Framework for a safe show

17-18 November 2020

FRAMEWORK FOR A SAFE SHOW

Rae Wilkinson

“I can imagine that the organisation of FutureScape at this time must be a real headache – rest assured that we all as visitors will be delighted as ever to attend when the current situation allows it to be possible.”

Rupert Keys

“It certainly seems that we have all had some time to reflect and look at any future business strategies and looking forward to FutureScape 2020.”

David Keegan

“I am really looking forward to the prospect of FutureScape 2020 still taking place as it’s a highlight of my horticultural year and an event I look forward to, so my fingers are very, very crossed :-)”

Ruth Willmott

“Fingers crossed for you for November for your next big event. We will come if the government gives the green light. The industry is so keen to get back together again!”

Karen McClure

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“Fingers crossed for the green light for all your team to get the FutureScape show back on the road!”

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WELCOME Following the long awaited government announcement, we are very excited to confirm that business events have been given the green light to resume in the UK from 1 October 2020, which means FutureScape EXPO 2020 will go ahead as planned on 17 - 18 November 2020.

We are continuing to work very closely with our venue partner ExCeL London who have confirmed they will be running their planned calendar of events from 1 October. ExCeL has published a detailed reopening plan which can be found towards the back of this document. The FutureScape teams also been busy finalising our plan of relevant safety measures which will be implemented across the build-up, live event and breakdown processes this year. Please take some time to review and understand these measures.

We want to reassure everyone involved in making FutureScape EXPO a success this year that we are working tirelessly to keep you safe and to ensure a controlled business environment, whilst also providing the biggest and best FutureScape exhibition yet.

We cannot wait to see you!

The FutureScape Team.

JAMIE WILKINSON, EVENT DIRECTOR FOR FUTURESCAPE We are delighted that we can continue to do what we do best and bring together the landscaping industry for what is set to be the most important FutureScape event to date. This year’s event is all about putting landscaping on top of the agenda and what better time to do that than now! We have had great messages of support from our visitors who we look forward to welcoming through the doors on 17 - 18 November 2020.

This booklet should help to answer some of the most frequesntly asked questions and also help to reassure you that FutureScape 2020 will be a safe and successful event.

*measures and guidance subject to change and/or amendment dependent on government advice.

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SURVEY RESULTS The first concern we were keen to address was that the COVID-19 pandemic would dampen the industry’s appetite for an exhibition so we started by speaking to past attendees. Initially we spoke to industry leaders and received very positve feedback (see page 2). We then widened our research and sent out an industry survey. We have published the results from the survey below.

Considering that we are still three months from the show opening its doors and having just come away from the peak of the pandemic we found the results to be extremely supportive of our decision to run the show.

As is the case with everything at the moment, things change including government advice and the confidence of the nation in general. We will monitor this throughout the build up to the show to ensure that we are able to deliver a successful event.

LANDSCAPERS, DESIGN AND BUILD COMPANIES, GARDEN DESIGNERS, LANDSCAPE ARCHITECTS, ARBORIST AND SUPPLIERS ALL SAID THEY WILL BE ATTENDING FUTURESCAPE 2020

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OVER 90% MEMBERS FROM THE FOLLOWING ASSOCIATIONS WILL BE ATTENDING: BRITISH ASSOCIATION OF LANDSCAPE INDUSTRIES ASSOCIATION OF PROFESSIONAL LANDSCAPERS SOCIETY OF GARDEN DESIGNERS

LANDSCAPE INSTITUTE ARBORICULTURAL ASSOCIATION GROUNDS MANAGEMENT ASSOCIATION

GARDENERS GUILD CHARTERED INSTITUTE OF HORTICULTURE NATIONAL FARMERS UNION COUNTRY LAND AND BUSINESS ASSOCIATION WWW.FUTURESCAPEEVENT.COM

SAID THEY WILL ATTEND

78 % SAID THAT STAFFING, TECHNOLOGY AND SUPPLY CHAIN ARE THE MAIN ISSUES FACING THEIR BUSINESS

WHICH SEMINAR TOPICS WOULD YOU LIKE TO SEE:

69 % SAID THEY

DIVERSITY 14 %

PLANTS 49 % TECHNOLOGY 43 % DESIGN 43 % BACK OFFICE 11 % INDUSTRY DEBATES 27 % HEALTH AND WELLBEING 21 % ENVIRONMENT/GREENING 48 % BRANDING 12 % MARKETING 14 %

WON’T BE

MAKING MONEY 28 %

ALONE

LANDSCAPE FOCUSED 29 %

ATTENDING

PRODUCT LED 13 % TIPS AND TECHNIQUES 41 % ARCHITECTURE 11 % OTHER 12 % 5

KEY POINTS FOR A SAFE VISIT We are doing all that we can to ensure you have a safe and productive visit to FutureScape EXPO. Please help us keep everyone safe by following the guidance below.

