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eat.drink.sleep September 2016

Restaurant Design Show & Restaurant Tech Live

27th & 28th Sept Excel. London

•Dream Phuket Hotel and Spa: Epitomising Luxury •Kata Rocks Sets the Standard for Luxurious Getaways



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Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager

September 2016 4



Editor’s Choice

Michael Amor 01843 591 523


Restaurant Design Show


Restaurant Tech Live

Publishing Director


Front Of House


Safety & Security



Tony Little 01843 582 733


Jeremy Tring

To find out more visit our website:

EAT. DRINK. SLEEP September 2016


Sneak Peak: Bintan Villa priced at $10,000 a night As the ranks of the ultra-wealthy swell across Southeast Asia, so does the heightening expectations for accommodation that costs thousands of dollars per night. So, one Indonesian resort has just priced its top suite at US $10,000 per night.

Each of the two-storey villa’s four bedrooms boasts king size beds and customised encaustic tiled bathrooms with separate Lefroy Brooks clawfoot baths and showers. The clawfoot baths anchor The Sanchaya’s ‘romantic bath ritual’, Featuring chocolate strawberries and champagne, or cheese and port, or canapés and single malt or wine. Candlelight and customised bath salts round out the ritual.

“Seems like a lot to pay for one night, I know,” said The Sanchaya’s estate manager Anshuman Narayan. “But when money is no object, and you’re shopping for a memory to last a lifetime, the cost may very well turn out to be a bigger bargain Other luxuries on offer include wine and cheese tastings with than you’d thought.” the estate’s sommelier, in-villa massages with your choice of customized chakras oils, and private sessions with the yoga So what does one get for $10,000 per night at the Bintan Villa? instructor. Plush Singaporean Ploh bed and bath linen and a pillow menu offering an array of European neck, body and A four-bedroom beachfront presidential suite, the Vanda Villa, reading pillows amplify the comfort levels. to start. The luxe accommodation comes with an around-theclock butler, a dedicated chef in its kitchen, private infinity The Vanda’s technological charms include a Bang & Olufsen TV pool and a separate guest house. The Sanchaya is located 45 and sound systems, iPads with a broad spectrum of pre-loaded minutes from Singapore by ferry, on a secluded stretch of movies and Apple TV. On the 9.6 hectare Sanchaya estate, the beach whose powder white sands rival those made famous facilities include a croquet lawn, Olympic-size infinity pool, two by The Maldives. All of that beach is but a few steps from the restaurants and The Bar, replete with vintage prints, antique Vanda Villa’s sprawling terrace. telescopes, porter chairs and other trappings of a 19th Century Explorer’s Club. Spanning a total of 1045 square metres, The Vanda Villa has already played host to royal families from the Middle East, celebrities from around the world, private wedding parties and major product launches. The villa is bedecked with neutral, crisp and earthy tones, polished parquet floors, Chinese-style cabinets, and rare pieces of art and furnishings that open windows on Singapore’s history and culture. Other exquisite touches include customized Luzern bone china designs and table glassware from Austria’s House of Riedel. Named for Singapore’s national flower, the Vanda ‘Miss Joaquim’ orchid, the hotel’s premier accommodation draws inspiration from the Lion City’s black and white houses, tropical beauty and architectural heritage.


Waldorf Astoria Hotels & Resorts has announced its newest property, Waldorf Astoria San Francisco, which will be the centerpiece of a two million square-foot, mixed-used complex that will feature luxury entertainment, retail and office space. Waldorf Astoria San Francisco will reside within the first 21 storeys of a signature tower designed by the architecture firm Foster + Partners. Located at Mission Street between Ecker and 1st Streets, Waldorf Astoria San Francisco will be ideally situated in the city’s exciting new Transbay Neighborhood, in the centre of a vast redevelopment project surrounding the Transbay Transit Centre. Bordered by Market Street on the north, Embarcadero on the east, Folsom Street on the south, and Hawthorne Street to the west, the Transbay Neighborhood is an inspirational environment unto itself. Transportation friendly with wide sidewalks and bike paths, the neighbourhood has a vibrant mix of shops and restaurants, as well as contemporary green spaces which have been carefully planned as key components of the area. World-renowned hospitality design firm, Hirsch Bedner Associates, brings their award-winning design to Waldorf Astoria San Francisco’s interiors to seamlessly blend the brand’s signature worldly sophistication with modern accoutrements reflective of this iconic destination. The hotel will offer an elegant and spacious spa and will also feature an iconic Peacock Alley serving a San Francisco approach to the legendary cuisine and libations that have established Waldorf Astoria as synonymous with unforgettable luxury experiences.

Edwardian Hotels London to open restaurant Edwardian Hotels London is to open an Italian and Peruvian-inspired tapas restaurant, Monmouth Kitchen, inside the Radisson Blu Edwardian, Mercer Street hotel. The group, which owns and manages 11 luxury hotels in London and Manchester, launched May Fair Kitchen on Stratton Street, London, earlier this year and is expecting to open the new 106-cover restaurant and lounge bar at Seven Dials, Covent Garden, at the end of August.

Drinks will be Peruvian-inspired, such as the Lima Collins made with La Caravedo Pisco Quebranta, jasmine tea, syrup and lemon with soda; Batida, comprising Abelha cchaca, coconut milk, condensed milk, guava, mango and lime; and Pisco Sour with Barsol Quebranta Pisco, lime, egg white, sugar and bitters.

Jati said: “The restaurant and bar at Monmouth Kitchen will offer the best of May Fair Kitchen with a Seven Dials twist that reflects the more casual, street-style food found in the area. Drawing on the district’s strong fashion credentials, the interior Monmouth Kitchen will be led by ex-Nobu head of private and uniforms reflect the cool, urban neighbourhood and we dining Amir Jati and will merge modern Peruvian cuisine with are shaking up the restaurant space, adding in a robata grill, Mediterranean flavours in a relaxed environment with a terrace open kitchen and a combination of high quality, contemporary on Monmouth Street. and relaxed materials.” The restaurant will be open for breakfast, lunch, afternoon tea and dinner. Dishes on the menu include smoked lamb cutlets with red anticucho; pan-fried salmon with Calabrian chilli salsa; and sea bass ceviche with avocado, white corn and red onion, lobster ceviche and tomato ceviche. For dessert, there will be chocolate caliente; warm Peruvian chocolate spring rolls served with fresh passion fruit sauce and coconut sorbet; and pera sencacion, white chocolate and vanilla yoghurt mousse, pistachio sponge, honey ice-cream and pear compote.

Rob Steul, creative director, Edwardian Hotels London, added: “The design incorporates smart, black and white marble tables with concrete floors and architectural brick screens, mixing rough with smooth textures.” “Clear glass windows provide an open aspect out onto Monmouth Street, engaging with the street to create an inviting, fun and lively place to grab great food and drinks in a relaxed atmosphere.”



Waldorf Astoria Hotels to open San Francisco property

September 2016


EAT. DRINK. SLEEP September 2016


Building Customer Loyalty Loyalty programmes are in use by many different types of organisation but nowhere are they more prevalent than in the Hotel and Hospitality sector.

Electronic key cards, for instance, are used in many hotels and a lot of establishments simply stick with using the generic cards from the lock supplier. Many guests, when checking out, will simply take the key card with them, intentionally or not, but a blank key card says nothing about the hotel and even less to temp them back.

work extremely well and, of course, some that don’t, so we are happy to offer the benefit of our experience to ensure every one of our customers puts together a programme that is suitable, and works for their hotel or hospitality business.”

For free advice on building a great loyalty programme, Concept Card, Concept Card are able to supply key based in Crediton, Devon can be cards printed with a hotel logo for pretty contacted by telephone on 01363 much the same price as the unbranded 777567, email ones from lock suppliers but some or via their website Concept Card, have been manufacturing more enterprising hoteliers may want to take this a step further. The key card, these types of plastic cards for over 30 years and during that time have helped that the guest may well take away with them anyway, could also be used as a hundreds of hotels and other leisure loyalty or reward card and thus not only business market themselves by using plastic cards to develop loyalty, rewards serve as a reminder of the hotel but also tempt them to investigate the special or branding programmes that work for offers for loyal customers available by them. scanning a printed QR code on the card with their smartphone. The experience the Company has gained puts them in a somewhat unique Similar technology can also be built into position and they are able to offer simple plastic cards for organisations free analysis and advice to ensure the not using electronic key cards and cards development of effective marketing can be supplied in many different sizes. programmes for each individual customer. “The card itself is purely the link between the supplier and customer,” Plastic cards, of course, have a range says Paul Brown, Principal and Resident of uses in the hospitality industry such Hospitality Expert at Concept Card, as loyalty, rewards or membership “but it is important the structure of the programmes plus electronic key cards programme itself that determine its for hotels, and Concept Card have a success.” great deal of experience in developing innovative, sometimes unique, “Over our 30+ years in the business we programmes. have seen loyalty programmes that Programmes can be structured in many different ways but usually rely on some kind of loyalty card as the link between the organisation and its customers.


EAT. DRINK. SLEEP September 2016


To celebrate the launch, the company is investing significantly in a socially driven awareness campaign which will feature a competition to #findshorn using Street View on Google Maps.

awareness of our brand portfolio.”

one-off Shorn keepsake and entered into a daily competition to win a selection of Shorn Wines.

Launched on Tues 26th July the game has so far had 2,400 unique players with 1405 entries so far (people who have found 3 back sheep with each player on the site for 7 minutes on average.

SHORN WINES To add intrigue there will also be three golden Shorn sheep hidden REVEAL around the British Isles. Regular clues will published on Twitter to help COMPETITION people locate them and lucky finders will each win an iPad mini. The interactive competition, which TO CELEBRATE will launch this month, will be Shorn Wines originate from worldpromoted across all Shorn Wines renowned regions of Marlborough social media channels, including LAUNCH OF Facebook and Twitter, with direct links and Gisborne in New Zealand; a to purchase online at country known for a combination of LIMITED the perfect soil type and temperate Customers can purchase both the climate, which help to create the 75cl and 187ml. BLACK flavoursome wines that are decidedly popular amongst audiences. Entrants who manage to #findshorn EDITION will be the lucky winners of a special, Customers presented with engaging treasure hunt to #FindShorn London, August 2016 – Kingsland Drinks has launched a limited edition to its Shorn Wines portfolio. The recently launched Sauvignon Blanc, called Shorn “Limited Black Edition”, features a black sheep rather than the usual white sheep, which is synonymous with the brands repertoire of wines. The limited edition wine is available in-store and online at Morrisons.

Neil Anderson, Marketing Director at Kingsland Drinks comments “It’s fantastic to work with Morrisons to develop the Limited Black Edition Shorn Sauvignon Blanc. “We’re a fun brand, looking for adventure and our #findshorn campaign brings this aspect to life, ultimately driving sales via in-store and whilst raising

Shorn Black Limited Black Edition 75cl (RRP £7) and 187ml (RRP £2) are available in Morrisons.


