Being Responsible can Lead to Profitability by Emad Rahim

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Corporate Social Citizenship

Corporate Social Citizenship Matters: Being Responsible can Lead to Profitability Emad Rahim »

Business organizations that currently do not use social responsibility initiatives don’t have a clear understanding of how social responsibility can be beneficial to a company’s success. However, this perspective is not common.

growth in the long-run. In addition, CSR can

A

ing to stakeholder and stockholder gain. The firms identified as socially responsible and ethical have greater returns than S&P 500 companies, hence confirming it pays to be ethical.

ccording to Bowen, corporate social

these actions are also expected of organiza-

CSR in Action

responsibility (CSR) began as a field

tions. Advocates of the corporate citizenship

Starbucks Corporation is an organization that

of study in 1946 when Fortune maga-

theory employ the same themes and concepts

has an official CSR statement in which they

zine published an article in which the editors

as corporate social responsibility. These advo-

refer to it as a global responsibility, or the

suggested that the term CSR meant that

cates believe that maintaining a positive image

“shared planet” initiative. The program is a

businessmen were responsible for the con-

or good reputation as responsible citizens

major component of Starbucks’ franchise objec-

sequences of their actions in a sphere some-

would greatly enhance an organization’s long-

tives. As part of their global responsibility

what wider than that covered by their profit

term success.

initiatives, Starbucks emphasizes the following activities; coffee purchasing practices, growth

and loss statements. The phenomenon gained traction in later years as evidenced by the

Leveraging Responsibility

and expansion, environmental impacts, health

establishment of business communities, such

A trend in contemporary literature emphasizes

and wellness, and workplace practices.

as Business for Social Responsibility (BSR) in

the use of corporate social responsibility as a

Ben & Jerry’s Homemade Holdings, Inc. is

1992 and Ethical Corporations in 2001.

public relations and marketing strategy. Many

another organization known for its extensive

research studies have found that consumers do

CSR program. To demonstrate the practice

Corporate Citizenship vs. Corporate Social Responsibility (CSR)

care and are paying attention to corporations

and value of CSR, consider that Ben & Jerry’s

contributing to the betterment of society. Con-

hosted a Social Mission Summit, held in Burl-

There has been a global consensus that sus-

sumers care deeply about societal problems

ington, Vermont, home of the organization’s

tainable development should encompass at

such as cancer, the environment, child labor,

headquarters, which included company leaders

least economic growth, social progress, and

and human rights, and will make purchasing

from around the world. The goal of the “Social

stewardship of the environment. Sustainability

decisions based on corporate social responsi-

Mission Summit” was to present the CSR and

is often considered in terms of three pillars;

bility. Business leaders should take note.

social initiatives that the company had under-

economic, social, and environmental considera-

Research reveals that by engaging in CSR

taken. They outlined their major initiatives

tions. The three pillars could also equate into

activities, private firms can increase earnings

including; furthering the cause of peace and

what is known as the triple bottom line (TBL),

justice, harmonizing their global supply chain

measuring a company’s ROI based on its impact

and leading global sustainable practices.

on the people/community, planet and profit/ economy. Both corporate citizenship and corporate social responsibility encompass all three of these pillars when we consider the terms and meaning of these two topics under the umbrella of being sustainable. Corporate citizenship uses

Southwest

Airlines

(SWA)

found

the

relationship of social responsibility and economic performance enviable, positive and a performing strategy that has sustained both internal and external stakeholders and surrounding communities

inclusively.

SWA

stakeholders have enjoyed sig-

the same themes and con-

nificant dividends based on the

cepts

social

corporate strategic planning

responsibility. A corporation

and strategic implementation

is regarded as a legal entity

that ties down to the vision,

as

corporate

that possesses many of the

mission, value and culture of

rights, duties, and powers,

the organization. The com-

and also assumes some of

pany has outperformed all of

the same obligations, as those

their competitors in the airline

of the individual citizen. Just

industry for decades. Many

as there are expectations that

attribute their success to their

individuals will act as responsible citizens by performing duties that contribute to the common good and welfare of the community at large,

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enhance a firm’s competitive advantage, lead-

CSR mission and vision. Although Starbucks and Ben & Jerry’s are smaller in scale than organizations such as Ford, IBM, or


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