1. BEFORE YOU ARRIVE - Please don’t visit FutureScape EXPO if you are COVID-19 symptomatic or have been around anyone who is, in the last 24 hours - Ensure you have pre-registered at www.futurescapeevent.com and printed your badge - If you are using public transport, check your journey before travelling - Please ensure you bring a face covering as these will be mandatory for the duration of FutureScape EXPO

2. ON ARRIVAL - Use hand washing/sanitising facilities when you arrive - Be mindful of crowded areas - Adhere to the social distancing rules - Don’t forget to scan your badge on entering (it is really important we do this for the government’s track and trace system)

3. MAKING YOUR WAY AROUND FUTURESCAPE EXPO - Face coverings are mandatory for the duration of FutureScape EXPO - Please be aware of others around you, we are encouraging everyone to stay 1m apart - You are encouraged to visit exhibitors’ stands and to speak with them about their products - Make use of the hand washing and sanitising stations available around the venue - If you wish to have more private conversations, there will be socially distanced quiet areas which will enable you to do this

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4. CATERING - Pre-packed options for food and beverages will be available for the duration of FutureScape EXPO - When queuing for catering facilities, ensure you adhere to social distancing rules - Ensure you clear away any rubbish into bins provided around the venue - Contactless payments are encouraged for the duration of FutureScape EXPO - Ensure you use hand washing/sanitising facilities before and after you eat and drink - Face coverings may be removed while you are eating and drinking but please be even more mindful of social distancing whilst your face covering is removed - Understand there may be limited options as catering outlets may be running reduced offerings - Use the ExCeL London Catering app to order foods to limit queues and contact where you can

5. SEMINARS - Arrive on time for your session - Face coverings are required within seminar spaces - Seats will be distanced appropriately, please do not move your seat from its position - We ask that where you are able, you take rubbish with you and dispose of it in a bin - We encourage audience members to ask our presenters, chair and/or panellists questions, a sanitised mic will be provided for you - Adhere to one-way systems if they are in place in the seminar area you are visiting - Take note of social distancing if there is a short queue to get into the seminar area - Please sanitise your hands when arriving and leaving a seminar space

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WHAT IS THE ALL SECURE STANDARD? The All Secure Standard is a framework which has been agreed by government (Department for Culture, Media and Sport), which events must follow to ensure the safe delivery of events under current recommended guidelines.

These guidelines, divided into 4 main parts provide the standards which will be implemented across a COVID-19 secure event alongside our risk assessments.

1.

1a.

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SOCIAL DISTANCING Crowd Density Standard FutureScape will look to control the number of people at the event in accordance with government guidance Please note, past and expected visitor numbers at FutureScape are not in danger of breaching the number of people allowed at one time.

1b.

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1c.

Registration Minimise queuing and contact during entry by using a contactless registration system Floor Planning

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Create visitor-flow systems like those used in retail - Increase aisle widths where appropriate 1d. Setup and Breakdown -

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Work with contractors to ensure they are wearing correct PPE, maintaining social distancing and observing hygiene

1e.

Conference Rooms

- Space out seating - Provide hygiene equipment - Clean rooms between sessions 1f.

1h.

2.

CLEANING AND HYGIENE

2a.

Venue Enhanced Cleaning

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Eliminating Handshaking No more handshaking!

Food and Beverage

2b.

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Pre-ordered food in pre-packaged format only - Arrange seating to observe social distancing 1i. Social Gatherings -

All gatherings should observe social distancing guidelines

1j. Monitoring and Control -

Ensure teams are trained and on the watch for anyone breaching social distancing regulations

2c.

ExCeL London to provide adequate cleaning for the duration of build, show and breakdown Cleaning Regime Use visible cleaning staff that focus on cleaning key touchpoints, such as restrooms, food and beverage areas, help points, reception areas and entrances Stand Cleaning

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Ask exhibitors to regularly clean their stands - Consider sanitising facilities on stands where possible - Consider options on promotional materials handed out on stands 2d.

