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eat.drink.sleep July 2016

• Mayfair Kitchen Reborn • Denice Van Outen Q&A at Las Colinas Golf and Country Club • Hilden Awards – Enter your Boutique Hotel or Restaurant

This summer’s winning line-up

With our unmissable live sport and your unbeatable atmosphere, we’ll help keep your tills ringing all summer.

Here are just 3 days from an action-packed summer of live sport...







Andy Harris, Landlord Temple Brew House, London





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eat.drink.sleep July 2016 4 News 8 Editor’s Choice 30 Catering Equipment 54 Directory

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Rare-barrel-aged tequilas launch in the UK

Grinkle Park is Yorkshire’s Choice Grinkle Park, the North Yorkshire Moors-based hotel, has scooped yet another award – this time for Customer Service at the first-ever Yorkshire Choice Awards 2016 held recently at The Centenary Pavilions, Leeds United. Over 520 of the most inspirational Yorkshire movers and shakers gathered to celebrate their achievements. More than 300 nominations were received from the public and over 88,000 votes were cast in just six months to decide winners in several categories: Independent Business; Business Woman; Business Man; Customer Service, Charitable Business; and Yorkshire Media Personality of the Year.

One of the nominators said: “From arrival to departure the staff at Grinkle Park are always on point giving exceptional service. All the teamwork together to strive to be the best they can be to ensure the customer comes first. They are passionate and personal about their work, and always professional.” General Manager of Grinkle Park, Richard Ibbott, says this award builds on the National Shoot Award it won in October 2015: “This really is another fantastic achievement for everyone at the hotel. It confirms our place within the local community, showing our welcome goes beyond that of a normal venue to make guests feel truly at home.”

Seafish UK launch Seafood Week 2016 Seafish UK has announced the launch of Seafood Week, a unique eight-day campaign from the 7-14 October 2016 that celebrates the amazing variety of fish and shellfish available in the UK. The week has been designed to encourage more people, to eat more fish, more often. Whether it’s promoting seafood in the home, at a café, restaurant, fish and chip shop, or at a food-themed event, the campaign provides all sectors of the wider food industry with the opportunity to get involved. Managed by Seafish, Seafood Week 2016 will comprise cross-sector industry activity and provides an excellent opportunity to promote seafood as one of the healthiest, most convenient and delicious foods available, to promote the huge variety of species, flavours, textures – and versatility. A spokesman for Hilton Worldwide, one of the first organisations to confirm their support of this year’s campaign, commented: “Hilton Worldwide is delighted to be on board for Seafood Week 2016. The


campaign is an excellent opportunity to showcase the very best of seafood and we will be showing our support throughout the eight-day celebration. “Hilton Worldwide has a long term commitment to responsible sourcing while at the same time maintaining the highest culinary standards. Seafood is a popular choice with our guests, and it’s critical that we include sustainable fishing practices in our sourcing strategy if it is to remain available in the future. With clear Marine Stewardship Council (MSC) labelling now on our menus in 41 restaurants in the UK, Netherlands and Belgium, we are giving our guests more and more sustainable seafood choices”. Last year’s Seafood Week which was activated in the retail trade saw ‘Double-digit’ increase in fish sales for The Co-operative and 53.8 million Seafood Week social media impressions. The Seafood Week website will provide visitors with a wide range of key information and support materials and will list all campaign partners and a searchable map detailing Seafood Week activity being held across the UK.

Expresiones del Corazón is a range of tequilas aged in specific bourbon barrels, resulting in a number of understandably limited bottlings. Hi-Spirits is bringing two of these to the UK. Both types of barrel hail from Buffalo Trace Distillery, and are filled with 100% agave tequila from the Casa San Matías Distillery. The first is an añejo aged for 23 months in Old Rip Van Winkle barrels (RRP £95). The second is a reposado that has spent 10.5 months in Buffalo Trace barrels (£85). This produced 5,700 bottles, while the Old Rip Van Winkle consists of 5,370 bottles. ‘There is growing interest in premium and craft tequila and the Expresiones del Corazón project has created quite a buzz, thanks to the calibre of industry expertise involved,’ said Tim Giles, Buffalo Trace UK brand manager at Hi-Spirits. ‘We’re delighted to have secured a UK allocation of these very limited edition spirits. We’re expecting strong interest from high-end bars, specialist retailers and tequila enthusiasts, so neither expression is likely to be available for long.’

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Langley’s Gin returns to Badminton Horse Trials

July 2016


Langley’s Gin will be running The Lakeside VIP Bar and raised viewing deck at this year’s Badminton Horse Trials. The spirit producer’s support for the prestigious Gloucestershire event, taking place this year from May 4 to 8, builds on the success of its initial involvement in 2015. The flagship Langley’s No.8 brand will have a high profile, with visitors and spectators in the VIP enclosure enjoying the signature Langley’s G&B serve, as well as a host of other classic gin drinks and other famous spirits brands. The area, situated right next to the lake overlooking Badminton House, is the perfect place to watch the cross-country racing. Situated in front of one of the most thrilling fences on the course, it ensures guests at The Lakeside have a spectacular view. In the evening, The Langley’s Lakeside will also host post-event entertainment for visitors. Guests will be able to book tables, both inside and outside on the raised deck, in the VIP section in advance. Langley’s joins a host of other prestigious brands involved with this year’s event, including Rolex. The


Lakeside Complex at the Mitsubishi Motors Badminton Horse Trials is being hosted and organised by Gorilla Events Mark Dawkins, co-founder of Langley’s Gin, said: “We’re delighted that Langley’s will have a high profile at Badminton again this year. Our brand is the perfect partner for this quintessentially English event.” Since its launch just three years ago, Langley’s No.8 has become revered as the exclusive super-premium English gin brand, collecting accolades such as CoolBrand® status, Gold at San Francisco, 3-Star Gold at Great Taste, a Master at The Spirits Business Gin Masters and being chosen as official partner for Rolls Royce Enthusiasts Club. Langley’s No.8 Gin is distributed by Hi-Spirits. For more information contact Hi-Spirits on 01932 252 100, email or see

Unilever Partners With Joe & Seph’s To Launch

July 2016

The First Official Marmite Popcorn



Unilever UK has partnered with award-winning popcorn brand, Joe & Seph’s to create the UK’s first official Marmite flavoured popcorn, available to retailers and operators from 30th May. The latest launch from Marmite, the iconic British brand from Unilever UK , is one of the most requested products from fans and will join the UK’s burgeoning Popcorn market , worth £114m in RSV to supermarkets alone . It also coincides with the growing demand for flavoured popcorn, with nearly half of consumers expressing an interest in trying new popcorn flavours. The new Marmite product will consist of a unique flavour mix; smooth and sweet caramel generously glazed with the iconic spread to create a sweet and savoury combination. Marmite Popcorn will be available in a transparent 75g pack, complete with a cobranded Marmite and Joe & Seph’s label, in the famous black and yellow Marmite design. It will also be available to buy in a 21g impulse foil pack at food-to-go and food service outlets. Chloe Irwin, Senior Licensing Manager at Unilever UK, said: “The Popcorn category is one of the biggest success stories of the last five years, more than doubling in size from 2010 to 2015 and growing 30% last year . It’s also a product our fans have been requesting for a long time. We believe we’ve found the right partner in Joe & Seph’s and can’t wait to bring Marmite Popcorn to UK consumers.” Adam Sopher, Co-Founder of Joe & Seph’s, said: “We’re thrilled to introduce the iconic, British, household name of Marmite to our award winning popcorn range. Joe & Seph’s values both innovation and taste as key for new product development, so Marmite popcorn was a clear preference to add to our range from the moment we launched Joe & Seph’s five years ago.” The 75g pouches retail at £2.99 (RRP*) and come in cases of 12 and the 21g impulse packs retail at £0.99 (RRP*) and come in cases of 22.



