Enform Annual Report 2014

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MOVING SAFETY FORWARD 2014 ANNUAL REPORT


Our vision Our goal

No work-related incidents or injuries in the Canadian oil and gas industry. Everyone goes home safely every day.

Reaching Safety Goals We work collaboratively with the upstream oil and gas industry connecting hundreds of thousands of people to safety training, resources and services. By partnering with all levels of industry, we continue to help companies reach their safety goals.

TABLE OF CONTENTS What We Do

02

Resources

16

Chairman’s Message

04

Safety Consultations and Management

18

President’s Message

06

Special Projects and Events

20

By Industry, For Industry

08

Petroleum Human Resources Division

22

2014 Year in Review

10

2014 Financials

24

Strategic Priorities Update

12

Leadership

26

Training

14

Moving Forward in 2015

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MOVING SAFETY FORWARD


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What We Do Enform is the Canadian upstream oil and gas industry’s advocate and leading resource for the continuous improvement of safety performance.

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MOVING SAFETY FORWARD


We work in partnership with industry to: Help companies in the oil and gas industry create a strong safety culture.

Provide training, guidance and support to help companies improve their safety performance.

Analyze safety performance data to improve safety metrics across the oil and gas industry.

Foster and promote safety messaging through timely and targeted communications and advocacy.

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CHAIRMAN’S MESSAGE

Safety is Top of Mind When I look at the industry and how it has matured since I first started working over 35 years ago, I have seen a cultural shift in how workers and companies view safety. As much as we have achieved as an industry, we know that our job isn’t done and that being safe requires a continuous focus on improvement.

In 2014, Enform had a record year of training with over

As we look forward to 2015, we will continue to strive

341,000 certificates earned by workers across this

for zero incidents. While the industry has seen some

country and four countries internationally. I believe this

significant changes in recent months, safety must be

demonstrates the reach of the organization and that the

managed prudently to keep our core competencies

importance of safety in our industry is resonating with

intact. Any changes we make must be intuitive and

organizations.

provide workers with better ways to integrate safety

This year, the Board of Directors worked behind the

culture into their daily lives. Safety impacts our family

scenes to exchange ideas and set a proactive agenda.

and friends, so we will continue to improve, to deliver

A primary focus for 2014 was our work on the Board to

more immediate and measurable results.

reinvigorate the Enform Advisory Committee connecting

Safety is always top of mind for me and I encourage

with all areas of the industry to better meet the needs

each of you to build a culture of safety within your

of frontline workers. We also met with our industry

organizations.

associations and the National Energy Board to create a cohesive approach and speak with a single voice in the promotion of safety in the energy sector. Duane Mather Chairman

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MOVING SAFETY FORWARD


Safety is everyone’s responsibility and being safe requires a continuous focus on improvement.

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PRESIDENT’S MESSAGE

We have broadened our base of services and deepened our training capacity to meet the ongoing safety requirements of the industry.

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MOVING SAFETY FORWARD


At Enform, the question we ask ourselves is “how can we improve?” We want to find ways to take our industry to the next level. As part of our ongoing goal to strive for zero incidents, we continually look to enhance our safety programs and services. We focused much of our effort building and creating processes to move safety forward in a long-term, sustainable way. This year, we pursued our

Looking Ahead Within our operations, we will look for cost efficiency in delivering our training programs without sacrificing customer service and excellence.

four strategic priorities set by the Board of Directors

In this dynamic environment, we will continue to ask

by researching best practices, consulting with industry

ourselves “how can we improve?” We have broadened

experts and establishing milestones.

our base of services and deepened our training capacity

The opportunities for growth and development in 2014 were significant for Enform. We were able to further develop our core competencies and expand our safety messaging across the industry. This demonstrates a real

to meet the ongoing safety requirements of the industry. I am confident that these initiatives will permeate the whole industry and we will be one step closer to our goal – that everyone goes home safely every day.

understanding – from frontline workers to senior leaders – about the impact that safety has across the industry. As I look back at the year, it is rewarding to say that we had many highlights, which are a tribute to the hard work and

Cameron MacGillivray President and CEO

effort of industry, our six association partners, our Board of Directors, the Enform Advisory Committee, and the Enform team.

