1. Foreword
Christophe Hesbert, Chief Technical Operations Officer
At EMS Healthcare, Environmental, Social, and Governance (ESG) principles are more than corporate responsibilities - they are fundamental to how we operate, innovate, and support the communities we serve. Our ESG objectives guide every aspect of our business, reflecting our longterm commitment to sustainable growth, ethical leadership, and meaningful social impact. Driving Environmental Responsibility Decarbonising our operations is a central pillar of our sustainability strategy.
We are actively reducing emissions across our mobile fleet, including the integration of Hydrotreated Vegetable Oil (HVO) fuel and the widespread installation of solar panels - both at
our Head Office and across the majority of our fleet. In parallel, we’ve introduced a salary sacrifice scheme to encourage uptake of electric vehicles among employees, supporting lower-emission commuting and lifestyle choices. These initiatives reflect our organisation-wide commitment to environmental stewardship and responsible resource management.
Creating Lasting Social Impact
Our mobile clinical research facilities and community outreach programmes play a vital role in supporting the NHS and addressing healthcare access inequalities. By helping reduce treatment and diagnostic backlogs and bringing essential health services directly into underserved and remote communities, we are making clinical research and care more accessible and inclusive. These efforts help to remove longstanding barriers to healthcare and increase participation in vital research, especially among historically underrepresented groups.
Strengthening Governance and Transparency
We are committed to ensuring high standards of governance across our operations and supply chain. Our ongoing partnership with EcoVadis supports independent benchmarking of our ESG performance, helping us track progress, identify opportunities for improvement, and enhance transparency. This commitment to continual improvement underpins our efforts to align with global ESG best practices.
Looking Ahead
This report is not only a reflection of what we’ve achieved, but a statement of intent for the future. We believe that sustainable, equitable, and accountable healthcare delivery is essentialand we are proud to lead by example. At EMS Healthcare, we know that real progress begins with action, and we remain dedicated to making a lasting, positive impact across every area of our business.
“Our ESG principles guide every decision we make - ensuring that innovation, sustainability, and social responsibility go hand in hand as we create a future where good health is within everyone’s reach.”
Dr Clare Grace, Chief Executive Officer
2. Environmental
2.1. Fleet De-carbonisation
Target:
100% Euro 6 or EV on the fleet
Action:
Promote uptake of EV salary sacrifice, launched a new platform that also includes Hybrid to encourage more employees to sign up.
2.2. HVO Fuel Transition
Target: 80% of diesel vehicles and generators to be refuelled with HVO by the end of 2025
Action:
Assess supply availability and ensure safe on-site storage and refuelling procedures.
Target:
40% reduction in all waste, compared to the 2014 baseline
Action:
Standardise waste segregation procedure at HO and on-board the Community Research Site. Compost all food waste.
2.4. Ecovadis Certification
Target:
Silver Sustainability Rating
Action:
Report Scope 1 and 2 carbon emissions via the EcoVadis platform for 2024 and initiate the certification process.
3. Social
3.1. Staff Well-being
Target:
85% Employee satisfaction score in annual staff survey
Action:
Enhance staff benefits and launch a new platform to promote all that is on offer, including staff recognition.
Target: Facilitate 150,000 patient and participant interactions through mobile clinical services and community research sites
Action: Published a social impact survey to promote access to care improvements delivered using the EMS mobile offering.
3.3. Menopause Support
Target: Implement a Menopause awareness
and support programme across the business
Action: By Q3 2025 train all managers on menopause awareness and establish menopause champions within the Colleague Committee.
4. Governance
4.1. ESG Integration
Target:
Action: Implement an assessment of suppliers ESG and code of conduct as part of the vendor validation process.
4.2. Staff Well-being
Target:
Implement a Learning Management System (LMS) to centralise staff training, compliance tracking and professional development
Action:
Integrate and roll out the LSM to the current HR Software, draft training plan by department by Q3 2025.
5. Reflections
Delivering on Our Commitments
Over the past year, we’ve taken meaningful steps toward achieving our ESG goals, and we’re proud of the progress made so far.
While the journey is ongoing, our actions are already making a difference.
far...
Working towards better future, together Our progress so
Charity Work
We established a company charity of the year, chosen annually by our employee of the year
Innovating
We introduced our first electric vehicle in 2021, complete with solar PV to boost on-board power
Euro 6
All our vehicles are Euro 6 certified, ensuring compliance with the latest emission standards
Energy
We use only renewable electricity and gas, with roof solar panels generating 109,077kWh of electricity per year
towards a together
EV
We have 15 EV charging points installed at our HQ, available for both employees and visitors
Published: June 2025