EF100 2025 FRANCHISE GUIDE

Supporting UK franchise businesses

We’re very proud of our support for the franchise industry in the UK over the last 30-plus years. And with franchising numbers at a record high in the UK, our commitment to the industry is as strong as ever, says Gillian Morris, UK Head of Franchising for HSBC.

With a specialist franchise unit that’s been established in the UK for over 30 years, we have built a real depth and breadth of expertise across the industry.

Coupled with specialised longterm franchising finance and risk management, that experience allows us to bring solutions to franchisors and franchisees as they develop their growth plans.

It also means we’re in the position where we know what works and what doesn’t in this unique sector. And, just as importantly, we have an extensive network that allows us to introduce clients to brands and brands to clients.

Perhaps more than any other sector, franchising is about more than just making money. It’s also about creating strong and mutually-beneficial

relationships. As a bank, we see our role as not only developing those relationships with our customers but also helping them connect with potential partners.

These are exciting times in the franchising industry. We’re seeing a very high level of interest from outside the traditional industry base and real growth in franchising across all segments. And, as with many other sectors, there’s some very impressive innovation and technological advancements underway across the industry.

We’re still living in a fast-changing business environment and history tells us that in times of uncertainty more people dream of taking their future into their own hands by starting their own business.

Franchising done well takes a significant element of risk out of this ambition, and can help many of these dreams become a reality. National brands, proven business models and local ownership are more often than not a recipe for success. So with more potential franchisees coming into the market the potential for growth in this segment is perhaps greater than ever.

We’re proud to be involved again with the Elite Franchise TOP 100 (UK) Awards. Franchising makes a major contribution to the UK economy and these awards are so important in recognising the hard work, dedication and entrepreneurial spirit of franchisors and franchisees across the country. I wish the very best of luck to all the nominees.

HSBC UK Bank plc. Registered in England & Wales with number 09928412. Registered Office: 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 765112. AC57018

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WELCOME

TO THE ELITE FRANCHISE

TOP 100 FRANCHISES GUIDE 2025 WELCOME

AS ELITE FRANCHISE’S

Commercial Director, I have the privilege of seeing the incredible energy and innovation that drives the franchising sector in the UK. I believe that franchising is far more than a business model. It’s a collective of passionate entrepreneurs, resilient networks, and dedicated franchisors, all working toward shared goals. Congratulations to all the exceptional companies that have secured their place in the Elite Franchise Top 100 for 2025! This year’s rankings showcase the brands that continue to set the standard for excellence in franchising. Among these are 52 rising stars, brands that have climbed positions despite a tough year. Notably, this is the highest number we have ever seen, making 2024 a truly remarkable year. Additionally, 11 new entrants have earned their place on the list, each making their mark for the very first time.

Don’t forget to shout about your success!

The Elite Franchise Top 100 has been meticulously compiled with the expertise and input of our esteemed judges and partners to shine a spotlight on the very best the franchising industry has to offer. The rankings are determined using a robust set of criteria, including longevity, financial performance, growth, franchisee support, innovation, and the potential for future success.

We applaud your hard work and commitment to excellence and are excited to see how you continue to grow and inspire in the years ahead!

Reflecting on 2024 alongside industry experts

Resilience meets innovation

The franchising model has once again demonstrated its remarkable resilience and adaptability in 2024. At its core, franchising is a collective effort, a partnership between franchisors and franchisees united by a shared vision of growth and success. This sense of community, as Pip Wilkins, CEO of the British Franchise Association (BFA), explains, is the foundation of the industry’s strength. “The franchising industry is a collective group of people all committed to the same goal. We’re all pushing for everyone to be successful, and in times of hardship, most franchise brands dig deep and build even stronger relationships with their franchisees.”

This collaborative spirit has been crucial in helping franchise networks overcome economic challenges and navigate shifting consumer behaviours. Gillian Morris, National Franchise Manager at HSBC UK, highlights how these partnerships have allowed brands to adapt and thrive even during turbulent times. “A strong brand supported by its network can

overcome and succeed in difficult circumstances,” she notes.

New entrepreneurs driving growth

One of the most exciting trends in 2024 has been the influx of passionate entrepreneurs into the franchising sector. As Pip Wilkins observes, “New brands entering the market and choosing franchising to expand are driving growth and success across the industry. We’re also seeing more passionate entrepreneurs join a franchise brand as they have the backing and support of an organisation, making it a safer route to entrepreneurship.” For many, franchising offers the opportunity to be their own boss while benefiting from the proven systems, established reputation, and robust support of a larger network.

This trend is further fuelled by an increasing demand for cultural alignment between franchisors and franchisees. Lisa Law, National Franchise Manager for Snapon Tools, explains, “Prospective franchisees are looking for businesses with strong reputations and robust support structures. Franchisors who focus on providing comprehensive training programmes and fostering cultural alignment are standing out in this competitive market.”

The role of technology in driving progress

Technology continues to reshape the franchising landscape, enabling brands to operate more efficiently, connect with customers more effectively, and provide enhanced support to franchisees. Theo Millward, CEO of FranScape, points to advancements in artificial intelligence (AI), automation, and sustainability-focused tools as key drivers of innovation in the sector. “These technologies

allow franchisors to personalise customer experiences, streamline processes, and enhance operational scalability,” he explains.

Why rankings like the Elite Franchise Top 100 matter

The Elite Franchise Top 100 Franchise Guide has become a trusted benchmark for excellence that celebrates the best in the franchise industry.

For prospective franchisees, the EF100 provides invaluable guidance. Gillian Morris draws attention to the importance of this resource in helping individuals navigate the myriad of franchise investment options available. “A resource that evaluates and assesses the top franchise brands can be invaluable in sifting through the choices available,” she says.

Opportunities ahead in 2025

As we move into 2025, the franchising sector is poised for another year of growth and innovation.

Technology will continue to play a pivotal role in shaping the future of franchising. Theo Millward predicts that advancements in predictive analytics, mobile platforms, and automation technologies will give franchisors the power to anticipate market trends, optimise operations, and deliver even greater value to their networks.

Congratulations to all the EF100 brands, your dedication and achievements are shaping the future of franchising!

Jodie Marsh Commercial Director, Elite Franchise

Top 100

Helping FRANCHISORS

Reach

their ideal audience for

MAXIMUM IMPACT

Celebratory & Awards Evening

Highlights from the o cial Annual Celebratory & Awards Evening which took place at the Leonardo Royal, St Paul’s

Guests joined us for a drinks reception, followed by a gala dinner, a selection of speakers, networking and evening

You can view all the photos at: cemg.media/ef100-2024 Or watch the highlights video here: youtu.be/plmzYPMDMAI

OUR SPONSORS

Whether you’re considering buying a franchise or looking to grow your business through franchising, find out how our expertise could help you to do so with confidence. Our experienced business managers can make fast, effective decisions, helping potential franchisors and franchisees to establish their businesses and build their success.

A variety of franchisors are already using AdSmart from Sky to support their franchisees and build brand fame for their network. McDonalds, Domino’s. Puddle Ducks, Mathnasium, Snap Fitness and Art-k are just some of the franchisors that have delivered targeted TV campaigns and that have come back to book multiple campaigns.

Atlas Mapping has been servicing the franchise industry for over a decade now, working with hundreds of franchisors and uncovering data-driven insights. We provide unapparelled territory support and advice to franchisors at all stages of development.

Our passion is providing excellent customer service and delivering simple solutions to complex problems. We love solving problems no one else can and seeing our clients reap the rewards.

We’re very excited to continue pairing our brand with Elite Franchise 100, Elite Franchise is known for it’s high quality and informative content, which is continuously transferred to the annual guide celebrating the top franchises. This is a real treat for the UK franchise industry.

‘HSBC UK is excited to be involved with the Elite Franchise Top 100 Awards in 2024, which we have supported for the 6th year running. We are proud to have more than 9,000 Franchise customers and have provided over £1billion to help these businesses grow and prosper. Events like the EF100 are important for the industry, and shine a spotlight on the amazing efforts and hard work that goes into these businesses on a daily basis. We look forward to celebrating with you all at the awards dinner’.

Gillian Morris, Head of Franchising, HSBC UK

We work with UK and international franchisors, as well as multi brand and multi-unit franchisees, to assist them at each stage of their journey, including all aspects of establishing, growing, operating and exiting their business. We also advise businesses who are considering franchising as a route to growth.

As POS transactions grow and consumers expect more from a brand, Worldpay from FIS™ helps franchises of all sizes respond with a consistent and improved payment experience. An experience that is up to date with consumer preferences for a frictionless experience while bringing excellent insights to you and your team.

Franchise Resales Ltd specialises in assisting franchisees and franchisors with the sale of their businesses, aiming to secure a strong return on investment. Since 2007, the company has offered a comprehensive service that allows business owners to focus on their daily operations while the team handles the complexities of finding the perfect buyer. With extensive industry experience, Franchise Resales have refined the process to ensure a smooth and efficient sale.

Natalia Shvarts is an experienced franchise solicitor with focus on commercial solutions and ethical practices. Natalia’s passion is her clients’ successes whether they are franchisors or franchisees. In 2024 Natalia started her own franchise practice powered by Excello Law. Excello Law is an innovative legal firm that revolutionises the delivery of legal services combining traditional legal excellence with contemporary efficiency, making it a preferred choice for clients seeking dynamic and responsive legal support.

Platinum Wave is a bfa and IFA accredited international franchise consultancy helping brands at every stage of growth. Our services range from helping businesses make the successful transition from independent company to national franchise brand, right through to recruiting their perfect franchisees and staff, training their networks to prosper and in some cases, launching the brand internationally.

The bfa proudly supports the EF100 programme and we believe our shared goal to educate, influence and promote franchising to a farreaching audience is better served together.

Mass Media aims to revolutionise outdoor advertising by providing maximum coverage to advertisers, ensuring that their sites were visible when others were not. This led to the development of our Greater City Strategy, targeting commuters and locals alike.

With the rise of hybrid working post-covid, this strategy has proven to be highly effective and remains a key focus.

PLATINUM SPONSORS

HEADLINE SPONSOR

SPONSORS

OFFICIAL AWARD SUPPORTER

Founded in 2011, Big Red Box PR specialises in providing PR and digital marketing services to the UK franchise sector. Our MD Louise Bruce was a former co-chair of EWIF.

OUR PARTNERS

Chantry have been guiding and supporting franchisors in recruiting franchisees since 2007. We have developed and proven our franchise recruitment process with franchisors across all sectors and at different stages of growth, from entrepreneurs franchising your business, right through to established global brands.

The Department for International Trade is a United Kingdom government department responsible for striking and extending trade agreements between the United Kingdom and non EU states

d&t are a multi award-winning team of chartered accountants with a speciality in franchise business. With over 2,500 clients across the UK, we serve businesses and individual clients with a range of professional services including business planning, funding and accountancy.

Franchise Supermarket admire Elite for publishing Elite Franchise 100 as it gives readers a chance to really compare the performance of UK based franchises during the past 12 months.

FranchiseShow247, a new community platform that provides access to potential franchisees 24hours a day, seven days a week, is here and could be the solution you’ve been looking for.

The Franchise Marketing Company Coconut Creatives is a strategic marketing company that works with franchisors to help them grow. With over a decade of experience in the franchise industry, we know how to create marketing strategies that effectively target and convert prospective franchisees. Over the last six years, we have helped our clients to generate over 58,724 leads and convert 614 new franchisees.

At EWIF, we’re looking to change the face of the franchise sector so that women have a much larger presence. Our primary focus is to support women who are looking for a route into the franchise industry.

Daltons has been connecting entrepreneurs with business opportunities since 1867. The Daltons brand is firmly established, trusted and respected as the UK’s number one media for connecting buyers and sellers of businesses and franchises, helping thousands of business owners and franchisors sell their business each year. Over 150 years of experience has given us an invaluable sector knowledge base which directly benefits our clients.

Franchise Local offers the best franchise opportunities, support and advice for anyone looking to buy and run a franchise business in their local area.

PartnerWise Franchise is a franchise support business that represents customers from new entrants into the industry to globally recognised brands. With specialist knowledge and experience we understand that no two client’s requirements are the same, therefore our services are completely tailored to their needs.

Working with the team at Elite on the EF100 has been a pleasure. Communication is quick and easy and there are always lots of ideas flowing to make things as beneficial as possible franchisors. It’s been a good way to enhance our visibility as a service provider and as a direct result we welcomed new clients on board.

Finally you can empower your franchisees to create their own videos while keeping control of your branding and core messaging. Create your branding templates, send to franchisees to logon and create fully branded video campaigns automatically using a smartphone. All for a fraction of the cost of traditional video production and no editing needed.

With a strong belief that everyone should see franchising as a solid option for their career, The Franchised helps franchisors to educate and promote their franchise opportunity to the right prospects by offering a variety of Franchise Recruitment services.

Point Franchise is a platform with a unique geolocalised search engine that helps franchisees find franchises that are developing in specific areas of the UK.

Trustist helps franchises by aggregating reviews from all platforms into one easy-tounderstand rating, leading to Trustist becoming one of the most widely-used review platforms in the franchise industry – in fact, 22% of the 2023 Elite Franchise Top 100 use Trustist Reviews!

Since 2011, WorkBuzz has run the hugely successful Best Franchise Programme & Awards. Over three hundred franchise networks have taken part in the programme, using this to gather confidential objective feedback from their franchisees, benchmark their franchisee support against industry standards and improve franchisee relations and network performance.

THE EF100 JUDGES

ANDREW MARKOU CEO & Founder, BusinessesForSale.com

DANI PELEVA Founder & CEO, Franchise Fame

KAREN BROWN QFP Co-Founder, Managing Director, Franchise Business Training & Consultancy

ANITA ROBERTS Associate Franchise Director, HSBC UK

DILJIT BRAR Founder & CEO, Goldex Investments Ltd

LOUISE Y HARRIS QFP Founder, Franchise Projects

CARL READER Chairman, d&t Chartered Accountants & Strategic Advisors

FIONA BOSWELL QFP Franchise Specialist Partner Knights Plc

LUCY ARCHER QFP

Co-Founder, REV PR

DALE WARD Franchise Partner Director, Worldpay

GILLIAN MORRIS UK Head Of Franchising, HSBC UK

MARK SCOTT Managing Director, Azura

NATALIA SHVARTS

Franchise Law Partner, Excello Law

PHIL MOWAT

Managing Consultant, Ashtons Franchise Consulting

SALEEM ANWAR

Chief Operating Officer, Dynamis (Businessesforsale.com)

SUZIE MCCAFFERTY

Non-Executive Director, Platinum Wave Franchising

NICK CARNES

Managing Partner, PartnerWise Franchise

PIP WILKINS QFP

Chief Executive, British Franchise Association

SARAH KELLY Founder, Love Your Mind

TIM MORRIS Franchise Support Consultant

NICOLA BROADHURST Commercial Partner, Stevens & Bolton

ROB ORME QFP

Senior Account & Business Development Manager, Chantry Group

SEAN GOLDSMITH Co-Founder, Groe Global

PAUL CLEGG

Managing Director, Coconut Creatives

ROZ GOLDSTEIN

Senior Consultant, PartnerWise Franchise

SHARON WESTON Head Of Franchising, Workbuzz

You can read more about each judge by visiting: elitefranchisemagazine.co.uk/ef100-judges

*Please note: we have endeavoured to recuse any judges that may have a conflict of interest from judging certain entries.

Discover Your Tomorrow

Here at the BFA we believe there’s nothing quite like franchising to make business ambitions happen.

We’ve been here for over 40 years supporting and educating franchisors and franchisees at every level of their development, from newcomers to household names, setting the highest ethical standards to make sure everyone is treated fairly.

Franchisors

Membership isn’t just a badge, it’s a conscious decision to operate to UK franchising standards and access a wealth of trusted know how for your ongoing development.

Franchisees

Franchisee membership is FREE to BFA accredited brands. Access a platform of peer to peer networking, business support and promotional opportunities.

Advisor

Become an active influencer in the delivery of high standards and protection of the industry.

Get in touch today!

Visit our website www.thebfa.org, or email mailroom@thebfa.org for more information.

100 diddi dance

CREATED in 2003 by Anne-Marie Martin, diddi dance is a funky preschool dance programme that has now developed and grown into a network of dedicated franchisees running in over 50 territories across the UK.

This year celebrating their 21st birthday, diddi dance pride themselves on using original content and music, with a structured yet relaxed approach

to classes, exploring dance styles from around the world.  Classes have been developed for preschool children from sitting to school age. And with a fully inclusive approach in all sessions delivered, including classes, SEND sessions, parties, nurseries, and intergenerational sessions.

diddi dance ensures diversity within their network, with franchise packages and training accessible to everyone with the passion to

own a diddi dance. As registered members of the CAA, BFA, EMDuk, EWIF, ICAP, BDSA, and the QFA, diddi dance assure that they are driving their business to the highest standards to meet accreditations, giving reassurance for franchisees and for the public using their services.  Franchise opportunities give the franchisees a chance to run a business for themselves, not by themselves, with an ongoing support system from a dedicated and personal head office team; there to guide and support from training and launch and along every step of the franchisee’s journey.

Buy, Build, and Sell with

Browse a diverse range of business opportunities ready for acquisition.

Build and grow your legacy.

Maximise your investment and sell your business to the right buyer.

TWO years ago, multiaward-winning More Than Loft Ladders (MTLL) embarked on a new chapter with Liam Hobbs, a former franchisee with nine years of experience, at the helm. Since then, the company has undergone a remarkable transformation, solidifying its position as a leading franchise in the loft solutions industry. This article explores the impressive achievements of MTLL over the past two years, highlighting the key strategies and innovations that have fuelled its success.

Liam Hobbs’s vision for MTLL was clear from the outset: to build upon the company’s strong foundation and elevate it to new heights. His deep understanding of the business, gained through nearly a decade as a franchisee, provided him with invaluable insights into the challenges and opportunities within the sector. He recognised the importance of empowering franchise partners with the tools and resources they needed to thrive.

But Liam’s ambition extended beyond simply improving the existing framework. He had experienced firsthand the potential of the MTLL model, having successfully expanded his own franchise operation across three territories with five installation vans and a high-street showroom/ office. This thriving enterprise employs 10 people and turned over in excess of £1 million per year. Driven by a desire to share this “magic formula” with like-minded entrepreneurs across the UK, Liam was determined to replicate this

success across the entire MTLL network.

One of the first major initiatives under Liam’s leadership was the implementation of a new CRM system. This streamlined operations, improved communication, and enhanced customer relationship management across the network. The introduction of ‘The Loft,’ an online operations portal, further revolutionised the way MTLL franchise partners conduct business. This comprehensive platform provides a wealth of information, including manuals, training materials, and marketing resources, ensuring that franchisees have access to the support they need, whenever they need it.

Liam’s commitment to franchise partner development has been a driving force behind MTLL’s success. He firmly believes that investing in the growth of individual franchisees is crucial to the overall success of the network. By fostering a culture of collaboration and providing ongoing training and support, Liam has created an environment where franchise partners can flourish. This focus on individual growth has led to the emergence of multi-van franchise units, a testament to the scalability and profitability of the MTLL model. In 2024, Liam’s ambitious plans

began to bear fruit, with five new franchise partners joining the MTLL network. This expansion strengthens the company’s presence in the UK market and demonstrates the attractiveness of the franchise opportunity under Liam’s leadership. The addition of these new partners brings fresh perspectives and energy to the network, further fuelling MTLL’s growth trajectory.

And it’s not just internal recognition driving MTLL forward. The company has been awarded the prestigious Which? Trusted Trader accreditation, further enhancing the brand and giving potential customers the assurance that MTLL is a name they can trust. This independent endorsement highlights MTLL’s commitment to customer satisfaction and quality workmanship.

The success of MTLL over the past two years is a testament to Liam Hobbs’s vision and leadership. By focusing on franchise partner development, implementing innovative technologies, and fostering a culture of collaboration, he has transformed MTLL into a leading franchise in the loft solutions industry. As MTLL continues to grow and evolve, the company is well-positioned for continued success in the years to come.

Key achievements

• Proven business model: Liam’s own UK success story serves as a blueprint for franchisees

• Implementation of a new CRM system: Streamlining operations and enhancing customer relationship management

• Launch of ‘The Loft’ online operations portal: Providing franchise partners with a comprehensive resource hub

• Focus on franchise partner development: Fostering a culture of collaboration and supporting individual growth

• Emergence of multi-van franchise units: Demonstrating the scalability and profitability of the MTLL model

• Addition of five new franchise partners in 2024: Expanding the MTLL network and strengthening UK market presence

• Which? Trusted Trader accreditation: Providing customers with confidence and peace of mind

Looking ahead

MTLL’s commitment to innovation and franchise partner development positions it for continued growth and success. The company’s focus on providing high-quality loft solutions, coupled with its strong franchise network, ensures that MTLL will remain a leader in the industry for years to come.

As MTLL continues to expand its reach and enhance its offerings, it is poised to reach even greater heights across the UK.

mtllfranchise.co.uk

THE LOFT ART A FRANCHISE OF RUNNING

Loft conversion franchise More Than Loft Ladders is well established and creating a growing network of specialists across the UK. We spoke to one such franchisee about making the move from installer to business owner…

THINGS may mostly be up and down in the loft ladder business, but for Fin Shaw, taking the next rung up from employee to business owner was not just a career move but a lifelong ambition realised.

After years of honing his skills as an installer and operations manager at More Than Loft Ladders (MTLL), Shaw is now the proud owner of the Nottingham East/Lincoln franchise, a role he describes as both challenging and rewarding.

More Than Loft Ladders, established in 2007, has carved a niche in the home improvement market, offering loft ladders, boarding, insulation, and storage

solutions. With a blend of national brand recognition and local expertise, the franchise has built a reputation for customer satisfaction and innovative services.

Shaw’s journey from employee to franchisee typifies the company’s commitment to empowering its network members.

The path to ownership

Reflecting on what drew him to MTLL, Shaw explains: “I have always had a drive to progress, and running my own business has always been a goal of mine.”

While researching franchise opportunities, Shaw discovered MTLL offered not only a proven business model but also the support needed to succeed.

“As most people do when looking into franchises, I spent hundreds of hours looking at the various franchises on the market. All I knew was I wanted to build a business that could support me and my young family,” he adds.

Shaw’s previous roles within the Nottingham franchise gave him a unique advantage. As an installer and later as operations manager, he gained firsthand knowledge of the business’s operational requirements.

“The experience was highly valuable to me as I was learning the ropes of what it takes to run the operations of a More Than Loft Ladders franchise,” Shaw adds.

He credits the firm’s franchise leaders for nurturing his potential and inspiring confidence in his abilities.

“Having worked with Liam for a while, I gained a great understanding of his leadership style. It felt like a great combination of ‘get out there, give things a go, use the tools and skills you’ve

gained, and I’m here for support when and if you need it.’ That gave me the confidence to know that the support was there,” he says.

Qualities for success

What makes someone well-suited to running a More Than Loft Ladders franchise? Shaw believes the key is a certain amount of drive combined with a willingness to learn. “More Than Loft Ladders is well-suited to a driven and ambitious person who isn’t afraid of taking advice and learning from others,” he explains.

Adaptability and collaboration is also important, he maintains.

“The network is full of likeminded franchisees who want the best for one another, which means sharing lessons or advice from their own operations to benefit others. The most successful franchisees are the ones who can adapt to changes and delegate tasks, utilising the network’s useful tools, systems, and relationships,” he explains.

The network is full of like-minded franchisees who want the best for one another

Overcoming challenges

Transitioning from employee to franchise owner wasn’t without its hurdles. For Shaw, the toughest part was embracing the uncertainty of entrepreneurship. “The biggest challenge for me when making the transition was not knowing how things would turn out,” he admits.

He credits his support system - both at home and within the franchise network - for helping him overcome those doubts.

“I overcame this by talking with family and with Liam. The advice given to me was, ‘What you put

THE SUPPORT FROM THE NATIONAL BRAND HAS BEEN A MASSIVE CONTRIBUTOR TO MY JOURNEY SO FAR AS A FRANCHISEE

into it will reflect what you get out of it. Everything you need is there; you just have to put the work in.’

That filled me with confidence because I knew I had the work ethic to make it work,” he says.

Support and growth

Shaw is quick to acknowledge the vital role MTLL’s national brand support played in his early success. “The support from the national brand has been a massive contributor to my journey so far as a franchisee,” he says.

From ongoing mentoring to behind-the-scenes innovations, Shaw says the network’s efforts continually enhance the franchise experience.

“There is continual development happening behind the scenes, from building relationships that will be

useful for the network to finetuning the MTLL brand,” he adds.

Three months into his ownership, Shaw is already planning for growth. “The goal for my business is to create a company that is desirable to work for,” he says. He envisions employing additional installers and eventually involving his partner in the business.

“We want to build a thriving business to support our growing family and give us a much better work-life balance,” he explains.

A customer-centric approach MTLL’s commitment to costeffective, accessible storage solutions resonates strongly with customers, according to Shaw.

“My customers’ reactions are a main driving force for me. They are consistently stunned by their loft

transformations, and even at the quote stage, I’m often told the value for money is excellent,” he says.

The company’s focus on quality and professionalism also sets it apart.

“We are loft professionals, and we can confidently back this up by installing high-quality products with great care and attention to detail, creating a seamless and pleasant loft transformation for our customers,” Shaw adds.

Advice for aspiring franchisees

For those considering an MTLL franchise, Shaw offers some straightforward advice: “Be confident, ask questions, and talk to people—the right people.”

He believes in building trust through conversations with existing franchisees and the franchise leadership team. “The chances are, if you’re looking at investing in an MTLL franchise, you have a decent understanding of what it may take to be successful and how MTLL can help you get there,” he says.

“I am very grateful and proud to be part of the MTLL network. It’s the best professional decision I have made,” he concludes.

As he continues to grow his business, he sees immense potential for both his franchise and the MTLL network.

“The future for MTLL is very promising,” he says.

With a focus on maintaining strong relationships, delivering exceptional service, and supporting franchisees, MTLL is poised for continued success.

For Shaw, the journey from employee to franchise owner has been transformative, serving as a testament to the opportunities franchising can provide to those willing to put their foot on the first rung.

The Sleep Nanny®

The Sleep Nanny® franchise offers an incredible community, comprehensive training, and outstanding support, empowering individuals to build a fulfilling, family-friendly career in sleep consulting.

Get A Drip is at the forefront of longevity and wellness, providing a comprehensive range of services that include IV Vitamin Drip therapy and injections for direct nutrient absorption, surpassing traditional oral supplements.

with a rapidly growing demand for high-quality, convenient dining options, Doner Shack taps into this market with a versatile menu that offers something for everyone.

Doner Shack

Award winners in innovation, Doner Shack places cutting-edge technology at the core of its customer experience; as well as providing delicious kebabs

ESTABLISHED in 2018, Doner Shack is on a mission to become the number one kebab brand in the world, bringing new perspective to the multibillionpound kebab industry.

Award winners in innovation, Doner Shack places cutting-edge technology at the core of its customer experience. Specialising in premium kebabs, they have revolutionised the kebab industry with a fully automated operating

system featuring robotic kebab machines. This innovation enables orders to be fulfilled within sector leading prep times and provides unmatched consistency and reduced labour. The streamlined kiosk ordering system and inhouse delivery service further enhance convenience by enabling a fast and efficient ordering process.

In addition to signature kebabs, menu options also include fresh buttermilk chicken tenders, loaded fries, sliders, and milkshakes - and

By combining highly desirable products with streamlined operations, Doner Shack delivers an efficient, high-quality dining experience built on a highly systemised, simple, and easily scalable business model.

Looking ahead, Doner Shack continues to expand its international footprint, having already signed a landmark 150-store deal in India, with additional agreements underway in the USA. Its goal is to bring its unique offering to other markets across Europe, Asia, the Middle East, and beyond.

Through operational excellence, sustainable growth, and a valuesdriven approach, Doner Shack is not only reshaping the kebab industry but also setting new standards for simplicity and scalability as a leader in the QSR sector on a global scale.

Rise’s mission is “To become the World’s most impactful provider of inclusive sports.” And co-Founder, Rob Oyston, has the experience to achieve precisely that

ROB Oyston was CEO of a successful franchise company, Sports Xtra, when, in 2018, he suffered pulmonary embolisms, a life-threatening illness. Following an extensive period in hospital he was shocked at how difficult he found his rehabilitation. He also saw numerous people around him whose self-confidence was dramatically impacted as they came to terms with life changing implications from the illnesses that they had suffered.

Once back home, he began designing a seated sports programme to help people to rehabilitate and participate in sports, regardless of their physical and cognitive abilities and mobility challenges.

Initially designed for people in care homes, the need for this service soon escalated and Rob worked with charities and his local authority to provide sessions in a wide variety of settings and for clients of all ages. Rob also expanded the offering to include 1-2-1 sessions for bed bound patients and sessions in SEN (Special Educational Needs) schools.

As demand continued to escalate, he approached Trevor Brocklebank, who launched Home Instead in the UK and was Chair of the bfa, to join him so that they could expand the business through franchising. They formally launched Rise in early 2021. Today more than 6,000 participants enjoy the benefits of a Rise session each month.

As well as a unique business model, with no direct competitors,

they also have focused on delivering an exceptional franchise support model. They also have a proven and unique sales model; with the majority of potential clients they approach signing up for one of their packages and achieving excellent retention levels. Rise have won numerous awards, including 5* franchisee satisfaction, Best Business to Consumer franchise in the British Franchise Awards, the Corporate LiveWire Health and Fitness Franchise of the Year and the Emerging Franchise of the Year at the European Franchise Awards.

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Rosemary Bookkeeping

Rosemary Bookkeeping provides professional bookkeeping services nationwide whilst offering entrepreneurs a proven business model for generating sustainable reoccurring income through franchising.

93 Conexus Tuition

CONEXUS Tuition Franchising was established in 2019, evolving from the kitchen table of its founder, Sharon Cawley. With a growing network of franchisees across the UK, Conexus Tuition has provided high quality, bespoke, small group tuition for over 20,000 students over the past five years, in local venues and in schools. Franchisees and the Conexus Head Office Team are all

experienced teachers, bringing their passion and commitment to education to their businesses, to empower progress and build confidence for students.

a dedicated platform for peer communication and support; on demand access to a highly experienced Head Office team for support and advice at the point of need and a fully funded annual conference.

At the heart of a Conexus franchise is the ‘Core’ model of group tuition in local venues, to provide the confidence boosting wins that make a difference to students. Beyond this, franchisees provide a wide range of services, including Entrance Exam tuition, tuition in schools and Alternative Provision and Home Education.

Conexus Tuition provides outstanding support for its franchisees, including extensive pre-launch support and one to one mentoring; a wide range of training modules to access on demand; fortnightly mentoring calls for early-stage franchisees; conexustuitionfranchising.co.uk

Sylvian Care

Driven by strong values, Sylvian Care is where compassion meets profit. Delivering relationshipbased care, empowering individuals to live life their way.

Looking for Quality Leads for Your Franchise?

Access better buyers that are ready to invest in your brand.

BusinessesForSale.com specialises in lead recruitment for new franchise territories and franchise resales.

The Cat Butler

THE Cat Butler was founded in 2015 by Sandra James, who recognised a gap in the pet care industry for premium services tailored exclusively for cats.

Inspired by her love for cats and understanding their unique needs, Sandra set out to revolutionise feline care with bespoke in-home services designed to prioritise their

comfort and routine.

At The Cat Butler, the focus is on delivering exceptional, stress-free care for cats in their own homes— because ‘Cats are Happier at Home.’ This service offers an ideal alternative to traditional catteries, ensuring cats remain happy and relaxed while their owners are away.

What sets The Cat Butler apart is its unwavering commitment to

feline welfare and specialised focus on cats. As the UK’s only franchise dedicated to cat care, every team member is trained to cater to each cat’s unique personality, habits, and preferences.

Franchisees benefit from a proven business model, strong brand reputation, and ongoing support, empowering them to build a successful, fulfilling business in their local communities.

The Cat Butler champions community values, supporting initiatives to help stray and homeless cats. Joining The Cat Butler means partnering with a brand that values professional service and heartfelt care—offering cat lovers a rewarding opportunity in ethical pet care franchising.

thecatbutler.co.uk

Knights Top Tips to get 2025 ready - Part 1

How to tackle improving efficiencies

As we approach the end of 2024 after what has been a year of transition, challenge and change, our Franchise team are looking ahead to 2025 to give some pointers for those in the sector on what’s to come and how to prepare for it.

1. Use Alternative Structures to Circumvent the Budget Backlash -

Fiona Boswell QFP Franchise Partner

The recent budget has highlighted to the sector that the tax burden for businesses is going to significantly increase next year and this is likely to impact the resource decisions taken by franchise businesses and in particular heralds a focus on improving efficiencies. We highlight below considerations to have in mind when looking at steps to address this whether reallocating resources and/ or outsourcing or looking to technology to address these concerns.

Whilst the Trading Schemes Act 1996 and its associated regulations (TSA) are far from new legislation it is a key consideration for franchisors that are looking at operational efficiencies and might be considering contracting out functions of the business. Likewise the businesses in your networks may also be considering reducing headcount by appointing contractors for certain functions of the business. In order to avoid the onerous regulatory regimes of the TSA it is vital that franchise systems fit within one of its exemptions and where networks do not qualify and/ or are exempt from VAT complexities arise when systems seek to rely on the remaining exemption of having no more than 2 tiers. Failing to fall within the exemptions to the TSA technically has dire consequences for franchisors as it brings it within the regime of the TSA which includes such rights as franchisees having the right to cancel or change their mind after having entered into franchise agreements. To avoid this and other sanctions brands should consider solutions to this problem such as alternative business types such as Limited Liability Partnerships which may not only provide the solution to the 2 tier dilemma but also result in potential tax savings where businesses operate in the tuition sector. Note also our comments below regarding the use of contractors.

2. Know what you are doing when using AI tools for recruitment - Kate Woolley, Data Protection Senior Associate

The Information Commissioner’s Office (ICO) recently issued a series of key considerations for organisations considering using AI to assist in recruitment, intended to better protect job seekers’ information rights.

AI-based products offer candidate sourcing, screening and selection tools and can even predict a candidate’s personality type. These solutions promise to increase efficiency by assessing information and making predictions, but the privacy impact must be assessed to ensure safe deployment. Businesses involved in the development, provision or use of AI-based recruitment tools should take heed of the ICO’s recommendations, which cover matters including but not limited to fairness (including monitoring accuracy and bias issues) and transparency and explainability (i.e. informing candidates how their data is used).

Any organisation procuring an AI-based product must not rely on generalised claims given by the provider that the tool is ‘GDPR compliant’, and must conduct its own risk assessment and identify its own lawful basis for use of the AI product to process potential staff personal data. In order to police how a franchise network uses AI for recruitment of staff for its franchise business, Franchisor’s would be better placed to have an AI policy in place setting out approved AI platforms and rules on how these products may and may not be used, in order to protect the reputation of the brand for the network as a whole.

3. Get your ducks in a row when it comes to Employees and Contractors - Clive Day, Employment Partner

The Employment Rights Bill represents one of the biggest changes in direction

to employment law we have seen in a generation. The Bill addresses the Labour Government’s pledge to rework the UK’s employment law framework in line with their stated aim of ending “one-sided flexibility” in employment arrangements, which the Government perceives operates only in favour of employers at present.

Whilst much of the detail is still therefore unknown, businesses now have a clear picture of the areas that the Government is seeking to address which include a) a day-one right to i) unfair dismissal claims, ii) unpaid parental, bereavement and paternity leave, and iii) statutory sick pay, b) the right for an employee on a low/zero-hours contract to be offered a guaranteed number of hours to reflect those worked over a ‘reference period’, c) enhanced maternity protection amongst other changes.

Aside from monitoring these expected changes, there may be steps you wish to take now. It may be a good time for Franchisors with employees and Franchisees to consider employee change or harmonisation processes. Equally, some will use the time before the Bill is implemented to build flexibility into their employment contracts and to audit how they use flexible labour (which is likely to become more challenging in the future).

We anticipate that some employers may also be tempted to lower payroll costs by moving workers ‘off payroll’; hiring more’consultant’ or transitioning workers to self-employed status in future. Great care will be needed in attempting any work-around of this sort, however, to avoid incorrectly classifying workers and ultimately generating a much greater tax liability (including fines and interest on back-taxes).

See page 49 for Part 2.

One team with you. For your journey.

Our national franchise team provides everything you need - from the start of your franchise journey to exit. Our dedicated team of legal experts are trusted advisors for leading franchise brands, management teams and multi-unit and multi-brand (MUMBO) Developers and Master Franchise operators.

Whether you need help with starting, growing, managing or exiting your franchise operation or portfolio of franchise businesses - contact us for trusted legal support for your franchise journey today.

One team. One network. Trusted support every step of the way.

House of Colour 90

FOR 40 years, House of Colour has empowered individuals to look and feel their best through its transformative approach to personal styling.

Established in 1985 by Carolyn Miller, House of Colour built its reputation on the groundbreaking application of Swiss artist Johannes Itten’s colour theories to personal image consulting. Starting as a small London-based operation, House of Colour has grown into a global franchise with consultants in the United States, Dubai, Abu Dhabi, Netherlands, Ireland, Switzerland, and Greece, setting the standard in personalised image transformation.

