Meeting Shangle Khanom
Occupational Therapy Team Manager Once I had gone through all of the information provided by Shangle Khanom, I went to meet with her. This meeting enabled me to ask questions as well as for her to inform me about time scales for implementation and at what stage the borough was at introducing this service. During our talk she explained the process that Redbridge is currently in. They were at the beginning of the process when I started this project. They were getting different departments together to discuss what roles they could each take and how they are going to work together to produce the service. There are other boroughs around the UK that have already put this service into action. Redbridge was at the planning and production stage. They had got the important council sign off to proceed and now they were trying to produce the best service possible for the service users. The Redbridge vision for this service was derived from many partners contributing to the programme. Vision for Transformation of the Community Equipment service. Our existing equipment service offers service users little if any choice and it is, therefore, important that the system for delivering equipment be modernised... This process will increase the level of choice and control enjoyed by service users, and efficiency is also achieved once the solution for delivery of complex aids is fully implemented. As part of Redbridge Councils vision of ‘A better place to live’, proactively convey one of its key aims for Redbridge to become ‘A better place for care’
Working Together - Our Communication Commitments A strong and holistic approach to communications is vital to enable us to achieve our aims and objectives to support the wider Adult Social Services function. Promotional Material Produce service users’ information pack developed in partnership with the service users involved in the project through the customer journey-working group. Develop new service specific leaflets providing information on the re-designed services Letters/e-mails to the provider market describing the up-coming changes Meeting Shangle was interesting and informative, it was good to get an understanding of where the borough was within the planning and actually implementing the service. I had to produce a proposal for this project and now I had gathered enough information to know where it was starting. Next Step
Who?
Maintain the sponsorship and momentum gained through ongoing stakeholder management
Shangle Khanom
Ongoing
Follow through with Health engagement to ensure visibility at Polysystem Board is achieved/ maintained
John Powell
30/04/10
Explore and provide requisite assistance to Dr Sharma (Head of Loxford Polyclinic) to achieve Accredited Retailer status
Shangle Khanom
End June
Arrange weekly meetings with the National TCES Programme Manager
Shangle Khanom
ASAP
Buddy with Sam Saunders & Gill Perkins to share learning and leverage off their experience
Shangle Khanom
ASAP
Maintain the strong partnership working developed with the Department of Health
Shangle Khanom
Ongoing
Validate commitment of team resources and sign Team Working charters at launch event
Working Group Leads
25/03/10
Get Working Groups to agree initial plans at launch event
Working Group Leads
25/03/10
Plan and schedule Working Group Leads meetings
Shangle Khanom
25/03/10
Monitor working group members attendance levels and escalate if commitment becomes an issue
Shangle Khanom
Ongoing
Introduce a ‘Delegating Upwards’ scheme to ensure that agreed resources deliver to project timescales
John Powell
ASAP