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By Industry, For Industry Enform is a stakeholder-driven not-for-profit organization supported by six industry associations that are represented on our Board of Directors. The industry associations are encouraged to work within their organizations to bring forward new ideas, issues and concerns. As a service-focused organization, Enform works with stakeholders on their shared and diverse health and safety challenges, thus constantly developing and improving safety solutions for the upstream oil and gas industry.

Our Partner Associations: • Canadian Association of Geophysical Contractors (CAGC) • Canadian Association of Oilwell Drilling Contractors (CAODC) • Canadian Association of Petroleum Producers (CAPP) • Canadian Energy Pipeline Association (CEPA) • Explorers and Producers Association of Canada (EPAC) • Petroleum Services Association of Canada (PSAC)

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2014 YEAR IN REVIEW

+110

industry leaders attended the Executive Summit

+2,500 140

certificates issued through the COR program

companies participated in Safety Stand Down

+450 1,625

certified health and safety auditors work with Enform

attendees at the Petroleum Safety Conference (PSC)

+341,000 +90

courses offered in health, safety and technical training subjects

+500 10

training certificates issued

instructors worked with Enform

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STRATEGIC PRIORITIES UPDATE

Our Four Strategic Priorities are Moving Safety Forward Safety Culture

Process Safety

Safety is something we do. It’s a way of thinking. It’s an

Process Safety is about ensuring the integrity of

attitude. It’s about changing behaviours in a company,

operating systems and processes so hazardous

a sector and an industry so that everyone incorporates

materials and energy stay contained, preventing major

safety into their daily life.

incidents such as fires, explosions, and toxic spills.

Accomplishments:

Process Safety requires additional strategies beyond

a. Represented the upstream oil and gas industry and provided a response to the National Energy Board draft framework on safety culture. b. Conducted extensive research, nationally and internationally, on safety culture best practices. c. Identified and secured a subject matter expert to work with the oil and gas industry on Enform’s safety culture efforts. d. Created a plan and milestones working with the oil and gas industry, through the partner associations.

those generally applied to workplace safety. The oil and gas industry’s success in Process Safety needs to match its success in Personal Safety. Accomplishments: a. Researched best practices both nationally and internationally on process safety. b. Worked with a subject matter expert to further develop process safety efforts. c. Worked with the oil and gas industry, through the six associations, to create plans for future implementation. c. Hosted a seminar on process safety with a leading international expert and offered multiple presentations on process safety in the upstream industry.

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MOVING SAFETY FORWARD


In 2014, Enform conducted research and worked with industry partners to build a path toward achieving these priorities.

Performance Metrics

Safety Advocacy and Communications

Can we measure it? Can we report it? Can we

We know it’s important to keep safety top of mind with

demonstrate improvement? We work to identify

both internal and external stakeholders. We work to

gaps and celebrate successes as we continually

stay connected and share important, relevant safety

track the progress of the industry.

messages with employees, contractors, industry

Accomplishments:

partners, oil and gas companies, government, media

a. Analyzed Workers’ Compensation Board data

and the general public.

by company, sector and industry level to identify

Accomplishments:

issues and met with industry to review the data.

a. Published an industry magazine, Frontline, designed

b. Worked with companies to bring solutions and strategies to improve health and safety performance.

for the frontline worker sharing safety information and showcasing industry initiatives and advancements. b. Created a social media campaign to engage industry through an ongoing dialogue on safety. c. Initiated a media campaign to communicate to key stakeholders including the general public, government, regulatory agencies, industry partners and oil and gas companies

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TRAINING In 2014, Enform set an all-time training record with over 341,000 certificates issued. This number demonstrates the ongoing work behind the scenes that moves Enform’s training program forward. With over 100 health, safety and technical courses offered, Enform’s training is continually evolving to meet the ever changing needs of the oil and gas industry. Training is offered in a variety of formats including in-classroom, online and through hands-on, live simulated environments to ensure that students receive the information they need in a format that best presents the material.

Evolving Course Material As the oil and gas industry makes technological advancements, Enform works with industry partners

facility in production operations. To support Canadian companies working internationally Enform continues to support them with specialized training needs.

to create and update course materials. In 2014, 19 courses were updated or modified to meet evolving industry needs and were designed by committees of subject matter experts with real-world oil and gas experience.

