eat.drink.sleep April 2016
•CEDA: Top Ranking Chef at CEDA Conference •Manchester Furniture Show: Style & Flair This Summer
•Cafe Culture Show: Blend Business & Coffee at
the Cafe Culture Show
All the matches without the catches With a 3-month Sky trial AN UNMISSABLE MARCH LINEUP
Man City vs Man Utd
Arsenal vs West Brom Saturday 12 March PLUS
Sunday 20 March
13 Live Cricket Matches
Leicester vs Newcastle Monday 14 March Newcastle vs Sunderland Sunday 20 March
Super League Matches
Super Rugby Matches
Guinness PRO12 Matches
Nights of Premier League Darts
The start of a new F1速 season with 21 live race weekends
Pull in more customers and put more cash in your tills with The month of March presents a fantastic opportunity for you to top up your takings with live sport. Plus, with a 3-month trial, you can give your customers the sport they want this spring without a long term commitment for your venue.
To find out more about our 3-month trial and other offers
Call 08448 244 930 The number of fixtures shown and fixture details are subject to change and correct at the time of print - 04/03/2016. Terms apply. 3 month trial: 3 month minimum term required. After 3 month period, Sky TV auto renews on a monthly rolling contract unless canceled with at least 30 daysâ€™ notice. Pricing, including during the 3 month trial period, depends on the rateable value of premises. 3 month trial period only available to new Sky Business customers. The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved. Calls to Sky cost 7p per minute plus your providers access charge.
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eat.drink.sleep April 2016 front cover image: Folkingtons
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Interior Design Industry News Catering Equipment Editorâ€™s Choice Design Directory Furniture Front of House Business Directory
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EAT. DRINK. SLEEP April 2016
Kolourful Creative Solutions One Company Endless design options.....
After completing her Surface Pattern Degree Vickie Omara's passion for interesting surfaces, materials and colour techniques continued to grow and led to her forming Kolourful Creative Solutions. With 9 years experience in the interior speciation industry and a keen eye for detail and sourcing materials, KCSO can help bring fresh and exciting architectural decorative surfaces to any interior schemes. Alti & Karma panels are made of diďŹ€erent kind of plastics which are preferred in use of high polymer technology. These characteristics make the product strong, durable, light.
Kolourful Creative Solutions is a decorative product-sourcing company that works with factories who are keen to provide designers with the newest designs before they are well established in the UK. We pride ourselves on introducing new decorative products that always oﬀer your design schemes something diﬀerent, and which can provide solutions to some common problems that arise when using decorative products. . Most designs oﬀer a bespoke option, so you can choose how your design will look without the usual problems experienced with oﬀ-the-shelf products. We have great relationships with many companies and can oﬀer a very diverse range of styles and products. Add a sense of excitement to your interior design scheme with decorative wall panels and surfaces from Kolourful Creative Solutions. When you are looking for products that stand out from the rest, our talented team will be happy to advise and assist you. There are no limitations to what we can oﬀer, as we work with a wide range of products. Kolourful Creative Solutions Collaborate with manufacturers to bring together architectural decorative panels and surfaces. This new range origami was inspired by the art of paper folding to create stunning wood walls, headboards and bar fronts with a seamless nish. These 13 designs are part of a collection of over 50 diﬀerent designs and if that isn’t enough, we can also produce pieces. This surface and material bespoke pie consultancy can provide and inspire designers with a variety of decorative solutions, helping bring any concept to life.
Kolourful creative solutions www.kcso.co.uk 0115 774 8885
EAT. DRINK. SLEEP April 2016
at metres from the Saint Germain des Près church and the famous Café de Flore, famed club Le Montana, has relaunched as a hotel. The iconic building has undergone a redesign that revives its vibrant history, whilst offering an utterly unique modern style. At the heart of the audacious revamp of Le Montana are architects Elisabeth Lemercier and Philippe Bona, and designer Vincent Darré – a partnership that provides proof that opposites attract. The entire design rests on the idea of a happy juxtaposition between the architects’ severity and the designer’s unrestricted baroque interiors. Architecturally, the project aims to achieve a synthesis of urban, environmental, accessibility, health and safety constraints in a non-hierarchical manner, whilst protecting the aesthetics and comfort of the building. The external insulation provided an opportunity to create a new facing and thus radically transform the façade whilst remaining fully in tune with the quarter’s history. The distinctive black façade of the property stands out in the Saint Germain neighbourhood. Elisabeth explains: “It was designed to be an inverse or opposite, a sort of negative of the typical Parisian façade in its tone. “The idea was to reveal the interiors by contrast, a little like discoveries in a theatre, and to clear the alcoves behind each window so it is possible to sit there and contemplate the activities of the Saint-Germain quarter.” Behind the black façade of the building lie six exquisitely eccentric apartment-style suites, each of which is located on a floor of its own and is directly accessible via elevator. The six suites offer six completely different worlds, each bursting with chic extravagance in vibrant colours, textures, and amenities of various kinds to preclude any boredom. The room designs are all linked by their homage to the surreal, with Le Corbusieresque palettes, 50’s furniture, various curios and collaged mirrors. Suite names are representative of the unique interior design, such as Bleu Acide, which stuns with a swatch of rich blues and Picasso-inspired artwork. Le Montana has some of the most spacious rooms of any hotel in the Saint Germain des Près quarter, each measuring over 515ft2. The rooms are fully equipped with WiFi, bars, coffee machines, direct-line telephones, 55 inch flat screen televisions and in-room service at any hour, from breakfast to snacks. On the first floor, in house restaurant, La Gauche Caviar, delights the palette with dishes such as succulent salmon and Petrossian Caviar eaten in traditional Russian style, all set in a hushed atmosphere evocative of a private library. As would be expected from the night-time hub, Le Montana’s famous club still welcomes guests to the exclusive downstairs venue from midnight onwards and cocktails are available in the bar on the ground floor from six pm.
Hotel Montana, Paris
steel fittings, a sealed light unit and durable silicone rubber cable. Big enough to make a statement, but flexible enough to work in smaller areas too, the Original 1227™ Giant Outdoor Collection, which comprises a floor lamp and articulated wall mounted lamp comes in 15 striking colours (with custom colour options) and can turn a garden terrace into a striking al fresco room. Choose Brass
In 2005, when the Roald Dahl Museum & Story Centre commissioned a triple scale version of the iconic 1930’s Anglepoise® desk light as a humorous reference to the beloved Anglepoise® lamp used by Dahl in his writing hut, (scaled up to befit the size of one of Dahl’s favourite characters, the BFG or Big Friendly Giant), no-one conceived quite where this would lead. Yet within a year, due to overwhelming demand, the Original 1227™ Giant floor lamp and pendant had become a staple of the Anglepoise® range. Now, fittingly in this, Roald Dahl’s centenary year, Anglepoise® is delighted to unveil at the Light+Building exhibition in Frankfurt a new, enhanced, and greatly extended Giant Collection, including the first Giant Outdoor Collection, a new Giant wall mounted lamp with versions for indoor and outdoor use, a premium 3-piece Giant Brass Collection featuring solid brass components AND a new triple scale Giant interpretation of their best selling Type 75™ desk lamp - all in addition to the Original 1227™ Giant floor lamp and pendant, which now comes in a stunning new colour palette. What’s more all the lamps are all hand built and made in Britain.