EAT. DRINK. SLEEP September 2016

Editor’s choice

Coffee’s Journey is a long one,

why ruin it during its last few moments! Teas

Hessian Coffee are a family ran supplier of freshly roasted coffee’s, award winning teas, commercial equipment from traditional espresso machines to bulk brewers plus everything in-between for the hot beverage industry. Born from a passion for coffee and service excellence, Neil Clark & Niall McCrae understand what’s important in both growing a business and adding value.

Coffee Hessian Coffee have 4 core blends giving variety to taste and needs. Using 100% Arabica beans sourced ethically from origins including Sumatra, El Salvador, Kenya & Jamaica, roasted consistently to a blend profile and delivered the very next day. For those that are unable to grind their coffee on demand Hessian provide pre-ground coffee, packaged for freshness in various sizes to cater for both small and high volume requirements.


Proud to be partnered with Novus Tea, Hessian offers award winning loose leaf tea from Earl Grey to Persian Pomegranate for afternoon tea, individual pyramids ranging from English breakfast to Green tea for in-room solutions. Not forgetting the popular catering packs for higher demand with over 20 varieties to choose from.

Training Appreciating the importance of the last few moments of the journey, Hessian Coffee are passionate about ensuring every cup served is exceptional. Hessian offer education to their customers from coffee and tea product knowledge, through to Barista training and also assisting with menu planning or a bespoke service tailored to each customers needs.

Equipment To ensure the best for the Hessian product range the company has partnered with market leaders in both domestic and commercial manufacturing bringing reliability, confidence and experience into the portfolio as well as the important aftercare support to back this up. Get in touch: Call: 01799 543809


September 2016


IN NO Sta CL W U tu Au tor D to y S m ic ES ati k P on ay ! .

25 years

eRostering, Time & Attendance, Holiday Tracking, HR and Absence Management Solutions Ten Reasons Why You’ll Love Softworks Solutions! 1. Better and Optimised Rostering

Easily create work rosters for full time, part-time and seasonal employees while adhering to company policies and procedures.

2. Accurate Time & Attendance Recording

Accurately track hours worked by employees for generating payroll, operational planning and legislative compliance.

3. Easily Manage Holidays & other Leave

4. Accurate Payroll and Easy Integration

Effortlessly manage employee leave including; holidays, maternity, paternity, parental and sick leave.

With Softworks Time and Attendance solutions you can ensure that your payroll is 100% accurate. Softworks integrates with all leading 3rd party applications including:

+ many more...

6. Reduced Administration

7. User friendly look & feel

Softworks will dramatically reduce administration and queries from employees in relation to rosters, attendance and absences. Following research with our clients, we’ve designed a clean, bright interface that’s easy to use and navigate.

8. Employee Self Service included as standard

9. You don’t have to just take our word for it!

Softworks system is as flexible as your business and can be configured to your organisation’s various contracts, policies & procedures.

Softworks has extensive experience working with hotels, restaurants, bars and catering companies and our solutions and teams consistently get great reviews from clients. We think you’ll love working with us too..!

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This is what Andrew Prior, Finance Director of the 5 Star Druids Glen Resort had to say… “ We are very happy with Softworks. We like the product and we have a very good relationship with the team. The system has enabled us to spend more time on our core business objectives and less time on manual and administrative tasks. “

10. And the best reason is…You’ll love it!

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Employees can easily check balances, request holidays and absences and view their roster. Easily access via web, iPad, smartphone etc.

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EAT. DRINK. SLEEP September 2016

Dream Phuket Hotel Epitomising luxury.

South East Asia is best known for its beautiful scenery, Amazing beaches and wonderful culture with Phuket being one of the most prestigious locations if you are travelling to this part of the world. 12

Located on the west of the island is where the beautifully designed Dream Phuket Hotel and spa is situated. With a wonderful mix of Western flare and Asian roots, this modern hotel is the epitome of a luxurious getaway destination. Once you have touched down into Phuket airport you will be greeted by a member of the Dream team who will provide your transfer in one of the hotels luxury taxis. This is a spacious shuttle journey which takes between 30 – 45 minutes to the resort. A

EAT. DRINK. SLEEP September 2016


The Luna villas offer a fantastic room space and come with all comforts needed when on holiday. You can enjoy the privacy of your own pool and indulge in the complete relaxation of the dream experience. With a spacious bedroom the villa also has an ample lounge area and the use of a fully equipped western kitchen. This is truly one of the most wonderfully designed villas I have had the pleasure of staying in. Once you have woken from a delicately gentle rest you have many options as to where you wish to spend the day in the calm setting of the dream hotel and spa resort. Breakfast is delightfully laid out for guests in the hotel restaurant and you will have the choices of western cuisine and authentic Thai food and refreshments. With the beaming sun enough to lighten your mood when this enjoyable Al fresco breakfast will leave you in awe over the beauty of the lounging are and tranquil pool that also hosts an in pool bar that you can swim up to at your leisure. Time is of no concern thanks to the magnificent surroundings and calm atmosphere of the hotel. This is perfectly balanced with the option on heading over to the Dream beach club which is just a short shuttle journey away. You can request you pick up with the hotel concierge.

and Spa‌ perfectly times ice cold water will be waiting for you along with relaxing seating after your flight. This is a perfect way to start your dream experience. On arrival the ever welcoming hotel staff are on hand to provide you with all you need to get this dream experience started. A cool Thai blue juice drink will be handed to you as you sit on the comfortable lobby seats and await to be show to your room.


EAT. DRINK. SLEEP September 2016

Dream Beach Club The beach club is open for a majority of the day and stays open until the early hours if you wish to add the party feel to your holiday. Being directly on the beach you can enjoy a great atmosphere with other guest at the hotel.


The multi-story club features two pools, a restaurant for indoor and alfresco dining, and four bars. Dream Beach is also one of few beach clubs with direct access to the sea. Overlooking the azure Andaman Sea, PHD is Dream Beach’s rooftop bar and nightclub that promises electric parties at nightfall. Bringing a true taste of New York to a gorgeous Phuket beachfront setting, the entertainment calendar at Dream Beach features a world-class lineup of exclusive parties, events and DJs through partnerships with some of the hottest names in dance music, such as Ministry of Sound, Hed Kandi, Soul Heaven and more. 14

The Dream hotel and spa boasts a beautiful rooftop pool which is the perfect place to take in the breathtaking mountains surrounding the hotel. This is an ideal place to relax and also enjoy an overview of the resort. Once you have spent a moment or two relaxing in this spacious infinity pool you can take the lift down to the spa.

EAT. DRINK. SLEEP September 2016

Dream Spa The Dream spa is definitely a key venture on your stay you will be taken on the 5 signature journeys… to awaken the soul and senses for total mind and body transformation SOL (Spiritual. Organic. Lifestyle.) Which would be a more modern / contemporary link to your 5 elements concept. Their collections include: • Feeling Calm (Wood) • Feeling Warm (Fire) • Feeling Protected (Earth) • Feeling Uplifted (Water) • Feeling Beautiful (Metal) PDF/Dream_Phuket_Spa_Brochure.pdf Opting for the “Aroma” massage will leave you relieved of jetlag if you have endured a long flight. The masseuse will leave you feeling refreshed and rejuvenated as an hour long treatment fitted perfectly and enables you to feel stress free and totally relaxed for the rest of your day. “Aroma massage using only biodynamic synergistic blends of essential oils (chemical free so there’s no artificial stimulation of your system) specially customized for your individual needs, this massage inspires properties of the oils to stimulate the senses.”


EAT. DRINK. SLEEP September 2016

Dream Restaurant

After a day of rejuvenation a visit to the Dream restaurant “Trilogy� is a delightful choice as they mix authentic modern Thai dishes with western classics also available. Strongly recommended is the mouthwatering Wagyu steak which is delicately fried and served with fresh vegetables. Michelin star chefs go to great care in producing these wonderful meals.




September 2016

The Dream Phuket Hotel and Spa does more than tick boxes when looking for a luxury stay. Everything from the beautiful scenery, architecture and ambiance will leave you wanting to return. The staff are a credit to this wonderful experience and all aspects of the resort are met to the highest of standards. You may look no further when all that will do is paradise. DREAM PHUKET 11/7 MOO 6, T.CHERNGTALAY, A.THALANG, PHUKET, 83110 THAILAND RESERVATIONS: +66-76-609-888

If you are looking for the Thai experience the chicken green curry acts as awakening of the senses and provides you with a burst of natural flavours and spices that is truly to be admired. Washed down with either one of the Dream freshly squeezed juices or ice cold lager is a must when indulging with either of these choices. I highly recommend that both of these options are acquired on your stay. An amazing selection of desserts can also be found on the trilogy menu. All of which are amazing in taste and delicately presented.


EAT. DRINK. SLEEP September 2016

Restaurant Design Show

If you own a restaurant, bar, or café, and you’re looking to redesign your establishment or you’re thinking of opening a new one, then you need to attend to the Restaurant Design Show 2016. The UK’s largest restaurant design event is being held at London’s ExCeL on the 27th & 28th September 2016; this is the only event in the country that will deliver you leading design ideas and help you network with the right people in the industry to make it all possible. For your free ticket, go to With 50 educational seminars, 120 inspirational suppliers, and over 3,000 restaurants, bar and café owners, interior designers, and a variety of industry professionals from across the country under one roof, this brand new show will deliver the foremost in design ideas, inspiration and creativity. It also caters for individuals either looking for start-up inspiration or to reinvent their establishment, as well as interior design professionals seeking the opportunities available in this specialist market. This amazing event is packed full of useful information. Some of the leading names in the industry are going to share their expertise in seminars, covering areas from contemporary design trends, interior design tips and techniques, customer service secrets, and much more. Among many talented professionals there are names like Afroditi Krassa, talking about how to design category defining restaurants in an ever growing and ever evolving market place, Frances Bromley from the British brand Scabetti, talking


about creating an impact with sculpture and light, Stephen Garrett will be talking about creating a full and emotive Visual Identity; encapsulating logo, branding, visual, digital communication and website, and many more. As well as keynote speakers, over 120 of the world’s leading suppliers will be there, experts will be sharing new products, design ideas and advice to inspire restaurant owners. They will be also running seminars showcasing the latest products, in lighting and sound technology, flooring, heating, furniture and much more. The show runs alongside Restaurant Tech Live and the Takeaway & Restaurant Innovation Expo; your ticket gives you access to all these great events, presenting the ideal opportunity to assist the growth of your business, to network, and to do business across an exhibition packed with value-added show floor features, benefiting from workshops, seminars, and a dedicated networking area. Make sure you don’t miss this amazing opportunity; entry into the show is absolutely free and it runs across the 27th and 28th of September, from 10am – 5pm at ExCeL London. To register for your free ticket and for more information, please visit


















