Corporate Social Citizenship
Corporate Social Citizenship Matters: Being Responsible can Lead to Profitability Emad Rahim »
Business organizations that currently do not use social responsibility initiatives don’t have a clear understanding of how social responsibility can be beneficial to a company’s success. However, this perspective is not common.
growth in the long-run. In addition, CSR can
A
ing to stakeholder and stockholder gain. The firms identified as socially responsible and ethical have greater returns than S&P 500 companies, hence confirming it pays to be ethical.
ccording to Bowen, corporate social
these actions are also expected of organiza-
CSR in Action
responsibility (CSR) began as a field
tions. Advocates of the corporate citizenship
Starbucks Corporation is an organization that
of study in 1946 when Fortune maga-
theory employ the same themes and concepts
has an official CSR statement in which they
zine published an article in which the editors
as corporate social responsibility. These advo-
refer to it as a global responsibility, or the
suggested that the term CSR meant that
cates believe that maintaining a positive image
“shared planet” initiative. The program is a
businessmen were responsible for the con-
or good reputation as responsible citizens
major component of Starbucks’ franchise objec-
sequences of their actions in a sphere some-
would greatly enhance an organization’s long-
tives. As part of their global responsibility
what wider than that covered by their profit
term success.
initiatives, Starbucks emphasizes the following activities; coffee purchasing practices, growth
and loss statements. The phenomenon gained traction in later years as evidenced by the
Leveraging Responsibility
and expansion, environmental impacts, health
establishment of business communities, such
A trend in contemporary literature emphasizes
and wellness, and workplace practices.
as Business for Social Responsibility (BSR) in
the use of corporate social responsibility as a
Ben & Jerry’s Homemade Holdings, Inc. is
1992 and Ethical Corporations in 2001.
public relations and marketing strategy. Many
another organization known for its extensive
research studies have found that consumers do
CSR program. To demonstrate the practice
Corporate Citizenship vs. Corporate Social Responsibility (CSR)
care and are paying attention to corporations
and value of CSR, consider that Ben & Jerry’s
contributing to the betterment of society. Con-
hosted a Social Mission Summit, held in Burl-
There has been a global consensus that sus-
sumers care deeply about societal problems
ington, Vermont, home of the organization’s
tainable development should encompass at
such as cancer, the environment, child labor,
headquarters, which included company leaders
least economic growth, social progress, and
and human rights, and will make purchasing
from around the world. The goal of the “Social
stewardship of the environment. Sustainability
decisions based on corporate social responsi-
Mission Summit” was to present the CSR and
is often considered in terms of three pillars;
bility. Business leaders should take note.
social initiatives that the company had under-
economic, social, and environmental considera-
Research reveals that by engaging in CSR
taken. They outlined their major initiatives
tions. The three pillars could also equate into
activities, private firms can increase earnings
including; furthering the cause of peace and
what is known as the triple bottom line (TBL),
justice, harmonizing their global supply chain
measuring a company’s ROI based on its impact
and leading global sustainable practices.
on the people/community, planet and profit/ economy. Both corporate citizenship and corporate social responsibility encompass all three of these pillars when we consider the terms and meaning of these two topics under the umbrella of being sustainable. Corporate citizenship uses
Southwest
Airlines
(SWA)
found
the
relationship of social responsibility and economic performance enviable, positive and a performing strategy that has sustained both internal and external stakeholders and surrounding communities
inclusively.
SWA
stakeholders have enjoyed sig-
the same themes and con-
nificant dividends based on the
cepts
social
corporate strategic planning
responsibility. A corporation
and strategic implementation
is regarded as a legal entity
that ties down to the vision,
as
corporate
that possesses many of the
mission, value and culture of
rights, duties, and powers,
the organization. The com-
and also assumes some of
pany has outperformed all of
the same obligations, as those
their competitors in the airline
of the individual citizen. Just
industry for decades. Many
as there are expectations that
attribute their success to their
individuals will act as responsible citizens by performing duties that contribute to the common good and welfare of the community at large,
8
enhance a firm’s competitive advantage, lead-
CSR mission and vision. Although Starbucks and Ben & Jerry’s are smaller in scale than organizations such as Ford, IBM, or