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2014 Leadership Conference

February 23 - 25 • Leadership Conference & Vendor Tradeshow Hosted by Kinseth Hospitality Companies at the Holiday Inn Dubuque & 5 Flags Center1

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A superior guest experience is at the core of all successful hotels. For more than 15 years, Sysco Guest Supply has been committed to helping Kinseth managed properties maximize the guest experience by offering an extensive selection of quality products that exceeds even the most demanding expectations. We combine that with an exceptional buying experience for you through quick and easy ordering and unparalleled sales and customer support. To see our complete line of products visit

Be sure to visit us at the 2014 Kinseth HospitalityTrade Show. 800-772-7676 •


Welcome Dear Kinseth Leadership Conference Attendee, Welcome to our 2014 Kinseth Hospitality Companies Leadership Conference, Vendor Tradeshow and Awards Dinner! We are pleased you could join us for this year’s conference located in Dubuque, Iowa at our Holiday Inn and Hampton Inn hotels and The Five Flags Center. The staff has gone to extraordinary measures to ensure that you will find everything to your satisfaction during your stay. If there is anything the staff can do to make your stay more enjoyable, please do not hesitate to ask. We are excited to kick off the 2014 year with our Leadership Conference and hope to make it a memorable experience for everyone! The Conference theme “Spotlight on Success” is filled with creative breakout sessions, motivating speakers, and delicious food and beverages. This year we have incorporated an even larger sponsor trade show that showcases more than 70 vendors. These vendors have at every level answered requests for their financial participation and contributions with generous products. These contributions help make this event affordable and rewardable. Please refer to this program over the coming months to see if a product or service can be useful to you and support these sponsors. It is our hope that you meet some new friends, renew acquaintances, learn a lot, and have a fabulous time at the 2014 Kinseth Hospitality Companies, “Spotlight On Success” conference. Please use this booklet as your guide for schedules and events throughout the conference. Thank you! Sincerely,

The Kinseth Family Leslie Kinseth - President Bruce Kinseth - Executive Vice President Linda Skinner - Vice President Gary Kinseth - Vice President

N O I T AC 3

Mission & values Mission The mission of Kinseth Hospitality Companies is to continue to grow as one of the most competitive, hard-working, and performance driven hotel management companies in the country. We do this by upholding a commitment to hire, train and develop the most talented associates in the industry, to take exceptional care of our guests, and deliver result driven financial success to our business owners, investors, and developers.

Midwest Values

The Midwest has long been known for its solid values and strong moral compass. Treating our guests, employees, and owners with a respectful and honest approach which has been the foundation of Midwestern culture for generations. We exemplify these values in everything we do.

World-Class Hospitality every guest every time Kinseth Hospitality Companies has a diverse portfolio of hospitality businesses located across the Midwest. We believe that World Class Service is achieved through our employees and associates passion and commitment to serve each guest with a smile. As a team we strive to treat each guest as our number one priority, worthy of our upmost attention and gratitude.



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We are committed to a proactive approach to business that engages performance and accountability at all levels in order to maximize outcomes for our team, company and owners. We are motivated to operate clean, quality and profitable hospitality R -P businesses. LE B TA UN ACCO


We believe that success is shaped and achieved by motivated individuals in a team environment. By assuring that all leaders at Kinseth Hospitality Companies are approachable, foster an atmosphere of collaboration and respect for others, we build on our mutual FU Lsuccess. AP PR OA CHA B LE



-K no We w le believe in an open, honest and engaging leadership approach at all levels, that builds accountability, trust and respect for all. We focus on equitable fair business practices and developing people through focused training.






We are dedicated o to fostering a world class service culture with all of our guest endeavors, employees, owners and vendors. We do this by practicing positive engagement, responsiveness to needs, and a passion to serve others.

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Agenda Date




Sunday February 23

3:00 - 5:00

WIll call - Attendee Registration & Packet Pick-up

Holiday Inn Lobby

5:00 - 6:45

paparazzi PARTY - Cocktail Reception

Holiday Inn Blue Moon Room

7:00 - 7:45


Five Flags Theatre

7:45 - 8:15

A Class Act - Opening Entertainment by Ed Lannarella & Brian Ossian

Five Flags Theatre

8:15 - 9:45

it’s showtime - Main Entertainment by Jim Wand

Five Flags Theatre

6:30 - 7:30

Encore - Breakfast

Holiday Inn Grand Ballroom

7:45 - 8:45

Stars In The Spotlight - General Session by Jeff Higley of Hotel News Now

Five Flags Theatre

8:45 - 9:45

Technology Screening - The State of Today’s Hospitality Technology and Future General Session by David Phillips - IHG

Five Flags Theatre

10:00 - 2:00

Gallery Exhibition - Vendor Tradeshow & Education Workshops

Five Flags Center

2:00 - 4:45

LECTURE & SEMinar SERIES - Breakout Sessions (Sessions can be found on the back of your VIP Pass.)