September 2016


Restaurant Design Show

A fundamental keystone that makes us human is our attitude to eating and drinking. The table is a place of ritual, a place where we develop culture, taste and become aware of ourselves and our company. It is therefore important the place that we eat is functional and represents us as society. Of course food is at the centre of your dining experience, but long before the food has arrived the dining experience begins as soon as you enter the restaurant, bar or café. How food is experienced has everything to do with the décor, the rituals, the company and the experience. Everyone knows a glass of fine wine and fresh seafood is going to taste better sitting on a sun drenched deck in a restaurant garden then sitting at home with central heating and looking out onto a view of a rainy cold street. That’s why it’s important to provide a positive experience from the beginning. Sound can be a crucial factor in a patron’s ability to enjoy their dining experience; Social interactions are a common source of excessive noise which can be explained by the noise-breeds-noise effect, also known as the caféeffect. This phenomenon occurs when conversations of individual groups create noise, which results in surrounding groups subconsciously competing to be heard and understood (Whitlock & Dodd, 2006). It could be said that this then would halter the functionality of a restaurant, bar, and café as the positive experience is drained away from the patrons bit by bit. English Philosopher Sir Roger Scruton has written that architecture is distinguished from other art forms because of a sense of function and goes on to call for a return to the first principles,contending that the aesthetics of architecture is, in it’s very essence, an aesthetic of everyday life. Because communication and sound is one of the very first experiences that take place in a restaurant, this should also be one of the first considerations of function when designing the interior of a hospitality space. In simple terms, positive sound equals a positive and functional dining experience. With modern design in hospitality focusing on harder surfaces, like concrete, glass and polished timber, these spaces can become a reverberating nightmare. The simple solution is to apply an acoustic treatment to absorb excess reverberation; this can come in a number of applications. However failure to


take the acoustics into consideration from the beginning of the design process can expose you to design limitations once the space is finished and in use. Enjoying and benefitting from functional acoustics means designing from the beginning. The premium range of 100% polyester acoustic products from Autex Acoustics are a modern solution to traditional fibreglass acoustic panels from the days of old, Autex manufacture a range of solutions that can be seamlessly specified into a space without compromising the design aesthetics. With the capacity to build bespoke designs, Autex can work with designers and architects to create stand out feature pieces or subtle solutions that absorb unwanted noise and create a uniquely human dining experience that satisfies the senses. Visit Autex Acoustics at the 2016 Restaurant Design show for a complete understanding of how Autex can create harmony between form and function in your next restaurant design or contact us below. See us at Danielle Robinson Marketing Manager Restaurant Design Show Autex Acoustics UK Stand 334 M: +44 7415689533

CREATE A DINING EXPERIENCE THAT SATISFIES THE SENSES Integrating Autex Interior Acoustics into restaurant design creates harmony between form and function For free reverberation calculations and sound advice for redefining your environment visit our website

EAT. DRINK. SLEEP September 2016

Restaurant Design Show

Global Upholstery Solutions has only existed as a company since the start of the year, but has a long heritage and a wealth of experience. General Manager, Lee Ness, explains the paradox. “This business can trace its ancestry back 30 years in various forms and under various owners. The previous incarnation was purchased by the Stannah family at the beginning of this year to become part of the Stannah group of companies. Stannah has a heritage stretching back 150 years and most of it’s products are upholstered, so it is an obvious step forward.” The new business retained all the existing staff and have added new ones, but now has the backing of being part of a much larger group. This investment started with new, completely refurbished environmentally-friendly premises and in new machinery. The business is now fully operational and looks to grow into new, old markets. Account Manager, Steph Judge explains: “Over the years, our team has undertaken lots of different work and are highly skilled. We have manufactured bespoke furniture, refurbished everything from theatres to pubs and restaurants. Over the years, the business retracted back to a core set of products and customers but, with the backing of the Stannah family, we’re now moving back into those areas.” Global Upholstery Solutions has now joined the Hampshire Chamber of Commerce and has also been awarded British Contract Furniture Association membership after a successful audit. Existing relationships with customers like Herman Miller and Hussey Seatway have been strengthened while the supplier base now includes higher end fabric suppliers such as Panaz and Kvadrat. With the new facility tied to existing capabilities, the business is looking to connect with Interior Designers, Specifiers and Architects to work together with the team at Global and benefit from a fresh, responsive and vibrant company with low overheads, a simple, open price structure and the ethical approach of a family business. The GUS company motto from an African Proverb sums the company up nicely:

“If you want to go fast, go alone. If you want to go far, go together” Global Upholstery Solutions is happy to invite customers and specifiers to view their facility and discuss their requirements.

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Restaurant Design Show


EAT. DRINK. SLEEP September 2016

Kata Rocks sets the standard for Luxurious getaways


Now it hosts what can only be described as the new standard for luxurious hotel stays across the globe. Kata rocks opened its doors almost a year ago an since then has become an established get away when only luxury will do. Set in the West coast of the island near Kata beach this beautiful development is placed amongst the slopes of Kata. On arrival you will be greeted by the

You will be pleasantly surprised to find that these are not called Villas without good reason. Not only extremely spacious but also the term luxury is prominent throughout. The sky villas range from 1 to 4 bedrooms It is difficult not to go straight to the outdoor area overlooking the amazing Kata beach and small islands in the distance. The bedroom and en suit are superbly decorated and all toiletries are available to a very high standard of quality.

very comfortable and with a walk in kitchen this is perfect for a traditional Thai cooking class (which we will revisit later) Moving back to the incredible view as you walk out to your private bathing / infinity pool area the seascape really is breath-taking. The scenery cannot be compared and likened to any hotel view you have seen before. When on holiday the main objective to relax and unwind is easily achieved especially when visiting the recent award winning Luxury spa. The Infinite Luxury Spa has been awarded “Luxury Boutique Spa” by the World Luxury Spa Awards 2016. Again more than worthy of this title with many modern and Authentic Asian treatments available.

The lounge area can be considered



ever welcoming staff and seated as you wait to get driven to your villa. As the resort is positioned to give way to stunning beach views a short buggy ride is provided to get you to your room.

September 2016

Phuket Island is the home to some of the world’s most beautiful beaches, taste experiences and cultural enlightenment.

EAT. DRINK. SLEEP September 2016

Whilst visiting this beautiful resort you will be able to visit the restaurant which is home to award winning dishes and offers both western and Asian cuisine. The head chef Leia is one of the world finest and has recently won an award for the best Gourmet burger in Phuket. Which was highly contested with many restaurants going in for the award. The Ohla burger swooped the prize and mouth-wateringly lived up to all expectations. A succulent mix of 80% Australian beef, 20% minced pork belly, Spanish Iberico ham, French brie cheese, extra virgin olive oil, homemade barbecue mayonnaise all piled high on a fresh house-baked hamburger bun. “ The restaurant proudly serves seasonally inspired Mediterranean cuisine featuring regional gourmet twists with a Spanish accent. Only the freshest produce and finest ingredients are used to ensure an inspired gastronomical experience. Executive Chef Laia Pons Spanish roots serve as the primary menu muse for many dishes. In Barcelona she honed her creative culinary talents at two of the city’s finest restaurant, Abac (two Michelin stars) and Caelis (one Michelin star). Her cultural background and training is also the inspiration for Phuket’s best brunch, available on selected weekends depending on the season. Chef Pons uses it to showcase dishes from one of the oldest and most renowned fishing village in the Ciutat Vella district of Barcelona. Combined with Kata Rocks’ stunning oceanfront location, its legendary weekend brunch treats guests to an authentic Mediterranean feast of delicious fresh seafood and the most elegant cuisine on the island. “ To keep in touch with Thailand’s exceptional cultural acclaim. A Thai cooking class is available and suggested as necessity whist on your stay. A professional cook will come to your villa and teach you all that is needed to bring a piece of Thailand home with you. Authentic cuisine will be taught with easy understanding and then the ability to master some signature dishes once you return home. One thing that really does stand out about the Kata rocks experience is the attention to detail shown by the staff. There is a faultless service provided by them and I would suggest this is amongst the best customer care I have known. Being a crucial instrument to your overall stay this most certainly was met to the highest of standards. Kata rocks is now an established hotel globally and has attracted not only holiday goers but also residence on a permanent basis. With the option of investment also there if you wish to purchase one of these magnificent villas. With Phuket being ever-growing in popularity, Kata rocks is a must as part of your trip in regards to not only accommodation but also so much more.



EAT. DRINK. SLEEP September 2016

With Shmoo it couldn’t be easier, all you need is a Shmoo Mixer, Shmoo Thickshake Mix and ice cold milk to create perfect Thickshakes. With no wastage or mess, thanks to Shmoo’s unique ‘Mix in Cup’ system, and FREE Disposables – what more could you want?

 99% Fat Free  Low in Sugar  No Artificial Colours, Sweeteners or Preservatives  Gluten Free  Suitable for Vegetarians  5 Delicious Flavours  Average of £1 Profit per Cup  FREE Disposables

Please Quote – Eat.Drink.Sleep.15





First we reduced our lead times now we are reducing our Minimum Order Quantity We can now offer you flexibility, whether you want 1 cup or 3,044 cups! Sarah Punchard - Printed Cup Advisor


To find out more, visit our website




01200 449911

Restaurant Tech Live 2016

27th & 28th September – ExCeL London

September 2016


Restaurant Tech Live

TICKET REGISTRATION OPENS FOR TAKEAWAY & RESTAURANT INNOVATION EXPO! Registration has now opened for the Europe’s leading event for emerging technology and services that are forming the future of the restaurant business; Restaurant Tech Live 2016 attracts over 3,000 visitors looking to keep up with the latest developments and find the most up-to-date innovations, the latest products, apps, systems, and advancements from across the globe. It takes place at London’s ExCeL on the 27th & 28th September 2016 and tickets are free if you book in advance on the website At the event you’ll find leading innovative ideas, some of the biggest names in the industry keynoting such as Graham Corfield (JUST EAT MD), Mark Fabes (Starbucks) and Ajmal Mushtaq (UK’s leading authority on takeaways and restaurants), plus there’s over 150 free seminars to attend, 200 inspiring suppliers to meet (all showing off the latest innovations for 2017) and experts on hand to offer bespoke 1-2-1 advice.


This year sees the introduction of a brand new sister show: Restaurant Design show, which is aimed at the current and future trends in restaurant, bar, and café interior design. There’s also the return of Takeaway & Restaurant Innovation Expo, the UK’s biggest event for growing your takeaway or restaurant business and Street Food Live, the show for street food vendors looking to start or grow their business. Your ticket will give you access to these events too, offering you an insight into the restaurant of tomorrow and access to a further 400 industry changing suppliers, 180 more seminars from restaurant business experts, workshops, networking and lots more. Whether you are a restaurant, bar, or café owner, street food vendor, interior designer or architect, then save the date in your diary because this is THE place to be! Find full details on


27 & 28














EAT. DRINK. SLEEP September 2016

Restaurant Tech Live

Making every day easier Whether you have one restaurant, or 100, in today’s instantaneous world technology underpins the daily operation – and therefore success – of your business. Technology is transforming the hospitality landscape. Consumers are driving further change and businesses are quickly having to look at mobile solutions, apps and online ordering capabilities. As stated on, “Customers are in the driver’s seat now and many businesses that don’t have the technology and systems in place to support an omni-channel customer experience will be forced to take the backseat.” NCR is the global leader in consumer transaction technology, providing a host of solutions that meet the needs and desires of hospitality professionals across the world. With hospitality in our DNA, we understand the exacting needs of the industry and our technology is designed to make things simple, easy and effective. Going mobile is the holy grail for restaurateurs in 2016. Meeting the tech-savvy consumers’ expectations is important. Via loyalty and reward apps, online ordering and payment, you are very much in your customers’ mind outside the restaurant, giving you the unique opportunity to increase your brand’s penetration into your customers’ world. The facts speak for themselves: engaged customers buy 90% more frequently, spend 60% more per transaction and deliver three times the value to the brand over the course of a year, according to Rosetta. Plus, it has been reported


that consumers who have placed an order online visit the restaurant 67% more frequently than customers who haven’t. So, to help you take advantage of these opportunities, NCR has developed a number of mobile solutions that integrate directly with your POS, CRM and intelligence tools. What’s more we can also help you go mobile in your restaurant with our professional handheld ordering devices. The Orderman is the industry-leading handheld device which enables restaurants to further improve their customer service, speed up processes and enable staff to spend more time interacting with customers. Purpose-built for the hospitality industry, Orderman is remarkably resilient. Compared to consumer devices often used for handheld ordering, the Orderman is designed to withstand the rigorous demands of the hospitality environment and therefore offers rapid return on investment. As the global leader for hospitality technology, NCR understands the challenges you face, but also how technology can make things easier, more efficient and, most importantly, more profitable. Come and talk to us on stand 1122 at the Restaurant Tech Live exhibition at ExCeL September 27th & 28th. Or visit for further information.