A super-sized version of the Original 1227™ Brass, the new Original 1227™ Giant Brass Collection is a real showstopper. High end details such as finely crafted, solid brass components and fabric-covered cable create a luxurious aesthetic across the range (which consists of a floor lamp, wall mounted lamp and pendant), while the solid brass block on both the floor and wall mounted lamps is a serious feature in its own right. Built to last, these are investment pieces; beautiful additions to the Anglepoise® family. Size Matters
Three times the size of Sir Kenneth Grange’s Type 75™ Desk Lamp, the brand new Type 75™ Giant floor lamp comes in brushed aluminium plus three classic satin powder finish colours and is a striking, modernist alternative to the Original 1227™ Giant. Featuring precision machined components and a rotating shade that offers not only a switched bulb system to allow for multiple light levels, but also unique halo-effect illumination, here is a statement piece that is smart, functional and timeless. The new, extended Anglepoise® Giant Collection will be launched to the trade at Light+Building in Frankfurt, which runs from 13-18 March 2016. Hall 1.1 Stand G50 The entire Giant Collection will be available to order at the Anglepoise® online shop from 1st April 2016 and from selected retailers worldwide. Please allow 8 weeks for delivery.
Giant Collection exclusive UK retail launch at Harrods
Of course the Original 1227™ Giant floor lamp is a beautifully crafted, highly functional light, with all the benefits afforded by the unique spring mechanism realised on a grander scale, but equally it’s a highly impressive, illuminated sculpture. Now with white inner shade to maximise light output, metal chrome shade cap, etched logo plaque and smart, fabric covered cable, plus a brand new palette of 15 stunning colours (with custom colour options), the first and ever popular Anglepoise® Giant is even more appealing. And just consider the impact when the entire Original 1227™ Giant Collection, comprising the floor lamp, coordinating pendant shade and new articulated wall mounted lamp are combined …
Throughout the month of April, iconic British department store Harrods will be showcasing the new Giant Collection as part of the ‘London Edit’, a round-up of the season’s essential interior trends. The ‘London Edit’ will come alive in the store’s famous Brompton Road windows, as well as through room sets across the Second and Third Floors.
Go al fresco Now, for the first time, the Giant has been re-engineered for outdoor environments, incorporating marine-grade stainless
Having styled the Original 1227™ Giant Brass floor lamp in Elephant Grey as part of their ‘Shoreditch Loft’, each model will exclusively retail at Harrods for the duration of the interiors takeover. Discerning design lovers will also have the opportunity to shop the Original 1227™ Giant Brass floor lamp in Rich Burgundy, created exclusively for Harrods www.anglepoise.com
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ANGLEPOISE® LAUNCHES STUNNING NEW INDOOR AND OUTDOOR
EAT. DRINK. SLEEP April 2016
A Guide to Planters
Leading supplier of garden planters and features, The Pot Company, offer a wide variety of materials and the sales team are more than happy to guide customers through the available options. From rustic planters suited to character properties to sleek and contemporary styles for the more modern setting, customers can find the perfect planter for that finishing touch to any outdoor space. Fiori Luminous As a leading supplier, The Pot Company has stocked a range of luminous planters for many years however, the recent addition of a colour changing light bulb has opened up exciting possibilities for designers. With the click of a button customers can choose between thirteen colours to suit the ambience of the setting or occasion. Can’t decide on a colour? Use the automatic colour changing mode to see a gradual spectrum of all thirteen. The planters are made through high Palm Pots end rotational moulding techniques These individual planters are hand carved and the resulting finish does not from the trunks of Palm Trees and are sourced feature any join lines, is easily cleaned from Indonesian renewable forests, making and has a contemporary feel. them sustainable and environmentally friendly. Finished with a natural varnish, they give an earthy and tropical feel to any Polystone space. A recent addition to this range is the The Polystone range is a favourite ‘Vas Berukir’, an exceptional two metre tall amongst trade customers wanting planter with ornate carvings. This is perfect to add a slick and contemporary feel for creating a focal point or using as a pair for to their space. Polystone has a high a dramatic entrance to a hotel or restaurant. stone powder content which results in a smooth natural looking finish and an extremely durable planter. This high end range will compliment it’s surroundings and as they come without drainage holes as standard they can also be used inside. Available in Slate Grey or Marble White in a variety of designs and sizes.
In addition to planters, The Pot Company also offer burners, wood storage and water features. For more information, visit www.thepotco.com or call a member of their sales team on 01892 890 353.
Fibreglass is a popular choice for consumers wanting a high quality contemporary look in a lightweight material. Durable, frost resistant and easy to wipe clean this planter is ideal for internal or external use. The Pot Company’s Fibreglass is available in a range of colours and finishes with bespoke options also possible. To add further reliability it has also been reinforced at the corners. This range is available in boxes, cylinders and troughs in an extremely wide range of sizes including large statement pieces.
The London Cocktail Club has launched a £750,000 crowdfunding The campaign, which launches campaign called #RaiseTheBar, in a bid to triple the size of its estate today on Crowdcube, will run throughout March and is being over the next few years. backed BBC ‘Dragon’ Sarah London Cocktail Club Willingham and chef Raymond crowdfunderThe company – which Blanc, who both sit on the was founded by JJ Goodman company’s board of directors. and James Hopkins in 2008 with Investors can part with sums a site in Covent Garden – hopes ranging from £150, which includes to have 15 sites by 2020. Current a free cocktail reward, to over sites also include Goodge Street, £100,000, which entitles the Shaftesbury Avenue, Oxford Circus, investor to a permanent 20% Shoreditch and Islington. The discount, and a free first round at group has a customer database of any venue. 60,000 subscribers, and claims to have served 125,000 new guests at Campaign cocktail ‘Show Me The its venues over the last 12 months. Money’ is available in all London Cocktail Club venues throughout The duo says the long-term March, priced at two for £12. ambition is to expand globally, as Investor parties are being held well as to other cities in the UK. throughout the month, including However London will remain the an investor ‘drop-in day’ at LCC focus for the next few years, with Oxford Circus on 2 March, and three new sites planned by the end parties with Raymond Blanc and of 2016. Sarah Willingham on 22 and 23 March, respectively. Goodman said: ‘The London
Chef Gary Usher and his team at the restaurants Sticky Walnut in Cheshire and Burnt Truffle in Heswall have raised £15,036 overnight after launching their second online crowdfunding campaign. The chef, who opened his first bistro Sticky Walnut in 2011, opened second site Burnt Truffle in 2015 after raising £100,000 via the crowdfunding website Kickstarter in 2014, and has now launched a second bid – this time for £50,000 – to help him raise funds for his third location, to be named Hispi, in Chorlton near Manchester. The funds must be raised in the next 29 days or all pledges will be lost. Menu of the Year 2013 Catey winner Usher, who is comically vocal on Twitter and appears to do most of his promotion in that way, launched the Kickstarter page late on 7 March, and continued tweeting with apparent growing disbelief as the total climbed quickly from nothing to over £10,000 within hours, rising to over £15,000 by the morning – and still rising fast. The word Hispi was also trending on Twitter last night, meaning that it was one of the main subjects that people were talking about at that time.
Welcome change for online bookings in Scotland Northamptonshire-based Welcome Systems Ltd and Vuterra Networks in Perthshire have joined forces to provide Scottish hoteliers and B&Bs with the very latest in commission-free, online accommodation and restaurant-booking systems. The partnership developed after Welcome Systems announced plans to promote its software in Scotland, while linking the ‘Welcome Anywhere’ product with Vuterra Networks’ own electronic point of sale (EPOS) technology.
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Cocktail Club opened on New Year’s Eve 2008, on a budget so tight, no-one thought it would succeed. [This is] an incredible opportunity to make our family bigger and give our actual fans the chance to be a part of it. Our core values are all about serving everybody so we loved the idea that our customers can become our investors… What better way to grow our family than to allow everyone to get involved? It was a no brainer.’
