2025 DEALER PLAYBOOK
GoCanvas App & Inspection Guide
TheGoCanvasappisyourgo-totoolfor completingtruckinspectionswithease.It providesasimple,step-by-stepguideto helpyoumovethrougheachpartofthe inspectionconfidentlywhileensuringall requireddetailsarecaptured.Oncefinished, theappclearlyoutlineshowtosubmityour inspectionforeachtrucksoeverythingstays consistentandcompliant.
GoCanvas Login & Settings
GoCanvasloginpage.Pleaseenteryour emailandpassword.
Password Reset for Dealer Portal and
TheportaldoesNOTsupportself-service passwordrecovery.Pleasefollowthese instructionsifyouareunabletologinor forgotyourpassword: Contact BTR ReachouttoBTRFieldOperations: LoganMartin: (304)780-8109 lmartin@bigtruckrental.com
OnceyouhavecontactBTRyouwill receiveanemailwitharesetlink
Yournewpasswordshouldfollowa secureformat(includeuppercase, lowercase,numbersandspecial character) Ensureyouareabletosuccessfully loginandbookmarktheURLforfuture
Image Sharing
Donotsavephotosonyourdeviceallimagesarestoredinthecloudtosavespaceandkeep everythingaccessible.
GoCanvas Sync
Sync Button:
Makesureyouhavethemostcurrentversionofthe inspectionandensuretheautosyncbuttonisturnedoff.
Tasks
1. 2. 3. 4.
Ifyouhaveatask,itisaninspectionsenttoyoutocomplete
Youwillreceiveanotificationbyemail
Atruckshouldhavearrivedviatransportorcustomerdrop-off
Donotstartanewinspectionifyoualreadyhaveoneinyourtask
Fill Out Information
Pleasecompletealltruckinformationfields.Anyfieldmarked withared*isrequired,andtheinspectioncannotbesubmitted untilallrequiredfieldsarefilledout.
TrucknumberissuppliedbyBOL/emailandpostedonthe driversideseatpost
Takeclear,squaredpictures,explainissuesifpresent
Example photos:
Save and Continue Later
Ifyouneedtopausemid-inspection,youcansaveyourprogressand easilypickuprightwhereyouleftoffonceyou’rereadytocontinue. 1 2 3
Complete Inspection
Whenyouhavecompletedallpreviousstepsyoushouldnowbe abletosubmityourinspectionsuccessfully
FindyourSavedInspection(blackcirclewithnumber(s)) Selectsavedinspection(couldbemorethanone) ChooseContinue CompleteandSubmit 1. 2. 3. 4.
1. 2.
10-STEP PROCESS COVERING
10 Step Process:
Invoicing Paymentprocessing 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
TruckReturnnotification
Vehiclearrivalandcheck-in
Rentalreturninspection
Repairinstructionsissued
Executerepairs
Vendormanagement
Progressupdates
Repaircompletionandclosure
Dealer VS BTR Responsibilities
DEALER BTR
Thedealerisresponsibleforperforming thoroughinspectionsoneachrentaltruck, ensuringanydamagesormaintenance issuesareproperlyidentifiedand repaired.Theyarealsoresponsiblefor managingvendorrelationshipsrelatedto serviceandrepairs,overseeingany outsourcedwork,andsubmittingall associatedinvoicesanddocumentation inatimelymannerforprocessing.
BigTruckRentalisresponsiblefor providingtimelynotificationsofunit returns,reviewingandapprovingrepair estimatessubmittedbythedealer,and processingpaymentsforapprovedwork andrelatedinvoices.
Why This Matters
Ensureconsistentprocessesandstandardsarefollowedacrossall dealerlocations.
Establishdefinedqualitybenchmarksforallinspectionsandrepairwork tomaintainfleetreliabilityandperformance. 1. 2. 3. 4.
Reduceoverallshoptimebysettingclearexpectationsforinspection proceduresandrepairtimelines.
Strengthencommunicationbetweendealers,BTR,andsub-vendorsto minimizeback-and-forthandacceleratetherepairprocess.
