eat.drink.sleep October 2016
www.eat-drink-sleep.com
Hotel Locking Specialists
•Independent Hotel Show - 18-19th Oct, Olympia West London •The Fine Bedding Co - Luxury and Ethically Sourced Bedding •NFS - EPoS and Mobile Payments Give Restaurants the Competitive Edge
OF THE BIG PREMIER LEAGUE GAMES with more top picks than ever before, exclusively live on Sky Sports. LIVE FOOTBALL with new Friday night fixtures, plus Saturday, Sunday & Monday games, exclusively live on Sky Sports. CUSTOMERS THROUGH THE DOOR, staying longer and spending more, on more days of the week.
S E M A G E 126 LIOVN BT SPORT VS 42
Premier e r o m x 3 s a h Sky Spor ts port, S T B n a h t s e League gam w games on Friday e including 10 n ing Sky you can look in nights. So by jo pub-packing moments e for ward to mor in your tills. y and more mone
TO HEAR ABOUT OUR LATEST OFFERS,
Call 08448 244 930 Statistics quoted refer to the whole of the 16/17 season. Friday night matches include 10 Premier League matches throughout the season and a variety of other matches from other leagues. Sky Sports requires a Sky subscription, equipment and installation. Further terms apply. Calls to Sky cost 7p per minute plus your provider’s access charge. Correct as at: 12.09.2016
DOWNLOA
NOW
D
THE JLA CATERING EQUIPMENT
CHECKLIST
HOW TO BALANCE PROFITABILITY & PERFORMANCE
THE JLA CATERING EQUIPMENT CHECKLIST IS AN INVALUABLE GUIDE WHICH COVERS:
ENERGY SAVINGS
REGULATION
The equipment changes that could significantly reduce your operating costs
The legislation and guidance you need to comply with
Catering
ALLERGIES & CROSS-CONTAMINATION Keep customers happy and healthy and comply with safety requirements
FALSE ECONOMIES Are you making decisions on your equipment based on incorrect assumptions?
Catering
MAINTENANCE SAVINGS Cost analysis: callouts vs maintenance packages
eat.drink.sleep
Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager
Michael Amor 01843 591 523 michael@eat-drink-sleep.com
Publishing Director
Tony Little 01843 582 733 tony@eat-drink-sleep.com
October 2016 4
News
8
Editor’s Choice
20
Independent Hotel Show Preview
42
Bedding & Bedroom Essentials
56
EPOS
76
Directory
Editor
Jeremy Tring jeremy@eat-drink-sleep.com
To find out more visit our website: www.eat-drink-sleep.com
EAT. DRINK. SLEEP October 2016
News
Camden Town Brewery Reinvents Packaging Camden Town Brewery have been one of the major forces in the craft beer revival in the UK since they were founded in 2010 in the basement of The Horseshoe pub in Hampstead. Founded by Jasper Cuppaidge, the brewery gained popularity quickly through its core line up and seasonal brews and are now stocked throughout the UK. Camden Town Brewery received a backlash in December 2015 when they announced they were to be taken over by the world’s largest brewing conglomerate, AB InBev after initially crowdfunding to build their new brewery in North London. Camden Town Brewery today (10th June 2016) unveiled their reinvented branding which is to be rolled out onto all of its tap badges, bottles and cans. The branding Once the new brewery is completed in 2017, Camden will be offering some of keeps the brewery’s fun and colourful their core range in new vessels – such as their Gentleman’s Wit and Pils in cans nature but uses bold colour and typography and their unfiltered Hells and Ink Stout in bottles and cans. to make the name and style of beer clearer. Ross Stirling from the branding agency Studio Juice that worked on the The logo of the company has also been redesign project, added: “Much like the Camden Hells lager of today, the changed slightly and will also appear on all refresh is the result of tireless refinement. It was about making what worked of the new packaging. The new cans and work harder. On their own, these beers scream from the tap rooms and bottle bottles will be available in Waitrose, Marks shops, but as a collection they come together to celebrate their irreverent fun and Spencer and Majestic Wines from today. nature and continued success.”
Newby Tea
The addition of the world’s most awarded tea, Newby Teas of London, to any hotel menu is guaranteed to add a luxurious experience to any hotel’s catering service during the Christmas season. Newby is a specialty tea brand that caters to luxury and premium locations, including Gleneages, Blenheim Palace, The Goring and the Grosvenor House Hotel. Their range is the perfect indulgence for the upcoming holiday season: Providing a healthier, calming alternative to traditional Christmas winter warmers. Newby’s unique packaging process preserves the freshness, character and flavour of the tea. Between tea bags, loose leaf, whole pyramid infusers and flowering teas, Newby provides an extensive product range suitable for Christmas. The Festive blend collection for 2016 includes Apple Strudel, Black Tea & Thyme and Ginger & Lemon
seasonal teas and food pairing suggestions as well as marketing support. The Newby range also extends beyond tea, offering a wide range of tea gifts, some seasonal, perfect for suites and rooms and for hotel gift shops.
With a proven track record of success in hotel catering, two of Newby’s hotel customers were recognised in the prestigious ‘Afternoon Tea Awards 2016’, with The Goring highly commended and the Grosvenor winning ‘Best Family Working closely with their hotel partners, Friendly Afternoon Tea’. In collaboration with Newby Teas, these hotels were Newby also provides in-house tea training, able to defeat strong competition from the competing hotels on the London creating unique tea menus that feature afternoon tea scene.
4
It is the first time the AA has revealed the shortlist for this category and follows the unveiling of shortlists for four other categories - AA Food Service Award, AA Eco Hotel of the Year, AA Housekeeper of the Year and AA College Restaurant of the Year last month. This year’s AA Chef of the Year shortlist, drawn up following the collection of votes from chefs holding an AA Rosette, is:
•
Angela Hartnett
•
Ashley Palmer Watts
•
Clare Smyth
•
Nigel Haworth
•
Sat Bains
•
Simon Rogan
The winner will be revealed at the awards at The Grosvenor Park Lane on Monday 26 September. Past winners of the award, previously named the AA Chefs’ Chef of the Year, include Daniel Clifford, Nathan Outlaw and Tom Kerridge.
Deluxe installation at Doubletree Milton Keynes Doubletree by Hilton Milton Keynes and Airwave have worked closely to provide guests’ state of the art entertainment solution. The impressive hotel and conference centre is built into Stadium MK, home of League One football club MK Dons and a 2015 Rugby World Cup venue. Airwave implemented the latest 40″ Samsung 690 Smart LED hospitality televisions, supported by Exterity’s H-Browser Solution. The Exterity Enterprise System allows the hotel to offer a personalised guest experience providing upcoming hotel and stadium information as well as a rich
selection of Freeview Channels. As an Exterity Platinum Partner Airwave further enhanced their relationship with the UK based IPTV specialists. Airwave carried out the installation, working closely with Stadium MK to avoid disruption. The Enterprise Solution eliminates the need for set-top-boxes and additional cabling reducing the chance of hardware failure and reducing energy consumption. The Samsung screen boasts high definition LED picture quality on super sleek screens with extra thin bezels.
EAT. DRINK. SLEEP
Six top chefs have been shortlisted for the AA Chef of the Year award, with the winner to be announced at the AA Hospitality Awards 2016.
October 2016
AA Chef of the Year 2016 shortlist revealed
News
Neapolitan inspired pizza restaurant Panzo to open in Exmouth Market A new pizza brand has launched in Exmouth Market – the result of a collaboration between an entrepreneur and an Italian agricultural centre Panzo, which opens this autumn, offers individually sized pizzas, made with double cooked lighter dough and a choice of toppings a concept inspired by the Neapolitan panuozzo sandwich - using charred wholewheat dough from the oven - which will also feature on the menu. Founder Anna Skigin has partnered with Eccellenze Campane, the agricultural centre in Naples to create the concept, writes BigHospitality’s sister publication MCA Insight . A selection of daily salads and plates of mezzo will also be served. Dessert will comprise pastries alongside Italian classics such as Tiramisu and produce from Eccellenze Campane will also be available to buy. Skigin said: “The inspiration behind the dough came from the panuozzo, a Neapolitan pizza sandwich done by Luca Manzi of the Manzi brothers, considered to be amongst the best artisan makers of panuozzo in Naples. “This is the stage at which the idea for Panzo was born. I noticed that so many pizzas in London focus more on the dough over the ingredients and flavours on top. I wanted to create a pizza that wasn’t so heavy without compromising on flavour, concentrating on the ingredients and produce used. Exmouth Market was the perfect location, I love the local vibe, and it’s a true food lover’s paradise.”
5
EAT. DRINK. SLEEP October 2016
News
Bright Goods LED Filament Lamps Recreate Bavarian Schloss in Manchester An installation of Bright Goods LED filament lamps has helped recreate the atmosphere of a traditional Bavarian schloss, or country house, within Manchester’s newest music and entertainments venue. Albert’s Schloss, which is located in Peter Street beneath the city’s Albert Hall, is a popular daytime destination for business and social meetings. However, as dusk approaches, it transforms seamlessly into an energetic, live music beer hall where Bright Goods LED filament lamps complement the overall ambience and experience. One of the UK’s foremost lighting design specialists, The Light Corporation (TLC), was commissioned to design a spectacular lighting system that not only achieved the performance of incandescent bulbs but also ensured flexibility, versatility and energy efficiency. At the heart of TLC’s innovation design is an imaginative installation of Bright Goods Josephine LED filament lamps augmented by an impressive array of George LED filament globe lamps. The Josephine and George, which are amongst the most popular and bestselling models from the Bright Goods range of LED filament lamps, feature a unique crown-shaped filament and lattice filament respectively to ensure a beautiful, warm and welcoming light. Installed within a striking network of industrial copper pipework, the Josephine and George LED lamps provide excellent illumination that is
6
fully dimmable to capture the magic, the mood and the moment. Designed to provide a timeless vintage feel, the Bright Goods LED product range includes a wide selection of popular shapes, including globes, squirrel cages, candles, long tubes and traditional GLS bulbs to create the designer-induced decorative glow, previously only the territory of energyhungry incandescents. Where a filament bulb consistently in use over 10 hours a day would require replacing in less than a year, all lamps in the Bright Goods LED range are fully dimmable and provide a highperformance lifespan of 30,000 hours which is around ten times that of a conventional filament bulb. “The lighting design brief we received for the Albert’s Schloss project was very wide which made the job challenging but also gave us the opportunity and freedom to demonstrate our creativity,” says Michael Wake of The Light Corporation. “That’s where the Bright Goods Josephine and George LED filament lamps were ideal first choices to bring our cutting edge design to life. Offering a perfect combination of elegance, style and energy efficiency, the Josephine and George enabled us to create the atmosphere of a traditional Bavarian schloss in the pulsing heart of Manchester. Although initially sceptical about using LED lamps to create the desired ambience, our client was blown away with what we were able to achieve
and he’s delighted that we’ve helped to meet the overall goal - a customer experience that’s second to none. In fact, I now use Albert’s Schloss to demonstrate to other clients what we can achieve with LED filament lamps.” www.brightgoods.co.uk 01276 691 230 sales@brightgoods.co.uk
EAT. DRINK. SLEEP October 2016
News
FUEL UP WITH GUILT-FREE FIZZ Healthy drinks brand VITHIT launches delicious bubbly range Move over Prosecco, there’s a brand new sparkling tipple in town! Healthy drinks brand VITHIT (vithit.com), available from Tesco, Sainsbury’s, BOOTS and WHSmith has unveiled the ultimate guilt-free fizz, VITHIT Bubbly. The new sparkling juice drink is the perfect pick-me-up, available in a super stylish can and three lip-smacking flavours – ZESTEA (Lime & Ginger), ESSENTIAL (Strawberry, Elderflower and Mint) and VITAL (Coconut, Mandho & Lime). Each dinky Bubbly can boasts less than 35 calories and contains no added sugar and is, instead, gently sweetened with the stevia plant. VITHIT Founder, Gary Lavin, said, “We wanted to create a fizzy drink that doesn’t damage your health, rot your teeth or compromise on taste. We feel we’ve achieved this with VITHIT bubbly and UK consumers are already absolutely loving it.” VITHIT Bubbly is brimming with vitamins and minerals; each and every can is packed with RDA 100% of Folic Acid, Biotin, Niacin, Vitamin B1, Vitamin B5, and Vitamin B12 and a strong helping of healthy tea. For further information please visit vithit.com or join the VITHIT #HealthYourself community on Twitter, Instagram and Facebook.
7
Editor’s Choice
Save The Date! Make Way for Innovation as the International Food & Drink Event is Back for 2017 Clear your diaries and get ready to be inspired! The UK’s biggest food and drink exhibition – The International Food & Drink Event (IFE) is back in 2017! Bursting with inspiration, the four day fair (19-22 March 2017) will bring to London’s ExCeL the very best in pioneering global food and drink brands. With more than 1,350 suppliers showcasing the latest category innovations, across IFE’s nine easy to navigate sections, you are guaranteed to leave having seen, learnt and tasted something new. Whether you’re looking to showcase your products in front of some of the industry’s biggest UK and international buyers such as Costco, Unilever and British Airways or keep one step ahead of global trends, IFE 2017 is the place to be. Revamped and better than ever before, IFE 2017 has a fresh new innovative and interactive website, allowing buyers to plan their visit ahead of the show, as well as new exciting networking areas to be enjoyed by buyers and suppliers alike. What’s more, IFE 2017 will see the launch of two inspiring speaker stages, the Talking Trends stage and the Big Picture theatre.