Monday February 24

DOS Your Entourage - Social Media Training, Displacement Analysis, Sales Pro Training

Holiday Inn Ben Bolt Room

F&B Behind the scenes - Back to the Basics

Holiday Inn Goodtime Room

Limited GM Star performer - The Changing World, Best Scenario Solutions Full GM Directors chair - Leadership, Quality, Revenue, Customer Service

Tuesday February 25

Holiday Inn Clarion Room Holiday Inn Capital Room

5:30 - 6:30

A GALa event - Cocktail Party

Holiday Inn Blue Moon

6:30 - 8:15

WINE & DINE - Awards Dinner

Holiday Inn Grand Ballroom

8:15 - 10:15

walk of fame - Awards Presentation

Five Flags Theatre

6:30 - 7:45


Holiday Inn Grand Ballroom

8:00 - 11:30

LEAVING A LEGACY - Leadership & Loyalty, The 2 Pillars of Success by Guest Speaker - Ed Lannarella

Five Flags Theatre

11:30 - 1:00

That’s a wrap - Lunch & Departure

Holiday Inn Grand Ballroom

Floorplans can be found on pages 8-9.


Five flags floorplan 5TH STREET

Vendor Loading Entrance

Kinseth Vendor Tradeshow *See Page 11 for booth locations.

Kinseth Booths Stairs Educational Sessions

Food Prep



Lunch Seating

Tradeshow Entrance 5 Flags Center Lobby

Orpheum Room

Accessible Restrooms Seating

Majestic Room






From HWY 151 and/or HWY 20 Take Locust Street. Then turn Right onto 4th Street. 8

Stairs Educational Sessions

Side Theatre Entrance

Theatre Lobby

Tunnel to Hotel

holiday inn floorplan 5TH STREET


Ben Bolt Meeting Room

Goodtime Meeting Room


Parking Ramp

Sprague Meeting Room

Fitness Center

Capitol Meeting Room

Restrooms Stairs to Tunnel

Sitting Area

Business M Center ar ke t

Dining Room



River City Beefstro

Clarion Meeting Room Grand Ballroom

Front Desk

Pre-Function Space Stairs to Blue Moon

Tunnel to 5 Flags Center

Dubuque Meeting Room

Iowa Meeting Room



Parking Ramp


Blue Moon Room


BAR Stairs to Grand Ballroom



educational sessions Educational sessions will take place during the tradeshow. Please refer to your VIP pass to see which sessions you are required to attend. Maximizing Your Online Ordering by Guest Supply 10:00 - 10:25 Orpheum Room

Understanding 401K by Steele Capital 12:30 -12:55 Orpheum Room 1:00 -1:25 Orpheum Room

Benefits of Linenless Tables by Mity-Lite 10:00 - 10:25 Majestic Room

Public Health Matters by Ecolab 1:00 - 1:25 Majestic Room

GM Roundtable by Hotel News Now 10:30 - 10:55 Orpheum Room

Protecting Your Mattress Investment by Protect A Bed 1:30 - 1:55 Orpheum Room

11:00 - 11:25 Orpheum Room Energy Management by Verdant 11:30 - 11:55 Majestic Room


Understanding LED by Technical Consumer Products 1:30 - 1:55 Majestic Room

tradeshow 90 Mr. G’s Meats

89 Pepsico


Tyson, Sara Lee, Windsor

86 Simplot, Michaels

85 Acosta Food Service

21 Food Marketing Services

US Foods


19 General Mills

45 33 Unilever Hoffmaster

18 Lamb Weston

32 44 Edward Cardinal Don Glass

17 Upstate Niagra



Warehouse Kruger Direct

16 Hormel

30 Travel Iowa


15 Bridgford Foods

29 Mity- Lite


56 LG & PTAC Direct

45 Sysco Guest Supply

55 Midlabs

67 Mill Dist.

81 Serta

54 Silver Threads

66 Media USA

80 AmBath

53 Onity

65 P&G

41 Chad Jackson Photo

82 Protect A Bed

79 TCPI 78 Hotel Fitness

14 Kellogg’s


To Educational Sessions (Upper Level)