Notification of Truck Return
Customerends rental
BillofLading(BOL), emailnotification, contactlist
2. Vehicle Arrival
Thetruckarrivesatthedealeror servicelocationviatransportor customerdrop-offwithaBOL.
Inspectthetruckandbody
Ifbodyisfulloftrashrejectthe truckfrombeingreturned
Action:Check-inprocessis completedwithin24hoursofarrival
Fleet/portallogs returnnotice
IfacustomerdropsoffatruckwithoutaBOL: Checkforafullloadoftrash
Ifbodyisfulloftrashrejectthetruckfrombeingreturned
Ifthetruckisempty,contactBTRservicetoletthemknowthetruckhas arrived
Action:Check-inprocessiscompletedwithin24hoursofarrival
3. Rental Return Inspection
STANDARDIZED BTR INSPECTION: ConductedthroughtheGoCanvas app,including: Photos.1 Inspectionchecklist.2 Damage/conditionreports.3 SUPPORTING TOOLS: TireGauge TireAirGauge BrakeGauges DiscBrakeGauge 5 WheelKingpinInspectionTool th MobileApps KEY EXPECTATIONS: Clearlydocumentthetruck’sconditionintheapp.1 Providedetailed,well-labeledphotos.2 Ensureinspectionnotesarecompleteandeasytounderstand.3
4. Repair Instructions Issued
Repair List Generation
TherepairlistisgeneratedthroughtheDealerportal Aquotemayberequiredifrequested 1. 2. 3.
Dealer Responsibilities
Reviewtherepairlist
Completeallassignedrepairs
Repair Timeline
Averagetimetocompleterepairs:10days
Timelineincludes Weekends&holidays
Trucktimeatchassisshop
Tirevendorinstallationtime
Minimum Truck Conditions Requirements
To ensure safety, reliability, and compliance, all trucks must meet the followingminimumconditionsbeforebeingplacedintooperation:
FLUIDS
Engineoil,coolant,hydraulicfluid,washerfluid,andpowersteeringfluid toppedoffandfreefromleaks
TIRES AND WHEELS
Propertreaddepth,novisibledamage,andinflatedtomanufacturer specifications
Checkforpropertorqueonlugnuts
Documentanymismatchedrims
EXHAUST SYSTEM
Secure,noexcessiveleaksordamage
BATTERY & ELECTRICAL
Batteryterminalsanddisconnectswitchconnectionscleanandtight Noexposedorfrayedwiring
Disconnectswitchoperational
SUSPENSION & STEERING:
Noexcessiveplay,leaks,orbrokencomponents
Drivelinefreeofexcessplay;carrierbearingsingoodworkingorder
BRAKES
Serviceandparkingbrakesandfullyfunctional
Noairorhydraulicleaks
WINDSHIELD & WIPERS
Glassfreeofcracks
Wipersinworkingcondition
Washersystemfunctional
MIRRORS
Secure,properlyadjusted,andfreeofcracksordamage
BODY & FRAME
Nounsafedamagetoframe,cab,orbody
Doorsandlatchesaresecure
SAFETY EQUIPMENT
Fireextinguisher,triangles,firstaidkit(Canadaonly),horns,reverse camera,andrequiredPPEpresentandserviceable
CLEANLINESS
Registrationandinspectionstickersuptodateandstoredinthevehicle License plate properly installed with a valid registration sticker; verify registrationmatchesplates
DOCUMENTATION & LICENSE PLATES
Registrationandinspectionstickersuptodateandstoredinthevehicle
License plate is properly installed with a valid registration sticker; verify registrationmatchestheplate
BODY FUNCTIONS
Allbodyfunctionstested;lockoutsworkingproperly