8
EAT. DRINK. SLEEP October 2016
Editor’s Choice
Focusing on the latest industry developments and key food and drink insight, the Talking Trends stage will be home to a wealth of knowledge as industry experts cover everything from consumer buying habits to forecasting future food trends and new product development. The Big Picture theatre will be IFE 2017’s keynote speaker stage, commenting on the hard-hitting topics that really matter to the industry, including sugar tax, obesity and the skills shortage. The spectacular line up will be sure not to disappoint. Also brand new for 2017 will be The Staff Canteen Live. This interactive demo kitchen will offer practical guidance, the latest food fusion advice as well as exclusive behind the scenes insight from some of the industry’s finest chefs. Event Director, Soraya Gadelrab commented: “We are extremely excited about the 2017 edition of IFE. We have spent the last two years refining our best in class format to ensure that the show stays ahead of the curve and reflects the fast moving, pioneering and trend led nature of the global food and drink industry. Co-located with Waste-Works and Pro2Pac which brings thought leadership and innovation in waste management and packaging, we are confident that when we open in March 2017 our new look IFE will offer suppliers and buyers the most inspiring, engaging and modern IFE experience yet”. Stands are selling fast, if you would like to enquire about exhibiting, please contact Andrew Pantelli on Andrew.Pantelli@freshmontgomery.co.uk or call +44 (0)20 7886 3055 for more information.
To find out more visit the new look website www.ife.co.uk and follow the action on Twitter @IFEexhibition using #IFE17.
9
EAT. DRINK. SLEEP October 2016
Coffee
T
he UK is gradually becoming a nation of coffee fanatics, as opposed to tea enthusiasts, and the population is now well on its way to becoming coffee fusspots. People have gotten used to the finer taste of a freshly brewed offering from their high street coffee outlet and now one in five of them has a pod machine at home, enabling the choice of a different flavour or strength every time they make themselves a cup. Easily satisfying this new craving for taste and quality by the catering world is the new challenge.
PERFECTION at the Push of a Button
Just because you may be catering to a captive audience in your venue, or your bar, restaurant or lounge, doesn’t mean to say you don’t need to raise your game. The question is, what does the hospitality and catering sector do to try and keep up with this new demand from the ‘Starbucks Generation’? To cater for them and their many and varied tastes, there is now a need to offer flexibility, convenience, consistency… and lots of options. Catering pod machines are now available to food and drink service providers and the new generation of these ‘brewing systems’ produce a perfect cup of fresh coffee, tea or hot chocolate every time with no hassle, effort or expertise. Keurig®, North America’s number one single cup brand, provide machines which can also accommodate different cup sizes at the press of a button, can be plumbed in or free standing with large water reservoirs, and offer a wide range of different coffee blends and flavours, including Starbucks as well as teas and infusions from Twinings, and hot chocolate. One small machine does it all. It makes serving a full size, freshly brewed, quality hot drink a caterer’s dream.
Hotels are trying different tactics to enhance their offering to guests, but one of the simplest ideas is to give customers access to lovely hot beverages through an onsite brewing machine in various locations. They will have the option of having a coffee in the lobby, the bar, the lounge, the breakfast room, or in their own room, using branded pods with no need to go outside and visit their local chain café for their caffeine fix. The hotel that has in-room brewers definitely are winners and the appeal of high street brands, such as Starbucks, is a definite plus.
Keurig machines are compact, stylish, convenient, low cost, easy to use with a touchscreen, and require little to no maintenance. They produce a perfect cup every time in under a minute, in 5 drink sizes, with no hassle, effort or expertise required. Also, the appeal of being able to offer a cup of Starbucks® coffee is a real plus. Keurig brewers A household name in the USA, are hugely versatile, simple to operate and can be Keurig are now making their mark in the UK and can be found in plumbed or unplumbed.
10
branches of one of the leading high street banks and in PGA Pro Shops at golf courses nationwide as well as hotels and hospitality locations across the country. Don’t you think it’s time to take a look at Keurig? Why not request a Free Trial?** Contact us below for more information about trying a Keurig® Brewing System — along with free samples of our great tasting coffee, tea and more. ** Some restrictions may apply
www.keurig.co.uk Tel: 0800 012 1351 Email: uk.customerservice@keurig.com
IN NO Sta CL W U tu Au tor D to y S m ic ES ati k P on ay ! .
25 years
eRostering, Time & Attendance, Holiday Tracking, HR and Absence Management Solutions Ten Reasons Why You’ll Love Softworks Solutions! 1. Better and Optimised Rostering
Easily create work rosters for full time, part-time and seasonal employees while adhering to company policies and procedures.
2. Accurate Time & Attendance Recording
Accurately track hours worked by employees for generating payroll, operational planning and legislative compliance.
3. Easily Manage Holidays & other Leave
4. Accurate Payroll and Easy Integration
Effortlessly manage employee leave including; holidays, maternity, paternity, parental and sick leave.
With Softworks Time and Attendance solutions you can ensure that your payroll is 100% accurate. Softworks integrates with all leading 3rd party applications including:
+ many more...
6. Reduced Administration
7. User friendly look & feel
Softworks will dramatically reduce administration and queries from employees in relation to rosters, attendance and absences. Following research with our clients, we’ve designed a clean, bright interface that’s easy to use and navigate.
8. Employee Self Service included as standard
9. You don’t have to just take our word for it!
Softworks system is as flexible as your business and can be configured to your organisation’s various contracts, policies & procedures.
Softworks has extensive experience working with hotels, restaurants, bars and catering companies and our solutions and teams consistently get great reviews from clients. We think you’ll love working with us too..!
For further information about moving to Softworks:
Contact us today on
This is what Andrew Prior, Finance Director of the 5 Star Druids Glen Resort had to say… “ We are very happy with Softworks. We like the product and we have a very good relationship with the team. The system has enabled us to spend more time on our core business objectives and less time on manual and administrative tasks. “
10. And the best reason is…You’ll love it!
5. Tailored to your specific needs
Employees can easily check balances, request holidays and absences and view their roster. Easily access via web, iPad, smartphone etc.
+44 1527 888 060 - hello@softworks.com - softworks.com
EAT. DRINK. SLEEP October 2016
Bringing Country To The City “
The setting is very relaxed, the staff are very attentive and the food really does exceed expectations.
Sometimes you just want to escape to the countryside, thoughts of real ales, open fires, fur throws and home cooked pub dinners are a perfect treat. However, travelling too far from London is often the issue.
the cool blues and exposed woods that feature heavily. The fur throw, comfortable sofa and well-chosen accessories are the extra touch that really makes you feel at home.
Upon entry you have inviting leather armchairs in every nook and cranny, giving you the perfect space to relax together. A wide variety of any ones favourite tipple and the welcoming staff mean that you’ll have an easy time to prepare for dinner or just unwind after your travels.
You have free Wi-Fi in the rooms and a mini bar for when that extra drink is needed.
Each room has all of the main features you expect with the SKY TV, Well fear no more, as Youngs & tea and coffee making facilities, iron, Co Brewery have brought the hair dryer and fridge. The TV even has countryside to Twickenham with the BT Sports, so if you want to catch up very traditional Alexander Pope Hotel on the football rather than the rugby & Restaurant. around the corner, you can.
Going upstairs to the spacious rooms really brings the farmhouse feel to life. Clean and fresh colours for the walls and floors brings out
12
Coming back downstairs you have the restaurant. With a very traditional feel, the menu is blended perfectly. Seasonal specialities and great produce have combined together to give the very classic dishes a home cooked vibe. Our personal favourites were the Baked Camembert with the rustic garlic bread and a very well-
seasoned salad accompaniment to start, the Pan fried duck breast for the main, with beautifully fresh asparagus and spiced plums to bring through the duck. Finally, you have to finish with the gooiest brownie, vanilla ice cream and crunchy hazelnut brittle.
Again, the setting is very relaxed, the staff are very attentive and the food really does exceed expectations. The Alexander Pope really has the feel of a home from home, where the traditional look has met with the modern touches in harmony.
A great place to while away Sunday afternoons, eat with good friends or even catch a game of rugby from just around the corner.
13
October 2016
EAT. DRINK. SLEEP
Savini at Criterion CafĂŠ Restaurant
14
When deciding upon somewhere to spend the evening which showcases fine dining at its best, there is nowhere quite like the spectacular and historical restaurant of Savini at Criterion. Situated in Piccadilly Circus, it is directly opposite the Piccadilly lights; its grand entrance is unmissable and stands out as elegant in the hustle and bustle of London’s centre.
refurbished the Byzantine luxury is stunning to the eye. From the superior marble pillars to the big, magnificent fire place, the decoration of Savini will leave you breathless. On arrival we were greeted and acknowledged by all staff, who delivered first class service throughout the evening, making the experience all the more enjoyable.
I must begin by describing the beautiful interior which is met by a great sense of welcoming and relaxation delivered by staff. Recently
We began with ordering a bottle of wine, a perfect way to absorb the calm setting and escape the Piccadily chaos outside.
EAT. DRINK. SLEEP October 2016 With the magnificent chandeliers illuminating the silverware, the executive chef Giovanni Bon offers his own twist on regional dishes. We ate from the La Carte Menu which provided use with exquisite variety, something for everyone. To begin I would highly recommend the tagilatelle with veal Ragu Bolognese, a perfect portion size, beautifully cooked and served with a smile. Although if you are seeking a lighter starter dish there are further options such as a variety of deliciously flavoured soups which my partner appreciated immensely. For me, the lamb chop served with seasoned vegetables with mint and red currant sauce is a must for a main dish. The lamb is cooked to perfection; the meat slides off of the bone and melts in your mouth. In all honesty one of the best cooked lamb I have ever tasted, absolutely exquisite. The seasoned vegetables accompany the meat well along with the mint and red currant sauce which adds a burst of flavour.
Once finished, although incredibly satisfied with my meal so far, I was told by our waiter that I simply had to try the Dulcey chocolate mousse as a dessert. Of course, I couldn’t resist! The savoury chocolate mousse tempts your taste buds; it is served with almond and caramel biscuit which just adds to its deliciousness. I was also surprised and delighted to find a caramel middle when I pushed my spoon into the mousse, these mix of flavours were heavenly and a perfect ending to my meal. We ended the night with a few drinks at the grand bar at the front of the restaurant, giving us further opportunity to appreciate the alluring design and to chat to the friendly staff, which we could not fault. When you are next in London in Piccadilly circus be sure to venture into the elegant Savini at Criterion. Whether it may be for ritzy breakfasts, afternoon teas or an evening of the finest of dining, this is an experience of amazing food and faultless service which you should not miss.
15
October 2016
EAT. DRINK. SLEEP
What is delightfully different compared to other London restaurants that are priding themselves on their choice of beef is the variety and great thought gone into completing the perfect menu here. Whether you are looking to talk business, perhaps celebrate a new venture and/ or a more informal visit M certainly ticks all boxes when looking for a fine dining experience.
M Restaurant – Threadneedle Street
Around the world with 6 wonderful steaks. Martin Williams is synonymous to say the least when it comes to fine steaks and luxurious dining. The M restaurant which is located both on Threadneedle Street (EC2R) and now also Victoria Street (SW1E) optimises what it takes to fulfil your carnivorous needs.
There are many different ways to enjoy your evening. The restaurant is made up of two separate concepts. You have the M Grill & M raw to choose from, both offering delightful courses throughout. Highly recommended is the Kangroo Tartare, Infused with egg yolk, Mushrooms and topped with nasturtium. It is a succulent starter and magnificent with its light texture. Another notable option is the grilled octopus. This again a light but fulfilling starter as you prepare for your main. I think there is only one choice when coming to M, Of course there are many other fine dishes on the menu however the steak is a must as there is so many wonderful varieties to choose from. Opting for the USDA Prime fillet form Kansas and can only describe this a delicate masterpiece. Rarely beef can be grilled to such perfection (no pun intended) the kitchen staff have shown their quality in preparing this amazing taste experience. Although a sauce is optional and if deciding I would recommend the Chimichurri. This really needs no extra flavour as it is rich enough to please the pallet and is exceptional from the first to the last bite. There are many side orders that work well with this steak. Notably the jersey potatoes work extremely well. M restaurant certainly exceeds expectation and with a few surprises up their sleeves it makes for one of the must eat restaurants in both East and West London. After your meal it is highly recommended to head to the “Den” where you can be allocated a drinks locker and enjoy a game of Fußball and Fifa. This being the perfect after work chill out if visiting the Threadneedle Street location. The waiter service is also a fantastic and refreshing reason to visit. This really was not the icing on the cake but the topping on the steak.