20 Midstates Marketing


Tel-Phone Resource

76 TTI Tech

13 Ecolab


Circle Computer

11 BLI Lighting

27 Maintenance USA

10 Unimac

26 38 Konica N. Amer Minolta Directory

9 Travel Click

8 American Hotel Register

74 Galaxy 1 50 Satellite Surf

62 HD Supply

25 Star Promo

37 Century Laundry

24 Applied Media Tech

36 Advance

49 Sboca

61 Innflux

23 Alpha Graphics

35 Orkin

48 Cetis

60 Staples

22 AAA

34 Daltile

7 Safe Step

6 In The Swim

72 Waste Mgmt 71 Hotel Systems Pro

Kinseth Team

47 Verdant Technologies



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Keynote speaker ed Iannarella Ed is President of Stonehenge Consulting Group, a sales performance, asset management and consulting firm specializing in sales training, customer service, and marketing for the hospitality industry. Ed has been guest presenter at annual conferences for Hilton, the Blackstone Family of Hotels, Best Western Int’l., Choice and Wyndham hotels, the PA Tourist and Lodging Association, PCMA, several CVB’s and hotel management companies.


guest speakers Guest speaker - david phillips David is Customer Relationship Manager for Global Technology at InterContinental Hotels Group; He has been with IHG since 2008 and is responsible for defining future technology requirements for all IHG Brands in the Americas region. His focus is defining requirements of the Hotel EcoSystem and creating technology standards and deployment road maps. He is constantly evaluating hotel technology offerings and guides the technology acquisition selection process to assist IHG hotels in remaining competitive in the market. His teams’ concentration is on guest-facing technologies which include, voice & data networks, a variety of hotel premise systems used by staff and guests, computing hardware and software, In-room guest technology & entertainment services, door locking and security systems and a wide variety of ancillary systems that enhance hotel operations or improve the guest experience. He has over 30 years’ experience in the hospitality market. Prior to joining IHG in 2008, David provided guidance and consultancy on hospitality systems to Hotel Management Companies, Owners, and Developers. He has extensive hotel property systems experience from single to multi-property operational responsibilities.

Guest speaker - Jeff higley Jeff is Vice President, digial media & communications/Editorial Director of Hotel News Now/Smith Travel Research. He is a 25-year journalism veteran who has specialized in the hotel industry for the past dozen years. He launched, a division of Smith Travel Research in September 2008. Prior to joining and Smith Travel Research in March 2008, Jeff served in various leadership positions for Questex Media Group’s Hotel & Motel Management. His began his career in the newspaper industry and worked as a sportswriter for several medium-sized Midwest newspapers, covering everything from high school basketball to the World Series. Higley and his wife, Cheryl, have three children: Sarah, Emily and Isabella. They reside in Avon Lake, Ohio.


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entertainment jim wand Dr. Jim Wand is the founder and owner of Wand Enterprises, The Hypnosis Agency. He has been involved in the field of hypnosis for over 30 years. Dr. Wand holds a Ph.D. in the field of psychology, has over 9,000 professional engagements to his credit and is considered to be one of the most professional hypnotic entertainers in the world today. “Just a few of the comments I’ve received after Dr. Wand’s performance: ‘awesome’, ‘unbelievable’,’amazing’, ‘the best entertainment we have ever had’, ‘bring him back’” – Director of Personnel, The Buckle. He has worked with such personalities as Jay Leno, Conan O’Brien, Chris Rock, Carrot Top, Larry the Cable Guy, Jeff Probst the host of Survivor, Sylvester Stallone, George Strait, The Judds, and Rascal Flatts, just to mention a few. Dr. Wand has also appeared on numerous T.V. programs including a national FOX special entitled “WOW”, Comedy Central (numerous times), and on almost every other major TV network.

ed Iannarella People from over 30 countries have attended Ed’s US based selling workshops. Ed played basketball for a U.S. traveling team in Europe, has owned or operated 21 Cinnabon bakeries in the Northeast, is an amateur magician, plays the guitar and harmonica, and is a proud cancer survivor.

