open its doors for its 2017 edition next month. The July 16–18 trade fair takes place at Manchester Central, opposite the city’s grand old Midland Hotel. It will feature the finest exponents of UK and international furniture and home accents supply, with over 150 companies due to exhibit.
Manchester: It’s check in time. High-class Italian upholstery company Bardi will make its first UK appearance of recent years as Midlands manufacturer Alpha Designs showcases its new Molly sofa range, which has been elegantly put together with padded arms, generous seating and luxurious fabrics. Lebus, Ashley Manor and Wade Upholstery will be among the headline UK makers displaying their wares, while multi-category supplier Wood Bros will exhibit its new Oskar living and dining collection, its latest upholstery, and new designs from its flagship heritage Old Charm brand. North Wales producer Westbridge is showing a selection of Brilliantly British upholstery, introducing new models and fabrics to its Elements, WB and Artisan ranges, while Whitemeadow will expand on the Januaryintroduced upholstery line launched in partnership with Content by Terence Conran. CIMC, known for supplying the finishing touches including lighting and accents, will introduce furniture to its premium range, with an of-the-moment programme that spans modern and period interiors including supersoft handmade sofas and chairs upholstered in plush velvet or matt linen fabrics. Corndell, another name steeped in British history, will show its new Cheltenham range, a bedroom collection in lacquer or white oil-finished solid and veneered oak, while Carlton Furniture and the Vintage Sofa Company will preview high-end upholstered goods, as well as beautiful dining, occasional and bedroom furniture.
Occasional and dining dominates innovation in Value Mark’s 2017 Manchester launch collection as Furmanac, the UK’s largest adjustable bed maker, prepares to show off its MiBed, MiChair and Hestia brands. Baker Furniture is ready to showcase its already-popular reclaimed series collections while Rowico will be another key name known for its time-worn look, including its new Warwick range; featuring subtle grey tones with gentle curves and a distressed finish. German bedroom cabinet makers Rauch and Nolte Möbel will exhibit, with the latter showing its award-winning ConceptMe brand along with products from its Express label. A third German company, CS Schmal, will debut at this year’s show with a line of value-oriented ready-to-assemble wardrobes, chests and bedside tables. Gallery Direct will bring over 1,300 beautifully designed on-trend furniture, mirrors, textiles and home accessories lines while Ancient Mariner will offer an eclectic mix of hand-made wooden, leather and metal occasional furniture and accessories.
EAT. DRINK. SLEEP July 2017 As a global leader in omni-channel solutions, we understand how to keep the wheels of the hospitality businesses turning. NCR has a rich history in developing industry-leading solutions to help hospitality operators not only achieve business success today, but ensure they are prepared for the future too. It’s no longer just about eff ective POS technology. To maximise profitability in today’s technologydriven world you need to combine analytics, stock management, mobile, loyalty and communications, joining up each part of the operation to drive efficiency, reduce loss and ultimately boost profits at every stage of the process. We at NCR have hospitality in our DNA. Our team combines decades of experience in working in the industry, so we have the perfect mix of operational understanding and innovation to create softwaredriven solutions that benefit your business. Not just today, or tomorrow, but years from now. It’s particularly important in today’s fast-paced world, to have a partner that is looking to the future.
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The technology investments of today’s hospitality business are being driven by consumer demand. Your customers are tech-savvy and time poor, they want to be able to order from their sofa on an app that has their payment details stored, or pay when they’re ready to leave, not wait around. We help you meet, and exceed, these expectations. At NCR, we spend millions each year on research and development, looking at hospitality market intelligence, IT developments and consumer trends to ensure that our solutions portfolio keeps you one step ahead of the competition. We are consistently evolving our solutions set to provide an entire portfolio of technology-enabled services that enable you to better service your customers and achieve greater insight across your business operations, be they multi-national or a single restaurant. That’s why we can boast some of the world’s biggest fast food and restaurant brands as part of our customer family. With more than 120,000 installations of our industry-leading Aloha software in operation around the world, let us make every day easier for you too.