16
EAT. DRINK. SLEEP October 2016 If you are someone who has never tried Oysters before, the new Wine and Oyster bar in Crystal Palace market is the perfect place to give them a go. Open for just over three months, this stylish new restaurant serves up delicious fresh oysters at reasonable prices and has an amazing and varied wine selection to go with them. The oysters are sourced fresh from London’s famous Billingsgate market four times a week and you can immediately taste the quality. I’ll admit, before coming here I couldn’t remember if I had ever eaten oysters before, let alone whether I liked them or not. However, my worries faded away as soon as the first oyster slipped down my throat. Fresh, succulent and full of flavour, these oysters are sure to satisfy first time eaters and seasoned oyster pros. I went for the Malden Gigas rock oysters, which are from the black water estuary with a distinct flavour due to the marshes where they are grown.
The Wine & Oyster Bar at The Crystal Palace Market They come accompanied by three superb sauces. The first is what the restaurant simply calls ‘oyster sauce’ which is a mixture of soy sauce, lime and orange juice. The second is a sharp mix of red wine vinegar and shallots and the final sauce is a traditional salsa. For those who prefer a meatier oyster the Irish oysters come highly recommended. There is even a counter where you can sit and watch the chef crack open the oysters and prepare them for you. To go with these delicious treats the manager, Fabien, recommended a bottle of Pecorino Gabriel; an Italian white wine which complimented the oysters fantastically. The wines are sold at retail prices and with Fabien visiting Portugal very soon on a wine sampling trip there are sure
to be some more incredible wines popping up on the menu. It’s safe to say that Fabien certainly knows his stuff when it comes to good food. The Frenchman owns a cheese importing business and a stall in Borough market and it only follows that the finest ingredients are used on the menu. This can certainly be said of the cheese and charcuterie board which contains some delicious cured meats, a fantastic 24 month matured Comte cheese and a soft cow cheese which has been matured with white wine. This is the perfect place to either start or end your evening and sample the finer things in life without breaking the bank.
17
What can your menu do? OFFICIALLY LAUNCHING AT
STAND 1312
Bring your menu to life, Bring your restaurant to life.
NOMINATED FOR
+ NextMenu Seminar Theatre
Three reasons for NextMenu: NextMenu boosts sales, reduces costs and creates a mesmerising experience for your restaurant. It helps you provide a reliable service, retain your key members of staff and lets you see and know everything that goes on in your restaurant...
Capture every up-sell opportunity. • mouth-watering photos and videos • multiple languages • dynamic recommendations
up-sell of drinks, starters 30% and desserts Serve more customers, more easily. • instant ordering and payment • time for quality waiter engagement • no more mistakes in orders
17%
rush hour revenue increase from faster table turns
Learn how to become even better.
Bring your restaurant to life with NextMenu.
www.nextmenu.com sales@nextmenu.com @NextMenu
• real-time feedback from your customers about your food, staff and ambiance • real-time awareness about delays in your kitchen, bar and service • in-depth data about how your customers spend their time at the table
Hospitality & Leisure
THE BUSINESS EVENT FOR LUXURY & BOUTIQUE HOTELS
CHECK-IN WITH MORE THAN 300 EXHIBITORS AND BE INSPIRED AT OVER 30 TALKS AND WORKSHOPS
HURLINGHAM – THE BATH COMPANY, STAND 236
LOMBOK, STAND 277
LSA INTERNATIONAL, STAND 187
REGISTER FOR YOUR COMPLIMENTARY PASSES NOW AT INDEPENDENTHOTELSHOW.CO.UK
@ I N D H OT E L S H OW
I N D E P E N D E N T H OT E L S H OW
@ I N D H OT E L S H OW16
I N D E P E N D E N T H OT E L S H OW
October 2016
The Independent Hotel Show 2016 Show Preview
EAT. DRINK. SLEEP
Independent Hotel Show Preview
The Independent Hotel Show 2016 The Independent Hotel Show, presented by James Hallam Hospitality & Leisure, returns to Olympia this October (18 & 19). Guests will enjoy a packed two days of networking, new business ideas, advice and insight from some of the UKยนs leading figures within the luxury, boutique and independent hotel sector, alongside an unrivalled collection of top quality suppliers covering everything from marketing and finance to booking systems and bathrooms. This year brings with it more exhibitors, more seminars and more feature areas, including New Kids on the Block, and an enhanced Destination Spa area.
Exceptional Exhibitors Discover the finest products and service providers as the Independent Hotel Show presents a carefully selected line-up of over 300 premium exhibitors from across the hotel industry, the biggest and most diverse collection of suppliers ever at the show. A one-stop-shop of all the essentials needed to run and grow a successful, profitable hotel, the Independent Hotel Show is the must-attend event for anyone working within the boutique and luxury hotel sector looking for inspiration and reassurance. With a confirmed line-up of stellar exhibitors for 2016, including British broadcasting titans Sky, innovative booking suite for independent hotels eviivo, UK agents for top European brands Agentia, independent hotel insurance specialists James Hallam Hospitality & Leisure, and official tea partner for the show T2 there is something to suit every need.
For a full list of exhibitors visit www.independenthotelshow.co.uk
21
EAT. DRINK. SLEEP
Independent Hotel Show Preview
October 2016
Inspiring Independents Hear from industry thought leaders as they share their knowledge, insight and expertise across a range of hard-hitting seminars and business discussions that tackle some of the industry’s hottest topics. Taking place in the Business Theatre, on the Innovation Stage, and Wellness & Lifestyle stage, the 25 expert-led seminars offer first hand design, technology, marketing and business support and advice, and provide valuable insight from some of the leading names in the hotel business to help new and established hoteliers improve their performance. Seminars on Day One include The Zeitgeist Talk led by top consultant Melvin Gold, during which he will present his essential insights for the sector going forward in a report especially commissioned for the Independent Hotel Show. Thoroughly Modern Marketing, led by chairman of HMA Ed Purnell, will examine the latest marketing buzzwords ‘ethics’, ‘purpose’ and ‘personality’, whilst Alistair Sandall, The AA, Robert Nadler of Nadler Hotels, and PJ Kenny, general manager, Hoxton Holborn, will discuss whether the current star rating system should be consigned to the past in Staring at the Stars. What do millennials want from their job? Creating the ultimate workplace, chaired by Zoe Monk, editor, Boutique Hotelier, focuses on honing the work-life balance, team involvement, and promoting personal growth. On Day Two, take your pick from an impressive selection, from The New Service Culture, a masterclass in service presented by Peter Hancock, chief executive, Pride of Britain Hotels, Oliver Williams, general manager, Ellenborough Park, Stewart Davies, group operations director, CG Hospitality, and Paul Milsom of Milsom Hotels, to OTAs – the best of frenemies, discussed by Steve Lowry, MD and co-founder of Umi Digital, Simon Bennett, owner of Augil Castle, Dori Stein, CEO, Fornova, and Jonathan Raggett, MD, Red Carnation Hotels. Learn how to win at content marketing, from Richard Fraiman, Good Hotel Guide, David Petitt, group marketing manager, Elite Hotels, and Petra Clayton, MD, Custard Communication, and at Clean bill of health: Spas and business, led by Helen Merchant, director, Helen Merchant International Spa Consultants, hear how to make your spa profitable. Sessions run throughout the twoday show across three theatres – the Innovation Stage in partnership with eviivo, the Business Theatre in partnership with Nespresso and the Wellness & Lifestyle Stage. For the full programme or seminars, please see the attached press release and full seminar listing.
22
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
The Hub, sponsored by Hospitality Interiors, and designed by Paper + White A networking space designed to perfection This year, The Hub is designed by UK and Singapore-based Paper + White, a full service interior design, architectural build and styling studio, founded by Davina Stanley. The fresh and contemporary design is conducive to free flowing communication, and provides the ideal backdrop for networking and conducting business. Establish and strengthen relationships surrounded by inspirational design while enjoying a glass of fizz from The Nyetimber Bar.
Independent Thoughts The Independent Hotel Show consistently endeavours to spark debate within the hotel and hospitality industry, offering insight, diverse opinion and advice from key figures within the sector. In the run up to the show a series of features and thought leadership pieces will be published to inspire and inform on www. independenthotelshow.co.uk/independentthought-series. The ‘Independent Thought’ series presents a collection of leading operators’ experiences and essential tips on how to develop and improve your business, whether you’re an independent, luxury or boutique hotel. Destination Spa – new for 2016 Following the fantastic success of last year’s wellness and lifestyle area, 2016 will present
a bigger dedicated Destination Spa feature. The feature area will include leading exhibitors to the hotel spa sector, including DaleSauna, Mosaic Spa, Matrix Fitness, Sparc Studio and Spa Creators, and a wellness and lifestyle stage delivering an educational programme of seminars to provide inspiration for hoteliers looking to expand their wellness offering. Examine the Future Guest and the evolving needs and priorities of tomorrow’s consumer, with Dr Antonia Ward, global head of advisory, Stylus, or hear the latest research on how fitness and wellbeing are becoming attractions to rival drinking, dining and nightclubbing with Charlottte Evans, group publishing director, Condé Nast, leads Health is the new wealth.
New Kids on the Block Adding another dimension to the show will be a feature area, curated by international exhibition specialists Hoxton-based Designersblock, designed to showcase unique and cuttingedge specialists who are relatively new to the industry. Exhibitors include Camilla Banard, whose work focuses on one-of-a-kind bespoke pieces for installations, window displays, private collections, and galleries, Alex Garnett, an independent designer who produces work with an emphasis on fun and originality, and SOKLARA, who provides luxurious home decor and fashion accessories and vibrant art fabrics for residential and commercial spaces.
23
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
Hoteliers Hall of Fame The Independent Hotel Show will again reward and acknowledge the country’s most influential and respected independent hoteliers with the annual Independent Hotelier and Outstanding New Hotel awards in association with Sky. The awards are the only ones of their kind in the UK and recognise the individuals who have shaped the sector and contribute to its innovation and growth. Previous winners include Olga Polizzi, voted Independent Hotelier 2015 and Hotel Gotham, winner of the Outstanding New Hotel award 2015. Nominees for this year’s awards can be found from during week beginning 29 August at www.independenthotelshow.co.uk/awards Winners will be announced at the Independent Hotel Show Awards Ceremony on 18th October 2016.
Independent Hotel Show 2016 Visitor information Event dates:
Tuesday 18th October: 10:00 - 17:00 Wednesday 19th October: 10:00 - 17:00
Location:
Olympia West, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX
Twitter: @indhotelshow
www.independenthotelshow.co.uk 24
The Independent Hotel Show
October 2016
announces 2016 Awards shortlist The Independent Hotel Show, presented by James Hallam Hospitality & Leisure, has released the much anticipated shortlist for its 2016 Independent Hotelier and Outstanding New Hotel Awards in association with Sky. The Independent Hotelier Award gives recognition to an individual who has made a significant contribution to the boutique and independent hotel sector. The winner will already be making waves within the industry with a strong reputation for pushing boundaries and having the confidence to evolve and do things differently. Above all, the winner will be someone committed to the development of their team, the success of their establishment and the industry at large.
Now in its fourth year, the Outstanding New Hotel Award is designed to highlight and recognise independent, luxury and boutique hotels that have been opened or relaunched within the last three years and have made a significant impact within the industry. The winning hotel will showcase the pinnacle of innovation, demonstrating outstanding service and guest experience as well as creating a unique personality and hotel culture.
The shortlist for the Independent Hotelier Award is:
•
The Laslett, Notting Hill, London
•
Penally Abbey, Penally, Wales
•
Soho Farmhouse, Great Tew, Oxfordshire
The shortlist for Outstanding New Hotel is:
•
Andrew Wildsmith – owner, Hipping Hall & Forest Side, Cowan Bridge, Kirkby Lonsdale
•
Ian and Christa Taylor – owners, Abbey Hotel, Bath & Villa Magdula, Bath
•
The Pig at Combe, Honiton, Devon
•
Padstow Townhouse, Padstow, Cornwall
•
Paul Milsom – chairman and MD, Milsom Hotels, Essex and Suffolk
•
The Royal Oak, Swallowcliffe, Salisbury, Wiltshire
•
Richard Ball – executive chairman, Calcot, Barnsley House, Lord Crewe Arms, The Painswick
The shortlist was selected and decided by a panel of industry heavy-weights and experts.
•
Kate Levin – general manager, The Capital, Knightsbridge, London
•
Edmund and Charles Inkin – owners, EATDRINKSLEEP
EAT. DRINK. SLEEP
Independent Hotel Show Preview
Voting for the awards is now live and the winners will be announced at the awards ceremony immediately following the first day of the show on 18th October 2016. Previous winners include Olga Polizzi, voted Independent Hotelier 2015 and Hotel Gotham, winner of the Outstanding New Hotel award 2015. To discover more and to register for this mustattend event for independent hoteliers and industry professionals, visit www.independenthotelshow.co.uk.