Editor’s Choice

Enter your Boutique Hotel or Restaurant for Stylish Award

The Hilden Style Awards, powered by textiles giant, Vision Support Services, seek to recognize beautiful interiors from the world of independent hospitality and have now launched for their fourth year. Each year the awards have stayed true to their aim in finding the ‘unsung hereos’ of hospitality design, inviting independent establishments or groups with less than 10 venues to take part. Establishments must submit a photo of their most stylish room to be in with a chance of winning. Jenny Dixon, Manager of the Hilden Style Awards said: “Last year our awards were really successful and we knew we needed to keep building on this success and not become complacent. That’s why we have ensured the awards stay fresh and current with a brand new look.” So what exactly has changed this year? Jenny continues: “Our 2016 categories take into account the ‘complete package’


rather than looking at just one room. This year establishments will have their whole venue taken into consideration which we feel is a more accurate reflection of a stylish experience. “We’ve also digressed into a new sector, introducing healthcare interiors, particularly the care home market, into the awards this year –we feel this is a market currently investing more and more into offering relaxing and stylish experiences to patients.” The categories this year are: Most Stylish Independent Hotel/B&B, Most Stylish Independent Restaurant and Most Stylish Care Home. Jenny added: “With our new care home category we wanted to represent an up and coming stylish sector. This award will take into account how establishments make their homes functional and practical whilst adding elements of stylish design.” The awards are also back with brand new judges who each bring a perfect

balance of knowledge across all sectors and categories. This year’s judges include: Lee Birchall, Architect & Interior Designer for Bar/Restaurant/Hospitality and Healthcare, Ellie Tennant, Interior Design Journalist, Gemma Ralph, Deputy Editor of Hospitality Interiors Magazine, Lucy Forsyth, Healthcare Interior Designer, Victoria Hargreaves, Sales Manager of Vision Support Services’ Hospitality division and Eat. Drink.Sleep’s very own Jeremy Tring. Prizes include £500 to spend at, a case of champagne, Nespresso coffee machines and luxury Liddell robes. Jenny finished: “We are really excited about the 2016 awards and know they are going to be bigger and better than ever before. We can’t wait to see what stylish establishments we can uncover this year.” The Hilden Style Awards are open from 16th May to 2nd September 2016, click here to enter.

Do you work in, manage or own a stylish restaurant or hotel? Enter the Hilden Style Awards 2016

The Hilden Style Awards powered by Vision are the only awards to recognise interior design from the independent and boutique hospitality sector. This year we’re back with brand new categories, brand new prizes and brand new judges. – including Eat.Drink.Sleep’s very own Jeremy Tring. The Categories Most Stylish Independent Hotel or B&B Most Stylish Independent Restaurant Most Stylish Care Home*** Brand New for 2016 The Judges

Victoria Hargreaves

Lee Birchall

Ellie Tennant

Lucy Forsyth

Jeremy Tring

Gemma Ralph

Sales Manager Vision

Managing Director DV8 Designs

Interior Design Journalist

Healthcare Interior Specialist - Whitakers

Editor Eat.Drink.Sleep

Hospitality Interiors

Deputy Editor


£500 to spend at

2 x Nespresso

Glass trophy

coffee machines

& certificate

Plus more

How to Enter Simply submit a photo that best sells you stylish venue. Visit to find out more or email your entry to The Hilden Style Awards are open to independent establishments or groups with less than 10 venues only.


Afternoon Tea

July 2016

Restaurant Skirting Forbes Group are revealing their Restaurant Table Skirting in the deluxe Luxury Weave fabric, which would be perfect for hotels and restaurants in ensuring the comfort of their guests whilst they indulge in occasions such as the endearingly popular, British afternoon tea. A sophisticated way to showcase your dining area, Restaurant Skirting is made of panels to allow diners to be seated easily and comfortably and can be created for any sized dining tables. Bespoke napkins, table runners and chair covers are also available to be designed in matching material to add to the opulence, enhancing the luxurious ambience.


The fabric is also available to make Simple-Fit Skirting which allows you to set up your dining tables without the requirement of clips or Velcro, providing a professional finish in minutes. Either way, when created from the Luxury Weave Collection, table covers give a contemporary and sophisticated effect to any venue, whilst complementing the tone of the dining area and creating a decadent afternoon tea experience. We have a wide range of beautiful fabrics available, please enquire for details and samples. For further information contact us on: | 01568 616638 |

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Denise van Outen Q&A at Las Colinas Golf & Country Club

How and why did you get into said ‘No, it’s never crossed my golf? How has it gone for you mind.’ So then they went out so far? and bought me a set of golf clubs for my 40th! Not one member of my family plays golf, so it was a bit of a And they said ‘Here you go… surprise move for me. I turned now go and book a lesson.’ So I 40 two years ago and for my booked a lesson in the UK - and 40th birthday I wanted to one lesson became ten. Then learn a new hobby. I wanted ten lessons became 20 lessons! something that would be a new Before I knew it I was playing 18 challenge for me. Two of my holes with my friends in the UK. friends play golf, and they’re I just loved the game! I played women, and they asked me if off 36 as a beginner, and then I’d ever thought about golf. I I wanted to find somewhere I


could get my handicap down and break 100. I’ve had a lot of lessons and been lucky enough to play a lot of courses in the UK, but I needed to spread my wings and come somewhere where the sun shines more than it does in the UK and is easy to get to. Even when it’s winter in the UK and the courses are closed, you have reasonable weather in Spain to play golf. So this for me Las Colinas was the perfect place to come and break 100.

EAT. DRINK. SLEEP July 2016 What is it that grabs you about golf? It’s a number of things. I like the social aspect of it. I like the fact that I’ve probably talked more to my friends on the golf course than I have in a long time, because we all have children and work commitments. For the past five years everything has been a quick phone call with them, whereas with golf you’ve got 18 holes and five hours of conversation. So for me it’s reignited friendships, but there’s also the fact that my boyfriend plays. He’s been golfing for 20 years and it’s something we do together to relax and, again, talk. So it’s good for relationships. Unless one of you plays really badly, that is. Then it’s bad for relationships

I find it hard to switch off in my day to day life. I’ve got a six-year-old daughter and I work. So golf for me is like a form of meditation. The focus is there and I think of nothing else but the game. This place is my dream. To be here at Las Colinas Golf & Country Club is amazing, because there’s the game that I love. But even if you don’t play golf but someone in your family does, to come here is still perfect because you still get to enjoy the clubhouse and the great sushi. For me that sushi is a thing that makes this place amazing, because to find good sushi after a game of golf is very rare. Then there are the surroundings: very calm, very quiet, very private. It’s lovely.

What are the strengths and weaknesses in your golf game? Like a lot of beginners I focussed on the short game a lot when I started. I started on the putting green, then went to chipping, and then probably after about six months I was introduced to playing with the Big Dog, the driver, which I then got the bug for because as soon as I hit a great shot I thought ‘I just want to do this forever’. But, as you know, that doesn’t make you a great golfer, just hitting a great shot off the tee. So I’ve now had to go back to basics, and try and focus more on the short game again. That’s where I’m falling back, because I’m getting onto the green…and then I’m


EAT. DRINK. SLEEP July 2016 spending too many shots there. Chipping was always a big fear. And being in bunkers was always a big fear. But I’ve kind of got used to them because I’ve been in so many! The most frustrating thing on any golf course is water. Losing balls is really frustrating. How has your experience as a lady golfer been and how would you encourage other women into the game? I’ve only ever been supported on the golf course. There’s a perception that it’s a man’s sport, but it’s becoming more and more popular with women. As far as men are concerned, I’ve found that if they see you’ve got a tricky shot, they always come and help you! So 14