C R E ATE A B E T T E R C U S TO M E R E X P E R I E N C E Technology is changing everything, including what your customers want—whether it’s to order online, pay with their watch, rate their visit on social media and much more. Connected customer experiences, enabled by omni-channel is your answer. Embrace mobile and cloud. Transform your operations. Interact with customers like never before. Engaged customers spend more, more often—let us make sure it’s with you.
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New branding takes Southern Comfort back to its roots Southern Comfort has officially found its way back to New Orleans with a revamped package and new positioning, tabbed “The Spirit of New Orleans,” a nod to the brand’s connection to the colourful city for 140+ years. The new label designs have been developed to better represent the brand’s whiskey credentials and New Orleans affiliation. Other improvements to the brand include the UK introduction of a robust 100 proof (50% ABV) expression specifically developed for the UK on-trade, in addition to the existing Southern Comfort Original 35% ABV variant. The bottles have been made taller and slightly narrower and will retain their longstanding iconic fluted shoulders plus the signature of the creator, M.W. Heron. An upscale cap rounds out the packaging enhancements. “We believe the new packaging reinforces the brand’s authentic whiskey and New Orleans roots,” states Sazerac senior marketing director Kevin Richards. “New Orleans was an integral part of Southern Comfort’s positioning for decades. We’re excited to reinforce that critical connection into the future. Like Southern Comfort, New Orleans is adored for its uniqueness and spirited character.” Indeed, Southern Comfort’s roots run deep in New Orleans, as does brand owner Sazerac’s. In 1874 creator and legendary southerner M.W. Heron
created the first batch of his genuine smooth drinking Southern Comfort whiskey using his very own blend of fruits and spices. Around the same time the Sazerac Company was planting its roots in New Orleans at the Sazerac Coffee House on Exchange Alley in the French Quarter, home of the world-famous Sazerac Cocktail. In the 140 years since its humble origins, Southern Comfort has become a highly successful global whiskey brand, selling in more than 100 countries. It has become a key ingredient in America’s drinking landscape and pop culture for generations. “We’re incredibly excited about our plans to strengthen Southern Comfort’s position as an iconic global whiskey brand for the next fifty years,” said Mark Brown, president and chief executive officer, Sazerac Company. “We believe Southern Comfort can be a 10 million case brand one day.” Dan Bolton, managing director of distributor Hi-Spirits, said: “Southern Comfort in the UK is the same high quality, premium spirit that it has always been, with whiskey at the heart of the recipe. With the brand’s whiskey roots and heritage in New Orleans, a city known for good times and great cocktails, the new-look packaging and positioning captures that spirit perfectly.” Amanda McLeod, marketing director of Hi-Spirits added: “We’re very pleased to be launching Southern Comfort 100 Proof exclusively to the on-trade in the UK and Ireland. It
still features the distinctive Southern Comfort blend of whiskey, fruits and spices created by M.W. Heron, but at 50% ABV, it’s a premium spirit that will inspire bartenders to create some interesting new cocktails and mixed drinks.” Southern Comfort Original 70cl has an ABV of 35%, with an RSP of £21. For more information, contact Hi-Spirits on 01932 252 100, email email@example.com, or visit www.hi-spirits.com. Southern Comfort’s new packaging and 100 proof expression will roll out in Summer 2017 in the UK and Ireland.
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ALLOW 3R TO DRIVE YOUR BUSINESS THIS SUMMER take advantage of 3R’s state-of-the-art point-of-sale till systems and handheld devices which are designed to become an essential part of your business. Assembled with detailed reporting functionalities which will help to minimize your costs whilst maximising profits, they are excellent for both multi-sites and single-site businesses. 3R have an excellent reputation for customer service providing personal access to assist with customer’s queries for fast and efficient deployment; as well as providing a personal service to assist customers with their growth and development. Built on over 16 years of experience, 3R EPoS’ reporting facilities safely stores information regarding your business and can be uniquely tailored to suit your requirements. 3R hold the advantages of providing customers with: speed of service, better staff productivity, cost control, stock control, visibility and reduced shrinkage. Newsround delivery, shelf edge labels, mix and match offers and operator tracking/control features also available. Alongside comprehensive account reporting, an increase in profits can be realised immediately. 3R EPoS Till Systems coupled with our robust, easy to use handheld hardware, the results are uniquely tailored solutions that meet your needs. With complimentary installation and training provided, you can simply plug in the till and use it immediately with over 40,000 products pre-installed.