£15k overnight in new Sticky Walnut Kickstarter bid
London Cocktail Club launches £750K crowdfunder
system which works 24 hours-a-day to manage reservations and maximise occupancy. “Welcome and Vuterra have a combined 55 years’ experience delivering the latest software and EPOS solutions, and we’re thrilled to have a partner with such an excellent reputation offering our products and after-sales support in the North.” Reg Pope, MD of Vuterra Networks, adds:
John Jones, Welcome Systems managing director, explains:
“Vuterra’s complete range of software systems for bars and restaurants puts our clients in control of their table management, online bookings, stock control, revenue analysis and employee support.
“This move offers our Scottish customers the ability to seamlessly link their online booking and billing with an easy-to-use and affordable
“The addition of Welcome Anywhere means that we now offer the most complete independent hotelier booking system in Scotland.”
Caterfab have specialised
in the development and manufacture of fully welded bars, cocktail bar stations and commercial catering fabrication, since the turn of the millennium. Based in Oldham with a highly skilled and willing team, Caterfab strive to meet the customerâ€™s needs consistently with practicality, efficiency, quality, style and value for money as the primary priorities.
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From design stage to drawing and throughout manufacture, the attention to detail is paramount in order to deliver a product that is of the highest qualit y, ser viceable and hygienic. Caterfab understand that within the environment the products are housed, the build quality and durability needs to be fit for purpose. And with quality in mind Caterfab select only premium quality stainless steel and all of the products are fully tig welded, resulting in the confidence that these products will stand the test of time. The design of the fully welded bars and cocktail stations incorporates many practical solutions. With cleanliness taking high priority, these bars provide good accessibility for hygiene and good housekeeping procedures to take place on a regular basis, with minimal disruption allowing standards to be driven higher. The benefits of a functional bar station, containing all that a bartender will need and all within easy reach allows maximum efficienc y and service. Resulting in reduced waiting time for your customers, more drinks being served across the bar and ultimately more transactions and profit going through your till. Caterfabâ€™s belief is that a good bar is an investment which will pay for itself through increased profitability, in addition to enhancing the stylish wow factor that your venue offers.
Bespoke Sheet Metal Fabrications
Caterfab proudly present, our new modular slide under bar system. The modular system allows the customer/ bar personnel, the flexibility to design and create their own bar layout, specific to their needs whilst incorporating best working practices, helping to maximise efficiency and deliver potential turnover of custom. All our stations come ready to go, ideal for DIY projects/ improvements and layout refurbishments. No assembly necessary, just slide under, level and secure, plumb them in and you are ready to go. They are all fully welded so are durable and robust. We also manufacture fully welded bars. The benefit of a fully welded bar, is that this becomes the footprint of your bar and the primary structure which houses and supports your frontage and upper bar top. All of our bars are built with practicalities in mind, creating an efficient work space where bartenders have all they need, right to hand, maximising your serving capabilities, and ultimately profit.
continuing to raise the bar
T: 0161 684 4375 | E: email@example.com
EAT. DRINK. SLEEP April 2016
Left: Neil Rankin Below: Peter Martin
Enterprising and experimental chef Neil Rankin is the latest industry figure to join the CEDA Conference’s Business Day panel which is being hosted by CGA Peach’s Peter Martin.
Top Ranking Chef at CEDA Conference Following specialism in French food and fine dining a meeting with BBQ chef and mentor Adam Perry Lang had a huge impact on Neil’s career leading to him taking the head chef role at Pitt Cue Co in 2011. He has since launched John Salt as a fusion BBQ restaurant to great critical acclaim, opened Smokehouse in Islington which is the only BBQ restaurant in the UK to have 2 AA rosettes and be in the Good Food Guide, and opened Bad Egg Diner in Moorgate, an all day diner that has a focus on eggs and showcases a lot of Neil’s passions including Korean and BBQ food.
“We are delighted to have Neil Rankin joins us for the much anticipated Business Day Panel at the CEDA Conference. Neil’s skill for innovation and anticipating future tastes and styles in foodservice fits neatly with our ‘Next Generation’ theme. He joins Paul Moran, group managing director for restaurant and bar operators Living Ventures, on the panel with further high calibre panellists due to be announced,” comments Adam Mason, CEDA director general.
The CEDA 2016 Conference, 14-15 April, is being held at The Hilton, St George’s Park, Burton upon Trent. Accommodation at St George’s Park is now limited, and alternative accommodation off-site is also available. To register as a delegate go to www.cedaconference.co.uk or call: 01293 854404.
The CEDA Difference – COMPLETE KITCHEN SOLUTIONS Buy With Confidence FROM THE BEST IN THE UK
If you are buying catering equipment and service agreements ask your distributor, “Are You a CEDA Member?”
100 of the UK’s most professional catering equipment distributors with a turnover of over £450 million each year, amounting to almost 50% of the UK market. CEDA members partnersspecification, give you peace of mind when Why choose a CEDA Member for any foodservice space design,and equipment buying catering equipment: install, training and maintenance?
Over 40 years as an association representing the leading catering Over 40professional years as an companies associationinrepresenting the best equipment who provide an end-to-end service from foodservice design to ongoing equipment professional companies in catering equipment maintenance and staff training. Members offer impartial advice ontoallcatering aspects of Members who share knowledge and best practice and provide impartial advice operations to maximise value for money and long-term planning,returns. buying and operating catering equipment Strong code of practice and customer charter ensuring customers get the service they deserve. Strong code of practice and customer charter ensuring Members provide latest technical know-how and training from energy-efficiency to food waste. customers get the service they deserve Members employ over 400 qualified engineers who are registered through CEDA. Members provide warranties on all equipment and components. Members provide latest technical know-how and training from energy-efficiency to food waste Members employ over 400 qualified engineers who are registered through CEDA Members provide warranties on all equipment and components
CEDA members work in partnership with the world’s leading equipment manufacturers including:
For more information go to www.ceda.co.uk email: firstname.lastname@example.org CEDA members work in partnership with the world’s leading equipment manufacturers including:
For more information go to www.ceda.co.uk or email: email@example.com
A Relaxing Stay at England’s Sitting proudly amongst over 500 acres of West Midlands countryside, is England’s Leading Resort (World Travel Awards 2015), The Belfry Hotel & Resort. The Belfry has been synonymous with golf ever since it held its first Ryder Cup in 1985 and has written itself into golf folk law having gone on to host the famous biannual event a record four times. The resort boasts three spectacular courses and a golf academy and whilst we were there we did find time to tackle The Barbazon Golf course. The course was in great condition for the winter months, fairways immaculate and the greens were excellent. The weather was kind making conditions easier than it could have been. I approached the famous 10th hole with excitement, memories flashing back to Seve’s famous drive onto the green back in 85 – needless to say I took a more cautious approach and was happy to walk off the hole with a par. The course was tough and challenging but the back 9 was a chance to post a respectable score. But the main reason for this visit was to see what else the resort had to offer away from the hallowed greens and needless to say I was just as impressed by these facilities and level of service! Just 20 minutes from Birmingham city centre, The Belfry is perfectly positioned at the heart of the country attracting
guests from all over the British Isles. Upon arrival to the resort you are welcomed by a smiling concierge in top and tails and the smiles do not stop at the door. After checking in we were shown to our signature room, one of 319 in the resort. Spacious and full of the amenities you would expect in a luxury resort, the room was a lovely base from which to explore the West Midlands retreat. Our exploring started in the Hotel’s main bar, the Brabazon bar, where we were served a delightful champagne afternoon tea. A range of finger sandwiches, scones and freshly baked pastries were beautifully presented on a 3 tiered cake stand and joyfully washed down with a couple glasses of bubbly. The Brabazon bar is certainly a very sophisticated setting for a few drinks and it will take you a while to make your way through its long and varied cocktail menu. The bar was lively initially made up of those on a conference day with The Belfry fully equipped for corporate days out with six boardrooms and more than 20 conference and events suites accommodating up to 400 guests. As the afternoon passed the bar started to fill up with more hotel residents and those that had spent the day tackling the golf course. The usual route from the 18th green is to Sam’s Club House for a post round pint, where guests can
EAT. DRINK. SLEEP April 2016
Leading Resort take advantage of the relaxed environment and enjoy a menu of classic light bites and Sam’s double stack burger! Our destination for dinner though was The Belfry’s signature restaurant, The Ryder Grill. Award winning Chef Director Glen Watson has put together an a la carte menu that really does stir the senses! Using high quality, locally sourced ingredients the menu consists of succulent steaks, chargrills, spit roasts, fish and lobster. I went for the best of both worlds and opted for the Surf and Turf. Fillet steak perfectly cooked medium rare, accompanied by half a lobster and a side order of French fries, washed down superbly with a few glasses of fine wine of course. Somehow I did have space to tackle a sticky toffee pudding, which was well worth it. The restaurant has a very relaxing atmosphere with dim lighting and stylish décor, making it a very pleasant place to spend your evening. The Ryder Grill is next to the Ryder Kitchen, its more relaxed counterpart offering a wide selection of starters, mains and desserts from their three course self-service menu. The Ryder Kitchen is also the scene for The Belfry’s Sunday Lunch, with 3 courses for just £24.50. The Belfry has added to their gastronomy offering with the opening of Rocca’s Pizza Pasta restaurant last month.