I think that perception about women has no place – I’ve never felt unwelcome in any golf club. I think I speak for a generation of women who are very career minded. We’ve got our own money, and if we play something we’re playing because we want to play it. I’ve got groups of friends who play golf and we’re lucky enough to be in a position where we can get a flight and come and stay and have a girlie weekend. I always say golf’s like nightclubbing for the middle aged! It’s perfect because it’s cool and it’s social. What about that 18-iron of yours? It’s a driving iron! I requested it because I am a bit hit and

miss with my driver. I go through good runs with it for a few weeks, then it goes really badly and I get a fear of it. Especially teeing off in front of people! So I got the driving iron because I wasn’t playing great shots with the driver. I was getting too scared. I learned to play with my seven iron – it’s my trusty iron I go back to all the time. So in my head I always say to myself that I’m driving off with a seven-iron Is Las Colinas Golf & Country Club a good family holiday option? Yes! I know I could have family members here and happily go off and play golf and know that the villa is

EAT. DRINK. SLEEP July 2016 lovely and clean, safe, and the security is tight. The clubhouse is lovely, the people are friendly…it’s a dream place. I’d love to have a house here and be one of the regulars. What holiday boxes does Las Colinas Golf & Country Club tick for you? I know not everywhere is guaranteed sun all year round, but you’re far more likely to get good hours of sun here for longer periods of time than you would in the UK. There’s a lot of green space between the villas, and the quiet is good too. I live in a city so you want a bit of quiet on your holiday. And for children it’s good too. If you

came here a lot you’d get to know other golfers. I mean, I’d see this as a place I’d even come on my own and get to know people. If you came out for a weekend and asked people if they’d play a round with you, I’m sure people would! What are your golfing and life ambitions in the next few years? I want to make golf more popular with women. That’s one of the reasons I wanted to get involved here at Las Colinas. It’s the perfect place for women to come to and I want to spread the word. I’d love to do a TV show eventually, introducing golf to a generation of women

who probably think it isn’t for them but would realise that it really is! It would be good to teach them the basics. I’m also writing a film that’s almost finished and doing a show later in the year in the West End. I can’t say much about the film but it’s for women…kind of like a contemporary version of Shirley Valentine. 15

Avenista Table Reservations also provide all-inclusive access to their incredible support team (awards surely coming sometime soon!) who can implement booking strategies and take care of all of the administrative duties involved in managing the software too. It’s no surprise that Avenista® customers tend to be busy, extremely well-run restaurants who are always looking for that extra bit of efficiency and want it without hefty prices attached. Unlike so many booking systems Avenista® do not operate a Diner portal and so will never attempt to sell tables from competitor restaurants or gazump a restaurant’s Google ranking.

Never heard of Avenista®? Well, perhaps you can be forgiven. With the stampede towards basic, web-based booking systems in recent years many restaurateurs completely overlooked this unassuming UK company, attracted instead by the fanfares of the big booking operators. But one size does not fit all and having experienced high running costs or poor service delivery many restaurateurs are now looking elsewhere and finding Avenista has intelligent, super-easy software with everything they need and more for often a fraction of the cost. With more than 10 years’ experience delivering Table Reservation software the team at Avenista® know what makes busy restaurants tick and have continuously honed and polished their software to make running a Front of House effortless. These days millions of diners are seated each year using Avenista® systems. Oddly perhaps, at Avenista® their mission is for their customers to spend the minimum time possible using the booking software, yet still have the software do exactly what the customer needs, enabling them to spend more time in their restaurants on activities where they can really add value. To achieve this they worked on making Avenista® intelligent and efficient without taking away any of the features that allow restaurants to deliver really personal service to their Diners. And, so keen are they to deliver on the mission they

As Kerry Beswick (Managing Director of Avenista®) says – “We have absolutely no relationship with Diners at all. Everything we do is focused on the restaurateur. We are all about providing the absolute best tools and services for our customers to help them make the best restaurants.” With an impressive client roster, awesome features (including a new online payment feature for events and deposits – saving restaurants huge amounts of time, and reducing no-shows), and pricing lower than anything comparable, many restaurateurs are now getting the message and switching to Avenista® saving themselves time, money and headaches.

Mobile Friendly/App Friendly Bookings Marketing & Promotion Tracking Extensive Pre-Payment Features Intelligent Diary With Class-Leading Flexibility Table Management Walk-Ins and Waitlisting SMS Paging FREE Online Bookings Avenista is the must-have tool for busy restaurants still struggling with pen and paper and is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective. You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your reservations partner.

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Thanks to the Eau de Vie filtration system, GBK has opened up a new in-house drinks market. The concept has successfully created a new revenue stream by providing customers with a healthier, flavourful alternative to sugary fizzy drinks. The filtration system has also helped to improve efficiency. Keeping up with the demand for the ‘Fresh and Fizzy’ drinks would be both expensive and unsustainable without it, as it would require purchasing sparkling water in bottles. This would also add time to the service to open and dispose of the bottles.

July 2016


Gourmet Burger Kitchen

Liz Davis, Assistant Manager at Gourmet Burger Kitchen in Bromley, explains: “The Eau de Vie system has proved extremely popular. It gives our customers a healthier alternative to traditionally sugar-laden fizzy drinks. The Fresh and Fizzy range, created by the Eau de Vie sparkling water tap, is now by far our best soft drink seller. We charge a one off fee for the fresh and fizzy range, however we offer free refills, which have proved a very successful option and keeps customers coming back.


ourmet Burger Kitchen (GBK), which has taken the UK casual dining scene by storm with approximately 70 venues across the country, works in partnership with Eau de Vie to aid its sustainability credentials, customer satisfaction and bottom line.

In each of the 70 outlets, Eau de Vie under-counter systems are installed to offer GBK customers high-quality, fresh filtered still and sparking water. The burger chain also uses the system as the basis for its own unique soft drink offering – the Fresh and Fizzy range, where customers can mix the filtered water with refreshing flavours. These include Elderflower, Ginger & Lemongrass and the most sought after flavour with both the customers and the staff, Strawberry & Elderflower.

“The cost both financially and environmentally begins to stack up when it comes to buying, storing and disposing of water bottles. Using a sustainable water tap is much better option, as we can still provide a first class water offering without the amount of packaging and money wasted. “When you combine sustainability credentials with a great tasting product, the benefits speak for themselves.”

Howard Leonard, Business Development Manager of Eau de Vie, the UK’s leading filtered water system manufacturer, discusses how venues can make effective eco-changes by ‘keeping it simple’. “By switching essential, yet smaller pieces of equipment to a more sustainable alternative, there is potential to make a statement about a business’ commitment to sustainability, save money and even increase sales in ways you won’t have previously considered. “Being environmentally-friendly has become a big part of today’s society and it doesn’t look like this ongoing trend will weaken any time soon. Customers are demanding an eco-friendly approach to business and will happily vote with their wallets. In a recent YouGov survey , Eau de Vie found that 38%


of respondents would be more likely to eat at an outlet that minimised its impact on the environment. Operators looking to attract this growing consumer group should look to make simple operational changes for a cost-effective and easy to implement way to demonstrate their business’ green credentials. “The best green investments are the type that will support an establishment and as the Government has set a target to reduce 70% of packaging by 2017, sustainability and the issue of climate change are high on the agenda. However, with 275,000 tonnes of

plastic used in the UK each year the Industry has a tough task on its hands. “One way to reduce plastic waste is by installing filtered water tap dispensers using eco-friendly glass bottles for distribution, rather than paying to import, store and dispose of one-use, unsustainable plastic water bottles. In doing this, operators can not only demonstrate their business’ green initiatives when serving customers and make significant reductions to the environmental impact of operations, but also open up an opportunity to adopt a signature own water

With New multitap™ Colour Collection from Eau de Vie

“Vibrant, fun and stylish” is how filtered water system manufacturer, Eau de Vie, describes its innovative new multitap™ Colour Collection range, available in 12 stylish shades. have in the Industry, and bring an element of fun to brighten up kitchen appliances. The multi colours also help to make the water systems really stand out, acting as a talking point for customers and staff alike, whilst also highlighting a business’ high-quality water provision. “As well as being colourful, the multitap™ utilises the very latest innovations in heat transference, as well as energy saving techniques, to be a truly green product. Unlike anything else on the market, it will genuinely save operators money through a decrease in energy consumption, and will help to drive new revenue streams by offering a ‘third way’ between expensive, undesirable single use bottled water and chlorinated tap water. Combining style, practicality and sustainability, the multitap™ Colour Collection adds a new, contemporary dimension to the water market.”