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Harbor Banks Wild Caught Salmon with Knorr Herbed Hollandaise Chef’s Prime Rib with Knorr Port Wine Reduction Demi Chef’s Line Pork Loin with Smokey Maple Glaze All Entrees served with Sweet & Sour Brussel Sprouts with Bourbon Bacon and Potato Gratin


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awards ceremony Anniversary Awards

Quality Excellence


Green mark award

Aspire award


Sales Excellence / Community Marketing

DOS of the Year

sales production Financial Achievement Marketing award

Restaurant GM of the Year Economy Hotel GM of the Year Select Service Hotel GM of the Year Full Service Hotel GM of the Year

Teamwork award design manufacturing distribution

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Your One-Stop Source for all your Maintenance & Hospitality Supplies! Our People Maintenance USA takes a customer-centric approach to the maintenance, repair, and operations (MRO) industry, offering the personal service that you want alongside the products that you need. With nearly 30 years of experience providing MRO products to the hospitality market, our team consists of experts who are problem solvers, focused on your unique needs. Our account managers are trained to help you with special orders, parts identification, and any other questions you may have about the over 100,000 products we have in stock.

Our Offering Maintenance USA carries more than just fixtures. Turn to us as your one-stop supplier for everything from guest room appliances and janitorial supplies to security and lighting products. We carry the brands you know and trust such as TCP, Niagara, Gerber, Kidde, and Sanitaire as well as our own high quality exclusive brands, to offer you one of the widest selections in the hospitality market. Check out our full product offering at

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past awards Green Mark award 2012 Courtyard Columbia, MO Holiday Inn Express Coralville, IA

Perseverance Award 2012 Erin Kosiba Connie Schmidt Neal Roth Connie Schlichting Jamie DeRudder Will Harrington David Brown Carl Deeken 2011 Amy Wenninghoff Dawn Jones Mike Heffling Donna Stuewer


Sales Excellence 2012 Doneva Chavis Barb Murphy Lisa Yilmaz Jamie DeRudder Skye Kot Greeley Rodriguez Carrie Spicer Ty Wright 2011 Jackie Oliver Sarah Schipper Jamie DeRudder, Cheryl Jass Barb Murphy Skye Kot Carrie Spicer Ellie Bush Doneva Chavis 2010 Maria Murphy Jackie Oliver Carrie Spicer

David Brown Maria Murphy John Snow Loran Stutenberg Sarah Schipper Neil Soppe Brian Ossian Brandy Branstad

2009 Maria Murphy Libbey Patton

2009 Evie Walter David Brown Karen Nash Bill Hickey Maria Murphy Sami Qureshi Lynn Hanna Brian Ossian Arun Sharma Scott Chisholm

Financial Award

2008 Maria Murphy Karen Nash Tammy Jacobs 2007 Arun Sharma Sami Qureshi Mike Laus 2006 Jamie DeRudder Megan Pierson 2005 Jamie DeRudder Maria Murphy 2004 Evie Walters


2008 Jackie Oliver Carrie Spicer Maria Murphy

2012 Brad Everett Ronald Bernard Dave Wheaton John Reed Tara Nelson Missy Jackson Rob Grimm Dawn Jones Steve Peters Bryon Schnurer David Brown Sharon Sabel Maxine Wirth Renee Wagner Trent Greeno Larry Thompson Norm Granback Lisa Hellevang Eric Zimmerman Missy Jackson Neal Roth Matt Brunick Nick Rodolosi Connie Schmidt Amy Davis

Elizabeth Woyt Mark Hughes Jade Stites Gregg Joyal Bill Burr 2011 Jamie DeRudder Jeff Cue Debra Kendall Sarah Schipper Ellie Bush Mandy VanVoorhis Evie Walters Barb Murphy Carrie Spicer Connie Schlichting Kirk Flom Louis Ploudre Ronald Bernard Trent Greeno Noni McGee Dave Davis Lucia Swanson Debra Kendall Tammy Bina Judy Fox Missy Jackson David Brown Pam Vohlken Neal Roth Jeannine Eltrich Rob Grimm Larry Thompson Brandy Branstad 2010 Jeff Cue Neal Roth Loran Stutenberg Lynn Hanna-Paolucci Debbie Snider Evie Walters Carrie Spicer Jamie DeRudder Mandy VanVoorhis Judy Fox Jennifer Whiteside Eric Zimmerman John Snow Steve Peters 2009 Brad Everett Maria Murphy Neal Roth Sara Seward Cheryl Jass Barb Murphy Lynn Hanna Brandon Smith Evie Walters Karen Nash Carrie Spicer Jamie DeRudder

