ECS Annual Report 2025

ENCOMPASS COMMUNITY SUPPORTS

2025 IMPACT REPORT

Photo by

Dr. J. Norman Reid

SUPPORTING PEOPLE. SUPPORTING PEOPLE. IMPROVING IMPROVING LIVES. LIVES.

LETTER FROM THE DIRECTOR I’m proud to share the Encompass Community Supports (ECS) FY25 Impact Report, highlighting the meaningful work we continue to do across our communities. Thanks to our dedicated team, partners, and supporters, we have reached more individuals and expanded our services.

Each story at ECS reflects resilience, hope, and

SHERYL SHERYL REINSTROM REINSTROM

Executive Director

connection. In FY25, we saw lives change, clients renewed through counseling, families achieving housing stability, and older adults gaining independence through transportation. These moments, big and small, are at the heart of our work.

Even amid uncertainty, hope, joy, and connection persist. We continue making a difference, one life at a time.

Board of Directors Culpeper: Chris R. Jenkins (Vice Chair), Richard Brooking, Brad Hales Fauquier: Dr. J. Norman Reid, Crystal Hale, Josephine Gilbert Madison: Valerie Ward (Secretary), Brittany Shankle, Sarah Berry Orange: Janis Rieley (Board Chair), Bob Fuqua, Robin Breckenridge Rappahannock: Christian ("Case") Dutilh, Gail Crooks, Fran Krebser

ABOUT ENCOMPASS ABOUT ENCOMPASS COMMUNITY SUPPORTS COMMUNITY SUPPORTS ECS is a non-profit organization funded by federal, state, and local governments.

We serve as both the Community Services Board (CSB) and the Area Agency on Aging (AAA). The only combined agency in VA, we work to improve access to care, reduce stigma, empower individuals, and build stronger, more resilient communities.

MISSION To improve the quality of life in Culpeper, Fauquier, Madison, Orange, and Rappahannock Counties by providing comprehensive mental health, substance use, developmental disability, housing, children’s, aging, case management, and transportation services.

VISION ECS is an organization that leads with integrity and excellence. We embrace diversity, collaboration, accountability, and innovation in responding to the everchanging needs of our community.

380 Employees

OUR IMPACT OUR IMPACT At the Support Encourage Empower (S.E.E.) Center, support is always free—free of charge and free of judgment. Our peer-led drop-in recovery center welcomes adults on their journey through substance use or mental health challenges.

When needed, we provide clients with doorto-door transportation to our ECS locations, traveling more than a million miles.

This year, 315 older adults received nourishment and care at their doorstep.

Support Coordination connects individuals with the resources and services they need to thrive, fostering independence and stronger community ties.

7,589 Visits to The S.E.E. Recovery Center

49,009 Transportation (Trips)

35,706 Home Delivered Meals

1,043 Received Support Services

OUR IMPACT OUR IMPACT

1,049

Crisis services are available 24/7, 365 days a year.

Crisis Services

Help is just a phone call away at 540-617-0774.

1,340

Behavioral Health Services

578 Childrens Services

546 Housing Services

Compassionate care and supportive services help individuals navigate mental health challenges, substance use, and life stressors.

Supporting families with early intervention, parent coaching, substance use assistance, and prevention resources.

Helping clients find safe and affordable housing

COMMUNITY NAVIGATOR Listening to Your Needs: ECS added Care Navigators to make finding and using our services easier. Navigators serve as a single point of contact to assess needs, coordinate care, and connect people to resources. Each month, our Navigators help around 100 individuals access the services they need to thrive. With more than 40% of requests related to housing, it’s clear that safe, stable homes remain a top concern for our community.

We’re here to help. Contact a Care Navigator today: ECSServicesNavigator@escva.org 540-825-3100

PREVENTION Our prevention team has been busy! They collectively impacted over 180,000 community members, highlighting a broad, multi-faceted approach to substance misuse prevention.

Suicide prevention and mental health programs reached over 1,800 adults through initiatives like Zero Suicide and over 140,000 individuals via public service announcements.

Lock and Talk distributions reached thousands of community members, supporting safe storage and disposal of medications across five counties.

Trained in Mental Health First Aid

122 Youth

116 Adults

HIGHLIGHTS CIT BANQUET

In 2025, we celebrated 10 years of the Crisis Intervention Team (CIT) program, a community partnership among law enforcement (and other first responders), behavioral health professionals, advocates, and individuals with lived experience, promoting compassionate, stigmafree responses to mental health and substance use crises.

SENIOR HOUSING ”Just wanted to thank you for all the care that came with our Thanksgiving Dinner. The “buzz” here was “Oh, it was so good”!!

God bless all that make it happen.

We hope yours was as happy as you made ours at Leaflin Lane. We appreciate each and every one.”