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Don’t miss out! Visit 3R’s leading EPoS Software providerCES Software as they have another chance to demonstrate and put their products on display, giving you a chance to get to experience them live. Make sure you don’t miss out on the biggest exhibitions confirmed so far for 2017 and 2018. CES will be exhibiting at The Restaurant Show on the 2nd-4th October 2017 and RBTE on the 2nd and 3rd May both taking place at Olympia, London. We look forward to meeting you there.
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IT RUNS IT Call now for your free, no obligation quote. Sit back, relax and let technology give you not just time for that wellearned cuppa but organisation and security at the touch of a button. Watch your business grow along with your profits. Sound good? No, it sounds GREAT! So what are you waiting for? Call now on 01992574650 & allow the experts to show you the way.
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16 Durable touch screen EPoS with optional extras Standalone debit/ credit card payment facility available Integrated with contactless payment Combined with a back office with full stock control Complete with in-depth financial reporting facility Quick and easy to set up customer loyalty schemes Support for hardware/ software/ back-up availeble Free on-site installation and training can be provided Create immediate on the fly product promotions Bespoke screen customisation, the way you want it UK based customer support, 24/7 365 days Finance options available (subject to credit approval)
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Commercial Catering Equipment
rexmartins’ RMB range focuses on energy efficiency, ease of use and space saving. Whether your business is looking for induction cooking or a heat pump rexmartins provide a variety of their own products at great prices - and all come with 2 years’ warranty. The range is easy to use and retains a stylish, contemporary finish to add sophistication to open or closed kitchens.
A focus on energy efficiency means the new range includes induction cooking equipment. The induction range features fryers, pasta boilers, griddles, ovens and more. Modular units mean that you can design and assemble your induction kitchen to your specifications and space. Induction utilises electromagnetic energy, only heating what needs to be heated, rather than the entire surface, so energy wastage is minimal, adding an environmental and a financial benefit to its many advantages.
A real talking point of the RMB range is the outdoor modular kitchens. Built to your specifications, this product gives you the chance to create something truly spectacular. There is a huge range of modules on offer including BBQs, bottle coolers, ice machines and sinks. The sink unit comes with an optional water heater – giving you the ability to have a hot and coldwater supply outside! The rotisserie attachment comes as standard and the BBQ can be powered by gas or charcoal – the choice is yours!
Other products in the range include bespoke modular cooking stations. Able to be made to any colour, branded and assembled to your specifications, these cook stations are diversifying and exciting the catering industry. One of the most popular products in the range is the Front Cook Station. A built-in extraction system means that there is no need for an external unit – and no planning permission required. This not only saves time and money, but also space. This is the perfect solution for kitchens looking to upgrade their equipment without compromising on space.
Another area in the RMB range is Heating and Cooling, which incorporates practicality with portable, multiplepurpose heating and cooling air pumps, perfect for dealing with changing weather at outdoor events. The Fresh Air Heat Pump is a good addition to space conscious venues as there is no need for an outdoor condenser unit, making it easy to install in your venue as it requires less space than a traditional unit. rexmartins will be exhibiting the RMB range at LACA, stand number L2 & L3.
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As with the rest of the catering industry, warewashing technology is evolving all the time. As part of this progress, by developing machines that use ultraviolet light and a precise balance of wash time and water temperatures, Maidaid Halcyon is able to offer new levels of cleanliness and hygiene to users of its warewashers. The Evolution Range includes undercounter glasswashers, dishwashers and pass through dishwashers. Every model in the range is designed for the most demanding environments.
this is the best range in its price bracket available on the market today.’ Julian Lambert goes on to say, ‘ Maidaid Halcyon can also offer the C, D and Amika ranges of glass and dishwashers that provide a suitable solution for the smallest country pub to major city centre venues. With over 40 years of experience in supplying warewashing solutions to the UK hospitality sector they are uniquely placed to provide a model that fits any sites criteria of capital budget and specification’.
of an attractive, compact model for a small space, through to businesses with large scale demands. Hotels, Bars, Nightclubs and Pubs, Sporting venues and Restaurants – Maidaid has the perfect product for every application. Lambert says ‘What places Maidaid ice machines head and shoulders above the rest is their capacity to repeatedly produce top quality crystal clear ice from the most reliable machines due to the incredible passport that follows a machine during its manufacture and testing process . Being fully tropicalized they continue producing quality ice even under the harshest conditions.
