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eat.drink.sleep August 2016

Colour your Pour.

Drink wine from any bottle without removing the cork.

After a long day nothing’s better than a glass of wine. Now you can enjoy one without worrying about finishing the bottle. The Coravin System is a unique Wine System that pours wine

More quality live football More money in your tills



This season, we have more Premier League games across more days of the week. That means more customers, staying longer, and spending more

Finbar Holian, Landlord The Claddagh Ring, Hendon Showing Sky Sports for the 25th year



08448 244 930

Statistics quoted refer to the whole of the 16/17 season. Friday night matches include 10 premier league matches throughout the season and a variety of other matches from other leagues. Sky Sports requires a Sky subscription, equipment and installation. Eligibility subject to credit checks. Further terms apply. Calls to Sky cost 7p per minute plus your provider’s access charge. Correct as at: 06.07.2016

Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager

Michael Amor 01843 591 523

Publishing Director

Tony Little 01843 582 733


Jeremy Tring

eat.drink.sleep August 2016 4



Editor’s Choice


Technology within Hospitality


Contract Furniture & Furnishings


Cleaning & Hygiene



To find out more visit our website:

EAT. DRINK. SLEEP August 2016


Inn Style is the blissfully simple booking system - for you and for your guests As consumers move increasingly to mobile phones and tablets, to make online accommodation bookings, Inn Style is here to help you keep pace with their expectations. Inn Style is all you need to take online bookings, manage your diary, distribute your availability and process secure payments online. Inn Style enables you to embed a beautiful, mobilefriendly calendar onto your website, so potential guests can see availability and book online, instantly. Great features and benefits including: Customisable emails — Personalise the messages that your guests receive. You can also capture post-stay feedback and set up automatic emails. Rate Management — Perform a bulk update, to hundreds of prices, all in a split second. Or, quickly adjust individual prices, to improve revenue and occupancy. Secure online payments — Securely process credit and debit card payments and request payments from guest with just a few clicks. Discount codes — Create discount codes to new or existing guests to increase direct bookings and customer loyalty . Secret Availability - Block off rooms, which only become available when the guest enters a password. Perfect for large group bookings, such as wedding parties. Insights — Check occupancy, revenue and overall performance quickly using the built-in reports, or download your data in a spreadsheet at any time for more advanced reporting No lengthy contracts — Inn Style gives you an instant access 14 day trial with no long term contracts and no hidden fees. Find out more about plans and pricing by visiting There’s no software to install, simply go to and start a free trial. You’ll be guided through the setup process – and if you need help the friendly Inn Style team are on hand. Inn Style can help you to transfer existing bookings from your current system too, so the transition will be as smooth as possible.


“We have used InnStyle as our booking system for The Rest Hotel in Lincoln for over a year now. We were attracted to the ease of use and simplicity of the system whilst being able to do all the tasks that we needed without having a steep learning curve for the staff. Support is also very accessible and responsive. We would recommend InnStyle if you are looking for ease of use and good UK support" - Richard Standley, The Rest Hotel Lincoln You can call the team on 0800 133 7500 or +44 1473 487350 or start an online chat from their website.

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EAT. DRINK. SLEEP August 2016


London’s Georgian House Hotel

awarded five-star status by Visit England Georgian House Hotel in Pimlico, London, has been awarded five-star guest accommodation status by Visit England, making it one of just two five-star guesthouses in London out of more than 500 listed on TripAdvisor. Alongside this prestigious achievement, the hotel has also been awarded Visit England’s Breakfast Award for the third year running in recognition of its locally sourced and freshly made food offering that includes a ‘Mini Georgian’ children’s full English breakfast featuring fried quail eggs, cherry tomatoes and cocktail sausages. This latest achievement comes shortly after the hotel finished its threeyear £600,000 design revamp. The refurbishment included a brand new breakfast, drinks and private meeting and event space – the Pimlico Pantry and Cubitt Room – which launched in May 2016 and the unveiling of the last eight individually designed boutique bedrooms in autumn 2015. Adam Rowledge, general manager of the Georgian House Hotel, said, “The team has worked incredibly hard the


last three years and have continued to uphold the quality and professional service we pride ourselves on. Each team member has been involved in the hotel’s transformation and have done an incredible job of ensuring the process affected our customers as little as possible. After so much time and dedication to get us to this point, being awarded five stars is the icing on the cake and I look forward to continuing our success as one of the country’s finest guest accommodations.” Speaking of the investment, which has been entirely self-funded, hotel partner Serena von der Heyde added, “My vision has always been to create a unique and beautiful place for people to stay. Since taking over the running of the Georgian House more than 30 years ago, when it was a humble 28-bedroom two-star B&B, our long term goal has always been to gain five-star status. In order to achieve this, I knew we needed to improve the quality, design and overall experience of the hotel without losing the impact of the building’s 1850s heritage. This huge achievement has only been possible for us thanks to the incredible team we have

in place and the time and dedication each person takes in understanding our business and providing each guest with a five-star stay.” The hotel, which is also home to the infamous Wizard Chambers, has worked carefully to integrate contemporary design into the historic idiosyncrasies of the Victorian architecture, preserving many of the Grade II listed building’s original features. For more information or to book a stay, please visit

It was all ‘ice’ on the night

August 2016

- UK’s Master Mixologist revealed



Spirits were high yesterday as Thomas Cole, from Dirty Martini UK, was crowned as the UK’s top bar tender after emerging victorious at the inaugural Cocktails on Ice competition held by leading ice maker, IceO-Matic, at Imbibe Live in London. Scooping the stunning prize of a coveted stay at Sweden’s renowned IceHotel, Thomas, was one of four Finalists to go head-to-head at yesterday’s event, compered by Love Company’s renowned Russell Burgess. Spectators were held enthralled by the talent for mixology that the four demonstrated - not to Compere Russell Burgess commented: “The standard mention the ingenious and exceptional use of ice that was ‘sky high. All four contestants were superb and it was evidenced in the cocktails was a tough call for the judges. The competitors kept totally on brief when it came to the innovative use of ice Thomas’s cool cocktail - ‘Stockholm Syndrome’, was and we saw some real out-of-the-box creativity here. inspired by a passion for all things Scandinavian, and Thomas Cole has to be commended for his cocktail – it consisted of ‘Scandi’ ingredients such as Koskenkorva was a stunner.” Lingonberry Vodka, Brännland Iscider, Tåpped Birch Water, Lingonberry & Bilberry Bitter which were Speaking on behalf of Ice-O-Matic, Adam Lenton, then assembled in the colours of the Swedish flag; commented: (blue and yellow). The ice, a stunning shade of deep “Original competitions like this encourage the industry blue was frozen at an angle to form a ‘divide’ and to push boundaries. It’s easy to take ice for granted was infused with Butterfly Pea flowers and Miracle but what the contestants ably demonstrated here was Berry powder. The cocktail was garnished with two that the use of ice can actually provide an incredible salted liquorice bon-bons dipped and frozen in sweet opportunity for creativity and theatre. I would like liquorice sauce on a yellow heart skewer. to say well done to all the contestants – they were an The judging panel included leading industry experts, inspiration to everyone that was watching”. Eoin Kenny of Ham Yard Hotel, Wendy Stoklasova In close second place was Maja Jaworska of the White from Oblix at The Shard, Clara-Louise Paul of Rocket Lyan with her Electric Blue Boogaloo delivering a Restaurants & Bars, and Imbibe‘s Clinton Cawood. delightful flavour and colour combination inspired Together the judges were looking for an inventive by the famous 70’s cocktail Pina Colada. The judges use of ice, a good balance of flavours and a clear were impressed by Maja’s precision, presentation and and confident presentation of their creation to the attention to detail. audience. The competition, held by Ice-O-Matic one of the Judge Eoin Kenny, Bar Manager Ham Yard Hotel leading ice machine makers, was designed to commented on the winning cocktail: “I was impressed transform the bar competition scene and was open to with Thomas’s use of ice and the way the flavour anyone over the age of 18 currently working in the UK developed, revealing the citrus notes and also the value Hospitality Industry. add that the bon-bons offered which was a really great touch. The presentation was well-thought through, For more information on Ice-O-Matic and the spot-on in terms of the brief and brilliantly related to the ‘Cocktails on Ice’ competition please go to: prize itself.”


EAT. DRINK. SLEEP August 2016

Editor’s Choice

Parry Catering Equipment In this article, we talk to Mark Banton, Group Managing Director of Parry, the UK’s leading designer and manufacturer of stainless steel catering equipment. Q. Tell us, do you have any new products or ranges coming out?

Q. For those who may not have heard of Parry, can you tell us a bit about what you do? A. We manufacture high quality stainless steel catering equipment and fabrications and have more than 40 years’ experience of designing and manufacturing products that are built for purpose. Over 90% of the products we sell are manufactured in our factory, which is located just outside Derby, so we can proudly say, hand on heart, that each and every one of our products is made in Britain. We produce both standard and bespoke high quality fabrications in high quality stainless steel, ranging from catering tables and sinks, to bespoke products, such as cocktail bars and drinks trolleys. We’re focused on producing what the customer needs, when they need it, which is why we take a flexible approach to manufacturing. As a company, we’re constantly evolving and improving our processes from the top down and give every employee free rein to implement change that helps adds value or removes waste.


in a one-of-a-kind design for a specific client. We’ve also fabricated a signature chair for the designer, which comprises three interlocking prisms.

A. Yes, we do. We’ve got a highly -anticipated GB6 6 burner oven coming out very soon (watch this space), which Q. From your experience of has been designed to provide the best working within the hospitality value within its class and has the largest sector, what challenge(s) do oven capacity. If you’d like more detailed modern bars currently face? information on this you can contact A. The main challenge for bar owners is to ensure that their space generates Q. You’ve just extended the added value by providing multiple length of the warranty you offer functionality. What’s more, it’s also on your products from 12 to 24 extremely important to design the most efficient layout, as time spent moving months, why’s that? around any bar is wasted time. A badly A. As I mentioned, one of our key drivers designed bar impacts labour efficiency, as a business is our commitment to safety and functionality. evolving and improving and embedding Q. We hear a lot from bar a culture of controlled continuous improvement across our organisation. managers about the need All Parry business operations are for equipment to recognise process controlled to ensure that the and utilise small spaces, how improvements we implement are sustained, we are then able to pass these are Parry responding to this demand? improvements on to our customers and provide them with the best allA. We’re able to manufacture bespoke round-value package. The extended fabrications at competitive prices. warranty is really an outcome of this Customers generally know that it’s not and our confidence in the success of our possible to have an ice machine or a processes. glass washer that’s been specifically Q. Parry has a strong reputation manufactured to be smaller, but they are becoming increasingly aware that it for creating bespoke fabrications is possible to have counters, prep units – what are some of the most and other stainless steel equipment innovative things you’ve worked manufactured to very specific sizes and shapes. on? A. Well, where do I start, the list is endless! There was one particular project in which we worked with a highly established and world-renowned furniture designer to manufacture a bespoke hot cupboard, which was used

For more information about Parry’s design capabilities, products and services visit or call 01332 875544.

Meticulously designed, durable stainless steel products

Backed by 40 years experience in commercial catering, Parry designs and manufactures stainless steel equipment and furniture.

