eat.drink.sleep June 2016
ſ Searchlight introduce Contract Lighting Services ſ International treats at Manchester Furniture Show ſ Masterclass in luxury carpet at Boclair House
Innovative, reliable and secure EPOS
This summer’s winning line-up
With our unmissable live sport and your unbeatable atmosphere, we’ll help keep your tills ringing all summer.
Here are just 3 days from an action-packed summer of live sport...
FREE TO AIR CHAMPIONS LEAGUE FINAL
FREE TO AIR 3 EURO 2016 MATCHES
+ CHAMPIONSHIP PLAY-OFF FINAL PRO12 FINAL MONACO GRAND PRIX QUALIFYING SUPER LEAGUE BMW PGA GOLF ENGLAND V SRI LANKA TEST CRICKET
Q4_420x290_DPS_EDS_0704.indd All Pages
RUGBY UNION TESTS: AUS V ENG, NZ V WAL, SA V IRE CANADA GRAND PRIX QUALIFYING SUPER LEAGUE ENGLAND V SRI LANKA TEST CRICKET
Finbar Holian, Landlord The Claddagh Ring, Hendon Showing Sky Sports for the 25th year
16 JULY FREE TO AIR DAVIS CUP TENNIS
TO FIND OUT MORE ABOUT THE HUGE SUMMER OF SPORT AND OUR LATEST OFFERS, CALL
08448 244 930 ENGLAND V PAKISTAN TEST CRICKET THE OPEN GOLF SUPER LEAGUE RUGBY WORLD MATCHPLAY DARTS
business.sky.com/pubs T&Cs: Champions League Final available on a Freeview or BT platform, box and set up costs may apply. Free to Air events shown on non-Sky channels and are available without Sky subscription. Sky Sports requires Sky subscription, equipment and installation. Scheduling may be subject to change. Eligibility subject to credit checks. Further terms apply. The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved. Calls to Sky cost 7p per minute plus your providers access charge. Correct at time of supply 08.04.16.
For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below:
4 Editorâ€™s Choice
Michael Amor 01843 591 523 firstname.lastname@example.org
Tony Little 01843 582 733 email@example.com
14 Designer Lighting & Fixtures 28 EPOS 48 Flooring & Surfaces 56 Directory
Jeremy Tring firstname.lastname@example.org
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EAT. DRINK. SLEEP June 2016
A background music system delivered on a powerful tablet platform has been launched by music entertainment specialists NSM Music. The icon BGM is ideal for anywhere unattended background music is needed and, used strategically, creates instant atmosphere for pubs, hotels, restaurants, and larger retail centres, as well as being suitable for venues and themed events. The icon system is available on an 8 or 10-inch tablet operating on the Android system and it’s supplied with legally sourced music content, providing the user with access to more than 150,000 tracks. The management system enables users to set up their own playlists and audio line output enables connection to an amplifier or speakers. Users can create playlists quickly and intuitively and up to 3,000 tracks can be stored locally at any time. Touch and slide selection and multi-string selection (genre, decade, mood, etc.) and multi-zoning options make the icon ideal for pubs, clubs, restaurants and hotels, as well as the retail sector. “The icon is an innovative marketing tool for making sure customers and
Versatile new background music system creates just the right atmosphere – virtually anywhere guests feel comfortable and ensuring the right atmosphere is created for an event or environment,” says NSM Music’s Sales Manager Alex Kirby. “It also has the options for audio advertising. “Its amazing versatility means you can play jazz in the Jacuzzi, bhangra in the bar and something soothing in the quieter areas – all at the same time,” adds Alex. “In fact it can play up to five playlists at the same time. “By creating MP3 audio adverts on
a PC and then linking the tablet to the PC for download, users can then specify how often they want adverts to play,” explains Alex. “The BGM will play a loop of adverts, like a radio station does, say every 30 minutes or whatever time interval is set.” The icon can be purchased with or without an additional kit that comprises a wall bracket, blue tooth adapter and leads. More details are available at icon-music.co.uk
EAT. DRINK. SLEEP June 2016
Boom in outdoor rooms alfresco whatever the weather! Despite 2016 getting off to a thoroughly damp start, garden room experts Crown Pavilions says orders are through the roof as beleaguered landlords, hoteliers and restaurants owners seem determined to make the most of the great outdoors in 2016 regardless of the weather. Orders for Crown Pavilions’ gazebos and garden rooms, beloved by everyone from Alan Titchmarsh to Duncan Bannatyne, are up 23% on this time last year and director Luke Dejahang says the British bulldog spirit is responsible. He said: “The British are a hardy lot and they do love their alfresco eating, so despite the weather we’ve seen a significant spike in orders for our outdoor gazebos and garden pods.
“No-one likes being beaten by the weather so a lot of our new corporate customers have made a conscious decision to monetise their gardens regardless of Mother Nature. Whether a small patch of concrete or sweeping lawns, they are proving that you can enjoy the outdoors all year round!” Champneys owner Stephen Purdew has installed a Crown Pavilions at his Tring centre, while scores of hotel chains and pub groups are following suit. He said: “We are delighted with our Crown Pavilion and are customers are too. It gives us so many options - and not just in the summer.” Duncan Bannatyne said it added another dimension to the dining opportunities at
his hotels in the north east. “I love Crown Pavilions. The ones we’ve had installed look terrific and they’ve been a great company to deal with. No matter what the weather’s like, eating in these gazebos is a fantastic experience.” There are some additional testimonials on this short video of pub and restaurant owners across the UK https://vimeo.com/151645543 From garden offices and outdoor kitchens to gazebos and pool rooms, Crown Pavilions has been constructing the world’s finest garden rooms for years. With prices starting at just £7,000, Luke says there’s never been a better time to invest in the garden. “The last couple of months have proved that the weather can have a big impact on our lives but it’s very much a case of ‘if you can’t beat ‘em, join ‘em! “Our garden rooms enable everyone to enjoy their garden all year round and the Crown Pavilions 30-year guarantee gives peace of mind too.” Gardening guru Alan Titchmarsh was vocal in his praise for the company. “Crown Pavilions can really change your life,” he said. “These fabulous buildings manage to extend the use of your garden at both ends of the year.” For more information check out www.crownpavilions.com
The Three Hills Pub, Bartlow bought by local businessman
Chris Field, a local businessman, has recently acquired The Three Hills Pub in Bartlow, Cambridgeshire. The Three Hills Public House is a Grade II listed 17th century timber framed building in the heart of Bartlow. Originally opened as an alehouse in 1847 it is the only remaining pub and community facility within the village. The pub is named after the nearby three hills or Tumuli, ancient burial mounds originally part of a seven mound group. These mounds, the largest of which is 45ft high, are considered to be the largest in Europe, and thought to be Roman in origin. Chris Field said, â€œI am extremely excited about our plans for the pub, which has been the heart of Bartlow village since 1847. We believe strongly in the importance of such assets to the local community, and are keen to retain the tradition and heritage of this countryside pub, whilst introducing the modernisation needed to bring it into the 21st century.
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We want The Three Hills Bartlow to regain its former reputation as a friendly country pub, and to be a true taste of the great British countryside.â€? The Three Hills will be extensively renovated and refurbished, with newly designed and extended eating facilities, a new bar area,
6 stylish and comfortable bedrooms, car parking and a beautiful garden at the rear which will be safe for children. Planning permission has been applied for, and the hope is that The Three Hills will be welcoming guests as early as November 2016.
EAT. DRINK. SLEEP June 2016
Neebble Ltd. Has Launched An Ingenious Mobile App For Foodies Neebble - An exciting new social networking app has just been launched in the UK this week. The app has a unique goal of connecting foodies from all around the world and aims to reshape the restaurant industry.
The app is called Neebble and it allows consumers to unleash their passion for food and connect with like-minded individuals. Users can share pictures, chat and keep up to date with fellow foodies’ food activities.