With a dozen colours available in hand-crafted artisan hues and finishes, operators and specifiers can create a signature look that will set their kitchen apart. Forget the standard stainless steel appliances, this new range includes colours such as French Blue, Grape, Lime Green, Chrome, Matt Black, Gloss White, Gloss Black, Glorious Gold, Weathered Bronze, Rose Gold, Super Red and Matt White, offering something to suit all styles and business’ brands. The multitap™ Colour Collection has been designed to complement any space and add a pop of colour for a modern, fun and statement design aspect that can be applied in both front of house and back of house areas. Following the success of the multitap™ launch in May 2015, the Colour Collection uses the same innovative water filtration technology to provide fresh, filtered boiling and chilled water, both still and sparking, in a single dispense tap. Speaking about the launch, David Smithson, CEO of Eau de Vie, said: “The new multitap™ Colour Collection offers operators colours and finishes which are as individual as the different businesses we ‘brand’ with personalised glass bottles and glasses. “Customised bottles are an excellent way to put a personal stamp on the products and services offered, adding that extra individual touch which customers remember. This gives visitors a crucial point of difference compared to competitors and also means that operators can charge for this ‘premium’ water offering. “Considering that it costs operators an average of 55p to buy a litre of bottled water and compare that to the 5p that it costs to produce

The internal set-up of the multitap™ isolates the two water lines, ensuring that the cold water comes out chilled, while the hot is drawn at a temperature set by the customer to meet a particular need. Incorporating a state-of-the-art heat exchange system, unique to a filtered water product, the tap captures heat generated during the chilling cycle, which would typically be wasted, recovering it to preheat the boiling water and saving substantial amounts of energy. In addition, the single point dispense unit has an inbuilt seven day time switch ensuring the system is running only when it is needed, eliminating unnecessary out-of-hours power consumption. An energy saving stand-by mode can be selected to activate after a pre-set time of non-use, whereby the advanced water tap will power down to conserve power. The energy-saving technology provides a simple, green water delivery solution for hospitality operators and has been hailed as the ‘must have’ piece of equipment for both back and front of house. For further information on the multitap™ and its benefits go to

a litre of filtered water, it doesn’t take a mathematician to see how the two water solutions stack up against one another financially! “Now is the time to make sustainable changes to not only appeal to consumer demand, but to safe guard businesses’ futures and the environment in which it operates.” For more information on Eau de Vie, and its latest product the multitap™ - one of the most energy efficient filtered water system on the market – go to


July 2016


Add a Splash of Colour


Summer in the City This Show is hot! Manchester is the place to be this July. Italian design, German engineering and Eastern flair will mix with UK skills and expertise at this year’s Manchester Furniture Show, (17-19 July, Manchester Central). It will be a show full of new and trend-setting designs produced by some of the best manufacturers from around the world. Italian giants the Camel Group join the Show from their North-East Italian manufacturing base. They are bringing a selection of their dining and bedroom cabinet collections, together with samples from their leather and fabric sofa and chair collections. They are joining fellow Italians New Trend and Mini Divani and their stands will be full of Italian chic and sharp edged design. Showing their clean lined German cabinet engineering at its best are Nolte Mobel and Rauch Moebelwerke. Experts at producing slick and highly desirable wardrobe and bedroom cabinet systems that glide open and close with effortless ease. They will both introduce new designs in high-gloss veneers, glass and formed synthetics, all designed with the UK market in mind. Closer to home Irish companies VIDA Living and Derry’s are launching new designs at the Show. VIDA Living has been designing and supplying clean-lined contemporary furniture for 34 years and bring new marble dining collections and sofabeds. Derry’s will show a selection of their comprehensive collections with a focus on furniture and decorative items for the hotel and leisure industry. From much further afield come exhibitors from China, Skyline and Hydeline. Both design and manufacture leather and fabric sofas and chairs in styles ranging from traditional to modern. Also from the Far East come Global Home and Indian


Hub. Global Home are launching new cabinet collections in a variety of woods and finishes, simply styled and with plenty of choice. A completely different look will be found on the Indian Hub stand. From their base in Jodhpur they produce funky, rustic furniture made from hardwoods including teak and mango. Their furniture is definitely eyecatching and crowd dividing. As well as great designs from international companies on show there will be new sizzling new launches from some of the best UK manufacturers and suppliers. Wade will introduce 2 new models Camden and Pandora. Westbridge are showing their new ‘compact living’ designs as well as new models in their Elements and Westbridge Vintage collections. In cabinet Mark Webster Designs are introducing Bordeaux a grey painted dining collection along with accompanying upholstery. They will also introduce new pieces in their best selling dark stained Chaucer range. Baker are introducing several new ranges including the rich dark Austin bedroom, it is strong and imposing and offers plenty of invaluable storage.

There will also be new launches for many other major UK brands including Lebus, Buoyant, Gallery Direct, Ashley Manor, Whitemeadow, Wood Brothers, Furmanac, Kingstown, Devonshire Pine & Oak, Corndell, Rowico, Scan Thor UK, Shankar, CIMC, Hookes Interiors, Heartlands, Kettle, Keen and Alpha Designs. New designs, great brands, Manchester is definitely the place to be this July - come and feel the heat! You can register for your free entry and see the full list of exhibitors at:



July 20 9 1 7 1 L A R T N E ESTER C

Drink wine without removing the cork.

EXTEND YOUR WINE BY THE GLASS PROGRAM TO OFFER AN ENRICHING EXPERIENCE. Feature high-end By the glass pours that were previously only available in full bottle format. Create flights of world-class wine that will excite and educate guests. Offer wines in any quantity, a taste, a glass, a half bottle, or a full bottle. Be creative with pairing options including rarest or higher-end wine offerings. Pour fine dessert wines (Sauternes, Tokaji, etc.) and ports by the glass to finish the meal. Increase sales and manage inventory by moving featured wines to by the glass. MEASURABLE ROI. Revenues: Increase fine wine sales by 10%-20%. Margin: Increase margin by moving wines from list to by the glass. Waste reduction: Reduce wine waste by 100% on all bottles poured by the glass with Coravin. Customer satisfaction care: Greater selection by the glass can increase customer satisfaction by up to 10%.

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Dream Phuket Hotel & Spa

Each of the 174 guest rooms, suites and villas have floor to ceiling glass windows, bringing the outdoors indoors. For those seeking ultimate luxury the Sky Villas have private pools on the penthouse balconies overlooking tropical landscaping or their very own private garden. A hotel focal point, the centrally located pool is surrounded with large, white cabanas contrasting against the blues and greens of the pool and surrounding landscaping. For those wanting to feel the sand between their toes head to the hotel’s very own beach club, Dream Beach. The multi-story club features two pools, a restaurant for indoor and alfresco dining, and four bars. Dream Beach is also one of few beach clubs with direct access to the sea, opening straight out onto the Andaman Sea. Winners of the “Highly Commended Honours for New Hotel Design and Construction” at the International Hotel Awards’ Asia Pacific Hotel Awards 2012-2015 - Dream Phuket is already making an impact on the design scene. Bookings can be made online at



The hotel captures the beauty of Phuket’s natural vegetation, woven seamlessly into a thoughtfully designed hotel. With natural stone walls, water features and lush greenery on the outside and impressive modern interior on the inside, the property offers well-rounded design.

July 2016

Newly-opened Dream Phuket Hotel & Spa offers guests refreshing modern décor, contemporary style and award-winning eco-design. Situated on the island of Phuket – famed for its stunning beaches, lush flora and unique culture, favoured by travellers around the world.