Judy Fox Carl Deeken Connie Schlicting 2008 Brad Everett Libbey Hohn Dave Davis Carl Deeken Brandon Smith Tammy Jacobs Susan Runnels Troy Thompson Maria Murphy Lynn Hanna Barb Murphy Evie Walters Karen Nash Becky Berman Jackie Oliver Brian Ossian Lori Faught Brandy Smith Judy Fox Peter Berman Neal Roth Jeff Cue Mike Laus Neil Soppe Brandon Pfeffer Sal Martinez Will Harrington 2006 Holiday Inn Peoria Four Points O’Hare, Holiday Inn Bloomington Holiday Inn Bettendorf, Best Western Clear Lake Holiday Inn Cedar Falls 2005 Holiday Inn Rock Falls Holiday Inn Wichita, Comfort Inn Ft Madison Holiday Inn Dubuque 2004 Patrick Short Toby May David Schwartz Saundra Lunsford Frank Smillie Salvador Martinez Mike Heffling Neal Roth Arun Sharma

Marketing Award 2012 Will Harrington Scott Chisholm Cindy Soetje Norm Granback

Connie Schlicting Nick Edwards Amy Davis Steve Peters Brandy Smith Branstad Judy Fox Lori Faught Neal Roth Shana Craven Mike Heffling Greg Fontanini Elizabeth Woyt Renee Wagner Carol Makoui Bryon Schnurer Matt Brunick Lisa Hellevang 2011 Steve Peters Dondi Bates Brandy Branstad Renee Wagner Neal Roth Elizabeth Lyle Will Harrington Cindy Soetje Marcy Yates Dave Wheaton Shana Craven Bob McDonald Rob Grimm Connie Schlichting Norm Granback Arun Sharma Scott Chisholm Lori Faught 2010 Lori Faught Will Harrington Jennifer Whiteside Brian Ossian Scott Chisholm Norm Granback Bob McDonald 2009 Marcy Yates Steve Peters Will Harrington Norm Granback Brian Ossian Neal Roth Lori Faught Kyle Highberg Bob McDonald Scott Chisholm 2008 Bob McDonald Lori Faught Sami Qureshi Neal Roth Brandon Smith

Dave Davis Mike Heffling Will Harrington Marcy Yates 2007 Brian Ossian Shannon TurgeonStyczykowski Sami Qureshi Scott Chisholm Mike Heffling Shana Young Neal Roth Cheryl Kardell 2006 Brian Ossian Shannon Turgeon Sami Qureshi Will Harrington Scott Chisholm 2005 Marcy Yates Lori Faught Shannon Turgeon Rod Larson Brian Ossian Will Harrington 2004 Mike Heffling Scott Chisholm Craig Simpson Saundra Lunsford Brian Ossian

Teamwork Award 2012 Shana Craven Norm Granback Carrie Spicer Nick Edwards Neal Roth Lori Faught Rob Grimm Sal Martinez Connie Schlicting Sharon Gray Missy Jackson Randy Freeman Carol Makoui Matt Brunick 2011 Marcy Yates Rob Wartella Rob Grimm Will Harrington David Brown Shana Craven 2010 Marcy Yates

past awards Bill Hickey Jackie Oliver Carrie Spicer David Brown Brian Ossian Norm Granback Lori Faught Rob Grimm Rob Wartella 2009 Neal Roth Rob Wartella Brian Ossian Sami Qureshi Chris Stephany Matt Clemons Lori Faught Louis Ploudre Kyle Highberg Mike Heffling Bob McDonald Stacy Strother Libbey Patton Maria Murphy Karen Nash Troy Thompson 2008 Maria Murphy Karen Nash Jamie DeRudder Troy Thompson Barb Murphy Connie Schlichting Lori Faught Brandon Smith Neal Roth Marcy Yates Sami Qureshi Dave Wheaton 2007 Sami Qureshi Dave Davis Natalee Moore Shannon TurgeonStyczykowski Mike Heffling Shana Young Neal Roth Cheryl Kardell 2006 Cassi Connors Evie Walters Barb Murphy Amy Harrison Brandon Smith Arun Sharma Shannon Turgeon Sami Qureshi 2005 Karyn Brouilette Sami Qureshi

Brian Ossian Rod Larson Mike Heffling Mike Viola Troy Thompson 2004 Brian Ossian Cheryl Pledge Amy Harrison Saundra Lunsford David Schwarz Lynn Hanna Maria Murphy

Quality Excellence Award 2012 River City Beefstro Dubuque, IA River City Beefstro Coralville, IA

Green Mill Wichita, KS Green Mill Overland Park, KS Green Mill Bloomington, MN Country Inn & Suites Middleton, WI