T: 01332 875 544

EAT. DRINK. SLEEP August 2016

Flowering Teas

By The Tea Makers of London You may not have heard of it before, you may have experienced it on your travels to Asia or it may be your favourite tea discovery to date. Whatever your relationship to flowering tea, it is the latest must-have in any tea lover’s collection. Most fitting, the history of flowering tea is mired in mystery. It is unknown when the first pot of flowering tea was brewed. One thing is certain though - it is a tea like no other. This tea is the epitome of self-indulgence. It is a true treat for all the sense and appeals to those who love adventure and magic. Wonderfully aromatic, bright to the palate and stunning to observe, flowering teas recall their natural spring blooming, and, just as in nature, there is wide range of flowers and colours to enjoy. As you unwrap the bulb, it is immediately apparent that a lot of delicate work has gone into its creation. Each individual bulb is carefully hand rolled. A sense of the outmost respect engulfs you as you hold the little ball of tea in your hand. You can feel the craftsmanship, the art, the culture and the history in your palm. You instinctively want to treat it with as much love and care as its creators. As you pour hot water - 90° is recommended - the magic does not happen immediately. Staying true to its playful nature, the little bulb carefully


unwraps itself - not revealing too much at first. It builds the suspension until, in one sudden and exciting move, it lets go of the flower inside which travels upwards in your tea pot like a soaring bird. Rose bud and marigold is a particularly charming blend of tones, offsetting deep yellow and soft pink; lilies are most delightful in their structure and variety of tone; roselle is one for the romantics, offering a powerful and passionate red; and osmanthus is sunset gold and orange. Once fully bloomed, the tea is ready to enjoy. But before doing so, it is worth taking an extra moment to take in the complete, eye-pleasing structure. What was initially little more than a ball of leafy green is now a stunningly assembled basket of flower and tea, evidently the work of a highly skilled tea artisan. Children and adults alike can enjoy the mysterious magic of this tea. At The Tea

Makers of London, we are dedicated to bringing you an altogether perfect tea experience. Therefore, we ensure that our flowering teas are not just a treat for the eyes but for the taste buds as well. Wrapped using the finest silver needle green tea, our flowering teas have beautiful flavours of green and Jasmine tea. None of this beautiful craftsmanship would mean anything without the right teaware to enjoy it in. A traditional teapot serves for the vast majority of loose-leaf green teas, but for a flowering tea, a glass teapot really is a must. Flowering teas and their associated teaware make for fantastic gifts, wonderful centrepieces and great tea. Perfect for visiting guests, and a lovely way to unwind after a busy day. For the best quality flowering tea, steep at no more than 90°C, using spring or filtered water. Enjoy!

IN NO Sta CL W U tu Au tor D to y S m ic ES ati k P on ay ! .

25 years

eRostering, Time & Attendance, Holiday Tracking, HR and Absence Management Solutions Ten Reasons Why You’ll Love Softworks Solutions! 1. Better and Optimised Rostering

Easily create work rosters for full time, part-time and seasonal employees while adhering to company policies and procedures.

2. Accurate Time & Attendance Recording

Accurately track hours worked by employees for generating payroll, operational planning and legislative compliance.

3. Easily Manage Holidays & other Leave

4. Accurate Payroll and Easy Integration

Effortlessly manage employee leave including; holidays, maternity, paternity, parental and sick leave.

With Softworks Time and Attendance solutions you can ensure that your payroll is 100% accurate. Softworks integrates with all leading 3rd party applications including:

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6. Reduced Administration

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Softworks will dramatically reduce administration and queries from employees in relation to rosters, attendance and absences. Following research with our clients, we’ve designed a clean, bright interface that’s easy to use and navigate.

8. Employee Self Service included as standard

9. You don’t have to just take our word for it!

Softworks system is as flexible as your business and can be configured to your organisation’s various contracts, policies & procedures.

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Drink your favourites wines “After a long day nothing’s better than a glass of wine. Now you can enjoy one without worrying about finishing the bottle.”

without removing the cork. Coravin, Inc. is a privately held company located in Burlington, Massachusetts focused on transforming the way wine is served, sold and enjoyed. Coravin designs and markets the Coravin System for wine enthusiasts, restaurants, wine stores and wineries. Unparalleled in craftsmanship and design, Coravin uses proprietary patented technology to access and pour wine from a bottle without pulling the cork. Wine enthusiasts can now enjoy wine sealed with corks without feeling the need to commit to the whole bottle, allowing them to explore wines of any vintage, varietal or region, one taste at a time. Coravin was founded by Greg Lambrecht, a medical device inventor and executive with a passion for wine and innovative technology. He was inspired to bring the two worlds together to solve and create a product that allowed him to enjoy glasses of wine without committing to the whole bottle. Greg spent years testing and improving upon his original design until the Coravin System became what it is today. Greg was approached by his friend, successful entrepreneur and wine enthusiast Josh Makower, and together they began to build a world-class company. Discover more at

EAT. DRINK. SLEEP August 2016

Clarke, Shevchenko and Zola applaud Starwood hospitality

Celebrities & Vip’s Praise Starwood Resorts In Sardinia Following Costa Smeralda Invitational

Starwood Resorts took centre stage over the weekend in Sardinia as four of their finest hotels hosted VIP’s and a number of celebrities from the world of sport and entertainment, all in town for the Costa Smeralda Invitational. Guests of the Invitational stayed across four of Starwood’s leading resorts: Hotel Pitrizza, Hotel Romazzino, Cala di Volpe and Cervo Hotel. The resorts are all conveniently located near the stunning Pevero Golf Club, the setting for the second Costa Smeralda Invitational (25th June), hosted this year by European Ryder Cup captain Darren Clarke. Clarke stayed in Hotel Pitrizza and was quick to sing the resort’s praises: “What a fantastic location this is with superb hospitality to match” – a statement echoed by Ukrainian top goal scorer Andriy Shevchenko, who said: “The Pitrizza is beautiful, my family were very comfortable staying there.”


Starwood’s Hotel Romazzino was the location for Costa Smeralda Invitational’s welcome dinner and the base for Strictly Come Dancing Stars James and Ola Jordan, who were taken aback by the resort. “What a place this is, so luxurious, beautiful food, great company and a whole lot of fun!” said James. Chelsea legend and eventual men’s celebrity winner Gianfranco Zola was equally delighted by his accommodation for the weekend, Hotel Cala di Volpe: “The resort is stunning, I love coming back to this part of the world as it is such a beautiful place,” said the former Chelsea FC player. Hotel Cala di Volpe also provided the setting for the Costa Smeralda Invitational Gala Dinner, which included a live auction for the event’s Road to Awareness charity in aid of UNICEF, and culminated in a spectacular firework display that brought the event to a close. Franco Mulas, Area Manager Costa Smeralda & General Manager Hotel Cala Di Volpe, said: “The second edition of Costa Smeralda Invitational was an amazing event and even better than last year’s tournament.

“This competition is not only a great showcase for our magnificent golf course, hotels and hospitality, it’s most importantly a fantastic opportunity for us to show our support for the Road to Awareness campaign in aid of UNICEF,” added Mulas. All guests and celebrities – which also included DJ Jamie Theakston, actor James Nesbitt and cricket legend Kapil Dev – were delighted by their accommodation for the weekend, which added to their overall enjoyment of what was another spectacular Costa Smeralda Invitational. Speaking after the event, tournament Director Jamie Cunningham, CEO of Professional Sports Group, said: “We are delighted with the success of the second Costa Smeralda Invitational. The feedback from Darren Clarke, the celebrities and all the VIPs has been fantastic and we look forward to building on this success in 2017.” For additional news and information, visit


EAT. DRINK. SLEEP August 2016

Serve up a winner at your next meeting at Luton Hoo Hotel, Golf & Spa Wimbledon fever is sweeping the country and to celebrate luxury countryside retreat, Luton Hoo Hotel is offering an ace of a meetings offer with its ‘Perfect Break Point’ corporate package. Guests booking a summer meeting at Luton Hoo can enjoy a dynamic and productive meeting in one the Bedfordshire hotel’s 22 distinctive conference rooms followed by a choice of either a working buffet lunch or a two-course meal in Adam’s Brasserie.


Attendees can then venture outside and enjoy the Great British summer with an energizing tennis lesson delivered by a qualified coach on the hotel’s very own Victorian grass court, one of only a few in the country. The package is finished off with a range of delicious courtside refreshments including Pimms and strawberries and scones served with jam and clotted cream. Luton Hoo Hotel is just a 10-minute drive from London Luton airport, five minutes from the M1 and less than 30 minutes from London St. Pancras making it ideally located for both domestic and international attendees. Those with a long way to travel can also take full advantage of the hotel’s five-star accommodation and truly relax in the knowledge their bed for the night is no more than a few steps away. Matthew Long, general manager

at Luton Hoo Hotel said: “With Wimbledon once again dominating our screens we wanted to offer our corporate customers an opportunity to mix up their meetings and enjoy a dynamic outdoor activity. We are extremely fortunate to be one of the only hotels in the country to boast an original Victorian grass tennis court as well as two all weather courts and so at Luton Hoo a morning meeting can flow effortlessly into an afternoon’s play.” The Perfect Break Point meetings package is available from £115 per person and includes half-day room hire, tea and coffee, a choice of buffet lunch or two-courses in Adam’s Brasserie, a 90-minute tennis lesson and courtside refreshments. ​ For more information or to discuss your next meeting at Luton Hoo Hotel please call 01582 698 889


Camden Town Brewery’s Strawberry Hells Forever is summer in a glass

August 2016

Camden Town Brewery, the leading London craft brewery, is readying itself for the August release of its limitededition summer lager, Strawberry Hells Forever. Strawberry Hells Forever is the perfect summer beer: Camden Town Brewery’s famous crisp, refreshing Hells lager carefully balanced with fresh, hand picked young British strawberries. From plant to pint, this small batch lager is tart, crisp and refreshing and has been perfected by the expert Beer Team at Camden Town Brewery. Strawberry Hells Forever contains handpicked Essex strawberries and is made with Mosaic, Simcoe and Perle hops, and pilsner and wheat malts, with an ABV of 4.65%. To find the perfect fruit for brewing, the whole Camden team (plus family and friends) channelled the Beatles and went down to strawberry fields in Essex for a day of handpicking strawberries. This strawberry picking event provided inspiration for the bottle illustration, designed by London-based artist Jay Cover. Presented in 500ml printed glass bottles, Strawberry Hells Forever will also be available online at Ales By Mail ( and offered on tap in Camden’s own bars – Camden Town Brewery Bar, The Horseshoe and Camden’s Daughter – as well as in pubs and bars across the country from Monday 1st August. On Friday 29th July, Camden Town Brewery will sweeten the launch of this special lager with a series of their signature Camden Shout nights at pubs and bars across London where Londoners will be invited to ‘drink the first keg dry’ on the brewery.


Jasper Cuppaidge, Founder of Camden Town Brewery, commented on the launch: “We have so much fun making Strawberry Hells Forever. From the great day out picking strawberries with the whole team, to kicking back in the sun enjoying it later in the summer, this special take on our favourite lager truly encapsulates summer and Camden for us.”