The family friendly Italian restaurant is named after Costantino Rocca, Italy’s most successful golfer who played the Belfry’s Brabazon course when representing Europe in the Ryder Cup in 1993. Rocca’s focuses on serving fine Italian cuisine in more of a relaxed setting open Friday and Saturday evenings and daily during school holidays. The launch of Rocca’s is in line with a concerted effort by the resort to appeal to the family market. The end of 2015 saw the opening of The Belfry’s Woodland Walk. Set throughout the woods adjacent to the hotel, this interactive adventure features engaging activities perfect for families with young children, including den building, wildlife spotting and bug hotels. Fitness obstacles are in place for those that opt to tackle the 2km course at a slightly faster pace whilst next to the woodland walk is another option for younger children in the form of The Belfry’s brand new playground. Kids wanting to get in to golf will be tempted to sample the new Ryder Legends Mini Golf course with parents just as keen to get the putter out.
The 12 hole layout has been thoughtfully designed with each hole inspired by Ryder Cup courses from the matches historic past and aimed at providing a fun and relaxing activity for the family to enjoy. Before reluctantly leaving The Belfry I had to sample the resorts spa and health club that no doubt played a huge role in helping the Belfry secure the accolade of England’s Leading Resort. I sampled their Fire & Ice experience. A new experience for most guests, Fire & Ice is a unique journey through 12 bio thermal rooms designed to enhance your mood and invigorate the senses, well worth a go at just £49 per person for residents.
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I also managed to squeeze in one of The Belfry’s signature treatments the Hero Back, Face & Scalp Treatment. Lasting 85 minutes, the ESPA
experience delivers triple results including a back exfoliation, a back massage with hot stones, a personalised facial and a scalp massage from just £109 per person. The Belfry also offers a treatment unique to the Midlands area in the form of its Purva Karma four handed massage. The treatment involves two therapists working in synchronised harmony for the ultimate in tension releasing, deeply relaxing and rebalancing massage to achieve mental and spiritual bliss. Clients will enjoy twice the experience as four hands complete this vital
energy point massage of the face, body and scalp, with the use of warm oil and hot volcanic stones, lasting 120 minutes and costing £259.
Having been well fed and suitably relaxed I left The Belfry refreshed and understanding of its place as England’s best. The hospitality and high level of service is matched by its facilities and leisure offerings with golfers, couples, families and corporate clients all catered for. No doubt The Belfry Hotel & Resort is set for more accolades in the coming years.
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For reservations please visit www.thebelfry.com, email firstname.lastname@example.org or call 0844 980 0600 The Belfry Hotel & Resort, Lichfield Road, Wishaw, Sutton Coldfield, West Midlands, B76 9PR.
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International Vodka Brand Comes To The UK Accent your style and swagger with the most charismatic vodka on the scene. Innovation that was born in France and inspired by the elite nightlife in the trendiest cities in the United States, C A V Ô D A Vodka is the Vodka equivalent to luxury and the pulse of pop-culture. C A V Ô D A is an exquisite fusion of past and future, a symphony of innovative design and timelessness. C A V Ô D A’s allure is not only in it’s provocative design, but also in it’s impeccably smooth, sophisticated taste. It is the World’s First Illuminating Bottle of Ultra Premium Vodka that assures it’s clientele will be highlighted amongst any crowd. Your invitation to spotlight VIP nightlife is closer than you think. Light up your life with C A V Ô D A Vodka. The highest quality five times distilled Vodka made from pure grain distilled by one of the oldest and most respected distilleries in France Keep an eye out for the forthcoming Cavoda app to become a member of the International Cavoda Club with offers, promotions and competitions Currently available at www.drinks-snacks.com, via our Facebook page and through Amazon. Shortly to be available through selected outlets For any further information contact 01304 613641 email@example.com or visit www.cavodavodka.com
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STYLE & FLAIR THIS SUMMER
Summer will soon be upon us and The Manchester Furniture Show, (17 - 19 July, Manchester Central), returns this year with more exhibitors, more new ranges and a summer feast full of flair and design. After the success of last year’s show, the main hall sold out quickly and the exhibitor list is again full of some of the leading names in furniture and interior furnishings, including Baker, Bluebone, Buoyant, Gallery Direct, Lebus, Nathan, Nolte, Scan Thor, Westbridge and Whitemeadow. Returning exhibitors include Flintshire based upholstery major Westbridge, who operate from four production sites in the UK. Sales Director Nicola Bell said after the 2015 show “We were pleasantly surprised to find that at the end of each day we had taken more orders that the same time last year! So perhaps the quantity of visitors was smaller but the quality greater? We had a great show and it was good to see other new faces there. We will be back next year!” Also returning are German exhibitors Rauch and Nolte Mobel who both especially make designs for the UK market. Both praised last years show and instantly rebooked for 2016. Michael Taterstall, Nolte Sales Director, said “We are very pleased with the results of the Show, it has been a well organised and good Show to do and has a really nice feel to it. Our stand has been very busy with existing
and new customers and we’ll be back.’ Gallery Direct are returning with a larger stand and will again introduce new furniture and accessory collections. They are guaranteed to make a splash with an abundance of style, texture and inventive design. Furniture isn’t the only star of the Manchester Show. Lighting, mirrors, art, rugs, decorative accessories and soft furnishings are all to be found in copious amounts. Some of the most imaginative accessory companies in the UK, including DB Mirrors, Flair Rugs, Hookes Interiors, Wire Lamps and Wilde Java are all bringing new designs to tempt buyers. The award winning venue, the iconic Manchester Central building; which combines stunning architecture with a relaxed atmosphere is also a big feature of the event. This former central rail station, with its spectacular arched glazed roof, creates a unique show experience for exhibitors and visitors alike. To see the latest designs in every style of furniture and accessory from traditional to contemporary, colours from soft cool to vibrant bright, visit the Manchester Furniture Show, Manchester Central, 17 - 19 July. Only 2 hours from London, it’s where you’ll find the best new products on the market this summer. For a full list of exhibitors and further information visit: www.manchesterfurnitureshow.com
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The Jewel In The
When only the most indulgent of weekends will do, where better in London to stay than Mayfair? Surrounded by the shopping meccas such as Burlington Arcade, Bond Street & Harrods, indulgent restaurants, luxurious Spas and the glittering lights of the big name hotels of the UK. 22