Thomas Gebauer, Co-founder and Director, continued: “Mobile phone applications have become the go-to source for countless daily tasks as consumers increasingly adopt solutions which enhance their experience and facilitate transactions. It’s therefore a Neebble also provides extensive very exciting time for us to content from various restaurants be in this space as timing and and users can find restaurants market are conducive.” by their type of cuisine and price range, browse digital menus Neebble Ltd. will work in and promotional offers, book partnership with a number of table reservations, review and restaurants across the country rate meals and restaurants. to offer this service. The platform has therefore been Dr. Franklin Ngamga, Cobuilt with both consumers and founder and CEO, said: “Neebble restaurant businesses in mind. is a one stop platform and the Neebble offers huge perks to ultimate mobile app for foodies. restaurants who are looking It is a place for people to share for new ways to connect with food experiences and access food savvy people. relevant restaurant content. The app is packed with resources Some of the perks for that make picking and booking restaurants include: a restaurant as well as finding streamlining of operations, friends to dine out with easy.” enhancement of customers’ dining experience and increased bottom line. There is no cost to join Neebble and the app is available to download from the App store and Google play. For more information about Neebble visit www.neebble.com or contact email@example.com
Lightweight Containers Launches the UniKeg® The Lightweight Containers research and development team worked for over two years on this product. They chose a design integrating Lightweight Containers’ knowhow and proven technologies. The new keg uses the Double Wall ™ technology, invented by Lightweight Containers, and already in use in its other family of one-way kegs, the KeyKeg®. American brewers were the first to view the new UniKeg® during the Craft Brewers Conference in Philadelphia from May 4-6, 2016, where the UniKeg® was on display in the 20- and 30-liter versions. The UniKeg® will be available in Q4 of 2016, produced in Joliet, Illinois, and delivered to the five Lightweight Containers warehouses for nationwide distribution. A Worthy Alternative Jan Veenendaal, CEO of Lightweight Containers: “UniKeg® has benefitted from the expertise, R&D and know-how within Lightweight Containers, which enabled us to develop a high-quality concept and product. UniKeg® gives our customers a new worthy alternative for developing successful product-price-market combinations.”
Sustainability Lightweight Containers strives for a closed system and thus for a circular economy. A UniKeg® is fully recyclable and is made from more than 30% recycled plastic. Thanks to its economical shape, light weight and the fact that return transport is unnecessary, a UniKeg® saves more than 60% on transport, and consequently on CO2 emissions as well. Spear Versus Laminated Inner Bag UniKegs® use an inner tube, called a spear, for dispensing the beverage. The barrier qualities for the beverage are provided by “scavengers” in the
PET material integrated into the innermost container. The spear and the Sankey D fitting constitute the main difference between a UniKeg® and a KeyKeg®, which is fitted with the KeyKeg® coupler and the laminated inner bag. Contact: Lightweight Containers Robbert-Jan Knoppers Koperslagersweg 4 1786RA Den Helder, the Netherlands +31 223 760 760 firstname.lastname@example.org Website: www.unikeg.com
Made in the US for the US UniKeg® will be manufactured in the US and will be fitted with the US Sankey D coupling system. Anita Veenendaal, Chief Commercial Officer of Lightweight Containers says about this decision: “With UniKeg®, we can now serve a segment in the American market that has demanded a one-way keg with a Sankey D fitting. Beverage producers can now opt for a competitively priced keg without compromising on matters like reliability or safety. The fact that we are only producing and marketing UniKeg® in the US shows how high our ambition is for the country.” Production Production of UniKeg® will begin in August 2016 in Joliet, Illinois. One of the reasons UniKeg® can be offered at such competitive pricing is they can be produced on the flexible, fully robotic KeyKeg® production lines. These production lines will cover the demand for UniKegs® in 2016.
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Lightweight Containers has launched a new family of kegs with the brand name UniKeg®. The UniKeg® was developed for the American beverage market integrating a standard Sankey D fitting. For the time being, the one-way kegs will only be produced and sold in the United States.
The crowd-sourced search for next generation of UK food and drink innovators Not On The High Street the leading curated online marketplace connecting the best small creative businesses with the world has partnered with Crowdfunder.co.uk, the UK’s biggest crowdfunding platform to search for the UK’s future food & drink innovators.
The duo have paired to provide food inventors, producers and gastro aficionados with the opportunity to not only raise funds but also gain the attention of the notonthehighstreet.com team, looking for the next generation of talent from across the country. Food & drink innovators can add a project to Crowdfunder.co.uk and raise the funds they need to get their ideas off the ground. The most unique and stand-out projects could then also be handpicked by notonthehighstreet. com to join it’s curated Partner base of 5,000 of the UK’s most creative small businesses. As a notonthehighstreet.com Partner, your products are available to a global customer base and Partners are also offered specialist advice and support to aid ongoing business growth and development. If crowdfunders are accepted as a Partner through the process they’ll also be in with a chance of seeing one of their products selected to feature on the notonthehighstreet.com homepage or featuring in an email to customers.
“Working with Crowdfunder.co.uk and notonthehighstreet.com has completely revolutionised our business. We have been able to speak to a much wider customer base and the funding we have raised has allowed us to continue to innovate and develop our product range. We’re looking forward to seeing who else is truly innovating in the food industry - and using crowdfunding to get seen and heard!” Sally Bendelow, Creative Product Director at notonthehighstreet.com added: “We’re working with Crowdfunder.co.uk to find the next generation of innovative creative businesses that will delight our customers. By partnering with Crowdfunder we can source the best food and drink start-ups and we can’t wait to see the results.” Jessica Ratty, Head of Campaigns at Crowdfunder commented, “We believe that crowdfunding is about more than raising the money you need to get your idea off the ground. We are 100% committed to making sure our crowdfunders have every opportunity open to them to become successful in the longterm. Our partnership with notonthehighstreet.com is a fantastic way for our project owners to get spotted by one of the world’s most innovative big brands.”
Foodie sweethearts Smith & Sinclair have proven the power of the formula having already crowdfunded and become a successful Partner, selling on notonthehighstreet.com. Melanie Goldsmith, founder of the cocktail pastilles Food and drink producers and suppliers company comments: can visit the campaign here.
IN NO Sta CL W U tu Au tor D to y S m ic ES ati k P on ay ! .
eRostering, Time & Attendance, Holiday Tracking, HR and Absence Management Solutions Ten Reasons Why You’ll Love Softworks Solutions! 1. Better and Optimised Rostering Easily create work rosters for full time, part-time and seasonal employees while adhering to company policies and procedures.
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3. Easily Manage Holidays & other Leave Effortlessly manage employee leave including; holidays, maternity, paternity, parental and sick leave.
4. Accurate Payroll and Easy Integration With Softworks Time and Attendance solutions you can ensure that your payroll is 100% accurate. Softworks integrates with all leading 3rd party applications including:
+ many more...
6. Reduced Administration Softworks will dramatically reduce administration and queries from employees in relation to rosters, attendance and absences.
7. User friendly look & feel Following research with our clients, we’ve designed a clean, bright interface that’s easy to use and navigate.
8. Employee Self Service included as standard Employees can easily check balances, request holidays and absences and view their roster. Easily access via web, iPad, smartphone etc.
9. You don’t have to just take our word for it! This is what Andrew Prior, Finance Director of the 5 Star Druids Glen Resort had to say… “ We are very happy with Softworks. We like the product and we have a very good relationship with the team. The system has enabled us to spend more time on our core business objectives and less time on manual and administrative tasks. “
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Softworks system is as flexible as your business and can be configured to your organisation’s various contracts, policies & procedures.
Softworks has extensive experience working with hotels, restaurants, bars and catering companies and our solutions and teams consistently get great reviews from clients. We think you’ll love working with us too..!
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INTERNATIONAL TREATS AT MANCHESTER SHOW
International exhibitors feature in upholstery, cabinet and accessories at this yearâ€™s Manchester Furniture Show, (17-19 July, Manchester Central). From high design Italian leather chairs they offer a comprehensive sofas to rustic Indian hard wood, approach to interior furnishing. the Manchester show will be a tour around the globe. Also from Ireland and of a similar age are Derryâ€™s. Showing at Manchester for Italian giants Camel Group join the the first time they will show a selection Show from their North-East Italian of their comprehensive furniture and manufacturing base. They are bringing accessory collections for retail and a selection of their dining and bedroom contract sectors. With a focus on cabinet collections, together with furniture and accessories for the hotel samples from their leather and fabric and leisure industry their stand will sofa and chair collections. All full of feature a huge variety of items and Italian chic and sharp edged design. styles. Also from Europe are Nolte Mobel and Rauch Mobelwereke, both are experts at producing high-end and highly engineered wardrobe systems and bedroom cabinets. Showing a wide selection of their glossy veneered, glass and formed synthetic finishes in a myriad of colours, their stands are sure to be busy. Not so far from home and also with highly contemporary designs are VIDA Living. This Irish company has been designing and supplying clean-lined furniture for 33 years. From marble dining collections, sofabeds and office
From much further afield come Chinese Skyline and Hydeline. Both design and manufacture leather and fabric upholstery in styles from traditional to modern. Skyline, export their sofas, chairs, recliners and sofabeds globally. Using hides from Australia and North America, and plain and highly patterned fabrics, they produce models specific to the UK market. Hydeline who specialise in engineered leather sofas and chairs with multi reclining movements exhibit for the first time. Also from the Far East come Global Home and Indian Hub. Global Home are
launching new cabinet collections in a variety of woods and finishes, simply styled and with plenty of choice in sizes they will show furniture for every size of space. In a completely different style Indian Hub will show some of their unique Indian rosewood, mango and teak collections. From their base in Jodhpur their funky, rustic furniture is eye-catching and different. As well as a great international designs on show there will be new designs launched by some of the best UK suppliers and manufacturers including, Westbridge, Baker, Wade, Morris, Lebus, Mark Webster Designs, Devonshire Pine & Oak, Whitemeadow, Corndell, Buoyant and Ashley Manor. Come and see the best new international and UK designs at The Manchester Furniture Show. To register for your free entry and see the full list of exhibitors visit: www.manchesterfurnitureshow.com
July 20 9 1 7 1 L A R T N E ESTER C
Searchlight introduce contract lighting Searchlight introduce contract lighting services for Hotels, Bars & Restaurants
services for Hotels, Bars & Restaurants
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Designer Lighting & Fixtures
For over 70 years Searchlight Electric has been designing and manufacturing high quality decorative lighting products that can be found in hotels, restaurants and bars across the world. The introduction of a contract department has been brought in to support the existing distribution channels. With a dedicated team offering specialist support to Interior Designers, Architects and Specifiers, the new service leverages the 70+ years of experience in lighting specification, design and manufacture. Daniel Hamburger, Business Development Director of Searchlight said: “Over 70 years we have built a team of sales, design, technical, logistics, warehousing, product development and customer service specialists that have enabled us to deliver a best-in-class service and market leading products. The addition of the contract services team headed up by Mike Newland builds on the expertise of our company and provides Interior Designers, Architects and Lighting specifiers with the specialist support they require.”