AllcomponentsfunctionwithinOEMcycletimes
Noexcessivelywornpartsorsafetyhazards(e.g.,frayedroll-offcable)
AUTO-GREASERS
Reservoirfullandsystemfunctional
Required Tools for Truck Inspection
TIRES & WHEELS
Tiretreaddepthgauge(measuresin1/32")
Tireairpressuregauge(upto150PSI)
Torquewrench(forcheckinglugnuts)
Prybarortireiron
Markerorchalk(formarkingtiresorparts)
BRAKES & SUSPENSION
Drumordiscbrakegauge
5 wheelkingpintool(PN1775175-00-A)forterminaltractors th
ELECTRICAL & LIGHTING
Multimeterforelectricalchecks
Flashlight
Inspectionmirror
UNDERBODY & LIFTING
Creeperforunderbodyinspection
Floorjackorhydrauliclift
SAFETY & PERSONAL GEAR
Gloves,safetyglasses,andsteel-toeboots
DOCUMENTATION & NOTES
TabletorsmartphonewiththeGoCanvasapp
Notebookordigitalnote-takingbackup
CLEANING & MAINTENANCE
Cleaningsupplies
Powerwasher
KNOWLEDGE & CERTIFICATION
Knowledgeofchassisandbodyfunctions
DOT/MVIannualinspectorcertification(whererequired)
Tool Appendix
TIRE TREAD DEPTH TOOL IN 32'S AIR PRESSURE GAUGE 0-150PSI BRAKE SHOE GAUGE
BENDIX ADB PAD GAUGE (K109114)
5TH WHEEL KINGPIN TOOL (PART NUMBER (1775175-00-A)
5. Execute Repairs
Dealertocompleteauthorizedrepairs.Statusupdateswillbe providedinthedealerportal:
Dailyupdatesifthevehicleisatyourshop
Ifatachassis/otherdealer,theyupdateyouontherepair, andyourecordthoseupdatesintheBTRportal
6. External Work/Vendor Management
Dealercoordinateswithoutsidevendorsfortires,bodywork,orspecialtyrepairs BTRapprovalrequiredbeforeanyoutsidework;dealercommunicatesrequests toBTR,whothencoordinatesdirectly
Allvendorinvoicesandnotesarecapturedinthedealerportalforvisibility
7. Progress Updates
Dailyrepairstatusneedstobesharedthrough theportal
Wehavevisibilityoftheworkinprogress WhatjobsareyouonandETAonparts Howlongwilltherepairtake(ETC)
8. Repair Completion & Closure
Dealerconfirmsrepairscompletedayof Caseisreviewed,finalworkorderverified,and POissued
Invoicesshouldbesubmittedwithin30 daysofcompletionandrepairs
DealersendinvoicestoService@bigtruckrental.com Invoicesareconsolidatedintomonthlystatementsandsent toap@bigtruckrental.com
Storage of Trucks
PARKING & LOCATION
Eachunitmustbeparkedinthedesignated,agreed-uponspot
SCHEDULED CHECKUPS/STARTUPS
Periodictruckcheckupsandstartupswillbeassignedastasks
Invoicethetaskimmediatelyuponcompletion
TRUCK MOVEMENT RULES
AtruckmayonlyleavetheyardwithavalidBillofLading(BOL)
ThedrivermusthavetheBOLinhandbeforedeparture
AllBOLsmustbeproperlysigned
Truck Storage Quick Reference
DO DON’T
Parktrucksintheassignedspot
Completescheduled checkups/startupsandinvoicetasks immediately
EnsureallBillofLadings(BOL)are signedandavailablebeforetruck leavestheyard
MoveatruckwithoutavalidBillof Lading(BOL)
Allowthedrivertoleavetheyard withouttheBOLinhand
Skipscheduledcheckupsorfailto documentcompletion
DEALER SCORECARD
Dealer Scorecard
The dealer scorecard helps us evaluate and celebrate the strengthofourpartnershipwitheachdealer,ensuringwecontinue togrowandsucceedtogether.