Maidaid Halcyon Sales Director, Julian Lambert says ‘The Evolution range not only has low water consumption and lower temperature levels of operation; a green cycle for economy and an intensive programme for brilliant cleaning of the dirtiest items, – it also has a Sanitising Cycle that has been specifically devised to balance wash time and water temperature in order to achieve a superb level of cleaning that achieves a rating of AO 30.
‘We are proud to work closely with an exclusive network of UK Catering Equipment Distributors that are capable of dealing with any general enquiry for a sites requirements and call on the expertise of the vastly experienced sales Lambert concludes,’ There is a genuine and technical specialists within Maidaid belief within Maidaid Halcyon that as suppliers of both warewashing and Halcyon’ adds Lambert . ice solutions we truly understand a Maidaid has a superb range of automatic customer’s needs and strive to assist them with provision of the correct ice makers providing numerous types equipment, we are also dedicated to and size - ice cubes , granular ice, flake supporting the equipment and the ice or the new and exciting pebbles customer throughout its life by offering that are sweeping the market due to its first class service, technical and spares incredible versatility. support.
‘The features of the Maidaid Halcyon Evolution range are pretty unique within the warewashing market in the UK today – when it comes to cleaning and hygiene
Pebbles are ideal for cocktails, drinks for serving with fast food and are even ideal for display. The Maidaid range caters for everyone, from small businesses in need
For details on this and all Maidaid Halcyon products please visit www.maidaid.co.uk.
Specialists in warewashing and ice machines
warewashing Everything from the smallest undercounter to the largest Flight machine.
ice machines The superb Maidaid ice machine range caters for every ice requirement.
Exclusively from Maidaid distributors For more information 0845 130 8070 www.maidaid.co.uk
for professional caterers
As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Thermapen® 4 thermometer & our NEW ThermaData® WiFi loggers for wireless temperature monitoring
EAT. DRINK. SLEEP July 2017
Commercial Catering Equipment
Lincat adds versatile electric clam griddles to Opus 800 range Lincat, the UK’s leading manufacturer of commercial catering equipment, has added two versatile and powerful clam griddles to its Opus 800 range of heavy duty catering equipment. Able to cook twice as quickly as standard griddles, by cooking both sides of the food simultaneously, they are perfect for burgers, steaks and chicken. Juices are sealed quickly, flavour is locked in and, with a 3 position plate height adjuster, they can accommodate portions of different shapes and sizes. Two base models are available: the 400 wide, 8.6kW, single-head OE8211 and the twin-head OE8210, which is 800mm wide and offers a power rating of 17.2kW. Ribbed upper plates are available as an option. In addition to meat, Opus 800 clam griddles can be used for a wide range of other menu items too, as Paul Hickman, Lincat’s Development Chef, explains… “We have customers using Opus 800 clam griddles for toasted sandwiches, pancakes and even a full cooked breakfast of sausages, bacon, tomatoes, mushrooms and eggs. They are perfect for meat of course and ideal for gourmet burgers of different types and sizes, thanks to the plate height adjuster.”
Precise thermostatic control and individual digital timers on each clam plate help to produce perfect results, no matter how busy the kitchen. Independently controlled cooking zones provide greater flexibility and economy during quieter periods. A scraper and non-stick PTFE sheets are provided as standard. Based in Lincoln in the UK, Lincat manufactures products for cooking, holding and food display, which are supplied to commercial kitchens of every kind across the globe. In addition to Opus 800, Lincat’s brands include: Opus Combi Steamers, Silverlink 600, Lynx 400, FriFri, FilterFlow, Panther and Seal. Products are sold in the UK and in over 50 countries worldwide through a comprehensive network of distributors. Lincat Ltd is a member company of the Middleby Corporation.