What sets House of Colour apart is its ability to blend science, psychology, and creativity. By demystifying the complexities of style and providing actionable guidance, House of Colour helps clients achieve a wardrobe that boosts confidence and eliminates the frustration of not knowing what to wear. This unique approach has made it a leader in its sector, transforming insecurity into self assuredness.

Comprehensive client services

House of Colour offers a range of personalised services designed to provide clarity and confidence in personal styling. These services are tailored to meet the unique needs of each client, ensuring that everyone leaves feeling empowered and informed.

• Colour analysis: This foundational service identifies a client’s seasonal colour palette (Spring, Summer, Autumn, Winter) through a draping process that examines natural skin tone, hair, and eye colour. Clients receive a personalised colour swatch booklet to guide wardrobe and makeup choices, ensuring every purchase complements their unique attributes.

• Style analysis: House of Colour

goes beyond colour to consider body architecture, personality, and lifestyle. By analysing these factors, consultants provide recommendations for clothing styles, fabrics, and cuts that enhance each client’s natural features while reflecting their individuality.

• Wardrobe editing: Promoting sustainability, House of Colour encourages clients to “shop their wardrobe” by making the most of existing pieces. This reduces waste, fosters creativity, and aligns with environmentally conscious practices, making it an appealing choice for those seeking ethical styling solutions.

• Personal shopping: Stylists offer expert guidance during personal shopping sessions, helping clients select clothing and accessories that align with their colour palette, style profile, and lifestyle. This service ensures clients make informed purchases and build a wardrobe they truly love.

• Makeup services: Clients receive curated makeup recommendations tailored to their specific colour palette. House of Colour makeup is cruelty free, kind to skin and pigmented to harmonise each season.

What sets House of Colour apart

In a competitive industry, House of Colour distinguishes itself with a unique combination of attributes that prioritise client satisfaction, sustainability, and innovation.

• Holistic approach: While competitors may focus solely on colour analysis or styling, House of Colour offers a holistic experience; addressing colour, style, and wardrobe planning as interconnected aspects of personal image.

• Commitment to sustainability: House of Colour champions environmentally friendly practices, encouraging clients to prioritise quality over quantity and reduce

reliance on fast fashion. This resonates with eco-conscious consumers who value ethical approaches to personal styling.

• Franchise empowerment: House of Colour supports its franchisees with extensive ongoing training, business coaching support, a robust profit model, and access to innovative tools. Franchisees enjoy a healthy project margin on services and make up sales with their clients. Comprehensive hands-on training equips franchisees with the skills to provide precise, personalised consultations.

• Technological innovation: The company’s bespoke CRM system integrates to other systems to streamline operations and enhance franchisee efficiency. With further technological innovations, House of Colour is a forward-thinking leader in the image consulting sector.

• Core values: House of Colour’s culture is rooted in Growth Mindset, Collaboration, and Excellence. The company fosters an environment that supports franchisees and encourages professional development.

Empowering clients through transformation

At its heart, House of Colour exists to solve a universal problem: the frustration of not knowing what to wear. By offering a clear, stepby-step process, House of Colour

helps clients achieve a wardrobe that aligns with their unique style and colour profile. This process ensures they:

• Discover their ideal colour palette and style profile

• Use House of Colour’s resources to curate a customised wardrobe

• Feel confident and authentic every day

House of Colour’s transformative approach helps clients spend less time stressing about their appearance and more time enjoying life, empowering them to approach every occasion with confidence.

A vision for the future House of Colour has redefined the art and science of personal styling. By combining innovation, sustainability, and a client-focused philosophy, it has carved out a distinct niche in the image consulting sector. With nearly 40 years of expertise and a vision for global expansion, House of Colour remains a trusted partner for anyone seeking to transform confusion into clarity and insecurity into confidence. As the brand continues to grow, its commitment to empowering individuals and franchisees ensures it will remain a leader in the field for years to come.

THE RISE OF THE HOUSE OF COLOUR

Personal styling franchise House of Colour is transforming self-esteem across the country with its network of trained consultants

that can help empower

clients

to feel confident in the way they look. We spoke to two of them to find out what drew them to it and what it’s like…

IN CHISWICK, West London, Sandy Lancaster has carved out a thriving niche as an award-winning personal stylist and colour analyst. Her journey from banking and law to running one of the top-performing House of Colour franchises is as vibrant as the palettes she expertly curates for her clients.

Lancaster combines decades of corporate experience with an innate ability to help people discover their best selves - making her a sought-after name in the field of personal styling. With more than 30,000 followers on Instagram and media features in national outlets like The Times and Woman & Home, she’s not just transforming wardrobes, she’s changing lives.

Entering the house

Her introduction to House of Colour was serendipitous.

“I was gifted a colour analysis for a significant birthday. I was actually a little bit incensed that somebody felt I needed an intervention!” she recalls.

But what started as scepticism soon turned into a revelation.

“I was blown away. I realised I absolutely needed to wear warm, clear, bright colours and makeup but had filled my life and wardrobe with cool, dark colours.”

The experience left such an impact that, following the sale of her family law firm, Sandy trained as a House of Colour consultant in April 2021. Initially working as an associate, she later bought the franchise outright in September 2022. “It was a leap of faith, but one that felt entirely right,” she says.

The right foundation

Launching her business during the pandemic came with unique challenges and opportunities.

“The lockdowns delayed my formal training, but they also gave me the space to build up my social media profile and get my ducks in a row,” Lancaster explains.

Today, she dedicates time every Sunday to create content for her Instagram, a “shopfront” that reaches over 35,000 people monthly. “I make myself post daily to maintain visibility and show my personality.”

Her dedication to building trust and rapport extends beyond social media. “Word of mouth has been massively useful in building my business. The experience I offer has to feel personal and special. My clients are my walking billboards.”

Her clientele span diverse backgrounds, but they all come to her with a common goal: to feel more confident. Whether it’s a new mother adjusting to postpregnancy changes, someone navigating life post-divorce, or a professional aiming for promotion, she has a knack for offering the right solutions to the right needs. Her sessions include colour and style consultations, wardrobe reviews, and personal shopping trips. But she believes that what sets her apart is her holistic approach.

“I help clients build wardrobes that work not only in terms of style and colour but also sustainability. For instance, I might suggest five tops and five bottoms that all coordinate—giving 25 outfits with no repeats.”

Although she is no longer new to the business, still one of her most rewarding experiences is seeing the transformations unfold.

“It’s those little texts from clients or moments when they look at themselves in the mirror differently. Knowing I’ve added that bit of confidence and self-esteem to someone’s life - it’s everything.”

Social media savvy

Running a business, especially in a creative field, isn’t without its hurdles. For Lancaster, the biggest challenge was embracing the visibility that social media demands.

“I knew I was going to like it the least, but it’s vital for maintaining the brand’s presence.”

She’s also learned to navigate the delicate balance between business and personal time. “It’s not like a high-street shop. The online booking system allows me to set my availability, so I can take days off without worrying about holiday cover. That flexibility has been a game-changer.”

She credits House of Colour’s robust training and support system for much of her success. “The training is second to none. It’s not just about the technical aspects of colour and style analysis but also about understanding personalities and how people want to be perceived.”

Beyond the headquarters’ ’mentoring and marketing resources, the support of fellow consultants is another invaluable asset. “We’re not competing for business, and the collaboration is incredible. If I need help finding the perfect piece for a client, I know my colleagues will step in.”

What’s next?

Future plans focus on deepening her customer base in Chiswick and exploring untapped potential within her territory, which boasts a population of nearly 120,000.

“I’ve only scratched the surface,” she says. While expansion is on her radar, she’s committed to consolidating her existing platform and adding more clients.

As House of Colour grows internationally, she is excited about the benefits this brings to her business.

“Being part of an internationally recognised brand cements our position as the industry leader. It’s a win-win for franchisees and clients alike.”

Her journey serves as inspiration for anyone considering a House of Colour franchise and having no background in beauty or fashion is not a barrier to entry she says.

“You don’t need a background in style or fashion - my background is in finance and law! What you do need is an interest in people and a willingness to work closely with individuals. The rewardsin terms of fulfilment and job satisfaction- are unparalleled.”

From dressing A-list actors for red carpet events to helping ordinary people rediscover their confidence, her impact as a stylist goes far beyond the clothes.

She concludes by saying: “It’s about helping people see themselves differently - because when you look good, you feel good, and that changes everything.”

MICHAELA made a bold career change in November 2023, launching her House of Colour franchise and leaving behind a 16-year career in family law.

This crunching gear change was driven by her desire to step into a field that combined creativity with meaningful impact. While her background in law was rewarding in many ways, Michela wanted a career that offered more flexibility and better alignment with her personal values and family life.

“After nearly two decades in family law, I knew I wanted to pursue something that felt more fulfilling on a personal level,” she explains.

“When I had my colours done nine years ago, it was transformative. I started dressing with confidence, and opportunities came my way that might not have happened otherwise. That experience stuck with me.”

Inspired by the positive changes she experienced, she began researching how she could turn her passion for personal styling and colour analysis into a viable business. House of Colour stood out as a franchise that combined a proven framework with opportunities for creativity and personal connection.

Training and preparation

Transitioning to entrepreneurship wasn’t a decision Michaela made lightly. One of the key factors that drew her to House of Colour was the training programme offered to new franchisees which combines technical skills in colour and style analysis with business coaching and mentorship, equipping franchisees to hit the ground running.

“The training process was incredibly thorough,” she recalls. “We spent weeks working with real models to learn the techniques of colour

and style analysis. There were also online modules, which allowed me to develop my business knowledge at my own pace.”

For Michaela, the hands-on approach was essential, providing her with the confidence to not only deliver high-quality services but also manage the day-to-day operations of her franchise effectively. She also appreciated the mentorship component, which created a safe space to ask questions and navigate the challenges of starting a new business.

“I was never left feeling like I had to figure it out on my own,” she says. “The support from House of Colour and the wider franchisee community was invaluable.”

Balancing work and family

One of Michaela’s primary motivations for changing careers was the need for flexibility. As a mother of three, including a toddler, she needed a business model that could fit seamlessly into her family life.

“Flexibility wasn’t just a bonus - it was a necessity,” she says. “I wanted to be present for my children, but I also wanted to build something meaningful for myself.”

Running a franchise from home offered the perfect solution, but it hasn’t been without its challenges. Michaela juggles client consultations, marketing efforts, and administrative tasks, all while managing the demands of family life.

“It can be tough to balance everything,” she admits. “There are days when I’m answering emails with a toddler on my lap, but the difference is that this work energises me. I’ve never resented it because it’s on my terms.”

She has found ways to streamline her operations, leveraging tools like online booking systems and social media platforms to maintain a professional yet approachable presence. The tools save time and help her stay connected with her clients.

Establishing a presence

Since launching her franchise, Michaela has focused on building a regular client base through strategic marketing and personal service. Social media has been a particularly powerful tool, allowing her to showcase her expertise and engage with her audience on a personal level.

“Social media isn’t just about advertising - it’s about creating a connection,” she says. “I share real stories and experiences,

which keeps people engaged and interested in what I offer.”

She uses platforms like Instagram and Facebook to educate her audience about the benefits of colour analysis and personal styling. By sharing tips, before-and-after photos, and testimonials, she has positioned herself as an expert in her field.

Another key element of her strategy has been maintaining consistent communication with her clients. She uses email marketing tools to send newsletters, updates, and promotions, ensuring that her services remain front-of-mind.

“Repeat clients and referrals are a big part of my business,” Michaela explains. “It’s not just about attracting new clients, it’s about nurturing relationships with the ones I already have.”

Business of empowerment

At its core, the work is about empowering clients. Michaela helps them discover the colours and styles that enhance their natural features, giving them the confidence to present themselves authentically.

The emphasis on empowerment aligns perfectly with House of Colour’s mission and has been a driving force behind Michaela’s success. She’s seen firsthand how her services can transform not only her clients’ wardrobes but also their self-image and confidence.

Plans for growth

As Michaela celebrates her first year in business, she’s already thinking about the future. The long-term vision includes establishing a physical hub where clients can access consultations, workshops, and community events.

“I’d love to create a space that feels like a go-to destination for anyone looking to elevate their personal style,” she says. “It would be a great way to deepen connections with my clients and offer additional value.”

“The impact goes beyond the clothes,” she says. “When people feel confident in how they look, it changes how they show up in every area of their life.”

In the meantime, Michaela remains focused on refining her services and expanding her reach. She plans to invest in further training and explore new ways to engage with her audience, both online and offline.

For those considering a House of Colour franchise, she advises being prepared to invest a good deal of time to learn at the outset:

“Take the time to really understand what you’re getting into,” she says.

“This work is deeply personal - it’s not just about learning techniques but about being authentic and disciplined in how you apply them.”

Self-awareness and resilience is also valuable, she says.

Starting a business is never without its challenges, but she believes that the rewards far outweigh the difficulties.

“You need to be prepared to put in the effort, especially in the beginning,” she says. “But if you’re passionate about helping people and willing to learn, it’s incredibly rewarding.”

Ableworld

Mobility retailer, Ableworld, stresses the importance of providing high quality products that not only improve independence and comfort, but also make a difference

ABLEWORLD is the UK’s largest Mobility Retailer, with over 42 stores nationwide, including 16 franchised-owned locations. Established in 2000, Ableworld’s mission is to provide quality mobility products that improve independence and comfort. From scooters and powerchairs to stairlifts and recliners, Ableworld offers a full range of products that make a difference. Franchisees operate within defined territories, providing exceptional products to keep customers mobile.

A growing sector

The UK mobility market continues

to expand as demand rises with an aging population. Around 60% of people over 60 prefer to remain in their homes, creating opportunities for Ableworld franchisees. Backed by a trusted brand and a wide product range, franchisees are well-positioned for success.

Successful franchisees

Ableworld’s success translates directly into franchisee growth, with the average turnover of an Ableworld franchise reaching £1.5m, the financial potential is significant. Ableworld’s franchisees find fulfillment in a purposedriven business model that brings practical benefits to their local communities.

A trusted brand in mobility

Franchisees enjoy the opportunity to operate their own business under a well-known brand. They find fulfillment in making a difference within their communities while accessing the tools and support needed to thrive.

Comprehensive training and support

Ableworld franchisees benefit from a proven system of training and support. A comprehensive 6–8-week training programme covers key aspects like product knowledge, stairlift installations, and customer service. Ongoing support is provided by an Area and Regional Manager and a team of over 60 Head Office staff who offer assistance in training, marketing, buying, IT systems, HR, accounting, and more.

Ideal Franchisee

While previous experience in retail, healthcare, or management of a business can be beneficial, it’s not required. The ideal franchisee is motivated, and customer-focused, with a passion for helping others. Ableworld equips franchisees with the skills to succeed, making it a rewarding and impactful opportunity for those who want to build a meaningful business.

Build your network.

Find out how HSBC can connect you to franchise opportunities.

Visit business.hsbc.uk/hsbc-franchising or contact our Franchise team at franchiseunit@hsbc.com

BANANA Moon Day

Banana Moon Day Nursery

With their shining commitment to early childhood education rocketing them into the spotlight, Banana Moon Day Nursery says: “We aimed for

Nursery are a UK nursery franchise with over 50 locations. Family-run with three generations of directors, they provide caring learning environments for little learners from three months old to school age – as well as an exciting business opportunity for local entrepreneurs. Their franchise model has a successful track record, with a greater number of franchisees owning multiple units compared to those with a single unit. They’re also the only ‘bfa established’ nursery group franchise.

A business you can be proud of Alongside their franchisees, parents and children, Banana Moon are on a mission to become ‘The Most Loved’ nursery group and franchise. Their franchise is set to grow by a further 22% in 2025, and they’re beginning to develop their brand internationally. A testament to the success of their business model is the fact that 57% of their franchisees manage multiple

locations, with several moving onto their fourth and fifth territories –something that’s rare in nursery franchising.

2025 will mark their 15th year of franchising. They have ambitious growth plans – are you ready to join their success story and inspire a generation?

Family

values

Banana Moon was born in 2006 and began to franchise in 2010. They proudly remain a family business – upholding the same vision and values that have stayed with them since that first spark of an idea, which formed when Director Mark Bates tried to find a quality nursery for his own child, without success. He created his own nursery, and four years later, he moved from nursery owner to franchisor operator, creating a new brand name from his kitchen.

Three generations of the family currently work in the business, including Mark’s dad (and cofounder) Mike and nephew Josh. The franchise brings together some amazing skill sets across the business and is proud to say that 53% of its franchisees and 50% of its senior leadership are women.

Little hearts, bright futures

Banana Moon continues to thrive in a competitive sector. As well as their proven business model and family values, they believe their success is down to their

commitment to local communities.

In 2023, they launched an initiative called ‘Little hearts, bright futures’ with the goal of equipping every nursery with a defibrillator. This not only ensures the safety and well-being of the 5,200+ children in their care but also means local people are within minutes of this lifesaving equipment. By the end of 2024, they had installed 45 defibrillators.

Quality of care and learning is Banana Moon’s priority – creating inclusive settings where little learners thrive and parents feel supported. They not only support local working families who need quality childcare but believe that franchising allows entrepreneurs to achieve a better work-life balance.

A supportive network

High-quality childcare and successful businesses go hand-inhand with well-trained, supported and happy franchisees and teams. This is reflected in initiatives like the Banana Moon Training Academy, where franchisees can access industry-specific training at no extra cost, and the annual Franchisee Development Day.

What’s more, the annual Midnight Moon Awards celebrate every member of the network, from the franchisees all the way through to the apprentices who have shown incredible potential on their training journey. This year, they hosted 300 team members.

Why become part of this growing franchise?

• Proven business model

• Access to an established brand

• Ongoing nursery guidance and business advice

• Operational documents

• Property search support

• Marketing materials, website and social platforms

• Equipment package, including CCTV and biometric systems

bananamoonfranchise.com

The Alternative Board

THE Alternative Board (TAB) is the world’s largest peer-to-peer business coaching franchise with over 30 years of experience supporting SME business owners.

Backed by a network of over 300 franchisees worldwide, TAB combines local business advisory boards, private coaching,

and proprietary strategic tools to help owners grow their businesses, increase profitability, and improve their lives. In addition, we offer a facilitated business transformation programme, designed for owners and their leadership teams, which helps them be better aligned in achieving their goals together.

In the UK, TAB launched in 2009 and is now led by Ed Reid, one of the original UK franchisees, and his business partner, Mags Fuller.

From their Leeds headquarters, they support 38 facilitators who help around 500 business owners achieve their objectives. By 2027, TAB UK aims to double its impact, supporting 1,000 business owners and enhancing the lives of 100,000 individuals, based on the ripple effect SMEs have on their employees and families.

What sets TAB apart is its resultsdriven approach. Franchisees deliver real-world advice and one-to-one coaching tailored to clients’ needs, ensuring every business strategy is aligned with personal vision. TAB is committed to delivering exceptional services, maintaining the highest standards, and fostering genuine, measurable success for clients.

tabfranchise.co.uk

Drama Kids

More than 45 years on Drama Kids has become a global leader in children’s drama education, empowering franchisees to have a meaningful business

SINCE its international debut in 1979 and UK launch in 1994, Drama Kids has been dedicated to helping children build self-esteem, unlock their imaginations, and develop life skills through the transformative medium of drama. Over 45 years the brand has become a global leader in children’s drama education, empowering franchisees to have a meaningful business.

A curriculum that transforms lives

Drama Kids’ comprehensive curriculum teaches vital skills such as communication, collaboration, and critical thinking. This approach earned Drama Kids the Best Drama School Franchisor 2024 at the SME Northern Enterprise Awards.

A proven franchise model

Franchisees benefit from a robust business model, including:

• Extensive training and support: Covering teaching, marketing, and operations

• Flexible setup: Classes run in schools or rented spaces to minimise costs

• Global recognition: Operating worldwide, the brand’s reputation provides a strong foundation for success

Celebrating

milestones

This year, Drama Kids celebrates 45 years of inspiring children, 40 years of franchising, and 30 years in the UK. Its recent accreditation as a British Franchise Association (BFA) member underscores the brand’s commitment to ethical

practices and high standards. With over 150 franchisees reaching 100,000 children weekly, Drama Kids continues to make a profound impact.

Empowering young entrepreneurs

Drama Kids’ new Franchise Graduate Scheme highlights its forward-thinking vision. Tailored for under-25s, this programme offers support, professional development, and the tools to launch a successful franchise. Amber Jellet, a 24-year-old franchisee, shares, “With Drama Kids’ support, I’ve launched my business before turning 25, making a real difference in my community.”

Looking

ahead

Drama Kids’ mission remains clear: to inspire, uplift, and positively shape the next generation through the power of drama. With a strong legacy and innovative initiatives, the brand is set to continue making an indelible mark.

GoCruise & Travel

GOCRUISE & Travel

Franchise is a cruise and holiday network of individual business owners who can help customers find their dream holiday experience, whilst giving independent and unbiased holiday advice. We work with all the big names in the travel industry and have excellent partnerships with all the leading holiday and cruise companies, enabling us to create the best holiday experience for our customers.

We provide on-going support for our Franchise business owners, developing their travel knowledge and expertise across the products we sell, whilst providing them with all the tools and advice required for running their own travel business.

GoCruise & Travel customer ethos

The perfect holiday begins with a conversation to craft the next unforgettable adventure, and we ensure the curation of each travel experience is enjoyable and smooth. We endeavour to plan every holiday from start to finish, and to include any personal touches that make a holiday truly memorable!

We are part of Fred Olsen Travel, one of the UK’s award-winning travel agencies with a proud history in the travel industry since 1988. Our key relationships with our trade partners enable us to deliver fantastic deals and offers for your customers. Every holiday we provide is ABTA and ATOL protected, providing assurance and

no hidden charges or fees.

Are we right for each other?

We invest time and attention in nurturing and developing you to be the best you can be. We’ll provide you with the knowledge and opportunities needed to build your own successful business, all while maintaining a focus on quality service.

Buy,

Build,

and Sell with

There is a world of possibilities waiting for you.

Browse a diverse range of business opportunities ready for acquisition.

Build and grow your legacy.

Maximise your investment and sell your business to the right buyer.

Fun Fest Holiday Club

Giving children the freedom to choose from a menu of activity sessions to design their own individual holiday programme is the Fun Fest Holiday Club way

CHILDCARE is big business and ambitious Fun Fest franchisees with multiple clubs have the potential to earn a six-figure income. Fun Fest franchisees have ultimate flexibility in determining the type of business that they wish to build. Running a single club as a part time venture is an option but most franchisees have taken advantage of the expansion opportunities to run multiple clubs. Area Developer roles provide ambitious franchisees with an even greater opportunity to scale up rapidly at low cost. Having built a reputation for

quality childcare with Ofsted, schools and parents, the network of Fun Fest Holiday Clubs has grown steadily since its launch in 2017 to 42 clubs.

Fun Fest Holiday Clubs give children the freedom to choose from a menu of exciting activity sessions every morning and afternoon to design their own individual holiday programme. During their week at Fun Fest, a child can get the chance to play Quidditch, build a den, bake a cake, learn to juggle, score a goal, solve a mystery, paint a masterpiece, hold a snake, have a manicure and enjoy a party!

Franchisee, Meetel says “The reason why I decided Fun Fest was the right fit franchise for me was that it provided me with the opportunity and know-how to work in childcare alongside my own children and allowed me to fulfil my ambition of running my own business, whilst maintaining control of my work life balance. I now have 2 successful clubs and am on track to open my third.  The fact that it is also so much fun is the cherry on top.”

What makes Fun Fest successful is its focus on providing exceptional childcare services and building a network of satisfied franchisees who can scale their business to make significant returns from a seasonal business. Fun Fest sees its role as enabling franchisees to fulfil their dreams with flexibility, freedom and fun!

The Holiday Franchise Company

The Birmingham-based Holiday Franchise Company prides itself on upholding key ethical values which form the cornerstone of its growing and popular business

WE STARTED our franchise business in 2016, after recognising the need to welcome and support people into the Industry, who hadn’t worked in travel before. We seek entrepreneurs who have amazing transferable skillsets and are passionate about travel. We offer a unique franchise model, as we tailor the franchisees’ business around their own travel experiences, and base their specialism on the destinations and types of holidays they know they will enjoy selling.

Our model puts the franchisee in control. It enables them to benefit from our reputation, experience and infrastructure, while creating their own brand to trade under, enabling them to grow capital value in their own business, not ours. We support the franchisee in their brand design, but then handover all intellectual property rights to them. We don’t want people to be bound to us because we own them, we want to earn

their investment and time. The same team supports a franchisee throughout their entire journey, from initial enquiry to going live. This means we have intimate knowledge of the franchisee and their business and are able to forge a strong partnership.

Ethical franchising is one of our core values. It is a key area, where we are proud to differentiate ourselves from our competitors. We don’t amend our prices or run special offers to put people under pressure to sign with us. We want people to have the time to research the different models available. We proactively ask potential franchisees to research our competitors, to ensure they are making an informed decision. Our recruitment process is stringent, we turn away more people than we take on. We seek quality, not quantity.

their loyalty and have them stay with us because we offer them the highest levels of support.

If we and a potential franchisee agree that we can forge a successful partnership, we hold a business planning meeting, which is hosted by our Head of Partnerships. Where we check the viability of the business, based on the franchisees’ chosen areas of specialism. We want the franchisee to understand the amount of cash the business could generate, and if it would meet the needs of their lifestyle.

We successfully built our own multi-award winning online travel agency called Holidaysplease, which launched in 2002 on just a £6k investment. We grew the business to turnover in excess of £40m, before being purchased by Travel Counsellors in 2023.. This means our franchisees are working

with a proven business model and a team of travel professionals who fully understand the industry, as well as the role and challenges they will face.

Our franchisees benefit from our first-hand experience so they don’t need to make the same mistakes that we did early in our journey. Our experience has enabled us to create an in-depth induction training programme, supported by our e-learning platform Journey to Success. This ensures franchisees have the skills and knowledge needed to become a successful travel agent.

We are proud that we were the first travel franchise to be accredited by both The Approved Franchise Association and the British Franchise Association. We were the first travel franchise to be placed in the Elite Top 100 and the only model to be recognised six years in a row.

We continually evolve our offering to ensure we stay current and offer the best value for the franchisees investment. Our franchisees are at the heart of every decision we make.

We are the only travel franchise whose training is accredited by The Institute of Travel & Tourism and is delivered one-to-one, to suit the franchisee’s schedule. This helps us to focus on the franchisee’s training needs, and ensure they receive maximum return on holidayfranchisecompany.com

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Husse

WITH 37 years of expertise and a network of 1,500+ franchisees across 50+ countries, Husse offers an unrivalled opportunity to turn your love for pets into a thriving business.

Tap into the booming UK pet market

The UK’s £4.1 billion pet food industry is growing stronger every year, supported by 26 million potential customers seeking highquality, affordable pet products.

Why choose Husse?

• Flexible Work-from-Home Setup: Perfect for achieving work-life balance

• Diverse Revenue Streams: Serve

customers through offline, online, B2C, and B2B channels

• Proven Business Model: A system that works, backed by comprehensive support

• Premium 5 star rated Products: Trusted by pet owners for superior quality and value

Recession-proof industry, endless opportunities Husse empowers you with the tools, training, and market reach to build a business in a thriving and resilient industry.

Ready to start your journey?

Don’t miss your chance to join the world’s leading pet franchise! Contact us today and turn your passion into a profitable career.

Kitchen Makeovers

KITCHEN MAKEOVERS’ founders, Will Frankling and Matt Oakley, launched their first kitchen renovations business in Hertfordshire in 2018. Since then, the brand has quickly established itself as a major player in the UK’s kitchen renovation industry – with over 30 locations delivering high-quality customer experiences and top-value kitchens. The franchise was among the first to introduce a sustainable and cost-effective solution for kitchen renovations. Instead of a full overhaul, the brand makes

use of existing space by replacing doors, handles, worktops, and sinks; completing stunning transformations in just two to three days. This approach minimises waste, maximises existing resources, and delivers exceptional value to homeowners.

Kitchen Makeovers stands out in the industry by requiring no physical premises or staff, resulting in lower overheads and higher profit margins. By operating solely online, franchisees can bypass many costs associated with traditional brick-and-mortar

businesses, such as rent, utilities and payroll.

Kitchen Makeovers dedication to supporting every franchisee – providing them with access to a wealth of expert industry knowledge and building them up to their full potential – makes for great opportunities for franchisees to grow their businesses even further.

Knights Top Tips to get 2025 ready -

Looking back to go forward

With a new year comes a new perspective. To help Franchisors minimise disruption and get their house in order for a smooth running and successful 2025, we have set out our reflections on 2024.

1. Be Next Step Ready - Fiona Boswell QFP

The recent 2024 BFA survey has highlighted how franchise networks are maturing meaning that it will be vital for brands to have robust resale processes. Certain sectors in franchising will also be facing increased cost pressures and franchisors must be wary of taking steps that can give their networks an easy out of their contractual obligations. Franchisors must manage change to systems, processes and contracts carefully and ensure its policies and documentation are in their operations manual and that the manual is current, implemented and up to date. Are your manuals aligned to your agreements? Do you have a resale and/or renewal process that is applied in a fair and consistent manner? How will you manage exits. What practical measures do you have in place to deal with franchisee death or incapacity?

2. Take Proactive Steps to Mitigate Litigation Risk by proactively managing contracts and relationships – Helen Lyne – Dispute Resolution Partner Economic pressures drive competition and with that disputes are on the rise. Litigation concerning franchise termination, restrictive covenants and intellectual property misuse is on the up and with pressure on recovery action, there is heightened scrutiny of agreements and increased litigation in areas of contract interpretation, misrepresentation and disagreements over operational standards. This is likely to continue into 2025 and franchisors should be reviewing their agreements regularly to get ahead of this and to mitigate against the prospect of disputes. Proactive contract management, regulatory compliance and relationship management are key to this.

3. Avoid Fines and Adverse Publicity for Non-compliant Digital Ads and Online Marketing - Melissa Haskell, Regulatory Partner

The Consumer Rights Act 2015 and the Trading Standards will continue to play

a key role in protecting consumers in the UK. In 2025, we may see further tightening of consumer protection laws, particularly in the areas of online advertising, data misuse, and transparency around pricing. The UK Digital Markets Unit, having been tasked with regulating large digital platforms, may introduce new guidelines that affect how franchises engage with online platforms for marketing and sales. In particular, this may impact advertising, online reviews, and affiliate marketing practices.

Franchise brands should ensure that their marketing, advertising, and pricing strategies comply with UK consumer protection standards, including rules around false advertising, misleading promotions, and contracts. This also extends to how franchisees advertise their products or services.

Franchise brands that utilise digital marketing (including social media, search engine marketing, and thirdparty platforms) should ensure they comply with any new regulations governing digital consumer protection. This includes ensuring that online promotions, customer reviews, and third-party listings are transparent and non-deceptive.

4. Review Pricing strategies to avoid the scrutiny of competition authorities

The Competition and Markets Authority (CMA) recently published a summary of a set of warning letters it sent to businesses in relation to potential infringements of competition law in 2023, providing an invaluable insight into enforcement trends in competition law. A large portion of the letters issued in 2023 related to price fixing, with suppliers seeking to control the prices at which their products were sold throughout the supply chain, which in the context of franchising would cover franchisors seeking to control the prices at which their products were sold throughout the franchise network. It is anticipated that this sector will face greater scrutiny in the coming year.

Our trusted team of experienced specialists are here to help you on your franchise journey. Speak with our team and find out more on how we can help you.

If your business receives a warning letter from the CMA in relation to a potential breach of competition or consumer law, it is important that you act quickly and take advice on the nature of the breach. Acting fast is of vital importance, as failing to respond has historically resulted in significant uplifts to fines and in certain circumstances could lead to daily fines for failing to cooperate. The CMA has extensive dawn raid powers, akin to a police search, which are to be strengthened as a result of the Digital Markets, Competition and Consumers Act once it comes into force in January 2025. Organisations should therefore have a robust competition compliance policy and training programme for staff, clearly laying out dos and don’ts for competition law compliance, and what to do in the event of a dawn raid.

5. Adhere to the new Directors code to demonstrate alignment with transparent, fair and responsible business - Paul Simpson, Corporate Partner

The Institute of Directors (IoD) published a new code of conduct for directors on 23 October 2024. It is a voluntary source of guidance that is not enforceable. The intention is to help directors fulfil their statutory and common law duties and gain the trust of the public in their business activities. It focuses on leading by example, integrity, transparency, accountability, fairness and responsible business.

The IoD encourages boards to publicly commit to the code; disclosure in annual reports, communication through social media, websites and to employees are all possible examples. A kitemark signifying commitment has been developed. This is something which both directors of Franchisors and directors of Franchisees should be aware of from now onwards to ensure compliance with the code.

80 My Property Pros

FOUNDED three decades ago, My Property Pros (MPP) is the UK’s first and only national exterior property cleaning franchise. The brand was awarded 5-Star Franchise status for a third consecutive year by its own network in 2024. MPP is firmly established as a low-investment, high ROI and fast-growth, multiunit opportunity.

Franchisees operate from fully equipped and eye-catching vans – the ultimate advert on wheels! Thanks to state-of-the-art technology, almost all cleaning is completed with both feet firmly on the ground. As for your dreams... the sky’s the limit!

Launched in 2024, MPP’s new roof cleaning services are making BIG waves. Roof cleaning is one of the

Harmony at Home

Harmony at Home are experts in nanny and household staff recruitment. We offer a home based franchise running a recruitment business with award winning support and training.

fastest growing UK home services and franchisees’ average clean revenue is a whopping £1,000 per day for this service alone. Operating in a £1.3billion market, MPP franchisees are generating record turnover and growing faster than ever before in the brand’s history – reaching a weekly turnover of £2,000 in just 14 weeks.

“You won’t find a single reason not to become an MPP franchisee. It will change your life.” James Cook, franchisee, Newport.

As well as a comprehensive, 360 onboarding programme, MPP franchisees benefit from lifelong training and support, a truly collaborative network and a team dedicated to their success.

Well Polished

WELL POLISHED, with its 5-star cleaning services, has literally been cleaning up over the last 12 months, by offering its expertise in more than 11,000 homes.

Well Polished is an introductory cleaning agency providing cleaning services to homes across the UK. In 2016, the company rebranded

and restructured with new management and in a short space of time, Well Polished grew to the strong network of 96 trading franchises that it has today.

The network boasts 86% UK coverage and with only 20 saleable territories left to sell, the company is confident they will achieve 100% coverage in the next 3 years.

As a family business, Well Polished strive for every franchisee to not only feel the benefits of a recognisable and reputable brand, alongside the more ‘personal, family feel’ approach they offer as a franchisor, but to also emulate this award-winning service to their clients.

The rapid success that Well Polished has achieved has been built on the foundations of innovation, breaking the mould in an old-fashioned marketplace and treating the cleaners with the respect they deserve. From implementing 21st century marketing strategies, embracing new technologies and ensuring every registered cleaner is paid significantly higher than the minimum wage – Well Polished strive to be a disruptive influence in a notoriously outdated industry.

Merry Maids

As the world’s largest domestic cleaning franchise, Merry Maids leads industry innovation and drives revenue through its unique ecommerce platform and specialised management software.

Lingotot is proud to teach our award-winning, multi-lingual, fun and interactive language classes to over 20,000 children in schools, nurseries and community settings every week.

Franchise Resales: Specialists in Franchise Resales Since 2007

Franchise Resales is the UK’s leading broker exclusively focused on the resale of franchised businesses. Since 2007, they’ve helped franchisees exit their businesses and supported buyers in confidently entering the franchising sector. Their expertise ensures the complex needs of sellers, buyers, and franchisors are professionally managed.

Who Are Franchise Resales?

Franchise Resales is a specialist brokerage uniquely dedicated to franchised business resales. This singular focus allows them to navigate franchise agreements, franchisor relationships, and operational complexities with precision. Based in Lincolnshire, their small team of four—including a husband-and-wife duo— offers a personal, hands-on service that ensures exceptional attention to detail.

What Do They Offer?

Franchise Resales provides tailored services for sellers and buyers, including:

• Valuations: Accurate assessments of a business’s worth.

• Confidential Marketing: Targeting qualified buyers discreetly.

• Professional Prospectuses: Showcasing businesses to maximise buyer interest.

• Negotiation Support: Guiding clients through every transaction stage.

• Exit Strategy Seminars: Helping franchisees plan for successful sales.

Who Do They Work With?

Franchise Resales partners with a wide range of franchisors, franchisees, and buyers across all sectors, from household names to emerging brands. Their experience spans every franchise type and size, offering expert guidance tailored to each client.

Why Choose Franchise Resales?

Franchise Resales excels in:

1. Specialist Expertise: Decades of franchise resale experience.

2. Franchisor Collaboration: Ensuring smooth, compliant transitions.

3. Confidentiality: Protecting seller interests while engaging serious buyers.

4. High-Quality Marketing: Creating compelling materials to attract buyers. Their professionalism, discretion, and attention to detail set them apart.