EAT. DRINK. SLEEP August 2016

How to enjoy all the benefits of natural flame lighting, without the hassle. Candle light has always been the perfect way to create a relaxing, warm and intimate ambience. So it’s no wonder that the flickering of a natural flame has featured as the centrepiece for so long on so many restaurant tables. But there are downsides to using an old-fashioned candle. For a start there’s the cost. There are safety issues too. And however lovely they may look, candles drip and leave messy wax to clear up. That’s why TDL, the leading supplier of table lighting to the hotel and restaurant trade, have gone out of their way to source new alternatives that offer all the benefits of the traditional candle without the drawbacks. Their best selling ranges of table lighting from Candola of Austria and Heliotron of Germany, for example, come in a wide choice of designs and use fuel cells to provide a long-lasting natural flame with no dripping wax and a built-in mechanism that extinguishes the flame if the lamp is accidentally knocked over. TDL has also recently added some new designs to its range of fuel cell lighting, to fit in with the latest fashions in

restaurant décor. Right on trend is the Copper Circle range, reflecting the growing popularity of copper as a design statement. For a cool, contemporary look, influenced by the clean lines of a zen garden, there’s the new Rock range. For understated elegance with a hint of luxury there’s the Madrid Diamond range. And coming in August there’s a stunning new range of simple coated glass fuel cell and tea light holders. The technology of fuel cells themselves has come a long way too and TDL is always ahead of the pack with new ideas to make table lighting safer, easier and more cost efficient. The latest addition is the CleanLight range of environmentally friendly bio fuel cells. Suitable for a wide variety of table lamp designs these fuel cells are the ideal alternative to petroleum-based lamp oils. The fuel is produced from purified vegetable oils and won’t cause any harm even if accidentally ingested. Sustainably sourced, CleanLight fuel cells are a great way to do your bit for the environment. TDL can even help you create the atmosphere of candle light, without any flame at all. The new Table Tech range uses a technically advanced double LED to reproduce the kind of flicker you get from a candle. They come in a natural wax setting designed to look just like a real candle and offer significant cost savings compared with tea lights and fuel cells. They even come with a remote control to set timings, brightness and flicker rate. “You just can’t beat the subtle warmth of real candle light” said Richard Hogg, TDL’s Managing Director, “and with these exciting new products we’ve set out to make it even easier to achieve the effect of a natural flame without the attendant costs and inconvenience. They would be a beautiful addition to any table setting.” For more information about TDL’s ever expanding range of table lighting, call 01386 833643 or go to


EAT. DRINK. SLEEP August 2016

Technology within Hospitality

Restaurant Tech Live 2016

The restaurant and takeaway industry is going through a technological revolution. Discover the innovation transforming the future of dining at Restaurant Tech Live, Europe’s most comprehensive exhibition dedicated to the devices, interfaces, emerging trends, and services that are revolutionising restaurants across the globe. On the 27th and 28th of September 2016 at London’s ExCeL, this free event will enable you to view the restaurants of tomorrow and see, feel, and try out the latest products, apps, and systems from around the world. No other event provides you with such a scale of opportunity to see the technology that will transform the way you run your business, attract customers, and set yourself apart from the competition. The exhibition will deliver an exclusive schedule of seminars, a plethora of the industry’s most innovative suppliers, live


demonstrations, and interactive features, and will involve the industry’s most influential brands, including Just Eat, Starbucks, and Yelp. There’s also the Innovation Awards, which recognises the industry’s most progressive suppliers behind the products and services that are breaking boundaries in the food sector. Restaurant Tech Live will run side by

side with another brand new event, the Restaurant Design show, as well as the established Takeaway Innovation Expo and Street Food Live shows, creating the industry’s most awe-inspiring two days. Restaurant Tech Live will be at ExCeL London on the 27th and 28th of September, 2016. To book your free tickets, visit


27 & 28











EAT. DRINK. SLEEP August 2016

Technology within Hospitality

The New Standard

for Restaurant Experience

Can the tech revolution deliver a 21st-century restaurant experience?a Since the world's first restaurants appeared just before the French Revolution, the experience has barely changed: guests wait to be seated, wait to order and wait to pay. Technology promises the next revolution. While apps already deliver efficiencies for table bookings and takeaways, the sit-down dining experience, however, has remained static. As the market becomes increasingly competitive with high property costs and the National Living Wage, this sector is looking for its own technology revolution to deliver efficiency, cut costs and deliver customers the next level of experience. NGi Systems, a startup company, is taking this challenge head-on, building a new technology solution that gives restaurants direct digital interaction with customers at the tables. NGi's founders combine expertise in technology engineering with their experiences in ground-level restaurant operations. Until they officially launch in September at London's Restaurant Technology Live, we can offer you a quick preview of their brainchild, NextMenu. The system replaces paper menus with tablets, transforming menus into a dynamic and interactive way for sit-down diners to manage their meal to fit their needs. NextMenu allows diners to view a photo and video rich, multi language menu. The restaurant can use the tablet to provide detailed food information, including legally required allergen info, add deals and offers and make changes to the menu in real time. Diners have the option of sending orders directly to the kitchen and bar, complete payment and discreetly leave feedback. With more time available, waiters can engage more meaningfully with customers.While restaurant managers may be apprehensive of such a change, director and co-founder Tibor Barna describes this as inevitabile on the long run. “The internet, self-checkouts and smartphones have changed how we view service. With phones and tablets delivering efficiencies


in every industry, do you really think any restaurants will be using paper menus ten years from now? The millennial generation demands an experience that is fast, digital and gives them control�. Is this the beginning of the end for waiters and waitresses? Tibor sees their technology much more as an enabler than a replacement. "A waiter who is stretched thin at rush hour does not have time for meaningful customer engagement. Our system removes the hassle of repetitive low-value work so staff can genuinely engage with customers to add value to their experience." One of the newest members of the team, Maurice Banerjee-Palmer, a bright LSE graduate, reinforced this view. "Working as a waiter in a busy London wine-bar I was barely able to keep up with taking orders. I could see customers raise their hands but there was nothing I could do to serve them faster." The company is keen to emphasise that NextMenu is an enterprise class platform operated as a fully managed service. New features are delivered seamlessly every week to all customers, prioritising based on feedback. The team is preparing quite a show for their launch so they should be worth a visit. Details on the right.

Don’t keep your customers waiting.a Serve up success with

Top Benefits of NextMenu:a Capture every up-sell opportunity

present a multi-language menu show mouth-watering photos of your dishes promote your deals and special offers

Engineered by


Serve a more customers, more easily, every day

speed up tables with easier, faster ordering capture payments with less effort avoid mistakes in orders and billing Adapt quickly to fast-changing realities a

change your prices as often as you need to immediately hide items that are not available add new items or item options in minutes instantly put on sale things you over-produced

STAND 1312


NextMenu Seminar Theatre

NextMenu is setting a new standard for restaurant experience. Can you afford to stay behind? A full system demo will be available at the show, great opportunity to try it hands-on. Exclusive discounts will be offered for engagements initiated at the show.

EAT. DRINK. SLEEP August 2016

Technology within Hospitality

How Tablet Kiosks Can Improve Sales and Customer Engagement Working within the hospitality industry can be very challenging. From table management to quality control, there is an ever growing number of challenges which require special attention and resources. From self-service payment points to digital menus, tablet kiosks can improve sales and customer engagement in all areas of hospitality. Here are four easy ways tablet kiosks can save your business money and resources: 1. Digital Menu By digitising your menu, you can easily update all menus at the touch of a button, ensuring that any dish or drink which is no longer available can be removed quickly and seamlessly. This also ensures a strong first impression, saving menus from looking worn out. The digital menus can also be made available by the entrance with a floor standing kiosk, encouraging interaction and brand awareness. 2. Table Top Ordering Table top ordering improves sales by allowing customers to choose their dishes at their own pace, and not feel pressured to order quickly. This accessibility can also allow patrons to send messages directly to the bar to order another bottle of wine, ensuring any chance to upsell is met even when wait staff are busy. This also saves on wait times and offers better dining experience. Counter


mounted enclosures can also serve as an entertainment hub, displaying games for children or controls for their own digital jukebox. 3. Connectivity and Back of House By connecting a tablet enclosures from a service station to the kitchen, servers can be kept up to date as to the status of tables and dishes, whilst keeping their patrons happy. Order details can be sent direct to the kitchen and save servers the necessity to travel back and forth to the kitchen. This connectivity and increased data visibility can also aid in stock control and inventory management. The enclosures can also serve as a room control panel for use with lighting, music and aircon or even staff clock-in stations. 4. Payment Stations Tablet kiosks can offer multiple types of accepted payment, from contactless card readers, Apple pay, and chip and pin, establishments can give customers the control on how they wish to pay. By integrating a payment device such as a contactless card reader, customers can easily pay using a tablet enclosure, and print out their receipt from a self-serve payment station.

Contact imageHOLDERS today and find out more about our tablet enclosures +44 (0)1202 892863 (UK) or 1-888-858-9778 (USA) or email

EAT. DRINK. SLEEP August 2016

Technology within Hospitality

Dirty Martini, Clapham

A New Bookings Trend Hospitality Industry Bar, pub and casual dining sectors discover pre-booked restaurant business model DesignMyNight launched 5 years ago, primarily focused on London’s bar industry. When it launched it was solely a discovery site, but the two founders, Nick Telson and Andrew Webster, quickly saw demand both from the industry, and also the consumer-side, indicating that people wanted to be able to book into bars. “We would get emails from customers comparing restaurant sites with DesignMyNight, asking why they couldn’t book on ours”, says Telson. The early days saw Telson and Webster phoning up bars and booking in their users directly, seven days a week. After quickly seeing that there was no system to cater for the bar and pub market, they worked with close partners in the industry to develop a booking system that really catered to their ever-changing needs. The bar/pub industry works very differently from the restaurant industry; “we encountered the concepts of enquiry management, multiple bookings on single tables, pre-orders and deposits, as well as the standard realtime bookings”. After a 13-month build, Collins was born.


“The demand was off the charts. It seemed the industry had been waiting a long time for a software like Collins. For our early adopters, their enquiries in, were up, conversions up, and efficiency increased”, adds Telson. Collins was the first system on the market that could cater for a venue’s whole business needs; allowing venues to do real-time bookings, enquiries, deposits, card authentications, pre-orders, phone bookings, email management, data collection and more. “A lot of casual dining/pub/bar sites that had three or four systems in place, could all be replaced by Collins”, notes Telson. Faye Catchpole, Sales Manager at CG Restaurants, who operate the fast-growing chain Dirty Martini, recognises the importance of pre-booked business into their bars, “pre-booked business equates up to 45% of overall sales and increases to 61% during the Christmas period. Since implementing Collins we have seen a dramatic lift in conversion rates with impeccable customer communication”.

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Technology within Hospitality

16 20 at ive us L e ch 70 Se t Te 12 an nd ur ta ta S Barrio Shoreditch

Sweeping the UK

Tanner & Co, London Bridge

As Collins’ client base grew, so did the demand for new features and improvements, which have played a major role in the development of the software. As Telson explains; “24 months post-launch we have implemented over 400 new features and improvements with weekly updates. Continuing to learn from the people that use Collins has been one of our key drivers”. Collins now services over 1’000 sites in the UK and Ireland. Interestingly, they work with huge national pub groups such as Fullers and Young’s, as well as the best independent bars like Purl and Nightjar. Telson adds, “the huge positive is that operations of all different shapes and sizes have seen the benefit of formalising their booking and enquiry process.” Due to the enquiry management and pre-order nature of various Collins features, it sits perfectly with the casual dining sector requirements. As with bars, there is a large new tier of restaurants making a name for themselves that are not high end, but not fast food, and offer top quality fare in a laid-back

and livelier environment. Anthony Knight, Group Sales and Marketing Manager of London group Maxwell’s comments, “Maxwell’s has a varied portfolio of brasseries, restaurants and casual dining establishments. With Collins we have been able to consolidate all our processes into one system for better customer communication, better efficiency and increased conversion”. Collins continues to make a name for itself in the casual dining market with the recent acquisition of Dirty Bones and Wahaca, and 35% of their total client base are now casual dining establishments. “We are not just another booking system. Once a client has seen what it can do and how easy it is to use, they are instantly sold; especially as the price comes in cheaper than other large booking systems on the market”, finishes Telson. To see more and book a demo, visit or call 0203 490 3600 and quote “Eat.Drink.Sleep” to receive an exclusive discount.

The Sail Loft, Fuller’s


Leading commercially licensed music streaming service, Auracle Sound, is now available online via their Web Player, and Android/iOS Apps. With forty channels of genre-specific music, instant connection and a free trial, Auracle Sound offers a cost effective music solution for your business.