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Hand Washing Sanitiser Provide hand washing facilities Provide hand sanitisation facilities where hand washing isn’t possible

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2e. Waste Management 2f.

2g.

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3.

3a.

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3b.

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3c.

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Provide specific waste bins for used masks and gloves

3d. Separation Screens -

Conference and Seminar Rooms Clean all equipment between sessions Schedule more time between sessions for cleaning Venue Ambient Environmental Controls

3e. PPE 3f.

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Ensure proper ventilation, temperature, humidity, UV air purification controls etc.. are in place at ExCeL London PROTECT AND DETECT Contact and Tracing

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Face Masks

Enhanced First Aid Support and Medical Support Organisers to offer an increased number of first aid personnel and first aid stations with enhanced medical support

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isitors and exhibitors are V responsible for their own PPE

4.

4a.

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4c.

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Emergency Response Plans ollowing of government F guidelines on how to respond to a possible case and decontamination www.gov.uk/ government/publications/covid19-decontamination-in-nonhealthcare-settings

3g. COVID-19 Alert Level

Keep all data of visitors to the event for at least 21 days through registration system Recommendation for visitors and exhibitors to wear face masks as per government requirement

here social distancing is not W possible the use of separation screens will be implemented

4b.

ommunications on the current C infection rate to visitors to help them feel more confident about entering the event and able to make an informed decision about attending

4d.

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4e.

Exhibitor Manuals I ntegrate the All Secure Standard into exhibitor manuals Event Signage se appropriate signage to help U visitors identify one-way systems Use signage to highlight hand washing facilities Public Address During Show nsure visitors receive regular E notifications throughout the event to reiterate safety guidelines Pre-Show Messaging

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Keep all parties up to date with any important health information or developments - Remind visitors and exhibitors to bring relevant PPE

COMMUNICATION Show Website, Apps, Email and SMS ommunication with visitors C and exhibitors to suggest we are following the All Secure Standard

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KEY MEASURES Protect ALL • Specific Covid risk assessment measures to be in place per show based on industry guidance • Appoint a responsible person to continually monitor the control measures identified in the Risk Assessment onsite and provide regular feedback • Undertake a density calculation for all phases of the event - Consider density easing measures such as: one-way flows, separate entry/exit arrangements, staggered access times - Use signage/crowd management tools – barriers, floor markings etc to influence crowd behaviour • Undertake an assessment of hygiene measures required: - Hand washing/cleaning facilities - Clarification on who is responsible for providing what is required to who e.g. sanitiser gel/hot water and/or soap - Consider risks of cleaning products – allergies/reactions

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- Conduct a PPE assessment for all phases of the event - Communicate plan for hygiene and PPE to all parties - Assess additional cleaning requirements - Stands - Public spaces/features/offices - Venue facilities - Consider core contractors stock cleaning regime • Make or assess medical plans - Have a plan for identifying and managing people who may be infected/symptomatic - Have an escalation plan for isolation of anyone showing symptoms onsite for the symptomatic person, their co-workers, and general attendees • Consider touch free arrangements for the following: - Access arrangements/ registration - Payment options (catering, tickets, parking etc) - Waste disposal - Customer service arrangements (organisers

office, service desks – see further examples in protect visitors, exhibitors and speakers) • Make or assess venue arrangements: - Catering measures policy to cover queuing, layouts - Venue facilities plan to include toilets, baby changing facilities to cover queuing, distancing within spaces - Evacuation plan that accommodates social distancing where possible • Ensure clear T&Cs for all parties • Ensure full contingency plans in place for an outbreak Optional measures we are taking • Consider increasing spaces on the show floor for ‘meetings’ • Create an ejection policy for anyone not complying • Increase the use of pre packed food • Implement more frequent cleaning regimes in venue facilities/infrastructure i.e. toilets, baby changing

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Protect contractors/build/ break phases • Review and control numbers of workers onsite throughout the build and break phase • Limit equipment usage by multiple people where possible and provide adequate cleaning/ hygiene routines where unavoidable • Consider how you will facilitate contractor welfare arrangements such as access to catering facilities without them leaving the venue • Consider how you will limit the volume of exhibitors on site until contractors have completed the build phase • Ensure guidelines for current working practises are issued to all contractors in advance and reminders posted onsite • Ensure contractors have included COVID-19 considerations withing their RAMS (Reliability, Availability, Maintainability, and Safety) • Review additional touch points in build/break process i.e consider no physical signatures/stamps