Training in Nisku Enform completed renovations to our Nisku facility to enhance the student experience. These renovations included a new student-catered café area, new

Top 10 Courses by Enrolment • H2S Alive® • eGSO (Electronic General Safety Orientation) • Petroleum Safety Training (PST) 2.0 • Bear Awareness

student locker rooms and washrooms, and 16 updated

• General Oilfield Driver Improvement (GODI)

classrooms some with Smart Board technology. This

• Wildlife Awareness

investment provides a better environment for the students coming to train in Nisku.

• Detection and Control of Flammable Substances • Second Line Supervisor’s Well Control (Test Well)

Customized Training

• Well Service Blowout Prevention

While most students come through Enform’s open

• Fall Protection for Rig Work

registration, Enform also offers unique training opportunities available through customized contracts. In 2014, Enform trained two cohorts of international oil and gas students each for 52 weeks at the Nisku

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MOVING SAFETY FORWARD

• First Line Supervisor’s Blowout Prevention


Enform’s training certificates are recognized across Canada and around the world.

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2014 was a building year for Enform with time spent fostering relationships, researching best practices and developing project plans.

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MOVING SAFETY FORWARD


RESOURCES Enform provides a forum for collaboration between industry associations, companies, government representatives and other stakeholders to develop best practices, set priorities and achieve shared safety goals for use across the industry. Resources are created by bringing together industry experts to develop safety practices, tools, and solutions that can be shared across platforms. 2014 was a building year for Enform, with time spent fostering relationships, researching best practices and developing project plans.

DACC IRP 14 Non-Water Based Drilling Fluid

Safety Stand Down

The Drilling and Completions Committee released in

Enform provides a toolbox of information to help senior

November 2014, the revised Industry Recommended

management at oil and gas companies share safety

Practice (IRP) provides guidance to reduce worker

messages and demonstrate their commitment to safety

exposure to hydrocarbon vapours and mists. In

across their organizations. The theme in 2014 was

addition, this IRP addresses safety hazards associated

I’m Responsible. Period. Last year, over 140 companies

with drilling operations that use hydrocarbon based

participated in this initiative.

drilling fluids.

Workers Guide to Hand Signals for Directing Vehicles

Safety Alerts Through ongoing communication to industry, Enform issues Safety Alerts to increase overall awareness of

Released in 2014, this guide outlines and encourages a

health and safety issues and risks. These alerts are

standard set of directional signals for guiding vehicles at

designed to prevent similar incidents by sharing potential

worksites. The goal is to prevent accidents and injuries

hazards and providing recommendations from incident

that could occur due to blind spots and undetected

investigations. In 2014, Enform issued 25 Safety Alerts.

movement of personnel and equipment.

Electrical Safety Guideline Released in June 2014, this guideline helps companies establish or improve their existing electrical safety programs. It includes information on identifying and assessing electrical hazards, documenting policies and practices, preventative and protective measures, training workers and monitoring control measures.

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SAFETY CONSULTATIONS AND MANAGEMENT Industry Support Visits Enform provides on-site health and safety support and resources to oil and gas industry employers to help them improve their safety performance. Support

identify, assess and solve issues related to workplace health and safety risks. In 2014, Enform created several new processes and protocols to help guide companies towards obtaining

services include on-site consultations with member

or maintaining COR.

companies, phone and email support, and coordination

Small Employer Certificate of Recognition Audit Protocol

of regional meetings throughout Western Canada to provide companies with industry-related updates. In 2014, Enform met with over 100 companies.

Certificate of Recognition As the certifying body for the Certificate of Recognition (COR) program for the oil and gas industry, Enform

Enform revised the Small Employer Certificate of Recognition (SECOR) program to better meet the needs of small employers. The team added tools to help small businesses evaluate and assess their safety programs more easily.

works to provide greater assistance to companies to

In 2014, Enform created several new processes and protocols to help guide companies towards obtaining or maintaining COR.

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MOVING SAFETY FORWARD


SECOR Online Submission Tool

COR Maintenance Audit Options

To streamline the annual evaluation submission for small

Enform added a new Safety Survey option for the COR

employers, Enform developed and piloted an online

Maintenance Program. The Maintenance Audit Options

submission process for the SECOR program. The goal

now includes three options for companies to maintain

for the program was to provide small employers with

their COR. These options include: Action Plans,

the opportunity to submit information electronically

Safety Surveys or the National/International Standard

in an effective and efficient process that would track

Equivalency. Each of these options provide companies

information and compare it to industry standards.

with the ability to maintain their COR while focusing resources on specific aspects of the safety program

COR How-To Videos

and helping to address any gaps during the maintenance cycle.