5-star grading system breakdown:
Communications
Daysintheshop
QualityofInspection
TimelinessofInspection
Rental Return Dealer ScorecardCommunication Scoring
5 STAR
Providesqualityupdatesinsidetheportalwithoutbeingasked Updatesgaveclearvisibilityintothestatusofrepairsatanytime Notacceptable5-star: Vagueupdateslike“unitinshop” “Repairscompletedexpectfor_”(unitisnotcompleteifrepairsarepending) Advising“partsordered”withoutETAsoraskingforsourcingsupport
Note: Quick turnaround jobs completed in under 3 days qualify for 5 stars even if noportalupdateswereentered
4 STAR
Updatesprovidedintheportal,email,orDecisiv/Assist Communicationgaveaclearunderstandingofrepairstatus All5starcriteriaapply,exceptportaluseisnotmandatory
3 STAR
Updateswereprovidedinsomemanner,mostlywithoutbeingasked Responsesweretimely Overall,repairstatuswasreasonablyclear
2 STAR
Updatesprovidedonlywhenprompted Responsesweretimelyenoughtoprovidegeneralknowledgeofrepairstatus
1 STAR
Updatesprovidedonlywhenasked Responseswerenottimely Wehadlittletonounderstandingofrepairstatus
Rental Return Dealer Scorecard -
Timeliness
5 STAR
Inspectioncompletedwithin1day(24hours)ofunitarrivalattherentalreturnfacility
4 STAR
Inspectioncompletedwithin2days(48hours)ofunitarrival
3 STAR
Inspectioniscompletedwithin3days(72hours)ofunitarrival
2 STAR
Inspectioniscompletedwithin4days(96hours)ofunitarrival
1 STAR
Inspectiontooklongerthan4days(96+hours)fromunitarrival
Important Notes
OVERNIGHT DROP-OFFS OR LATE ARRIVALS
Unitsarrivingwithin3hoursofshopclosingarecountedasarrivingnextbusinessday UnitsdroppedoffafterhoursonFridayarecountedasMondayarrivals
TRAINING RELATED DELAYS:
Units held for BTR training (e.g., inspections delayed to train new techs or for inpersonBTRtraining)willnotbetrackeduntiltrainingiscomplete)
HOLIDAY ARRIVALS
Units dropped off on a holiday or within 3 hours of closing before a holiday are countedasarrivingthenextbusinessday
Iftheunitarrivesbeforethat3-hourwindow,theholidaycountstowardinspection time
Rental Return Dealer Scorecard -
Quality of Inspection
5 STAR
Clear,highqualitypicturesprovided Alldamageditemsidentified
Allinspectionquestionswereansweredthoroughlyandaccurately
4 STAR
Good,clearpicturesprovided Mostinspectionquestionwereansweredwell Onlyafewitemsaremissing
3 STAR Picturesprovided,butnotconsistentlyclearorcomplete Inspectionquestionwereanswered,butwithlimiteddetailorquality
2 STAR
Poorinspectionquality
Fewusablepictures
Someinspectionquestionswereanswered,butmanyincomplete
1 STAR
Verypoorinspection
Nousablepictures
Noneofquestionsanswered
RESOURCES
Q&A Reference Page
1. Do not resync your device until you have completed your full inspection
2.I am unable to send inspection?
a. EnsureyouareconnectedtoWIFI
3. Missing details on the inspection?
a.Sync your device for the most current updates prior to starting a new inspection
4.I am having trouble logging into the portal a.Savethewebpagetoreference b.Usernameisyouremail
c.Set your password and ensure you save it so you can easily login when needed
5. Who do I contact for transportation needs?
a.PleasecontactBTRsfleetteam:fleet@bigtruckrental.com
6.Who do I contact for truck rental leads?
a.PleasecontacttheBTRsalesteam:BTRSales@bigtruckrental.com
7.Who do I contact for maintenance questions?
a.PleasecontacttheBTRmaintenanceteam:BTRService@bigtruckrental.com
How-to Videos
1. How to check tread depth: https://youtube/SvyJ1Mc0x5w
2. How to do the CDL air brake test/3-step: https://youtube/WJ6mQi9ELmw
3. Bendix ADB Pad Gauge Measurement: https://youtube/bLjAnAJAuK4?si=jx2JwE-sOFhPvGnZ
4. Measuring a Brake Shoe in a Drum Brake: https://youtube/0CdkwT33Ukk
5. Fontaine Fifth Wheel Set-up and Adjustment: https://www.youtube.com/watch?v=Ublwfzl7rgk
6.How to fill a Groeneveld Greasing system: https://youtube/e0YVBFfAOHc