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EAT. DRINK. SLEEP July 2017
How to choose the right till system for you When it comes to setting up and growing your hospitality business, the amount of choice for EPOS systems can be quite daunting. So how can you decide which will be the best fit for you and your business? Consider your long-term needs For many years, a ‘till’ was little more than a cash drawer and a calculator, but in today’s digital world, an EPOS system can become the beating heart of your business. A till system can now pull in and use data in a way that allows you to manage stock and staff, understand and engage your customers better, manage tables and food orders, make smarter business decisions and even integrate with accountancy platforms to improve efficiency and accuracy. Choosing an EPOS should be about more than just taking payments from customers, so think about your business needs today and in the future. Choose your merchant service partner From the wide range of options available, choose the option and cost level that suits your business best. A major bespoke system will be a significant investment; an off-the-shelf till might cost a couple of thousand pounds as a one-off payment; or you might prefer to spread the cost, choosing from the new breed of cloudbased systems that are more flexible and work on a subscription model. Choose your payment types Since the rise of digital technology, convenience has become the new loyalty. The key thing an EPOS should do is remove any barriers from the customer journey, making buying as simple and convenient as possible. The more contactless and mobile payments are promoted by major retailers like supermarkets and high street giants, the more customer expectations shift. Being able to take payments in this way will quickly become the expected standard, so don’t allow your business to get left behind.
Consider your connectivity The ‘cloud’ has revolutionised the way lots of businesses work, providing a platform to collect, analyse and use huge amounts of business data quickly and securely. Businesses in rural areas may hesitate to use new cloud technologies because of unreliable or slow broadband connection, but don’t be discouraged – there are solutions that allow companies to work offline and then sync to the cloud once there is a stable internet connection available. Future-proof your system Using new technologies and agile hardware will give you more flexibility to make changes to your way of working in future. A tabletbased POS system is intuitive to use and completely
flexible, so your business can have a system customised to its requirements rather than being restricted by set hardware solutions. The most important factor in futureproofing your EPOS solution, however, is ensuring that it enables you to gather and use data intelligently. If you can access real-time reporting of exactly what is selling, who is making the sales, and keep on top of cash flow, continually optimising your business can become second nature. In addition, the data collected gives you the opportunity to keep communicating with your customers and to build a longer-term relationship. Oliver Rowbory is co-founder of The Good Till Co., a cloud-based POS system that gives independent retailers, bars and cafes access to powerful data intelligence. For more information see www.thegoodtill.com.
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A hands-on approach to infection prevention Outbreaks of infection of any kind can not only impact the health of customers and employees, but can have long-lasting implications for the reputation of any hotel, restaurant or hospitality establishment. Mike Sullivan, managing director of GOJO Industries-Europe Ltd, discusses how hand hygiene is essential in helping to prevent the spread of infections in all food handling settings. The reputation of a hotel or restaurant takes years to build, however, can be irreparably damaged in a matter of days by a single negative headline. As we have seen in recent years, outbreaks such as norovirus can cause temporary branch closures and result in many customers and staff falling ill, subsequently prompting investigations by Public Health England. Outbreaks of such nature within the hospitality industry are unfortunately an all-too-common problem. From entire cruise ships to single mobile restaurants, no establishment is immune from the risks of infection. Norovirus is just one of the culprits. Other nasty and highly contagious infections – such as E. coli, which can be transmitted through contact with contaminated foods and cross-contamination between environments – also pose a real risk to the health of employees and customers. A clear risk Over 80% of illnesses can be transmitted by the hands . Storing and preparing food in an hygienic manner is vital to avoiding infection outbreaks, and this includes ensuring that all food handlers practise excellent hand hygiene. Effective hand hygiene is the first line of defence against the spread of infection. Despite the risks, research shows that one in four people do not wash their hands after using the washroom , and 46% of people who do wash, don’t wash long enough to be effective .