Committed to Franchise Success

Franchise Resales has been a trusted partner in the UK franchise sector since 2007, helping franchisees retire, franchisors restructure, and buyers find the perfect opportunity. They also assist franchisors in selling company-owned locations, ensuring seamless transitions.

Franchise Resales isn’t just about listing businesses— it’s about selling them efficiently and effectively.

For more information about their services, free exit strategy seminars, or current opportunities, visit Franchise Resales today.

Our Services Legal Support for Franchisors and Franchisees

Are you looking to invest in a franchised business or do you have a business that you are looking to franchise?

Are you an existing franchisee wanting to expand or an established franchisor in need of ad hoc support?

Whether you are a franchisee or a franchisor, franchise specialist lawyer Natalia Shvarts provides no nonsense, clear and practical advice.

Assistance with Selling your Franchised Business Franchise Agreement Review

Drafting Franchise Agreements

Support with Buying a Franchised Business

Advice on Franchise Renewals

Intellectual Property Services Contact

Our Team Legal Support for Franchisors and Franchisees

Natalia Shvarts works with Excello Law, a full-service law firm with nationwide coverage, offering clients seamless access to expert legal support across the UK.

Natalia leads the firm’s non-contentious franchising work, bringing extensive experience in franchise agreements and commercial matters.

Excello Law’s formidable Franchise Team also includes specialists in contentious franchising, with litigation and dispute resolution led by Gurmeet Jakhu and Barney Lawrence.

By collaborating with colleagues across disciplines, Natalia ensures clients benefit from a comprehensive service, covering everything from property and contracts to dispute resolution and mediation, tailored to their specific needs.

Gurmeet Jakhu Franchising, Dispute Resolution, and Commercial Contracts Lawyer

gjakhu@excellolaw co uk

Emma Mason Business and Corporate Lawyer

emason@excellolaw co uk

Barney Laurence Commercial Litigation and Disputes Lawyer

blaurence@excellolaw.co.uk

Diamond Home Support

Diamond Home Support isn’t just one business. In fact, it’s three businesses rolled into one. And it operates in two booming sectors as well

DIAMOND Home

Support is a cleaning, home help, and gardening management franchise – three businesses in one.

The franchise enables individuals to manage their own business from home, even in their spare time initially. It operates in two booming sectors: cleaning and home help. Nearly 5 million UK households

now employ cleaners, reflecting significant demand. Additionally, the home help service caters to an ageing population and faces fewer competitors, offering franchisees a strong local advantage.

With a low start-up fee of £9,000, franchisees receive an extensive trading territory, a comprehensive marketing package, and their first 40 customer leads to help establish the business quickly.

Diamond Home Support provides unlimited training and support from day one, ensuring franchisees are well-equipped at every stage. The award-winning franchise already covers 60% of the UK, with opportunities still available for new franchisees.

Franchisees frequently praise the model:

“The support from Head Office is excellent … a long-term business with excellent residual income.”

“Running a business through Diamond Home Support provides flexibility, a work/life balance, and the option to work from home.”

“It’s one of the best decisions I’ve ever made – and I wish I’d started sooner.”

Diamond Home Support offers a proven path to building a successful and rewarding business.

74 Petpals

ESTABLISHED in 2001, Petpals has grown into a trusted network spanning over 150 areas nationwide, offering comprehensive pet-care services. These include pet sitting and visits, cat sitting, dog walking and boarding, puppy and elderly dog care, exotic and reptile care, and a convenient pet taxi service. Petpals tailors its care to meet the unique needs of pets while ensuring

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the highest ethical standards. Their fully insured, trained, and DBS-checked franchisees provide reliable, professional care with a commitment to client confidentiality and satisfaction.  Petpals values honesty, integrity and excellence. Franchisees benefit from continuous investment in cutting-edge systems and technology, as well as ongoing support and training. This enables

Pass the Keys

FOUNDED in 2015 by Alexander Lyakhotskiy, Pass the Keys has revolutionised the UK’s short-term rental landscape through innovative property management. What began as a solution to the challenges faced by property owners has grown into the nation’s leading short-let management service, combining local expertise with technology.

The company’s vision extended beyond traditional property management to create a network of passionate local business owners delivering personalised services. Through its franchise model, Pass the Keys has built a unique ecosystem where property managers are equipped with tools and comprehensive

support, enabling them to provide exceptional services to both hosts and guests.

Guided by the core values of Drive, Evolve, Pride, and Togetherness, the company has established new industry standards. These principles shape everything from their data-driven pricing strategies to their commitment to continuous improvement. Their success is evident in their management of nearly 2,000 properties and facilitation of over half a million guest nights, with consistently high ratings on Trustpilot from both property owners and guests.

Today, Pass the Keys’ comprehensive service package includes professional cleaning, 24/7 guest support, maintenance

them to introduce innovative services like GPS-tracked walks, Small Holdings care, a Doggie Swim Club and even a Wedding Dog Chaperone service. By placing pet welfare at the heart of every decision, franchisees can build successful businesses that deliver exceptional service.

To reassure pet owners, Petpals keeps them informed with detailed pet reports, photos, and videos, providing peace of mind and insight into their pets’ wellbeing while in Petpals’ care.

As an ethical pet-care pioneer, Petpals co-founded the Pet Care Franchise Association (PCFA), raising industry standards and enriching the lives of pets and their owners across the UK.

management, and pricing optimisation.

Looking ahead, the company continues to innovate in shortterm rental management, creating a global community of successful property managers while maintaining the highest service standards. Their combination of technological innovation and personal service is setting new benchmarks for the future of property management across the UK and beyond.

franchise.passthekeys.com

Simplifying franchise payments

Choosing the right payment provider can bring needed integration to your franchise network

POS and e-commerce projected growth. Whether you are a franchisor or a franchisee, Worldpay have you covered, understanding the importance of consistency across your business’ brand, product offering and overall customer experience.

Stand-alone terminals

Streamline how you take, make and manage payments

Mobile terminals

Accept different payment types

Let’s get started

Scan the QR code and one of our payment experts will be in touch

Transportable, offering similar functionality as above with the ability to connect to the authorisation network via Bluetooth, WiFi or 3G/4G networks

Integrated terminals

Lets you accept payments conveniently and securely with an online payment gateway

Online payment processing

The connections between critical business payment processing functions and other vital business systems, like accounting, payroll and customer relationship management (CRM)

Pay by Phone

Taking card payments over the phone has never been easier through our virtual terminal

Pay by Link

Payments made easy with simple payment links sent directly to your customers by email

Push to Account

Fast payments to your suppliers in local currencies all around the world

www.worldpay.com/en

www.linkedin.com/company/worldpay

Tezlom offers a rewarding franchise opportunity in the healthcare sector, providing recruitment services for healthcare professionals. With strong support and growth potential, it’s a solid business investment.

Sandler UK

As a recognised leader in the sales training industry, operating in more than 250 franchise locations worldwide, Sandler continues to build its reputation based on results

AT Sandler, our mission is simple: to help businesses and professionals excel in sales and leadership through practical, results-driven training. As a recognised leader in the sales training industry, we provide tailored programmes that address real-world challenges, equipping clients with the skills and strategies to grow their businesses effectively. Being part of Sandler means aligning with a globally trusted brand that has built its reputation on results. With more than 250 franchise locations worldwide, our franchise network thrives by combining an established business model with the freedom for franchisees to operate their

businesses in a way that suits their goals.

Our franchisees benefit from access to cutting-edge tools and resources, designed to keep them at the forefront of the industry. From innovative training materials to ongoing operational and marketing support, Sandler provides everything needed to help franchisees succeed. But what truly makes our network special is its culture of collaboration.

Franchisees appreciate our commitment to understanding their unique challenges and delivering solutions that drive results. They frequently highlight the collaborative spirit of our network, where the UK team fosters a sense of community,

celebrates achievements, and is always just a call away to provide encouragement and strategic advice.

At Sandler, our vision for the future is firmly rooted in empowering our franchisees with the tools, resources, and innovations needed for sustainable growth and long-term success. By continuously developing new products and leveraging emerging technologies, such as AI, we aim to help franchisees deliver unparalleled value to their clients and unlock new revenue streams.

Join Sandler’s rapidly growing network of franchisees. Step into a community where you can build something that is truly your own, with guidance and resources every step of the way. To find out more, visit our website and get in touch!

Jackson Fire & Security 70

From humble beginnings in Mold, North Wales, in 1991, Jackson Fire and Security has evolved into the UK’s leading fire and security franchise

JACKSON Fire and Security is a prominent name in the fire safety and security solutions industry, with a history rooted in excellence and innovation.

Established in 1991 in Mold, North Wales, the company began as a family-run business committed to providing reliable fire safety services to local businesses. Over the years, it evolved into the UK’s leading fire and security franchise, with a reputation for professionalism, customer-centric solutions, and industry expertise. Today, the brand operates across multiple regions through a growing network of franchises, serving businesses and individuals with high-quality fire safety and security products and services.

How Jackson Fire and Security’s products and services work  Jackson Fire and Security offers a comprehensive range of services, ensuring the safety and protection of properties, employees, and assets. Its core services include the supply, installation, maintenance, and monitoring of fire safety equipment and security systems. The company adheres to the highest industry standards, including compliance with the British Standards Institution (BSI) and other regulatory requirements.

Fire Safety Services:

Jackson Fire and Security provides a wide array of fire safety solutions, such as fire alarm systems, extinguishers, emergency lighting, and fire risk assessments. Their fire alarms are tailored to meet the specific needs of clients, with options ranging from simple standalone alarms to sophisticated networked systems. The company also offers annual maintenance services, ensuring that fire safety equipment remains in peak operational condition and complies with legal standards.

Security Solutions:

The company’s security services encompass the installation and upkeep of CCTV systems, intruder alarms, and access control systems. With advancements in technology, Jackson Fire and Security integrates smart features such as remote monitoring and app-based controls, enabling clients to manage their security systems efficiently. Additionally, the company provides 24/7 monitoring services, ensuring continuous vigilance and rapid response in emergencies.

Franchise Model:

Jackson Fire and Security’s franchise model allows entrepreneurs to operate under its established brand while benefiting from comprehensive training, marketing support, and ongoing technical assistance. This model has enabled the company to expand its footprint across the UK and ensures consistent service delivery across all locations.

What Sets Jackson Fire and Security apart

Jackson Fire and Security distinguishes itself in a competitive industry through its unwavering commitment to quality, customer satisfaction, and innovation. Several factors contribute to its unique position in the market:

1. Comprehensive solutions under one roof:

Unlike many competitors that specialise in either fire safety or security systems, Jackson Fire and

Security provides both. This onestop-shop approach eliminates the need for clients to coordinate between multiple service providers, saving time and ensuring seamless integration of fire and security systems.

2. Custom-tailored services:

The company emphasises understanding the specific needs of its clients. By conducting detailed consultations and risk assessments, Jackson Fire and Security delivers bespoke solutions that address unique challenges and comply with all regulatory requirements.

3. Franchise expertise and training: The company provides comprehensive onboarding, covering technical training, regulatory compliance, business management, and customer service. Franchisees benefit from ongoing technical support, including expert assistance and access to resources that ensure they stay updated with industry standards.

To help new franchises grow, Jackson Fire and Security provides marketing support, including national campaigns and branded materials. Franchisees operate within exclusive territories, reducing competition and ensuring growth opportunities. They also gain access to a proven business model that emphasises operational efficiency and client satisfaction.

A collaborative network among franchisees fosters knowledgesharing and mutual support,

while the company’s established reputation boosts credibility, helping franchisees attract customers quickly. This robust system equips franchise owners with the tools to succeed, making Jackson Fire and Security a leader in franchise-driven fire and security solutions.

4. Commitment to compliance and safety:

Jackson Fire and Security’s adherence to stringent regulatory standards, including certifications like BAFE (British Approvals for Fire Equipment) and NSI (National Security Inspectorate), underscores its dedication to safety and reliability. Clients trust the company for its transparent processes and consistent delivery of legally compliant services.

5. Innovative use of technology:

The company stays ahead of industry trends by leveraging modern technologies.

6. Customer-centric approach:

At the heart of Jackson Fire and Security’s operations is a focus on long-term client relationships. The company prides itself on responsive customer service, transparent pricing, and a proactive approach to addressing customer needs.

In conclusion, Jackson Fire and Security has built a legacy of trust and excellence in fire safety and security solutions. Its comprehensive service offerings, commitment to innovation, and customer-first ethos sets it apart from competitors. As it continues to expand through its franchise model, the company upholds its mission of delivering reliable and innovative safety solutions across the UK.

Caprinos Pizza 69

Caprinos Pizza – Aiming to stay ahead in a competitive food service sector, in part through techological innovation

ESTABLISHED in 2014 by Khalil

Rehman

and Gul

Nawaz

in Didcot, Oxfordshire, Caprinos

Pizza has swiftly become a leading franchise in the competitive food service sector. With over 100 branches across the UK, successful expansion into Pakistan, and a planned launch in Ireland in December 2024, Caprinos is an attractive choice for entrepreneurs seeking a proven and scalable business model. Known for its quality, diverse menu, and exceptional franchisee support, the brand is highly appealing to experienced business owners. Caprinos is dedicated to ensuring franchisee success through a comprehensive support system. From site selection to daily operations, franchisees receive expert guidance and resources at every stage of their journey. A dedicated project manager oversees the setup of each new store, ensuring a smooth and efficient launch.

Ongoing support is provided by the Head Office team and Area Coaches, who assist franchisees in maintaining high operational standards and developing effective strategies. Training is a vital part of the process, offering hands-on operational guidance, systems training, and marketing strategy development. Tailored refresher courses and practical training empower franchisees and their teams to sustain and grow their businesses.

Caprinos differentiates itself through its innovative use of technology to enhance both customer experience and operational efficiency. Integrated systems streamline order management, ensuring seamless in-store and delivery services. The brand’s digital platforms are designed to drive sales, support local marketing efforts, and provide

franchisees with valuable tools to optimise their business strategies.

Caprinos’ focus on food safety and quality assurance enhances operational consistency across all locations. By leveraging datadriven decision-making and maintaining strong communication channels, franchisees are wellpositioned for sustainable growth in a competitive market.

Caprinos has earned its reputation for offering a diverse menu that caters to a wide audience, including halal, vegetarian, and plant-based options. The brand continually evolves its menu, introducing new ranges to meet changing consumer preferences. This commitment to innovation ensures franchisees remain competitive and relevant in an ever-changing marketplace.

For seasoned entrepreneurs seeking a franchise opportunity

with a proven track record, robust support, and a focus on innovation, Caprinos Pizza is a compelling choice. The brand’s emphasis on technology, operational efficiency, and continuous product development positions it as a leader in the Pizza Takeaway sector, offering franchisees the tools and guidance to achieve lasting success.

Caprinos is actively seeking franchisees with experience and a passion for the brand to join the Caprinos journey and become part of its exciting growth story.

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Football Fun Factory

With its mission of using football as a vehicle for child development, Football Fun Factory does exactly what it says on the

FOOTBALL Fun

Factory (FFF) was founded in 2017, with the mission of using football as a vehicle for child development and to positively impact children’s lives. Starting with a 1-hour session in a small village in Suffolk, the organisation quickly grew into a nationwide franchise known for its fun, inclusive, and engaging approach to grassroots football.

In addition to more traditional football coaching programmes, Football Fun Factory offers a range of inflatable football experiences, delivered in the form of weekly training programmes, school holiday, parties, events

and sessions in schools. The truly unique inflatable equipment, coupled with the outstanding coaching delivery, has proven to be a recipe for success!

The company was founded by James Cutting and began franchising two years later when Jonny Martin co-founded the franchising company, with former Manchester United footballer, Luke Chadwick, joining the team soon after.

Since then, the brand has gone on to award over 100 franchises to passionate football coaches and has recently started to offer a Management Franchise option.

Football Fun Factory prioritises enjoyment and participation, a

philosophy that has resonated with children, families, schools, and local communities across the UK. The brand has gone all-in on social media and boasts two full-time content creators within the evergrowing Head Office support team.

The brand’s presence skyrocketed through a partnership with Center Parcs UK and Ireland and over the past 12 months more than 40,000 participants have taken part in the FFF’s experiences whilst on their holidays at Center Parcs.

With 44 franchises awarded throughout 2024, the brand is planning on further recordbreaking growth in the year to come and with the launch of the Management Franchise, the sky is the limit!

Betterclean Services

BETTERCLEAN Services, a trusted name in commercial cleaning, has been setting industry standards since 1995. Its franchise model empowers entrepreneurs to build successful cleaning businesses by leveraging its proven systems, extensive training, and ongoing support.

As a Betterclean Services franchisee you will receive comprehensive training to equip you with the skills and knowledge needed to manage your business effectively. The Betterclean Services team provides ongoing support, from marketing to operational expertise, ensuring

Betterclean Services involves tailored commercial cleaning solutions for businesses of all sizes. The company is committed to sustainable cleaning solutions, using environmentally friendly products and techniques. By embracing innovation, Betterclean Services streamlines operations and delivers exceptional results. By joining the Betterclean Services family, franchisees will have the opportunity to capitalise on the growing demand for professional cleaning services and build a thriving business. Betterclean Services franchisees benefit from a range of advantages, including strong brand recognition, a proven business model, ongoing

Betterclean Services is dedicated to not only growing its network of franchise owners but also expanding its client base year on year. Don’t miss this opportunity to own a successful commercial cleaning business.

Turtle Tots

MULTI-AWARD winning Turtle Tots is a unique swimming programme that begins with aqua-natal yoga for mums-to-be, and continues with progressive baby and toddler lessons.

Since launching in Bristol in 2011, Turtle Tots has grown to a network of over 50 franchisees across the UK and Ireland, who collectively employ over 200 teachers and teach thousands of babies and toddlers every week.

Owning a Turtle Tots franchisee is: FUN - teaching babies and toddlers essential life-saving skills and seeing their progression is fun and fulfilling FLEXIBLE - franchisees have the flexibility to choose their own hours

REWARDING  - franchisees are able to grow their own business to meet their own ambitions.

One franchisee commented: “Being a Turtle Tots franchisee gives me the chance to work with children, which I love, but there’s so much more to it than that. I love being my own boss, and having the flexibility to work my business around my family” Julie Millier, Glasgow

Turtle Tots franchisees receive world-class initial aquatic and business training, and the support of the dedicated team at head office, with the software and systems in place to grow and run their business efficiently and effectively.

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5 Steps to Increase Territory Revenue with Data

Use market and business data to understand how much opportunity is in your territories.

Identify the data that defines your customers

Knowing the market and understanding the demographics/potential customers within a market is crucial. Knowing the data that captures your customers is the important first step for making better decisions. Whether it is population, age, households, businesses, schools or even affluence. The UK has a wealth of data that we use at the low levels of geography such as postcode sectors.

Assess performance - Identify your existing trade area

Using customer locations you can calculate your current trade area. This gives you a great understanding of the operating capacity of your business and your customers. Current customer and sales data will show the picture of how well the business is performing and help to understand how customers interact with your business.

Find the gaps to fill

White space analysis is a structure used to find and understand gaps in a market. Find the places in your territory that you aren’t servicing or selling in and fill the gaps. You already know how many sales you are making, look at how much more can be made.

Let’s get

Measure revenue potential

Once you have your market size you know how much that opportunity is worth. Pair this with your current sales to find the potential still left. This is when you can look at the overheads and operational costs to find what is left to define budgets.

Implement data-driven operations

By using your sales data and pairing it with market data, you have all of the tools to help you work out how much money you can spend and the return you will get from it. For example, redirecting your marketing spending by understanding how much more revenue you can make.

65 ComputerXplorers

COMPUTERXPLORERS

is one of the world’s fastest growing children’s computing education franchises, running fun, interactive computing classes for 3–16-year-olds, preparing them for a technologydriven future.

The innovative courses are designed to complement and boost the skills taught in the national curriculum, helping

children marry digital know-how with other vital life skills, such as problem-solving, creativity and teamwork.

Run in a variety of formats, including after school clubs, holiday camps and in-class lessons, the courses are continually refreshed and updated and include partnerships with exciting and innovative brands, to introduce children to age-appropriate digital

technology and software. Established in the UK in 2006, ComputerXplorers is currently under the leadership of CEO, Stuart Harley, who first began his journey as a franchisee before taking the opportunity to purchase the brand from The Bardon Group in 2021. Since then, the franchise has gone from strength to strength, growing to include 32 UK and six international family businesses, teaching over 30,000 students each week.

The innovative approach ComputerXplorers takes to technology education, its commitment to responsible digital practices, and the exceptional training programme it offers for franchisees truly distinguishes it from other brands in the market.

One team with you. For your journey.

Our national franchise team provides everything you need - from the start of your franchise journey to exit. Our dedicated team of legal experts are trusted advisors for leading franchise brands, management teams and multi-unit and multi-brand (MUMBO) Developers and Master Franchise operators.

Whether you need help with starting, growing, managing or exiting your franchise operation or portfolio of franchise businesses - contact us for trusted legal support for your franchise journey today.

One team. One network. Trusted support every step of the way.

Mathnasium 64

MATHNASIUM delivers bespoke support to children aged 5 to 16 to build their confidence, understanding and love of maths. Opening a Mathnasium Learning Centre puts you at the heart of your community where you can make not just great returns, but a great difference to the future of children’s lives. With 40 years of development and more

than 22,000 curriculum resources we can help every child improve their maths abilities.

No teaching experience necessary

This is a business and we are looking for passionate, determined individuals who are keen to build thriving centres. Our students and their guardians are our customers and forging strong trusted relationships is key to

ongoing success and referrals. Our subscription-based model makes cashflow forecasting easy and our centralised marketing support means you can open your doors with quality leads from day one.

Proven success & support

Our network is growing and so is the appetite for existing franchisees to acquire more! Our team is experienced in both education and franchising and are delivering exceptional results; currently crowned the BFA HSBC Franchisor of the Year Winner for 2024 in the expanding category! Whether you have aspirations to open 1 centre, or 5, we are ready to accept the right people for the brand into prime available territories.

The education sector is the place to be

The £6.5 billion UK private tuition market continues to grow and 40% of that is maths specific. The competition for exceptional state and grammar schools is growing as pressure is placed on private education. Our flexible programme, coupled with 11+ and GCSE exam prep, serves as a popular choice for families and provides a unique opportunity to benefit in business as a Mathnasium franchisee.

mathnasiumfranchise.com/uk

SportsCool

SPORTSCOOL is a unique model within the education sector, inspiring children to get active and giving entrepreneurs the opportunity to own a business they love, a business that gives back to their local community.

This proven franchise model offers flexibility, operating as a hands-on “Coach” or scaling up as a management franchise through the “Director” model for investors. Franchisors, Lee, Matt and Andy

came from varied upbringings, where sport was the lifeline that gave them purpose, drive and determination to do more and build themselves a bright future. SportsCool has become that beacon of hope for other children and they deliver this ethos throughout their carefully selected franchise network.

sessions, ensuring every child has the opportunity to thrive. They also collaborate with 60+ local councils to provide HAF sessions, supporting children during challenging times, alongside their school-based curricular and extracurricular programmes.

Proudly featured in the Elite Top 100 franchises, SportsCool is focused on expanding its brand recognition in 2025, celebrating the achievements of its franchisees, and continuing to champion active, inclusive futures for all children.

With over 30 franchisees, SportsCool delivers more than 25 different sports activities, including specialised SEND sportscool.org/franchise

Bloom Baby Classes

BLOOM Baby Classes is a standout franchise in the parent-and-baby class sector, offering a thoughtfully curated experience that goes beyond the ordinary. Known for its award-winning baby development sessions, Bloom focuses on nurturing bonding moments between parent and child while supporting early sensory, motor, and cognitive development. What sets Bloom apart is its unique structure, offering two distinct classes tailored to specific developmental stages. The Caterpillar Club (0-6 months) emphasises gentle sensory stimulation and bonding, perfect for newborns. The Busy Bees (6 months to walking) builds on this foundation with a focus on fine

and gross motor skills through playbased learning. Each session is meticulously planned, incorporating music, movement, and a variety of sensory props to engage little ones.

Franchisees are drawn to Bloom for its supportive business model, with extensive training and marketing resources. It’s ideal for parents seeking flexible work or individuals passionate about child development. Bloom’s vibrant branding, high-quality props, and evidence-based activities make classes a joy to attend and run. With a reputation for excellence and a growing network of franchisees, Bloom Baby Classes offers an opportunity to join a business that truly makes a difference in the lives of families while standing out as a leader in its field.

bloombabyclasses.com

Shuttercraft

For window shutters and blinds provider, Shuttercraft, success comes down to a commitment to continuous improvement, product innovation and attention-to-detail. YOUR PATHWAY TO CONNECT

Buy, Build, and Sell with

Browse a diverse range of business opportunities ready for acquisition. Build and grow your legacy.

Maximise your investment and sell your business to the right buyer.

Barking Mad

ESTABLISHED in 2000 as the original alternative to kennels, Barking Mad Dog Care has grown into the UK and

Ireland’s most trusted dog home boarding service, as independently verified by Trustpilot.

The multi award-winning brand attributes its success to first class customer service, systems, support, processes and innovation.

Barking Mad’s large and supportive network of franchise owners coordinate canine holidays and recruit a community of carefully selected dog-loving host families. These are the men and women who care for the dogs while their owners are away. Spending every rewarding working day with adorable canines, and fellow dog lovers, is a dream come true for franchisees. They reap the rewards of a successful and flexible career, with loyal, repeat business in a growth industry.

FASTSIGNS

BFA Leadership & Culture Finalist 2024

FASTSIGNS helps businesses to make their statement. We know that by helping our customer’s brand to shine, ours does too. We provide high-quality signage, ranging from illuminated exterior building signs, directional signage and decorative signage, to printed marketing materials, business cards, and everything in between.

Having launched in 1985 in Dallas, Texas and reaching the UK in 1995, FASTSIGNS has helped over 770 franchisees worldwide, with 23 operating in the UK, to open managementstyle businesses in the creative, technology-driven signage industry. Our franchisees do not need specific industry expertise,

as we offer a comprehensive training programme that gets our franchisees up to speed and ready to excel in the signage industry.

Barking Mad’s support team are specialists in all areas, from dog behaviour to accounts and licensing, guiding franchisees along every step of their business journey. Widely recognised across the sector and franchise industry, Barking Mad franchisees delight thousands of happy customers (and their four-legged friends) every year.

If you’re looking for a lifestyle with flexibility, a growing full-time income and the rewards of making a really positive difference to the lives of dog lovers, why not find out more today.

barkingmad.uk.com

In the UK, the franchise network is supported by a six-strong team of industry professionals, who deliver and operate the model in the UK. This team takes the best of our international brand offerings, such as prestige supplier relationships, advanced technology, training, business management and marketing functions and tailors them to suit the UK market. This allows the brand to leverage international brand capability and deliver an exemplary national service, which focuses on the needs of the UK market.

As the first brand to professionalise domestic cleaning in the UK; we are proud to be supporting our franchisees to success 45 years later.

Black Sheep Coffee 56

Black Sheep Coffee’s mission is to challenge the establishment, take down the big corporate brands and rid the world of boring, average tasting coffee.

GoodOaks Homecare

GoodOaks is a quality brand in the homecare sector allowing franchise partners to position themselves as a premium care provider, competing on quality over price.

YOUR PATHWAY TO CONNECT WITH FRANCHISORS & FRANCHISEES

Our Services Legal Support for Franchisors and Franchisees

Are you looking to invest in a franchised business or do you have a business that you are looking to franchise?

Are you an existing franchisee wanting to expand or an established franchisor in need of ad hoc support?

Whether you are a franchisee or a franchisor, franchise specialist lawyer Natalia Shvarts provides no nonsense, clear and practical advice.

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Mooboo Bubble Tea

MOOBOO Bubble Tea is a leading UK franchise, renowned for bringing the authentic flavours of Taiwanese bubble tea to a global audience. Since its inception, Mooboo has expanded rapidly, establishing itself as a favourite destination for bubble tea enthusiasts across the UK.

The brand offers a dynamic and customisable menu, featuring milk teas, fruit teas, and specialty drinks, complemented by a wide range of toppings like tapioca

pearls, popping boba, and jellies. Customers can tailor their beverages by adjusting sweetness, ice levels, and flavours, creating a truly personalized experience.

More than just a business, Mooboo is a dynamic platform that serves as a gateway to a world of flexibilities, empowering individuals to explore and harness their full potential.

participation from youth and women, providing them with opportunities to innovate and grow within the thriving bubble tea market.

What sets Mooboo apart is its focus on inclusivity, sustainability, and exceptional service.

With vibrant store designs, eco-friendly packaging, and a commitment to continuous innovation, Mooboo creates a memorable experience for customers while fostering a supportive and empowering environment for its franchisees.

This unique approach solidifies its position as a leader in the industry.”

The franchise welcomes entrepreneurs from diverse backgrounds and encourages mooboo.co

Heavenly Desserts

How we found the revenue potential and assessed the opportunity for Smoke & Pepper

Smoke & Pepper was developed from a busy family kitchen having a desire to serve the highest quality comfort food being affordable to all. The new burger joint has now turned into a raved-about restaurant in the heart of Leyton due to their passion for food and creative cooking. The success thereon followed when they opened in Leyton in 2022 and now onto their newly curated hybrid of a takeaway-meetsrestaurant feels, within the popular Bow arches.

Smoke and Pepper started their franchising journey and found they were stumped when it came to working out what criteria to use for their territories and how to judge the opportunity across the UK for their network.

We started by gathering as much trade data as possible. This meant looking at the order data from the aggregators used by the company. It provided a realistic starting point for discussions and data to help make a more educated and informed decision to create a network giving the brand longevity.

We created analysis areas around the existing venues and investigated the delivery areas with Smoke and Pepper to view the target customer numbers in each. This helps us to work out how many potential customers a future venue needs to achieve the targeted turnover.

We mapped a network of areas where each can sustain at least one store/restaurant, and head office can decide which areas to franchise or keep company operated.

Detailed demographics and data of these areas gives them the confidence and visibility to have informed conversations with their potential franchisees. The areas we created consider the serviceability of the area to make sure that their customers can travel to them and to deliver to their customers and the areas are based on potential revenue figures that match the targets.

Interested to see how to reach your full potential like Smoke & Pepper. Book a call with us today.

website

Explorer Franchise by Hays Travel

Almost 20 years in the business, travel services provider, Explorer Franchise, continues to go from strength to strength. It helps that business is currently booming

LAUNCHED in 2005, our aim was to provide aspiring entrepreneurs with affordability and flexibility from a platform that adapted to their individual lifestyles and ambitions. We were delighted to branch out and develop this approach when we became the only Hays Travel-owned travel franchise in 2021. Almost twenty years on from our launch, our message remains, and we are proud to say that over 130 ABTAbonded franchise partners are thriving from the comfort of their homes.

How we work

We believe that passion is a driving force behind success, which is why no experience is required to become an Explorer franchisee. If you are passionate about travel and want to help others create unforgettable memories, our bespoke Explorer or Explorer Pro packages will provide you with everything to make this possible

- from back-office systems to website creation. Plus, our British Franchise Association membership and ABTA bonding are in place to reassure your customers that their bookings are safe and secure – highlighting our franchisees as ones to trust. With access to over 400 trade suppliers, our franchisees also have the best choice to offer their customers.

All of our franchisees have the opportunity to attend travel events, earn high commissions, take holidays at discounted rates, receive booking incentives, and enjoy exclusive industry perks like overseas trips.

Training and support

Developing a new business can be

both exciting and overwhelming, particularly if you are entering a new industry. Our five-day induction, provided by our awardwinning Learning and Development team, is specifically designed for those new to travel. All franchisees also embark on a mandatory six-week mentorship scheme with a dedicated business coach, designed to instil confidence when it comes to attracting bookings and developing a growing client database. By this stage, your knowledge of the travel industry will give you the confidence to push your business forward, but the training and support does not stop there. In addition, Explorer franchisees have the unique advantage of access to a wealth of expertise from Hays Travel’s Head

Office, with departments like social media, marketing, IT, and more.

Although our franchisees are home-based, we encourage and maintain a friendly, family environment and prioritise the personal growth and wellbeing of those in our community.

Why Explorer Franchise

We believe that becoming an Explorer franchisee goes beyond running a business. You gain the freedom to chart your own course – to craft a career that resonates with your personal aspirations, all the while backed by the reputation, investment, resources, technology and insight of the UK’s largest independent travel agency, Hays Travel.

We provide everything you need to grow a profitable and sustainable business at the same time as prioritising your work life balance. Many of our top earners operate their business to fit in around other commitments and a full family and social life.

Explorer Franchise is growing, business is booming, and we would love for you to be a part of it.

Maid2Clean

Maid2Clean is a management franchise at the forefront of the domestic cleaning industry. Enjoy operating FT or PT from home creating a long-term residual income.

Maximise your investment and sell your business to the right buyer. YOUR PATHWAY TO CONNECT WITH FRANCHISORS & FRANCHISEES

Buy, Build, and Sell with

Browse a diverse range of business opportunities ready for acquisition.

Build and grow your legacy.

Kaspa’s Desserts 51

FOUNDED in 2012 by visionary entrepreneur and CEO Azhar Reham, Kaspa’s Desserts has established itself as the fastest-growing dessert brand in the UK. Combining a vibrant, family-friendly atmosphere, the brand has captivated the hearts of dessert lovers and solidified its position as a beloved destination for indulgence nationwide.

Central to Kaspa’s Desserts’ meteoric rise is an unwavering commitment to cultivating exceptional customer relationships. The brand operates on the principle that its patrons are not mere customers but vital stakeholders in its identity. This customer-first ethos has driven the company to innovate continually, resulting in the introduction of new offerings, such as a dedicated vegan dessert range. These developments reflect Kaspa’s adaptability and its focus on inclusivity, ensuring it meets the evolving preferences of a diverse customer base.

A unique approach to quality and innovation Kaspa’s Desserts distinguishes itself through its ownership of a dedicated manufacturing unit, a strategic advantage that empowers the brand to maintain uncompromising quality control.

This facility facilitates the development of new, indulgent products while enabling costefficient menu management. By integrating production with operations, Kaspa’s ensures its offerings remain both dynamic and cost-effective, bolstering its robust and scalable business model.

Operating an extensive portfolio of over 100 restaurants across the UK, Kaspa’s Desserts is committed to ambitious expansion. The company has announced plans to double its domestic footprint while actively pursuing growth opportunities in international markets. The brand’s current presence in Pakistan and Morocco exemplifies its ability to adapt to global markets, and its vision includes further expansion into regions such as the GCC, ensuring its world-class desserts reach a broader audience.

Franchise partnerships: A cornerstone of growth Kaspa’s views its franchisees as an extension of its family, recognising their pivotal role in the brand’s success. The company’s franchise

model is underpinned by a philosophy of mutual growth and shared prosperity. Comprehensive support systems, including intensive training programmes, financial planning assistance, and operational guidance, empower franchisees with the knowledge and resources needed for sustained success.

Kaspa’s commitment to franchisee well-being extends beyond operations. The brand leverages its economy of scale and supply chain efficiencies to provide franchisees with consistent access to premium ingredients and costeffective solutions. This approach fosters a collaborative environment where every franchisee can thrive, contributing to Kaspa’s overarching vision of sustainable growth.

Operational excellence and resilient supply chains

Operational excellence is a defining characteristic of Kaspa’s Desserts. From ingredient sourcing to the final presentation of each dessert, the brand ensures that every stage of its operations adheres to rigorous standards. Significant

investments in state-of-the-art technologies and ongoing team training reflect Kaspa’s dedication to exceeding industry benchmarks and delivering an unparalleled customer experience.

The resilience of Kaspa’s supply chain has been instrumental in navigating challenges, particularly during the Covid-19 pandemic. By forging strong relationships with suppliers and implementing stringent quality controls, the company has safeguarded the uninterrupted flow of ingredients, ensuring consistency in quality across all locations. This proactive approach not only supports franchisees but also reinforces the brand’s reputation for reliability and excellence.

Employer of choice and a model for industry leadership

Kaspa’s Desserts is not just a brand—it is an employer of choice, as evidenced by its industryleading single-digit employee turnover rate. This achievement highlights the company’s dedication to fostering a supportive and rewarding workplace culture. By prioritising employee satisfaction and investing in professional development, Kaspa’s ensures its team is aligned with its mission of delivering excellence.

With a proven business model, a strong presence in key markets, and an exceptional track record of customer satisfaction, Kaspa’s Desserts has set a benchmark in the food and beverage industry. As it continues to expand its footprint, both domestically and internationally, the brand remains steadfast in its commitment to innovation, quality, and sustainable growth, positioning itself as a dominant force in the global dessert market.

kaspasdesserts.com

Ready to grow your franchise?

EMPOWERING YOUR FRANCHISE TO REACH ITS FULL POTENTIAL

Whether you’re just starting out or looking to optimise your existing network, Platinum Wave is here to help you make the right decisions at every stage of your franchise journey.

Coaching Mentoring & Consultancy

Whether you’re an established franchise looking to scale, or an aspiring franchisor eager to launch your brand, Platinum Wave’s Coaching, Mentoring and Consultancy Services are designed to guide you every step of the way.