However, just a few hundred yards from Green Park, yet already away from the noise, lies a treasure of Mayfair. In a 150 year old building, with 129 luxurious rooms, is Flemingâ€™s Mayfair Hotel. Upon walking into the venue you are greeted by a large foyer, draped in class and met with the fantastic staff that elevate the hotel to an unrivalled level. To have such a personal service at the all too often snobbish 5 star rating is a very welcome breath of fresh air. One can feel intimidated at times in such venues but Flemingâ€™s have a concept of speaking to each and every
guest with a friendly, extremely polite and knowledgeable manner which makes you feel welcome, relaxed and confident in asking any questions you may have. With the rooms ranging from a classic single for the lone guest to a 7 bedroom townhouse, everyone can be accommodated and all budgets suited. The rooms are designed to a very high standard, with light tones underlying the strong, bold colours and beautiful material chosen for the furnishings. Technology leads the way with choice of large screens in the bigger rooms plus a Tivoli radio
with Bluetooth functionality, playing songs direct from your iPhone. Over 60 channels are available on the TVâ€™s plus a huge array of movies, to pass the night or afternoon away. All of the above is a standard trait in the higher level of hotel but there are two stand out points for Flemings. Firstly, we had a complimentary gin bar, which are a feature in their Studio Suites. A delightful, wooden drinks cabinet, dropped down to reveal some of the top names in the gin world, Sipsmith, Hendricks and Monkey 47 to name a few, along with crystal tumblers, a cocktail shaker, mixers and an ice bucket. The gin bar is provided on an honesty basis and you
EAT. DRINK. SLEEP April 2016
are even provided with a cocktail recipe book from the creators, Joel Harris and Neil Ridley, to give you some inspiration. Secondly, our room had a garden. Yes, a garden. In Mayfair, in a hotel, I had the option to take the gin and tonic, with a hint of cucumber, out into my very own oasis, with rattan furniture and green trees. I can’t stress how magical a summers evening would be, relaxing with your drink and company, under the stars of Mayfair. Fleming’s are currently undergoing a makeover, this will include an update to the restaurant situated in the bottom floor. The new Executive Chef will be Michelin starred Shaun Rankin, who began his career around the corner at The Mayfair Hotel and gained notoriety in his Jersey restaurant Ormer, returning to the area to bring a whole new menu.
I would strongly suggest that before you think of leaving the Hotel that you make sure that Afternoon Tea is taken in the Drawing Room. With the look of an Alice in Wonderland scene, tall, aqua seating, flamboyant marble fireplace and large panoramas of 18th century India, you settle in and enjoy a vast range of teas from the East India Company that include the Flemings own blend. Sandwiches, cakes and scones aplenty with the option of more to boot. Again the staff couldn’t be more helpful and engaging. It’s such a pleasure to have enjoyed the tea without having to feel too formal, being free to relax and take your time with a good conversation and great food and drink. Overall, there is simply no faults with Fleming’s Mayfair, in every single section they have surpassed all expectations and are setting heights for their competition. We would not hesitate in recommending them as the number one place to stay in London, let alone Mayfair.
Flemings Mayfair Hotel The Jewel In The Crown
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Warings furniture is proud to have been nominated as one of the London stock exchange groups 1000 companies that inspire Britain. 1000 Companies to Inspire Britain report is an annual celebration of some of the fastest-growing and most dynamic small and medium-sized enterprises (SMEs) in the UK. As well as identifying 1000 companies, the annual report examines in detail the opportunities and challenges facing SMEs and looks at the sectors and trends that will shape the future of the UK economy.
WARINGS Furniture is the preferred manufacturer and supplier of interior and exterior furniture to leading hospitality groups operating in the UK and internationally, many of whom have relied on WARINGS for decades. Thirty years of trading equates to a vast knowledge and experience within this unique sector; and specifically the furniture we produce.
“We want to shine a light on what we know to be true: that these companies are the engine of the UK economy.” said Xavier Rolet, CEO, London Stock Exchange Group.
We have one of, if not the, largest stock holding off contract furniture in the UK. With an excess of 100,00 sq. ft warehousing, we have space aplenty for stock ready for dispatch or assembly. Along with dedicated digital stock control, we track and trace every product or order around the site.
The report now in its third year identifies the fastest-growing and most dynamic businesses across the UK. The report is compiled by DueDil and looks at a combination of company financial information, key performance indicators and sector benchmarks. WARINGS furniture Managing Director Graham Waring said: “We are delighted to be recognised as one of the top 1000 SMEs in the UK and are proud to take our place amongst such a remarkable list of businesses,” “This recognition by the London Stock Exchange comes after a fantastic year for WARINGS furniture, it couldn’t have been timed any better as this year we celebrate our 30th anniversary, the future promises to be very exciting for everyone involved with the company.”
With so many products available we are able to facilitate a constant supply of furniture to most of the major hospitality brands and can turn around orders quickly while still offering a superior quality product. The bespoke manufacture service is invaluable to many designers and architects that work within the same hospitality sector. WARINGS furniture is delighted to have been recognised for this prestigious business accolade. The full report can be found at www.1000companies.com
WARINGS Furniture is the preferred manufacturer and supplier of interior and exterior contract furniture to leading hospitality groups operating in the UK and internationally, many of whom have relied on WARINGS for decades.
WARINGS furniture, Watton road, Larling, Norfolk, NR16 2RA, United Kingdom 0044 ( 0 ) 1953 49 99 49
INDIAN OCEAN LAUNCH THE BERLIN COLLECTION NEW FOR 2016
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The Berlin Chair has strong sculptural elements achieved by combining a smooth aluminium seat with a cleanly angled Teak leg structure. The Berlin Table coordinates perfectly with smoothly contoured edges giving the collection a modern feel. • Choice of four cushion colours available with Chair. • Table with White HPL (High Pressure Laminate), Teak leg structure and Stainless Steel fittings. • Chair with power coated aluminium seat & back with Teak leg structure and Stainless Steel fittings. Berlin Table £1,495 (182x92cm), Berlin Table £335. Available from Indian Ocean London SW12, London NW11, Harrods & www.indian-ocean.co.uk 30
Forbes Group is a leading British manufacturer and supplier of hospitality, conference and banquet furnishings to leading venues worldwide.
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Why Choose Avenista? Avenista is the must-have tool for Busy Restaurants still struggling with pen and paper. It is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective. You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your Reservarions Partner.
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Share your passion for coffee with 5,000 like-minded visitors at this year’s Caffè Culture Show, the UK’s longest-running and leading event for the café industry. Celebrating its 11th anniversary, the show takes place on Tuesday 10 and Wednesday 11 May 2016 at Olympia London. Meet award-winning artisan roasters, baristas, food and drink producers, and world-leading suppliers and manufacturers.