25
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
Independent Hotel Confirmed seminar details
Day One Business Theatre in partnership with Nespresso
• Alex Clarke, The George, Rye • Nicholas Dickensen, Congham Hall
Time: 13.30 – 14.15pm
Title: Thoroughly Modern Marketing
Description: What compels guests Time: 10.30 – 11.30am through your doors is changing. Ethics, purpose and personality are the new Title: Independent Hotels marketing buzzwords and these are characteristics ideally suited to the – The Zeitgeist Talk fast-moving independent sector. Description: Hotel Industry consultant We’ll tell you exactly how to position Melvin Gold presents his essential intel for the your business in this intriguing new sector going forward, in a report especially landscape. commissioned for the Independent Hotel Show. He’ll offer detailed top-flight analysis Confirmed speakers: on the Independent Hotel sector covering statistics and the key issues for hoteliers • Ed Purnell, chairman, HMA (Chair) today and into the future. He’ll then lead a • Penny Brewer, director of panel discussion delving below the surface marketing, South Place Hotel of the topics his report raises. • Olivia Johnson, group public relations manager, Claridge’s, The Confirmed speakers: Connaught and The Berkeley • Hannah Béraud, director, Hannah • Melvin Gold, Melvin Gold Béraud Communications Consulting (Chair) • James Parsons, head of business development hotels, STR Global Time: 15.30 – 16.15pm Time: 12.00 – 13.00pm
Title: Show me the money in association with James Hallam Hospitality & Leisure
Title: Brand New World
Description: A strong brand is essential to stand out but it comes with certain pledges to your guests. We’ll look at what the hotels with the most enviable Description: From crowdsourcing and brands are up to, and exactly how they investor networks, to the next-generation make the people in the front line, the financing models that’ll emerge as banking staff, their finest ambassadors. regulations are relaxed in the coming year, we show you how to acquire investment Confirmed speakers: for your next grand plan – whether it’s a roof terrace, spa revamp or an ambitious • Simon Lewis, owner, Eau Palm extension of your portfolio. Beach Resort & Spa (Chair) • Dan Flower, former creative Confirmed speakers: director, Soho House Group • Chris Penn, ACE • Diane Scott, business development • Jonathon Bates, codirector – hotels, Lloyds founder, Thomond
26
The Innovation Stage in partnership with eviivo Time: 10.15 – 10.45am
Title: Current best online practices to put in place NOW for a successful 2017 presented by eviivo Description: The online world can be a beautiful but bewildering blur of opportunity - what exactly should you be doing to ensure you win? Using over a decade of experience working with independent accommodation, and the latest trends, eviivo recommend what to focus on, and how to most efficiently promote and sell your rooms online throughout the coming year. Use websites to tell your story, promote your uniqueness and maximise your bookings online, without breaking the bank. Confirmed speakers: • Tom Messett, head of marketing, eviivo
Time: 11.30am – 12.15pm
Title: Staring at the stars Description: Should the star rating system be consigned to the past? When our hotels offer varied services for different demographics, one guest’s unforgettable experience can be another’s nightmare stay. Are user reviews taking over and how can we adapt to create a ‘five star’ future for all of our guests? Confirmed speakers: • Alistair Sandall, The AA • Robert Nadler, Nadler Hotels • PJ Kenny, general manager, Hoxton Holborn
October 2016
Show
EAT. DRINK. SLEEP
Independent Hotel Show Preview
Wellness & Lifestyle Stage Time: 11.00 – 11.30am
Title: Future Guest
Time: 12.45 – 13.30
Title: Creating the ultimate workplace Description: Millennial employees want a fulfilling, happy workplace above all else. Hear from Erik Fjellborg of workplace management software start-up Quinyx – plus our expert panel – and learn about honing work-life balance, involving teams in creative decisions, and promoting personal growth with examples direct from the hotel industry itself.
What’s the right balance between classic and progressive feels? And how can every hotel have its own visual identity? This expert-led panel will explore. Confirmed speakers: • Hugh Wallace, CEO, Douglas Wallace Consultants (Chair) • Phil Pond, Scarlet Opus • Tal Danai, CEO, Artlink • Elizabeth Marsh, Elizabeth Marsh
Confirmed speakers:
Time: 15.00 – 15.45
• Zoe Monk, editor, Boutique Hotelier (Chair) • Erik Fjellborg, founder and CEO, Quinyx • Philip Turner, founder and managing director, Chestnut Group • Simon Lewis, Owner, Eau Palm Beach Resort & Spa • Harry Cragoe, owner, The Gallivant
Title: An audience with Jeremy King
Time: 14.00 – 14.45
Title: What the future looks like Description: After the design hotel revolution, what next for aesthetics?
Description: One half of the Corbin & King duo behind The Beaumont hotel – not to mention restaurants including The Ivy, The Wolseley and The Delaunay – discusses the pros, cons and boundaries of proprietorship, and the enormous advantages independent operators have at their disposal. Learn from one of the world’s most influential operators. Confirmed speakers: • Adam Raphael, Good Hotel Guide (Chair) • Jeremy King, Corbin & King
Description: The Future Guest unpacks and distils the evolving needs and priorities of tomorrow’s consumer. Anchored in the travel and hospitality sectors – and contextualised against unfolding social, cultural, technological and environmental shifts – this industry trend explores the empowered customer journey, new luxury travel, hospitality with heart and modern families on-themove. Confirmed speakers: • Dr Antonia Ward, global head of advisory, Stylus Time: 11.45am – 12.30pm
Title: Health is the new wealth Description: Amenities are undergoing major changes as fitness and wellbeing become attractions to rival drinking, dining and nightclubbing. But how many boot camps, freshly-pressed juices and mindfulness classes do guests really want? Our panel rifles through the latest research to find out. Confirmed speakers: • Charlotte Evans, group publishing director, Conde Nast
27
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview Time: 12.45pm – 13.00
Time: 14.30 – 15.15
Time: 15.30 – 16.15
Title: Spa Business Masterclass
Title: Immaculate Boudoirs
Description: Get some real work done at the sharp end of our seminar schedule. We’ll look at the latest trends in treatments, operational practices and innovations to make your wellness and lifestyle operations sleeker, smoother and thriving at maximum efficiency.
Description: Paying attention to detail in the bedroom is the direct route to your guests’ hearts. Learn how to anticipate new technology requirements, and be up to speed with fast-moving lifestyle trends, to ensure your room services are on the button.
Title: The Entrepreneurial Mindset – Creative Thinking for New Revenue
Confirmed speakers:
• Michael Northcote, editor, Hotel Owner (Chair) • Bronwyn de Cholewa, Sky • Lorraine Dale, chairman/head housekeeper/ Master of The Household’s Department, UKHA/Windsor Castle • Fiona Duncan, travel journalist, The Telegraph and Sunday Telegraph
• Anna Hubbard, national partnerships manager, Good Spa Guide • Helen Merchant, director, Helen Merchant International Spa Consultants
Confirmed speakers:
Description: Staying alert to new revenue possibilities is what really makes a difference in today’s fluid marketplace. Learn how to think like the brightest entrepreneurs, ‘making lemonade from lemons’, finding opportunities in unlikely places, plus getting the most out of your facilities and people. Confirmed speakers: • Lauran Bush, leadership and entrepreneurship in the hospitality industry (Chair) • Thom Hunt, 7th Rise • Jemma Prittie, Solar Events • Bettina Campolucci-Bordi, Bettina’s Kitchen
Day Two Business Theatre in partnership with Nespresso: Time: 11.15am – 12.00pm
Title: The new service culture Description: Learn how to mix a cocktail of friendliness, formality, discretion, and attention to detail at this service masterclass. We present the latest research – and talk to the hoteliers in the front lines of the service revolution. Confirmed speakers: • Peter Hancock, chief executive, Pride of Britain Hotels • Oliver Williams, general manager, Ellenborough Park • Stewart Davies, group operations director, GG Hospitality • Paul Milsom, Milsom Hotels Time: 12.45pm – 13.30
Title: Eat Drink Destination Description: Creating a ‘destination’ restaurant and bar is the industry’s holy grail. But if it was that easy, we’d all have lobbies bustling with the bold and beautiful. Some of the sector’s top
28
names examine this complex but compelling part of hotel culture, that presents independent hotels with an unmissable opportunity to stand out from the crowd. Confirmed speakers: • Chris Sheppardson, EP Perspective • Jan-Paul Kroese, general manager, Le Manoir aux Quat’Saisons • Susanne Traudt, general manager, South Place Hotel Time: 14.15 – 15.00
Title: OTAs – The best of frenemies Description: Relations between hotels and online travel agencies are thawing, and the once-dreaded digital disruptors are reaching out in cooperation. From data harvesting to shrewd promotional hook-ups, OTAs now offer some splendid opportunities to transform fickle online bookings into your brand’s most loyal customers. Our insiders show you how.
Confirmed speakers: • Steve Lowry, MD and cofounder, Umi Digital • Simon Bennett, owner, Augil Castle • Dori Stein, CEO, Fornova • Jonathan Raggett, MD, Red Carnation Hotels Time: 15.30 – 16.15
Title: The dark art of pricing Description: A fluid approach to pricing can max out your occupancy – and prompt spectacular yields. Our numbers wizards know exactly which levers to pull and when, in this nuanced area of hotel management. Confirmed speakers: • Ally Dombey, Revenue by design • David Collins, chief operating officer, Great Northern Hotels • David Nicolson, vice president finance, Jumeirah Group • Waffa Djelassi, head of revenue management, eviivo
Time: 10.30am – 11.15am
Title: Hotels for locals
Confirmed speakers: • Carl Weldon, chief operations officer, HFTP (Chair) Time: 15.15 – 16.00
Title: How to win at content marketing
Description: Create a thriving lobby, restaurant and bar culture by becoming the go-to hot spot in your neighbourhood – and a must-visit destination for miles around. Your local customers make the finest brand ambassadors, providing atmosphere and buzz both in person and on social media – and make that all-important difference to revenues. Find out how to lead this process rather than be at the mercy of the community’s whims at this essential forum.
Description: Creating your own branded media – print and digital - is 21st Century’s marketing phenomenon. But how do you figure out your strategy, and its parameters? What channels are right for you, and how can a clearly defined brand appeal to a range of audiences? Where should entertaining editorial stop, and promotion begin? Navigate this tricky but vital subject with our panel’s expert help.
Confirmed speakers:
• •
• Tom Bell, editor – British Hotels & Inns, Alistair Sawday’s (Chair) • David Timmis, MD, Aubrey Park Hotel • Will Ashworth, Watergate Bar • Justin Salisbury, Artist Residence • PJ Kenny, general manager, Hoxton Holborn
Time: 12.30pm – 13.30
Title: Confronting the issues of the genre in association with eviivo Description: Hotel Industry consultant Melvin Gold, who has prepared a specially commissioned report for the Independent Hotel Show, illustrates examples of innovation, opportunity and best practice and then illuminates the topics with an expert panel. Confirmed speakers: • Melvin Gold • Tom Messett, head of marketing, eviivo
Time: 14.00 – 14.45
Title: Speed pitching from disruptive tech providers Description: Take in a wide variety of bite-size pitches from an exciting lineup of tech start-ups, committed to improving the guest experience whilst simultaneously driving revenue. Silicon Valley-style.
Confirmed speakers:
• •
Richard Fraiman, Good Hotel Guide David Petitt, group marketing manager, Elite Hotels Petra Clayton, MD, Custard Communications Chris Palmer, product manager, Forsight
Wellness & Lifestyle Stage Time: 10.45am – 11.30am
Title: Finding sanctuary: How to set up a spa Description: Keen to establish a wellness centre? We’ll take you through the various options available, from outsourcing to curating a unique spa in tune with your hotel’s own distinct personality. Confirmed speakers: • Brian Hunter, director, BHSL Concepts • Jill Russell, spa director, Ramside Hotel & Spa • Mark Chambers, Eden Hotel Collection • Mark Boler, The Mere
Time: 12.00pm – 12.45pm
Title: Design: What heaven looks like
Description: Join our panel of beauty, wellness and design experts for inspiration from the cutting edge of spa culture. Find out how aesthetics and products are evolving, and create your own utopia. Confirmed speakers: • Alistair Johnson, Spa Creators
October 2016
The Innovation Stage in partnership with eviivo
Time: 13.30 – 14.15
Title: Clean bill of health: Spas and business Description: Making your spa profitable can be complex. Revenue is tied to the hotel and its occupancy, plus you must market to the local community, source the right partners, and establish a brand in its own right. Sounds complicated? Our panel has the answers. Confirmed speakers: • • •
Helen Merchant, director, Helen Merchant International Spa Consultants (Chair) Simon Kerr, chief marketing officer, Yoo Hotels Lina Lotto, spa director, SenSpa at Careys Manor
Time: 15.30 – 16.15
Title: Day pass to paradise: Spas and the local community Description: Spa hotels offer respite for the neighbourhood too. Harnessing the power of neighbourhood custom can make a huge difference to your wellness centre’s success. From canny relationships with sought-after local wellness professionals, to creating a countryside oasis, our panel shares its mindful wisdom. Confirmed speakers: • • •
EAT. DRINK. SLEEP
Independent Hotel Show Preview
Nick Holmes, director, NHC Management (Chair) Dave Courteen, Mosaic Spa & Health Clubs Abi Wright, founder and MD, Spa Breaks
www.independenthotelshow.co.uk 29
Stretch your imagination
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
with new MATCH panels from Vicaima Making its first appearance at the Independent Hotel Show, stand 199 this year, the new designer panel range from Vicaima removes limitations experienced with more commonly used decorative finishes and allows limitless design possibilities with multiple applications ranging from wall panels to furniture. MATCH is a revolutionary decorative panel that uses innovative H2P technology and advanced production processes to create tailor-made graphic or pictorial solutions directly onto veneered and other base layers. In this way a collection of dĂŠcor elements can be brought together to create synergy to a theme or chosen style, such as wall panels, integrated door systems, displays and furniture, untethering creative flair and removing the boundaries to realising unique MATCH used in hotel room as headboard. concepts. Depending upon the desired application, Vicaima MATCH is available in a selection of panel types with differing physical and mechanical properties, appropriate to their desired performance and covered by EN standards. These include plywood, MDF with improved resistance to fire or moisture, among others. The combination between the composition of the product and the advanced manufacturing technology used with the surface materials, allows Vicaima to achieve unparalleled results. This is perhaps particularly illustrated in the use of surfaces utilizing natural veneers, where the product is able to reproduce colours and original and unique designs to spectacular effect. These new MATCH panels have been designed to provide a flexible answer to the hotel and leisure industry, with an offering that includes: choice of base materials including MDF, Superpan and Plywood; selection of surface layers and coatings, all in a choice of industry applicable dimensions. With outstanding performance, product flexibility and the ability to create a truly unique space, MATCH introduces a new MATCH Kaleidoscope from the Lux collection level for hotel interior design. Alongside MATCH, Vicaima will also display some of their more well-known products including the Portaro door systems, which have a completely matching door and frame. Vicaima are widely specified in the hotel sector and used in leisure facilities the world over. Included on the stand will be their fire performance and acoustic door assemblies, together with the Inverse system which presents a truly flush facing wall, absent of architrave. These alongside secure by design and wardrobe solutions are sure to spark plenty of interest with specifiers. For further details about MATCH or indeed other products from the Vicaima portfolio come along to our stand, alternatively visit either the Vicaima Match website www.vicaimamatch.com or for door MATCH bespoke design as used in furniture applications products visit www.vicaima.com
30
Visit IHS Stand 199
M at c h Designer pa n e l i n s p i r at i o n
Partition and Feature Walls Panelling for Lobbies and Hotel Rooms
Furniture Applications Headboards
Match from Vicaima presents a new type of decorative panel to inspire innovation and enable professionals from the world of interior design to set their imagination free. These designer panels use new technology that enables both graphics and pictorial imagery to be reproduced directly onto veneer or a board layer to stunning effect. Select a finish from one of our on-trend and contemporary collections or show us your idea and together we will ensure your project makes a lasting impression.