At Platinum Wave, we understand that every franchise has unique challenges, and that’s why we offer personalised coaching and strategic consulting to ensure your success. With 25 years of experience working with incredible franchise brands from all over the world, our team of bfa accredited advisors can offer you expert guidance and support across a wide range of services.

LET’S WORK TOGETHER TO UNLOCK THE FULL POTENTIAL OF YOUR FRANCHISE.

OUR CONSULTANCY SERVICES INCLUDE

- Franchise Strategy Development

- Business Model Optimisation

- Franchisee Training & Development

- Leadership Coaching

- Mentoring for Franchisors & Franchisees

- Sector Specific Insights

WHY CHOOSE PLATINUM WAVE?

- Proven Track Record - BFA Accreditation

- Tailored Solutions

Franchise recruitment services

START YOUR RECRUITMENT JOURNEY TODAY

Don’t leave your franchise growth to chancetrust Platinum Wave to find the right candidates for your business.

franchise@platinumwave.co.uk

OUR RECRUITMENT SERVICES INCLUDE:

Franchisee Profiling

We work with you to develop a clear candidate profile, ensuring we target individuals who fit your business model and culture.

Lead Generation & Marketing

With our in-depth knowledge of recruitment channels, we help you create effective marketing strategies to attract high-quality candidates through digital campaigns, print media and more.

Candidate Sourcing & Headhunting

We tap into a vast network of qualified candidates, using direct outreach and headhunting to find the best possible matches.

Recruitment Strategy Consulting

We provide guidance on how to improve your franchise recruitment efforts, from refining your value proposition to optimising your recruitment funnel.

Ongoing Support & Relationship Management

Our job doesn’t end once you’ve found a candidate. We provide ongoing relationship management to ensure both you and your prospective franchisees feel confident throughout the process.

Marketing Strategy and Collateral Reviews

It’s a noisy world out there, and you’ll need well crafted marketing to get your franchise opportunity in front of the right people. Let our marketing team give you the edge on your competitors!

LET’S BUILD YOUR IDEAL FRANCHISE NETWORK, TOGETHER.

Are You Looking for the Right Franchisee or Senior Staff Member to Strengthen Your Network?

At Platinum Wave, we specialise in Franchise Recruitment Services that connect you with the right candidates to drive your brand forward. Whether you need single-unit franchisees, multiunit investors, or experienced master franchisees, our expertise in identifying, attracting and selecting the right individuals ensures your franchise growth is both fast and sustainable.

With a deep understanding of the UK franchise market and a strong network of qualified candidates, we ensure that you find franchisees who are not only financially capable but who align with your brand’s values and vision. We can even help you find the right partners internationally.

WHY CHOOSE PLATINUM WAVE FOR FRANCHISE RECRUITMENT?

- Targeted Approach

- Experienced bfa Accredited Consultants

- Proven Results

FINDING THE RIGHT FRANCHISEE STARTS HERE.

Walfinch

WALFINCH is redefining home care with more than 30 franchised offices across the UK. Franchisees support teams of carers to offer exceptional home care and enable clients to thrive. We believe no-one is too old to live life to the full. Just a little activity every day, no matter how small, can make a world of difference.

For franchisees, home care has year-round demand where you’ll have access to multiple revenue streams. Joining Walfinch, gives you access to a proven system, including training, mentoring and marketing support to achieve your goals.

Greg Renk, Franchisee, Mid & South Buckinghamshire, says: “I’m following the franchise plan to a T and not only is it wonderful to see

my clients thriving, but my business is too.  It’s grown hugely since year one. Year two, I doubled it. Year three, nearly again.”

Small steps or big leaps, at Walfinch we’re here to help everyone thrive whatever support they need.

A Walfinch franchise enables you to supply the growing underserved home care market at the same time as controlling your own time and making a genuine difference to your community, while earning a good living. Few businesses offer this combination of rewards.

walfinch.com

Pink Spaghetti

Pink Spaghetti specialises in supporting small businesses with everyday needs, from administrative tasks to marketing. We offer a home-based franchise, enabling you to run your own virtual assistant business with award-winning training and support.

Swimtime

ESTABLISHED in 1998, franchising since 2002, Swimtime has a proven track record as one of the most successful swim schools in the UK; delivering lessons to over 20,000 swimmers a week, of all ages and abilities through their own, internationally recognised Learn To Swim Pathway.

As a brand, Swimtime believes in franchisees running the best businesses for their customers, not running their business. This combination of a proven business model and a powerful set of tools to manage their business sets Swimtime apart from competitors. YOUR PATHWAY TO CONNECT WITH FRANCHISORS & FRANCHISEES Sell

Swimtime is helping to shape the educational and strategic direction of the industry. This means Swimtime is part of a thriving global community that is committed to improving the health and well-being of children all over the world.

platform manages the entire customer journey automatically, delivering an exceptional customer experience. The technology has empowered franchisees to run more profitable and larger businesses with lower overheads, with a number of franchisees now operating multi-unit franchises as a result. The technology has won numerous global awards and led to Swimtime becoming a 5-star Franchise Satisfaction Brand.

The technology that powers Swimtime is Swimcloud, a custom version of FranScape. This multiaward-winning automation

As a member of the International Swim School Association (ISSA), swimtime.org

With 100 locations nationwide, Greensleeves franchisees and local operatives now treat over 100,000 lawns throughout the UK.

Greensleeves Lawn Care 47

FOUNDED in 1998, Greensleeves has established itself as the lawn care franchise of choice for both franchisees and customers alike. The company has 11,000+ reviews on Trustpilot, with an overall rating of 4.8*. What’s more, 95% of reviews left by customers rate Greensleeves as excellent. And, to demonstrate how effective its lawn care services are – and how franchisees benefit from long-term repeat business – four out of the 10 original customers from 1998 are still using Greensleeves over 25 years later! With 100 locations nationwide, Greensleeves franchisees and local operatives now treat over 100,000 lawns throughout the UK. This recurring income makes for a compelling franchise proposition, especially as the entry fee is just £9,995 + VAT. Moreover, new starters can begin operating from a home-base with very low overheads, earning from day one then scaling up to a multi-van business with greater returns to boot.

So, if you enjoy the outdoors and love that feeling of satisfaction when you and your customers see the results of a job well done, then lawn care might just be for you. Let’s be honest, you may not have immediately thought you’d start a lawn care business this year, but you may just change your mind when you hear about the support, work-life balance and earning potential associated with running a Greensleeves franchise.

The journey begins with a twoweek induction programme: one week at Greensleeves’ dedicated training centre and the second on lawns in the franchisee’s territory. This training covers everything from sales, marketing, and administration to financial planning and health and safety.

As a Greensleeves franchisee, you’ll have a dedicated Business Development Manager (BDM) for local support, offering regular face-to-face guidance to grow your business. BDMs spend at least 80% of their time with franchisees, ensuring personalised assistance that sets Greensleeves apart.

The company also has a head office administration support team to handle enquiry calls and emails, and who will also provide administrative support. The same team will handle franchisees’ product orders and liaise with suppliers to arrange deliveries on their behalf.

to manage all aspects of their business. More than anything else, it minimises the amount of time needed to be spent on admin and allows them to concentrate on growing their business.

Greensleeves underwent a complete rebrand at the start of 2024, featuring significant investment in a brand-new website, customer portal, and comprehensive lawn care packages for customers. The new website introduced an innovative lawn and hard surface measuring tool, enabling customers to access instant quotes and sign up online within minutes.

MyLawnCare, Greensleeves’ dedicated customer portal, offers customers the ability to view images of their lawn post-visit, make payments, view reports and get recommendations for issues affecting their lawn’s health. Customers are also able to upgrade their lawn care package or purchase additional services via the portal.

Greensleeves has consistently grown year-on -year, with 2024 no exception. Through investment in people, software development, training and advertising – amongst many other things in the pipeline – the company will maintain that rapid increase in its franchisees revenues. If you’d like to be a part of the next chapter of growth, get in touch with Greensleeves today.

Meanwhile, the franchisor’s marketing team launches local campaigns, often generating customer sign-ups during the second week. Greensleeves’ central marketing team also handles digital marketing platforms including website, social media, and paid advertising campaigns to generate leads for new customer acquisition. greensleevesfranchise.co.uk

One of the main benefits of joining a franchise – and especially one as large as Greensleeves, which is also part of Neighbourly, the world’s largest group of home services brands – is infrastructure. It’s at a scale beyond independent businesses, and means you operate your own local business but with the backing, systems, IT and operations of a corporate entity. A good example of this is Greensleeves bespoke CRM system, which enables franchisees

46

Drain Doctor

Drain Doctor believes in providing quality work at honest prices. It is proving to be a winning formula for the drainage and plumbing company

DRAIN DOCTOR story begins in the United States in 1970, when sister company Mr. Rooter® opened for business, quickly establishing a reputation for performing quality work at honest prices. Using the same proven business model and franchise systems that were developed in the States, Drain Doctor launched in the UK in 1994. Since then, it has become the nation’s largest full-service emergency plumbing and drainage company, working in both the commercial and domestic sectors.

Just like its sister company in America, Drain Doctor is fully committed to maintaining a reputation for delivering the highest level of customer service. In fact, Drain Doctor is the UK’s most trusted drainage and

plumbing company, achieving a 5 star ‘excellent’ rating on Trustpilot. This is testament to the high quality, essential work Drain Doctor’s local engineers complete on a daily basis.

Reactive and remedial drainage and plumbing services have always been, and always will be, in demand from homeowner and business owners alike. And that will never change. Drain Doctor is perfectly positioned to be the goto professional, trustworthy, local drainage and plumbing company in your area.

Drain Doctor business and brand has thrived through some of the harshest of economic climates, always serving its UK customers with the same commitment to world-class service.

Drain Doctor model has been designed so that franchisees can

build a long-term, sustainable, multi-van operation. Choose Drain Doctor and you will have the potential to earn a six-figure salary. What’s more, due to streamlined systems and a dedicated backoffice support team, driven individuals can build a Drain Doctor business without having any previous plumbing or drainage experience.

Drain Doctor is only looking for the best franchise partners to work with - you need drive, ambition, and a dedication to following a proven business model. Instead of industry experience we are looking for you to be a real ‘people-person’ showing empathy and inspiration to customers and colleagues alike.

Upon joining Drain Doctor, new franchisees begin a 12-week intense support programme to ensure they are ready to launch their business the right way. This includes 2 weeks of residential training at Drain Doctor’s National Training Centre for a comprehensive course in business operation and technical competence.

Following training, each new franchisee has the support of a dedicated business development manager who will work alongside them, encouraging both business and personal growth. They will assist with anything business related, from recruitment to technical queries. They conduct

weekly catch-up calls, monthly review meetings and help franchisees set achievable annual business goals.

In short, Drain Doctor franchise owners work for themselves, but not by themselves.

And it doesn’t stop there. Drain Doctor team is committed to facilitating ongoing development through regional meetings and an annual conference where you’ll enjoy a couple of days of networking, peer 2 peer workshops, keynote speaker sessions and much more, leaving you energised and full of ideas to take back and implement in your business.

benefit from a dedicated marketing team who are on hand to support when generating new enquiries.

The company’s local marketing strategies have been developed to help franchisees gain maximum exposure within their territory. This is achieved by utilising their expertise in digital marketing, social media and public relations.

Franchisees will also be expected to implement a pro-active local marketing campaign to build relationships with local companies who require their services.

Drain Doctor franchisees have access to a number of sought-after national accounts. These national companies commission projects, which are undertaken by Drain Doctor franchise network.

2024 has seen Drain Doctor franchise network complete another year of record revenue, showing that the demand for our services is ever growing, and that people and businesses alike are looking for the company that delivers the best service.

This is a robust business model that will be serving customers with the same enthusiasm for many years to come.

With limited availability in a mature franchise network, now is the time to join Drain Doctor.

Drain Doctor’s franchisees also draindoctorfranchise.co.uk

Signs Express

BRINGING brands to life for over 35 years, Signs Express is the UK’s largest signs and graphics business with over 60+ locations throughout the UK and Ireland, providing wide-ranging bespoke, quality signage solutions and unparalleled customer service.

Signs Express offers the perfect franchise opportunity in a creative, high profit sector, where no two

days are the same. With options to join their trusted franchise network via established resale opportunities, prime location start-up sites, or simply rebranding your existing signage company, they offer you the freedom to start your business journey with support, training and advice throughout.

Much more than signs, you create and manufacture the majority of your solutions in-centre, ranging from exterior building signage, illuminated signage, digital signage, vehicle graphics, exhibition and displays, window graphics, bespoke

wallpaper, health and safety signage, eco-products and much more. With a forward-thinking strategy, Signs Express provides an exciting opportunity for driven business individuals looking for a new challenge in an innovative industry. Start your journey and become part of our award-winning network!

franchise.signsexpress.co.uk

Buy, Build, and Sell with

Browse a diverse range of business opportunities ready for acquisition.

Build and grow your legacy.

Maximise your investment and sell your business to the right buyer.

That depends. Only if you want to:

Build trust and credibility with your prospects

Set yourself as the expert in your field

Raise awareness and boost your brand profile

Connect with your audiences on a meaningful level

Compel people to act!

Words are powerful. Use them wisely.

Do I need PR for my business? Our specialist franchise-only PR agency supports franchisors and franchisees with franchise recruitment, B2B and B2C activity. Media relations Blogs Newsletters Case studies Expert guides Eshots Influencer relations Award entries Social media content.

Through traditional media relations to blogs, newsletters, social media and everything in between, we help you to show the world that your business is successful and trustworthy.

Premier Education

With 2,500 schools partnered and over 18 million hours of physical activity delivered, Premier Education is driving exceptional growth, innovation, and opportunity across the UK

PREMIER EDUCATION, founded over 25 years ago by CEO David Batch, began with football camps during school holidays. Today, it boasts a network of over 1,200 trained activity coaches delivering more than 25 sports and activities. Operating across 115 territories, Premier Education collaborates with 2,500 schools, offering PE, extracurricular clubs, wraparound care, and holiday camps.

In 2023/24, the network delivered over 18.3 million hours of physical activity, inspiring children nationwide. With over 20,000 5-star Trustpilot reviews, parents and schools alike trust Premier Education. So, what makes Premier Education special?

Innovation

Premier Education’s Overall Operational Effectiveness (OOE) model helps franchisees improve business performance by scoring key criteria like processes and governance, offering valuable insights for sustainable growth. In 2023, Premier Education launched Pepé, its first alldigital product, streamlining PE and school sport management while unlocking new customer opportunities. Over £1 million has been invested in its bespoke Business Management System (BMS) to drive efficiency and growth.

In the past 18 months, a new focus on wraparound care has been supported by a comprehensive marketing campaign and the Ultimate Guide to Wraparound Childcare. With over 750 downloads, this campaign drove 45% growth and solidified its position as their top revenue product, benefiting both schools and families nationwide.

Partnerships

Premier Education is the exclusive delivery partner for several national governing bodies of sport, including British Gymnastics, the Lawn Tennis Association, England Athletics, and Table Tennis England. This allows franchises to deliver the unique programmes developed by partners within schools, ensuring more pupils can access the freshest and most engaging PE and activity planning available.

Additionally, Premier Education is a key delivery partner for the Holiday Activities and Food (HAF) programme, which provides children from low-income families with access to fun, friendship, and

nutritious meals during school holidays. With the programme set to end in March 2025, Premier Education is actively lobbying the government to renew this vital initiative.

Franchisee empowerment

Franchisee success at Premier Education is driven by continuous investment in products, systems, and mentorship programs. A cornerstone of this approach is the Trailblazers group, comprised of franchisees with the highest Overall Operational Effectiveness (OOE) scores. This group not only provides invaluable guidance and mentorship to new franchisees but also plays a key role in shaping strategic decisions within the company, ensuring that the business model continues to evolve and meet the needs of the entire network.

Franchisees also benefit from Central Services, a robust financial support solution that has enabled 26% of the network to achieve complete financial control, allowing for effective growth

forecasting and management.

In 2023, the average franchise turnover increased by 26.3% to £700k, with some franchisees experiencing significant growth. The highest turnover reached £2.1 million, while the top profit increased by 34% to £419k.

Additionally, 14 new territories have been acquired by internal franchisees since September 2023, reflecting strong relationships and a commitment to growth within the network.

Thriving workplace culture

With a network connecting over 1,500 people across the UK, the award-winning organisational culture at Premier Education is nothing short of remarkable. In 2024, Premier Education was Great Place to Work® certified, a globally recognised accolade backed by 30 years of research and based on employee feedback.

Results from the certification process highlight the strength of its workplace culture:

• 100% of employees believe people care about each other here

• 95% trust management’s credibility and feel respected by leadership

• 94% are proud of their team and willing to go the extra mile

Underpinned by a ‘Culture Code,’ Premier Education prioritises collaboration, care, innovation, and empowerment, ensuring everyone, from coaches inspiring children to employees supporting franchisees, leaves a lasting impact.

Discover which of our franchising models works for you today!

Visiting Angels 43

With

a commitment to quality care and carer-centric values award

winning Visiting Angels has clearly found the right formula when it comes to creating a lasting impression

IN TODAY’S bustling business arena, success often depends on people-first approaches. Visiting Angels, a global care giant, is rewriting the script for homecare franchises with its distinctive carer-centric model. By placing caregivers in the spotlight, Visiting Angels not only ensures a robust team and consistent care but also maximizes profitability.

Established in the US in 1998, Visiting Angels has blossomed into one of the world’s largest homecare franchises, extending its support to over 800 franchisees across the globe. In the United Kingdom, Visiting Angels arrived in 2017 under the leadership of Franchising veteran Dan Archer and has made its mark as the Fastest Growing Homecare Franchise in the UK, with 71 franchisees in just over 6 years.

What sets them apart? A steadfast commitment to placing caregivers at the forefront of their values and the heart of their business.

It’s a simple yet revolutionary idea—happy caregivers are the core of a thriving business. Visiting Angels is reshaping the landscape of social care in the UK by empowering caregivers to transform every client care experience into a compassionate and rewarding experience.

Lynn James, the Owner of Visiting Angels in North Surrey, offers a candid glimpse into her journey. Having dipped her toes into another care franchise, Lynn recognizes the perks of starting a business with a robust support system. “I knew if we didn’t buy the territory we wanted, someone else would, and I might always regret not trying.”

Visiting Angels is unwavering in its support for franchisees, providing

top-notch training that spans everything from recruitment and marketing to legal and financial intricacies. With a keen focus on growth, the franchise equips owners with the tools to bring out the best in themselves and their teams.

Building a care business is no walk in the park, but Visiting Angels stands firmly by its franchisees at every step. Leveraging its international presence and a network of experienced franchisees, the franchise provides optimal resources for new business owners. This support system transforms the business journey from a solo venture to a positive, collaborative community that celebrates success together.

In essence, by deliberately making the caregivers the most important people in the businesses, Visiting Angels’ franchisees create an environment where caregivers feel valued and motivated to give their best. Prioritizing caregiver wellbeing not only ensures a dedicated and stable workforce but also propels overall business success. This approach has resulted in an staff retention rate of 88%, compared to the industry average of 40%, solving the age old crisis in the care industry- recruitment and retention of caregivers. With a stable workforce, comes better quality, consistent care

for their clients, which Visiting Angels justify with their premium packages for care.

Visiting Angels’ commitment to quality care and carer-centric values is changing the narrative of homecare franchises, bringing in positive change for clients, caregivers, and franchisees alike. The journey of Visiting Angels franchisees is not just about owning a business venture—it’s a shift towards prioritizing caregivers, quality care and creating a lasting impression in the social care industry. With every franchisee embracing these values, Visiting Angels is not just a business model; it’s a movement shaping the future and changing the landscape of care.

Visiting Angels’ commitment to their mission saw their UK CEO speak as part of the TEDx programme and has earned them recognition in 2024 as Support Network of the Year at the illustrious Great British Workplace Wellbeing Awards and the Best Company to Work For (In-house) and Most Innovative Culture at the UK Company Culture Awards.

FOR CARERS? WHO CARES

A homecare

company putting care

at the

centre

of its culture seems like

no-brainer, but in a sector beset

by

a

high staff

turnover,

carer care is a strategy that has been central to its

successful

expansion in the UK and Europe. We spoke to CEO Dan Archer, to find out more…

THE UK’S homecare sector has long grappled with high staff turnover, recruitment challenges, and inconsistent care delivery.

Visiting Angels, however, led by CEO Dan Archer, has taken an innovative approach to addressing those issues - caring.

Launched in the UK in 2017, the company adopted a franchise model in 2019, rapidly expanding to 71 franchisees within six years, including 21 in the past year alone.

The impressive growth stems from a clear mission - to prioritize caregivers and make Visiting Angels an employer of choice and, by extension, a provider of exceptional care.

“We look after our caregivers better so that they are able to look after the clients,” says Archer.

The commitment is reflected in its staffing turnover rates, which stand at a remarkable 11% nationally - far below the industry average of 50-70%.

“What that means for the franchisee is that they can build a team because they can grow capacity rather than just replacing leavers,” Archer explains.

Franchising for growth

Visiting Angels’ decision to adopt a franchise model has

been pivotal to its expansion.

“The growth of the business has absolutely only been possible because of the franchise model,” Archer notes.

The company’s international success, with more than 800 franchisees across five countries, has translated seamlessly to the UK. Within a short period, Visiting Angels scaled its operations from scratch, achieving rapid expansion while staying true to its core values.

“Our franchisees have to be communicators,” Archer says, outlining the qualities needed to succeed in the Visiting Angels network.

“They also have to be resilient leaders, and they must have a real passion to make a difference. We say we chase making a difference, and the commercial success follows.”

Franchisees undergo a rigorous onboarding process, including four weeks of structured training, a 12-week hand-holding period during launch, and ongoing mentorship. They also benefit from a network of support, including a growing team of 11 full-time professionals, many with direct experience running care businesses. This robust support system has been crucial to sustaining Visiting Angels’ growth at pace.

Carer-centric culture

The firm has built itself around an unwavering commitment to carer-centricity. “Carer-centric means our carers are the most important people in the business,” Archer explains. The philosophy has been embedded into every aspect of the organisation, from recruitment to daily operations.

“Our vision, mission, and culture were developed exclusively for the benefit of our caregivers,” Archer says.

The approach is evident in the company’s practices, which include better pay, proper contracts (not zero-hours), career progression pathways, and a bespoke mental health support programmes called AngelCare.

AngelCare, launched in 2021, exemplifies Visiting Angels’ commitment to its caregivers’ wellbeing. The app offers services like grief counseling, talking therapy, mindfulness programmes, and mental health training—all accessible for free.

“Carers are not great at self-identifying for help, so technology helps us to help our carers,” says Archer.

The dedication extends to how the organisation reinforces its values internally. Franchisees participate in regular meetings and events, including quarterly business builder sessions, regional meetings, and an annual national conference.

“Each meeting that we do has a carer-centric roundtable

Carers are not great at selfidentifying for help, so technology helps us to help our carers

where franchisees are able to share and learn from the carer-centric things that have been done in each other’s businesses,” Archer explains.

Tackling the biggest challenges

Recruitment and retention are among the most pressing issues facing the care industry, challenges that Visiting Angels’ model is uniquely positioned to address.

“We have a sector with overwhelming demand created by an ageing population. The challenge for homecare is finding the staff needed to provide the service,” Archer notes.

The company’s approach not only attracts and retains staff but also ensures consistent, highquality care for clients. Clients

benefit from continuity, often seeing the same caregiver each week - something of a rarity in the sector. In addition, Visiting Angels empowers clients to choose their caregiver, a service Archer believes is a genuine USP.

Creating a culture

As Visiting Angels scales its operations, maintaining its unique culture is a top priority.

“The risk in business is always that the further away from a founder the service delivery gets, the greater the chance that aspects of service— in our case, the carer’s experience of work (culture)—are diluted,” Archer says.

To mitigate this, the company prioritises recruiting franchisees who align with its values.

“Our franchisees are awarded their franchise if they can demonstrate to us that they are aligned to our values,” Archer explains. “Once within the network, we reinforce our values with training, in meetings, and with awards which recognise carer-centricity.”

Archer believes the company’s inverted organisational structure, a hierarchy placing caregivers at the top and himself at the bottom, also plays a role in its progress.

“The bigger we become, the less important I become,” he says. This structure empowers franchisees and their teams to take collective ownership of the company’s culture, ensuring that carer-centricity remains at the heart of the business.

Influencing the care industry

Beyond its internal successes, Visiting Angels is also shaping broader industry practices. Archer frequently liaises with politicians

in Westminster, advocating for systemic changes in the care sector. His efforts, combined with the company’s regular TV and radio appearances, have established the firm as a leading voice in the industry.

“Carer-centricity applies to the whole Visiting Angels community, where our people feel empowered and proud to represent necessary change in the care industry,” Archer says.

He cites appearances on BBC News, Channel 5, and Sky TV, as well as collaborations with MPs and care sector leaders, as evidence of the company’s growing influence.

Archer’s dedication to addressing the care sector’s challenges stems from personal experience. His grandmother’s struggles with inconsistent care highlighted the urgent need for change. “When we lost my nan following poor quality homecare, asking why enabled me to see what the real problem was,” he reflects.

A bright future for Visiting Angels Looking ahead, the company has ambitions to double its UK network to 160 offices and expand to 540 franchisees across Europe within the next 15 years.

Archer is optimistic about the future, citing the company’s proven model and the growing demand for homecare services.

“The opportunity remains the demand for our services, which is a constant in many Western European countries with an ageing population,” he says.

While acknowledging the challenges of finding the right franchisees, Archer remains confident in the company’s approach. “I know our approach works, and our fantastic growth in the past six years would also evidence that our approach is right for our franchisees.”

As Visiting Angels continues to grow, its commitment to caregivers and its carer-centric philosophy will remain central to its success.

“My biggest lesson is that I don’t have any of the answers that I need to be successful,” Archer says.

“But if I ask ‘why?’ often enough and then listen to the answers, we stand a chance of making the change that society needs.”

Little Kickers

Pitman Training

Partnering with those entrepreneurs who have the desire to change people’s lives through education is a major objective of Pitman Training

PITMAN TRAINING

is one of the UK’s leading career-focused training providers and has been for almost 2 centuries! An award winning, widely recognised brand with a clear objective: Pitman Training delivers outstanding quality training, helping normal people to transform their careers and their lives. Pitman Training wants to partner with entrepreneurs who have the desire to change people’s lives through education.

The business has made several significant investments over the last few years; development of exciting new products and the adoption of new technology and systems. 2023 was about embedding those new initiatives and focussing on high standards and best practice across

the network. In many ways, it was a year of consolidation.

The results have more than paid off. The revenue across the franchised network has grown by an impressive 20% year on year, with many franchise partners reporting their best-ever performances. Just as impressive is that franchisor and franchisees together are forecasting further growth again for 2025.

This uplift is the culmination of lots of effort and hard work from all stakeholders throughout the business. It is also testament to the strong working relationships between the franchisor and the franchise partners. Much of the growth can be attributed to the 40% increase in corporate clients.

While Pitman has long been a destination for individuals wanting

to upskill to propel their careers, they are fast becoming the chosen option for staff training and development. Corporate clients include the likes of the NHS, Amazon, as well as hundreds of SME’s.

Another key to Pitman’s success this year has been the intense focus on the student experience. It’s one thing to promise a premium service, but you must deliver on it. Pitman have stood out from the competition by offering state-of-the-art training centres and round the clock student support. Not only that, but every single Pitman graduate has enjoyed a fully-fledged ‘cap and gown’ graduation ceremony, as they believe that everybody, regardless of background or circumstance, deserves this special moment.

Now that all these foundations are in place, Pitman are looking for people who care about their community and share the passion for transforming lives through education to launch their very own Pitman Training centre. Is that you?

Monkey Puzzle Day Nurseries 40

Monkey Puzzle Day Nurseries, the first franchised day nursery in the country, continues to go from strength-to strength, two decades on

MONKEY PUZZLE

Day Nurseries’ founders Mark and Rebecca Crosby launched their first childcare setting, in Hertfordshire, on March 17th, 2002. Two decades on and, as the undisputed market leader of the franchised nursery sector, the brand has continued to grow –with over 70 settings providing high-quality early years education to children aged 3 months – 5 years old.

As the first franchised day nursery in the country – launching its first setting in 2005 – Monkey Puzzle is one of the largest nursery groups in the UK, committed to its vision of ‘Inspiring excellence in early years education, creating a positive impact for generations to come.’

According to executive chairman,

David Hancock, Monkey Puzzle’s strong foundations allowed the brand to develop quickly.

“Thanks to Mark and Rebecca’s pioneering blueprint, we’ve been given the platform to expand and innovate. With over two decades of experience, we’re in a great place to continue to grow, providing our franchisees with unrivalled access to a wealth of excellent industry knowledge.”

Why Monkey Puzzle?

What truly sets Monkey Puzzle Day Nurseries apart is the network’s commitment to living their vision every single day. With a strong focus on family-oriented values, the brand has crafted an approach that resonates deeply with those who appreciate the importance of a supportive, family-centred

environment. These values are woven into every aspect of the brand’s operations, creating an inviting, inclusive atmosphere that reflects the care and dedication that families seek in a nursery.

Monkey Puzzle operates within a large and rapidly expanding marketplace, all while following a proven, profitable business model that ensures both stability and growth potential. Franchisees benefit from the support of a highly experienced head office team, with experts in finance, property acquisition, market analysis, marketing, nursery design, recruitment and early years training – this robust support network allows franchisees to focus on delivering exceptional childcare experiences.

Additionally, there are ample

opportunities for franchisees to grow their businesses further by becoming multi-unit operators, making Monkey Puzzle Day Nurseries a compelling choice for those looking to expand their portfolio in the profitable and rewarding childcare industry.

How do I get started?

Embarking on a childcare nursery franchise with Monkey Puzzle Day Nurseries begins with a few straightforward steps to get you started on your application, paving the way for an exciting journey into early years education.

One of the most appealing aspects is that a background in early years or childcare isn’t necessary. Monkey Puzzle Day Nursery franchisees come from diverse professional backgrounds, demonstrating that success is achievable for anyone wanting to bring dedication and enthusiasm to the table.

While running a Monkey Puzzle Day Nursery franchise requires hard work, the rewards go far beyond the financial returns. Franchisees often find immense satisfaction in positively impacting their communities and supporting families. To get started, you’ll need upwards of £150,000 in liquid capital (representing about 30% of the project’s total cost). You’ll also need the time and commitment to run your own business, but rest assured, the head office team will be there to support you every step of the way, making your journey as smooth as possible.

monkeypuzzlenurseryfranchise.com

Radfield Home Care

BEGINNING as a residential care home in Shrewsbury, Radfield Home Care have become experts in the business of care, providing; live-in care, visiting care, day care and assistive technology services through a nationwide network of home care offices, each run by a valued franchise partner.

Radfield are driven by their purpose - to help the nation age well by remaining connected to the things that matter most. To do this they find like-minded people who want to make a positive

difference in their local community with quality care and rewarding career opportunities. Committed to supporting their Care Professionals, Radfield has a staff turnover rate of just 4.2% compared to the 28.3% adult social care sector average.

The Radfield business model is based on delivering expert private care to older people in their own homes. Their legacy in care enables Radfield to support you to become an expert in providing care to older people in your community. The Radfield model gives you a robust business structure on which you can build solid foundations,

ensuring your business grows successfully and profitably. This enables you to create rewarding jobs for people in your local community, enriching their lives and those of the people you care for. With one of the largest ratios of franchise support team members to offices, at 1:2, Radfield provides unparalleled support as your business launches and grows. Their unique, Radfield Runway onboarding programme earned a Princess Royal Training award in 2022, and the “Team Support from a Head Office” award at the 2023 Home Care Awards. Focused on the success of their franchise partners, Radfield have most recently earned a five-star Franchisee Satisfaction award in the 2024 Workbuzz Best Franchise Awards and a Continuous Improvement award for topping their already stellar results in 2023.

Creams Café

For Creams Café it isn’t about simply offering tasty desserts for the palate, it’s also about providing safe and vibrant spaces for customers as well

ESTABLISHED in 2008, Creams Café was founded with a vision to create a safe and vibrant space for everyone to enjoy indulgent desserts. Blending Italian craftsmanship with British flair, Creams has grown into the UK’s largest dessert café franchise with ambitious plans to expand to 300 outlets in the UK and internationally. At the core of Creams is its commitment to innovation, and franchisee support; offering an extensive range of desserts such

as homemade artisanal gelato crafted using premium ingredients like Madagascan vanilla & Sicilian lemons, and freshly cooked waffles, sundaes, and crepes. Today, Creams goes beyond sweet indulgence. Having recently launched a unique savoury menu to broaden appeal and enticing 21% new customers in during hitherto weak dayparts, this continued innovation highlights Creams’ ability to adapt to consumer needs while enhancing profitability for its franchise partners.

Built to enable partners to thrive, layers of support are onhand. From continuous learning, training and development available through its platform ‘The Learning Sweet’ to comprehensive ongoing support like tailored marketing assistance. From store launches to local promotions, Creams’ close collaboration with franchisees strives to create a true partnership. Additionally, Creams constantly adopts new technology across the business, including the Access POS system and AI-driven P&L analysis to improve operational efficiency. Anna, Franchise Owner of Creams Kingston, shared her experience: “My journey with Creams Café has been a true taste of success. With a background in business management and a passion for hospitality, I seized the opportunity to become a franchise partner. Creams has equipped me with the skills to run a successful franchise. As the restaurant flourishes, I’m now actively seeking my second location.”

Combining heritage, innovation, and a strong support system, Creams Café offers an unrivalled opportunity in the thriving dessert sector.

37 The Creation Station

THE UK’S MOST recommended activity company is loved by families and rated 4.9 out of 5 stars by over 9,600 happy customers.

Established in 2002, and underpinned by 6 core values, over 2.2 million children and adults have been inspired. Together with our fabulous franchise partners, we deliver hands-on art and craft activities that enrich learning, leisure, and well-being.

Monkey Music

MONKEY MUSIC was the first group of its kind when Angie Coates, CEO Founder, opened classes in London 1993. As a first-time mum, Angie was looking for ways to make new friends in her local area and, as a musician, she understood how to use the power of music to support all aspects of early child development. She created an original age-specific musical curriculum for babies and preschool aged children and the rest

The multi-award-winning Creation Station franchise model is transforming the activity sector, offering 12+ award-winning, year-round income streams. We support and empower our franchise partners to build flexible, resilient businesses with genuine community impact.

With activities for every age - from baby and toddler sessions, afterschool clubs, and holiday camps to adult crafting workshops and senior citizen activities, plus parties and event entertainment - we’re proud to nurture potential and make a

positive difference.

Founded by Sarah Cressall, who was awarded an OBE for her work in creativity, education, and business, The Creation Station is all about making a positive impact in people’s lives.

Whether you’re enhancing an existing business or starting a new venture, our partners benefit from a trusted, supportive model. Discover how you can achieve personal success while making a meaningful difference in your community.

thecreationstation.co.uk/franchise

as they say, is history.

Today, over a million families across the UK have experienced the joy of Monkey Music, delivered each week by hundreds of specially trained teachers. At the heart of the Monkey Music success story is a thriving franchise network and its brilliant ‘bible’; a 5-stage agespecific curriculum for children from newborn – 4 years.  In addition to weekly classes and exclusive membership of the online Monkey Music Club, the world of Monkey Music extends to holiday workshops, birthday party entertainment and nursery sessions with a range of popular and bespoke merchandise, including music downloads, plush toys and instruments, available via the online shop.

ensures the longevity and joy of Monkey Music, recognised as a leading light in pre-school music education across the UK.

Monkey Music CEO Founder Angie Coates says “It is our franchise family that make Monkey Music a success. Our specialist Head Office Support Team, our dedicated franchisees, our talented teachers, and the thousands of families who join us each week.

Monkey Music is proud of its thriving franchise network who actively share best practise, whilst supported by an experienced and dedicated Head Office Support Team. It’s this collaboration that monkeymusic.co.uk

This shared passion for music has created the sound track of Monkey Music for over 30 years!”

Puccino’s

Coffee franchise Puccino’s has built a loyal customer following by turning everyday coffee moments into something worth talking about

PUCCINO’S isn’t your average coffee franchise – it’s the brand that proves a great cup of coffee can come with a side of personality. Known for its exceptional quality and sharp sense of humour, Puccino’s has built a loyal customer following by turning everyday coffee moments into something worth talking about. From their clever branding to its friendly customer service, Puccino’s creates experiences that stick with customers long after their last sip. For franchise partners, Puccino’s represents a proven, profitable model with decades of success and a community that loves what they do.

Since opening their first store in 1995, Puccino’s has carved out a unique niche in the competitive

coffee market. Primarily known for their kiosks and small-format locations in key railway hubs, the brand has become a trusted part of daily life for commuters across the South-East of England. Puccino’s aren’t just growing – they’re evolving. Looking ahead, the brand is focused on expanding their reach in the travel sector while making exciting inroads into leisure destinations.