NCR HOSPITALITY Prepare your business for tomorrow, today.

A great hospitality experience is the sum of many parts. By linking every aspect of your business to ensure seamless efficiency and superior service, NCR Hospitality’s Aloha platform delights both your customers and your shareholders. We’re investing over US$230 million annually in research and development to keep our customers at the forefront of technology. So you can be sure we’re not just ready for the future of hospitality. We’re engineering it. Seeing is believing – so visit the NCR team on stand 1122 for a demonstration today or hear the latest industry insight from our experts in seminar theatre 3

What can your menu do? OFFICIALLY LAUNCHING AT

STAND 1312

Bring your menu to life, Bring your restaurant to life.

+ NextMenu Seminar Theatre

6 months free service for the ďŹ rst 10 engagements at the launch.

Three reasons for NextMenu: NextMenu boosts sales, reduces costs and creates a mesmerising experience for your restaurant. It helps you provide a reliable service, retain your key members of staff and lets you see and know everything that goes on in your restaurant...

Capture every up-sell opportunity. • mouth-watering photos and videos • multiple languages • dynamic recommendations

up-sell of drinks, starters 30% and deserts Serve more customers, more easily. • instant ordering and payment • time for quality waiter engagement • no more mistakes in orders


rush hour revenue increase from faster table turns

Learn how to become even better.

Bring your restaurant to life with NextMenu. @NextMenu

• real-time feedback from your customers about your food, staff and ambiance • real-time awareness about delays in your kitchen, bar and service • in-depth data about how your customers spend their time at the table

Leading commercially licensed music streaming service, Auracle Sound have launched a new Android/iOS App and Web Player. With forty channels of genre-specific music, instant connection and a free trial, Auracle Sound offers a cost effective music solution for the retail and hospitality industry.

September 2016


Restaurant Tech Live

From Michelin starred restaurants to burger joints, cocktail bars to hotel spas, music has a profound effect on the customer experience, and sets the tone for staff. Auracle Sound has a wide selection of music channels catering for every mood and tempo. Hand-picked from thousands of daily new releases; ranging from exquisite classical masterpieces, sun-soaked Balearic songs, rare soul edits, dusty jazz masters to the latest indie and chart pop. All channels are thoughtfully created with this customer experience in mind. Auracle’s encyclopaedic collection includes the most popular artists, classic songs and current hits, offering customer’s limitless choice. Looking to stand out from the crowd? Auracle Sound revels in the challenge of a creative brief; getting to know your business and delivering the sonic identity that represents your brand. Their music consultants are on hand to work with you closely curating the perfect playlist for the venue. Timetabling enables simple and convenient scheduling to let you set the right mood at the right time of day. Alongside new software solutions are robust hardware options. Features include; remote updates / scheduling, 24/7 status monitoring, and an audio buffer that ensures non-stop music in the event of internet downtime. Both the LCD and Compact player have the highest specification currently available on the market. Auracle Sound stands out as a complete audio service covering; PPL/PRS licensed music for public performance, customer profiling, playlisting, and live streaming via their iOS/Android App, Web Player, or Hardware.

Sign Up for a Free Trial of the new Web Player and transform the ambience of your business today. Enter the Coupon ‘EatDrinkSleep2016’ for a Free One Month Subscription.

See Auracle Sound at Restauarant Tech Live, Stand 1121


... The perfect playlist for your business.

Sign up for a free trial. Reader offer: enter the code ‘EatDrinkSleep’ to claim 50% off the price of your first month’s subscription. Offers ends 01/09/16. Terms & Conditions

EAT. DRINK. SLEEP September 2016

Restaurant Tech Live

Automatic Inventory Management

From Sale to Purchase Order SimpleOrder is an all-in-one cloud based platform, designed to automise and optimise restaurant operations, featuring automated inventory management, real-time food & menu costing, cloud-based stocktaking and much more! SimpleOrder was created for restaurants of all kinds and sizes, whether you’re a chain of coffee shops or a Michelin star restaurant. Sign up and send your first order today!

We are exhibiting at Restaurant Tech Live at Stand 1364


Increase Profitability Cut Waste

Multiple Location Management

Order from all your suppliers in one place. Cut excessive ordering and maintain optimal inventory levels with real-time reports and tools. Integrate with your POS system for real time data based on your actual sales, your real orders and your current inventory.

Achieve unity across your chain and maximize the benefits of group purchasing.

Cost your Menu in Real Time

Ensure branches only deal with authorized suppliers and pay only the prices you have negotiated.

Easily build your menu from your inventory items and make sure your popular dishes are cost effective using our ‘Food & Menu-Costing’ tools. Users report a 5% improvement in their margin just by using SimpleOrder.

Save Time Save hours every week with SimpleOrder by eliminating time consuming tasks like placing orders, accepting deliveries, chasing credits and handling paperwork. SimpleOrder customers save time by doing the following: • Export invoices to their account system with a click. • Never type out a purchase order again. • Reduce disputes with suppliers.

Control the day-to-day operations of your group by placing all the right tools and information in the palm of your hand.

Keep your branches in check

Supervise Orders in Real-Time Review all branch purchase orders in real-time, making sure those do not exceed their approved limits/budgets.

Menu Unity Make sure the menu items prepared by all the branches are unified in cost and ingredients.

Track Branch Operations Get daily, monthly and quarterly comparisons for valuable insights. Keep track of your supplier’s price fluctuations.

Central Kitchen Our central kitchen account ensures that your branches get the supplies they need when they need them and gives your kitchen the ability to plan ahead.


EAT. DRINK. SLEEP September 2016

Restaurant Tech Live

Star Micronics, the POS printer company, is leading the field in traditional POS and mPOS with the very latest Cloud Bluetooth and wireless counter-top and mobile printing solutions for tablet POS applications. In a fast-paced mPOS environment, Star offers a range of flexible solutions that can easily be upgraded as your POS system evolves. From complex restaurant systems to a simple pop-up set-up, Star has the expertise and wealth of experience to provide a tailored cost-effective solution. Visitors to the Star stand will experience a wide range of solutions demonstrated by a number of our software partners. For example, Star’s mPOP™ is a unique combined Bluetooth printer and cash drawer mobile point of purchase solution that is low cost and lightweight at just 10cm


high and 30cm wide with a sleek design. With the POPPack option that includes a high quality black or white tablet stand (alternative colours are available if required) and metal plate, users can successfully create a stylish mPOS station. 

The TSP143III Wireless LAN provides easy pairing thanks to a simple WPS connection offering straightforward wireless setup while the TSP143III Bluetooth model features an autoconnect function for iOS after power on or an out-of-range situation thus ensuring functionality at all times.

The POPPack design provides a flexible option with the extra security required within a busy hospitality environment, whilst retaining the mobile element. This provides the ability to securely store or transport the mPOS station at the end of trading.

Whether you are a restaurant or a pop-up bar, tablet POS has significant advantages for your business.

The latest additions to the TSP100 futurePRNT™ series from Star - TSP143III Wireless LAN (WiFi) and TSP143III Bluetooth offer cable-free high speed Bluetooth and WiFi mPOS printing solutions combined with futurePRNT software. The TSP100 series also includes the convenience of an internal power supply along with a vertical mount kit in the box and provides compatibility with major operating systems including Android, iOS, Linux, Mac OS and Windows. 

The undisputed benefits of mPOS technology include reduced investment costs, easy setup and flexibility to immediately react to market changes, not to mention greater efficiencies. Coupled with reliable, stylish hardware users can benefit from an mPOS solution that provides a wealth of features.

See us at stand: 1150


The World’s 1st Combined 58mm Bluetooth Printer and Cash Drawer Star is known worldwide as the most dominant printer manufacturer for mPOS with connectivity at all levels, so it is only natural for Star to create the world’s 1st Bluetooth all-in-one mPOS printer and cash drawer. mPOP delivers outstanding connectivity and design, plus intuitive functionality and simple integration with your chosen mobile, software and card payment system. Welcome to a new era for mPOS. Welcome to mPOP.


Stylish, functional cash drawer Reliable 100mm/second print speed  Classic Bluetooth Connectivity  Compact, mobile POS design  Effective cable management with one power source for mPOP and two mobile devices  Use with YOUR choice of mobile device  

Tablet and phone not included

POPPack option for mPOP

Device stand

NEW High quality tablet stand & plate option Plug and play Star scanner

Complements and transforms mPOP into an mPOS station  Available in black or white  Accommodates any 10 inch tablet 

Star Micronics EMEA, Star House, Peregrine Business Park, Gomm Road, High Wycombe, Bucks. HP13 7DL, UK Tel: +44 (0) 1494 471111 • Fax: +44 (0) 1494 473333 • Email: •

Technology within Hospitality

An award winning design agency with an outstanding portfolio containing various examples of websites, mobile applications, online applications and systems API projects. Providing technology for hospitality and food service clients has helped set InTwistic apart from any other solution provider. Restaurateurs understand the importance of staying in touch with constantly evolving consumer preferences. With the growing influence of newer technologies, consumers have very different expectations for their dining experience than in previous years.

We showcase expertise, presenting to a wider audience through multiple social and digital channels, we connect our clients to their customers and establish newer audiences ensuring better business and increased profitability.

We look at the influences of key technologies that are affecting front-of-house service, contrast deployment with real-time executable data resulting in development of effective applications that play a prominent role in restaurant operations that achieve consistent business success.

We demonstrate operation, designing processes to enable businesses to improve consistently. By out-thinking inefficiency, we bring more certainty to business through delivered technological solutions.

At InTwistic we drive engagement, as a solutions based design service we endeavour to understand all aspects of our client’s business personality in the context of their products, offerings and services. We provide intrinsic tools that lead to more personalised engagement often leading to increased footfall and customer retention.

InTwistic has taken the development of restaurant and hospitality technology further by creating a commercially unified application for front-of-house services; a smart phone application named FoodMama. An innovative digital menu app for any venue, FoodMama makes food and beverage menus presentable, discoverable, navigable, filterable, educational, translatable and above all – informative.