FROM CONCERN TO ACTION: ECS SAFEGUARDS CLIENTS “During a conversation with a client’s family member, something just didn’t feel right. I reached out to the assisted living facility (ALF), who shared that the family member wanted to remove the client after six years. I gently encouraged them to contact Adult Protective Services (APS).

APS investigated and discovered that the client was being financially exploited.

By trusting my instincts and speaking up, I was able to protect not just the client’s finances, but their peace of mind The gratitude and relief from both the client and the ALF made it all worthwhile.” -ECS Staff Member

Where We Serve: Senior Centers Behavioral Health Clinics Children Services The S.E.E. Recovery Center Boxwood Treatment Center Bridges Day Center Administrative Office Satellite Office / Bridges

Fauquier

Rappahannock

Culpeper Madison

Population: 185,951 Square miles: 1,955

Orange

BEHAVIORAL HEALTH

W H A T

K***, who once faced repeated hospitalizations and incarcerations, successfully completed the Liberty Transitional Housing program after several unsuccessful attempts in other

W E

programs. During her time at Liberty, she made remarkable progress toward recovery and independence. Today, she has secured Permanent Supportive Housing (PSH) and

D O

is living independently in the community.

CHILDREN’S SERVICES ECS’ Mobile Crisis Responder supported 51 students across nine Orange County schools during the 24/25 school year, delivering 311 crisis intervention and support services.

Child Adult Relationship Enhancement (CARE) Trained 135 participants, including parents, partners and staff, strengthening relationships and improving communication across child-serving systems.

The Infant & Toddler Connection (ITC) program launched its Local Action Plan, emphasizing stronger social-emotional development for infants and toddlers. The effort aims to ensure more children leave early intervention services with measurable growth in positive relationships and emotional skills. This year, ITC supported families through 278 referrals for early intervention services.

COMMUNITY CONNECTIONS FOR ADULTS 60 & BETTER 60 dedicated staff and 168 volunteers support healthy aging with 25 programs and services that reduce isolation and empower older adults to age with dignity and safety in their own homes.

400+ participants were guided through evidencebased health and disease prevention programs like Chronic Disease Self-Management, Healthy IDEAS, and Walk With Ease.

Senior Centers offer a hot, nutritious lunch along with learning and social opportunities.

Transportation is available. The Ageless Energy Dance Crew celebrates movement, joy, and intergenerational connection.

STRENGTHENING TECHNOLOGY TO BETTER SERVE OUR CLIENTS ECS’s IT team modernized systems to make services faster, more reliable, and better connected. The launch of the On-Call Telehealth app and new Credible reporting tools improved efficiency, accuracy, and service quality. Network upgrades, secure connections, and updated hardware reduced downtime and supported over 2,000 Helpdesk requests and 350 staff transitions, ensuring timely, coordinated care for clients.

INTELLECTUAL & DEVELOPMENTAL DISABILITIES ECS provides day support and residential group homes for adults (18+) with developmental disabilities.

ECS Bridges Day Services has expanded by opening a new “drop in” program in Madison, VA. on Thrift Road. We are looking forward to a grand opening in the Locust Grove area that will further expand our services and allow for greater access to community activities connections.

Individuals enjoy vacationing and traveling throughout the year with housemates, friends and family members.

HOUSING ECS has experienced significant growth in its Housing Choice Voucher Program (HCVP), expanding into new regions to meet community needs when other providers were unable to respond. HCVP helps families by paying a portion of the rent directly to landlords.

Permanent Supportive Housing has also increased substantially, addressing the critical housing needs of individuals with serious mental illness amid a reduction in grant-supported funding.

State Rental Assistance Program funding has remained steady despite recent caps.

Leaflin Lane (23 apartments for eligible residents aged 60 and better) continues to operate at full capacity and has a waiting list.

WHAT YOU WHAT YOU CAN CAN DO DO

CHARITABLE FOUNDATION CHARITABLE FOUNDATION

ECS’ newly formed philanthropic arm (for tax-deductible contributions) works to improve the quality of life for individuals and their loved ones throughout our service area. Every dollar supports a stronger, healthier

DONATE TODAY:

community.

Neighbor Helping Neighbor: This simple yet powerful principle drives the work of our nearly 400 committed team members and hundreds of passionate volunteers.

But we can't do it alone. We need your support to create a better shared future together.

Join Us: Be part of the movement to transform lives, right here in our own community. Together, we can build a future where everyone has the opportunity to thrive.

CONTACT US: CONTACT US: (540) 825-3100 15361 Bradford Road, Culpeper www.encompasscommunitysupports.org

Encompass Community Supports does not discriminate on the basis of any characteristic protected by law, in employment matters and in its programs and services.