Holiday Inn Bloomington, MN Holiday Inn Coralville, IA Holiday Inn Council Bluffs, IA Holiday Inn Express Coralville, IA Candlewood Suites Kenosha, WI Candlewood Suites La Crosse, WI

Hampton Inn Branson, MO Hampton Inn Grafton, WI Hampton Inn West Bend, WI Hampton Inn Dubuquq, IA Hampton Inn Lincoln, NE Hilton Garden Inn Manhattan, KS

Hilton Garden Inn Omaha, NE Courtyard Ankeny, IA Courtyard Coumbia, MO King’s Pointe Resort Storm Lake, IA Super 8 Portage, WI Super 8 Shawano, WI Super 8 Mt. Pleasant, IA Super 8 Green Bay, WI Super 8 Keokuk, IA Days Inn Empire Sioux Falls, SD

Residence Inn Lincoln, NE Quality Inn Minoqua, WI Quality Inn Sheboygan, WI 2011 Holiday Inn Bloomington, MN Super 8 Storm Lake, IA Holiday Inn Dubuque, IA Super 8 West Plains, MO

Candlewood Suites LaCrosse, WI

Super 8 Kirksville, MO

Candlewood Suites Kenosha, WI

Cambria Inn & Suites Maple Grove, MN Super 8 Portage, WI Super 8 Shawano, WI Courtyard Ankeny, IA

Super 8 Green Bay, WI Courtyard Columbia, MO Super 8 Antigo, WI

Chris Stephany Will Harrington David Brown

Holiday Inn & Express Coralville, IA

Super 8 Mt. Pleasant, IA Hampton Inn Lincoln, NE Super 8 Pella, IA Holiday Inn Overland Park, KS Super 8 Keokuk, IA Residence Inn Lincoln, NE Super 8 Coralville, IA Fairfield Inn Manhattan, KS Super 8 Burlington, IA Hampton Inn Dubuque, IA Super 8 Menomonie, WI Super 8 Ft Madison, IA 2010 Brian Thoe David Brown Lori Faught Matt Clemens Dave Wheaton Rob Hayward Steve Peters Will Harrington Bob McDonald Scott Chisholm Neal Roth Jennifer Whiteside Norm Granback Eric Zimmerman Jeff Cue Rob Grimm Amy Wenninghoff Bill Hickey John Snow 2009 Brad Everett David Brown Neal Roth Scott Chisholm Norm Granback Brian Thoe Steve Peters Rob Wartella, Bob McDonald Cindy Soetje Lori Faught Bill Hickey Amy Davis Peter Berman Jeff Cue Rob Hayward Will Harrington 2008 Bob McDonald Shana Young Neal Roth Jeff Cue Norm Granback Lori Faught Brandon Smith

Leadership Award 2012 Steve Peters David Brown Brad Everettt Rob Grimm Dave Wheaton Barb Murphy Norm Granback Troy Thompson Carrie Spicer Ron Bernard Bryon Schnurer 2011 David Brown Dondi Bates Dave Davis Jeannie Eltrich Rob Wartella Neal Roth Rob Grimm Jamie DeRudder 2010 Connie Schlichting Maria Murphy Eric Zimmerman Lynn Hanna-Paolucci Neal Roth 2009 Libbey Patton Steve Peters Brad Everett Sal Martinez Norm Granback David Brown Bob McDonald 2008 Jeff Cue Lori Faught Brandon Pfeffer 2007 Marcy Yates Natalee Moore Mike Heffling Lori Faught 2006 Lynn Hanna Libbey Hohn Patrick Short Marcy Yates 2005 Marcy Yates Lori Faught Patrick Short Karen Nash

2004 Craig Simpson Arun Sharma Mike Heffling Troy Thompson

Director of sales of the Year 2012 2011 2010 2009 2008 2006 2005 2004

- Cheryl Jass - Evie Walters - Jamie DeRudder - Jackie Oliver - Libbey Hohn - Karen Nash - Lynn Hanna - Jacque Rahe

Restaurant General Manager of the Year 2012 2011 2010 2009 2008 2007 2006 2005 2004

- Dee McNamer - Karen Sayre - Sal Martinez - Rob Hayward - Neil Soppe - Sal Martinez - Matt Clemens - Sal Martinez - Sal Martinez

Economy Brand General Manager of the Year 2012 - Sharon Sabel 2011 - Pam Vohlken

Select Service General Manager of the Year 2012 2011 2010 2009 2008 2007 2006 2005 2004


Tara Nelson Trent Greeno Jeff Cue Carl Deeken Brad Everett Brandon Smith Neal Roth Shana Young Neal Roth