With New Mediteranean Menu and Fresh Design May Fair Kitchen, the acclaimed restaurant in the heart of Mayfair on London’s Stratton Street, is to become a Mediterranean haven, offering modern small plates in a cool, contemporary interior. Chili panko tiger prawns with jalapeno emulsion


Trio of bruschetta Following a two-week closure, the restaurant will open on 4th May serving a fresh take on Spanish and Italian cuisine. The new May Fair Kitchen will embrace the art of shared dining with a sophisticated yet unassuming setting. Evoking an ambience to recreate the culinary delights of the Mediterranean, an exquisite selection of Spanish and Italian small plates will be showcased to complement the finest wines and cocktails. The transformation will be overseen by Amir Jati, the former head of private dining at Nobu who recently led the relaunch of May Fair Bar.

Amir Jati, Service Excellence Director said: “The new May Fair Kitchen is going to sit alongside the best of the area’s burgeoning food scene. Our aim is to create something beautiful, social and most importantly unique in London’s iconic district of Mayfair. The concept is simple, light, fresh, delicious food to be shared among friends and colleagues alike in London’s luxury quarter.” Rob Steul, Creative Director, has redefined the space to reflect this new Mediterranean vision and delivered a relaxed open space. Floor to ceilings windows have replaced walls to make a seamless path between Lobby and May Fair Kitchen. The new space is filled with glamorous marble and copper

topped tables of differing heights, two huge rustic feature tables to gather round and comfortable leather chairs to spend hours in. The dark lounge bar is an intimate and moody space for private meetings and late night cocktails. For a sneak preview of May Fair Kitchen’s new look, visit May Fair Kitchen, to view a virtual reality tour of what the restaurant will look like. May Fair Kitchen will be open from breakfast to dinner from the 4th May 2016. For reservations please visit or telephone the dedicated reservations team on +44 (0)20 7915 3892.


SOUTH TYNESIDE GEARING UP FOR A SPECTACULAR SUMMER Hotels and leisure operators across South Tyneside are preparing for an influx of visitors, as one of the region’s most popular events gets underway.

“Visitors numbers for the South Tyneside Festival have been growing year on year,” said Councillor Alan Kerr, Deputy Leader of South Tyneside Council.

The South Tyneside Festival, which attracted more than 120,000 visitors in 2015, returns to the seaside town of South Shields on the North East Coast from Thursday (June 2) until the end of August.

“Last year our parade through South Shields attracted a record breaking 25,000 spectators, with the Sunday Concert series alone, also contributing more than £940,000 to the local economy.

Event organisers, South Tyneside Council, are hopeful that the 2016 festival will contribute more than £1.5m to the regional economy, with free live music and entertainment for all ages drawing in visitors from across the UK.

“This year we’re hoping the event will be bigger and better than ever and accommodation across the borough is already in high demand, especially during July.”

One of the event’s busiest periods will likely be in July when it hosts a Maritime Mayhemthemed parade through the streets of South Shields, as well as a series of high profile, open air concerts in Bents Park.

The South Tyneside Festival, organised by South Tyneside Council, runs for three months at venues across South Shields, with highlights including live music at the openair Amphitheatre twice weekly in June, Kids fun Fest parties throughout August, regular performances at the Victorian bandstand in South Marine Park and brass band concerts at the seafront every Sunday.

For more information, including full listings, travel guides and accommodation options, visit or call the South Tyneside Visitor Information Centre on (0191) 424 7788.

The Sunday Concerts series in Bents Park will welcome appearances by X Factor favourites

The Sunday Concert series alone attracted more than 77,500 music lovers in 2015, with crowds once again expected to flock this year to see free performances by artists such as Alexandra Burke, Tony Hadley, The Proclaimers and UB40.


Alexandra Burke, Ben Haenow and Reggie and Bollie (July 10), Scottish duo The Proclaimers with 70s legends Lindisfarne (July 17), Spandau Ballet frontman Tony Hadley (July 24) and British reggae pioneers UB40 (July 31). It is being delivered with support from Arts Council England, Port of Tyne, Colmans, National Citizen Service (NCS), Zeera Indian Cuisine and media partners, BBC Newcastle. Entry to all of the festival’s events is free.

Additional details are also be available via South Tyneside Council’s social media sites at or



July 2016


Catering Equipment

Catering equipment buyers, specifiers, distributors, and consultants from across the UK will be out in force at the NEC Birmingham next week – checking out the latest new products and services on offer at Commercial Kitchen. Kicking off at 10am on Tuesday 7 June, Commercial Kitchen is the UK’s first trade show dedicated solely to the catering equipment market; and the latest launch from Diversified Communications (organiser of the multi-award winning lunch! and Casual Dining shows). Many of the UK’s biggest foodservice, hospitality and leisure businesses, including Pizza Hut, Azzurri Group, The Restaurant Group, McDonald’s, Domino’s Pizza, TGI Friday’s, wagamama, Strada, YO! Sushi, GBK, JD Wetherspoon, Whitbread, Mitchells & Butlers, Marston’s, Punch Taverns, Geronimo Inns, Be At One, Hilton, Premier Inn, Travelodge, Holiday Inn, Bourne Leisure (Haven, Butlins and Warner Leisure Hotels), Merlin Entertainments, Hollywood Bowl, Searcys, Pret A Manger, Starbucks, Costa Coffee, Patisserie Holdings, and SSP Group have confirmed their attendance.


They’ll be joined by leading contract caterers – from Compass, ISS, Sodexo, Elior, WSH (BaxterStorey, Caterlink and Holroyd Howe), and Gather & Gather – plus key buyers from supermarkets, universities, schools, hospitals, care homes, local authorities and thousands of independent operators. While visiting distributors include C&C Catering Equipment, Alliance, Gratte Brothers Catering Equipment, Caterquip, Catering Equipment, Brakes Catering Equipment, Bidvest Foodservice, Wilcox Burchmore, Airedale Group, ScoMac Catering Equipment, Modo-CKD, Tailor Made CES, Denby Catering Equipment, Direct Kitchen Equipment, Certa Catering Equipment Supply, BETTAquip, and YCE Catering Equipment. “The kitchen is one of the most important investments any operator has to make, and Commercial Kitchen aims to be the most comprehensive trade show of its kind, in this country, where key decision makers and specifiers can see and compare the latest products, and get advice and inspiration to ensure they make the best decisions for their business and boost their kitchen’s profitability,”

says group event director Chris Brazier. “What makes this event so unique, is that it brings together operators from all types of kitchens, allowing everyone to learn from each other and to see the full spectrum of products available for all commercial kitchens, whatever their size or need. “From our speakers and exhibitors to the visitors themselves – the who’s who of the commercial kitchen industry will be at this show doing business. It’s going to be a very important and productive two days,” he says.

Big name seminars The inaugural seminar line-up includes celebrity chef Theo Randall, Simon Xavier (executive chef – leisure division at The Restaurant Group), Chris Knights (group executive chef at Young’s and Geronimo Pubs), Paul Dickinson (head of food at Fuller’s Managed Inns), Simon Lee (head of F&B at Staycity Serviced Apartments), Peter Woods (exec head chef at The Corinthia London), Dominic Burbridge (associate director at The Carbon Trust), and Myles Bremner, former director of the School Food Plan.