Product and category innovation remains core to Searchlight’s growth, with ongoing and continual range design and development ensuring the product offering remains fresh, current and on-trend. With over 3,000 products covering all major categories, design styles and LED energy saving products, Searchlight provides a ‘one-stop’ solution to meet all of your projects’ lighting requirements. Mike Newland, Contracts Manager at Searchlight said: “Interior Designers and Architects are looking to work with specialist suppliers that understand their business and the specifying process, we help ensure that the right lighting products are specified and are delivered on time and on budget.” To discuss your project requirements in detail please contact Mike Newland: +44 (0) 787 283 1090 firstname.lastname@example.org
www.searchlightelectric.com | +44 (0) 161 203 3330 | 900 Oldham Road, Manchester, M40 2BS
view our full range of 3,000+ products
www.searchlightelectric.com www.searchlightelectric.com | +44 (0) 161 203 3330 | 900 Oldham Road, Manchester, M40 2BS
EAT. DRINK. SLEEP June 2016
Designer Lighting & Fixtures
Switches and sockets that blend in chosen for Peppering House
Not all light switches and lamp sockets are the The aged character held by the property still remains, but with same and how you control your lighting is as the use of Focus SB plate ranges it has been given a modern and sleek finish. important as the lighting fixtures themselves. A period country property in Chichester called Peppering House underwent a grand refurbishment, which blended aged character with modern design and Focus SB electrical accessories were specified throughout the project.
The finishing touches It is the finishing touches that add the extra mark of quality and in this refurbishment project over 300 plates were chosen from Focus SB, including the Prism II Screwless Clear Acrylic and Paintable True Edge ranges.
Martin explains: “Due to the nature of the property and the variation of the interior design themes in each room, the owner was looking for an array of lighting plate finishes, to complement the paint and wallpaper. Focus SB has a wide range of finishes suited for all ages of properties and we were very pleased with what it had to offer. Whenever we are approached for the more prestigious projects, we always turn to
Focus SB – not only are its products very well made, but when we have an unusual request, its specialist metal workers can The attention to detail shown by having custom plates that provide it without any problem at all.” co-ordinate with wall colouring and design themes raises the Visit the Focus SB website to view their range of stunning standard of the overall finish, and places a unique touch on switches or sockets or call them on 01424 858060 to discuss the refurbishment. your project. Martin Ellwood, Managing director of Bognor Regis based www.focus-sb.co.uk email@example.com installer, Homepower, who chose to use Focus SB for this project said: “The finished quality on the products was superb, both myself and the customer are extremely pleased with the Telephone: 01424 858060, Focus SB, Napier Road, Castleham end result.” Industrial Estate, St Leonards-on-Sea, East Sussex TN38 9NY
BLEND IN WITH PRISM Prism Clear Acrylic with un-lacquered Polished Brass switches
The difference is in the detail True Edge Satin Stainless Steel
Switch on to Focus SB Great lighting begins with quality controls and Focus SB oﬀer a range of stunning switches and sockets to suit your interiors. Bespoke solutions are our speciality, designed to suit the layout of your rooms and the needs of your guests. Match in with Focus SB’s standard switch plates for a comprehensive look throughout your interior. Our large range of distinctive styles and ﬁnishes are available to view on our website or call us today for further details. True Edge Polished Nickel
NO MINIMUM ORDER | COMPLETE BESPOKE SERVICE TO SUIT YOUR NEEDS FREE DELIVERY TO MAINLAND UK |
01424 858060 | firstname.lastname@example.org
How LED Hut is helping businesses save thousands
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Designer Lighting & Fixtures
Most business owners are looking to reduce overheads – that’s a given. However, with rising energy costs, this is a challenge that shows no signs of letting-up. But some are missing a simple hack that can help them make annual savings that sky-rocket into the thousands – LED lighting. LED lighting is an energy-efficient alternative to traditional lighting sources such as incandescent and halogen. Instead of losing energy to heat – like its older counterparts – it uses most of its energy for the very thing that you want: brightness. David Ranford, tenant of the Pheasant Pub in Worcester, decided to make the savvy switch to LED to reduce his ever-growing energy costs that were hitting £450-a-month. With the help of leading LED retailer LED Hut, David replaced all his 50 Watt GU10 halogens with 4 Watt GU10 LEDs that consumed a tenth of the energy, while still offering the same level of brightness. He then replaced all Bayonet (B22) and Edison (E27) lamps with LED equivalents, and he didn’t even need to alter or change the existing fittings because the LED replacements all featured retrofit
designs that made switching-over literally as easy as changing a lightbulb. After all 61 lights were changed - including the all-important pool table lighting that’s imperative to any pub team’s success – David calculated that the switch will lead to savings of approximately £1,000-a-year. One of the hidden costs for businesses is the cost of maintaining light fixtures, fittings and bulbs that have low-lifespans and are of poor-quality. Halogen and incandescent lamps last around 3000 hours and often less. LEDs, on the other hands, are designed to last up to 50,000 hours, which is over a decade based on average-use. This really cuts down on niggling maintenance costs that can eat away at both finance and resource. Hintlesham Hall – a grand Elizabethan hotel set in Suffolk - is a fine example of how versatile LED lighting has become, when they decided to make the switch and cut their energy bills by a third. The 16th century manor house - which nestles amidst 175 acres of picturesque Ipswich countryside - decided to upgrade their vast estate by installing 600 LED bulbs.
Ray Payne, Director at Hintelsham Hall, commented: “When it came to updating the lighting at Hintlesham Hall, we knew we wanted to move over to cost- and energy-saving LEDs – but our main challenge was finding a supplier that could provide all the different types of lamps we needed. We opted for LED Hut because of its vast product range – from dimmable spotlights for the bedrooms to candle-shaped lamps for the chandeliers in the dining rooms. “Replacing every lamp in the building was a smart, long-term investment, which more than justified the initial outlay. We completed the project in April after choosing to spread the cost over several months – starting with the public areas, which have the highest lighting demands, and finishing with the bedrooms. Calculations show that our investment will pay for itself in just one year, with continued savings for many more to come.” Hintlesham Hall had previously used an assortment of halogen and incandescent lamps before effortlessly switching to LED equivalents, including GU10, B22, E27, E14 and G9 fittings. This lead to consumption being reduced from 53,753W a year to 40,722W – a reduction of 32%.
LED Hut Trade Marketing Manager Laura Dugdale commented: “As lighting experts and trade specialists, offering bespoke customer service is very important to us, and we are always happy to advise on the best products to meet customers’ needs. Hintlesham Hall, with its varied lighting requirements, was no exception. As well as helping choose between warm white and cool white light (depending on the desired ambience in each space), we also provided several sample lamps for trial – making the whole selection process as straightforward and hassle-free as possible. “The Hintlesham Hall retrofit is a prime example of how easy it is, even for a period property, to reap the money- and energy-saving benefits of 21st century lighting and still protect its traditional aesthetic. Thanks to the breadth of fittings, shapes and colours the LED Hut range offers, Hintlesham Hall now has a modern and stylish LED lighting scheme that blends seamlessly with the building’s historical roots.” Often businesses are put-off by the initial outlay, with LED costing more than halogen and incandescent. However, the good news is that in recent times the cost of LED has dropped considerably and there’s never been a better time to make the switch. There’s another factor that businesses will have to consider in the coming-years that could have big repercussions: new government regulations. The 2011 Energy Act means that private domestic and nondomestic landlords will have to meet new energy targets by 2020. If they fail to do so they can be fined tens-of-thousands for not complying. The good news is that a range of grants are available which allow for companies to pay for the product and installation while they save money on energy-costs. LED Hut are also able to arrange for supply, installation and financing for those interested in making the switch to LED.