Full Service General Manager of the Year 2012 - Dave Davis 2011 - Connie Schlichting 2010 - Steve Peters 2009 - Connie Schlichting 2008 - Brian Ossian 2007 - Amy Davis 2006 - Lori Faught 2005 - Arun Sharma 2004 - Patrick Short


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vendor listings AAA

1000 AAA Drive | Heathrow, FL 32746 Contact: Tim Huston (National Account Manager) P: 715-426-1722

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Cardinal Glass

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century laundry distributing

Contact: Mike Murphy P: 319-321-5933 | E:

Division of Dexter Laundry, Inc. 775 Kacena Road | Hiawatha, IA 52233 Contact: Chris Dolan P: 800-791-9321


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Circle computers Resource

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Porcelain - Natural Stone - Glass - Ceramic 4416 121st Street | Urbandale, IA 50323 Contact: Elizabeth Gamm (Architectural Representative) E: |

100 S. Milwaukee Ave | Vernon Hills, IL 60061 Contact: Tim Walker (National Account Manager) P: 847-743-1546 E:


Applied media technologies Corp.

Edward Don & Company

655 Lone Oak Drive | Eagan, MN 55121 P: 651-795-6733

4091 AMTC Center Drive | Clearwater, FL 33764 Contact: Thomas Copploa P: 800-741-2682 ext. 269 E:

9801 Adam Don Parkway | Woodridge, IL 60517 P: 1-800-777-4DON

bli lighting specialists

15275 Minnetonka Blvd | Minnetonka, MN 55345 P: 800-333-2852

Contact: Gary Arionus (National Account Rep) P: 888-285-2110 | Cell: 612-961-2302 E:

Bridgford foods

food marketing services

1308 North Patt Street | Anaheim, CA 92803 Contact: Rustin Claypool (Midwest Regional Manager) P: 630-750-9348 E:

fibercare hotel cleaning services

4551 Doe Run Drive | Cedar Rapids, IA 52411 P: 515-556-0023



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504 Carver Road | Griffin, GA 30224 P: 888-465-0111 E:

DISH/DIRECTV Contact: Chris Carroll P: 309-269-3865

Kellogg’s food away from home

General mills

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HD Supply hospitality solutions

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LG ELectronics


Maintenance USa

Contact: Josh Arndt (Sr. Territory Manager) P: 319-354-3279 E: 921 Mitchell Lane | Evans, GA 30809 P: 866-455-4801 (Customer Care Center)

Contact: Scott Merchant (Business Manager) P: 319-202-8462 E:

2920 N. Main Street | Oshkosh, WI 54903 P: 800-558-3900


Contact: Carrie Todd P: 319-855-2492 or 952-931-9284 E:

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Contact: John Sarver P: 502-314-7903 | F: 502-805-0841 E:

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280 Interstate North Circle Suite 600 | Atlanta, GA 30339 P: 770-303-9911

In THe swim discount pool supplies 320 Industrial Drive | West Chicago, IL 60185 P: 800-765-7946


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Contact: Brett Marsteller - Iowa P: 517-763-9644 E:

1705 Hawkeye Drive | Hiawatha, IA 52233 P: 319-531-3457 | F: 319-247-7901

200-1900 Minnesota Ct. | Mississauga, Ontario L5N5R5 P: 800-665-5610 2000 Millbrook Drive | Lincolnshire, IL 60069 P: 630-416-8185 801 W Bay Street | Jacksonville, FL 32204 Contact: Susan Wright (National Sales Manager) or Tammy Buckholt (Hospitality Manager) P: 800-283-4000 | F: 800-288-2828

Mediausa inc.

35 East 4th Street Box 189 | Litchfield, MN 55355 Contact: Mark Lease P: 612-693-8129


140 Private Brand Way | Athens, TN 37303 P: 513-349-8992

midstates marketing

2771 104th Street Suite B | Urbandale, IA 50322 P: 515-246-8829

Mill Distributors

45 Aurora Industrial Parkway | Aurora, Ohio 44202 Contact: Debbi Malik (National Sales Rep) P: 800-322-6555 ext. 208 E:

mity-lite inc.