August 2016


Technology within Hospitality

From Michelin starred restaurants to burger joints, cocktail bars to hotel spas, department stores to luxury boutiques, music has a profound effect on the customer experience and sets the tone for staff. Auracle Sound has a selection of live channels catering for every conceivable mood and tempo. Hand-picked from thousands of daily new releases; ranging from deep relaxation spa sounds, exquisite classical masterpieces, sun-soaked Balearic songs, rare soul edits, dusty jazz masters, jukebox classics, up beat club dance tracks, to the latest indie releases and current pop hits. All channels are thoughtfully created with this customer experience in mind. Auracle’s encyclopaedic collection includes all the most popular artists, classic songs, and current hits. With any licensed release in the world at your disposal, IP audio offers the customer limitless choice with infinite updating. Looking to stand out from the crowd? Auracle Sound revels in the challenge of a creative brief; getting to know your business and delivering the sonic solution that represents your brand. Auracle’s music consultants are on hand to work with you closely to curate the perfect playlist for your venue. Timetabling enables simple and convenient scheduling to let you set the right mood at the right time of day. Alongside the new software solutions are robust hardware solutions. Remote updates, administration, autonomous scheduling functions and 24/7 status monitoring are all incorporated into the IP audio receiver units, with the highest specification currently available. The hardware players feature an audio buffer that provides seamless playback in the event of an intermittent internet connection. Both the LCD and Compact player house an on-board solid state backup with automatic fall-back, ensuring non-stop music. Auracle Sound stands out as a complete audio solution covering; PPL/PRS licensing for public performance, music profiling, provision, processing, and live streaming via their iOS/ Android App, Web Player, or Hardware.

Sign Up for a Free Trial of the new Web Player and transform the ambience of your business today. Enter the Coupon ‘EatDrinkSleep’ for 50% off the 1st Month’s Subscription fee.

See Auracle Sound at Restauarant Tech Live, Stand 1121


...The pe

... The perfect playlist for your business.

Sign up for a free trial. Reader offer: enter the code ‘EatDrinkSleep’ to claim 50% off the price of your first month’s subscription. Offers ends 01/09/16. Terms & Conditions

EAT. DRINK. SLEEP August 2016

Technology within Hospitality

Meet TastyIgniter – The platform that is about to revolutionise your restaurant The food industry is changing and you have probably noticed that your restaurant is being exposed to a technological revolution. You may feel that you’re falling behind the times and in order to compete in this instantly gratifying world, you need something that will give your business the edge it needs. This is where TastyIgniter can bring your business into the 21st Century.


EAT. DRINK. SLEEP August 2016

Technology within Hospitality

TastyIgniter is a powerful, yet easy to use, online ordering, reservation and management system. Restaurateurs champion its flexibility and their customers love being able to both order in, as well as book up – all online, and all backed up by solid technical support.

What’s in store? TastyIgniter is a seamless solution of tools rolled into one, providing: kitchen management, order management, customer and staff management, store management, table reservations and internationalisation.

Getting started is a piece of cake! Simply install TastyIgniter, select your template, add your menu and Hey Pesto you’re ready and raring to accept orders upon the information super highway. We’re serving up some pretty tasty features

Features • Mobile friendly • 100% Free • 0 Technical skills required • SEO Supercharged • Perfect for chain restaurants • Super easy to customise • Accept Payments • Run powerful campaigns • Essential reports • Multilingual • Multi-Currency • Easy online ordering • Fast online booking • Trusty table management • Intuitive Admin panel • Unlimited Menus • All-in-one website solution • Business boosting review system • Delivery Zones


But one of its most popular features is its ability to integrate fully with GDS services such as and a hotel’s channel manager to ensure a winning situation for both hotels and their guests. “RoomMaster helps you offer bookings 24/7, 365 days a year to your website visitors,” he said.

August 2016


Technology within Hospitality

“Through its seamless interface with GDS reservations such as or your channel manager, it automatically imports reservations, keeps rates and inventory in synch and manages your hotel booking rules. “If you don’t already have representation with a GDS company, NFS can show you how to promote your hotel through a variety of distribution channels and sell many more rooms.”

How roomMaster is helping hotels grab their slice of the online booking action By Luis De Souza, CEO of NFS Technology Group It’s a startling fact that 35m people in the UK now have a smartphone – and one in six adults look at their phone more than 50 times a day.

What did they like about webbooking? Above all, they valued the ease of making their travel arrangements.

So it’s hardly surprising that online booking has become a modern-day phenomenon, with more than 50% of hotel bookings made that way.

So if you’re a hotel with no access to online booking, where does that leave you? High and dry, probably – and likely to get even drier as telephone bookings slow even further.

As more and more of our lives are organised through our handheld devices, that trend is sure to continue to rise. The arrival of the Millennial generation – those born after 1980 – into the hotel and travel market will also push the move to online booking along. These digital-savvy young people have been brought up with technology, and in a recent survey they said they selected hotels using Expedia, or They didn’t think of these services as ‘online travel agents’, but simply referred to them as web-booking.


That means if your hotel hasn’t already plunged into the world of web-bookings, it’s time you did. Fortunately, expert guidance is close at hand. Luis De Souza is the CEO of NFS Technology Group, whose roomMaster hotel management software is one of the most popular on the market, used by more than 6,000 hotels around the world. RoomMaster offers many benefits to smooth elements of hotel operations that range from front desk to housekeeping to procurement and labour.

All bookings made via roomMaster are in real time from a hotel’s existing room inventory so there are never any double bookings, no matter how many rooms or even hotels you have. “Using roomMaster saves a huge amount of time, because no manual data entry is required when bookings are made, and all billing is automated. “That saves staff hours so they can spend their valuable time doing what they do best - engaging with your customers and making sure they have a superb experience that will bring them back time and time again. “The return on investment is exceptional, and we find roomMaster pays for itself within a few months. One customer who can confirm this is the Clew Bay Hotel in Ireland. Using roomMaster hotel management software has revolutionised the way this historic hotel is running its operations. No-one can afford to waste staff resources, and the hotel was previously spending a lot of time manually inputting all rates and availability into all the third party sites every week. The two-way connection between the hotel’s SiteMinder channel management system and roomMaster delivers seamless integration and real-time online distribution – a dream come true for sales and marketing manager Shona O’Malley and her team. “From the moment the integration was in place, we were able to free up our reception staff to do other important things,” she said.

EAT. DRINK. SLEEP August 2016

Technology within Hospitality

Another prestigious hotel group, The Mercer Collection in Portsmouth, also takes advantage of roomMaster’s superb integration facilities, this time working handin-hand with the Availpro Smart Booking Engine.

Ellie and her staff are highly appreciative of the fact that roomMaster provides easy online accessibility. It means they can log in to the system from wherever they are.

Luis De Souza says NFS Technology Group is reporting more and more interest in roomMaster and its effortless GDS integration – and he’s convinced the market will continue to grow.

The extraordinary popularity of The Mercer Collection’s hotels had meant speedy growth up to seven hotels, and they realised their paper diary booking system needed a serious upgrade.

“We love the complete convenience, and while it’s hard to quantify the benefits, we know we’re saving a huge amount of time,” she said.

“Globally, revenue in the hotel industry is predicted to reach $550 billion dollars this year,” he said.

roomMaster’s integration with Availpro gives the hotel group access to a complete e-booking suite of software including tools to operate online distribution, maximise commission-free bookings and make informed decisions on price optimisation and e-reputation. Reservations Manager Ellie Hogston said: “We have now a professional and comprehensive booking engine on our website ensuring maximum conversion from our own site.”

“For instance, once a booking is made through Availpro Smart Booking Engine, it goes straight away into the roomMaster system without us having to manually enter them, and the amount of time we save is massive. “Previously, we had to create an email confirmation and send it out – now we just push a button and it’s done.”

“The individual hotels and groups that grab that money will be the ones that – like Clew Bay Hotel and The Mercer Group – know easy online booking and a friendly, personalised service are as crucial to today’s travellers as well-appointed rooms.” * To find out more about roomMaster hotel management software, visit or call 0800 731 8451.


EAT. DRINK. SLEEP August 2016

Technology within Hospitality

Transparent WIFI Ocean WiFi was built to fulfil two fundamental needs – firstly, to provide clients with a sensibly priced, reliable, robust WiFi solution without blinding them with technology. Every project we take on is based on our clients’ individual requirements – including integration with management or corporate networks. The second was relating to customer engagement. Ocean WiFi allows the venue – be it a pub, restaurant or hotel to continue a relationship with their customer or guest after they’ve left the establishment. Customers may drop in once, visit infrequently or return regularly – whatever their habits you will be aware of when they visit and how long they stay. If you don’t see them for a while you’ll have the ability to entice them back, remind them you’re there or just update them on what they’re missing. Ocean WiFi becomes unique to your business – our system allows you to greet customers and guests with a slick, professional splash page branded with your logo, colour scheme, font style, images and choice of Social Media (Facebook, Twitter, Instagram, LinkedIn) or a contact form to connect to your free WiFi. During the connection process customer data is collected for the purposes of safety, marketing and promotions. Once customers and guests are connected you have the facility to redirect them to a specific landing page, your website or an alternative webpage. You can also use demographic focussed redirection – giving you the opportunity to expand promotional options. There is marketing campaign functionality built in to Ocean WiFi – you can create a striking email campaign (including click through), send to a bespoke list of customers or guests (including one, several or all venues, if part of a group), follow the outcome of the campaign with full reporting and valuable indicators of success. The campaign emails are sent from your own email address. The Ocean WiFi portal is hierarchical to allow individuals within your business varying levels of management, edit and read only responsibilities. Ultimately you have full access to every key area – splash pages, landing pages, marketing tools, email campaigns, visitor reporting, analytics and statistics. The key to our business is working closely with our clients. We want to make sure you get the most out of this asset – we’ll set you up with splash and landing pages, provide training and ongoing support. But for your peace of mind, it’s simply about us being there for you when you need us.


The Icon Lite is the latest in NSM Music’s hugely successful Icon jukebox range to benefit from rapid advances in jukebox technology – as well as meeting rising expectations among customers. The wall-mounted Lite is elegantly styled in a black metallic casing creating an attractive and affordable product, says NSM Sales Manager Alex Kirby.

August 2016


Technology within Hospitality

The Icon Lite is the latest in NSM Music’s hugely successful Icon jukebox range to benefit from rapid advances in jukebox technology – as well as meeting rising expectations among customers. “That technology, coupled with its potential for meeting users’ music and entertainment demands, plus its competitive price, make the Lite a heavyweight when it comes to creating strong revenue streams in pubs, clubs, leisure venues and holiday parks.” The amplifier and power supply have now been amalgamated, contained within one box. This makes installation and replacement quick and easy. The amplifier design includes digital noise isolation technology for improved sound clarity and a new chipset which provides intelligent protection features to preserve the jukebox, speakers and cabling. Output data is comparable to the older amp. Its standard features include Karaoke, 150,000+ audio tracks online; a 19” infra-red touch screen; HDMI and auxiliary inputs/outputs; multi-function remote control (wired / infrared); Internet ready with optional WiFi.

The Icon Lite – a ‘heavyweight’ wall mounted jukebox 36

Created in Germany in the 1950s to produce American-style jukeboxes, Leeds-based NSM Music has gained an enviable reputation for combining aesthetics with innovation. NSM Music were the pioneers of the digital jukebox and actually patented the idea of downloading music via a media source as early as the late 1980s. NSM put the world’s very first digital jukebox into a UK pub in 1998. “Technology is a wonderful thing but we must always remember that modern customers demand style as well. “We’ve been responsible for many technology breakthroughs in the jukebox music industry, ranging from state of the art CD changing devices to the most attractive interactive digital jukeboxes today – we’ve also been responsible for some of the most stylish products ever produced. “The Icon Lite is undoubtedly another in a long line of stylish jukeboxes,” adds Alex.

No middle men, no surprises, no unwanted features…

The Pulse jukebox has it all

August 2016


Technology within Hospitality

Mediatheme’s new Pulse jukebox – which operates in conjunction with The Entertainer touch screen entertainment system – is the juke box that pays for itself.