THE CAFFÈ CULTURE SHOW
Blend Business And Coffee At The Caffè Culture Show
6 Things You Must Do at the Caffè Culture Show…
1. Get tips, advice and support The show supports businesses of all sizes and stages from one-shop independents to multi-location operations, recent start-ups to mature businesses. Knowing where to turn for help can be difficult, so the Business Theatre offers a packed programme of advice sessions. The Caffè Fundamentals programme offers inspiration to help build your business, attract new customers and develop a unique proposition. The Caffè Enterprise sessions discuss how to secure investment and turn your business into a major brand. Expert speakers include Shoreditch Grind founder David Abrahamovitch, coffee bar consultant John Richardson, the SCAE’s Tim Sturk, private equity adviser Hugh Costello, retail design and branding consultant Angus Tilbury and business marketing specialist and national journalist Guy Clapperton. 2. Celebrate the UK coffee roasting scene Back by popular demand is the Independent Coffee Roasters’ Village. Championing some of the finest UK roasting talent, this is the perfect place to find small-batch roasters. 3. Tasting tutorials Stars of the tea and coffee world present over 30 mini-masterclasses to educate and inspire. Latte art, coffee cocktails and tea-tasting challenges are on the menu. 4. Support local producers Recognising that many operators want to source from small, local producers, the Artisan Food Market celebrates craft enterprise. Meet award-winning independent producers of baked goods to craft beers, healthy snacks to indulgent treats. 5. Go cupping! New for 2016 is the Cupping Zone. Expert palates will be hosting tasting tutorials and advising on sensory subtleties and coffee blends to complement food. 6. Meet hundreds of exhibitors From coffee to cleaning, roasters to refrigeration, technology to training, there are over 200 exhibitors to help you kit out a new business or refresh your supplier list. Cafeconomy – State of the Nation John Richardson presents this year’s Caffè Culture Show Cafeconomy research, exploring the state of the market and consumer views of the coffee shop experience. In 2015, 92% of independent UK operators felt confident and optimistic for the coming year with 80% expecting to grow. Free ticket registration is now open at www.caffecultureshow.com/register
Blending business and coffee since 2006 With 230 exhibitors and 25+ hours of presentations, the CaffĂ¨ Culture Show features the latest trends, brand new products, expert advice and more to help you ensure your customers receive the best quality coffee on offer.
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London Wine Fair The London Wine Fair – now in its 36th year – is the U.K.’s leading drinks industry exhibition. Located in London Olympia, the show, which is exclusively for trade professionals will run from 3rd to 5th May. Around 750 exhibitors will descend on the capital, representing wines from more than 40 different countries making this a must-visit show for anyone involved in the drinks sector. 38
Timed to coincide when many bars, hotels and restaurants are updating their wine lists, this is an unbeatable opportunity to unearth new products, taste with winemakers, meet with suppliers and discover what the latest trends are in the trade, through the event’s extensive programme of industry briefings, masterclasses and seminars. And all under one roof. Show content will include: The View Tastings - a self-contained area within the Fair, specifically for companies which deal in premium and super-premium wines, with daily fine wine tastings running alongside, including Wine Australia and Châteauneuf-du-Pape, the first time the appellation is exhibiting; Esoterica – the “show within a show” which features the portfolios of niche and micro-importers – will see 10 new companies exhibit this year.
Pop Up Tastings The London Wine Fair has launched a new feature for 2016; Pop-Up Tastings. This new area, located at the front of the Grand Hall, will host masterclasses and tastings for companies not exhibiting at the Fair. Sessions will include those from: Napa Valley Vintners, Wine Australia and Sogevinus. Masterclasses A rich and varied timetable of Masterclass tastings will take place, including those on: Sake, Swiss Pinot Noir and Riesling, presented by legendary producer, Dr Ernst Loosen. Speaker’s Corner This informal “soap box” style area of the show will host all manner of speakers related to the drinks industry, including Challenge Joe’s Nose – where BBC1’s Food & Drink cohost, Joe Wadsack will blind taste an array of exhibitor’s wines.
Connoisseur Estates to present new agency at LWF 2016, and host series of Pop-Up Tastings Specialist importer, Connoisseur Estates, will be exhibiting at the 2016 London Wine Fair, 3-5 May at Olympia on stand Z30. As well as a premium range from a selection of producers already well-established in the UK, Connoisseur Estates will be introducing to the LWF for the first time, Tohu Wines from New Zealand, presented by export director Dan Taylor.
2016 Dates & Times Tuesday, 3rd May: 10.00 – 18.30 Wednesday, 4th May: 09.30 – 18.00 Thursday, 5th May: 09.30 – 17.00 Venue Kensington Olympia, Olympia London, Hammersmith Road, Kensington, London W14 8UX. The London Wine Fair will be held in the Grand and West Halls this year. To register, visit: www.londonwinefair.com
Furthermore, Connoisseur Estates will be hosting a series of pop-up tastings on their stand each day demonstrating different styles and regional interpretations of classic grape varieties:
Single Vineyard Sauvignon Blanc and Awatere Valley Pinot Noir as well as their Aronui wines from Nelson.
Tuesday 3rd May – Chardonnay (Champagne, Oaked South African, Unoaked from New Zealand)
Thursday 5th May – Cabernet Franc (Bordeaux, South Africa, Argentina)
Winemaker Mauricio Vegetti will be on the stand with the line-up of wines from this family-owned Mendoza based winery, which boasts some of the oldest vines in the areas of Maipu and the Uco Valley. Highlights from the range include Sparkling Pinot Noir, Plata Malbec/Cabernet Franc and Oro Malbec.
The tastings will be hosted by winemakers Philip Costandius from Oldenburg Vineyards, Mauricio Vegetti from Gauchezco Wines and Laurent Autreau from Champagne Autreau alongside export directors Dan Taylor from Tohu Wines and Marielle Duplantier from GRM Bordeaux
Oldenburg Vineyards, Stellenbosch, South Africa - NEW VINTAGES Winemaker Philip Costandius will be on hand to show this producer’s award-winning super-premium range, including the multi award-winning Chenin Blanc and flagship “Rhodium” Merlot-based blend.
Trade and press would be welcome to attend at midday on their stand Z30.
GRM, Bordeaux, France – NEW VINTAGES
Wednesday 4th May – Pinot Noir (Champagne, Sparkling Argentinian, New Zealand)
Director Andrew Steel comments “The London Wine Fair is the key UK event for us and we look forward to meeting current customers as well as making new contacts at this year’s show.”
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Gauchezco Vineyard & Winery, Mendoza, Argentina – NEW VINTAGES
GRM will be showcasing their new vintages from a selection of properties and châteaux in Bordeaux. Champagne Autréau – LATEST RELEASES
The Autréau Family has been involved in growing grapes and producing Tohu Wines, Marlborough, New Zealand Champagne since 1670 and is based in – NEW AGENCY the picturesque village of Champillon, Connoisseur Estates will be showing near Epernay. Laurent Autréau will be the range of Tohu wines for the first on the stand to present his wines. time at LWF from new agency Kono NZ. Palais Cardinal, Bordeaux, France Established in 1998, Tohu is the world’s The latest 2012 vintage from this classic first Māori-owned wine company and is based in the stunning Awatere Valley. St. Emilion producer will be on show at On show will be the Tohu Marlborough the fair.
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Front of House
Research Finds Staff Name Badges Raise Customer Satisfaction By 12% Customer service expert says: ‘What a difference a name makes’ New research carried out in three countries has found that in hotel businesses, something as simple as wearing a name badge can make a huge and immediate difference to customer satisfaction levels.
thinks your choice of design is an extra opportunity to help boost your brand. “We can manufacture custom-made bespoke name badges, in line with a company’s corporate identity,” he explains.
The study, carried out by mystery shopping and customer experience experts Shopper Anonymous (www.shopperanonymous.co.uk), found that when a range of hotel businesses introduced name badges for all staff, customer satisfaction ratings rose by a remarkable 12% almost overnight, in comparison to those that didn’t require staff to wear badges.
Royal Warrant holders Badgemaster provide the name badges for the customer facing staff in most of the U.K.’s leading brands including such well known names as Premier Inn, Ibis, Best Western, Days Inn, Guoman and Shearings. They also meet the badging needs of many thousands of smaller and independent hotel operators producing a wide range of designs according to each hotel’s requirements, incorporating logos and other features.