If you want to see potential savings, financing options and product information, you can contact LED Hut on 0161 655 0660 and speak to one of their LED experts.
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With 32 guest rooms, communal areas, corridors, conference facilities and dining rooms to consider, the project required a tailored lighting solution for a variety of different fittings, shapes and beam angles that conserved the history and style of the building.
Designer Lighting & Fixtures
Lightique is a long established, reliable decorative lighting manufacturer and supplier to the contract and domestic markets. Our ethos is Quality, Service and Affordability. Whether choosing from our standard range of products, or something special that has been individually designed by yourselves, we shall endeavour to produce items to very strict standards and specifications in an extensive range of finishes.
WE ARE LIG
THE HOME OF TRADITIONAL, CONTEMPORAR
We remain one of the leading manufacturers and suppliers of decorative lighting, supplying the needs of interior designers and end users alike, constantly evolving our range of products to suit your requirements and ever changing fashions in the interior design industry. To find out more and to see our full product range and services on offer please visit our website www.lightique.com
RY AND INNOVATIVE LIGHTING.
LIGHTIQUE LTD Unit 2a, Eden Business Park, Dunns Close, Nuneaton, CV11 4NE, England
T: +44 (0)24 7638 1559 F: +44 (0)24 7637 4635 E: email@example.com
EAT. DRINK. SLEEP June 2016
David Smithson, CEO at Classeq, provides advice on purchasing the most effective warewashing equipment for hospitality businesses, with an abundance of choices on the market… “Here at Classeq, we know that for any operator working in a busy kitchen or bar environment, having efficient and simpleto-use equipment and appliances are two of the most vital factors which contribute to the smooth running of a successful operation. “Before investing in any warewashing equipment, we always advise our customers to really consider a number of requirements: Size and space, reliability and durability, and ease of use. “Deciding on size and space requirements is key for any establishment, large or small. Purchasing a machine with the capabilities to match footfall numbers will be the difference between fighting a losing battle when it comes to keeping on top of dishes, glasses and crockery. The size is also an important consideration to ensure the equipment doesn’t take up space needed for plating-up and preparation. “After deciding on dimension requirements, there are still a number of different warewashing options to consider and it can be a daunting task to decide what is right for your business. The key is to invest in reliability, such as Classeq’s latest warewashing innovation, the CST 100 and 130. These extremely reliable, high-performance rack conveyor dishwashers can clean between 100 and 130 racks per hour – that’s over 1,800 plates! “Classeq is based in the UK, so we can ensure close controls and measures are in place to guarantee that our products are of consistent quality. If equipment does go wrong, choosing a warewashing supplier which ensures a fair warrantee can be a life saver. At Classeq we believe in the ‘best of breed’, and our team has the necessary training, skills and knowledge to provide our customers with a service that is second to none. “No kitchen or bar can afford to spend needless amounts of time working out how to use and clean its machinery. Easy-to-use, high-quality warewashers which don’t break the bank are therefore a musthave for any hospitality establishment. Operators need a washer which can turn over clean crockery, glasses and cutlery easily, thus removable rack guides, wash chamber doors, easy cleaning and simple service access - which all warewashers in the Classeq range are installed with - are essential for any bustling business.” For more information go to www.classeq.co.uk
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EAT. DRINK. SLEEP June 2016
British Rock Legends Announce
the ‘Dog Of Two Head’ ale and the ‘Down Down’ cider Francis Rossi and Rick Parfitt of Status Quo are delighted to announce another great double act! They have teamed up with a pair of great British producers to create a duo of classic drinks: the ‘Dog Of Two Head’ ale and the ‘Down Down’ cider. Both will offer a refined pedigree, based on character and tradition; qualities that define Status Quo. Both ‘Dog Of Two Head’ and ‘Down Down’ are being made available, bottled, nationally through the Spar chain from 18th May. ‘Dog Of Two Head’ will be available to buy on draught at selected outlets from June. ‘Down Down’ has been selected for Wetherspoon’s National Cider Festival which runs from Friday 8th July.
‘Dog Of Two Head’ ale was created in conjunction with Hobsons Brewery in Shropshire, ‘Down Down’ cider is crafted by the Celtic Marches company in Herefordshire. The band have been involved in the brewing process and cider making right from the off, visiting the facilities, working with each of the relevant teams in choosing the individual elements that give each product their satisfying and refreshing quality – and even spending a day harvesting apples for the cider. Francis Rossi said, “We know what we like. And we know what our fans like. And I think we can all agree that we like these!” Rick Parfitt added, “It’s no secret that over the years the band has enjoyed a drink or three. Finally, we’re actually seeing a return on those wasted hours by creating something useful. We love it!” ‘Dog Of Two Head’ is a chestnut amber traditional ale, with a modern citrus twist delivered by the British hops. This is a subtle ale deftly uniting and balancing the influences of malt, hops and natural bitterness. ‘Dog’ is created by Hobsons from British malting barley, and a blend of UK-grown Fuggles, Challenger, Goldings and Progress hops. ‘Down Down’ is beautifully-rounded golden, medium cider, with a well-balanced finish. Drawing on generations of heritage and expertise, ‘Down Down’ is made with the finest fresh-pressed cider apples which are grown on the Celtic Marches family farm. The cider will be available in three formats: Carbonated in 500ml bottles and 30 Litre keg, and Still in 20 Litre boxes. Both ‘Dog Of Two Head’ and ‘Down Down’ will be available online. The beer can be purchased by clicking here. The cider can be ordered online by clicking here. Status Quo are a band that are known for delivering creativity, entertainment and consistency at the highest level, and in that they feel a kinship with their chosen partners on this Drinks range. The band have already proved that they know this market, launching the ‘Piledriver’ beer brand, which went on to sell over a million and a half pints in the UK alone! This ale and cider are sure to be enjoyed by Quo fans, but also by anyone who loves a great British product.
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International Vodka Brand Comes To The UK Accent your style and swagger with the most charismatic vodka on the scene. Innovation that was born in France and inspired by the elite nightlife in the trendiest cities in the United States, C A V Ô D A Vodka is the Vodka equivalent to luxury and the pulse of pop-culture. C A V Ô D A is an exquisite fusion of past and future, a symphony of innovative design and timelessness. C A V Ô D A’s allure is not only in it’s provocative design, but also in it’s impeccably smooth, sophisticated taste. It is the World’s First Illuminating Bottle of Ultra Premium Vodka that assures it’s clientele will be highlighted amongst any crowd. Your invitation to spotlight VIP nightlife is closer than you think. Light up your life with C A V Ô D A Vodka. The highest quality five times distilled Vodka made from pure grain distilled by one of the oldest and most respected distilleries in France Keep an eye out for the forthcoming Cavoda app to become a member of the International Cavoda Club with offers, promotions and competitions Currently available at www.drinks-snacks.com, via our Facebook page and through Amazon. Shortly to be available through selected outlets For any further information contact 01304 613641 firstname.lastname@example.org or visit www.cavodavodka.com 26
How 3S POS’s Multisite Management and Bespoke EPOS solutions helped us into becoming a Cafe & Casual Dining empire Launching into the casual dining deepend with one location can be challenging enough. Now multiply that with 22 locations and you could have a potential nightmare if not executed right. This clearly was not the case for Caffe Concerto, as the business continues to grow and with the help of 3S POS’s Multisite Management and Bespoke EPOS solutions the company has taken its business to the next level. The friendly face & Operations Director of the Caffe Concerto Group, Maher Al Hajjar, knows only too well of the obstacles and barriers of growing from a single location to a ‘now’ nationwide café & casual dining empire, all whilst protecting the brand integrity and the quality of the product. Maher says “There were three main problems we faced whilst expanding. The main barriers as a cafe & restaurant revolved around logistics; Firstly, how do we get 100% fresh produce to our branches and more importantly to our customers in a timely fashion? Secondly, how do our staff manage and produce to order whilst responding to the demand of our ever growing café & restaurant estate? Lastly, how do we manage our staff between branches to reduce cost whilst increasing efficiency? With these three issues, it could be the make or break of a brand.” “During our early years of expansion it became clear that we needed to centralise our cake & patisserie production and internally distribute our own products to ensure quality and freshness. We worked
very closely with 3S POS to ensure their Distribution Management Centre (DC) addressed our growing requirements and they delivered bespoke features unique to our business model that not only allowed each branch to order from the DC, but also monitor the progress of their orders and make amendments accordingly before delivery. The Enterprise Stock Control module allowed our branch managers and chefs to have tight control on their stock levels and costs, whilst the Purchase Order Manager gave them the flexibility to order directly from suppliers offering the best and freshest produce. As an enterprise system, our procurement teams in head office are able to monitor and manage all branch activities to minimise stock costs and wastage at all times.” “To maximise our front of house operations and sales we needed to ensure we had the right amount of staff with the correct training in each location. The HR & Staff Management tools give us control over staffing budgets, attendance, payroll and training. On a weekly basis, each staff member automatically receives their weekly rota via email. This tool also has a clock in/ clock-out feature, which ensures staff are paid to the exact minute.” The 3S POS team have tailored their EPOS and Company Management system for Maher and his team; and continue to work together to develop bespoke solutions for them to address their fast growing enterprise business.