July 2016



Catering Equipment

The editors of Foodservice Equipment Journal and its sister magazine Catering Insight, Andrew Seymour and Clare Nicholls, are set to host four seminars across the two days; including a debate on the hot topic of value engineering, solutions for producing striking open theatre kitchens, a discussion on the real factors driving up kitchen costs for operators, and an exclusive ‘in conversation’ Q&A session with Dirk Wissmann, senior equipment manager at Pret A Manger. New additions to the HCA’s NHS Kitchens panel (chaired by the Phil Shelley, national chair of the Hospital Caterers Association), include Andy Jones, past HCA Chair and MD of AJ Associates, and Winner Varghese, assistant facilities manager – catering lead at Black Country Partnership NHS. They’ll be looking at the biggest challenges facing NHS kitchens and discussing ways that hospital caterers can get the best out of the consultants and distributors they work in partnership with (Wednesday, 8 June at 2.45pm). For Keynote timings and listings, please visit



Catering Equipment CEDA Design Gallery Thanks to Commercial Kitchen’s close association partnership with CEDA, visitors to the show will be able to view (and be inspired by) all the shortlisted design entries from the prestigious CEDA Grand Prix Design Awards in one place – the CEDA Design Gallery (located near the show’s entrance). The Grand Prix award winners of Best Small, Best Medium and Best Large Projects will also be appearing at the show in an exclusive Foodservice Kitchen Design Panel (on Tuesday 7 June at 12.30pm). Paul Neville, managing director at CHR Food Service Equipment, will be discussing their energy-saving kitchen at The Dawnay Arms; Peter Farrell, sales director at C&C Catering Equipment, offers insights into their kitchen for Ynyshir Hall Country House Hotel; and Clive Groom, managing director at CNG Foodservice Equipment will outline their creative approach to producing a range of foodservice areas in Fenwick’s new food hall.

Visiting buyers get their chance to decide the final shortlist by casting a vote for their favourite new product – in the Innovation Challenge Gallery – on the show’s opening day. The products to secure the most votes before 4pm will then be invited to ‘pitch’ their product’s USP live to a panel of industry judges the following day at 11.45am (on Wednesday 8 June), with the results to be announced at 2pm. The sold-out Commercial Kitchen show will feature over 80 founding exhibitors showcasing the complete range of innovative equipment, devices and utensils required to run a commercial kitchen. Among them are E.A.I.S, QCR Recycling Equipment, Lincat, Rational UK, Middleby, ACO Building Drainage, Nayati, Velox Silesia Grills, Jemi, TME Thermometers, Unox UK, Cedabond, and CEDA.

Innovation Challenge Gallery & Awards 2016 Commercial Kitchen’s Innovation Challenge Live is designed to promote the best new equipment and technology innovations over the last twelve months. Simon Xavier

Innovation Challenge Award entries include: • Ascentia F1 Oven (Ascentia Foodservice Equipment) • Waste Cooking Oil Tank (Bensons Products) • 49” Hybrid Cooler with Transparent Display (Catertherm) • Electrolux Express Finance (Electrolux Professional) • Giorik Evolution “Smoker” Combi (Euro Catering Equipment) • Klima Food Control Dry Ager Fridge (Euro Catering Equipment) • The FRIMA 112L (FRIMA UK) • Burco Autofill Water Boiler (GDPA) • Titan Induction Range Cooker (GDPA) • Gram Superior Plus Refrigeration (Hoshizaki Gram) • Hoshizaki Emerald Range Ice Makers (Hoshizaki Gram) • Convotherm 4 easyTouch (Manitowoc Foodservice) • Merrychef eikon e2s (Manitowoc Foodservice) • Professional Slow Juicer (Panasonic UK) • Kromo Wash & Store (Pentland Wholesale) • Simag Mojo Ice SMI80 (Pentland Wholesale) • Pro Auction Refit (Pro Auction) • New Covent Garden Soup Server (R H Hall Foodservice Solutions) • Microsave Cavity Protection System (Regale Microwave Ovens) • Synergy Grill (Synergy Grill) • 250 HACCP Management System (Testo) • U-Select by PKL (U-Select by PKL)


“Lots of innovation goes into menu development, sometimes kitchen kit gets forgotten. It’s important to keep up with new innovation when it comes to kitchen design, in my opinion it goes hand in hand with menu design, the Commercial Kitchen show is a great opportunity for all to see what’s new and on offer,” says Simon Xavier, executive chef – leisure division at The Restaurant Group.

“I’m particularly looking forward to the Commercial Kitchen Show. With so many exhibitions focusing on the Front of House side of the catering business, it promises to be an event that will centre on the kitchen – the heart of the business, and will assist in the process of planning for the future,” says James Harrison, group operations manager at Seymour Hotels of Jersey. “I recently joined Stonegate Pub Company as senior purchasing manager, CAPEX. Having had over 20 years’ experience with in-directs procurement, I am looking forward to understanding a new industry sector and meeting our current and potential new suppliers to support our growing business. Commercial Kitchen will provide me with the opportunity to gain insight to this market place,” says Jonathan Self, senior purchasing manager at Stonegate Pub Company.

Commercial Kitchen will take place on Tuesday and Wednesday, 7-8 June at the NEC Birmingham (open 10am-5pm, both days).

To register for a free trade pass, please visit and quote priority code PR1. Please note, free advance registration closes at 9.30am on Tuesday 7 June (after which a £20 door charge may apply).


If you are buying catering equipment and service agreements ask your distributor, “Are You a CEDA Member?”

100 of the UK’s most professional catering equipment distributors with a turnover of over £450 million each year, amounting to almost 50% of the UK market. CEDA members partnersspecification, give you peace of mind when Why choose a CEDA Member for any foodservice space design,and equipment buying catering equipment: install, training and maintenance?

Over 40 years as an association representing the leading catering Over 40professional years as an companies associationinrepresenting the best equipment who provide an end-to-end service from foodservice design to ongoing equipment professional companies in catering equipment maintenance and staff training. Members offer impartial advice ontoallcatering aspects of Members who share knowledge and best practice and provide impartial advice operations to maximise value for money and long-term planning,returns. buying and operating catering equipment Strong code of practice and customer charter ensuring customers get the service they deserve. Strong code of practice and customer charter ensuring Members provide latest technical know-how and training from energy-efficiency to food waste. customers get the service they deserve Members employ over 400 qualified engineers who are registered through CEDA. Members provide warranties on all equipment and components. Members provide latest technical know-how and training from energy-efficiency to food waste Members employ over 400 qualified engineers who are registered through CEDA Members provide warranties on all equipment and components

CEDA members work in partnership with the world’s leading equipment manufacturers including:

For more information go to email: CEDA members work in partnership with the world’s leading equipment manufacturers including:

For more information go to or email:

VarioCooking Center MULTIFICIENCY® 112T

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We have been in the catering industry for over 30 years and take pride in providing quality service and technical support to help you find the best solution for your company. As a family run business, you benefit from speaking directly to ourselves and we’re always at the end of the phone to give you peace-of-mind when making your purchasing decision, all at guaranteed lowest prices.



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A touchscreen entertainment system that goes walkabout! The UK’s most popular touchscreen entertainment system, Mediatheme’s Entertainer system, is now available on Android and iPad tablets. The traditional desktop version of The Entertainer features a simple to use touch screen providing instant access to a huge variety of features and allows total control of entertainment programmes, including the ability to plan events calendars and increase revenue. Advertising templates provide the ability to create still or video animated adverts in a few minutes, promoting food and drink, forthcoming events and parties, or third party suppliers such as taxi firms. Crammed with music, videos, karaoke, bingo, race nights, quizzes, games and advertising features, the new


tablet version has all the benefits of its desktop version designed to help drive footfall, increase dwell time and maximize customer spend in a wide range of venues including pubs, bars, restaurants, clubs, holiday parks, hotels, university campus venues, and cruise ships. It features a simple to use touch screen providing instant access to a huge variety of features and allows total control of entertainment programmes, including the ability to plan events calendars and increase revenue. The new tablet version provides user mobility that improves interaction with customers - instead of always being behind a desktop console, venue hosts are free to move around and establish a rapport with customers.

Mediatheme Operations Director Scott Williams explained: “This latest innovation means the system delivers even more than before, not just in fun and music but in user and customer experiences. “It retains all the benefits of the desktop version, including advertising and the ability to use split room zoning. It’s fun to use, especially among smaller audiences and groups, where it’s possible for a compere to move around freely and easily. “There’s a monthly update service, ensuring each system has the very latest chart music releases and customer requested songs, as well as the latest video hits, new and classic karaoke tracks, and new quiz questions,” he said. To book a a free demonstration call 01572 771363 or visit for more information.


The Cantabria from Canopies UK

July 2016

Maximise your outdoor space all year round and deliver incremental revenue

. . . .