Download our feature application FoodMama for iOS or Android

We’re exhibiting at Stand 1272

September 27th and 28th

We are the technology design team providing multichannel solutions for hospitality and food service requirements. Restaurant, bar/pub and catering digital menus • branded websites • iOS and Android apps • front-of-house applications • customer analysis • feedback • supplier portal • user interface and experience design • graphic design • branding and marketing • 0800 1032629 Contact us to discuss potential business change requirements. We will be happy to suggest solutions and demonstrate our expertise from an extensive list of client case studies backed with an in-depth illustrated portfolio.

Stand : 1142

Stand : 1342

September 2016


Restaurant Tech Live Stand : 1150 Stand : 1364 Stand : 1122 Stand : 1022 Stand : 1006 Stand : 1312

Stand : 1072

Stand : 1272

Stand : 1121

Stand : 1352


September 2016

Stand : 1353 Stand : 1241 Stand : 1323

Stand : 1071

Stand : 1066 pos-hardware-packages Stand : 1136 Stand : 1046

Stand : 1102

Stand : 1236 Stand : 1120 Stand : 1350


Restaurant Tech Live Stand : 1016


Colour your Pour.

Drink wine from any bottle without removing the cork.

After a long day nothing’s better than a glass of wine. Now you can enjoy one without worrying about finishing the bottle. The Coravin System is a unique Wine System that pours wine without removing the cork. Using premium Coravin Capsules to safeguard your wine, Coravin lets you enjoy the same bottle day after day, glass after glass. Because your favourite wines should never be compromised. And neither should your choice of when and how to enjoy them. Introducing now Coravin Model Two Elite in bright and bold colours of Red, Gold and Silver, to make your every pour a statement in style. Available at

EAT. DRINK. SLEEP September 2016

Vision Support Services:


t the cutting edge of the industry since the 18th century, global textiles giant, Vision Support Services, is a leading supplier and distributor of luxury, performance and specialist textiles to leaders in the global hospitality, healthcare and retail markets. More than just a textile company, Vision works across a range of market sectors with global offices strategically located in the UK, Ireland, Dubai, China, India and Pakistan to maximise its manufacturing and distribution around the world. Innovators in product development and offering a unique, warehousing, distribution and logistics network, Vision works across 84 countries championing the strengths of each of its heritage-rich brands to the four corners of the globe. Employing over 140 specialist Vision Team members experienced in textile manufacturing, quality assurance, logistics, sales and distribution, Vision produces millions of products every year. Vision provides their luxury bed, spa and table linen to the worlds most prestigious hospitality establishments, their specialist bed linen, soft furnishings and bespoke design services to leaders in healthcare and their performance bed, bath and kitchen linen to commercial environments the world over.

Championing Heritage, Innovation and Specialism

Liddell True luxury doesn’t shout. It caresses. It whispers. Providing the finest luxury linen to the world’s most exclusive hotels, restaurants and spas, Liddell was founded on the banks of the River Lagan in 1866. From providing the exquisitely made linens that adorned the tables of the Titanic in 1912 to the superior bed linen decorating the guestrooms of the 7* Burj Al Arab hotel in Dubai in 1999, the Liddell brand is like no other – it’s the epitome of class and elegance. Never one to shout, the Liddell brand is known the world over for its quality product and craftsmanship. The reputation speaks volumes.

Whitakers Specialist textiles, enhancing environments Rich in heritage and tracing its roots back to the 18th century, the Whitakers brand is renowned for its prestigious client base and commitment to innovation and development in textiles. Working alongside healthcare establishments,


public sector bodies and with key contracts from the Ministry of Defence and the Ministry of Justice, Whitakers have transformed the standards of comfort, safety and quality by developing flame retardant fabrics, fitfor-purpose products for demanding environments and bespoke interior design services. Experts at creating interiors to substantially improve lives.

Hilden Performance textiles, 140 years in the making

the years, Hilden has manufactured its performance, high-quality textiles for some of the world’s leading hotels, airlines and environments where its durable products meet the rigorous demands of a commercial washing process. At the forefront of laundry innovation, the quality production and first-class service make Hilden an esteemed and respected brand allowing seamless union between commercial laundries and accommodation providers. Passionate about textiles.

For more information on our product Established in 1874 by the descendants brands or to find out what we can do for of James Hargreaves, inventor of the you, please visit our website Spinning Jenny, Hilden has a reputation built on quality and trust. Throughout


heritage rich textile brands

At the cutting edge of textiles since the 18th century




Backed by the buying power, logistics and distribution of Vision Support Services You’ll find our superior product brands in the most prestigious and renowned establishments across the four corners of the globe; from the world’s most exclusive hotels to government buildings, from healthcare establishments to retail stores… We can deliver the right product into the right environment.

Powered by 01254 589 550

EAT. DRINK. SLEEP September 2016

Front of House

TOP TIPS 1. Comfort – Busy staff get hot in their working environment. Ensure their comfort by choosing breathable fabrics such as Diamond Designs Natura or Cotton fabrics.

Clothes That Work Beautifully Diamond Designs have been established for 26 years. We create beautiful Spa uniforms and practical Housekeeping uniforms, specializing in high-end quality fabrics and designs. We keep your needs at the forefront of everything we do. Your day is long enough without wearing an uncomfortable uniform. As a family run business, it’s easier for us to get to know you, what you want and need from a uniform and then to produce a uniform that goes beyond your expectations. We absolutely love what we do and it’s our passion that has led to our success over the last couple of decades. Our goal is to design uniforms that make your working day a little easier

2. Easy-Care – to ensure staff look professional at all time easy care fabric is a must. Diamond Designs Uniforms fabrics are non-crease and dry in 20 minutes. 3. Style: It is essential that your image reflects your company ethos. Your staff are your ambassadors. Ensure they wear uniforms that complement your decor. the same quality. We do provide a value range in addition to our Diamond Collection and we have introduced free delivery. Our superior fabrics support spa and housekeeping staff during their working day. We use fabrics specifically designed for the hotel industry which are breathable but also very durable. We have luxury French Natura fabric and our signature linen fabric. We have introduced a second life Cotton fabric which is a natural fabric made from recycled materials.


When choosing a supplier, you need to consider service, durability, price and that feel good factor. We design and manufacture all of our products Tel: 0845 0800 576 and have a huge stock in our warehouse so can provide excellent customer service. We understand that price is important for our customers but also quality. There are cheaper uniforms on the market but they will not have


Luxury Spa Uniforms Signature Fabrics + Colours. Bespoke Options available. Free Delivery. Housekeeping Uniforms Also Available. Call to discuss your requirements on

0845 0800 576

EAT. DRINK. SLEEP September 2016

Front of House

Once Again Bragard Invites You to Share in the World of Excellence

Excellence in our encounters with prestigious chefs, who voluntarily participate in the creation of these sumptuous collections. Alain Ducasse, the triple-starred chef who does us the great honour of developing the exclusive brand: Alain Ducasse by Bragard. A collection based on refined and chic lines cut from high-performance materials. Excellence with the new product line developed in collaboration with Sparco, the renowned Italian equipment manufacturer, who in 1978 created the first racing suit capable of resisting exposure to fire and flames for 11 seconds. This collection signed “Sparco by Bragard”’ is a line with a sportswear design which incorporates the Sparco technology including the exclusive flame retardant fabric. This marriage of material and style provides us


with the opportunity to present an innovative and ergonomic collection. Excellence, but also - elegance. Faithful to its tradition, Bragard is proposing two new collections of uniforms for the hotel trade. Outfits with elegant contemporary lines that will win you over as much for their cuts as for their subtle nuances. The bistronomy line, moreover, has been expanded with new MARCO and OPRAH polo shirts in bright, modern colours that go perfectly with the MAEL aprons that are already a popular favourite. Our passion and savoir-faire combine to ensure that you find here the same exacting standards that govern your daily existence. For more information please contact us at

You are unique, and so is your organisation.

Here at Bragard, we believe that what you wear every day reveals to the world how much pride you take in the image that you portray to your clients. | 0203 735 8692

EAT. DRINK. SLEEP September 2016

Front of House

Top honours go to Badgemaster at The Professional Clothing Show


a m e b a d g e m a n u f a c t u r e r, Badgemaster, scooped three highly commended awards at the Professional Clothing Awards last week; Best IT Innovation and Website, Made in the UK, and Best Manufacturer/ Distributer. Celebrating their achievements, Badgemaster was centre stage receiving the awards from Olympic star and TV presenter Sharron Davies at the glamorous event in London last week. Co-founder and Managing Director, John Bancroft MBE describes his pride and delight at the achievements of their 100+ team: “To receive these awards is a great honour – for our team, our clients, and for the local community in Nottinghamshire. To be globally recognised for our achievements is one of the great landmarks in our journey to deliver unparalleled products and service for our customers.”

Award 1. Best IT Innovation and Website launched their new site with many innovative features earlier this year, providing enhanced services to customers to help them access highest quality, personalised badges with the famous Badgemaster price guarantee easily and efficiently. Bespoke user friendly on-line badge design, helpful product information, expert advice and instant price quotations are part of the experience. Badgemaster customers can now place orders online giving them the fastest, the most accurate and the most economical way that there is to order a name badge. With an average of 50 new enquiries and over 1000 orders a day, the website is a key part of Badgemaster’s customer service, helping 27,000 customers and an estimated 5,000,000 people wearing Badgemaster’s name badges every day.


Award 2. Made in the UK Badgemaster, Europe’s largest name badge manufacturer, had its first factory in a small portacabin in Hucknall, Nottingham. Twenty-four years later, the state of art purpose built 12,000 square foot facility still resides in nearby Newstead Nottinghamshire today. The company plays an important role in the local community, receiving Governmental recognition for staff training and environmental responsibility ; subjects close the hearts of many of Badgemaster’s 100 + employees, who come from the local ex-mining community. Badgemaster’s focus on British suppliers of the highest calibre has also earned the company the British Standards Institute Accreditations for Quality and Environmental Management.

professionally designed badges within their own premises. it’s unique and innovative design enables customers to have almost all the quality and appearance of a professionally made ready to wear badge with all the economy and convenience of a reusable one. Its benefits have been widely recognised, with already over 2,000 customers now enjoying the Instabadge benefits. As well as being available from Badgemaster directly, it is also now distributed through corporate clothing companies, catalogue and office stationery suppliers. Yvette Ashby, the publisher of Professional Clothing Director-e magazine and Director of The Professional Clothing Show and awards, was delighted to see these three important awards go

Award 3. Best Manufacturer/Distributer

to Badgemaster. “It fills me with pride to see Badgemaster’s great success at our 2016 awards. We had over 400 attendees from all over the World from large global companies, independent organisations and some of the industries rising stars from fashion designers to corporate tailors, who all play a part in ensuring the professional clothing industry remains cutting edge, competitive and customer focused.”

Badgemaster’s best in class reusable name badge, Instabadge®, was recognised for its quality and customer service benefits. It enables customers to create bespoke,

Fo r m o r e i n f o r m a t i o n a b o u t Badgemaster, call their customer services team on 01623 723 112, email or visit

In 2006, Her Majesty the Queen granted Badgemaster the Royal Warrant.