Operators don’t have to share revenue with anyone. The coin-operated Pulse can be added to an existing Entertainer system and site operators get to keep the cashbox takings. The Pulse features 20,000 tracks from Mediatheme’s extensive audio library. It’s simple-tooperate design and manufacture gives operators 100 percent control of the cashbox. The UK’s No 1 touch entertainment system, The Entertainer now features an all new, user friendly interface and split room ‘zoning’ capabilities supplied as standard. Crammed with music, videos, karaoke, bingo, race nights, quizzes, games and advertising features, The Entertainer helps drive footfall, increase dwell time and maximize customer spend in a wide range of venues including pubs, clubs, holiday parks, hotels, university campus venues, and cruise ships. It features a simple to use touch screen providing instant access to a huge variety of features and allows total control of entertainment programmes, including the ability to plan events calendars and increase revenue. Advertising templates provide the ability to create still or video animated adverts in a few minutes, promoting food and drink, forthcoming events and parties, or third party suppliers such as taxi firms.


Mediatheme Operations Director Scott Williams explained: “Used in conjunction with industry leader, The Entertainer, the Pulse provides a truly comprehensive music and entertainment set-up that’s a great benefit to any leisure operation. “We’re constantly looking at ways we can provide revenue boosting features for customers. The system now delivers even more than before, not just in fun and music but, in features such as being able to include advertising and split room zoning on The Entertainer.” Mediatheme provides an update service each month, ensuring each system is kept up to date with the very latest chart music releases and customer requested songs, as well as the latest video hits, new and classic karaoke tracks, and new quiz questions.

To book a free demonstration for The Entertainer or Pulse Jukebox – or both - call 01572 771363 or visit

EAT. DRINK. SLEEP August 2016

Technology within Hospitality

Unleash the Power Behind the Payment Zapper launches game changing in-app loyalty rewards platform Zapper has been disrupting the hospitality industry for the last 18 months, encouraging more and more customers to dine and dash using its simple scan and pay app. Now users can go completely cardless. The end is nigh for countless loyalty cards clogging up your wallet as Zapper launches its innovative stamp-style in-app loyalty platform.

via mobile phone and 3C’s revealed 60% of consumers make more monthly visits / purchases because of a mobile enabled loyalty programme. Zapper gives businesses a smart way to automatically understand their customers and reward loyalty to encourage future spend through in-app rewards, messaging, push notifications and beacon technology.

With an increasingly competitive market space, it’s critical for brands to go the extra mile to reward and retain their customers. Successful operations recognise customers are increasingly tech-savvy when it comes to hunting down offers and rewards with nearly one third of consumers using their smartphone to search for deals before dining out. Therefore, targeted offers and personalisation are an essential way to engage and encourage repeat visits, rewarding customers for their time and spend in your venue whilst ensuring they come back again, and again.

Gerry Hooper, CEO Zapper UK, says “Endorsed and trusted in 10 different countries, the Zapper solution is easily adapted to any payment environment. Simple to use, without compromising service, Zapper provides the hospitality industry (and now Retail, Bill Payments and Transport) with an ideal multi-platform for venues to understand and reward loyal customers, thus encouraging re-use and sharing amongst peers.”

Combined with Z-Beacon location-based technology and a messaging platform, businesses such as Caffe Concerto restaurants, are benefiting from new, smarter ways to engage with customers. Caffe Concerto, “We were really impressed with the complete Zapper solution, we’ve now rolled out through the rest of our Caffe Concerto sites.” Whilst users love the ability to pay securely using their smart phone, many still find their wallet laden with loyalty cards and expired paper vouchers. Zapper already enables customers to settle their bill in seconds, automatically redeem vouchers and leave instant starred feedback on their dining experience. However, diners are now able ditch their cards completely and instantly collect loyalty rewards for every visit via the app. James Sykes-Hagen, Director of Business Development, Zapper UK, comments, “Life loves loyalty. In the 2015 Loyalty Consensus commissioned by Colloquy, 75% of those surveyed said they stayed with a brand because the rewards and offers were relevant to them. Digital, in particular mobile, allows businesses to collect a variety of customer data, using Zapper at the point of payment, which recognises individual customer habits for future incentive campaigns.” The growth in smartphone use has driven significant changes in customer behaviour and presents a huge opportunity to businesses. Findings from Visa and Bond Loyalty show 57% of their members would like to engage with loyalty programs


Interested to find out how Zapper can help your business? Call 0333 370 4414 or email Zapper already has thousands of restaurants using the system internationally and is launching into Retail, Transport and Bill Payments. The Zapper app is free to download for Android, iOS and Windows Phone platforms. For more information about Zapper please visit:

EAT. DRINK. SLEEP August 2016

Hilden Style Awards Continues the Hunt for

Stylish UK Hospitality Closes for entries 2nd September 2016

The Hilden Style Awards are off to a great start for 2016, with an overwhelming response from hotels, restaurants, and care homes across the United Kingdom. Over 40 establishments have entered so far, with a range of interior styles that showcase the diversity of hospitality and care home interior design out there. Hilden, powered by textiles giant, Vision Support Services, is currently searching the country to uncover the ‘unsung heroes’ of stylish hospitality design. The aim is to find the most stylish independent establishments in the hotel, restaurant and care home sectors. The entries will then be judged by a panel of industry experts after the submission period closes. The categories this year are: Most Stylish Independent Hotel/B&B, Most Stylish Independent Restaurant and Most Stylish Care Home. This year’s judges include: Lee Birchall, Architect & Interior Designer for Bar/ Restaurant/Hospitality and Healthcare, Ellie Tennant, Interior Design Journalist, Gemma Ralph, Deputy Editor of Hospitality Interiors Magazine, Lucy Forsyth, Healthcare Interior Designer, Victoria Hargreaves, Sales Manager of Vision Support Services’ Hospitality division and Eat.Drink.Sleep’s very own Jeremy Tring.


So far, Hilden has received entries from the likes of small B&B’s hidden in the English countryside to large independent hotels with fine restaurants and luxurious spas. Hilden has found that the size of the place matters little when it comes to style; small hotels can concentrate on the little details, and even large hotels can manage to create each room in its own unique individual style. Some notable entries include Hotel Gotham in Manchester, which is an art-deco style hotel that’s packed with vintage décor. On the food side, entries include the rustic Roebuck Inn in Cheshire. If a hotel that also has a restaurant is having trouble deciding which category to enter, they needn’t worry. Hotels with restaurants are invited to enter both categories, giving them two chances to wow the expert panel of judges. Finally, care homes are welcome to submit their entries too. Aria Care Home is one entry, with a design that uses style to create a comfortable experience for residents. The winners won’t go away empty-handed, with Hilden supplying a range of prizes alongside increased exposure. Prizes in each category include £500 to spend at, two Nespresso coffee machines, his and her Liddell robes, a double page spread in the annual Hilden Style Guide that’s sent to over 75,000 readers, a glass trophy with a certificate and more. The Hilden Style Awards are open from 16th May to 2nd September 2016, click here to enter.

Enter your stylish establishment into this years Hilden Style Awards Closing date for entries - 2nd Sept

The Hilden Style Awards are a celebration of all things stylish, if you have a stylish restaurant, B&B, guest house or independent hotel these are THE awards to enter in 2016 Our Hilden Style Awards has been running for over four years and has showcased many stylish establishments through our Style Guide which is created from the fantastic entries from the Style Awards. Download this years Style Guide at This year we’re back with brand new categories, brand new prizes and brand new judges. – including Eat.Drink.Sleep’s very own Jeremy Tring. — The Categories —

Independent hotel/B&B

Independent Restaurant

Care Home

— Prizes —

£500 to spend at

2 x Nespresso

Glass trophy

coffee machines

& certificate

Plus more

— How to Enter — Simply submit a photo that best sells your stylish venue. Visit to find out more or email your entry to The Hilden Style Awards are open to independent establishments or groups with less than 10 venues only.

EAT. DRINK. SLEEP August 2016

Mitre helps hotels give their bathrooms the right look Super soft white towels that smell clean and fresh and fluffy indulgent bathrobes are high on the list of what hotel guests want, according to a recent Mitre Linen survey.

“We are working with an increasing number of leading hotels who are keen to personalise their linen for a more luxurious, bespoke experience.


which will leave guests feeling indulged while its Riviera towels combine softness, strength and durability. In Mitre’s Essentials range, Honeycomb polycotton kimono-style bathrobes are ideal for hotels with spas, who desire a The survey of guest expectations found more lightweight option that is easy to that 99% of guests expect hotels to launder and maintain if they have a quick provide good quality towels. It also spa customer turnover. revealed that half of guests think a hotel is better if it provides branded towels and The company’s Enigma vat-dyed towelling 60% of hotel guests would prefer a large range, designed in consultation with bath sheet to a large towel. some of the world’s leading spas, provide great quality and value and come in slate, “Wonderfully heavyweight towels and black, chocolate and sand. beautiful bathrobes can bring a touch of luxury to a hotel room and help to exceed Their Nova towels come in 10 colours, a guest’s expectations”, says Stephen making it easy to identify towels from Broadhurst, Managing Director of different areas or ideal for complementing Mitre Linen, the trusted British supplier a room’s colour scheme. of inspiring linen, towelling and soft Stephen said: “Providing guests with a furnishings to the hotel trade for over 70 bathrobe and super soft bath sheet are years just a couple of ways to make them feel Using their wealth of knowledge and completely pampered and indulged. experience, Mitre can handpick a range “With all the different styles, materials of towels and bathrobes to suit a hotel’s and product ranges available, we can help different budgets. establishments choose the right products for their brand and their guests.” Mitre’s designer range Heritage encompasses products that can be Personalising towelling and bathrobes is made bespoke. The company’s luxurious becoming more popular. Ambassador Taupe 100% cotton Turkish towels have a border which can be colour Stephen said: “We are working with an increasing number of leading hotels who matched with a desired Pantone, as are keen to personalise their linen for a more can the piping on the range’s matching bathrobe, which can also be embroidered luxurious, bespoke experience. for that extra special touch. “Hotels are interested in everything from having their logo embroidered onto For little ones, the range includes the towelling and bathrobes to bespoke Bride Clarence bathrobe which is suitable & Groom robe sets which can really add a for children ranging from 5 to 10 years personal touch to a hotel’s offering. old. Made with 100% polyester, this “Other services include Jacquard weaving, wonderfully soft bathrobe can make the where the name of a hotel can be woven smallest of guests feel special. into a towel.” In their Luxury range, the Curzon bathrobe is a classic heavyweight cotton Mitre’s catalogue is divided into different ranges – from Essentials and Comfort towelling bathrobe available in white or to Luxury and Heritage by Mitre, the sand and is extremely absorbent. company’s designer collection. Budget options include the super soft Vienna bathrobe in Mitre’s Comfort range









SJS Laser Cutting

August 2016

With Shmoo it couldn’t be easier, all you need is a Shmoo Mixer, Shmoo Thickshake Mix and ice cold milk to create perfect Thickshakes. With no wastage or mess, thanks to Shmoo’s unique ‘Mix in Cup’ system, and FREE Disposables – what more could you want?

 99% Fat Free  Low in Sugar  No Artificial Colours, Sweeteners or Preservatives  Gluten Free  Suitable for Vegetarians  5 Delicious Flavours  Average of £1 Profit per Cup  FREE Disposables

Please Quote – Eat.Drink.Sleep.15




Pioneers in the speciality coffee industry, offering Nationwide service and solutions

Mulmar Foodservice Solutions Mulmar is a market leader in the supply, installation, maintenance and service of espresso coffee machines and bean grinders. Our years of accumulated knowledge and expertise can also be drawn upon to consult, specify, deliver and install bespoke design solutions. Our in house designers can create turnkey design solutions for bars, restaurants, kitchens, cafĂŠs, delis and specialist commercial catering facilities. We have a national sales and service team that covers the UK and Ireland We are proud to be the UK importer for some of the largest & most innovative espresso coffee machine and food services manufacturers in the world. +44 (0) 845 688 5282 Mulmar Foodservice Solutions Inspiration House, 152 Great North Road, Hatfield, Hertfordshire, AL9 5JN.

EAT. DRINK. SLEEP August 2016

Contract Furniture & Furnishings

Restaurant Design Show The Restaurant Design Show is the UK’s largest restaurant design event being held at London’s ExCeL Centre on the 27th & 28th September 2016. The show attracts over 3000 restaurant, bar and café owners, interior designers, and a variety of industry professionals.