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on driver paperwork (similar to a courier company/Royal Mail) Optional measure we are taking • Reduce numbers of contractor companies onsite or managing the flow of people over the build and break phases ie micro scheduling

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Protect Visitors, Exhibitors and Speakers • Provide clear communication pre-show and onsite to include organiser and visitor/exhibitor/ speakers’ responsibilities including: - Advise exhibitors/stand contractors on the physical distancing guidelines to ensure this is considered in their stand designs - Comminication around the types of measures that exhibitors can take to mitigate risk to people in their stand ie hygiene measures - wiping surfaces, sanitiser options, distancing, shielding, meeting room capacities • Identify key communal areas such as seating areas/features and mitigate risks specifically in those areas • Pre-event meeting with venue and security to identify and manage pinch points

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• Ensure features have mitigation measures in place to include some/all of below - Reduced build - Controlled access - Sanitiser on entry - Spaced furniture - PPE (masks) - Sneeze screens - Digital ‘hand outs’ - Sufficient space for queuing • Ensure theatres/seminar areas have mitigation measures in place to include some/all of the below: - Consider use of microphones and hygiene arrangements - If panel sessions are included, ensure these are spaced out - Increase time between sessions to allow managed exit and entry to theatres and cleaning where possible

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Protect Event Teams • Minimise numbers of people in organisers offices, and consider introduction of one-way system in and out of organisers office if possible • Consider minimising onsite teams generally and look at shift patterns if required • Consider safety of any group activities • Minimise use of shared equipment/supplies • Have a safe method of rebooking in place - paperless/contactless where possible • Quarantine/isolation plan for team if someone falls ill or selfreport with symptoms, including travel arrangements if sent off site • Assess the need to restrict the onsite attendance of ‘at risk’ staff e.g. pre-existing medical conditions

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Protect Events • Create strong knowledge transfer plans • Plan for additional stewards to supplement other crowd density measures in potential crowd hot spots • Frequent checks of WHO, National guidance, Local Government and Authority guidance • Simple communication plan for individuals and companies working and coming to event • Ensure training for key personnel in managing COVID risk

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RISK ASSESSMENT The UK government guidance currently advises we implement low/medium level risk controls. Should advice change, we may need to go further and action high risk controls. This is subject to change in accordance with government guidelines

5

Risk of healthcare services being overwhelmed | Lockdown begins

4

Transmission is high or rising exponentially | Social distancing continues Level 3: High risk controls

3

Virus in in general circulation | Gradual relaxation of restrictions Level 3 moving into level 2: Medium risk controls

2

Number of cases and transmission is low | Minimal social distancing, enhanced tracing Level 2: Low risk controls

1

COVID-19 no longer present in the UK | Routine international monitoring

VISITOR RISKS Potential Hazard Identified

Low Risk Control

Medium Risk Controls

High Risk Control

Airborne spread through travel to the venue

Same as high

Same as high

• Contact visitors pre-show and suggest travel by car • Face coverings must be worn when using public transport • Hand washing encouraged on arrival to destination • If handwashing facility not available hand sanitise

Same as high

• Visitor communication preevent to remind them of social distancing • Using signage to encourage social distancing

Airborne spread though close contact in busy aisles

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• Social distancing enforced were queues may form • Large aisle widths in busy areas

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Contact risk in seminars and theatres

Airborne risk through seminars

Same as high risk

• Ensure compliance on social distancing within seminar rooms

Same as high

• Advise use of face mask whilst seated and within seminar areas

• Theatres and seminar areas to be cleaned after each session • Equipment to be cleaned adequately in areas • Speakers to use own microphone and/or equipment required • Seats to be spaced adequately to accommodate social distancing • Advise use of face covering • Keep check on preregistration numbers for seminars • Have sneeze guard on podium for speaker

Airborne spread in queues entering the show

Same as high risk

Same as high risk

• Visitor communication pre-event to ensure pre-registration • Social distancing in queues clearly marked with relevant signage