T. 01793 532333 E. match@vicaima.com
www.vicaimamatch.com
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
Designed & crafted for beautiful spaces
R1 Deluxe Tabletop Radio Described by Tatler as “simply the most beautiful radio in the world�, R1 oozes sophistication and with Bluetooth built in, provides a perfect in-room entertainment system. Easy to use and with class leading sound, alarm functions and a convenient USB charge-port, R1 provides everything guests are likely to need in a radio which is undoubtedly the most desirable and complete available. For more information about our products and the hotel customisation we are able to offer please call us on 01702 601410 or email hospitality@ruark.co.uk
Find us at stand 136
R1 is also available in Soft Black and Rich Walnut
R2 Tabletop Stereo
made for music
32
R4 Integrated Music System
MR1 Bluetooth Speaker System
R7 High Fidelity Radiogram
ruarkaudio.com
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
Already the choice of some of the world’s top hotels and residences, the latest R1 tabletop radio now features a quality Bluetooth receiver allowing guests to wirelessly connect and enjoy music from their Smartphone’s and other devices. Bluetooth connectivity overcomes the limitations of docking, offering a more comprehensive, intuitive and appealing solution. In addition R1 also features a USB charge outlet, so guests can conveniently recharge their devices as required. A further benefit of R1 is that it will automatically refresh date and time after power has been disconnected and also whilst in standby. This means that with the start and finish of British Summertime R1 will update automatically, ruling out the need for housekeeping to reset each product in the hotel. On request we can also supply units with customised software. This limits the maximum volume to a level so as not to disturb neighbouring guests and provides a ‘once only’ alarm setting.
The intuitive controls enable guests to quickly set the alarm and to adjust the display brightness to the desired level, but most importantly R1 will bring an air of quality and sophistication to any bedside table or desk. For more information contact us on 01702 601410 or email hospitality@ruark.co.uk
ruarkaudio.com
33
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
Everything that hoteliers and guests want from the network – delivered through a single box Welcome to the world of Fusion, the most versatile and intelligent network services platform that hospitality has ever seen. The Fusion Platform covers the most critical guest and staff applications as well as the hoteliers’ digital strategy needs, giving them full control over their network and services. It provides shared interfaces with hotel systems, with external digital systems and potentially with any third-party IP application suited for hospitality.
Why choose the Fusion Platform? COST BENEFITS •
Lower CAPEX: one central infrastructure, one box
•
Lower OPEX: reduced maintenance costs and energy consumption, thus supporting ecoefficiency;
•
Optimal installation and utilization of physical space and cabling.
SIMPLICITY •
One-stop central support, maintenance and development;
•
One box, one network, one single source of contact;
•
One interface to your hotel systems.
RELIABILITY •
Holistic service management through a single platform improves the service quality and warrants a consistent service delivery.
MODULARITY & INNOVATION •
Fusion is designed in a modular way, thus allowing you to select only what you really require.
•
Over time, you can adapt your selection of modules with no additional CAPEX investment.
•
Modularity also facilitates an integrative approach to innovation across multiple applications and interfaces in parallel.
The Fusion Platform is the only converged platform that covers the essential network and application needs for guests, visitors and hotel staff. It combines the most advanced technologies for Wi-Fi, Connected TV, Interfaces and Controls, which it continuously develops in tune with rapidly evolving user needs. The whole platform is owned, developed and managed by Hoist Group for hoteliers. As we do not resell third party services, we are building long and close working relationships with many of the world’s leading hotel brands and thousands of hotel operators, as well as our supply-side industry partners. Managing an array of services through one platform gives us – and the hotelier – centralized control over the network with all associated IP guest and staff applications. This enables unequaled stability and scalability, higher service quality and a consistent service delivery.
If you would like to know more, please visit our website www.hoistgroup.com or contact us on +44 (0) 207 348 6770. 34
ow!
Sh Hotel t n e d ep en ! he I n d t g nd 229 n a i t s d n t e a tt t us ill be a d me e n a We w e C om
Your One and Only Hospitality Partner
With our wide product offering, our flexible solutions, installation services and support you only need one partner for all your products and services. We adapt to your needs. It doesn’t get any easier than that. WIFI & IT | HOTEL TV | HOTEL SYSTEMS | HOTEL INTERIOR & GUEST AMENITIES
info.uk@hoistgroup.com www.hoistgroup.com
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
The Hotel Management Company has been formed by some of the industry’s most respected hoteliers. We offer our clients a unique combination of unparalleled industry experience and comprehensive knowledge. Our core purpose is to advise hotel owners on strategy, development options and operations; hence our primary focus is not on pure hotel management but on working as a longterm partner with you, the owner, with the clear objectives of maximising the value of your hotel assets and enhancing your reputation. Hence, we are first and foremost hotel asset advisors. Working with us, owners can take advantage of direct access to our entire Board of Directors, their lifetimes of experience and their extensive network of industry contacts. Our credentials in terms of strategic planning, development, and operations mean that our advice and support will ensure that the ROI on your hotel and estate assets are continually maximised, and that your reputation as an owner is enhanced. So, this is hotel management with a difference‌ Our start point is almost invariably to undertake an indepth review of a business to identify the key drivers. Set in the context of your market and circumstances, we identify the full range of options and opportunities open to you in relation to maximisation of value and ROI. This may involve market re-positioning, adopting a brand, development and extension Jeremy Logie (Chairman) of your assets, bringing in a
36
Board Members (Left to right): Roddy Watt, Alan Murray, Jill Chalmers, Peter Lederer and Charles Prew.
management company to operate your assets on your behalf, re-structuring of your team, or simply introducing systems and processes to provide you with greater visibility and control. Whether the strategy we develop for you demands specialist expertise and manpower support, funding or simple hand-holding and on-going guidance, The Hotel Management Company team will stay with you in the longterm, continually reviewing and advising – and always with the purpose of enhancing your reputation and maximising the value of your assets. If you would like to meet the Board and have an entirely discrete dialogue about how we may be able to support you in achieving the full potential of your business, please simply call Roddy Watt, CEO on 01420 563099/07880 633336 or email at roddy.watt@thehotelmanagement.co
Tel: 01420 563099 Email: info@thehotelmanagement.co www.thehotelmanagement.co
Maximising Asset Value… …can be challenging. This is what we do for a living…
Why not come and meet us on Stand 205 at The Independent Hotel Show. We would be delighted to discuss your business over a glass of Champagne!
www.thehotelmanagement.co
EAT. DRINK. SLEEP October 2016
Independent Hotel Show Preview
Independent Hotel Show 2016
An innovative British company delivering the original booking suite for Independent Hotels, B&Bs and Guest Houses. Manage bookings from your own website and all the leading travel sites in just a few clicks. It’s so easy, you can confirm the booking and take payment – anytime, anywhere, on any device. www.eviivo.com Stand: 10
Already the UK’s number 1 specialist in commercial laundry solutions, JLA also offers commercial catering and dishwashing equipment with the flexibility and reliability you need in a busy hotel kitchen. Visit our stand and ask about Total Care, our all-inclusive equipment supply and servicing package, perfect for busy hotels. www.jla.com Stand: 295
As a family run business with over 100 years of industry experience, we design, manufacture and supply luxury duvets, pillows, toppers and protectors. As The Fine Bedding Company we are renowned for our Smartfil® bedding. We are now proud to introduce Nimbus Emporium, a premium, responsibly soured natural bedding collection.
Introducing Franklin & Sons handcrafted premium tonics and mixers, a perfect accompaniment for the most revered crafted spirits. www.globalbrands.co.uk Stand: 246
www.finebeddinghotels.co.uk Stand: 221
STR is the leading data provider for the hospitality industry, with a global sample of over 54,000 hotels across 175 countries.
The British Contract Furnishing Association (BCFA) is a global business association for the contract furnishing industry, covering the full spectrum of interior products and services. Its members are leading manufacturers, suppliers and designers of furnishing services for commercial buildings throughout the UK, including independent hotels.
www.strglobal.com
www.thebcfa.com
Stand: 313
Stand: 176
38
Vicaima Match gives new freedom to the interior design world, bringing spaces to life, enriched with inspiring elements that blend with the wider vision of those who love to create. Match H2P technology and innovating production processes extends the scope for hotel applications, with inspirational wall panels, doors and furniture.
Family owned British company Ruark Audio have been manufacturing world-class loudspeakers enjoyed by music and audio enthusiasts for over thirty years. Today they’ve applied those same principles to create an award winning range of quality compact audio systems perfect for any living environment whether it be a home or hotel. www.ruarkaudio.com Stand: 136
www.vicaimamatch.com/en Stand: 199
The Hotel Management Company (THMC) provides a unique approach to hotel management and asset management. If you are looking to optimise the performance and value of your assets and make the most of your hotel business, THMC is well positioned to assist you. Hoist Group is the complete hospitality partner for hotels, health care institutions and public operations. We offer innovative High Speed Internet Access, Conference services, TV & Content solutions, PMS, back-office software and guest-facing amenities. We operate in most of EMEA countries and supply our services to 450 000+ rooms.]
www.thehotelmanagement.co Stand: 205
www.hoistgroup.com Stand: 229
Sysco Guest Supply is the world’s largest and fully integrated supplier of hotel guest amenities, textiles and in-room operational supplies to the hotel and travel industry; providing product design, development, manufacturing and global distribution.
Net Affinity is an International award winning Technology, Design and Makreitng Company who work exclusively with hotels to drive more direct business via their own hotel website at a lower of aquistion using proven online strategies.
www.guestsupply.co.uk
www.netaffinity.com
Stand: 107
Stand: 213
39
EAT. DRINK. SLEEP
Stand Directory
October 2016
Independent Hotel Show Preview
EAT. DRINK. SLEEP October 2016 Hello friend, and welcome. When you are ready take a deep breath and relax into today’s session which will focus on putting the ‘I’ into event organisation stress elim-I-nation.
and installed by our dedicated team of experts can bring peace of mind to any event – big or small.
And whilst we’re pretty good at just doing the do, we’re also right Now, are you sitting comfortably? by your side when it comes to If so, chances are you are perched delivering against your vision to on one of our super stylish yet the masses. With support and functional ‘Ghost’ chairs, or advice with zoning or planning an perhaps one of a selection of exhibition layout, we’re on it man. practical linking chairs. By combining comfort and class Here at Europa International we with speed and pazzaz we’ll meet totally know that the whirlwind your every furniture need; leaving world of events can, at times, you free to totally chill and ready leave you feeling little bit bleurgh. to concentrate on your yoga Managing multiple projects at poses, or the 101 other things on any given time, dealing with your never ending to do list. dozens of suppliers and working So go on, give us a call, and to meet ever-nearing deadlines let our expert team of event can lead to tense times… But furniture hire pamper experts don’t despair! pander to your every whim (in a Whether you’re looking for the professional capacity, of course). perfect flooring to complement We promise it will leave you a the exhibition space in question, little less ARGHHHH, and a little or the right furniture to light more ahhhhhh. up the room (literally, we do illuminated tables) our extensive Love Steve, and the rest of the catalogue of products delivered Europa International Crew.