This growth and innovation are further strengthened by Puccino’s position as part of the Massimo Zanetti Beverage Group (MZBG). Renowned globally as a leader in the coffee industry, MZBG operates in over 110 countries and has a portfolio of more than 50 brands, including Segafredo –and, of course, Puccino’s. As the group’s most successful franchise

brand, Puccino’s benefits from world-class resources and scale, complementing their nearly 30 years of franchising expertise. As a result, Puccino’s provides their franchise partners with the tools, confidence, support, and backing needed to thrive in an everchanging market.

Puccino’s are seeking passionate and driven entrepreneurs—whether aspiring or established—who are ready to grow with a brand they believe in. Ideal franchise partners share Puccino’s ambition, values, and a passion for growth and innovation.

To ensure every franchise partner is set up for success, Puccino’s offers a comprehensive induction program that includes turnkey store opening support, thorough training for partners and their teams, and seamless integration into a trusted franchise network. Each franchisee is paired with a dedicated operations manager to provide guidance and support at every step. Beyond day-today operations, Puccino’s takes a collaborative approach, working closely with partners on business reviews, financial planning, and strategies to maximize growth and profitability. With proven systems, robust support, and a passion for great coffee, Puccino’s offers entrepreneurs the opportunity to thrive in the fast-growing coffee industry, through a brand that customers love.

34 ERA Group

ERA GROUP is a global leader in cost optimisation, offering franchisees a unique opportunity to build a successful consultancy business. With a collaborative joint venture model and a ‘No Savings, No Fee’ value proposition, franchisees drive client success and achieve sustainable growth while working together.

ERA Group operates in over 60 countries with a network of more than 1,000 consultants. With over

30 years of experience, ERA Group specialises in helping businesses achieve significant cost-savings while maintaining high quality. Its franchise model offers aspiring entrepreneurs the chance to tap into this proven success, supported by an established international brand.

environment encourages the sharing of best practices and provides access to a wealth of specialised knowledge, enabling franchisees to deliver the best possible solutions to their clients.

The “No Savings, No Fee” value proposition is at the core of ERA Group’s offering, ensuring that clients only pay for tangible results. This risk-free model demonstrates the company’s commitment to delivering real value and guarantees franchisees’ success is directly tied to their clients’ savings, creating a win-win scenario for all parties.

For those interested in leveraging their professional experience, ERA Group offers a unique opportunity to build a successful consultancy business within a supportive, highgrowth international franchise.

What truly sets ERA Group apart is its unique joint venture model. Instead of competing, franchisees collaborate closely, leveraging each other’s expertise, resources, and knowledge. This cooperative en.eragroup.com/franchise

We Love Pets

franchisees who run home-based businesses providing essential services, such as dog walking, pet sitting, and more.

We Love Pets’ dedication to excellence and innovation is reflected in its recognition as a finalist for the Franchisor of the Year award. Franchisees benefit from a scalable and supportive model designed for long-term success and high satisfaction.

WE LOVE PETS is a thriving community built on a shared passion for animals. Since its founding in 2007, We Love Pets has provided exceptional pet care services while creating a meaningful impact on the lives of pets, their owners, and the people who care for them.

At the heart of the business is a network that feels like family— supportive, collaborative, and united by a commitment to animal welfare and business success. Every pet in the We Love Pets family receives the highest standard of care, and every individual in the network is

empowered to grow and succeed in a culture rooted in trust, care, and continuous development.

We Love Pets prides itself on maintaining the highest ethical standards and a steadfast commitment to quality. Its success lies in a proven business model that has helped the brand grow sustainably while consistently delivering excellence.

A proven track record

As the UK’s largest and most successful multi-service pet care franchise, We Love Pets operates a business three times the size of its nearest competitor. The company supports a thriving network of 122

Leading the industry

We Love Pets stands out as a leader in the pet care industry with an impressive 96% franchisee satisfaction rate, far exceeding the national average (bfa survey, 2024). By combining a passion for pets with a commitment to quality and ethical practices, We Love Pets continues to set the standard for excellence and sustainability in pet care franchising.

Aspray

If your property has been damaged by fire, flood, subsidence or similar undesirable event, your Aspray claims management franchisee is there for you

LEADING the way in effective claims management, Aspray franchisees rescue policyholders when their property has been damaged. Whether by fire, flood, escape of water, storm, impact, or subsidence, Aspray offers a vital service ensuring a fair settlement is agreed with the insurer and the property is reinstated as quickly as possible.

Founder James Whittle remains at the helm, guiding the company as it grows year on year. With the UK experiencing increasingly severe weather, storm damage, floods, and property destruction are on

the rise. Aspray franchisees step in during these critical moments, managing claims from start to finish. From assessing damage and negotiating payouts to organising contractors and overseeing repairs, they take the weight off policyholders’ shoulders—providing essential support in an industry resilient to economic uncertainty.

Becoming an Aspray franchisee offers a unique opportunity to build a rewarding business. Start small, working from home, and scale at your pace. With expert training and ongoing support from Aspray’s dedicated head office team, franchisees have

the potential to grow into multiterritory operations. In fact, the top 8% of franchisees currently achieve turnovers between £1 million and £2.1 million annually, with the race on to be the first to achieve £5 million.

Supporting you every step of the way is the expert Aspray head office team, covering all areas of claims management, business growth, and operations, working alongside you to achieve your ambitions. From the recruitment process right through to becoming a multi-million-pound business, that support is continuous.

If you’re ready to make a real difference in people’s lives while building a thriving business, this is your chance. Join the Aspray network today and become part of a market-leading, life-changing team.

Chopstix Noodle Bar

CHOPSTIX Noodle Bar has solidified its position as Europe’s largest Asian inspired Quick Service Restaurant (QSR) brand, operating over 150 stores through a combination of franchise and equity sites. In 2024 QSRP, the leading European quick-service restaurant platform, made a strategic investment in the Chopstix business to accelerate growth and innovation for both businesses across the UK and Europe.

The average return on investment (ROI) is impressive, with capital investment averaging £250k to £300k, depending on the format. And the brand continues to boast a notable profit conversion. The Chopstix offer is very flexible, stores can operate successfully

with 200-300 sq. ft of space to 2,000–3,000 sq. ft.

Flexibility, simple operating processes, and ever-growing international awareness means that Chopstix franchisees are having exceptional success with the brand chopstixnoodles.co.uk

across a wide array of formats be it in travel hubs, shopping centres, high street stores or in holiday resorts. Fundamental to the Chopstix guest experience, and what makes the brand so unique, is the theatre of service. Chopstix’ overall online reputation score is at an all-time high of 4.76 / 5 stars, based on over 32,000 reviews across 2023 and 2024.

The brand is actively seeking committed franchise partners who can contribute to the expansion plan, with a particular focus on those willing to commit to operating fifteen sites or more.

rates of delivery aggregators while delivering exclusive offers and promotions. The app has not only improved customer loyalty but also significantly boosted repeat sales, keeping the Chicken Cottage experience engaging and accessible.

Chicken Cottage

Chicken Cottage continues to be at the forefront when it comes to providing pioneering halal fried and grilled chicken offerings in the UK market

AS PIONEERS of halal fried and grilled chicken in the UK, Chicken Cottage has spent over 30 years redefining the QSR industry with bold flavours, innovative offerings and an unwavering commitment to quality.

Founded in London, Chicken Cottage was among the first QSR brands in the UK to bring halalcertified fried and grilled chicken to the mainstream. Over three decades it has grown from a single neighbourhood store into

a trusted global brand, known for blending Western and South Asian flavours to create a unique fastfood experience.

Chicken Cottage continues to be a standout name in the QSR sector, constantly innovating to stay relevant and exceed customer expectations. The franchise has evolved with the times, integrating digital solutions like its dedicated Chicken Cottage app. This app allows franchisees to engage directly with customers, helping them bypass the high commission

The brand takes pride in providing robust support to its franchisees. Alongside operational and training support, franchisees benefit from tailored marketing campaigns designed to meet local needs while maintaining a cohesive brand image. This support is integral to the success of each store, and the franchise regularly launches limited time offers to keep the menu fresh and exciting for customers.

As Chicken Cottage celebrates its legacy, it remains committed to pushing forward with new concepts and ideas, from kiosks to international expansion. With a rich history and an eye towards the future, Chicken Cottage combines time-tested quality with modern adaptability, creating opportunities for franchisees and satisfying customers in an ever-evolving market.

With plans to expand both in the UK and internationally, Chicken Cottage is dedicated to setting new standards in the QSR industry, merging community impact with innovative, quality-driven service.

chickencottage.com/franchise

According to CeX, ‘gadget lovers’ are encouraged to join this booming franchise business, which is influenced by market trends, not by industry forces

CeX

OPENING a CeX franchise can be a great opportunity to get involved in a recession-proof market with limited competition. Technology is a growing market and with more and more electronic gadgets being released year after year, an increasing number of people are looking for cheaper alternative options, like second-hand goods.

Established in Tottenham Court Road, London, in 1992, CeX, is a successful business which has made millions of pounds out of recycling these digital entertainment products. The best ideas are often the simplest and yet the most profitable. Complete Entertainment eXchange (CeX) uses the buy and sell concept, but has updated and transformed it, making it transparent, fair, and simple for customers to use. When customers enter a CeX store they can buy, sell, and exchange mobile phones, as well as games, electronics, computers, and film media. What separates CeX from other buy and sell retailers is their execution, thanks to more than 30 years of experience. The brand is acclaimed as a technology and entertainment specialist.

CeX has developed its own bespoke computer systems that simplify the process of buying and selling. Goods are tested before they are bought, and then resold with a 5 Year warranty. This provides customers with great value for money, as well as peace

of mind. The recently revamped CeX website provides customers with an opportunity to either purchase, sell or exchange their goods online – with all orders fulfilled by CeX stores directly giving customers maximum choice and its franchisees the benefit of a much wider customer base.

But the success story doesn’t end there, because this innovative company has recently launched its own range of branded products and expanded into repairs and services, providing customers with a complete solution to their electronic needs, while opening new revenue streams for franchise partners.

The successful CeX business model has helped the company to continuously grow its number of branches both in the UK and internationally, despite economic downturns and recessions. A principal reason for this can be attributed to CeX’s ability to set its own prices, which are always based

on market conditions and will help maximise profits and limit exposure to industry forces. CeX currently has over 650 stores across 11 countries including the UK, Ireland, Spain, Mexico, Malaysia, India, Portugal, Netherlands, Poland, Australia, and Italy.

About a CeX Franchise

A CeX franchise requires a total investment of between £150,000 and £250,000, with £40,000 at least of your own capital. Most of this investment will go towards stock and shop fitting. You can either open a small store or a larger one, depending on the site and the available budget. The CeX franchise package includes: territory rights, training and on-going support, store identification, design and outfit, opening stock and advice from experts throughout your journey. The CeX support team is accessible and supportive and is willing to help at any point if you are unsure about your next steps.

Within two years of starting out as a business partner, a typical new store will, on average, generate an annual turnover of more than £1m. Put simply, CeX believe they are the ‘gadget lover’s dream franchise’. Indeed, CeX is so confident in its business model that it offers a buy-back guarantee. Subject to conditions, CeX will take over your store management and running costs, and refund your stock, shop build and fit costs, if you are not fully satisfied with the way your new store is running.

A CeX franchise offers unrivalled returns

easyStorage

Founded in 2017, easyStorage has emerged as one of the fastest-growing franchises in the industry, blending innovative technology, strategic thinking, and the trusted “easy” brand to create a business that is both highly scalable and profitable. easyStorage has rapidly expanded its footprint and disrupted the traditional storage model.

The story began when Tim and Nigel first crossed paths in 2017. Tim had already achieved significant success by building a storage business spanning 11 countries in Eastern Europe. Meanwhile, Nigel brought over 30 years of franchising expertise, having worked with major UK brands such as Boots, British Gas, and Dyno. Their meeting proved the ideal catalyst for launching a bold new venture.

The challenge was clear: develop a storage solution that was both affordable and accessible. Leveraging technology to drive efficiency and devising a disruptive model to cut costs were key to their strategy. To stand out in a crowded market, they also needed a powerful, trusted brand. Tim wisely turned to Sir Stelios HajiIoannou, founder of easyJet, who granted them the worldwide licence for the “easyStorage” brand. By becoming part of the easy family—alongside brands like easyHotel and easyCleaning— easyStorage gained instant

credibility and recognition.

Tim was particularly drawn to the recurring revenue generated by the storage industry and recognised its immense growth potential. The self-storage sector was already expanding by 9% annually, but Tim saw even greater opportunities when comparing the UK market to the much larger US market. While the US boasts 7 square feet of storage per capita, the UK lags significantly behind with just 0.7 square feet. Moreover, the US market is largely lifestyle-driven, thanks to affordability, with average monthly costs of around $90.

In contrast, UK storage remains primarily needs-driven and shortterm, with average monthly costs of £190. This stark difference highlights both the untapped demand in the UK and the huge potential for growth.

In 2018, easyStorage launched its first pilot franchise in North London, with Tim and Nigel

personally running the operation. From driving forklifts to loading vans, they adopted a hands-on approach to fully understand the needs of both customers and franchisees. This led to the development of the easyPod concept, a mobile storage solution that delivers storage units directly to customers. Items are packed into the units on-site and then transported to a secure warehouse. While customers must provide two days’ notice for access, they benefit from significantly reduced costs— often half the price of traditional self-storage.

By early 2021, easyStorage had achieved 80% UK coverage, with new franchises launching every month. The company continued to innovate, introducing easyContainer, a drive-up, 24-hour-access storage solution tailored to businesses. These unmanned sites are powered by advanced AI-driven security and

proprietary software that manages everything from customer access to financial operations. The seamless integration of technology ensures that easyContainer sites are secure, well-maintained, and competitively priced, consistent with the easy brand’s reputation.

Looking ahead, easyStorage plans to open 300 easyContainer sites across the UK while also preparing for international expansion into Europe. For aspiring franchisees, this represents an exciting opportunity to join a proven, profitable model that requires minimal hands-on involvement and can scale to multiple locations.

easyStorage makes franchising simple. Its support team helps franchisees find suitable sites, manage site setup, and provides low-cost rental containers to minimise capital investment. Internal sales teams handle customer calls, while bespoke software takes care of bookings and financial operations. This light-touch franchise can easily complement other businesses, making it an attractive option for entrepreneurs.

The easyStorage journey demonstrates the power of innovation, strategic branding, and a relentless focus on customer needs. By rethinking the traditional self-storage model, the company has created a business that is reshaping the industry while delivering outstanding value to customers and franchisees alike. Whether through the mobile storage convenience of easyPod or the AI-driven accessibility of easyContainer, easyStorage continues to set the standard for affordable, efficient, and innovative storage solutions.

27 Concept Claim Solutions

SINCE its inception in 2002, the franchise has become a trusted leader in insurance claims management. It offers an outstanding opportunity for individuals passionate about property and project management. The franchise combines robust support, flexibility, and the potential for substantial financial success. The franchise specialises in helping homeowners restore

their properties and obtain fair settlements from their insurance companies following devastating events such as fires, floods, and storms. With dedicated support, clients can confidently navigate the recovery process, knowing they have a trusted partner by their side.

Central to its appeal is a business model designed to simplify operations, enabling franchisees to work from home with minimal

overheads while receiving direct payments from insurance companies. The dedicated head office team provides invaluable resources, from appointing contractors to generating leads, ensuring even those new to the industry can achieve consistent growth.

Recognised for its achievements, Concept Claim Solutions was named the ‘Best Insurance Claims Management Service Provider’ and received the ‘Client Service Excellence Award ‘ in 2024. It was also a finalist for the prestigious ‘Franchisor Trailblazer’ award at the BFA HSBC UK British Franchise Awards.

Contact the recruitment team today at 0800 037 0315 or email enq@concept-solutions.co.uk to learn more!.

Our Team Legal Support for Franchisors and Franchisees

Natalia Shvarts works with Excello Law, a full-service law firm with nationwide coverage, offering clients seamless access to expert legal support across the UK.

Natalia leads the firm’s non-contentious franchising work, bringing extensive experience in franchise agreements and commercial matters.

Excello Law’s formidable Franchise Team also includes specialists in contentious franchising, with litigation and dispute resolution led by Gurmeet Jakhu and Barney Lawrence.

By collaborating with colleagues across disciplines, Natalia ensures clients benefit from a comprehensive service, covering everything from property and contracts to dispute resolution and mediation, tailored to their specific needs.

Gurmeet Jakhu Franchising, Dispute Resolution, and Commercial Contracts Lawyer

gjakhu@excellolaw co uk

Emma Mason Business and Corporate Lawyer

emason@excellolaw co uk

Barney Laurence Commercial Litigation and Disputes Lawyer

blaurence@excellolaw.co.uk

Bright & Beautiful

Bright & Beautiful franchisees state unrivalled training, support and innovation is what sets it apart from others, and has driven years of record-breaking growth

THE demand for premium housekeeping and cleaning services across the UK has never been so high. And, with its recognised, eye-catching branding that resonates so well with clients, new Bright & Beautiful franchise owners are rapidly converting that demand into regular and recurring income.

Bright & Beautiful really is the domestic cleaning franchise opportunity not to be missed –

and even more so at this time, off the back of three years of recordbreaking revenue results, as well as recent awards for ‘Continued Improvement’ and ‘Five Star Franchisee Satisfaction’ collected at the British Franchise Assocation’s annual conference.

Since inception in 2007. Bright & Beautiful’s industry leading marketing and core brand pillars have driven the business forward to new heights. These pillars are:

1. Holistic Housekeeping – Offering

bespoke, premium domestic housekeeping services to help organise a busy home.

2. Strict Security – Professional procedures to give clients piece of mind in protecting their homes.

3. Trusted Team – Carefully selected, DBS checked and professionally trained housekeepers who, importantly, are fully employed (As ethical employers, Bright & Beautiful currently provides opportunities to 1300 professional housekeepers, with new jobs opening everyday throughout its franchised locations).

4. Pure Products – Bright & Beautiful’s aim is to protect clients, their families and pets, and the environment by using Eco-Friendly products for a healthy home.

In just 15 years, Bright & Beautiful has built a network of 85 likeminded franchise owners, all committed to becoming the ‘go-to’ domestic cleaning brand in their territory. This was apparent in last year’s franchisee survey, where 94% of franchisees strongly supported the “Shared Vision” for the brand.

Innovation and a focus on network support is what sets Bright & Beautiful apart from others in the industry. Its franchise owners are at the heart of the company’s growth plans, which is why the most recent developments have included a new bespoke CRM system, an E-learning platform for all roles in the business and a dynamic marketing strategy to help attract target clients. The website has also been relaunched, featuring new pages to further enhance SEO, and a ‘book your quote now’ button to increase speed to lead.

What’s more, franchise owners are not just supplying domestic services, but now also commercial projects to enable them to fully realise their territory potential.

Besides its standout branding and innovation, it’s the unrivalled franchise training and support that

also distinguishes Bright & Beautiful from the rest. New franchise owners are enrolled onto the “Sure Start” programme, with a step-bystep launch programme, which includes ten days of residential training followed by time spent with local franchisee peers. This is guided by a dedicated Franchise Business Development Manager (BDM), covering every aspect of the business: from developing a tactical marketing strategy and preparing Health and Safety folders, to tasks such as employing the first team members and winning new clients. This in-depth support programme equips new franchise owners with the skills to comfortably quote for, and complete, jobs within their local area.

In short, each Bright & Beautiful franchise owner has a team of experts at their disposal, including their dedicated BDM, head officebased staff and a dedicated marketing department – as well as franchise peers – on hand to support, to help overcome challenges and to celebrate successes. This has led to 95% of franchise owners agreeing that the franchisor support was an incredible benefit to them.

Bright & Beautiful isn’t a brand that sits still. Each BDM works alongside their franchise owners to drive growth in their business through reviews, training and personal development sessions. That same survey showed that 97% of franchisees are committed to growing their business and trust the franchisor to grow the network with energy, dynamic ideas and collaborations.

With double digit growth again this year, coveted award wins and an increased demand for housekeeping service, as well as a franchisor driven to grow through enhanced support and innovation, there has truly never been a better time to join Bright & Beautiful!

Countrywide Grounds Maintenance

Grounds maintenance solutions provider, Countrywide, attributes some of its success to operating in a resilient industry that enjoys regular demand. So long as the grass keeps growing!

ESTABLISHED in Manchester over 40 years ago, Countrywide Grounds Maintenance has earned a reputation for excellence.

Offering an extensive range of grounds maintenance services, including grass cutting, weed control, tree works, landscaping, hedge trimming, gritting, and artificial grass installation, to a wide range of clients across the UK.

As part of Neighbourly, the world’s largest home service franchise group, Countrywide benefits from a global network spanning over 5,000 franchise locations across six countries.

Interestingly, Countrywide didn’t begin as a franchise. Starting as an independent operation, it quickly gained recognition for its effective business model, which secured a stable and growing income. This success led to the recruitment of the first local franchise owner in 1986.

Fast forward to today, and Countrywide has expanded into a network of 46 franchises across

the UK, with new territories available for purchase. Aspiring entrepreneurs can also join by acquiring an established franchise resale.

So, what’s the secret behind Countrywide’s continued success?

A resilient and profitable industry

Operating within a robust sector, Countrywide enjoys consistent demand, after all, the grass keeps growing. Franchisees deliver essential services to schools, hospitals, business parks, housing associations, and more, ensuring high-value contracts and yearround work.

Remarkably, even during recent economic challenges, the Countrywide network experienced significant growth, with demand for its services remaining steady. Over the past four years, the business has gone from strength to strength, reflecting its resilience in uncertain times.

Training and support for franchisees

Countrywide’s success isn’t just about market demand; it’s also built on the company’s dedication to franchisee support. New franchise owners benefit from a robust training programme, designed to prepare them for launch regardless of their prior experience in grounds maintenance or landscaping.

The training begins with a threeweek induction at Countrywide’s training centre, forming part of a 12-week “sure start” programme. This comprehensive introduction covers franchise systems, best practices, and local marketing strategies, setting the stage for long-term success.

Support doesn’t stop after training. Countrywide offers one of the most comprehensive franchise support packages in the UK, covering marketing, sales, tendering, finance, health and safety, and more.

Business development and marketing expertise

Franchisees also benefit from the guidance of Business Development Managers (BDMs), who oversee specific regions and work closely with local franchisees. BDMs provide hands-on support through regular site visits, weekly calls, and tailored business planning sessions.

In addition, Countrywide’s dedicated marketing team helps franchisees generate new leads. The team covers both national and local marketing, including social media and PR. Allowing franchisees to access a wellrounded marketing strategy that promotes their services effectively. Countrywide also secures large corporate accounts, which are executed by the franchise network. For bigger projects, franchisees can rely on an in-house tendering team that handles bids, searches for new opportunities, and pursues highvalue contracts on their behalf.

Proven financial success

The success of Countrywide is mirrored by its top-performing franchisees, with annual turnovers exceeding £3.7 million in some cases. Many others have reached the £1 million mark, proving the business model’s lucrative potential.

For ambitious, well-funded entrepreneurs, Countrywide offers a rare opportunity to join one of the UK’s leading franchise networks. Turn your entrepreneurial vision into reality, and contact Countrywide Grounds Maintenance for more information about resale opportunities today.

Speedy Freight

Freight transportation is potentially a complex exercise.

Freight aims to cut through all that by simplifying the process for its customers

SINCE their establishment in 2006, Speedy Freight has become a leader in the logistics industry, offering a trusted, innovative, and proven franchise model. The brand was founded on the principle of simplifying logistics for customers. They provide flexible, tailored solutions to meet diverse transportation needs across all sectors, combining a personal, human touch with the best technology. Since opening their first franchised branch in 2010, Speedy Freight has expanded to a network of over 60 branches across the UK, covering every postcode and delivering on their promise of national scale with a local feel.

At the heart of Speedy Freight’s service is their ability to deliver

“whatever, whenever, wherever.”

Operating 24/7, 365 days a year, the company supports businesses with services ranging from same day delivery to complete and complex logistics solutions. Each branch serves its local area, building strong relationships with local businesses and the community.

What sets Speedy Freight apart is their franchise model and commitment to franchisees.

The head office, aptly named the Support Centre, provides franchisees with comprehensive training, finance and operational support, plus marketing resources. In addition, over £2m has been invested in developing their own in-house built technology. This backing ensures franchisees can focus on growing their business,

benefiting from Speedy Freight’s established brand and proven franchise model.

In addition to their national success, Speedy Freight has expanded internationally, opening two branches in Spain since 2021 and their first office in the United States in 2023. This growth demonstrates the scalability of their franchise model, offering franchisees the opportunity to join a globally-recognised brand.

For aspiring entrepreneurs, Speedy Freight is a standout choice in the logistics sector. Their infrastructure, 24/7 operational model, and strong local presence make them a uniquely rewarding franchise opportunity.

Agency Express

Estate agency board services provider continues to set high industry standards, offering a myriad of solutions for estate agents nationwide

AGENCY EXPRESS, established in 1998, is the UK’s leading and largest provider of professional estate agency board services. From its beginnings, the company has set new standards in the industry, offering comprehensive, reliable, and innovative solutions for estate agents nationwide.

Today, Agency Express services and maintains over 60% of all estate agency boards across the UK, a testament to its commitment to excellence and sustained market leadership. And with a network of over 100 successful franchisees operating across England, Wales, Scotland, and Northern Ireland, it has achieved unmatched coverage

and influence within the sector. At the heart of Agency Express’s offerings is a range of estate agency board management services tailored to the unique needs of estate agents. These services include installation, maintenance, and removal of estate agency boards, allowing estate agents to focus on their core business of buying and selling properties.

Agency Express goes beyond standard board services though by offering specialised solutions and a customer-focused approach that sets it apart from others in the field. One of the exclusive features of Agency Express’s product lineup is the innovative SignMaster3 mobile app, which provides agents and

franchisees with a seamless board management experience.

Agency Express also offers AgencyQR and AgencyKeySafe, two exclusive services that further demonstrate the company’s commitment to innovation and client convenience. AgencyQR enables clients to integrate QR codes onto boards, allowing prospective buyers to access property details instantly via their mobile devices.

Meanwhile, AgencyKeySafe provides a secure, accessible system for managing property keys. These tools not only improve operational efficiency but also enhance the client experience by offering modern, user-friendly solutions that make property marketing more effective. Furthermore, by continually refining their technology and introducing new services, Agency Express demonstrates a commitment to staying at the forefront of the industry, which is a major draw for clients and franchisees alike.

Agency Express’s dedication to customer service, quality, and continuous improvement has earned them numerous industry accolades, further solidifying its status as the most reputable franchise in the Uk. The company has won the prestigious bfa HSBC Franchisor of the Year award four times, a notable achievement that reflects its exceptional support for

franchisees and commitment to business excellence. Additionally, Agency Express has been named a top 50 performer in the Elite Franchise Top 100 for three consecutive years, highlighting its resilience, innovation, and influence within the franchising world. The company’s reputation within the estate agency sector is equally impressive, having secured 14 ‘Supplier of the Year’ awards. This consistent recognition from industry peers and clients underscores Agency Express’s unwavering commitment to providing outstanding service, innovative solutions, and a proactive approach to meeting the needs of their franchisees and customers.

Agency Express is a clear market

leader due to its dedication to innovation, high-quality service, and franchisee success. Their comprehensive franchise package includes everything franchisees need to hit the ground running. Franchisees benefit from extensive training and ongoing support, which covers everything from accounts to business operations. By providing such robust support, Agency Express ensures that every franchisee is well-prepared and fully equipped to succeed in their local market.

Agency Express’ continued success and growth mean an exciting future for its 100+ franchisees. With a proven business model, exceptional training and support, and exclusive technology, there has never been a better time to become part of the Agency Express network. The company’s dedication to innovation and franchisee success ensures that franchisees are well-positioned to thrive, while clients benefit from the best board management solutions on the market.

Snap Fitness 22

As it surpasses 100 locations across the UK & Ireland and enjoys record membership growth in 2024, Snap Fitness shapes up as a franchise fit for the future

SNAP FITNESS opened its first UK location in 2012 and is leading the way in providing the most inclusive and welcoming fitness experience available.

Founded in 2003 in the USA, it is a globally established brand which has over 1,000 gyms across 20 countries, supporting more than a million members with their health and fitness goals.

Its 24/7 facilities provide members with a premium experience at an affordable price. Its gyms feature high-spec equipment, group exercise classes and a leading smartphone app for members to access on-demand classes when they can’t make it to the gym.

Now with over 100 gyms across the UK & Ireland, Snap Fitness has further cemented its position as the UK’s fastest growing franchise.

For The Feeling

With the face of health and fitness ever-evolving, Snap Fitness continues to innovate. Its brand positioning of ‘For The Feeling’ reflects that exercise and being active is about how it makes you feel, not just how you look.

This is evident in the design of its gyms too; with its bright, open and vibrant spaces aiming to create an environment where members feel motivated, comfortable and welcomed.

It has exciting plans for the future,

with its new gyms featuring stateof-the-art recovery areas including massage guns, compression boots and in selected locations, infrared saunas. Consumers now want more from their gym membership and are looking for ways to improve their overall health and wellbeing.

A Healthy Investment

The fitness industry has never been in better shape. In 2024, more people than ever in the UK held a gym membership and the UK market reached an all-time high value of over £5.9 billion (2024 State of the UK Fitness Industry Report).

Snap Fitness franchisees are reaping the benefits, with its membership base growing by over 17% from 2023 to 2024, over four times the industry average. Franchisees typically see a full return on investment within three years.

offers reliable monthly revenue through membership income, as well as a lean staffing model; the recommended staffing structure of a Snap Fitness gym has just two full-time employees.

No fitness industry experience required Snap Fitness’ comprehensive support structure means that franchisees are guided through every step of their journey. From funding up to 70% of total start-up costs with its high street banking partners, HSBC and NatWest, to property selection and negotiation, gym design, marketing and ongoing operational support from a dedicated Franchise Business Manager.

Over three quarters of its franchisees invested with no prior fitness industry experience, with Snap Fitness’ expertise, training and support allowing them to thrive and capitalise on this booming industry.

openings in 2024 were by existing franchisees scaling their investment with the brand.

Location matters

A key development of Snap Fitness’ model in the past year has been its use of data in identifying locations. It has been able to snap up prime properties, including in out-oftown retail parks, beating leading household retailers to these locations.

The results speak for themselves. In 2024, its new gyms opened with 44% more members than those that opened in 2023.

With significant developments to its in-gym products and member experience coming in 2025, Snap Fitness strives to be one step ahead of the market.

The fitness industry has become a popular choice for franchisees diversifying their portfolio. It snapfitness.com/uk/why-franchise-

That’s why so many of its franchisees go on to own multiple locations. Over half of its

SNAPPING INTO SHAPE

Part of the successful Lift Brands fitness portfolio, Snap Fitness’ popular gym memberships offer 24-7 access alongside digital and online wellbeing content. We spoke to CEO Kevin Yates to find out more about the franchise and what it offers…

IN THE competitive landscape of the fitness industry, Snap Fitness, part of Lift Brands, is steering a distinctive path with its 24/7 gym model.

Under the stewardship of Kevin Yates, CEO of Lift Brands EMEA, the company has achieved notable growth and strengthened its foothold in the UK and Ireland. Snap Fitness’s accessible business model, coupled with an emphasis on community and innovation, is proving popular with modern, time-pressured fitness enthusiasts.

Yates’ own journey to the top of Lift Brands is rooted in his years of experience in the fitness sector. Having founded TRIB3, a boutique fitness chain, and played a pivotal role in developing 1Rebel’s premium offerings, Yates brings to the party a nuanced understanding of creating fitness experiences.

He credits those experiences with shaping his approach at Snap Fitness.

“As the founder of TRIB3, I focused on delivering exceptional experiences, blending innovation with operational excellence,” says Yates.

“These experiences have instilled in me the importance of balancing brand consistency with localised execution - a skill I now bring to Snap Fitness.”

Franchise support and member experience

Since taking the reins in December 2023, Yates has focused on enhancing club performance and strengthening relationships with franchisees. Recognising the importance of personal connections in the fitness industry, he prioritised visiting

clubs personally to gain firsthand insight into the challenges and opportunities franchisees face.

“While it’s important to have a clear vision from a support office level, our franchisees are living and breathing our brand locally, and it’s vital to get their valuable input,” he notes.

His efforts to modernise Snap Fitness locations have already borne fruit.

“Clubs that have been modernised are already seeing fantastic results and significant uplifts in membership numbers,” he explains. By emphasising the member experience and empowering franchisees to deliver better quality service, Yates is ensuring the brand remains competitive in an evolving market.

Appealing to the Gen Z and millennial markets

Snap Fitness’s target demographic is evolving, with Gen Z and millennials comprising 62% of its membership base. Yates views it as a major growth opportunity.

“Gen Zs in particular are far more health-conscious than the generations that have gone before them and see being active as a key part of their lifestyle. However, they have high expectations, and we need to meet them.”

To capture the interest of the more tech-savvy and healthfocused generations, the firm is investing in digital tools such as its Snap App, which offers personalised fitness plans, ondemand workouts, and progress tracking.

“While we’re a 24-hour business in the sense that members can use our gyms whenever they want, we need to be able to positively impact

Creating a sense of community is vitally important

their lives even when they can’t visit one of our locations,” he explains. The introduction of signature group exercise classes has also been a strategic move to foster a sense of community. The classes serve as an entry point for people new to fitness, helping to get beyond those first intimidating steps.

“Creating a sense of community is vitally important,” Yates emphasises. “We want to show people that our locations are welcoming and something that anyone can feel a part of.”

The Snap Fitness franchise offer Snap’s franchising model is designed with precision and datadriven insights. The brand’s detailed site-selection process aims to ensure franchisees are set up for success from the start.

“It’s vital that we put forward locations where there’s latent demand for a high-quality, 24hour gym,” Yates says. Population density, demographics, and competition are among the key factors considered.

The attention to detail extends to club design and consistency. Snap Fitness employs a comprehensive brand design manual, trusted contractors, and recommended suppliers to ensure every club aligns with its standards.

“We have a clear brand design manual for our clubs for how they look and are laid out,” he says. It’s a strategy that has contributed to new locations opening with 44% more members than those launched in previous years.

Franchisees also benefit from robust operational support, including dedicated Franchise Business Managers (FBMs) who help optimise performance.

Through tools like Net Promoter Score (NPS) surveys and bespoke training, Snap Fitness monitors and maintains its service standards.

“Our FBMs are meticulously into the detail when it comes to the operation of our clubs and help our franchisees get the most out of their teams”.

Gym design and technology

To remain relevant in a competitive industry, Snap is continuously evolving its gym design and customer offering. Recent updates include the introduction of immersive lighting in its group exercise studios, as well as the introduction of recovery areas, and cutting-edge technology such as infrared saunas and compression boots.

“The main change is our greater focus on group exercise and the importance of recovery, both of which are influencing tweaks to our design,” Yates explains.

Sustainability is another priority, with clubs incorporating energy-efficient designs and environmentally friendly materials.

The goal is to create spaces that blend functionality with aesthetics while staying affordable. “We want group exercise to be a truly immersive experience and bring all the human senses alive,” he adds.

Beyond the Snap App, technology plays a role elsewhere in Snap Fitness’s growth strategy. The brand is exploring AI to enhance customer interactions and operational efficiency. An AI chatbot has been rolled out on the website to address common enquiries instantly.

“The aim is to give instant answers to their questions and increase the chances of them submitting an enquiry or signing up to a membership”.

Fitness in a crowded market

With memberships averaging £35 per month, Snap occupies the gap between budget gyms and

premium fitness clubs. The firm’s strategy emphasises value through technology, innovation, and exclusive offerings.

“By developing signature programmes and creating fitness experiences which can’t be found anywhere else, we believe we can be a standout choice in the market,” Yates says.

Fostering an inclusive culture is also central to the Snap Fitness ethos. The company invests in recognition programmes and events like its annual summit to celebrate successes and strengthen its network.

“While we may have over 100 different franchises, we’re all part of the same brand and have the same purpose of creating happier and healthier lives for our members,” he says.

Vision for the future

Looking ahead, Yates envisions Snap Fitness as a leader in the EMEA region, with a thriving network of clubs that cater to diverse demographics.

“By combining cutting-edge design, innovative programming, and community engagement, Snap Fitness will continue evolving to meet the ever-changing fitness landscape,” he concludes.

Through a combination of innovation through technology, operational excellence, and a commitment to community, Snap Fitness wants to shape the future of fitness.

For prospective franchisees, the brand offers a compelling opportunity with a proven model, comprehensive support, and a chance to be part of a a new type of fitness club that marries technology, community and flexibility.

ActionCOACH 21

The world’s number 1 business coaching team is consistently given a 5-Star rating when it comes to franchisee satisfaction. So it must be getting something right

THE reason for these outstanding achievements is clear when you consider the level of support ActionCOACH franchise partners receive. After 10 days of ActionCOACH University, you’ll get hands-on support during the first 3 months to help you to acquire clients and get solid foundations in place. They also fund and help deliver your franchise launch seminar. But the support doesn’t stop there – there are good reasons why ActionCOACH franchise partners are guaranteed to reach a sixfigure monthly client income by month seven. There are over 40 days of support for you and your team to attend each year, daily webinars to learn from the best, plus one-to-one coaching from your own business coach.