Contact risk: Visitor to exhibitor

• Face covering to be worn around the event • Advice to exhibitors to provide adequate sanitising facility on the stand & PPE • Multiple hand washing & sanitising stations around the venue • Compulsory for exhibitors to wear face masks • Communicate responsibility of compulsory cleaning requirements to exhibitors

Same as high risk

• Contactless payments advised • Multiple hand washing and sanitising stations around the venue • Communicate responsibility of compulsory cleaning requirements to exhibitors • Multiple sanitising stations around the venue

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Contact risk: Visitors to front of house

• Encourage visitors to preprint their badges before coming to the event • Provide FOH staff with PPE and hand sanitiser • Sneeze guards to be provided where visitor contact might be necessary • Encourage social distancing between staff • Advise on face covering

Same as high risk

• Communicate to visitors that only pre-printed tickets will be accepted. There is on-site printing if it is a must.

Contact and airborne spread in busy catering areas

Same as high

Same as high

• Increase size of catering areas to allow adequate spacing • Agree in depth cleaning with ExCeL London • Pre-packaged food only

Same as high

• Visitor communications preshow to include: - Event guidelines - Floorplan to highlight sanitising stations and possible one-way systems - Venue floorplan to highlight first aid areas - Travel advice • Tannoy announcements through show to cover guidelines • Signage around venue to reinforce guidelines

Confusion leading to visitors not complying with guidelines

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• Tannoy announcements throughout the event covering guidelines • Signage across the venue to reinforce guidelines • Include venue guidelines on event webpage

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EXHIBITOR RISKS Potential Hazard Identified

Medium Risk Controls

High Risk Control

• Increased number of venue entrance/exit doors available to use to avoid clusters forming

• Increase build up/break down hours and reduce number of exhibitors onsite at one time • Increased number of venue entrance/exit doors available to use to avoid clusters forming • Encourage exhibitors to only bring as many members of staff as necessary • Advise exhibitors to wear face covering when they are in busy areas

• Staggered build up process • Increase build up/break down hours and reduce number of exhibitors on-site at one time • Increased number of venue entrance/exit doors available to use to avoid clusters forming • Encourage exhibitors to only bring as many members of staff as necessary • Advise exhibitors to wear face covering when they are in busy areas

Airborne risk due to small/ busy stands

• Issue exhibitors with the stand guidance • Enforce exhibitors to encourage social distancing on stands • Face coverings to be worn

• Remove onstand workshops/ demonstrations

• Introduce spacing between stands so that visitors have space to queue to enter stands

Contact and airborne risk: Food sampling

Same as medium

• Rules for sampling - Samples must be kept away from reach - Samples must be served wrapped and handed over on disposable plate/cutlery - Exhibitor must wear face mask and gloves • Hand sanitising station available on exhibitor stands

• No samples • Mandatory sneeze guards around catering

Airborne spread during buildup/breakdown

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Low Risk Control

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Confusion leading to exhibitors not complying with guidelines

• Exhibitor communication pre-event, inclusive of guidelines and PPE requirements • Tannoy announcements and signage around the venue to reinforce exhibitor responsibility

Same as high

Low Risk Control

• Experienced staff on-site to offer advice and support to exhibitors

SUPPLIER RISKS Potential Hazard Identified

Medium Risk Controls

High Risk Control

Airborne risk: Front of house staff

• Sneeze guards provided on registration desk to avoid contact with visitors • Face coverings advised

Same as high

• Minimise amount of staff used. Use same staff for each day where possible

Contact risk: Front of house staff

• Strong pre-event communication to outline event guidelines • Provide staff with hand sanitiser & disinfectant • Face coverings advised

Same as high

• Compulsory PPE to include gloves

Airborne risk: Contractors during build-up/breakdown

• Increase build/break down times • Mandatory PPE to include face coverings and gloves

Same as high

• Strong pre-event communication to outline event guidelines • Adequate signage and tannoy announcements to highlight guidelines • Experienced staff on-site to offer advice and support to exhibitors

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STAFF RISKS Potential Hazard Identified

Low Risk Control

Airborne risk travelling to the show

Same as medium

• Masks to be worn on public transport • Staff advised not to work if they are COVID-19 symptomatic

• No travelling by public transport permitted • Staff to be temperature checked before arriving on-site

General airborne risk on-site

Same as medium

• Sneeze guards provided in close contact areas (such as reception desks) • Adequate PPE supplied

• Sneeze guards provided in close contact areas (such as reception desks) • Adequate PPE supplied • Temperature checks on arrival • Minimise staff on-site

General contact risk on-site

Same as high

Same as high

• All staff to have own equipment to minimise spread through sharing equipment • No handshakes!