They will be also running seminars showcasing the latest products, in lighting and sound technology, flooring, heating, furniture and much more. If you own a restaurant, bar or cafe, looking at redesigning your establishment or if you’re thinking of opening a venue, then this is the only event in the country that will fill you with inspiration and help you network with the right people in the industry to make it all possible.

This brand new show will deliver the foremost in design ideas, inspiration and creativity to restaurant owners, architects, designers, and other industry professionals from across the country. It also caters for individuals either looking for start-up inspiration or to reinvent their establishment, as well as interior The show runs alongside Takeaway Innovation Expo and design professionals seeking the opportunities available in this Restaurant Tech Live, the UK’s largest food industry events specialist market. and presents the ideal opportunity to assist the growth of your business, network and do business across an exhibition Some of the industry leaders are going to share their experpacked with value-added show floor features, benefiting from tise in over 50 various inspirational seminars covering areas workshops, seminars and a dedicated networking area. from contemporary design trends, interior design tips and techniques, customer service secrets and much more. Among To register for your free ticket and for more information, please many talented professionals we have names like Frances Brom- visit: ley from the British brand Scabetti, talking about creating an impact with sculpture and light. OPENING TIMES: Tuesday 27th September Neil Whitehead will be talking about how communicating 10am - 5pm across different platforms, including social media, is essential Wednesday 28th September to capture customer attention by creating fascinating, evolv10am - 5pm ing stories that work with your brand and encourage them to LOCATION: visit more regularly. ExCeL London Royal Victoria Dock I will explain how we have developed this 360° concept for London bars/restaurants in many different countries. Federico Toresi E16 1XL will be talking about the synergy between design, food and service. As well as the keynote speakers we have over 120 For more information, please visit: of the world’s leading suppliers will be there, experts will be sharing new products, design ideas and advice to inspire restaurant owners.

















EAT. DRINK. SLEEP August 2016

Contract Furniture & Furnishings

Global Upholstery Solutions has only existed as a company since the start of the year, but has a long heritage and a wealth of experience. General Manager, Lee Ness, explains the paradox. “This business can trace its ancestry back 30 years in various forms and under various owners. The previous incarnation was purchased by the Stannah family at the beginning of this year to become part of the Stannah group of companies. Stannah has a heritage stretching back 150 years and most of it’s products are upholstered, so it is an obvious step forward.” The new business retained all the existing staff and have added new ones, but now has the backing of being part of a much larger group. This investment started with new, completely refurbished environmentally-friendly premises and in new machinery. The business is now fully operational and looks to grow into new, old markets. Account Manager, Steph Judge explains: “Over the years, our team has undertaken lots of different work and are highly skilled. We have manufactured bespoke furniture, refurbished everything from theatres to pubs and restaurants. Over the years, the business retracted back to a core set of products and customers but, with the backing of the Stannah family, we’re now moving back into those areas.” Global Upholstery Solutions has now joined the Hampshire Chamber of Commerce and has also been awarded British Contract Furniture Association membership after a successful audit. Existing relationships with customers like Herman Miller and Hussey Seatway have been strengthened while the supplier base now includes higher end fabric suppliers such as Panaz and Kvadrat. With the new facility tied to existing capabilities, the business is looking to connect with Interior Designers, Specifiers and Architects to work together with the team at Global and benefit from a fresh, responsive and vibrant company with low overheads, a simple, open price structure and the ethical approach of a family business. The GUS company motto from an African Proverb sums the company up nicely:

“If you want to go fast, go alone. If you want to go far, go together” Global Upholstery Solutions is happy to invite customers and specifiers to view their facility and discuss their requirements.


EAT. DRINK. SLEEP August 2016

Contract Furniture & Furnishings

HYPNOS: A ROYALLY Hypnos has been crafting bespoke, made-to-measure mattresses and beds for the finest international, boutique and independent hotels, resorts and spas from around the world for over 100 years. The proud holder of a Royal Warrant – a mark of excellence in British craftsmanship - since 1929, Hypnos has also won numerous industry awards, being voted the UK’s Bed Manufacturer of the Year twice, and named Considerate Hotelier Supplier of the Year amongst others. These accolades, along with Hypnos’ outstanding full service project management solution which provides hoteliers with speedy in-room installation, are all defining factors which set Hypnos apart from other bed makers. Furthermore, Hypnos also offers hoteliers a bed disposal and recycling

service that offers a zero carbon footprint and zero landfill solution for old beds, meaning nothing goes to waste. Renowned as the leading supplier of hospitality sleep solutions, Hypnos produces supremely comfortable, hygienic, safe and durable beds, sofa beds and mattresses designed for the rigors of the hospitality industry. Each bed Hypnos makes combines traditional skills with constant innovation and each product is uniquely designed to provide unparalleled support, resilience, comfort and hygiene.

Lansdowne Cashmere mattress with deep divan base in Henna Black fabric by Sanderson and Faye Extra-Tall headboard in contrasting Ruskin Linden fabric by Sanderson. Shown in Super Kingsize. Available from Hypnos –


August 2016



Contract Furniture & Furnishings

Hypnos Beaumont mattress. Available from Hypnos –

Hypnos’ latest offering – the Beaumont mattress has been designed specifically with the hotelier in mind, features a sewn-in topper which provides an in-built level of extra luxury and comfort for guests. As it requires no turning at all, just seasonal rotation, it is extremely practical as it minimises housekeeping and maintenance to one side of the mattress. Additionally, the Beaumont was created to be 20% lighter than Hypnos’ other turnable hotel mattresses, meaning housekeepers can quickly and easily rotate the mattress on their own without the need of help. As with all Hypnos beds, the Beaumont is also treated with HealthGuard™ to ensure guests experience a comfortable, clean and bed bug free night’s sleep. Its safety levels are boosted by compliance with BS 7177 (Crib 5) Fire Retardancy regulations.

Each mattress can be matched with a range of divan styles, with the option of hidden pull-out extra beds, and finished with a beautiful headboard to ensure the bed not only feels good, but looks good too. As a strong British brand with a global record for supplying hotels with sumptuous, hard-wearing and sustainable beds, Hypnos prides itself on its reputation for making the most comfortable and stylish beds in the world. Its international reach with its licensee partners proves this, with the company supplying beds to Rocco Forte, Marriot, Holiday Inn, Soho House, Premier Inn and Corinthia around the world to name but a few. For more information about Hypnos, or to view the full product range, please visit


Forbes Group is a leading British manufacturer and supplier of hospitality, conference and banquet furnishings to leading venues worldwide.

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EAT. DRINK. SLEEP August 2016

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Contract Furniture & Furnishings

BROWNS RESTAURANTS LONDON Inside Out Contracts for Browns Restaurants, offer stylish dining within authentic design-led interiors that epitomise the classic and chic British-style Brasserie. Briefed with the refurbishment of two London venues housed in heritage buildings, Inside Out Contracts, a leading supplier of contract furniture devised and supplied a range of contemporary and bespoke seating and tables attuned to the Browns re-branded identity. The result sees both Old Jewry and West India Quay London venues modernised with a prevailing focus on furniture and finish choices. From the main dining floors to the private dining rooms, modern chairs and stools juxtapose old worldly accents of brass, marble and decorative wooden wall panels. Keeping with the Brasserie character, Carrara marble table tops with black powder coated table bases accompany the selection of seating to cement the modern meets traditional scheme.


The modern Somers chair in both side and armchair styles are also used interchangeably throughout in grey and mocha toned leathers. Introducing traditional tweed into the mix, the Happy bar stools at West India Quay carry a contemporary design to complement the existing Somers range. Traditional bespoke bar stools designed specifically for the client feature fluted backs, studded trims and traditional swivel bases. Upholstered in sumptuous Lichen green leather and handmade by Inside Out Contracts UK workshop, these stools hone in on the Brasserie-style interior. Design by Design Clarity Furniture by Inside Out Contracts +44 020 8305 3130

Avenista Table Reservations also provide all-inclusive access to their incredible support team (awards surely coming sometime soon!) who can implement booking strategies and take care of all of the administrative duties involved in managing the software too. It’s no surprise that Avenista® customers tend to be busy, extremely well-run restaurants who are always looking for that extra bit of efficiency and want it without hefty prices attached. Unlike so many booking systems Avenista® do not operate a Diner portal and so will never attempt to sell tables from competitor restaurants or gazump a restaurant’s Google ranking.

Never heard of Avenista®? Well, perhaps you can be forgiven. With the stampede towards basic, web-based booking systems in recent years many restaurateurs completely overlooked this unassuming UK company, attracted instead by the fanfares of the big booking operators. But one size does not fit all and having experienced high running costs or poor service delivery many restaurateurs are now looking elsewhere and finding Avenista has intelligent, super-easy software with everything they need and more for often a fraction of the cost. With more than 10 years’ experience delivering Table Reservation software the team at Avenista® know what makes busy restaurants tick and have continuously honed and polished their software to make running a Front of House effortless. These days millions of diners are seated each year using Avenista® systems. Oddly perhaps, at Avenista® their mission is for their customers to spend the minimum time possible using the booking software, yet still have the software do exactly what the customer needs, enabling them to spend more time in their restaurants on activities where they can really add value. To achieve this they worked on making Avenista® intelligent and efficient without taking away any of the features that allow restaurants to deliver really personal service to their Diners. And, so keen are they to deliver on the mission they

As Kerry Beswick (Managing Director of Avenista®) says – “We have absolutely no relationship with Diners at all. Everything we do is focused on the restaurateur. We are all about providing the absolute best tools and services for our customers to help them make the best restaurants.” With an impressive client roster, awesome features (including a new online payment feature for events and deposits – saving restaurants huge amounts of time, and reducing no-shows), and pricing lower than anything comparable, many restaurateurs are now getting the message and switching to Avenista® saving themselves time, money and headaches.

Mobile Friendly/App Friendly Bookings Marketing & Promotion Tracking Extensive Pre-Payment Features Intelligent Diary With Class-Leading Flexibility Table Management Walk-Ins and Waitlisting SMS Paging FREE Online Bookings Avenista is the must-have tool for busy restaurants still struggling with pen and paper and is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective. You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your reservations partner.

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EAT. DRINK. SLEEP August 2016

Epos Means Productivity

For Theatre Bars to Street Food There was a time when an electronic point of sale (EPOS) system was out of reach for the vast majority of independent bars and cafes. Such EPOS systems, with their touch of a button payment to reporting features, were the preserve of multi-national, multivenue operators. That is now changing with new technology and cloud based software provided on a subscription service.

have different audiences; different audiences prefer different types of drinks, so it just means that when we know another show is coming up which is similar, we can make sure that these drinks and these services are available for those shows.” For brother and sister entrepreneurs, Sukho and Joo Lee, having a handle on the performance metrics of their first Korean and Mexican fusion restaurant Korrito is also vital. “The most attractive element was its cloud-based control panel we could easily access,” they said. But Sukho goes further and highlights how he can “track staff times, inventory management and other features. Even when the internet isn’t working, it can operate offline.” In order to be efficient, a popular bar or restaurant requires a very reliable till system, which The Soho Theatre Bar’s Sebastian says they have found in intelligentpos: “the Backoffice is so easy to go to and use, everything can be traced, everything can be tracked, so it keeps my accounts much more precise.”