Transform your local business community

By becoming an ActionCOACH franchise partner, you’ll be invited into a world of knowledge and experience. You’ll have access to over 3,500 proven strategies and tactics guaranteed to make businesses successful, including your own.

However, the biggest returns are the personal thanks you’ll receive from your clients as you build business communities and change lives. What’s more, the recognition ActionCOACH franchise partners get for the difference they make in their local economy is huge. Take a look at Amazon’s Prime Video series ‘Business as Unusual’, following eight businesses being guided through the pandemic by Action Coaches – all of whom emerged stronger than ever.

You can choose to be the only fee-earner in your franchise or to build a business coaching firm in your exclusive territory, where you and your team of business coaches work with business owners, helping them in several areas including teaching them how to increase their profits, develop powerful systems and build a strong team. The results are not only a more

Over 900 franchises in the UK, but only 4 have been rated above average by their network for everything from support to rewards for 12 consecutive years from 2013-2023.

profitable and sustainable business, but also a dramatically improved life for your clients, making it a fantastically rewarding and fulfilling experience.

Raving fans

ActionCOACH’s culture of teamwork was evidenced once again during the annual WorkBuzz survey as 94% said the support of their fellow franchise partners was strong, regularly communicating and sharing best practices. Alongside this, they said that ActionCOACH’s products and services were better than the local competition, demonstrating the range of options for business owners to engage with the brand,

from the low-level investment of a monthly ProfitCLUB to ActionCOACH’s flagship one-toone offering guaranteed profit growth to UK business owners.

A separate survey of nearly 600 UK ActionCOACH clients this year showed 98% would recommend ActionCOACH to a friend or business associate, while 99% said their Action Coach makes a positive difference to their lives.

Billy Smith, who joined in September 2019 said, “My franchise has had an overwhelming impact on my sense of satisfaction. The work we do to improve businesses makes a huge difference to people on a personal level, which then impacts staff, their families and the community at large – to experience the rewards from that is like nothing I’ve felt before.”

Are you the next ActionCOACH franchise partner?

If you want to build a business with scalability and longevity, make a difference in your local community and you’re the kind of person who loves learning and developing yourself and has enjoyed success in your career or sport, then find out more below.

COACH TICKET CLASS

Business leaders are not necessarily great coaches, but Martin Baillie’s switch to become an ActionCOACH franchise owner has proved that he fits the bill. He told us more about his early successes and future plans…

MARTIN Baillie is no stranger to leadership. His corporate career saw him operating in senior roles, where coaching and mentoring were his meat and drink.

But as an ActionCOACH franchise owner, based in Bury St. Edmunds since 2020, Baillie has taken those skills to a new level, transforming them into a business that helps others thrive.

The journey has been one of learning, growth, and challenge, but as Baillie recounts, it’s also been deeply rewarding. His goal is ambitious: to create 1,000 jobs in the local community through the success of the businesses he coaches. Alongside this, he contributes to the Whizz Kids charity, donating £1 for every job created, a mission that aligns his professional success with personal purpose.

The move to ActionCOACH

For Baillie, coaching wasn’t an entirely new concept when he joined ActionCOACH. His corporate career had given him a strong foundation.

“As a leader in a corporate environment, my style was very much a coaching style,” he reflects. “Coaching my team was an everyday occurrence, but at the time, I didn’t appreciate how valuable an asset it was.”

Transitioning to ActionCOACH, however, meant adapting those skills to a new context, particularly in marketing and B2B sales.

“I needed to fine-tune and refine my marketing and business-tobusiness sales skills, having come from a B2C background,” Baillie explains.

I ENJOY OBSERVING PEOPLE ACHIEVE MILESTONES AND GOALS THAT THEY NEVER THOUGHT THEY COULD

The shift wasn’t just about acquiring new techniques, it was about rethinking how to connect with and engage potential clients, many of whom don’t initially see coaching as a necessity.

Starting during lockdown

Launching any business is a challenge, but doing so in 2020, shortly after the first lockdown, brought its own set of hurdles.

“Growth was very slow initially in the first year,” Baillie admits.

The tide turned in year two with a significant leap in progress, although the pace slowed

somewhat in year three. Since then, his business has maintained a steady growth of around 20% annually. While the path hasn’t been without obstacles, Baillie has taken each phase as a learning opportunity.

“I’ve run a business before, coming from an operations background in the corporate world,” he says. “But running my own business has meant considering things I used to have the privilege of other people thinking about, like cash flow and customer care.”

Challenges and rewards

When asked about the biggest challenge of running his franchise, Baillie doesn’t point to external factors. Instead, he identifies himself as the key obstacle.

“Realising that the only person I have to compete with is myself and that focusing on being better each day is the way to move forward,” he shares. “Small, detailed changes and disciplines have had the biggest impact.”

That focus on incremental improvement is something he brings into his coaching practice, encouraging clients to approach their own challenges with the same mindset.

As for the rewards, like most franchise operators Baillie highlights the flexibility and worklife balance his role affords him, along with the joy of seeing his clients achieve their goals. “I also enjoy observing people achieve milestones and goals that they never thought they could,” he says.

Transforming businesses

Baillie has seen firsthand the transformative power of coaching, not just in financial terms but in the lives of his clients.

“One client who has been working with me for three years started with a £250,000 annual turnover and this year has exceeded £1.2 million,” he shares. “Another client couldn’t get time away from work without the phone going or to take an undisturbed family holiday. They have since been away multiple times now with their phone off!”

Another success story involved a client who improved their profitability by more than 40%. It all illustrates how coaching doesn’t just address business challenges, but changes the way people approach their work and personal lives.

How to sell coaching

Despite his successes, Baillie acknowledges that selling coaching services isn’t always straightforward.

“Yes, it is a challenge as people don’t realise they need a coach until they understand what we do,” he explains.

“People tend to see coaching as a cost rather than an investment. The secret is to help potential coachees see how coaching can deliver a return on investment through resolving or addressing some of the challenges they face in their business.”

His approach requires patience and the ability to clearly articulate the value of coaching, something he has honed over time.

For those considering joining ActionCOACH, Baillie has clear advice: “Start with the end in mind. Be clear on your long-term purpose and goals that you want to achieve through coaching, as this will form the basis of the plan you put in place in year one.”

He also stresses the unique advantages of being part of a franchise.

“A sole owner of a business doesn’t have a massive support network around them, whereas I have access to thousands of coaches across the world to help with challenges I and my clients face,” he says.

He values the robust support and resources provided by the

ActionCOACH framework, which includes extensive training, materials, and advice.

£500K target

Looking ahead, Baillie has ambitious plans for his business.

“In the next five years, I aim to have four other coaches in the business, to be turning over upwards of £500,000 per annum, and potentially invest in a second territory,” he reveals.

His growth strategy aligns with his stated mission to create 1,000 new jobs in the community, a goal that drives much of his work.

Reflecting on his progress so far, Baillie sees coaching as more than just a career but also a way to make a lasting impact.

“Anyone can be coached—you just need to find the right coach,” he says.

Tutor Doctor

As the fastest growing tutoring franchise in the world, delivering a personalised service in both homes and schools, a top-20 finish for Tutor

Doctor is result to celebrate

TUTOR DOCTOR is the fastest growing tutoring franchise in the world, delivering an outstanding, personalised service both in homes and in schools. Established in North America in 2000, the brand embarked on a path to global domination in 2003 and now boasts close to 500 franchise units across five continents. Offering single and multi-territory opportunities as well as an empire builder model for the seriously ambitious, the social merit of this rewarding franchise sits effortlessly alongside its financial potential.

The multi-award-winning brand launched in the UK in 2009, rapidly becoming a tuition provider, and franchise opportunity, of choice. As esteemed business owners at the heart of the community, franchisees support children to achieve their potential, changing the trajectory of their lives through education.

Franchisees and their teams manage carefully selected tutors and work closely with families to identify the needs of students. For a truly bespoke, person-centred service, Tutor Doctor matches students with the right tutor based on personality, learning style and subject matter. Tutors can visit students at their homes, engage with them one-to-one through online platforms and now, thanks to Tutor Doctor’s revolutionary Schools Delivery Programme, are also able to support the most hardto-reach children in out-of-home locations.

Exponential growth

Since the launch of its UK Schools Delivery Programme in late 2023, Tutor Doctor franchisees have partnered with nearly 600 schools and provided support to an additional 6000+ students. Network turnover has surged by 114% year-on-year, and franchisees who piloted the scheme have exceeded £1million in turnover. Reflecting the high demand and success of the service, 66% of all work delivered by franchisees now comes through schools and local authorities. In recognition of this ground-breaking innovation, Tutor Doctor won Franchisor Trailblazer at the prestigious BFA HSBC British Franchise Awards 2024.

Thanks to industry leading systems, superior policies and procedures and decades of experience, franchisees continue to capitalise on the everstrengthening private tuition market. The UK tops the bill for the biggest spender on education in Europe whilst recent research1 suggests nearly a third of all secondary school students in England and Wales have received private tuition. This figure is set to increase in line with greater investment by the UK government – an additional £2.3 billion per year in 2024 alone. Tutor Doctor has

taken significant steps to position itself at the forefront of this expanding sector with franchisees and students alike reaping the benefits.

“The Schools Delivery Programme has been revolutionary for the network – presenting the opportunity for business owners to achieve turnovers in excess of a million pounds. This is very much the current reality and is certainly a realistic goal for franchisees.” Rob Kerrison, franchisee.

Profit with purpose

Tutor Doctor offers franchisees a blueprint for launching and expanding in a robust, profitable market. Benefiting from profound understanding and experience, franchisees have the tools and

confidence to navigate a complex industry and leverage decades of expertise to dominate in their area. The icing on the cake – making a lifelong difference for thousands of students, and families, in the process.

A low-risk model with a high ROI, franchisees usually start-out as home-based operators for added flexibility and all tutors work on a self-employed basis, eliminating costly overheads commonly associated with a large-scale business. Many franchisees quickly employ a team of staff, including education consultants and admin assistants, giving them more time to focus on business development and growth.

Collaboration, not competition

Tutor Doctor franchisees come from all walks of life but share strong ethics and values. They are ambitious, quality-driven people, fuelled by professional pride and a genuine desire to do good. To this end, collaboration and a real sense of togetherness is just one of the many things that sets the Tutor Doctor network apart.

1Ipsos & The Sutton Trust

Puddle Ducks

With more than two decades of experience teaching children how to swim, the multifaceted Puddle Ducks continues to innovate in

order to improve the overall experience of its offerings

FOUNDED in 2002,

Puddle Ducks started franchising in 2007 and now teaches over 25,000 children to swim every week across 35 franchises. This multi award-winning franchise goes from strength to strength with 5* Franchisee Satisfaction for the 12th year running, Winners of the Leadership & Culture Award in

the 2024 BFA Awards and Winner of Woman Franchisee of the Year at the 2024 EWIF Awards, amongst other recent accolades.

Innovation is key to their success; from proprietary technology with bespoke management software to their unique, 100% childled swimming programme, to an industry-first TV advertising campaign, Puddle Ducks are leading the way both in baby and child swimming and with their franchise model.

They partner with talented, passionate people with real business acumen who they mentor closely. Franchise owners enjoy a high level of Head Office support with a team of experts in Business Management & Growth, Finance, Technical (swimming and pool management), Marketing, Retail and IT.

Puddle Ducks franchise owners aren’t tied to a desk. They enjoy

the freedom and the challenge of running their own business; flexible hours; and the pride that comes from helping a child to become a confident swimmer. Head office want franchise owners to make money and be profitable and therefore offer a highly successful business model and all the support needed to thrive.

The future is bright for Puddle Ducks. With two pools now owned by franchisees in the network, pool-builds underway and several franchisees moving into investing in and managing pools on behalf of pool owners, securing exclusive use, they are entering a new phase regarding the management and ownership of pools. With experts at Head Office to support franchisees with whatever model they want to employ, all with a view to making the business model more sustainable and giving the brand a strategic boost in the mind of the customer.

ServiceMaster Clean

Buy, Build, and Sell with

The Travel Franchise

bookings,

LAUNCHED in 2001, The Travel Franchise has enabled hundreds of people, from all different backgrounds, to train and become a home working travel consultant without any former experience, in just five days.

While its competitors recruit from within the travel industry, it recognises that those from other professions have many crossover skills and the ability to learn and succeed, too. So, whether its franchisees are teachers, NHS workers, estate agents, hairdressers

or biochemists, The Travel Franchise helps them set up and start a business from scratch.

While some of its competitors want franchisees to work full time, The Travel Franchise offers flexibility enabling consultants to work the hours they choose. Some earn £40k working part time while others work in their spare time to earn an extra income.

To cater for business owners’ different needs, The Travel Franchise offers a variety of franchise packages ranging from £2,995 to £29,995 (plus VAT). Those that join on its most popular Elite package (£14,995) can also benefit from its unique Money-Back Challenge which gives franchisees the chance to get their franchise fee refunded if they achieve a set amount of commission in their first 12 months.

No other travel franchise does this and so far, dozens and dozens have achieved the Challenge, some in as little as six months, effectively getting their franchise for free!

As the number-one company in the UK For people with zero travel experience, The Travel Franchise knows what it takes to train and help newcomers create a thriving home-based travel agency, operating under the customerfacing Not Just Travel brand.  Expert trainers enable new recruits to start booking holidays after just five days of virtual training, but what is particularly impressive is the ongoing training and support.

Every business owner has access to a personal Business Development Manager (BDM) who has years of experience in the travel trade and those that

Sparkes and Olympic medalist Daley Thompson CBE.

These celebrities don’t just provide PR and inspiration - they also produce social media content for franchisees to use when promoting their businesses.

join the year-long Cruise Mastery Programme also get advice from cruise specialists.

Elite franchisees can also attend several free overseas mentorship retreats where one of the cofounders, either Paul Harrison or Steve Witt, are on hand to give expert tips on how to skyrocket business in a popular overseas destination such as Cyprus, Mexico, Jamaica and Mauritius.

Anyone who joins the company’s Cruise Division can also attend a Seminar at Sea - a real cruise with onboard training on how to become a cruise expert.

In 2024, the company hosted more than 1,000 franchisees on its overseas trips, giving agents the opportunity to network with other consultants and its celebrity brand ambassadors: broadcaster Eamonn Homes OBE, presenter Hayley

To help franchisees further, the company has also unveiled a number of initiatives, including the launch of a cutting-edge holiday quote tool and a revamped Partners in Travel scheme, which enables agents to partner with a business or charity, gain leads and share commission.

The results speak volumes. With record holiday bookings, some consultants are making six figures and winning industry awards.

Says co-founder Harrison: “2024 has been an incredible year with record sales and commissions. But industry forecasts indicate 2025 will be the best ever. There’s never been a better time to launch a home-based travel agency.”

WISH YOU

For those that love travel, having a business that offers the chance to be your own boss while also exploring different destinations sounds like an unattainable dream. But taking on a Travel Franchise businessranked in the top-20 in this year’s EF100 - is exactly that. We spoke to one franchise owner about their personal journey

AFTER 20 years as a fashion buyer for Ralph Lauren, managing teams across London and Geneva, Sejal Devlia decided to leave the corporate world behind and invest in a franchise that would allow her to combine her love of travel with being her own boss.

Today, as a home-based travel consultant with The Travel Franchise, she creates bespoke holidays for her clients, works on her own terms, and enjoys a growing business that provides plenty of opportunities to explore the world.

A bold career change

“I loved what I did, but my life was just spent working and traveling for business,” says Devlia. “I was waking up every day feeling

anxious and spent the whole week looking forward to finishing on a Friday. I still loved the brand, I just wasn’t enjoying corporate life anymore.”

The stress of the corporate lifestyle led her to seek an alternative path, and The Travel Franchise proved to be the perfect fit.

“Travel has always been something I’m deeply passionate about,” she explains. “I craved the freedom to run my own business while still having the support I needed.”

Devlia dived right in, swapping tailored suits for the opportunity to create tailor-made dream holidays for her clients. “Now, as a consultant, I don’t know what day of the week it is anymore because I feel the same every morning. I literally jump out of bed every day because I’m excited about work.”

From fashion to travel in five days

Despite having no previous experience in the travel industry, Devlia quickly adapted to her new role, thanks to the training and support offered by The Travel Franchise.

“The initial five-day virtual training was intense but incredibly comprehensive,” she recalls. “It provided me with all the tools I needed to start booking clients and earning right away.”

The training didn’t end there. She was paired with a dedicated business development manager who continues to guide her as her business grows.

“I also make it a point to attend supplier webinars regularly, which helps me stay up-to-date on new destinations, hotels, and industry trends. I love the travel industryeveryone’s so friendly!”

The money-back challenge

One of the unique incentives that drew her to The Travel Franchise was its Money-Back Challenge, part of the Elite franchise package she purchased. The challenge offers franchisees the opportunity to recoup their £14,995 franchise fee if they reach a specific commission target within their first year.

Determined to succeed, she exceeded the target in November, earning a refund of her franchise fee and cementing her status as one of the company’s top performers.

“Networking has been key to my success,” she explains. “I made it a priority to connect with high-networth individuals and professionals from luxury industries. I regularly attend Business Networking International (BNI) events and hold one-on-one meetings with referral partners like wedding planners, photographers, and financial advisors. On social media, Instagram has been my most successful platform, helping me grow my audience organically by 5-10% each month.”

Knowing that I’ve made their holiday experience stress-free is the ultimate satisfaction

Support that makes a difference

Devlia credits much of her success to the support system put in place by The Travel Franchise. From supplier webinars and mentorship retreats to exclusive travel opportunities, the franchise offers an array of resources to help its consultants thrive.

A standout experience for her was the Platinum Cruise with Virgin Voyages, an exclusive trip for top performers.

“It was a fantastic experience. Not only did we visit incredible destinations like Rome and Ibiza, but I also got to meet some amazing people and build valuable connections. By the end of the trip, I had formed lasting friendships and professional relationships that continue to support my business.”

The Travel Franchise’s strong relationships with major suppliers also give consultants access to unique deals and opportunities.

“They’ve recently launched several new initiatives to help us attract more customers, including an incredible quote tool that helps present professional quotes to clients complete with images and videos,” she adds.

Creating dream holidays

The most rewarding part of the job is helping clients create lasting memories she says.

“Holidays are so special,” she explains. “It’s especially rewarding

when clients send me photos or messages during their trips to let me know how seamless and enjoyable everything was, particularly when their itinerary was complex. Knowing that I’ve made their holiday experience stress-free is the ultimate satisfaction.”

A focus on sustainable travel

Looking to the future, Devlia is committed to integrating sustainability into her business. “A major focus for me in the coming years will be sustainable travel. I’m committed to recommending hotels and tour operators with strong sustainability credentials, such as Audley Travel. Additionally, I want to offer experiences that support local communities, like arranging immersive cultural tours led by local guides or promoting products from local artisans.”

Her commitment aligns with The Travel Franchise’s Positive Impact Programme, an initiative designed to integrate responsible tourism practices across the company. As one of seven consultants selected to help implement the programme, Devlia is excited about shaping the future of her business and the industry.

Advice for aspiring franchisees

For those considering a leap into the travel industry, she has this advice: “Do your research and attend a Discovery event where you can meet the cofounder and hear firsthand from other franchisees. Watching the Discovery videos and speaking to current consultants is also a great way to get a feel for the business.” Ultimately, she believes the key to success is passion and a willingness to learn.

“The Travel Franchise offers everything you need to succeed - marketing, admin, training, and a network of experienced professionals. You just need to find your customers and deliver outstanding service.”

A thriving future

As her business continues to grow, Devlia plans to hire additional support in 2025 to manage increasing demand. But her heart remains in the flexibility and freedom her current setup provides.

“I’m happy to work remotely and continue to travel while taking bookings from anywhere.”

From corporate fashion to tailormaking dream holidays, Sejal Devlia’s own journey exemplifies the potential for reinvention and success when passion meets opportunity.

“It’s the best decision I’ve ever made,” she says.

And with her sights set on sustainability and growth, the business is taking her further than she ever thought.

Dream Doors

Refacing kitchens, 25 years on, continues to be the mainstay for Dream Doors. And, to date, more than 150,000 homeowners have come knocking

DREAM Doors turned 25 this year. It was back in 1999 that the company transformed its first kitchen on the south coast of England. Since then, more than 150,000 homeowners have benefited from its unique value proposition, getting their kitchens refaced to make them look brand new for a fraction of the cost – and the time – of a full refit.

Dream Doors has almost 100 showrooms now open in the UK, from which its franchisees use teams of trusted, local professionals to deliver kitchen

makeovers – plus full refits where needed – within protected franchised territories.

The strength of the Dream Doors brand, and its network’s ability to increase turnover year-on-year, comes from finding and recruiting the right people – those who can effectively learn how the business model works and recreate that success for themselves in their own area.

Dream Doors prides itself on the quality of the training it provides to new franchisees, ensuring they have the knowledge and confidence they need to visit

customers at home, survey their kitchens and sell products based on their individual needs.

In fact, the level of training and support on offer means new franchisees do not need any previous experience in kitchens, in sales or in running a business of their own.

Dream Doors’ award-winning training course is delivered at a state-of-the-art training centre which it shares with other Neighbourly franchise brands – including Bright & Beautiful, Countrywide Grounds Maintenance, Drain Doctor and Greensleeves. As a part of Neighbourly, the world’s largest parent company of home services brands with network revenues topping $4.2bn, Dream Doors franchisees benefit from infrastructure and support befitting of a global franchise powerhouse.

Dream Doors’ 18-day in-house induction programme covers all aspects of running a £1milliona-year business, from marketing through sales to operations, finance and customer care.

Even after that course has ended, Dream Doors’ Business Development Managers (BDMs) continue to support new starters – helping open showrooms, recruiting and training staff, running official launch days and going out on those all-important initial customer appointments.

The BDMs also provide ongoing and in-territory support services to franchisees throughout their trading lifecycle. This includes highly focused marketing and sales support that helps ensure each territory is making the most of the opportunity available to them.

For ambitious candidates, Dream Doors offers one of the highest value franchising opportunities in the UK. New franchisees can join the network for as little as a £35,000 investment of their own cash, with working capital and showroom fitout costs

bank financed. This puts new starters on the fast track to generating turnovers of hundreds of thousands of pounds in their first year – earning themselves a six-figure annual income in the process. Top franchisees earn £250,000 a year.

Dream Doors has a reputation for delivering quality, cost effective

kitchen makeovers with a strong focus on customer service and satisfaction. A statement that can be validated through customer feedback: Dream Doors holds a well-deserved 9.7 out of ten rating on independent industry review website Checkatrade, based on more than 25,000 reviews.

Dream Doors has won 15 national awards, including being named best kitchen supplier and best money-saving product in the Daily Express’s Home and Living Awards. The company’s strong industry reputation means it offers high end products from brands such as Bosch, Neff, Franke and Blanco, with some exclusivity.

The brand is growing fast, with only a handful of franchise territories left. And its existing franchisees are going from strength to strength – with average annual turnover now at £800,000. This is a business model that not only survives, but thrives, during periods of economic downturn –so there’s never been a better time to join the Dream Doors network.

®

Point Franchise: Where Ambition Meets Opportunity

Connect and thrive in the world of franchising with Point Franchise. Our platform stands at the crossroads of innovation and tradition, offering franchisors a showcase to highlight unique opportunities and providing franchisees with a trusted path to business

Ready to make your mark in franchising? Let’s start the conversation. Email:

Empower Your Franchise Journey

Dynamic Exposure: Your brand or ambition deserves the spotlight. We make sure it’s seen by the right people, at the right time.

Strategic Matches: With precision filtering, we align franchisors’ visions with franchisees’ aspirations, fostering successful partnerships.

Supportive Network: Beyond connections, we equip you with resources, insights, and a community dedicated to mutual growth.

Step into a world where every franchise connection has the potential to transform aspirations into achievements.

Apply here: pointfranchise.co.uk/advertise

Phone: +44 0 207 316 9687

Franchise recruitment services

START YOUR RECRUITMENT JOURNEY TODAY

Don’t leave your franchise growth to chancetrust Platinum Wave to find the right candidates for your business.

franchise@platinumwave.co.uk

OUR RECRUITMENT SERVICES INCLUDE:

Franchisee Profiling

We work with you to develop a clear candidate profile, ensuring we target individuals who fit your business model and culture.

Lead Generation & Marketing

With our in-depth knowledge of recruitment channels, we help you create effective marketing strategies to attract high-quality candidates through digital campaigns, print media and more.

Candidate Sourcing & Headhunting

We tap into a vast network of qualified candidates, using direct outreach and headhunting to find the best possible matches.

Recruitment Strategy Consulting

We provide guidance on how to improve your franchise recruitment efforts, from refining your value proposition to optimising your recruitment funnel.

Ongoing Support & Relationship Management

Our job doesn’t end once you’ve found a candidate. We provide ongoing relationship management to ensure both you and your prospective franchisees feel confident throughout the process.

Marketing Strategy and Collateral Reviews

It’s a noisy world out there, and you’ll need well crafted marketing to get your franchise opportunity in front of the right people. Let our marketing team give you the edge on your competitors!

LET’S BUILD YOUR IDEAL FRANCHISE NETWORK, TOGETHER.

Are You Looking for the Right Franchisee or Senior Staff Member to Strengthen Your Network?

At Platinum Wave, we specialise in Franchise Recruitment Services that connect you with the right candidates to drive your brand forward. Whether you need single-unit franchisees, multiunit investors, or experienced master franchisees, our expertise in identifying, attracting and selecting the right individuals ensures your franchise growth is both fast and sustainable.

With a deep understanding of the UK franchise market and a strong network of qualified candidates, we ensure that you find franchisees who are not only financially capable but who align with your brand’s values and vision. We can even help you find the right partners internationally.

WHY CHOOSE PLATINUM WAVE FOR FRANCHISE RECRUITMENT?

- Targeted Approach

- Experienced bfa Accredited Consultants

- Proven Results

FINDING THE RIGHT FRANCHISEE STARTS HERE.

Find out how to drive your international franchise growth with HSBC.

Visit business.hsbc.uk/hsbc-franchising or contact our Franchise team at franchiseunit@hsbc.com

Autosmart International

When it comes to the vehicle cleaning industry, Autosmart International’s ongoing success is a clear testament to its tried and tested business model

SINCE being established in 1979, Autosmart International has been leading the vehicle cleaning industry, cementing its position as the number one supplier to trade professionals.

From the beginning the company embraced franchising and built a robust network, which is a core pillar of its success and a differentiator to its competitors. Now celebrating 45 years in business, Autosmart continues to lead with a proven model of growth and success: one that has

survived, and thrived, even in times of economic uncertainty.

Autosmart began with a revolutionary concept: mobile showrooms that brought professional-grade cleaning products directly to customers, paired with the franchisees’ expert knowledge and service. Today, Autosmart supports 116 franchisees in the UK, with 166 showrooms on the road distributing over 300 professional cleaning products to car dealerships, agriculture, and many more industries.

In 2024, Autosmart welcomed 6 new franchisees to the network

taking on established and profitable resales. Franchisees benefit from intensive training programmes, tailored business planning, and ongoing guidance from a dedicated team of experts providing shoulder-to-shoulder coaching across all aspects of being a franchise owner. At Autosmart, franchisees get to keep 100% of their profits, as there is no royalty charge or management fees. This combination of worldclass products, hands-on support, with a tried-and-tested business model, has established Autosmart as a trusted partner for its franchisees, enabling them to build successful, sustainable businesses, with most franchisees staying for an average of 13 years.

To secure its future and that of its franchise network for the next 45 years and beyond, Autosmart has invested £35m in cutting-edge manufacturing, warehousing, and IT systems. The new state-of-the art factory will open its doors in 2025 in the heart of the Midlands, just 8 miles away from its current site in Staffordshire, where an exciting new chapter for the business will begin.

Anytime Fitness

As the largest fitness franchise in the UK by number of locations, the Anytime Fitness business model is demonstrably a tried and tested one

AS THE largest fitness franchise in the UK by number of locations, Anytime Fitness continues to grow its presence. With a customer proposition focussed on community, coaching and convenience, it has a strong position in the fitness industry as a mid-market gym operator and the 3rd largest operator in the UK. With newly released figures from the State of the UK Fitness Industry report 2024, the UK Health & Fitness industry is performing strongly with the data showing member numbers, market value and penetration all surpassing pre-pandemic levels and reaching all-time highs. The UK is now home to over 7,000 gyms, serving over 10.7 million members with a penetration rate rocketing to 15.9%. The fitness industry market value increased to £5.9bn in 2024 - an all-time high!

Anytime Fitness has a healthy pipeline of new clubs, exciting innovations, and an excellent team to further drive the business forward. They are committed to ensuring members at clubs get an unrivalled experience to improve their health and wellbeing, which in turn helps create successful, profitable clubs. Whilst they have an incredibly strong business here the UK, there is still lots of potential for growth.

A key part of the Anytime Fitness member experience is the look and feel of its locations, with an overhauled internal design introduced to meet the everchanging needs of today’s fitness consumers. As part of an exciting development for the brand, many of its existing locations are undergoing significant remodelling and refurbishment to this new design. This refreshed design

provides its gyms with more welcoming and open plan layouts, offering members dedicated training areas depending on their goals and preferred workout type.

The remodels are already proving to be popular with consumers, with new-look sites driving increased revenue and member numbers for Anytime Fitness franchisees.

Anytime Fitness prides itself on the support of its members and an attractive proposition for franchisees is the potential of secondary revenue through the provision of high-quality personal training and coaching. To help establish a key point of difference in the market, many Anytime Fitness locations now have employed fitness coaches to enhance the support and guidance available to its membership base.

In addition to the traditional fitness industry model of having

self-employed personal trainers on the gym floor, having employed coaches allows Anytime Fitness teams to build greater relationships with their members. As part of its offering, members benefit from three in-depth fitness consultations which help provide them with tailored workout plans and guidance to achieve their goals.

By having this comprehensive coaching offering, Anytime Fitness gyms with employed coaches have a greater level of personal training uptake, providing a consistent and reliable secondary revenue stream for its franchisees. In addition, its gyms have found that this member-centric approach helps people settle into their surroundings, with many members having poor experiences at previous gyms, which has made it more difficult to take the plunge of re-joining the gym.

The future looks bright for Anytime Fitness, with the leisure industry able to capitalise on the increased availability of prime property locations. Given the industry’s continued strong performance despite the increased cost-of-living, landlords are increasingly seeing the appeal of gyms as viable, long-term tenants.

With the location of a gym being so integral to its success, this development has meant that Anytime Fitness franchisees now have greater access to commercial properties in highfootfall locations. Over the coming months, expect to see Anytime Fitness capitalising on some exceptional property locations as it closes in on opening its 200th location across the UK and Ireland.

Bluebird Care 13

Private home care services provider, Bluebird Care, continues to go from strength-to-strength and now has the largest market share - by turnoveracross the UK and Ireland

experts and customers alike. They believe these efforts will reinforce their position as the leading provider of premium, private home care in the UK.

BLUEBIRD Care started out as a family business in 2004 and today is proud to be the largest private home care provider across the UK and Ireland, holding a market share by turnover of 1.9%.

Bluebird Care this year celebrated their 20th year anniversary, delivering exceptional home care through their network of 220 franchises across the UK and Ireland. Serving over 20,000 customers, our 10,000 Care Experts embody our commitment to high-quality, personalised care. Offering end-to-end home care

services from daily visits to live-in care, right through to specialist services, Bluebird Care enables families to know a loved one is being looked after where they feel most at ease – at home, without having to change care provider. Their ethos very much ensures that everyone involved in the business truly believes that care matters and that customers should be able to remain in their own home without limitations.

They have consistently focused on enhancing both their customer and colleague propositions, with a strong emphasis on delivering a premium offering to our care

One of their key objectives is to extend the lifetime value of their customers, which drives their premiumisation strategy. Offering a wide range of services showcases their expertise, creating a halo effect that strengthens their brand, and 2025 sees them add further new services to their portfolio. This aligns with sector trends such as the rise of live-in care and the potential to support the NHS in more complex care. These are areas where premium-paying customers want us to operate, and where we can truly differentiate ourselves by providing consistent, accountable service throughout a

customer’s entire care journey. In 2025, they will be guided by their updated mission: “Through the supported development of our care professionals, we deliver a premium, personalised home care service of the highest quality.” This mission still underscores the difference they strive to make not only for our customers, but also for their colleagues.

By developing both their customer and employee brand, and reinforcing their values, along with the defined Bluebird Care Way, they have all the foundation they need for success. In short, when their people feel great about working for Bluebird Care, they deliver premium care to our customers, ensuring they remain at the forefront of the industry.

Bluebird Care has certainly been

busy, and 2024 definitely marked a transformative period with the new leadership of their CEO, Jonathan Gardner, who joined in May 2023. They have undergone a profound transformation in 12-months and their efforts were not unnoticed; being nominated as a finalist at the British Franchise Association Awards for ‘Business Transformation’. Their strategic refocusing has driven double-digit year-on-year growth in 2024, demonstrating the effectiveness of their growth strategy. Last year they were +10% on revenue, which outperforms the market.

Most importantly they have a highly engaged network of franchise partners who are leading their brand locally. In their latest franchise partner survey it revealed an 84% Partner satisfaction rate, 72% Partner satisfaction with ‘culture and relationships’, 80% partners satisfied with the ‘leadership’ and last but not least 77% partners would recommend Bluebird Care.

Bluebird Care asked their franchise partners “How does it feel being part of the Bluebird Care brand right now?” and received the following messages:

“Greater sense of togetherness and I feel like the National Support Office have created a forward plan behind which we can all gather and that’s really great to see how that has been invested in and backed” Will Flint, Franchise Partner

“I am immensely proud of our brand and what we stand for and with our rebrand coming up and new partnerships, celebrating 20 years with Bluebird Care there’s so much going on and it is really building to a great crescendo”. Rebecca

Zartarian, Franchise Partner

Now is an excellent time to join Bluebird Care with a whole team

behind every business owner.

The National Support Team at Bluebird Care ensures you’re never alone whether you need financial guidance, marketing support or business help and planning; there is always a team to help you.

A potential franchise partner can be anyone from any walk of life. Providing you can show compassion and understanding to your staff and your customers; be a people person, have empathy matched with a good business sense, you will be successful with Bluebird Care.

Once a part of the network, all new partners are invited to a comprehensive training programme at the National Support Centre to enable the best business start-up opportunity. This is then coupled with visits to an existing Bluebird Care business, gaining insight and knowledge from a mentor franchisee.

In addition to this, new franchisees will also have access to a dedicated Onboarding Manager over the course of their first 2 years. On top of this, you will have a dedicated Quality Manager who is always on hand to support with any regulatory queries and help to make sure you are compliant. A Regional Marketing Manager will then help you get the business off the ground with help and advice on getting your business seen by the right customers.

We have both new and established business opportunities that are available throughout the UK and Ireland and prospective partners are urged to get in touch to find out more!

12 Dyno-Rod

Part of the British Gas and Centrica plc family – Dyno-Rod are one of the largest suppliers of drainage and plumbing services to residential and commercial customers across the UK

AS part of the British Gas and Centrica network, Dyno-Rod is at the forefront of the industry, and a founder member of the British Franchise Association (bfa), recently winning ‘Highly Commended’ in the 2024 BFA/ HSBC Established Franchisor of the Year award.

Dyno-Rod offers an unparalleled opportunity to join the market leader in an industry with 24/7/365 residential and commercial demand, backed by the brand’s renowned reputation and huge corporate network.

Business primarily comes from:

• Regular service mix of profitable emergency work and recurring commercial contracts

• Regular work from national account businesses

• Leveraging Dyno-Rod’s brand power, synonymous with drain repairs and plumbing work across the UK

Being part of the mighty Centrica plc and British Gas network in a truly recession-resistant industry gives franchisees peace of mind regarding the security and prospects of their initial investment.

Additionally, franchisees access support across the following:

• World-class business information and management systems

• Out-of-hours enquiry handling and job bookings

• HR, legal, and health and safety guidance from leading consultants

• A national and key accounts sales team that win work for franchisees

• Experienced business coaches providing one-to-one guidance and support

• National marketing campaigns to complement local lead generation

As one of the longest-running and most respected franchises in the world, franchisees can take real confidence in this proven opportunity. Working alongside the strength of the British Gas and

Centrica plc network, Dyno-Rod franchisees often build sizeable multi-territory, multi-service operations.

Established franchisees can enjoy healthy incomes, a good work/ life balance, and build a generous pension pot for their future; many of the larger businesses command £1,000,000+ valuations.

The brand is very proud of its position in the EF100 2024 and looks forward to a prosperous 2025, professionally servicing a growing number of commercial and residential clients through its growing franchise network.

Right at Home

RIGHT AT HOME is the homecare franchise that is rated as industry leading by its Clients and the care regulators.

With its 80+ UK territories collectively achieving a group review score of 9.9/10 on the UK’s largest homecare review site, and 34% of its CQC-inspected offices rated Outstanding, it ensures prospective franchise owners are well suited to its model of going above and beyond Clients’ expectations and only recruits those who are committed to delivering the highest quality of service and share the same ethos and values. This values-based approach has helped create a tight-knit group of like-minded franchise owners, who share guiding principles along with the franchisor:

• Integrity and excellence are everything

• Profitability comes from being the very best at what we do

• Leaders are approachable, accountable and collaborative

Empowered with Right at Home’s proven business model and guided by knowledgeable, experienced support teams, franchisees can grow large, community-focused homecare organisations that deliver first-class care and can generate large rewards.