• Adequate PPE available and hand sanitiser

Confusion leading to staff not complying with guidance or monitoring the show properly

Same as high

Same as high

• Strong communication with staff within the office before event • On-site teams to be given in-depth briefing before arriving on-site • Staff to be issued manuals and safety guides

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Medium Risk Controls

High Risk Control

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EXCEL LONDON’S DOCUMENT

ExCeL London: Open for business A framework for hosting events in a safe environment

ExCeL London | Reopening guide

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SAFETY first At ExCeL London, the health and wellbeing of everyone who visits our venue is our number one priority.

The objective of this document is to provide a framework for hosting events safely. This programme of enhanced measures will provide our customers with the assurance and confidence they need to run organised events in a safe environment, post COVID-19.

Social distance management Assessment Facilities Experience Training Your responsibilities

Introduction

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ExCeL London | Reopening guide

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Key considerations

We have been working alongside the AEV (Association of Event Venues) to develop the All Secure Standard, an industry wide standard for the safe return of organised events.

The venue will reopen on 1st October 2020, in line with latest government guidance.

Key considerations

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We will ensure that we adhere to the principles outlined in the All Secure Standard.

We will work collaboratively with our customers, contractors, partners, and stakeholders, to deliver a safe event, recognising that each one is different.

CT

D

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ALL SECURE STANDARD

F COND EO D

T UC

EVENTS READY TO REOPEN...

O F CO N D

We have developed a code of conduct, which we will share at event planning meetings, to ensure everyone visiting ExCeL understands their role in keeping themselves and everyone else safe.

ExCeL London | Reopening guide

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App Con ro trac ve to d r

Social distancing:

Build-up & breakdown:

Arrival & registration:

— Social distancing will be managed in line with the latest government advice during build-up, the open period and breakdown.

— We expect that anyone working on the build-up or breakdown of an event will be asked to pre-register before arriving onsite to declare they are fit and healthy to work. They must also come with the required PPE (Personal Protective Equipment).

— With multiple, distinct entrances to the venue, we can manage arrivals safely, taking into account the latest government guidance.

— Relevant markers and one-way systems will be installed in public areas, including the central boulevard, circulation and networking spaces outside conference rooms, toilets, lifts, and cloakrooms, to help everyone keep a safe distance.

— We will have defined a new crowd management protocol to ensure all areas of the venue are safe, in line with the latest government guidance.

Ten guiding principles for hosting events safely at ExCeL

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— Face coverings are a condition of entry - guests will not be allowed to enter the venue unless they are wearing a face covering.

— Travel advice and guidance will be shared on the ExCeL website.

— We would expect that anyone driving to the venue will need to pre-book parking and print their ticket in advance as it is likely there will be no facility to either print tickets or take payments onsite.

ExCeL London | Reopening guide

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App Con ro trac ve to d r

Social distancing:

Build-up & breakdown:

Arrival & registration:

— Social distancing will be managed in line with the latest government advice during build-up, the open period and breakdown.

— We expect that anyone working on the build-up or breakdown of an event will be asked to pre-register before arriving onsite to declare they are fit and healthy to work. They must also come with the required PPE (Personal Protective Equipment).

— With multiple, distinct entrances to the venue, we can manage arrivals safely, taking into account the latest government guidance.

— Relevant markers and one-way systems will be installed in public areas, including the central boulevard, circulation and networking spaces outside conference rooms, toilets, lifts, and cloakrooms, to help everyone keep a safe distance.

— We will have defined a new crowd management protocol to ensure all areas of the venue are safe, in line with the latest government guidance.

Ten guiding principles for hosting events safely at ExCeL

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— Face coverings are a condition of entry - guests will not be allowed to enter the venue unless they are wearing a face covering.

— Travel advice and guidance will be shared on the ExCeL website.

— We would expect that anyone driving to the venue will need to pre-book parking and print their ticket in advance as it is likely there will be no facility to either print tickets or take payments onsite.

ExCeL London | Reopening guide

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SAFE FACE MASK DISPOSAL

CHLORINE WIPES

Venue facilities:

Food & beverage:

Cleaning standards:

— Ventilation will be increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations.