40
HOTELS DIVISION
Where innovation meets luxury
EAT. DRINK. SLEEP October 2016
Bedding & Bedroom Essentials
Luxury and Ethically Sou at the Independent
Nimbus Emporium will be launching its new natural range of ethically soured bedding at the Independent Hotel Show in London in October 2016 and The Fine Bedding Company Hotel Division will be showcasing its complete range of high quality and luxurious synthetic bedding, also on stand 221. Responding to the increasing demand for luxury natural bedding in the exclusive hotel sector, the new Nimbus Emporium collection, which includes pillows, duvets, mattress protectors and mattress toppers, sets new standards in all-natural quality bedding. It is also one of the first brands in the UK to carry the prestigious Downpass Seal which certifies that products are responsibly and ethically sourced, have incurred no live plucking, are fully traceable and by-products of the food industry, much like leather and wool. The Gold collection is unsurpassed in quality and uses 100% A1 certified Hungarian Goose Down – universally acknowledged as one of the best fillings in the world. Encased in a luxurious 420 thread count pure cotton cover, it is flawlessly hand-finished in champagne piping. Soft and luxurious, the Silver collection contains a 90% Hungarian goose down filling that surpasses most of what is currently available on the market in quality. A 300 thread count cotton cover completes the sumptuous experience, with beautiful hand-finished silver piped edges. The Bronze collection has a 90% premium Goose down filling encased in an exquisite 280 thread count cotton cambric, hand finished with beautiful piping.
44
The Fine Bedding Company Hotel Division’s synthetic bedding is still hugely popular. It is easier to keep bedding squeaky clean for each and every guest while also being more costeffective to manage. The washability test used an independent lab to test its hotel bedding range against the industry’s leading competitors and the range of duvets, pillows, mattress protectors and mattress enhancers outperformed competitors when washed at 60° and dried over 20 washes. Featuring Smartfil®, a unique next generation fibre technology that offers superior thermal performance and maximum air flow, it ensures maximum durability of the bedding. This special silicone coating offers superior ability to reform and revive its shape while ensuring guests keep warm and comfortable as they sleep.
We have spent the last eighteen months renovating all of the bedrooms to an extremely high standard. When it came to creating a luxurious bedroom, it’s not just the décor or furnishings we had to consider, but right down to the type of bedding sourced. We formerly stocked a variety of bedding from different manufacturers and having experienced softness and high quality of The Fine Bedding Company’s luxurious bedding during a recent stay in another guest house, we knew exactly where we were going to go to source our own bedding! For more information on The Fine Bedding Company Hotel Division or Nimbus Emporium range of bedding, please come to their stand 221 at the Independent Hotel Show in London. Alternatively, please visit www.finebeddinghotels.co.uk or www.nimbusbedding.com, email daniel.fido@finebedding.co.uk or call 07392 086 823.
The Fine Bedding Company Hotel Division’s bedding is practical, functional and hypo allergenic. Products are also ultra-light for faster room turnover and quick drying so freshly laundered duvets can be returned to a bed within a matter of hours as well as deliver beautiful drape. In addition, the feedback we continue to receive from hoteliers reaffirms that we are offering the very best in luxury and quality. Most recently, Andy Banner-Price, Owner of the newly voted ‘Best B&B in England’ The 25 Boutique B&B explained why he chose to solely use The Fine Bedding Company Hotel Division bedding throughout his luxurious 6 bedroomed 5 star boutique B&B, “We are thrilled with the quality of the bedding and continuously receive feedback from our guests that they had the best night’s sleep specifically citing the luxurious feel of the bedding.
Daniel Fido, The Fine Bedding Company Hotel Division, said: “We know how important cleanliness is for hotel guests so it’s important that our bedding withstands the test of repeated washing at high temperatures, which can otherwise reduce the life cycle of bedding, making it less cost-effective over time. The results from a recent independent test gave us peace of mind that we are exceeding the industry standard and the needs of customers.” 45
EAT. DRINK. SLEEP
urced Bedding to Launch t Hotel Show 2016
October 2016
Bedding & Bedroom Essentials
Mitre offers hotels affordable luxury products
October 2016
EAT. DRINK. SLEEP
Bedding & Bedroom Essentials
“Or they take our wonderfully heavyweight towels and beautiful bathrobes, which we can personalise to add a touch of luxury to a hotel room and bathroom.” Mitre regularly work with hotels to devise pillow menus for their guests, with choices of soft, firm, natural or fibre filled options. “It’s a unique and impressive gesture and makes it easy for guests to decide which they would like to try.” Says Stephen. The company, which has been providing the Royal Household with luxury linen since 1955, can even source specific products which may not be featured in their catalogue. Aspirational hotel brands are demanding more luxurious products to help their establishment stand out from the competition as customers demand luxury experiences at affordable prices says Mitre Linen. Being able to offer their guests in-room technology and free hotel Wi-Fi is still a major trend but experiencing comfort and luxury remains a higher priority and establishments are increasingly looking to offer little extra touches. “The hospitality market is highly competitive,” says Stephen Broadhurst, Managing
46
Director of Mitre Linen. “Today, guests expect high quality experiences and comfort at affordable prices and as a result, we are seeing an increased demand for our Heritage and Luxury products. Many hotels opt for our highend duvets and pillows and pair them with our mid-range Comfort bed linen.” According to Mitre, mixing and matching in this way allows their customers to keep within their specific budget enabling them to offer the affordable prices on to their guests whilst still providing a luxury experience.
“It also helps hotels to keep up to date with current and emerging trends, which is why we are continuously communicating market changes and trends to our customers. Offering luxury along with little extras to guests is definitely becoming a major must-do if a hotel wishes to stand out from the crowd.” Mitre’s 70th anniversary catalogue is divided into different ranges – from Essential and Comfort to Luxury and Heritage by Mitre, the company’s designer collection. www.mitrelinen.com
treat your guests to our beautiful, bespoke
Heritage range
70
Celebrating
years
Bed Linen Soft Furnishings Towels and Bathrobes Visit mitrelinen.com/heritage or call us on 01685 353456
EAT. DRINK. SLEEP October 2016
Bedding & Bedroom Essentials
It’s under the covers where it REALLY matters!
No we don’t mean that! Your business is based upon providing a great night’s sleep to your guests, that’s what they have paid for. Yes your location and on site facilities are crucial but, at the end of the day, your guests are booking a room to sleep in, quite literally, at the end of the day!
A nice sumptuous mattress, a cloud soft pillow, a warm comforting duvet, all there for their comfort. The mattress protector, on the other hand is all about your guests comfort whilst the same time protecting that expensive sumptuous mattress.
Hopefully your rooms look amazing, yes of course they do, you have carefully crafted and designed and selected everything to look great, to coordinate and ooze quality, but what about under the bedding.
Look at it this way, if you choose the right mattress protector then your guest will never know it is there, which is good… right?
Just because it’s not included under ‘first impressions count’ doesn’t mean it’s not important. Your rooms might all have beautifully designed throws and bedspreads but your guests are going to be spending around 8 hours in close proximity to whatever else is under there.
If they can feel it, or hear it, or it makes them hot and sweaty then they are not going to like it one bit, and if they don’t like it they are going to either complain about it….to you, or worse strip it off the bed and sleep on your nice expensive sumptuous unprotected mattress leaving behind lots of evidence. Perspiration, dribble, mucus….
That means things like pillows, duvets, sheets and mattress protectors. All the things that your guest is going to be closest to when it has gone dark and they can no longer see the flat screen plasma tv and the handcrafted floral display and the impressive selection of teas and coffees. All very important yes, but once they are asleep, not until morning.
Well you get the picture, all those things that leak from the human body are going right into your mattress.
Let us look at the one item there that is often a last minute afterthought purchase, the mattress protector. It’s one of those things that you might take 5 minutes to choose from wherever you happen to find them for sale. That is where you just might be making a mistake.
It’s eventually going to look a bit nasty, a bit unloved and not only that it’s now the ideal new home for dust mites. They just love damp, bacteria and skin particle polluted, mattresses.
That lowly unloved mattress protector is one of the most important pieces of bedding on the bed. Why? Well for a start everything else is there for the benefit of your guests comfort.
That means that your mattress is going to be damp, it’s going to dry with unpleasant looking stains, it’s going to have a collection of skin particles and bacteria rubbed into it.
Once this has happened it’s very difficult if not impossible to put right. You are left with just two solutions either replace it or cover it up and hope that nobody takes a close look. Dust mites multiply with frightening speed and efficiency. If they have somewhere just slightly damp or humid and a supply of food (they eat skin particles) then they breed very quickly. Not only is that an unpleasant thought but a growing number of people are allergic to dust mites and suffer broken restless sleep due to the symptoms that can include coughing and sneezing which can also disturb other guests. So what’s the solution? Well you need a very particular kind of protector that ticks certain boxes. In brief it has to be waterproof, if it’s not then sooner or later your mattresses will become stained and will become home to dust mites. It also has to be comfortable and that means it needs to be thin enough not to be noticeable, but thick enough to protect. Next it needs to be breathable, yes breathable as well as being waterproof, If it’s not breathable then it’s going to make your guest hot and sweaty.
48
EAT. DRINK. SLEEP October 2016
Bedding & Bedroom Essentials
Oh and it’s got to be quiet so that rustling doesn’t wake them. It would be really useful if it could be machine washed at high temperatures for hygiene reasons and capable of being tumble dried to allow you to get it back on that bed ASAP. So do you current protectors meet all of these requirements? Possibly not? If they don’t you are doing your guests and your mattresses a disservice but how do you find the protector that does all of this? Don’t worry yourself Snugnights have already done it for you. Their Allergon Protective Bedding System meets all of these requirements, every one of them. Don’t worry about the cost either they are incredibly affordable, they pay for themselves anyway by extending the life of your mattress and your guests will thank you for the comfort and peace of mind they bring. Have some spares to hand as your guests might even want to buy them off you to use at home! Maybe another little profit opportunity there!
For your bespoke but incredibly affordable Allergon Protective Bedding System quotation contact Snugnights today on 0151 608 4154 or email info@snugnights.co.uk 49
EAT. DRINK. SLEEP October 2016
Electronic Hotel Door Locks
for ease of use and increased security. TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.
“The service that we have received from TSS has been fantastic. From the initial enquiry, to meeting and discussing our requirements and what TSS can offer, to full install and training, everything has been easy. Service has been friendly and efficient and it is reassuring to know that help is just at the end of the phone if you need it. Knowledgeable, fast, friendly and efficient, I wouldn’t have any hesitation to use TSS again – highly recommended. Thanks to all at TSS”
- Shoina Henderson, Sudbury House Hotel
50
EAT. DRINK. SLEEP October 2016
Your Key to Sauna RFiD Electronic Locker Lock Satisfaction. TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.
The Stature RFiD Electronic Hotel Sauna - Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our lock. • • • • • • • • •
Audible and visual opening Notification “In Use” L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available
www.tss-locks.co.uk 0844 99 33 253
51
EAT. DRINK. SLEEP October 2016
FREE DELIVERY FREE INSTALLATION FREE PLUMBING FREE CAPPUCCINO CUPS & SAUCERS FREE ESPRESSO CUPS & SAUCERS FREE LATTE GLASSES
PLUS FREE ACCESSSORIES PACK & FREE STARTER PACK TO MAKE APPROXIMATELY 1000 DRINKS!
The Benefits: ■
■
KICK BACK & RELAX WITH TAILORED CARD PROCESSING SOLUTIONS
■
■
Speed up card payments during busy periods Serve customers faster with Contactless, Apple Pay and Android Pay Take payments from bill through to receipt at the table Take portable, mobile and wifi terminals to your customers
■
■
■
■
Integrated till and terminal to reduce errors Near real-time customer feedback through payment terminals Accept a wide range of cards including international cards like Diners Give your international customers the choice to pay in their own currency
We work with the hospitality industry to develop card payment solutions to meet your needs. To find out more visit: www.globalpaymentsinc.co.uk/hospitality
Please call 0800 731 8921* or visit www.globalpaymentsinc.co.uk Lines are open Monday to Friday, 9am to 5pm except Bank Holidays.
*
Global Payments is HSBC’s preferred supplier for card processing in the UK.
Office: 51 De Montfort Street, Leicester, LE1 7BB. The members are Global Payments U.K. Limited and Global Payments U.K. 2 Limited. Service of any documents relating to the business will be effective if served at the Registered Office. Issued by Global Payments, 51 De Montfort Street, Leicester, LE1 7BB.
52
GP457
Global Payments is a trading name of GPUK LLP. GPUK LLP is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (504290) for the provision of payment services. GPUK LLP is a limited liability partnership registered in England number OC337146. Registered
WE ARE TAKING IT TO THE NEXT LEVEL...