Scottish based tech company Intelligent Point of Sale launched the UK’s first iPad, cloud-based EPOS app, intelligentpos® in 2013, with the specific purpose of putting big business tools into the hands of businesses of all sizes. As well as the basic task of taking payments (including contactless and Apply Pay), intelligentpos records and monitors sales, collating the information into business insights, such that business performance can be assessed more accurately and acted upon. Since its launch, intelligentpos has been adopted by an impressive client base of single venues with one till, through to multiple venues with many terminals spread over a number of different locations. One client is The Soho Theatre Bar in London’s West End. It serves the 167,000 annual visitors to the 150-seat venue next door and Sebastian Collins is the bar’s Assistant Manager. He said: “We didn’t really search too far after we found intelligentpos”. After seeing all of the system’s capabilities they were sold. According to Sebastian, one of the most valuable functions is the Backoffice Reporting system. In a venue such as his, where the audience or customer base is frequently changing, he needs to be aware of trends: “For each of the shows we


The already large and constantly increasing number of businesses of all sizes, in hospitality and retail, adopting intelligentpos is testimony to the importance of the EPOS solution and reporting tool developed by Intelligent Point of Sale. intelligentpos is the affordable and efficient way to sell more, generate loyalty, increase profits and grow.

EAT. DRINK. SLEEP August 2016

Counters and Food Display Serge Kremer, CEO and owner at leading refrigeration company Husky, gives his tips on purchasing and managing refrigeration products for professionals in the hotel, bar and restaurant industry. 1. What models are best suited for the hotel, bar and restaurant industry?

3. What tips would you offer on successfully operating them once bought?

“To meet both front and back of house requirements, I would recommend robust, sturdy prep counters and storage units. Look for products that will comfortably fit in your kitchen, but will still leave you room for preparation and enough space during busy service times.

“In this industry, refrigeration products need to endure hectic and busy surroundings. Whilst this can’t be avoided there are a few things you can do to ensure they withstand wear and tear for longer. “

“Products like our stainless steel fridges and freezers are ideal as they are available in both upright and under counter, and are available in a range of different sizes. “When it comes to bars, our back bar chillers are a stylish, yet robust product that transforms the look of any bar with LED lighting to really showcase the array of drinks on offer. Features such as self-closing doors, high insulation and running on Greenpeace approved hydrocarbon, mean they’re optimised for energy too.” 2. What features should buyers look out for? Which ones are unnecessary? “Key features to look out for include consistent chilling capabilities at high ambient operating temperatures. Restaurant kitchens can reach considerably high temperatures especially during the summer months, so it’s important to look for a fridge that can remain fully chilled in this environment. “Look for durability features such as strong hinges and sturdy lockable castors. In a busy working kitchen, your units will need to withstand a heavy amount of usage, with staff (perhaps unintentionally!) slamming doors shut and needing to grab items quickly. “With fridges and freezers being cleaned so regularly in this industry, it’s important to consider how easily the gaskets and interior components can be removed. Look for units where this can be done quickly, with little fuss.”


“Clean your fridge or freezer regularly after every service, not only will this keep your food items in order, it will also protect your fridge from a build-up of grime. “ “Work out what the optimum temperature is for your fridge or freezer. Depending on the average room temperature this will vary. Once purchased, test out a few different temperatures to see which is best to keep your food chilled.” 4. What aftercare packages are available? Are they worth having? “Most companies will have their own aftercare package. Take some time to consider the best package for you when purchasing your fridge or freezer. Husky offers a 2-year parts and labour warranty with all equipment. Although our equipment is designed for long life, we appreciate that outlets want that extra peace of mind.” 5. What one tip would you offer someone who is about to buy a fridge? “Take time to research a number of different companies before you make a purchase, to make sure you’re buying the best product for your needs. “Buy from a trusted supplier who will not only supply your equipment but can also offer excellent customer service for years to come. At Husky, we pride ourselves on the reliability of our fridges. We offer the best aftercare service possible which includes a two years parts and labour warranty and recycling old products.” For more information on all Husky products, visit:

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EAT. DRINK. SLEEP August 2016

Cleaning & Hygiene

Maidaid Halcyon As with the rest of the catering industry, warewashing technology is evolving all the time. As part of this progress, by developing machines that use ultraviolet light and a precise balance of wash time and water temperatures, Maidaid Halcyon is able to offer new levels of cleanliness and hygiene to users of its warewashers. Maidaid offers an extensive range of undercounter glass and dishwashers, pass through and tunnel dishwashers. Every model in the range is designed for the most demanding environments. Maidaid Halcyon Sales Director, Julian Lambert says ‘The Evolution range not only has low water consumption and lower temperature levels of operation; a green cycle for economy and an

intensive programme for brilliant cleaning of the dirtiest items, – it also has a Sanitising Cycle that has been specifically devised to balance wash time and water temperature in order to achieve a superb level of cleaning that achieves a rating of AO 30. ‘The features of the Maidaid Halcyon Evolution range are pretty unique within the warewashing market in the UK today – when it comes to cleaning

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and hygiene this is the best range in its price bracket available on the market today.’ For establishments that must meet the strictest of hygiene requirements, Maidaid has developed the new MH525. Part of the MH range of heavy duty and special application dishwashers, the MH525 is ideal for health care environments.

for establishments such as nursing homes and hospitals. Not only does it achieve a clean finish that reaches new levels of germicidal hygiene, but also the new, shallow wash tank with surface filter on the MH525 has been specially designed for ease and efficiency of machine cleaning.

‘Maidaid Halcyon is dedicated to providing customer focussed onsite support. One of the main This dishwasher has an impressive 9 wash cycles. training topics, and one that we are passionate Where ultra-hygiene is required, a unique feature about, is that of good housekeeping and how of the MH525 is an ultra violet germicidal lamp that imperative it is to clean warewashing machines operates within several of the cycles. These cycles and equipment on a daily basis. Not only will incorporate a period of exposure to germicidal UV this make the machine last longer but most for dishes. The MH525 also runs 4 cycles with total importantly it will help to maintain high levels of drain, giving an intensive wash, also incorporating hygiene and give better, cleaner results.’ a period of ultraviolet light, for ultra-clean cutlery. For details on this and all Maidaid Halcyon Julian Lambert goes on to say, ‘this model is ideal products please visit

warewashing and ice machines

ice machines The superb Maidaid ice machine range caters for every ice requirement.

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August 2016

Cleaning & Hygiene

EAT. DRINK. SLEEP August 2016

Cleaning & Hygiene

Choosing the Right Warewasher With a number of different cleaning options on the market, it can often be a daunting task deciding which warewasher is right for your business. David Smithson, CEO of Classeq, discusses the equipment available and the key choices to make in order to purchase the right warewasher. “Product development is key in the cleaning equipment market and hotels, bars and restaurants looking for warewashing solutions will find everything from compact frontloading dishwashers that suit smaller kitchen spaces, to free-standing utensil washers for high volume establishments. The market is complex, but in summary, there is something to meet every need. “Selecting the right equipment initially is imperative – the wrong choice can be costly as there is no such thing as a one-size-fits-all when it comes to warewashing machinery. Therefore, we always advise our customers to really take into account how much space is available for equipment before investing in any washing equipment. This point is particularly key for large establishments, where having a machine which matches footfall will mean that staff members can keep on top of the dishes, glassware and crockery, and upkeep the highest possible hygiene standards, crucial to any business. “For those who are uncertain, we advise keeping track of how many dishes are used during an average day and also how many are likely to need washing per hour - allowing some leeway for seasonal footfall. This will ensure that any new purchase will match glass and crockery demand and has the capacity to take on any extra loads during those extra busy periods. “Knowing which features to look for in a warewasher will give an advantage when comparing like for like. For any personnel working in a busy kitchen or bar environment, having reliable and easy-touse appliances are vital factors which contribute to the smooth running of a successful operation. Simplicity is often an overlooked key element, however, there is no point investing in a complicated warewasher, which can produce the same results as simply designed equipment, if it is going to take more time, effort and training to operate the machinery. “We also recommend investing in a machine which features an easyto-use integral water softener, which will minimise limescale buildup, as limescale is not just unsightly and hard to remove, but can actually damage and impair a warewasher’s operation.


“For operators looking to cut down on running costs, consider that the shorter the warewashers run time, the lower the running cost will be whilst still guaranteeing crystal clear glasses and crockery. Classeq’s latest warewashing innovation, the extremely reliable CST 100 and 130 are highperformance rack conveyor dishwashers that can clean between 100 and 130 racks per hour – that’s over 1,800 plates! “It’s worth mapping out a flowchart diagram, with a problem to solution model, to assess an establishment’s situation and gain an overview of the individual features, processes and aims needed from a warewashing purchase. For example, large space, large footfall, reliability and speed = the Classeq CST 100 – or small space, medium footfall, speed and easy cleaning = the Classeq DUO 750. “When it comes down to it, not one warewasher can fit every operation’s needs so customers need to individually consider their machinery requirements. Whilst the majority of establishments will require simple to use, costefficient and speedy, yet reliable, machinery, size of equipment needs to be a serious consideration to avoid disappointment and wasting both time and money.” For more information on Classeq cleaning equipment please visit


Robust and reliable Classeq Warewashers Showcase your pedigree

Alongside its UK-based manufacturing plant and fast delivery capability, the Classeq range of equipment is robust, reliable and supported by a nationwide network of directly employed engineers. All our dishwashers and glasswashers are easy to clean, simple to use and, frankly, the dogs b*ll!%k$

To find out more about the full Classeq range call the sales team on 0844 225 9249 or visit

New DishTemp Commercial Dishwasher Thermometer

August 2016


Cleaning & Hygiene

The new DishTemp thermometer from ETI Ltd is designed to sit inside a commercial dishwasher simulating a plate and accurately recording the maximum surface temperature during the wash cycle. Designed for everyday commercial use the unit incorporates a durable water-tight seal rated to IP66. Featuring just one on/off push button the DishTemp is easy to use, and the clear LCD display indicates the current and maximum temperatures over the range of 0 to 90 °C with a resolution of 0.1 °C/°F and an accuracy of ±0.5 °C. Supplied with a traceable certificate of calibration at one temperature point (71°C), the DishTemp allows users to comply with current UK guidelines and US FDA food code requirements for monitoring the wash cycle in commercial dishwashers. Using the DishTemp eliminates the need for costly and inaccurate test strips or stem thermometers that don’t stay in place during the wash cycle and often don’t record the temperature at the plate surface. The DishTemp thermometer (order code 810-280) is competitively priced at £25 each (exclusive of VAT and carriage), available direct from For further information contact Electronic Temperature Instruments Ltd Easting Close, Worthing, West Sussex BN14 8HQ Phone 01903 202151 email




dishwasher thermometer

‘Simulating a plate as it’s cleaned and sanitised, the DishTemp accurately records the maximum surface temperature at the touch of a single button’

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August 2016


Cleaning & Hygiene

Electrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants. myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output. The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use. Mick Christian, Regional Training and Demonstration at Electrolux


Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” For more information please visit, or our social media channels; @ElectroluxProUK on Twitter, and also LinkedIn. Quick facts to compare myPRO to conventional domestic machines: • 3 times longer lifetime due to more durable construction with professional components • Up to 50% faster with professional programs • Great results every time thanks to the unique Electrolux SpeedCare drum • Warranty for professional use

Electrolux Professional Telephone: 08444 631 261

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myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: Web:

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August 2016


Cleaning & Hygiene


EAT. DRINK. SLEEP August 2016

Are you at the planning stages for a new temperature controlled room? Colsec Ltd are specialists in the construction of temperature controlled environments including walk-in cold rooms, large industrial cold stores, clean rooms, food production facilities, mortuary suites and other insulated rooms. Unlike many suppliers, we can provide made to measure solutions quickly and cost effectively and can advise you on the best possible solution to suit your requirements. “It doesn’t have to be square”. Based in Droitwich, Worcestershire, we cover works nationally throughout the UK and in Europe. Our in-house manufacturing facilities cover over 32,000 square feet and caters for insulated panels, insulated doors and ancillaries suitable for a wide range of applications. We are well known for being able to manufacture and install high quality coldrooms to individual customer specifications and sizes. If you need assistance with any projects you have in the works, specifically in the construction sector whereby insulated panels and rooms are required, please contact us either via email or call us at the office for a chat. Web: Email: Tel: 01905 795070 Servacool - Repairs & Maintenance Our Maintenance and Repair Division ‘Servacool’ has dedicated teams focussed on repair and maintenance works. We offer a fast, reliable maintenance and repair service, available nationwide. Services include extending existing structures, repairs or replacement of panels, doors, and retrofitting of additional requirements. Servacool provides a comprehensive range of services and products to the refrigeration service industry. Our installers and technicians are strategically placed around the UK to provide a countrywide service team and resource. Our services are further extended with our own in-house electricians, thus allowing for the provision of a complete support package to meet customer requirements.