— Hospitality, stand catering and retail services will be provided in line with latest government guidance, working closely with ExCeL London Hospitality and our boulevard retailers.

— Public seating will be adequately spaced to ensure social distancing.

— To help maintain social distancing, we will open additional retail units across the venue.

— The ExCeL Cleaning Team have been trained to deliver new cleaning procedures. This includes ensuring all touch points, as well as seating in conference and meeting areas are regularly wiped with chlorine-based cleaning fluid.

— Signage displaying key messages, in line with the latest government advice, will be in place throughout the venue.

— Guests will be encouraged to buy food outside of the peak times of 12pm – 2pm.

— We will provide medical support onsite in the event of someone feeling unwell.

— All service partners including AV, power, rigging, logistics and media placements will follow the ExCeL code of conduct.

— New processes and procedures will be introduced at service counters to help keep both guests and retail staff safe.

— Menus have been reviewed and no open products will be served.

— All transactions for food and beverage will be cashless.

Suitable queuing systems will be in place.

— All bathrooms will be allocated to a specific event and checked and maintained by a dedicated team of cleaners. Part of their role will be to manage queuing to use the bathroom facilities.

— Specialist cleaning, including enhanced cleans and fogging, will be routinely carried out.

— Specific waste management procedures, in line with guidance from Public Health England, will be in place to manage the safe disposal of PPE.

— Food preparation areas will be regularly inspected and a new ‘COVID-19 safe to trade audit’ has been introduced.

Ten guiding principles for hosting events safely at ExCeL

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ExCeL London | Reopening guide

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ExCeL London Staff Training

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OF CONDU

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MY BUSINESS CARD

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Personal hygiene:

Training & communications:

— Hand sanitisers will be provided throughout the public areas of the venue. There is an expectation that all organisers and exhibitors will provide their own sanitiser for their offices, in-hall aisles and stands.

— Our employees will participate in a COVID-19 training programme instructing them how to keep themselves and others safe.

— Protocols for sanitising sound equipment and ensuring speakers and members of the audience do not share microphones will be in place.

— Reminders to regularly wash hands, not exchange business cards and refrain from personal greetings (a handshake or a hug) will be in place throughout the venue.

Ten guiding principles for hosting events safely at ExCeL

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CO

Code of Conduct

CT

PART 1

— Anyone working onsite will be provided with a briefing to ensure they understand our code of conduct. This code of conduct will be shared as part of the event planning process, as well as hosted on the ExCeL website. We would expect this to form part of your communications plan to all audiences.

ExCeL London | Reopening guide

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In short, we believe in SAFETY first...

Assessment: Every event is different.

Working in partnership with our clients we will assess the safety practices to meet the needs of their event.

Social Distance Management: Social distancing will be managed taking into account the latest government advice. Relevant markers will be installed in public areas to help everyone keep a safe distance.

SAFETY first

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Experience: Our aim is to minimise the impact on the guest experience, ensuring that expectations are set with everyone delivering the event.

Facilities: We have adapted the venue to ensure that events can run safely including a new cleaning regime, improved air circulation, hand sanitiser stations, temperature checks, signage and one-way systems.

Your responsibilities: There is a code of conduct for everyone visiting ExCeL to ensure they understand their role in keeping themselves and everyone else safe.

Training: Members of the ExCeL team will be trained to deliver our new policy and procedures, to ensure they uphold the highest possible standards.

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This framework has been designed to provide our customers and guests with confidence that we will run organised events safely.

These are unprecedented times and whilst every effort is being taken to protect the wellbeing of our guests, everyone should inform themselves of their own responsibilities before they visit. For further information please visit: www.gov.uk/coronavirus

We look forward to welcoming you to ExCeL London.

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ExCeL London | Reopening guide

WWW.FUTURESCAPEEVENT.COM

Proud to be part of the ADNEC Group one of the world’s leading venue providers.

For further information please contact: Anna Clover Head of Event Management T: +44 (0)7956 502186 E: annaclover@excel.london

WWW.FUTURESCAPEEVENT.COM

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17-18 November 2020 Key contacts Amber Bernabe

Office: 01903 777 581 Mobile: 07599 668341 Email: amber.bernabe@eljays44.com

Jamie Wilkinson

Office: 01903 777 588 Mobile: 07557 367063 Email: jamie.wilkinson@eljays44.com