EAT. DRINK. SLEEP September 2016

The Independent Hotel Show 2016

The Independent Hotel Show, presented by James Hallam, returns to Olympia this October (18 & 19) with a packed two days of networking, new business ideas, advice and insight from some of the UK’s leading figures within the luxury, boutique and independent hotel sector alongside an unrivalled collection of top quality suppliers covering everything from marketing and finance to booking systems and bathrooms. This year brings with it more exhibitors, more insight and more feature areas, including Designersblock and an enhanced Destination Spa area. Exceptional Exhibitors Discover the finest products and service providers as the Independent Hotel Show presents a carefully selected line-up of over 300 premium exhibitors from across the hotel supply chain, the biggest and most diverse collection of suppliers ever at the show. A one-stop-shop of all the essentials needed to run a successful, profitable hotel, the Independent Hotel Show is the must-attend event for anyone working within the boutique and luxury hotel sector looking to grow and develop their business. With a stellar line-up of exhibitors confirmed for 2016 including official tea partner for the show T2, award-winning design and build specialists Concorde BGW, official show English sparkling wine partner Nyetimber, kitchen and bathroom developers Bushboard Ltd and industry heavy-weights Marco Pierre White Restaurant Franchising there is truly something to suit every need. Visit for a full list of exhibitors.

Inspiring Independents Hear more from industry thought leaders as they share their knowledge, insight and expertise across a range of hard-hitting seminars and business discussions that tackle some of the industry’s hottest topics. Offering first hand design, technology, marketing and business support and advice, the freeto-attend seminars and panel discussions provide valuable insight from some of the leading names in the hotel business to help new and established hoteliers improve their performance.

Hancock exploring the new service culture. Perfect for restaurant and bar managers, general managers and concierge staff the service masterclass will focus on how to mix a cocktail of friendliness, formality, discretion, and attention to detail. Sessions run throughout the two-day show across three theatres – the Innovation Stage, in partnership with eviivo, the Business Theatre sponsored by official show coffee partner Nespresso and the Wellness & Lifestyle Talks stage.

Featuring some of the most respected exhibitors in the sector, Destination Spa is a must-see area for anyone interested in developing or creating a spa or wellness offering. Destination Spa will also feature a targeted programme of seminars dedicated to helping independent hoteliers tap into the profit driving potential of creating their own spas.


Adding another design dimension to the show will be a feature area curated by Designersblock, For the full programme visit international design exhibition specialists. The exhibit, appearing for the second time at the The Hospitality Interiors Hub designed by Independent Hotel Show, will showcase the Paper + White, a networking space designed very latest in style and design innovation for hotel owners and operators looking for to perfection something truly out of the ordinary. With a thought-provoking design concept by Paper + White, the Hospitality Interiors Hub, Hoteliers Hall of Fame will offer attendees a stylish retreat to meet, The Independent Hotel Show will again reward network and conduct business surrounded by and acknowledge the country’s most influential inspirational interior design while enjoying a and respected independent hoteliers with the glass of fizz from the champagne bar. annual Independent Hotelier and Outstanding

Independent Thoughts

New Hotel awards in association with Sky.

The Independent Hotel Show consistently endeavours to spark debate within the hotel and hospitality industry, offering insight, diverse opinion and advice from key figures within the sector. In the run up to the show a series of features and thought leadership pieces will be published to inspire and inform on independent-thought-series

The awards are the only ones of their kind in the UK and recognise the individuals who have shaped the sector and contribute to its innovation and growth.

The ‘Independent Thought' series will present a collection of leading operators’ experiences and essential tips on how to develop and improve your business, whether you’re an Seminar themes include a session led by independent, luxury or boutique hotel. top consultant Melvin Gold during which he will present his essential insights for the Destination Spa sector going forward, in a report especially Following the fantastic success of last year’s commissioned for the Independent Hotel wellness and lifestyle feature area, Destination Show. During the business seminar, he will Spa is returning bigger and better for 2016. The offer detailed top-flight analysis hotel business feature area will include leading exhibitors to including 2017 trends, developments and the hotel spa sector and a dedicated wellness industry headlines. and lifestyle seminar stage delivering an

Previous winners include Olga Polizzi, voted Independent Hotelier 2015, and Hotel Gotham winner of the Outstanding New Hotel award 2015. Nominees for this year’s awards will be announced in the coming months on www. Winners will be announced at the Independent Hotel Show Awards Ceremony on 18th October 2016.

Independent Hotel Show 2016

Visitor information Event dates: Tuesday 18th October: 10:00 - 17:00 Wednesday 19th October: 10:00 - 17:00 Location: Taking place amongst a line-up of over 20 educational programme to provide inspiration Olympia West, Olympia Exhibition Centre, business, innovation and wellness sessions for hoteliers looking to expand their wellness Hammersmith Road, London, W14 8UX over the two-day show will be a session led by offering. chief executive of Pride of Britain Hotels, Peter Twitter: @indhotelshow











@ I N D H OT E L S H OW16


EAT. DRINK. SLEEP September 2016

Mitre Helps Hotels Keep Their Guests Cool This Summer

Choosing cool and crisp linens is the perfect way to provide your guests with a wonderful night’s sleep during the summer months says leading hotel provider, Mitre Linen.

As well as 100% cotton products, lightweight bathrobes and lighter duvets can also help to keep guests feeling cool. “Nothing disturbs your guests’ quality of sleep like a warm, stuffy hotel room,” says Stephen Broadhurst, Managing Director of Mitre Linen, the trusted British supplier of inspiring linen, towelling and soft furnishings to the hotel trade for over 70 years. “With sleep being a significant element to a guest’s experience, ensuring that they are cool and comfortable throughout the warmer months is paramount.” Using their wealth of knowledge and experience, Mitre can handpick lighter products to suit hotel’s different styles


hotels choose the right duvets for their establishment. Stephen says: “A lot of hotels love our Microfibre duvets because they offer the finest, luxury synthetic alternative to feather and down. This is a supremely soft fibre that drapes excellently around the body and offers soft, comfortable support. It is a particularly good duvet in the warmer summer months.” Mitre has Microfibre duvets in its Luxury and Comfort ranges. The company also stocks a Himalayan duvet, a great all year round duvet, which is filled with high quality, light siliconised ball fibre. Lighter weight bathrobes are another great way to keep guests feeling cool but pampered throughout the warmer months. Mitre’s Langley waffle-weave bathrobe is made completely from cotton and has matching slippers to complete the set. “Providing guests with these lighter weight products are just a couple of ways to make them feel cool and comfortable throughout the summer,” adds Stephen. “With all the different styles, materials and product ranges available, we can help establishments choose the right products for their brand and most importantly, their guests.” Mitre’s catalogue is divided into different ranges – from Essential and Comfort to Luxury and Heritage by Mitre, the company’s designer collection.

and budgets and are always on the lookout for new and innovative products to help hotels enhance guest experience Coolguard is the company ’s new pioneering pillow protector, designed to keep pillows feeling cool throughout the night. With its thermo-regulated microcapsule technology, this innovative pillow protector will not only shield pillows from dirt and stains, it will also keep guests cool and comfortable throughout the warm, stuffy nights. For the ultimate cooling sleep experience, the pillow protectors can be paired with Mitre’s extensive range of 100% cotton bed linen, which is renowned for its natural breathability. When it comes to duvets, finding the ideal choice for the summer can be difficult and with so many options available, selecting the right summer weight duvet for your guests can be difficult. Mitre has a handy guide explaining the benefits of each filling and can help








Electronic Hotel Do

ease of use and increas

September 2016


Safety & Security

TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do. We can offer cost effective Hotel locking solutions designed to meet your high standards in conjunction with convenient payment options if required.

The Duplex RFiD Electronic Hotel Lock is the latest addition to the TSS range of Hotel locks The small footprint on the door makes this ideal for low impact locking requirements. The Duplex lock incorporates all the advantages provided by the latest wireless technology that are standard in all our Locks. • Audible and visual opening • • • • • • • • •


Notification Free Rotating Handle Manual Privacy Bolt Resilient Chrome Anodised Finish Easily programmed Emergency Override with Master Card and Mechanical Key Auto Time Out on Cards Lost Cards Easily Disabled Easily Modify Access Rights for Staff User Friendly Software

oor Locks for The Stature is our most popular RFiD Electronic Hotel Lock. Representing the best combination of affordability and design expertise, the Stature has been manufactured to meet the demands of the most discerning of Hotels. This DDA friendly unit has all the advantages of a “Hard Wired” system whilst allowing for the minimum of maintenance and the maximum reliability.

September 2016

sed security. • Audible and visual

opening Notification

• Free Rotating Handle • Manual Privacy Bolt • Resilient Satin Silver

Anodised Finish

• Easily programmed • Emergency Override

• • • •


Safety & Security

with Master Card and Mechanical Key Auto Time Out on Cards Lost Cards Easily Disabled Easily Modify Access Rights for Staff User Friendly Software


EAT. DRINK. SLEEP September 2016

Safety & Security

Hotel Security is yours up to The world of security is fast moving, nowhere more so than in the hotel and hospitality industry where hotels face a universal challenge: how to manage security without intruding on guests’ privacy, comfort and travel experience.

Due to the nature of their open access, hotels present significant challenges in that they need to provide discreet security for guests while ensuring that their stay is pleasurable and worryfree. Whether travelling for business or pleasure – guests need to have a high level of trust in the property they are staying in. Safety and security therefore should be a subject high on the wants list of any good hotel. But such a decision should not be based solely on cost or occupancy


levels, although cost must always be balanced with the quality of security provided. Hotels have a legal duty to provide reasonable measures for their guest’s protection and today’s travellers are security savvy. They expect good levels of protection as a matter of course and for the hotel that means a security risk assessment should always be the first port of call to identify what the risks to the hotel are and what preventative measures should be put in place to counter them.

Duty of Care Some hotels are not always aware that safety and security can and will be the subject of scrutiny by lawyers and juries if security based litigation occurs.

September 2016

As we have said, hotels have a duty of care to their guests and while it is unreasonable to expect any hotel to completely eliminate the risk of crime or potential security problems, it must take reasonable steps to deter or prevent such risks. Providing inadequate or inferior protection to hotel room doors because it was cheap, it was used in your last hotel or the company that sold it to you said it met all necessary security and fire standards is no defence. The onus is on you to ensure you comply with standards and it may therefore be no surprise to learn that hotels are among the top five commercial businesses that are most regularly sued. So what steps should you take to ensure your security is fit for task, and that it can not only provide a convenient, comfortable, safe and secure experience for the guest but also streamline and maximise staff management functions too?