It is paramount that hand hygiene best practice is encouraged in any hotel, restaurant or hospitality establishment. Kitchen and bar staff should be made aware of the risk of infection, and be made aware of hand hygiene best practice. Customers should also be prompted to practice good hand hygiene. Education campaigns whereby notices and posters at key germ hotspots such as the washroom can help, and are a good start when it comes to increasing hand hygiene compliance and reducing the risk of infections spreading. Good hand hygiene is good business Good hand hygiene systems are essential to the smooth running of an entire business. In food preparation areas, only formulations that have been tested and passed in accordance with international food taint testing standard EN 4120:2007, should be considered. This provides assurance that they are safe for use in food handling. By ensuring that effective, easy-to-use hand hygiene products are readily available at all the ‘critical control points’ where food safety problems could arise, employers can also guard against risks. There is an added benefit of supporting employees by demonstrating the employer’s commitment to safeguarding their personal health and well-being. Education, awareness and support Combining technologically advanced formulations and state-of-the-art dispensing systems with education, awareness and support is the best approach to help organisations champion hand hygiene best practice. Ultimately, good hand hygiene in both staff and customers will reduce the risk and spread of infection in hotels, restaurants and other hospitality establishments.
1. http://www.cdc.gov/workplacehealthpromotion/implementation/topics/immunization.html 2. September 2007. Observational study sponsored by the American Society for Microbiology and the Soap and Detergent Association (SDA). 3. 2008 SDA Clean Hands Report Card® sponsored by the Soap and Detergent Association.
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Richard Haworth Introduces New Bistro Napkins Richard Haworth – the Manchester based linen supplier – has launched stylish Bistro napkins to complement their already market leading table linen offering. Perfect for casual dining, the napkins are available in three attractive colour stripe options.
pristine tablecloths and the casual setting of paper napkins, offering a high quality napkin which features chic coloured stripes to add a touch of panache to any dining experience.
The product, made from 100% jet-spun polyester, has the feel of cotton, yet Established in 1876, the company its increased resilience and toughness has long been providing bath, bed make it ideal for the rigours of the and table linens, along with soft hospitality sector. Resistant to snagging furnishings, to the hospitality industry. and shrinkage, with outstanding Indeed its introduction of a cotton-soft absorbency, it is both practical and polyester table linen range 20 years ago stylish, perfectly suiting it to its purpose. revolutionized the restaurant sector and quickly become the industry standard. According to Raj Ruia, managing director: “We’re incredibly excited to Its latest creation bridges the gap unveil our latest collection. The Bistro between the fine dining aesthetic of napkins offer both exceptional quality
and a more casual aesthetic, they’re the ideal complement for any table setting.” You can find Richard Haworth linen in venues such as Le Manoir aux Quat’Saisons, Wimbledon tennis club, JP Morgan and Home House in London, all of which the business enjoys long-standing relationships with. Richard Haworth supplies quality linen for the bed, bath, dining room and kitchen to a range of different businesses, including hotels, B&Bs, laundries, restaurants and spas. For more information about the business or its latest range, please visit www.richardhaworth.co.uk or call 0845 337 7001 today.
EAT. DRINK. SLEEP July 2017
Electronic Hotel Door Locks
for ease of use and increased security. TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.
â€œThe professionalism and workmanship shown from the original Demo, site survey and installation was second to none. The locks were delivered and installed at a time that suited us, with the minimum amount of disruption. An excellent Job!â€? - Paul , GM, Abbey House Hotel 58
TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.
The Stature RFiD Electronic Hotel Sauna - Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. • • • • • • • • •
Audible and visual opening Notification “In Use” L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available
www.tss-locks.co.uk 0844 99 33 253
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Your Key to Sauna RFiD Electronic Locker Lock Satisfaction.
EAT. DRINK. SLEEP July 2017 Over the past 25 years WS Uniform has built up an impressive knowledge of bespoke and stock clothing to fit endless tastes and budgets. With client lists covering a diverse range of establishments from hotels, restaurants and bars, to schools, universities, sports clubs, hospitals, shops and cinemas. This variety has allowed the company to develop relationships with a large number of stock clothing and accessory suppliers, gaining them access to a vast collection of quality products.
with fabric suppliers and clothing manufacturers. Their experiences in the bespoke market include waistcoats, Nehru jackets, suits, shirts, polo shirts, tunics, and even bags, ties and hipflasks.