EAT. DRINK. SLEEP August 2016

Not all USB charging sockets are the same

Power sockets with integrated USB charging outlets are the must have electrical accessory and can be retro fitted by replacing existing power sockets anywhere. But not all USB charging sockets are the same. The Integrated USB Charging Socket from Focus SB allows two mobile devices to be charged simultaneously, without loss of power and in a convenient location for your guests. Uniquely, amperage is NOT shared between sockets, ensuring that the Focus SB Integrated USB charges specific devices quickly and efficiently, even when two sockets are in use. The total charging rate is 3.1 amp, split between a 2.1 amp port (ideal for charging tablets, including iPads, and phones) and a 1 amp port (ideal for charging phones, including iPhones). The socket is available in a range of stunning finishes to suit your interior. It has a fast charge rate and is a more attractive solution to some other options. Contact Focus SB today for further information on this innovative product. Telephone: 01424 858060 Focus SB, Napier Road, Castleham Industrial Estate, St Leonards-on-Sea, East Sussex, TN38 9NY


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A single faceplate for all your controls Why have multiple switches and sockets when you can have all your controls in one? Polished Nickel

Designed for you Bespoke solutions are Focus SB’s speciality, designed to suit the layout of your rooms and the needs of your guests. Match in with our standard switch plates for a comprehensive look throughout your interior. Our large range of distinctive styles and finishes are available to view on our website or call us today for further details.

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EAT. DRINK. SLEEP August 2016

Buy a Cinders

& barbecue for fun and profit Barbecues can make a big difference to your net profits, if pitfalls are understood and avoided. Advertising that you have the occasional ‘weather permitting’ barbecue will spice up your appeal, but don’t be tempted by end-of-season offers from your local superstore. You are a professional and your establishment is commercial, so the barbecue must be appropriate for use and come with a commercial warranty. Also consider winter storage and check out folding barbecues which can be stored easily when not in use. Catering with a barbecue can be de-skilled and consistent by reducing the amount of prime cooking to order. Come out with covered bowls of salad, humus, rice, and hot trays of baked potatoes to compliment skewers of fruit and marinated lean meat on the grill, lightly basted with a mix of red wine and cooking oil. A crushed clove of garlic in the baste smells like fried onion when it hits the barbecue and toasting the buns for burgers on the same cooking surface costs no more but adds so much more perceived value and personal service with the time you save. Don’t forget sausages for the kids and another great tip is to pop them in a big pan of cold water before bringing them almost to the boil. Set aside to cool and chill, ready to brown to perfection and applause. Useful features are rubbish containers with lids, places for people to put drinks while eating, plenty of weighted down serviettes on show and, of course, no queueing! One or two people at the barbecue encourages a line of hungry and anxious guests which can be daunting to the most seasoned outdoor chef. The answer is to invite people to begin eating as soon


as they arrive and the tension of ‘who will be first and who will be last’ melts away. There are so many advantages to throwing the occasional barbecue, all of which attract people to your business. Think how many specialist clubs and voluntary societies would grasp the chance of a small social gathering, instead of huddling in the corner of a noisy pub. Ten people talk to ten people who talk to ten people and you have a thousand local voices promoting you – it’s almost worth giving the food away! Buy decent barbecue equipment from a company prepared to pick up the ‘phone when you need support but, above else, keep it casual. A welcome and a smile even (or especially) when you are busy pays dividends when the odd thing goes slightly awry. Barbecues, by their very nature are FUN! What did Obama say when Cameron turned up in a suit and tie? Oh yes. ‘’Did you not get the memo? – It’s a BARBECUE!’’ ®

Commercial Outdoor Equipment

EAT. DRINK. SLEEP August 2016

Efficient and stylish heating from Bromic Innovative Bromic heaters are providing efficient and cost-effective heating in hotels, restaurants and bars across the UK.

The use of infrared technology means that this product releases powerful heat and is incredibly efficient, with a heat output of 2300W.

The Australian brand is distributed in the UK solely by Smart Fire UK and is providing customers with a stylish and practical solution to their heating needs.

For outdoor spaces there is the Tungsten range, an economical option available in electric, gas and portable models.

Their unique, contemporary design and efficient output means these discreet yet powerful heaters work well in a variety of indoor and outdoor settings.

The Bromic Tungsten Portable is particularly popular due to its fuel efficiency, whilst also having wheels that make it easy to transport and a tilting head that allows directional heat.

The heating solutions on offer are more powerful than similar options on the market, whilst also boasting more economical, greener heat. Aesthetic appeal is at the heart of the Bromic collection as all heating solutions are created in unobtrusive designs that blend in with your chosen space.

The portable heater can warm up a huge area quickly. On its highest setting it can heat an area 20m2 with an output of 11.7kW – that’s the same as four traditional mushroom heaters. On its low setting, it still reaches an area of 14m2 with 9.4kW of heating power.

The Platinum Smart Heat Electric is the latest addition to the Bromic Platinum range and is made using stainless steel material, ensuring it looks the part without cutting back on quality.

These heaters are hardwearing and won’t buckle under the pressure of bad weather, with the Tungsten Smart Heat Gas remaining effective in winds of up to 14 km/h.

This heater has a thin shape with minimal light emission. It can be placed on the ceiling or used as a wall-mounted heater, creating a stylish and unobtrusive installation.

The Tungsten range comes in variable sizes and heat outputs.

With a length of less than one meter and a depth of just 177mm, this heater is considerably smaller than other options currently on the market.

Paul Holt from Smart Fire UK said: “We’re proud to be the only British distributor of Bromic heaters. Their unique designs are popular amongst our customers and with each new release come innovative improvements.

“These heaters are ideal for anyone hoping to make the most of outdoor areas, which are otherwise unusable during the colder months. “Bromic’s vision of revolutionary products, born from a vision of sustainable and efficient heating mixed with an emphasis on style makes their heating solutions stand out from the crowd, creating revolutionary products. “No longer do people have to choose between style and efficiency as our heaters provide the perfect blend of both.” For more, visit


EAT. DRINK. SLEEP August 2016

‘The AutoLoadBaler Works Fantastically Well In Our Business: It’s A Great Concept!’ Harvey & Brockless Leading luxury food supplier Harvey & Brockless were looking to improve operational efficiency, reduce waste disposal costs and turn their waste into money. ‘Our staff were spending at least two and half hours a day taking waste cardboard in bins to the compactor outside. We needed to find a better solution to our waste system’ says Warren Kruger, their Business Improvement Manager. After meeting Compact & Bale at an exhibition Warren wanted to re-evaluate their waste management process so that the staff could spend more time on their core business and less time on waste handling. Prior to installation of the AutoLoadBaler, staff at the food manufacturer were filling a 35 yard portable compactor full of cardboard and general waste, going to landfill every week. Their operatives were making 15 ten minute journeys a day taking bins outside to the compactor. After a waste review, Compact and Bale concluded that if Strautmann’s unique AutoLoadBaler was located within the factory, they could bale cardboard quickly and efficiently, reduce labour costs, generate income and divert resourceful material away from landfill.


The unique fully automated design allows operators to prioritise their work day in a more productive manner, allowing them to concentrate on their core business. The machine has been such a success that Harvey & Brockless are looking to replace their other standard vertical baler with a second AutoLoadBaler. Warren says, “The staff now have time to do other cleaning jobs rather than spending all their time walking to and from a compactor to fill it. The AutoLoadBaler works fantastically well in our business: it’s a great concept.”

MANU NEST from Encompass Furniture Ltd

MANU NEST from Encompass Furniture Ltd - lounge pods created by prolific designer and physicist Raimonds Cirulis for MAFFAM, Latvia. MANU NESTS are available in a range of different sizes from the single seat Ibis, through to the Zeppelin, which seats 3-4. MANU NESTS are suitable for year-round exterior and interior use. The pods are made from basalt fibre, a once Top Secret material used by the Soviets during the Cold War in the aviation industry. Now used for more peaceful and creative purposes, MANU NESTS are available as standard in black, with bespoke RAL colour options possible too. Luxuriously deep cushions, upholstered in the UK in highest quality Sunbrella fabric, add the finishing touch. MANU NESTS are guaranteed to captivate your customer’s imagination, and are ideal for interior and exterior use in hotels, bars, restaurants, and many more locations. 81

EAT. DRINK. SLEEP August 2016

HIB ‘MAKES SHOWROOMS BEAUTIFUL’ WITH FIRST-OF-ITS-KIND APPOINTMENT Leading bathroom brand, HiB is continuing in its commitment to ‘making bathrooms beautiful’ with the appointment of its very own showroom installer. Richard Fryer has been appointed in the newly created position, having previously worked in the business for almost four years as a delivery driver. Prior to this he worked as a professional bathroom installer for some eight years. Now active in his new role of showroom installer, Richard has since been busy travelling the length and breadth of the country to install HiB showroom displays in retailers – already helping over 100 customers. Ash Chilver, sales director at HiB said: “Since revealing our new logo and brand ethos this January, the feedback from retailers has been fantastic and we have already seen exponential growth as a result.


“With this in mind, however, we felt it was important to go a step further with our business proposition and offer retailers, who we know are typically incredibly busy, with a showroom installation service. That way, they can ensure that their showrooms are as aspirational as possible, helping to create stand out displays of HiB products and drive sales. Richard adds: “We tend to find that many retailers will have display items in the back of the store room for many months due to lack of time and resource; after all, their installers will, of course, always prioritise getting the customer’s job done first. “As such, we wanted to provide this service to help our valued customers. So, far the response has been fantastic with some retailers even commenting that they will need to revamp the rest For further information please visit of their displays in line with ours. “


If you are buying catering equipment and service agreements ask your distributor, “Are You a CEDA Member?”

100 of the UK’s most professional catering equipment distributors with a turnover of over £450 million each year, amounting to almost 50% of the UK market. CEDA members partnersspecification, give you peace of mind when Why choose a CEDA Member for any foodservice space design,and equipment buying catering equipment: install, training and maintenance?

Over 40 years as an association representing the leading catering Over 40professional years as an companies associationinrepresenting the best equipment who provide an end-to-end service from foodservice design to ongoing equipment professional companies in catering equipment maintenance and staff training. Members offer impartial advice ontoallcatering aspects of Members who share knowledge and best practice and provide impartial advice operations to maximise value for money and long-term planning,returns. buying and operating catering equipment Strong code of practice and customer charter ensuring customers get the service they deserve. Strong code of practice and customer charter ensuring Members provide latest technical know-how and training from energy-efficiency to food waste. customers get the service they deserve Members employ over 400 qualified engineers who are registered through CEDA. Members provide warranties on all equipment and components. Members provide latest technical know-how and training from energy-efficiency to food waste Members employ over 400 qualified engineers who are registered through CEDA Members provide warranties on all equipment and components

CEDA members work in partnership with the world’s leading equipment manufacturers including:

For more information go to email: CEDA members work in partnership with the world’s leading equipment manufacturers including:

For more information go to or email:



Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446

August 2016




Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Flexfurn +44 (0)1242 524777

Neon creations +44 (0)1204 655866

Cuisine Quip +44 (0) 118 957 1344

Tableware +44 (0)1248 600656


Coffee + Coffee Machines

Kimbo +44 (0) 208 987 9070



FRIMA +44 (0)845 680 3981

Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London

Coffee Services +44 (0) 843 289 2109

Jura +44 (0) 800 552 5527

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181

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Eat.Drink.Sleep - August 2016  
Eat.Drink.Sleep - August 2016