Risk Assessment Examples of threats range from theft of guests’ belongings to opportunist theft to staff stealing. Each of these


Safety & Security

Mobile technology now allows guests to use their smart phone as their room key. Easy to use, the intuitive app based solutions let a guest book their room It will cut maintenance costs by eliminating the need to replace keys, and receive their keys online, anytime cylinders and locks if keys are lost. It can and anywhere. They offer a high manage access rights to control who degree of security as anti-cloning data goes where and when, and provide an technology and encrypted data transfer audit trail. While many hotels now have between the phone and door means good contactless access control systems secure authentication. Such solutions installed, insecure older Magstripe offer better security and usability to risks can be deterred and prevented systems and mechanical keys are still to guests and reduced operating costs by recognizing and neutralising the be found and these should generally be to the hotel. Guests gain convenience vulnerabilities that permit the threat to replaced as soon as is practical. without sacrificing security, and hotels exist. Common vulnerabilities include can distinguish their property with costinadequate access control, non-working, Security Technology effective solutions that client’s value. non-existent or poor quality CCTV systems and ineffective staff awareness According to recent research, which Conclusion and training with regard to crime and surveyed 4,377 users, guest demand the threat of crime. for the use of smart devices including Whether a guest will pay a premium for phones, tablets and apps as part of a higher standard of security in a hotel Access Control their hotel experience is increasing. is open to debate, but it goes without The survey also revealed that business saying that a poor standard of security A good access control systems is much travellers in particular favour a secure will prove costly to a hotel in the long more than just a guest room lock, it experience when it comes to the use of run, either through lost business or the provides full control of who can access smart technology in their hotel room. cost of litigation so the smart thing is to what, when and where, within the entire make sure that yours is up to the task property, and can integrate with CCTV, Rise of the Mobile now. alarm, time and attendance or other systems, as required.

the task?


EAT. DRINK. SLEEP September 2016

Allegion gets behind fire door safety week Specialist security manufacturer, Allegion, will be showing its support for Fire Door Safety Week (FDSW) with a host of awareness activities. FDSW takes place 26th Sept 2016 to 2nd Oct 2016, with the aim of raising awareness of the critical element of fire safety in every commercial, public and multiple occupancy building. It is further supported by the British Federation of Woodworkers’ (BWF) #ClickItKickIt campaign, which is raising awareness of the dangers of wedging fire doors open and empowering people to photograph fire doors being wedged or propped open. The BWF has stated that: “A wedged-open fire door renders that door useless. It can no longer protect your safety or your property. It’s an open door to danger.” Allegion has benefits of 130 years of experience keeping people safe and will continue this by supporting FDSW with: • Radio coverage to include a questions and answers session on fire door safety and installation •

Demonstrating the correct installation of fire door hardware at Screwfix Live in September

Hosting events at their new offices in Aston, Birmingham

Distributing guides on how to correctly install and maintain fire door hardware

Giving end users and facilities managers the chance to try a door closer for free, with its no obligation ‘Try Me & Keep Me’ programme

Worryingly, a recent report from the Government has shown that there were 213 deaths and more than 6,700 casualties from building fires in England in the six months of April to September 2015. Full year figures are likely to show a significant increase on previous years. Paul Barrows, demand creation leader at Allegion, said: “It’s terribly sad to read the latest Government figures on deaths and casualties from building fires. At Allegion, we offer door closers that link with an electromagnetic hold open system to the fire alarm, which will release a door


to its closed position when the fire alarm actuates. This negates the need for any sort of wedge, or even worse, propping the door open with a fire extinguisher. “Alternatively, a free-swinging electro-magnetic door closer linked to the fire alarm system will facilitate a barrier free operation to the door whilst still allowing the door to be manually closed if required for areas of personal space where an element of privacy is required. Our events will aim to help people to find solutions to fire door safety – which could save lives. “We fully support the BWF in its efforts to encourage building owners and users to check the condition of their fire doors, and will help in any way we can to ensure that the right fire door hardware is selected, fitted correctly and regularly maintained.” Allegion products are suited for the education, healthcare, commercial, leisure, transport and hospitality sectors, and are fully compliant with current EN requirements. For further information on the events or Allegion products, visit our website or contact the Customer Care Team on 0121 380 2400.

September 2016



Clifton Lighting


ounded in 2008 Clifton Lighting is the exclusive distributor for a number of high quality European lighting companies. The company has grown steadily each year by sourcing new companies who manufacture high quality products we are proud to sell in the UK. Our aim is to bring unique, innovative, high quality products to the UK, alongside an equally high quality service. We carefully select our suppliers so we can offer unique, designer ranges. All of our suppliers also have the knowledge and ability to manufacture bespoke products which allows Clifton Lighting to offer an unbeatable service to our customers.

Our ranges include: Metal Lux The company has been manufacturing and selling decorative lighting fittings for over 40 years. They are situated in the beautiful Venetian countryside and are proud to say that from production to distribution all of their lights are 100% Made in Italy. With a strong focus on design and providing a finished item that is beautiful as well as functional, their lights are perfect for a range of situations, including residential homes, hotels, restaurants and other locations. A recent collaboration with a number of top Italian designers has produced a new cutting


edge designer range which is attracting attention all over the world!


Faladesa Founded in 1960, Faladesa is one of the leading companies in lighting design and manufacture. Based in Spain the company has a strong focus on excellent customer service and high quality production. Faladesa is one of the first lighting companies to really incorporate dedicated LED’s into the decorative products they offer giving a whole new cutting edge to the range. Along with a more traditional range which is perfect for those more rustic homes, the designs have a unique blend of a classic feel combined with modern touches that make these products perfect for the UK market.

Founded in 1984 Voltolina is a company known across the world for their high quality glass and cut glass lighting products. Voltolina has a workforce with vast knowledge and experience, an exquisite product range and use high quality raw materials. With beautiful cut glass chandeliers in various styles, stunning lead free crystal chandeliers and hand painted artistic Murano Glass chandeliers and pendants, there really is an amazing option for every situation. This wide range of products has led to worldwide sales and prominent displays in prestigious Clifton Lighting Ltd showrooms in Venice, New York, London, North Vale Mills, Bradford Road, Casablanca and Dubai to name a few. Bailiff Bridge, Brighouse, West Yorkshire HD6 4DJ Sillux Created in 1985 SilLux has been producing Tel: 01484 712097 Fax: 01484 714029 beautiful, modern, high quality lights for Email: many years. Within their site in Italy they have a vastly experienced workforce who specialise in creating unique lights with high attention to detail. There is a great focus on the aesthetic beauty of the light alongside the functionality aspect. This attention to detail has resulted in a product range consisting of contemporary Italian designer lighting suitable for use in various locations.

Clifton Lighting - the exclusive distributor for a number of high quality lighting companies. Having grown steadily each year by sourcing new ranges, we offer innovative, high quality products alongside an equally high quality service. With unique designer ranges and the ability to manufacture bespoke products our service is unbeatable. Clifton Lighting Ltd North Vale Mills, Bradford Road, Bailiff Bridge, Brighouse, West Yorkshire HD6 4DJ

Tel: 01484 712097 Fax: 01484 714029 Email:

EAT. DRINK. SLEEP September 2016

discover the magic ... design lounge furniture by Flexfurn conic-o Kubo



Lumen Led titan

lounge & design i essentials i chair & table covers i trolleys i accessories Flexfurn Ltd. • The Barlands, London Road • Cheltenham, Gloucestershire, GL52 6UT Tel: 01242 524777 • Fax: 01242 233031 • E-mail:


Pioneers in the speciality coffee industry, offering Nationwide service and solutions

Mulmar is a market leader in the supply, installation, maintenance and service of espresso coffee machines and bean grinders. Our years of accumulated knowledge and expertise can also be drawn upon to consult, specify, deliver and install bespoke design solutions. Our in house designers can create turnkey design solutions for bars, restaurants, kitchens, cafĂŠs, delis and specialist commercial catering facilities. We have a national sales and service team that covers the UK and Ireland We are proud to be the UK importer for some of the largest & most innovative espresso coffee machine and food services manufacturers in the world +44 (0) 845 688 5282 Mulmar Foodservice Solutions Inspiration House, 152 Great North Road, Hatfield, Hertfordshire, AL9 5JN.

Avenista Table Reservations also provide all-inclusive access to their incredible support team (awards surely coming sometime soon!) who can implement booking strategies and take care of all of the administrative duties involved in managing the software too. It’s no surprise that Avenista® customers tend to be busy, extremely well-run restaurants who are always looking for that extra bit of efficiency and want it without hefty prices attached. Unlike so many booking systems Avenista® do not operate a Diner portal and so will never attempt to sell tables from competitor restaurants or gazump a restaurant’s Google ranking.

Never heard of Avenista®? Well, perhaps you can be forgiven. With the stampede towards basic, web-based booking systems in recent years many restaurateurs completely overlooked this unassuming UK company, attracted instead by the fanfares of the big booking operators. But one size does not fit all and having experienced high running costs or poor service delivery many restaurateurs are now looking elsewhere and finding Avenista has intelligent, super-easy software with everything they need and more for often a fraction of the cost. With more than 10 years’ experience delivering Table Reservation software the team at Avenista® know what makes busy restaurants tick and have continuously honed and polished their software to make running a Front of House effortless. These days millions of diners are seated each year using Avenista® systems. Oddly perhaps, at Avenista® their mission is for their customers to spend the minimum time possible using the booking software, yet still have the software do exactly what the customer needs, enabling them to spend more time in their restaurants on activities where they can really add value. To achieve this they worked on making Avenista® intelligent and efficient without taking away any of the features that allow restaurants to deliver really personal service to their Diners. And, so keen are they to deliver on the mission they

As Kerry Beswick (Managing Director of Avenista®) says – “We have absolutely no relationship with Diners at all. Everything we do is focused on the restaurateur. We are all about providing the absolute best tools and services for our customers to help them make the best restaurants.” With an impressive client roster, awesome features (including a new online payment feature for events and deposits – saving restaurants huge amounts of time, and reducing no-shows), and pricing lower than anything comparable, many restaurateurs are now getting the message and switching to Avenista® saving themselves time, money and headaches.

Mobile Friendly/App Friendly Bookings Marketing & Promotion Tracking Extensive Pre-Payment Features Intelligent Diary With Class-Leading Flexibility Table Management Walk-Ins and Waitlisting SMS Paging FREE Online Bookings Avenista is the must-have tool for busy restaurants still struggling with pen and paper and is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective. You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your reservations partner.

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Hotels grab their slice of the online It’s amazing but true that 35m people in the UK now have a smartphone – and one in every six adults looks at their phone over 50 times each day.

So where does that leave you if your hotel has no access to online booking? More than a touch high and dry – with conditions likely to get even drier as telephone bookings slow. If your hotel hasn’t already embraced web-bookings, it’s time you did – and luckily, expert guidance is not far away.

So who can be surprised that online booking has become a modern-day phenomenon? More than 50% of hotel bookings are now being made that way.

NFS roomMaster hotel management software is among the most popular systems on the market, used by more than 6,000 hotels around the world.

And as we continue to organise more and more of our lives through hand-held devices, that trend is sure to strengthen.

RoomMaster offers many benefits that can smooth aspects of hotel operation, ranging from running the front desk to housekeeping to procurement and labour.

With the arrival of the generation known as Millennials – people born after 1980 – into the hotel market, online booking will receive a further push.

But one of its most popular features is its ability to provide a direct connection to online travel agents such as and Expedia via seamless integration with leading channel management services so you can offer bookings 24/7, 365 days a year. Through this seamless interface, the roomMaster system automatically pushes out room availability and imports reservations. Importantly, it also enables you to keep your rates and inventory synchronised across all the online travel agents. For owners of hotels that don’t already have representation with a channel management company, NFS can demonstrate how to promote the hotel and sell many more rooms.