Maher says “I’m looking forward to the future with 3S POS as they’ve grown with us from the beginning, and there are exciting times ahead with the new emerging technologies enhancing hospitality operations!”
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WRS Systems supply and maintain EPOS systems across the UK and Europe WRS offer tailored EPOS solutions to the hospitality and retail sector, which include installation, servicing and on-site training. WRS Systems are committed to providing innovative, reliable and secure systems to businesses large and small, from national multi-site retail chains to local independent retailers. Our reputation is built on a personal, flexible and reliable approach, tailoring every system to suit even the most demanding retail and hospitality environment.
the reports and software access that they need. We wouldn’t have any hesitation in recommending WRS.”
that the team at WRS offer is second-tonone; they are always on hand to offer till related assistance to our Store Managers, whilst supplying our Head Office with
EPOS systems including order printers, biometric operator identification, integrated chip & pin, booking systems, loyalty schemes, and customer accounts.
We also offer a fully managed Cloud based system with full web dashboard, removing the customer’s investment in expensive IT infrastructures. Wrs also WRS Systems are one of Aures UK supply the latest in hand held devices, largest resellers and are able to offer the WRS Order Pad enables restaurants or bar WRS Systems provide Epos solutions for complete range of Aures Epos Systems staff to capture orders effortlessly while the Hospitality Trade and Retail Sector. including the Sango, Nino and Yuno. at the customer’s side allowing them to We can provide a full consultation, Mr Hanrahan, Business Development installation and on-going support, either Manager from Aures Technologies quoted focus more on customer service rather than the journey between table and POS on site or remotely from our dedicated “Aures Technologies have had an excellent terminal simply to process orders. This support team. relationship with WRS Systems for a saves time, both for the restaurant and WRS Systems supply a number of large number of years. I continue to be impressed for the customer, which in turn increases UK companies including over three with the calibre of clients that WRS win and efficiency and enhances profitability. hundred Costa Coffee franchisees. Macro they seem to keep their customers for years John Saunders, Publican uses WRS Wholesalers use WRS Systems throughout too. To me they appear to be a company their 35 stores in the UK and have a that primarily care about customer service – systems through his four sites and has long standing relationship with us. This the IT/Software needs fit around that ethos. quoted year has seen Wrs Systems installing WRS are very organised and professional.” “Some five years ago we decided to join the their bespoke Epos system to one of the 21st century and to install a really good All WRS Systems EPOS solutions feature leading UK’s manufactures Dyson. Epos and back office package in our single touch-screen technology, which is easy pub. Since then we have now grown to four Over the last 6 years Goldex Investments to master within a short period of time. sites and WRS Systems have installed the Group Ltd the largest UK Costa Franchise WRS provide modular EPOS software, systems in all four sites. and who have been using WRS since which can be tailored to address the 2008. WRS Supply all 40 of our current needs of single sites or large chains, They have proved to be absolutely first class stores and will continue to supply the from bars, cafes and clubs to fine dining in all respects and their technical support is next 40. Goldex Investments quotes to establishments. undoubtedly second to none. Their systems WRS Systems work brilliantly and in all honesty I can’t Our innovative and cost-effective think how we ever worked without them. “The continuous support and advice technology covers every aspects of
I have no hesitation in recommending WRS and their systems - in fact if you are considering a system you would be foolish not to speak to them.”
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EPOS systems across the UK and Europe
WRS Systems offer tailored Epos solutions to both the hospitality and retail sectors, which include installation, service and on-site training. WRS Systems are committed to providing innovative, reliable and secure systems to businesses large and small, from national multi-site chains to local independent retailers. WRS Systems offer a nationwide 7 days a week EPOS Support service via an active interface. WRS pride themselves on their friendly and practical approach to customer service and support.
Phone: 0330 999 4123 www.wrssystems.co.uk email@example.com Systems House, 50 The Mall, Carisbrooke Road, Newport, Isle of Wight PO301BW
EAT. DRINK. SLEEP June 2016
The sky’s the limit with cloud-based EPOS solutions
GARDIFF Epos Your business partner for professional EPOS systems For those working in the hospitality sector an EPOS system is one of the most important tools you can have to help make your business a success. Apart from the obvious benefit of allowing you to accept and process customer orders, the cloud-based EPOS technology available today gives you so much more, including touch screen terminals, table reservations, tablet ordering platforms, table billing and contactless payment solutions. It also allows you to automate promotional offers, manage loyalty schemes, perform real-time stock monitoring at anytime from anywhere and receive management reporting via a smartphone, tablet or desktop PC.
Gardiff EPOS aims to provide you with the very best EPOS solution tailored for your business. From the moment you contact us, we will work with you to ensure that your requirements are understood so that you get the right EPOS support tailored for your business. We will identify your key requirements, so that your EPOS system enables you to provide a professional, firstclass service to your customers. From the initial discussions through to the installation of your EPOS system and staff training, we aim to provide first-class professional service. Our team are dedicated to customer care and fully qualified in their roles. Our customer support is available from 8am to midnight, 365 days a year. As a Gardiff customer you can be confident that both the hardware and software we provide to you will be thoroughly tested, reliable, resilient and cost effective. Your EPOS system will be extremely stable, requiring little maintenance – but when you do; our support is there for you.
In short, the right EPOS solution can help make running your business simpler, whether you are a multi-site operation or just require a single EPOS terminal. Your information is accessible when you need it, allowing you to make those all important decisions about running your business.
Gardiff EPOS is a family-run business based in Hertfordshire. We have been serving the hospitality sector for 28 years and have an excellent reputation with our loyal customers. With a wealth of industry experience and innovative technology at its disposal, Gardiff continues to provide EPOS solutions that give hassle-free operation and provide the business information required in today’s world.
Complete EPOS Solutions FOR LEADERS IN THE LEISURE & HOSPITALITY INDUSTRY
GARDIFF Epos EPOS Hardware • • • • • • • •
Touch Screen Tills Customer Display Multiple Cash Drawers Wireless Waiter Hand-Helds Tablet Ordering Platform Thermal & Kitchen Printers Kitchen Video System Contactless Payment Options
EPOS Software • • • • • • • •
Centrally Manage Multiple Outlets Table Reservations Table Billing System Floor Plans View Live Sales Real-time Stock Management & Alerts Calculate VAT Variance Reporting
“Gardiff helped us at the London 2012 Olympics with a more sophisticated and more reliable solution. We couldn’t have managed without them. We now have Gardiff right across the business.” Jorrit de Jong
Finance & Project Co-Ordinator for legendary Chef/Patron Anton Mosimann – a Gardiff EPOS customer since 2011
For a FREE consultation call us today on
0845 0600 406 or you can request further details by email (quoting EDS16) to firstname.lastname@example.org Gardiff Group. Unit 10, The Cam Centre, Wilbury Way, Hitchin, Hertfordshire SG4 0TW
EAT. DRINK. SLEEP June 2016
Star Micronics’ new wireless printer cuts the cord A printer probably doesn’t strike you as a particularly glamorous component as you plan the growth of your business empire, but it’s a vital part of an integrated POS system. And your POS system is an important consideration. How you sell is a vital touch point with your customers, and a quick, seamless interaction means a more memorable overall experience with your business. The printer that powers your EPOS system might not propel you into the FTSE 100, but a quality device will provide you with the flexibility and mobility that can give your store or restaurant an edge. And that matters. If, as your customers would like, you want your sales process to be digital, mobile, and, above all, effortless, you need to think about which printer is best for your needs. You might simply want the convenience of a compact, wireless printer. Or maybe you’re committed to creating a minimalist feel with your store design, a space uncluttered with cables and wiring. Of course, if you need to bring along your EPOS system to markets and events, then a wireless printer such as the entry-level Star Micronics TSP143III WLAN is more of a necessity than an optional component.
How does the TSP143III WLAN wireless printer work? The best wireless printer options have a simple ‘push to connect’ function that will pair your POS device and printer instantly. This means that you don’t have to connect to a printer through another device, or have to email sales receipts to your printer via a mobile data connection, the worst possible solution. Once the TSP143III WLAN printer has been setup on your wireless network, print a test document, and you’re done. This makes it easy for your staff to use. Once you’ve set-it, you can forget-it; staff don’t have to be techno whizz-kids to use an EPOS-printer combination. Less time waiting during the sales process means less frustration for your customers and a better overall experience with your business.