The Cantabria will:

The Cantabria really is state of the art!

Offer a unique luxury dining experience Stand out from the competition Enable you to entertain more customers Start increasing revenue straight away

With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

See how we can transform your outdoor space Call Karen on 01254 777002 Ext: 221 Email:



Are You Contactless Ready? Less than half of today’s consumer transactions are paid with cash. But while paying with plastic took years to become the norm, contactless is growing rapidly. A year ago, one in 25 transactions were carried out by holding a card over a reader. Now that figure stands at one in seven. The arrival of Apple Pay and now Android Pay is adding to the trend for ditching both cash and PINs, and more than 500,000 contactless payment terminals are already available in British shops. Contactless certainly saves time, but don’t think the technology stops with simple payments. The latest contactless technology using smart phone apps is also about saving the consumer money. It’s been estimated that it takes twice the time to pay by cash than it does to carry out a contactless payment. Consumers want things done fast so it should really be a no brainer for businesses to cater for these needs. Not only are cash payments a time constraint for customers they are also a hindrance for business owners. Impatient consumers may be discouraged by long queues and slow service and decide to spend their money (tap their card or use their phone) elsewhere. Experience is everything and the likes of Android Pay are taking this to the next level. Its technology enables users to connect with loyalty programmes, redeem gift cards and take advantage of offers with a single tap. This means greater engagement with customers when they are in a store or restaurant.


Intelligent Point of Sale, which has developed a Cloudbased, iPad electronic point of sale (EPOS) application for the retail and hospitality sector, has been working with its customers to ensure they are ready for the contactless revolution and can take full advantage of the resulting incremental revenue opportunities. The intelligentpos® EPOS solution works in partnership with iZettle Chip & PIN readers to process contactless payments, reduce queueing times, eliminate errors, and offer the consumer the speedy service they expect. Robin Knox of Intelligent Point of Sale said: “We are all aware of how contactless payments can dramatically speed up transaction times and queue-bust – via Credit / Debit Cards, Wearable and Mobile Devices – and this includes Apple Pay and Android Pay, which you can use on your smartphone and smartwatch. But contactless technology now goes way beyond payments and opens up so many new doors for our customers. “Consumer appetite for contactless payments and mobile wallets is growing across Europe (and Worldwide). Currently over 30% of Europeans are likely to use a digital wallet on their mobile phone – up 5 percent on last year. The consumer wants the latest gadgets and with the latest technology there’s now the opportunity for the retailer or bar to add to this by creating an amazing in-store experience at the same time.”


SJS Laser Cutting

July 2016

With Shmoo it couldn’t be easier, all you need is a Shmoo Mixer, Shmoo Thickshake Mix and ice cold milk to create perfect Thickshakes. With no wastage or mess, thanks to Shmoo’s unique ‘Mix in Cup’ system, and FREE Disposables – what more could you want?

 99% Fat Free  Low in Sugar  No Artificial Colours, Sweeteners or Preservatives  Gluten Free  Suitable for Vegetarians  5 Delicious Flavours  Average of £1 Profit per Cup  FREE Disposables

Please Quote – Eat.Drink.Sleep.15





Mitre helps hotels provide their guests with a bespoke experience.

July 2016

First impressions make the world of difference to your guest’s stay. Which is why if you are looking to create truly inspirational rooms for your establishment one of the main things to consider is personalising. So what do you need to think about?

And it’s not just soft furnishing products Mitre can personalise. Beautiful bed linen can be given that extra little touch of luxury with embroidered detail. This can also be colour matched with an establishment’s desired Pantone.

Having a creative vision is a good place to start. Are you looking for your rooms to reflect the latest interior design trends? Is urban decadence more your style?

For a more luxurious bespoke experience, consider personalising linen such as dressing gowns, towels and even slippers with embroidered detail too.

Perhaps you are looking for something more traditional. Often hotels prefer a little help with this process which is why Mitre’s specialist in-house team of seamstresses can produce an array of concepts, colours and fabrics to help your creative vision come to life.

With just a bit of thought, it is easy to produce personalised bathroom sets to create a complete bespoke experience for your guests throughout their entire stay.

The soft Furnishings team are on hand to help hotels create beautiful rooms and products whatever style – or budget they are looking for. The experienced team and established UK suppliers can source something from outside their ready-made range to create unique cushions, curtains and runners that will reflect your brand’s identity. From prestigious five star London hotels, including The Ritz to boutique B&Bs such as the Tyndale Guest House in Torquay, Mitre have been working with an array of establishments across the country to help them create the perfect space for their guests to enjoy. Daniel Hayes from the Tyndale Torquay said: “We would like to thank Laura and the Mitre team for delivering exceptional service and finest quality products which helped us create


unique, elegant, contemporary, boutique rooms. Thank you very much for lovely bespoke look, perfect for what we needed for the re-launch of our boutique B&B. Our guests love it.”

Mitre is celebrating its 70th anniversary this year with the publication of its biggest ever catalogue. Abounding with new products and sizes, the catalogue carries the company’s four different ranges – Essentials, Comfort, Luxury and their designer Heritage collection. The four available ranges were developed to help customers quickly find the products that will best suit their requirements. The latest addition is Mitre’s designer Heritage range, a timeless collection of bed linen, towels, robes and soft furnishings tailored to help hotels create unforgettable experiences. If you would like some advice or have a design project that you would like to discuss with our specialist team, please call us on 01685 353454.









Star Micronics’ new wireless printer cuts the cord A printer probably doesn’t strike you as a particularly glamorous component as you plan the growth of your business empire, but it’s a vital part of an integrated POS system. And your POS system is an important consideration. How you sell is a vital touch point with your customers, and a quick, seamless interaction means a more memorable overall experience with your business. The printer that powers your EPOS system might not propel you into the FTSE 100, but a quality device will provide you with the flexibility and mobility that can give your store or restaurant an edge. And that matters. If, as your customers would like, you want your sales process to be digital, mobile, and, above all, effortless, you need to think about which printer is best for your needs. You might simply want the convenience of a compact, wireless printer. Or maybe you’re committed to creating a minimalist feel with your store design, a space uncluttered with cables and wiring. In that case, a wireless printer such as the entry-level Star Micronics TSP143III WLAN is more of a necessity than an optional component.


How does the TSP143III WLAN wireless printer work? The best wireless printer options have a simple ‘push to connect’ function that will pair your POS device and printer instantly. Once the TSP143III WLAN printer has been set up on your wireless network, print a test document, and you’re done. This makes it easy for your staff to use. Once you’ve set-it, you can forget-it; staff don’t have to be techno whizz-kids to use an EPOSprinter combination. Less time waiting during the sales process means less frustration for your customers and a better overall experience with your business.

This ‘wireless’ aspect of a TSP143III WLAN printer isn’t a gimmick. It gives you the flexibility to move your POS system around your retail space. Not having to rely on network cabling to connect your devices gives you complete freedom of design; you create your ideal retail space. Want to move your sales terminals away from the back wall? Now you can. A good printer can make life much easier not only by reducing the number and size of the devices you need on the sales counter but also allowing you to place them anywhere that you’d like. And, for your restaurant or bar don’t forget the TSP143III WLAN has the option of a splash proof cover to ensure full functionality at all times.


On the subject of power, the TSP143III WLAN benefits from an internal power supply and look out for the printer’s feature that can save your mobile POS system in an emergency: an integrated USB-charger port.

Your printing device is unlikely to be the first thing you think of when deciding on which components you’ll need for your EPOS system. But choosing a good one like the TSP143III WLAN can make your business more mobile and more flexible.

July 2016

This can give your mobile sales device - smartphone or iPad - that extra charge just when you need it. No power means no sales.