New videos have been released on Enform’s website to further assist companies and auditors with the COR/SECOR process. The library of videos covers a variety of topics including the action plan applications, submission process, audit elements and audit process.

COR/SECOR by the Numbers +2,700 certifications issued through the Enform program: Alberta COR

809

Alberta SECOR

877

British Columbia COR

314

British Columbia SECOR

256

British Columbia RTW*

23

Saskatchewan COR

235

Saskatchewan SECOR

169

Manitoba COR

26

Manitoba SECOR

17

N.W.T. COR & SECOR

17

17

314 256

809 235

23

26

877 169

17

TOTAL 2,743

*RTW is a British Columbia-based program called Return to Work

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SPECIAL PROJECTS AND EVENTS Executive Summit The fourth Annual Executive Summit brought over 110 senior executives to the Calgary Petroleum Club in May. Professor Andrew Hopkins*, a renowned expert on Occupational Health and Safety, spoke on Becoming a Mindful Organization. This event continues to help senior executives within Canada’s oil and gas industry engage in an ongoing dialogue about safety. With timely topics over the past four years, the discussions promote a culture of safety at all levels of an organization, both on and off the job.

Frontline Magazine In the fall, Enform launched its Frontline: Safety in Action Magazine and distributed it to over 25,000 readers. Designed to speak to workers facing daily safety challenges, the magazine is a unique way to look at safety. Topics covered in the inaugural issue included Help When You’re Hangry, Work Hand in Glove and Fatigue is the new ‘F’ Word, demonstrating that safety is not something we have, but it’s something we do.

Enform Saskatchewan Office Relocates In July, Enform’s Saskatchewan office relocated from Regina to Weyburn in order to be closer to the people the organization serves. With so much industry activity based out of Southeastern Saskatchewan, Enform is now able to provide better access to programs and

exhibits. As a key event for Enform, the 2014 PSC was a platform to introduce the four strategic priorities of the organization to industry. The event provided relevant and timely information for the industry and was a catalyst for networking and collaboration among participants with over 1,625 attendees coming from across Canada and the United States.

External Auditor Appreciation Banquet The External Safety Auditor Appreciation Banquet was held on September 17 for over 50 auditors to celebrate and recognize their hard work and years of service. The event showcased the efforts of many key individuals who have given their time and energy to promote safety across the oil and gas industry.

Together we’re Responsible Speaker Series Enform introduced a new joint-industry initiative that culminated in a one-day event held in September in Medicine Hat. The event format included various speakers from industry and a government discussion panel with a focus on raising awareness of current safety topics. Hosted in conjunction with two associations: the Alberta Construction Safety Association and the Alberta Motor Transport Association, it connected a variety of groups and organizations. This event enabled Enform to further promote the topic of safety across industries.

services aimed at improving the health and safety for upstream oil and gas workers.

Petroleum Safety Conference The 63rd Annual Petroleum Safety Conference (PSC)

*Professor Andrew Hopkins is an Emeritus Professor, an Associate Member of the

was held at the Banff Centre from May 5 to 8 and

National Research Centre for OHS Regulation, and an adjunct Professor with the

featured 25 international speakers and 175 trade show

School of Sociology at The Australian National University.

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MOVING SAFETY FORWARD


EXECUTIVE SUMMIT

FRONTLINE MAGAZINE

In 2014, ENFORM hosted a number of events on health and safety topics pertinent to industry and workers throughout Canada.

ENFORM SASKATCHEWAN OFFICE RELOCATES

PETROLEUM SAFETY CONFERENCE

EXTERNAL AUDITOR APPRECIATION BANQUET

Together we’re Responsible Speaker Series

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PETROLEUM HUMAN RESOURCES DIVISION The Petroleum Human Resources Division of Enform is a leading resource for labour market information and trends in the Canadian petroleum industry. The Division provides labour market analysis and insights, as well as occupation profiles and tools for workforce and career planning. In June, the Petroleum Human Resources Division

In 2015, the Division will focus on further developing

announced it had secured $2.8 million in funding

its LMI, provide insight into new trends, changes and

from Employment and Social Development Canada

challenges within the industry and will update and

for a three-year project that will enable the Division to

develop current and new occupations that are evolving

develop its Labour Market Information (LMI) products

or emerging within the industry.

and services, available through its Careers in Oil + Gas website.