First we reduced our lead times now we are reducing our Minimum Order Quantity We can now offer you flexibility, whether you want 1 cup or 3,044 cups! Sarah Punchard - Printed Cup Advisor
20
To find out more, visit our website www.printedcupcompany.co.uk
CALL US TO TODAY TO PLACE YOUR ORDER
/printedcupcompany
@printedcupco
01200 449911
EAT. DRINK. SLEEP October 2016
eat
JAMES LATHAM OPENS ‘SINGLE SOURCE’ SPECIFICATION SHOWROOM James Latham, the UK’s biggest independent panel and timber products distributor, has opened a new showroom in the heart of London’s architectural and design community. Showcasing an enormous range of Latham’s exclusive and semi-exclusive materials, the 60m2 product specification showroom - which is located at Suite 301 of the Business Design Centre in Islington - has been created to inspire architects and designers, provide expert advice and enable them to keep abreast of the latest trends and developments in surface solutions. James Latham’s impressive product portfolio includes some of the most recognised panel and timber brands in the world and the new facility is the perfect platform to showcase the sheer breadth of its offering, all from a single source. Products on show include; Accoya, Decospan, Egger, Flamebreak, HI-MACS, Kronospan, KYDEX, Medite Tricoya Extreme, Moralt, SmartPly, Teknos Coatings, UPM ProFi, Valchromat, Losan Realwood Veneer, Lumin plywood from Weyerhaeuser, WISA Birch Plywood and XyloCleaf.
54
The fit-out has been cleverly designed to incorporate a number of James Latham’s focus products and as well as a showroom, the space will also be utilised for networking events, presentations, demonstrations, meetings, training and CPD seminars. Please visit James Latham’s website (www.lathamtimber.co.uk) for updates on forthcoming events and follow them on twitter (@lathamsltd) and facebook (www.facebook.com/lathamsltd) or why not drop in and take a look around - James Latham, Unit 301, Business Design Centre, 52 Upper Street, Islington, London, N1 0QH
55
EAT. DRINK. SLEEP
“Our portfolio includes the most innovative surface solutions available in the market and as well as investing heavily in the design and fit-out of this new facility to present our products in an extremely creative and customer friendly way, we are also making a significant investment in developing, training and building our own dedicated A&D team which will focus on servicing this sector.”
October 2016
Chris Sutton, Chairman and Managing Director of Lathams Limited said, “This latest move clearly sets us apart from our competition by offering a bespoke and unique service to both existing and prospective customers.
EAT. DRINK. SLEEP
The Jolly Botanist
October 2016
EPOS
Fast, Reliable, Jolly EPOS Based in one of Edinburgh’s traditional Victorian tenements in Morrison Street, The Jolly Botanist is a specialist gin bar. It is the work of Iain Pert and Gordon Gilhooley, who pooled their hospitality management experience to create a refreshing tonic to the grey urgency of the city streets, garnished with a slice of zesty entrepreneurial vision. Iain was previously a Director of a larger company and, as part of PG Taverns Scotland. With a busy life and busy bars Iain needed a system that would make remote management possible and that could cope with the variety of locations and venues with ease. The tablet and iCould-based intelligentpos® app was initially recommended to him by a friend and he has since passed on the favour: “We just thought it was a great idea to use iPads. We can always use our iPhones to get into the till system when we aren’t there, it is very user-friendly, we have very young staff – they took to it really easily and we’ve progressed with intelligentpos in the same way that we have with the pubs and every year there’s something better in it… it’s just a great system – we recommend it to all our friends that have pubs” Iain observes that one of the most valuable solutions that intelligentpos provided was to lessen the congestion behind the bar, allowing the staff to spend more time on the floor with the customers – improving the speed of service, something which keeps customers happily coming through the door. “In The Jolly Botanist we have a wall-mounted terminal, we felt that too many staff were going behind the bar to use the tills when we were serving food. This gave them the option of being able to ring
56
up food and drinks away from the bar, it’s just a means of not being behind the bar in a congested bar and they can do the job much more efficiently.” The latest version of intelligent 4.0 has just been launched, by its developers Intelligent Point of Sale It is better, faster and more flexible. Businesses can now edit, create and amend products remotely and synchronise changes simultaneously across all their iPad terminals. intelligentpos can process credit cards, contactless, Apple and Android Pay transactions with great ease and can provides the level of business management that was once only the preserve of major EPOS players. The already large and constantly increasing number of businesses of all sizes, in hospitality and retail, adopting intelligentpos is testimony to the importance of the EPOS solution and reporting tool developed by Intelligent Point of Sale. intelligentpos is the affordable and efficient way to sell more, generate loyalty, increase profits and grow a business.
7 reasons why EPoS give restaurants the
October 2016
EAT. DRINK. SLEEP
EPOS
When credit cards came into use some predicted the arrival of the By Luis De Souza, CEO of NFS Technology Group It never quite happened, of course – but with the arrival of mobile payment methods and a new generation born to use them, it could finally be on the cards… For today’s restaurant industry – and the hotel end of the business where food and beverage is a big issue – mobile payment presents huge opportunities. But there is a downside, too. The opportunities are easy to see. Mobile payments are super-quick and convenient for customers, speeding up the guest experience and making table turn that bit more rapid. What’s not to like? The downside, of course, is that not all restaurants and hotels are geared up yet with an electronic point of sale (EPoS) system that can take mobile payments. It’s not particularly an issue right now, because consumers are being a little slow on the uptake of this new technology. A recent report by Business Insider Intelligence looked at the US market, and found that customers are still loyal to traditional payments, and fragmented acceptance is not helping. But despite that, they predict that by 2020 around 56% of consumers will be using mobile payments, a significant figure that will no doubt be reflected in worldwide trends. So if you run a restaurant of hotel, it would be wrong to ignore mobile payment methods – and there’s a lot to be said for being one of the early adopters. There are other current trends that make it worthwhile to invest in EPoS with mobile payment capability. For instance, the move towards casual dining – where diners spend around £10-20 a time, and spend around 45 minutes in
58
the restaurant – is growing all over the world. It’s estimated that casual dining will outgrow all other channels and be worth over £5bn by the end of 2016 – in the UK, around 16 casual restaurants and pubs open every week. This is a trend to watch whether you are a restaurant keen to keep up with the modern wave, or perhaps an independent hotel where your food and beverage is an important way to differentiate yourself from the bigger players. It’s particularly important when you consider the arrival of the millennial generation, born after 1980. These young digital-savvy people who have grown up with technology are having a major impact in many areas of our lives, ranging from working practices to travel options, online booking and – of course – eating out. Millennials now spend more per capita in casual restaurants than any other generation – and they won’t simply expect to make mobile payments, they’ll actually demand them. So what if you’re a restaurant or hotel without EPoS, let alone mobile payment facilities? You’re certainly missing out on a lot of opportunities. EPoS is a useful tool. This restaurant management system not only helps restaurants, bars and venues save time, labour and cash, but also backs that up with comprehensive reporting so
restaurant and hotel owners can make informed strategic decisions. Today’s typical guests – and particularly if they are millennials - are likely to have arrived at your establishment by making a reservation online after checking out reviews of the restaurant. Your EPoS system captures data to help you greet them personally and get them seated quickly. Then your staff can use its hand-held technology to take the order and send it directly to the kitchen for a swift and correct delivery. When it’s time for the guest to leave, EPoS proves to be worth its weight in gold once again. Waiting staff using hand-held EPoS can split the bill at tableside, so there’s no wrangling over who pays what, then take payment at the same time, including credit and debit card payments. The bill can be printed off wirelessly to cut down time even further. To this, restaurants and hotels can now easily add the capability to take mobile payments, thanks to a new generation of customer service apps such as Zapper, which sits comfortably alongside many EPoS systems.
in the 1980s, cashless society. How it works is this: the customer downloads the Zapper app, searches for restaurants and offers, and finds your establishment. Step two – he or she orders a meal; then step 3 – the customer scans the QR code to securely pay their bill, and receives a payment confirmation. They can even leave feedback afterwards, and are rewarded with a loyalty stamp based on their spend of number or visits. Once they leave your restaurant, they receive an exclusive voucher to encourage a return visit. For restaurants, it’s what our millennials would call a nobrainer. You build a detailed customer community with plenty of feedback, while increasing table turn and creating a dining experience that’s efficient for everyone. EPoS already provides detailed management reporting to help restaurateurs make informed decisions, and the mobile payment app enhances this. It creates 7 advantages: • Fast and efficient front of house service • Great online booking • Easy ordering – particularly for big groups
• Superb interaction between front of house and kitchen • Quick and convenient payment • Protected margins • Customer loyalty
And those seven advantages add up to one fantastic benefit – competitive edge. In these challenging days for the dining industry, can you afford to be without it? * Luis De Souza is Chief Executive Officer of NFS Technology Group, which provides technology for hospitality, meeting room booking, venues and clubs. Please visit our site at www.nfs-hospitality.com
59
EAT. DRINK. SLEEP
and mobile payments competitive edge
October 2016
EPOS
Innovative, reliable & secure EPOS Technology Â
Wrs Systems Supply and M aintain
EPOS systems across the UK and Europe
WRS Systems offer tailored Epos solutions to both the hospitality and retail sectors, which include installation, service and on-site training. WRS Systems are committed to providing innovative, reliable and secure systems to businesses large and small, from national multi-site chains to local independent retailers. WRS Systems offer a nationwide 7 days a week EPOS Support service via an active interface. WRS pride themselves on their friendly and practical approach to customer service and support.
Support
Phone: 0330 999 4123 www.wrssystems.co.uk sales@wrssystems.co.uk Systems House, 50 The Mall, Carisbrooke Road, Newport, Isle of Wight PO301BW
EAT. DRINK. SLEEP October 2016
EPOS
The sky’s the limit with cloud-based EPOS solutions
GARDIFF Epos Your business partner for professional EPOS systems For those working in the hospitality sector an EPOS system is one of the most important tools you can have to help make your business a success. Apart from the obvious benefit of allowing you to accept and process customer orders, the cloud-based EPOS technology available today gives you so much more, including touch screen terminals, table reservations, tablet ordering platforms, table billing and contactless payment solutions. It also allows you to automate promotional offers, manage loyalty schemes, perform real-time stock monitoring at anytime from anywhere and receive management reporting via a smartphone, tablet or desktop PC.
Gardiff EPOS aims to provide you with the very best EPOS solution tailored for your business. From the moment you contact us, we will work with you to ensure that your requirements are understood so that you get the right EPOS support tailored for your business. We will identify your key requirements, so that your EPOS system enables you to provide a professional, firstclass service to your customers. From the initial discussions through to the installation of your EPOS system and staff training, we aim to provide first-class professional service. Our team are dedicated to customer care and fully qualified in their roles. Our customer support is available from 8am to midnight, 365 days a year. As a Gardiff customer you can be confident that both the hardware and software we provide to you will be thoroughly tested, reliable, resilient and cost effective. Your EPOS system will be extremely stable, requiring little maintenance – but when you do; our support is there for you.
In short, the right EPOS solution can help make running your business simpler, whether you are a multi-site operation or just require a single EPOS terminal. Your information is accessible when you need it, allowing you to make those all important decisions about running your business.
62
Gardiff EPOS is a family-run business based in Hertfordshire. We have been serving the hospitality sector for 28 years and have an excellent reputation with our loyal customers. With a wealth of industry experience and innovative technology at its disposal, Gardiff continues to provide EPOS solutions that give hassle-free operation and provide the business information required in today’s world.
www.gardiffepos.com
Roche spent a decade at Hotels.com (a subsidiary of Expedia Inc.), initially building this business outside the US and then running the firm on a global basis. Under his leadership Hotels.com rose rapidly to become the world’s second largest hotel booking website. In his last years at Expedia, he was also President of Expedia Inc.’s global hotel supply group serving over 250,000 hotel partners and transacting $18bn in gross bookings. He brings a wealth of knowledge and experience in the hospitality industry and is well-placed to advise and guide Guestline in their next phase of growth.
Former Hotels.com President and Expedia Management Committee member joins Guestline Board
Phil Davidson, CEO of Guestline, commented, ‘We are delighted to announce the appointment of David Roche to the board of Guestline. David brings enormous skill and over 15 years’ experience in Hospitality Distribution to Guestline that will complement the existing team going forward. We will work closely with David to help us develop new innovations and expand into new markets both here and internationally.’ Over the last 12 months, Guestline has increased it customer base across the various markets in which it serves, namely hotel groups, independent hotels, serviced apartments and pub companies. New innovations such as the room rate comparison tool, Price Assure (part of the Guestline online booking platform), the growth of their digital marketing solutions and an increase in clients across the Asia-Pacific region has resulted in Guestline growing revenue by 20% and increasing their employee base by 15%. Roche, added, ‘I am excited about the appointment and look forward to working with Phil and his team as we grow Guestline’s client base internationally and continue to develop intuitive and sophisticated distribution solutions for all levels of the accommodation market.’ Roche joined Expedia in 2003 responsible for Hotels. com and Expedia Affiliate Network for Europe, Middle East and Africa (EMEA). Prior to joining Expedia, he founded companies in the marketing and digital media spheres and is currently a director of one of the world’s largest online travel firms. Guestline’s systems are used in 20 countries across 5 continents and enables properties of all sizes to achieve maximum occupancy at the most profitable rate. Fully integrated and cloud hosted, the end-to-end property management and distribution solutions are easy to install and quick to deploy with low cost of ownership.
EAT. DRINK. SLEEP
David Roche appointed as Chairman of Guestline
October 2016
Guestline is delighted to announce the appointment of new company Chairman, David Roche. Roche joins Guestline, market leaders in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry, during an exciting expansion period for the company. Earlier this year, Guestline received investment from The Riverside Company, a global, mid-market private equity firm with extensive experience in its Software Industry Specialization.