These young people grew up with technology, and in a recent survey said they selected their hotels using, Expedia or They referred to these sites as web-booking, rather than thinking of them as online travel agents (OTAs). Above all, they told the survey they valued the ease of making their travel arrangements on the web.

Using roomMaster PMS saves a hotel’s staff a huge amount of time, because manual data entry is not required when bookings are made, and in addition all billing is automated. That means staff can spend their valuable time engaging more with your customers, making sure they have a delightful experience that will bring them back time and time again. Importantly, roomMaster also promotes hotels with the ability to encourage further bookings without commission.


e booking action with roomMaster By Luis De Souza, CEO of NFS Technology Group It does this by capturing your guests’ email addresses and automatically emailing them promotional offers and deals that encourage them to book directly through your own website on repeat visits – and as the booking does not come through an online travel agent, you pay no commission. The return on investment is exceptional, and we find roomMaster hotel management software pays for itself within a few months.

“We used the system for a year or so and then moved our Edinburgh Serviced Apartments onto the system and introduced a channel manager that linked both to roomMaster and into our aggregator site in Singapore,” he said. Implementing the system group wide led to standardised reporting and increased efficiencies in their business processes – as all bookings that came via their own website, online travel agents and their own aggregator site were instantly integrated in the system.

One NFS customer who can confirm this is Mansley Serviced Apartments, which own and operate properties in London, Edinburgh and Inverness. Mansley offer a portfolio of 74 different apartments ranging from studios to four bedroom apartments. Apartments are designed both for the corporate and leisure traveller and are available for both short and long term stays. Under the brand Serviced Apartments Worldwide, based in Singapore, the group acts as an aggregator to the wholesale travel industry. It employs the latest technology in the sector to deliver up to date pricing and availability for over 500 serviced apartment blocks worldwide with particular emphasis on Europe, Asia and the USA. Mansley Serviced Apartments wanted to implement a system that could manage all their properties as well as connect the database to both channel management/online bookings and their own aggregator site (SAW). The financials from their system also needed to update their Sage accounting system. General Manager Colin Stone says Mansley initially implemented roomMaster from NFS Hospitality to manage their apartments in Mayfair and Kensington, along with an interface Sage accounting system.

“The property management system was set up to maximise the yield per apartment and this has resulted in higher ADRs,” said Colin. Not surprisingly, as NFS Technology Group is reporting increasing interest in roomMaster property management software and its effortless channel management and GDS integration – and we’re convinced the market will continue to grow. Globally, revenue in the hotel industry is predicted to reach $550 billion dollars this year. We believe the successful hotels and groups that grab their slice of that money will be those that – like Mansley Serviced Apartments – recognise that easy online booking and a personalised service are as important to today’s travellers as well-appointed rooms.

* To find out more about roomMaster hotel management software from NFS, visit or call 0800 731 8451.


Intelligent Point of Sale

September 2016

simplifies busy festival transactions and helps sell more, faster! Regardless of the unpredictable weather there’s one thing that can be relied upon and that’s summer festivals - and they don’t come much bigger than the Edinburgh Fringe. The Edinburgh Fringe sees in excess of 50,000 performances, more than 3,000 shows, and events attracting over 400,000 visitors. The increasing number of visitors from all over the world presents a huge opportunity bar and foodie businesses. An efficient electronic point of sale (EPOS) system is therefore essential to take full advantage of this annual event. Intelligent Point of Sale, the young Scottish tech disruptor that developed the UK’s first iPad, cloud-based EPOS app, expects to see more than £4m and 750,000 transactions handled through its software at this year’s Fringe Festival. The firm’s app, intelligentpos®, is being used on more than 80 terminals by pop-up bar and event operators during the Festival, including Assembly, Underbelly, The Stand and the Corn Exchange. Having been recently redesigned from the ground up, intelligentpos 4.0 is better, faster, modular and scalable, offering business owners the integration and feature-rich flexibility, which allows them to respond to sales patterns and consumer trends more effectively. Paired with a Chip & PIN device, intelligentpos can process credit cards, contactless, Apple and Android Pay transactions with great ease. With more indepth reporting and synchronized editing across all terminals in a business, new products and promotions can be added anytime, anywhere. Intelligent Point of Sale is increasing subscriptions to its service at twice the rate of sign-ups six


months ago and posted a turnover in excess of £1m in 2015. Aiming for 15,000 users by 2018, intelligentpos comes at a fraction of the cost of traditional POS systems but with all the functionality to rival the largest competitors in the market. The Edinburgh Fringe isn’t the only festival where intelligentpos has made a splash. New client, Wonder Bars, operated 15 iPad terminals with intelligentpos across its six bars at Glastonbury 2016. More than 80 staff were trained on the system, which handled over 14,000 transactions over the June weekend. Robin Knox, co-founder and CEO of Intelligent Point of Sale, said: “Within the festival environment, the most important benefits that an EPOS system can deliver are speedingup service to cut queues at the bar, integrating chip and pin with contactless payments and cash, and providing reliable stock control. Our software does all of this and a great deal more from an iPad and we’re delighted that Intelligent Point of Sale will be at this year’s Edinburgh Fringe in even greater numbers.”

EAT. DRINK. SLEEP September 2016

Guest WiFi

enables hotels to achieve so much more than keeping guests connected

Guest WiFi is now more important to travellers than anything else a hotel stay can offer, allowing guests to feel connected to home, or to keep on top of their workload wherever in the world they are. However, guest WiFi is even more important for hoteliers as public WiFi networks can have many more uses besides making guests happy. WiFi is an enabler. By deploying a guest WiFi platform such as MyAirangel, a savvy hotelier has at his or her fingertips, the ability to gain more insights, the means to engage with guests better whilst they are on the premises, and new ways of promoting hotel services, app downloads, and loyalty programs. A key objective for many hotels is to make every part of the stay an experience that is in every way better than what one might expect in the comfort of your own home. Yet, the one key area that lets many hotels down is the WiFi. At home there is no need to complete login forms, connection is simple. On your home wireless network, you can benefit from streaming content from your devices to your big screen TV, you can simply add games consoles and your other WiFi enabled systems, and once connected they will seamlessly connect every time they detect your WiFi networks’ name, or your SSID as the techies like to call it. A new key component of the MyAirangel platform is set to tackle this issue. With the introduction of the Personal Area Networks feature, guests will be able to take their home WiFi experience with them to any hotel with the ‘best of breed’ platform installed. Personal Area Networks enable hoteliers to provide guests with a Hotel Home Experience (HHE) where guests have their own personal SSID, they can even use the same one as at home if they want all their 80

devices to seamlessly connect when they arrive, where they will be remembered and automatically logged into the WiFi no matter which hotel in the group they visit. This enables guests to connect any or all of their devices and stream personal content to the biggest screen in the room. Hoteliers can also use HHE as a reward for regular guests, loyalty members or even use it as an upsell opportunity to loyalty members. WiFi can really strengthen the bond between the hotel and their guests by creating a bridge between them. Personal Area Networks, better engagement via Injection Jets, where content can be injected into the guest’s browser, promoting hotel services or third party advertising, and an overall positive WiFi experience are sure fire ways of improving satisfaction, promoting loyalty and generating additional revenue.

Unleash the Power Behind the Payment Zapper launches game changing in-app loyalty rewards platform Zapper has been disrupting the hospitality industry for the last 18 months, encouraging more and more customers to dine and dash using its simple scan and pay app. Now users can go completely cardless. The end is nigh for countless loyalty cards clogging up your wallet as Zapper launches its innovative stamp-style in-app loyalty platform.

via mobile phone and 3C’s revealed 60% of consumers make more monthly visits / purchases because of a mobile enabled loyalty programme. Zapper gives businesses a smart way to automatically understand their customers and reward loyalty to encourage future spend through in-app rewards, messaging, push notifications and beacon technology.

With an increasingly competitive market space, it’s critical for brands to go the extra mile to reward and retain their customers. Successful operations recognise customers are increasingly tech-savvy when it comes to hunting down offers and rewards with nearly one third of consumers using their smartphone to search for deals before dining out. Therefore, targeted offers and personalisation are an essential way to engage and encourage repeat visits, rewarding customers for their time and spend in your venue whilst ensuring they come back again, and again.

Gerry Hooper, CEO Zapper UK, says “Endorsed and trusted in 10 different countries, the Zapper solution is easily adapted to any payment environment. Simple to use, without compromising service, Zapper provides the hospitality industry (and now Retail, Bill Payments and Transport) with an ideal multi-platform for venues to understand and reward loyal customers, thus encouraging re-use and sharing amongst peers.”

Combined with Z-Beacon location-based technology and a messaging platform, businesses such as Caffe Concerto restaurants, are benefiting from new, smarter ways to engage with customers. Caffe Concerto, “We were really impressed with the complete Zapper solution, we’ve now rolled out through the rest of our Caffe Concerto sites.” Whilst users love the ability to pay securely using their smart phone, many still find their wallet laden with loyalty cards and expired paper vouchers. Zapper already enables customers to settle their bill in seconds, automatically redeem vouchers and leave instant starred feedback on their dining experience. However, diners are now able ditch their cards completely and instantly collect loyalty rewards for every visit via the app. James Sykes-Hagen, Director of Business Development, Zapper UK, comments, “Life loves loyalty. In the 2015 Loyalty Consensus commissioned by Colloquy, 75% of those surveyed said they stayed with a brand because the rewards and offers were relevant to them. Digital, in particular mobile, allows businesses to collect a variety of customer data, using Zapper at the point of payment, which recognises individual customer habits for future incentive campaigns.” The growth in smartphone use has driven significant changes in customer behaviour and presents a huge opportunity to businesses. Findings from Visa and Bond Loyalty show 57% of their members would like to engage with loyalty programs

Interested to find out how Zapper can help your business? Call 0333 370 4414 or email Zapper already has thousands of restaurants using the system internationally and is launching into Retail, Transport and Bill Payments. The Zapper app is free to download for Android, iOS and Windows Phone platforms. For more information about Zapper please visit:



Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446

September 2016




Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Flexfurn +44 (0)1242 524777

Neon creations +44 (0)1204 655866

Cuisine Quip +44 (0) 118 957 1344

Tableware +44 (0)1248 600656


Coffee + Coffee Machines

Kimbo +44 (0) 208 987 9070



FRIMA +44 (0)845 680 3981

Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London

Coffee Services +44 (0) 843 289 2109

Jura +44 (0) 800 552 5527

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181

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Prices from ÂŁ120 for the year.

VarioCooking Center MULTIFICIENCY® 112T

» Maximum flexibility in the

smallest space, without compromise! We use it every day and we‘re big fans. Why not try it now, for free, in your own kitchen? Register for a free trial:

Boiling, frying, deep frying.... up to 4 times as fast* precisely and easily All in one unit


mobile app 24/7 commission-free bookings One-click payment card pre-authorisation, exible rate plans and cancelation policies

seven days a week

Eat.Drink.Sleep - September 2016  
Eat.Drink.Sleep - September 2016