Highlights 1. Diversity in Canada’s Oil and Gas Workforce

4. The Oil Sands Construction, Maintenance and

report, released in November, examines the

Operations Labour Demand Outlook to 2023

challenges and opportunities the industry faces

report, released in May, highlights the need for

around workforce diversity. It offers insight into

the construction and oil and gas industries to

the drivers, trends and practices for diversity and

work together to ensure the supply of skilled

inclusion activities.

workers will meet future hiring needs.

2. The award-winning video ‘Open the Door:

5. Exploring Apprenticeship Completions of Skilled

Opportunity is Knocking’, developed in

Trades in the Upstream Oil and Gas Industry,

partnership with Enform and Freshwater

also released in May, highlights the critical

Creative, gives an inside look at the oil and gas

importance of apprenticeship completion in

industry in order to attract prospective workers

meeting the future needs of skilled trade workers

to this dynamic sector.

in the oil and gas industry.

3. The electronic General Safety Orientation

6. Aboriginal Employment in Saskatchewan’s

(eGSO), launched in June with Enform, provides

Oil and Gas Industry, released in April, details

occupational health and safety information that

current workforce issues, demands and trends

all employers are required to provide to their

regarding Aboriginal workers in Saskatchewan.

new, young and inexperienced workers upon hire or transfer.

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MOVING SAFETY FORWARD


The Petroleum Human Resources Division provides information, knowledge and expertise to further align Enform’s training and safety services with industry needs.

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2014 FINANCIALS Statement of Operations

2014

2013

For Year Ended December 31, 2014 REVENUES Training Funding - WCB Conference & Events Safety Management Fees Other Income Funding – Labour Force PHRC Fee Community Development Trust Fund Grant Labour Force Product Sales Revenue

COST OF SALES Direct Salaries & Benefits Training Conference & Events Safety Course Development Credit Card Expenses Labour Force Expenses

GROSS PROFIT EXPENSES Indirect Salaries & Benefits General & Administrative Amortization of Property & Equipment Rent & Premises Professional Fees

EXCESS (DEFICIENCY) OF REVENUES OVER EXPENSES FROM OPERATIONS OTHER INCOME (EXPENSES) Workers Compensation Board Surplus Distribution Gain on Disposal of Property and Equipment Gain on Acquisition of PHRC Gain on Foreign Exchanges (loss)

EXCESS OF REVENUES OVER EXPENSES

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MOVING SAFETY FORWARD

22,505,367 12,961,635 1,293,087 918,084 738,708 854,910 1,000,125 70,601 24,034

21,569,488 9,285,280 1,031,523 880,366 670,281 505,615 502,649 44,445 42,279 36,431

40,366,551

34,568,357

9,047,885 5,708,832 1,183,791 1,204,762 318,584 323,820 418,969

7,596,110 6,062,774 1,151,840 1,106,869 340,361 306,526 227,813

18,206,643

16,836,738

22,159,908

17,731,619

7,497,230 5,178,855 2,086,640 4,092,037 659,670

6,246,557 3,218,172 3,388,371 3,570,173 551,763

19,514,432

16,975,036

2,645,476

756,583

148,889 241,580 (3,743)