This ‘wireless’ aspect of a TSP143III WLAN cable-free printer isn’t a gimmick. It gives you the flexibility to move your POS system around your retail space. Not having to rely on network cabling to connect your devices gives you complete freedom of design; you create your ideal retail space rather than have the position of power outlets dictate your store layout. Want to move your sales terminals away from the back wall? Now you can. A good printer can make life much easier not only by reducing the number and size of the devices you need on the sales counter but also allowing you to place them anywhere that you’d like. And, for your restaurant or bar don’t forget the TSP143III WLAN has the option of a splash proof cover to ensure full functionality at all times.
Your printing device is unlikely to be the first thing you think of when deciding on which components you’ll need for your EPOS system. But choosing a good one like the TSP143III WLAN can make your business more mobile and more flexible. Don’t discount what the functionality of a good printer can accomplish for your business. A wireless printer means you don’t need pass-through technology. You need just one component to print receipts, the TSP143III WLAN, which means
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If you opt for a printer with an internal power supply, which the TSP143III WLAN has, it also means that you can operate away from your bricksand-mortar store without the need for external power. As a business that attends events or markets even occasionally, you will value a self-powered printer as it permits you to offer your customers the full convenience of an integrated EPOS system without the need to squabble with other businesses over those scarce power outlets. On the subject of power, look out for the TSP143III WLAN’s feature that can save your mobile POS system in an emergency: an integrated USBcharger port. This can give your mobile sales device - smartphone or iPad - that extra charge just when you need it. Any business that operates on the road needs all the power options available. No power means no sales.
less clutter. It also means that you can plan your retail space to your exact specifications, without being restricted by the length of your printer cables. If you ever bring your POS system to an event, a self-powered model like the TSP143III WLAN frees you from the power outlet and lets your business travel seamlessly, without being tethered by wires. Alongside an iPadbased EPOS device, this means that you can take your business on the road and still reliably print customer receipts. A printer, in short, is a component worthy of careful consideration if you want a fully integrated EPOS system that gives you the freedom and flexibility to do things your way.
As Andrew Calzetti, CMO at Intelligent Point of Sale, testifies “there was great excitement across the entire company when Star Micronics announced the TSP143III WLAN because it was exactly what our customers had been asking for, and aligns perfectly with the evolution of what a wireless and truly mobile intelligentpos® EPOS solution is all about. intelligentpos is designed from the ground-up for functionality, mobility and flexibility, aligned with our promise to create an ergonomic and cost-effective solution that helps businesses save time and be more profitable, and this Star Micronics printer is just what we needed.”
The right technology for the best customer service
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The Pancake & Waffle Shack is a bustling restaurant creating a bit of a buzz. Situated close to a busy junction where the A11 London to Norwich trunk road, the North Norfolk and the Bury St. Edmunds roads meet, business is booming and Casey Yendle, the Operations Manager, says that she can see the Pancake & Waffle Shack “growing very fast, very quickly” In such a busy location, each and every customer interaction must be a positive experience. Great customer service, gives customers a reason to come back. And happy, returning customers are the bedrock of any successful business. Perhaps its success is down to the wide menu the restaurant has on offer, the cosy atmosphere, and the fact that food is made from scratch, unlike the norm of the stereotypical service stations it competes with. Perhaps it’s also fair to say that having the right technology has been a benefit as well. intelligentpos® is a cloud-based, iPad electronic point of sale (EPOS) application, which is easy-to-use, set-up and customise,
allowing businesses of any size to take credit-card payments (including Apple Pay), control stock, automate re-ordering, manage tables, build and apply promotions and discounts, recognise and reward loyalty, eliminate waste, maximise throughput and staff efficiency, and monitor commercial activity remotely, anytime, anywhere. intelligentpos sits at the heart of Casey’s business operations. “This system is the only system we’ve had here; the reason being there’s so much you can do with it,” she says. And that ultimately includes keeping the customer happy. With such a stream of visitors at the Shack, staff need to be able to use the system effectively, which only takes a few minutes with the simplicity and efficiency of the iPad terminal: “The system is very easy to train staff on: there’s a specific training mode, so you can go on, press whatever buttons you like and it doesn’t go onto the reports at the end of the night,” she says. Casey also adds that this is not the only way having intelligentpos has improved staffing issues, saying it ”has helped us with our business as you can see when the busy peaks are; that way we can work our rota around that, having staff in when it is busier.” What’s more, for those customers who do return over and over again, the intelligentpos system administers a loyalty scheme. All of these aspects of great customer service require leadership and teamwork. The Pancake & Waffle Shack has the right attitude as well as the right technology to provide the best possible standards even when the restaurant is bursting at the seams.
“intelligentpos® is the only system we’ve had here; the reason being there’s so much you can do with it.” - The Pancacke & Waffle Shack
Compatible with Star Micronics printers
0800 058 8149
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EPOS And since the advent of the living wage – commendable though it is - labour expenses have made cost control even more acute in an industry that traditionally has narrow margins. A recent BBC report estimates that the extra costs to UK businesses could be as much as £1bn. However, there are solutions that can genuinely make a difference, bringing benefits to both to a hospitality business and to its customer. The latest EPOS – electronic point of sale – can create a win-win situation that is perhaps unparalleled in the world of hospitality. So why is EPOS critical to the industry? Simply, it’s a tool that enables operators to drive up revenue while reducing costs – and improving customer service at the same time. If that sounds too good to be true, it’s not. An EPOS software solution is a restaurant management system that helps hospitality operations run so smoothly that time, labour and cash are saved. A good EPOS system will back this up with comprehensive reporting that allows restaurant and hotel owners to make informed decisions. Let’s take a typical restaurant guest journey. More likely than not these days, they’ll have made a reservation online after checking out reviews of the restaurant.
Can EPOS really be a win-win for both hospitality provider and guests? Controlling costs while keeping guests happy has always been an uncomfortable balancing act for hospitality businesses. When your guest arrives, it will have captured guest preferences so you can offer the best possible service – this caters to another popular hospitality industry trend for bespoke service. Once your guests are seated, your waiting staff can take their orders using hand-held EPOS hardware that transmits the order directly to the kitchen. This has a number of benefits. First, the order is always accurate – no-one in the kitchen is trying to interpret scribbled notes. Second, it’s transmitted immediately – the kitchen can get on with fulfilling the order straight away, meaning your timeconstrained guests are not kept waiting. And thirdly, your waiting staff do not waste valuable time and energy running back and forth to the kitchen.
Guests don’t want to be kept waiting these days, as the trend to casual dining shows. But whether your operation is casual or fine dining, a restaurant management system such as Aloha Guest Manager can maximise table turns, reduce wait times and improve seat use, which is good news both for your establishment and for the guest.
Paul Madden, managing director of the award-winning Temple Gate Town House Hotel in Ireland says: “We expected to benefit greatly in terms of operational controls and to streamline the food and beverage operation – and we got it. “We’re through with handwritten dockets for the kitchen, which were prone to error and slowed down service.“ For London restaurant chain Dishoom,
Head of Operations, Brian Trollip says: “The handheld solution is particularly useful – it helps us speed up table turn times and service – and the reporting service is very helpful too.” Instead of running around, waiting staff can use their expert skills where they will have the most impact – engaging with your customers, offering advice on the menu and taking advantage of up-selling opportunities (a state-of-the art EPOS system will offer prompts in these areas to give them guidance). And from the restaurateur’s point of view, that has to be better value for money than ferrying orders to the kitchen, boosting staff productivity and keeping guests happy.
So your guests leave satisfied, having been seated swiftly, and having ordered and received their meal swiftly and accurately. Even the bill has appeared quickly and effortlessly – it’s the kind of seamless service that (along with excellent food) can bring customers back again and again. Once they’re gone, though, they are certainly not forgotten, thanks to the data your EPOS system has collected. It enables you to create targeted email marketing and devise loyalty schemes that will appeal to each individual customer and encourage repeat business. In addition, the best software of this kind comes as a web-based enterprise solution. And because it’s accessible anywhere you have an internet connection, it reduces the need for duplication of skills at different locations – another staff saving.
Hospitality operations are complex and multi-faceted, and managers or owners often complain that variability in procurement prices, guest numbers and unpleasant issues such as staff theft can play havoc with costs. Up-to-date restaurant management software such as Aloha from NFS provides comprehensive reporting that enables a restaurateur to see the business from end to end and make wise decisions that are supported by data – no more guessing. Forecasting, too, becomes a far more precise science, thanks to sales data that shows what’s selling best, and when. As Alasdair Burn, Restaurant Manager at the Old Parsonage in Oxford, says: “We are saving a lot of time. I can do my rotas, my costings and my wage forecasts very easily.”