EPOS
www.guestline.com 63
Avenista Table Reservations also provide all-inclusive access to their incredible support team (awards surely coming sometime soon!) who can implement booking strategies and take care of all of the administrative duties involved in managing the software too. It’s no surprise that Avenista® customers tend to be busy, extremely well-run restaurants who are always looking for that extra bit of efficiency and want it without hefty prices attached. Unlike so many booking systems Avenista® do not operate a Diner portal and so will never attempt to sell tables from competitor restaurants or gazump a restaurant’s Google ranking.
Never heard of Avenista®? Well, perhaps you can be forgiven. With the stampede towards basic, web-based booking systems in recent years many restaurateurs completely overlooked this unassuming UK company, attracted instead by the fanfares of the big booking operators. But one size does not fit all and having experienced high running costs or poor service delivery many restaurateurs are now looking elsewhere and finding Avenista has intelligent, super-easy software with everything they need and more for often a fraction of the cost. With more than 10 years’ experience delivering Table Reservation software the team at Avenista® know what makes busy restaurants tick and have continuously honed and polished their software to make running a Front of House effortless. These days millions of diners are seated each year using Avenista® systems. Oddly perhaps, at Avenista® their mission is for their customers to spend the minimum time possible using the booking software, yet still have the software do exactly what the customer needs, enabling them to spend more time in their restaurants on activities where they can really add value. To achieve this they worked on making Avenista® intelligent and efficient without taking away any of the features that allow restaurants to deliver really personal service to their Diners. And, so keen are they to deliver on the mission they
As Kerry Beswick (Managing Director of Avenista®) says – “We have absolutely no relationship with Diners at all. Everything we do is focused on the restaurateur. We are all about providing the absolute best tools and services for our customers to help them make the best restaurants.” With an impressive client roster, awesome features (including a new online payment feature for events and deposits – saving restaurants huge amounts of time, and reducing no-shows), and pricing lower than anything comparable, many restaurateurs are now getting the message and switching to Avenista® saving themselves time, money and headaches.
Mobile Friendly/App Friendly Bookings Marketing & Promotion Tracking Extensive Pre-Payment Features Intelligent Diary With Class-Leading Flexibility Table Management Walk-Ins and Waitlisting SMS Paging FREE Online Bookings Avenista is the must-have tool for busy restaurants still struggling with pen and paper and is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective. You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your reservations partner.
Follow us
EAT. DRINK. SLEEP October 2016
discover the magic ... design lounge furniture by Flexfurn conic-o Kubo
conic
spectra
Lumen Led titan
lounge & design i essentials i chair & table covers i trolleys i accessories Flexfurn Ltd. • The Barlands, London Road • Cheltenham, Gloucestershire, GL52 6UT Tel: 01242 524777 • Fax: 01242 233031 • E-mail: info.uk@flexfurn.com
66
www.flexfurn.com
New! Coravin Model One
ÂŁ199
The Coravin Model One Wine System with young and friendly design features a soft touch grip and premium Coravin Capsules that let you pour wine effortlessly without removing the cork— so you can enjoy the rest of the bottle another day. Discover more at www.coravin.com
CASE ST UDY
How we helped a leading pie manufacturer cater for hungry football fans – whatever the weather We specialise in designing and manufacturing catering and clinical stainless steel equipment and furniture. It’s one of the main reasons why we were recently approached by a leading pie manufacturer and equipment distributor to help them overcome an on-going challenge.
CATERING FOR THE NATION’S FOOTBALL FANS
largest of crowds,” explains Mark Banton MD from Parry.
We were tasked with providing the client with an equipment solution they could use at football stadiums up-anddown the country.
“The other key challenge our in house design had to factor in was the temperature, which meant the cabinet also had to be powerful enough to achieve and maintain the right temperature for serving food.”
The client required a design solution that met very specific criteria. It was essential the pie cabinet had the capacity to enable them to adequately meet high demand. In particular, they wanted to increase the number of pies they provide at 75,000 capacity grounds from 300 to 500 throughout 72 concessions. “As the cabinet was being used at such high footfall venues, we needed to ensure that the unit we recommended provided the maximum possible capacity to cater for the
PROVIDING AN EXCLUSIVE DESIGN SOLUTION We recommended a pie cabinet that is exclusive to us, the Parry Pie Master PC140, for a number of reasons, including: • Size: measuring 470x1130x895mm it has the capacity to hold 140 pies at a time on its five, evenly spaced shelves.
• Temperature: this particular unit has a total wattage of 1.9kW, enough power to adequately hold the pies at the required temperature. Mark Banton added: “The client has been provided with a pie cabinet that fully meets their requirements, which includes enabling them to provide 200 more pies at 75,000 capacity football grounds, equating to a 67% revenue increase for the end user. “The PC140 is large enough to deal with high volumes of customers either looking for a pre-match pie, something to keep them going at halftime, or a bite to eat after the game. More importantly, the unit has the functionality and is powerful enough to ensure the pies are served at the right temperature all year round.”
For more information about the PC140 or to discuss your catering equipment requirements with us, contact us on 01332 875544 or email enquiries@parry.co.uk.
www.parry.co.uk
Meticulously designed, durable stainless steel products
Backed by 40 years experience in commercial catering, Parry designs and manufactures stainless steel equipment and furniture.
T: 01332 875 544 www.parry.co.uk
EAT. DRINK. SLEEP October 2016
Choosing the right coffee supplier customer service and responsiveness to communications, delivery times and added value to the customer – do they go above and beyond to help e.g. training. Buying locally is of course important these days, a local provider cares about local reputation so is likely to be more reliable BUT only choose them if they are the right fit and their product is great. Learn about the coffee being offered to make the most of the free time being given to you by the supplier. Do you like them? Having a good relationship with your supplier is fundamental, so get a feel for their business style and personality. If you like them and they are courteous and helpful, then chances are you will have a good relationship. Find common ground (kids, sport etc) and make sure they like you too.
More than just coffee
Quality first is key, but choosing a reliable supplier that can respond quickly is also hugely important. Choose a supplier with knowledge and passion. The right supplier will really know their beans. A deep understanding of coffee and a passion for the product is something that you can trust. You will then be able to learn from them and then pass that on to your customers. Your supplier should be able to tell you where the beans are from, how to get the best from them and explain the aromas and flavours to help you sell more effectively.
Try before you buy. You drink coffee too and your business instincts matter, so trust your palate and that of your staff. Get sample packs and ask for a tasting session. Make the coffee yourself in your own machines to get a real sense of what your customer will be drinking. A good supplier will bend over backwards to come and see you and discuss their product with you.
Do your homework Once you’ve found a potential supplier ask them who else they supply and if you can get references. This may seem a bit much for buying coffee, but one phone call could save you a lot of fuss later down the line. Ask other customers about the consistency of the product,
70
The main event is the product but there is no harm in finding out if there are other things provided. Can they beat the prices for any other product, machine servicing, teas and chocolates, syrups and free training etc Is there point of sale products?
DO…. • • • • • • •
Try the product first with your staff and friends Ask the supplier’s other customers about the service provided Make sure you trust and like them Make sure they are passionate and knowledgeable about their product Ask what else they can do to help your business Keep focused on what you need and don’t be charmed into things you don’t need To really make sure all of these boxes are checked, come and talk to Hessian Coffee.
Hessian Coffee are a family ran supplier of freshly roasted coffee’s, award winning teas, commercial equipment from traditional espresso machines to bulk brewers plus everything in-between for the hot beverage industry. Get in touch: sales@hessiancoffee.com Call: 01799 543809 twitter.com/hessiancoffee facebook.com/hessiancoffee
Pioneers in the speciality coffee industry, offering Nationwide service and solutions
Mulmar is a market leader in the supply, installation, maintenance and service of espresso coffee machines and bean grinders. Our years of accumulated knowledge and expertise can also be drawn upon to consult, specify, deliver and install bespoke design solutions. Our in house designers can create turnkey design solutions for bars, restaurants, kitchens, cafĂŠs, delis and specialist commercial catering facilities. We have a national sales and service team that covers the UK and Ireland We are proud to be the UK importer for some of the largest & most innovative espresso coffee machine and food services manufacturers in the world
www.mulmar.com +44 (0) 845 688 5282 Mulmar Foodservice Solutions Inspiration House, 152 Great North Road, Hatfield, Hertfordshire, AL9 5JN.
EAT. DRINK. SLEEP October 2016
Once Again Bragard Invites You to Share in the World of Excellence
Excellence in our encounters with prestigious chefs, who voluntarily participate in the creation of these sumptuous collections. Alain Ducasse, the triple-starred chef who does us the great honour of developing the exclusive brand: Alain Ducasse by Bragard. A collection based on refined and chic lines cut from high-performance materials. Excellence with the new product line developed in collaboration with Sparco, the renowned Italian equipment manufacturer, who in 1978 created the first racing suit capable of resisting exposure to fire and flames for 11 seconds. This collection signed “Sparco by Bragard”’ is a line with a sportswear design which incorporates the Sparco technology including the exclusive flame retardant fabric. This marriage of material and style provides us
74
with the opportunity to present an innovative and ergonomic collection. Excellence, but also - elegance. Faithful to its tradition, Bragard is proposing two new collections of uniforms for the hotel trade. Outfits with elegant contemporary lines that will win you over as much for their cuts as for their subtle nuances. The bistronomy line, moreover, has been expanded with new MARCO and OPRAH polo shirts in bright, modern colours that go perfectly with the MAEL aprons that are already a popular favourite. Our passion and savoir-faire combine to ensure that you find here the same exacting standards that govern your daily existence. For more information please contact us at info@bragard.co.uk
You are unique, and so is your organisation.
Here at Bragard, we believe that what you wear every day reveals to the world how much pride you take in the image that you portray to your clients.
www.bragard.co.uk | 0203 735 8692
Beverages
EPOS
Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
Tevalis 01923 294446 www.tevalis.com
October 2016
EAT. DRINK. SLEEP
Directory
Lighting
Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills
Furniture
Flexfurn +44 (0)1242 524777 www.flexfurn.com
Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com
Tableware www.slateware.co.uk +44 (0)1248 600656
Training
Coffee + Coffee Machines
Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
Graphics
Catering
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
www.balmoraltextiles.co.uk
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
WRS +44 (0)1933 533880 www.wrssystems.co.uk
BALMORAL TEXTILES (028) 90617431
The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.
www.spiritlablondon.com
OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk
Interiors & Design
Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London
Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk
Jura +44 (0) 800 552 5527
www.jura-coffee-machines.co.uk
To advertise in the directory please contact Andy Bell on 01843 448443
CUBBINS 01434 604 181 www.cubbins.co.uk
56 76
Prices from ÂŁ120 for the year.
VarioCooking Center MULTIFICIENCY® 112T
» Maximum flexibility in the
smallest space, without compromise! We use it every day and we‘re big fans. Why not try it now, for free, in your own kitchen? Register for a free trial: www.kitchenrevolution.biz
Boiling, frying, deep frying.... up to 4 times as fast* precisely and easily All in one unit
* www.frima-uk.co.uk
EAT. DRINK. SLEEP October 2016
Leading commercially licensed music streaming service, Auracle Sound have launched a new Android/iOS App and Web Player. With forty channels of genre-specific music, instant connection and a free trial, Auracle Sound offers a cost effective music solution for the retail and hospitality industry. From Michelin starred restaurants to burger joints, cocktail bars to hotel spas, music has a profound effect on the customer experience, and sets the tone for staff. Auracle Sound has a wide selection of music channels catering for every mood and tempo. Hand-picked from thousands of daily new releases; ranging from exquisite classical masterpieces, sun-soaked Balearic songs, rare soul edits, dusty jazz masters to the latest indie and chart pop. All channels are thoughtfully created with this customer experience in mind. Auracle’s encyclopaedic collection includes the most popular artists, classic songs and current hits, offering customer’s limitless choice. Looking to stand out from the crowd? Auracle Sound revels in the challenge of a creative brief; getting to know your business and delivering the sonic identity that represents your brand. Their music consultants are on hand to work with you closely curating the perfect playlist for the venue. Timetabling enables simple and convenient scheduling to let you set the right mood at the right time of day. Alongside new software solutions are robust hardware options. Features include; remote updates / scheduling, 24/7 status monitoring, and an audio buffer that ensures non-stop music in the event of internet downtime. Both the LCD and Compact player have the highest specification currently available on the market. Auracle Sound stands out as a complete audio service covering; PPL/PRS licensed music for public performance, customer profiling, playlisting, and live streaming via their iOS/Android App, Web Player, or Hardware.
Sign Up for a Free Trial of the new Web Player and transform the ambience of your business today. Enter the Coupon ‘EatDrinkSleep2016’ for a Free One Month Subscription.
See Auracle Sound at Restauarant Tech Live, Stand 1121
78
... The perfect playlist for your business.
Sign Up for a Free Trial of the new Web Player and transform the ambience of your business today. Enter the Coupon ‘EatDrinkSleep2016’ for a Free One Month Subscription.
www.auraclesound.co.uk
mobile app 24/7 commission-free bookings One-click payment card pre-authorisation, exible rate plans and cancelation policies
seven days a week