The figure came out of the study of 116,000 mystery shopper reports carried out over the last eight years in the UK, Australia “In the current economic conditions customer service has and New Zealand by independent research experts. never been more important and it is very rare to go into a quality establishment these days and find that staff are not Customers wanted staff to be wearing badges so they could distinguish between staff and other customers if uniforms wearing name badges,” continues John. “The benefits are weren’t being worn; said they trusted staff wearing name clearly proven.” Badgemaster’s award-winning design team badges and were more likely to build up a relationship can also make a site visit if necessary, and their experienced conducive to repeat business with someone who wasn’t customer service team are always available to provide anonymous. useful advice, quotations, brochures and samples without obligation. The company also produces lanyards and all types The feedback clearly emphasised that the wearing of staff of staff identity products as well as a huge range of custom name badges can increase customer satisfaction by 12%. Making sure your employees are easily recognisable can also made promotional button badges. help to create a warm, friendly and professional atmosphere within your hotel. John Bancroft MBE, managing director of Europe’s largest name badge manufacturer, Badgemaster,
For further information call Badgemaster on 01623 723112, e-mail email@example.com or visit www.badgemaster.co.uk
UNVEILS NEW STYLES AND FABRICS IN 2016 RANGE
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Front of House
Uniform provider Simon Jersey, which is celebrating its 45th anniversary, has launched its 2016 range which includes nearly 40 new garments for the hospitality sector. Taking inspiration from current fashion styles and trends in the hospitality sector the range incorporates a new heritage tweed fabric and extended denim range that includes pieces to create a stylish look for the whole team, from front to back of house. Further additions to the range include women’s jersey blazers, an A-line casual dress and a new range of patterned shirts. All of the garments are featured in the company’s latest catalogue which has an Olympic theme, due to Simon Jersey’s sponsorship of Team GB for Rio 2016. It will supply the athletes with bespoke suiting for formal events as well as the clothing they’ll wear at the closing ceremony. Simon Jersey’s athlete ambassadors feature in the catalogue modelling the latest garments. BMX world champion Liam Phillips is the cover star wearing Simon Jersey’s signature suiting as well as the new denim waistcoat. Gymnast Beth Tweddle also features wearing the latest beauty range while swimmer Fran Halsall models a Teflon-coated suit dress. Helen Harker, Simon Jersey design manager, said: “We’ve taken inspiration from our customers in the hospitality sector to design our new range. One of the most common trends is for old fashioned elegance with a modern twist. That’s why we’ve brought in heritage fabrics as well as creating classic garments from modern denim, allowing customers to create exactly the look they’re aiming for. “As well as style we haven’t forgotten that our garments need to be easy to move in and look good all day. By having an athlete like Liam Phillips model the new range in the catalogue we can demonstrate just how flexible our uniform pieces are for any environment.” All of the garments are available to purchase online at www.simonjersey.com or by calling 03444 994414.
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James Latham’s latest range of premium composite decking offers the natural look and feel of tropical wood with outstanding performance properties including; minimum maintenance, superior stain resistance, extra high impact strength and a high friction surface. Manufactured in Germany by UPM, ProFi Deck is offered in two stunning design styles, UPM ProFi Classic Deck and UPM ProFi Design Deck. With two new additions for 2016, the UPM ProFi Classic Deck range offers the beauty of a hardwood deck without the high maintenance. Wood and cellulose fibres are encapsulated in specially selected polymers to provide lasting protection from the weather. The advanced composite technology provides superior resistance to UV, frost, stains and impacts when compared to traditional composite or wood decks. Rich colour tones and veins are combined with a natural texture that is a delight to touch. The impressive range now includes UPM ProFi Loggia S1 (a new addition for 2016), UPM ProFi Lifecycle S1 (also new for 2016) and UPM ProFi Lifecycle S2. The UPM ProFi Design Deck range gives outdoor living a fresh and modern feel. Renowned designers from around the world have been inspired to work with the wide colour range and clean looks. The Design
Deck range includes UPM ProFi Deck 150 which offers high impact and scratch resistance, a reversible profile, a closed surface for low maintenance and Lignin-free colour durability. Plus, it is also manufactured using more than 50% recyclable materials. Richard Mosson, James Latham’s Group Cladding and Decking Manager commented, “The WPC decking market in the US is currently worth $1.6 billion and is set to grow
DECKING THAT OFFERS A LUXURIOUS HARDWOOD LOOK AND ULTRA LOW MAINTENANCE to $3 billion by 2020 which is enormous and here in the UK we are seeing its popularity growing all the time both in the commercial and residential sectors as the market comes to appreciate not only the low maintenance benefits but also the long term cost advantage.” He continued, “The quality of the UPM ProFi Deck range is exceptional. Long-life and ultra-low maintenance has been engineered into the product, plus, due to the innovative use of recycled materials – some of the range is made using up to 95% - it has won several international awards, with the product making a major contribution to reducing traditional landfill and incineration which is really important to James Latham.” For more information on these and Latham’s full range of products please phone 0116 257 3415, e-mail firstname.lastname@example.org or visit www.lathamtimber.co.uk
EAT. DRINK. SLEEP April 2016
How to master the casual The way we eat is changing. We’re swapping fine dining napkins and fast-food cartons for something that combines the merits of both and suits a whole new generation of diners. This new trend for ‘fast casual dining’ is creating a revolution in the hospitality industry. Here, Luis de Souza, CEO of NFS Technology Group (NFS) investigates and demonstrates how key players in the industry have discovered clever ways to turn it to their advantage. Peter Backman of global foodservice analysts Horizons has defined the casual dining sector as one where there is a spend of between £10 and £20, with diners typically spending up to 45 minutes in the restaurant. And so significant to the hospitality sector, casual dining will outgrow all other channels and achieve spend of well over £5 billion by end 2016, finishing at 13.7% ahead of the casual dining spend recorded end of 2014, according to NPD Group.
He says the sector has been experiencing success over the past decade, feeding a desire for a highquality customer experience. “People still want to go out and have a positive dining experience, but they want an ability to choose how long they want to give to that restaurant. Casual dining gives the ability to choose how long they spend doing that.”
1. How to give fast and efficient front of house service 2. Great online booking 3. Easy ordering – particularly for big groups 4. Close interaction between front of house and kitchen 5. Margins protected by efficient technology 6. Customer loyalty
Leading The Way
Time is of the essence
Millennials spend more per capita in casual restaurants than any other generation. But there are other sectors taking advantage of the new style of dining, including:
Casual diners don’t like to be kept waiting; so to give them the best of guest journeys, companies need a full real-time view of what’s going on in their operations. And this is right from the moment they visit a website to ensure an efficient online booking process is in place.
• Business people eager to refuel well but waste no time • Families with children looking for a quick treat • Mature diners to whom eating out has become a regular occurrence
Why the shift to casual dining?
The boom in casual dining is not just about time and appetite. Casual diners are also looking for convenience.
There’s already been a lot of global speculation about what’s driving the casual dining revolution. Ian Neill, chairman of dining chain Las Iguanas and former CEO of Wagamama, is known as ‘the godfather of casual dining’; recently spoke to Foodservice Consultant magazine.
“Grab-and-go platforms within casual dining are key for the average Millennial, who no longer sticks to formal mealtimes. Convenience, speed and location remain key factors for restaurant start-ups to win over regular customers on the move” – UK goes fast-casual, November 2015
And when it comes to building a competitive edge in casual dining, many successful players share 6 secrets that provide a great customer experience:
Many are using effective hospitality software solutions using hand-held and online technology to provide a seamless customer experience – everything from greeting loyal guests personally to seating them as quickly as possible and billing them effortlessly. Top organisations have put the paper reservation book away forever. Today’s guest management software offers an easy alternative for managing table reservations that can maximise table turns, reduce waiting times and improve seat use – as well as providing the easy online access that casual diners demand. It also captures guest preferences so casual dining operators can offer an informed service. And it allows viable ways to keep track of any customer feedback left on social media sites.