As the customer journey is drawing to an end, hand-held EPOS continues to provide benefits. Forget arguments over who owes what on the bill – a good EPOS system can split the bill effortlessly. Payments can also be taken at tableside at the same time, including credit and debit card payments, which is convenient for customers and a popular feature. Cashless payments are covered too, and the bill can be printed off wirelessly to cut down time even further. High overheads subject to a great deal of variation are the bane of an industry that can at times seem up against enormous odds. Fortunately, the fast-developing world of advanced EPOS is providing a solution that can help businesses stay ahead of a complex game. * To find out more about the benefits of restaurant management software and EPOS, and read case studies, visit www.nfs-hospitality.com or call 0800 731 8451.
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EAT. DRINK. SLEEP June 2016
MITRE LINEN HELPS HOTELS CHOOSE THE RIGHT PILLOWS FOR THEIR GUESTS When it comes to a good night’s sleep, Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, knows how important the right pillow is. The company is working with an increasing number of boutique hotels to help them devise pillow menus and even find the right pillows for their guests. As well as Goose and Duck Down filled pillows, today’s hotels can pick from a wide range of pillow fillings including Microfibre, Polyester, Quallofill Fibre, Siliconized ball, Hollofibre and Tencel fill. There are pillows with conjugate fibre fill for extra bounce and recovery and even anti-allergenic Estlon Fibre fill pillows which reduce fungal levels by up to 99.99% Pillow protectors have also become more sophisticated and Mitre supplies a variety ranging from moisture resistant, quilted and polycotton pillow protectors to the sophisticated Luxury Coolguard pillow protectors which bring a peaceful cooling sensation to guests. Mitre, which is celebrating its 70th anniversary this year, splits its catalogue into four different ranges - Essentials, Comfort, Luxury and its designer Heritage by Mitre range – making it easy for its customers to quickly find the products and pillows that best suit their requirements. Stephen Broadhurst, Managing Director of Mitre Linen, said: “We offer hotels a diverse range of pillow options and we can also work with them to develop a pillow menu for their guests with choices of soft, firm, natural or fibre filled options. “A small description as well as an image of the pillow can help guests to decide which they would like to try. “Offering a pillow menu is a unique and impressive gesture and makes it easy for them to select what suits them. “Last year, we were delighted to help The Wellesley Hotel in Knightsbridge find the perfect pillows for a regular Spanish guest. The couple had spent an afternoon in Harrods searching for the perfect pillow but could not match the night’s sleep they had enjoyed on our incredibly soft 100% Goose Down Coronation Pillows. “They were so impressed that they bought four pillows to take home with them and the hotel ensures that their Coronation Pillows are ready on their bed every time they stay.
Our goal is to provide the best products and customer experience to the hospitality industry, working with hotels to ensure their guests are delighted by their stay so they return time and time again.
Mitre Linen’s high level of service and quality earned the company the honour of the Royal Warrant in 1955. The company has proudly been providing the Royal Household and the Royal Estate ever since.
CREATE A LASTING IMPRESSION WITH OUR
BEDDING,LINEN AND SOFT FURNISHINGS
t: 01685 353456 e: email@example.com w: mitrelinen.com
EAT. DRINK. SLEEP June 2016
Specialists in coffee, JURA, manufacture a host of professional, premium Swiss, bean-to-cup coffee machines that offer the ideal solution for organisations looking to give their customers a luxurious bean-to-cup experience. A JURA bean-to-cup coffee machine will extend any hotel, restaurant or bar offering and is designed to help re-create that coffee house experience for guests.
The Professional GIGA range boasts high performance and innovative design. Catering to all customer needs, the automatic GIGA X3 machine comes with up to 43 programmable speciality coffees, intuitive operation and minimal maintenance.
JURA coffee machines are robust, yet compact and capable of producing volume and quality coffee which provide customers with that choice of taste, strength and roast with every serve.
For optimum speed, the GIGA X8 can prepare a range of 31 speciality coffees at the touch of a button and the added design of two ceramic grinders ensures even grinding of the coffee beans, for full flavoured aroma every time. It also features a customisable start screen to tailor around the occasion and customer. Adding a finishing touch to all speciality coffees, the GIGA X9 features a barista steam lance. This sophisticated system guarantees quality milk foam every time. It is also capable of preparing up to 31 speciality coffees, from ristretto to latte macchiato, as well as producing two coffees simultaneously, at just the touch of a button. Each GIGA X Line is compatible with the new, innovative JURA Smart Connect. This device optimises convenience and efficiency by improving speed, ease and delivering increased productivity. The Smart Connect app, which is available on
iOS and Android monitors and manages routine tasks in real time so operators can measure product performance or simply ensure cleaning maintenance. Each Professional GIGA X Line coffee machine is designed to be easy to care for, with integrated rinsing, cleaning and descaling programmes and guaranteed TĂœV-certified hygiene.
For more information, please visit uk.jura.com or call 0800 6525527.
Perfection does not come about by accident Our passion for excellence drives us to continually develop new technologies to create the full range of delicious speciality coffees –from Ristretto up to Latte macchiato. Flexibly configurable coffee machines and accessories can be combined to create the perfect coffee solution with permanent water connection or sizeable watertank for any requirement from 30 up to 180 cups per day:
■ ■ ■ ■ ■ ■
In Hotel Restaurants and Bars In Barista Bars In Coffee Lounges To Cater for Employees In the Events Area In Office Floor Solutions
JURA Products Ltd Vivary Mill, Vivary Way Colne , Lancashire BB8 9NW Tel: 01282 868266 / Fax: 01282 863411 firstname.lastname@example.org www.uk.jura.com
GIGA X8 Professional
EAT. DRINK. SLEEP June 2016
Flooring & Services
21st Century Flooring Association Th e C FA (Co n t ra c t Fl o o r i n g Association) has always stood for quality in materials, quality installations and a quality approach to business, and is leading the way for trade associations in the 21st century. CFA members have access to all the elements that help them compete in the modern market place as SME’s.
members can provide. Consequently many public and private organisations and an increasing number of local authorities are now specifying that CFA members must be used.
A network of industry experts provide our members with support in all aspects of running a flooring business. When choosing a company to install a floor, specifiers need to know that they can rely on the sub-contractor to meet the required specification and not cause them problems. A CFA branded contractor delivers this promise, and in the unlikely event of a problem, they can draw on a wealth of experience to resolve it.
t t t t t t
The CFA provides members and their clients with a wealth of advice to assist with installation including: British Standard Codes of Practice Employment Law Health and Safety Insurance Technical standards and problems Training and recruitment
We regularly publish articles and support material on key subjects, either direct to members or via the Contract Flooring Journal. The support material includes:
Members of the Association include contractors, manufacturers, distributors and consultants, both large and small, operating from locations throughout the UK. The CFA’s 500 strong membership accounts for a large proportion of the UK’s total industry workload. The Association is the leading independent professional voice of the Contract Flooring Industry and is determined to become visibly more representative of the industry as a whole.
t Contractors Code of Conduct t Manufacturers, Suppliers and Distributors Code of Conduct t Consultants Code of Conduct t Environmental policy t Equal opportunities policy t Health and safety policy t Technical advice t Guide to Contract Flooring t Sustainability Guide t Guidance Note on Plywood t Guidance Note on Underfloor Heating
Flooring is an important part of most contracts these days and with more products to choose from than ever before getting the right advice has never been more important. Specifiers and main contractors need quality of service, installation and support information CFA
The Association produces a Members’ Handbook each year for Architects, Specifiers, Facilities and Estates Managers, Main Contractors and their clients. This information is also available from the directory section of our website www.cfa.org.uk
In addition to providing up-to-date information through publications the CFA has various committees working on a national basis for the benefit of the industry as a whole and these include: t Distributors Committee t Manufacturers Committee Each committee works to improve the contract flooring industry by providing members with the resources they need to be successful, and are attended by industry member experts from across the UK. With this level of commitment from so many companies and individuals the CFA has a wealth of resources at its fingertips and it is this breadth and depth of information that makes it so much more than just a trade association.
Specify CFA members and
Specifying a CFA member for your next flooring project could mean the difference between success — or a flooring failure. Most of the UK’s largest and best known Manufacturers, Distributors, Contractors and Consultants are CFA members — and for good reason. • CFA members promote high standards, knowledge and expertise • Specifying CFA members will maximize your investment and minimize costly flooring failures • All members have to pass a vetting process
Image kindly supplied by Gerflor Ltd
Image kindly supplied by Junkers Ltd
Image kindly supplied by Interface
Tel: 0115 941 1126 www.cfa.org.uk
Contract Flooring Association, 4C St Mary’s Place, The Lace Market, Nottingham, NG1 1PH
A masterclass in
EAT. DRINK. SLEEP
Flooring & Surfaces
With ambitions for an intimate and luxurious hotel and wedding venue, the interior of Glasgow’s Boclair House Hotel has been transformed with a masterclass in restorative interior design including bespoke carpets from Wilton Carpets Commercial.