Experienced leadership, trusted brand

Homecare is a very in-demand sector, assured of further growth with the UK’s ageing population. There are also barriers to entry which Right at Home will help you overcome, offering franchisees the perfect blend of making a difference, while achieving commercial success.

Right at Home is an independently owned and operated homecare network. This gives franchisees the best of both worlds: being part of a significant industry player, but with no external shareholders we remain entirely focused on franchisee success – not stakeholder profits. It has spent the last 13 years building a trusted and consistent premium-quality brand, and supporting each franchise to become the homecare provider and recruiter of choice in their local communities.

There are no short cuts though – it’s hard work, requiring commitment, resilience and patience. But franchisees have the

backing of exceptional support teams, as well as direct guidance and input from founder Ken Deary and CEO Lucy Campbell, two of the most respected people in homecare.

It’s extremely rewarding for those franchises who put in the effort. And those rewards are so much more than just financial…

“With Ken, Lucy and their team behind us, our team can concentrate on what we are here to do – provide a phenomenal service to our clients, one our families can be proud of, and to run the most professional business we can.”

Kev & Amy Popat, Owners, Right at Home Solent and Southampton

Why choose Right at Home?

Independently owned and operated

• Directors who play a pivotal role in the future of the homecare sector

• Multi-award-winning model with the care sector’s best track record for franchisee satisfaction – 11 years of Five Star awards

• Large territories offer multioffice growth potential for successful owners

• Exceptional training and support from specialist teams

• An engaged and supportive network, recruited for their business acumen and passion for quality care

Key facts and figures

• Personal investment from £42,000 plus working capital

• Established in the UK in 2010

• 80+ territories sold and prime areas still available

Subway®

With its regular top-10 finish in the EF100, Subway could never be accused of inconsistency. Customers at Subway’s sandwich restaurants up and down the land would likely agree too

AS ONE of the world’s largest restaurant brands, Subway® serves millions of guests across more than 100 countries and territories in nearly 37,000 restaurants every day.

Subway restaurants in the UK are owned and operated by Subway franchisees—a network that includes thousands of dedicated entrepreneurs and small business owners—who are committed to delivering the best guest experience possible in their local communities.

As the UK’s most prevalent sandwich restaurant, Subway is constantly looking for ways to help improve franchisee profitability, guest experience and operational excellence. As a result, 2024 has been a year of transformation and progress for the company.

In May 2024, Subway announced the next phase of its digital experience to deliver added

convenience for guests, create more efficiencies for franchisees and their team members, and help drive traffic and sales. As part of this enhanced digital experience, interactive self-serve kiosks were introduced in over 200 restaurants across the UK, Finland, Netherlands, and Germany, with plans to add more in 2025.

Subway also rolled out a new app featuring mobile ordering, as well as relaunching its loyalty programme, the all-new Subway Rewards®, where members of the programme can earn points on every purchase - easily converting their points to Subway Cash to be used on any of their favourite menu items, a unique offering within the QSR industry for the

region. Restaurants that piloted the integrated digital experience saw an increase in sales as well as more streamlined operations.

Menu innovation that excites guests and drives traffic is incredibly important to Subway. That’s why 2024 saw the launch of the Footlong Sidekicks range, such as the Footlong Cookie, giving guests a new perfect pairing to their favourite Footlong, or as a snack any time of day. In addition, the brand continued to innovate its menu, rolling out the All-Star menu and nine new delicious Subs and SubMelts®, and a fiery sauce.

Subway sits at the heart of the communities in which it operates. During school half term breaks, Subway announced the

continuation of its Kids Eat Free initiative in the UK to help support greater food security and families navigating the cost-of-living crisis. The “Fresh Moves” campaign, in partnership with GB Basketball, Breaking GB and Skateboard GB, was also launched to champion movement in local communities and encourage active lifestyles from a young age.

With thousands of franchisees across the UK, Subway is always looking for ways to provide support and resources to franchisees that help drive profitability and operational excellence. This begins with low initial start-up costs and expands to enticing remodels that enhance the guest experience.

By focussing on franchisee profitability, guest experience and operational excellence, Subway is building an exciting future for guests and franchisees.

Your mapping partner for growth

Atlas Mapping has been servicing the franchise industry for over a decade now, working with hundreds of franchisors in this time and uncovering data-driven insights. Providing unparalleled territory support and advice to franchisors at all stages of development.

So what are you waiting for? Let’s get started on showing you how to reach your full potential. Book a call with us today.

We show you where to go to grow

You’re striving for your territory to be the best it can be and we understand the right place to start is looking in the mirror. A Territory Growth Report will deep dive into how your business operates and show you the path to success.

Existing Sales

No. Potential Customers Market Penetration

Increase Sales

Be data and metrically driven

Set better marketing budgets

Find new locations

Reach more customers

Revive! Auto Innovations 09

REVIVE! was founded in 2004 and has grown from humble beginnings into a nationwide network of franchisees and a multi-award-winning brand. They are proud to be at the forefront of mobile paint repair, leading the way for others to follow.

But Revive! are about much more than just vehicles, they are also in the business of changing lives. Because that’s the power this franchise holds: the power to take you from where you are now to where you dream of being. Take control of your time, work from home and build a valuable asset using Revive!’s management franchise model.

You’ll manage your own team of technicians who repair damage to car paintwork including bumper scuffs, minor chips and alloy wheels. Start with two techs and grow from there.

There’s more demand than supply! With c.40 million vehicles in the UK and over 50% having minor body work and wheel damage, there is plenty of work available!

Fewer staff, lower costs, less stress! Business model based on a low number of skilled employees doing a small number of highvalue jobs daily.

Work from your home/officeEnjoy your dream lifestyle working from home, combined with getting out to manage your team of technicians and build dealer relationships.

The best brand for your business - Operate with a 5-star reputation for excellence from day 1.

Your role: you won’t be painting

cars, you’ll be managing your team of technicians, driving your marketing, and building relationships with local dealers to grow your business.

Your customers: serve domestic, dealership and trade markets in your local area, including fleet and insurance work from Revive!’s National Account programme. Your support: benefit from the best marketing and bespoke IT platform to manage your business. With Revive! you receive all the systems and support you need to make your new business a success.

Meet Martyn and Carly, owners of Revive! Plymouth

For Martyn and Carly buying their own business was all about

restoring a work life balance and being able to spend more time with their children. One year on after leaving the hospitality industry to launch Revive! Plymouth, the couple are feeling happy and relaxed.

“The highlight for us is just being able to do stuff as a family and spend more time at home. Now I have weekends and evenings off I can enjoy things like putting the children to bed,” said Martyn. “I am also seeing far more of my friends – I missed out on so much when I was managing hotels.”

As complete newcomers to the motor industry, the couple appreciate the ongoing support from the Revive! head office team. Said Carly: “They’re great. Obviously, there’s times when we just need a bit of guidance and they’re always there to support us. Just being able to talk to somebody who has been in the business for a long time is really helpful.”

Martyn has taken full advantage of the extra training courses offered by Revive! He explained: “There’s always courses going on and it is great to learn from the trainer but also from fellow franchisees. It gets you thinking about things to try when you get back.”

As their prime motivation for buying their own business was to get a better family life, it’s no surprise that their desire to grow Revive! Plymouth is driven by further exciting, lifestyle goals. Stage one of their life plan was to get their work life balance back, now stage two is to buy a bigger house, take their two children to Disneyland and get another dog! Watch this space!

Molly Maid 08

Cutting edge innovation is driving record sales for Molly Maid Franchisees in the fast-growing domestic cleaning industry.

And the company is always looking to improve

MOLLY Maid has again topped the ranks as the leading Franchise in the fast growth domestic cleaning industry. The company recently celebrated its 40th anniversary, a testament to its staying power and Franchise focus, something that Chief Executive Kevin Hipkins says sets Molly Maid apart from others. “I think one the main reasons why we continue to be so successful and always rank so highly, is because we never stop trying to improve and help our Franchisees to build a profitable and successful business. It’s this constant focus and drive that allows us to come up with new initiatives and strategies like our HomeSafe trademark, Best Employer branding and now our new line of eco-friendly cleaning products that are available for homeowners to purchase through our new on-line shop, mollymaidshop.com.”

Molly Maid has invested well over £10 million in developing their instantly recognisable and leading brand, something that is clearly an advantage for Franchisees in helping them to attract new customers. YouGov research confirms that the brand is hands down the most well-known in the industry, something that Hipkins says is down to a couple of factors. “Our Franchisees can tap into the

most comprehensive advertising support programmes in the industry, helping them to advertise and generate high levels of new customer enquiries. And, our innovative social media channels are so different than what others are doing, which is also helping to bring a new demographic of customers to Molly Maid.”

A focus on helping Franchisees to grow their sales

It adds up to a company that is as focused as ever on growth, which in turn is helping Franchisees to set new sales records. In 2024 they will set a new record for annual sales with their top Franchisees set to grow by an eye-popping 20%; and, their highest growth Franchisee is on track for growth of over £100,000 in the year. It’s this sales growth that is also fuelling increases in Franchisee profits, something that is a somewhat built-in part of their financial model as well as a constant focus for their Franchise support team, led by industry veteran and Chief Operating Officer Jonathan Holden. “In the last year we have had eight face-to-face Franchisee meetings and at each one we are sharing trends, ideas and our strategies to help Franchisees be more profitable”, says Holden

adding, “this schedule of face-toface support is unique to Molly Maid, offering so many more collaborative opportunities than what I have seen within other franchised organisations.”

Innovative strategies to drive growth and expand the Molly Maid brand

The company’s approach to innovation, which Hipkins says is a leading factor, has propelled them into the Elite of the Elite –the top 10 of all UK Franchises. New sub-brands like HomeSafe which helped Franchisees take advantage of record demand coming out of COVID, and Best Employer to help Franchisees attract new staff and expand their business, have both been instrumental in helping to achieve

the growth highlighted above. But the company’s newest innovation is designed to make both the brand and their Franchisees businesses even more successful. The ecofriendly cleaning product market is booming but Hipkins notes there is not a single product that has much cleaning credibility as one that is endorsed by Molly Maid. “Years ago, we started looking for products that were safer for our teams of cleaners, our Franchisees, as well as the families we clean for and the environment, and came across a niche UK manufacturer who have what we believe are the best products out there. When I say the best, I mean the safest, most effective and sustainable products to clean with.” The company has recently launched their new on-line shop, and with an innovative profitsharing model, Hipkins says the profitability of a Franchisee’s business is set to increase even more.

It’s no wonder Molly Maid Franchisees enjoy an un-parallelled business model to help them to develop the most profitable and valuable business in the domestic cleaning industry.

MAID TO MEASURE BUSINESS

Molly Maid franchisee, Gabi Boi, describes her journey from office manager to franchise owner and how it has brought flexibility to her role as a young parent and business leader…

GABI Boi’s journey with Molly Maid began when she wanted a job with flexible hours to balance work and family life. Fast forward to today, and she has gone from being an employee to the successful owner of a popular Molly Maid cleaning franchise in Chesterfield.

Her story is typical of the franchise universe. People are attracted by the comprehensive support networks, and the sense of fulfilment that comes from running a franchise tailored to personal and professional goals.

Reflecting on her journey, Boi explains: “When my son started school full time, I needed a job with school-friendly hours, so I applied for a job at Molly Maid.

I quickly progressed to office manager and loved the fact I was always on the school run and had my weekends with my son.”

The convenience of the job allowed her to bring up her son while building her experience within the Molly Maid franchise, giving her insight into the operational side and sparking her interest in ownership.

When her franchise owner began talking about retirement, Boi saw her chance to take the reins. Her experience and belief, along with sound financial preparation, allowed her to make a seamless transition from office manager to franchise owner.

“Molly Maid was the best decision I made, from becoming an employee to owning it,” she says.

“Molly Maid was the best decision I made, from becoming an employee to owning it”

From employee to franchise owner

Boi’s professional background provided diverse experiences before joining Molly Maid, and each came with its own set of challenges. She spent a decade working in pharmacy, followed by roles managing a bar and working in the care industry, but her experience with Molly Maid offered her something unique - stability and the work-life balance she had been seeking.

“I now work my own hours that fit my family’s needs,” Boi says.

But owning a franchise presented its own set of challenges, the first being how to take a step back from her previous office management role to adopt a more strategic view of the business.

“Replacing my job role as the Office Manager has been my biggest challenge as a franchise owner,” she admits. “I needed to work from a more strategic standpoint and delegate the daily tasks. As much as this was a challenge, it has been a great learning curve and helped build on greater business growth.”

Molly Maid’s foundation for success

A key factor in helping Boi overcome those obstacles was the extensive support network provided by Molly Maid. Franchise owners enjoy access to a business advisor and dedicated marketing team, along with regular regional meetings and an annual Recognition & Reward (R&R) weekend.

They give franchisees the tools to tackle operational hurdles while also offering a chance to strategise, build on strengths, and connect with other franchisees.

“It’s great to have a business advisor and marketing team at Molly Maid to support me, which helps me get through any challenges,” says Boi. “The R&R weekend is always insightful and

“The customers rely on us to get the job done so they can run their life, and we never let them down”

helps me take a step back to think about my strengths, what I may need to work on, and, more importantly, what I want from my business and each staff member.”

The support team provides day-to-day guidance on the practicalities of franchise ownership, helping franchisees navigate everything from the computer system to staff management.

“The support office are always on the other end of the phone,” says Boi. “Whether it is a question I have about our computer system, a staff member, or even just someone to listen if I’m having a stressful day, knowing there is always support from a team that understands the day-to-day challenges of running a business means a lot.”

Earning client trust

Boi’s first year as a Molly Maid franchise owner was highly successful, thanks in large part to the team she assembled. Finding motivated and reliable staff was crucial for growth, and Boi says teamwork was a cornerstone of that success.

“I have some amazing, reliable, and motivated staff, so once I had the right office team, we could grow the business,” she says. “The success was mainly down to hard work from myself and my team –teamwork truly makes the dream work.”

The support from Molly Maid also played a role in setting her business on a growth trajectory. The guidance offered by the

support office helped Boi navigate challenges and seize growth opportunities, making her franchise a go-to in the Chesterfield area.

With a loyal customer base, the franchise has become a dependable resource for a growing list of clients. “The customers rely on us to get the job done so they can run their life, and we never let them down,” she explains.

Franchise of the year

Winning Franchisee of the Year was a major accomplishment and a morale boost for Boi and the team. The award, which Molly Maid gives to franchisees who excel in business performance, highlighted the work she put into making her franchise successful.

“[it gave me] A lot of pride and a massive confidence boost for the new role I have been playing in life as a franchise owner,” says Boi. “The recognition felt like I managed to achieve the targets I had set for myself, and I’m really proud of everyone involved in my franchise.”

Her success underlines the value of a strong support system in the world of franchising. With Molly Maid’s backing, Boi has not only grown her business but also acquired confidence in her ability to reach her goals.

Future growth and ambitions

With a solid business and a motivated team, Boi wants to continue expanding her franchise’s reach to even more customers while sticking with her winning formula.

“We are a really focused bunch in my franchise,” Boi says, adding that her team is dedicated to reaching more customers and continuing to grow.

For those considering a similar path, Boi is enthusiastic about the support and camaraderie she has found in the Molly Maid model.

“Best part of franchising – you are never alone,” she advises. “You always have support from Molly Maid Support Team and other franchisees too, which is great! We get to discuss and bounce off ideas with each other.”

Work-life balance

Balancing business ambitions with family responsibilities is central to Boi’s journey, and she sees that balance as one of the most rewarding aspects of running a franchise. As a single mother, Boi values the flexibility it offers, allowing her to structure her work around family life.

“The most rewarding aspect is definitely the work-life balance,” she shares. “I absolutely love that I can provide other people with a job that works around their family time.”

Molly Maid’s model gives franchisees like Boi the chance to build a business that reflects their personal and professional aspirations, while the ongoing demand for cleaning services makes it a resilient career choice.

It’s a story that demonstrates the opportunity franchising can offer, with the right support across all aspects of the business.

InXpress 07

Shipping expert and logistics software

provider, InXpress, has taken the franchising world by storm. Here’s how you can be part of its future

IN APRIL 2024, InXpress treated 30 top franchisees to a Caribbean cruise from Miami. That’s how you mark a 25th anniversary in style.

But InXpress has much more to celebrate than that. Since 1999, through recessions and a pandemic, the firm’s many franchises have continued to grow, proving the resilience of its business model.

Here, then, is a flexible opportunity in which a relatively low investment yields high returns. Apart from a laptop and phone, no physical assets are needed to begin with, and the franchisee can work anywhere with a stable internet connection: home, the office –even a Thai beach!

So, what does InXpress do?

Essentially it’s a shipping expert, big on customer support, that also provides software specifically

designed for logistics.

In an era of e-commerce and global trade that’s a sensible business to be in. Because while it makes good sense to ship items efficiently and economically, many companies don’t have the knowledge or the time to master the process for themselves.

Here’s where InXpress distinguishes itself from independent couriers and one size-fits-all software providers. Its network of shipping specialists keeps an eye on how these goods are moving. They’re always ready to step in, offer advice or handle issues on a customer’s behalf. Every four seconds, someone ships a parcel through InXpress.

Why are customers so loyal to them? Mainly because they go above and beyond to ensure their service is unbeatable.

An industry on the up

The growth of online retail in recent years has been

extraordinary. In the UK alone,160 parcels are sent every second –and as mobile phones and artificial intelligence constantly evolve, this kind of shopping is getting easier and more convenient.

With customers across over 1,000 industries, InXpress is ideally placed to service this market. They trust its services time and time again because it consistently saves them time, money and hassle.

A loyal customer base means a solid business for the franchisee, enabling them to enjoy the work-life balance they’ve always dreamed of.

Start-up made simple

The good news is that becoming a franchisee with InXpress requires no logistics experience. It’s more important that candidates are sales-oriented with an aptitude for business.

Helped by highly acclaimed trainers, new franchisees will learn everything they need to know about sales and the shipping industry in two weeks.

The course at head office, designed to give them the confidence to hit the ground running from day one, covers everything from sales to customer service and motivation skills.

Crucially, the support doesn’t

stop there. A network of established franchisees, an online university and regular visits from the company’s dedicated support team, ensure that franchisees are always on the ball and fully informed of industry developments.

InXpress has established long and lasting relationships with trusted courier partners. That leaves franchisees free to concentrate on building sales and working towards their goals.

As a frontrunner in the logistics sector, the company uses cuttingedge technology to make its operations speedy and efficient for everyone. Its online portal webship+ helps customers save hours on their shipping and gives franchisees valuable insights into their business performance.

Carriers pick up, transport and deliver the pre-booked consignments. All the franchisee has to do is find SMEs that regularly ship, deliver impeccable customer service to them, and ensure their package is safely and punctually delivered.

gb.inxpress.com/franchise-opportunities

“IMPROVING quality of life, no matter race, religion, gender or social standing is the resounding and steadfast heartbeat of Caremark.” - David Glover, Joint CEO.

It is this ethos that sets Caremark apart from its competition. The company’s dedication to provide care to everyone, no matter their

Caremark

Finishing just outside the EF100 topfive, care provider, Caremark, believes improving quality of life, no matter race, religion, gender or social standing, is its ‘resounding and steadfast heartbeat’

place on the social scale means its positioned as The REAL Care Company.

REAL Care, the company says, is about putting people first – all people. It’s about providing real care to everyone that needs it, and Caremark is proud to do exactly that. Moreover, this provides additional benefits for the company’s franchise owners as Caremark is a well-recognised and trusted brand in all segments of the home care market, meaning unlimited opportunity!

With 143 offices in the UK and internationally, and with almost 20 years of successful history, Caremark is a franchise worth investing in.

What makes Caremark different?

Caremark holds its values in high esteem. Values of resect, honesty, integrity and support remain the same for everyone, be that a customer, an employee or a franchise owner. It’s these values that make Caremark different –and successful.

Integral to this approach is Caremark’s robust support centre, comprising of nearly 40 experienced professionals. These experts are the backbone of the organisation, ensuring that the values of Caremark are not just words but are actively integrated into every facet of the home care experience.

Onboarding

Caremark’s initial induction programme gains an approval rating that scores a huge 33% above industry average.

Developing high performance leaders

Caremark recognises that the most successful businesses have exceptional leaders; leaders that develop an excellent team culture, have excellent staff retention rates, whilst also driving the business forward. Therefore, Caremark has developed an in-depth, 9-month Leadership and Development Programme titled “Creating High Performance Leaders where Success in Inevitable”. New owners are automatically enrolled in the course. This ensures that all Caremark Franchise Owners are equipped and set up for success. The programme has even been accredited by the Institute of Leadership!

Ongoing support

Nearly 40 experts at the Franchise Support Centre help to build and grow the Caremark businesses from both in the field and office. The support is exceptional with a notably high ratio of support team members to franchise owners.

This enables each Regional Support and Quality Manager to deliver personalised support to offices, ensuring a uniquely tailored and comprehensive support structure.

National marketing fund

This September, Caremark launched its National Marketing Fund at the request of the network. With ~80% of franchise owners voting “Yes”, the first campaign has delivered an incredibly impressive number of private customer leads for those opting in. The national integrated campaigns are flexible in such that franchise owners can select either customer or recruitment strategies depending on their business objectives, and is designed to support franchise owners with short-term results and long-term growth.

Experience

Caremark launched in 2005 with its first franchise opening in 2006. Over the course of nearly 20 years, the company has developed and honed its policies and procedures to enable maximum success for its network. Caremark’s national network delivers over 135,000 hours of excellent home care each

week which makes them one of the largest home care providers in the UK.

Financial return

As a Caremark franchise owner, you’ll enjoy one of the lowest royalty feeds in the sector, which means more profit for your business. Caremark can also demonstrate that a £1m turnover within three years is achievable.

Opportunity

Being The REAL Care Company, Caremark opens business opportunities in all home care markets. With no cap and a plethora of home care services available for multiple revenue streams. A business with Caremark is truly scalable.

Feel good factor

Not much feels better than improving lives for so many on a daily basis!

Make your mark in the care sector

In a sector defined by the need for business acumen and compassionate care delivery, Caremark – a top-10 finisher in this year’s EF100 - aims to be the benchmark of innovation, quality, and purpose. Joint CEO David Glover, a former solicitor and franchisee, has steered the company with a unique blend of legal expertise, first-hand experience, entrepreneurial spirit, and commitment to improving lives…

FOR David Glover, taking the helm of Caremark was not initially about home care.

“What first drew me to Caremark wasn’t specifically home care, but the broader potential of the brand as a franchise,” he says.

Once immersed in the sector, however, he discovered that he liked what he was doing. “I can confidently say I wouldn’t want to work in any other industry – the sense of purpose is unparalleled.”

He may have thought he was leaving it behind but his legal background has also proven invaluable in his leadership role.

“My legal training instilled in me an analytical mindset, enabling me to make informed, strategic decisions,” Glover explains.

His experience as a franchisee added another dimension, giving him a firsthand understanding of the relationship between franchisors and franchisees.

“That dual perspective drives my commitment to collaboration, and has a direct impact on the number of lives we improve on a daily basis, which is our mutual and overarching goal.”

The mark of a franchisee

The key to Caremark’s progress lies in its ability to identify and nurture franchise owners who embody a balance of entrepreneurial drive and shared values, says Glover.

“We look for people with business acumen and an entrepreneurial spirit, but also, and very importantly, we ensure they align to our ethos and values,” he explains.

While industry experience is not a prerequisite, qualities like commerciality, leadership, and people skills are essential.

OUR LEVEL OF SERVICE DIRECTLY

IMPACTS HOW WELL WE IMPROVE THE LIVES OF OUR CUSTOMERS

“Our sector fundamentally revolves around human connection and compassionate service delivery,” Glover says.

The alignment extends to Caremark’s rigorous training programmes, including a comprehensive induction course and a High-Performance Leadership and Development programme. Together, they equip franchisees with the tools to build thriving businesses around care teams that deliver high levels of service.

Network of support

One of Caremark’s USPs is its industry-leading franchise support system, which Glover describes as unparalleled.

“We make it our mission to set our owners up for success,” he says. A team of 40 support staff ensures a ratio of 2.5 franchise owners per team member. Specialists in areas such as quality management, operations, marketing, HR, rostering and finance provide tailored assistance that drives measurable results.

It includes a robust quality assurance framework, spearheaded by five Quality Managers.

“They conduct at least two

internal audits per year for every office, supported by action plans and KPIs,” Glover explains.

The marketing team complements those efforts with national campaigns and bespoke local strategies, while regional support managers focus on operational growth.

“Our support system enables franchise owners to focus on delivering exceptional care while we handle the intricacies of compliance, marketing, and operational challenges,” adds Glover.

National marketing fund

The firm launched its National Marketing Fund in September 2024. The fund has already delivered impressive results, including 9.9 million impressions and over 10,000 website conversions within its first two months.

“Building brand awareness fills

the marketing funnel for long-term results, while tactical channels deliver immediate leads,” Glover says.

Franchisees also benefit from the ability to tailor campaigns to their needs, whether targeting customer acquisition or staff recruitment.

“Early feedback confirms a large increase in phone calls from potential customers and excellent conversion rates resulting in highworth care packages,” he adds.

Care at the core

Unlike competitors who focus solely on the private market, Caremark embraces a dual approach, serving both private and local authority-funded clients. The strategy is reflective of the company’s ethos, Glover believes.

“We believe that everyone deserves the right to exceptional home care. This is our moral duty, and our genuine passion

for improving lives means we’re extremely proud of our values.”

The approach benefits franchisees as well. Operating across the entire home care market, not just a portion of it, ensures franchise owners have access to a much larger customer base.

With the private market accounting for just 23% of the total home care market, it allows Caremark to own a greater share of the sector.

The firm’s reputation is built around quality and compliance and depends almost entirely on the type of service it delivers.

“Our level of service directly impacts how well we improve the lives of our customers,” says Glover. The quality team, comprised of experts with specialised knowledge in areas such as Alzheimer’s care and complex needs, delivers comprehensive support to franchisees.

Through regular audits, bimonthly clinics, and knowledge

hubs, the team ensures that franchisees not only meet but exceed regulatory standards.

“This dedicated and individually focused support equips every Caremark office to deliver outstanding home care services,” adds Glover.

Innovations ahead

The firm plans a number of improvements in 2025. The introduction of an Applicant Tracking System aims to streamline recruitment, while a ticketing system will enhance support efficiency. The company is also expanding its team with the addition of a Director of People and an Onboarding Manager.

“Our philosophy is never to stand still,” says Glover. “We are continuously evolving, seeking ways to improve our systems, support our network, and drive collective success.”

As it grows, maintaining standards remains a priority.

“We ensure our ratio of support

personnel to franchise owners remains exceptionally high,” explains Glover. Regular updates to the Operations Manual and collaborative growth strategies further reinforce the commitment.

Looking ahead, Glover is not shy in saying he believes Caremark will be the market leading care company in the UK.

“Our mission is to touch more lives, maintain and improve quality standards, and position ourselves as the care provider of choice,” he says.

Central to this vision is the recognition of care assistants, which plays an important part in keeping the team motivated to provide the service levels required.

“These skilled professionals are the heart of our organisation,” Glover says. By elevating their status and showcasing their expertise, Caremark aims to transform public perceptions of the home care sector.

Under his and fellow Joint CEO, Lisa Fyfe’s leadership, Caremark has emerged as a trailblazer in the home care and franchising space. Its commitment to quality, inclusivity, and innovation sets it apart in a competitive market. As the company continues to grow, its focus on improving lives remains steadfast, ensuring a bright future for franchisees, care assistants, and the communities they serve.

“Our business is about making a difference,” Glover concludes. “And at Caremark, we’re doing excellent things very, very well.”

Driver Hire

ow into its fourth decade – and with a top-5 finish – Driver Hire is the UK’s largest specialist supplier of logistics staff, with more than 100 offices nationwide

THEIR story began in 1983, when the first Driver Hire office opened in West Yorkshire, supplying temporary drivers to local transport firms.

Franchisees run a recruitment business within their own postcode defined territory and supply temporary and permanent drivers, logistics and non-logistics staff to local and national businesses that operate commercial vehicles. Clients typically require Driver Hire’s support with staff for operational peaks, holiday cover, and sickness cover.

Huge levels of demand

Driver Hire operates in a highdemand sector. The UK’s

temporary recruitment market is valued at £55.2 billion in 2024 (source: IBISWorld). Even more relevant to Driver Hire is the major role logistics plays in the UK economy – meaning demand for temporary drivers is huge.

Successful franchisees

This consistently high demand for Driver Hire’s services translates into success for their franchisees. In 2023/24, the average turnover of a Driver Hire franchise business (single office) was over £1.2m. The top performing franchised offices exceeded £3m. More importantly for its franchisees, profits are also healthy: typically, between 10% and 15% of turnover.

Role of the franchisee

You will manage your recruitment business from an office, typically supported by between two and four members of staff. The primary focus of your business is to recruit good candidates, and to engage with local companies - so they call you when they require additional staff. It’s a fast-paced environment, where good service and sales activities are paramount.

Training and support

Driver Hire’s 35+ years in franchising means an excellent understanding of how to support their business partners. Support and training begin long before franchisees open for business, including a 2-week Foundation Course, plus time in a Driver Hire office. Training continues via its Franchisee Support Programme (for a further 6 months).

Every franchisee is supported by an Area Manager who regularly visits their office and actively helps them grow their business. For example, the Area Manager will attend customer sales meetings and help win new customers. In

addition, Driver Hire’s national accounts team delivers significant business for franchisees, generating 24% of the network’s turnover in 2023/24.

Further support is provided by Driver Hire’s specialist head office teams, including marketing, IT, compliance, HR, finance, and franchise sales. Franchisees benefit from Driver Hire’s bespoke IT system, and an award-winning website which helps generate candidates.

Peer support between franchisees is actively encouraged, aided by regular regional meetings, an annual conference, and an online forum.

Innovation

Major recent investment in IT systems and infrastructure (costing several million pounds) demonstrates Driver Hire’s commitment to developing its business model and providing even stronger franchisee support. One example is a digital registration system, which incorporates digital right to work checks (using facial recognition software) enabling

Driver Hire offices to easily recruit candidates from all areas of their territory. Ash Mustafa, Driver Hire’s very successful Southampton franchisee comments: “The digital registration tools have enabled us to recruit candidates who live a distance from our officewho might not otherwise have registered with us - and this has helped us win customers and generate significant additional revenue in those areas. It’s having a major positive impact on our business.”

Ideal franchisee

Driver Hire franchisees reflect a wide spectrum of backgrounds. The majority hadn’t previously operated a business or worked in the recruitment or transport sectors. Running a successful recruitment business requires excellent people skills, and successful franchisees are salesfocused, organised, dedicated, and willing to embrace all the available Driver Hire tools. Driver Hire can provide the necessary training to fill any gaps.

Aiming to deliver high-quality singing, dancing and acting classes as a means of teaching basic life skills, such as confidence, resilience and creativity

Stagecoach Performing Arts 04

STAGECOACH

Performing Arts has been delivering highquality singing, dancing and acting classes to children and young people since 1988. Today, the franchise spans the globe with over 300 franchisees operating schools in eight countries, from the UK to Australia.

The Stagecoach ethos is all about inspiring “Creative Courage for Life” in its students with an emphasis on teaching key life skills such as confidence, resilience and creativity.

In an ever-changing world, Stagecoach knows it’s important to listen and adapt to the needs of both its customers and franchisees. This is part of what makes Stagecoach unique. Their Educational Framework enables every Stagecoach teacher to pick

their class content whilst ensuring their students develop the key skills at each stage of their learning.

Giving the franchisees a voice

In a franchise of this size, finding effective ways to give every member of the network a voice has been a key part of Stagecoach’s plans this year. Franchisees have been able to join regional inperson training and networking sessions. Plus, Stagecoach introduced a Franchise Advisory Council which sees the head office teams discuss key topics for the network. This ensures franchisee opinions are always factored into decisions in the franchise and any feedback can be shared with the team.

Rob Garrett, Principal of Stagecoach Gravesend and Strood, said, “The Franchise Advisory Council is a great initiative to help the flow of communication both ways between the franchisee and the franchisor. The meetings are always hosted by the exec team so as a council we feel like our input and time is valued.”

“Thrive with Stagecoach”

To truly showcase the support offered to franchisees, Stagecoach’s 2024 annual conference’s theme was #ThriveWithStagecoach. After a 2023 conference which was all about togetherness, the 2024 conference saw a shift in focus to celebrate each franchisee as an individual with their own needs and lives, both in and out of the Stagecoach community.

It seems franchisees really are thriving with Stagecoach, with 93% of franchisees saying they are proud to be a part of the Stagecoach network in the latest WorkBuzz Franchisee Satisfaction Survey.

That’s not all though, as the brand would be nothing without the huge amount of dedicated and inspiring students who attend classes week after week. To equip Stagecoach franchisees and teachers with all the knowledge and resources they need to create the best environment for every student, Stagecoach have developed their SEND support. This includes

a new SEND support line and newly-developed training from Stagecoach’s Equality, Diversity and Inclusion lead.

Extending the offering

That’s not the only way Stagecoach’s students have benefited this year as they have had the chance to get involved in Industry Experience Events through the brand’s collaboration with Audition Ready. These events are designed for students looking to pursue professional opportunities in the arts.

To take professional experiences even further, Stagecoach introduced a new event for their older students called Your Stage in autumn 2024. This event, run with Pros from the Shows, took place at Mountview Academy and saw students work with industry professionals to learn more about potential future career paths.

A place in the arts

The brand continues to hold its own in a dynamic wider performing arts industry with its links to umbrella company Trafalgar Entertainment, presence at the Move It Dance Expo and sponsorship of West End Live and the Pantomime Awards.

A business that performs

Placing both franchisees and students at the heart of its business, Stagecoach is thrilled to have once again proven itself a thriving prospect for potential franchisees.

stagecoachfranchise.com

BUILDING A OUT OF A CRISIS DRAMA SCHOOL

Skilful management allowed Stagecoach Performing Arts and Drama Kids to navigate the Covid crisis. Under the stewardship of CEO Andy Knights it’s thriving once again. We spoke to him about his ten years in charge and those yet to come….

FOR Andy Knights, CEO of Trafalgar Education - the parent company behind Stagecoach Performing Arts and Drama Kids - success isn’t just measured in financial milestones. It’s about making a difference, fostering creativity, and building a sustainable culture of growth.

Through acquisitions, private equity backing, and a steadfast commitment to the arts, Trafalgar Education has grown into a powerhouse in the education and performing arts sectors.

Reflecting on his 10 years with Stagecoach, Knights is proud of the collective achievements of his

team, franchisees, and support network. Together they have built a global business of more than 360 franchisees, plus 3,000 teachers and 2,200 schools, with classes delivered to more than 60,000 students per week.

“I have so many proud moments in my role, from seeing the yearon-year improvement in our Workbuzz Franchise Satisfaction score reflecting the hard work of our support teams, to the internal promotions of team members who have worked tirelessly to deliver for their colleagues and the network, and, of course, the dedication of our franchisees. Some of which have built their businesses and

developed multiple territories after starting with a single greenfield opportunity,” he says.

Challenges and triumphs

Knights’ leadership journey hasn’t been without challenges, the most significant being the Covid-19 pandemic. For a company whose core offerings relied on in-person interaction, the global lockdown posed nothing less than an existential threat.

“Covid was undoubtedly the toughest challenge I’ve experienced,” Knights recalls. “Everyone looks to the top for you to have the answers for our global network and the many variations of lockdown and trading challenges, not to mention the mental health of everyone.”

In response, Trafalgar Education pivoted swiftly to keep the business alive while ramping up communication with stakeholders.

“The whole business pivoted to online classes, and the communication to the network and the wider customer base went up several notches to maintain engagement. We got through it together by sharing a new vision, getting buy-in from all stakeholders, and delivering on it at pace.”

Despite the difficulties, Knights took some positives from the experience: “The Covid period also allowed many people to discover hidden depths of compassion and creativity, and working cross-departmentally as well as franchisee collaboration was flourishing.”

Building a winning culture

Having worked across multiple industries, Knights says the most important elements in organisational success are people and culture.

“Taking care of your team, understanding what makes them tick, and supporting them plays a very large part of the culture, and it starts with the leadership,” he says.

This ethos drives Trafalgar Education’s investment in team training and development to keep pace with the evolving needs of its expanding network.

“At Stagecoach and Drama Kids, we’ve equipped our teams with the necessary skills to maintain the

high-level support we are known for,” Knights explains. “Alongside other initiatives, such as a new website and system development, the one-to-one and group support has already provided demonstrable returns.”

Growth through acquisition

Under Knights’ tutelage, Trafalgar Education has pursued an ambitious acquisition strategy, leveraging its private equity backing to identify opportunities that complement its flagship Stagecoach brand.