EAT. DRINK. SLEEP April 2016
dining experience Big eaters
Casual dining parties often come in big groups, which offer both opportunities and challenges to restaurant operations. Many successful operators are making use of hand-held POS technology, such as NFS Aloha, to offer both tableside ordering and easy payment.
Casual dining is generally a mid-price option for eating out, which means margins are even more crucial than in traditional restaurants.
It means avoid the time-consuming and frustrating wrangling among the guests about who owes what. And ultimately, guests leave happy after a seamless and rapid experience, and staff can get on with the most important part of their job – interacting with customers. Meanwhile, what’s happening ‘backstage’ is equally crucial – as we’ve already seen, quality food is most definitely a demand of the discerning casual diner. Modern hand-held POS technology is providing serving staff with a simple interface that can configure menus easily, split bills and add modifiers. Traditionally, staff in fine dining operations spent a considerable amount of time and effort ferrying hand-written orders to the kitchen. These orders are now transmitted instantly from tableside, so the kitchen can get on with preparing the food without delay and serving staff can spend more valuable time interacting with their guests.
The most successful practitioners know the secret of reducing waste, making sound procurement decisions and identifying best sellers and capitalising on the busiest times. The key is good data, collected during every transaction by hospitality software and presented in useful report form to help restaurateurs make informed, proactive decisions – it’s driving an unprecedented level of visibility for savvy casual dining businesses. Clever hospitality software can even alert staff while customers are complaining on sites such as Tripadvisor. It means they can deal with any issues live, restoring the customer’s satisfaction and averting a reputational blow. Making the most of staff skills and time is of course crucial to any hospitality business. While casual dining chains tend to be smaller than fast food outlets, they are still highly likely to be multi-site operations, and hospitality software provides online head office management of key aspects of a multi-site company, accessible anywhere the internet is available. This enables smart operations to maximise their use of managers’ skills and reduces the need to duplicate positions at each location.
Once again, the bottom line benefits, while the casual dining company continues to offer quality service to customers. Know your customer… Casual diners want it fast and convenient – but they also quickly establish their favourite venues for dining. So many top operators use the comprehensive data collected by their hospitality software to get to know their customers’ preferences, enabling them to create targeted and effective marketing campaigns and loyalty cards. That way, they benefit from the repeat business and hugely valuable word-ofmouth and online recommendations. So it can be seen, the trend for casual dining presents phenomenal opportunities to the worldwide industry – and modern hospitality software is enabling key players to gain competitive edge in an increasingly demanding market. NFS Aloha presents a powerful epos technology solution that can support operators looking to maximise on the opportunities of the casual dining revolution, both as a highly reliable centralised tool and management software system. NFS is already supporting key players in the casual dining sector, including Ed’s diner, Cabana and Dishoom. For more information on Aloha or NFS Technology Group’s software solutions, please visit www.nfs-hospitality.com.
EAT. DRINK. SLEEP April 2016
MITRE LINEN WINS GOLD ACCREDITATION FOR THIRD CONSECUTIVE YEAR Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, has been awarded Gold accreditation from Feefo for the third year running. The annual Feefo Trusted Merchant accreditation recognises a company’s hard work and excellence in customer service. Businesses that meet the criteria are accredited as a ‘Gold Trusted Merchant’. The Trusted Merchant award is only available to Feefo merchants and is based upon the data received over the duration of the previous year. To receive Gold, a business is required to receive 100 replies or more, with an average service rating of between 95% and 100%. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. Stephen Broadhurst, Managing Director of Mitre Linen, said: “We are delighted to have been awarded Gold accreditation from Feefo for the third year running.
“As a company, we pride ourselves on our customer service which is why this prestigious independent accreditation, based on the experiences and feedback of our customers, is so rewarding.” Andrew Mabbutt, CEO of Feefo said: “We have great pleasure in awarding Mitre Linen the Feefo Gold Trusted Merchant Accreditation 2016. The company is a hardworking merchant which delivered consistently high scores in customer service throughout the course of last year.” Mitre Linen is celebrating its 70th anniversary this year. The company, which has been working within the hospitality industry since 1946, has recently unveiled its biggest ever catalogue. www.mitrelinen.com #FeefoTrusted Click here to view the new catalogue: www.mitrelinen.com/catalogue
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Electrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants. myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output. The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use. Mick Christian, Regional Training and Demonstration at Electrolux
Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” For more information please visit www.electrolux.co.uk/myPRO, or our social media channels; @ElectroluxProUK on Twitter, and also LinkedIn. Quick facts to compare myPRO to conventional domestic machines: • 3 times longer lifetime due to more durable construction with professional components • Up to 50% faster with professional programs • Great results every time thanks to the unique Electrolux SpeedCare drum • Warranty for professional use
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myPRO laundry solutions The Professional heart for Small Hotels and B&Bâ€™s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 yearsâ€™ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications
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* 3 cycles / day times 250 days / year. Follow us on Twitter @ElectroluxProUK
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EAT. DRINK. SLEEP April 2016
(including contactless and Apply Pay) and record sales data, intelligentpos has given them an easy way to control their stock and gather data for the three businesses in one common platform.
Intelligent Point of Sale supports growing coffee shop business Growing a business sounds exciting, but can tough. Joe and Marie Denby’s experience is testimony to the fact that as well as good people and plenty of enthusiasm, having the right business tools at your finger-tips is essential. The couple opened Leo’s Beanery in 2009, in Edinburgh’s New Town. “It was born out of combining our passion for service, fresh food, and great coffee,” explains Marie. After living in Australia for a couple of years, Leo’s was intended to fill a gap in Edinburgh’s coffee scene. “We loved cafés over there and we couldn’t find anything we identified with. Our dream was to create somewhere we’d love to go.”
After Leo’s Beanery, Marie subsequently started up Ted’s Bakehouse, which produces cakes for Leo’s and other coffee shops in the city: “Leo is the coffee part and Ted the bakery side,” she said. Then in November 2015 they opened up a second coffee shop, Leo & Ted’s and, one month later, took over the café in the city’s iconic Dovecot Gallery. Critically, Joe and Marie incorporated the intelligentpos® electronic point of sale (EPOS) system in each location. The UK’s first cloud-based, iPad electronic point of sale (EPOS) application, intelligentpos, provides a cutting edge, fully customizable and scalable business tool designed specifically for entrepreneurs like the Denbys. As well as the basic of task of taking payments
The vast majority of intelligentpos customers in the hospitality and retail sectors are testimony to the importance of the system’s reporting tools. Amongst the many features of the intelligentpos system, probably the most important one for Marie is the Back Office reporting: “It’s great to see the graphs – when we’re busiest, different peaks and drops, which products are selling… Something as simple as knowing how many brownies we’ve sold in a day!” All three of Joe and Marie’s coffee shops have succeeded as they share the same passion and self-demanding level for superb customer service, as their Trip Advisor and Google reviews can confirm. Along the way, the couple have also learned that with the intelligentpos simple and intuitive low-cost point of sale system in place, they gain the business insights they need to manage their operations efficiently and effectively.
Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
Tevalis 01923 294446 www.tevalis.com
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Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com
Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
WRS +44 (0)1933 533880 www.wrssystems.co.uk
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OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: firstname.lastname@example.org t: +44 1628 532003 w: www.oasisgraphic.co.uk
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Jura +44 (0) 800 552 5527
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