Built in 1890 in the Gothic Tudor style, Boclair House had been stripped of its original interior features and converted to partitioned offices yet, under new ownership, is now resplendent as one of Scotland’s most luxurious destinations. Commissioned by owner, Manorview Hotels, interior and architecture practice Space I.D has without a doubt created a wonderfully bold sense of opulence and decadence, celebrating the building’s Art Nouveau heritage and stylish glamour of the latter Art Deco period.
Carpets from Wilton have been instrumental in creating the atmospheric interior, fitted right throughout the hotel in an array of truly stunning designs bringing individuality, glamour and wondrous comfort perfectly in keeping with the unapologetic luxury of Boclair House. “The geometric carpet was a bold move but it works brilliantly with what has been created around it,” comments the team at Space I.D. “As we had a blank canvas, we decided that public areas should have an Art Deco feel as the grand scale and form of the style fitted the space. In more intimate settings such as the bar and restaurant we’ve looked towards the stylised naturalistic design typical of Art Nouveau for the carpet. An elegant and ultimately, incredibly luxurious look.”
luxury carpet at
EAT. DRINK. SLEEP
Flooring & Surfaces
Working closely with Wilton designer, Sam Dean, carpets have been created for the public areas, function rooms, bar, restaurant and bedrooms of the hotel. A hexagonal motif in hues of gold and black used in corridors and on stairways is joined by a radiant geometric in tones of charcoal and ruby in the bar and restaurant. In the function room a controlled and simplified damask is given a huge sense of scale, working as a feature on large area rugs throughout: “In the function room, we didn’t want a fully carpeted room with a dance floor in the middle, so designed the carpet in sections divided by timber panels. This allows the middle section to be rolled back to reveal the dance floor for the evening party.”
Area rugs can be found elsewhere in Boclair House as Space I.D has used herringbone parquet as borders to runner-style carpets in corridors and as frames within bedrooms. Not only looking incredibly elegant and as if an original feature, these borders and frames provide a visual break between the strong carpet designs. In bedrooms, a multitude of more relaxed style references have been used, a stone hued stria panel bordered with a simple triangular motif in contrasting tones creating a sense of individuality. “The design experience was highly rewarding as we had total freedom and with Manorview Hotels long history with Wilton Carpets Commercial, we knew we were in good hands when it came to creating carpets that reflected the luxury, intimacy and individuality of this delightful building,” conclude the team at Space I.D. Some 750 square metres of bespoke woven Axminster in a highly durable nine-row quality have been used throughout in a blend of 80% wool and 20% nylon. Made in Wiltshire with exquisite attention-to-detail, the carpets will provide Boclair House Hotel with a long serviceable life and lasting appearance.
For further information contact Wilton Carpets Commercial on 01722 746000 or email@example.com
Hickory’s Smokehouse Client: Hickory’s Smokehouse Location: Wall Heath, Kingswinford Main Contractor: Lingar Group Area: 600m2 Products: Art Select Santina Cherry (RL07), Russet Oak Parquet (AP31) and Van Gogh Vintage Pine (VGW76T) Sector: Hospitality
Santina Cherry RL07 Vintage Pine VGW76T
Russet Oak AP31
Santina Cherry RL07
Santina Cherry RL07
Santina Cherry RL07
Hickory’s, the American-style smokehouse and BBQ restaurant chain added Karndean Designflooring to its specification in a bid to deliver within budget, when looking to bring the hues of the ‘deep south’ to its first Hickory’s Smokehouse in the West Midlands. Interestingly, the space was once home to some of the entertainment world’s biggest names, including the Beatles, as the iconic Kingswinford Club. Transforming the building, Gary Carter, project director at Hickory’s called on its main contractor, Lingar Group, to suggest an authentic alternative to natural timber. In order to bring the warm, rustic and deep tones of the south indoors, Lingar Group opted for the traditional mid-brown tones of Santina Cherry, with its sophisticated undertones of red, in its main bar and restaurant area. Looking to separate an exclusive private dining area, Russet Oak parquet has been used in a pre-formed shaker style block pattern.
Tapping into the trend for reclaimed and repurposed materials, the group also added the distinctive weathered look of Vintage Pine, as a decorative wall installation*. Gary explains: “Having always previously specified real wood, we were impressed with the overall look and finish of Karndean Designflooring. Importantly, it meant we were able to stay in budget and maintain our signature, authentic look of the deep south. “As our largest and first flagship restaurant, we can be confident our Karndean flooring will withstand the high traffic expected, and be even easier to maintain and clean, than real timber.”
*Please note: Karndean Designflooring does not guarantee its products as a wall decoration. For more information, call our technical department on 01386 820104.
EAT. DRINK. SLEEP June 2016
LOYALTY PRO HELPS BRITANNIA HOTELS GENERATE OVER £4MILLION A YEAR A leading loyalty reward specialist has helped a fast expanding UK hotel group generate over £4.2 million in the last 12 months. The initiative has been so successful that Britannia Hotels now plans to roll-out its Grand Rewards Scheme to all of its 51 hotels and 6 Pontins Holiday Parks. Britannia asked loyalty reward specialist Loyalty Pro to transform its existing manual scheme into a high-tech card based system. More than 32,600 customers have now signed up. Karen Pownall, Group IT & Project Manager for Cheshire headquartered Britannia said: “We knew there was huge potential to engage closer with our customers. We wanted to expand our loyalty scheme, roll it out across the whole group, centralise it so it could be audited and managed and make it easy for staff to use. Loyalty Pro offered us everything we were looking for.” The sophisticated system is currently available in 38 of Britannia’s hotels but will be extended nationwide during the year. Points are added to guest accounts for everything from accommodation, conference and banqueting purchases (business events and weddings), food
and beverage spend and health and beauty treatments. The scheme offers guests a doublepoints incentive if they book their next stay before checking out. Points provide vouchers which are redeemed against new bookings, effectively giving their customers 10% back for every £1 they spend. Rob Meakin, Technical Director of Loyalty Pro, said: “Britannia was looking for a robust ITfriendly loyalty scheme capable of growing with them as they acquired more hotels. “We worked closely with them to create and deliver their Grand Rewards Scheme and are delighted that it has made the group over £4 million in the last year. “It is extremely important for businesses today to understand their customers, engage with them in a way they want and offer a loyalty scheme that works. We provide Britannia with an easy to install and simple to use integrated system as well as regular reports to enable their financial and marketing staff to monitor the scheme’s effectiveness.”
Karen Pownall added: “At Britannia Hotels we take loyalty seriously because we know it is so important for the business. We have thousands of customers on our database and we want to make sure we keep them. “Our loyalty scheme is one of the most generous in the hotel sector with points available on everything from accommodation to bar food. Our customers like discounts, enjoy collecting their points and then spending them at other hotels in our group. “The scheme has been particularly successful at encouraging customers to eat and drink in our hotels rather than going to an offsite bar or restaurant. It also rewards them for booking direct with us rather than going to a third party site which we would have to pay commission to. “It’s great for a company like ours to be able to put a £4 million value on loyalty.” www.loyaltypro.co.uk www.britanniahotels.com
0800 612 9747
We Help Hotels Take Loyalty Seriously Loyalty Pro works with hotel groups and independent hotels to devise and create loyalty schemes. We help you engage with your customers and give your guests reasons to come back time after time. Our fully integrated systems are easy to install and simple and we give you regular reports.
Hereâ€™s how we can help your hotel t Incentivise local people to use the hotel facilities during your quiet periods t Promote special off-peak offers t Give your guests a reason to return t Access a CRM database of customers to market to t Generate Managerâ€™s Information reports on your guests in real time t Register customers directly on the tablet for instant membership of your loyalty scheme t Incentivise your customers to book through you rather than 3rd party sites t Encourage guests to eat and drink in your hotel rather than going off-site t Offer incentives to PAs responsible for booking the accommodation
Speak to us today about how Loyalty Pro can help your business. Contact Rob Meakin on 0800 612 9747 or visit www.loyaltypro.co.uk
Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
Tevalis 01923 294446 www.tevalis.com
EAT. DRINK. SLEEP
Radnorhills www.radnorhills.co.uk firstname.lastname@example.org We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills
Flexfurn +44 (0)1242 524777 www.flexfurn.com
Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com
Tableware www.slateware.co.uk +44 (0)1248 600656
Coffee + Coffee Machines
Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
WRS +44 (0)1933 533880 www.wrssystems.co.uk
BALMORAL TEXTILES (028) 90617431
The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.
OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: email@example.com t: +44 1628 532003 w: www.oasisgraphic.co.uk
Interiors & Design
Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London
Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk
Jura +44 (0) 800 552 5527
To advertise in the directory please contact Andy Bell on 01843 448443
CUBBINS 01434 604 181 www.cubbins.co.uk
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