CMGT 445 Wk 4 - Apply: Case Study: Appliance Warehouse – Application Implementation uopcourse.com

CMGT/445 APPLICATION IMPLEMENTATION The Latest Version A+ Study Guide

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CMGT 445 Wk 1 - Apply: Case Study: Appliance Warehouse – Analysis & Planning

Overview The Appliance Warehouse case study is designed to practice systems analysis and design skills using a life-like scenario. Appliance Warehouse is facing a big business change: create a Service Department as one of their product offerings.

They need you, the new systems analyst, to help them. You have been tasked to help develop a technological solution to help schedule service appointments and integrate it with existing systems. As a newly hired analyst, you report to Carlie Davis, the IT manager, who will guide you through the steps of this project.

In the MindTap simulation environment, you will see email examples to your (simulated) Appliance Warehouse email inbox. These simulated emails will contain instructions for each session, and you will consult the Appliance Warehouse's resource libraries and website for additional information.

You will complete several weekly individual assignments based on this case study as well as the Signature Assignment: Case Study: Appliance Warehouse Services – Application Maintenance assignment in Week 5.

For this week’s assignment, be sure to refer to the Appliance Warehouse Resources: Organizational Staffing Document, Appliance Warehouse website, Historical Analysis Phase Durations spreadsheet.

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In MindTap, review the Appliance Warehouse Case, and do the following: Read the Before You Begin Message and the Module 1-3 Appliance Warehouse Webmail Client Emails. Read the messages to help determine the tasks you must complete.

Review and analyze the weekly Appliance Warehouse case study content and resources.

Create a 2- to 3-page document (to submit in Blackboard) that includes the following: An Organization Chart to support the Appliance Warehouse case study The SWOT Analysis diagram you performed and created to support the Appliance Warehouse case study The Mission Statement to support the Appliance Warehouse case study The Problem/Opportunity Statement to support the Appliance Warehouse case study Submit your document.

CMGT 445 Wk 2 - Apply: Case Study: Appliance Warehouse – Use Case Analysis Continue your work to support the development and implementation of the new Service Department for Appliance Warehouse.

For this week’s assignment, be sure to refer to the Appliance Warehouse Resources: Organizational Staffing document and the Organization Chart created in Week 1.

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In MindTap, review the Appliance Warehouse Case, and do the following: Read the Before You Begin Message and the Module 4-7 Appliance Warehouse Webmail Client Emails. Read the messages to help determine the tasks you must complete.

Review and analyze the weekly Appliance Warehouse case study content and resources.

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Create a 3- to 4-page document (to submit in Blackboard) that includes the following: Business Case Investigation Identify 4 employees you would interview to support your business analysis. For each employee, state the topic(s) you will use for questioning. The interview topics and responses will be used to influence your future design.

A possible use case diagram for making an appointment and verifying parts availability Identify the users of the system and requests into and out of the system.

Implementation resources needed for the project Identify people and hardware. Human resources may include internal or external resources.

Submit your document.

CMGT 445 Wk 3 - Apply: Case Study: Appliance Warehouse – Application Design Continue your work to support the development and implementation of the new Service Department for Appliance Warehouse.

For this week’s assignment, be sure to refer to Appliance Warehouse Resources: Survey results, Pre-packaged software features, as well as, chapter 7 Development Strategies, and chapter 8 User Interface Design.

Directions In MindTap, review the Appliance Warehouse Case, and do the following: 

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Read the Before You Begin Message and the Module 8-10 Appliance Warehouse Webmail Client Emails. Read the messages to help determine the tasks you must complete.

Review and analyze the weekly Appliance Warehouse case study content and resources.

Create an 8- to 10-slide presentation with speaker notes (to submit in Blackboard) for senior management with the following: 

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Service Department Software Design: To build a logical model for the new information system, a system analyst must decide on whether to use a SaaS or use an in-house customized software. For this section, ensure you: Research service-based business applications that allow for appointment setting and service provider scheduling.

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Prepare a list of 4 pros and 4 cons for each of the following: SaaS An in-house customized software Recommend SaaS or in-house software and state your reasoning.

Software Requirements: Identify 7-10 requirements the software must do to support the Services Department.

Develop a Communication Plan: Explain how stakeholders and managers will be kept informed regarding project process. Your plan should include the form of communication (status reports,meetings, etc.), frequency, and specific project milestones that will aid in determining where the implementation stands.

Submit your presentation.

CMGT 445 Wk 4 - Apply: Case Study: Appliance Warehouse – Application Implementation Assignment Content Continue your work to support the development and implementation of the new Service Department for Appliance Warehouse.

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In MindTap, review the Appliance Warehouse Case, and do the following: Read the Before You Begin Message and the Module 11 Appliance Warehouse Webmail Client Emails. Read the messages to help determine the tasks you must complete.

Review and analyze the weekly Appliance Warehouse case study content and resources.

Create a 2- to 3-page document (to submit in Blackboard) to support the Appliance Warehouse Service Plan that includes the following: Testing Plan: Create a testing plan to manage the systems through QA standards. Include a testing plan for each part of the new service you’ve identified, such as, scheduling, invoicing, and reporting. For each part identified, include in your testing plan an action to be tested, along with an expected outcome.

Implementation Plan: Indicate whether you will use parallel, direct, phased, or pilot changeover strategies. Explain your

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reasoning. For Implementation recommendations, refer to section 11.9, “Installation,” in Ch. 11 of Systems Analysis and Design.

Training Plan: Indicate what a training plan would include for affected employees, such as appointment setters, technicians, management, and the parts department. Include a plan for all employees (or specific departments) affected by the new system implementation.

Submit your document.

CMGT 445 Wk 5 - Signature Assignment: Case Study: Appliance Warehouse Services – Application Maintenance Assignment Content 1.

Continue your work to support the planning and implementation of the new Service Department for Appliance Warehouse. Incorporate content and feedback from your previous assignments.

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In MindTap, review the Appliance Warehouse Case, and do the following: Read the Before You Begin Message and the Module 12 Appliance Warehouse Webmail Client Emails. Read the messages to help determine the tasks you must complete.

Review and analyze the weekly Appliance Warehouse case study content and resources.

Create a 3- to 4-page document (to submit in Blackboard) that includes the following: Summary: Explain your overall approach to analyzing and addressing the needs of the new Appliance Warehouse Service Department. How did you ensure you met the implementation, integration, and maintenance needs of the new Appliance Warehouse Service Department business case?

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Work Breakdown Structure (WBS): Design a WBS for the project of planning and implementing the new Service Department.

Identify each task needed in order to implement the new Services Department. Include duration times. Refer to the Week 2 Discussion.

System Maintenance Plan: Include measures to implement corrective, adaptive, perfective, and preventive maintenance. Include recommendation to maintain the system either using in-house resources or to outsources it. Include pros and cons of both maintenance types.

Security Risks: Identify and explain potential security risks for the Service Department business case. Consider physical, network,application, file, user, and procedural types of security risks. Include the backup system method to be used.

Submit your document.