WS Uniform has also had great opportunity to explore bespoke manufacturing, making valuable connections
For further information, or to get a glimpse at the possibilities for your business, please visit wsuniform.uk
The bespoke field of the business ties WS Uniform to fashion house Walker Slater, the Edinburgh and London based tweed specialist. The smart tailoring ethos of the parent company has been inherited by WS Uniform, which helped in popularising tweed uniform items over the past few years.
M A N A G E D M U S I C S O L U T I O N S FROM £25/MONTH
PRO-VIBE has been speciﬁcally designed to create the soundtrack to your brand.
Fully managed music solution: With no employee intervention you can be assured the music is perfect throughout the day.
Music in a retail environment is proven to inﬂuence buying behaviour. We will match your brand and vision with the right soundtrack to maximise customer spend and overall experience. Changes in tempo, volume and genre all contribute to this science and we have the formula.
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Trusted suppliers to the trade since 2005, dealing with single sites to multi-site, national brands. Retail / High Street / Hotels / Licensed Trade / Restaurants / QSR
0844 686 8001
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Professionally created playlists Auto-timed schedules In-store radio – custom jingles for promotional advertising Hard-drive storage (mini PC on site) for reliability – no streaming or buﬀering issues Monthly internet updates Multi zones available Licensed music supplier with comprehensive library 7 days technical support – phone, online, on-site
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Bonita Lashes Launch Their Power Collection Bonita Lashes, founded by stylist Florence A. Ramos which offers 100% authentic, cruelty-free 3D mink lashes has today announced the launch their newest collection – The Power Collection. This collection is in collaboration with her campaign Pain to Power which was founded to raise funds for Sickle Cell Gene Therapy that has been pioneered in Paris, France. Sickle cell anaemia is the world’s most common genetic disease which affects people typically from Africa, India, The Caribbean and the Mediterranean. Those that suffer from the disease have red blood cells that are shaped like ‘sickles’ or crescent moons due to haemoglobin abnormalities. Sufferers of sickle cell often live a life of pain, regular hospital visits and in a number of cases – reduced life expectancy. The Bonita Lashes Power Collection will donate 20% of the proceeds from each sale to Imagine Institute, a Paris based research and innovation institute aimed at understanding and treating genetic diseases. Founder Florence Ramos is a sufferer of the disease herself and was inspired by the recent news reports on the success of gene therapy treatment in curing sickle cell disease. This is a beautiful 4-style invisible band collection that captures the diversity and beauty of the four different locations the styles are named after. Each style was carefully chosen to fill the wearer with the same amazing confidence each and every time she wears her lashes. This premium collection is the second offering from the brand and will be launched on 30/05/2017. The brand will be promoted with an eye-catching advertising campaign to drive awareness for the disease and the campaign. Each of the four lash styles are packaged in exclusive packaging and will retail for £24.99. The invisible band on the lash adds for flexibility and long-term wear. The superior quality of the lash will give the wearer up to 20 wears. The Power Collection will be available exclusively on their website www.bonitalashes.com and is available for international shipping.
Interiors & Design Philip Watts Design +44 (0) 115 9269756
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
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Tevalis 01923 294446 www.tevalis.com
We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills
WRS +44 (0)1933 533880 www.wrssystems.co.uk
Coffee + Coffee Machines
Flexfurn +44 (0)1242 524777 www.flexfurn.com
The Spirit Lab Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.
www.spiritlablondon.com Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London
OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics
Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk
Interiors & Design Jura +44 (0) 800 552 5527
CUBBINS 01434 604 181 www.cubbins.co.uk
Tableware www.slateware.co.uk +44 (0)1248 600656
Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
e: email@example.com t: +44 1628 532003 w: www.oasisgraphic.co.uk
Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
BALMORAL TEXTILES (028) 90617431
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
Radnorhills www.radnorhills.co.uk firstname.lastname@example.org
To advertise in the directory please contact Andy Bell on 01843 448443 Prices from ÂŁ120 for the year.
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