1301 West 400 North | Orem, UT 84057 Contact: Jesse Betteridge | E: P: Direct: 800-837-1454 | Cell: 801-318-1027



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Contact: Dan Staton (Vice President of Sales) P: 815-355-1126 E: 725 Industrial Road | Chillicothe, MO 64601 Contact: Michael DeGeorge (Vice President of Sales) P: Cell - 641-990-3331| Plant: 800-444-6747

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2232 Northmont Pkwy Suite 100 | Duluth, GA 30096 P: 770-497-3949

orkin pest control

4669 Stenstrom Rd. | Rockford, IL 61109 P: 404-234-8694

Pepsico Foodservice

400 6th Ave SE | Cedar Rapids, IA 52401 P: 319-365-9135

Procter & Gamble

6530 N Waukesha Ave | Chicago, IL 60646 P: 616-403-4340 E:

Protect a bed

1500 South Wolf Road | Wheeling, IL 60090 Contact: Susan Capsay (Midwest Key Account Manager) P: 847-998-6901

royal pacific corp.

Contact: Jason Jacobs (Supertel/Kinseth Account Manager) P: Tech Support: 888-567-2628 Account Services 888-567-2622 E: 500 South 17th Street | Clear Lake, IA 50428 Contact: Brian Mork | P: 920-268-3873

sico america inc.

7525 Cahill Road | Edina, MN 55439 Contact: Jeff Espy (Regional Sales Manager) or P: 952-941-1700 or 1-800-533-7426 | F: 952-941-6688

silver threads inc.

7710 Corporate Blvd. | Plain City, OH 43064 P: 614-733-0099 | F: 614-733-0499

staples advantage

2836 104th St. 2nd Floor | Urbandale, IA 50322 P: 515-720-4053

star promotions

N174 W21400 Alcan Dr. | Jackson, WI 53037 Contact: Dave Wolter P: 262-677-3880 | E:

sysco guest supply

370 Kimberly Drive | Carol Stream, IL 60188 P: 630-430-1547

Technical consumer products, inc. 325 Campus Drive | Aurora, OH 44202 Contact: Steven Slechta | P: 630-430-1547 Contact: Jeff Kocolowski | P: 630-728-2712

tel-phone resources company

1016 Montana Drive | Charlotte, NC 28216 P: 704-596-3661 ROYALPACIFIC-USA.COM

3305 West Bismark Ave | Spokane, WA 99205 Contact: Allan Walker (President) P: 800-850-2995 | F: 888-850-9197 |

safe step inc.

Travel Iowa

satellite surf, inc.

Travelclick inc.

4385 Fountain Hills Dr. NE Suite 201 | Prior Lake, MN 553372 P: 952-229-8282 | F: 952-229-8284

16024 Tiger Drive Suite 15 | Lockport, IL 60441 Contact: Thomas Guziak P: 888-988-5522 ext. 800

200 E. Grand Ave | Des Moines, IA 50309 P: 515-725-3090 | E: 7 Times Square, 38th FL | New York, NY 10036 Contact: Catherine Garozzo (Salesperson) P: 847-462-0616



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Unilever Food solutions

Verdant Environmental technologies


Warehouse Direct Workplace solutions

483 Tenth Ave Suite 425 | New York, NY 10018 Contact: Tim Doxzon (Vice President) P: Office: 212-897-0969 | Cell: 646-408-1860 E: | Contact: Bill Gordish P: 515-306-0809 | E: Product offerings: Hellman’s, Knorr, Legout, Lipton shepard St. PO Box 990 | Ripon, WI 54971 P: 1-800-587-5458 E:

upstate niagara cooperative, inc. 25 Anderson Road | Buffalo, NY 14225 P: 712-592-1850

3550 2nd Street | Coralville, IA 52241 Contact: Jeff Udelhoven (National Accounts Manager) P: Office: 319-645-2193 | Cell: 319-321-5286 E: 5667 Avenue Royalmount | Montreal, Canada H4P2P9 P: 514-344-4448

1195 Dayton Road | Buffalo Grove, IL 60089 Contact: Craig Marshak P: 847-821-7000

waste management

201 SE 18th Street | Des Moines, IA 50317 Contact: Kristen Giudicessi (Territory Manager) P: Cell: 515-803-9236



725 Industrial Rd. - Chillicothe, MO 64601 800-444-6747

Making the perfect menu!


UNDER CONSTRUCTION Home2 Suites by Hilton Omaha, Nebraska Coming in Summer 2014

Homewood Suites by Hilton Ankeny, Iowa Coming in Summer 2014

Hilton Garden Inn Bettendorf, Iowa Coming in Fall 2014

Hampton Inn & Suites West Des Moines, Iowa Coming in Spring 2015

Homewood Suites by Hilton West Des Moines, Iowa Coming in Spring 2015

Design with CONFIDENCE


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