And, for a completely mobile solution, Star offers a range of Bluetooth and WiFi battery operated portable printers.

great excitement across the entire company when Star Micronics announced the TSP143III WLAN because it was exactly what our customers had been asking for, and A company that has successfully aligns perfectly with the evolution integrated the TSP143III WLAN is of what a wireless and truly mobile You need just one component to print Intelligent Point of Sale, the creator intelligentpos® EPOS solution is all receipts, the TSP143III WLAN, which of the cloud based, iPad point of sale about. intelligentpos is designed means less clutter. It also means that application intelligentpos®, a low from the ground-up for functionality, you can plan your retail space to your cost, cutting edge EPOS system that mobility and flexibility, aligned with exact specifications. enables businesses to start selling our promise to create an ergonomic products quickly and easily, control A printer, in short, is a component and cost-effective solution that helps and track sales and stock in real-time, worthy of careful consideration if you businesses save time and be more from any location. want a fully integrated EPOS system profitable, and this Star Micronics that gives you the freedom and As Andrew Calzetti, CMO at Intelligent printer is just what we needed.” flexibility to do things your way. Point of Sale, testifies: “There was Don’t discount what the functionality of a good printer can accomplish for your business. A wireless printer means you don’t need pass-through technology.


Specify CFA members and

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Tel: 0115 941 1126


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Towels’ Cleanliness & Quality Effect Guest Satisfaction

July 2016

Xeros Study Reveals that Towels Play a Critical Role in Hotel Selection, Guest Satisfaction and Brand Loyalty Xeros, the innovator of an ultra-low water laundry system, today unveiled the results of a consumer survey that highlights how towels impact the overall quality of the hotel guest experience. The survey results uncovered that the quality of towels is paramount in the increasingly competitive hospitality industry that has to operate within growing environmentally-conscious parameters. “The results of this study illustrate that travellers care quite a bit about the towels they use during hotel visits. Cleanliness, followed by softness, is top criteria for judging the quality of a towel,” said Jonathan Benjamin, Global President, Laundry at Xeros. “The quality of the towels impact guest satisfaction, brand perception, as well as customer loyalty.”

Towel Quality Essential to Guest Satisfaction The study revealed that 94% of all respondents believe that the quality of towels is important for overall customer satisfaction. In addition, the survey found that 73% of the survey respondents believe that the quality of towels will influence their decision to return to a hotel brand for future visits, while 84% believe towel quality influences brand perception

Importance of Towel Cleanliness When asked about towel attributes, cleanliness was identified as the most important attribute followed by the softness of towels. Surprisingly, high thread counts, the attribute that is generally associated with expensive luxury towels, came in last.

Online Reviews are Vital Customers love to read hotel reviews when making travel plans. This study found that 77% of travelers usually or always reference online reviews before selecting a hotel. One third of the respondents said that they would write a negative review on an online site if they were not satisfied with the towels. And 52 of the respondents said that they have already written a negative review due to poor towel quality.

Environmentally Conscious Travellers Environmental concerns also play a major role in hotel selection. Customers care about the environment. They reuse towels and want hotels to have eco-friendly laundry operations. 85% of respondents reuse towels because they are concerned about the environment 77% of people said that when choosing a hotel they actively search for places that have eco-friendly laundry facilities. “Savvy hoteliers should consider rethinking the role of towels in their overall brand story. Towels are a relatively unexplored branding touch point in the customer journey and has the potential to be an emotional tipping point turning a visitor into a loyal customer,” added Benjamin. The study was conducted by Xeros in February 2016 via an online survey to learn how towels impact the overall quality of the hotel guest experience. It was based upon responses from 1,160 business and vacation travelers in the United States and the United Kingdom. To receive a copy of the study click here.

For More Information Click here to view a video on how the Xeros polymer bead cleaning laundry system works.



How a rapidly-growing gave up the paper After implementing roomMaster hotel management software and Availpro Booking Engine, Southsea-based The Mercer Collection says it’s reaping the benefits When a successful boutique hotel group in the South of England grew rapidly to seven hotels, Reservations Manager Ellie Hogston knew something had to go… her filing trays. The extraordinary popularity of The Mercer Collection’s hotels had meant speedy development, but Ellie knew her booking system – which consisted of the seven trays with folders and a single paper diary – no longer cut the mustard. So she turned to NFS Technology Group to provide an up-to-date online booking system that would save the boutique group, based in the Southsea area of Portsmouth, time – and keep their highlydiscerning guests completely happy.


Trusted solution for 6,000 hotels NFS provided a complete and easy-to-use solution in the shape of its roomMaster hotel management suite, working with the Availpro Smart Booking Engine. NFS CEO Luis De Souza said: “roomMaster is the trusted solution for more than 6,000 hotels worldwide, so we had no hesitation in recommending it for The Mercer Collection.

“I knew something had to change – the system basically consisted of me and my filing trays!” she said.

“roomMaster handles all aspects of hotel management from guest check in to housekeeping to drinks in the bar to final checkout and billing, and supports the smooth functioning of hotels with extensive management reporting and marketing features.”

“It was messy. Any changes had to be Tippexed out, and sadly there was real potential for human error when people were taking bookings, which as a highquality brand we just could not allow.”

Availpro – roomMaster’s partner – provides a complete e-booking suite of software including tools to help managers operate on-line distribution, maximise commission-free bookings and

facilitate decision-making processes on price optimisation and e-reputation. “We have now a professional and comprehensive booking engine on our website ensuring maximum conversion from our own site thanks to the Smart Booking Engine,” added Ellie. NFS implemented roomMaster for The Mercer Collection in August 2014 – Availpro has been in place since 2012 - and the group has found it makes a huge difference to its operations. Ellie said: “It’s so much easier to take a booking now that I can see everything in one place and don’t have to go through the folders trying to find the right place to put a guest. “It gives a better impression to guests, too, because they aren’t looking at a scrappy piece of paper as you check them in. “By just putting in a surname, you can bring up all the details of a returning guest – it’s great for regulars.”


boutique hotel group diary – forever “Personalise or perish should be the mantra at the heart of hotel companies’ efforts to build their brands and lay platforms for long term-success.”

Commission-free online bookings

Power of getting personal This personal, friendly level of customer service is crucial for boutique hotels such as those run by The Mercer Collection, which pride themselves on their ability to create an individual experience for their guests. But larger hotel chains are also seeking to make use of the kind of detail that roomMaster can provide. A recent repor t: “The power of personalisation: Hotels’ roadmap to 2020” by professional services network Grant Thornton says hotels can win greater loyalty by satisfying guests’ particular requirements. “From online check-in, to the app that allows on line room service ordering, personalisation helps hotels stand out from the crowd,” the report says.

Ellie and her staff are highly appreciative of the fact that roomMaster provides easy online accessibility. It means they can log in to the system from wherever they are. “We love the complete convenience, and while it’s hard to quantify the benefits, we know we’re saving a huge amount of time,” she said. “For instance, once a booking is made through Availpro Smart Booking Engine, it goes straight away into the system without us having to manually enter them, and the amount of time we save is massive. “Previously, we had to create an email confirmation and send it out – now we just push a button and it’s done.”

Scaling up She found the implementation of the two solutions simple; Availpro and roomMaster are well-integrated and easy to use.

“We’ve found it extremely easy to scale up, too,” she said. “We added our new hotel The Clarence to the system last year, and all we had to do is contact roomMaster and they added it on – it was easy.” Stepping up from trays and a paper diary to a state-of-the-art technology system might have been daunting, but Ellie says the company has found the support of NFS’ 24/7 technical helpdesk comforting. “We can’t fault the out-of-hours support,” she said. “In fact, we can’t fault the roomMaster at all – we’re completely reliant on it now, and very happy.” The Mercer Collection is Florence House, Somerset House, Stattons, Number Four, Florence Gardens, The Florence Suite and The Clarence Hotel For more information a b o u t r o o m M a s t e r, EPOS and other hotel management software solutions, visit or call 01992 514 555. For more information about Availpro, visit or call +44 (0) 207 554 8807




Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446

July 2016




Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


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Coffee + Coffee Machines

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Tableware Barry Perrin +44 (0)1992 611415

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The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

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Eat.Drink.Sleep - July 2016  

Eat.Drink.Sleep - July 2016