10,728 38,748 851,417 641

386,726

901,534

3,032,202

1,658,117


Statement of Financial Position

2014

2013

As at December 31, 2014 ASSETS CURRENT Cash

1,722,995

-40,570

22,615,000

20,327,019

1,063,528

1,180,825

33,681

54,040

265,428

160,274

25,700,632

21,681,588

5,046,114

3,579,375

LONG TERM INVESTMENTS

135,746

-

PREPAID DEPOSITS

128,787

120,205

31,011,279

25,381,168

CURRENT Accounts Payable and Accrued Liabilities

2,745,410

2,121,226

2,105,092

2,387,478

4,850,502

4,508,704

DEFERRED CAPITAL CONTRIBUTIONS

4,920,383

2,664,272

NET ASSETS Invested in Property and Equipment

5,046,114

3,579,375

11,194,280

9,628,817

5,000,000

5,000,000

2,1240,399

18,208,192

3,1011,279

25,381,168

Term Deposits

Accounts Receivable

Goods and Services Tax Recoverable

Prepaid Expenses

PROPERTY AND EQUIPMENT

LIABILITIES AND NET ASSETS

Deferred Revenue

Unrestricted

Restricted Reserve

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1

2

7

3

8

1

26

9

2

MOVING SAFETY FORWARD

4

5

6

10

11

3

4


LEADERSHIP Board Members: 1

Gary Leach, President, EPAC

2

Mark Salkeld, President, PSAC

3

Ross Pickering, Senior Vice President, Precision Drilling, CAODC

4

Rod Garland, Business Development Manager, Bear Slashing Inc., CAGC

5

Mark Scholz, President, CAODC

6

Tim McMillan, President, CAPP

7

Mike Doyle, President, CAGC

8

Jim Donihee, Chief Operating Officer, CEPA

9

Chairman, Duane Mather, Past President, Nabors Canada

10

Ken Lueers, President, ConocoPhillips Canada, CAPP

11

Dave Reed, Vice President, Canadian Region, Weatherford Canada Partnership, CEPA

Not in photos: Robert Haynes, Vice President, Human Resources, Sask Energy/TransGas Limited, CEPA Jonathan Lexier, President and CEO, Lanark Energy Management Corp., EPAC

Enform Executive: 1

Paula Campkin, Vice President, Industry Development and Chief Safety Officer

2

Jeff Rose, Senior Vice President, Operations and COO

3

Rick Shatosky, Vice President, Finance and Chief Privacy Officer

4

Cameron MacGillivray, President and CEO

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Moving Forward in 2015 As we look forward to 2015, continuing to strengthen relationships with industry stakeholders will be pivotal in delivering on our four strategic priorities. Recognizing that the industry is experiencing a slowdown due to lower energy prices, we know the importance of working collaboratively, and continuing to support Industry in cost-effective relevant ways will ensure worker safety.

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MOVING SAFETY FORWARD


Safety Culture

Performance Metrics

Developing a culture of safety requires not only actions,

We will continue to track and evaluate safety

but also a change in mindset. Leadership is key to

performance data to identify gaps and build programs

developing and sustaining an ongoing safety culture

to better serve the needs of the industry. By using

in the workplace at all levels of an organization, and

performance metrics from a variety of sources, Enform

Enform will continue to work with industry leaders to

is able to identify areas of need and work to improve

make this a reality among all partner organizations.

the safety of oil and gas companies across British

Process Safety

Columbia, Alberta and Saskatchewan.

Enform’s goal is to focus on new resources and

Safety Advocacy and Communications

education to prevent and reduce risks within our

We will continue our outreach efforts to connect

industry. We will communicate and encourage all oil

with key stakeholders such as the public, the media

and gas companies to continue to integrate process

and government. We will launch our new social

safety into their day-to-day operations.

media platforms and a redesigned website in 2015, helping Enform develop more interactive communications initiatives.

Enform’s goals for the future are focused on moving safety forward for people and companies in the oil and gas industry. 2015 A Look Forward Below is a look at some key targets for the coming year: • Expansion of Enform’s suite of Certificate of Recognition maintenance options to include Perception Surveys • Release of several health and safety guidelines and tools including Fatigue Management, Journey Management, Safety Culture, Process Safety, Silica, Bean Pump and Dangerous Trees. • Development of additional courses and continued refinement of existing course materials • Launch of a comprehensive social media campaign and new Enform website • Updating and developing job profiles of 70 current and new occupations within the Petroleum Human Resources Division • Focus on new research and reporting on Labour Market Information

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info@enform.ca www.enform.ca Enrolment Services and Certificate of Recognition: 1.800.667.5557

ENFORM CALGARY 5055-11 St NE Calgary, Alberta T2E 8N4 Phone: 403.516.8000 Toll free: 1.800.667.5557

ENFORM NISKU 1803-11 St Nisku, Alberta T9E 1A8 Phone: 780.955.7770 Toll free: 1.800.667.5557

ENFORM BC 2060, 9600 - 93rd Avenue Fort St. John, BC V1J 5Z2 Phone: 250.794.0100 Toll Free: 1.855.436.3676

ENFORM SASKATCHEWAN Suite 208, 117-3 St NE Weyburn, Saskatchewan S4H 0W3 Phone: 306.842.9822 Toll free: 1.877.336.3676


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