“Our criteria for acquisitions is quite simple,” he explains. “A business needs to be

I have an amazing team who are genuinely passionate about making a difference to young people

complementary to our Stagecoach offering and within the arts and life skills development space. There are, of course, financial considerations in terms of sales and profit performance which we review on an individual basis.”

Knights adds that an existing footprint and a strong brand presence are also crucial.

“Additionally, an established management team would also be a key driver for us.” Private equity support, he says, has been instrumental in enabling the group’s acquisitions.

“We have been hugely supported in growth by acquisition, which is a key strand of our strategy made much more possible having a private equity backer.”

At the heart of Trafalgar’s mission is its dedication to nurturing young talent. Stagecoach Performing Arts, the group’s flagship brand, is renowned for inspiring creativity and confidence in children through its performing arts programmes.

This mission aligns seamlessly with commercial goals, says Knights.

“I have an amazing team who, together with our network, are genuinely passionate about making a difference to young people,” he explains. “When your team’s values include making a difference to young people, commercial success can be a byproduct, rather than the goal.”

Adapting to a changing landscape

Looking ahead, Knights is optimistic about the enduring appeal of in-person learning despite the rise of online educational offerings.

“There is a constant stream of educational and edutainmentbased offerings coming to the market, with many of these online and in many cases providing some great value learning and development content,” he says.

Knights believes, however, that the human element will always remain vital.

“Parents have often fed back about the amount of time children spend on screens, and so, whilst I see that online offerings and the amount of free content have a part

to play in children’s development, it can’t replace the physical inperson environment.”

He is no luddite, however, and believes the rapid development of technology and artificial intelligence also presents opportunities.

“Technology and AI is developing at an incredible pace, and I believe, can have a beneficial and positive impact in so many areas,” Knights says. “We are working to embrace elements of this in our franchisee and student experience - more on that another time.”

Vision for the future

As Trafalgar Education continues to grow, Knights remains focused on driving innovation and expanding its reach, with acquisitions almost certain to play a big part in its future growth.

“There is always more to do and more goals to go after in this space, especially with the Trafalgar Group,” he says. “There are very likely to be more acquisitions, and this is something I’d certainly like to be involved in both, personally and professionally.”

For Knights, the process of fixing,

building, and developing either a business or a team is a source of personal and professional fulfilment.

“As long as these are all parts of my remit, I feel like I am developing personally and professionally.”

Advice for leaders

Knights’ advice to aspiring CEOs centres around his belief in the importance of people and vision.

“Get to know the people and what drives them as early as you can and maintain this knowledge on an ongoing basis,” he says.

“When you build a vision or renew a focus and strategy, involve the team wherever you can and take everyone on the journey for them to understand the road ahead.”

By establishing a culture of inclusion and shared purpose, Knights believes leaders can balance operational demands with visionary goals. “Operationally, if each person can understand and appreciate the part they play in the journey, then you are halfway to achieving it.”

Under his stewardship, Trafalgar Education has not only overcome significant challenges but also emerged as a leader in the performing arts education space. Through its innovative programmes, strategic acquisitions, and commitment to nurturing talent (not to mention the financial backing), the company is poised to inspire generations to come.

For Knights and his team, there’s always new talent coming through the door, another performance to perfect, and another opportunity to help a child build their confidence.

SOON to be celebrating its 20th year in business here in the UK, Home Instead is a true success story. Pioneering a new approach to home care, developing a growing franchise network and achieving a catalogue of accolades throughout 2024, Home Instead has well and truly established its position as the household name for home care.

Where it began

Since launching in 2005 in the UK, Home Instead’s aim has always been to enhance the lives of ageing adults and families. Delivering exceptional care that allows for more older people to stay living at home.

Beginning the journey with its pilot office in Chester, before selling its first franchise in Sheffield the following year, Home Instead has gone on to build a thriving network of enthusiastic business owners, all with a passion for care and making a difference.

Now with over 255 franchise offices, Home Instead’s franchise network delivers exceptional care to local communities across the UK.

20 years on

Woven into the fabric of Home Instead is a passion and drive to find innovative ways to enhance the lives of older adults. Home Instead do this by acting as a catalyst for change with partner organisations and through various thought leadership campaigns throughout the years, raising awareness of important issues in the sector and gaining significant media attention.

Home Instead’s constant innovation has also led to an expansion of care services, building on the personal care and companionship which is at the core of the business, to now include Live-in Care, dementia,

Parkinson’s and Healthcare at Home. The company continues to respond to the UK’s ageing population by supporting a wider range of care needs and making home care an option for more people.

At the helm of Home Instead is Martin Jones MBE, CEO of Home Instead UK and International.

Martin was made a Member of the Order of the British Empire (MBE) in the 2023 New Year Honours for services to older people and is a trusted voice for the care sector.

Martin’s non-executive and Trustee roles include Chair of The Care Workers’ Charity and a member of the Age UK and Homecare Association boards. These roles enable him to champion the cause of home care and the important role it plays within the health & social care ecosystem.

An award-winning brand

Home Instead is a well-recognised brand known for the quality of the care it provides and for its franchise

model. There is significant investment in both national and local media campaigns which ensures strong brand awareness and connects the network with their local communities across the UK. In the 2024, BFA HSBC UK British Franchise Awards, Home Instead proudly won the Brand Awareness Award for their ‘Take Care’ Campaign which set about supporting family carers and their care journey.

They also retained their position as the most recommended home care franchise by homecare.co.uk which is based on independent reviews from clients and their families. There were also some big wins for franchisees including Karina Brown, owner of Home Instead Bromley, Chislehurst & Orpington, who was named as a Great British Franchisee and Louise McLaughlin, owner of Home Instead Belfast, who picked up the ‘Young Woman in Franchising ‘2024 award at the Encouraging Women into Franchising (EWiF) Awards.

Make caring your business

Home Instead provide the opportunity for business minded individuals who want to run a successful business, to join them in making a difference to people’s lives, whilst transforming their own.

Whether you build your business from scratch in a new territory, or take over a profitable, existing resale business, many Home Instead franchisees have gone on to build significant multi-millionpound businesses with operating profit between 12 and 20%, even expanding their territory into multiunit ownership.

Ruth Brown, COO of Home Instead UK, says: “It’s an honour to once again appear in the Elite Franchise 100. It’s amazing to be reaching a milestone 20 years in business and reflecting on how far we’ve come, and the achievements made by both National Office as well as our growing and thriving franchise network.

With the number of people needing care growing strongly, we will continue to innovate and lead the way in the sector. I look forward to the coming years, our future growth and the positive impact Home Instead will continue to make”. homeinstead.co.uk

HOME IS WHERE THE HEART IS

Care provider franchise is at the heart of the UK care industry helping to shape policy as one of the sector’s bestknown and well-established brands. We spoke to CEO Martin Jones MBE, about a business still moving forward, as it approaches its 20th anniversary…

WITH nearly two decades of experience in the UK, Home Instead has cemented its reputation as a leading home care provider, blending diligence with innovation to deliver standard-setting services.

Under the stewardship of Martin Jones MBE, CEO UK & International, the organisation is not only shaping the future of social care but also redefining franchising in the highly-regulated care sector.

With a well-publicised mission to “expand the world’s capacity to care,” Home Instead combines a purpose-driven ethos with business acumen, to create a model that supports franchisees and clients alike.

“Home care is constantly evolving as it’s a relatively young sector, so change is something we are looking at all the time. We can never be complacent,” says Jones.

The drive for innovation is evident in a two-fold approach that means adapting services to meet the ever-increasing needs of an ageing population while upskilling the care workforce.

An ageing population

Home Instead offers a range of services, from companionship and personal care to specialised support for conditions such as dementia and Parkinson’s. Responding to growing demand, the company has expanded live-in care services, now offered by over 132 offices.

Home care is constantly evolving as it’s a relatively young sector

This service alone generates £3 million in monthly revenue and addresses a significant societal preference: “44% of people dread moving into a care home more than the death of their partner,” Jones says, citing its New Ageing Index survey.

Healthcare at home, a service supporting clients with complex and long-term conditions, has also seen significant growth.

“This allows us to take pressure off the NHS while helping it achieve one of its five-year plan goals to care for more people in the community,” explains Jones. Those offerings position Home Instead as a vital component in the healthcare ecosystem, providing solutions that align with national goals for integrated care.

The franchising model

The franchising model has been a cornerstone of Home Instead’s expansion, enabling consistent, high-quality care across the UK. With 260 franchises and plans to grow to 296 territories within five years, the company has embraced a multi-unit strategy, with 40% of its network now operating more than one territory. It is an approach that has garnered recognition, seeing it named one of HSBC’s top multi-unit brands.

“We’ve invested into the multiunit structure and sought external guidance on this. We are two years into a five-year strategy and have already made so much progress,” says Jones.

The company also supports franchisees with a unique exit strategy. Home Instead’s dedicated brokerage service, HI Resales, has facilitated successful transitions for franchisees, 11 so far this year, including a record resale value of over £2 million this year.

The support extends from day one, with continuous assistance in operations, marketing, and compliance. The introduction

of new technology is another facet of Home Instead’s support framework, designed to enhance care delivery while reducing administrative burdens.

“The role of technology is to give care professionals more time to deliver hands-on care,” Jones believes.

Influencing the future of social care Jones’s leadership extends beyond Home Instead. As a board member with Age UK, the Homecare Association, and chair of the Care Workers Charity, he actively contributes to shaping the sector.

“It’s important to understand the issues and opportunities facing home care but also to influence and shape policy decisions,” he explains. His advocacy ensures that Home Instead stays at the forefront of industry developments, particularly around the integration of health and social care.

The company’s commitment to the professionalisation of care roles is another step toward elevating the sector’s image. Through training and defined career pathways, Home Instead is addressing the care workforce shortage, with 20,000 roles currently unfilled nationwide across the sector.

“By providing more training and more clearly-defined career pathways, we can attract more people to work in care. This is mission-critical,” Jones adds.

The role of technology is to give care professionals more time to deliver hands-on care

Changing perceptions

The firm is also working to change how society views the care sector. Campaigns like the award-winning Take Care initiative highlight the pressures on family caregivers and provide solutions.

The company’s franchisees amplify the message through local stories of transformative care, from enabling seniors to pursue lifelong dreams to facilitating advanced healthcare at home.

“Our franchise network does a fantastic job of celebrating the work we do to change people’s lives,” says Jones. Such efforts, combined with advocacy for the professionalisation of care roles, are gradually reshaping public perceptions.

Optimism for the future

Home Instead’s plans for growth are ambitious yet grounded in societal need. The ageing population presents a significant opportunity, as does the adoption of technology to enhance care and attract talent.

“Like any business, we have challenges, but the scales are tipped in our favour in terms of the opportunities,” Jones says.

The opportunities include expanding services, integrating care with broader healthcare systems, and ensuring that franchisees thrive in a supportive and innovative network.

Home Instead’s unique selling point lies in its mission. “Our USP is our ‘why’—our mission is to expand the world’s capacity to care,” Jones explains.

Its purpose-driven approach permeates every aspect of the business, from client care to franchise development.

Care and innovation

As the company approaches its 20th anniversary in the UK, its raison d’être is to lead the home care sector in quality and innovation. From its seat at the table in policy discussions to its transformative franchise model, the company shows how purpose and business acumen can drive success.

For prospective franchisees, it offers a business opportunity and a chance to make a meaningful impact.

“Every decision we make is about enabling people to live well at home,” says Jones.

With a proven track record, comprehensive support, and a mission that resonates, Home Instead is taking care of business and shaping the future of its industry.

Water Babies 02

Despite being the world’s largest baby and toddler swimming school provider, that doesn’t mean Water Babies – which just missed out on the top slot – will will be holding back when it comes to furthering its ambitions

WATER Babies is the world’s largest baby and toddler swimming school, teaching over 80,000 children a year key water safety, core aquatics skills, and swimming strokes across the globe. With big plans, the business continues to give children the best start in life and teaching them a skill for life.

Let’s dive in Through a network of familyrun businesses in over 560 pools internationally, each lesson progressively develops children’s water skills in line with their physical, mental, and emotional development phases. Its structured programme supports children as they grow, to help build a strong foundation in swimming.

Water Babies supports families of all shapes, sizes and blends, taking each child on a journey of aquatic discovery, adventure, and purposeful play. Water Babies advocates holistic learning through creating water adventures tailored to every stage, prioritising child personal development, and nurturing every little mind, body and soul through swimming.

Water Babies is an international franchise, with 62 franchisees running over 70 outlets across the UK, Ireland, The Netherlands, Canada, China, and US. In October 2024, Water Babies founder Paul Thompson hung up his trunks and passed the goggles to new owners Elmsley Capital (Elmsley) and Westerly Group (Westerly). This change of hands will provide a springboard to build on its success in the UK and existing international markets.

Water Babies has won numerous consumer awards and established partnerships in the consumer and business space. Water Babies also offers world-class, once-in-alifetime photography of babies and toddlers swimming underwater, and an online shop featuring premium, practical swimming accessories.

An immersive swimming experience

But what makes Water Babies special? Oceans of Imagination is their unique and exciting swimming programme, providing children with the very best start in life. Delivered by their highlytrained professional teachers, it takes babies and toddlers on a stimulating journey to learn how to swim independently.

In lessons, little ones are introduced to adventurous islands

journey with a skills tracker, showing the skills they’re progressing in lessons, updated directly from their teacher into the portal.

This has been the biggest project and evolution in Water Babies history, as the entire customer journey has been evaluated to provide an interactive learning experience for families.

INVESTMENT

Water Babies purpose

and characters, bringing their swimming journey to life. Every water baby joins a ‘Team’ led by a swimming superstar. Progressing through the programme, they’ll join new Teams as they achieve skills to become swimvincible!

In 2024, Water Babies created a fully immersive swimming experience for families, putting children’s development at the forefront of customers’ journeys with its brand-new reward & recognition programme.

Introducing: ‘My Water Babies’, an online portal where carers can login and immerse themselves in their bespoke swimming journey both in and out of the pool.

It includes: ‘Water Babies Treasures’ - Shows what badges children will collect in lessons, and how close they are to receiving them.

‘Water Babies Skills’ - Carers can follow their child’s unique swimming

Water Babies is more than just a baby and toddler swimming school. It actively gives back and supports families through purpose activity and charitable initiatives. As a certified B-Corporation™, Water Babies recognises its dedication and commitment to putting social and environmental change at the centre of its business, sourcing sustainable solutions for a better future.

The business understands the impact it has on families, and its responsibility as the leader in baby and toddler swimming to continue supporting their industry and communities across the world. Every member of the Water Babies family is passionate about what it does and works together to deliver a premium swimming journey to all customers.

SWIMMING TOWARD SUCCESS

Baby and toddler swimming franchise Water Babies, is expanding its established programme of learning, both in the UK and elsewhere. CEO Howard Harrison explains why he dived straight in at the deep end…

CEO HOWARD HARRISON TALKS PASSION AND PURPOSE

BEHIND WATER BABIES

WATER BABIES, the world’s largest baby and toddler swim school, is a rare example of a purpose-driven business that combines innovation, community impact, entrepreneurial spirit and, crucially, profitability. With more than 80,000 children taught annually across six countries, the company has grown from modest beginnings into a global leader in early-years swimming education. Worldwide it has 62 franchisees in over 70 territories across the UK, Ireland, Netherlands, Canada, and the US. There are new franchise opportunities in the UK and international regions, including resales. As a leading UK franchise business, Water Babies has big ambitions to continue its growth across the UK and globally.

Recently, Water Babies announced it had been acquired by US based investors Elmsley Capital and Westerly Group.

Under the leadership of Howard Harrison as its CEO, Water Babies is planning greater expansion, while maintaining its core values and mission.

Purpose driven business

Howard Harrison’s journey to Water Babies is a story of purpose meeting opportunity. Having cofounded and led the premium tech accessories brand Knomo for over 15 years, Harrison is no stranger to building and scaling businesses. After selling Knomo in 2018/19, he sought a new challenge during the pandemic and found his calling with Water Babies.

“The more I learnt about the business, the more intrigued I

became,” Harrison says. “The opportunity to join a purposedriven business that does good at its heart was a chance I could not turn down.”

Harrison was particularly drawn to its impact on families, teaching children a life-saving skill while improving their physical and emotional development. The company’s established franchise model, which balances strong economics with meaningful societal contributions, presented an ideal platform for Harrison to leverage his entrepreneurial and corporate experience.

“We have strategic partnerships within the leisure and children’s activities sector to amplify strengths, mitigate weaknesses, and achieve mutual goals. It’s about finding synergies to provide greater value to customers and the brands involved. This includes the Royal Lifesaving Society UK and the national governing body for swimming Swim England.

Water Babies has also established the Children’s Alliance Charity as our giving back foundation, where we’re directly impacting families through community led initiatives.”

Operational excellence

Under Harrison’s leadership, Water Babies has undergone a strategic transformation to meet the evolving needs of both franchisees and customers.

Central to the strategy are three pillars: franchise profitability, pool base, and the Water Babies “family”. Each initiative is carefully evaluated to ensure alignment with these three pillars.

“We’ve invested in better data and analytics to make quicker decisions and support all stakeholders,” Harrison explains.

“We’re also implementing the Entrepreneurial Operating System (EOS) to unlock the growth potential available for Water Babies.”

EOS, a business framework designed to enhance organisational focus and efficiency, has been instrumental in streamlining operations and clarifying objectives. It is designed to ensure the business is well-equipped to thrive in a competitive market.

Moreover, the company has embraced digital transformation, rolling out online booking systems and a parent portal called ‘My Water Babies’. The portal is designed to enhance the customer experience by

providing real-time updates on a child’s swimming progress, fostering deeper engagement and satisfaction among families.

Strong foundations

Water Babies’ recent acquisition marks a significant milestone in its history. The investors, known for their background in the children’s education sector, bring a longterm perspective to the business.

“This investment is about backing the existing team and strategy,” Harrison comments. “With the implementation of EOS, we’re ensuring we have the right people, in the right seats with a clear focus and limited distractions.”

Elmsley and Westerly’s commitment to sustainable growth and history of supporting youth enrichment brands align perfectly with Water Babies’ mission. Their backing has enabled the company to pursue their UK and international expansion opportunities.

Expanding horizons

The US swim market, valued at approximately $3.5 billion - ten times the size of the UK market - offers tremendous potential for Water Babies. Following updated guidelines from the American Academy of Pediatrics

recommending swimming lessons for children as young as 12-months, the company is poised to introduce its innovative program to American families.

Water Babies’ Oceans of Imagination curriculum, which combines adventure, purposeful play, and water safety, has already revolutionised earlyyears swimming education. By bringing the program to the US, the company aims to make a significant impact on drowning prevention, the leading cause of accidental death among children aged 1-4.

Harrison explains: “In the pool, we introduce little ones to adventurous islands and a team of our swimming superstar characters, called The Swimvincibles, who help to bring little ones swimming journey to life. Every water baby joins a ‘Team’ led by one of The Swimvincibles – Pearl, Saffi, Echo, Sculli, and Finn. Progressing through the programme, they’ll join new Teams as they achieve skills to become swimvincible!

“Through our new bespoke reward and recognition of children’s swimming progression, this will incentivise children to learn and progress, to gain deeper understanding of the value of learning to swim.

“Out of the pool, we wanted carers to really understand where their child is within their swimming journey with us, putting their own little one’s development at the forefront. This led to the digital development of ‘My Water Babies’, an online portal where carers can immerse themselves in their bespoke swimming journey.

“Carers can now login and follow their child’s unique swimming journey with our skills tracker, showing the skills they’re progressing in lessons, updated directly from their teacher into the portal. You can see what you’ve learned so far, and what you’re working towards. There’s also Water Babies Treasures, which shows what badges

children will achieve in lessons.

“It’s transformed the traditional concept of baby and toddler swimming, and it’s been really exciting to bring this to life. Seeing the programme rolled out across lessons after months of planning and development has been really rewarding. This has been the biggest project and evolution in Water Babies history, as the entire customer journey has been evaluated to provide an interactive learning experience for families.”

Franchisee success

The appeal of the business as a franchise lies in its proven model and robust support structure. The company’s bespoke digital platform, world-class aquatic program, and commitment to franchisee profitability create a compelling business opportunity for entrepreneurs.

“Our franchise model offers compelling financial returns,” Harrison says. “We’re focused on evolving the model and giving franchisees the tools to run their businesses efficiently and profitably.”

The emphasis on values-driven leadership ensures that franchisees are not only financially successful but also deeply invested in their

role as community leaders.

Harrison says: “There’s huge satisfaction and pride in being part of Water Babies, as you can earn a living while making a real difference in the lives of all our customers.”

Commitment to sustainability

In addition, dedication to environmental and social governance (ESG) initiatives sets it apart in the franchise industry. The company is a certified B-Corporation™, recognised for its commitment to social and environmental impact.

“Going through the B-Corp™ process was amazing,” Harrison says. “It helped us build our own sustainability plan and provided a clear pathway for growth and improvement.”

Key initiatives include reducing disposable swim nappy waste through reusable alternatives, hosting webinars to support suppliers in lowering their carbon footprint, and organising community events like tree planting and beach cleanups. The company’s annual Splashathon fundraising event has raised over £5 million for charities such as Tommy’s, the UK’s leading baby loss organisation.

A bright future

Water Babies has firmly established itself as a global leader in baby swimming education.

“Looking ahead, the company plans to expand its footprint further, particularly in the US and Canada, while continuing to grow in the UK and support its existing network of franchisees.”

Harrison is confident in the company’s ability to achieve these ambitious goals. “We’re continually looking for opportunities to expand both nationally and internationally. “We’re extremely focused on our UK national growth, maintaining our market leading position with brand development and excellent customer service, working in collaboration with our network to deliver this,” he says.

“As the largest baby swimming school in the world, we believe every child should have the opportunity to learn a skill for life through our swimming lessons.”

The

human element

At its core, Water Babies aims to be not merely a business but also a community. From franchisees and teachers to parents and children, everyone involved shares the common goal of making a positive impact on young families’ lives.

Harrison sums it up thus: “Water Babies is a truly unique purposedriven brand with a brilliant team of people united behind a vision where the physical and emotional development of every child is fully supported and nurtured from birth.”

As the company embarks on its next chapter under Harrison’s leadership, backed by serious investors and a dedicated and experienced team, it remains committed to its mission of creating safer, more confident children - one swim at a time.

As for what’s next? Bringing a love of water to more families, worldwide.

Snap-on Tools No.1

Snap-on Tools – this year’s EF100 winner – tops the charts for a fourth time. Its thriving franchisees, continued innovation and world-class products set the bar higher than ever

SNAP-ON TOOLS is the world’s leading manufacturer and distributor of automotive tools. The brand’s 400-strong UK network is the go-to tool and storage solution for its customers. Franchisees sell the most sought-after tools in the industry and deliver outstanding customer service to technicians from their very own iconic showroom on wheels.

Founded in the US in 1920 and launched in the UK in 1965, Snapon proudly boasts over 100 years in the tool trade. With a proven business model that has been refined in the UK for 60 years, Snap-on has earned a reputation as ‘the best in the business’. Today, the tool giant has hundreds of franchisees operating territories in the UK and Ireland, and globally the franchise network is made up of more than 4,500 franchises.

Many franchisees join Snap-on with little to no experience of the tool trade, and most have never run a business before. That’s no problem! Snap-on looks for individuals with great people skills who can build relationships with customers and have a passion for selling. After that, the brand’s no-nonsense training and support programmes equip franchisees with the knowledge, skills and confidence they need to run their own business. Then it’s down to hard work and determination to reach their potential. As a result, franchisees have average sales of over £7k per week – and there are no percentage-based royalty fees to pay.

Big business

Owning multiple territories and several mobile stores is possible in the Snap-on network – some franchisees choose to take on an assistant, some choose to bring family into the business and others have built what they describe as their very own empire! Whether it’s business planning, funding assistance or ongoing support to take things to the next level, Snapon’s expert team is there to provide guidance.

The Snap-on team pride themselves on the training and support they offer to the network. Training starts with ten days of classroom-style sessions where new franchisees learn how to run a Snap-on franchise. Then, it’s time to collect their custombuilt mobile store and meet the Snap-on associates who will help support their business. As part of a six-month intensive initial training process, franchisees have a dedicated Franchise Developer ride on their mobile store with them for the first four weeks –helping them

to put their training into practice. What’s more, 200 industry experts, technicians and customer services professionals, based at a state-of-the-art headquarters in Kettering, are only ever a phone call away. Snap-on holds monthly and quarterly franchisee forums for training, new product launches and sharing ideas as well as an annual conference and legendary tool show. Franchisees also benefit from a National Franchisee Advisory Council and dedicated head office support line.

Drive your future

Snap-on has a low initial franchise fee and low ongoing operating costs. Thanks to a mobile showroom, there’s no rent and rates to pay! There are so many benefits to owning your own showroom on wheels! Snap-on has an affiliate, Snap-on Finance Ltd, that can offer business loans to help you fund the purchase of your franchise. To start your very own Snap-on franchise business, you need £15k plus working capital. Snap-on Finance offers funding for the remaining investment on a tenyear interest-bearing loan*.

At Snap-on, there’s no such thing as a ‘man in a van’ – when you become a franchisee, you become part of a team. Snap-on offers support and guidance that can help you achieve your goals, that’s why its motto is: in business for yourself but never by yourself.

*You must apply and quality for financing, which is subject to your personal circumstances.

BLAZING A TRAIL

SNAP-ON – THIS YEAR’S EF100 WINNER - IS A MULTI-AWARD-WINNING FRANCHISE BRAND, OCCUPYING A DISTINCT POSITION IN BOTH THE FRANCHISING AND AUTOMOTIVE LANDSCAPES

SNAP-ON is a multiaward-winning franchise brand, occupying a distinct position in both the franchising and automotive landscapes.

“This is our fourth number one ranking in the EF100 – and this year’s win marks our third consecutive year in the top spot. But the success of the Snap-on franchise doesn’t belong to any one person: it’s the result of everyone’s collaboration, common ambition and genuine drive to be the very best – be they franchisee, associate, field support, product development, senior management or MD!

“We are all incredibly proud to have been recognised by so many industry experts as the UK’s number one franchise – again! We truly embody our vision ‘to create an

environment in which sustainable growth is constantly being achieved’ thanks to the dedication of hundreds of people across the entire country. Excitingly, even though we’ve just had one of our most successful years to date, the next 12-18 months are set to be history in the making!” Byron Miltz, UK Managing Director.

One franchisee who is no stranger to making history within the Snap-on ranks is longstanding franchisee Elio Auletta. Thanks to his tremendous work ethic, after more than 30 years, his success is enviable and his position – in the hearts and minds of his fellow franchisees and the Snap-on team – is one of great esteem. The first franchisee to turn over 2 million, Elio’s multi-territory empire is a proud family business.

I love trying new things within my own business, taking inspiration from Snap-on franchisees the world over

Helping to shape the future of Snap-on

“I became Snap-on’s first-ever UK multi-unit franchisee in 2005. Working closely with head office, we adapted and implemented the US programme here – I like to think successfully so, as we now have 37 multi-unit operators representing 84 territories!

Innovating in business

From being the first UK multiterritory franchisee to building his own centralised warehouse hub, trailblazing is the name of Elio’s game!

“I laugh now, but when I first became a franchisee, I thought I’d do it for five years then leave and set up my own garage!” says Elio. “But it was quickly obvious that I was on to something special – with franchising and with Snap-on –and that I was here to stay. When I launched, my son Marco was seven years old. Guess where he is now… working in the business alongside me. And he’s just had a son, making me a very proud Grandad!”

“In 2015, I was a founding member of the National Franchise Advisory Council (NFAC) – voted by my peers to represent them. In my time as council member (20152019), we achieved some incredible innovations, my proudest of which being the development of a brandnew mobile store based on what we truly knew the network wanted and needed. The development and build of the new truck is probably one of the greatest achievements ever to be realised by the NFAC. The impact for franchisees was, and still is, immeasurable.”

With four trucks on the road, Elio is no longer an owner-operator franchisee. He now manages his team and his role is focussed on business development, innovation and enhancing brand awareness throughout his territories.

“I love trying new things within my own business, taking inspiration from Snap-on franchisees the world over. I thrive on pushing the boundaries to take my franchise to the next level. For example, in 2019, I invested over £65k and constructed my own purpose-built warehouse facility, which is now used for secure vehicle parking, tool storage and as a warehouse for our vast stock needs – a hub at the centre of our routes. This bringing together of the four trucks and teams not only offered efficiency gains but strengthened the culture and bond of all staff who meet daily.”

High standards, high results

“Our standards are incredibly high – be it sales, customer care, culture or the cleanliness of our mobile stores. Each truck is run by an exceptional team and their weekly sales averages are a direct result of their knowledge, passion and ambition to be the best franchise in the network. My business isn’t an ‘I’ business – we’re a team through and through, and any recognition belongs to them as much as it

does me. We set audacious goals and sometimes surprise ourselves at how quickly we surpass them! Across the four trucks, our weekly sales average is over £9.5k. Marco, as you may expect, being my son, averages a staggering £15.2k per week!”

Overcoming challenges

Elio’s franchise journey hasn’t been without its challenges. But, in his own words, he believes it’s not the challenge, it’s how you respond that defines you. In 2015, Elio’s beloved wife, Enza, suffered two debilitating strokes and the family were told to prepare for the worst.

“Mercifully, she pulled through. And my team – my boys – stepped up and I was able to step back and care for her whilst she recuperated, learning to walk and talk again. As well as our great love, Enza was our admin guru and, initially, we felt lost without her input. I learnt to cover this function of the business and continue to lead on

administration and finance to this day – something I am now able to do as I work on the business, not in it. Heartbreakingly, last year, Enza suffered three more strokes but we have all channelled our energies into the business to ensure she needs only think about recovery, and, once again, the business has stepped up a gear on track to have a record-breaking year.”

Snap-on through and through

“I’m utterly passionate about Snap-on Tools – in case you can’t tell! I’m very well-known from my time on the NFAC and because I’m an avid supporter of my fellow franchisees. I regularly share best practice and advice at regional meetings and national conference. There’s no greater feeling than being surrounded by hundreds of likeminded people, all wanting to chat and shake your hand. I’m humbled that established franchisees regularly call me for support.

“I’ve devoted my life to my franchise and the franchisor because I truly believe the business can be life changing. My relationship with head office is built on mutual respect, trust and genuine care. Over the years, we have achieved great things together with healthy challenge and debate through which we have been able to shape relationships, methods and model. Long may it continue.”

“If you say the name Elio Auletta to anyone at Snap-on, be they franchisee or head office, the first thing they’ll do is smile. The second thing they’ll do is tell you what a powerhouse of a franchisee he is, how much they admire him and what a thoroughly nice guy he is.” Lisa Law, Snap-on Franchise Manager.

Snap-on UK pg. 218

INDEX

51. Kaspas Franchise pg86

Water Babies pg. 210

Home Instead pg. 204

NO.4

Stagecoach Performing Arts pg. 198

NO.5

Driver Hire pg. 196

NO.6

Caremark pg. 188

NO.7

InXpress pg. 186

NO.8

Molly Maid pg. 180

NO.9

Revive! pg. 178

NO.10

Subway pg. 174

NO.11

Right at Home pg. 172

NO.12

Dyno-Rod pg. 170

NO.13

Bluebird Care pg. 168 NO.14

Anytime Fitness UK pg. 166 NO.15

Autosmart International pg. 165

16. Dream Doors Ltd pg158

17. The Travel Franchise pg152

18. ServiceMaster Clean pg151

19. Puddle Ducks pg150

20. Tutor Doctor pg148

21. ActionCOACH pg142

22. Snap Fitness pg136

23. Agency Express pg134

24. Speedy Freight pg132

25. Countrywide Ground Maintenance pg130

26. Bright & Beautiful pg128

27. Concept Claims Solutions pg126

28. easyStorage pg124

29. CeX pg122

30. Chicken Cottage pg121

31. Chopstix Noodle Bar pg120

32. Aspray Limited pg118

33. We Love Pets pg117

34. ERA Group pg116

35. Puccino’s pg115

36. Monkey Music pg114

37. The Creation Station pg114

38. Creams Cafe pg113

39. Radfield Home Care pg112

40. Monkey Puzzle Day Nurseries pg110

41. Pitman Training pg109

42. Little Kickers Franchising pg108

43. Visiting Angels pg100

44. Premier Education pg98

45. Signs Express pg96

46. Drain Doctor pg94

47. Greensleeves Lawn Care pg92

48. Swimtime pg91

49. Pink Spaghetti pg91

50. Walfinch pg90

52. Maid2Clean pg84

53. Explorer Franchise by Hays Travel pg82

54. Heavenly Desserts pg80

55. Mooboo Bubble Tea pg80

56. Black Sheep Coffee pg78

57. Good Oaks Home Care pg78

58. Poppies Cleaning Service pg78

59. FASTSIGNS pg76

60. Barking Mad UK pg76

61. Shuttercraft pg75

62. Bloom Baby Classes pg74

63. SportsCool pg74

64. Mathnasium pg73

65. ComputerXplorers pg71

66. Turtle Tots pg69

67. Betterclean Services pg68

68. Football Fun Factory pg67

69. Caprinos Pizza pg64

70. Jackson Fire & Security pg62

71. Sandler pg61

72. Tezlom pg60

73. Pass the Keys pg58

74. Petpals pg58

75. Diamond Home Support pg57

76. Lingotot pg52

77. Merry Maids pg52

78. Well Polished pg51

79. Harmony at Home pg50

80. My Property Pros pg50

81. Kitchen Makeovers pg48

82. Husse (UK) pg48

83. The Holiday Franchise Company pg46

84. Fun Fest Holiday Club pg45

85. GoCruise & Travel pg44

86. Drama Kids pg43

87. The Alternative Board pg42

88. Banana Moon Day Nursery pg40

89. Ableworld pg38

90. House of Colour pg32

91. The Cat Butler pg28

92. Sylvian Care pg28

93. Conexus Tuition pg27

94. Rosemary Bookkeeping pg27

95. Rise pg26

96. Döner Shack pg25

97. Get A Drip pg24

98. The Sleep Nanny® pg24

99. More Than Loft Ladders pg18

100. diddi dance pg17

A

Ableworld pg38

ActionCOACH pg142

Agency Express pg134

Anytime Fitness UK pg166

Aspray Limited pg118

Autosmart International pg165

B

Banana Moon Day Nursery pg40

Barking Mad UK pg76

Betterclean Services pg68

Black Sheep Coffee pg78

Bloom Baby Classes pg74

Bluebird Care pg168

Bright & Beautiful pg128

C

Caprinos Pizza pg64

Caremark pg188

CeX pg122

Chicken Cottage pg121

Chopstix Noodle Bar pg120

ComputerXplorers pg71

Concept Claims Solutions pg126

Conexus Tuition pg27

Countrywide Grounds

Maintenance pg130

Creams Cafe pg113

D

Diamond Home Support pg57

diddi dance pg17

Drain Doctor pg94

Drama Kids pg43

Dream Doors pg158

Driver Hire pg196

Dyno-Rod pg170

Döner Shack pg25

E

easyStorage pg124

ERA Group pg116

Explorer Franchise by Hays Travel pg82

F

FASTSIGNS pg76

Football Fun Factory pg67

Fun Fest Holiday Club pg45

G

Get A Drip

pg24

GoCruise & Travel pg44

Good Oaks Home Care pg78

Greensleeves Lawn Care pg92

H

Harmony at Home pg50

Heavenly Desserts pg80

Home Instead pg204

House of Colour pg32

Husse (UK) pg48

R

Radfield Home Care pg112

Revive! Auto Innovations pg178

Right at Home UK 172

Rise pg26

S

Sandler pg61

ServiceMaster Clean pg151

Shuttercraft pg75

Signs Express pg96

Snap-on UK pg218

Snap Fitness pg136

Speedy Freight pg132

SportsCool pg74

Stagecoach Performing Arts pg202

Swimtime pg91

Sylvian Care pg28

Jackson Fire & Security pg62

Kaspa’s pg86 Kitchen Makeovers pg48

L

Lingotot pg52 Little Kickers pg108

M

Maid2Clean pg84

Mathnasium pg73

Merry Maids pg52

Molly Maid pg180

Monkey Music pg114

Monkey Puzzle Day Nurseries pg110

Mooboo Bubble Tea pg80

More Than Loft Ladders pg18

My Property Pros pg50

P

Pass the Keys pg58

Petpals pg58

Pink Spaghetti pg91

Pitman Training pg109

Poppies Cleaning Service pg78

Premier Education pg98

Puccino’s pg115

Puddle Ducks pg150

Subway pg174

T

Tezlom pg60

The Alternative Board pg42

The Cat Butler pg28

The Creation Station pg114

The Holiday Franchise Company pg46

The Sleep Nanny® pg24

The Travel Franchise pg152

Turtle Tots pg69

Tutor Doctor pg148

V

Visiting Angels pg100

W

Walfinch pg90

Water Babies pg210

Well Polished pg51

We Love Pets pg117

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Speak to our franchise experts, click here to complete your contact details.

nicolas.herranz@worldpay.com

Nicolas Herranz Head of Franchise

Monique Watson

Partner Specialist

Dale Ward

Partner Specialist